aws-sdk-connect 1.53.0 → 1.57.0

data/lib/aws-sdk-connect/types.rb

@@ -10,6 +10,38 @@
 module Aws::Connect
   module Types
 
+    # You do not have sufficient access to perform this action.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AccessDeniedException AWS API Documentation
+    #
+    class AccessDeniedException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the agent who accepted the contact.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] connected_to_agent_timestamp
+    #   The timestamp when the contact was connected to the agent.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
+    #
+    class AgentInfo < Struct.new(
+      :id,
+      :connected_to_agent_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about an agent status.
     #
     # @!attribute [rw] agent_status_arn
@@ -418,6 +450,31 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the attachment reference if the `referenceType` is
+    # `ATTACHMENT`. Otherwise, null.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   Contains the location path of the attachment reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] status
+    #   Status of an attachment reference type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
+    #
+    class AttachmentReference < Struct.new(
+      :name,
+      :value,
+      :status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A toggle for an individual feature at the instance level.
     #
     # @!attribute [rw] attribute_type
@@ -464,6 +521,119 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The streaming configuration, such as the Amazon SNS streaming
+    # endpoint.
+    #
+    # @note When making an API call, you may pass ChatStreamingConfiguration
+    #   data as a hash:
+    #
+    #       {
+    #         streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
+    #       }
+    #
+    # @!attribute [rw] streaming_endpoint_arn
+    #   The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The
+    #   Amazon Resource Name (ARN) of the streaming endpoint that is used to
+    #   publish real-time message streaming for chat conversations.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatStreamingConfiguration AWS API Documentation
+    #
+    class ChatStreamingConfiguration < Struct.new(
+      :streaming_endpoint_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains information about a contact.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] id
+    #   The identifier for the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initial_contact_id
+    #   If this contact is related to other contacts, this is the ID of the
+    #   initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] previous_contact_id
+    #   If this contact is not the first contact, this is the ID of the
+    #   previous contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] initiation_method
+    #   Indicates how the contact was initiated.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] channel
+    #   How the contact reached your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] queue_info
+    #   If this contact was queued, this contains information about the
+    #   queue.
+    #   @return [Types::QueueInfo]
+    #
+    # @!attribute [rw] agent_info
+    #   Information about the agent who accepted the contact.
+    #   @return [Types::AgentInfo]
+    #
+    # @!attribute [rw] initiation_timestamp
+    #   The date and time this contact was initiated, in UTC time. For
+    #   `INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is
+    #   when the agent began dialing. For `CALLBACK`, this is when the
+    #   callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`,
+    #   this is when the transfer was initiated. For `API`, this is when the
+    #   request arrived.
+    #   @return [Time]
+    #
+    # @!attribute [rw] disconnect_timestamp
+    #   The timestamp when the customer endpoint disconnected from Amazon
+    #   Connect.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_update_timestamp
+    #   The timestamp when contact was last updated.
+    #   @return [Time]
+    #
+    # @!attribute [rw] scheduled_timestamp
+    #   The timestamp, in Unix epoch time format, at which to start running
+    #   the inbound flow.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
+    #
+    class Contact < Struct.new(
+      :arn,
+      :id,
+      :initial_contact_id,
+      :previous_contact_id,
+      :initiation_method,
+      :name,
+      :description,
+      :channel,
+      :queue_info,
+      :agent_info,
+      :initiation_timestamp,
+      :disconnect_timestamp,
+      :last_update_timestamp,
+      :scheduled_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a contact flow.
     #
     # @!attribute [rw] arn
@@ -1201,6 +1371,69 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass CreateSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_name: "SecurityProfileName", # required
+    #         description: "SecurityProfileDescription",
+    #         permissions: ["SecurityProfilePermission"],
+    #         instance_id: "InstanceId", # required
+    #         tags: {
+    #           "TagKey" => "TagValue",
+    #         },
+    #       }
+    #
+    # @!attribute [rw] security_profile_name
+    #   The name of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] permissions
+    #   Permissions assigned to the security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileRequest AWS API Documentation
+    #
+    class CreateSecurityProfileRequest < Struct.new(
+      :security_profile_name,
+      :description,
+      :permissions,
+      :instance_id,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_arn
+    #   The Amazon Resource Name (ARN) for the security profile.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateSecurityProfileResponse AWS API Documentation
+    #
+    class CreateSecurityProfileResponse < Struct.new(
+      :security_profile_id,
+      :security_profile_arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass CreateUseCaseRequest
     #   data as a hash:
     #
@@ -1630,6 +1863,32 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DeleteSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         security_profile_id: "SecurityProfileId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteSecurityProfileRequest AWS API Documentation
+    #
+    class DeleteSecurityProfileRequest < Struct.new(
+      :instance_id,
+      :security_profile_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DeleteUseCaseRequest
     #   data as a hash:
     #
@@ -1789,6 +2048,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the initial contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactRequest AWS API Documentation
+    #
+    class DescribeContactRequest < Struct.new(
+      :instance_id,
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact
+    #   Information about the contact.
+    #   @return [Types::Contact]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactResponse AWS API Documentation
+    #
+    class DescribeContactResponse < Struct.new(
+      :contact)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeHoursOfOperationRequest
     #   data as a hash:
     #
@@ -2056,6 +2353,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass DescribeSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileRequest AWS API Documentation
+    #
+    class DescribeSecurityProfileRequest < Struct.new(
+      :security_profile_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] security_profile
+    #   The security profile.
+    #   @return [Types::SecurityProfile]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeSecurityProfileResponse AWS API Documentation
+    #
+    class DescribeSecurityProfileResponse < Struct.new(
+      :security_profile)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
     #   data as a hash:
     #
@@ -4243,13 +4578,14 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListHoursOfOperationsRequest
+    # @note When making an API call, you may pass ListContactReferencesRequest
     #   data as a hash:
     #
     #       {
     #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         reference_types: ["URL"], # required, accepts URL, ATTACHMENT
     #         next_token: "NextToken",
-    #         max_results: 1,
     #       }
     #
     # @!attribute [rw] instance_id
@@ -4257,45 +4593,55 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #   @return [String]
     #
+    # @!attribute [rw] contact_id
+    #   The identifier of the initial contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] reference_types
+    #   The type of reference.
+    #   @return [Array<String>]
+    #
     # @!attribute [rw] next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
     #   results.
-    #   @return [String]
     #
-    # @!attribute [rw] max_results
-    #   The maximum number of results to return per page.
-    #   @return [Integer]
+    #   This is not expected to be set since the value returned in the
+    #   previous response is always null.
+    #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesRequest AWS API Documentation
     #
-    class ListHoursOfOperationsRequest < Struct.new(
+    class ListContactReferencesRequest < Struct.new(
       :instance_id,
-      :next_token,
-      :max_results)
+      :contact_id,
+      :reference_types,
+      :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @!attribute [rw] hours_of_operation_summary_list
-    #   Information about the hours of operation.
-    #   @return [Array<Types::HoursOfOperationSummary>]
+    # @!attribute [rw] reference_summary_list
+    #   Information about the contact flows.
+    #   @return [Array<Types::ReferenceSummary>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
+    #
+    #   This is always returned as null in the response.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactReferencesResponse AWS API Documentation
     #
-    class ListHoursOfOperationsResponse < Struct.new(
-      :hours_of_operation_summary_list,
+    class ListContactReferencesResponse < Struct.new(
+      :reference_summary_list,
       :next_token)
       SENSITIVE = []
       include Aws::Structure
     end
 
