embulk-input-zendesk 0.2.14 → 0.3.0

data/gradle/wrapper/gradle-wrapper.properties

@@ -0,0 +1,5 @@
+distributionBase=GRADLE_USER_HOME
+distributionPath=wrapper/dists
+zipStoreBase=GRADLE_USER_HOME
+zipStorePath=wrapper/dists
+distributionUrl=https\://services.gradle.org/distributions/gradle-4.1-bin.zip

data/gradlew

@@ -0,0 +1,172 @@
+#!/usr/bin/env sh
+
+##############################################################################
+##
+##  Gradle start up script for UN*X
+##
+##############################################################################
+
+# Attempt to set APP_HOME
+# Resolve links: $0 may be a link
+PRG="$0"
+# Need this for relative symlinks.
+while [ -h "$PRG" ] ; do
+    ls=`ls -ld "$PRG"`
+    link=`expr "$ls" : '.*-> \(.*\)$'`
+    if expr "$link" : '/.*' > /dev/null; then
+        PRG="$link"
+    else
+        PRG=`dirname "$PRG"`"/$link"
+    fi
+done
+SAVED="`pwd`"
+cd "`dirname \"$PRG\"`/" >/dev/null
+APP_HOME="`pwd -P`"
+cd "$SAVED" >/dev/null
+
+APP_NAME="Gradle"
+APP_BASE_NAME=`basename "$0"`
+
+# Add default JVM options here. You can also use JAVA_OPTS and GRADLE_OPTS to pass JVM options to this script.
+DEFAULT_JVM_OPTS=""
+
+# Use the maximum available, or set MAX_FD != -1 to use that value.
+MAX_FD="maximum"
+
+warn () {
+    echo "$*"
+}
+
+die () {
+    echo
+    echo "$*"
+    echo
+    exit 1
+}
+
+# OS specific support (must be 'true' or 'false').
+cygwin=false
+msys=false
+darwin=false
+nonstop=false
+case "`uname`" in
+  CYGWIN* )
+    cygwin=true
+    ;;
+  Darwin* )
+    darwin=true
+    ;;
+  MINGW* )
+    msys=true
+    ;;
+  NONSTOP* )
+    nonstop=true
+    ;;
+esac
+
+CLASSPATH=$APP_HOME/gradle/wrapper/gradle-wrapper.jar
+
+# Determine the Java command to use to start the JVM.
+if [ -n "$JAVA_HOME" ] ; then
+    if [ -x "$JAVA_HOME/jre/sh/java" ] ; then
+        # IBM's JDK on AIX uses strange locations for the executables
+        JAVACMD="$JAVA_HOME/jre/sh/java"
+    else
+        JAVACMD="$JAVA_HOME/bin/java"
+    fi
+    if [ ! -x "$JAVACMD" ] ; then
+        die "ERROR: JAVA_HOME is set to an invalid directory: $JAVA_HOME
+
+Please set the JAVA_HOME variable in your environment to match the
+location of your Java installation."
+    fi
+else
+    JAVACMD="java"
+    which java >/dev/null 2>&1 || die "ERROR: JAVA_HOME is not set and no 'java' command could be found in your PATH.
+
+Please set the JAVA_HOME variable in your environment to match the
+location of your Java installation."
+fi
+
+# Increase the maximum file descriptors if we can.
+if [ "$cygwin" = "false" -a "$darwin" = "false" -a "$nonstop" = "false" ] ; then
+    MAX_FD_LIMIT=`ulimit -H -n`
+    if [ $? -eq 0 ] ; then
+        if [ "$MAX_FD" = "maximum" -o "$MAX_FD" = "max" ] ; then
+            MAX_FD="$MAX_FD_LIMIT"
+        fi
+        ulimit -n $MAX_FD
+        if [ $? -ne 0 ] ; then
+            warn "Could not set maximum file descriptor limit: $MAX_FD"
+        fi
+    else
+        warn "Could not query maximum file descriptor limit: $MAX_FD_LIMIT"
+    fi
+fi
+
+# For Darwin, add options to specify how the application appears in the dock
+if $darwin; then
+    GRADLE_OPTS="$GRADLE_OPTS \"-Xdock:name=$APP_NAME\" \"-Xdock:icon=$APP_HOME/media/gradle.icns\""
+fi
+
+# For Cygwin, switch paths to Windows format before running java
+if $cygwin ; then
+    APP_HOME=`cygpath --path --mixed "$APP_HOME"`
+    CLASSPATH=`cygpath --path --mixed "$CLASSPATH"`
+    JAVACMD=`cygpath --unix "$JAVACMD"`
+
+    # We build the pattern for arguments to be converted via cygpath
+    ROOTDIRSRAW=`find -L / -maxdepth 1 -mindepth 1 -type d 2>/dev/null`
+    SEP=""
+    for dir in $ROOTDIRSRAW ; do
+        ROOTDIRS="$ROOTDIRS$SEP$dir"
+        SEP="|"
+    done
+    OURCYGPATTERN="(^($ROOTDIRS))"
+    # Add a user-defined pattern to the cygpath arguments
+    if [ "$GRADLE_CYGPATTERN" != "" ] ; then
+        OURCYGPATTERN="$OURCYGPATTERN|($GRADLE_CYGPATTERN)"
+    fi
+    # Now convert the arguments - kludge to limit ourselves to /bin/sh
+    i=0
+    for arg in "$@" ; do
+        CHECK=`echo "$arg"|egrep -c "$OURCYGPATTERN" -`
+        CHECK2=`echo "$arg"|egrep -c "^-"`                                 ### Determine if an option
+
+        if [ $CHECK -ne 0 ] && [ $CHECK2 -eq 0 ] ; then                    ### Added a condition
+            eval `echo args$i`=`cygpath --path --ignore --mixed "$arg"`
+        else
+            eval `echo args$i`="\"$arg\""
+        fi
+        i=$((i+1))
+    done
+    case $i in
+        (0) set -- ;;
+        (1) set -- "$args0" ;;
+        (2) set -- "$args0" "$args1" ;;
+        (3) set -- "$args0" "$args1" "$args2" ;;
+        (4) set -- "$args0" "$args1" "$args2" "$args3" ;;
+        (5) set -- "$args0" "$args1" "$args2" "$args3" "$args4" ;;
+        (6) set -- "$args0" "$args1" "$args2" "$args3" "$args4" "$args5" ;;
+        (7) set -- "$args0" "$args1" "$args2" "$args3" "$args4" "$args5" "$args6" ;;
+        (8) set -- "$args0" "$args1" "$args2" "$args3" "$args4" "$args5" "$args6" "$args7" ;;
+        (9) set -- "$args0" "$args1" "$args2" "$args3" "$args4" "$args5" "$args6" "$args7" "$args8" ;;
+    esac
+fi
+
+# Escape application args
+save () {
+    for i do printf %s\\n "$i" | sed "s/'/'\\\\''/g;1s/^/'/;\$s/\$/' \\\\/" ; done
+    echo " "
+}
+APP_ARGS=$(save "$@")
+
+# Collect all arguments for the java command, following the shell quoting and substitution rules
+eval set -- $DEFAULT_JVM_OPTS $JAVA_OPTS $GRADLE_OPTS "\"-Dorg.gradle.appname=$APP_BASE_NAME\"" -classpath "\"$CLASSPATH\"" org.gradle.wrapper.GradleWrapperMain "$APP_ARGS"
+
+# by default we should be in the correct project dir, but when run from Finder on Mac, the cwd is wrong
+if [ "$(uname)" = "Darwin" ] && [ "$HOME" = "$PWD" ]; then
+  cd "$(dirname "$0")"
+fi
+
+exec "$JAVACMD" "$@"

data/gradlew.bat

@@ -0,0 +1,84 @@
+@if "%DEBUG%" == "" @echo off
+@rem ##########################################################################
+@rem
+@rem  Gradle startup script for Windows
+@rem
+@rem ##########################################################################
+
+@rem Set local scope for the variables with windows NT shell
+if "%OS%"=="Windows_NT" setlocal
+
+set DIRNAME=%~dp0
+if "%DIRNAME%" == "" set DIRNAME=.
+set APP_BASE_NAME=%~n0
+set APP_HOME=%DIRNAME%
+
+@rem Add default JVM options here. You can also use JAVA_OPTS and GRADLE_OPTS to pass JVM options to this script.
+set DEFAULT_JVM_OPTS=
+
+@rem Find java.exe
+if defined JAVA_HOME goto findJavaFromJavaHome
+
+set JAVA_EXE=java.exe
+%JAVA_EXE% -version >NUL 2>&1
+if "%ERRORLEVEL%" == "0" goto init
+
+echo.
+echo ERROR: JAVA_HOME is not set and no 'java' command could be found in your PATH.
+echo.
+echo Please set the JAVA_HOME variable in your environment to match the
+echo location of your Java installation.
+
+goto fail
+
+:findJavaFromJavaHome
+set JAVA_HOME=%JAVA_HOME:"=%
+set JAVA_EXE=%JAVA_HOME%/bin/java.exe
+
+if exist "%JAVA_EXE%" goto init
+
+echo.
+echo ERROR: JAVA_HOME is set to an invalid directory: %JAVA_HOME%
+echo.
+echo Please set the JAVA_HOME variable in your environment to match the
+echo location of your Java installation.
+
+goto fail
+
+:init
+@rem Get command-line arguments, handling Windows variants
+
+if not "%OS%" == "Windows_NT" goto win9xME_args
+
+:win9xME_args
+@rem Slurp the command line arguments.
+set CMD_LINE_ARGS=
+set _SKIP=2
+
+:win9xME_args_slurp
+if "x%~1" == "x" goto execute
+
+set CMD_LINE_ARGS=%*
+
+:execute
+@rem Setup the command line
+
+set CLASSPATH=%APP_HOME%\gradle\wrapper\gradle-wrapper.jar
+
+@rem Execute Gradle
+"%JAVA_EXE%" %DEFAULT_JVM_OPTS% %JAVA_OPTS% %GRADLE_OPTS% "-Dorg.gradle.appname=%APP_BASE_NAME%" -classpath "%CLASSPATH%" org.gradle.wrapper.GradleWrapperMain %CMD_LINE_ARGS%
+
+:end
+@rem End local scope for the variables with windows NT shell
+if "%ERRORLEVEL%"=="0" goto mainEnd
+
+:fail
+rem Set variable GRADLE_EXIT_CONSOLE if you need the _script_ return code instead of
+rem the _cmd.exe /c_ return code!
+if  not "" == "%GRADLE_EXIT_CONSOLE%" exit 1
+exit /b 1
+
+:mainEnd
+if "%OS%"=="Windows_NT" endlocal
+
+:omega

data/lib/embulk/guess/zendesk.rb

@@ -0,0 +1,21 @@
+require 'json'
+
+module Embulk
+  module Guess
+    class ZendeskGuess < TextGuessPlugin
+      Plugin.register_guess("zendesk", self)
+
+      def guess_text(config, sample_text)
+        {:columns =>
+             SchemaGuess.from_hash_records(JSON.parse(sample_text)).map do |c|
+               {
+                   name: c.name,
+                   type: c.type,
+                   **(c.format ? {format: c.format} : {})
+               }
+             end
+        }
+      end
+    end
+  end
+end 

data/lib/embulk/input/zendesk.rb

@@ -1,9 +1,3 @@
-require "embulk/input/zendesk/client"
-require "embulk/input/zendesk/plugin"
-
-module Embulk
-  module Input
-    module Zendesk
-    end
-  end
-end
+Embulk::JavaPlugin.register_input(
+  "zendesk", "org.embulk.input.zendesk.ZendeskInputPlugin",
+  File.expand_path('../../../../classpath', __FILE__))

data/src/main/java/org/embulk/input/zendesk/ZendeskInputPlugin.java

@@ -0,0 +1,471 @@
+package org.embulk.input.zendesk;
+
+import com.fasterxml.jackson.databind.JsonNode;
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.fasterxml.jackson.databind.node.ArrayNode;
+import com.fasterxml.jackson.databind.node.ObjectNode;
+import com.google.common.annotations.VisibleForTesting;
+import com.google.common.base.Throwables;
+import com.google.common.collect.ImmutableList;
+
+import org.embulk.config.Config;
+import org.embulk.config.ConfigDefault;
+import org.embulk.config.ConfigDiff;
+import org.embulk.config.ConfigException;
+import org.embulk.config.ConfigSource;
+import org.embulk.config.Task;
+import org.embulk.config.TaskReport;
+import org.embulk.config.TaskSource;
+import org.embulk.exec.GuessExecutor;
+import org.embulk.input.zendesk.models.AuthenticationMethod;
+import org.embulk.input.zendesk.models.Target;
+import org.embulk.input.zendesk.services.ZendeskSupportAPIService;
+import org.embulk.input.zendesk.utils.ZendeskConstants;
+import org.embulk.input.zendesk.utils.ZendeskDateUtils;
+import org.embulk.input.zendesk.utils.ZendeskUtils;
+import org.embulk.input.zendesk.utils.ZendeskValidatorUtils;
+import org.embulk.spi.Buffer;
+import org.embulk.spi.DataException;
+import org.embulk.spi.Exec;
+import org.embulk.spi.InputPlugin;
+import org.embulk.spi.PageBuilder;
+import org.embulk.spi.PageOutput;
+import org.embulk.spi.Schema;
+import org.embulk.spi.SchemaConfig;
+import org.embulk.spi.type.Types;
+import org.slf4j.Logger;
+
+import javax.validation.constraints.Max;
+import javax.validation.constraints.Min;
+
+import java.nio.charset.StandardCharsets;
+import java.time.Instant;
+import java.time.OffsetDateTime;
+import java.time.ZoneOffset;
+import java.time.format.DateTimeFormatter;
+import java.util.Iterator;
+import java.util.List;
+import java.util.Optional;
+import java.util.Set;
+import java.util.concurrent.ConcurrentHashMap;
+import java.util.concurrent.LinkedBlockingQueue;
+import java.util.concurrent.ThreadPoolExecutor;
+import java.util.concurrent.TimeUnit;
+import java.util.regex.Pattern;
+import java.util.stream.Collectors;
+import java.util.stream.StreamSupport;
+
+public class ZendeskInputPlugin implements InputPlugin
+{
+    public interface PluginTask extends Task
+    {
+        @Config("login_url")
+        String getLoginUrl();
+
+        @Config("auth_method")
+        @ConfigDefault("\"basic\"")
+        AuthenticationMethod getAuthenticationMethod();
+
+        @Config("target")
+        Target getTarget();
+
+        @Config("username")
+        @ConfigDefault("null")
+        Optional<String> getUsername();
+
+        @Config("password")
+        @ConfigDefault("null")
+        Optional<String> getPassword();
+
+        @Config("token")
+        @ConfigDefault("null")
+        Optional<String> getToken();
+
+        @Config("access_token")
+        @ConfigDefault("null")
+        Optional<String> getAccessToken();
+
+        @Config("start_time")
+        @ConfigDefault("null")
+        Optional<String> getStartTime();
+
+        @Min(1)
+        @Max(30)
+        @Config("retry_limit")
+        @ConfigDefault("5")
+        int getRetryLimit();
+
+        @Min(1)
+        @Max(3600)
+        @Config("retry_initial_wait_sec")
+        @ConfigDefault("4")
+        int getRetryInitialWaitSec();
+
+        @Min(30)
+        @Max(3600)
+        @Config("max_retry_wait_sec")
+        @ConfigDefault("60")
+        int getMaxRetryWaitSec();
+
+        @Config("incremental")
+        @ConfigDefault("true")
+        boolean getIncremental();
+
+        @Config("includes")
+        @ConfigDefault("[]")
+        List<String> getIncludes();
+
+        @Config("dedup")
+        @ConfigDefault("true")
+        boolean getDedup();
+
+        @Config("app_marketplace_integration_name")
+        @ConfigDefault("null")
+        Optional<String> getAppMarketPlaceIntegrationName();
+
+        @Config("app_marketplace_org_id")
+        @ConfigDefault("null")
+        Optional<String> getAppMarketPlaceOrgId();
+
+        @Config("app_marketplace_app_id")
+        @ConfigDefault("null")
+        Optional<String> getAppMarketPlaceAppId();
+
+        @Config("columns")
+        SchemaConfig getColumns();
+    }
+
+    private static final Logger logger = Exec.getLogger(ZendeskInputPlugin.class);
+
+    private ZendeskSupportAPIService zendeskSupportAPIService;
+
+    @Override
+    public ConfigDiff transaction(final ConfigSource config, final Control control)
+    {
+        final PluginTask task = config.loadConfig(PluginTask.class);
+        ZendeskValidatorUtils.validateInputTask(task, getZendeskSupportAPIService(task));
+        final Schema schema = task.getColumns().toSchema();
+        int taskCount = 1;
+
+        // For non-incremental target, we will split records based on number of pages. 100 records per page
+        // In preview, run with taskCount = 1
+        if (!ZendeskUtils.isSupportAPIIncremental(task.getTarget()) && !Exec.isPreview()) {
+            final JsonNode result = getZendeskSupportAPIService(task).getData("", 0, false, 0);
+            if (result.has(ZendeskConstants.Field.COUNT) && result.get(ZendeskConstants.Field.COUNT).isInt()) {
+                taskCount = ZendeskUtils.numberToSplitWithHintingInTask(result.get(ZendeskConstants.Field.COUNT).asInt());
+            }
+        }
+        return resume(task.dump(), schema, taskCount, control);
+    }
+
+    @Override
+    public ConfigDiff resume(final TaskSource taskSource, final Schema schema, final int taskCount, final Control control)
+    {
+        final PluginTask task = taskSource.loadTask(PluginTask.class);
+        final List<TaskReport> taskReports = control.run(taskSource, schema, taskCount);
+        return this.buildConfigDiff(task, taskReports);
+    }
+
+    @Override
+    public void cleanup(final TaskSource taskSource, final Schema schema, final int taskCount, final List<TaskReport> successTaskReports)
+    {
+    }
+
+    @Override
+    public TaskReport run(final TaskSource taskSource, final Schema schema, final int taskIndex, final PageOutput output)
+    {
+        final PluginTask task = taskSource.loadTask(PluginTask.class);
+        try (final PageBuilder pageBuilder = getPageBuilder(schema, output)) {
+            final TaskReport taskReport = ingestServiceData(task, taskIndex, schema, pageBuilder);
+            pageBuilder.finish();
+            return taskReport;
+        }
+    }
+
+    @Override
+    public ConfigDiff guess(final ConfigSource config)
+    {
+        config.set("columns", new ObjectMapper().createArrayNode());
+        final PluginTask task = config.loadConfig(PluginTask.class);
+        ZendeskValidatorUtils.validateInputTask(task, getZendeskSupportAPIService(task));
+        return Exec.newConfigDiff().set("columns", buildColumns(task));
+    }
+
+    @VisibleForTesting
+    protected ZendeskSupportAPIService getZendeskSupportAPIService(final PluginTask task)
+    {
+        if (this.zendeskSupportAPIService == null) {
+            this.zendeskSupportAPIService = new ZendeskSupportAPIService(task);
+        }
+        this.zendeskSupportAPIService.setTask(task);
+        return this.zendeskSupportAPIService;
+    }
+
+    @VisibleForTesting
+    protected PageBuilder getPageBuilder(final Schema schema, final PageOutput output)
+    {
+        return new PageBuilder(Exec.getBufferAllocator(), schema, output);
+    }
+
+    private ConfigDiff buildConfigDiff(final PluginTask task, final List<TaskReport> taskReports)
+    {
+        final ConfigDiff configDiff = Exec.newConfigDiff();
+
+        if (!taskReports.isEmpty()) {
+            if (ZendeskUtils.isSupportAPIIncremental(task.getTarget())) {
+                final TaskReport taskReport = taskReports.get(0);
+                if (taskReport.has(ZendeskConstants.Field.START_TIME)) {
+                    final OffsetDateTime offsetDateTime = OffsetDateTime.ofInstant(Instant.ofEpochSecond(
+                            taskReport.get(JsonNode.class, ZendeskConstants.Field.START_TIME).asLong()),
+                            ZoneOffset.UTC);
+
+                    configDiff.set(ZendeskConstants.Field.START_TIME,
+                            offsetDateTime.format(DateTimeFormatter.ofPattern(ZendeskConstants.Misc.RUBY_TIMESTAMP_FORMAT_INPUT)));
+                }
+            }
+        }
+        return configDiff;
+    }
+
+    private TaskReport ingestServiceData(final PluginTask task, final int taskIndex,
+                                         final Schema schema, final PageBuilder pageBuilder)
+    {
+        final TaskReport taskReport = Exec.newTaskReport();
+
+        if (ZendeskUtils.isSupportAPIIncremental(task.getTarget())) {
+            importDataForIncremental(task, schema, pageBuilder, taskReport);
+        }
+        else {
+            importDataForNonIncremental(task, taskIndex, schema, pageBuilder);
+        }
+
+        return taskReport;
+    }
+
+    private void importDataForIncremental(final PluginTask task, final Schema schema,
+                                          final PageBuilder pageBuilder, final TaskReport taskReport)
+    {
+        long startTime = 0;
+
+        if (ZendeskUtils.isSupportAPIIncremental(task.getTarget()) && task.getStartTime().isPresent()) {
+                startTime = ZendeskDateUtils.isoToEpochSecond(task.getStartTime().get());
+        }
+
+        // For incremental target, we will run in one task but split in multiple threads inside for data deduplication.
+        // Run with incremental will contain duplicated data.
+        ThreadPoolExecutor pool = null;
+        try {
+            Set<String> knownIds = ConcurrentHashMap.newKeySet();
+            pool = new ThreadPoolExecutor(
+                    10, 100, 60, TimeUnit.SECONDS, new LinkedBlockingQueue<>()
+            );
+
+            while (true) {
+                int recordCount = 0;
+
+                // Page argument isn't used in incremental API so we just set it to 0
+                final JsonNode result = getZendeskSupportAPIService(task).getData("", 0, false, startTime);
+                final Iterator<JsonNode> iterator = getListRecords(result, task.getTarget().getJsonName());
+
+                int numberOfRecords = 0;
+                if (result.has(ZendeskConstants.Field.COUNT)) {
+                    numberOfRecords = result.get(ZendeskConstants.Field.COUNT).asInt();
+                }
+
+                while (iterator.hasNext()) {
+                    final JsonNode recordJsonNode = iterator.next();
+
+                    if (isUpdatedBySystem(recordJsonNode, startTime)) {
+                       continue;
+                    }
+
+                    if (task.getDedup()) {
+                        String recordID = recordJsonNode.get(ZendeskConstants.Field.ID).asText();
+                        if (knownIds.contains(recordID)) {
+                            continue;
+                        }
+                        knownIds.add(recordID);
+                    }
+
+                    pool.submit(() -> fetchData(recordJsonNode, task, schema, pageBuilder));
+                    recordCount++;
+                    if (Exec.isPreview()) {
+                        return;
+                    }
+                }
+                logger.info("Fetched '{}' records from start_time '{}'", recordCount, startTime);
+                if (result.has(ZendeskConstants.Field.END_TIME) && !result.get(ZendeskConstants.Field.END_TIME).isNull()
+                        && result.has(task.getTarget().getJsonName())) {
+                    // NOTE: start_time compared as "=>", not ">".
+                    // If we will use end_time for next start_time, we got the same record that is last fetched
+                    // end_time + 1 is workaround for that
+                    taskReport.set("start_time", result.get(ZendeskConstants.Field.END_TIME).asLong() + 1);
+                }
+                else {
+                    // Sometimes no record and no end_time fetched on the job, but we should generate start_time on config_diff.
+                    taskReport.set("start_time", Instant.now().getEpochSecond());
+                }
+
+                if (numberOfRecords < ZendeskConstants.Misc.MAXIMUM_RECORDS_INCREMENTAL) {
+                    break;
+                }
+                else {
+                    startTime = result.get(ZendeskConstants.Field.END_TIME).asLong();
+                }
+            }
+        }
+        finally {
+            if (pool != null) {
+                pool.shutdown();
+                try {
+                    pool.awaitTermination(Long.MAX_VALUE, TimeUnit.MILLISECONDS);
+                }
+                catch (final InterruptedException e) {
+                    logger.warn("Error when wait pool to finish");
+                    throw Throwables.propagate(e);
+                }
+            }
+        }
+    }
+
+    private void importDataForNonIncremental(final PluginTask task, final int taskIndex, final Schema schema,
+                                             final PageBuilder pageBuilder)
+    {
+        // Page start from 1 => page = taskIndex + 1
+        final JsonNode result = getZendeskSupportAPIService(task).getData("", taskIndex + 1, false, 0);
+        final Iterator<JsonNode> iterator = getListRecords(result, task.getTarget().getJsonName());
+
+        while (iterator.hasNext()) {
+            fetchData(iterator.next(), task, schema, pageBuilder);
+
+            if (Exec.isPreview()) {
+                break;
+            }
+        }
+    }
+
+    private Iterator<JsonNode> getListRecords(JsonNode result, String targetJsonName)
+    {
+        if (!result.has(targetJsonName) || !result.get(targetJsonName).isArray()) {
+            throw new DataException(String.format("Missing '%s' from Zendesk API response", targetJsonName));
+        }
+        return result.get(targetJsonName).elements();
+    }
+
+    private JsonNode buildColumns(final PluginTask task)
+    {
+        JsonNode jsonNode = getZendeskSupportAPIService(task).getData("", 0, true, 0);
+
+        String targetName = task.getTarget().getJsonName();
+
+        if (jsonNode.has(targetName) && jsonNode.get(targetName).isArray() && jsonNode.get(targetName).size() > 0) {
+            return addAllColumnsToSchema(jsonNode, task.getTarget(), task.getIncludes());
+        }
+        throw new ConfigException("Could not guess schema due to empty data set");
+    }
+
+    private final Pattern idPattern = Pattern.compile(ZendeskConstants.Regex.ID);
+    private JsonNode addAllColumnsToSchema(final JsonNode jsonNode, final Target target, final List<String> includes)
+    {
+        final JsonNode sample = new ObjectMapper().valueToTree(StreamSupport.stream(
+                jsonNode.get(target.getJsonName()).spliterator(), false).limit(10).collect(Collectors.toList()));
+        final Buffer bufferSample = Buffer.copyOf(sample.toString().getBytes(StandardCharsets.UTF_8));
+        final JsonNode columns = Exec.getInjector().getInstance(GuessExecutor.class)
+                .guessParserConfig(bufferSample, Exec.newConfigSource(), createGuessConfig())
+                .getObjectNode().get("columns");
+
+        final Iterator<JsonNode> ite = columns.elements();
+
+        while (ite.hasNext()) {
+            final ObjectNode entry = (ObjectNode) ite.next();
+            final String name = entry.get("name").asText();
+            final String type = entry.get("type").asText();
+
+            if (type.equals(Types.TIMESTAMP.getName())) {
+                entry.put("format", ZendeskConstants.Misc.RUBY_TIMESTAMP_FORMAT);
+            }
+
+            if (name.equals("id")) {
+                if (!type.equals(Types.LONG.getName())) {
+                    if (type.equals(Types.TIMESTAMP.getName())) {
+                        entry.remove("format");
+                    }
+                    entry.put("type", Types.LONG.getName());
+                }
+            }
+            else if (idPattern.matcher(name).find()) {
+                if (type.equals(Types.TIMESTAMP.getName())) {
+                    entry.remove("format");
+                }
+                entry.put("type", Types.STRING.getName());
+            }
+        }
+        addIncludedObjectsToSchema((ArrayNode) columns, includes);
+        return columns;
+    }
+
+    private void addIncludedObjectsToSchema(final ArrayNode arrayNode, final List<String> includes)
+    {
+        final ObjectMapper mapper = new ObjectMapper();
+
+        includes.stream()
+                .map((include) -> mapper.createObjectNode()
+                        .put("name", include)
+                        .put("type", Types.JSON.getName()))
+                .forEach(arrayNode::add);
+    }
+
+    private void fetchData(final JsonNode jsonNode, final PluginTask task, final Schema schema,
+                                     final PageBuilder pageBuilder)
+    {
+        // FIXME:  if include is not contained in schema, data should be ignore
+        task.getIncludes().forEach(include -> {
+            String relatedObjectName = include.trim();
+            final String url = task.getLoginUrl() + ZendeskConstants.Url.API
+                    + "/" + task.getTarget().toString()
+                    + "/" + jsonNode.get(ZendeskConstants.Field.ID).asText()
+                    + "/" + relatedObjectName + ".json";
+
+            try {
+                final JsonNode result = getZendeskSupportAPIService(task).getData(url, 0, false, 0);
+                if (result != null && result.has(relatedObjectName)) {
+                    ((ObjectNode) jsonNode).set(include, result.get(relatedObjectName));
+                }
+            }
+            catch (final ConfigException e) {
+                // Sometimes we get 404 when having invalid endpoint, so ignore when we get 404 InvalidEndpoint
+                if (!e.getMessage().contains(ZendeskConstants.Misc.INVALID_END_POINT_RESPONSE)) {
+                    throw e;
+                }
+            }
+        });
+        ZendeskUtils.addRecord(jsonNode, schema, pageBuilder);
+    }
+
+    private ConfigSource createGuessConfig()
+    {
+        return Exec.newConfigSource()
+                .set("guess_plugins", ImmutableList.of("zendesk"))
+                .set("guess_sample_buffer_bytes", ZendeskConstants.Misc.GUESS_BUFFER_SIZE);
+    }
+
+    private boolean isUpdatedBySystem(JsonNode recordJsonNode, long startTime)
+    {
+        /*
+         * https://developer.zendesk.com/rest_api/docs/core/incremental_export#excluding-system-updates
+         * "generated_timestamp" will be updated when Zendesk internal changing
+         * "updated_at" will be updated when ticket data was changed
+         * start_time for query parameter will be processed on Zendesk with generated_timestamp,
+         * but it was calculated by record' updated_at time.
+         * So the doesn't changed record from previous import would be appear by Zendesk internal changes.
+         * We ignore record that has updated_at <= start_time
+         */
+        if (recordJsonNode.has(ZendeskConstants.Field.GENERATED_TIMESTAMP) && recordJsonNode.has(ZendeskConstants.Field.UPDATED_AT)) {
+            String recordUpdatedAtTime = recordJsonNode.get(ZendeskConstants.Field.UPDATED_AT).asText();
+            long recordUpdatedAtToEpochSecond = ZendeskDateUtils.isoToEpochSecond(recordUpdatedAtTime);
+            return recordUpdatedAtToEpochSecond <= startTime;
+        }
+
+        return false;
+    }
+}