aws-sdk-connect 1.56.0 → 1.60.0

data/lib/aws-sdk-connect/types.rb

@@ -10,7 +10,7 @@
 module Aws::Connect
   module Types
 
-    # You do not have sufficient access to perform this action.
+    # You do not have sufficient permissions to perform this action.
     #
     # @!attribute [rw] message
     #   @return [String]
@@ -23,6 +23,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the agent who accepted the contact.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] connected_to_agent_timestamp
+    #   The timestamp when the contact was connected to the agent.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
+    #
+    class AgentInfo < Struct.new(
+      :id,
+      :connected_to_agent_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about an agent status.
     #
     # @!attribute [rw] agent_status_arn
@@ -432,6 +451,31 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the attachment reference if the `referenceType` is
+    # `ATTACHMENT`. Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   Contains the location path of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Status of an attachment reference type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
+    #
+    class AttachmentReference < Struct.new(
+      :name,
+      :value,
+      :status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A toggle for an individual feature at the instance level.
     #
     # @!attribute [rw] attribute_type
@@ -502,6 +546,95 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a contact.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   If this contact is related to other contacts, this is the ID of the
+    #   initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   If this contact is not the first contact, this is the ID of the
+    #   previous contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   How the contact reached your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_info
+    #   If this contact was queued, this contains information about the
+    #   queue.
+    #   @return [Types::QueueInfo]
+    #
+    # @!attribute [rw] agent_info
+    #   Information about the agent who accepted the contact.
+    #   @return [Types::AgentInfo]
+    #
+    # @!attribute [rw] initiation_timestamp
+    #   The date and time this contact was initiated, in UTC time. For
+    #   `INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is
+    #   when the agent began dialing. For `CALLBACK`, this is when the
+    #   callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`,
+    #   this is when the transfer was initiated. For `API`, this is when the
+    #   request arrived.
+    #   @return [Time]
+    #
+    # @!attribute [rw] disconnect_timestamp
+    #   The timestamp when the customer endpoint disconnected from Amazon
+    #   Connect.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_update_timestamp
+    #   The timestamp when contact was last updated.
+    #   @return [Time]
+    #
+    # @!attribute [rw] scheduled_timestamp
+    #   The timestamp, in Unix epoch time format, at which to start running
+    #   the inbound flow.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
+    #
+    class Contact < Struct.new(
+      :arn,
+      :id,
+      :initial_contact_id,
+      :previous_contact_id,
+      :initiation_method,
+      :name,
+      :description,
+      :channel,
+      :queue_info,
+      :agent_info,
+      :initiation_timestamp,
+      :disconnect_timestamp,
+      :last_update_timestamp,
+      :scheduled_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a contact flow.
     #
     # @!attribute [rw] arn
@@ -526,6 +659,10 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
     #   @return [String]
     #
+    # @!attribute [rw] state
+    #   The type of contact flow.
+    #   @return [String]
+    #
     # @!attribute [rw] description
     #   The description of the contact flow.
     #   @return [String]
@@ -545,6 +682,7 @@ module Aws::Connect
       :id,
       :name,
       :type,
+      :state,
       :description,
       :content,
       :tags)
@@ -552,6 +690,85 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a contact flow module.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN).
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The type of contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   The status of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModule AWS API Documentation
+    #
+    class ContactFlowModule < Struct.new(
+      :arn,
+      :id,
+      :name,
+      :content,
+      :description,
+      :state,
+      :status,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains summary information about a contact flow.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The type of contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSummary AWS API Documentation
+    #
+    class ContactFlowModuleSummary < Struct.new(
+      :id,
+      :arn,
+      :name,
+      :state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact flow has not been published.
     #
     # @!attribute [rw] message
@@ -590,13 +807,18 @@ module Aws::Connect
     #   The type of contact flow.
     #   @return [String]
     #
+    # @!attribute [rw] contact_flow_state
+    #   The type of contact flow.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
     #
     class ContactFlowSummary < Struct.new(
       :id,
       :arn,
       :name,
-      :contact_flow_type)
+      :contact_flow_type,
+      :contact_flow_state)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -685,6 +907,80 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         name: "ContactFlowModuleName", # required
+    #         description: "ContactFlowModuleDescription",
+    #         content: "ContactFlowModuleContent", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #         client_token: "ClientToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource.
