aws-sdk-connect 1.31.0 → 1.36.0

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checksums.yaml CHANGED
@@ -1,7 +1,7 @@
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@@ -28,7 +28,7 @@ require_relative 'aws-sdk-connect/customizations'
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  # structure.
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  #
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  # connect = Aws::Connect::Client.new
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- # resp = connect.create_user(params)
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+ # resp = connect.associate_approved_origin(params)
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  #
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  # See {Client} for more information.
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  #
@@ -48,6 +48,6 @@ require_relative 'aws-sdk-connect/customizations'
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  # @!group service
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  module Aws::Connect
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- GEM_VERSION = '1.31.0'
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+ GEM_VERSION = '1.36.0'
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  end
@@ -327,121 +327,855 @@ module Aws::Connect
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  # @!group API Operations
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+ # Associates an approved origin to an Amazon Connect instance.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :origin
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+ # The domain to add to your allow list.
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+ #
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+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_approved_origin({
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+ # instance_id: "InstanceId", # required
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+ # origin: "Origin", # required
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateApprovedOrigin AWS API Documentation
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+ #
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+ # @overload associate_approved_origin(params = {})
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+ # @param [Hash] params ({})
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+ def associate_approved_origin(params = {}, options = {})
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+ req = build_request(:associate_approved_origin, params)
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+ req.send_request(options)
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+ end
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+
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+ # Associates a storage resource type for the first time. You can only
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+ # associate one type of storage configuration in a single call. This
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+ # means, for example, that you can't define an instance with multiple
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+ # S3 buckets for storing chat transcripts.
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+ #
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+ # This API does not create a resource that doesn't exist. It only
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+ # associates it to the instance. Ensure that the resource being
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+ # specified in the storage configuration, like an Amazon S3 bucket,
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+ # exists when being used for association.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :resource_type
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+ # A valid resource type.
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+ #
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+ # @option params [required, Types::InstanceStorageConfig] :storage_config
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+ # A valid storage type.
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+ #
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+ # @return [Types::AssociateInstanceStorageConfigResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::AssociateInstanceStorageConfigResponse#association_id #association_id} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_instance_storage_config({
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+ # instance_id: "InstanceId", # required
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+ # resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
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+ # storage_config: { # required
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+ # association_id: "AssociationId",
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+ # storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
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+ # s3_config: {
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+ # bucket_name: "BucketName", # required
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+ # bucket_prefix: "Prefix", # required
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+ # encryption_config: {
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+ # encryption_type: "KMS", # required, accepts KMS
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+ # key_id: "KeyId", # required
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+ # },
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+ # },
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+ # kinesis_video_stream_config: {
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+ # prefix: "Prefix", # required
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+ # retention_period_hours: 1, # required
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+ # encryption_config: { # required
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+ # encryption_type: "KMS", # required, accepts KMS
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+ # key_id: "KeyId", # required
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+ # },
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+ # },
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+ # kinesis_stream_config: {
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+ # stream_arn: "ARN", # required
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+ # },
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+ # kinesis_firehose_config: {
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+ # firehose_arn: "ARN", # required
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+ # },
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+ # },
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.association_id #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateInstanceStorageConfig AWS API Documentation
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+ #
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+ # @overload associate_instance_storage_config(params = {})
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+ # @param [Hash] params ({})
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+ def associate_instance_storage_config(params = {}, options = {})
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+ req = build_request(:associate_instance_storage_config, params)
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+ req.send_request(options)
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+ end
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+
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+ # Allows the specified Amazon Connect instance to access the specified
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+ # Lambda function.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :function_arn
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+ # The Amazon Resource Name (ARN) for the Lambda function being
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+ # associated. Maximum number of characters allowed is 140.
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+ #
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+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_lambda_function({
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+ # instance_id: "InstanceId", # required
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+ # function_arn: "FunctionArn", # required
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLambdaFunction AWS API Documentation
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+ #
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+ # @overload associate_lambda_function(params = {})
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+ # @param [Hash] params ({})
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+ def associate_lambda_function(params = {}, options = {})
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+ req = build_request(:associate_lambda_function, params)
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+ req.send_request(options)
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+ end
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+
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+ # Allows the specified Amazon Connect instance to access the specified
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+ # Amazon Lex bot.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, Types::LexBot] :lex_bot
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+ # The Amazon Lex box to associate with the instance.
