call_center 0.0.2
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- data/.document +5 -0
- data/.rvmrc +1 -0
- data/Gemfile +18 -0
- data/Gemfile.lock +52 -0
- data/Guardfile +5 -0
- data/LICENSE.txt +20 -0
- data/README.md +159 -0
- data/Rakefile +53 -0
- data/VERSION +1 -0
- data/call_center.gemspec +97 -0
- data/init.rb +1 -0
- data/lib/call_center.rb +100 -0
- data/lib/call_center/core_ext/object_instance_exec.rb +21 -0
- data/lib/call_center/state_machine_ext.rb +26 -0
- data/lib/call_center/test/dsl.rb +69 -0
- data/test/call_center_test.rb +261 -0
- data/test/core_ext_test.rb +18 -0
- data/test/examples/call.rb +46 -0
- data/test/examples/legacy_call.rb +26 -0
- data/test/examples/multiple_flow_call.rb +21 -0
- data/test/examples/non_standard_call.rb +12 -0
- data/test/helper.rb +40 -0
- metadata +278 -0
@@ -0,0 +1,26 @@
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class LegacyCall
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include CallCenter
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include CommonCallMethods
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state_machine :state, :initial => :initial do
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event :incoming_call do
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transition :initial => :voicemail, :unless => :agents_available?
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transition :initial => :routing, :if => :agents_available?
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end
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after_transition any => :voicemail, :do => :voicemail
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after_transition any => :routing, :do => :routing
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event :customer_hangs_up do
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transition :voicemail => :voicemail_completed
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transition :routing => :cancelled
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transition :cancelled => same
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end
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after_transition any => :voicemail_completed, :do => :voicemail_completed
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event :something_crazy_happens do
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transition :initial => :uh_oh # No after transition for this one
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end
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end
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end
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@@ -0,0 +1,21 @@
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class MultipleFlowCall
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include CallCenter
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call_flow :status, :initial => :ready do
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state :ready do
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event :go, :to => :done
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on_render do |call, x|
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x.Say "Hello World"
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end
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end
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end
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call_flow :outgoing_status, :initial => :outgoing_ready do
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state :outgoing_ready do
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event :outgoing_go, :to => :outgoing_done
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on_render do |call, x|
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x.Say "Hello Outgoing World"
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end
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end
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end
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end
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data/test/helper.rb
ADDED
@@ -0,0 +1,40 @@
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require 'rubygems'
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require 'bundler'
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begin
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Bundler.setup(:default, :development)
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rescue Bundler::BundlerError => e
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$stderr.puts e.message
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7
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$stderr.puts "Run `bundle install` to install missing gems"
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8
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exit e.status_code
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end
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require 'test/unit'
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require 'shoulda'
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require 'mocha'
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13
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require 'bourne'
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14
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15
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$LOAD_PATH.unshift(File.join(File.dirname(__FILE__), '..', 'lib'))
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$LOAD_PATH.unshift(File.dirname(__FILE__))
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require 'call_center'
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require 'active_support'
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require 'action_pack'
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require 'action_controller'
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class Test::Unit::TestCase
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include ActionController::Assertions::SelectorAssertions
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def response_from_page_or_rjs
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HTML::Document.new(@body).root
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end
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def body(text, debug = false)
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puts text if debug
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@body = text
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end
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end
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module CommonCallMethods
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def agents_available?; end
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def voicemail; end
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def voicemail_completed; end
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def routing; end
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40
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end
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metadata
ADDED
@@ -0,0 +1,278 @@
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--- !ruby/object:Gem::Specification
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name: call_center
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version: !ruby/object:Gem::Version
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hash: 27
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prerelease:
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segments:
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- 0
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- 0
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- 2
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version: 0.0.2
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platform: ruby
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authors:
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- Henry Hsu
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autorequire:
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bindir: bin
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cert_chain: []
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|
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date: 2011-09-21 00:00:00 -07:00
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default_executable:
|
20
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dependencies:
|
21
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+
- !ruby/object:Gem::Dependency
|
22
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+
name: builder
|
23
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+
prerelease: false
|
24
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+
requirement: &id001 !ruby/object:Gem::Requirement
|
25
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+
none: false
|
26
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+
requirements:
|
27
