aws-sdk-connect 1.98.0 → 1.100.0

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@@ -3903,6 +3903,36 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Contains the filter to apply when retrieving metrics with the
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+ # [GetMetricDataV2][1] API.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html
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+ #
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+ # @!attribute [rw] filter_key
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+ # The key to use for filtering data. For example, `QUEUE`,
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+ # `ROUTING_PROFILE, AGENT`, `CHANNEL`, `AGENT_HIERARCHY_LEVEL_ONE`,
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+ # `AGENT_HIERARCHY_LEVEL_TWO`, `AGENT_HIERARCHY_LEVEL_THREE`,
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+ # `AGENT_HIERARCHY_LEVEL_FOUR`, `AGENT_HIERARCHY_LEVEL_FIVE`. There
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+ # must be at least 1 key and a maximum 5 keys.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] filter_values
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+ # The identifiers to use for filtering data. For example, if you have
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+ # a filter key of `QUEUE`, you would add queue IDs or ARNs in
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+ # `FilterValues`.
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+ # @return [Array<String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FilterV2 AWS API Documentation
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+ #
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+ class FilterV2 < Struct.new(
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+ :filter_key,
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+ :filter_values)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Contains the filter to apply when retrieving metrics.
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  #
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  # @!attribute [rw] queues
@@ -4584,6 +4614,344 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # @!attribute [rw] resource_arn
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+ # The Amazon Resource Name (ARN) of the resource. This includes the
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+ # `instanceId` an Amazon Connect instance.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] start_time
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+ # The timestamp, in UNIX Epoch time format, at which to start the
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+ # reporting interval for the retrieval of historical metrics data. The
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+ # time must be before the end time timestamp. The time range between
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+ # the start and end time must be less than 24 hours. The start time
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+ # cannot be earlier than 14 days before the time of the request.
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+ # Historical metrics are available for 14 days.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] end_time
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+ # The timestamp, in UNIX Epoch time format, at which to end the
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+ # reporting interval for the retrieval of historical metrics data. The
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+ # time must be later than the start time timestamp.
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+ #
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+ # The time range between the start and end time must be less than 24
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+ # hours.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] filters
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+ # The filters to apply to returned metrics. You can filter on the
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+ # following resources:
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+ #
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+ # * Queues
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+ #
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+ # * Routing profiles
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+ #
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+ # * Agents
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+ #
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+ # * Channels
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+ #
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+ # * User hierarchy groups
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+ #
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+ # At least one filter must be passed from queues, routing profiles,
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+ # agents, or user hierarchy groups.
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+ #
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+ # To filter by phone number, see [Create a historical metrics
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+ # report][1] in the *Amazon Connect Administrator's Guide*.
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+ #
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+ # Note the following limits:
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+ #
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+ # * **Filter keys**: A maximum of 5 filter keys are supported in a
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+ # single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
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+ # `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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+ # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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+ # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
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+ #
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+ # * **Filter values**: A maximum of 100 filter values are supported in
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+ # a single request. For example, a `GetMetricDataV2` request can
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+ # filter by 50 queues, 35 agents, and 15 routing profiles for a
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+ # total of 100 filter values. `VOICE`, `CHAT`, and `TASK` are valid
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+ # `filterValue` for the `CHANNEL` filter key.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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+ # @return [Array<Types::FilterV2>]
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+ #
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+ # @!attribute [rw] groupings
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+ # The grouping applied to the metrics that are returned. For example,
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+ # when results are grouped by queue, the metrics returned are grouped
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+ # by queue. The values that are returned apply to the metrics for each
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+ # queue. They are not aggregated for all queues.
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+ #
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+ # If no grouping is specified, a summary of all metrics is returned.
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+ #
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+ # Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
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+ # `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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+ # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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+ # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] metrics
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+ # The metrics to retrieve. Specify the name, groupings, and filters
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+ # for each metric. The following historical metrics are available. For
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+ # a description of each metric, see [Historical metrics
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+ # definitions][1] in the *Amazon Connect Administrator's Guide*.
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+ #
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+ # AGENT\_ADHERENT\_TIME
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+ #
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+ # : This metric is available only in Amazon Web Services Regions where
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+ # [Forecasting, capacity planning, and scheduling][2] is available.
