aws-sdk-connect 1.88.0 → 1.90.0

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA256:
-  metadata.gz: e7d629309ca68eb6b652ae648b9eb52a823082d392833a79acb26addc8535ad9
-  data.tar.gz: 4e16e30d1bb7c6c63ae5ad6662c67c526841456ea7ddeadb54eb7ab43eb95853
+  metadata.gz: 273f7125d5300b56cbcc3af047953876527746e995d90b8ea6d97a4e543f7b03
+  data.tar.gz: ee23cd87340f1719c344ec6a835a63441e1d0e8af6a4c452bba4d4ca203a18ba
 SHA512:
-  metadata.gz: fde2b8391c7dc5d3dd60ce2b129ed653dee305a51bcb78a1bd135b78e993cc401ca79814d9421fced8ca31fc23dc08cddaa8d3fe5b8cb2121bee58b2b6895614
-  data.tar.gz: 2c857bfdebe2a4ae40146609b1c2d19d37dd23f407ac33ce4afa36b2bd75c6f608ce369e7b35139f837a70e6ec1424f5e4d56e55dbe3989162de155f2c0a35c3
+  metadata.gz: e66de2f9b74494ba87202f35dacd801631ebe6ed1790688e77f4a6593a5dff7f3cf361d4d7fd897c5535540f02537cfcb7f8fbceae84c0a52f5d832fdd6d8d26
+  data.tar.gz: 273dfb807d0eb90c6d39f3158fa7b9fefbde5aadbf179587c5d1882fdf7ffac158afa01448c3ca1fae16fba506a4141b975c5ddf74fb5f8032c42af43b38e46e

data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.90.0 (2022-12-23)
+------------------
+
+* Feature - Support for Routing Profile filter, SortCriteria, and grouping by Routing Profiles for GetCurrentMetricData API. Support for RoutingProfiles, UserHierarchyGroups, and Agents as filters, NextStatus and AgentStatusName for GetCurrentUserData. Adds ApproximateTotalCount to both APIs.
+
+1.89.0 (2022-12-22)
+------------------
+
+* Feature - Amazon Connect Chat introduces the Idle Participant/Autodisconnect feature, which allows users to set timeouts relating to the activity of chat participants, using the new UpdateParticipantRoleConfig API.
+
 1.88.0 (2022-12-21)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.88.0
+1.90.0

