aws-sdk-connect 1.69.0 → 1.72.0

data/lib/aws-sdk-connect/client_api.rb

@@ -33,6 +33,7 @@ module Aws::Connect
     AgentUsername = Shapes::StringShape.new(name: 'AgentUsername')
     AliasArn = Shapes::StringShape.new(name: 'AliasArn')
     AnswerMachineDetectionConfig = Shapes::StructureShape.new(name: 'AnswerMachineDetectionConfig')
+    ApproximateTotalCount = Shapes::IntegerShape.new(name: 'ApproximateTotalCount')
     AssociateApprovedOriginRequest = Shapes::StructureShape.new(name: 'AssociateApprovedOriginRequest')
     AssociateBotRequest = Shapes::StructureShape.new(name: 'AssociateBotRequest')
     AssociateDefaultVocabularyRequest = Shapes::StructureShape.new(name: 'AssociateDefaultVocabularyRequest')
@@ -100,6 +101,7 @@ module Aws::Connect
     ContactInitiationMethod = Shapes::StringShape.new(name: 'ContactInitiationMethod')
     ContactNotFoundException = Shapes::StructureShape.new(name: 'ContactNotFoundException')
     ContactReferences = Shapes::MapShape.new(name: 'ContactReferences')
+    ControlPlaneTagFilter = Shapes::StructureShape.new(name: 'ControlPlaneTagFilter')
     CreateAgentStatusRequest = Shapes::StructureShape.new(name: 'CreateAgentStatusRequest')
     CreateAgentStatusResponse = Shapes::StructureShape.new(name: 'CreateAgentStatusResponse')
     CreateContactFlowModuleRequest = Shapes::StructureShape.new(name: 'CreateContactFlowModuleRequest')
@@ -120,6 +122,8 @@ module Aws::Connect
     CreateRoutingProfileResponse = Shapes::StructureShape.new(name: 'CreateRoutingProfileResponse')
     CreateSecurityProfileRequest = Shapes::StructureShape.new(name: 'CreateSecurityProfileRequest')
     CreateSecurityProfileResponse = Shapes::StructureShape.new(name: 'CreateSecurityProfileResponse')
+    CreateTaskTemplateRequest = Shapes::StructureShape.new(name: 'CreateTaskTemplateRequest')
+    CreateTaskTemplateResponse = Shapes::StructureShape.new(name: 'CreateTaskTemplateResponse')
     CreateUseCaseRequest = Shapes::StructureShape.new(name: 'CreateUseCaseRequest')
     CreateUseCaseResponse = Shapes::StructureShape.new(name: 'CreateUseCaseResponse')
     CreateUserHierarchyGroupRequest = Shapes::StructureShape.new(name: 'CreateUserHierarchyGroupRequest')
@@ -136,6 +140,7 @@ module Aws::Connect
     CurrentMetricResult = Shapes::StructureShape.new(name: 'CurrentMetricResult')
     CurrentMetricResults = Shapes::ListShape.new(name: 'CurrentMetricResults')
     CurrentMetrics = Shapes::ListShape.new(name: 'CurrentMetrics')
+    DateReference = Shapes::StructureShape.new(name: 'DateReference')
     DefaultVocabulary = Shapes::StructureShape.new(name: 'DefaultVocabulary')
     DefaultVocabularyList = Shapes::ListShape.new(name: 'DefaultVocabularyList')
     Delay = Shapes::IntegerShape.new(name: 'Delay')
@@ -147,6 +152,8 @@ module Aws::Connect
     DeleteIntegrationAssociationRequest = Shapes::StructureShape.new(name: 'DeleteIntegrationAssociationRequest')
     DeleteQuickConnectRequest = Shapes::StructureShape.new(name: 'DeleteQuickConnectRequest')
     DeleteSecurityProfileRequest = Shapes::StructureShape.new(name: 'DeleteSecurityProfileRequest')
+    DeleteTaskTemplateRequest = Shapes::StructureShape.new(name: 'DeleteTaskTemplateRequest')
+    DeleteTaskTemplateResponse = Shapes::StructureShape.new(name: 'DeleteTaskTemplateResponse')
     DeleteUseCaseRequest = Shapes::StructureShape.new(name: 'DeleteUseCaseRequest')
     DeleteUserHierarchyGroupRequest = Shapes::StructureShape.new(name: 'DeleteUserHierarchyGroupRequest')
     DeleteUserRequest = Shapes::StructureShape.new(name: 'DeleteUserRequest')
@@ -205,6 +212,7 @@ module Aws::Connect
     DisplayName = Shapes::StringShape.new(name: 'DisplayName')
     DuplicateResourceException = Shapes::StructureShape.new(name: 'DuplicateResourceException')
     Email = Shapes::StringShape.new(name: 'Email')
+    EmailReference = Shapes::StructureShape.new(name: 'EmailReference')
     EncryptionConfig = Shapes::StructureShape.new(name: 'EncryptionConfig')
     EncryptionType = Shapes::StringShape.new(name: 'EncryptionType')
     Filters = Shapes::StructureShape.new(name: 'Filters')
@@ -218,10 +226,14 @@ module Aws::Connect
     GetFederationTokenResponse = Shapes::StructureShape.new(name: 'GetFederationTokenResponse')
     GetMetricDataRequest = Shapes::StructureShape.new(name: 'GetMetricDataRequest')
     GetMetricDataResponse = Shapes::StructureShape.new(name: 'GetMetricDataResponse')
+    GetTaskTemplateRequest = Shapes::StructureShape.new(name: 'GetTaskTemplateRequest')
+    GetTaskTemplateResponse = Shapes::StructureShape.new(name: 'GetTaskTemplateResponse')
     Grouping = Shapes::StringShape.new(name: 'Grouping')
     Groupings = Shapes::ListShape.new(name: 'Groupings')
     HierarchyGroup = Shapes::StructureShape.new(name: 'HierarchyGroup')
+    HierarchyGroupCondition = Shapes::StructureShape.new(name: 'HierarchyGroupCondition')
     HierarchyGroupId = Shapes::StringShape.new(name: 'HierarchyGroupId')
+    HierarchyGroupMatchType = Shapes::StringShape.new(name: 'HierarchyGroupMatchType')
     HierarchyGroupName = Shapes::StringShape.new(name: 'HierarchyGroupName')
     HierarchyGroupSummary = Shapes::StructureShape.new(name: 'HierarchyGroupSummary')
     HierarchyGroupSummaryList = Shapes::ListShape.new(name: 'HierarchyGroupSummaryList')
@@ -273,6 +285,8 @@ module Aws::Connect
     InvalidContactFlowModuleException = Shapes::StructureShape.new(name: 'InvalidContactFlowModuleException')
     InvalidParameterException = Shapes::StructureShape.new(name: 'InvalidParameterException')
     InvalidRequestException = Shapes::StructureShape.new(name: 'InvalidRequestException')
+    InvisibleFieldInfo = Shapes::StructureShape.new(name: 'InvisibleFieldInfo')