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+ #
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+ # Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AGENT\_NON\_RESPONSE
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AGENT\_OCCUPANCY
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+ #
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+ # : Unit: Percentage
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+ #
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+ # Valid groupings and filters: Routing Profile, Agent, Agent
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+ # Hierarchy
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+ #
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+ # AGENT\_SCHEDULE\_ADHERENCE
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+ #
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+ # : This metric is available only in Amazon Web Services Regions where
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+ # [Forecasting, capacity planning, and scheduling][2] is available.
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+ #
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+ # Unit: Percent
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AGENT\_SCHEDULED\_TIME
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+ #
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+ # : This metric is available only in Amazon Web Services Regions where
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+ # [Forecasting, capacity planning, and scheduling][2] is available.
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+ #
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+ # Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_ABANDON\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_AFTER\_CONTACT\_WORK\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_AGENT\_CONNECTING\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid metric filter key: `INITIATION_METHOD`. For now, this metric
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+ # only supports the following as `INITIATION_METHOD`: `INBOUND` \|
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+ # `OUTBOUND` \| `CALLBACK` \| `API`
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_HANDLE\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_HOLD\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_INTERACTION\_AND\_HOLD\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # AVG\_INTERACTION\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # AVG\_QUEUE\_ANSWER\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # CONTACTS\_ABANDONED
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_CREATED
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid metric filter key: `INITIATION_METHOD`
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # CONTACTS\_HANDLED
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_HOLD\_ABANDONS
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_QUEUED
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_TRANSFERRED\_OUT
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # MAX\_QUEUED\_TIME
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+ #
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+ # : Unit: Seconds
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile,
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+ # Agent, Agent Hierarchy
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+ #
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+ # SERVICE\_LEVEL
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+ #
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+ # : You can include up to 20 SERVICE\_LEVEL metrics in a request.
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+ #
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+ # Unit: Percent
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # Threshold: For `ThresholdValue`, enter any whole number from 1 to
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+ # 604800 (inclusive), in seconds. For `Comparison`, you must enter
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+ # `LT` (for "Less than").
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+ #
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+ # SUM\_CONTACTS\_ANSWERED\_IN\_X
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # SUM\_CONTACTS\_ABANDONED\_IN\_X
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # SUM\_CONTACTS\_DISCONNECTED
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+ #
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+ # : Valid metric filter key: `DISCONNECT_REASON`
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+ #
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+ # Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ # SUM\_RETRY\_CALLBACK\_ATTEMPTS
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
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+ # @return [Array<Types::MetricV2>]
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+ #
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+ # @!attribute [rw] next_token
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+ # The token for the next set of results. Use the value returned in the
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+ # previous response in the next request to retrieve the next set of
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+ # results.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] max_results
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+ # The maximum number of results to return per page.
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+ # @return [Integer]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataV2Request AWS API Documentation
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+ #
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+ class GetMetricDataV2Request < Struct.new(
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+ :resource_arn,
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+ :start_time,
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+ :end_time,
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+ :filters,
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+ :groupings,
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+ :metrics,
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+ :next_token,
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+ :max_results)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # @!attribute [rw] next_token
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+ # If there are additional results, this is the token for the next set
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+ # of results.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] metric_results
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+ # Information about the metrics requested in the API request If no
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+ # grouping is specified, a summary of metric data is returned.
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+ # @return [Array<Types::MetricResultV2>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricDataV2Response AWS API Documentation
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+ #
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+ class GetMetricDataV2Response < Struct.new(
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+ :next_token,
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+ :metric_results)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # @!attribute [rw] instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
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  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7336,11 +7704,11 @@ module Aws::Connect
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7704
  # The number of contacts an agent can have on a channel
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  # simultaneously.
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  #
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- # Valid Range for `VOICE`\: Minimum value of 1. Maximum value of 1.
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+ # Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1.
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7708
  #
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- # Valid Range for `CHAT`\: Minimum value of 1. Maximum value of 10.
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+ # Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10.
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  #
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- # Valid Range for `TASK`\: Minimum value of 1. Maximum value of 10.
