aws-sdk-connect 1.98.0 → 1.99.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.99.0 (2023-03-09)
+------------------
+
+* Feature - This release adds a new API, GetMetricDataV2, which returns metric data for Amazon Connect.
+
 1.98.0 (2023-02-24)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.98.0
+1.99.0

data/lib/aws-sdk-connect/client.rb

@@ -4805,6 +4805,389 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Gets metric data from the specified Amazon Connect instance.
+    #
+    # `GetMetricDataV2` offers more features than [GetMetricData][1], the
+    # previous version of this API. It has new metrics, offers filtering at
+    # a metric level, and offers the ability to filter and group data by
+    # channels, queues, routing profiles, agents, and agent hierarchy
+    # levels. It can retrieve historical data for last the 14 days, in
+    # 24-hour intervals.
+    #
+    # For a description of the historical metrics that are supported by
+    # `GetMetricDataV2` and `GetMetricData`, see [Historical metrics
+    # definitions][2] in the *Amazon Connect Administrator's Guide*.
+    #
+    # This API is not available in the Amazon Web Services GovCloud (US)
+    # Regions.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    #
+    # @option params [required, String] :resource_arn
+    #   The Amazon Resource Name (ARN) of the resource. This includes the
+    #   `instanceId` an Amazon Connect instance.
+    #
+    # @option params [required, Time,DateTime,Date,Integer,String] :start_time
+    #   The timestamp, in UNIX Epoch time format, at which to start the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be before the end time timestamp. The time range between the
+    #   start and end time must be less than 24 hours. The start time cannot
+    #   be earlier than 14 days before the time of the request. Historical
+    #   metrics are available for 14 days.
+    #
+    # @option params [required, Time,DateTime,Date,Integer,String] :end_time
+    #   The timestamp, in UNIX Epoch time format, at which to end the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be later than the start time timestamp.
+    #
+    #   The time range between the start and end time must be less than 24
+    #   hours.
+    #
+    # @option params [required, Array<Types::FilterV2>] :filters
+    #   The filters to apply to returned metrics. You can filter on the
+    #   following resources:
+    #
+    #   * Queues
+    #
+    #   * Routing profiles
+    #
+    #   * Agents
+    #
+    #   * Channels
+    #
+    #   * User hierarchy groups
+    #
+    #   At least one filter must be passed from queues, routing profiles,
+    #   agents, or user hierarchy groups.
+    #
+    #   To filter by phone number, see [Create a historical metrics report][1]
+    #   in the *Amazon Connect Administrator's Guide*.
+    #
+    #   Note the following limits:
+    #
+    #   * **Filter keys**\: A maximum of 5 filter keys are supported in a
+    #     single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
+    #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
+    #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
+    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #
+    #   * **Filter values**\: A maximum of 100 filter values are supported in
+    #     a single request. For example, a `GetMetricDataV2` request can
+    #     filter by 50 queues, 35 agents, and 15 routing profiles for a total
+    #     of 100 filter values. `VOICE`, `CHAT`, and `TASK` are valid
+    #     `filterValue` for the `CHANNEL` filter key.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
+    #
+    # @option params [Array<String>] :groupings
+    #   The grouping applied to the metrics that are returned. For example,
+    #   when results are grouped by queue, the metrics returned are grouped by
+    #   queue. The values that are returned apply to the metrics for each
+    #   queue. They are not aggregated for all queues.
+    #
+    #   If no grouping is specified, a summary of all metrics is returned.
+    #
+    #   Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
+    #   `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
+    #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
+    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #
+    # @option params [required, Array<Types::MetricV2>] :metrics
+    #   The metrics to retrieve. Specify the name, groupings, and filters for
+    #   each metric. The following historical metrics are available. For a
+    #   description of each metric, see [Historical metrics definitions][1] in
+    #   the *Amazon Connect Administrator's Guide*.
+    #
+    #   AGENT\_ADHERENT\_TIME
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AGENT\_NON\_RESPONSE
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AGENT\_OCCUPANCY
+    #
+    #   : Unit: Percentage
+    #
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
+    #
+    #   AGENT\_SCHEDULE\_ADHERENCE
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AGENT\_SCHEDULED\_TIME
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_ABANDON\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_AFTER\_CONTACT\_WORK\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_AGENT\_CONNECTING\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`. For now, this metric
+    #     only supports the following as `INITIATION_METHOD`\: `INBOUND` \|
+    #     `OUTBOUND` \| `CALLBACK` \| `API`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_HANDLE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_HOLD\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_INTERACTION\_AND\_HOLD\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_INTERACTION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   AVG\_QUEUE\_ANSWER\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   CONTACTS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_CREATED
+    #
+    #   : Unit: Count
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   CONTACTS\_HANDLED
+    #
+    #   : Unit: Count
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_HOLD\_ABANDONS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_QUEUED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   MAX\_QUEUED\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SERVICE\_LEVEL
+    #
+    #   : You can include up to 20 SERVICE\_LEVEL metrics in a request.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #   SUM\_CONTACTS\_ANSWERED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_CONTACTS\_ABANDONED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_CONTACTS\_DISCONNECTED
+    #
+    #   : Valid metric filter key: `DISCONNECT_REASON`
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::GetMetricDataV2Response] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetMetricDataV2Response#next_token #next_token} => String
+    #   * {Types::GetMetricDataV2Response#metric_results #metric_results} => Array&lt;Types::MetricResultV2&gt;
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_metric_data_v2({
+    #     resource_arn: "ARN", # required
+    #     start_time: Time.now, # required
+    #     end_time: Time.now, # required
+    #     filters: [ # required
+    #       {
+    #         filter_key: "ResourceArnOrId",
+    #         filter_values: ["ResourceArnOrId"],
+    #       },
+    #     ],
+    #     groupings: ["GroupingV2"],
+    #     metrics: [ # required
+    #       {
+    #         name: "MetricNameV2",
+    #         threshold: [
+    #           {
+    #             comparison: "ResourceArnOrId",
+    #             threshold_value: 1.0,
+    #           },
+    #         ],
+    #         metric_filters: [
+    #           {
+    #             metric_filter_key: "String",
+    #             metric_filter_values: ["String"],
+    #           },
+    #         ],
+    #       },
+    #     ],
+    #     next_token: "NextToken2500",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.metric_results #=> Array
+    #   resp.metric_results[0].dimensions #=> Hash
+    #   resp.metric_results[0].dimensions["DimensionsV2Key"] #=> String
+    #   resp.metric_results[0].collections #=> Array
+    #   resp.metric_results[0].collections[0].metric.name #=> String
+    #   resp.metric_results[0].collections[0].metric.threshold #=> Array
+    #   resp.metric_results[0].collections[0].metric.threshold[0].comparison #=> String
+    #   resp.metric_results[0].collections[0].metric.threshold[0].threshold_value #=> Float
+    #   resp.metric_results[0].collections[0].metric.metric_filters #=> Array
+    #   resp.metric_results[0].collections[0].metric.metric_filters[0].metric_filter_key #=> String
+    #   resp.metric_results[0].collections[0].metric.metric_filters[0].metric_filter_values #=> Array
+    #   resp.metric_results[0].collections[0].metric.metric_filters[0].metric_filter_values[0] #=> String
+    #   resp.metric_results[0].collections[0].value #=> Float
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataV2 AWS API Documentation
+    #
+    # @overload get_metric_data_v2(params = {})
+    # @param [Hash] params ({})
+    def get_metric_data_v2(params = {}, options = {})
+      req = build_request(:get_metric_data_v2, params)
+      req.send_request(options)
+    end
+
     # Gets details about a specific task template in the specified Amazon
     # Connect instance.
     #
@@ -10367,7 +10750,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.98.0'
+      context[:gem_version] = '1.99.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -229,6 +229,9 @@ module Aws::Connect
     Description250 = Shapes::StringShape.new(name: 'Description250')
     DestinationNotAllowedException = Shapes::StructureShape.new(name: 'DestinationNotAllowedException')
     Dimensions = Shapes::StructureShape.new(name: 'Dimensions')
+    DimensionsV2Key = Shapes::StringShape.new(name: 'DimensionsV2Key')
+    DimensionsV2Map = Shapes::MapShape.new(name: 'DimensionsV2Map')
+    DimensionsV2Value = Shapes::StringShape.new(name: 'DimensionsV2Value')
     DirectoryAlias = Shapes::StringShape.new(name: 'DirectoryAlias')
     DirectoryId = Shapes::StringShape.new(name: 'DirectoryId')
     DirectoryType = Shapes::StringShape.new(name: 'DirectoryType')
@@ -255,7 +258,10 @@ module Aws::Connect
     EventBridgeActionDefinition = Shapes::StructureShape.new(name: 'EventBridgeActionDefinition')
     EventBridgeActionName = Shapes::StringShape.new(name: 'EventBridgeActionName')
     EventSourceName = Shapes::StringShape.new(name: 'EventSourceName')
+    FilterV2 = Shapes::StructureShape.new(name: 'FilterV2')
+    FilterValueList = Shapes::ListShape.new(name: 'FilterValueList')
     Filters = Shapes::StructureShape.new(name: 'Filters')
+    FiltersV2List = Shapes::ListShape.new(name: 'FiltersV2List')
     FunctionArn = Shapes::StringShape.new(name: 'FunctionArn')
     FunctionArnsList = Shapes::ListShape.new(name: 'FunctionArnsList')
     GetContactAttributesRequest = Shapes::StructureShape.new(name: 'GetContactAttributesRequest')
@@ -268,12 +274,16 @@ module Aws::Connect
     GetFederationTokenResponse = Shapes::StructureShape.new(name: 'GetFederationTokenResponse')
     GetMetricDataRequest = Shapes::StructureShape.new(name: 'GetMetricDataRequest')
     GetMetricDataResponse = Shapes::StructureShape.new(name: 'GetMetricDataResponse')
+    GetMetricDataV2Request = Shapes::StructureShape.new(name: 'GetMetricDataV2Request')
+    GetMetricDataV2Response = Shapes::StructureShape.new(name: 'GetMetricDataV2Response')
     GetTaskTemplateRequest = Shapes::StructureShape.new(name: 'GetTaskTemplateRequest')
     GetTaskTemplateResponse = Shapes::StructureShape.new(name: 'GetTaskTemplateResponse')
     GetTrafficDistributionRequest = Shapes::StructureShape.new(name: 'GetTrafficDistributionRequest')
     GetTrafficDistributionResponse = Shapes::StructureShape.new(name: 'GetTrafficDistributionResponse')
     Grouping = Shapes::StringShape.new(name: 'Grouping')
+    GroupingV2 = Shapes::StringShape.new(name: 'GroupingV2')
     Groupings = Shapes::ListShape.new(name: 'Groupings')
+    GroupingsV2 = Shapes::ListShape.new(name: 'GroupingsV2')
     HierarchyGroup = Shapes::StructureShape.new(name: 'HierarchyGroup')
     HierarchyGroupCondition = Shapes::StructureShape.new(name: 'HierarchyGroupCondition')
     HierarchyGroupId = Shapes::StringShape.new(name: 'HierarchyGroupId')
@@ -426,6 +436,16 @@ module Aws::Connect
     MediaConcurrencies = Shapes::ListShape.new(name: 'MediaConcurrencies')
     MediaConcurrency = Shapes::StructureShape.new(name: 'MediaConcurrency')
     Message = Shapes::StringShape.new(name: 'Message')
+    MetricDataCollectionsV2 = Shapes::ListShape.new(name: 'MetricDataCollectionsV2')
+    MetricDataV2 = Shapes::StructureShape.new(name: 'MetricDataV2')
+    MetricFilterV2 = Shapes::StructureShape.new(name: 'MetricFilterV2')
+    MetricFilterValueList = Shapes::ListShape.new(name: 'MetricFilterValueList')
+    MetricFiltersV2List = Shapes::ListShape.new(name: 'MetricFiltersV2List')
+    MetricNameV2 = Shapes::StringShape.new(name: 'MetricNameV2')
+    MetricResultV2 = Shapes::StructureShape.new(name: 'MetricResultV2')
+    MetricResultsV2 = Shapes::ListShape.new(name: 'MetricResultsV2')
+    MetricV2 = Shapes::StructureShape.new(name: 'MetricV2')
+    MetricsV2 = Shapes::ListShape.new(name: 'MetricsV2')
     MinutesLimit60 = Shapes::IntegerShape.new(name: 'MinutesLimit60')
     MonitorCapability = Shapes::StringShape.new(name: 'MonitorCapability')
     MonitorContactRequest = Shapes::StructureShape.new(name: 'MonitorContactRequest')
@@ -532,6 +552,7 @@ module Aws::Connect
     ReplicateInstanceResponse = Shapes::StructureShape.new(name: 'ReplicateInstanceResponse')
     RequiredFieldInfo = Shapes::StructureShape.new(name: 'RequiredFieldInfo')
     RequiredTaskTemplateFields = Shapes::ListShape.new(name: 'RequiredTaskTemplateFields')
+    ResourceArnOrId = Shapes::StringShape.new(name: 'ResourceArnOrId')
     ResourceConflictException = Shapes::StructureShape.new(name: 'ResourceConflictException')
     ResourceInUseException = Shapes::StructureShape.new(name: 'ResourceInUseException')
     ResourceNotFoundException = Shapes::StructureShape.new(name: 'ResourceNotFoundException')
@@ -668,6 +689,8 @@ module Aws::Connect
     TaskTemplateStatus = Shapes::StringShape.new(name: 'TaskTemplateStatus')
     TelephonyConfig = Shapes::StructureShape.new(name: 'TelephonyConfig')
     Threshold = Shapes::StructureShape.new(name: 'Threshold')
+    ThresholdCollections = Shapes::ListShape.new(name: 'ThresholdCollections')
+    ThresholdV2 = Shapes::StructureShape.new(name: 'ThresholdV2')
     ThresholdValue = Shapes::FloatShape.new(name: 'ThresholdValue')
     ThrottlingException = Shapes::StructureShape.new(name: 'ThrottlingException')
     TimeZone = Shapes::StringShape.new(name: 'TimeZone')
@@ -1491,6 +1514,9 @@ module Aws::Connect
     Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
     Dimensions.struct_class = Types::Dimensions
 
+    DimensionsV2Map.key = Shapes::ShapeRef.new(shape: DimensionsV2Key)
+    DimensionsV2Map.value = Shapes::ShapeRef.new(shape: DimensionsV2Value)
+
     DisassociateApprovedOriginRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     DisassociateApprovedOriginRequest.add_member(:origin, Shapes::ShapeRef.new(shape: Origin, required: true, location: "querystring", location_name: "origin"))
     DisassociateApprovedOriginRequest.struct_class = Types::DisassociateApprovedOriginRequest
@@ -1559,11 +1585,19 @@ module Aws::Connect
     EventBridgeActionDefinition.add_member(:name, Shapes::ShapeRef.new(shape: EventBridgeActionName, required: true, location_name: "Name"))
     EventBridgeActionDefinition.struct_class = Types::EventBridgeActionDefinition
 
+    FilterV2.add_member(:filter_key, Shapes::ShapeRef.new(shape: ResourceArnOrId, location_name: "FilterKey"))
+    FilterV2.add_member(:filter_values, Shapes::ShapeRef.new(shape: FilterValueList, location_name: "FilterValues"))
+    FilterV2.struct_class = Types::FilterV2
+
+    FilterValueList.member = Shapes::ShapeRef.new(shape: ResourceArnOrId)
+
     Filters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
     Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
     Filters.struct_class = Types::Filters
 
+    FiltersV2List.member = Shapes::ShapeRef.new(shape: FilterV2)
+
     FunctionArnsList.member = Shapes::ShapeRef.new(shape: FunctionArn)
 
     GetContactAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -1622,6 +1656,20 @@ module Aws::Connect
     GetMetricDataResponse.add_member(:metric_results, Shapes::ShapeRef.new(shape: HistoricalMetricResults, location_name: "MetricResults"))
     GetMetricDataResponse.struct_class = Types::GetMetricDataResponse
 
+    GetMetricDataV2Request.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "ResourceArn"))
+    GetMetricDataV2Request.add_member(:start_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "StartTime"))
+    GetMetricDataV2Request.add_member(:end_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "EndTime"))
+    GetMetricDataV2Request.add_member(:filters, Shapes::ShapeRef.new(shape: FiltersV2List, required: true, location_name: "Filters"))
+    GetMetricDataV2Request.add_member(:groupings, Shapes::ShapeRef.new(shape: GroupingsV2, location_name: "Groupings"))
+    GetMetricDataV2Request.add_member(:metrics, Shapes::ShapeRef.new(shape: MetricsV2, required: true, location_name: "Metrics"))
+    GetMetricDataV2Request.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    GetMetricDataV2Request.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    GetMetricDataV2Request.struct_class = Types::GetMetricDataV2Request
+
+    GetMetricDataV2Response.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    GetMetricDataV2Response.add_member(:metric_results, Shapes::ShapeRef.new(shape: MetricResultsV2, location_name: "MetricResults"))
+    GetMetricDataV2Response.struct_class = Types::GetMetricDataV2Response
+
     GetTaskTemplateRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     GetTaskTemplateRequest.add_member(:task_template_id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location: "uri", location_name: "TaskTemplateId"))
     GetTaskTemplateRequest.add_member(:snapshot_version, Shapes::ShapeRef.new(shape: SnapshotVersion, location: "querystring", location_name: "snapshotVersion"))
@@ -1652,6 +1700,8 @@ module Aws::Connect
 
     Groupings.member = Shapes::ShapeRef.new(shape: Grouping)
 
+    GroupingsV2.member = Shapes::ShapeRef.new(shape: GroupingV2)
+
     HierarchyGroup.add_member(:id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "Id"))
     HierarchyGroup.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     HierarchyGroup.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyGroupName, location_name: "Name"))
@@ -2183,6 +2233,33 @@ module Aws::Connect
     MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, required: true, location_name: "Concurrency"))
     MediaConcurrency.struct_class = Types::MediaConcurrency
 
+    MetricDataCollectionsV2.member = Shapes::ShapeRef.new(shape: MetricDataV2)
+
+    MetricDataV2.add_member(:metric, Shapes::ShapeRef.new(shape: MetricV2, location_name: "Metric"))
+    MetricDataV2.add_member(:value, Shapes::ShapeRef.new(shape: Value, location_name: "Value", metadata: {"box"=>true}))
+    MetricDataV2.struct_class = Types::MetricDataV2
+
+    MetricFilterV2.add_member(:metric_filter_key, Shapes::ShapeRef.new(shape: String, location_name: "MetricFilterKey"))
+    MetricFilterV2.add_member(:metric_filter_values, Shapes::ShapeRef.new(shape: MetricFilterValueList, location_name: "MetricFilterValues"))
+    MetricFilterV2.struct_class = Types::MetricFilterV2
+
+    MetricFilterValueList.member = Shapes::ShapeRef.new(shape: String)
+
+    MetricFiltersV2List.member = Shapes::ShapeRef.new(shape: MetricFilterV2)
+
+    MetricResultV2.add_member(:dimensions, Shapes::ShapeRef.new(shape: DimensionsV2Map, location_name: "Dimensions"))
+    MetricResultV2.add_member(:collections, Shapes::ShapeRef.new(shape: MetricDataCollectionsV2, location_name: "Collections"))
+    MetricResultV2.struct_class = Types::MetricResultV2
+
+    MetricResultsV2.member = Shapes::ShapeRef.new(shape: MetricResultV2)
+
+    MetricV2.add_member(:name, Shapes::ShapeRef.new(shape: MetricNameV2, location_name: "Name"))
+    MetricV2.add_member(:threshold, Shapes::ShapeRef.new(shape: ThresholdCollections, location_name: "Threshold"))
+    MetricV2.add_member(:metric_filters, Shapes::ShapeRef.new(shape: MetricFiltersV2List, location_name: "MetricFilters"))
+    MetricV2.struct_class = Types::MetricV2
+
+    MetricsV2.member = Shapes::ShapeRef.new(shape: MetricV2)
+
     MonitorContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     MonitorContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
     MonitorContactRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: AgentResourceId, required: true, location_name: "UserId"))
@@ -2834,6 +2911,12 @@ module Aws::Connect
     Threshold.add_member(:threshold_value, Shapes::ShapeRef.new(shape: ThresholdValue, location_name: "ThresholdValue", metadata: {"box"=>true}))
     Threshold.struct_class = Types::Threshold
 