+    #   @return [Hash<String,String>]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleRequest AWS API Documentation
+    #
+    class CreateContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :name,
+      :description,
+      :content,
+      :tags,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowModuleResponse AWS API Documentation
+    #
+    class CreateContactFlowModuleResponse < Struct.new(
+      :id,
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateContactFlowRequest
     #   data as a hash:
     #
@@ -1640,6 +1936,62 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleRequest AWS API Documentation
+    #
+    class DeleteContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowModuleResponse AWS API Documentation
+    #
+    class DeleteContactFlowModuleResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass DeleteContactFlowRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowRequest AWS API Documentation
+    #
+    class DeleteContactFlowRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteHoursOfOperationRequest
     #   data as a hash:
     #
@@ -1886,6 +2238,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeContactFlowModuleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleRequest AWS API Documentation
+    #
+    class DescribeContactFlowModuleRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_module
+    #   Information about the contact flow module.
+    #   @return [Types::ContactFlowModule]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowModuleResponse AWS API Documentation
+    #
+    class DescribeContactFlowModuleResponse < Struct.new(
+      :contact_flow_module)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeContactFlowRequest
     #   data as a hash:
     #
@@ -1923,6 +2313,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactRequest AWS API Documentation
+    #
+    class DescribeContactRequest < Struct.new(
+      :instance_id,
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact
+    #   Information about the contact.
+    #   @return [Types::Contact]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactResponse AWS API Documentation
+    #
+    class DescribeContactResponse < Struct.new(
+      :contact)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeHoursOfOperationRequest
     #   data as a hash:
     #
@@ -3720,6 +4148,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An entity with the same name already exists.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/IdempotencyException AWS API Documentation
+    #
+    class IdempotencyException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The Amazon Connect instance.
     #
     # @!attribute [rw] id
@@ -3997,6 +4438,19 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The problems with the module. Please fix before trying again.
+    #
+    # @!attribute [rw] problems
+    #   @return [Array<Types::ProblemDetail>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowModuleException AWS API Documentation
+    #
+    class InvalidContactFlowModuleException < Struct.new(
+      :problems)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # One or more of the specified parameters are not valid.
     #
     # @!attribute [rw] message
@@ -4358,6 +4812,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListContactFlowModulesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #         contact_flow_module_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] contact_flow_module_state
+    #   The state of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesRequest AWS API Documentation
+    #
+    class ListContactFlowModulesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :contact_flow_module_state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_modules_summary_list
+    #   Information about the contact flow module.
+    #   @return [Array<Types::ContactFlowModuleSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowModulesResponse AWS API Documentation
+    #
+    class ListContactFlowModulesResponse < Struct.new(
+      :contact_flow_modules_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListContactFlowsRequest
     #   data as a hash:
     #
@@ -4416,6 +4928,69 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListContactReferencesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         reference_types: ["URL"], # required, accepts URL, ATTACHMENT
+    #         next_token: "NextToken",
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] reference_types
+    #   The type of reference.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    #   This is not expected to be set, because the value returned in the
+    #   previous response is always null.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesRequest AWS API Documentation
+    #
+    class ListContactReferencesRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :reference_types,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] reference_summary_list
+    #   Information about the contact flows.
+    #   @return [Array<Types::ReferenceSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #
+    #   This is always returned as null in the response.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesResponse AWS API Documentation
+    #
+    class ListContactReferencesResponse < Struct.new(
+      :reference_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListHoursOfOperationsRequest
     #   data as a hash:
     #
@@ -4639,7 +5214,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] integration_type
-    #   The type of integration.
+    #   The integration type.
     #   @return [String]
     #
     # @!attribute [rw] next_token
@@ -4716,7 +5291,7 @@ module Aws::Connect
     end
 
     # @!attribute [rw] lambda_functions
-    #   The Lambda function ARNs associated with the specified instance.
+    #   The Lambdafunction ARNs associated with the specified instance.
     #   @return [Array<String>]
     #
     # @!attribute [rw] next_token
@@ -5801,6 +6376,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # If this contact was queued, this contains information about the queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] enqueue_timestamp
+    #   The timestamp when the contact was added to the queue.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfo AWS API Documentation
+    #
+    class QueueInfo < Struct.new(
+      :id,
+      :enqueue_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue for a quick connect. The contact
     # flow must be of type Transfer to Queue.
     #
@@ -6011,16 +6605,18 @@ module Aws::Connect
     #
     #       {
     #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL
+    #         type: "URL", # required, accepts URL, ATTACHMENT
     #       }
     #
     # @!attribute [rw] value
-    #   A formatted URL that displays to an agent in the Contact Control
-    #   Panel (CCP)
+    #   A valid value for the reference. For example, for a URL reference, a
+    #   formatted URL that is displayed to an agent in the Contact Control
+    #   Panel (CCP).
     #   @return [String]
     #
     # @!attribute [rw] type
-    #   A valid URL.
