aws-sdk-connectcases 1.39.0 → 1.41.0

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA256:
-  metadata.gz: 5c2ed92728df78a07f322e2ac82dea88181d1b4d7c17d0558495c136cc22187f
-  data.tar.gz: 45d3b13f05336dd010a4b568db3932f2b24621a48527bc316645c410fb4fbd81
+  metadata.gz: 6e8ee13c0822398a7190ef7a372a3d1765ce99f8837fb56bc4a680f27558207b
+  data.tar.gz: f99af048f04027c4947cf0ae7049d8aea301536b5a27c557ddb5a4fefb3723f8
 SHA512:
-  metadata.gz: 30cc29da5c815952af9fd378308369cfc1f5bd5eb16a9cbf069f2e8baadb8eabbddb95dad6bcf2e099b6f10121fa81ab1427d479651c4139dc4bbf060c3a70eb
-  data.tar.gz: b1de8a05af721b8244cd10d1f0e09a20b3d92892f6ad587eae02b5c7c2a7f23343674d916d993c91d5203d33746f549d47f7d53ed2d9c4895e81f15ebc866092
+  metadata.gz: ca668776c0482566e773f10bb63dc925bb4752504f1ef2b7955ec73021e214160de64ef017bd795672a6be0bff1113d8aa924551ccd130f72e26d16323cc156c
+  data.tar.gz: cd72d847091872e3307266cdc4a8469c4f9084218d15289ced6f83f427891173a4a41ed64da11b801d36499c4636cb241a60dc8345e017b6401a28ff46df4baa

data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.41.0 (2025-04-29)
+------------------
+
+* Feature - Introduces CustomEntity as part of the UserUnion data type. This field is used to indicate the entity who is performing the API action.
+
+1.40.0 (2025-04-16)
+------------------
+
+* Feature - This feature provides capabilities to help track and meet service level agreements (SLAs) on cases programmatically. It allows configuring a new related item of type `Sla` on a case using CreateRelatedItem API and provides the ability to search for this new related item using SearchRelatedItems API.
+
 1.39.0 (2025-02-18)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.39.0
+1.41.0

data/lib/aws-sdk-connectcases/client.rb

@@ -650,7 +650,11 @@ module Aws::ConnectCases
     #
     # The following fields are required when creating a case:
     #
-    #      <ul> <li> <p> <code>customer_id</code> - You must provide the full customer profile ARN in this format: <code>arn:aws:profile:your_AWS_Region:your_AWS_account ID:domains/your_profiles_domain_name/profiles/profile_ID</code> </p> </li> <li> <p> <code>title</code> </p> </li> </ul>
+    # * `customer_id` - You must provide the full customer profile ARN in
+    #   this format: `arn:aws:profile:your_AWS_Region:your_AWS_account
+    #   ID:domains/your_profiles_domain_name/profiles/profile_ID`
+    #
+    # * `title`
     #
     #
     #
@@ -677,7 +681,7 @@ module Aws::ConnectCases
     #   and value union data.
     #
     # @option params [Types::UserUnion] :performed_by
-    #   Represents the identity of the person who performed the action.
+    #   Represents the entity that performed the action.
     #
     # @option params [required, String] :template_id
     #   A unique identifier of a template.
@@ -706,6 +710,7 @@ module Aws::ConnectCases
     #       },
     #     ],
     #     performed_by: {
+    #       custom_entity: "CustomEntity",
     #       user_arn: "UserArn",
     #     },
     #     template_id: "TemplateId", # required
@@ -812,15 +817,11 @@ module Aws::ConnectCases
     # cases, fields, templates and layouts. Each Amazon Connect instance can
     # be associated with only one Cases domain.
     #
-    # <important markdown="1"> This will not associate your connect instance to Cases domain.
+    # This will not associate your connect instance to Cases domain.
     # Instead, use the Amazon Connect [CreateIntegrationAssociation][1] API.
     # You need specific IAM permissions to successfully associate the Cases
     # domain. For more information, see [Onboard to Cases][2].
     #
-    #       </important>
-    #
-    #  </important>
-    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateIntegrationAssociation.html
@@ -1039,12 +1040,31 @@ module Aws::ConnectCases
     #       file: {
     #         file_arn: "FileArn", # required
     #       },
+    #       sla: {
+    #         sla_input_configuration: {
+    #           field_id: "FieldId",
+    #           name: "SlaName", # required
+    #           target_field_values: [
+    #             {
+    #               boolean_value: false,
+    #               double_value: 1.0,
+    #               empty_value: {
+    #               },
+    #               string_value: "FieldValueUnionStringValueString",
+    #               user_arn_value: "String",
+    #             },
+    #           ],
+    #           target_sla_minutes: 1, # required
+    #           type: "CaseField", # required, accepts CaseField
+    #         },
+    #       },
     #     },
     #     domain_id: "DomainId", # required
     #     performed_by: {
+    #       custom_entity: "CustomEntity",
     #       user_arn: "UserArn",
     #     },
-    #     type: "Contact", # required, accepts Contact, Comment, File
+    #     type: "Contact", # required, accepts Contact, Comment, File, Sla
     #   })
     #
     # @example Response structure
@@ -1191,7 +1211,16 @@ module Aws::ConnectCases
 