data/lib/aws-sdk-connect/client.rb

@@ -3847,11 +3847,22 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #
     # @option params [required, Types::Filters] :filters
-    #   The queues, up to 100, or channels, to use to filter the metrics
-    #   returned. Metric data is retrieved only for the resources associated
-    #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
-    #   TASK channels are supported.
+    #   The filters to apply to returned metrics. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
+    #
+    #   Metric data is retrieved only for the resources associated with the
+    #   queues or routing profiles, and by any channels included in the
+    #   filter. (You cannot filter by both queue AND routing profile.) You can
+    #   include both resource IDs and resource ARNs in the same request.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #
     # @option params [Array<String>] :groupings
     #   The grouping applied to the metrics returned. For example, when
@@ -3862,7 +3873,9 @@ module Aws::Connect
     #     VOICE, CHAT, and TASK channels are supported.
     #
     #   * If you group by `ROUTING_PROFILE`, you must include either a queue
-    #     or routing profile filter.
+    #     or routing profile filter. In addition, a routing profile filter is
+    #     required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`, and
+    #     ` OLDEST_CONTACT_AGE`.
     #
     #   * If no `Grouping` is included in the request, a summary of metrics is
     #     returned.
@@ -3991,11 +4004,24 @@ module Aws::Connect
     # @option params [Integer] :max_results
     #   The maximum number of results to return per page.
     #
+    # @option params [Array<Types::CurrentMetricSortCriteria>] :sort_criteria
+    #   The way to sort the resulting response based on metrics. You can enter
+    #   one sort criteria. By default resources are sorted based on
+    #   `AGENTS_ONLINE`, `DESCENDING`. The metric collection is sorted based
+    #   on the input metrics.
+    #
+    #   Note the following:
+    #
+    #   * Sorting on `SLOTS_ACTIVE` and `SLOTS_AVAILABLE` is not supported.
+    #
+    #   ^
+    #
     # @return [Types::GetCurrentMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::GetCurrentMetricDataResponse#next_token #next_token} => String
     #   * {Types::GetCurrentMetricDataResponse#metric_results #metric_results} => Array&lt;Types::CurrentMetricResult&gt;
     #   * {Types::GetCurrentMetricDataResponse#data_snapshot_time #data_snapshot_time} => Time
+    #   * {Types::GetCurrentMetricDataResponse#approximate_total_count #approximate_total_count} => Integer
     #
     # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
     #
@@ -4006,8 +4032,9 @@ module Aws::Connect
     #     filters: { # required
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       routing_profiles: ["RoutingProfileId"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
     #     current_metrics: [ # required
     #       {
     #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
@@ -4016,6 +4043,12 @@ module Aws::Connect
     #     ],
     #     next_token: "NextToken",
     #     max_results: 1,
+    #     sort_criteria: [
+    #       {
+    #         sort_by_metric: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
+    #         sort_order: "ASCENDING", # accepts ASCENDING, DESCENDING
+    #       },
+    #     ],
     #   })
     #
     # @example Response structure
@@ -4025,11 +4058,14 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
+    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
     #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
     #   resp.metric_results[0].collections[0].value #=> Float
     #   resp.data_snapshot_time #=> Time
+    #   resp.approximate_total_count #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricData AWS API Documentation
     #
@@ -4048,9 +4084,25 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #
     # @option params [required, Types::UserDataFilters] :filters
-    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user data
-    #   is retrieved only for those users who are associated with the queues
-    #   and have contacts that are in the specified `ContactState`.
+    #   The filters to apply to returned user data. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Agents: 100
+    #
+    #   * Contact states: 9
+    #
+    #   * User hierarchy groups: 1
+    #
+    #   The user data is retrieved for only the specified values/resources in
+    #   the filter. A maximum of one filter can be passed from queues, routing
+    #   profiles, agents, and user hierarchy groups.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -4064,6 +4116,7 @@ module Aws::Connect
     #
     #   * {Types::GetCurrentUserDataResponse#next_token #next_token} => String
     #   * {Types::GetCurrentUserDataResponse#user_data_list #user_data_list} => Array&lt;Types::UserData&gt;
+    #   * {Types::GetCurrentUserDataResponse#approximate_total_count #approximate_total_count} => Integer
     #
     # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
     #
@@ -4076,6 +4129,9 @@ module Aws::Connect
     #       contact_filter: {
     #         contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
     #       },
+    #       routing_profiles: ["RoutingProfileId"],
+    #       agents: ["UserId"],
+    #       user_hierarchy_groups: ["HierarchyGroupId"],
     #     },
     #     next_token: "NextToken",
     #     max_results: 1,
@@ -4101,6 +4157,7 @@ module Aws::Connect
     #   resp.user_data_list[0].hierarchy_path.level_five.arn #=> String
     #   resp.user_data_list[0].status.status_start_timestamp #=> Time
     #   resp.user_data_list[0].status.status_arn #=> String
+    #   resp.user_data_list[0].status.status_name #=> String
     #   resp.user_data_list[0].available_slots_by_channel #=> Hash
     #   resp.user_data_list[0].available_slots_by_channel["Channel"] #=> Integer
     #   resp.user_data_list[0].max_slots_by_channel #=> Hash
@@ -4116,6 +4173,8 @@ module Aws::Connect
     #   resp.user_data_list[0].contacts[0].connected_to_agent_timestamp #=> Time
     #   resp.user_data_list[0].contacts[0].queue.id #=> String
     #   resp.user_data_list[0].contacts[0].queue.arn #=> String
+    #   resp.user_data_list[0].next_status #=> String
+    #   resp.approximate_total_count #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserData AWS API Documentation
     #
@@ -4421,8 +4480,9 @@ module Aws::Connect
     #     filters: { # required
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       routing_profiles: ["RoutingProfileId"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
     #     historical_metrics: [ # required
     #       {
     #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
@@ -4445,6 +4505,8 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
+    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
     #   resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
@@ -7276,8 +7338,12 @@ module Aws::Connect
     #   10,080 minutes (7 days).
     #
     # @option params [Array<String>] :supported_messaging_content_types
-    #   The supported chat message content types. Content types can be
-    #   text/plain or both text/plain and text/markdown.
+    #   The supported chat message content types. Content types must always
+    #   contain `text/plain`. You can then put any other supported type in the
+    #   list. For example, all the following lists are valid because they
+    #   contain `text/plain`\: `[text/plain, text/markdown,
+    #   application/json]`, `[text/markdown, text/plain]`, `[text/plain,
+    #   application/json]`.
     #
     # @return [Types::StartChatContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -8532,6 +8598,67 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates timeouts for when human chat participants are to be considered
+    # idle, and when agents are automatically disconnected from a chat due
+    # to idleness. You can set four timers:
+    #
+    # * Customer idle timeout
