aws-sdk-connect 1.72.0 → 1.75.0

data/lib/aws-sdk-connect/types.rb

@@ -23,6 +23,59 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the [contact][1] associated to the user.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_Contact.html
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   The channel of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   How the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] agent_contact_state
+    #   The [state of the contact][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #   @return [String]
+    #
+    # @!attribute [rw] state_start_timestamp
+    #   The epoch timestamp when the contact state started.
+    #   @return [Time]
+    #
+    # @!attribute [rw] connected_to_agent_timestamp
+    #   The time at which the contact was connected to an agent.
+    #   @return [Time]
+    #
+    # @!attribute [rw] queue
+    #   Contains information about a queue resource for which metrics are
+    #   returned.
+    #   @return [Types::QueueReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentContactReference AWS API Documentation
+    #
+    class AgentContactReference < Struct.new(
+      :contact_id,
+      :channel,
+      :initiation_method,
+      :agent_contact_state,
+      :state_start_timestamp,
+      :connected_to_agent_timestamp,
+      :queue)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the agent who accepted the contact.
     #
     # @!attribute [rw] id
@@ -74,7 +127,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatus AWS API Documentation
@@ -92,6 +146,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the agent's status.
+    #
+    # @!attribute [rw] status_start_timestamp
+    #   The start timestamp of the agent's status.
+    #   @return [Time]
+    #
+    # @!attribute [rw] status_arn
+    #   The Amazon Resource Name (ARN) of the agent's status.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusReference AWS API Documentation
+    #
+    class AgentStatusReference < Struct.new(
+      :status_start_timestamp,
+      :status_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Summary information for an agent status.
     #
     # @!attribute [rw] id
@@ -401,7 +474,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatePhoneNumberContactFlowRequest AWS API Documentation
@@ -675,7 +748,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
@@ -750,7 +824,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] phone_number_status
@@ -862,24 +937,53 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a contact flow.
+    # Filters user data based on the contact information that is associated
+    # to the users. It contains a list of [contact states][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #
+    # @note When making an API call, you may pass ContactFilter
+    #   data as a hash:
+    #
+    #       {
+    #         contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #       }
+    #
+    # @!attribute [rw] contact_states
+    #   A list of up to 9 [contact states][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFilter AWS API Documentation
+    #
+    class ContactFilter < Struct.new(
+      :contact_states)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about a flow.
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the contact flow.
+    #   The Amazon Resource Name (ARN) of the flow.
     #   @return [String]
     #
     # @!attribute [rw] id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow.
+    #   The name of the flow.
     #   @return [String]
     #
     # @!attribute [rw] type
-    #   The type of the contact flow. For descriptions of the available
-    #   types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
-    #   Administrator Guide*.
+    #   The type of the flow. For descriptions of the available types, see
+    #   [Choose a flow type][1] in the *Amazon Connect Administrator Guide*.
     #
     #
     #
@@ -887,19 +991,21 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] state
-    #   The type of contact flow.
+    #   The type of flow.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow.
+    #   The description of the flow.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow.
+    #   The content of the flow.
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
@@ -917,39 +1023,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a contact flow module.
+    # Contains information about a flow module.
     #
     # @!attribute [rw] arn
     #   The Amazon Resource Name (ARN).
     #   @return [String]
     #
     # @!attribute [rw] id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow module.
+    #   The name of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow module.
+    #   The content of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow module.
+    #   The description of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] state
-    #   The type of contact flow module.
+    #   The type of flow module.
     #   @return [String]
     #
     # @!attribute [rw] status
-    #   The status of the contact flow module.
+    #   The status of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModule AWS API Documentation
@@ -967,22 +1074,22 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains summary information about a contact flow.
+    # Contains summary information about a flow.
     #
     # @!attribute [rw] id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   The Amazon Resource Name (ARN) of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow module.
+    #   The name of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] state
-    #   The type of contact flow module.
+    #   The type of flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSummary AWS API Documentation
@@ -996,7 +1103,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The contact flow has not been published.
+    # The flow has not been published.
     #
     # @!attribute [rw] message
     #   @return [String]
@@ -1009,33 +1116,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains summary information about a contact flow.
+    # Contains summary information about a flow.
     #
-    # You can also create and update contact flows using the [Amazon Connect
-    # Flow language][1].
+    # You can also create and update flows using the [Amazon Connect Flow
+    # language][1].
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
     #
     # @!attribute [rw] id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the contact flow.
+    #   The Amazon Resource Name (ARN) of the flow.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow.
+    #   The name of the flow.
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_type
-    #   The type of contact flow.
+    #   The type of flow.
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_state
-    #   The type of contact flow.
+    #   The type of flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
@@ -1159,7 +1266,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAgentStatusRequest AWS API Documentation
@@ -1212,20 +1320,21 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow module.
+    #   The name of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow module.
+    #   The description of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow module.
+    #   The content of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
@@ -1250,11 +1359,11 @@ module Aws::Connect
     end
 
     # @!attribute [rw] id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] arn
-    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   The Amazon Resource Name (ARN) of the flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleResponse AWS API Documentation
@@ -1285,13 +1394,12 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow.
+    #   The name of the flow.
     #   @return [String]
     #
     # @!attribute [rw] type
-    #   The type of the contact flow. For descriptions of the available
-    #   types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
-    #   Administrator Guide*.
+    #   The type of the flow. For descriptions of the available types, see
+    #   [Choose a flow type][1] in the *Amazon Connect Administrator Guide*.
     #
     #
     #
@@ -1299,15 +1407,17 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow.
+    #   The description of the flow.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow.
+    #   The content of the flow.
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowRequest AWS API Documentation
@@ -1324,11 +1434,11 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_arn
-    #   The Amazon Resource Name (ARN) of the contact flow.
+    #   The Amazon Resource Name (ARN) of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
@@ -1390,7 +1500,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
@@ -1515,6 +1626,11 @@ module Aws::Connect
     #
     # @!attribute [rw] integration_arn
     #   The Amazon Resource Name (ARN) of the integration.
+    #
+    #   <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
+    #   Pinpoint instances must be in the same account.
+    #
+    #    </note>
     #   @return [String]
     #
     # @!attribute [rw] source_application_url
@@ -1534,7 +1650,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
@@ -1620,7 +1737,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
@@ -1700,7 +1818,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
@@ -1791,7 +1910,9 @@ module Aws::Connect
     #   @return [Array<Types::MediaConcurrency>]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileRequest AWS API Documentation
@@ -1857,7 +1978,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileRequest AWS API Documentation
@@ -2052,7 +2174,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
@@ -2112,7 +2235,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupRequest AWS API Documentation
@@ -2224,7 +2348,9 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserRequest AWS API Documentation
@@ -2319,7 +2445,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateVocabularyRequest AWS API Documentation
@@ -2530,7 +2657,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_module_id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleRequest AWS API Documentation
@@ -2560,7 +2687,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowRequest AWS API Documentation
@@ -2910,7 +3037,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_module_id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleRequest AWS API Documentation
@@ -2923,7 +3050,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow_module
-    #   Information about the contact flow module.
+    #   Information about the flow module.
     #   @return [Types::ContactFlowModule]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleResponse AWS API Documentation
@@ -2947,7 +3074,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
@@ -2960,7 +3087,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow
-    #   Information about the contact flow.
+    #   Information about the flow.
     #   @return [Types::ContactFlow]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
@@ -3052,7 +3179,7 @@ module Aws::Connect
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE
+    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND
     #       }
     #
     # @!attribute [rw] instance_id
@@ -4149,6 +4276,71 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass GetCurrentUserDataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         filters: { # required
+    #           queues: ["QueueId"],
+    #           contact_filter: {
+    #             contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #           },
+    #         },
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] filters
+    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user
+    #   data is retrieved only for those users who are associated with the
+    #   queues and have contacts that are in the specified `ContactState`.
+    #   @return [Types::UserDataFilters]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataRequest AWS API Documentation
+    #
+    class GetCurrentUserDataRequest < Struct.new(
+      :instance_id,
+      :filters,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] user_data_list
+    #   A list of the user data that is returned.
+    #   @return [Array<Types::UserData>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataResponse AWS API Documentation
+    #
+    class GetCurrentUserDataResponse < Struct.new(
+      :next_token,
+      :user_data_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass GetFederationTokenRequest
     #   data as a hash:
     #
@@ -4567,7 +4759,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetTaskTemplateResponse AWS API Documentation
@@ -4614,7 +4807,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyGroup AWS API Documentation
@@ -4682,6 +4876,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the hierarchy group.
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the hierarchy group.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyGroupSummaryReference AWS API Documentation
+    #
+    class HierarchyGroupSummaryReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a hierarchy level.
     #
     # @!attribute [rw] id
@@ -4762,6 +4975,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the levels in the hierarchy group.
+    #
+    # @!attribute [rw] level_one
+    #   Information about level one.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_two
+    #   Information about level two.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_three
+    #   Information about level three.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_four
+    #   Information about level four.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_five
+    #   Information about level five.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyPathReference AWS API Documentation
+    #
+    class HierarchyPathReference < Struct.new(
+      :level_one,
+      :level_two,
+      :level_three,
+      :level_four,
+      :level_five)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a hierarchy structure.
     #
     # @!attribute [rw] level_one
@@ -4965,7 +5212,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperation AWS API Documentation
@@ -5349,10 +5597,10 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # The contact flow is not valid.
+    # The flow is not valid.
     #
     # @!attribute [rw] problems
-    #   The problems with the contact flow. Please fix before trying again.
+    #   The problems with the flow. Please fix before trying again.
     #   @return [Array<Types::ProblemDetail>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowException AWS API Documentation
@@ -5786,7 +6034,7 @@ module Aws::Connect
     #   @return [Integer]
     #
     # @!attribute [rw] contact_flow_module_state
-    #   The state of the contact flow module.
+    #   The state of the flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesRequest AWS API Documentation
@@ -5801,7 +6049,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow_modules_summary_list
-    #   Information about the contact flow module.
+    #   Information about the flow module.
     #   @return [Array<Types::ContactFlowModuleSummary>]
     #
     # @!attribute [rw] next_token
@@ -5834,7 +6082,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_types
-    #   The type of contact flow.
+    #   The type of flow.
     #   @return [Array<String>]
     #
     # @!attribute [rw] next_token
@@ -5844,7 +6092,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowsRequest AWS API Documentation
@@ -5859,7 +6108,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_flow_summary_list
-    #   Information about the contact flows.
+    #   Information about the flows.
     #   @return [Array<Types::ContactFlowSummary>]
     #
     # @!attribute [rw] next_token
@@ -5920,7 +6169,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] reference_summary_list
-    #   Information about the contact flows.
+    #   Information about the flows.
     #   @return [Array<Types::ReferenceSummary>]
     #
     # @!attribute [rw] next_token
@@ -6024,7 +6273,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
@@ -6405,7 +6655,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
@@ -6574,7 +6825,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPromptsRequest AWS API Documentation
@@ -6631,7 +6883,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueueQuickConnectsRequest AWS API Documentation
@@ -6689,7 +6942,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
@@ -6743,7 +6997,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @!attribute [rw] quick_connect_types
@@ -6808,7 +7063,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesRequest AWS API Documentation
@@ -6861,7 +7117,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfilesRequest AWS API Documentation
@@ -7023,7 +7280,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilesRequest AWS API Documentation
@@ -7242,7 +7500,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserHierarchyGroupsRequest AWS API Documentation
@@ -7294,7 +7553,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
     #   @return [Integer]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUsersRequest AWS API Documentation
@@ -7562,6 +7822,8 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The property is not valid.
+    #
     # @!attribute [rw] message
     #   @return [String]
     #
@@ -7674,7 +7936,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Queue AWS API Documentation
@@ -7712,8 +7975,8 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a queue for a quick connect. The contact
-    # flow must be of type Transfer to Queue.
+    # Contains information about a queue for a quick connect. The flow must
+    # be of type Transfer to Queue.
     #
     # @note When making an API call, you may pass QueueQuickConnectConfig
     #   data as a hash:
@@ -7728,7 +7991,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueQuickConnectConfig AWS API Documentation
@@ -7813,7 +8076,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuickConnect AWS API Documentation
@@ -8200,7 +8464,9 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfile AWS API Documentation
@@ -8345,6 +8611,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the routing profile assigned to the user.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the routing profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileReference AWS API Documentation
+    #
+    class RoutingProfileReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains summary information about a routing profile.
     #
     # @!attribute [rw] id
@@ -8478,6 +8763,113 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass SearchSecurityProfilesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken2500",
+    #         max_results: 1,
+    #         search_criteria: {
+    #           or_conditions: [
+    #             {
+    #               # recursive SecurityProfileSearchCriteria
+    #             },
+    #           ],
+    #           and_conditions: [
+    #             {
+    #               # recursive SecurityProfileSearchCriteria
+    #             },
+    #           ],
+    #           string_condition: {
+    #             field_name: "String",
+    #             value: "String",
+    #             comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #           },
+    #         },
+    #         search_filter: {
+    #           tag_filter: {
+    #             or_conditions: [
+    #               [
+    #                 {
+    #                   tag_key: "String",
+    #                   tag_value: "String",
+    #                 },
+    #               ],
+    #             ],
+    #             and_conditions: [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #             tag_condition: {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] search_criteria
+    #   The search criteria to be used to return security profiles.
+    #   @return [Types::SecurityProfileSearchCriteria]
+    #
+    # @!attribute [rw] search_filter
+    #   Filters to be applied to search results.
+    #   @return [Types::SecurityProfilesSearchFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchSecurityProfilesRequest AWS API Documentation
+    #
+    class SearchSecurityProfilesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :search_criteria,
+      :search_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_profiles
+    #   Information about the security profiles.
+    #   @return [Array<Types::SecurityProfileSearchSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] approximate_total_count
+    #   The total number of security profiles which matched your search
+    #   query.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchSecurityProfilesResponse AWS API Documentation
+    #
+    class SearchSecurityProfilesResponse < Struct.new(
+      :security_profiles,
+      :next_token,
+      :approximate_total_count)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass SearchUsersRequest
     #   data as a hash:
     #
@@ -8713,7 +9105,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfile AWS API Documentation
@@ -8729,6 +9122,115 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The search criteria to be used to return security profiles.
+    #
+    # @note When making an API call, you may pass SecurityProfileSearchCriteria
+    #   data as a hash:
+    #
+    #       {
+    #         or_conditions: [
+    #           {
+    #             or_conditions: {
+    #               # recursive SecurityProfileSearchConditionList
+    #             },
+    #             and_conditions: {
+    #               # recursive SecurityProfileSearchConditionList
+    #             },
+    #             string_condition: {
+    #               field_name: "String",
+    #               value: "String",
+    #               comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #             },
+    #           },
+    #         ],
+    #         and_conditions: [
+    #           {
+    #             or_conditions: {
+    #               # recursive SecurityProfileSearchConditionList
+    #             },
+    #             and_conditions: {
+    #               # recursive SecurityProfileSearchConditionList
+    #             },
+    #             string_condition: {
+    #               field_name: "String",
+    #               value: "String",
+    #               comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #             },
+    #           },
+    #         ],
+    #         string_condition: {
+    #           field_name: "String",
+    #           value: "String",
+    #           comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #         },
+    #       }
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an OR
+    #   condition.
+    #   @return [Array<Types::SecurityProfileSearchCriteria>]
+    #
+    # @!attribute [rw] and_conditions
+    #   A list of conditions which would be applied together with an AND
+    #   condition.
+    #   @return [Array<Types::SecurityProfileSearchCriteria>]
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition, for example, `username = 'abc'`.
