aws-sdk-connect 1.70.0 → 1.73.0

data/lib/aws-sdk-connect/types.rb

@@ -23,6 +23,59 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the [contact][1] associated to the user.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_Contact.html
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   The channel of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   How the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] agent_contact_state
+    #   The [state of the contact][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #   @return [String]
+    #
+    # @!attribute [rw] state_start_timestamp
+    #   The epoch timestamp when the contact state started.
+    #   @return [Time]
+    #
+    # @!attribute [rw] connected_to_agent_timestamp
+    #   The time at which the contact was connected to an agent.
+    #   @return [Time]
+    #
+    # @!attribute [rw] queue
+    #   Contains information about a queue resource for which metrics are
+    #   returned.
+    #   @return [Types::QueueReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentContactReference AWS API Documentation
+    #
+    class AgentContactReference < Struct.new(
+      :contact_id,
+      :channel,
+      :initiation_method,
+      :agent_contact_state,
+      :state_start_timestamp,
+      :connected_to_agent_timestamp,
+      :queue)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the agent who accepted the contact.
     #
     # @!attribute [rw] id
@@ -92,6 +145,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the agent's status.
+    #
+    # @!attribute [rw] status_start_timestamp
+    #   The start timestamp of the agent's status.
+    #   @return [Time]
+    #
+    # @!attribute [rw] status_arn
+    #   The Amazon Resource Name (ARN) of the agent's status.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusReference AWS API Documentation
+    #
+    class AgentStatusReference < Struct.new(
+      :status_start_timestamp,
+      :status_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Summary information for an agent status.
     #
     # @!attribute [rw] id
@@ -526,7 +598,7 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Information about the attachment reference if the `referenceType` is
+    # Information about a reference when the `referenceType` is
     # `ATTACHMENT`. Otherwise, null.
     #
     # @!attribute [rw] name
@@ -534,11 +606,11 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] value
-    #   Contains the location path of the attachment reference.
+    #   The location path of the attachment reference.
     #   @return [String]
     #
     # @!attribute [rw] status
-    #   Status of an attachment reference type.
+    #   Status of the attachment reference type.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
@@ -862,6 +934,36 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Filters user data based on the contact information that is associated
+    # to the users. It contains a list of [contact states][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #
+    # @note When making an API call, you may pass ContactFilter
+    #   data as a hash:
+    #
+    #       {
+    #         contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #       }
+    #
+    # @!attribute [rw] contact_states
+    #   A list of up to 9 [contact states][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFilter AWS API Documentation
+    #
+    class ContactFilter < Struct.new(
+      :contact_states)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a contact flow.
     #
     # @!attribute [rw] arn
@@ -1889,6 +1991,140 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateTaskTemplateRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "TaskTemplateName", # required
+    #         description: "TaskTemplateDescription",
+    #         contact_flow_id: "ContactFlowId",
+    #         constraints: {
+    #           required_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #           read_only_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #           invisible_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         defaults: {
+    #           default_field_values: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #               default_value: "TaskTemplateFieldValue",
+    #             },
+    #           ],
+    #         },
+    #         status: "ACTIVE", # accepts ACTIVE, INACTIVE
+    #         fields: [ # required
+    #           {
+    #             id: { # required
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #             description: "TaskTemplateFieldDescription",
+    #             type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #             single_select_options: ["TaskTemplateSingleSelectOption"],
+    #           },
+    #         ],
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow that runs by default when a task is
+    #   created by referencing this template.
+    #   @return [String]
+    #
+    # @!attribute [rw] constraints
+    #   Constraints that are applicable to the fields listed.
+    #   @return [Types::TaskTemplateConstraints]
+    #
+    # @!attribute [rw] defaults
+    #   The default values for fields when a task is created by referencing
+    #   this template.
+    #   @return [Types::TaskTemplateDefaults]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] fields
+    #   Fields that are part of the template.
+    #   @return [Array<Types::TaskTemplateField>]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateTaskTemplateRequest AWS API Documentation
+    #
+    class CreateTaskTemplateRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :contact_flow_id,
+      :constraints,
+      :defaults,
+      :status,
+      :fields,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] id
+    #   The identifier of the task template resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the task template resource.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateTaskTemplateResponse AWS API Documentation
+    #
+    class CreateTaskTemplateResponse < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateUseCaseRequest
     #   data as a hash:
     #
@@ -2326,6 +2562,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a reference when the `referenceType` is `DATE`.