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+ # Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.
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  # @return [Integer]
7345
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  #
7346
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
@@ -7352,6 +7720,101 @@ module Aws::Connect
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7720
  include Aws::Structure
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  end
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7722
 
7723
+ # Contains the name, thresholds, and metric filters.
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+ #
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+ # @!attribute [rw] metric
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+ # The metric name, thresholds, and metric filters of the returned
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+ # metric.
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+ # @return [Types::MetricV2]
7729
+ #
7730
+ # @!attribute [rw] value
7731
+ # The corresponding value of the metric returned in the response.
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+ # @return [Float]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricDataV2 AWS API Documentation
7735
+ #
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+ class MetricDataV2 < Struct.new(
7737
+ :metric,
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+ :value)
7739
+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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+ # Contains information about the filter used when retrieving metrics.
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+ # `MetricFiltersV2` can be used on the following metrics:
7745
+ # `AVG_AGENT_CONNECTING_TIME`, `CONTACTS_CREATED`, `CONTACTS_HANDLED`,
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+ # `SUM_CONTACTS_DISCONNECTED`.
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+ #
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+ # @!attribute [rw] metric_filter_key
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+ # The key to use for filtering data.
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+ #
7751
+ # Valid metric filter keys: `INITIATION_METHOD`, `DISCONNECT_REASON`
7752
+ # @return [String]
7753
+ #
7754
+ # @!attribute [rw] metric_filter_values
7755
+ # The values to use for filtering data.
7756
+ #
7757
+ # Valid metric filter values for `INITIATION_METHOD`: `INBOUND` \|
7758
+ # `OUTBOUND` \| `TRANSFER` \| `QUEUE_TRANSFER` \| `CALLBACK` \| `API`
7759
+ #
7760
+ # Valid metric filter values for `DISCONNECT_REASON`:
7761
+ # `CUSTOMER_DISCONNECT` \| `AGENT_DISCONNECT` \|
7762
+ # `THIRD_PARTY_DISCONNECT` \| `TELECOM_PROBLEM` \| `BARGED` \|
7763
+ # `CONTACT_FLOW_DISCONNECT` \| `OTHER` \| `EXPIRED` \| `API`
7764
+ # @return [Array<String>]
7765
+ #
7766
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricFilterV2 AWS API Documentation
7767
+ #
7768
+ class MetricFilterV2 < Struct.new(
7769
+ :metric_filter_key,
7770
+ :metric_filter_values)
7771
+ SENSITIVE = []
7772
+ include Aws::Structure
7773
+ end
7774
+
7775
+ # Contains information about the metric results.
7776
+ #
7777
+ # @!attribute [rw] dimensions
7778
+ # The dimension for the metrics.
7779
+ # @return [Hash<String,String>]
7780
+ #
7781
+ # @!attribute [rw] collections
7782
+ # The set of metrics.
7783
+ # @return [Array<Types::MetricDataV2>]
7784
+ #
7785
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricResultV2 AWS API Documentation
7786
+ #
7787
+ class MetricResultV2 < Struct.new(
7788
+ :dimensions,
7789
+ :collections)
7790
+ SENSITIVE = []
7791
+ include Aws::Structure
7792
+ end
7793
+
7794
+ # Contains information about the metric.
7795
+ #
7796
+ # @!attribute [rw] name
7797
+ # The name of the metric.
7798
+ # @return [String]
7799
+ #
7800
+ # @!attribute [rw] threshold
7801
+ # Contains information about the threshold for service level metrics.
7802
+ # @return [Array<Types::ThresholdV2>]
7803
+ #
7804
+ # @!attribute [rw] metric_filters
7805
+ # Contains the filters to be used when returning data.
