falaai-api 1.21.48 → 1.21.49

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Files changed (119) hide show
  1. checksums.yaml +4 -4
  2. data/README.md +239 -339
  3. data/docs/AnalysisApi.md +33 -37
  4. data/docs/AudioEvent.md +5 -5
  5. data/docs/AudioInputMeta.md +5 -5
  6. data/docs/CreateEmailAlertRequest.md +3 -3
  7. data/docs/CreateWebhookRequest.md +4 -4
  8. data/docs/DiagnosticAudioEvent.md +5 -5
  9. data/docs/DiagnosticCategoricalAnalysis.md +3 -3
  10. data/docs/DiagnosticParticipant.md +22 -0
  11. data/docs/DiagnosticRequest.md +10 -4
  12. data/docs/DiagnosticResponse.md +4 -4
  13. data/docs/DiagnosticTextAnalysis.md +1 -1
  14. data/docs/DiagnosticUsage.md +3 -3
  15. data/docs/EmailAlertsApi.md +18 -18
  16. data/docs/HealthApi.md +3 -13
  17. data/docs/HealthResponse.md +6 -6
  18. data/docs/Participant.md +2 -2
  19. data/docs/ParticipantDiagnostic.md +5 -5
  20. data/docs/{AuditoriaRiscoAnalysisV2.md → RiskAuditAnalysisV2.md} +2 -2
  21. data/docs/{AuditoriaRiscoAppliedActionV2.md → RiskAuditAppliedActionV2.md} +2 -2
  22. data/docs/{AuditoriaRiscoAudioEventModelV2.md → RiskAuditAudioEventModelV2.md} +2 -2
  23. data/docs/{AuditoriaRiscoAuditDecisionsV2.md → RiskAuditAuditDecisionsV2.md} +2 -2
  24. data/docs/{AuditoriaRiscoConversationScoresV2.md → RiskAuditConversationScoresV2.md} +2 -2
  25. data/docs/{AuditoriaRiscoDetectionItemV2.md → RiskAuditDetectionItemV2.md} +2 -2
  26. data/docs/RiskAuditDetectionsV2.md +26 -0
  27. data/docs/{AuditoriaRiscoIndexerV2.md → RiskAuditIndexerV2.md} +2 -2
  28. data/docs/{AuditoriaRiscoMetaV2.md → RiskAuditMetaV2.md} +4 -4
  29. data/docs/{AuditoriaRiscoParticipantV2.md → RiskAuditParticipantV2.md} +2 -2
  30. data/docs/{AuditoriaRiscoParticipantsV2.md → RiskAuditParticipantsV2.md} +3 -3
  31. data/docs/{AuditoriaRiscoRequest.md → RiskAuditRequest.md} +12 -12
  32. data/docs/{AuditoriaRiscoScoresV2.md → RiskAuditScoresV2.md} +3 -3
  33. data/docs/{AuditoriaRiscoScoringExplanationV2.md → RiskAuditScoringExplanationV2.md} +2 -2
  34. data/docs/{AuditoriaRiscoSummaryV2.md → RiskAuditSummaryV2.md} +2 -2
  35. data/docs/{AuditoriaRiscoTimelineV2.md → RiskAuditTimelineV2.md} +2 -2
  36. data/docs/{AuditoriaRiscoUsageV2.md → RiskAuditUsageV2.md} +2 -2
  37. data/docs/RiskAuditV2.md +46 -0
  38. data/docs/RiskAuditV2Response.md +18 -0
  39. data/docs/{AuditoriaRiscoVerdictV2.md → RiskAuditVerdictV2.md} +3 -3
  40. data/docs/SpeechApi.md +1 -3
  41. data/docs/TranscriptionResponse.md +13 -14
  42. data/docs/TranscriptionUsage.md +3 -3
  43. data/docs/UpdateWebhookRequest.md +5 -5
  44. data/docs/UsageApi.md +1 -1
  45. data/docs/VersionApi.md +2 -7
  46. data/docs/VersionResponse.md +3 -3
  47. data/docs/WebhooksApi.md +22 -22
  48. data/docs/index.html +758 -0
  49. data/lib/falaai-api/api/analysis_api.rb +38 -42
  50. data/lib/falaai-api/api/email_alerts_api.rb +10 -10
  51. data/lib/falaai-api/api/health_api.rb +4 -4
  52. data/lib/falaai-api/api/speech_api.rb +2 -4
  53. data/lib/falaai-api/api/usage_api.rb +2 -2
  54. data/lib/falaai-api/api/version_api.rb +3 -3
  55. data/lib/falaai-api/api/webhooks_api.rb +18 -18
  56. data/lib/falaai-api/api_client.rb +2 -2
  57. data/lib/falaai-api/api_error.rb +2 -2
  58. data/lib/falaai-api/api_model_base.rb +2 -2
  59. data/lib/falaai-api/configuration.rb +6 -6
  60. data/lib/falaai-api/models/audio_event.rb +2 -2
  61. data/lib/falaai-api/models/audio_input_meta.rb +2 -2
  62. data/lib/falaai-api/models/create_email_alert_request.rb +2 -2
  63. data/lib/falaai-api/models/create_webhook_request.rb +2 -2
  64. data/lib/falaai-api/models/diagnostic_analysis_map.rb +2 -2
  65. data/lib/falaai-api/models/diagnostic_audio_event.rb +2 -2
  66. data/lib/falaai-api/models/diagnostic_categorical_analysis.rb +2 -2
  67. data/lib/falaai-api/models/diagnostic_participant.rb +226 -0
  68. data/lib/falaai-api/models/diagnostic_request.rb +91 -6
  69. data/lib/falaai-api/models/diagnostic_response.rb +2 -2
  70. data/lib/falaai-api/models/diagnostic_text_analysis.rb +2 -2
  71. data/lib/falaai-api/models/diagnostic_usage.rb +2 -2
  72. data/lib/falaai-api/models/email_alert_item.rb +2 -2
  73. data/lib/falaai-api/models/email_alert_list_response.rb +2 -2
  74. data/lib/falaai-api/models/email_alert_message_response.rb +2 -2
  75. data/lib/falaai-api/models/email_event.rb +2 -2
  76. data/lib/falaai-api/models/health_response.rb +2 -2
  77. data/lib/falaai-api/models/http_validation_error.rb +2 -2
  78. data/lib/falaai-api/models/location_inner.rb +2 -2
  79. data/lib/falaai-api/models/message_response.rb +2 -2
  80. data/lib/falaai-api/models/participant.rb +2 -2
  81. data/lib/falaai-api/models/participant_diagnostic.rb +2 -2
  82. data/lib/falaai-api/models/{auditoria_risco_analysis_v2.rb → risk_audit_analysis_v2.rb} +5 -5
  83. data/lib/falaai-api/models/{auditoria_risco_applied_action_v2.rb → risk_audit_applied_action_v2.rb} +5 -5
  84. data/lib/falaai-api/models/{auditoria_risco_audio_event_model_v2.rb → risk_audit_audio_event_model_v2.rb} +5 -5
  85. data/lib/falaai-api/models/{auditoria_risco_audit_decisions_v2.rb → risk_audit_audit_decisions_v2.rb} +5 -5
  86. data/lib/falaai-api/models/{auditoria_risco_conversation_scores_v2.rb → risk_audit_conversation_scores_v2.rb} +5 -5
  87. data/lib/falaai-api/models/{auditoria_risco_detection_item_v2.rb → risk_audit_detection_item_v2.rb} +5 -5
  88. data/lib/falaai-api/models/{auditoria_risco_detections_v2.rb → risk_audit_detections_v2.rb} +8 -8
  89. data/lib/falaai-api/models/{auditoria_risco_indexer_v2.rb → risk_audit_indexer_v2.rb} +5 -5
  90. data/lib/falaai-api/models/{auditoria_risco_meta_v2.rb → risk_audit_meta_v2.rb} +7 -7
  91. data/lib/falaai-api/models/{auditoria_risco_participant_v2.rb → risk_audit_participant_v2.rb} +5 -5
  92. data/lib/falaai-api/models/{auditoria_risco_participants_v2.rb → risk_audit_participants_v2.rb} +6 -6
  93. data/lib/falaai-api/models/{auditoria_risco_request.rb → risk_audit_request.rb} +8 -8
  94. data/lib/falaai-api/models/{auditoria_risco_scores_v2.rb → risk_audit_scores_v2.rb} +6 -6
  95. data/lib/falaai-api/models/{auditoria_risco_scoring_explanation_v2.rb → risk_audit_scoring_explanation_v2.rb} +5 -5
  96. data/lib/falaai-api/models/{auditoria_risco_summary_v2.rb → risk_audit_summary_v2.rb} +5 -5
  97. data/lib/falaai-api/models/{auditoria_risco_timeline_v2.rb → risk_audit_timeline_v2.rb} +5 -5
  98. data/lib/falaai-api/models/{auditoria_risco_usage_v2.rb → risk_audit_usage_v2.rb} +5 -5
  99. data/lib/falaai-api/models/{auditoria_risco_v2.rb → risk_audit_v2.rb} +35 -35
  100. data/lib/falaai-api/models/{auditoria_risco_v2_response.rb → risk_audit_v2_response.rb} +7 -7
  101. data/lib/falaai-api/models/{auditoria_risco_verdict_v2.rb → risk_audit_verdict_v2.rb} +6 -6
  102. data/lib/falaai-api/models/transcription_response.rb +2 -2
  103. data/lib/falaai-api/models/transcription_usage.rb +2 -2
  104. data/lib/falaai-api/models/update_email_alert_request.rb +2 -2
  105. data/lib/falaai-api/models/update_webhook_request.rb +2 -2
  106. data/lib/falaai-api/models/usage_by_key_item.rb +2 -2
  107. data/lib/falaai-api/models/usage_log_item.rb +2 -2
  108. data/lib/falaai-api/models/usage_log_response.rb +2 -2
  109. data/lib/falaai-api/models/validation_error.rb +2 -2
  110. data/lib/falaai-api/models/version_response.rb +2 -2
  111. data/lib/falaai-api/models/webhook_event.rb +2 -2
  112. data/lib/falaai-api/models/webhook_item.rb +2 -2
  113. data/lib/falaai-api/models/webhook_list_response.rb +2 -2
  114. data/lib/falaai-api/version.rb +3 -3
  115. data/lib/falaai-api.rb +23 -22
  116. metadata +45 -42
  117. data/docs/AuditoriaRiscoDetectionsV2.md +0 -26
  118. data/docs/AuditoriaRiscoV2.md +0 -46
  119. data/docs/AuditoriaRiscoV2Response.md +0 -18
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data/README.md CHANGED
@@ -1,339 +1,239 @@
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- # FalaAI API Ruby SDK - Speech-to-Text, Call Analytics & Compliance Audit
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-
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- [![version](https://img.shields.io/gem/v/falaai-api)](https://rubygems.org/gems/falaai-api)
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- [![license](https://img.shields.io/badge/license-MIT-green)](https://github.com/ActionTecBr/falaai-api-ruby/blob/main/LICENSE)
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- [![build](https://github.com/ActionTecBr/falaai-api-ruby/actions/workflows/ci.yml/badge.svg)](https://github.com/ActionTecBr/falaai-api-ruby/actions/workflows/ci.yml)
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-
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- Official Ruby SDK for the **FalaAI API** - call transcription, conversation intelligence and compliance auditing (**COPC CX**, **ISO 18295-1**).
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-
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- ## What is FalaAI API?
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-
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- FalaAI API turns conversations into auditable business intelligence, in three steps:
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-
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- 1. **Transcribe** - audio (calls, voice notes, meetings) to text, with speaker separation.
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- 2. **Diagnose** - summary, reason, recommended action, topic and sentiment per conversation.
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- 3. **Audit compliance** - risk score and violations against **COPC CX** and **ISO 18295-1**.
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-
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- It works with **phone calls and call recordings** (PABX IP, Asterisk, FreePBX, contact center),
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- **messaging** (WhatsApp, Telegram, web chat, SMS) and email - anything that can be turned into
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- text. Three core endpoints (plus health, usage, webhooks and email alerts), one API key, no setup.
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-
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- ## Who it's for
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-
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- | Role | What they get |
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- | --- | --- |
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- | **Contact Center / Quality** | Audit 100% of conversations instead of a sample |
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- | **Compliance / Legal** | Forensic, auditable evidence for audits and disputes |
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- | **CX / Operations** | Risk score, sentiment and reason for every conversation |
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- | **Developers** | One typed SDK, three core endpoints, one API key |
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- | **Data / BI** | Clean, typed JSON ready for your database or BI tool |
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-
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- ## Install
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-
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- ```bash
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- gem install falaai-api
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- ```
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-
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- ## Quick start
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-
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- ```ruby
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- require "falaai-api"
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-
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- config = FalaAI::Configuration.new
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- config.scheme = "https"
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- config.host = "api01-falaai.action.tec.br"
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- config.access_token = "fai_xxxxxx"
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-
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- client = FalaAI::ApiClient.new(config)
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- speech = FalaAI::SpeechApi.new(client)
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-
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- response, status = speech.create_transcription_v1_audio_transcriptions_post_with_http_info(
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- File.open("call.mp3"),
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- model: "falaai-transcribe-1", language: "pt"
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- )
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-
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- puts response.text
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- ```
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-
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- ## Request and response examples
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-
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- Real requests and responses, captured against the live API.
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-
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- ### Health
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-
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- **Request**
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-
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- ```bash
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- curl https://api01-falaai.action.tec.br/v1/health \
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- -H "Authorization: Bearer fai_xxxxxx"
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- ```
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-
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- **Response**
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-
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- ```json
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- {
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- "status": "ok",
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- "version": "api_v1.21.47",
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- "uptime_seconds": 92855,
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- "database": true,
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- "phase": "production",
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- "launch_date": "2026-08-01"
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- }
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- ```
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-
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- ### Transcribe
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-
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- **Response** (the request is in [Quick start](#quick-start))
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-
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- ```json
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- {
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- "id": "tr-a38a97d0-452e-4519-b6bb-3c63694bf7ae",
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- "object": "transcription",
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- "model": "falaai-transcribe-1",
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- "filename": "analise_25s.mp3",
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- "processed_at": "2026-09-23T17:42:54.242449+00:00",
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- "usage": {
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- "audio_seconds": 25.0,
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- "credits_consumed": 25,
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- "processing_ms": 951
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- },
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- "language": "por",
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- "duration_seconds": 25.0,
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- "text": "Novatechno tudo, bom dia. Bom dia, Mateus. Tudo bem? Bem e você? Tudo bem. Não tem nada no sistema. Eu queria ver se de ...",
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- "dialog": "Speaker 1: [00:00:01.639 - 00:00:02.560] Novatechno tudo, bom dia.\nSpeaker 2: [00:00:02.980 - 00:00:03.980] Bom dia, Mateus. Tudo bem?\nSpeaker 1: [00:00:04.700 - 00:00:05.179] Bem e você?\nSpeaker 2: [ ...",
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- "audio_events": [
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- {
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- "event": "[tosse]",
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- "start_s": 22.06,
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- "end_s": 22.44,
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- "duration_s": 0.38,
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- "formatted_timestamp": "00:00:22.059"
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- }
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- ],
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- "event_types": [
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- "[tosse]"
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- ],
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- "word_count": 129,
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- "input": {
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- "duration_s": 25.2,
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- "original_format": "mp3",
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- "codec": "mp3",
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- "sample_rate": 8000,
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- "channels": 1
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- },
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- "language_confidence": 1.0,
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- "client_reference_id": "readme-example"
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- }
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- ```
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-
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- ### Diagnose
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-
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- **Request**
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-
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- ```bash
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- curl https://api01-falaai.action.tec.br/v1/analyze/diagnostic \
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- -H "Authorization: Bearer fai_xxxxxx" \
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- -H "Content-Type: application/json" \
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- -d '{"dialog": "<transcription dialog>", "language": "pt-BR", "duration_seconds": 25.0}'
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- ```
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-
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- **Response**
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-
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- ```json
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- {
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- "id": "di-15c79d7c-7245-4af4-9a4e-ead237c1a6ed",
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- "response_language": "pt-BR",
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- "object": "analysis",
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- "analysis": {
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- "dialogue_summary": {
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- "explanation": "O cliente (Speaker 2) contatou a Novatechno (Speaker 1) para obter informações sobre um produto (código 4675005) que saiu de linha. O cliente já realizou uma pe ..."
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- },
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- "contact_reason": {
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- "explanation": "O cliente busca informação sobre qual produto substituiu o código 4675005, que saiu de linha."
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- },
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- "identified_action": {
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- "list_choice": "Sem Ação",
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- "justification": "O cliente buscou informações sobre um produto que saiu de linha, mas a conversa terminou sem uma ação definida ou resolução.",
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- "evidence_phrases": [
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- "Novatechno tudo, bom dia.",
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- "Bom dia, Mateus. Tudo bem?",
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- "Tudo bem. Não tem nada no sistema. Eu queria ver se de repente você tem alguma informação.",
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- "Quatro meia sete cinco zero zero cinco saiu de linha. Ééé, eu procurei no Google ver se o que entrou no lugar. Aí ele fala"
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- ]
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- },
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- "identified_label": {
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- "list_choice": "Pedido de Informação",
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- "justification": "O cliente busca informações sobre um produto que saiu de linha, perguntando o que o substituiu, indicando uma necessidade de dados.",
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- "evidence_phrases": [
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- "Não tem nada no sistema. Eu queria ver se de repente você tem alguma informação.",
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- "É, o produto, posso te falar o código?",
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- ... (truncated)
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- ```
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-
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- ### Audit compliance
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-
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- **Request**
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-
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- ```bash
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- curl https://api01-falaai.action.tec.br/v1/analyze/auditoriaRisco \
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- -H "Authorization: Bearer fai_xxxxxx" \
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- -H "Content-Type: application/json" \
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- -d '{"dialog": "<transcription dialog>", "language": "pt-BR", "duration_seconds": 25.0, "response_format": "v2"}'
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- ```
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-
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- **Response**
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-
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- ```json
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- {
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- "response": {
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- "meta": {
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- "id": "ar-3439fd5f-1932-4ebe-bfb5-944ec1046e60",
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- "usage": {
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- "characters": 378,
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- "credits_consumed": 90,
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- "processing_ms": 6534
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- },
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- "object": "auditoria_risco",
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- "call_duration_s": 25.0,
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- "analyzed_at": "2026-09-23T17:43:02.092299",
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- "client_reference_id": "readme-example"
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- },
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- "participants": {
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- "identified": [
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- {
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- "confidence": "high",
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- "source": "input",
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- "evidence": "fornecido pelo input",
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- "interlocutor": "Speaker 1",
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- "name": "Mateus",
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- "role": "agent"
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- },
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- {
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- "confidence": "high",
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- "source": "input",
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- "evidence": "fornecido pelo input",
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- "interlocutor": "Speaker 2",
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- "name": "Cliente",
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- "role": "client"
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- }
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- ],
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- "call_direction": "inbound",
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- "role_inference_reliable": true,
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- "identification_status": "input",
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- "unidentified_items_count": 0
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- },
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- "verdict": {
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- "label": "Limpa",
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- "level_code": "LIMPA",
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- "color": "#4fff4d",
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- "icon": "mdi:check-circle",
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- "risk_matrix": {
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- "severity": "NOTE",
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- "likelihood_avg": 0.0,
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- "impact_avg": 0.0,
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- "likelihood_level": "LOW",
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- "impact_level": "LOW"
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- },
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- "applied_actions": [
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- {
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- "action_type": "nenhuma_acao",
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- "label": "Nenhuma Acao",
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- "description": "Nenhuma acao necessaria. A chamada nao apresentou deteccoes que exijam intervencao. Continuar monitoramento de rotina.",
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- "priority": "BAIXO",
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- "color": "#6B7280",
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- "icon": "mdi:check-circle-outline",
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- "condition": "sempre",
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- "reason": "condição=sempre"
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- }
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- ],
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- ... (truncated)
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- ```
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-
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- ### The forensic HTML report
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-
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- The audit response carries **`response.html_report`** - the complete **forensic report as HTML**, encoded as a **base64 gzip** string (~19 KB). Decode it and open in a browser (or convert to PDF) to get the auditable evidence: timeline, audio events (MAC/MVAD/MOD), violations against **COPC CX** and **ISO 18295-1**, and the executive verdict.
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-
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- ```python
257
- import base64, gzip, json, httpx
258
-
259
- res = httpx.post(
260
- "https://api01-falaai.action.tec.br/v1/analyze/auditoriaRisco",
261
- headers={"Authorization": "Bearer fai_xxxxxx"},
262
- json={"dialog": dialog, "language": "pt-BR", "duration_seconds": 25.0, "response_format": "v2"},
263
- timeout=900,
264
- ).json()
265
-
266
- html = gzip.decompress(base64.b64decode(res["response"]["html_report"])).decode("utf-8")
267
- open("report.html", "w", encoding="utf-8").write(html)
268
- ```
269
-
270
- ## Use cases
271
-
272
- - Call and voice-note **transcription** with speaker separation
273
- - **Contact center quality assurance (QA)** automation
274
- - **Compliance auditing** against **COPC CX** and **ISO 18295-1**
275
- - **Risk detection** - churn risk, legal threats, escalation
276
- - **WhatsApp, Telegram and chat** conversation analysis
277
- - **CRM and help desk** enrichment
278
- - **Call analytics** and **speech-to-text** at scale - every call transcribed and scored
279
- - **Conversation intelligence** - summary, reason, action, topic and **sentiment analysis** per conversation
280
- - **Speaker diarization** (speaker separation) on stereo or mono audio
281
- - **Quality monitoring** and **agent performance** - audit 100% instead of a sample
282
- - Built from a single **OpenAPI** contract, so all SDKs stay in sync
283
- - **LGPD**-aware handling of customer conversations
284
-
285
- ## Where it fits
286
-
287
- Plugs into **omnichannel service platforms**, **help desks**, **chatbots** and **unified messaging** - anywhere a conversation becomes text.
288
-
289
- Common Ruby stacks in contact center, CRM and help desk - if you build on any of these, the SDK drops in:
290
-
291
- Chatwoot - Zendesk Support - Discourse - Fat Free CRM
292
-
293
- > Product names are trademarks of their respective owners, listed as common stacks in this ecosystem. No partnership is implied.
294
-
295
- ## Endpoints
296
-
297
- | Method | Path | Description |
298
- | --- | --- | --- |
299
- | `POST` | `/v1/audio/transcriptions` | Audio to text, with speaker separation |
300
- | `POST` | `/v1/analyze/diagnostic` | Conversation analysis - summary, reason, action, topic, sentiment |
301
- | `POST` | `/v1/analyze/auditoriaRisco` | Compliance audit - risk score and violations |
302
- | `GET` | `/v1/health` | Service health check (public) |
303
-
304
- All endpoints require `Authorization: Bearer fai_xxxxxx`.
305
- Full reference: <https://api01-falaai.action.tec.br/docs>
306
- Other operations: usage logs, webhooks and email alerts - see the full reference.
307
-
308
- ## Links
309
-
310
- - **Product:** <https://falaai.action.tec.br/api>
311
- - **API reference:** <https://api01-falaai.action.tec.br/docs>
312
- - **Get an API key:** <https://falaai.action.tec.br/api/auth>
313
- - **Package (RubyGems):** <https://rubygems.org/gems/falaai-api>
314
- - **Source:** <https://github.com/ActionTecBr/falaai-api-ruby>
315
-
316
- ## Other official SDKs
317
-
318
- | Language | Install | Package |
319
- | --- | --- | --- |
320
- | **Python** | `pip install falaai-api` | [PyPI](https://pypi.org/project/falaai-api/) |
321
- | **Node.js / TypeScript** | `npm install falaai-api` | [npm](https://www.npmjs.com/package/falaai-api) |
322
- | **PHP** | `composer require actiontecbr/falaai-api` | [Packagist](https://packagist.org/packages/actiontecbr/falaai-api) |
323
- | **Go** | `go get github.com/actiontecbr/falaai-api` | [pkg.go.dev](https://pkg.go.dev/github.com/actiontecbr/falaai-api) |
324
- | **Ruby** | `gem install falaai-api` | [RubyGems](https://rubygems.org/gems/falaai-api) |
325
- | **Java** | `io.github.actiontecbr:falaai-api` | [Maven Central](https://central.sonatype.com/artifact/io.github.actiontecbr/falaai-api) |
326
- | **.NET / C#** | `dotnet add package FalaAI.Api` | [NuGet](https://www.nuget.org/packages/FalaAI.Api) |
327
-
328
- ## Requirements, support and more
329
-
330
- - **Requirements:** an API key (`fai_...`) and a runtime able to upload audio files.
331
- - **Documentation:** <https://api01-falaai.action.tec.br/docs>
332
- - **Support:** open an issue in this repository.
333
- - **Security:** responsible disclosure policy in [SECURITY.md](SECURITY.md).
334
- - **Contributing:** see [CONTRIBUTING.md](CONTRIBUTING.md) · [Code of Conduct](CODE_OF_CONDUCT.md).
335
- - **Changelog:** see [CHANGELOG.md](CHANGELOG.md).
336
-
337
- ## License
338
-
339
- MIT (c) 2026 Action Tec Br - see [LICENSE](LICENSE).
1
+ # falaai-api — Ruby SDK for Conversation Intelligence, Speech Analytics & Compliance
2
+
3
+ [![Gem version](https://img.shields.io/gem/v/falaai-api)](https://rubygems.org/gems/falaai-api)
4
+ [![License: MIT](https://img.shields.io/badge/license-MIT-green)](LICENSE)
5
+ [![CI](https://github.com/ActionTecBr/falaai-api-ruby/actions/workflows/ci.yml/badge.svg)](https://github.com/ActionTecBr/falaai-api-ruby/actions/workflows/ci.yml)
6
+ [![Docs](https://img.shields.io/badge/docs-GitHub%20Pages-blue)](https://actiontecbr.github.io/falaai-api-ruby/)
7
+
8
+ Official **Ruby SDK** for the **FalaAI API** — transcribe audio, analyze conversations and audit compliance (COPC CX, ISO 18295-1). **Use each API independently or combine them into your own pipeline.**
9
+
10
+ > Analyze calls, contact-center recordings, voice notes, chat and email. Get speaker-separated transcripts, summaries, reasons, actions, sentiment and a **compliance risk score**.
11
+
12
+ ## Use any FalaAI API independently
13
+
14
+ FalaAI is a set of **independent REST APIs**. You **do not** need FalaAI Transcription to use FalaAI analysis or compliance auditing. If your application already has a transcript, send that text straight to the analysis APIs.
15
+
16
+ | If you have... | Use |
17
+ |---|---|
18
+ | Audio but no transcript | `FalaAI::SpeechApi` — Transcription |
19
+ | An existing transcript | `FalaAI::AnalysisApi` — Diagnostic |
20
+ | A transcript needing compliance analysis | `FalaAI::AnalysisApi` — Risk Audit |
21
+ | An existing transcript needing both | Diagnostic + Risk Audit |
22
+ | Your own STT provider (Whisper, Deepgram...) | Skip FalaAI Transcription |
23
+
24
+ ```text
25
+ Your STT -> FalaAI Diagnostic -> FalaAI Risk Audit
26
+ Telegram voice -> your STT -> FalaAI Risk Audit
27
+ 3CX / Asterisk / Genesys transcript -> FalaAI Diagnostic -> FalaAI Risk Audit
28
+ CRM conversation -> FalaAI Risk Audit
29
+ ```
30
+
31
+ ## Use the APIs the way you want
32
+
33
+ Every FalaAI API is **independent and optional** — chain any subset, in any combination.
34
+
35
+ ```mermaid
36
+ flowchart LR
37
+ A["Audio"] -.->|optional| T["Transcribe"]
38
+ T --> X["Text / dialog"]
39
+ S["Your own STT / CRM / chat / existing transcript"] --> X
40
+ X -.->|optional| D["Diagnostic"]
41
+ X -.->|optional| R["Risk Audit"]
42
+ D --> O["Structured intelligence + auditable report"]
43
+ R --> O
44
+ ```
45
+
46
+ > Skip **Transcribe** if you already have text. Call only **Diagnostic**, only **Risk Audit**, or both.
47
+
48
+ ## Install
49
+
50
+ ```bash
51
+ gem install falaai-api
52
+ ```
53
+
54
+ Requires **Ruby 2.7+**.
55
+
56
+ ## Quickstart
57
+
58
+ ### 1. Get an API key
59
+ Create a free account and copy your `fai_` key: <https://falaai.action.tec.br/api/auth> (or the [Dashboard](https://falaai.action.tec.br/api/dashboard)).
60
+
61
+ ### 2. Set environment variables
62
+
63
+ ```bash
64
+ FALAAI_BASE_URL=https://api01-falaai.action.tec.br
65
+ FALAAI_API_KEY=fai_xxxxxxxx
66
+ ```
67
+
68
+ ### 3. Transcribe a call (audio -> text)
69
+
70
+ ```ruby
71
+ require 'falaai-api'
72
+
73
+ config = FalaAI::Configuration.new
74
+ config.host = ENV.fetch('FALAAI_BASE_URL', 'https://api01-falaai.action.tec.br')
75
+ config.access_token = ENV['FALAAI_API_KEY']
76
+ client = FalaAI::ApiClient.new(config)
77
+
78
+ transcription, _status = FalaAI::SpeechApi.new(client).create_transcription_v1_audio_transcriptions_post_with_http_info(
79
+ File.open('call.mp3'),
80
+ { model: 'falaai-transcribe-1', language: 'pt', client_reference_id: 'call_202609271408' }
81
+ )
82
+
83
+ puts JSON.pretty_generate(transcription)
84
+ ```
85
+
86
+ Expected response (abridged):
87
+
88
+ ```json
89
+ {
90
+ "id": "tr-...",
91
+ "object": "transcription",
92
+ "model": "falaai-transcribe-1",
93
+ "language": "por",
94
+ "duration_seconds": 25.0,
95
+ "text": "...",
96
+ "dialog": "Speaker 1: [...] ...",
97
+ "usage": { "audio_seconds": 25.0, "credits_consumed": 25, "processing_ms": 951 }
98
+ }
99
+ ```
100
+
101
+ > Only need analysis? **Skip step 3** and call `FalaAI::AnalysisApi` with your own transcript (use the `text` field for a plain transcript).
102
+
103
+ ### 4. Analyze or audit an existing transcript (no transcription needed)
104
+
105
+ ```ruby
106
+ require 'falaai-api'
107
+
108
+ config = FalaAI::Configuration.new
109
+ config.host = ENV['FALAAI_BASE_URL']
110
+ config.access_token = ENV['FALAAI_API_KEY']
111
+ client = FalaAI::ApiClient.new(config)
112
+ analysis = FalaAI::AnalysisApi.new(client)
113
+
114
+ transcript = 'Good morning, how can I help? I need to cancel my subscription.'
115
+
116
+ # 5 analyses in one call: summary, reason, action, topic, sentiment
117
+ diagnostic, _status = analysis.create_diagnostic_v1_analyze_diagnostic_post_with_http_info(
118
+ FalaAI::DiagnosticRequest.new(text: transcript, language: 'pt-BR', duration_seconds: 81.46)
119
+ )
120
+
121
+ # Compliance risk score + violations + auditable report
122
+ audit, _status = analysis.create_risk_audit_v1_analyze_risk_audit_post_with_http_info(
123
+ FalaAI::RiskAuditRequest.new(text: transcript, language: 'pt-BR', response_language: 'pt-BR', duration_seconds: 81.46)
124
+ )
125
+ ```
126
+
127
+ ## What is FalaAI API?
128
+
129
+ FalaAI API is an **AI conversation-intelligence API** for analyzing customer-service, contact-center, sales, messaging and other business conversations. It combines speech-to-text (with speaker diarization and audio-event detection), conversation analysis (summary, contact reason, action taken, topic classification, sentiment) and a **compliance/risk audit** against **COPC CX** and **ISO 18295-1**. Conversation content is processed and discarded (zero-storage).
130
+
131
+ ## What can you do with FalaAI?
132
+
133
+ - **Transcribe** audio to text with speaker separation and audio events.
134
+ - **Diagnose** a conversation: summary, reason, action taken, topic and sentiment.
135
+ - **Audit** conversations: compliance risk score, detections/violations and an auditable HTML report.
136
+ - **Track usage**, **manage webhooks** and **email alerts**, and **health/version** checks.
137
+
138
+ ## Use cases
139
+
140
+ - **Contact center / Quality** — audit 100% of conversations instead of a sample.
141
+ - **Compliance / Legal** — auditable evidence for audits and disputes.
142
+ - **CX / Operations** — risk score, sentiment and reason per conversation.
143
+ - **BI / Data** — typed JSON ready for your database or analytics stack.
144
+
145
+ ## SDK surface (Ruby)
146
+
147
+ | Class | Namespace | Purpose |
148
+ |---|---|---|
149
+ | `Configuration` | `FalaAI` | `host`, `access_token` |
150
+ | `ApiClient` | `FalaAI` | `FalaAI::ApiClient.new(config)` |
151
+ | `HealthApi` | `FalaAI` | `health_check` |
152
+ | `SpeechApi` | `FalaAI` | `create_transcription_v1_audio_transcriptions_post_with_http_info(...)` |
153
+ | `AnalysisApi` | `FalaAI` | `create_diagnostic_v1_analyze_diagnostic_post_with_http_info(...)`, `create_risk_audit_v1_analyze_risk_audit_post_with_http_info(...)` |
154
+ | `UsageApi` / `WebhooksApi` / `EmailAlertsApi` / `VersionApi` | `FalaAI` | management |
155
+ | Models | `FalaAI` | `DiagnosticRequest`, `RiskAuditRequest`, `Participant`, `DiagnosticAudioEvent` |
156
+ | `ApiError` | `FalaAI` | HTTP errors |
157
+
158
+ > Model IDs: `falaai-transcribe-1`, `falaai-diagnostic-1`, `falaai-risk-audit-1`.
159
+
160
+ ## Examples
161
+
162
+ Runnable examples in [`examples/`](./examples): `health.rb`, `transcribe.rb`, `diagnose.rb`, `audit.rb`.
163
+
164
+ ## Authentication
165
+
166
+ Every request requires `Authorization: Bearer fai_<your_key>` — except the public endpoints (`GET/HEAD /v1/health`, `GET /api/version`). Set the key with `Configuration#access_token=` (or `FALAAI_API_KEY`).
167
+
168
+ ## Error handling
169
+
170
+ Non-2xx responses raise `FalaAI::ApiError`.
171
+
172
+ ```ruby
173
+ require 'falaai-api'
174
+
175
+ begin
176
+ health = FalaAI::HealthApi.new(client).health_check
177
+ puts health.status
178
+ rescue FalaAI::ApiError => e
179
+ warn "FalaAI API error: #{e.message}"
180
+ end
181
+ ```
182
+
183
+ ## Where to integrate (this SDK)
184
+
185
+ FalaAI is language-independent; this package targets **Ruby** backends.
186
+
187
+ | Platform / environment (this SDK's language: **Ruby**) | Integration |
188
+ |---|---|
189
+ | **Ruby on Rails** apps | `falaai-api` (Ruby) |
190
+ | Ruby workers / Sidekiq jobs | `falaai-api` (Ruby) |
191
+ | Ruby data pipelines | `falaai-api` (Ruby) |
192
+ | Other stacks (3CX, Salesforce, Genesys...) | REST / cURL — [API reference](https://api01-falaai.action.tec.br/docs) (or the SDK for that backend's language) |
193
+
194
+ > These are **integration examples**, not certified native integrations. Any platform can integrate through **REST / cURL** — see the [API reference](https://api01-falaai.action.tec.br/docs). Authenticated calls use `Authorization: Bearer fai_<key>`.
195
+
196
+ ## Production usage
197
+
198
+ - Store API keys in environment variables or a secret manager — never hard-code.
199
+ - Reuse the `ApiClient` across requests.
200
+ - Handle `FalaAI::ApiError` explicitly.
201
+
202
+ ## Compatibility
203
+
204
+ | Requirement | Version |
205
+ |---|---|
206
+ | Ruby | 2.7+ |
207
+ | API | v1.21.49 |
208
+
209
+ ## Documentation
210
+
211
+ - **SDK docs (this language):** <https://actiontecbr.github.io/falaai-api-ruby/>
212
+ - **API reference (Swagger UI):** <https://api01-falaai.action.tec.br/docs>
213
+ - **OpenAPI contract:** <https://api01-falaai.action.tec.br/openapi.json>
214
+ - **Sandbox:** <https://falaai.action.tec.br/api#playground>
215
+ - **Quickstart:** <https://falaai.action.tec.br/api/quickstart>
216
+ - **Product page:** <https://falaai.action.tec.br/api>
217
+
218
+ ## Versioning
219
+
220
+ Semantic versioning; the SDK version tracks the API version (`1.21.49`). See [CHANGELOG.md](CHANGELOG.md) and [Releases](https://github.com/ActionTecBr/falaai-api-ruby/releases).
221
+
222
+ ## Security
223
+
224
+ See [SECURITY.md](SECURITY.md). Never commit real keys — use environment variables.
225
+
226
+ ## Contributing
227
+
228
+ See [CONTRIBUTING.md](CONTRIBUTING.md).
229
+
230
+ ## License
231
+
232
+ [MIT](LICENSE).
233
+
234
+ ## Links
235
+
236
+ - Website: <https://falaai.action.tec.br>
237
+ - API base URL: <https://api01-falaai.action.tec.br>
238
+ - GitHub organization: <https://github.com/ActionTecBr>
239
+ - Other SDKs: Python, Node.js, PHP, Go, Java, .NET.