gitlab_support_readiness 1.0.110 → 1.0.112
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/lib/support_readiness/client.rb +166 -0
- data/lib/support_readiness/repos/triggers.rb +2 -131
- data/lib/support_readiness/zendesk/groups.rb +28 -0
- metadata +2 -2
checksums.yaml
CHANGED
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@@ -1,7 +1,7 @@
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metadata.gz: 8edd59d6823d5030545aa74b9ce7dba68822470283bc7384a6e071ea04003f94
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data.tar.gz: 8f0871238aa1a5d14879f036b1e0dbaeff16e3a507c17451b51461093ec4f843
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metadata.gz: bc6f3c2f6f6a4408f1639a2276c74305417af57536bf3f6a0d7b268c0c7b85283613b93ef9454c44bd6f7b7fcf465d58e85cc8ea9fda18dd2d83f85329576097
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data.tar.gz: b7af37d1003e016d0269015402781d45c9cb25827d66024f3a3d5e7911866e7b37cc723fcdbdb087921ac2032554ced35f0dc411f06b4382da9adbfb7bcd3f26
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@@ -231,5 +231,171 @@ module Readiness
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def self.erb_renderer(file)
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ERB.new(File.read(file))
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end
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##
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# Convert user friendly Strings into Zendesk values for standard objects
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#
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# @author Jason Colyer
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# @since 1.0.112
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# @param object [Object] The object to parse
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def self.convert_standard_names_to_ids(object)
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new_object = convert_conditions(object)
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convert_actions(new_object)
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end
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##
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# Convert user friendly Strings within conditions into Zendesk values for standard objects
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#
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# @author Jason Colyer
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# @since 1.0.112
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# @param object [Object] The object to parse
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def self.convert_conditions(object)
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%w[any all].each do |type|
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object['conditions'][type].each_with_index do |c, i|
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if c['field'] == 'group_id'
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group = Readiness::Zendesk::Groups.find_by_name(@zendesk_client, c['value'], @groups)
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unless group.nil?
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object['conditions'][type][i]['value'] = group.id.to_s
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end
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end
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if c['field'] == 'organization_id'
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code = c['value']
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next if code.empty?
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next if %r{^[0-9]+$}.match code
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search = Readiness::Zendesk::Search.organizations(@zendesk_client, "salesforce_id:#{code}")
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if search.count == 1
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object['conditions'][type][i]['value'] = search.first.id.to_s
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end
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end
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if c['field'] == 'satisfaction_reason_code'
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reason = Readiness::Zendesk::SatisfactionReasons.find_by_name(@zendesk_client, c['value'], @satisfaction_reasons)
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unless reason.nil?
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object['conditions'][type][i]['value'] = reason.reason_code.to_s
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end
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end
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if c['field'] == 'via_id'
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via_type = Readiness::Zendesk::ViaTypes.find_by_name(c['value'])
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unless via_type.nil?
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object['conditions'][type][i]['value'] = via_type.id.to_s
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end
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end
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if c['field'] == 'requester_role'
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role = Readiness::Zendesk::RequesterRoles.find_by_name(c['value'])
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unless role.nil?
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object['conditions'][type][i]['value'] = role.id.to_s
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end
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end
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if c['field'] == 'role'
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role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
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unless role.nil?
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object['conditions'][type][i]['value'] = role.id.to_s
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end
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end
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if c['field'] == 'assignee_id'
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unless ['', 'current_user', 'requester_id'].include? c['value']
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search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{c['value']}")
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if search.count == 1
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object['conditions'][type][i]['value'] = search.first.id.to_s
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end
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end
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end
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if c['field'] == 'ticket_form_id'
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if c['value'] =~ /Form\:\ /
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name = c['value'].split('Form: ').last
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ticket_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, name, @ticket_forms)
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object['conditions'][type][i]['value'] = ticket_form.id.to_s
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end
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end
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if c['field'] =~ /Field\:\ /
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name = c['field'].split('Field: ').last
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ticket_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, name, @ticket_fields)
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object['conditions'][type][i]['field'] = "custom_fields_#{ticket_field.id}"
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end
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if c['value'].to_s =~ /Schedule\:\ /
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name = c['value'].split('Schedule: ').last
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schedule = Readiness::Zendesk::Schedules.find_by_name(@zendesk_client, name, @schedules)
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object['conditions'][type][i]['value'] = schedule.id.to_s
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end
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end
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end
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object
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end
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##
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# Convert user friendly Strings within actions into Zendesk values for standard objects
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#
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# @author Jason Colyer
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# @since 1.0.112
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# @param object [Object] The object to parse
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def self.convert_actions(object)
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object['actions'].each_with_index do |a, i|
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if a['field'] == 'group_id'
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group = Readiness::Zendesk::Groups.find_by_name(@zendesk_client, a['value'], @groups)
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unless group.nil?