7806
+ # @return [Array<Types::MetricFilterV2>]
7807
+ #
7808
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MetricV2 AWS API Documentation
7809
+ #
7810
+ class MetricV2 < Struct.new(
7811
+ :name,
7812
+ :threshold,
7813
+ :metric_filters)
7814
+ SENSITIVE = []
7815
+ include Aws::Structure
7816
+ end
7817
+
7355
7818
  # @!attribute [rw] instance_id
7356
7819
  # The identifier of the Amazon Connect instance. You can find the
7357
7820
  # instanceId in the ARN of the instance.
@@ -7595,7 +8058,7 @@ module Aws::Connect
7595
8058
  # The contactId that is used for rehydration depends on the
7596
8059
  # rehydration type. RehydrationType is required for persistent chat.
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8060
  #
7598
- # * `ENTIRE_PAST_SESSION`\: Rehydrates a chat from the most recently
8061
+ # * `ENTIRE_PAST_SESSION`: Rehydrates a chat from the most recently
7599
8062
  # terminated past chat contact of the specified past ended chat
7600
8063
  # session. To use this type, provide the `initialContactId` of the
7601
8064
  # past ended chat session in the `sourceContactId` field. In this
@@ -7603,7 +8066,7 @@ module Aws::Connect
7603
8066
  # the specified chat session that has ended, and uses it to start a
7604
8067
  # persistent chat.
7605
8068
  #
7606
- # * `FROM_SEGMENT`\: Rehydrates a chat from the past chat contact that
8069
+ # * `FROM_SEGMENT`: Rehydrates a chat from the past chat contact that
7607
8070
  # is specified in the `sourceContactId` field.
7608
8071
  #
7609
8072
  # The actual contactId used for rehydration is provided in the
@@ -7964,7 +8427,7 @@ module Aws::Connect
7964
8427
  # A leaf node condition which can be used to specify a string
7965
8428
  # condition.
7966
8429
  #
7967
- # <note markdown="1"> The currently supported value for `FieldName`\: `name`
8430
+ # <note markdown="1"> The currently supported value for `FieldName`: `name`
7968
8431
  #
7969
8432
  # </note>
7970
8433
  # @return [Types::StringCondition]
@@ -8656,7 +9119,7 @@ module Aws::Connect
8656
9119
  # A leaf node condition which can be used to specify a string
8657
9120
  # condition.
8658
9121
  #
8659
- # <note markdown="1"> The currently supported value for `FieldName`\: `name`
9122
+ # <note markdown="1"> The currently supported value for `FieldName`: `name`
8660
9123
  #
8661
9124
  # </note>
8662
9125
  # @return [Types::StringCondition]
@@ -9144,7 +9607,7 @@ module Aws::Connect
9144
9607
  #
9145
9608
  # </note>
9146
9609
  #
9147
- # <note markdown="1"> The currently supported value for `FieldName`\: `name`
9610
+ # <note markdown="1"> The currently supported value for `FieldName`: `name`
9148
9611
  #
9149
9612
  # </note>
9150
9613
  # @return [Types::SecurityProfileSearchCriteria]
@@ -9426,7 +9889,7 @@ module Aws::Connect
9426
9889
  # A leaf node condition which can be used to specify a string
9427
9890
  # condition.
9428
9891
  #
9429
- # <note markdown="1"> The currently supported value for `FieldName`\: `name`
9892
+ # <note markdown="1"> The currently supported value for `FieldName`: `name`
9430
9893
  #
9431
9894
  # </note>
9432
9895
  # @return [Types::StringCondition]
@@ -9642,17 +10105,31 @@ module Aws::Connect
9642
10105
  # @!attribute [rw] chat_duration_in_minutes
9643
10106
  # The total duration of the newly started chat session. If not
9644
10107
  # specified, the chat session duration defaults to 25 hour. The
9645
- # minumum configurable time is 60 minutes. The maximum configurable
10108
+ # minimum configurable time is 60 minutes. The maximum configurable
9646
10109
  # time is 10,080 minutes (7 days).
9647
10110
  # @return [Integer]
9648
10111
  #
9649
10112
  # @!attribute [rw] supported_messaging_content_types
9650
- # The supported chat message content types. Content types must always
9651
- # contain `text/plain`. You can then put any other supported type in
9652
- # the list. For example, all the following lists are valid because
9653
- # they contain `text/plain`\: `[text/plain, text/markdown,
9654
- # application/json]`, `[text/markdown, text/plain]`, `[text/plain,
9655
- # application/json]`.