     # Deletes a Cases domain.
     #
-    #      <note> <p>After deleting your domain you must disassociate the deleted domain from your Amazon Connect instance with another API call before being able to use Cases again with this Amazon Connect instance. See <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteIntegrationAssociation.html">DeleteIntegrationAssociation</a>.</p> </note>
+    # <note markdown="1"> After deleting your domain you must disassociate the deleted domain
+    # from your Amazon Connect instance with another API call before being
+    # able to use Cases again with this Amazon Connect instance. See
+    # [DeleteIntegrationAssociation][1].
+    #
+    #  </note>
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteIntegrationAssociation.html
     #
     # @option params [required, String] :domain_id
     #   The unique identifier of the Cases domain.
@@ -1281,7 +1310,14 @@ module Aws::ConnectCases
     # Deletes a layout from a cases template. You can delete up to 100
     # layouts per domain.
     #
-    #      <p>After a layout is deleted:</p> <ul> <li> <p>You can still retrieve the layout by calling <code>GetLayout</code>.</p> </li> <li> <p>You cannot update a deleted layout by calling <code>UpdateLayout</code>; it throws a <code>ValidationException</code>.</p> </li> <li> <p>Deleted layouts are not included in the <code>ListLayouts</code> response.</p> </li> </ul>
+    # After a layout is deleted:
+    #
+    # * You can still retrieve the layout by calling `GetLayout`.
+    #
+    # * You cannot update a deleted layout by calling `UpdateLayout`; it
+    #   throws a `ValidationException`.
+    #
+    # * Deleted layouts are not included in the `ListLayouts` response.
     #
     # @option params [required, String] :domain_id
     #   The unique identifier of the Cases domain.
@@ -1310,7 +1346,15 @@ module Aws::ConnectCases
     # Deletes a cases template. You can delete up to 100 templates per
     # domain.
     #
-    #      <p>After a cases template is deleted:</p> <ul> <li> <p>You can still retrieve the template by calling <code>GetTemplate</code>.</p> </li> <li> <p>You cannot update the template. </p> </li> <li> <p>You cannot create a case by using the deleted template.</p> </li> <li> <p>Deleted templates are not included in the <code>ListTemplates</code> response.</p> </li> </ul>
+    # After a cases template is deleted:
+    #
+    # * You can still retrieve the template by calling `GetTemplate`.
+    #
+    # * You cannot update the template.
+    #
+    # * You cannot create a case by using the deleted template.
+    #
+    # * Deleted templates are not included in the `ListTemplates` response.
     #
     # @option params [required, String] :domain_id
     #   The unique identifier of the Cases domain.
@@ -1445,9 +1489,10 @@ module Aws::ConnectCases
     #   resp.audit_events[0].fields[0].old_value.string_value #=> String
     #   resp.audit_events[0].fields[0].old_value.user_arn_value #=> String
     #   resp.audit_events[0].performed_by.iam_principal_arn #=> String
+    #   resp.audit_events[0].performed_by.user.custom_entity #=> String
     #   resp.audit_events[0].performed_by.user.user_arn #=> String
     #   resp.audit_events[0].performed_time #=> Time
-    #   resp.audit_events[0].related_item_type #=> String, one of "Contact", "Comment", "File"
+    #   resp.audit_events[0].related_item_type #=> String, one of "Contact", "Comment", "File", "Sla"
     #   resp.audit_events[0].type #=> String, one of "Case.Created", "Case.Updated", "RelatedItem.Created"
     #   resp.next_token #=> String
     #
@@ -2309,6 +2354,10 @@ module Aws::ConnectCases
     #         file: {
     #           file_arn: "FileArn",
     #         },
+    #         sla: {
+    #           name: "SlaName",
+    #           status: "Active", # accepts Active, Overdue, Met, NotMet
+    #         },
     #       },
     #     ],
     #     max_results: 1,
@@ -2326,11 +2375,23 @@ module Aws::ConnectCases
     #   resp.related_items[0].content.contact.connected_to_system_time #=> Time
     #   resp.related_items[0].content.contact.contact_arn #=> String
     #   resp.related_items[0].content.file.file_arn #=> String
+    #   resp.related_items[0].content.sla.sla_configuration.completion_time #=> Time
+    #   resp.related_items[0].content.sla.sla_configuration.field_id #=> String
+    #   resp.related_items[0].content.sla.sla_configuration.name #=> String
+    #   resp.related_items[0].content.sla.sla_configuration.status #=> String, one of "Active", "Overdue", "Met", "NotMet"
+    #   resp.related_items[0].content.sla.sla_configuration.target_field_values #=> Array
+    #   resp.related_items[0].content.sla.sla_configuration.target_field_values[0].boolean_value #=> Boolean
+    #   resp.related_items[0].content.sla.sla_configuration.target_field_values[0].double_value #=> Float
+    #   resp.related_items[0].content.sla.sla_configuration.target_field_values[0].string_value #=> String
+    #   resp.related_items[0].content.sla.sla_configuration.target_field_values[0].user_arn_value #=> String
+    #   resp.related_items[0].content.sla.sla_configuration.target_time #=> Time
+    #   resp.related_items[0].content.sla.sla_configuration.type #=> String, one of "CaseField"
+    #   resp.related_items[0].performed_by.custom_entity #=> String
     #   resp.related_items[0].performed_by.user_arn #=> String
     #   resp.related_items[0].related_item_id #=> String
     #   resp.related_items[0].tags #=> Hash
     #   resp.related_items[0].tags["String"] #=> String
-    #   resp.related_items[0].type #=> String, one of "Contact", "Comment", "File"
+    #   resp.related_items[0].type #=> String, one of "Contact", "Comment", "File", "Sla"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SearchRelatedItems AWS API Documentation
     #
@@ -2424,7 +2485,7 @@ module Aws::ConnectCases
     #   and value union data, structured identical to `CreateCase`.
     #
     # @option params [Types::UserUnion] :performed_by
-    #   Represents the identity of the person who performed the action.
+    #   Represents the entity that performed the action.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
@@ -2447,6 +2508,7 @@ module Aws::ConnectCases
     #       },
     #     ],
     #     performed_by: {
+    #       custom_entity: "CustomEntity",
     #       user_arn: "UserArn",
     #     },
     #   })
@@ -2757,7 +2819,7 @@ module Aws::ConnectCases
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connectcases'
-      context[:gem_version] = '1.39.0'
+      context[:gem_version] = '1.41.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connectcases/client_api.rb

