gitlab_support_readiness 1.0.40 → 1.0.42

data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_nfr.rb

@@ -0,0 +1,215 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIRSMSubscriptionsNFR within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIRSMSubscriptionsNFR < Readiness::Client
+      ##
+      # Process a Global Internal Request Self-Managed Subscriptions NFR request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        unless zd_user.tags.include? 'partner_support_agent'
+          Readiness::SupportSuperFormProcessor::Shared.not_partner_support_member(requester_email)
+        end
+        if current.to_i > 25 || Date.parse(license_end_date) > (Date.today + 1.years)
+          Readiness::SupportSuperFormProcessor::Shared.invalid_nfr_request(requester_email)
+        end
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - NFR license request'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_nfr]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_sm_nfr' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable license_end_date
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.license_end_date
+        @license_end_date ||= ENV.fetch('SM_NFR_LICENSE_END_DATE')
+      end
+
+      ##
+      # Sets the global variable current
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.current
+        @current ||= ENV.fetch('SM_NFR_LICENSE_SEATS')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('SM_NFR_LICENSE_PLAN_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable plan
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.plan
+        @plan ||= ENV.fetch('SM_NFR_LICENSE_PLAN')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            A request has been filed for Self-managed NFR license request.
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>
+            Contact's email: #{contact_email}
+              <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{contact_email}" target='_blank'>(Zuora Search)</a>
+              <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{contact_email}" target='_blank'>(Portal Search)</a>
+            </li>
+            <li>Contact's company: #{company}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}</li>
+            <li>License end date: #{license_end_date}</li>
+            <li>User count: #{current}</li>
+            <li>Plan: #{plan}</li>
+            <li>Trial: Yes</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+          <p>
+            You can find the workflow for this ticket
+            <a href='https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/generating_nfr_licenses/' target='_blank'>here</a>
+          </p>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_resend.rb

@@ -0,0 +1,188 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIRSMSubscriptionsResend within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIRSMSubscriptionsResend < Readiness::Client
+      ##
+      # Process a Global Internal Request Self-Managed Subscriptions Resend request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Forward existing license to an email not on the license'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_receive_error]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_sm_resend' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('SM_LICENSE_RESEND_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable opp_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.opp_link
+        @opp_link ||= ENV.fetch('SM_LICENSE_RESEND_OPP_LINK')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            A request has been filed for Forward existing license to an email not on the license.
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>
+              Contact's email: #{contact_email}
+              <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{contact_email}" target='_blank'>(Zuora Search)</a>
+              <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{contact_email}" target='_blank'>(Portal Search)</a>
+            </li>
+            <li>Company: #{company}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(opp_link)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+          <p>
+            You can find the workflow for this ticket
+            <a href='https://handbook.gitlab.com/handbook/support/license-and-renewals/workflows/self-managed/sending_license_to_different_email/' target='_blank'>here</a>
+          </p>
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_scl.rb

@@ -0,0 +1,194 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GlobalIRSMSubscriptionsSCL within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.42
+    class GlobalIRSMSubscriptionsSCL < Readiness::Client
+      ##
+      # Process a Global Internal Request Self-Managed Subscriptions Strict Cloud Licensing request
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.process!(gitlab_client, gitlab_admin_client, zendesk_client)
+        @gitlab_client = gitlab_client
+        @gitlab_admin_client = gitlab_admin_client
+        @zendesk_client = zendesk_client
+        requester
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_cc_ids = [zd_user.id]
+        ticket.requester_id = 379855863520
+        ticket.submitter_id = 379855863520
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Internal Request - SM - Cloud Licensing exemption'
+        ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_scl]
+        ticket.priority = request_priority
+        ticket.status = 'new'
+        ticket.ticket_form_id = 360000071293
+        ticket.custom_fields = [
+          { id: 4414446722578, value: 'ticket_group_not_applicable' },
+          { id: 360020614420,  value: 'aof_lnr' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360018253094,  value: 'all_regions' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'sev3' },
+          { id: 360020288373,  value: '0' },
+          { id: 360014776453,  value: 'medium' },
+          { id: 6978426204828, value: 'ir_scl_exemption' },
+          { id: 6978366086428, value: zd_user.email },
+          { id: 45195248,      value: 'created_by_agent' }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable request_priority
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.request_priority
+        @request_priority ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_PRIORITY')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable contact_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_name
+        @contact_name ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_CONTACT_NAME')
+      end
+
+      ##
+      # Sets the global variable contact_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.contact_email
+        @contact_email ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_EMAIL')
+      end
+
+      ##
+      # Sets the global variable company
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.company
+        @company ||= ENV.fetch('INTERNAL_REQUEST_GLOBAL_COMPANY_NAME')
+      end
+
+      ##
+      # Sets the global variable gitlab_version
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.gitlab_version
+        @gitlab_version ||= ENV.fetch('SM_SCL_VERSION')
+      end
+
+      ##
+      # Sets the global variable sfdc_account_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.sfdc_account_link
+        @sfdc_account_link ||= ENV.fetch('SM_SCL_SFDC_ACCOUNT')
+      end
+
+      ##
+      # Sets the global variable chattr_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      def self.chattr_link
+        @chattr_link ||= ENV.fetch('SM_SCL_SFDC_CHATTER')
+      end
+
+      ##
+      # Returns the ticket body
+      #
+      # @author Jason Colyer
+      # @since 1.0.42
+      # @return [String]
+      def self.body
+        <<~STRING
+          <p>
+            Greetings,
+          </p>
+          <p>
+            A request has been filed for Cloud Licensing exemption.
+          </p>
+          <p>
+            Please note that this is an <b>INTERNAL</b> ticket and should <b>NEVER</b> be shared with anyone. Please do not CC, BCC, forward, or anything else that can send the information from this ticket. <b>NEVER</b> add <i>anyone</i> outside of GitLab to this ticket or communications stemming from this ticket.
+          </p>
+          <p>
+            The information for this is as follows:
+          </p>
+          <ul>
+            <li>Contact's name: #{contact_name}</li>
+            <li>
+              Contact's email: #{contact_email}
+              <a href="https://www.zuora.com/platform/apps/search?searchTerm=#{contact_email}" target='_blank'>(Zuora Search)</a>
+              <a href="https://customers.gitlab.com/admin/customer?model_name=customer&query=#{contact_email}" target='_blank'>(Portal Search)</a>
+            </li>
+            <li>Company: #{company}</li>
+            <li>GitLab Version: #{gitlab_version}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account_link)}</li>
+            <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_chattr_string(chattr_link)}</li>
+          </ul>
+          <p>
+            Some additional context for this request is:
+          </p>
+          <pre>
+            #{context}
+          </pre>
+        STRING
+      end
+    end
+  end
+end