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+
- - ">="
|
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+
- !ruby/object:Gem::Version
|
29
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+
hash: 3
|
30
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+
segments:
|
31
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+
- 0
|
32
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+
version: "0"
|
33
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+
type: :runtime
|
34
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+
version_requirements: *id001
|
35
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+
- !ruby/object:Gem::Dependency
|
36
|
+
name: hsume2-state_machine
|
37
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+
prerelease: false
|
38
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+
requirement: &id002 !ruby/object:Gem::Requirement
|
39
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+
none: false
|
40
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+
requirements:
|
41
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- - ~>
|
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- !ruby/object:Gem::Version
|
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hash: 29
|
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segments:
|
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- 1
|
46
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- 0
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- 5
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version: 1.0.5
|
49
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type: :runtime
|
50
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+
version_requirements: *id002
|
51
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+
- !ruby/object:Gem::Dependency
|
52
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+
name: shoulda
|
53
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+
prerelease: false
|
54
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+
requirement: &id003 !ruby/object:Gem::Requirement
|
55
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+
none: false
|
56
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+
requirements:
|
57
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+
- - ">="
|
58
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- !ruby/object:Gem::Version
|
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hash: 3
|
60
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segments:
|
61
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- 0
|
62
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version: "0"
|
63
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+
type: :development
|
64
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+
version_requirements: *id003
|
65
|
+
- !ruby/object:Gem::Dependency
|
66
|
+
name: bundler
|
67
|
+
prerelease: false
|
68
|
+
requirement: &id004 !ruby/object:Gem::Requirement
|
69
|
+
none: false
|
70
|
+
requirements:
|
71
|
+
- - ~>
|
72
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- !ruby/object:Gem::Version
|
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hash: 23
|
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segments:
|
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- 1
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- 0
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- 0
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version: 1.0.0
|
79
|
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type: :development
|
80
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version_requirements: *id004
|
81
|
+
- !ruby/object:Gem::Dependency
|
82
|
+
name: jeweler
|
83
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+
prerelease: false
|
84
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+
requirement: &id005 !ruby/object:Gem::Requirement
|
85
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+
none: false
|
86
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requirements:
|
87
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- - ~>
|
88
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- !ruby/object:Gem::Version
|
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hash: 7
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segments:
|
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- 1
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- 6
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- 4
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94
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version: 1.6.4
|
95
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+
type: :development
|
96
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+
version_requirements: *id005
|
97
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+
- !ruby/object:Gem::Dependency
|
98
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+
name: rcov
|
99
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+
prerelease: false
|
100
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+
requirement: &id006 !ruby/object:Gem::Requirement
|
101
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+
none: false
|
102
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+
requirements:
|
103
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+
- - ">="
|
104
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- !ruby/object:Gem::Version
|
105
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+
hash: 3
|
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segments:
|
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+
- 0
|
108
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version: "0"
|
109
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type: :development
|
110
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+
version_requirements: *id006
|
111
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+
- !ruby/object:Gem::Dependency
|
112
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+
name: test-unit
|
113
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+
prerelease: false
|
114
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+
requirement: &id007 !ruby/object:Gem::Requirement
|
115
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none: false
|
116
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+
requirements:
|
117
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+
- - ">="
|
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- !ruby/object:Gem::Version
|
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hash: 3
|
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segments:
|
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- 0
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version: "0"
|
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type: :development
|
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+
version_requirements: *id007
|
125
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+
- !ruby/object:Gem::Dependency
|
126
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+
name: guard
|
127
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+
prerelease: false
|
128
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+
requirement: &id008 !ruby/object:Gem::Requirement
|
129
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+
none: false
|
130
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+
requirements:
|
131
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+
- - ">="
|
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- !ruby/object:Gem::Version
|
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hash: 3
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segments:
|
135
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- 0
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version: "0"
|
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type: :development
|
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version_requirements: *id008
|
139
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+
- !ruby/object:Gem::Dependency
|
140
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+
name: guard-test
|
141
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+
prerelease: false
|
142
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+
requirement: &id009 !ruby/object:Gem::Requirement
|
143
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+
none: false
|
144
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+
requirements:
|
145
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+
- - ">="
|
146
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- !ruby/object:Gem::Version
|
147
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+
hash: 3
|
148
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segments:
|
149
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+
- 0
|
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version: "0"
|
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type: :development
|
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+
version_requirements: *id009
|
153
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+