@@ -91,6 +91,7 @@ module Aws::ConnectCases
     CreateTemplateRequest = Shapes::StructureShape.new(name: 'CreateTemplateRequest')
     CreateTemplateResponse = Shapes::StructureShape.new(name: 'CreateTemplateResponse')
     CreatedTime = Shapes::TimestampShape.new(name: 'CreatedTime', timestampFormat: "iso8601")
+    CustomEntity = Shapes::StringShape.new(name: 'CustomEntity')
     DeleteCaseRuleRequest = Shapes::StructureShape.new(name: 'DeleteCaseRuleRequest')
     DeleteCaseRuleResponse = Shapes::StructureShape.new(name: 'DeleteCaseRuleResponse')
     DeleteDomainRequest = Shapes::StructureShape.new(name: 'DeleteDomainRequest')
@@ -228,12 +229,24 @@ module Aws::ConnectCases
     Section = Shapes::UnionShape.new(name: 'Section')
     SectionsList = Shapes::ListShape.new(name: 'SectionsList')
     ServiceQuotaExceededException = Shapes::StructureShape.new(name: 'ServiceQuotaExceededException')
+    SlaCompletionTime = Shapes::TimestampShape.new(name: 'SlaCompletionTime', timestampFormat: "iso8601")
+    SlaConfiguration = Shapes::StructureShape.new(name: 'SlaConfiguration')
+    SlaContent = Shapes::StructureShape.new(name: 'SlaContent')
+    SlaFieldValueUnionList = Shapes::ListShape.new(name: 'SlaFieldValueUnionList')
+    SlaFilter = Shapes::StructureShape.new(name: 'SlaFilter')
+    SlaInputConfiguration = Shapes::StructureShape.new(name: 'SlaInputConfiguration')
+    SlaInputContent = Shapes::UnionShape.new(name: 'SlaInputContent')
+    SlaName = Shapes::StringShape.new(name: 'SlaName')
+    SlaStatus = Shapes::StringShape.new(name: 'SlaStatus')
+    SlaTargetTime = Shapes::TimestampShape.new(name: 'SlaTargetTime', timestampFormat: "iso8601")
+    SlaType = Shapes::StringShape.new(name: 'SlaType')
     Sort = Shapes::StructureShape.new(name: 'Sort')
     String = Shapes::StringShape.new(name: 'String')
     TagKey = Shapes::StringShape.new(name: 'TagKey')
     TagKeyList = Shapes::ListShape.new(name: 'TagKeyList')
     TagResourceRequest = Shapes::StructureShape.new(name: 'TagResourceRequest')
     Tags = Shapes::MapShape.new(name: 'Tags')
+    TargetSlaMinutes = Shapes::IntegerShape.new(name: 'TargetSlaMinutes')
     TemplateArn = Shapes::StringShape.new(name: 'TemplateArn')
     TemplateCaseRuleList = Shapes::ListShape.new(name: 'TemplateCaseRuleList')
     TemplateDescription = Shapes::StringShape.new(name: 'TemplateDescription')
@@ -854,10 +867,12 @@ module Aws::ConnectCases
     RelatedItemContent.add_member(:comment, Shapes::ShapeRef.new(shape: CommentContent, location_name: "comment"))
     RelatedItemContent.add_member(:contact, Shapes::ShapeRef.new(shape: ContactContent, location_name: "contact"))
     RelatedItemContent.add_member(:file, Shapes::ShapeRef.new(shape: FileContent, location_name: "file"))
+    RelatedItemContent.add_member(:sla, Shapes::ShapeRef.new(shape: SlaContent, location_name: "sla"))
     RelatedItemContent.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     RelatedItemContent.add_member_subclass(:comment, Types::RelatedItemContent::Comment)
     RelatedItemContent.add_member_subclass(:contact, Types::RelatedItemContent::Contact)
     RelatedItemContent.add_member_subclass(:file, Types::RelatedItemContent::File)
+    RelatedItemContent.add_member_subclass(:sla, Types::RelatedItemContent::Sla)
     RelatedItemContent.add_member_subclass(:unknown, Types::RelatedItemContent::Unknown)
     RelatedItemContent.struct_class = Types::RelatedItemContent
 