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+ #
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+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_lex_bot({
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+ # instance_id: "InstanceId", # required
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+ # lex_bot: { # required
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+ # name: "BotName",
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+ # lex_region: "LexRegion",
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+ # },
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLexBot AWS API Documentation
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+ #
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+ # @overload associate_lex_bot(params = {})
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+ # @param [Hash] params ({})
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+ def associate_lex_bot(params = {}, options = {})
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+ req = build_request(:associate_lex_bot, params)
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+ req.send_request(options)
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+ end
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+
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+ # Associates a set of queues with a routing profile.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :routing_profile_id
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+ # The identifier of the routing profile.
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+ #
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+ # @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
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+ # The queues to associate with this routing profile.
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+ #
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+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_routing_profile_queues({
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+ # instance_id: "InstanceId", # required
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+ # routing_profile_id: "RoutingProfileId", # required
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+ # queue_configs: [ # required
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+ # {
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+ # queue_reference: { # required
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+ # queue_id: "QueueId", # required
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+ # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # },
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+ # priority: 1, # required
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+ # delay: 1, # required
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+ # },
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+ # ],
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueues AWS API Documentation
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+ #
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+ # @overload associate_routing_profile_queues(params = {})
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+ # @param [Hash] params ({})
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+ def associate_routing_profile_queues(params = {}, options = {})
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+ req = build_request(:associate_routing_profile_queues, params)
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+ req.send_request(options)
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+ end
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+
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+ # Associates a security key to the instance.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :key
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+ # A valid security key in PEM format.
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+ #
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+ # @return [Types::AssociateSecurityKeyResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::AssociateSecurityKeyResponse#association_id #association_id} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.associate_security_key({
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+ # instance_id: "InstanceId", # required
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+ # key: "PEM", # required
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.association_id #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateSecurityKey AWS API Documentation
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+ #
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+ # @overload associate_security_key(params = {})
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+ # @param [Hash] params ({})
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+ def associate_security_key(params = {}, options = {})
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+ req = build_request(:associate_security_key, params)
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+ req.send_request(options)
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+ end
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+
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+ # Creates a contact flow for the specified Amazon Connect instance.
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+ #
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+ # You can also create and update contact flows using the [Amazon Connect
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+ # Flow language][1].
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :name
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+ # The name of the contact flow.
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+ #
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+ # @option params [required, String] :type
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+ # The type of the contact flow. For descriptions of the available types,
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+ # see [Choose a Contact Flow Type][1] in the *Amazon Connect
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+ # Administrator Guide*.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
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+ #
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+ # @option params [String] :description
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+ # The description of the contact flow.
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+ #
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+ # @option params [required, String] :content
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+ # The content of the contact flow.
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+ #
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+ # @option params [Hash<String,String>] :tags
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+ # One or more tags.
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+ #
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+ # @return [Types::CreateContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::CreateContactFlowResponse#contact_flow_id #contact_flow_id} => String
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+ # * {Types::CreateContactFlowResponse#contact_flow_arn #contact_flow_arn} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.create_contact_flow({
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+ # instance_id: "InstanceId", # required
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+ # name: "ContactFlowName", # required
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+ # type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
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+ # description: "ContactFlowDescription",
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+ # content: "ContactFlowContent", # required
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.contact_flow_id #=> String
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+ # resp.contact_flow_arn #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlow AWS API Documentation
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+ #
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+ # @overload create_contact_flow(params = {})
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+ # @param [Hash] params ({})
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+ def create_contact_flow(params = {}, options = {})
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+ req = build_request(:create_contact_flow, params)
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+ req.send_request(options)
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+ end
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+
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+ # Initiates an Amazon Connect instance with all the supported channels
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+ # enabled. It does not attach any storage (such as Amazon S3, or
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+ # Kinesis) or allow for any configurations on features such as Contact
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+ # Lens for Amazon Connect.
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+ #
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+ # @option params [String] :client_token
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+ # The idempotency token.
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+ #
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+ # @option params [required, String] :identity_management_type
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+ # The type of identity management for your Amazon Connect users.
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+ #
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+ # @option params [String] :instance_alias
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+ # The name for your instance.
