gitlab_support_readiness 1.0.142 → 1.1.0

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Files changed (52) hide show
  1. checksums.yaml +4 -4
  2. data/lib/support_readiness/salesforce/accounts.rb +82 -39
  3. data/lib/support_readiness/salesforce/client.rb +1 -0
  4. data/lib/support_readiness/support_super_form_processor/disable_us_government.rb +6 -2
  5. data/lib/support_readiness/support_super_form_processor/enable_us_government.rb +6 -2
  6. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_billing_entity_change.rb +33 -17
  7. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_extension.rb +33 -17
  8. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_investigate.rb +33 -17
  9. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_link.rb +33 -17
  10. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_nfr.rb +33 -17
  11. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_subscriptions_reset_seat_qsr.rb +33 -17
  12. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_edit.rb +33 -17
  13. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_extension.rb +33 -17
  14. data/lib/support_readiness/support_super_form_processor/global_ir_dotcom_trials_over_plan.rb +33 -17
  15. data/lib/support_readiness/support_super_form_processor/global_ir_hackerone_license.rb +33 -17
  16. data/lib/support_readiness/support_super_form_processor/global_ir_oem_license.rb +33 -17
  17. data/lib/support_readiness/support_super_form_processor/global_ir_order_management.rb +33 -17
  18. data/lib/support_readiness/support_super_form_processor/global_ir_other.rb +33 -17
  19. data/lib/support_readiness/support_super_form_processor/global_ir_provison_failure.rb +33 -17
  20. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_did_not_receive.rb +33 -17
  21. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_multiyear.rb +33 -17
  22. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_nfr.rb +33 -17
  23. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_resend.rb +33 -17
  24. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_scl.rb +33 -17
  25. data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_temp.rb +33 -17
  26. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_edit.rb +33 -17
  27. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_extension.rb +33 -17
  28. data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_new.rb +33 -17
  29. data/lib/support_readiness/support_super_form_processor/global_ir_wider_community_license.rb +33 -17
  30. data/lib/support_readiness/support_super_form_processor/global_set_org_ase.rb +1 -1
  31. data/lib/support_readiness/support_super_form_processor/gratis_request.rb +28 -14
  32. data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb +33 -16
  33. data/lib/support_readiness/support_super_form_processor/team_member_license.rb +6 -2
  34. data/lib/support_readiness/support_super_form_processor/usgov_ir_order_management.rb +9 -4
  35. data/lib/support_readiness/support_super_form_processor/usgov_ir_other.rb +9 -4
  36. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_did_not_receive.rb +9 -4
  37. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_multiyear.rb +9 -4
  38. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_nfr.rb +9 -4
  39. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_resend.rb +9 -4
  40. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_scl.rb +9 -4
  41. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_subs_temp.rb +9 -4
  42. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_edit.rb +9 -4
  43. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_extension.rb +9 -4
  44. data/lib/support_readiness/support_super_form_processor/usgov_ir_sm_trials_new.rb +9 -4
  45. data/lib/support_readiness/support_super_form_processor/usgov_set_org_ase.rb +1 -1
  46. data/lib/support_readiness/ticket_processor/account_blocked.rb +18 -8
  47. data/lib/support_readiness/ticket_processor/email_suppressions.rb +7 -4
  48. data/lib/support_readiness/ticket_processor/locked_account.rb +3 -1
  49. data/lib/support_readiness/ticket_processor/namesquatting.rb +7 -5
  50. data/lib/support_readiness/ticket_processor/organization_notes.rb +10 -2
  51. data/lib/support_readiness/ticket_processor/weighting.rb +17 -8
  52. metadata +2 -2
data/lib/support_readiness/support_super_form_processor/global_ir_provison_failure.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
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  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
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+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
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+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - Provision Failure'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_provision_failure]
33
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  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_provision_failure' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
56
+ { id: @prfs_field.id, value: 'all_regions' },
57
+ { id: @plan_field.id, value: 'free_plan' },
58
+ { id: @sales_name_field.id, value: zd_user.name },
59
+ { id: @sales_email_field.id, value: zd_user.email },
60
+ { id: @severity_field.id, value: 'sev3' },
61
+ { id: @arr_field.id, value: '0' },
62
+ { id: @priority_field.id, value: 'medium' },