@@ -867,20 +882,24 @@ module Aws::ConnectCases
     RelatedItemInputContent.add_member(:comment, Shapes::ShapeRef.new(shape: CommentContent, location_name: "comment"))
     RelatedItemInputContent.add_member(:contact, Shapes::ShapeRef.new(shape: Contact, location_name: "contact"))
     RelatedItemInputContent.add_member(:file, Shapes::ShapeRef.new(shape: FileContent, location_name: "file"))
+    RelatedItemInputContent.add_member(:sla, Shapes::ShapeRef.new(shape: SlaInputContent, location_name: "sla"))
     RelatedItemInputContent.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     RelatedItemInputContent.add_member_subclass(:comment, Types::RelatedItemInputContent::Comment)
     RelatedItemInputContent.add_member_subclass(:contact, Types::RelatedItemInputContent::Contact)
     RelatedItemInputContent.add_member_subclass(:file, Types::RelatedItemInputContent::File)
+    RelatedItemInputContent.add_member_subclass(:sla, Types::RelatedItemInputContent::Sla)
     RelatedItemInputContent.add_member_subclass(:unknown, Types::RelatedItemInputContent::Unknown)
     RelatedItemInputContent.struct_class = Types::RelatedItemInputContent
 
     RelatedItemTypeFilter.add_member(:comment, Shapes::ShapeRef.new(shape: CommentFilter, location_name: "comment"))
     RelatedItemTypeFilter.add_member(:contact, Shapes::ShapeRef.new(shape: ContactFilter, location_name: "contact"))
     RelatedItemTypeFilter.add_member(:file, Shapes::ShapeRef.new(shape: FileFilter, location_name: "file"))
+    RelatedItemTypeFilter.add_member(:sla, Shapes::ShapeRef.new(shape: SlaFilter, location_name: "sla"))
     RelatedItemTypeFilter.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     RelatedItemTypeFilter.add_member_subclass(:comment, Types::RelatedItemTypeFilter::Comment)
     RelatedItemTypeFilter.add_member_subclass(:contact, Types::RelatedItemTypeFilter::Contact)
     RelatedItemTypeFilter.add_member_subclass(:file, Types::RelatedItemTypeFilter::File)
+    RelatedItemTypeFilter.add_member_subclass(:sla, Types::RelatedItemTypeFilter::Sla)
     RelatedItemTypeFilter.add_member_subclass(:unknown, Types::RelatedItemTypeFilter::Unknown)
     RelatedItemTypeFilter.struct_class = Types::RelatedItemTypeFilter
 
@@ -959,6 +978,37 @@ module Aws::ConnectCases
     ServiceQuotaExceededException.add_member(:message, Shapes::ShapeRef.new(shape: String, required: true, location_name: "message"))
     ServiceQuotaExceededException.struct_class = Types::ServiceQuotaExceededException
 