+    InvisibleTaskTemplateFields = Shapes::ListShape.new(name: 'InvisibleTaskTemplateFields')
     KeyId = Shapes::StringShape.new(name: 'KeyId')
     KinesisFirehoseConfig = Shapes::StructureShape.new(name: 'KinesisFirehoseConfig')
     KinesisStreamConfig = Shapes::StructureShape.new(name: 'KinesisStreamConfig')
@@ -340,6 +354,8 @@ module Aws::Connect
     ListSecurityProfilesResponse = Shapes::StructureShape.new(name: 'ListSecurityProfilesResponse')
     ListTagsForResourceRequest = Shapes::StructureShape.new(name: 'ListTagsForResourceRequest')
     ListTagsForResourceResponse = Shapes::StructureShape.new(name: 'ListTagsForResourceResponse')
+    ListTaskTemplatesRequest = Shapes::StructureShape.new(name: 'ListTaskTemplatesRequest')
+    ListTaskTemplatesResponse = Shapes::StructureShape.new(name: 'ListTaskTemplatesResponse')
     ListUseCasesRequest = Shapes::StructureShape.new(name: 'ListUseCasesRequest')
     ListUseCasesResponse = Shapes::StructureShape.new(name: 'ListUseCasesResponse')
     ListUserHierarchyGroupsRequest = Shapes::StructureShape.new(name: 'ListUserHierarchyGroupsRequest')
@@ -358,6 +374,8 @@ module Aws::Connect
     MinutesLimit60 = Shapes::IntegerShape.new(name: 'MinutesLimit60')
     Name = Shapes::StringShape.new(name: 'Name')
     NextToken = Shapes::StringShape.new(name: 'NextToken')
+    NextToken2500 = Shapes::StringShape.new(name: 'NextToken2500')
+    NumberReference = Shapes::StructureShape.new(name: 'NumberReference')
     Origin = Shapes::StringShape.new(name: 'Origin')
     OriginsList = Shapes::ListShape.new(name: 'OriginsList')
     OutboundCallerConfig = Shapes::StructureShape.new(name: 'OutboundCallerConfig')
@@ -394,6 +412,12 @@ module Aws::Connect
     PromptName = Shapes::StringShape.new(name: 'PromptName')
     PromptSummary = Shapes::StructureShape.new(name: 'PromptSummary')
     PromptSummaryList = Shapes::ListShape.new(name: 'PromptSummaryList')
+    PropertyValidationException = Shapes::StructureShape.new(name: 'PropertyValidationException')
+    PropertyValidationExceptionProperty = Shapes::StructureShape.new(name: 'PropertyValidationExceptionProperty')
+    PropertyValidationExceptionPropertyList = Shapes::ListShape.new(name: 'PropertyValidationExceptionPropertyList')
+    PropertyValidationExceptionReason = Shapes::StringShape.new(name: 'PropertyValidationExceptionReason')
+    PutUserStatusRequest = Shapes::StructureShape.new(name: 'PutUserStatusRequest')
+    PutUserStatusResponse = Shapes::StructureShape.new(name: 'PutUserStatusResponse')
     Queue = Shapes::StructureShape.new(name: 'Queue')
     QueueDescription = Shapes::StringShape.new(name: 'QueueDescription')
     QueueId = Shapes::StringShape.new(name: 'QueueId')
@@ -418,6 +442,8 @@ module Aws::Connect
     QuickConnectType = Shapes::StringShape.new(name: 'QuickConnectType')
     QuickConnectTypes = Shapes::ListShape.new(name: 'QuickConnectTypes')
     QuickConnectsList = Shapes::ListShape.new(name: 'QuickConnectsList')
+    ReadOnlyFieldInfo = Shapes::StructureShape.new(name: 'ReadOnlyFieldInfo')
+    ReadOnlyTaskTemplateFields = Shapes::ListShape.new(name: 'ReadOnlyTaskTemplateFields')
     Reference = Shapes::StructureShape.new(name: 'Reference')
     ReferenceKey = Shapes::StringShape.new(name: 'ReferenceKey')
     ReferenceStatus = Shapes::StringShape.new(name: 'ReferenceStatus')
@@ -427,6 +453,8 @@ module Aws::Connect
     ReferenceTypes = Shapes::ListShape.new(name: 'ReferenceTypes')
     ReferenceValue = Shapes::StringShape.new(name: 'ReferenceValue')
     ReleasePhoneNumberRequest = Shapes::StructureShape.new(name: 'ReleasePhoneNumberRequest')
+    RequiredFieldInfo = Shapes::StructureShape.new(name: 'RequiredFieldInfo')
+    RequiredTaskTemplateFields = Shapes::ListShape.new(name: 'RequiredTaskTemplateFields')
     ResourceConflictException = Shapes::StructureShape.new(name: 'ResourceConflictException')
     ResourceInUseException = Shapes::StructureShape.new(name: 'ResourceInUseException')
     ResourceNotFoundException = Shapes::StructureShape.new(name: 'ResourceNotFoundException')
@@ -448,6 +476,8 @@ module Aws::Connect
     S3Config = Shapes::StructureShape.new(name: 'S3Config')
     SearchAvailablePhoneNumbersRequest = Shapes::StructureShape.new(name: 'SearchAvailablePhoneNumbersRequest')
     SearchAvailablePhoneNumbersResponse = Shapes::StructureShape.new(name: 'SearchAvailablePhoneNumbersResponse')
+    SearchUsersRequest = Shapes::StructureShape.new(name: 'SearchUsersRequest')
+    SearchUsersResponse = Shapes::StructureShape.new(name: 'SearchUsersResponse')
     SearchVocabulariesRequest = Shapes::StructureShape.new(name: 'SearchVocabulariesRequest')
     SearchVocabulariesResponse = Shapes::StructureShape.new(name: 'SearchVocabulariesResponse')
     SecurityKey = Shapes::StructureShape.new(name: 'SecurityKey')
@@ -462,6 +492,8 @@ module Aws::Connect
     SecurityProfileSummaryList = Shapes::ListShape.new(name: 'SecurityProfileSummaryList')
     SecurityToken = Shapes::StringShape.new(name: 'SecurityToken')
     ServiceQuotaExceededException = Shapes::StructureShape.new(name: 'ServiceQuotaExceededException')
+    SingleSelectOptions = Shapes::ListShape.new(name: 'SingleSelectOptions')
+    SnapshotVersion = Shapes::StringShape.new(name: 'SnapshotVersion')
     SourceApplicationName = Shapes::StringShape.new(name: 'SourceApplicationName')
     SourceType = Shapes::StringShape.new(name: 'SourceType')
     StartChatContactRequest = Shapes::StructureShape.new(name: 'StartChatContactRequest')
@@ -484,21 +516,48 @@ module Aws::Connect
     StorageType = Shapes::StringShape.new(name: 'StorageType')
     StreamingId = Shapes::StringShape.new(name: 'StreamingId')
     String = Shapes::StringShape.new(name: 'String')