+    #
+    # * Customer auto-disconnect timeout
+    #
+    # * Agent idle timeout
+    #
+    # * Agent auto-disconnect timeout
+    #
+    # For more information about how chat timeouts work, see [Set up chat
+    # timeouts for human participants][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, Types::UpdateParticipantRoleConfigChannelInfo] :channel_configuration
+    #   The Amazon Connect channel you want to configure.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_participant_role_config({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     channel_configuration: { # required
+    #       chat: {
+    #         participant_timer_config_list: [ # required
+    #           {
+    #             participant_role: "CUSTOMER", # required, accepts CUSTOMER, AGENT
+    #             timer_type: "IDLE", # required, accepts IDLE, DISCONNECT_NONCUSTOMER
+    #             timer_value: { # required
+    #               participant_timer_action: "Unset", # accepts Unset
+    #               participant_timer_duration_in_minutes: 1,
+    #             },
+    #           },
+    #         ],
+    #       },
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateParticipantRoleConfig AWS API Documentation
+    #
+    # @overload update_participant_role_config(params = {})
+    # @param [Hash] params ({})
+    def update_participant_role_config(params = {}, options = {})
+      req = build_request(:update_participant_role_config, params)
+      req.send_request(options)
+    end
+
     # Updates your claimed phone number from its current Amazon Connect
     # instance or traffic distribution group to another Amazon Connect
     # instance or traffic distribution group in the same Amazon Web Services
@@ -9613,7 +9740,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.88.0'
+      context[:gem_version] = '1.90.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -37,6 +37,7 @@ module Aws::Connect
     AgentStatusType = Shapes::StringShape.new(name: 'AgentStatusType')
     AgentStatusTypes = Shapes::ListShape.new(name: 'AgentStatusTypes')
     AgentUsername = Shapes::StringShape.new(name: 'AgentUsername')
+    AgentsMinOneMaxHundred = Shapes::ListShape.new(name: 'AgentsMinOneMaxHundred')
     AliasArn = Shapes::StringShape.new(name: 'AliasArn')
     AllowedAccessControlTags = Shapes::MapShape.new(name: 'AllowedAccessControlTags')
     AllowedMonitorCapabilities = Shapes::ListShape.new(name: 'AllowedMonitorCapabilities')
@@ -78,6 +79,7 @@ module Aws::Connect
     ChatContentType = Shapes::StringShape.new(name: 'ChatContentType')
     ChatDurationInMinutes = Shapes::IntegerShape.new(name: 'ChatDurationInMinutes')
     ChatMessage = Shapes::StructureShape.new(name: 'ChatMessage')
+    ChatParticipantRoleConfig = Shapes::StructureShape.new(name: 'ChatParticipantRoleConfig')
     ChatStreamingConfiguration = Shapes::StructureShape.new(name: 'ChatStreamingConfiguration')
     ChatStreamingEndpointARN = Shapes::StringShape.new(name: 'ChatStreamingEndpointARN')
     ClaimPhoneNumberRequest = Shapes::StructureShape.new(name: 'ClaimPhoneNumberRequest')
@@ -159,6 +161,8 @@ module Aws::Connect
     CurrentMetricName = Shapes::StringShape.new(name: 'CurrentMetricName')
     CurrentMetricResult = Shapes::StructureShape.new(name: 'CurrentMetricResult')
     CurrentMetricResults = Shapes::ListShape.new(name: 'CurrentMetricResults')
+    CurrentMetricSortCriteria = Shapes::StructureShape.new(name: 'CurrentMetricSortCriteria')
+    CurrentMetricSortCriteriaMaxOne = Shapes::ListShape.new(name: 'CurrentMetricSortCriteriaMaxOne')
     CurrentMetrics = Shapes::ListShape.new(name: 'CurrentMetrics')
     DateReference = Shapes::StructureShape.new(name: 'DateReference')
     DefaultVocabulary = Shapes::StructureShape.new(name: 'DefaultVocabulary')
@@ -442,6 +446,12 @@ module Aws::Connect
     PEM = Shapes::StringShape.new(name: 'PEM')
     ParticipantDetails = Shapes::StructureShape.new(name: 'ParticipantDetails')
     ParticipantId = Shapes::StringShape.new(name: 'ParticipantId')
+    ParticipantTimerAction = Shapes::StringShape.new(name: 'ParticipantTimerAction')
+    ParticipantTimerConfigList = Shapes::ListShape.new(name: 'ParticipantTimerConfigList')
+    ParticipantTimerConfiguration = Shapes::StructureShape.new(name: 'ParticipantTimerConfiguration')
+    ParticipantTimerDurationInMinutes = Shapes::IntegerShape.new(name: 'ParticipantTimerDurationInMinutes')
+    ParticipantTimerType = Shapes::StringShape.new(name: 'ParticipantTimerType')
+    ParticipantTimerValue = Shapes::UnionShape.new(name: 'ParticipantTimerValue')
     ParticipantToken = Shapes::StringShape.new(name: 'ParticipantToken')
     Password = Shapes::StringShape.new(name: 'Password')
     Percentage = Shapes::IntegerShape.new(name: 'Percentage')
@@ -543,6 +553,7 @@ module Aws::Connect
     RoutingProfileSearchFilter = Shapes::StructureShape.new(name: 'RoutingProfileSearchFilter')
     RoutingProfileSummary = Shapes::StructureShape.new(name: 'RoutingProfileSummary')
     RoutingProfileSummaryList = Shapes::ListShape.new(name: 'RoutingProfileSummaryList')
+    RoutingProfiles = Shapes::ListShape.new(name: 'RoutingProfiles')
     Rule = Shapes::StructureShape.new(name: 'Rule')
     RuleAction = Shapes::StructureShape.new(name: 'RuleAction')
     RuleActions = Shapes::ListShape.new(name: 'RuleActions')
@@ -589,6 +600,7 @@ module Aws::Connect
     ServiceQuotaExceededException = Shapes::StructureShape.new(name: 'ServiceQuotaExceededException')
     SingleSelectOptions = Shapes::ListShape.new(name: 'SingleSelectOptions')
     SnapshotVersion = Shapes::StringShape.new(name: 'SnapshotVersion')
+    SortOrder = Shapes::StringShape.new(name: 'SortOrder')
     SourceApplicationName = Shapes::StringShape.new(name: 'SourceApplicationName')
     SourceType = Shapes::StringShape.new(name: 'SourceType')
     StartChatContactRequest = Shapes::StructureShape.new(name: 'StartChatContactRequest')
@@ -656,6 +668,7 @@ module Aws::Connect
     ThresholdValue = Shapes::FloatShape.new(name: 'ThresholdValue')
     ThrottlingException = Shapes::StructureShape.new(name: 'ThrottlingException')
     TimeZone = Shapes::StringShape.new(name: 'TimeZone')
+    TimerEligibleParticipantRoles = Shapes::StringShape.new(name: 'TimerEligibleParticipantRoles')
     Timestamp = Shapes::TimestampShape.new(name: 'Timestamp')
     TrafficDistributionGroup = Shapes::StructureShape.new(name: 'TrafficDistributionGroup')
     TrafficDistributionGroupArn = Shapes::StringShape.new(name: 'TrafficDistributionGroupArn')
@@ -689,6 +702,9 @@ module Aws::Connect
     UpdateHoursOfOperationRequest = Shapes::StructureShape.new(name: 'UpdateHoursOfOperationRequest')
     UpdateInstanceAttributeRequest = Shapes::StructureShape.new(name: 'UpdateInstanceAttributeRequest')
     UpdateInstanceStorageConfigRequest = Shapes::StructureShape.new(name: 'UpdateInstanceStorageConfigRequest')
+    UpdateParticipantRoleConfigChannelInfo = Shapes::UnionShape.new(name: 'UpdateParticipantRoleConfigChannelInfo')
+    UpdateParticipantRoleConfigRequest = Shapes::StructureShape.new(name: 'UpdateParticipantRoleConfigRequest')
+    UpdateParticipantRoleConfigResponse = Shapes::StructureShape.new(name: 'UpdateParticipantRoleConfigResponse')
     UpdatePhoneNumberRequest = Shapes::StructureShape.new(name: 'UpdatePhoneNumberRequest')
     UpdatePhoneNumberResponse = Shapes::StructureShape.new(name: 'UpdatePhoneNumberResponse')
     UpdateQueueHoursOfOperationRequest = Shapes::StructureShape.new(name: 'UpdateQueueHoursOfOperationRequest')
@@ -725,6 +741,7 @@ module Aws::Connect
     User = Shapes::StructureShape.new(name: 'User')
     UserData = Shapes::StructureShape.new(name: 'UserData')
     UserDataFilters = Shapes::StructureShape.new(name: 'UserDataFilters')
+    UserDataHierarchyGroups = Shapes::ListShape.new(name: 'UserDataHierarchyGroups')
     UserDataList = Shapes::ListShape.new(name: 'UserDataList')
     UserId = Shapes::StringShape.new(name: 'UserId')
     UserIdList = Shapes::ListShape.new(name: 'UserIdList')
@@ -793,6 +810,7 @@ module Aws::Connect
 
     AgentStatusReference.add_member(:status_start_timestamp, Shapes::ShapeRef.new(shape: Timestamp, location_name: "StatusStartTimestamp"))
     AgentStatusReference.add_member(:status_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "StatusArn"))
+    AgentStatusReference.add_member(:status_name, Shapes::ShapeRef.new(shape: AgentStatusName, location_name: "StatusName"))
     AgentStatusReference.struct_class = Types::AgentStatusReference
 
     AgentStatusSummary.add_member(:id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "Id"))
@@ -805,6 +823,8 @@ module Aws::Connect
 
     AgentStatusTypes.member = Shapes::ShapeRef.new(shape: AgentStatusType)
 
+    AgentsMinOneMaxHundred.member = Shapes::ShapeRef.new(shape: UserId)
+
     AllowedAccessControlTags.key = Shapes::ShapeRef.new(shape: SecurityProfilePolicyKey)
     AllowedAccessControlTags.value = Shapes::ShapeRef.new(shape: SecurityProfilePolicyValue)
 
@@ -900,6 +920,9 @@ module Aws::Connect
     ChatMessage.add_member(:content, Shapes::ShapeRef.new(shape: ChatContent, required: true, location_name: "Content"))
     ChatMessage.struct_class = Types::ChatMessage
 
+    ChatParticipantRoleConfig.add_member(:participant_timer_config_list, Shapes::ShapeRef.new(shape: ParticipantTimerConfigList, required: true, location_name: "ParticipantTimerConfigList"))
+    ChatParticipantRoleConfig.struct_class = Types::ChatParticipantRoleConfig
+
     ChatStreamingConfiguration.add_member(:streaming_endpoint_arn, Shapes::ShapeRef.new(shape: ChatStreamingEndpointARN, required: true, location_name: "StreamingEndpointArn"))
     ChatStreamingConfiguration.struct_class = Types::ChatStreamingConfiguration
 
@@ -1233,6 +1256,12 @@ module Aws::Connect
 
     CurrentMetricResults.member = Shapes::ShapeRef.new(shape: CurrentMetricResult)
 
+    CurrentMetricSortCriteria.add_member(:sort_by_metric, Shapes::ShapeRef.new(shape: CurrentMetricName, location_name: "SortByMetric"))
+    CurrentMetricSortCriteria.add_member(:sort_order, Shapes::ShapeRef.new(shape: SortOrder, location_name: "SortOrder"))
+    CurrentMetricSortCriteria.struct_class = Types::CurrentMetricSortCriteria
+
+    CurrentMetricSortCriteriaMaxOne.member = Shapes::ShapeRef.new(shape: CurrentMetricSortCriteria)
+
     CurrentMetrics.member = Shapes::ShapeRef.new(shape: CurrentMetric)
 
     DateReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
@@ -1448,6 +1477,7 @@ module Aws::Connect
 
     Dimensions.add_member(:queue, Shapes::ShapeRef.new(shape: QueueReference, location_name: "Queue"))
     Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
+    Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
     Dimensions.struct_class = Types::Dimensions
 
     DisassociateApprovedOriginRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -1520,6 +1550,7 @@ module Aws::Connect
 
     Filters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
+    Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
     Filters.struct_class = Types::Filters
 
     FunctionArnsList.member = Shapes::ShapeRef.new(shape: FunctionArn)
@@ -1537,11 +1568,13 @@ module Aws::Connect
     GetCurrentMetricDataRequest.add_member(:current_metrics, Shapes::ShapeRef.new(shape: CurrentMetrics, required: true, location_name: "CurrentMetrics"))
     GetCurrentMetricDataRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentMetricDataRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    GetCurrentMetricDataRequest.add_member(:sort_criteria, Shapes::ShapeRef.new(shape: CurrentMetricSortCriteriaMaxOne, location_name: "SortCriteria"))
     GetCurrentMetricDataRequest.struct_class = Types::GetCurrentMetricDataRequest
 
     GetCurrentMetricDataResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentMetricDataResponse.add_member(:metric_results, Shapes::ShapeRef.new(shape: CurrentMetricResults, location_name: "MetricResults"))
     GetCurrentMetricDataResponse.add_member(:data_snapshot_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "DataSnapshotTime"))
+    GetCurrentMetricDataResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     GetCurrentMetricDataResponse.struct_class = Types::GetCurrentMetricDataResponse
 
     GetCurrentUserDataRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -1552,6 +1585,7 @@ module Aws::Connect
 
     GetCurrentUserDataResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentUserDataResponse.add_member(:user_data_list, Shapes::ShapeRef.new(shape: UserDataList, location_name: "UserDataList"))
+    GetCurrentUserDataResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     GetCurrentUserDataResponse.struct_class = Types::GetCurrentUserDataResponse
 
     GetFederationTokenRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -2170,6 +2204,21 @@ module Aws::Connect
     ParticipantDetails.add_member(:display_name, Shapes::ShapeRef.new(shape: DisplayName, required: true, location_name: "DisplayName"))
     ParticipantDetails.struct_class = Types::ParticipantDetails
 
+    ParticipantTimerConfigList.member = Shapes::ShapeRef.new(shape: ParticipantTimerConfiguration)
+
+    ParticipantTimerConfiguration.add_member(:participant_role, Shapes::ShapeRef.new(shape: TimerEligibleParticipantRoles, required: true, location_name: "ParticipantRole"))
+    ParticipantTimerConfiguration.add_member(:timer_type, Shapes::ShapeRef.new(shape: ParticipantTimerType, required: true, location_name: "TimerType"))
+    ParticipantTimerConfiguration.add_member(:timer_value, Shapes::ShapeRef.new(shape: ParticipantTimerValue, required: true, location_name: "TimerValue"))
+    ParticipantTimerConfiguration.struct_class = Types::ParticipantTimerConfiguration
+
+    ParticipantTimerValue.add_member(:participant_timer_action, Shapes::ShapeRef.new(shape: ParticipantTimerAction, location_name: "ParticipantTimerAction"))
+    ParticipantTimerValue.add_member(:participant_timer_duration_in_minutes, Shapes::ShapeRef.new(shape: ParticipantTimerDurationInMinutes, location_name: "ParticipantTimerDurationInMinutes"))
+    ParticipantTimerValue.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
+    ParticipantTimerValue.add_member_subclass(:participant_timer_action, Types::ParticipantTimerValue::ParticipantTimerAction)
+    ParticipantTimerValue.add_member_subclass(:participant_timer_duration_in_minutes, Types::ParticipantTimerValue::ParticipantTimerDurationInMinutes)
+    ParticipantTimerValue.add_member_subclass(:unknown, Types::ParticipantTimerValue::Unknown)
+    ParticipantTimerValue.struct_class = Types::ParticipantTimerValue
+
     PermissionsList.member = Shapes::ShapeRef.new(shape: SecurityProfilePermission)
 
     PhoneNumberCountryCodes.member = Shapes::ShapeRef.new(shape: PhoneNumberCountryCode)
@@ -2423,6 +2472,8 @@ module Aws::Connect
 
     RoutingProfileSummaryList.member = Shapes::ShapeRef.new(shape: RoutingProfileSummary)
 
+    RoutingProfiles.member = Shapes::ShapeRef.new(shape: RoutingProfileId)
+
     Rule.add_member(:name, Shapes::ShapeRef.new(shape: RuleName, required: true, location_name: "Name"))
     Rule.add_member(:rule_id, Shapes::ShapeRef.new(shape: RuleId, required: true, location_name: "RuleId"))
     Rule.add_member(:rule_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "RuleArn"))
@@ -2887,6 +2938,19 @@ module Aws::Connect
     UpdateInstanceStorageConfigRequest.add_member(:storage_config, Shapes::ShapeRef.new(shape: InstanceStorageConfig, required: true, location_name: "StorageConfig"))
     UpdateInstanceStorageConfigRequest.struct_class = Types::UpdateInstanceStorageConfigRequest
 
+    UpdateParticipantRoleConfigChannelInfo.add_member(:chat, Shapes::ShapeRef.new(shape: ChatParticipantRoleConfig, location_name: "Chat"))
+    UpdateParticipantRoleConfigChannelInfo.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
+    UpdateParticipantRoleConfigChannelInfo.add_member_subclass(:chat, Types::UpdateParticipantRoleConfigChannelInfo::Chat)
+    UpdateParticipantRoleConfigChannelInfo.add_member_subclass(:unknown, Types::UpdateParticipantRoleConfigChannelInfo::Unknown)
+    UpdateParticipantRoleConfigChannelInfo.struct_class = Types::UpdateParticipantRoleConfigChannelInfo
+
+    UpdateParticipantRoleConfigRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateParticipantRoleConfigRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location: "uri", location_name: "ContactId"))
+    UpdateParticipantRoleConfigRequest.add_member(:channel_configuration, Shapes::ShapeRef.new(shape: UpdateParticipantRoleConfigChannelInfo, required: true, location_name: "ChannelConfiguration"))
+    UpdateParticipantRoleConfigRequest.struct_class = Types::UpdateParticipantRoleConfigRequest
+
+    UpdateParticipantRoleConfigResponse.struct_class = Types::UpdateParticipantRoleConfigResponse
+
     UpdatePhoneNumberRequest.add_member(:phone_number_id, Shapes::ShapeRef.new(shape: PhoneNumberId, required: true, location: "uri", location_name: "PhoneNumberId"))
     UpdatePhoneNumberRequest.add_member(:target_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "TargetArn"))
     UpdatePhoneNumberRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
@@ -3066,12 +3130,18 @@ module Aws::Connect
     UserData.add_member(:max_slots_by_channel, Shapes::ShapeRef.new(shape: ChannelToCountMap, location_name: "MaxSlotsByChannel"))
     UserData.add_member(:active_slots_by_channel, Shapes::ShapeRef.new(shape: ChannelToCountMap, location_name: "ActiveSlotsByChannel"))
     UserData.add_member(:contacts, Shapes::ShapeRef.new(shape: AgentContactReferenceList, location_name: "Contacts"))
+    UserData.add_member(:next_status, Shapes::ShapeRef.new(shape: AgentStatusName, location_name: "NextStatus"))
     UserData.struct_class = Types::UserData
 
     UserDataFilters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     UserDataFilters.add_member(:contact_filter, Shapes::ShapeRef.new(shape: ContactFilter, location_name: "ContactFilter"))
+    UserDataFilters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
+    UserDataFilters.add_member(:agents, Shapes::ShapeRef.new(shape: AgentsMinOneMaxHundred, location_name: "Agents"))
+    UserDataFilters.add_member(:user_hierarchy_groups, Shapes::ShapeRef.new(shape: UserDataHierarchyGroups, location_name: "UserHierarchyGroups"))
     UserDataFilters.struct_class = Types::UserDataFilters
 
+    UserDataHierarchyGroups.member = Shapes::ShapeRef.new(shape: HierarchyGroupId)
+
     UserDataList.member = Shapes::ShapeRef.new(shape: UserData)
 
     UserIdList.member = Shapes::ShapeRef.new(shape: UserId)
@@ -5358,6 +5428,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
       end)
 
+      api.add_operation(:update_participant_role_config, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateParticipantRoleConfig"
+        o.http_method = "PUT"
+        o.http_request_uri = "/contact/participant-role-config/{InstanceId}/{ContactId}"
+        o.input = Shapes::ShapeRef.new(shape: UpdateParticipantRoleConfigRequest)
+        o.output = Shapes::ShapeRef.new(shape: UpdateParticipantRoleConfigResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_phone_number, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdatePhoneNumber"
         o.http_method = "PUT"

data/lib/aws-sdk-connect/endpoints.rb

@@ -2041,6 +2041,20 @@ module Aws::Connect
       end
     end
 
+    class UpdateParticipantRoleConfig
+      def self.build(context)
+        unless context.config.regional_endpoint
+          endpoint = context.config.endpoint.to_s
+        end
+        Aws::Connect::EndpointParameters.new(
+          region: context.config.region,
+          use_dual_stack: context.config.use_dualstack_endpoint,
+          use_fips: context.config.use_fips_endpoint,
+          endpoint: endpoint,
+        )
+      end
+    end
+
     class UpdatePhoneNumber
       def self.build(context)
         unless context.config.regional_endpoint

data/lib/aws-sdk-connect/plugins/endpoints.rb

@@ -346,6 +346,8 @@ module Aws::Connect
             Aws::Connect::Endpoints::UpdateInstanceAttribute.build(context)
           when :update_instance_storage_config
             Aws::Connect::Endpoints::UpdateInstanceStorageConfig.build(context)
+          when :update_participant_role_config
+            Aws::Connect::Endpoints::UpdateParticipantRoleConfig.build(context)
           when :update_phone_number
             Aws::Connect::Endpoints::UpdatePhoneNumber.build(context)
           when :update_queue_hours_of_operation

