gitlab_support_readiness 1.0.106 → 1.0.107

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/repos/triggers.rb

@@ -137,6 +137,8 @@ module Readiness
       def self.gather(location = 'data')
         @categories = Readiness::Zendesk::TriggerCategories.list(@zendesk_client)
         @schedules = Readiness::Zendesk::Schedules.list(@zendesk_client)
+        @satisfaction_reasons = Readiness::Zendesk::SatisfactionReasons.list(@zendesk_client)
+        @targets = Readiness::Zendesk::Targets.list(@zendesk_client)
         @ticket_fields = Readiness::Zendesk::TicketFields.list(@zendesk_client)
         @ticket_forms = Readiness::Zendesk::TicketForms.list(@zendesk_client)
         @webhooks = Readiness::Zendesk::Webhooks.list(@zendesk_client)
@@ -172,6 +174,38 @@ module Readiness
       def self.convert_names_to_ids(trigger)
         %w[any all].each do |type|
           trigger['conditions'][type].each_with_index do |c, i|
+            if c['field'] == 'satisfaction_reason_code'
+              reason = Readiness::Zendesk::SatisfactionReasons.find_by_name(@zendesk_client, c['value'], @satisfaction_reasons)
+              unless reason.nil?
+                trigger['conditions'][type][i]['value'] = reason.reason_code.to_s
+              end
+            end
+            if c['field'] == 'via_id'
+              via_type = Readiness::Zendesk::ViaTypes.find_by_name(c['value'])
+              unless via_type.nil?
+                trigger['conditions'][type][i]['value'] = via_type.id.to_s
+              end
+            end
+            if c['field'] == 'requester_role'
+              role = Readiness::Zendesk::RequesterRoles.find_by_name(c['value'])
+              unless role.nil?
+                trigger['conditions'][type][i]['value'] = role.id.to_s
+              end
+            end
+            if c['field'] == 'role'
+              role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
+              unless role.nil?
+                trigger['conditions'][type][i]['value'] = role.id.to_s
+              end
+            end
+            if c['field'] == 'assignee_id'
+              unless ['', 'current_user', 'requester_id'].include? c['value']
+                search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{c['value']}")
+                if search.count == 1
+                  trigger['conditions'][type][i]['value'] = search.first.id.to_s
+                end
+              end
+            end
             if c['field'] == 'ticket_form_id'
               if c['value'] =~ /Form\:\ /
                 name = c['value'].split('Form: ').last
@@ -192,6 +226,30 @@ module Readiness
           end
         end
         trigger['actions'].each_with_index do |a, i|
+          if a['field'] == 'notification_target'
+            if a['value'].first =~ /^Target\:\ /
+              name = a['value'].first.split('Target: ').last
+              target = Readiness::Zendesk::Targets.find_by_name(@zendesk_client, name, @targets)
+              trigger['actions'][i]['value'][0] = target.id.to_s
+            end
+          end
+          if a['field'] == 'role'
+            role = Readiness::Zendesk::TicketUserTypes.find_by_name(@zendesk_client, c['value'])
+            unless role.nil?
+              trigger['actions'][i]['value'] = role.id.to_s
+            end
+          end
+          if a['field'] == 'assignee_id'
+            unless ['', 'current_user', 'requester_id'].include? a['value']
+              search = Readiness::Zendesk::Search.users(@zendesk_client, "email:#{a['value']}")
+              if search.count == 1
+                trigger['actions'][i]['value'] = search.first.id.to_s
+              else
+                puts "Cannot find user #{a['value']} for #{trigger['title']}"
+                exit 1
+              end
+            end
+          end
           if a['field'] == 'notification_webhook'
             if a['value'].first =~ /^Webhook\:\ /
               name = a['value'].first.split('Webhook: ').last