+    StringComparisonType = Shapes::StringShape.new(name: 'StringComparisonType')
+    StringCondition = Shapes::StructureShape.new(name: 'StringCondition')
+    StringReference = Shapes::StructureShape.new(name: 'StringReference')
     SupportedMessagingContentType = Shapes::StringShape.new(name: 'SupportedMessagingContentType')
     SupportedMessagingContentTypes = Shapes::ListShape.new(name: 'SupportedMessagingContentTypes')
     SuspendContactRecordingRequest = Shapes::StructureShape.new(name: 'SuspendContactRecordingRequest')
     SuspendContactRecordingResponse = Shapes::StructureShape.new(name: 'SuspendContactRecordingResponse')
+    TagAndConditionList = Shapes::ListShape.new(name: 'TagAndConditionList')
+    TagCondition = Shapes::StructureShape.new(name: 'TagCondition')
     TagKey = Shapes::StringShape.new(name: 'TagKey')
     TagKeyList = Shapes::ListShape.new(name: 'TagKeyList')
     TagMap = Shapes::MapShape.new(name: 'TagMap')
+    TagOrConditionList = Shapes::ListShape.new(name: 'TagOrConditionList')
     TagResourceRequest = Shapes::StructureShape.new(name: 'TagResourceRequest')
     TagValue = Shapes::StringShape.new(name: 'TagValue')
+    TaskTemplateArn = Shapes::StringShape.new(name: 'TaskTemplateArn')
+    TaskTemplateConstraints = Shapes::StructureShape.new(name: 'TaskTemplateConstraints')
+    TaskTemplateDefaultFieldValue = Shapes::StructureShape.new(name: 'TaskTemplateDefaultFieldValue')
+    TaskTemplateDefaultFieldValueList = Shapes::ListShape.new(name: 'TaskTemplateDefaultFieldValueList')
+    TaskTemplateDefaults = Shapes::StructureShape.new(name: 'TaskTemplateDefaults')
+    TaskTemplateDescription = Shapes::StringShape.new(name: 'TaskTemplateDescription')
+    TaskTemplateField = Shapes::StructureShape.new(name: 'TaskTemplateField')
+    TaskTemplateFieldDescription = Shapes::StringShape.new(name: 'TaskTemplateFieldDescription')
+    TaskTemplateFieldIdentifier = Shapes::StructureShape.new(name: 'TaskTemplateFieldIdentifier')
+    TaskTemplateFieldName = Shapes::StringShape.new(name: 'TaskTemplateFieldName')
+    TaskTemplateFieldType = Shapes::StringShape.new(name: 'TaskTemplateFieldType')
+    TaskTemplateFieldValue = Shapes::StringShape.new(name: 'TaskTemplateFieldValue')
+    TaskTemplateFields = Shapes::ListShape.new(name: 'TaskTemplateFields')
+    TaskTemplateId = Shapes::StringShape.new(name: 'TaskTemplateId')
+    TaskTemplateList = Shapes::ListShape.new(name: 'TaskTemplateList')
+    TaskTemplateMetadata = Shapes::StructureShape.new(name: 'TaskTemplateMetadata')
+    TaskTemplateName = Shapes::StringShape.new(name: 'TaskTemplateName')
+    TaskTemplateSingleSelectOption = Shapes::StringShape.new(name: 'TaskTemplateSingleSelectOption')
+    TaskTemplateStatus = Shapes::StringShape.new(name: 'TaskTemplateStatus')
     Threshold = Shapes::StructureShape.new(name: 'Threshold')
     ThresholdValue = Shapes::FloatShape.new(name: 'ThresholdValue')
     ThrottlingException = Shapes::StructureShape.new(name: 'ThrottlingException')
     TimeZone = Shapes::StringShape.new(name: 'TimeZone')
     Timestamp = Shapes::TimestampShape.new(name: 'Timestamp')
     TrafficType = Shapes::StringShape.new(name: 'TrafficType')
+    TransferContactRequest = Shapes::StructureShape.new(name: 'TransferContactRequest')
+    TransferContactResponse = Shapes::StructureShape.new(name: 'TransferContactResponse')
     URI = Shapes::StringShape.new(name: 'URI')
     Unit = Shapes::StringShape.new(name: 'Unit')
     UntagResourceRequest = Shapes::StructureShape.new(name: 'UntagResourceRequest')
@@ -536,6 +595,8 @@ module Aws::Connect
     UpdateRoutingProfileNameRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileNameRequest')
     UpdateRoutingProfileQueuesRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileQueuesRequest')
     UpdateSecurityProfileRequest = Shapes::StructureShape.new(name: 'UpdateSecurityProfileRequest')
+    UpdateTaskTemplateRequest = Shapes::StructureShape.new(name: 'UpdateTaskTemplateRequest')
+    UpdateTaskTemplateResponse = Shapes::StructureShape.new(name: 'UpdateTaskTemplateResponse')
     UpdateUserHierarchyGroupNameRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyGroupNameRequest')
     UpdateUserHierarchyRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyRequest')
     UpdateUserHierarchyStructureRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyStructureRequest')
@@ -551,9 +612,15 @@ module Aws::Connect
     User = Shapes::StructureShape.new(name: 'User')
     UserId = Shapes::StringShape.new(name: 'UserId')
     UserIdentityInfo = Shapes::StructureShape.new(name: 'UserIdentityInfo')
+    UserIdentityInfoLite = Shapes::StructureShape.new(name: 'UserIdentityInfoLite')
     UserNotFoundException = Shapes::StructureShape.new(name: 'UserNotFoundException')
     UserPhoneConfig = Shapes::StructureShape.new(name: 'UserPhoneConfig')
     UserQuickConnectConfig = Shapes::StructureShape.new(name: 'UserQuickConnectConfig')
+    UserSearchConditionList = Shapes::ListShape.new(name: 'UserSearchConditionList')
+    UserSearchCriteria = Shapes::StructureShape.new(name: 'UserSearchCriteria')
+    UserSearchFilter = Shapes::StructureShape.new(name: 'UserSearchFilter')
+    UserSearchSummary = Shapes::StructureShape.new(name: 'UserSearchSummary')
+    UserSearchSummaryList = Shapes::ListShape.new(name: 'UserSearchSummaryList')
     UserSummary = Shapes::StructureShape.new(name: 'UserSummary')
     UserSummaryList = Shapes::ListShape.new(name: 'UserSummaryList')
     Value = Shapes::FloatShape.new(name: 'Value')
@@ -773,6 +840,11 @@ module Aws::Connect
     ContactReferences.key = Shapes::ShapeRef.new(shape: ReferenceKey)
     ContactReferences.value = Shapes::ShapeRef.new(shape: Reference)
 
+    ControlPlaneTagFilter.add_member(:or_conditions, Shapes::ShapeRef.new(shape: TagOrConditionList, location_name: "OrConditions"))
+    ControlPlaneTagFilter.add_member(:and_conditions, Shapes::ShapeRef.new(shape: TagAndConditionList, location_name: "AndConditions"))
+    ControlPlaneTagFilter.add_member(:tag_condition, Shapes::ShapeRef.new(shape: TagCondition, location_name: "TagCondition"))
+    ControlPlaneTagFilter.struct_class = Types::ControlPlaneTagFilter
+
     CreateAgentStatusRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     CreateAgentStatusRequest.add_member(:name, Shapes::ShapeRef.new(shape: AgentStatusName, required: true, location_name: "Name"))
     CreateAgentStatusRequest.add_member(:description, Shapes::ShapeRef.new(shape: AgentStatusDescription, location_name: "Description"))
@@ -895,6 +967,21 @@ module Aws::Connect
     CreateSecurityProfileResponse.add_member(:security_profile_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "SecurityProfileArn"))
     CreateSecurityProfileResponse.struct_class = Types::CreateSecurityProfileResponse
 
+    CreateTaskTemplateRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    CreateTaskTemplateRequest.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, required: true, location_name: "Name"))
+    CreateTaskTemplateRequest.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateDescription, location_name: "Description"))
+    CreateTaskTemplateRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    CreateTaskTemplateRequest.add_member(:constraints, Shapes::ShapeRef.new(shape: TaskTemplateConstraints, location_name: "Constraints"))
+    CreateTaskTemplateRequest.add_member(:defaults, Shapes::ShapeRef.new(shape: TaskTemplateDefaults, location_name: "Defaults"))
+    CreateTaskTemplateRequest.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location_name: "Status"))
+    CreateTaskTemplateRequest.add_member(:fields, Shapes::ShapeRef.new(shape: TaskTemplateFields, required: true, location_name: "Fields"))
+    CreateTaskTemplateRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
+    CreateTaskTemplateRequest.struct_class = Types::CreateTaskTemplateRequest
+
+    CreateTaskTemplateResponse.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location_name: "Id"))
+    CreateTaskTemplateResponse.add_member(:arn, Shapes::ShapeRef.new(shape: TaskTemplateArn, required: true, location_name: "Arn"))
+    CreateTaskTemplateResponse.struct_class = Types::CreateTaskTemplateResponse
+
     CreateUseCaseRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     CreateUseCaseRequest.add_member(:integration_association_id, Shapes::ShapeRef.new(shape: IntegrationAssociationId, required: true, location: "uri", location_name: "IntegrationAssociationId"))
     CreateUseCaseRequest.add_member(:use_case_type, Shapes::ShapeRef.new(shape: UseCaseType, required: true, location_name: "UseCaseType"))
@@ -968,6 +1055,10 @@ module Aws::Connect
 
     CurrentMetrics.member = Shapes::ShapeRef.new(shape: CurrentMetric)
 
+    DateReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
+    DateReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
+    DateReference.struct_class = Types::DateReference
+
     DefaultVocabulary.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     DefaultVocabulary.add_member(:language_code, Shapes::ShapeRef.new(shape: VocabularyLanguageCode, required: true, location_name: "LanguageCode"))
     DefaultVocabulary.add_member(:vocabulary_id, Shapes::ShapeRef.new(shape: VocabularyId, required: true, location_name: "VocabularyId"))
@@ -1005,6 +1096,12 @@ module Aws::Connect
     DeleteSecurityProfileRequest.add_member(:security_profile_id, Shapes::ShapeRef.new(shape: SecurityProfileId, required: true, location: "uri", location_name: "SecurityProfileId"))
     DeleteSecurityProfileRequest.struct_class = Types::DeleteSecurityProfileRequest
 
+    DeleteTaskTemplateRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    DeleteTaskTemplateRequest.add_member(:task_template_id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location: "uri", location_name: "TaskTemplateId"))
+    DeleteTaskTemplateRequest.struct_class = Types::DeleteTaskTemplateRequest
+
+    DeleteTaskTemplateResponse.struct_class = Types::DeleteTaskTemplateResponse
+
     DeleteUseCaseRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     DeleteUseCaseRequest.add_member(:integration_association_id, Shapes::ShapeRef.new(shape: IntegrationAssociationId, required: true, location: "uri", location_name: "IntegrationAssociationId"))
     DeleteUseCaseRequest.add_member(:use_case_id, Shapes::ShapeRef.new(shape: UseCaseId, required: true, location: "uri", location_name: "UseCaseId"))
@@ -1195,6 +1292,10 @@ module Aws::Connect
     DuplicateResourceException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     DuplicateResourceException.struct_class = Types::DuplicateResourceException
 
+    EmailReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
+    EmailReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
+    EmailReference.struct_class = Types::EmailReference
+
     EncryptionConfig.add_member(:encryption_type, Shapes::ShapeRef.new(shape: EncryptionType, required: true, location_name: "EncryptionType"))
     EncryptionConfig.add_member(:key_id, Shapes::ShapeRef.new(shape: KeyId, required: true, location_name: "KeyId"))
     EncryptionConfig.struct_class = Types::EncryptionConfig
@@ -1245,6 +1346,26 @@ module Aws::Connect
     GetMetricDataResponse.add_member(:metric_results, Shapes::ShapeRef.new(shape: HistoricalMetricResults, location_name: "MetricResults"))
     GetMetricDataResponse.struct_class = Types::GetMetricDataResponse
 
+    GetTaskTemplateRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    GetTaskTemplateRequest.add_member(:task_template_id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location: "uri", location_name: "TaskTemplateId"))
+    GetTaskTemplateRequest.add_member(:snapshot_version, Shapes::ShapeRef.new(shape: SnapshotVersion, location: "querystring", location_name: "snapshotVersion"))
+    GetTaskTemplateRequest.struct_class = Types::GetTaskTemplateRequest
+
+    GetTaskTemplateResponse.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
+    GetTaskTemplateResponse.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location_name: "Id"))
+    GetTaskTemplateResponse.add_member(:arn, Shapes::ShapeRef.new(shape: TaskTemplateArn, required: true, location_name: "Arn"))
+    GetTaskTemplateResponse.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, required: true, location_name: "Name"))
+    GetTaskTemplateResponse.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateDescription, location_name: "Description"))
+    GetTaskTemplateResponse.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    GetTaskTemplateResponse.add_member(:constraints, Shapes::ShapeRef.new(shape: TaskTemplateConstraints, location_name: "Constraints"))
+    GetTaskTemplateResponse.add_member(:defaults, Shapes::ShapeRef.new(shape: TaskTemplateDefaults, location_name: "Defaults"))
+    GetTaskTemplateResponse.add_member(:fields, Shapes::ShapeRef.new(shape: TaskTemplateFields, location_name: "Fields"))
+    GetTaskTemplateResponse.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location_name: "Status"))
+    GetTaskTemplateResponse.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastModifiedTime"))
+    GetTaskTemplateResponse.add_member(:created_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "CreatedTime"))
+    GetTaskTemplateResponse.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
+    GetTaskTemplateResponse.struct_class = Types::GetTaskTemplateResponse
+
     Groupings.member = Shapes::ShapeRef.new(shape: Grouping)
 