+    SlaConfiguration.add_member(:completion_time, Shapes::ShapeRef.new(shape: SlaCompletionTime, location_name: "completionTime"))
+    SlaConfiguration.add_member(:field_id, Shapes::ShapeRef.new(shape: FieldId, location_name: "fieldId"))
+    SlaConfiguration.add_member(:name, Shapes::ShapeRef.new(shape: SlaName, required: true, location_name: "name"))
+    SlaConfiguration.add_member(:status, Shapes::ShapeRef.new(shape: SlaStatus, required: true, location_name: "status"))
+    SlaConfiguration.add_member(:target_field_values, Shapes::ShapeRef.new(shape: SlaFieldValueUnionList, location_name: "targetFieldValues"))
+    SlaConfiguration.add_member(:target_time, Shapes::ShapeRef.new(shape: SlaTargetTime, required: true, location_name: "targetTime"))
+    SlaConfiguration.add_member(:type, Shapes::ShapeRef.new(shape: SlaType, required: true, location_name: "type"))
+    SlaConfiguration.struct_class = Types::SlaConfiguration
+
+    SlaContent.add_member(:sla_configuration, Shapes::ShapeRef.new(shape: SlaConfiguration, required: true, location_name: "slaConfiguration"))
+    SlaContent.struct_class = Types::SlaContent
+
+    SlaFieldValueUnionList.member = Shapes::ShapeRef.new(shape: FieldValueUnion)
+
+    SlaFilter.add_member(:name, Shapes::ShapeRef.new(shape: SlaName, location_name: "name"))
+    SlaFilter.add_member(:status, Shapes::ShapeRef.new(shape: SlaStatus, location_name: "status"))
+    SlaFilter.struct_class = Types::SlaFilter
+
+    SlaInputConfiguration.add_member(:field_id, Shapes::ShapeRef.new(shape: FieldId, location_name: "fieldId"))
+    SlaInputConfiguration.add_member(:name, Shapes::ShapeRef.new(shape: SlaName, required: true, location_name: "name"))
+    SlaInputConfiguration.add_member(:target_field_values, Shapes::ShapeRef.new(shape: SlaFieldValueUnionList, location_name: "targetFieldValues"))
+    SlaInputConfiguration.add_member(:target_sla_minutes, Shapes::ShapeRef.new(shape: TargetSlaMinutes, required: true, location_name: "targetSlaMinutes"))
+    SlaInputConfiguration.add_member(:type, Shapes::ShapeRef.new(shape: SlaType, required: true, location_name: "type"))
+    SlaInputConfiguration.struct_class = Types::SlaInputConfiguration
+
+    SlaInputContent.add_member(:sla_input_configuration, Shapes::ShapeRef.new(shape: SlaInputConfiguration, location_name: "slaInputConfiguration"))
+    SlaInputContent.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
+    SlaInputContent.add_member_subclass(:sla_input_configuration, Types::SlaInputContent::SlaInputConfiguration)
+    SlaInputContent.add_member_subclass(:unknown, Types::SlaInputContent::Unknown)
+    SlaInputContent.struct_class = Types::SlaInputContent
+
     Sort.add_member(:field_id, Shapes::ShapeRef.new(shape: FieldId, required: true, location_name: "fieldId"))
     Sort.add_member(:sort_order, Shapes::ShapeRef.new(shape: Order, required: true, location_name: "sortOrder"))
     Sort.struct_class = Types::Sort
@@ -1040,8 +1090,10 @@ module Aws::ConnectCases
 
     UpdateTemplateResponse.struct_class = Types::UpdateTemplateResponse
 
+    UserUnion.add_member(:custom_entity, Shapes::ShapeRef.new(shape: CustomEntity, location_name: "customEntity"))
     UserUnion.add_member(:user_arn, Shapes::ShapeRef.new(shape: UserArn, location_name: "userArn"))
     UserUnion.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
+    UserUnion.add_member_subclass(:custom_entity, Types::UserUnion::CustomEntity)
     UserUnion.add_member_subclass(:user_arn, Types::UserUnion::UserArn)
     UserUnion.add_member_subclass(:unknown, Types::UserUnion::Unknown)
     UserUnion.struct_class = Types::UserUnion
@@ -1059,9 +1111,11 @@ module Aws::ConnectCases
 
       api.metadata = {
         "apiVersion" => "2022-10-03",
+        "auth" => ["aws.auth#sigv4"],
         "endpointPrefix" => "cases",
         "jsonVersion" => "1.1",
         "protocol" => "rest-json",
+        "protocols" => ["rest-json"],
         "serviceAbbreviation" => "ConnectCases",
         "serviceFullName" => "Amazon Connect Cases",
         "serviceId" => "ConnectCases",
@@ -1527,6 +1581,7 @@ module Aws::ConnectCases
         o.errors << Shapes::ShapeRef.new(shape: ValidationException)
         o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
         o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: ConflictException)
       end)
 
       api.add_operation(:search_cases, Seahorse::Model::Operation.new.tap do |o|

data/lib/aws-sdk-connectcases/types.rb

@@ -146,7 +146,7 @@ module Aws::ConnectCases
     #   @return [String]
     #
     # @!attribute [rw] user
-    #   Represents the identity of the person who performed the action.
+    #   Represents the entity that performed the action.
     #   @return [Types::UserUnion]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/AuditEventPerformedBy AWS API Documentation
@@ -661,7 +661,7 @@ module Aws::ConnectCases
     #   @return [Array<Types::FieldValue>]
     #
     # @!attribute [rw] performed_by
-    #   Represents the identity of the person who performed the action.
+    #   Represents the entity that performed the action.
     #   @return [Types::UserUnion]
     #
     # @!attribute [rw] template_id
@@ -2485,12 +2485,17 @@ module Aws::ConnectCases
     #   Represents the content of a File to be returned to agents.
     #   @return [Types::FileContent]
     #
+    # @!attribute [rw] sla
+    #   Represents the content of an SLA to be returned to agents.
+    #   @return [Types::SlaContent]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/RelatedItemContent AWS API Documentation
     #
     class RelatedItemContent < Struct.new(
       :comment,
       :contact,
       :file,
+      :sla,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -2499,6 +2504,7 @@ module Aws::ConnectCases
       class Comment < RelatedItemContent; end
       class Contact < RelatedItemContent; end
       class File < RelatedItemContent; end
+      class Sla < RelatedItemContent; end
       class Unknown < RelatedItemContent; end
     end
 