+    #   @return [Types::StringCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
+    #
+    class SecurityProfileSearchCriteria < Struct.new(
+      :or_conditions,
+      :and_conditions,
+      :string_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the returned security profiles.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] organization_resource_id
+    #   The organization resource identifier.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_name
+    #   The name of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchSummary AWS API Documentation
+    #
+    class SecurityProfileSearchSummary < Struct.new(
+      :id,
+      :organization_resource_id,
+      :arn,
+      :security_profile_name,
+      :description,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a security profile.
     #
     # @!attribute [rw] id
@@ -8753,6 +9255,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Filters to be applied to search results.
+    #
+    # @note When making an API call, you may pass SecurityProfilesSearchFilter
+    #   data as a hash:
+    #
+    #       {
+    #         tag_filter: {
+    #           or_conditions: [
+    #             [
+    #               {
+    #                 tag_key: "String",
+    #                 tag_value: "String",
+    #               },
+    #             ],
+    #           ],
+    #           and_conditions: [
+    #             {
+    #               tag_key: "String",
+    #               tag_value: "String",
+    #             },
+    #           ],
+    #           tag_condition: {
+    #             tag_key: "String",
+    #             tag_value: "String",
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] tag_filter
+    #   An object that can be used to specify Tag conditions inside the
+    #   `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
+    #   where:
+    #
+    #   * Top level list specifies conditions that need to be applied with
+    #     `OR` operator
+    #
+    #   * Inner list specifies conditions that need to be applied with `AND`
+    #     operator.
+    #   @return [Types::ControlPlaneTagFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfilesSearchFilter AWS API Documentation
+    #
+    class SecurityProfilesSearchFilter < Struct.new(
+      :tag_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The service quota has been exceeded.
     #
     # @!attribute [rw] message
@@ -8793,20 +9343,20 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow for initiating the chat. To see
-    #   the ContactFlowId in the Amazon Connect console user interface, on
-    #   the navigation menu go to **Routing**, **Contact Flows**. Choose the
-    #   contact flow. On the contact flow page, under the name of the
-    #   contact flow, choose **Show additional flow information**. The
-    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #   The identifier of the flow for initiating the chat. To see the
+    #   ContactFlowId in the Amazon Connect console user interface, on the
+    #   navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   flow. On the flow page, under the name of the flow, choose **Show
+    #   additional flow information**. The ContactFlowId is the last part of
+    #   the ARN, shown here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] attributes
     #   A custom key-value pair using an attribute map. The attributes are
-    #   standard Amazon Connect attributes. They can be accessed in contact
-    #   flows just like any other contact attributes.
+    #   standard Amazon Connect attributes. They can be accessed in flows
+    #   just like any other contact attributes.
     #
     #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
     #   contact. Attribute keys can include only alphanumeric, dash, and
@@ -9014,12 +9564,12 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow for the outbound call. To see the
+    #   The identifier of the flow for the outbound call. To see the
     #   ContactFlowId in the Amazon Connect console user interface, on the
     #   navigation menu go to **Routing**, **Contact Flows**. Choose the
-    #   contact flow. On the contact flow page, under the name of the
-    #   contact flow, choose **Show additional flow information**. The
-    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #   flow. On the flow page, under the name of the flow, choose **Show
+    #   additional flow information**. The ContactFlowId is the last part of
+    #   the ARN, shown here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
@@ -9048,15 +9598,14 @@ module Aws::Connect
     # @!attribute [rw] queue_id
     #   The queue for the call. If you specify a queue, the phone displayed
     #   for caller ID is the phone number specified in the queue. If you do
-    #   not specify a queue, the queue defined in the contact flow is used.
-    #   If you do not specify a queue, you must specify a source phone
-    #   number.
+    #   not specify a queue, the queue defined in the flow is used. If you
+    #   do not specify a queue, you must specify a source phone number.
     #   @return [String]
     #
     # @!attribute [rw] attributes
     #   A custom key-value pair using an attribute map. The attributes are
-    #   standard Amazon Connect attributes, and can be accessed in contact
-    #   flows just like any other contact attributes.
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
     #
     #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
     #   contact. Attribute keys can include only alphanumeric, dash, and
@@ -9142,20 +9691,20 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow for initiating the tasks. To see
-    #   the ContactFlowId in the Amazon Connect console user interface, on
-    #   the navigation menu go to **Routing**, **Contact Flows**. Choose the
-    #   contact flow. On the contact flow page, under the name of the
-    #   contact flow, choose **Show additional flow information**. The
-    #   ContactFlowId is the last part of the ARN, shown here in bold:
+    #   The identifier of the flow for initiating the tasks. To see the
+    #   ContactFlowId in the Amazon Connect console user interface, on the
+    #   navigation menu go to **Routing**, **Contact Flows**. Choose the
+    #   flow. On the flow page, under the name of the flow, choose **Show
+    #   additional flow information**. The ContactFlowId is the last part of
+    #   the ARN, shown here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #   @return [String]
     #
     # @!attribute [rw] attributes
     #   A custom key-value pair using an attribute map. The attributes are
-    #   standard Amazon Connect attributes, and can be accessed in contact
-    #   flows just like any other contact attributes.
+    #   standard Amazon Connect attributes, and can be accessed in flows
+    #   just like any other contact attributes.
     #
     #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
     #   contact. Attribute keys can include only alphanumeric, dash, and
@@ -9187,8 +9736,8 @@ module Aws::Connect
     #
     # @!attribute [rw] scheduled_time
     #   The timestamp, in Unix Epoch seconds format, at which to start
-    #   running the inbound contact flow. The scheduled time cannot be in
-    #   the past. It must be within up to 6 days in future.
+    #   running the inbound flow. The scheduled time cannot be in the past.
+    #   It must be within up to 6 days in future.
     #   @return [Time]
     #
     # @!attribute [rw] task_template_id
@@ -9469,8 +10018,9 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   One or more tags. For example, \\\{ "tags":
-    #   \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TagResourceRequest AWS API Documentation
@@ -9758,7 +10308,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_id
-    #   The identifier of the contact in this instance of Amazon Connect
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] queue_id
@@ -9770,7 +10320,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] client_token
@@ -9795,7 +10345,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] contact_id
-    #   The identifier of the contact in this instance of Amazon Connect
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] contact_arn
@@ -9915,7 +10465,7 @@ module Aws::Connect
     #
     # @!attribute [rw] attributes
     #   The Amazon Connect attributes. These attributes can be accessed in
-    #   contact flows just like any other contact attributes.
+    #   flows just like any other contact attributes.
     #
     #   You can have up to 32,768 UTF-8 bytes across all attributes for a
     #   contact. Attribute keys can include only alphanumeric, dash, and
@@ -9950,13 +10500,13 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The JSON string that represents contact flow’s content. For an
-    #   example, see [Example contact flow in Amazon Connect Flow
-    #   language][1] in the *Amazon Connect Administrator Guide*.
+    #   The JSON string that represents flow's content. For an example, see
+    #   [Example contact flow in Amazon Connect Flow language][1] in the
+    #   *Amazon Connect Administrator Guide*.
     #
     #
     #
@@ -9990,19 +10540,19 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   TThe name of the contact flow.
+    #   TThe name of the flow.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow.
+    #   The description of the flow.
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_state
-    #   The state of contact flow.
+    #   The state of flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowMetadataRequest AWS API Documentation
@@ -10032,11 +10582,11 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_module_id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] content
-    #   The content of the contact flow module.
+    #   The content of the flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentRequest AWS API Documentation
@@ -10070,19 +10620,19 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_module_id
-    #   The identifier of the contact flow module.
+    #   The identifier of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow module.
+    #   The name of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow module.
+    #   The description of the flow module.
     #   @return [String]
     #
     # @!attribute [rw] state
-    #   The state of contact flow module.
+    #   The state of flow module.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataRequest AWS API Documentation
@@ -10116,15 +10666,15 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @!attribute [rw] name
-    #   The name of the contact flow.
+    #   The name of the flow.
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   The description of the contact flow.
+    #   The description of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowNameRequest AWS API Documentation
@@ -10213,8 +10763,8 @@ module Aws::Connect
     #
     # @!attribute [rw] scheduled_time
     #   The timestamp, in Unix Epoch seconds format, at which to start
-    #   running the inbound contact flow. The scheduled time cannot be in
-    #   the past. It must be within up to 6 days in future.
+    #   running the inbound flow. The scheduled time cannot be in the past.
+    #   It must be within up to 6 days in future.
     #   @return [Time]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleRequest AWS API Documentation
@@ -10298,7 +10848,7 @@ module Aws::Connect
     #
     #       {
     #         instance_id: "InstanceId", # required
-    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE
+    #         attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND
     #         value: "InstanceAttributeValue", # required
     #       }
     #
@@ -11429,6 +11979,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Data for a user.
+    #
+    # @!attribute [rw] user
+    #   Information about the user for the data that is returned. It
+    #   contains resourceId and ARN of the user.
+    #   @return [Types::UserReference]
+    #
+    # @!attribute [rw] routing_profile
+    #   Information about the routing profile that is assigned to the user.
+    #   @return [Types::RoutingProfileReference]
+    #
+    # @!attribute [rw] hierarchy_path
+    #   Contains information about the levels of a hierarchy group assigned
+    #   to a user.
+    #   @return [Types::HierarchyPathReference]
+    #
+    # @!attribute [rw] status
+    #   The status of the agent that they manually set in their Contact
+    #   Control Panel (CCP), or that the supervisor manually changes in the
+    #   real-time metrics report.
+    #   @return [Types::AgentStatusReference]
+    #
+    # @!attribute [rw] available_slots_by_channel
+    #   A map of available slots by channel. The key is a channel name. The
+    #   value is an integer: the available number of slots.
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] max_slots_by_channel
+    #   A map of maximum slots by channel. The key is a channel name. The
+    #   value is an integer: the maximum number of slots. This is calculated
+    #   from [MediaConcurrency][1] of the RoutingProfile assigned to the
+    #   agent.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] active_slots_by_channel
+    #   A map of active slots by channel. The key is a channel name. The
+    #   value is an integer: the number of active slots.
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] contacts
+    #   A list of contact reference information.
+    #   @return [Array<Types::AgentContactReference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserData AWS API Documentation
+    #
+    class UserData < Struct.new(
+      :user,
+      :routing_profile,
+      :hierarchy_path,
+      :status,
+      :available_slots_by_channel,
+      :max_slots_by_channel,
+      :active_slots_by_channel,
+      :contacts)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A filter for the user data.
+    #
+    # @note When making an API call, you may pass UserDataFilters
+    #   data as a hash:
+    #
+    #       {
+    #         queues: ["QueueId"],
+    #         contact_filter: {
+    #           contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #         },
+    #       }
+    #
+    # @!attribute [rw] queues
+    #   Contains information about a queue resource for which metrics are
+    #   returned.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] contact_filter
+    #   A filter for the user data based on the contact information that is
+    #   associated to the user. It contains a list of contact states.
+    #   @return [Types::ContactFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserDataFilters AWS API Documentation
+    #
+    class UserDataFilters < Struct.new(
+      :queues,
+      :contact_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the identity of a user.
     #
     # @note When making an API call, you may pass UserIdentityInfo
@@ -11554,7 +12197,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] contact_flow_id
-    #   The identifier of the contact flow.
+    #   The identifier of the flow.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserQuickConnectConfig AWS API Documentation
@@ -11566,6 +12209,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the user.
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the user.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the user.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserReference AWS API Documentation
+    #
+    class UserReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The search criteria to be used to return users.
     #
     # @note When making an API call, you may pass UserSearchCriteria
@@ -11737,7 +12399,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] username
@@ -11835,7 +12498,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource.
+    #   resource. For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Vocabulary AWS API Documentation