63
+ { id: @ir_category_field.id, value: 'ir_provision_failure' },
64
+ { id: @ir_submitter_field.id, value: zd_user.email },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_did_not_receive.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Resend existing license to the email on the license'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_new_contact]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_sm_did_not_receive' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
56
+ { id: @prfs_field.id, value: 'all_regions' },
57
+ { id: @plan_field.id, value: 'free_plan' },
58
+ { id: @sales_name_field.id, value: zd_user.name },
59
+ { id: @sales_email_field.id, value: zd_user.email },
60
+ { id: @severity_field.id, value: 'sev3' },
61
+ { id: @arr_field.id, value: '0' },
62
+ { id: @priority_field.id, value: 'medium' },
63
+ { id: @ir_category_field.id, value: 'ir_sm_did_not_receive' },
64
+ { id: @ir_submitter_field.id, value: zd_user.email },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_multiyear.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Multi-year license needs to be generated'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_multiyear_license]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_sm_multiyear' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
56
+ { id: @prfs_field.id, value: 'all_regions' },
57
+ { id: @plan_field.id, value: 'free_plan' },
58
+ { id: @sales_name_field.id, value: zd_user.name },
59
+ { id: @sales_email_field.id, value: zd_user.email },
60
+ { id: @severity_field.id, value: 'sev3' },
61
+ { id: @arr_field.id, value: '0' },
62
+ { id: @priority_field.id, value: 'medium' },
63
+ { id: @ir_category_field.id, value: 'ir_sm_multiyear' },
64
+ { id: @ir_submitter_field.id, value: zd_user.email },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_nfr.rb CHANGED
@@ -19,6 +19,23 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  unless zd_user.tags.include? 'partner_support_agent'
@@ -31,31 +48,30 @@ module Readiness
31
48
  ticket.email_ccs = [
32
49
  { user_id: zd_user.id }
33
50
  ]
34
- ticket.requester_id = 379855863520
35
- ticket.submitter_id = 379855863520
51
+ ticket.requester_id = end_user.id
52
+ ticket.submitter_id = end_user.id
36
53
  ticket.comment = { html_body: body }
37
54
  ticket.subject = 'Internal Request - SM - NFR license request'
38
55
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_nfr]
39
56
  ticket.priority = request_priority
40
57
  ticket.status = 'new'
41
- ticket.ticket_form_id = 360000071293
58
+ ticket.ticket_form_id = @lnr_form.id
42
59
  ticket.custom_fields = [
43
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
44
- { id: 360020614420, value: 'aof_lnr' },
45
- { id: 360020735259, value: 'stage-frt' },
46
- { id: 360018253094, value: 'all_regions' },
47
- { id: 360004394559, value: 'free_plan' },
48
- { id: 360005183820, value: zd_user.name },
49
- { id: 360005248219, value: zd_user.email },
50
- { id: 360020735319, value: 'sev3' },
51
- { id: 360020288373, value: '0' },
52
- { id: 360014776453, value: 'medium' },
53
- { id: 6978426204828, value: 'ir_sm_nfr' },
54
- { id: 6978366086428, value: zd_user.email },
55
- { id: 45195248, value: 'created_by_agent' }
60
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
61
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
62
+ { id: @prfs_field.id, value: 'all_regions' },
63
+ { id: @plan_field.id, value: 'free_plan' },
64
+ { id: @sales_name_field.id, value: zd_user.name },
65
+ { id: @sales_email_field.id, value: zd_user.email },
66
+ { id: @severity_field.id, value: 'sev3' },
67
+ { id: @arr_field.id, value: '0' },
68
+ { id: @priority_field.id, value: 'medium' },
69
+ { id: @ir_category_field.id, value: 'ir_sm_nfr' },
70
+ { id: @ir_submitter_field.id, value: zd_user.email },
71
+ { id: @channel_field.id, value: 'created_by_agent' }
56
72
  ]
57
73
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
58
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
74
+ puts "Ticket created: #{create.id}"
59
75
  end
60
76
 
61
77
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_resend.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Forward existing license to an email not on the license'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_receive_error]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_sm_resend' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
56
+ { id: @prfs_field.id, value: 'all_regions' },
57
+ { id: @plan_field.id, value: 'free_plan' },
58
+ { id: @sales_name_field.id, value: zd_user.name },
59
+ { id: @sales_email_field.id, value: zd_user.email },
60
+ { id: @severity_field.id, value: 'sev3' },
61
+ { id: @arr_field.id, value: '0' },
62
+ { id: @priority_field.id, value: 'medium' },
63
+ { id: @ir_category_field.id, value: 'ir_sm_resend' },
64
+ { id: @ir_submitter_field.id, value: zd_user.email },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_scl.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Cloud Licensing exemption'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_scl]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_scl_exemption' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field, value: 'stage-frt' },
56
+ { id: @prfs_field, value: 'all_regions' },
57
+ { id: @plan_field, value: 'free_plan' },
58
+ { id: @sales_name_field, value: zd_user.name },
59
+ { id: @sales_email_field, value: zd_user.email },
60
+ { id: @severity_field, value: 'sev3' },
61
+ { id: @arr_field, value: '0' },
62
+ { id: @priority_field, value: 'medium' },
63
+ { id: @ir_category_field, value: 'ir_scl_exemption' },
64
+ { id: @ir_submitter_field, value: zd_user.email },
65
+ { id: @channel_field, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_subscriptions_temp.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Extend an (almost) expired subscription'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_license lnr_sm_license_extension]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_sm_temp' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field, value: 'stage-frt' },
56
+ { id: @prfs_field, value: 'all_regions' },
57
+ { id: @plan_field, value: 'free_plan' },
58
+ { id: @sales_name_field, value: zd_user.name },
59
+ { id: @sales_email_field, value: zd_user.email },
60
+ { id: @severity_field, value: 'sev3' },
61
+ { id: @arr_field, value: '0' },
62
+ { id: @priority_field, value: 'medium' },
63
+ { id: @ir_category_field, value: 'ir_sm_temp' },
64
+ { id: @ir_submitter_field, value: zd_user.email },
65
+ { id: @channel_field, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##
data/lib/support_readiness/support_super_form_processor/global_ir_sm_trials_edit.rb CHANGED
@@ -19,37 +19,53 @@ module Readiness
19
19
  @gitlab_client = gitlab_client
20
20
  @gitlab_admin_client = gitlab_admin_client
21
21
  @zendesk_client = zendesk_client
22
+ @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
23
+ @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
24
+ @lnr_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, 'L&R', @ticket_forms)
25
+ @area_of_focus_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Area of Focus', @ticket_fields)
26
+ @ticket_stage_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket Stage', @ticket_fields)
27
+ @prfs_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Preferred Region for Support', @ticket_fields)
28
+ @plan_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'GitLab Plan', @ticket_fields)
29
+ @sales_name_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact name', @ticket_fields)
30
+ @sales_email_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Sales contact email', @ticket_fields)
31
+ @severity_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Severity (maps to priority, do not change)', @ticket_fields)
32
+ @arr_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Ticket ARR', @ticket_fields)
33
+ @priority_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Customer Priority', @ticket_fields)
34
+ @ir_category_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Category', @ticket_fields)
35
+ @ir_submitter_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'IR Submitter', @ticket_fields)
36
+ @channel_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, 'Channel (Received at email)', @ticket_fields)
37
+ search = Readiness::Zendesk::Users.find_many(@zendesk_client, [379855863520, 12816218763676])
38
+ end_user = search.detect { |s| s.email == 'gitlab_support@example.com' }
22
39
  requester
23
40
  zd_user
24
41
  ticket = Readiness::Zendesk::Tickets.new
25
42
  ticket.email_ccs = [
26
43
  { user_id: zd_user.id }
27
44
  ]
28
- ticket.requester_id = 379855863520
29
- ticket.submitter_id = 379855863520
45
+ ticket.requester_id = end_user.id
46
+ ticket.submitter_id = end_user.id
30
47
  ticket.comment = { html_body: body }
31
48
  ticket.subject = 'Internal Request - SM - Modify an existing trial'
32
49
  ticket.tags = %w[lnr_internal_request lnr_valid_request lnr_sm_trial lnr_sm_trial_edit]
33
50
  ticket.priority = request_priority
34
51
  ticket.status = 'new'
35
- ticket.ticket_form_id = 360000071293
52
+ ticket.ticket_form_id = @lnr_form.id
36
53
  ticket.custom_fields = [
37
- { id: 4414446722578, value: 'ticket_group_not_applicable' },
38
- { id: 360020614420, value: 'aof_lnr' },
39
- { id: 360020735259, value: 'stage-frt' },
40
- { id: 360018253094, value: 'all_regions' },
41
- { id: 360004394559, value: 'free_plan' },
42
- { id: 360005183820, value: zd_user.name },
43
- { id: 360005248219, value: zd_user.email },
44
- { id: 360020735319, value: 'sev3' },
45
- { id: 360020288373, value: '0' },
46
- { id: 360014776453, value: 'medium' },
47
- { id: 6978426204828, value: 'ir_modify_sm_trial' },
48
- { id: 6978366086428, value: zd_user.email },
49
- { id: 45195248, value: 'created_by_agent' }
54
+ { id: @area_of_focus_field.id, value: 'aof_lnr' },
55
+ { id: @ticket_stage_field.id, value: 'stage-frt' },
56
+ { id: @prfs_field.id, value: 'all_regions' },
57
+ { id: @plan_field.id, value: 'free_plan' },
58
+ { id: @sales_name_field.id, value: zd_user.name },
59
+ { id: @sales_email_field.id, value: zd_user.email },
60
+ { id: @severity_field.id, value: 'sev3' },
61
+ { id: @arr_field.id, value: '0' },
62
+ { id: @priority_field.id, value: 'medium' },
63
+ { id: @ir_category_field.id, value: 'ir_modify_sm_trial' },
64
+ { id: @ir_submitter_field.id, value: zd_user.email },
65
+ { id: @channel_field.id, value: 'created_by_agent' }
50
66
  ]
51
67
  create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
52
- puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
68
+ puts "Ticket created: #{create.id}"
53
69
  end
54
70
 
55
71
  ##