+    # Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the date reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid date.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DateReference AWS API Documentation
+    #
+    class DateReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a default vocabulary.
     #
     # @!attribute [rw] instance_id
@@ -2542,6 +2798,36 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteTaskTemplateRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         task_template_id: "TaskTemplateId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] task_template_id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteTaskTemplateRequest AWS API Documentation
+    #
+    class DeleteTaskTemplateRequest < Struct.new(
+      :instance_id,
+      :task_template_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteTaskTemplateResponse AWS API Documentation
+    #
+    class DeleteTaskTemplateResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass DeleteUseCaseRequest
     #   data as a hash:
     #
@@ -3634,6 +3920,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a reference when the `referenceType` is `EMAIL`.
+    # Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the email reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid email address.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailReference AWS API Documentation
+    #
+    class EmailReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The encryption configuration.
     #
     # @note When making an API call, you may pass EncryptionConfig
@@ -3945,6 +4251,71 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass GetCurrentUserDataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         filters: { # required
+    #           queues: ["QueueId"],
+    #           contact_filter: {
+    #             contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #           },
+    #         },
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] filters
+    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user
+    #   data is retrieved only for those users who are associated with the
+    #   queues and have contacts that are in the specified `ContactState`.
+    #   @return [Types::UserDataFilters]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataRequest AWS API Documentation
+    #
+    class GetCurrentUserDataRequest < Struct.new(
+      :instance_id,
+      :filters,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] user_data_list
+    #   A list of the user data that is returned.
+    #   @return [Array<Types::UserData>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataResponse AWS API Documentation
+    #
+    class GetCurrentUserDataResponse < Struct.new(
+      :next_token,
+      :user_data_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass GetFederationTokenRequest
     #   data as a hash:
     #
@@ -4274,10 +4645,122 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # Contains information about a hierarchy group.
+    # @note When making an API call, you may pass GetTaskTemplateRequest
+    #   data as a hash:
     #
-    # @!attribute [rw] id
-    #   The identifier of the hierarchy group.
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         task_template_id: "TaskTemplateId", # required
+    #         snapshot_version: "SnapshotVersion",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] task_template_id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] snapshot_version
+    #   The system generated version of a task template that is associated
+    #   with a task, when the task is created.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetTaskTemplateRequest AWS API Documentation
+    #
+    class GetTaskTemplateRequest < Struct.new(
+      :instance_id,
+      :task_template_id,
+      :snapshot_version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN).
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow that runs by default when a task is
+    #   created by referencing this template.
+    #   @return [String]
+    #
+    # @!attribute [rw] constraints
+    #   Constraints that are applicable to the fields listed.
+    #   @return [Types::TaskTemplateConstraints]
+    #
+    # @!attribute [rw] defaults
+    #   The default values for fields when a task is created by referencing
+    #   this template.
+    #   @return [Types::TaskTemplateDefaults]
+    #
+    # @!attribute [rw] fields
+    #   Fields that are part of the template.
+    #   @return [Array<Types::TaskTemplateField>]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when the task template was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] created_time
+    #   The timestamp when the task template was created.
+    #   @return [Time]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetTaskTemplateResponse AWS API Documentation
+    #
+    class GetTaskTemplateResponse < Struct.new(
+      :instance_id,
+      :id,
+      :arn,
+      :name,
+      :description,
+      :contact_flow_id,
+      :constraints,
+      :defaults,
+      :fields,
+      :status,
+      :last_modified_time,
+      :created_time,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about a hierarchy group.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the hierarchy group.
     #   @return [String]
     #
     # @!attribute [rw] arn
@@ -4366,6 +4849,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the hierarchy group.
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the hierarchy group.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the hierarchy group.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyGroupSummaryReference AWS API Documentation
+    #
+    class HierarchyGroupSummaryReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a hierarchy level.
     #
     # @!attribute [rw] id
@@ -4446,6 +4948,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the levels in the hierarchy group.
+    #
+    # @!attribute [rw] level_one
+    #   Information about level one.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_two
+    #   Information about level two.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_three
+    #   Information about level three.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_four
+    #   Information about level four.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @!attribute [rw] level_five
+    #   Information about level five.