- !ruby/object:Gem::Dependency
|
154
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+
name: actionpack
|
155
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+
prerelease: false
|
156
|
+
requirement: &id010 !ruby/object:Gem::Requirement
|
157
|
+
none: false
|
158
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+
requirements:
|
159
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+
- - ~>
|
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- !ruby/object:Gem::Version
|
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hash: 23
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segments:
|
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- 2
|
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|
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- 10
|
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version: 2.3.10
|
167
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type: :development
|
168
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version_requirements: *id010
|
169
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+
- !ruby/object:Gem::Dependency
|
170
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+
name: mocha
|
171
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+
prerelease: false
|
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requirement: &id011 !ruby/object:Gem::Requirement
|
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+
none: false
|
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requirements:
|
175
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+
- - ">="
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- !ruby/object:Gem::Version
|
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|
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segments:
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- 0
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version: "0"
|
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type: :development
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version_requirements: *id011
|
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+
- !ruby/object:Gem::Dependency
|
184
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+
name: bourne
|
185
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+
prerelease: false
|
186
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+
requirement: &id012 !ruby/object:Gem::Requirement
|
187
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+
none: false
|
188
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+
requirements:
|
189
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+
- - ">="
|
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- !ruby/object:Gem::Version
|
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hash: 3
|
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segments:
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- 0
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version: "0"
|
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type: :development
|
196
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version_requirements: *id012
|
197
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+
- !ruby/object:Gem::Dependency
|
198
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+
name: pre-commit
|
199
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+
prerelease: false
|
200
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+
requirement: &id013 !ruby/object:Gem::Requirement
|
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none: false
|
202
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requirements:
|
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+
- - ">="
|
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- !ruby/object:Gem::Version
|
205
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hash: 3
|
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segments:
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- 0
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version: "0"
|
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type: :development
|
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version_requirements: *id013
|
211
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description: Support for describing call center workflows
|
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email: hhsu@zendesk.com
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executables: []
|
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|
215
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extensions: []
|
216
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|
217
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extra_rdoc_files:
|
218
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+
- LICENSE.txt
|
219
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- README.md
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files:
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221
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- .document
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222
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- .rvmrc
|
223
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- Gemfile
|
224
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- Gemfile.lock
|
225
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- Guardfile
|
226
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+
- LICENSE.txt
|
227
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- README.md
|
228
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+
- Rakefile
|
229
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+
- VERSION
|
230
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+
- call_center.gemspec
|
231
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+
- init.rb
|
232
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- lib/call_center.rb
|
233
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+
- lib/call_center/core_ext/object_instance_exec.rb
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234
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- lib/call_center/state_machine_ext.rb
|
235
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- lib/call_center/test/dsl.rb
|
236
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+
- test/call_center_test.rb
|
237
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+
- test/core_ext_test.rb
|
238
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+
- test/examples/call.rb
|
239
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+
- test/examples/legacy_call.rb
|
240
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+
- test/examples/multiple_flow_call.rb
|
241
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+
- test/examples/non_standard_call.rb
|
242
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+
- test/helper.rb
|
243
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has_rdoc: true
|
244
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homepage: http://github.com/zendesk/call_center
|
245
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licenses:
|
246
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+
- MIT
|
247
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+
post_install_message:
|
248
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+
rdoc_options: []
|
249
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+
|
250
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require_paths:
|
251
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+
- lib
|
252
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+
required_ruby_version: !ruby/object:Gem::Requirement
|
253
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+
none: false
|
254
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+
requirements:
|
255
|
+
- - ">="
|
256
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+
- !ruby/object:Gem::Version
|
257
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+
hash: 3
|
258
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+
segments:
|
259
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+
- 0
|
260
|
+
version: "0"
|
261
|
+
required_rubygems_version: !ruby/object:Gem::Requirement
|
262
|
+
none: false
|
263
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+
requirements:
|
264
|
+
- - ">="
|
265
|
+
- !ruby/object:Gem::Version
|
266
|
+
hash: 3
|
267
|
+
segments:
|
268
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+
- 0
|
269
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+
version: "0"
|
270
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+
requirements: []
|
271
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+
|
272
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+
rubyforge_project:
|
273
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+
rubygems_version: 1.5.3
|
274
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signing_key:
|
275
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specification_version: 3
|
276
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+
summary: Support for describing call center workflows
|
277
|
+
test_files: []
|
278
|
+
|