data/lib/aws-sdk-connect/types.rb

@@ -170,11 +170,16 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the agent's status.
     #   @return [String]
     #
+    # @!attribute [rw] status_name
+    #   The name of the agent status.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusReference AWS API Documentation
     #
     class AgentStatusReference < Struct.new(
       :status_start_timestamp,
-      :status_arn)
+      :status_arn,
+      :status_name)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -562,11 +567,18 @@ module Aws::Connect
     # A chat message.
     #
     # @!attribute [rw] content_type
-    #   The type of the content. Supported types are `text/plain`.
+    #   The type of the content. Supported types are `text/plain`,
+    #   `text/markdown`, and `application/json`.
     #   @return [String]
     #
     # @!attribute [rw] content
     #   The content of the chat message.
+    #
+    #   * For `text/plain` and `text/markdown`, the Length Constraints are
+    #     Minimum of 1, Maximum of 1024.
+    #
+    #   * For `application/json`, the Length Constraints are Minimum of 1,
+    #     Maximum of 12000.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatMessage AWS API Documentation
@@ -578,6 +590,22 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration information for the chat participant role.
+    #
+    # @!attribute [rw] participant_timer_config_list
+    #   A list of participant timers. You can specify any unique combination
+    #   of role and timer type. Duplicate entries error out the request with
+    #   a 400.
+    #   @return [Array<Types::ParticipantTimerConfiguration>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatParticipantRoleConfig AWS API Documentation
+    #
+    class ChatParticipantRoleConfig < Struct.new(
+      :participant_timer_config_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The streaming configuration, such as the Amazon SNS streaming
     # endpoint.
     #
@@ -2321,6 +2349,27 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The way to sort the resulting response based on metrics. By default
+    # resources are sorted based on `AGENTS_ONLINE`, `DESCENDING`. The
+    # metric collection is sorted based on the input metrics.
+    #
+    # @!attribute [rw] sort_by_metric
+    #   The current metric names.
+    #   @return [String]
+    #
+    # @!attribute [rw] sort_order
+    #   The way to sort.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CurrentMetricSortCriteria AWS API Documentation
+    #
+    class CurrentMetricSortCriteria < Struct.new(
+      :sort_by_metric,
+      :sort_order)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about a reference when the `referenceType` is `DATE`.
     # Otherwise, null.
     #
@@ -3244,11 +3293,16 @@ module Aws::Connect
     #   The channel used for grouping and filters.
     #   @return [String]
     #
+    # @!attribute [rw] routing_profile
+    #   Information about the routing profile assigned to the user.
+    #   @return [Types::RoutingProfileReference]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
     #
     class Dimensions < Struct.new(
       :queue,
-      :channel)
+      :channel,
+      :routing_profile)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3575,11 +3629,16 @@ module Aws::Connect
     #   The channel to use to filter the metrics.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] routing_profiles
+    #   A list of up to 100 routing profile IDs or ARNs.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Filters AWS API Documentation
     #
     class Filters < Struct.new(
       :queues,
-      :channels)
+      :channels,
+      :routing_profiles)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3619,11 +3678,22 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] filters
-    #   The queues, up to 100, or channels, to use to filter the metrics
-    #   returned. Metric data is retrieved only for the resources associated
-    #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
-    #   TASK channels are supported.
+    #   The filters to apply to returned metrics. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
+    #
+    #   Metric data is retrieved only for the resources associated with the
+    #   queues or routing profiles, and by any channels included in the
+    #   filter. (You cannot filter by both queue AND routing profile.) You
+    #   can include both resource IDs and resource ARNs in the same request.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
@@ -3635,7 +3705,9 @@ module Aws::Connect
     #     VOICE, CHAT, and TASK channels are supported.
     #
     #   * If you group by `ROUTING_PROFILE`, you must include either a queue
-    #     or routing profile filter.
+    #     or routing profile filter. In addition, a routing profile filter
+    #     is required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`,
+    #     and ` OLDEST_CONTACT_AGE`.
     #
     #   * If no `Grouping` is included in the request, a summary of metrics
     #     is returned.
@@ -3768,6 +3840,19 @@ module Aws::Connect
     #   The maximum number of results to return per page.
     #   @return [Integer]
     #
+    # @!attribute [rw] sort_criteria
+    #   The way to sort the resulting response based on metrics. You can
+    #   enter one sort criteria. By default resources are sorted based on
+    #   `AGENTS_ONLINE`, `DESCENDING`. The metric collection is sorted based
+    #   on the input metrics.
+    #
+    #   Note the following:
+    #
+    #   * Sorting on `SLOTS_ACTIVE` and `SLOTS_AVAILABLE` is not supported.
+    #
+    #   ^
+    #   @return [Array<Types::CurrentMetricSortCriteria>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataRequest AWS API Documentation
     #
     class GetCurrentMetricDataRequest < Struct.new(
@@ -3776,7 +3861,8 @@ module Aws::Connect
       :groupings,
       :current_metrics,
       :next_token,
-      :max_results)
+      :max_results,
+      :sort_criteria)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3799,12 +3885,17 @@ module Aws::Connect
     #   pagination.
     #   @return [Time]
     #
+    # @!attribute [rw] approximate_total_count
+    #   The total count of the result, regardless of the current page size.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataResponse AWS API Documentation
     #
     class GetCurrentMetricDataResponse < Struct.new(
       :next_token,
       :metric_results,
-      :data_snapshot_time)
+      :data_snapshot_time,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3815,9 +3906,25 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] filters
-    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user
-    #   data is retrieved only for those users who are associated with the
-    #   queues and have contacts that are in the specified `ContactState`.
+    #   The filters to apply to returned user data. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Agents: 100
+    #
+    #   * Contact states: 9
+    #
+    #   * User hierarchy groups: 1
+    #
+    #   The user data is retrieved for only the specified values/resources
+    #   in the filter. A maximum of one filter can be passed from queues,
+    #   routing profiles, agents, and user hierarchy groups.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #   @return [Types::UserDataFilters]
     #
     # @!attribute [rw] next_token
@@ -3850,11 +3957,16 @@ module Aws::Connect
     #   A list of the user data that is returned.
     #   @return [Array<Types::UserData>]
     #