+    #   The type of the reference. Only `URL` type can be added or updated
+    #   on a contact.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
@@ -6032,6 +6628,37 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains summary information about a reference. `ReferenceSummary`
+    # contains only one non null field between the URL and attachment based
+    # on the reference type.
+    #
+    # @note ReferenceSummary is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of ReferenceSummary corresponding to the set member.
+    #
+    # @!attribute [rw] url
+    #   Information about the URL reference if the `referenceType` is `URL`.
+    #   Otherwise, null.
+    #   @return [Types::UrlReference]
+    #
+    # @!attribute [rw] attachment
+    #   Information about the attachment reference if the `referenceType` is
+    #   `ATTACHMENT`. Otherwise, null.
+    #   @return [Types::AttachmentReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReferenceSummary AWS API Documentation
+    #
+    class ReferenceSummary < Struct.new(
+      :url,
+      :attachment,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class Url < ReferenceSummary; end
+      class Attachment < ReferenceSummary; end
+      class Unknown < ReferenceSummary; end
+    end
+
     # A resource already has that name.
     #
     # @!attribute [rw] message
@@ -6801,11 +7428,12 @@ module Aws::Connect
     #         references: {
     #           "ReferenceKey" => {
     #             value: "ReferenceValue", # required
-    #             type: "URL", # required, accepts URL
+    #             type: "URL", # required, accepts URL, ATTACHMENT
     #           },
     #         },
     #         description: "Description",
     #         client_token: "ClientToken",
+    #         scheduled_time: Time.now,
     #       }
     #
     # @!attribute [rw] instance_id
@@ -6861,6 +7489,12 @@ module Aws::Connect
     #   not need to pass this option.
     #   @return [String]
     #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -6871,7 +7505,8 @@ module Aws::Connect
       :name,
       :references,
       :description,
-      :client_token)
+      :client_token,
+      :scheduled_time)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -7261,6 +7896,134 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateContactFlowMetadataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_id: "ContactFlowId", # required
+    #         name: "ContactFlowName",
+    #         description: "ContactFlowDescription",
+    #         contact_flow_state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   TThe name of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_state
+    #   The state of contact flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowMetadataRequest AWS API Documentation
+    #
+    class UpdateContactFlowMetadataRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :name,
+      :description,
+      :contact_flow_state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass UpdateContactFlowModuleContentRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #         content: "ContactFlowModuleContent", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] content
+    #   The content of the contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentRequest AWS API Documentation
+    #
+    class UpdateContactFlowModuleContentRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id,
+      :content)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleContentResponse AWS API Documentation
+    #
+    class UpdateContactFlowModuleContentResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass UpdateContactFlowModuleMetadataRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_flow_module_id: "ContactFlowModuleId", # required
+    #         name: "ContactFlowModuleName",
+    #         description: "ContactFlowModuleDescription",
+    #         state: "ACTIVE", # accepts ACTIVE, ARCHIVED
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_module_id
+    #   The identifier of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact flow module.
+    #   @return [String]
+    #
+    # @!attribute [rw] state
+    #   The state of contact flow module.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataRequest AWS API Documentation
+    #
+    class UpdateContactFlowModuleMetadataRequest < Struct.new(
+      :instance_id,
+      :contact_flow_module_id,
+      :name,
+      :description,
+      :state)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowModuleMetadataResponse AWS API Documentation
+    #
+    class UpdateContactFlowModuleMetadataResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass UpdateContactFlowNameRequest
     #   data as a hash:
     #
@@ -7298,6 +8061,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         name: "Name",
+    #         description: "Description",
+    #         references: {
+    #           "ReferenceKey" => {
+    #             value: "ReferenceValue", # required
+    #             type: "URL", # required, accepts URL, ATTACHMENT
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
+    #
+    class UpdateContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :name,
+      :description,
+      :references)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactResponse AWS API Documentation
+    #
+    class UpdateContactResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass UpdateContactScheduleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         scheduled_time: Time.now, # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleRequest AWS API Documentation
+    #
+    class UpdateContactScheduleRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :scheduled_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleResponse AWS API Documentation
+    #
+    class UpdateContactScheduleResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass UpdateHoursOfOperationRequest
     #   data as a hash:
     #
@@ -7378,8 +8234,7 @@ module Aws::Connect
     #   The type of attribute.
     #
     #   <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
-    #   access this feature, contact Amazon Web Services Support for
-    #   allowlisting.
+    #   access this feature, contact AWS Support for allowlisting.
     #
     #    </note>
     #   @return [String]
@@ -8151,6 +9006,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The URL reference.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the URL reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid URL.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UrlReference AWS API Documentation
+    #
+    class UrlReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the use case.
     #
     # @!attribute [rw] use_case_id