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object['actions'][i]['value'] = group.id.to_s
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end
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end
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if a['field'] == 'organization_id'
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code = a['value']
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next if code.empty?
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next if %r{^[0-9]+$}.match code
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search = Readiness::Zendesk::Search.organizations(@zendesk_client, "salesforce_id:#{code}")
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if search.count == 1
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object['actions'][i]['value'][0] = search.first.id.to_s
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end
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end
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if a['field'] == 'notification_target'
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if a['value'].first =~ /^Target\:\ /
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name = a['value'].first.split('Target: ').last
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target = Readiness::Zendesk::Targets.find_by_name(@zendesk_client, name, @targets)
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object['actions'][i]['value'][0] = target.id.to_s
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end
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end
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if a['field'] == 'role'
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role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
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unless role.nil?
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object['actions'][i]['value'] = role.id.to_s
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end
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end
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if a['field'] == 'assignee_id'
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unless ['', 'current_user', 'requester_id'].include? a['value']
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search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{a['value']}")
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if search.count == 1
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object['actions'][i]['value'] = search.first.id.to_s
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else
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puts "Cannot find user #{a['value']} for #{object['title']}"
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exit 1
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end
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end
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end
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if a['field'] == 'notification_webhook'
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if a['value'].first =~ /^Webhook\:\ /
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name = a['value'].first.split('Webhook: ').last
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webhook = Readiness::Zendesk::Webhooks.find_by_name(@zendesk_client, name, @webhooks)
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object['actions'][i]['value'][0] = webhook.id.to_s
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end
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end
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if a['field'] == 'ticket_form_id'
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if a['value'] =~ /Form\:\ /
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name = a['value'].split('Form: ').last
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ticket_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, name, @ticket_forms)
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object['actions'][i]['value'] = ticket_form.id.to_s
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end
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end
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if a['field'] =~ /Field\:\ /
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name = a['field'].split('Field: ').last
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ticket_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, name, @ticket_fields)
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object['actions'][i]['field'] = "custom_fields_#{ticket_field.id}"
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end
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if a['field'] == 'set_schedule' && a['value'].to_s =~ /Schedule\:\ /
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name = a['value'].split('Schedule: ').last
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schedule = Readiness::Zendesk::Schedules.find_by_name(@zendesk_client, name, @schedules)
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object['actions'][i]['value'] = schedule.id.to_s
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end
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end
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object
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end
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end
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end
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@@ -136,6 +136,7 @@ module Readiness
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# # => 35
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def self.gather(location = 'data')
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@categories = Readiness::Zendesk::TriggerCategories.list(@zendesk_client)
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@groups = Readiness::Zendesk::Groups.list(@zendesk_client)
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@schedules = Readiness::Zendesk::Schedules.list(@zendesk_client)
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@satisfaction_reasons = Readiness::Zendesk::SatisfactionReasons.list(@zendesk_client)
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@targets = Readiness::Zendesk::Targets.list(@zendesk_client)
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@@ -150,7 +151,7 @@ module Readiness
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object = convert_managed_content(object, f) if object['contains_managed_content']
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object['default'] = false
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#object = convert_managed_webhook(object, f) if object['contains_managed_webhook']
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object =
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object = convert_standard_names_to_ids(object)
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if object['category_id'].to_i.zero?
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trigger_category = Readiness::Zendesk::TriggerCategories.find_by_name(@zendesk_client, object['category_id'], @categories)
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object['category_id'] = trigger_category.id.to_s
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@@ -164,136 +165,6 @@ module Readiness
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array
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end
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##
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# Converts various user Strings to the proper ID value
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#
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# @author Jason Colyer
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# @since 1.0.92
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# @param trigger [Hash] The trigger information from the YAMl file
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# @return [Hash]
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def self.convert_names_to_ids(trigger)
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%w[any all].each do |type|
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trigger['conditions'][type].each_with_index do |c, i|
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if c['field'] == 'organization_id'
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code = c['value']
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next unless code.to_i.zero?