+    #   @return [Types::HierarchyGroupSummaryReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyPathReference AWS API Documentation
+    #
+    class HierarchyPathReference < Struct.new(
+      :level_one,
+      :level_two,
+      :level_three,
+      :level_four,
+      :level_five)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a hierarchy structure.
     #
     # @!attribute [rw] level_one
@@ -5088,6 +5624,29 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # A field that is invisible to an agent.
+    #
+    # @note When making an API call, you may pass InvisibleFieldInfo
+    #   data as a hash:
+    #
+    #       {
+    #         id: {
+    #           name: "TaskTemplateFieldName",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] id
+    #   Identifier of the invisible field.
+    #   @return [Types::TaskTemplateFieldIdentifier]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvisibleFieldInfo AWS API Documentation
+    #
+    class InvisibleFieldInfo < Struct.new(
+      :id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Configuration information of a Kinesis Data Firehose delivery stream.
     #
     # @note When making an API call, you may pass KinesisFirehoseConfig
@@ -5543,7 +6102,7 @@ module Aws::Connect
     #       {
     #         instance_id: "InstanceId", # required
     #         contact_id: "ContactId", # required
-    #         reference_types: ["URL"], # required, accepts URL, ATTACHMENT
+    #         reference_types: ["URL"], # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
     #         next_token: "NextToken",
     #       }
     #
@@ -6746,6 +7305,81 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListTaskTemplatesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #         status: "ACTIVE", # accepts ACTIVE, INACTIVE
+    #         name: "TaskTemplateName",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    #   It is not expected that you set this because the value returned in
+    #   the previous response is always null.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #
+    #   It is not expected that you set this.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTaskTemplatesRequest AWS API Documentation
+    #
+    class ListTaskTemplatesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :status,
+      :name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] task_templates
+    #   Provides details about a list of task templates belonging to an
+    #   instance.
+    #   @return [Array<Types::TaskTemplateMetadata>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #
+    #   This is always returned as a null in the response.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListTaskTemplatesResponse AWS API Documentation
+    #
+    class ListTaskTemplatesResponse < Struct.new(
+      :task_templates,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Provides summary information about the use cases for the specified
     # integration association.
     #
@@ -6947,6 +7581,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a reference when the `referenceType` is `NUMBER`.
+    # Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the number reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid number.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NumberReference AWS API Documentation
+    #
+    class NumberReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The outbound caller ID name, number, and outbound whisper flow.
     #
     # @note When making an API call, you may pass OutboundCallerConfig
@@ -7128,6 +7782,81 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @!attribute [rw] property_list
+    #   @return [Array<Types::PropertyValidationExceptionProperty>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PropertyValidationException AWS API Documentation
+    #
+    class PropertyValidationException < Struct.new(
+      :message,
+      :property_list)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about why a property is not valid.
+    #
+    # @!attribute [rw] property_path
+    #   The full property path.
+    #   @return [String]
+    #
+    # @!attribute [rw] reason
+    #   Why the property is not valid.
+    #   @return [String]
+    #
+    # @!attribute [rw] message
+    #   A message describing why the property is not valid.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PropertyValidationExceptionProperty AWS API Documentation
+    #
+    class PropertyValidationExceptionProperty < Struct.new(
+      :property_path,
+      :reason,
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass PutUserStatusRequest
+    #   data as a hash:
+    #
+    #       {
+    #         user_id: "UserId", # required
+    #         instance_id: "InstanceId", # required
+    #         agent_status_id: "AgentStatusId", # required
+    #       }
+    #
+    # @!attribute [rw] user_id
+    #   The identifier of the user.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] agent_status_id
+    #   The identifier of the agent status.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PutUserStatusRequest AWS API Documentation
+    #
+    class PutUserStatusRequest < Struct.new(
+      :user_id,
+      :instance_id,
+      :agent_status_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PutUserStatusResponse AWS API Documentation
+    #
+    class PutUserStatusResponse < Aws::EmptyStructure; end
+
     # Contains information about a queue.
     #
     # @!attribute [rw] name
@@ -7405,26 +8134,49 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # A link that an agent selects to complete a given task. You can have up
-    # to 4,096 UTF-8 bytes across all references for a contact.
+    # Indicates a field that is read-only to an agent.
     #
-    # @note When making an API call, you may pass Reference
+    # @note When making an API call, you may pass ReadOnlyFieldInfo
     #   data as a hash:
     #
     #       {
-    #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL, ATTACHMENT
+    #         id: {
+    #           name: "TaskTemplateFieldName",
+    #         },
     #       }
     #
-    # @!attribute [rw] value
-    #   A valid value for the reference. For example, for a URL reference, a
-    #   formatted URL that is displayed to an agent in the Contact Control
-    #   Panel (CCP).
-    #   @return [String]
+    # @!attribute [rw] id
+    #   Identifier of the read-only field.
+    #   @return [Types::TaskTemplateFieldIdentifier]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReadOnlyFieldInfo AWS API Documentation
+    #
+    class ReadOnlyFieldInfo < Struct.new(
+      :id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Well-formed data on a contact, used by agents to complete a contact
+    # request. You can have up to 4,096 UTF-8 bytes across all references
+    # for a contact.
+    #
+    # @note When making an API call, you may pass Reference
+    #   data as a hash:
+    #
+    #       {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #       }
+    #
+    # @!attribute [rw] value
+    #   A valid value for the reference. For example, for a URL reference, a
+    #   formatted URL that is displayed to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [String]
     #
     # @!attribute [rw] type
-    #   The type of the reference. Only `URL` type can be added or updated
-    #   on a contact.
+    #   The type of the reference.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
@@ -7443,20 +8195,44 @@ module Aws::Connect
     # @note ReferenceSummary is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of ReferenceSummary corresponding to the set member.
     #
     # @!attribute [rw] url
-    #   Information about the URL reference if the `referenceType` is `URL`.
+    #   Information about the reference when the `referenceType` is `URL`.
     #   Otherwise, null.
     #   @return [Types::UrlReference]
     #
     # @!attribute [rw] attachment
-    #   Information about the attachment reference if the `referenceType` is
+    #   Information about the reference when the `referenceType` is
     #   `ATTACHMENT`. Otherwise, null.
     #   @return [Types::AttachmentReference]
     #
+    # @!attribute [rw] string
+    #   Information about a reference when the `referenceType` is `STRING`.
+    #   Otherwise, null.
+    #   @return [Types::StringReference]
+    #
+    # @!attribute [rw] number
+    #   Information about a reference when the `referenceType` is `NUMBER`.
+    #   Otherwise, null.
+    #   @return [Types::NumberReference]
+    #
+    # @!attribute [rw] date
+    #   Information about a reference when the `referenceType` is `DATE`.
+    #   Otherwise, null.
+    #   @return [Types::DateReference]
+    #
+    # @!attribute [rw] email
+    #   Information about a reference when the `referenceType` is `EMAIL`.
+    #   Otherwise, null.
+    #   @return [Types::EmailReference]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReferenceSummary AWS API Documentation
     #
     class ReferenceSummary < Struct.new(
       :url,
       :attachment,
+      :string,
+      :number,
+      :date,
+      :email,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -7464,6 +8240,10 @@ module Aws::Connect
 
       class Url < ReferenceSummary; end
       class Attachment < ReferenceSummary; end
+      class String < ReferenceSummary; end
+      class Number < ReferenceSummary; end
+      class Date < ReferenceSummary; end
+      class Email < ReferenceSummary; end
       class Unknown < ReferenceSummary; end
     end
 
@@ -7496,6 +8276,29 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a required field.
+    #
+    # @note When making an API call, you may pass RequiredFieldInfo
+    #   data as a hash:
+    #
+    #       {
+    #         id: {
+    #           name: "TaskTemplateFieldName",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the field.
+    #   @return [Types::TaskTemplateFieldIdentifier]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RequiredFieldInfo AWS API Documentation
+    #
+    class RequiredFieldInfo < Struct.new(
+      :id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A resource already has that name.
     #
     # @!attribute [rw] message
@@ -7762,6 +8565,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the routing profile assigned to the user.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the routing profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileReference AWS API Documentation
+    #
+    class RoutingProfileReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains summary information about a routing profile.