@@ -2535,12 +2541,17 @@ module Aws::ConnectCases
     #   A file of related items.
     #   @return [Types::FileContent]
     #
+    # @!attribute [rw] sla
+    #   Represents the content of an SLA to be created.
+    #   @return [Types::SlaInputContent]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/RelatedItemInputContent AWS API Documentation
     #
     class RelatedItemInputContent < Struct.new(
       :comment,
       :contact,
       :file,
+      :sla,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -2549,6 +2560,7 @@ module Aws::ConnectCases
       class Comment < RelatedItemInputContent; end
       class Contact < RelatedItemInputContent; end
       class File < RelatedItemInputContent; end
+      class Sla < RelatedItemInputContent; end
       class Unknown < RelatedItemInputContent; end
     end
 
@@ -2569,12 +2581,17 @@ module Aws::ConnectCases
     #   A filter for related items of this type of `File`.
     #   @return [Types::FileFilter]
     #
+    # @!attribute [rw] sla
+    #   Filter for related items of type `SLA`.
+    #   @return [Types::SlaFilter]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/RelatedItemTypeFilter AWS API Documentation
     #
     class RelatedItemTypeFilter < Struct.new(
       :comment,
       :contact,
       :file,
+      :sla,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -2583,6 +2600,7 @@ module Aws::ConnectCases
       class Comment < RelatedItemTypeFilter; end
       class Contact < RelatedItemTypeFilter; end
       class File < RelatedItemTypeFilter; end
+      class Sla < RelatedItemTypeFilter; end
       class Unknown < RelatedItemTypeFilter; end
     end
 
@@ -2885,6 +2903,141 @@ module Aws::ConnectCases
       include Aws::Structure
     end
 
+    # Represents an SLA configuration.
+    #
+    # @!attribute [rw] completion_time
+    #   Time at which an SLA was completed.
+    #   @return [Time]
+    #
+    # @!attribute [rw] field_id
+    #   Unique identifier of a field.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   Name of an SLA.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Status of an SLA.
+    #   @return [String]
+    #
+    # @!attribute [rw] target_field_values
+    #   Represents a list of target field values for the fieldId specified
+    #   in SlaConfiguration.
+    #   @return [Array<Types::FieldValueUnion>]
+    #
+    # @!attribute [rw] target_time
+    #   Target time by which an SLA should be completed.
+    #   @return [Time]
+    #
+    # @!attribute [rw] type
+    #   Type of SLA.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SlaConfiguration AWS API Documentation
+    #
+    class SlaConfiguration < Struct.new(
+      :completion_time,
+      :field_id,
+      :name,
+      :status,
+      :target_field_values,
+      :target_time,
+      :type)
+      SENSITIVE = [:name]
+      include Aws::Structure
+    end
+
+    # Represents the content of an SLA to be returned to agents.
+    #
+    # @!attribute [rw] sla_configuration
+    #   Represents an SLA configuration.
+    #   @return [Types::SlaConfiguration]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SlaContent AWS API Documentation
+    #
+    class SlaContent < Struct.new(
+      :sla_configuration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A filter for related items of type `SLA`.
+    #
+    # @!attribute [rw] name
+    #   Name of an SLA.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Status of an SLA.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SlaFilter AWS API Documentation
+    #
+    class SlaFilter < Struct.new(
+      :name,
+      :status)
+      SENSITIVE = [:name]
+      include Aws::Structure
+    end
+
+    # Represents the input configuration of an SLA being created.
+    #
+    # @!attribute [rw] field_id
+    #   Unique identifier of a field.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   Name of an SLA.
+    #   @return [String]
+    #
+    # @!attribute [rw] target_field_values
+    #   Represents a list of target field values for the fieldId specified
+    #   in SlaInputConfiguration. The SLA is considered met if any one of
+    #   these target field values matches the actual field value.
+    #   @return [Array<Types::FieldValueUnion>]
+    #
+    # @!attribute [rw] target_sla_minutes
+    #   Target duration in minutes within which an SLA should be completed.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] type
+    #   Type of SLA.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SlaInputConfiguration AWS API Documentation
+    #
+    class SlaInputConfiguration < Struct.new(
+      :field_id,
+      :name,
+      :target_field_values,
+      :target_sla_minutes,
+      :type)
+      SENSITIVE = [:name]
+      include Aws::Structure
+    end
+
+    # Represents the content of an SLA.
+    #
+    # @note SlaInputContent is a union - when making an API calls you must set exactly one of the members.
+    #
+    # @!attribute [rw] sla_input_configuration
+    #   Represents an input SLA configuration.
+    #   @return [Types::SlaInputConfiguration]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/SlaInputContent AWS API Documentation
+    #
+    class SlaInputContent < Struct.new(
+      :sla_input_configuration,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class SlaInputConfiguration < SlaInputContent; end
+      class Unknown < SlaInputContent; end
+    end
+
     # A structured set of sort terms.
     #
     # @!attribute [rw] field_id
@@ -3023,7 +3176,7 @@ module Aws::ConnectCases
     #   @return [Array<Types::FieldValue>]
     #
     # @!attribute [rw] performed_by
-    #   Represents the identity of the person who performed the action.
+    #   Represents the entity that performed the action.
     #   @return [Types::UserUnion]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/UpdateCaseRequest AWS API Documentation
@@ -3197,12 +3350,16 @@ module Aws::ConnectCases
     #
     class UpdateTemplateResponse < Aws::EmptyStructure; end
 