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+ #
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+ # @option params [String] :directory_id
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+ # The identifier for the directory.
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+ #
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+ # @option params [required, Boolean] :inbound_calls_enabled
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+ # Whether your contact center handles incoming contacts.
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+ #
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+ # @option params [required, Boolean] :outbound_calls_enabled
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+ # Whether your contact center allows outbound calls.
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+ #
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+ # @return [Types::CreateInstanceResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::CreateInstanceResponse#id #id} => String
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+ # * {Types::CreateInstanceResponse#arn #arn} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.create_instance({
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+ # client_token: "ClientToken",
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+ # identity_management_type: "SAML", # required, accepts SAML, CONNECT_MANAGED, EXISTING_DIRECTORY
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+ # instance_alias: "DirectoryAlias",
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+ # directory_id: "DirectoryId",
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+ # inbound_calls_enabled: false, # required
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+ # outbound_calls_enabled: false, # required
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.id #=> String
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+ # resp.arn #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstance AWS API Documentation
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+ #
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+ # @overload create_instance(params = {})
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+ # @param [Hash] params ({})
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+ def create_instance(params = {}, options = {})
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+ req = build_request(:create_instance, params)
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+ req.send_request(options)
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+ end
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+
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+ # Creates a new routing profile.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [required, String] :name
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+ # The name of the routing profile. Must not be more than 127 characters.
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+ #
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+ # @option params [required, String] :description
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+ # Description of the routing profile. Must not be more than 250
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+ # characters.
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+ #
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+ # @option params [required, String] :default_outbound_queue_id
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+ # The default outbound queue for the routing profile.
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+ #
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+ # @option params [Array<Types::RoutingProfileQueueConfig>] :queue_configs
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+ # The inbound queues associated with the routing profile. If no queue is
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+ # added, the agent can only make outbound calls.
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+ #
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+ # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
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+ # The channels agents can handle in the Contact Control Panel (CCP) for
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+ # this routing profile.
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+ #
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+ # @option params [Hash<String,String>] :tags
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+ # One or more tags.
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+ #
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+ # @return [Types::CreateRoutingProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::CreateRoutingProfileResponse#routing_profile_arn #routing_profile_arn} => String
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+ # * {Types::CreateRoutingProfileResponse#routing_profile_id #routing_profile_id} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.create_routing_profile({
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+ # instance_id: "InstanceId", # required
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+ # name: "RoutingProfileName", # required
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+ # description: "RoutingProfileDescription", # required
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+ # default_outbound_queue_id: "QueueId", # required
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+ # queue_configs: [
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+ # {
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+ # queue_reference: { # required
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+ # queue_id: "QueueId", # required
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+ # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # },
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+ # priority: 1, # required
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+ # delay: 1, # required
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+ # },
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+ # ],
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+ # media_concurrencies: [ # required
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+ # {
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+ # channel: "VOICE", # required, accepts VOICE, CHAT
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+ # concurrency: 1, # required
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+ # },
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+ # ],
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+ # tags: {
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+ # "TagKey" => "TagValue",
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+ # },
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.routing_profile_arn #=> String
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+ # resp.routing_profile_id #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfile AWS API Documentation
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+ #
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+ # @overload create_routing_profile(params = {})
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+ # @param [Hash] params ({})
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+ def create_routing_profile(params = {}, options = {})
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+ req = build_request(:create_routing_profile, params)
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+ req.send_request(options)
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+ end
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+
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  # Creates a user account for the specified Amazon Connect instance.
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  #
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- # @option params [required, String] :username
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- # The user name for the account. For instances not using SAML for
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- # identity management, the user name can include up to 20 characters. If
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- # you are using SAML for identity management, the user name can include
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- # up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
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+ # For information about how to create user accounts using the Amazon
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+ # Connect console, see [Add Users][1] in the *Amazon Connect
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+ # Administrator Guide*.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/user-management.html
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+ #
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+ # @option params [required, String] :username
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+ # The user name for the account. For instances not using SAML for
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+ # identity management, the user name can include up to 20 characters. If
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+ # you are using SAML for identity management, the user name can include
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+ # up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
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+ #
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+ # @option params [String] :password
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+ # The password for the user account. A password is required if you are
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+ # using Amazon Connect for identity management. Otherwise, it is an
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+ # error to include a password.