     #
     # @!attribute [rw] id
@@ -8531,7 +9353,7 @@ module Aws::Connect
     #       {
     #         instance_id: "InstanceId", # required
     #         previous_contact_id: "ContactId",
-    #         contact_flow_id: "ContactFlowId", # required
+    #         contact_flow_id: "ContactFlowId",
     #         attributes: {
     #           "AttributeName" => "AttributeValue",
     #         },
@@ -8539,12 +9361,14 @@ module Aws::Connect
     #         references: {
     #           "ReferenceKey" => {
     #             value: "ReferenceValue", # required
-    #             type: "URL", # required, accepts URL, ATTACHMENT
+    #             type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
     #           },
     #         },
     #         description: "Description",
     #         client_token: "ClientToken",
     #         scheduled_time: Time.now,
+    #         task_template_id: "TaskTemplateId",
+    #         quick_connect_id: "QuickConnectId",
     #       }
     #
     # @!attribute [rw] instance_id
@@ -8606,6 +9430,14 @@ module Aws::Connect
     #   the past. It must be within up to 6 days in future.
     #   @return [Time]
     #
+    # @!attribute [rw] task_template_id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] quick_connect_id
+    #   The identifier for the quick connect.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -8617,7 +9449,9 @@ module Aws::Connect
       :references,
       :description,
       :client_token,
-      :scheduled_time)
+      :scheduled_time,
+      :task_template_id,
+      :quick_connect_id)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -8774,6 +9608,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a reference when the `referenceType` is `STRING`.
+    # Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the string reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid string.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StringReference AWS API Documentation
+    #
+    class StringReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass SuspendContactRecordingRequest
     #   data as a hash:
     #
@@ -8867,6 +9721,223 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Describes constraints that apply to the template fields.
+    #
+    # @note When making an API call, you may pass TaskTemplateConstraints
+    #   data as a hash:
+    #
+    #       {
+    #         required_fields: [
+    #           {
+    #             id: {
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #           },
+    #         ],
+    #         read_only_fields: [
+    #           {
+    #             id: {
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #           },
+    #         ],
+    #         invisible_fields: [
+    #           {
+    #             id: {
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] required_fields
+    #   Lists the fields that are required to be filled by agents.
+    #   @return [Array<Types::RequiredFieldInfo>]
+    #
+    # @!attribute [rw] read_only_fields
+    #   Lists the fields that are read-only to agents, and cannot be edited.
+    #   @return [Array<Types::ReadOnlyFieldInfo>]
+    #
+    # @!attribute [rw] invisible_fields
+    #   Lists the fields that are invisible to agents.
+    #   @return [Array<Types::InvisibleFieldInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateConstraints AWS API Documentation
+    #
+    class TaskTemplateConstraints < Struct.new(
+      :required_fields,
+      :read_only_fields,
+      :invisible_fields)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Describes a default field and its corresponding value.
+    #
+    # @note When making an API call, you may pass TaskTemplateDefaultFieldValue
+    #   data as a hash:
+    #
+    #       {
+    #         id: {
+    #           name: "TaskTemplateFieldName",
+    #         },
+    #         default_value: "TaskTemplateFieldValue",
+    #       }
+    #
+    # @!attribute [rw] id
+    #   Identifier of a field.
+    #   @return [Types::TaskTemplateFieldIdentifier]
+    #
+    # @!attribute [rw] default_value
+    #   Default value for the field.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateDefaultFieldValue AWS API Documentation
+    #
+    class TaskTemplateDefaultFieldValue < Struct.new(
+      :id,
+      :default_value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Describes default values for fields on a template.
+    #
+    # @note When making an API call, you may pass TaskTemplateDefaults
+    #   data as a hash:
+    #
+    #       {
+    #         default_field_values: [
+    #           {
+    #             id: {
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #             default_value: "TaskTemplateFieldValue",
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] default_field_values
+    #   Default value for the field.
+    #   @return [Array<Types::TaskTemplateDefaultFieldValue>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateDefaults AWS API Documentation
+    #
+    class TaskTemplateDefaults < Struct.new(
+      :default_field_values)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Describes a single task template field.
+    #
+    # @note When making an API call, you may pass TaskTemplateField
+    #   data as a hash:
+    #
+    #       {
+    #         id: { # required
+    #           name: "TaskTemplateFieldName",
+    #         },
+    #         description: "TaskTemplateFieldDescription",
+    #         type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #         single_select_options: ["TaskTemplateSingleSelectOption"],
+    #       }
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the field.
+    #   @return [Types::TaskTemplateFieldIdentifier]
+    #
+    # @!attribute [rw] description
+    #   The description of the field.
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   Indicates the type of field.
+    #   @return [String]
+    #
+    # @!attribute [rw] single_select_options
+    #   A list of options for a single select field.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateField AWS API Documentation
+    #
+    class TaskTemplateField < Struct.new(
+      :id,
+      :description,
+      :type,
+      :single_select_options)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The identifier of the task template field.
+    #
+    # @note When making an API call, you may pass TaskTemplateFieldIdentifier
+    #   data as a hash:
+    #
+    #       {
+    #         name: "TaskTemplateFieldName",
+    #       }
+    #
+    # @!attribute [rw] name
+    #   The name of the task template field.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateFieldIdentifier AWS API Documentation
+    #
+    class TaskTemplateFieldIdentifier < Struct.new(
+      :name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about the task template.
+    #
+    # @!attribute [rw] id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when the task template was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] created_time
+    #   The timestamp when the task template was created.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateMetadata AWS API Documentation
+    #
+    class TaskTemplateMetadata < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :description,
+      :status,
+      :last_modified_time,
+      :created_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the threshold for service level metrics.
     #
     # @note When making an API call, you may pass Threshold
@@ -8908,6 +9979,77 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass TransferContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         queue_id: "QueueId",
+    #         user_id: "AgentResourceId",
+    #         contact_flow_id: "ContactFlowId", # required
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_id
+    #   The identifier for the queue.
+    #   @return [String]
+    #
+    # @!attribute [rw] user_id
+    #   The identifier for the user.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TransferContactRequest AWS API Documentation
+    #
+    class TransferContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :queue_id,
+      :user_id,
+      :contact_flow_id,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_arn
+    #   The Amazon Resource Name (ARN) of the contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TransferContactResponse AWS API Documentation
+    #
+    class TransferContactResponse < Struct.new(
+      :contact_id,
+      :contact_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UntagResourceRequest
     #   data as a hash:
     #
@@ -9246,7 +10388,7 @@ module Aws::Connect
     #         references: {
     #           "ReferenceKey" => {
     #             value: "ReferenceValue", # required
-    #             type: "URL", # required, accepts URL, ATTACHMENT
+    #             type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
     #           },
     #         },
     #       }
@@ -9270,7 +10412,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] references
-    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Well-formed data on contact, shown to agents on Contact Control
     #   Panel (CCP).
     #   @return [Hash<String,Types::Reference>]
     #
@@ -9990,6 +11132,192 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateTaskTemplateRequest
+    #   data as a hash:
+    #
+    #       {
+    #         task_template_id: "TaskTemplateId", # required
+    #         instance_id: "InstanceId", # required
+    #         name: "TaskTemplateName",
+    #         description: "TaskTemplateDescription",
+    #         contact_flow_id: "ContactFlowId",
+    #         constraints: {
+    #           required_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #           read_only_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #           invisible_fields: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         defaults: {
+    #           default_field_values: [
+    #             {
+    #               id: {
+    #                 name: "TaskTemplateFieldName",
+    #               },
+    #               default_value: "TaskTemplateFieldValue",
+    #             },
+    #           ],
+    #         },
+    #         status: "ACTIVE", # accepts ACTIVE, INACTIVE
+    #         fields: [
+    #           {
+    #             id: { # required
+    #               name: "TaskTemplateFieldName",
+    #             },
+    #             description: "TaskTemplateFieldDescription",
+    #             type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL
+    #             single_select_options: ["TaskTemplateSingleSelectOption"],
+    #           },
+    #         ],
+    #       }
+    #
+    # @!attribute [rw] task_template_id
+    #   A unique identifier for the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow that runs by default when a task is
+    #   created by referencing this template.
+    #   @return [String]
+    #
+    # @!attribute [rw] constraints
+    #   Constraints that are applicable to the fields listed.
+    #   @return [Types::TaskTemplateConstraints]
+    #
+    # @!attribute [rw] defaults
+    #   The default values for fields when a task is created by referencing
+    #   this template.
+    #   @return [Types::TaskTemplateDefaults]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] fields
+    #   Fields that are part of the template.
+    #   @return [Array<Types::TaskTemplateField>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateTaskTemplateRequest AWS API Documentation
+    #
+    class UpdateTaskTemplateRequest < Struct.new(
+      :task_template_id,
+      :instance_id,
+      :name,
+      :description,
+      :contact_flow_id,
+      :constraints,
+      :defaults,
+      :status,
+      :fields)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier of the task template resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the task template resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the task template.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow that runs by default when a task is
+    #   created by referencing this template.