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search = Readiness::Zendesk::Search.organizations(@zendesk_client, "salesforce_id:#{code}")
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if search.count == 1
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trigger['conditions'][type][i]['value'] = search.first.id.to_s
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end
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end
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if c['field'] == 'satisfaction_reason_code'
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reason = Readiness::Zendesk::SatisfactionReasons.find_by_name(@zendesk_client, c['value'], @satisfaction_reasons)
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unless reason.nil?
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trigger['conditions'][type][i]['value'] = reason.reason_code.to_s
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end
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end
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if c['field'] == 'via_id'
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via_type = Readiness::Zendesk::ViaTypes.find_by_name(c['value'])
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unless via_type.nil?
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trigger['conditions'][type][i]['value'] = via_type.id.to_s
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end
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end
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if c['field'] == 'requester_role'
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role = Readiness::Zendesk::RequesterRoles.find_by_name(c['value'])
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unless role.nil?
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trigger['conditions'][type][i]['value'] = role.id.to_s
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end
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end
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if c['field'] == 'role'
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role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
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unless role.nil?
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trigger['conditions'][type][i]['value'] = role.id.to_s
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end
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end
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if c['field'] == 'assignee_id'
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unless ['', 'current_user', 'requester_id'].include? c['value']
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search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{c['value']}")
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if search.count == 1
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trigger['conditions'][type][i]['value'] = search.first.id.to_s
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end
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end
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end
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if c['field'] == 'ticket_form_id'
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if c['value'] =~ /Form\:\ /
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name = c['value'].split('Form: ').last
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ticket_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, name, @ticket_forms)
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trigger['conditions'][type][i]['value'] = ticket_form.id.to_s
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end
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end
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if c['field'] =~ /Field\:\ /
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name = c['field'].split('Field: ').last
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ticket_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, name, @ticket_fields)
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trigger['conditions'][type][i]['field'] = "custom_fields_#{ticket_field.id}"
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end
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if c['value'].to_s =~ /Schedule\:\ /
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name = c['value'].split('Schedule: ').last
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schedule = Readiness::Zendesk::Schedules.find_by_name(@zendesk_client, name, @schedules)
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trigger['conditions'][type][i]['value'] = schedule.id.to_s
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end
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end
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end
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trigger['actions'].each_with_index do |a, i|
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if a['field'] == 'organization_id'
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code = a['value']
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search = Readiness::Zendesk::Search.organizations(@zendesk_client, "salesforce_id:#{code}")
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if search.count == 1
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-
trigger['actions'][i]['value'][0] = search.first.id.to_s
|
|
243
|
-
end
|
|
244
|
-
end
|
|
245
|
-
if a['field'] == 'notification_target'
|
|
246
|
-
if a['value'].first =~ /^Target\:\ /
|
|
247
|
-
name = a['value'].first.split('Target: ').last
|
|
248
|
-
target = Readiness::Zendesk::Targets.find_by_name(@zendesk_client, name, @targets)
|
|
249
|
-
trigger['actions'][i]['value'][0] = target.id.to_s
|
|
250
|
-
end
|
|
251
|
-
end
|
|
252
|
-
if a['field'] == 'role'
|
|
253
|
-
role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
|
|
254
|
-
unless role.nil?
|
|
255
|
-
trigger['actions'][i]['value'] = role.id.to_s
|
|
256
|
-
end
|
|
257
|
-
end
|
|
258
|
-
if a['field'] == 'assignee_id'
|
|
259
|
-
unless ['', 'current_user', 'requester_id'].include? a['value']
|
|
260
|
-
search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{a['value']}")
|
|
261
|
-
if search.count == 1
|
|
262
|
-
trigger['actions'][i]['value'] = search.first.id.to_s
|
|
263
|
-
else
|
|
264
|
-
puts "Cannot find user #{a['value']} for #{trigger['title']}"
|
|
265
|
-
exit 1
|
|
266
|
-
end
|
|
267
|
-
end
|
|
268
|
-
end
|
|
269
|
-
if a['field'] == 'notification_webhook'
|
|
270
|
-
if a['value'].first =~ /^Webhook\:\ /
|
|
271
|
-
name = a['value'].first.split('Webhook: ').last
|
|
272
|
-
webhook = Readiness::Zendesk::Webhooks.find_by_name(@zendesk_client, name, @webhooks)
|
|
273
|
-
trigger['actions'][i]['value'][0] = webhook.id.to_s
|
|
274
|
-
end
|
|
275
|
-
end
|
|
276
|
-
if a['field'] == 'ticket_form_id'
|
|
277
|
-
if a['value'] =~ /Form\:\ /
|
|
278
|
-
name = a['value'].split('Form: ').last
|
|
279
|
-
ticket_form = Readiness::Zendesk::TicketForms.find_by_name(@zendesk_client, name, @ticket_forms)
|
|
280
|
-
trigger['actions'][i]['value'] = ticket_form.id.to_s
|
|
281
|
-
end
|
|
282
|
-
end
|
|
283
|
-
if a['field'] =~ /Field\:\ /
|
|
284
|
-
name = a['field'].split('Field: ').last
|
|
285
|
-
ticket_field = Readiness::Zendesk::TicketFields.find_by_name(@zendesk_client, name, @ticket_fields)
|
|
286
|
-
trigger['actions'][i]['field'] = "custom_fields_#{ticket_field.id}"
|
|
287
|
-
end
|
|
288
|
-
if a['field'] == 'set_schedule' && a['value'].to_s =~ /Schedule\:\ /
|
|
289
|
-
name = a['value'].split('Schedule: ').last
|
|
290
|
-
schedule = Readiness::Zendesk::Schedules.find_by_name(@zendesk_client, name, @schedules)
|
|
291
|
-
trigger['actions'][i]['value'] = schedule.id.to_s
|
|
292
|
-
end
|
|
293
|
-
end
|
|
294
|
-
trigger
|
|
295
|
-
end
|
|
296
|
-
|
|
297
168
|
##
|
|
298
169
|
# Outputs an error report and exits with a status code of 1
|
|
299
170
|
#
|
|
@@ -130,6 +130,34 @@ module Readiness
|
|
|
130
130
|
Groups.new(Oj.load(response.body)['group'])
|
|
131
131
|
end
|
|
132
132
|
|
|
133
|
+
##
|
|
134
|
+
# Locates a group within Zendesk by name. Can utilize a cacheh for quicker results
|
|
135
|
+
#
|
|
136
|
+
# @author Jason Colyer
|
|
137
|
+
# @since 1.0.112
|
|
138
|
+
# @param client [Object] An instance of {Readiness::Zendesk::Client}
|
|
139
|
+
# @param name [String] The group name to look for
|
|
140
|
+
# @param cache [Array] The results of {Readiness::Zendesk::Groups#list}
|
|
141
|
+
# @return [Object] An instance of {Readiness::Zendesk::Groups}
|
|
142
|
+
# @example
|
|
143
|
+
# require 'support_readiness'
|
|
144
|
+
# config = Readiness::Zendesk::Configuration.new
|
|
145
|
+
# config.username = 'alice@example.com'
|
|
146
|
+
# config.token = 'test123abc'
|
|
147
|
+
# config.url = 'https://example.zendesk.com/api/v2'
|
|
148
|
+
# client = Readiness::Zendesk::Client.new(config)
|
|
149
|
+
# field = Readiness::Zendesk::Groups.find_by_name(client, 'Security')
|
|
150
|
+
# pp field.id
|
|
151
|
+
# # => 456
|
|
152
|
+
def self.find_by_name(client, name, cache = nil)
|
|
153
|
+
groups = if cache.nil?
|
|
154
|
+
Groups.list(client)
|
|
155
|
+
else
|
|
156
|
+
cache
|
|
157
|
+
end
|
|
158
|
+
groups.detect { |f| f.name == name }
|
|
159
|
+
end
|
|
160
|
+
|
|
133
161
|
##
|
|
134
162
|
# Creates a group. Will exit if unsuccessful
|
|
135
163
|
#
|
metadata
CHANGED
|
@@ -1,14 +1,14 @@
|
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
|
2
2
|
name: gitlab_support_readiness
|
|
3
3
|
version: !ruby/object:Gem::Version
|
|
4
|
-
version: 1.0.
|
|
4
|
+
version: 1.0.112
|
|
5
5
|
platform: ruby
|
|
6
6
|
authors:
|
|
7
7
|
- Jason Colyer
|
|
8
8
|
autorequire:
|
|
9
9
|
bindir: bin
|
|
10
10
|
cert_chain: []
|
|
11
|
-
date: 2025-
|
|
11
|
+
date: 2025-02-03 00:00:00.000000000 Z
|
|
12
12
|
dependencies:
|
|
13
13
|
- !ruby/object:Gem::Dependency
|
|
14
14
|
name: activesupport
|