gitlab_support_readiness 1.0.24 → 1.0.26

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA256:
-  metadata.gz: fdc5dedf37eb02765397926f466d0389d4f79efec6755aa965f30f8f218476e4
-  data.tar.gz: 901299ee3b88515e0346baf5339da8f832a8785b6ac57ae84837e8d621a1f82d
+  metadata.gz: 322f32c5b1347111c6546cab83120538806148efd451f5d6b406abf2bd100110
+  data.tar.gz: fe095b0303f8385f9e2716789fec729cf7102a45687b55876012e26f535b8649
 SHA512:
-  metadata.gz: 71b56a8517d065bf6a3f86d0fe1031801e940ad254393b4b154e8743c0d75673238e96f3a985063a6a0a76c1c24a79321ab8653ae66c87e4fe825f54c5f22dd1
-  data.tar.gz: 25d39758a44cd96e65d90e0983fff98082508da4d3264a4d2ed784b3c3723a1451431519f9f5f26d02bea5b1a0d722cd202003428d8e07454b8a5ced639d0750
+  metadata.gz: e2971c436d14b76a4718af776e07492e9ddb8d69c1d2435b2e2a41a365b2cbe7f735ce5de018b34911e576939db1739d343f981f6ba5e62d2fa87941245b8e9a
+  data.tar.gz: 24f4f50ebaa586a78feb5effb0e415bf4f6786ef01fe695df2b5044b3a3e08d94cc65a2cf36cf7ec09974aa1ad9de830030901c3fbfceaff4ef29a08588d807f

data/lib/support_readiness/salesforce/accounts.rb

@@ -74,6 +74,359 @@ module Readiness
         false
       end
 
+      ##
+      # Return an Array of accounts from Salesforce for Global support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @param client [Object] An instance of {Readiness::Salesforce::Client}
+      # @return [Array]
+      # @example
+      #   config = Readiness::Salesforce::Configuration.new
+      #   config.api_version = '58.0'
+      #   config.client_id = ENV.fetch('SFDC_CLIENTID')
+      #   config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
+      #   config.password = ENV.fetch('SFDC_PASSWORD')
+      #   config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
+      #   config.username = ENV.fetch('SFDC_USERNAME')
+      #   client = Readiness::Salesforce::Client.new(config)
+      #   accounts = Readiness::Salesforce::Accounts.global_accounts(client)
+      #   pp accounts.count
+      #   # => 51234
+      def self.global_accounts(client)
+        query = Queries.new(global_sync_query_string)
+        results = Queries.run!(client, query)
+        results.map { |r| global_sync_object(r) }
+      end
+
+      ##
+      # Return an Array of accounts from Salesforce for US Government support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @param client [Object] An instance of {Readiness::Salesforce::Client}
+      # @return [Array]
+      # @example
+      #   config = Readiness::Salesforce::Configuration.new
+      #   config.api_version = '58.0'
+      #   config.client_id = ENV.fetch('SFDC_CLIENTID')
+      #   config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
+      #   config.password = ENV.fetch('SFDC_PASSWORD')
+      #   config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
+      #   config.username = ENV.fetch('SFDC_USERNAME')
+      #   client = Readiness::Salesforce::Client.new(config)
+      #   accounts = Readiness::Salesforce::Accounts.usgov_accounts(client)
+      #   pp accounts.count
+      #   # => 7125
+      def self.usgov_accounts(client)
+        query = Queries.new(usgov_sync_query_string)
+        results = Queries.run!(client, query)
+        results.map { |r| usgov_sync_object(r) }
+      end
+
+      ##
+      # Return a Hash used for the account sync for Global support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.global_sync_object(account)
+        subscriptions = account_subscriptions(account)
+        expiration = account_expiration(account)
+        type = account_type(account, expiration)
+        partner = %w[alliance_partner open_partner select_partner].include?(type)
+        {
+          "name" => "#{Digest::SHA1.hexdigest(account.Account_ID_18__c)[0..7]} #{account.Name}",
+          "salesforce_id" => account.Account_ID_18__c,
+          "sfdc_short_id" => account.Account_ID_18__c[..-4],
+          "support_level" => (partner ? 'ultimate' : global_highest_support_level(subscriptions)),
+          "aar" => account_arr(account).to_f,
+          "sales_segmentation" => account_market_segment(account),
+          "account_owner" => account.Account_Owner_Calc__c,
+          "type" => type,
+          "technical_account_manager" => account.Technical_Account_Manager_Name__c,
+          "solutions_architect" => account.Solutions_Architect_Lookup__r&.Name,
+          "seats_decimal" => account_seats(account).to_f,
+          "org_region" => account_region(account),
+          "health_score" => account_health_score(account),
+          "expiration_date" => expiration,
+          "restricted_account" => (account.Restricted_Account__c == 'Restricted Party'),
+          "greatly_expired" => (partner ? false : Date.parse(expiration) <= Date.today.years_ago(3)),
+          "sub_consumption_ai" => subscriptions.include?('sub_consumption_ai'),
+          "sub_consumption_cicd_minutes" => subscriptions.include?('sub_consumption_cicd_minutes'),
+          "sub_consumption_eap" => subscriptions.include?('sub_consumption_eap'),
+          "sub_consumption_storage" => subscriptions.include?('sub_consumption_storage'),
+          "sub_proserv" => subscriptions.include?('sub_proserv'),
+          "sub_dotcom_premium" => subscriptions.include?('sub_dotcom_premium'),
+          "sub_dotcom_ultimate" => subscriptions.include?('sub_dotcom_ultimate'),
+          "sub_sm_starter" => subscriptions.include?('sub_sm_starter'),
+          "sub_sm_premium" => subscriptions.include?('sub_sm_premium'),
+          "sub_sm_ultimate" => subscriptions.include?('sub_sm_ultimate'),
+          "sub_usgov_12x5" => subscriptions.include?('sub_usgov_12x5'),
+          "sub_usgov_24x7" => subscriptions.include?('sub_usgov_24x7'),
+          "sub_gitlab_dedicated" => subscriptions.include?('sub_gitlab_dedicated'),
+          "sub_edu" => subscriptions.include?('sub_edu'),
+          "sub_oss" => subscriptions.include?('sub_oss'),