+    ThresholdCollections.member = Shapes::ShapeRef.new(shape: ThresholdV2)
+
+    ThresholdV2.add_member(:comparison, Shapes::ShapeRef.new(shape: ResourceArnOrId, location_name: "Comparison"))
+    ThresholdV2.add_member(:threshold_value, Shapes::ShapeRef.new(shape: ThresholdValue, location_name: "ThresholdValue", metadata: {"box"=>true}))
+    ThresholdV2.struct_class = Types::ThresholdV2
+
     ThrottlingException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     ThrottlingException.struct_class = Types::ThrottlingException
 
@@ -4332,6 +4415,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:get_metric_data_v2, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "GetMetricDataV2"
+        o.http_method = "POST"
+        o.http_request_uri = "/metrics/data"
+        o.input = Shapes::ShapeRef.new(shape: GetMetricDataV2Request)
+        o.output = Shapes::ShapeRef.new(shape: GetMetricDataV2Response)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:get_task_template, Seahorse::Model::Operation.new.tap do |o|
         o.name = "GetTaskTemplate"
         o.http_method = "GET"

data/lib/aws-sdk-connect/endpoints.rb

@@ -1075,6 +1075,20 @@ module Aws::Connect
       end
     end
 
+    class GetMetricDataV2
+      def self.build(context)
+        unless context.config.regional_endpoint
+          endpoint = context.config.endpoint.to_s
+        end
+        Aws::Connect::EndpointParameters.new(
+          region: context.config.region,
+          use_dual_stack: context.config.use_dualstack_endpoint,
+          use_fips: context.config.use_fips_endpoint,
+          endpoint: endpoint,
+        )
+      end
+    end
+
     class GetTaskTemplate
       def self.build(context)
         unless context.config.regional_endpoint

data/lib/aws-sdk-connect/plugins/endpoints.rb

@@ -208,6 +208,8 @@ module Aws::Connect
             Aws::Connect::Endpoints::GetFederationToken.build(context)
           when :get_metric_data
             Aws::Connect::Endpoints::GetMetricData.build(context)
+          when :get_metric_data_v2
+            Aws::Connect::Endpoints::GetMetricDataV2.build(context)
           when :get_task_template
             Aws::Connect::Endpoints::GetTaskTemplate.build(context)
           when :get_traffic_distribution