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+ #
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+ # @option params [Types::UserIdentityInfo] :identity_info
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+ # The information about the identity of the user.
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+ #
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+ # @option params [required, Types::UserPhoneConfig] :phone_config
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+ # The phone settings for the user.
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+ #
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+ # @option params [String] :directory_user_id
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+ # The identifier of the user account in the directory used for identity
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+ # management. If Amazon Connect cannot access the directory, you can
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+ # specify this identifier to authenticate users. If you include the
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+ # identifier, we assume that Amazon Connect cannot access the directory.
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+ # Otherwise, the identity information is used to authenticate users from
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+ # your directory.
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+ #
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+ # This parameter is required if you are using an existing directory for
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+ # identity management in Amazon Connect when Amazon Connect cannot
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+ # access your directory to authenticate users. If you are using SAML for
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+ # identity management and include this parameter, an error is returned.
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+ #
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+ # @option params [required, Array<String>] :security_profile_ids
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+ # The identifier of the security profile for the user.
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+ #
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+ # @option params [required, String] :routing_profile_id
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+ # The identifier of the routing profile for the user.
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+ #
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+ # @option params [String] :hierarchy_group_id
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+ # The identifier of the hierarchy group for the user.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Amazon Connect instance.
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+ #
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+ # @option params [Hash<String,String>] :tags
798
+ # One or more tags.
799
+ #
800
+ # @return [Types::CreateUserResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
801
+ #
802
+ # * {Types::CreateUserResponse#user_id #user_id} => String
803
+ # * {Types::CreateUserResponse#user_arn #user_arn} => String
804
+ #
805
+ # @example Request syntax with placeholder values
806
+ #
807
+ # resp = client.create_user({
808
+ # username: "AgentUsername", # required
809
+ # password: "Password",
810
+ # identity_info: {
811
+ # first_name: "AgentFirstName",
812
+ # last_name: "AgentLastName",
813
+ # email: "Email",
814
+ # },
815
+ # phone_config: { # required
816
+ # phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
817
+ # auto_accept: false,
818
+ # after_contact_work_time_limit: 1,
819
+ # desk_phone_number: "PhoneNumber",
820
+ # },
821
+ # directory_user_id: "DirectoryUserId",
822
+ # security_profile_ids: ["SecurityProfileId"], # required
823
+ # routing_profile_id: "RoutingProfileId", # required
824
+ # hierarchy_group_id: "HierarchyGroupId",
825
+ # instance_id: "InstanceId", # required
826
+ # tags: {
827
+ # "TagKey" => "TagValue",
828
+ # },
829
+ # })
830
+ #
831
+ # @example Response structure
832
+ #
833
+ # resp.user_id #=> String
834
+ # resp.user_arn #=> String
835
+ #
836
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUser AWS API Documentation
837
+ #
838
+ # @overload create_user(params = {})
839
+ # @param [Hash] params ({})
840
+ def create_user(params = {}, options = {})
841
+ req = build_request(:create_user, params)
842
+ req.send_request(options)
843
+ end
844
+
845
+ # Creates a new user hierarchy group.
846
+ #
847
+ # @option params [required, String] :name
848
+ # The name of the user hierarchy group. Must not be more than 100
849
+ # characters.
850
+ #
851
+ # @option params [String] :parent_group_id
852
+ # The identifier for the parent hierarchy group. The user hierarchy is
853
+ # created at level one if the parent group ID is null.
854
+ #
855
+ # @option params [required, String] :instance_id
856
+ # The identifier of the Amazon Connect instance.
857
+ #
858
+ # @return [Types::CreateUserHierarchyGroupResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
859
+ #
860
+ # * {Types::CreateUserHierarchyGroupResponse#hierarchy_group_id #hierarchy_group_id} => String
861
+ # * {Types::CreateUserHierarchyGroupResponse#hierarchy_group_arn #hierarchy_group_arn} => String
862
+ #
863
+ # @example Request syntax with placeholder values
864
+ #
865
+ # resp = client.create_user_hierarchy_group({
866
+ # name: "HierarchyGroupName", # required
867
+ # parent_group_id: "HierarchyGroupId",
868
+ # instance_id: "InstanceId", # required
869
+ # })
870
+ #
871
+ # @example Response structure
872
+ #
873
+ # resp.hierarchy_group_id #=> String
874
+ # resp.hierarchy_group_arn #=> String
875
+ #
876
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroup AWS API Documentation
877
+ #
878
+ # @overload create_user_hierarchy_group(params = {})
879
+ # @param [Hash] params ({})
880
+ def create_user_hierarchy_group(params = {}, options = {})
881
+ req = build_request(:create_user_hierarchy_group, params)
882
+ req.send_request(options)
883
+ end
884
+
885
+ # Deletes the Amazon Connect instance.