data/lib/support_readiness/zendesk/requester_roles.rb

@@ -0,0 +1,67 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class RequesterRoles within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.107
+    class RequesterRoles < Readiness::Client
+      attr_accessor :id, :name
+
+      ##
+      # Creates a new {Readiness::Zendesk::RequesterRoles} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param object [Object] An instance of {Readiness::Zendesk::RequesterRoles}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::RequesterRoles.new
+      def initialize(object = {})
+        @id = object['id']
+        @name = object['name']
+      end
+
+      ##
+      # Lists requester roles
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @example
+      #   require 'support_readiness'
+      #   types = Readiness::Zendesk::RequesterRoles.list
+      #   pp types.first.name
+      #   # => "Web form"
+      def self.list
+        [
+          { 'id' => 4, 'name' => 'Agent' },
+          { 'id' => 'LIGHT_AGENT', 'name' => 'Light Agent' },
+          { 'id' => 0, 'name' => 'End User' },
+          { 'id' => 2, 'name' => 'Admin' }
+        ].map { |r| RequesterRoles.new(r) }
+      end
+
+      ##
+      # Locates a via type within Zendesk by name
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param name [String] The via type name to look for
+      # @return [Object] An instance of {Readiness::Zendesk::ViaTypes}
+      # @example
+      #   require 'support_readiness'
+      #   role = Readiness::Zendesk::RequesterRoles.find_by_name('Agent')
+      #   pp role.id
+      #   # => 4
+      def self.find_by_name(name)
+        RequesterRoles.list.detect { |r| r.name == name }
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/satisfaction_reasons.rb

@@ -0,0 +1,90 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class SatisfactionReasons within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.107
+    # @todo Find methods
+    class SatisfactionReasons < Readiness::Client
+      attr_accessor :id, :raw_value, :reason_code, :value
+
+      ##
+      # Creates a new {Readiness::Zendesk::SatisfactionReasons} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param object [Object] An instance of {Readiness::Zendesk::SatisfactionReasons}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::SatisfactionReasons.new
+      def initialize(object = {})
+        @id = object['id']
+        @raw_value = object['raw_value']
+        @reason_code = object['reason_code']
+        @value = object['value']
+      end
+
+      ##
+      # Lists satisfaction reasons
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/#list-reasons-for-satisfaction-rating Zendesk API > Satisfaction Reaosns > List Reasons for Satisfaction Rating
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   reasons = Readiness::Zendesk::SatisfactionReasons.list(client)
+      #   pp reasons.first.reason_code
+      #   # => 1003
+      def self.list(client)
+        response = client.connection.get 'satisfaction_reasons'
+        handle_request_error(0, 'Zendesk', response.status) unless response.status == 200
+        body = Oj.load(response.body)
+        body['satisfaction_reasons'].map { |t| SatisfactionReasons.new(t)}
+      end
+
+      ##
+      # Locates a satisfaction reason within Zendesk by name. Can utilize a cache for quicker results
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param value [String] The satisfaction reason value to look for
+      # @param cache [Array] The results of {Readiness::Zendesk::SatisfactionReasons#list}
+      # @return [Object] An instance of {Readiness::Zendesk::SatisfactionReasons}
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   reason = Readiness::Zendesk::SatisfactionReasons.find_by_name!(client, 'Agent did not respond quickly')
+      #   pp reason.reason_code
+      #   # => 1003
+      #   list = Readiness::Zendesk::SatisfactionReasons.list(client)
+      #   reason = Readiness::Zendesk::Schedules.find_by_name(client, 'Agent did not respond quickly', list)
+      #   pp reason.reason_code
+      #   # => 1003
+      def self.find_by_name(client, value, cache = nil)
+        list = if cache.nil?
+          SatisfactionReasons.list(client)
+        else
+          cache
+        end
+        list.detect { |c| c.value == value }
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/targets.rb

@@ -0,0 +1,95 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class Targets within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.107
+    # @todo Find methods
+    # @todo Create method
+    # @todo Update method
+    # @todo Delete method
+    class Targets < Readiness::Client
+      attr_accessor :active, :email, :id, :subject, :title, :type
+
+      ##
+      # Creates a new {Readiness::Zendesk::Targets} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param object [Object] An instance of {Readiness::Zendesk::Targets}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::Targets.new
+      def initialize(object = {})
+        @active = object['active']
+        @email = object['email']
+        @id = object['id']
+        @subject = object['subject']
+        @title = object['title']
+        @type = object['type']
+      end
+
+      ##
+      # Lists targets
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/targets/targets/#list-targets Zendesk API > Targets > List Targets
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   categories = Readiness::Zendesk::Schedules.list(client)
+      #   pp categories.first.id
+      #   # => 10001
+      def self.list(client)
+        response = client.connection.get 'targets'
+        handle_request_error(0, 'Zendesk', response.status) unless response.status == 200
+        body = Oj.load(response.body)
+        body['targets'].map { |t| Targets.new(t)}
+      end
+
+      ##
+      # Locates a target within Zendesk by name. Can utilize a cacheh for quicker results
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param name [String] The target name to look for
+      # @param cache [Array] The results of {Readiness::Zendesk::Targets#list}
+      # @return [Object] An instance of {Readiness::Zendesk::Targets}
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   target = Readiness::Zendesk::Targets.find_by_name(client, 'Email Bob')
+      #   pp target.id
+      #   # => 123
+      #   list = Readiness::Zendesk::Targets.list(client)
+      #   target = Readiness::Zendesk::Targets.find_by_name(client, 'Email Bob', list)
+      #   pp target.id
+      #   # => 123
+      def self.find_by_name(client, name, cache = nil)
+        list = if cache.nil?
+          Targets.list(client)
+        else
+          cache
+        end
+        list.detect { |c| c.title == name }
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/ticket_user_types.rb

@@ -0,0 +1,80 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class TicketUserTypes within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.107
+    class TicketUserTypes < Readiness::Client
+      attr_accessor :id, :name
+
+      ##
+      # Creates a new {Readiness::Zendesk::TicketUserTypes} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param object [Object] An instance of {Readiness::Zendesk::TicketUserTypes}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::TicketUserTypes.new
+      def initialize(object = {})
+        @id = object['id']
+        @name = object['name']
+      end
+
+      ##
+      # Lists ticket user types
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @example
+      #   require 'support_readiness'
+      #   types = Readiness::Zendesk::TicketUserTypes.list
+      #   pp types.first.name
+      #   # => "Agent"
+      def self.list
+        [
+          { 'id' => 'agent', 'name' => 'Agent' },
+          { 'id' => 'end_user', 'name' => 'End User' }
+        ].map { |r| TicketUserTypes.new(r) }
+      end
+
+      ##
+      # Locates a ticket user type within Zendesk by name. If not found, will assume a user email (and will exit on error)
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param name [String] The ticket user type name to look for
+      # @return [Object] An instance of {Readiness::Zendesk::TicketUserTypes}
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   type = Readiness::Zendesk::TicketUserTypes.find_by_name(client, 'Agent')
+      #   pp type.id
+      #   # => 4
+      #   type = Readiness::Zendesk::TicketUserTypes.find_by_name(client, 'jcolyer@gitlab.com')
+      #   pp type.id
+      #   # => 12345
+      def self.find_by_name(client, name)
+        type = TicketUserTypes.list.detect { |r| r.name == name }
+        if type.nil?
+          search = Search.users(client, "email:#{name}")
+          if search.count == 1
+            type = TicketUserTypes.new({ 'id' => search.first.id, 'name' => search.first.email })
+          end
+        end
+        type
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/via_types.rb

@@ -0,0 +1,150 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class ViaTypes within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.107
+    # @todo Find a way to dynamically generate list via https://developer.zendesk.com/documentation/ticketing/reference-guides/via-types/
+    class ViaTypes < Readiness::Client
+      attr_accessor :id, :name
+
+      ##
+      # Creates a new {Readiness::Zendesk::Via_IDs} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param object [Object] An instance of {Readiness::Zendesk::ViaTypes}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::ViaTypes.new
+      def initialize(object = {})
+        @id = object['id']
+        @name = object['name']
+      end
+
+      ##
+      # Lists via types
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @example
+      #   require 'support_readiness'
+      #   types = Readiness::Zendesk::ViaTypes.list
+      #   pp types.first.name
+      #   # => "Web form"
+      def self.list
+        [
+          { 'id' => 0, 'name' => 'Web form' },
+          { 'id' => 4, 'name' => 'Email' },
+          { 'id' => 5, 'name' => 'Web service (API)' },
+          { 'id' => 8, 'name' => 'Trigger, automation' },
+          { 'id' => 9, 'name' => 'Linked problem' },
+          { 'id' => 10, 'name' => 'Group deletion' },
+          { 'id' => 11, 'name' => 'Change user' },
+          { 'id' => 12, 'name' => 'Delete user' },
+          { 'id' => 13, 'name' => 'Change group' },
+          { 'id' => 14, 'name' => 'Push resource' },
+          { 'id' => 15, 'name' => 'iPhone' },
+          { 'id' => 16, 'name' => 'Get Satisfaction' },
+          { 'id' => 17, 'name' => 'Feedback tab' },
+          { 'id' => 19, 'name' => 'Merge' },
+          { 'id' => 20, 'name' => 'Batch' },
+          { 'id' => 21, 'name' => 'Recover from suspended ticket' },
+          { 'id' => 22, 'name' => 'Automatic Solution Suggestions' },
+          { 'id' => 23, 'name' => 'X (formerly Twitter) like' },
+          { 'id' => 24, 'name' => 'Topic' },
+          { 'id' => 25, 'name' => 'Merge user' },
+          { 'id' => 26, 'name' => 'X DM' },
+          { 'id' => 27, 'name' => 'Closed ticket' },
+          { 'id' => 28, 'name' => 'LogMeIn Rescue' },
+          { 'id' => 29, 'name' => 'Chat' },
+          { 'id' => 30, 'name' => 'X' },
+          { 'id' => 31, 'name' => 'Ticket sharing' },
+          { 'id' => 32, 'name' => 'Macro reference' },
+          { 'id' => 33, 'name' => 'Voicemail' },
+          { 'id' => 34, 'name' => 'Phone call (incoming)' },
+          { 'id' => 35, 'name' => 'Phone call (outbound)' },
+          { 'id' => 36, 'name' => 'Blog' },
+          { 'id' => 37, 'name' => 'Text message' },
+          { 'id' => 38, 'name' => 'Facebook post' },
+          { 'id' => 39, 'name' => 'Import' },
+          { 'id' => 40, 'name' => 'GitHub' },
+          { 'id' => 41, 'name' => 'Facebook private message' },
+          { 'id' => 42, 'name' => 'Lotus' },
+          { 'id' => 43, 'name' => 'Monitor event' },
+          { 'id' => 44, 'name' => 'CTI* voicemail' },
+          { 'id' => 45, 'name' => 'CTI phone call (inbound)' },
+          { 'id' => 46, 'name' => 'CTI phone call (outbound)' },
+          { 'id' => 47, 'name' => 'Churned account' },
+          { 'id' => 48, 'name' => 'Web Widget' },
+          { 'id' => 49, 'name' => 'Mobile SDK' },
+          { 'id' => 50, 'name' => 'Help center post' },
+          { 'id' => 51, 'name' => 'Sample ticket' },
+          { 'id' => 52, 'name' => 'Sample interactive ticket' },
+          { 'id' => 53, 'name' => 'Admin setting' },
+          { 'id' => 54, 'name' => 'Satisfaction prediction' },
+          { 'id' => 55, 'name' => 'Channel framework' },
+          { 'id' => 56, 'name' => 'Mobile' },
+          { 'id' => 57, 'name' => 'SMS text messages (through Talk)' },
+          { 'id' => 58, 'name' => 'Ticket tagging' },
+          { 'id' => 59, 'name' => 'Connect IPM' },
+          { 'id' => 60, 'name' => 'Connect Mail' },
+          { 'id' => 61, 'name' => 'Connect SMS' },
+          { 'id' => 62, 'name' => 'Rule revision' },
+          { 'id' => 63, 'name' => 'Answer Bot for agents' },
+          { 'id' => 64, 'name' => 'Answer Bot for Slack' },
+          { 'id' => 65, 'name' => 'Answer Bot for SDK' },
+          { 'id' => 66, 'name' => 'Answer Bot API' },
+          { 'id' => 67, 'name' => 'Answer Bot for Web Widget' },
+          { 'id' => 68, 'name' => 'Symphony' },
+          { 'id' => 69, 'name' => 'Side conversation' },
+          { 'id' => 70, 'name' => 'Answer Bot' },
+          { 'id' => 71, 'name' => 'Omnichannel' },
+          { 'id' => 72, 'name' => 'LINE' },
+          { 'id' => 73, 'name' => 'WeChat' },
+          { 'id' => 74, 'name' => 'WhatsApp' },
+          { 'id' => 75, 'name' => 'Native messaging' },
+          { 'id' => 76, 'name' => 'Mailgun' },
+          { 'id' => 77, 'name' => 'MessageBird SMS' },
+          { 'id' => 78, 'name' => 'Sunshine Conversations Facebook Messenger' },
+          { 'id' => 79, 'name' => 'Telegram messenger' },
+          { 'id' => 80, 'name' => 'Sunshine Conversations Twilio SMS' },
+          { 'id' => 81, 'name' => 'Viber messenger' },
+          { 'id' => 82, 'name' => 'Google RCS messaging' },
+          { 'id' => 83, 'name' => 'Apple Messages for Business' },
+          { 'id' => 84, 'name' => 'Google Business Messages' },
+          { 'id' => 85, 'name' => 'KakaoTalk messenger' },
+          { 'id' => 86, 'name' => 'Instagram Direct Messenger' },
+          { 'id' => 87, 'name' => 'Sunshine Conversations API' },
+          { 'id' => 88, 'name' => 'Sunshine Conversations X DM' },
+          { 'id' => 89, 'name' => 'Offline Chat Message' },
+          { 'id' => 90, 'name' => 'Chat transcript' },
+          { 'id' => 91, 'name' => 'Slack Connect Business Messaging' }
+      ].map { |v| ViaTypes.new(v) }
+      end
+
+      ##
+      # Locates a via type within Zendesk by name
+      #
+      # @author Jason Colyer
+      # @since 1.0.107
+      # @param name [String] The via type name to look for
+      # @return [Object] An instance of {Readiness::Zendesk::ViaTypes}
+      # @example
+      #   require 'support_readiness'
+      #   type = Readiness::Zendesk::ViaTypes.find_by_name('Web form')
+      #   pp type.id
+      #   # => 0
+      def self.find_by_name(name)
+        ViaTypes.list.detect { |v| v.name == name }
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk.rb

@@ -23,21 +23,26 @@ module Readiness
     require "#{__dir__}/zendesk/organization_fields"
     require "#{__dir__}/zendesk/organization_memberships"
     require "#{__dir__}/zendesk/organizations"
+    require "#{__dir__}/zendesk/requester_roles"
     require "#{__dir__}/zendesk/roles"
+    require "#{__dir__}/zendesk/satisfaction_reasons"
     require "#{__dir__}/zendesk/search"
     require "#{__dir__}/zendesk/schedules"
     require "#{__dir__}/zendesk/sla_policies"
+    require "#{__dir__}/zendesk/targets"
     require "#{__dir__}/zendesk/theme_job_statuses"
     require "#{__dir__}/zendesk/themes"
     require "#{__dir__}/zendesk/ticket_fields"
     require "#{__dir__}/zendesk/ticket_field_options"
     require "#{__dir__}/zendesk/ticket_forms"
+    require "#{__dir__}/zendesk/ticket_user_types"
     require "#{__dir__}/zendesk/tickets"
     require "#{__dir__}/zendesk/triggers"
     require "#{__dir__}/zendesk/trigger_categories"
     require "#{__dir__}/zendesk/user_field_options"
     require "#{__dir__}/zendesk/user_fields"
     require "#{__dir__}/zendesk/users"
+    require "#{__dir__}/zendesk/via_types"
     require "#{__dir__}/zendesk/views"
     require "#{__dir__}/zendesk/webhooks"
   end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.0.106
+  version: 1.0.107
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-01-20 00:00:00.000000000 Z
+date: 2025-01-21 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport
@@ -417,21 +417,26 @@ files:
 - lib/support_readiness/zendesk/organization_fields.rb
 - lib/support_readiness/zendesk/organization_memberships.rb
 - lib/support_readiness/zendesk/organizations.rb
+- lib/support_readiness/zendesk/requester_roles.rb
 - lib/support_readiness/zendesk/roles.rb
+- lib/support_readiness/zendesk/satisfaction_reasons.rb
 - lib/support_readiness/zendesk/schedules.rb
 - lib/support_readiness/zendesk/search.rb
 - lib/support_readiness/zendesk/sla_policies.rb
+- lib/support_readiness/zendesk/targets.rb
 - lib/support_readiness/zendesk/theme_job_statuses.rb
 - lib/support_readiness/zendesk/themes.rb
 - lib/support_readiness/zendesk/ticket_field_options.rb
 - lib/support_readiness/zendesk/ticket_fields.rb
 - lib/support_readiness/zendesk/ticket_forms.rb
+- lib/support_readiness/zendesk/ticket_user_types.rb
 - lib/support_readiness/zendesk/tickets.rb
 - lib/support_readiness/zendesk/trigger_categories.rb
 - lib/support_readiness/zendesk/triggers.rb
 - lib/support_readiness/zendesk/user_field_options.rb
 - lib/support_readiness/zendesk/user_fields.rb
 - lib/support_readiness/zendesk/users.rb
+- lib/support_readiness/zendesk/via_types.rb
 - lib/support_readiness/zendesk/views.rb
 - lib/support_readiness/zendesk/webhooks.rb
 homepage: https://gitlab.com/gitlab-support-readiness/gitlab_support_readiness_gem