-    # Represents the identity of the person who performed the action.
+    # Represents the entity that performed the action.
     #
     # @note UserUnion is a union - when making an API calls you must set exactly one of the members.
     #
     # @note UserUnion is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of UserUnion corresponding to the set member.
     #
+    # @!attribute [rw] custom_entity
+    #   Any provided entity.
+    #   @return [String]
+    #
     # @!attribute [rw] user_arn
     #   Represents the Amazon Connect ARN of the user.
     #   @return [String]
@@ -3210,12 +3367,14 @@ module Aws::ConnectCases
     # @see http://docs.aws.amazon.com/goto/WebAPI/connectcases-2022-10-03/UserUnion AWS API Documentation
     #
     class UserUnion < Struct.new(
+      :custom_entity,
       :user_arn,
       :unknown)
-      SENSITIVE = []
+      SENSITIVE = [:custom_entity]
       include Aws::Structure
       include Aws::Structure::Union
 
+      class CustomEntity < UserUnion; end
       class UserArn < UserUnion; end
       class Unknown < UserUnion; end
     end

data/lib/aws-sdk-connectcases.rb

@@ -54,7 +54,7 @@ module Aws::ConnectCases
   autoload :EndpointProvider, 'aws-sdk-connectcases/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connectcases/endpoints'
 
-  GEM_VERSION = '1.39.0'
+  GEM_VERSION = '1.41.0'
 
 end
 

data/sig/client.rbs

@@ -150,6 +150,7 @@ module Aws
                            },
                          ],
                          ?performed_by: {
+                           custom_entity: ::String?,
                            user_arn: ::String?
                          },
                          template_id: ::String
@@ -292,13 +293,32 @@ module Aws
                                    }?,
                                    file: {
                                      file_arn: ::String
+                                   }?,
+                                   sla: {
+                                     sla_input_configuration: {
+                                       field_id: ::String?,
+                                       name: ::String,
+                                       target_field_values: Array[
+                                         {
+                                           boolean_value: bool?,
+                                           double_value: ::Float?,
+                                           empty_value: {
+                                           }?,
+                                           string_value: ::String?,
+                                           user_arn_value: ::String?
+                                         },
+                                       ]?,
+                                       target_sla_minutes: ::Integer,
+                                       type: ("CaseField")
+                                     }?
                                    }?
                                  },
                                  domain_id: ::String,
                                  ?performed_by: {
+                                   custom_entity: ::String?,
                                    user_arn: ::String?
                                  },
-                                 type: ("Contact" | "Comment" | "File")
+                                 type: ("Contact" | "Comment" | "File" | "Sla")
                                ) -> _CreateRelatedItemResponseSuccess
                              | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _CreateRelatedItemResponseSuccess
 
@@ -727,6 +747,10 @@ module Aws
                                       }?,
                                       file: {
                                         file_arn: ::String?
+                                      }?,
+                                      sla: {
+                                        name: ::String?,
+                                        status: ("Active" | "Overdue" | "Met" | "NotMet")?
                                       }?
                                     },
                                   ],
@@ -770,6 +794,7 @@ module Aws
                            },
                          ],
                          ?performed_by: {
+                           custom_entity: ::String?,
                            user_arn: ::String?
                          }
                        ) -> _UpdateCaseResponseSuccess

data/sig/types.rbs

@@ -18,7 +18,7 @@ module Aws::ConnectCases
       attr_accessor fields: ::Array[Types::AuditEventField]
       attr_accessor performed_by: Types::AuditEventPerformedBy
       attr_accessor performed_time: ::Time
-      attr_accessor related_item_type: ("Contact" | "Comment" | "File")
+      attr_accessor related_item_type: ("Contact" | "Comment" | "File" | "Sla")
       attr_accessor type: ("Case.Created" | "Case.Updated" | "RelatedItem.Created")
       SENSITIVE: []
     end
@@ -290,7 +290,7 @@ module Aws::ConnectCases
       attr_accessor content: Types::RelatedItemInputContent
       attr_accessor domain_id: ::String
       attr_accessor performed_by: Types::UserUnion
-      attr_accessor type: ("Contact" | "Comment" | "File")
+      attr_accessor type: ("Contact" | "Comment" | "File" | "Sla")
       SENSITIVE: []
     end
 