-    # @note When making an API call, you may pass ListInstanceAttributesRequest
+    # @note When making an API call, you may pass ListHoursOfOperationsRequest
     #   data as a hash:
     #
     #       {
@@ -4319,9 +4665,9 @@ module Aws::Connect
     #   The maximum number of results to return per page.
     #   @return [Integer]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesRequest AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsRequest AWS API Documentation
     #
-    class ListInstanceAttributesRequest < Struct.new(
+    class ListHoursOfOperationsRequest < Struct.new(
       :instance_id,
       :next_token,
       :max_results)
@@ -4329,16 +4675,68 @@ module Aws::Connect
       include Aws::Structure
     end
 
-    # @!attribute [rw] attributes
-    #   The attribute types.
-    #   @return [Array<Types::Attribute>]
+    # @!attribute [rw] hours_of_operation_summary_list
+    #   Information about the hours of operation.
+    #   @return [Array<Types::HoursOfOperationSummary>]
     #
     # @!attribute [rw] next_token
     #   If there are additional results, this is the token for the next set
     #   of results.
     #   @return [String]
     #
-    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesResponse AWS API Documentation
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperationsResponse AWS API Documentation
+    #
+    class ListHoursOfOperationsResponse < Struct.new(
+      :hours_of_operation_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @note When making an API call, you may pass ListInstanceAttributesRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesRequest AWS API Documentation
+    #
+    class ListInstanceAttributesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] attributes
+    #   The attribute types.
+    #   @return [Array<Types::Attribute>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributesResponse AWS API Documentation
     #
     class ListInstanceAttributesResponse < Struct.new(
       :attributes,
@@ -5067,6 +5465,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass ListSecurityProfilePermissionsRequest
+    #   data as a hash:
+    #
+    #       {
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #         next_token: "NextToken",
+    #         max_results: 1,
+    #       }
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsRequest AWS API Documentation
+    #
+    class ListSecurityProfilePermissionsRequest < Struct.new(
+      :security_profile_id,
+      :instance_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] permissions
+    #   The permissions granted to the security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityProfilePermissionsResponse AWS API Documentation
+    #
+    class ListSecurityProfilePermissionsResponse < Struct.new(
+      :permissions,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass ListSecurityProfilesRequest
     #   data as a hash:
     #
@@ -5568,6 +6024,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # If this contact was queued, this contains information about the queue.
+    #
+    # @!attribute [rw] id
+    #   The identifier of the agent who accepted the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] enqueue_timestamp
+    #   The timestamp when the contact was added to the queue.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfo AWS API Documentation
+    #
+    class QueueInfo < Struct.new(
+      :id,
+      :enqueue_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue for a quick connect. The contact
     # flow must be of type Transfer to Queue.
     #
@@ -5777,16 +6252,18 @@ module Aws::Connect
     #
     #       {
     #         value: "ReferenceValue", # required
-    #         type: "URL", # required, accepts URL
+    #         type: "URL", # required, accepts URL, ATTACHMENT
     #       }
     #
     # @!attribute [rw] value
-    #   A formatted URL that displays to an agent in the Contact Control
-    #   Panel (CCP)
+    #   A valid value for the reference. For example, for a URL reference, a
+    #   formatted URL that is displayed to an agent in the Contact Control
+    #   Panel (CCP).
     #   @return [String]
     #
     # @!attribute [rw] type
-    #   A valid URL.
+    #   The type of the reference. Only `URL` type can be added or updated
+    #   on a contact.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
@@ -5798,6 +6275,37 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains summary information about a reference. `ReferenceSummary`
+    # contains only one non null field between the URL and attachment based
+    # on the reference type.
+    #
+    # @note ReferenceSummary is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of ReferenceSummary corresponding to the set member.
+    #
+    # @!attribute [rw] url
+    #   Information about Url reference if the `referenceType` is `URL`.
+    #   Otherwise, null.
+    #   @return [Types::UrlReference]
+    #
+    # @!attribute [rw] attachment
+    #   Information about the attachment reference if the `referenceType` is
+    #   `ATTACHMENT`. Otherwise, null.
+    #   @return [Types::AttachmentReference]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ReferenceSummary AWS API Documentation
+    #
+    class ReferenceSummary < Struct.new(
+      :url,
+      :attachment,
+      :unknown)
+      SENSITIVE = []
+      include Aws::Structure
+      include Aws::Structure::Union
+
+      class Url < ReferenceSummary; end
+      class Attachment < ReferenceSummary; end
+      class Unknown < ReferenceSummary; end
+    end
+
     # A resource already has that name.
     #
     # @!attribute [rw] message
@@ -6150,6 +6658,45 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information about a security profile.
+    #
+    # @!attribute [rw] id
+    #   The identifier for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] organization_resource_id
+    #   The organization resource identifier for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) for the secruity profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] security_profile_name
+    #   The name for the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   One or more tags.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfile AWS API Documentation
+    #
+    class SecurityProfile < Struct.new(
+      :id,
+      :organization_resource_id,
+      :arn,
+      :security_profile_name,
+      :description,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a security profile.
     #
     # @!attribute [rw] id
@@ -6335,6 +6882,64 @@ module Aws::Connect
     #
     class StartContactRecordingResponse < Aws::EmptyStructure; end
 
+    # @note When making an API call, you may pass StartContactStreamingRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         chat_streaming_configuration: { # required
+    #           streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
+    #         },
+    #         client_token: "ClientToken", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with the contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] chat_streaming_configuration
+    #   The streaming configuration, such as the Amazon SNS streaming
+    #   endpoint.
+    #   @return [Types::ChatStreamingConfiguration]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingRequest AWS API Documentation
+    #
+    class StartContactStreamingRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :chat_streaming_configuration,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] streaming_id
+    #   The identifier of the streaming configuration enabled.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactStreamingResponse AWS API Documentation
+    #
+    class StartContactStreamingResponse < Struct.new(
+      :streaming_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass StartOutboundVoiceContactRequest
     #   data as a hash:
     #
@@ -6469,11 +7074,12 @@ module Aws::Connect
     #         references: {
     #           "ReferenceKey" => {
     #             value: "ReferenceValue", # required
-    #             type: "URL", # required, accepts URL
+    #             type: "URL", # required, accepts URL, ATTACHMENT
     #           },
     #         },
     #         description: "Description",
     #         client_token: "ClientToken",
+    #         scheduled_time: Time.now,
     #       }
     #
     # @!attribute [rw] instance_id
@@ -6529,6 +7135,12 @@ module Aws::Connect
     #   not need to pass this option.
     #   @return [String]
     #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
     #
     class StartTaskContactRequest < Struct.new(
@@ -6539,7 +7151,8 @@ module Aws::Connect
       :name,
       :references,
       :description,
-      :client_token)
+      :client_token,
+      :scheduled_time)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -6623,6 +7236,44 @@ module Aws::Connect
     #
     class StopContactResponse < Aws::EmptyStructure; end
 
+    # @note When making an API call, you may pass StopContactStreamingRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         streaming_id: "StreamingId", # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   that is associated with the first interaction with the contact
+    #   center.
+    #   @return [String]
+    #
+    # @!attribute [rw] streaming_id
+    #   The identifier of the streaming configuration enabled.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactStreamingRequest AWS API Documentation
+    #
+    class StopContactStreamingRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :streaming_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactStreamingResponse AWS API Documentation
+    #
+    class StopContactStreamingResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass SuspendContactRecordingRequest
     #   data as a hash:
     #
@@ -6928,6 +7579,99 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateContactRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         name: "Name",
+    #         description: "Description",
+    #         references: {
+    #           "ReferenceKey" => {
+    #             value: "ReferenceValue", # required
+    #             type: "URL", # required, accepts URL, ATTACHMENT
+    #           },
+    #         },
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact. This is the identifier of the contact
+    #   associated with the first interaction with your contact center.
+    #   @return [String]
+    #
+    # @!attribute [rw] name
+    #   The name of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP).
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
+    #
+    class UpdateContactRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :name,
+      :description,
+      :references)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactResponse AWS API Documentation
+    #
+    class UpdateContactResponse < Aws::EmptyStructure; end
+
+    # @note When making an API call, you may pass UpdateContactScheduleRequest
+    #   data as a hash:
+    #
+    #       {
+    #         instance_id: "InstanceId", # required
+    #         contact_id: "ContactId", # required
+    #         scheduled_time: Time.now, # required
+    #       }
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] scheduled_time
+    #   The timestamp, in Unix Epoch seconds format, at which to start
+    #   running the inbound contact flow. The scheduled time cannot be in
+    #   the past. It must be within up to 6 days in future.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleRequest AWS API Documentation
+    #
+    class UpdateContactScheduleRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :scheduled_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactScheduleResponse AWS API Documentation
+    #
+    class UpdateContactScheduleResponse < Aws::EmptyStructure; end
+
     # @note When making an API call, you may pass UpdateHoursOfOperationRequest
     #   data as a hash:
     #
@@ -7498,6 +8242,44 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @note When making an API call, you may pass UpdateSecurityProfileRequest
+    #   data as a hash:
+    #
+    #       {
+    #         description: "SecurityProfileDescription",
+    #         permissions: ["SecurityProfilePermission"],
+    #         security_profile_id: "SecurityProfileId", # required
+    #         instance_id: "InstanceId", # required
+    #       }
+    #
+    # @!attribute [rw] description
+    #   The description of the security profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] permissions
+    #   The permissions granted to a security profile.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] security_profile_id
+    #   The identifier for the security profle.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateSecurityProfileRequest AWS API Documentation
+    #
+    class UpdateSecurityProfileRequest < Struct.new(
+      :description,
+      :permissions,
+      :security_profile_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @note When making an API call, you may pass UpdateUserHierarchyGroupNameRequest
     #   data as a hash:
     #
@@ -7742,6 +8524,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The URL reference.
+    #
+    # @!attribute [rw] name
+    #   Identifier of the URL reference.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   A valid URL.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UrlReference AWS API Documentation
+    #
+    class UrlReference < Struct.new(
+      :name,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the use case.
     #
     # @!attribute [rw] use_case_id