gitlab_support_readiness 1.0.129 → 1.0.131

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/salesforce/accounts.rb

@@ -90,7 +90,7 @@ module Readiness
       def self.global_accounts(client)
         query = Queries.new(global_sync_query_string)
         results = Queries.run!(client, query)
-        results.map { |r| global_sync_object(r) }
+        results.map { |r| global_sync_object(r) }.compact
       end
 
       ##
@@ -125,6 +125,8 @@ module Readiness
       # @since 1.0.26
       def self.global_sync_object(account)
         subscriptions = account_subscriptions(account)
+        return nil if us_gov_only?(account, subscriptions)
+
         expiration = account_expiration(account)
         type = account_type(account, expiration)
         partner = %w[alliance_partner open_partner select_partner].include?(type)
@@ -442,6 +444,38 @@ module Readiness
         }
       end
 
+      ##
+      # Determines if a given account with its subscriptions is US Government only
+      #
+      # @author Jason Colyer
+      # @since 1.0.130
+      def self.us_gov_only?(account, subs)
+        return false if subs.count.zero?
+        return false if subs.include? 'sub_consumption_cicd_minutes'
+        return false if subs.include? 'sub_dotcom_premium'
+        return false if subs.include? 'sub_dotcom_ultimate'
+        return false if subs.include? 'sub_edu'
+        return false if subs.include? 'sub_oss'
+        return false if subs.include? 'sub_community_other'
+      
+        if subs.include?('sub_usgov_12x5') || subs.include?('sub_usgov_24x7') || account.Support_Instance__c == 'federal-support'
+          global_subs_present = false
+          grouped = account.Zuora__R00N40000001lGjTEAU__r.group_by { |z| z.Zuora__ProductName__c }
+          grouped.each_value do |charges|
+            next if charges.detect { |c| SubscriptionDefinitions.usgov_12x5.include? c.Name }
+            next if charges.detect { |c| SubscriptionDefinitions.usgov_24x7.include? c.Name }
+            next if charges.detect { |c| SubscriptionDefinitions.fedramp.include? c.Name }
+            next if charges.detect { |c| SubscriptionDefinitions.sm_ultimate.include? c.Name } && account.Support_Instance__c == 'federal-support'
+            next if charges.detect { |c| SubscriptionDefinitions.sm_premium.include? c.Name } && account.Support_Instance__c == 'federal-support'
+            next if charges.detect { |c| SubscriptionDefinitions.sm_starter.include? c.Name } && account.Support_Instance__c == 'federal-support'
+      
+            global_subs_present = true
+          end
+          return true unless global_subs_present
+        end
+        false      
+      end
+
       ##
       # Provides the String needed to make a specific type of SOQL query
       #
@@ -502,6 +536,7 @@ module Readiness
             Partners_Partner_Type__c,
             Support_Hold__c,
             Account_Risk_Level__c,
+            Support_Instance__c,
             (
               SELECT
                 Id,

data/lib/support_readiness/support_super_form_processor/sa_request_for_support.rb

@@ -28,8 +28,9 @@ module Readiness
         ticket.requester_id = 379855863520
         ticket.submitter_id = 379855863520
         ticket.comment = { html_body: body }
-        ticket.subject = 'Support Internal Request - SA - Request for Support'
+        ticket.subject = ticket_subject
         ticket.tags = %w[support_internal_request support_valid_request support_ir_sa_request_for_support]
+        ticket.tags.push("support_internal_request_category_#{category}")
         ticket.priority = request_priority
         ticket.status = 'new'
         ticket.ticket_form_id = 12829030177948
@@ -176,6 +177,79 @@ module Readiness
         @collab_project ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_COLLAB_PROJECT')
       end
 
+      ##
+      # Sets the global variable ticket_subject
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.ticket_subject
+        @ticket_subject ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_SUBJECT', 'Support Internal Request - SA - Request for Support')
+      end
+
+      ##
+      # Sets the global variable issue_description
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.issue_description
+        @issue_description ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_DESCRIPTION')
+      end
+
+      ##
+      # Sets the global variable internal_request_support_sa_context
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.context
+        @context ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable replication
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.replication
+        @replication ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_REPLICATION', '')
+      end
+
+      ##
+      # Sets the global variable arr_at_risk
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.arr_at_risk
+        @arr_at_risk ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_ARR', '0')
+      end
+
+      ##
+      # Sets the global variable category
+      #
+      # @author Jason Colyer
+      # @since 1.0.131
+      def self.category
+        @category ||= ENV.fetch('INTERNAL_REQUEST_SUPPORT_SA_CATEGORY', 'other')
+      end
+
+      ## Determines category value from global variable
+      #
+      #@author Jason Colyer
+      # @since 1.0.131
+      def self.category_value
+        case category
+        when 'lnr'
+          'L&R (License & Registration)'
+        when 'com'
+          'GitLab.com'
+        when 'sm'
+          'Self-Managed'
+        when 'dedicated'
+          'GitLab Dedicated'
+        else
+          'Unknown'
+        end
+      end
+
       ##
       # Return the ticket body
       #
@@ -202,6 +276,8 @@ module Readiness
             <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_account_string(sfdc_account)}</li>
             <li>#{Readiness::SupportSuperFormProcessor::Shared.sfdc_opportunity_string(sfdc_opportunity)}</li>
             <li>#{collab_project.empty? ? 'No collaboration project project' : "<a href='#{collab_project}' target='_blank'>Collaboration Project</a>"}</li>
+            <li>ARR at risk: $#{sprintf("%.2f", arr_at_risk.to_f)}</li>
+            <li>Request category: #{category_value}</li>
           </ul>
           <p>
             What is expected from Support?
@@ -209,6 +285,24 @@ module Readiness
           <pre>
             #{expectations}
           </pre>
+          <p>
+            Issue description
+          </p>
+          <pre>
+            #{issue_description}
+          </pre>
+          <p>
+            Context/resources
+          </p>
+          <pre>
+            #{context}
+          </pre>
+          <p>
+            Replication information
+          </p>
+          <pre>
+            #{replication}
+          </pre>
         STRING
       end
     end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.0.129
+  version: 1.0.131
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-03-03 00:00:00.000000000 Z
+date: 2025-04-01 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport