gitlab_support_readiness 1.0.0

data/lib/support_readiness/zendesk/roles.rb

@@ -0,0 +1,194 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class Roles within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.0
+    class Roles < Readiness::Client
+      attr_accessor :configuration, :description, :id, :name, :role_type, :team_member_count
+
+      ##
+      # Creates a new {Readiness::Zendesk::Roles} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param object [Object] An instance of {Readiness::Zendesk::Roles}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::Roles.new
+      def initialize(object = {})
+        @configuration = object['configuration']
+        @description = object['description']
+        @id = object['id']
+        @name = object['name']
+        @role_type = object['role_type']
+        @team_member_count = object['team_member_count']
+      end
+
+      ##
+      # Lists the Custom Roles
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#list-custom-roles Zendesk API > Custom Roles > List Custom Roles
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   roles = Readiness::Zendesk::Roles.list(client)
+      #   pp roles.first.configuration['end_user_profile_access']
+      #   # => "readonly"
+      def self.list(client)
+        response = client.connection.get('custom_roles/')
+        handle_request_error(0, 'Zendesk', response.status) unless response.status == 200
+        Oj.load(response.body)['custom_roles'].map { |s| Roles.new(s) }
+      end
+
+      ##
+      # Locates a Custom Role within Zendesk. This will not exit on error (except Authentication errors)
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param rid [Integer] The Custom Role ID to find
+      # @return [Hash]
+      # @see https:/developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#show-custom-role Zendesk API > Custom Roles > Show Custom Role
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   role = Readiness::Zendesk::Roles.find(client, 10127)
+      #   pp role.team_member_count
+      #   # => 10
+      def self.find(client, rid)
+        response = client.connection.get("custom_roles/#{rid}")
+        handle_request_error(0, 'Zendesk', response.status,  { action: 'get', id: rid }) unless response.status == 200
+        return Roles.new(Oj.load(response.body)['custom_role']) if response.status == 200
+
+        Oj.load(response.body)
+      end
+
+      ##
+      # Locates a Custom Role within within Zendesk. This will exit on error
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param rid [Integer] The Custom Role ID to find
+      # @return [Object] An instance of {Readiness::Zendesk::Roles}
+      # @see https:/developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#show-custom-role Zendesk API > Custom Roles > Show Custom Role
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   role = Readiness::Zendesk::Roles.find!(client, 10127)
+      #   pp role.team_member_count
+      #   # => 10
+      def self.find!(client, rid)
+        response = client.connection.get("custom_roles/#{rid}")
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Find Custom Role', id: rid }) unless response.status == 200
+        Roles.new(Oj.load(response.body)['custom_role'])
+      end
+
+      ##
+      # Creates a Custom Role. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param role [Object] An instance of {Readiness::Zendesk::Roles}
+      # @return [Object] An instance of {Readiness::Zendesk::Roles}
+      # @see https:/developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#create-custom-role Zendesk API > Custom Roles > Create Custom Role
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   orig_role = Readiness::Zendesk::Roles.find!(client, 10127)
+      #   new_role = Readiness::Zendesk::Roles.new
+      #   new_role.configuration = orig_role.configuration
+      #   new_role.configuration['explore_access'] = 'edit'
+      #   new_role.description = 'sample description'
+      #   new_role.name = 'sample role'
+      #   create = Readiness::Zendesk::Roles.create!(client, new_role)
+      #   pp create.id
+      #   # => 10127
+      def self.create!(client, role)
+        response = client.connection.post 'custom_roles/', to_clean_json_with_key(role, 'custom_role')
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Create Custom Role', message: Oj.load(response.body)}) unless response.status == 201
+        Roles.new(Oj.load(response.body)['custom_role'])
+      end
+
+      ##
+      # Updates a Custom Role. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param role [Object] An instance of {Readiness::Zendesk::Roles}
+      # @return [Object] An instance of {Readiness::Zendesk::Roles}
+      # @see https:/developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#update-custom-role Zendesk API > Custom Roles > Update Custom Role
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   role = Readiness::Zendesk::Roles.find!(client, 10127)
+      #   role.configuration['explore_access'] = 'edit'
+      #   update = Readiness::Zendesk::Roles.update!(client, role)
+      #   pp update.configuration['explore_access']
+      #   # => "edit"
+      def self.update!(client, role)
+        response = client.connection.put "custom_roles/#{role.id}", to_clean_json_with_key(role, 'custom_role')
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Update Custom Role', id: role.id, message: Oj.load(response.body)}) unless response.status == 200
+        Roles.new(Oj.load(response.body)['custom_role'])
+      end
+
+      ##
+      # Deletes a Custom Role. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param role [Object] An instance of {Readiness::Zendesk::Roles}
+      # @return [Boolean]
+      # @see https:/developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/#delete-custom-role Zendesk API > Custom Roles > Delete Custom Role
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   role = Readiness::Zendesk::Roles.find!(client, 10127)
+      #   delete = Readiness::Zendesk::Roles.delete!(client, role)
+      #   pp delete
+      #   # => true
+      def self.delete!(client, role)
+        response = client.connection.delete "custom_roles/#{role.id}"
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Delete a Custom Role', id: role.id, message: Oj.load(response.body)}) unless response.status == 204
+        true
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/search.rb

@@ -0,0 +1,159 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class Search within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.0
+    class Search < Readiness::Client
+      ##
+      # A wrapper for {Readiness::Zendesk::Search#search} that specifies to use type:ticket
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param query [String] The query String to use
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   search = Readiness::Zendesk::Search.tickets(client, 'custom_field_360018253094:americas__usa tags:ultimate satisfaction:badwithcomment')
+      #   pp search.first.id
+      #   # => 125834
+      def self.tickets(client, query)
+        search(client, 'ticket', query)
+      end
+
+      ##
+      # A wrapper for {Readiness::Zendesk::Search#search} that specifies to use type:user
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param query [String] The query String to use
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   search = Readiness::Zendesk::Search.users(client, 'email:alice@example.com')
+      #   pp search.first.name
+      #   # => "Alice Example"
+      def self.users(client, query)
+        search(client, 'user', query)
+      end
+
+      ##
+      # A wrapper for {Readiness::Zendesk::Search#search} that specifies to use type:organization
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param query [String] The query String to use
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   search = Readiness::Zendesk::Search.organzations(client, 'salesforce_id:ABCDEFGH0123456*')
+      #   pp search.first.notes
+      #   # => "This org is escalated. Please talk to support managers."
+      def self.organizations(client, query)
+        search(client, 'organization', query)
+      end
+
+      ##
+      # A wrapper for {Readiness::Zendesk::Search#search} that specifies to use type:group
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param query [String] The query String to use
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   search = Readiness::Zendesk::Search.organzations(client, 'Support')
+      #   pp search.first.name
+      #   # => "Support AMER"
+      def self.group(client, query)
+        search(client, 'group', query)
+      end
+
+      ##
+      # Perform a search and list the first 1000 results
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param type  [String] The type of search to perform
+      # @param query [String] The query String to use
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results Zendesk API > Search > List Search Results
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   search = Readiness::Zendesk::Search.searc(client, 'organization', 'salesforce_id:ABCDEFGH0123456*')
+      #   pp search.first.notes
+      #   # => "This org is escalated. Please talk to support managers."
+      def self.search(client, type, query)
+        array = []
+        page = 1
+        loop do
+          response = client.connection.get "search?page=#{page}&query=type:#{type} #{query}"
+          handle_request_error(0, 'Zendesk', response.status) unless response.status == 200
+          body = Oj.load(response.body)
+          array += body['results'].map { |r| object_from_type(type, r) }
+          break if array.count >= 1000
+          break if body['next_page'].nil?
+          page += 1
+        end
+        array
+      end
+
+      ##
+      # Returns the type of Object to use depending on the type of query
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param type [String] The type of search to perform
+      # @param result [Hash] The search result item
+      # @return [Object]
+      def self.object_from_type(type, result)
+        return Tickets.new(result) if type == 'ticket'
+        return Users.new(result) if type == 'user'
+        return Organizations.new(result) if type == 'organization'
+        return Groups.new(result) if type == 'group'
+
+        nil
+      end
+    end
+  end
+end

data/lib/support_readiness/zendesk/sla_policies.rb

@@ -0,0 +1,232 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module Zendesk
+  module Zendesk
+    ##
+    # Defines the class SLAs within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.0
+    class SLAs < Readiness::Client
+      attr_accessor :description, :filter, :id, :metric_settings, :policy_metrics, :position, :title
+
+      ##
+      # Creates a new {Readiness::Zendesk::SLAs} instance
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param object [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @example
+      #   require 'support_readiness'
+      #   Readiness::Zendesk::SLAs.new
+      def initialize(object = {})
+        @description = object['description']
+        @filter = object['filter']
+        @id = object['id']
+        @metric_settings = object['metric_settings']
+        @policy_metrics = object['policy_metrics']
+        @position = object['position']
+        @title = object['title']
+      end
+
+      ##
+      # Lists the SLA policies
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @return [Array]
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#list-sla-policies Zendesk API > SLA Policies > List SLA Policies
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   slas = Readiness::Zendesk::SLAs.list(client)
+      #   pp slas.first.title
+      #   # => "Incidents"
+      def self.list(client)
+        response = client.connection.get('slas/policies')
+        handle_request_error(0, 'Zendesk', response.status) unless response.status == 200
+        Oj.load(response.body)['sla_policies'].map { |s| SLAs.new(s) }
+      end
+
+      ##
+      # Locates a SLA policy within Zendesk. This will not exit on error (except Authentication errors)
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param sid [Integer] The SLA Policy ID to find
+      # @return [Hash]
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#show-sla-policy Zendesk API > SLA Policies > Show SLA Policy
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   sla = Readiness::Zendesk::SLAs.find(client, 36)
+      #   pp sla.title
+      #   # => "Incidents"
+      def self.find(client, sid)
+        response = client.connection.get("slas/policies/#{sid}")
+        handle_request_error(0, 'Zendesk', response.status,  { action: 'get', id: sid }) unless response.status == 200
+        return SLAs.new(Oj.load(response.body)['sla_policy']) if response.status == 200
+
+        Oj.load(response.body)
+      end
+
+      ##
+      # Locates a SLA policy within within Zendesk. This will exit on error
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param sid [Integer] The SLA Policy ID to find
+      # @return [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#show-sla-policy Zendesk API > SLA Policies > Show SLA Policy
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   sla = Readiness::Zendesk::SLAs.find!(client, 36)
+      #   pp sla.title
+      #   # => "Incidents"
+      def self.find!(client, sid)
+        response = client.connection.get("slas/policies/#{sid}")
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Find SLA Policy', id: sid }) unless response.status == 200
+        SLAs.new(Oj.load(response.body)['sla_policy'])
+      end
+
+      ##
+      # Creates a SLA Policy. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param policy [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @return [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#create-sla-policy Zendesk API > SLA Policies > Create SLA Policy
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   sla = Readiness::Zendesk::SLAs.new
+      #   sla.title = 'Incidents'
+      #   sla.description = 'For urgent incidents, we will respond to tickets in 10 minutes'
+      #   sla.position = 3
+      #   sla.filter = {
+      #     all: [
+      #       { field: 'type', operator: 'is', value: 'incident' }
+      #     ],
+      #     any: []
+      #   }
+      #   sla.policy_metrics = [
+      #     { priority: 'normal', metric: 'first_reply_time', target: 30,  business_hours: false },
+      #     { priority: 'urgent', metric: 'first_reply_time', target: 10,  business_hours: false },
+      #     { priority: 'low', metric: 'requester_wait_time', target: 180, business_hours: false },
+      #     { priority: 'normal', metric: 'requester_wait_time', target: 160, business_hours: false },
+      #     { priority: 'high', metric: 'requester_wait_time', target: 140, business_hours: false },
+      #     { priority: 'urgent', metric: 'requester_wait_time', target: 120, business_hours: false }
+      #   ]
+      #   create = Readiness::Zendesk::SLAs.create!(find, sla)
+      #   pp create.id
+      #   # => 36
+      def self.create!(client, policy)
+        response = client.connection.post 'slas/policies', to_clean_json_with_key(policyt, 'sla_policy')
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Create SLA Policy', message: Oj.load(response.body)}) unless response.status == 201
+        SLAs.new(Oj.load(response.body)['sla_policy'])
+      end
+
+      ##
+      # Updates a SLA Policy. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param policy [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @return [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#update-sla-policy Zendesk API > SLA Policies > Update SLA Policy
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   sla = Readiness::Zendesk::SLAs.find!(client, 36)
+      #   sla.title = 'Urgent Incidents'
+      #   update = Readiness::Zendesk::SLAs.update!(find, sla)
+      #   pp update.title
+      #   # => "Urgent Incidents"
+      def self.update!(client, policy)
+        response = client.connection.put "slas/policies/#{policy.id}", to_clean_json_with_key(policy, 'sla_policy')
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Update SLA Policy', id: policy.id, message: Oj.load(response.body)}) unless response.status == 200
+        SLAs.new(Oj.load(response.body)['sla_policy'])
+      end
+
+      ##
+      # Deletes a SLA Policy. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param policy [Object] An instance of {Readiness::Zendesk::SLAs}
+      # @return [Boolean]
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#delete-sla-policy Zendesk API > SLA Policies > Delete SLA Policy
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   sla = Readiness::Zendesk::SLAs.find!(client, 36)
+      #   delete = Readiness::Zendesk::SLAs.delete!(find, sla)
+      #   pp delete
+      #   # => true
+      def self.delete!(client, policy)
+        response = client.connection.delete "slas/policies/#{policy.id}"
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Delete a SLA policy', id: policy.id, message: Oj.load(response.body)}) unless response.status == 204
+        true
+      end
+
+      ##
+      # Reorder SLA Policies. Will exit if unsuccessful
+      #
+      # @author Jason Colyer
+      # @since 1.0.0
+      # @param client [Object] An instance of {Readiness::Zendesk::Client}
+      # @param pids [Array] An Array of SLA Policy IDs (order is important)
+      # @return [Boolean]
+      # @see https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/#reorder-sla-policies Zendesk API > SLA Policies > Reorder SLA Policies
+      # @example
+      #   require 'support_readiness'
+      #   config = Readiness::Zendesk::Configuration.new
+      #   config.username = 'alice@example.com'
+      #   config.token = 'test123abc'
+      #   config.url = 'https://example.zendesk.com/api/v2'
+      #   client = Readiness::Zendesk::Client.new(config)
+      #   reorder = Readiness::Zendesk::SLAs.reorder!(client, 12, 55])
+      #   pp reorder
+      #   # => true
+      def self.reorder!(client, pids)
+        response = client.connection.put 'slas/policies/reorder', { sla_policy_ids: pids }.to_json
+        handle_request_error(1, 'Zendesk', response.status, { action: 'Reorder SLA policies', id: pids, message: Oj.load(response.body)}) unless response.status == 200
+        true
+      end
+    end
+  end
+end