data/lib/aws-sdk-connect/types.rb

@@ -3903,6 +3903,36 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains the filter to apply when retrieving metrics with the
+    # [GetMetricDataV2][1] API.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html
+    #
+    # @!attribute [rw] filter_key
+    #   The key to use for filtering data. For example, `QUEUE`,
+    #   `ROUTING_PROFILE, AGENT`, `CHANNEL`, `AGENT_HIERARCHY_LEVEL_ONE`,
+    #   `AGENT_HIERARCHY_LEVEL_TWO`, `AGENT_HIERARCHY_LEVEL_THREE`,
+    #   `AGENT_HIERARCHY_LEVEL_FOUR`, `AGENT_HIERARCHY_LEVEL_FIVE`. There
+    #   must be at least 1 key and a maximum 5 keys.
+    #   @return [String]
+    #
+    # @!attribute [rw] filter_values
+    #   The identifiers to use for filtering data. For example, if you have
+    #   a filter key of `QUEUE`, you would add queue IDs or ARNs in
+    #   `FilterValues`.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FilterV2 AWS API Documentation
+    #
+    class FilterV2 < Struct.new(
+      :filter_key,
+      :filter_values)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the filter to apply when retrieving metrics.
     #
     # @!attribute [rw] queues
@@ -4584,6 +4614,344 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] resource_arn
+    #   The Amazon Resource Name (ARN) of the resource. This includes the
+    #   `instanceId` an Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] start_time
+    #   The timestamp, in UNIX Epoch time format, at which to start the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be before the end time timestamp. The time range between
+    #   the start and end time must be less than 24 hours. The start time
+    #   cannot be earlier than 14 days before the time of the request.
+    #   Historical metrics are available for 14 days.
+    #   @return [Time]
+    #
+    # @!attribute [rw] end_time
+    #   The timestamp, in UNIX Epoch time format, at which to end the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be later than the start time timestamp.
+    #
+    #   The time range between the start and end time must be less than 24
+    #   hours.
+    #   @return [Time]
+    #
+    # @!attribute [rw] filters
+    #   The filters to apply to returned metrics. You can filter on the
+    #   following resources:
+    #
+    #   * Queues
+    #
+    #   * Routing profiles
+    #
+    #   * Agents
+    #
+    #   * Channels
+    #
+    #   * User hierarchy groups
+    #
+    #   At least one filter must be passed from queues, routing profiles,
+    #   agents, or user hierarchy groups.
+    #
+    #   To filter by phone number, see [Create a historical metrics
+    #   report][1] in the *Amazon Connect Administrator's Guide*.
+    #
+    #   Note the following limits:
+    #
+    #   * **Filter keys**\: A maximum of 5 filter keys are supported in a
+    #     single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
+    #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
+    #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
+    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #
+    #   * **Filter values**\: A maximum of 100 filter values are supported
+    #     in a single request. For example, a `GetMetricDataV2` request can
+    #     filter by 50 queues, 35 agents, and 15 routing profiles for a
+    #     total of 100 filter values. `VOICE`, `CHAT`, and `TASK` are valid
+    #     `filterValue` for the `CHANNEL` filter key.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
+    #   @return [Array<Types::FilterV2>]
+    #
+    # @!attribute [rw] groupings
+    #   The grouping applied to the metrics that are returned. For example,
+    #   when results are grouped by queue, the metrics returned are grouped
+    #   by queue. The values that are returned apply to the metrics for each
+    #   queue. They are not aggregated for all queues.
+    #
+    #   If no grouping is specified, a summary of all metrics is returned.
+    #
+    #   Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
+    #   `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
+    #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
+    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] metrics
+    #   The metrics to retrieve. Specify the name, groupings, and filters
+    #   for each metric. The following historical metrics are available. For
+    #   a description of each metric, see [Historical metrics
+    #   definitions][1] in the *Amazon Connect Administrator's Guide*.
+    #
+    #   AGENT\_ADHERENT\_TIME
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AGENT\_NON\_RESPONSE
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AGENT\_OCCUPANCY
+    #
+    #   : Unit: Percentage
+    #
+    #     Valid groupings and filters: Routing Profile, Agent, Agent
+    #     Hierarchy
+    #
+    #   AGENT\_SCHEDULE\_ADHERENCE
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AGENT\_SCHEDULED\_TIME
+    #
+    #   : This metric is available only in Amazon Web Services Regions where
+    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_ABANDON\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_AFTER\_CONTACT\_WORK\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_AGENT\_CONNECTING\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`. For now, this metric
+    #     only supports the following as `INITIATION_METHOD`\: `INBOUND` \|
+    #     `OUTBOUND` \| `CALLBACK` \| `API`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_HANDLE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_HOLD\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_INTERACTION\_AND\_HOLD\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_INTERACTION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   AVG\_QUEUE\_ANSWER\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   CONTACTS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_CREATED
+    #
+    #   : Unit: Count
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   CONTACTS\_HANDLED
+    #
+    #   : Unit: Count
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_HOLD\_ABANDONS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_QUEUED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   MAX\_QUEUED\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   SERVICE\_LEVEL
+    #
+    #   : You can include up to 20 SERVICE\_LEVEL metrics in a request.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #   SUM\_CONTACTS\_ANSWERED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_CONTACTS\_ABANDONED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_CONTACTS\_DISCONNECTED
+    #
+    #   : Valid metric filter key: `DISCONNECT_REASON`
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
+    #   @return [Array<Types::MetricV2>]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataV2Request AWS API Documentation
+    #
+    class GetMetricDataV2Request < Struct.new(
+      :resource_arn,
+      :start_time,
+      :end_time,
+      :filters,
+      :groupings,
+      :metrics,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] metric_results
+    #   Information about the metrics requested in the API request If no
+    #   grouping is specified, a summary of metric data is returned.
+    #   @return [Array<Types::MetricResultV2>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataV2Response AWS API Documentation
+    #
+    class GetMetricDataV2Response < Struct.new(
+      :next_token,
+      :metric_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7352,6 +7720,101 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains the name, thresholds, and metric filters.
+    #
+    # @!attribute [rw] metric
+    #   The metric name, thresholds, and metric filters of the returned
+    #   metric.
+    #   @return [Types::MetricV2]
+    #
+    # @!attribute [rw] value
+    #   The corresponding value of the metric returned in the response.
+    #   @return [Float]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricDataV2 AWS API Documentation
+    #
+    class MetricDataV2 < Struct.new(
+      :metric,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the filter used when retrieving metrics.
+    # `MetricFiltersV2` can be used on the following metrics:
+    # `AVG_AGENT_CONNECTING_TIME`, `CONTACTS_CREATED`, `CONTACTS_HANDLED`,
+    # `SUM_CONTACTS_DISCONNECTED`.
+    #
+    # @!attribute [rw] metric_filter_key
+    #   The key to use for filtering data.
+    #
+    #   Valid metric filter keys: `INITIATION_METHOD`, `DISCONNECT_REASON`
+    #   @return [String]
+    #
+    # @!attribute [rw] metric_filter_values
+    #   The values to use for filtering data.
+    #
+    #   Valid metric filter values for `INITIATION_METHOD`\: `INBOUND` \|
+    #   `OUTBOUND` \| `TRANSFER` \| `QUEUE_TRANSFER` \| `CALLBACK` \| `API`
+    #
+    #   Valid metric filter values for `DISCONNECT_REASON`\:
+    #   `CUSTOMER_DISCONNECT` \| `AGENT_DISCONNECT` \|
+    #   `THIRD_PARTY_DISCONNECT` \| `TELECOM_PROBLEM` \| `BARGED` \|
+    #   `CONTACT_FLOW_DISCONNECT` \| `OTHER` \| `EXPIRED` \| `API`
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricFilterV2 AWS API Documentation
+    #
+    class MetricFilterV2 < Struct.new(
+      :metric_filter_key,
+      :metric_filter_values)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the metric results.
+    #
+    # @!attribute [rw] dimensions
+    #   The dimension for the metrics.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] collections
+    #   The set of metrics.
+    #   @return [Array<Types::MetricDataV2>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricResultV2 AWS API Documentation
+    #
+    class MetricResultV2 < Struct.new(
+      :dimensions,
+      :collections)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about the metric.
+    #
+    # @!attribute [rw] name
+    #   The name of the metric.
+    #   @return [String]
+    #
+    # @!attribute [rw] threshold
+    #   Contains information about the threshold for service level metrics.
+    #   @return [Array<Types::ThresholdV2>]
+    #
+    # @!attribute [rw] metric_filters
+    #   Contains the filters to be used when returning data.
+    #   @return [Array<Types::MetricFilterV2>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricV2 AWS API Documentation
+    #
+    class MetricV2 < Struct.new(
+      :name,
+      :threshold,
+      :metric_filters)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can find the
     #   instanceId in the ARN of the instance.
@@ -10467,6 +10930,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about the threshold for service level metrics.
+    #
+    # @!attribute [rw] comparison
+    #   The type of comparison. Only "less than" (LT) comparisons are
+    #   supported.
+    #   @return [String]
+    #
+    # @!attribute [rw] threshold_value
+    #   The threshold value to compare.
+    #   @return [Float]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ThresholdV2 AWS API Documentation
+    #
+    class ThresholdV2 < Struct.new(
+      :comparison,
+      :threshold_value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The throttling limit has been exceeded.
     #
     # @!attribute [rw] message

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.98.0'
+  GEM_VERSION = '1.99.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.98.0
+  version: 1.99.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-02-24 00:00:00.000000000 Z
+date: 2023-03-09 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core