     HierarchyGroup.add_member(:id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "Id"))
@@ -1255,6 +1376,10 @@ module Aws::Connect
     HierarchyGroup.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     HierarchyGroup.struct_class = Types::HierarchyGroup
 
+    HierarchyGroupCondition.add_member(:value, Shapes::ShapeRef.new(shape: String, location_name: "Value"))
+    HierarchyGroupCondition.add_member(:hierarchy_group_match_type, Shapes::ShapeRef.new(shape: HierarchyGroupMatchType, location_name: "HierarchyGroupMatchType"))
+    HierarchyGroupCondition.struct_class = Types::HierarchyGroupCondition
+
     HierarchyGroupSummary.add_member(:id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "Id"))
     HierarchyGroupSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     HierarchyGroupSummary.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyGroupName, location_name: "Name"))
@@ -1406,6 +1531,11 @@ module Aws::Connect
     InvalidRequestException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     InvalidRequestException.struct_class = Types::InvalidRequestException
 
+    InvisibleFieldInfo.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateFieldIdentifier, location_name: "Id"))
+    InvisibleFieldInfo.struct_class = Types::InvisibleFieldInfo
+
+    InvisibleTaskTemplateFields.member = Shapes::ShapeRef.new(shape: InvisibleFieldInfo)
+
     KinesisFirehoseConfig.add_member(:firehose_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "FirehoseArn"))
     KinesisFirehoseConfig.struct_class = Types::KinesisFirehoseConfig
 
@@ -1693,6 +1823,17 @@ module Aws::Connect
     ListTagsForResourceResponse.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "tags"))
     ListTagsForResourceResponse.struct_class = Types::ListTagsForResourceResponse
 
+    ListTaskTemplatesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    ListTaskTemplatesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
+    ListTaskTemplatesRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
+    ListTaskTemplatesRequest.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location: "querystring", location_name: "status"))
+    ListTaskTemplatesRequest.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, location: "querystring", location_name: "name"))
+    ListTaskTemplatesRequest.struct_class = Types::ListTaskTemplatesRequest
+
+    ListTaskTemplatesResponse.add_member(:task_templates, Shapes::ShapeRef.new(shape: TaskTemplateList, location_name: "TaskTemplates"))
+    ListTaskTemplatesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
+    ListTaskTemplatesResponse.struct_class = Types::ListTaskTemplatesResponse
+
     ListUseCasesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     ListUseCasesRequest.add_member(:integration_association_id, Shapes::ShapeRef.new(shape: IntegrationAssociationId, required: true, location: "uri", location_name: "IntegrationAssociationId"))
     ListUseCasesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
@@ -1727,6 +1868,10 @@ module Aws::Connect
     MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, required: true, location_name: "Concurrency"))
     MediaConcurrency.struct_class = Types::MediaConcurrency
 
+    NumberReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
+    NumberReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
+    NumberReference.struct_class = Types::NumberReference
+
     OriginsList.member = Shapes::ShapeRef.new(shape: Origin)
 
     OutboundCallerConfig.add_member(:outbound_caller_id_name, Shapes::ShapeRef.new(shape: OutboundCallerIdName, location_name: "OutboundCallerIdName"))
@@ -1774,6 +1919,24 @@ module Aws::Connect
 
     PromptSummaryList.member = Shapes::ShapeRef.new(shape: PromptSummary)
 
+    PropertyValidationException.add_member(:message, Shapes::ShapeRef.new(shape: Message, required: true, location_name: "Message"))
+    PropertyValidationException.add_member(:property_list, Shapes::ShapeRef.new(shape: PropertyValidationExceptionPropertyList, location_name: "PropertyList"))
+    PropertyValidationException.struct_class = Types::PropertyValidationException
+
+    PropertyValidationExceptionProperty.add_member(:property_path, Shapes::ShapeRef.new(shape: String, required: true, location_name: "PropertyPath"))
+    PropertyValidationExceptionProperty.add_member(:reason, Shapes::ShapeRef.new(shape: PropertyValidationExceptionReason, required: true, location_name: "Reason"))
+    PropertyValidationExceptionProperty.add_member(:message, Shapes::ShapeRef.new(shape: Message, required: true, location_name: "Message"))
+    PropertyValidationExceptionProperty.struct_class = Types::PropertyValidationExceptionProperty
+
+    PropertyValidationExceptionPropertyList.member = Shapes::ShapeRef.new(shape: PropertyValidationExceptionProperty)
+
+    PutUserStatusRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    PutUserStatusRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    PutUserStatusRequest.add_member(:agent_status_id, Shapes::ShapeRef.new(shape: AgentStatusId, required: true, location_name: "AgentStatusId"))
+    PutUserStatusRequest.struct_class = Types::PutUserStatusRequest
+
+    PutUserStatusResponse.struct_class = Types::PutUserStatusResponse
+
     Queue.add_member(:name, Shapes::ShapeRef.new(shape: CommonNameLength127, location_name: "Name"))
     Queue.add_member(:queue_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "QueueArn"))
     Queue.add_member(:queue_id, Shapes::ShapeRef.new(shape: QueueId, location_name: "QueueId"))
@@ -1835,15 +1998,28 @@ module Aws::Connect
 
     QuickConnectsList.member = Shapes::ShapeRef.new(shape: QuickConnectId)
 
+    ReadOnlyFieldInfo.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateFieldIdentifier, location_name: "Id"))
+    ReadOnlyFieldInfo.struct_class = Types::ReadOnlyFieldInfo
+
+    ReadOnlyTaskTemplateFields.member = Shapes::ShapeRef.new(shape: ReadOnlyFieldInfo)
+
     Reference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, required: true, location_name: "Value"))
     Reference.add_member(:type, Shapes::ShapeRef.new(shape: ReferenceType, required: true, location_name: "Type"))
     Reference.struct_class = Types::Reference
 
     ReferenceSummary.add_member(:url, Shapes::ShapeRef.new(shape: UrlReference, location_name: "Url"))
     ReferenceSummary.add_member(:attachment, Shapes::ShapeRef.new(shape: AttachmentReference, location_name: "Attachment"))
+    ReferenceSummary.add_member(:string, Shapes::ShapeRef.new(shape: StringReference, location_name: "String"))
+    ReferenceSummary.add_member(:number, Shapes::ShapeRef.new(shape: NumberReference, location_name: "Number"))
+    ReferenceSummary.add_member(:date, Shapes::ShapeRef.new(shape: DateReference, location_name: "Date"))
+    ReferenceSummary.add_member(:email, Shapes::ShapeRef.new(shape: EmailReference, location_name: "Email"))
     ReferenceSummary.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     ReferenceSummary.add_member_subclass(:url, Types::ReferenceSummary::Url)
     ReferenceSummary.add_member_subclass(:attachment, Types::ReferenceSummary::Attachment)
+    ReferenceSummary.add_member_subclass(:string, Types::ReferenceSummary::String)
+    ReferenceSummary.add_member_subclass(:number, Types::ReferenceSummary::Number)
+    ReferenceSummary.add_member_subclass(:date, Types::ReferenceSummary::Date)
+    ReferenceSummary.add_member_subclass(:email, Types::ReferenceSummary::Email)
     ReferenceSummary.add_member_subclass(:unknown, Types::ReferenceSummary::Unknown)
     ReferenceSummary.struct_class = Types::ReferenceSummary
 