@@ -801,6 +801,7 @@ module Aws::ConnectCases
       attr_accessor comment: Types::CommentContent
       attr_accessor contact: Types::ContactContent
       attr_accessor file: Types::FileContent
+      attr_accessor sla: Types::SlaContent
       attr_accessor unknown: untyped
       SENSITIVE: []
 
@@ -810,6 +811,8 @@ module Aws::ConnectCases
       end
       class File < RelatedItemContent
       end
+      class Sla < RelatedItemContent
+      end
       class Unknown < RelatedItemContent
       end
     end
@@ -823,6 +826,7 @@ module Aws::ConnectCases
       attr_accessor comment: Types::CommentContent
       attr_accessor contact: Types::Contact
       attr_accessor file: Types::FileContent
+      attr_accessor sla: Types::SlaInputContent
       attr_accessor unknown: untyped
       SENSITIVE: []
 
@@ -832,6 +836,8 @@ module Aws::ConnectCases
       end
       class File < RelatedItemInputContent
       end
+      class Sla < RelatedItemInputContent
+      end
       class Unknown < RelatedItemInputContent
       end
     end
@@ -840,6 +846,7 @@ module Aws::ConnectCases
       attr_accessor comment: Types::CommentFilter
       attr_accessor contact: Types::ContactFilter
       attr_accessor file: Types::FileFilter
+      attr_accessor sla: Types::SlaFilter
       attr_accessor unknown: untyped
       SENSITIVE: []
 
@@ -849,6 +856,8 @@ module Aws::ConnectCases
       end
       class File < RelatedItemTypeFilter
       end
+      class Sla < RelatedItemTypeFilter
+      end
       class Unknown < RelatedItemTypeFilter
       end
     end
@@ -917,7 +926,7 @@ module Aws::ConnectCases
       attr_accessor performed_by: Types::UserUnion
       attr_accessor related_item_id: ::String
       attr_accessor tags: ::Hash[::String, ::String]
-      attr_accessor type: ("Contact" | "Comment" | "File")
+      attr_accessor type: ("Contact" | "Comment" | "File" | "Sla")
       SENSITIVE: []
     end
 
@@ -937,6 +946,48 @@ module Aws::ConnectCases
       SENSITIVE: []
     end
 
+    class SlaConfiguration
+      attr_accessor completion_time: ::Time
+      attr_accessor field_id: ::String
+      attr_accessor name: ::String
+      attr_accessor status: ("Active" | "Overdue" | "Met" | "NotMet")
+      attr_accessor target_field_values: ::Array[Types::FieldValueUnion]
+      attr_accessor target_time: ::Time
+      attr_accessor type: ("CaseField")
+      SENSITIVE: [:name]
+    end
+
+    class SlaContent
+      attr_accessor sla_configuration: Types::SlaConfiguration
+      SENSITIVE: []
+    end
+
+    class SlaFilter
+      attr_accessor name: ::String
+      attr_accessor status: ("Active" | "Overdue" | "Met" | "NotMet")
+      SENSITIVE: [:name]
+    end
+
+    class SlaInputConfiguration
+      attr_accessor field_id: ::String
+      attr_accessor name: ::String
+      attr_accessor target_field_values: ::Array[Types::FieldValueUnion]
+      attr_accessor target_sla_minutes: ::Integer
+      attr_accessor type: ("CaseField")
+      SENSITIVE: [:name]
+    end
+
+    class SlaInputContent
+      attr_accessor sla_input_configuration: Types::SlaInputConfiguration
+      attr_accessor unknown: untyped
+      SENSITIVE: []
+
+      class SlaInputConfiguration < SlaInputContent
+      end
+      class Unknown < SlaInputContent
+      end
+    end
+
     class Sort
       attr_accessor field_id: ::String
       attr_accessor sort_order: ("Asc" | "Desc")
@@ -1035,10 +1086,13 @@ module Aws::ConnectCases
     end
 
     class UserUnion
+      attr_accessor custom_entity: ::String
       attr_accessor user_arn: ::String
       attr_accessor unknown: untyped
-      SENSITIVE: []
+      SENSITIVE: [:custom_entity]
 
+      class CustomEntity < UserUnion
+      end
       class UserArn < UserUnion
       end
       class Unknown < UserUnion

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connectcases
 version: !ruby/object:Gem::Version
-  version: 1.39.0
+  version: 1.41.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire:
 bindir: bin
 cert_chain: []
-date: 2025-02-18 00:00:00.000000000 Z
+date: 2025-04-29 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core
@@ -36,14 +36,14 @@ dependencies:
     requirements:
     - - "~>"
       - !ruby/object:Gem::Version
-        version: '1.1'
+        version: '1.5'
   type: :runtime
   prerelease: false
   version_requirements: !ruby/object:Gem::Requirement
     requirements:
     - - "~>"
       - !ruby/object:Gem::Version
-        version: '1.1'
+        version: '1.5'
 description: Official AWS Ruby gem for Amazon Connect Cases (ConnectCases). This gem
   is part of the AWS SDK for Ruby.
 email: