call_center 0.0.6 → 0.0.7
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- data/VERSION +1 -1
- data/call_center.gemspec +2 -2
- data/lib/call_center/flow_callback.rb +30 -4
- data/lib/call_center/state_machine_ext.rb +13 -16
- data/test/call_center_test.rb +17 -1
- metadata +4 -4
data/VERSION
CHANGED
@@ -1 +1 @@
|
|
1
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-
0.0.
|
1
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+
0.0.7
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data/call_center.gemspec
CHANGED
@@ -5,11 +5,11 @@
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5
5
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|
6
6
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Gem::Specification.new do |s|
|
7
7
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s.name = %q{call_center}
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8
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-
s.version = "0.0.
|
8
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+
s.version = "0.0.7"
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9
9
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|
10
10
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s.required_rubygems_version = Gem::Requirement.new(">= 0") if s.respond_to? :required_rubygems_version=
|
11
11
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s.authors = ["Henry Hsu"]
|
12
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-
s.date = %q{2011-
|
12
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+
s.date = %q{2011-11-07}
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13
13
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s.description = %q{Support for describing call center workflows}
|
14
14
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s.email = %q{hhsu@zendesk.com}
|
15
15
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s.extra_rdoc_files = [
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@@ -5,11 +5,11 @@ module CallCenter
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|
5
5
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def self.create(state_name, scope, options, block)
|
6
6
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case scope
|
7
7
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when :success
|
8
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-
|
8
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+
new(state_name, scope, options, block).extend(SuccessFlowCallback)
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9
9
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when :failure
|
10
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-
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10
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+
new(state_name, scope, options, block).extend(FailureFlowCallback)
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11
11
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else
|
12
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-
|
12
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+
new(state_name, scope, options, block).extend(AlwaysFlowCallback)
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13
13
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end
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14
14
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end
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15
15
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@@ -26,22 +26,48 @@ module CallCenter
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26
26
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|
27
27
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def setup(context)
|
28
28
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callback = self
|
29
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-
context.
|
29
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+
context.send(transition_hook, transition_parameters(context)) do |call, transition|
|
30
30
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callback.run(call, transition)
|
31
31
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end
|
32
32
|
end
|
33
33
|
|
34
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+
def before
|
35
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+
true
|
36
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+
end
|
37
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+
|
38
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+
def after
|
39
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+
false
|
40
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+
end
|
41
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+
|
34
42
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private
|
35
43
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|
36
44
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def transition_parameters(context)
|
37
45
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{ context.any => @state_name }
|
38
46
|
end
|
39
47
|
|
48
|
+
def transition_hook
|
49
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+
:before_transition
|
50
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+
end
|
51
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+
|
40
52
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def should_run?
|
41
53
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true
|
42
54
|
end
|
43
55
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end
|
44
56
|
|
57
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+
class AfterFlowCallback < FlowCallback
|
58
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+
def transition_hook
|
59
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+
:after_transition
|
60
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+
end
|
61
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+
|
62
|
+
def before
|
63
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+
false
|
64
|
+
end
|
65
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+
|
66
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+
def after
|
67
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+
true
|
68
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+
end
|
69
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+
end
|
70
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+
|
45
71
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module AlwaysFlowCallback
|
46
72
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def success; true; end
|
47
73
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def failure; true; end
|
@@ -1,8 +1,7 @@
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1
1
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# Extension for StateMachine::Machine to store and provide render blocks
|
2
2
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class StateMachine::Machine
|
3
3
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attr_accessor :response_blocks
|
4
|
-
attr_accessor :
|
5
|
-
attr_accessor :after_blocks
|
4
|
+
attr_accessor :callback_blocks
|
6
5
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attr_accessor :flow_actor_blocks
|
7
6
|
|
8
7
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def response(state_name, &blk)
|
@@ -11,13 +10,13 @@ class StateMachine::Machine
|
|
11
10
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end
|
12
11
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|
13
12
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def before(state_name, scope, options, &blk)
|
14
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-
@
|
15
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-
@
|
13
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+
@callback_blocks ||= []
|
14
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+
@callback_blocks << CallCenter::FlowCallback.create(state_name, :always, options, blk)
|
16
15
|
end
|
17
16
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|
18
17
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def after(state_name, scope, options, &blk)
|
19
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-
@
|
20
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-
@
|
18
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+
@callback_blocks ||= []
|
19
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+
@callback_blocks << CallCenter::AfterFlowCallback.create(state_name, scope, options, blk)
|
21
20
|
end
|
22
21
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|
23
22
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def block_accessor(accessor, for_state)
|
@@ -32,25 +31,23 @@ class StateMachine::Machine
|
|
32
31
|
end
|
33
32
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|
34
33
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def setup_call_flow(flow)
|
35
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-
|
36
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-
|
34
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+
setup_success_blocks
|
35
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+
setup_failure_blocks
|
37
36
|
setup_flow_actor_blocks(flow)
|
38
37
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self
|
39
38
|
end
|
40
39
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|
41
|
-
def
|
42
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-
return unless @
|
43
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-
@
|
40
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+
def setup_success_blocks
|
41
|
+
return unless @callback_blocks
|
42
|
+
@callback_blocks.select { |c| c.before || (c.success && c.after) }.each { |callback| callback.setup(self) }
|
44
43
|
end
|
45
44
|
|
46
|
-
def
|
47
|
-
return unless @
|
48
|
-
@after_blocks.select(&:success).each { |callback| callback.setup(self) }
|
49
|
-
|
45
|
+
def setup_failure_blocks
|
46
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+
return unless @callback_blocks
|
50
47
|
event_names = events.map(&:name)
|
51
48
|
event_names.each do |event_name|
|
52
49
|
after_failure :on => event_name do |call, transition|
|
53
|
-
callbacks = @
|
50
|
+
callbacks = @callback_blocks.select { |callback| callback.after && callback.state_name == transition.to_name && callback.failure } || []
|
54
51
|
callbacks.each { |callback| callback.run(call, transition) }
|
55
52
|
end
|
56
53
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end
|
data/test/call_center_test.rb
CHANGED
@@ -130,7 +130,7 @@ class CallCenterTest < Test::Unit::TestCase
|
|
130
130
|
assert_select "Response"
|
131
131
|
end
|
132
132
|
|
133
|
-
should "execute
|
133
|
+
should "execute callbacks" do
|
134
134
|
@call.state = 'cancelled'
|
135
135
|
|
136
136
|
@call.expects(:notify).with(:before_always).times(3)
|
@@ -150,6 +150,22 @@ class CallCenterTest < Test::Unit::TestCase
|
|
150
150
|
assert(!@call.customer_hangs_up)
|
151
151
|
end
|
152
152
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|
153
|
+
should "execute callbacks in sequence" do
|
154
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+
seq = sequence('callback_sequence')
|
155
|
+
@call.state = 'cancelled'
|
156
|
+
|
157
|
+
@call.expects(:notify).with(:before_always).in_sequence(seq)
|
158
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+
@call.expects(:notify).with(:before_always_uniq).in_sequence(seq)
|
159
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+
|
160
|
+
@call.expects(:notify).with(:after_always).in_sequence(seq)
|
161
|
+
@call.expects(:notify).with(:after_success).in_sequence(seq)
|
162
|
+
|
163
|
+
@call.expects(:notify).with(:after_always_uniq).in_sequence(seq)
|
164
|
+
@call.expects(:notify).with(:after_success_uniq, anything).in_sequence(seq)
|
165
|
+
|
166
|
+
@call.customer_end!
|
167
|
+
end
|
168
|
+
|
153
169
|
should "asynchronously perform event" do
|
154
170
|
@call.stubs(:agents_available?).returns(true)
|
155
171
|
@call.incoming_call!
|
metadata
CHANGED
@@ -1,13 +1,13 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: call_center
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
hash:
|
4
|
+
hash: 17
|
5
5
|
prerelease:
|
6
6
|
segments:
|
7
7
|
- 0
|
8
8
|
- 0
|
9
|
-
-
|
10
|
-
version: 0.0.
|
9
|
+
- 7
|
10
|
+
version: 0.0.7
|
11
11
|
platform: ruby
|
12
12
|
authors:
|
13
13
|
- Henry Hsu
|
@@ -15,7 +15,7 @@ autorequire:
|
|
15
15
|
bindir: bin
|
16
16
|
cert_chain: []
|
17
17
|
|
18
|
-
date: 2011-
|
18
|
+
date: 2011-11-07 00:00:00 -08:00
|
19
19
|
default_executable:
|
20
20
|
dependencies:
|
21
21
|
- !ruby/object:Gem::Dependency
|