+    # @!attribute [rw] approximate_total_count
+    #   The total count of the result, regardless of the current page size.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataResponse AWS API Documentation
     #
     class GetCurrentUserDataResponse < Struct.new(
       :next_token,
-      :user_data_list)
+      :user_data_list,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -6958,6 +7070,81 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration information for the timer. After the timer configuration
+    # is set, it persists for the duration of the chat. It persists across
+    # new contacts in the chain, for example, transfer contacts.
+    #
+    # For more information about how chat timeouts work, see [Set up chat
+    # timeouts for human participants][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html
+    #
+    # @!attribute [rw] participant_role
+    #   The role of the participant in the chat conversation.
+    #   @return [String]
+    #
+    # @!attribute [rw] timer_type
+    #   The type of timer. `IDLE` indicates the timer applies for
+    #   considering a human chat participant as idle.
+    #   `DISCONNECT_NONCUSTOMER` indicates the timer applies to
+    #   automatically disconnecting a chat participant due to idleness.
+    #   @return [String]
+    #
+    # @!attribute [rw] timer_value
+    #   The value of the timer. Either the timer action (Unset to delete the
+    #   timer), or the duration of the timer in minutes. Only one value can
+    #   be set.
+    #   @return [Types::ParticipantTimerValue]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ParticipantTimerConfiguration AWS API Documentation
+    #
+    class ParticipantTimerConfiguration < Struct.new(
+      :participant_role,
+      :timer_type,
+      :timer_value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The value of the timer. Either the timer action (`Unset` to delete the
+    # timer), or the duration of the timer in minutes. Only one value can be
+    # set.
+    #
+    # For more information about how chat timeouts work, see [Set up chat
+    # timeouts for human participants][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html
+    #
+    # @note ParticipantTimerValue is a union - when making an API calls you must set exactly one of the members.
+    #
+    # @!attribute [rw] participant_timer_action
+    #   The timer action. Currently only one value is allowed: `Unset`. It
+    #   deletes a timer.
+    #   @return [String]
+    #
+    # @!attribute [rw] participant_timer_duration_in_minutes
+    #   The duration of a timer, in minutes.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ParticipantTimerValue AWS API Documentation
+    #
+    class ParticipantTimerValue < Struct.new(
+      :participant_timer_action,
+      :participant_timer_duration_in_minutes,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class ParticipantTimerAction < ParticipantTimerValue; end
+      class ParticipantTimerDurationInMinutes < ParticipantTimerValue; end
+      class Unknown < ParticipantTimerValue; end
+    end
+
     # Contains information about a phone number for a quick connect.
     #
     # @!attribute [rw] phone_number
@@ -8942,8 +9129,12 @@ module Aws::Connect
     #   @return [Integer]
     #
     # @!attribute [rw] supported_messaging_content_types
-    #   The supported chat message content types. Content types can be
-    #   text/plain or both text/plain and text/markdown.
+    #   The supported chat message content types. Content types must always
+    #   contain `text/plain`. You can then put any other supported type in
+    #   the list. For example, all the following lists are valid because
+    #   they contain `text/plain`\: `[text/plain, text/markdown,
+    #   application/json]`, `[text/markdown, text/plain]`, `[text/plain,
+    #   application/json]`.
     #   @return [Array<String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactRequest AWS API Documentation
@@ -10326,6 +10517,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration information for the chat participant role.
+    #
+    # @note UpdateParticipantRoleConfigChannelInfo is a union - when making an API calls you must set exactly one of the members.
+    #
+    # @!attribute [rw] chat
+    #   Configuration information for the chat participant role.
+    #   @return [Types::ChatParticipantRoleConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateParticipantRoleConfigChannelInfo AWS API Documentation
+    #
+    class UpdateParticipantRoleConfigChannelInfo < Struct.new(
+      :chat,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class Chat < UpdateParticipantRoleConfigChannelInfo; end
+      class Unknown < UpdateParticipantRoleConfigChannelInfo; end
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel_configuration
+    #   The Amazon Connect channel you want to configure.
+    #   @return [Types::UpdateParticipantRoleConfigChannelInfo]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateParticipantRoleConfigRequest AWS API Documentation
+    #
+    class UpdateParticipantRoleConfigRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :channel_configuration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateParticipantRoleConfigResponse AWS API Documentation
+    #
+    class UpdateParticipantRoleConfigResponse < Aws::EmptyStructure; end
+
     # @!attribute [rw] phone_number_id
     #   A unique identifier for the phone number.
     #   @return [String]
@@ -11201,6 +11440,10 @@ module Aws::Connect
     #   A list of contact reference information.
     #   @return [Array<Types::AgentContactReference>]
     #
+    # @!attribute [rw] next_status
+    #   The Next status of the agent.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserData AWS API Documentation
     #
     class UserData < Struct.new(
@@ -11211,7 +11454,8 @@ module Aws::Connect
       :available_slots_by_channel,
       :max_slots_by_channel,
       :active_slots_by_channel,
-      :contacts)
+      :contacts,
+      :next_status)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -11219,8 +11463,7 @@ module Aws::Connect
     # A filter for the user data.
     #
     # @!attribute [rw] queues
-    #   Contains information about a queue resource for which metrics are
-    #   returned.
+    #   A list of up to 100 queues or ARNs.
     #   @return [Array<String>]
     #
     # @!attribute [rw] contact_filter
@@ -11228,11 +11471,26 @@ module Aws::Connect
     #   associated to the user. It contains a list of contact states.
     #   @return [Types::ContactFilter]
     #
+    # @!attribute [rw] routing_profiles
+    #   A list of up to 100 routing profile IDs or ARNs.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] agents
+    #   A list of up to 100 agent IDs or ARNs.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] user_hierarchy_groups
+    #   A UserHierarchyGroup ID or ARN.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserDataFilters AWS API Documentation
     #
     class UserDataFilters < Struct.new(
       :queues,
-      :contact_filter)
+      :contact_filter,
+      :routing_profiles,
+      :agents,
+      :user_hierarchy_groups)
       SENSITIVE = []
       include Aws::Structure
     end

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.88.0'
+  GEM_VERSION = '1.90.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.88.0
+  version: 1.90.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2022-12-21 00:00:00.000000000 Z
+date: 2022-12-23 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core