+    #   @return [String]
+    #
+    # @!attribute [rw] constraints
+    #   Constraints that are applicable to the fields listed.
+    #   @return [Types::TaskTemplateConstraints]
+    #
+    # @!attribute [rw] defaults
+    #   The default values for fields when a task is created by referencing
+    #   this template.
+    #   @return [Types::TaskTemplateDefaults]
+    #
+    # @!attribute [rw] fields
+    #   Fields that are part of the template.
+    #   @return [Array<Types::TaskTemplateField>]
+    #
+    # @!attribute [rw] status
+    #   Marks a template as `ACTIVE` or `INACTIVE` for a task to refer to
+    #   it. Tasks can only be created from `ACTIVE` templates. If a template
+    #   is marked as `INACTIVE`, then a task that refers to this template
+    #   cannot be created.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The timestamp when the task template was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] created_time
+    #   The timestamp when the task template was created.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateTaskTemplateResponse AWS API Documentation
+    #
+    class UpdateTaskTemplateResponse < Struct.new(
+      :instance_id,
+      :id,
+      :arn,
+      :name,
+      :description,
+      :contact_flow_id,
+      :constraints,
+      :defaults,
+      :fields,
+      :status,
+      :last_modified_time,
+      :created_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
     #   data as a hash:
     #
@@ -10340,6 +11668,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Data for a user.
+    #
+    # @!attribute [rw] user
+    #   Information about the user for the data that is returned. It
+    #   contains resourceId and ARN of the user.
+    #   @return [Types::UserReference]
+    #
+    # @!attribute [rw] routing_profile
+    #   Information about the routing profile that is assigned to the user.
+    #   @return [Types::RoutingProfileReference]
+    #
+    # @!attribute [rw] hierarchy_path
+    #   Contains information about the levels of a hierarchy group assigned
+    #   to a user.
+    #   @return [Types::HierarchyPathReference]
+    #
+    # @!attribute [rw] status
+    #   The status of the agent that they manually set in their Contact
+    #   Control Panel (CCP), or that the supervisor manually changes in the
+    #   real-time metrics report.
+    #   @return [Types::AgentStatusReference]
+    #
+    # @!attribute [rw] available_slots_by_channel
+    #   A map of available slots by channel. The key is a channel name. The
+    #   value is an integer: the available number of slots.
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] max_slots_by_channel
+    #   A map of maximum slots by channel. The key is a channel name. The
+    #   value is an integer: the maximum number of slots. This is calculated
+    #   from [MediaConcurrency][1] of the RoutingProfile assigned to the
+    #   agent.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] active_slots_by_channel
+    #   A map of active slots by channel. The key is a channel name. The
+    #   value is an integer: the number of active slots.
+    #   @return [Hash<String,Integer>]
+    #
+    # @!attribute [rw] contacts
+    #   A list of contact reference information.
+    #   @return [Array<Types::AgentContactReference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserData AWS API Documentation
+    #
+    class UserData < Struct.new(
+      :user,
+      :routing_profile,
+      :hierarchy_path,
+      :status,
+      :available_slots_by_channel,
+      :max_slots_by_channel,
+      :active_slots_by_channel,
+      :contacts)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A filter for the user data.
+    #
+    # @note When making an API call, you may pass UserDataFilters
+    #   data as a hash:
+    #
+    #       {
+    #         queues: ["QueueId"],
+    #         contact_filter: {
+    #           contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
+    #         },
+    #       }
+    #
+    # @!attribute [rw] queues
+    #   Contains information about a queue resource for which metrics are
+    #   returned.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] contact_filter
+    #   A filter for the user data based on the contact information that is
+    #   associated to the user. It contains a list of contact states.
+    #   @return [Types::ContactFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserDataFilters AWS API Documentation
+    #
+    class UserDataFilters < Struct.new(
+      :queues,
+      :contact_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the identity of a user.
     #
     # @note When making an API call, you may pass UserIdentityInfo
@@ -10477,6 +11898,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the user.
+    #
+    # @!attribute [rw] id
+    #   The unique identifier for the user.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the user.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserReference AWS API Documentation
+    #
+    class UserReference < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The search criteria to be used to return users.
     #
     # @note When making an API call, you may pass UserSearchCriteria