+          "sub_community_other" => subscriptions.include?('sub_community_other'),
+          "sub_ss_ase" => subscriptions.include?('sub_ss_ase'),
+          "sub_other" => subscriptions.include?('sub_other'),
+          "partner_customer" => account_is_partner_customer?(account, type),
+          "not_in_sfdc" => false,
+          "support_hold" => account.Support_Hold__c,
+          "sold_to" => account_sold_to(account)
+        }
+      end
+
+      ##
+      # Return a Hash used for the account sync for US Government support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.usgov_sync_object(account)
+        subscriptions = account_subscriptions(account)
+        expiration = account_expiration(account)
+        type = account_type(account, expiration)
+        partner = %w[alliance_partner open_partner select_partner].include?(type)
+        {
+          "name" => "#{Digest::SHA1.hexdigest(account.Account_ID_18__c)[0..7]} #{account.Name}",
+          "salesforce_id" => account.Account_ID_18__c,
+          "sfdc_short_id" => account.Account_ID_18__c[..-4],
+          "support_level" => usgov_highest_support_level(subscriptions),
+          "arr" => account_arr(account).to_f,
+          "market_segment" => account_market_segment(account),
+          "account_owner" => account.Account_Owner_Calc__c,
+          "type" => type,
+          "technical_account_manager" => account.Technical_Account_Manager_Name__c,
+          "solutions_architect" => account.Solutions_Architect_Lookup__r&.Name,
+          "number_of_seats" => account_seats(account).to_f,
+          "health_score" => account_health_score(account),
+          "expiration_date" => expiration,
+          "restricted_account" => (account.Restricted_Account__c == 'Restricted Party'),
+          "greatly_expired" => (partner ? false : Date.parse(expiration) <= Date.today.years_ago(3)),
+          "sub_consumption_ai" => subscriptions.include?('sub_consumption_ai'),
+          "sub_consumption_cicd_minutes" => subscriptions.include?('sub_consumption_cicd_minutes'),
+          "sub_consumption_eap" => subscriptions.include?('sub_consumption_eap'),
+          "sub_consumption_storage" => subscriptions.include?('sub_consumption_storage'),
+          "sub_proserv" => subscriptions.include?('sub_proserv'),
+          "sub_dotcom_premium" => subscriptions.include?('sub_dotcom_premium'),
+          "sub_dotcom_ultimate" => subscriptions.include?('sub_dotcom_ultimate'),
+          "sub_sm_starter" => subscriptions.include?('sub_sm_starter'),
+          "sub_sm_premium" => subscriptions.include?('sub_sm_premium'),
+          "sub_sm_ultimate" => subscriptions.include?('sub_sm_ultimate'),
+          "sub_usgov_12x5" => subscriptions.include?('sub_usgov_12x5'),
+          "sub_usgov_24x7" => subscriptions.include?('sub_usgov_24x7'),
+          "sub_gitlab_dedicated" => subscriptions.include?('sub_gitlab_dedicated'),
+          "sub_edu" => subscriptions.include?('sub_edu'),
+          "sub_oss" => subscriptions.include?('sub_oss'),
+          "sub_community_other" => subscriptions.include?('sub_community_other'),
+          "sub_ss_ase" => subscriptions.include?('sub_ss_ase'),
+          "sub_other" => subscriptions.include?('sub_other'),
+          "not_in_sfdc" => false,
+          "support_hold" => account.Support_Hold__c
+        }
+      end
+
+      ##
+      # Return an Array of subscriptions used for the account sync
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_subscriptions(account)
+        subs = []
+        return subs if account.Zuora__R00N40000001lGjTEAU__r.nil?
+
+        account.Zuora__R00N40000001lGjTEAU__r.each do |sub|
+          next if Date.parse(sub.Zuora__EffectiveEndDate__c) < Date.today
+
+          subs.push('sub_consumption_ai') if SubscriptionDefinitions.consumption_ai.include? sub.Name
+          subs.push('sub_consumption_cicd_minutes') if SubscriptionDefinitions.consumption_cicd_minutes.include? sub.Name
+          subs.push('sub_consumption_eap') if SubscriptionDefinitions.consumption_eap.include? sub.Name
+          subs.push('sub_consumption_storage') if SubscriptionDefinitions.consumption_storage.include? sub.Name
+          subs.push('sub_proserv') if SubscriptionDefinitions.proserv.include? sub.Name
+          subs.push('sub_dotcom_premium') if SubscriptionDefinitions.dotcom_premium.include? sub.Name
+          subs.push('sub_dotcom_ultimate') if SubscriptionDefinitions.dotcom_ultimate.include? sub.Name
+          subs.push('sub_sm_starter') if SubscriptionDefinitions.sm_starter.include? sub.Name
+          subs.push('sub_sm_premium') if SubscriptionDefinitions.sm_premium.include? sub.Name
+          subs.push('sub_sm_ultimate') if SubscriptionDefinitions.sm_ultimate.include? sub.Name
+          subs.push('sub_usgov_12x5') if SubscriptionDefinitions.usgov_12x5.include? sub.Name
+          subs.push('sub_usgov_24x7') if SubscriptionDefinitions.usgov_24x7.include? sub.Name
+          subs.push('sub_gitlab_dedicated') if SubscriptionDefinitions.gitlab_dedicated.include? sub.Name
+          subs.push('sub_edu') if SubscriptionDefinitions.edu.include? sub.Name
+          subs.push('sub_oss') if SubscriptionDefinitions.oss.include? sub.Name
+          subs.push('sub_community_other') if SubscriptionDefinitions.community_other.include? sub.Name
+          subs.push('sub_ss_ase') if SubscriptionDefinitions.ss_ase.include? sub.Name
+          subs.push('sub_usgov_24x7') if SubscriptionDefinitions.fedramp.include? sub.Name
+          subs.push('sub_gitlab_dedicated') if SubscriptionDefinitions.fedramp.include? sub.Name
+          subs.push('sub_other') if subs.count.zero?  
+        end
+        subs.compact.uniq
+      end
+
+      ##
+      # Returns an accounts latest expiration
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_expiration(account)
+        return '1970-01-01' if account.Zuora__R00N40000001lGjTEAU__r.nil?
+
+        account.Zuora__R00N40000001lGjTEAU__r.map(&:Zuora__EffectiveEndDate__c).max
+      end
+
+      ##
+      # Returns an accounts type
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_type(account, expiration)
+        return 'alliance_partner' if %w[0014M00001sDiGEQA0].include?(account.Account_ID_18__c)
+        return 'open_partner' if account.Type == 'Partner' && account.Partner_Track__c == 'Open'
+        return 'select_partner' if account.Type == 'Partner' && account.Partner_Track__c == 'Select'
+        return 'former_customer' if Date.parse(expiration) < Date.today
+
+        'customer'
+      end
+
+      ##
+      # Returns an accounts ARR
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_arr(account)
+        total = 0
+        return total if account.Zuora__R00N40000001lGjTEAU__r.nil?
+
+        account.Zuora__R00N40000001lGjTEAU__r.each do |subscription|
+          next if Date.parse(subscription.Zuora__EffectiveEndDate__c) < Date.today
+
+          total += subscription.Zuora__TotalContractValue__c.to_i
+        end
+        total
+      end
+
+      ##
+      # Returns an accounts market segment
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_market_segment(account)
+        account.Ultimate_Parent_Sales_Segment_Employees__c.downcase
+      rescue NoMethodError
+        'unknown'
+      end
+
+      ##
+      # Returns an accounts seat count
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_seats(account)
+        total = 0
+        return total if account.Zuora__R00N40000001lGjTEAU__r.nil?
+
+        account.Zuora__R00N40000001lGjTEAU__r.each do |subscription|
+          next if Date.parse(subscription.Zuora__EffectiveEndDate__c) < Date.today
+
+          total += subscription.Zuora__Quantity__c.to_i
+        end
+        total
+      end
+
+      ##
+      # Returns an accounts region
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_region(account)
+        return nil if account.Account_Demographics_Geo__c.nil?
+        return nil unless %w[amer apac emea latam ncsa noram].include? account.Account_Demographics_Geo__c.to_s.downcase
+
+        "org_region_#{account.Account_Demographics_Geo__c.to_s.downcase}"
+      end
+
+      ##
+      # Returns an accounts health score
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_health_score(account)
+        account.GS_Health_Score_Color__c.downcase
+      rescue NoMethodError
+        nil
+      end
+
+      ##
+      # Returns if an account is a partner customer or not
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_is_partner_customer?(account, type)
+        return false if account.Latest_Sold_To_Contact__r.nil?
+        return false if type != 'customer'
+        return true if account.Latest_Sold_To_Contact__r.Email == 'ecopo@us.ibm.com'
+
+        false
+      end
+
+      ##
+      # Returns an accounts highest support level for the Global support sync
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.global_highest_support_level(subscriptions)
+        return 'ultimate' if subscriptions.include? 'sub_sm_ultimate'
+        return 'gold' if subscriptions.include? 'sub_dotcom_ultimate'
+        return 'ultimate' if subscriptions.include? 'sub_gitlab_dedicated'
+        return 'premium' if subscriptions.include? 'sub_sm_premium'
+        return 'silver' if subscriptions.include? 'sub_dotcom_premium'
+        return 'starter' if subscriptions.include? 'sub_sm_starter'
+        return 'consumption_only' if subscriptions.include? 'sub_consumption_ai'
+        return 'consumption_only' if subscriptions.include? 'sub_consumption_cicd_minutes'
+        return 'consumption_only' if subscriptions.include? 'sub_consumption_eap'
+        return 'consumption_only' if subscriptions.include? 'sub_consumption_storage'
+        return 'custom' if subscriptions.include? 'sub_usgov_12x5'
+        return 'custom' if subscriptions.include? 'sub_usgov_24x7'
+        return 'custom' if subscriptions.include? 'sub_ss_ase'
+        return 'community' if subscriptions.include? 'sub_edu'
+        return 'community' if subscriptions.include? 'sub_oss'
+        return 'community' if subscriptions.include? 'sub_community_other'
+        return 'other' if subscriptions.include? 'sub_proserv'
+        return 'sub_other' if subscriptions.include? 'sub_proserv'
+
+        'expired'
+      end
+
+      ##
+      # Returns an accounts highest support level for the US Government support sync
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.usgov_highest_support_level(subscriptions)
+        return 'ultimate' if subscriptions.include? 'sub_sm_ultimate'
+        return 'ultimate' if subscriptions.include? 'sub_gitlab_dedicated'
+        return 'premium' if subscriptions.include? 'sub_sm_premium'
+        return 'starter' if subscriptions.include? 'sub_sm_starter'
+        return 'custom' if subscriptions.include? 'sub_usgov_12x5'
+        return 'custom' if subscriptions.include? 'sub_usgov_24x7'
+
+        'expired'
+      end
+
+      ##
+      # Returns an accounts sold to
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.account_sold_to(account)
+        return nil if account.Zuora__R00N40000001kyLcEAI__r.nil?
+        return nil if account.Zuora__R00N40000001kyLcEAI__r.first.Zuora__SoldToWorkEmail__c == 'ecopo@us.ibm.com'
+
+        {
+          "salesforce_id" => account.Account_ID_18__c,
+          "email" => account.Zuora__R00N40000001kyLcEAI__r.first.Zuora__SoldToWorkEmail__c,
+          "name" => account.Zuora__R00N40000001kyLcEAI__r.first.Name
+        }
+      end
+
       ##
       # Provides the String needed to make a specific type of SOQL query
       #
@@ -104,6 +457,115 @@ module Readiness
           Account_ID_18__c = '#{aid}'
         STRING
       end
+
+      ##
+      # Provides the String needed to make a specific type of SOQL query
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @param aid [String] The ID of the Account to check
+      # @return [String]
+      def self.global_sync_query_string
+        <<~QUERY
+          SELECT
+            Account_ID_18__c,
+            Name,
+            Type,
+            Ultimate_Parent_Sales_Segment_Employees__c,
+            Account_Owner_Calc__c,
+            Technical_Account_Manager_Name__c,
+            GS_Health_Score_Color__c,
+            Restricted_Account__c,
+            Solutions_Architect_Lookup__r.Name,
+            Account_Demographics_Geo__c,
+            Latest_Sold_To_Contact__r.Email,
+            Latest_Sold_To_Contact__r.Name,
+            Partner_Track__c,
+            Partners_Partner_Type__c,
+            Support_Hold__c,
+            (
+              SELECT
+                Id,
+                Name,
+                Zuora__ProductName__c,
+                Zuora__EffectiveEndDate__c,
+                Zuora__Quantity__c,
+                Zuora__TotalContractValue__c,
+                Subscription_Status__c
+              FROM Zuora__R00N40000001lGjTEAU__r
+              WHERE
+                Zuora__EffectiveEndDate__c != NULL
+            ),
+            (
+              SELECT
+                Name,
+                Zuora__SoldToWorkEmail__c
+              FROM Zuora__R00N40000001kyLcEAI__r
+              WHERE
+                IsDeleted = false
+              ORDER BY CreatedDate ASC
+              LIMIT 1
+            )
+          FROM Account
+          WHERE
+            Type != 'Prospect' AND
+            (
+              Type IN ('Customer', 'Former Customer') OR
+              (
+                Type = 'Partner' AND
+                Partners_Partner_Status__c IN ('Authorized', 'Former') AND
+                Partners_Partner_Type__c IN ('Alliance', 'Channel') AND
+                Partner_Track__c IN ('Open', 'Select', 'Technology')
+              )
+            )
+        QUERY
+      end
+
+      ##
+      # Provides the String needed to make a specific type of SOQL query
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @param aid [String] The ID of the Account to check
+      # @return [String]
+      def self.usgov_sync_query_string
+        <<~QUERY
+          SELECT
+            Account_ID_18__c,
+            Name,
+            Ultimate_Parent_Sales_Segment_Employees__c,
+            Account_Owner_Calc__c,
+            Technical_Account_Manager_Name__c,
+            GS_Health_Score_Color__c,
+            Restricted_Account__c,
+            Solutions_Architect_Lookup__r.Name,
+            Support_Hold__c,
+            (
+              SELECT
+                Id,
+                Name,
+                Zuora__ProductName__c,
+                Zuora__EffectiveEndDate__c,
+                Zuora__Quantity__c,
+                Zuora__TotalContractValue__c,
+                Subscription_Status__c
+              FROM Zuora__R00N40000001lGjTEAU__r
+            )
+          FROM Account
+          WHERE
+            Type IN ('Customer', 'Former Customer') AND
+            (
+              (
+                Account_Demographics_Territory__c LIKE 'PUBSEC%' AND
+                Account_Demographics_Territory__c != 'PUBSEC_' AND
+                (
+                  NOT Account_Demographics_Territory__c LIKE '%SLED%'
+                )
+              ) OR
+              Support_Instance__c = 'federal-support'
+            )
+        QUERY
+      end
     end
   end
 end

data/lib/support_readiness/salesforce/contacts.rb

@@ -0,0 +1,92 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Salesforce
+  module Salesforce
+    ##
+    # Defines the class Contacts within the module {Readiness::Salesforce}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.26
+    class Contacts < Readiness::Client
+      ##
+      # Return an Array of contacts from Salesforce for US Government support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @param client [Object] An instance of {Readiness::Salesforce::Client}
+      # @return [Array]
+      # @example
+      #   config = Readiness::Salesforce::Configuration.new
+      #   config.api_version = '58.0'
+      #   config.client_id = ENV.fetch('SFDC_CLIENTID')
+      #   config.client_secret = ENV.fetch('SFDC_CLIENTSECRET')
+      #   config.password = ENV.fetch('SFDC_PASSWORD')
+      #   config.security_token = ENV.fetch('SFDC_SECURITYTOKEN')
+      #   config.username = ENV.fetch('SFDC_USERNAME')
+      #   client = Readiness::Salesforce::Client.new(config)
+      #   contacts = Readiness::Salesforce::Contacts.usgov_contacts(client)
+      #   pp contacts.count
+      #   # => 1769
+      def self.usgov_contacts(client)
+        query = Queries.new(usgov_sync_query_string)
+        results = Queries.run!(client, query)
+        contacts = results.map { |r| usgov_sync_object(r) }.compact.uniq
+        grouped = contacts.group_by { |a| a['email'] }.values
+        duplicates = grouped.select { |a| a.size > 1 }.flatten
+        (contacts - duplicates).compact.uniq
+      end
+
+      ##
+      # Return a Hash used for the contact sync for US Government support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.usgov_sync_object(contact)
+        {
+          "name" => contact.Name,
+          "email" => contact.Email.downcase,
+          "org" => "#{Digest::SHA1.hexdigest(contact.Account.Account_ID_18__c)[0..7]} #{contact.Account.Name}",
+          "salesforce_id" => contact.Account.Account_ID_18__c,
+          "not_in_sfdc" => false
+        }
+      end
+
+      ##
+      # Return a String used for the contact sync for US Government support
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      def self.usgov_sync_query_string
+        <<~QUERY
+          SELECT
+            Name,
+            Email,
+            Account.Account_ID_18__c,
+            Account.Name,
+            Role__c
+          FROM Contact
+          WHERE
+            Inactive_Contact__c = false AND
+            Name != '' AND
+            Email != '' AND
+            Role__c INCLUDES ('Gitlab Admin') AND
+            (
+              NOT Email LIKE '%gitlab.com'
+            ) AND
+            (
+              (
+                Account.Account_Demographics_Territory__c LIKE 'PUBSEC%' AND
+                Account.Account_Demographics_Territory__c != 'PUBSEC_' AND
+                (
+                  NOT Account.Account_Demographics_Territory__c LIKE '%SLED%'
+                )
+              ) OR
+              Account.Support_Instance__c = 'federal-support'
+            )
+        QUERY
+      end
+    end
+  end
+end

data/lib/support_readiness/salesforce/subscription_definitions.rb

@@ -0,0 +1,608 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Salesforce
+  module Salesforce
+    ##
+    # Defines the class SubscriptionDefinitions within the module {Readiness::Salesforce}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.26
+    class SubscriptionDefinitions < Readiness::Client
+      ##
+      # Defines Consumption => AI subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.consumption_ai
+        [
+          'Dedicated - GitLab Duo Enterprise - 1 Year',
+          'Dedicated - GitLab Duo Enterprise - 2 Year',
+          'Dedicated - GitLab Duo Enterprise - 3 Year',
+          'Dedicated - GitLab Duo Enterprise - 4 Year',
+          'Dedicated - GitLab Duo Enterprise - 5 Year',
+          'Dedicated - GitLab Duo Enterprise - Monthly',
+          'Dedicated - GitLab Duo Pro - 1 Year',
+          'Dedicated - GitLab Duo Pro - 2 Year',
+          'Dedicated - GitLab Duo Pro - 3 Year',
+          'Dedicated - GitLab Duo Pro - 4 Year',
+          'Dedicated - GitLab Duo Pro - 5 Year',
+          'Dedicated - GitLab Duo Pro - Monthly',
+          'SaaS - GitLab Duo Enterprise - 1 Year',
+          'SaaS - GitLab Duo Enterprise - 2 Year',
+          'SaaS - GitLab Duo Enterprise - 3 Year',
+          'SaaS - GitLab Duo Enterprise - 4 Year',
+          'SaaS - GitLab Duo Enterprise - 5 Year',
+          'SaaS - GitLab Duo Enterprise - Monthly',
+          'SaaS - GitLab Duo Pro - 1 Year',
+          'SaaS - GitLab Duo Pro - 2 Year',
+          'SaaS - GitLab Duo Pro - 3 Year',
+          'SaaS - GitLab Duo Pro - 4 Year',
+          'SaaS - GitLab Duo Pro - 5 Year',
+          'SaaS - GitLab Duo Pro - Monthly',
+          'Self-Managed - GitLab Duo Enterprise - 1 Year',
+          'Self-Managed - GitLab Duo Enterprise - 2 Year',
+          'Self-Managed - GitLab Duo Enterprise - 3 Year',
+          'Self-Managed - GitLab Duo Enterprise - 4 Year',
+          'Self-Managed - GitLab Duo Enterprise - 5 Year',
+          'Self-Managed - GitLab Duo Enterprise - Monthly',
+          'Self-Managed - GitLab Duo Pro - 1 Year',
+          'Self-Managed - GitLab Duo Pro - 2 Year',
+          'Self-Managed - GitLab Duo Pro - 3 Year',
+          'Self-Managed - GitLab Duo Pro - 4 Year',
+          'Self-Managed - GitLab Duo Pro - 5 Year',
+          'Self-Managed - GitLab Duo Pro - Monthly'
+        ]
+      end
+
+      ##
+      # Defines Consumption => CI/CD Minutes subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.consumption_cicd_minutes
+        [
+          '1,000 CI Minutes',
+          '1,000 Compute Minutes',
+          'Annual CI Minutes Pack (DO NOT USE)'
+        ]
+      end
+
+      ##
+      # Defines Consumption => EAP subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.consumption_eap
+        [
+          'Dedicated - Enterprise Agile Planning - 1 Year',
+          'Dedicated - Enterprise Agile Planning - 2 Year',
+          'Dedicated - Enterprise Agile Planning - 3 Year',
+          'Dedicated - Enterprise Agile Planning - 4 Year',
+          'Dedicated - Enterprise Agile Planning - 5 Year',
+          'Dedicated - Enterprise Agile Planning - Monthly',
+          'SaaS - Enterprise Agile Planning - 1 Year',
+          'SaaS - Enterprise Agile Planning - 2 Year',
+          'SaaS - Enterprise Agile Planning - 3 Year',
+          'SaaS - Enterprise Agile Planning - 4 Year',
+          'SaaS - Enterprise Agile Planning - 5 Year',
+          'SaaS - Enterprise Agile Planning - Monthly',
+          'Self-Managed - Enterprise Agile Planning - 1 Year',
+          'Self-Managed - Enterprise Agile Planning - 2 Year',
+          'Self-Managed - Enterprise Agile Planning - 3 Year',
+          'Self-Managed - Enterprise Agile Planning - 4 Year',
+          'Self-Managed - Enterprise Agile Planning - 5 Year',
+          'Self-Managed - Enterprise Agile Planning - Monthly'
+        ]
+      end
+
+      ##
+      # Defines Consumption => Storage subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.consumption_storage
+        [
+          'Dedicated - Storage 10GB - 1 Year',
+          'Dedicated - Storage 10GB - 2 Year',
+          'Dedicated - Storage 10GB - 3 Year',
+          'Dedicated - Storage 10GB - Monthly',
+          'GitLab Dedicated for US Public Sector - Storage 10GB - 1 Year',
+          'GitLab Dedicated for US Public Sector - Storage 10GB - 2 Year',
+          'GitLab Dedicated for US Public Sector - Storage 10GB - 3 Year',
+          'GitLab Dedicated for US Public Sector - Storage 10GB - Monthly',
+          'Gitlab Storage 10GB - 1 Year'
+        ]
+      end
+
+      ##
+      # Defines ProServ subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.proserv
+        [
+          '#movingtogitlab',
+          'Admin Training',
+          'CI/CD Modernization Workshop',
+          'Consulting Block - 1 Year',
+          'Consulting Block (48 Hours)',
+          'CSM Services',
+          'Custom PS Education Services',
+          'Dedicated - Administration Fee [2XLarge] - 1 Year',
+          'Dedicated - Administration Fee [2XLarge] - 2 Year',
+          'Dedicated - Administration Fee [2XLarge] - 3 Year',
+          'Dedicated - Administration Fee [2XLarge] - Monthly',
+          'Dedicated - Administration Fee [3XLarge] - 1 Year',
+          'Dedicated - Administration Fee [3XLarge] - 2 Year',
+          'Dedicated - Administration Fee [3XLarge] - 3 Year',
+          'Dedicated - Administration Fee [3XLarge] - Monthly',
+          'Dedicated - Administration Fee [Large] - 1 Year',
+          'Dedicated - Administration Fee [Large] - 2 Year',
+          'Dedicated - Administration Fee [Large] - 2 Year',
+          'Dedicated - Administration Fee [Large] - 3 Year',
+          'Dedicated - Administration Fee [Large] - Monthly',
+          'Dedicated - Administration Fee [Medium] - 1 Year',
+          'Dedicated - Administration Fee [Medium] - 2 Year',
+          'Dedicated - Administration Fee [Medium] - 3 Year',
+          'Dedicated - Administration Fee [Medium] - Monthly',
+          'Dedicated - Administration Fee [Small] - 1 Year',
+          'Dedicated - Administration Fee [Small] - 2 Year',
+          'Dedicated - Administration Fee [Small] - 3 Year',
+          'Dedicated - Administration Fee [Small] - Monthly',
+          'Dedicated - Administration Fee [XLarge] - 1 Year',
+          'Dedicated - Administration Fee [XLarge] - 2 Year',
+          'Dedicated - Administration Fee [XLarge] - 3 Year',
+          'Dedicated - Administration Fee [XLarge] - Monthly',
+          'Dedicated Implementation Services',
+          'EdCast Settlement Revenue',
+          'GitLab Dedicated for US Public Sector - Administration Fee [XLarge] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [XLarge] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [XLarge] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [XLarge] - Monthly',
+          'GitLab Dedicated for US Public Sector - Administration Fee [2XLarge] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [2XLarge] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [2XLarge] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [2XLarge] - Monthly',
+          'GitLab Dedicated for US Public Sector - Administration Fee [3XLarge] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [3XLarge] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [3XLarge] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [3XLarge] - Monthly',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Large] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Large] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Large] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Large] - Monthly',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Medium] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Medium] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Medium] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Medium] - Monthly',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Small] - 1 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Small] - 2 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Small] - 3 Year',
+          'GitLab Dedicated for US Public Sector - Administration Fee [Small] - Monthly',
+          'GitLab Agile Portfolio Management Training - Onsite',
+          'GitLab Agile Portfolio Management Training - Remote',
+          'GitLab Certification Exam',
+          'GitLab CI/CD Training - Onsite',
+          'GitLab CI/CD Training - Remote',
+          'GitLab DevSecOps Fundamentals Training - Remote',
+          'GitLab for System Administrators Training - Onsite',
+          'GitLab for System Administrators Training - Remote',
+          'GitLab Geo',
+          'GitLab Geo | 2 Year',
+          'GitLab Geo | 2 Year',
+          'GitLab Geo | 3 Year',
+          'GitLab Health Check - Self-Managed',
+          'GitLab Private 1-Day Training Classroom - Remote',
+          'GitLab Public 1-Day Training Seat - Remote',
+          'GitLab Security Essentials Training - Onsite',
+          'GitLab Security Essentials Training - Remote',
+          'GitLab Service Package',
+          'GitLab Service Package B',
+          'GitLab Service Package C',
+          'GitLab Service Package D',
+          'GitLab System Administration Training - Onsite',
+          'GitLab System Administration Training - Remote',
+          'GitLab with Git Fundamentals Training - Onsite',
+          'GitLab with Git Fundamentals Training - Remote',
+          'Hourly Consulting',
+          'Implementation Quick Start',
+          'Implementation Quick Start (High Availability)',
+          'Implementation QuickStart - GitLab.com',
+          'Implementation QuickStart - Self Managed (HA)',
+          'Implementation Support',
+          'InnerSourcing Training - At your site',
+          'InnerSourcing Training - Remote for your team',
+          'Jenkins Integration',
+          'JIRA Integration',
+          'LDAP Integration',
+          'Migration Quickstart',
+          'Migration+',
+          'New Component',
+          'OLD: ProServ Training Per-Seat Add-on',
+          'Pivotal Cloud Foundry',
+          'ProServ Training Per-Seat Add-on',
+          'Quarter',
+          'Quick Start with HA (less than 10,000 users)',
+          'Quick Start without HA, less than 500 users',
+          'Training LMS Settlement Revenue',
+          'Training Workshop',
+          'Training Workshop | OneTime',
+          'Travel Expenses',
+          'Ultimate QuickStart - DevSecOps Workshop'
+        ]
+      end
+
+      ##
+      # Defines GitLab.com => Premium subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.dotcom_premium
+        [
+          'SaaS - Premium - 1 Year',
+          'SaaS - Premium - 2 Year',
+          'SaaS - Premium - 3 Year',
+          'SaaS - Premium - 4 Year',
+          'SaaS - Premium - 5 Year',
+          'SaaS - Premium - Monthly',
+          'Silver Plan',
+          'Silver Plan - 2 Year',
+          'Silver Plan - 3 Year',
+          'Silver Plan - 4 Year',
+          'Silver Plan - 5 Year',
+          'Silver Plan - Monthly'
+        ]
+      end
+
+      ##
+      # Defines GitLab.com => Ultimate subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.dotcom_ultimate
+        [
+          '[EDU Enterprise-Large] SaaS - Ultimate - 1 Year',
+          '[EDU Enterprise-Medium] SaaS - Ultimate - 1 Year',
+          '[EDU Enterprise-Small] SaaS - Ultimate - 1 Year',
+          '[EDU Enterprise-XLarge] SaaS - Ultimate - 1 Year',
+          '[EDU Program] SaaS - Support - 1 Year',
+          '[OSS Program] SaaS - Support - 1 Year',
+          '[Startups Program] SaaS - Support - 1 Year',
+          'Gold - 1 Year (Reporter Access)',
+          'Gold - 1 year EDU-Enterprise-Large (SaaS)',
+          'Gold - 1 year EDU-Enterprise-Large (Self-Hosted)',
+          'Gold - 1 year EDU-Enterprise-Medium (SaaS)',
+          'Gold - 1 year EDU-Enterprise-Medium (Self-Hosted)',
+          'Gold - 1 year EDU-Enterprise-Small (SaaS)',
+          'Gold - 1 year EDU-Enterprise-Small (Self-Hosted)',
+          'Gold - 1 year EDU-Enterprise-XLarge (SaaS)',
+          'Gold - 1 year EDU-Enterprise-XLarge (Self-Hosted)',
+          'Gold - 2 Year (Reporter Access)',
+          'Gold - 3 Year (Reporter Access)',
+          'Gold - Monthly',
+          'Gold Plan',
+          'Gold Plan - 1 Year (Y Combinator) w/ Support',
+          'Gold Plan - 2 Year',
+          'Gold Plan - 3 Year',
+          'Gold Plan - 4 Year',
+          'Gold Plan - 5 Year',
+          'SaaS - Ultimate - 1 Year',
+          'SaaS - Ultimate - 2 Year',
+          'SaaS - Ultimate - 3 Year',
+          'SaaS - Ultimate - 4 Year',
+          'SaaS - Ultimate - 5 Year',
+          'SaaS - Ultimate - Monthly'
+        ]
+      end
+
+      ##
+      # Defines Self-Managed => Starter subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.sm_starter
+        [
+          'Education (Starter) - 1 Year',
+          'Education (Starter) - 2 Year',
+          'Education (Starter) - 3 Year',
+          'Education (Starter) - 4 Year',
+          'Education (Starter) - 5 Year',
+          'Education (Starter) - Monthly',
+          'GitLab EE Starter',
+          'GitLab EE Starter | 2 Year',
+          'Standard | 2 Years',
+          'Standard | 3 Years',
+          'Standard | 4 Years',
+          'Standard | 5 Years',
+          'Standard | Annual',
+          'Starter - 1 Year',
+          'Starter - 2 Year',
+          'Starter - 3 Year',
+          'Starter - 4 Year',
+          'Starter - 5 Year',
+          'Starter - Monthly',
+          'Starter - Monthly - 1 Year',
+          'Starter - Monthly - 2 Year',
+          'Starter - Monthly - 3 Year',
+          'Starter - Monthly - 4 Year',
+          'Starter - Monthly - 5 Year'
+        ]
+      end
+
+      ##
+      # Defines Self-Managed => Premium subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.sm_premium
+        [
+          'Education (Premium) - 1 Year',
+          'GitLab EE Premium',
+          'GitLab EE Premium | 3 Years',
+          'GitLab EE Premium | 5 Years',
+          'GitLab Enterprise Premium',
+          'Premium - 1 Year',
+          'Premium - 1 Year - Eval',
+          'Premium - 1 Year (Guest Access)',
+          'Premium - 1 Year (Reporter Access',
+          'Premium - 2 Year',
+          'Premium - 3 Year',
+          'Premium - 4 Year',
+          'Premium - 5 Year',
+          'Premium - Monthly',
+          'Premium - Monthly - 1 Year',
+          'Premium - Monthly - 2 Year',
+          'Premium - Monthly - 3 Year',
+          'Premium - Monthly - 4 Year',
+          'Premium - Monthly - 5 Year',
+          'Premium - monthly (Guest Access)',
+          'Premium Support',
+          'Premium Support - 3 Years',
+          'Self-Managed - Premium - 1 Year',
+          'Self-Managed - Premium - 2 Year',
+          'Self-Managed - Premium - 3 Year',
+          'Self-Managed - Premium - 4 Year',
+          'Self-Managed - Premium - 5 Year',
+          'Self-Managed - Premium - Monthly'
+        ]
+      end
+
+      ##
+      # Defines Self-Managed => Ultimate subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.sm_ultimate
+        [
+          '[EDU Enterprise-Large] Self-Managed - Ultimate - 1 Year',
+          '[EDU Enterprise-Medium] Self-Managed - Ultimate - 1 Year',
+          '[EDU Enterprise-Small] Self-Managed - Ultimate - 1 Year',
+          '[EDU Enterprise-XLarge] Self-Managed - Ultimate - 1 Year',
+          '[EDU Program] Self-Managed - Support - 1 Year',
+          '[EDU Program] Self-Managed - Support - 3 Year',
+          '[OSS Program] Self-Managed - Support - 1 Year',
+          '[Startups Program] Self-Managed - Support - 1 Year',
+          'Education (Ultimate) - 1 Year',
+          'Education (Ultimate) - 2 Year',
+          'Education (Ultimate) - 3 Year',
+          'Education (Ultimate) - 3 Year',
+          'EE License',
+          'GitLab EE Ultimate',
+          'GitLab EE Ultimate | 2 Year',
+          'GitLab EE Ultimate | 3 Year',
+          'GitLab EE Ultimate | 5 Year',
+          'GitLab EE Ultimate | Monthly',
+          'GitLab Enterprise Edition',
+          'GitLab Enterprise Edition - Monthly',
+          'GitLab Enterprise Edition | 2 Years',
+          'GitLab Enterprise Edition | 3 Years',
+          'GitLab Enterprise Edition | 4 Years',
+          'GitLab Enterprise Edition | 5 Years',
+          'Plus | 2 Years',
+          'Plus | 3 Years',
+          'Plus | 4 Years',
+          'Plus | 5 Years',
+          'Plus | Annual',
+          'Plus | Annual - 2 Year',
+          'Self-Managed - Ultimate - 1 Year',
+          'Self-Managed - Ultimate - 2 Year',
+          'Self-Managed - Ultimate - 3 Year',
+          'Self-Managed - Ultimate - 4 Year',
+          'Self-Managed - Ultimate - 5 Year',
+          'Self-Managed - Ultimate - Monthly',
+          'Ultimate - 1 Year',
+          'Ultimate - 1 Year (EDU or OSS) w/ Support',
+          'Ultimate - 1 Year (Guest Access)',
+          'Ultimate - 1 Year (Reporter Access)',
+          'Ultimate - 1 Year (Y Combinator) w/ Support',
+          'Ultimate - 1 year EDU-Enterprise-Large (SaaS)',
+          'Ultimate - 1 year EDU-Enterprise-Large (Self-Hosted)',
+          'Ultimate - 1 year EDU-Enterprise-Medium (SaaS)',
+          'Ultimate - 1 year EDU-Enterprise-Medium (Self-Hosted)',
+          'Ultimate - 1 year EDU-Enterprise-Small (SaaS)',
+          'Ultimate - 1 year EDU-Enterprise-Small (Self-Hosted)',
+          'Ultimate - 1 year EDU-Enterprise-XLarge (SaaS)',
+          'Ultimate - 1 year EDU-Enterprise-XLarge (Self-Hosted)',
+          'Ultimate - 2 Year',
+          'Ultimate - 2 Year (Reporter Access)',
+          'Ultimate - 3 Year',
+          'Ultimate - 3 Year (EDU or OSS) w/ Support',
+          'Ultimate - 4 Year',
+          'Ultimate - 5 Year',
+          'Ultimate - Monthly',
+          'Ultimate - Monthly - 1 Year',
+          'Ultimate - Monthly - 2 Year',
+          'Ultimate - Monthly - 3 Year',
+          'Ultimate - Monthly - 4 Year',
+          'Ultimate - Monthly - 5 Year',
+          'Ultimate Pack - 1 Year (AWS)',
+          'Ultimate Pack - 2 Year (AWS)',
+          'Ultimate Pack - 3 Year (AWS)',
+          'Ultimate Pack - 4 Year (AWS)',
+          'Ultimate Pack - 5 User Pack (AWS Hourly)',
+          'Ultimate Pack - 5 Year (AWS)'
+        ]
+      end
+
+      ##
+      # Defines US Government => 12x5 subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.usgov_12x5
+        [
+          '12x5 US Citizen Support - 1 Year',
+          '12x5 US Citizen Support - 2 Year',
+          '12x5 US Citizen Support - 3 Year',
+          '12x5 US Citizen Support - 4 Year',
+          '12x5 US Citizen Support - 5 Year',
+          '12x5 US Citizen Support - Monthly'
+        ]
+      end
+
+      ##
+      # Defines US Government => 24x7 subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.usgov_24x7
+        [
+          '24x7 US Citizen Support - 1 Year',
+          '24x7 US Citizen Support - 2 Year',
+          '24x7 US Citizen Support - 3 Year',
+          '24x7 US Citizen Support - 4 Year',
+          '24x7 US Citizen Support - 5 Year',
+          '24x7 US Citizen Support - Monthly'
+        ]
+      end
+
+      ##
+      # Defines GitLab Dedicated subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.gitlab_dedicated
+        [
+          'Dedicated - Ultimate - 1 Year',
+          'Dedicated - Ultimate - 2 Year',
+          'Dedicated - Ultimate - 3 Year',
+          'Dedicated - Ultimate - 4 Year',
+          'Dedicated - Ultimate - 5 Year',
+          'Dedicated - Ultimate - Monthly'
+        ]
+      end
+
+      ##
+      # Defines FedRAMP subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.fedramp
+        [
+          'GitLab Dedicated for US Public Sector - Ultimate - 1 Year',
+          'GitLab Dedicated for US Public Sector - Ultimate - 2 Year',
+          'GitLab Dedicated for US Public Sector - Ultimate - 3 Year',
+          'GitLab Dedicated for US Public Sector - Ultimate - Monthly'
+        ]
+      end
+
+      ##
+      # Defines Community => EDU subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.edu
+        [
+          '[EDU Program] SaaS - Ultimate - 1 Year',
+          '[EDU Program] Self-Managed - Ultimate - 1 Year',
+          '[EDU Program] Self-Managed - Ultimate - 3 Year',
+          'Gold Plan - 1 Year (EDU or OSS)',
+          'Ultimate - 1 Year (EDU or OSS)',
+          'Ultimate - 1 Year (Y Combinator)'
+        ]
+      end
+
+      ##
+      # Defines Community => OSS subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.oss
+        [
+          '[OSS Program] SaaS - Ultimate - 1 Year',
+          '[OSS Program] SaaS - Ultimate - 1 Year',
+          '[OSS Program] Self-Managed - Support - 3 Year',
+          '[OSS Program] Self-Managed - Ultimate - 1 Year',
+          '[OSS Program] Self-Managed - Ultimate - 3 Year'
+        ]
+      end
+
+      ##
+      # Defines Community => Other subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.community_other
+        [
+          '[Startups Program] SaaS - Ultimate - 1 Year',
+          '[Startups Program] Self-Managed - Ultimate - 1 Year',
+          'Gold Plan - 1 Year (Y Combinator)'
+        ]
+      end
+
+      ##
+      # Defines Support Services => ASE subscriptions
+      #
+      # @author Jason Colyer
+      # @since 1.0.26
+      # @return [Array]
+      def self.ss_ase
+        [
+          'Dedicated - Success Plan Services - 1 Year',
+          'Dedicated - Success Plan Services - 2 Year',
+          'Dedicated - Success Plan Services - 3 Year',
+          'Dedicated - Success Plan Services - Monthly',
+          'SaaS - Assigned Support Engineer - 1 Year',
+          'SaaS - Assigned Support Engineer - 2 Year',
+          'SaaS - Assigned Support Engineer - 3 Year',
+          'SaaS - Assigned Support Engineer - 4 Year',
+          'SaaS - Assigned Support Engineer - 5 Year',
+          'SaaS - Assigned Support Engineer - Monthly',
+          'SaaS - Success Plan Services - 1 Year',
+          'SaaS - Success Plan Services - 3 Year',
+          'SaaS - Success Plan Services - Monthly',
+          'SaaS- Success Plan Services - 2 Year',
+          'Self-Managed - Assigned Support Engineer - 1 Year',
+          'Self-Managed - Assigned Support Engineer - 2 Year',
+          'Self-Managed - Assigned Support Engineer - 3 Year',
+          'Self-Managed - Assigned Support Engineer - 4 Year',
+          'Self-Managed - Assigned Support Engineer - 5 Year',
+          'Self-Managed - Assigned Support Engineer - Monthly',
+          'Self-Managed - Success Plan Services - 1 Year',
+          'Self-Managed - Success Plan Services - 2 Year',
+          'Self-Managed - Success Plan Services - 3 Year',
+          'Self-Managed - Success Plan Services - Monthly'
+        ]
+      end
+    end
+  end
+end

data/lib/support_readiness/salesforce.rb

@@ -9,8 +9,10 @@ module Readiness
   module Salesforce
     require "#{__dir__}/salesforce/accounts"
     require "#{__dir__}/salesforce/cases"
+    require "#{__dir__}/salesforce/contacts"
     require "#{__dir__}/salesforce/client"
     require "#{__dir__}/salesforce/configuration"
     require "#{__dir__}/salesforce/queries"
+    require "#{__dir__}/salesforce/subscription_definitions"
   end
 end

data/lib/support_readiness/zendesk/themes.rb

@@ -343,7 +343,7 @@ module Readiness
       #   pp delete
       #   # => true
       def self.delete!(client, theme)
-        response = client.connection.delete "guide/themeing/themes/#{theme.id}"
+        response = client.connection.delete "guide/theming/themes/#{theme.id}"
         handle_request_error(1, 'Zendesk', response.status, { action: 'Delete a theme', id: theme.id, message: Oj.load(response.body)}) unless response.status == 204
         true
       end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.0.24
+  version: 1.0.26
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2024-10-18 00:00:00.000000000 Z
+date: 2024-10-21 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport
@@ -289,7 +289,9 @@ files:
 - lib/support_readiness/salesforce/cases.rb
 - lib/support_readiness/salesforce/client.rb
 - lib/support_readiness/salesforce/configuration.rb
+- lib/support_readiness/salesforce/contacts.rb
 - lib/support_readiness/salesforce/queries.rb
+- lib/support_readiness/salesforce/subscription_definitions.rb
 - lib/support_readiness/slack.rb
 - lib/support_readiness/slack/client.rb
 - lib/support_readiness/slack/configuration.rb