@@ -1855,6 +2031,11 @@ module Aws::Connect
     ReleasePhoneNumberRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location: "querystring", location_name: "clientToken", metadata: {"idempotencyToken"=>true}))
     ReleasePhoneNumberRequest.struct_class = Types::ReleasePhoneNumberRequest
 
+    RequiredFieldInfo.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateFieldIdentifier, location_name: "Id"))
+    RequiredFieldInfo.struct_class = Types::RequiredFieldInfo
+
+    RequiredTaskTemplateFields.member = Shapes::ShapeRef.new(shape: RequiredFieldInfo)
+
     ResourceConflictException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     ResourceConflictException.struct_class = Types::ResourceConflictException
 
@@ -1930,6 +2111,18 @@ module Aws::Connect
     SearchAvailablePhoneNumbersResponse.add_member(:available_numbers_list, Shapes::ShapeRef.new(shape: AvailableNumbersList, location_name: "AvailableNumbersList"))
     SearchAvailablePhoneNumbersResponse.struct_class = Types::SearchAvailablePhoneNumbersResponse
 
+    SearchUsersRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
+    SearchUsersRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    SearchUsersRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    SearchUsersRequest.add_member(:search_filter, Shapes::ShapeRef.new(shape: UserSearchFilter, location_name: "SearchFilter"))
+    SearchUsersRequest.add_member(:search_criteria, Shapes::ShapeRef.new(shape: UserSearchCriteria, location_name: "SearchCriteria"))
+    SearchUsersRequest.struct_class = Types::SearchUsersRequest
+
+    SearchUsersResponse.add_member(:users, Shapes::ShapeRef.new(shape: UserSearchSummaryList, location_name: "Users"))
+    SearchUsersResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    SearchUsersResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
+    SearchUsersResponse.struct_class = Types::SearchUsersResponse
+
     SearchVocabulariesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     SearchVocabulariesRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults"))
     SearchVocabulariesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: VocabularyNextToken, location_name: "NextToken"))
@@ -1969,6 +2162,8 @@ module Aws::Connect
     ServiceQuotaExceededException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     ServiceQuotaExceededException.struct_class = Types::ServiceQuotaExceededException
 
+    SingleSelectOptions.member = Shapes::ShapeRef.new(shape: TaskTemplateSingleSelectOption)
+
     StartChatContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     StartChatContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     StartChatContactRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, location_name: "Attributes"))
@@ -2018,13 +2213,15 @@ module Aws::Connect
 
     StartTaskContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     StartTaskContactRequest.add_member(:previous_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "PreviousContactId"))
-    StartTaskContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
+    StartTaskContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
     StartTaskContactRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, location_name: "Attributes"))
     StartTaskContactRequest.add_member(:name, Shapes::ShapeRef.new(shape: Name, required: true, location_name: "Name"))
     StartTaskContactRequest.add_member(:references, Shapes::ShapeRef.new(shape: ContactReferences, location_name: "References"))
     StartTaskContactRequest.add_member(:description, Shapes::ShapeRef.new(shape: Description, location_name: "Description"))
     StartTaskContactRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
     StartTaskContactRequest.add_member(:scheduled_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "ScheduledTime"))
+    StartTaskContactRequest.add_member(:task_template_id, Shapes::ShapeRef.new(shape: TaskTemplateId, location_name: "TaskTemplateId"))
+    StartTaskContactRequest.add_member(:quick_connect_id, Shapes::ShapeRef.new(shape: QuickConnectId, location_name: "QuickConnectId"))
     StartTaskContactRequest.struct_class = Types::StartTaskContactRequest
 
     StartTaskContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))
@@ -2050,6 +2247,15 @@ module Aws::Connect
 
     StopContactStreamingResponse.struct_class = Types::StopContactStreamingResponse
 
+    StringCondition.add_member(:field_name, Shapes::ShapeRef.new(shape: String, location_name: "FieldName"))
+    StringCondition.add_member(:value, Shapes::ShapeRef.new(shape: String, location_name: "Value"))
+    StringCondition.add_member(:comparison_type, Shapes::ShapeRef.new(shape: StringComparisonType, location_name: "ComparisonType"))
+    StringCondition.struct_class = Types::StringCondition
+
+    StringReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
+    StringReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
+    StringReference.struct_class = Types::StringReference
+
     SupportedMessagingContentTypes.member = Shapes::ShapeRef.new(shape: SupportedMessagingContentType)
 
     SuspendContactRecordingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
@@ -2059,15 +2265,59 @@ module Aws::Connect
 
     SuspendContactRecordingResponse.struct_class = Types::SuspendContactRecordingResponse
 
+    TagAndConditionList.member = Shapes::ShapeRef.new(shape: TagCondition)
+
+    TagCondition.add_member(:tag_key, Shapes::ShapeRef.new(shape: String, location_name: "TagKey"))
+    TagCondition.add_member(:tag_value, Shapes::ShapeRef.new(shape: String, location_name: "TagValue"))
+    TagCondition.struct_class = Types::TagCondition
+
     TagKeyList.member = Shapes::ShapeRef.new(shape: TagKey)
 
     TagMap.key = Shapes::ShapeRef.new(shape: TagKey)
     TagMap.value = Shapes::ShapeRef.new(shape: TagValue)
 
+    TagOrConditionList.member = Shapes::ShapeRef.new(shape: TagAndConditionList)
+
     TagResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
     TagResourceRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, required: true, location_name: "tags"))
     TagResourceRequest.struct_class = Types::TagResourceRequest
 
+    TaskTemplateConstraints.add_member(:required_fields, Shapes::ShapeRef.new(shape: RequiredTaskTemplateFields, location_name: "RequiredFields"))
+    TaskTemplateConstraints.add_member(:read_only_fields, Shapes::ShapeRef.new(shape: ReadOnlyTaskTemplateFields, location_name: "ReadOnlyFields"))
+    TaskTemplateConstraints.add_member(:invisible_fields, Shapes::ShapeRef.new(shape: InvisibleTaskTemplateFields, location_name: "InvisibleFields"))
+    TaskTemplateConstraints.struct_class = Types::TaskTemplateConstraints
+
+    TaskTemplateDefaultFieldValue.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateFieldIdentifier, location_name: "Id"))
+    TaskTemplateDefaultFieldValue.add_member(:default_value, Shapes::ShapeRef.new(shape: TaskTemplateFieldValue, location_name: "DefaultValue"))
+    TaskTemplateDefaultFieldValue.struct_class = Types::TaskTemplateDefaultFieldValue
+
+    TaskTemplateDefaultFieldValueList.member = Shapes::ShapeRef.new(shape: TaskTemplateDefaultFieldValue)
+
+    TaskTemplateDefaults.add_member(:default_field_values, Shapes::ShapeRef.new(shape: TaskTemplateDefaultFieldValueList, location_name: "DefaultFieldValues"))
+    TaskTemplateDefaults.struct_class = Types::TaskTemplateDefaults
+
+    TaskTemplateField.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateFieldIdentifier, required: true, location_name: "Id"))
+    TaskTemplateField.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateFieldDescription, location_name: "Description"))
+    TaskTemplateField.add_member(:type, Shapes::ShapeRef.new(shape: TaskTemplateFieldType, location_name: "Type"))
+    TaskTemplateField.add_member(:single_select_options, Shapes::ShapeRef.new(shape: SingleSelectOptions, location_name: "SingleSelectOptions"))
+    TaskTemplateField.struct_class = Types::TaskTemplateField
+
+    TaskTemplateFieldIdentifier.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateFieldName, location_name: "Name"))
+    TaskTemplateFieldIdentifier.struct_class = Types::TaskTemplateFieldIdentifier
+
+    TaskTemplateFields.member = Shapes::ShapeRef.new(shape: TaskTemplateField)
+
+    TaskTemplateList.member = Shapes::ShapeRef.new(shape: TaskTemplateMetadata)
+
+    TaskTemplateMetadata.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateId, location_name: "Id"))
+    TaskTemplateMetadata.add_member(:arn, Shapes::ShapeRef.new(shape: TaskTemplateArn, location_name: "Arn"))
+    TaskTemplateMetadata.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, location_name: "Name"))
+    TaskTemplateMetadata.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateDescription, location_name: "Description"))
+    TaskTemplateMetadata.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location_name: "Status"))
+    TaskTemplateMetadata.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastModifiedTime"))
+    TaskTemplateMetadata.add_member(:created_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "CreatedTime"))
+    TaskTemplateMetadata.struct_class = Types::TaskTemplateMetadata
+
     Threshold.add_member(:comparison, Shapes::ShapeRef.new(shape: Comparison, location_name: "Comparison"))
     Threshold.add_member(:threshold_value, Shapes::ShapeRef.new(shape: ThresholdValue, location_name: "ThresholdValue", metadata: {"box"=>true}))
     Threshold.struct_class = Types::Threshold
@@ -2075,6 +2325,18 @@ module Aws::Connect
     ThrottlingException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     ThrottlingException.struct_class = Types::ThrottlingException
 
+    TransferContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    TransferContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    TransferContactRequest.add_member(:queue_id, Shapes::ShapeRef.new(shape: QueueId, location_name: "QueueId"))
+    TransferContactRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: AgentResourceId, location_name: "UserId"))
+    TransferContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
+    TransferContactRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
+    TransferContactRequest.struct_class = Types::TransferContactRequest
+
+    TransferContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))
+    TransferContactResponse.add_member(:contact_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "ContactArn"))
+    TransferContactResponse.struct_class = Types::TransferContactResponse
+
     UntagResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
     UntagResourceRequest.add_member(:tag_keys, Shapes::ShapeRef.new(shape: TagKeyList, required: true, location: "querystring", location_name: "tagKeys"))
     UntagResourceRequest.struct_class = Types::UntagResourceRequest
@@ -2237,6 +2499,31 @@ module Aws::Connect
     UpdateSecurityProfileRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     UpdateSecurityProfileRequest.struct_class = Types::UpdateSecurityProfileRequest
 
+    UpdateTaskTemplateRequest.add_member(:task_template_id, Shapes::ShapeRef.new(shape: TaskTemplateId, required: true, location: "uri", location_name: "TaskTemplateId"))
+    UpdateTaskTemplateRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateTaskTemplateRequest.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, location_name: "Name"))
+    UpdateTaskTemplateRequest.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateDescription, location_name: "Description"))
+    UpdateTaskTemplateRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    UpdateTaskTemplateRequest.add_member(:constraints, Shapes::ShapeRef.new(shape: TaskTemplateConstraints, location_name: "Constraints"))
+    UpdateTaskTemplateRequest.add_member(:defaults, Shapes::ShapeRef.new(shape: TaskTemplateDefaults, location_name: "Defaults"))
+    UpdateTaskTemplateRequest.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location_name: "Status"))
+    UpdateTaskTemplateRequest.add_member(:fields, Shapes::ShapeRef.new(shape: TaskTemplateFields, location_name: "Fields"))
+    UpdateTaskTemplateRequest.struct_class = Types::UpdateTaskTemplateRequest
+
+    UpdateTaskTemplateResponse.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
+    UpdateTaskTemplateResponse.add_member(:id, Shapes::ShapeRef.new(shape: TaskTemplateId, location_name: "Id"))
+    UpdateTaskTemplateResponse.add_member(:arn, Shapes::ShapeRef.new(shape: TaskTemplateArn, location_name: "Arn"))
+    UpdateTaskTemplateResponse.add_member(:name, Shapes::ShapeRef.new(shape: TaskTemplateName, location_name: "Name"))
+    UpdateTaskTemplateResponse.add_member(:description, Shapes::ShapeRef.new(shape: TaskTemplateDescription, location_name: "Description"))
+    UpdateTaskTemplateResponse.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    UpdateTaskTemplateResponse.add_member(:constraints, Shapes::ShapeRef.new(shape: TaskTemplateConstraints, location_name: "Constraints"))
+    UpdateTaskTemplateResponse.add_member(:defaults, Shapes::ShapeRef.new(shape: TaskTemplateDefaults, location_name: "Defaults"))
+    UpdateTaskTemplateResponse.add_member(:fields, Shapes::ShapeRef.new(shape: TaskTemplateFields, location_name: "Fields"))
+    UpdateTaskTemplateResponse.add_member(:status, Shapes::ShapeRef.new(shape: TaskTemplateStatus, location_name: "Status"))
+    UpdateTaskTemplateResponse.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastModifiedTime"))
+    UpdateTaskTemplateResponse.add_member(:created_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "CreatedTime"))
+    UpdateTaskTemplateResponse.struct_class = Types::UpdateTaskTemplateResponse
+
     UpdateUserHierarchyGroupNameRequest.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyGroupName, required: true, location_name: "Name"))
     UpdateUserHierarchyGroupNameRequest.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, required: true, location: "uri", location_name: "HierarchyGroupId"))
     UpdateUserHierarchyGroupNameRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -2299,6 +2586,10 @@ module Aws::Connect
     UserIdentityInfo.add_member(:email, Shapes::ShapeRef.new(shape: Email, location_name: "Email"))
     UserIdentityInfo.struct_class = Types::UserIdentityInfo
 
+    UserIdentityInfoLite.add_member(:first_name, Shapes::ShapeRef.new(shape: AgentFirstName, location_name: "FirstName"))
+    UserIdentityInfoLite.add_member(:last_name, Shapes::ShapeRef.new(shape: AgentLastName, location_name: "LastName"))
+    UserIdentityInfoLite.struct_class = Types::UserIdentityInfoLite
+
     UserNotFoundException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     UserNotFoundException.struct_class = Types::UserNotFoundException
 