10113
+ # The supported chat message content types. Supported types are
10114
+ # `text/plain`, `text/markdown`, `application/json`,
10115
+ # `application/vnd.amazonaws.connect.message.interactive`, and
10116
+ # `application/vnd.amazonaws.connect.message.interactive.response`.
10117
+ #
10118
+ # Content types must always contain `text/plain`. You can then put any
10119
+ # other supported type in the list. For example, all the following
10120
+ # lists are valid because they contain `text/plain`: `[text/plain,
10121
+ # text/markdown, application/json]`, `[text/markdown, text/plain]`,
10122
+ # `[text/plain, application/json,
10123
+ # application/vnd.amazonaws.connect.message.interactive.response]`.
10124
+ #
10125
+ # <note markdown="1"> The type `application/vnd.amazonaws.connect.message.interactive` is
10126
+ # required to use the [Show view][1] flow block.
10127
+ #
10128
+ # </note>
10129
+ #
10130
+ #
10131
+ #
10132
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html
9656
10133
  # @return [Array<String>]
9657
10134
  #
9658
10135
  # @!attribute [rw] persistent_chat
@@ -9665,6 +10142,16 @@ module Aws::Connect
9665
10142
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html
9666
10143
  # @return [Types::PersistentChat]
9667
10144
  #
10145
+ # @!attribute [rw] related_contact_id
10146
+ # The unique identifier for an Amazon Connect contact. This identifier
10147
+ # is related to the chat starting.
10148
+ #
10149
+ # <note markdown="1"> You cannot provide data for both RelatedContactId and
10150
+ # PersistentChat.
10151
+ #
10152
+ # </note>
10153
+ # @return [String]
10154
+ #
9668
10155
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactRequest AWS API Documentation
9669
10156
  #
9670
10157
  class StartChatContactRequest < Struct.new(
@@ -9676,7 +10163,8 @@ module Aws::Connect
9676
10163
  :client_token,
9677
10164
  :chat_duration_in_minutes,
9678
10165
  :supported_messaging_content_types,
9679
- :persistent_chat)
10166
+ :persistent_chat,
10167
+ :related_contact_id)
9680
10168
  SENSITIVE = []
9681
10169
  include Aws::Structure
9682
10170
  end
@@ -10126,7 +10614,7 @@ module Aws::Connect
10126
10614
 
10127
10615
  # A leaf node condition which can be used to specify a string condition.
10128
10616
  #
10129
- # <note markdown="1"> The currently supported value for `FieldName`\: `name`
10617
+ # <note markdown="1"> The currently supported value for `FieldName`: `name`
10130
10618
  #
10131
10619
  # </note>
10132
10620
  #
@@ -10467,6 +10955,26 @@ module Aws::Connect
10467
10955
  include Aws::Structure
10468
10956
  end
10469
10957
 
10958
+ # Contains information about the threshold for service level metrics.
10959
+ #
10960
+ # @!attribute [rw] comparison
10961
+ # The type of comparison. Only "less than" (LT) comparisons are
10962
+ # supported.
10963
+ # @return [String]
10964
+ #
10965
+ # @!attribute [rw] threshold_value
10966
+ # The threshold value to compare.
10967
+ # @return [Float]
10968
+ #
10969
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ThresholdV2 AWS API Documentation
10970
+ #
10971
+ class ThresholdV2 < Struct.new(
10972
+ :comparison,
10973
+ :threshold_value)
10974
+ SENSITIVE = []
10975
+ include Aws::Structure
10976
+ end
10977
+
10470
10978
  # The throttling limit has been exceeded.
10471
10979
  #
10472
10980
  # @!attribute [rw] message
@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
52
52
  # @!group service
53
53
  module Aws::Connect
54
54
 
55
- GEM_VERSION = '1.98.0'
55
+ GEM_VERSION = '1.100.0'
56
56
 
57
57
  end
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: aws-sdk-connect
3
3
  version: !ruby/object:Gem::Version
4
- version: 1.98.0
4
+ version: 1.100.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Amazon Web Services
8
8
  autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2023-02-24 00:00:00.000000000 Z
11
+ date: 2023-03-27 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: aws-sdk-core