@@ -2312,6 +2603,31 @@ module Aws::Connect
     UserQuickConnectConfig.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     UserQuickConnectConfig.struct_class = Types::UserQuickConnectConfig
 
+    UserSearchConditionList.member = Shapes::ShapeRef.new(shape: UserSearchCriteria)
+
+    UserSearchCriteria.add_member(:or_conditions, Shapes::ShapeRef.new(shape: UserSearchConditionList, location_name: "OrConditions"))
+    UserSearchCriteria.add_member(:and_conditions, Shapes::ShapeRef.new(shape: UserSearchConditionList, location_name: "AndConditions"))
+    UserSearchCriteria.add_member(:string_condition, Shapes::ShapeRef.new(shape: StringCondition, location_name: "StringCondition"))
+    UserSearchCriteria.add_member(:hierarchy_group_condition, Shapes::ShapeRef.new(shape: HierarchyGroupCondition, location_name: "HierarchyGroupCondition"))
+    UserSearchCriteria.struct_class = Types::UserSearchCriteria
+
+    UserSearchFilter.add_member(:tag_filter, Shapes::ShapeRef.new(shape: ControlPlaneTagFilter, location_name: "TagFilter"))
+    UserSearchFilter.struct_class = Types::UserSearchFilter
+
+    UserSearchSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
+    UserSearchSummary.add_member(:directory_user_id, Shapes::ShapeRef.new(shape: DirectoryUserId, location_name: "DirectoryUserId"))
+    UserSearchSummary.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "HierarchyGroupId"))
+    UserSearchSummary.add_member(:id, Shapes::ShapeRef.new(shape: UserId, location_name: "Id"))
+    UserSearchSummary.add_member(:identity_info, Shapes::ShapeRef.new(shape: UserIdentityInfoLite, location_name: "IdentityInfo"))
+    UserSearchSummary.add_member(:phone_config, Shapes::ShapeRef.new(shape: UserPhoneConfig, location_name: "PhoneConfig"))
+    UserSearchSummary.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, location_name: "RoutingProfileId"))
+    UserSearchSummary.add_member(:security_profile_ids, Shapes::ShapeRef.new(shape: SecurityProfileIds, location_name: "SecurityProfileIds"))
+    UserSearchSummary.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
+    UserSearchSummary.add_member(:username, Shapes::ShapeRef.new(shape: AgentUsername, location_name: "Username"))
+    UserSearchSummary.struct_class = Types::UserSearchSummary
+
+    UserSearchSummaryList.member = Shapes::ShapeRef.new(shape: UserSearchSummary)
+
     UserSummary.add_member(:id, Shapes::ShapeRef.new(shape: UserId, location_name: "Id"))
     UserSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     UserSummary.add_member(:username, Shapes::ShapeRef.new(shape: AgentUsername, location_name: "Username"))
@@ -2669,6 +2985,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:create_task_template, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "CreateTaskTemplate"
+        o.http_method = "PUT"
+        o.http_request_uri = "/instance/{InstanceId}/task/template"
+        o.input = Shapes::ShapeRef.new(shape: CreateTaskTemplateRequest)
+        o.output = Shapes::ShapeRef.new(shape: CreateTaskTemplateResponse)
+        o.errors << Shapes::ShapeRef.new(shape: PropertyValidationException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: ServiceQuotaExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:create_use_case, Seahorse::Model::Operation.new.tap do |o|
         o.name = "CreateUseCase"
         o.http_method = "PUT"
@@ -2819,6 +3149,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ResourceInUseException)
       end)
 
+      api.add_operation(:delete_task_template, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "DeleteTaskTemplate"
+        o.http_method = "DELETE"
+        o.http_request_uri = "/instance/{InstanceId}/task/template/{TaskTemplateId}"
+        o.input = Shapes::ShapeRef.new(shape: DeleteTaskTemplateRequest)
+        o.output = Shapes::ShapeRef.new(shape: DeleteTaskTemplateResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:delete_use_case, Seahorse::Model::Operation.new.tap do |o|
         o.name = "DeleteUseCase"
         o.http_method = "DELETE"
@@ -3272,6 +3615,19 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:get_task_template, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "GetTaskTemplate"
+        o.http_method = "GET"
+        o.http_request_uri = "/instance/{InstanceId}/task/template/{TaskTemplateId}"
+        o.input = Shapes::ShapeRef.new(shape: GetTaskTemplateRequest)
+        o.output = Shapes::ShapeRef.new(shape: GetTaskTemplateResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:list_agent_statuses, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListAgentStatuses"
         o.http_method = "GET"
@@ -3754,6 +4110,25 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
       end)
 
+      api.add_operation(:list_task_templates, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ListTaskTemplates"
+        o.http_method = "GET"
+        o.http_request_uri = "/instance/{InstanceId}/task/template"
+        o.input = Shapes::ShapeRef.new(shape: ListTaskTemplatesRequest)
+        o.output = Shapes::ShapeRef.new(shape: ListTaskTemplatesResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:list_use_cases, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListUseCases"
         o.http_method = "GET"
@@ -3810,6 +4185,20 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:put_user_status, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "PutUserStatus"
+        o.http_method = "PUT"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/status"
+        o.input = Shapes::ShapeRef.new(shape: PutUserStatusRequest)
+        o.output = Shapes::ShapeRef.new(shape: PutUserStatusResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:release_phone_number, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ReleasePhoneNumber"
         o.http_method = "DELETE"
@@ -3854,6 +4243,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:search_users, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "SearchUsers"
+        o.http_method = "POST"
+        o.http_request_uri = "/search-users"
+        o.input = Shapes::ShapeRef.new(shape: SearchUsersRequest)
+        o.output = Shapes::ShapeRef.new(shape: SearchUsersResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:search_vocabularies, Seahorse::Model::Operation.new.tap do |o|
         o.name = "SearchVocabularies"
         o.http_method = "POST"
@@ -3999,6 +4407,21 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
       end)
 
+      api.add_operation(:transfer_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "TransferContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/transfer"
+        o.input = Shapes::ShapeRef.new(shape: TransferContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: TransferContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: IdempotencyException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ServiceQuotaExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:untag_resource, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UntagResource"
         o.http_method = "DELETE"
@@ -4350,6 +4773,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_task_template, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateTaskTemplate"
+        o.http_method = "POST"
+        o.http_request_uri = "/instance/{InstanceId}/task/template/{TaskTemplateId}"
+        o.input = Shapes::ShapeRef.new(shape: UpdateTaskTemplateRequest)
+        o.output = Shapes::ShapeRef.new(shape: UpdateTaskTemplateResponse)
+        o.errors << Shapes::ShapeRef.new(shape: PropertyValidationException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: ServiceQuotaExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_user_hierarchy, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateUserHierarchy"
         o.http_method = "POST"