886
+ #
887
+ # @option params [required, String] :instance_id
888
+ # The identifier of the Amazon Connect instance.
889
+ #
890
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
891
+ #
892
+ # @example Request syntax with placeholder values
893
+ #
894
+ # resp = client.delete_instance({
895
+ # instance_id: "InstanceId", # required
896
+ # })
897
+ #
898
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteInstance AWS API Documentation
899
+ #
900
+ # @overload delete_instance(params = {})
901
+ # @param [Hash] params ({})
902
+ def delete_instance(params = {}, options = {})
903
+ req = build_request(:delete_instance, params)
904
+ req.send_request(options)
905
+ end
906
+
907
+ # Deletes a user account from the specified Amazon Connect instance.
908
+ #
909
+ # For information about what happens to a user's data when their
910
+ # account is deleted, see [Delete Users from Your Amazon Connect
911
+ # Instance][1] in the *Amazon Connect Administrator Guide*.
912
+ #
913
+ #
914
+ #
915
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html
916
+ #
917
+ # @option params [required, String] :instance_id
918
+ # The identifier of the Amazon Connect instance.
919
+ #
920
+ # @option params [required, String] :user_id
921
+ # The identifier of the user.
922
+ #
923
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
924
+ #
925
+ # @example Request syntax with placeholder values
926
+ #
927
+ # resp = client.delete_user({
928
+ # instance_id: "InstanceId", # required
929
+ # user_id: "UserId", # required
930
+ # })
931
+ #
932
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUser AWS API Documentation
933
+ #
934
+ # @overload delete_user(params = {})
935
+ # @param [Hash] params ({})
936
+ def delete_user(params = {}, options = {})
937
+ req = build_request(:delete_user, params)
938
+ req.send_request(options)
939
+ end
940
+
941
+ # Deletes an existing user hierarchy group. It must not be associated
942
+ # with any agents or have any active child groups.
943
+ #
944
+ # @option params [required, String] :hierarchy_group_id
945
+ # The identifier of the hierarchy group.
946
+ #
947
+ # @option params [required, String] :instance_id
948
+ # The identifier of the Amazon Connect instance.
949
+ #
950
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
951
+ #
952
+ # @example Request syntax with placeholder values
953
+ #
954
+ # resp = client.delete_user_hierarchy_group({
955
+ # hierarchy_group_id: "HierarchyGroupId", # required
956
+ # instance_id: "InstanceId", # required
957
+ # })
958
+ #
959
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUserHierarchyGroup AWS API Documentation
960
+ #
961
+ # @overload delete_user_hierarchy_group(params = {})
962
+ # @param [Hash] params ({})
963
+ def delete_user_hierarchy_group(params = {}, options = {})
964
+ req = build_request(:delete_user_hierarchy_group, params)
965
+ req.send_request(options)
966
+ end
967
+
968
+ # Describes the specified contact flow.
969
+ #
970
+ # You can also create and update contact flows using the [Amazon Connect
971
+ # Flow language][1].
337
972
  #
338
- # @option params [String] :password
339
- # The password for the user account. A password is required if you are
340
- # using Amazon Connect for identity management. Otherwise, it is an
341
- # error to include a password.
342
973
  #
343
- # @option params [Types::UserIdentityInfo] :identity_info
344
- # The information about the identity of the user.
345
974
  #
346
- # @option params [required, Types::UserPhoneConfig] :phone_config
347
- # The phone settings for the user.
975
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
348
976
  #
349
- # @option params [String] :directory_user_id
350
- # The identifier of the user account in the directory used for identity
351
- # management. If Amazon Connect cannot access the directory, you can
352
- # specify this identifier to authenticate users. If you include the
353
- # identifier, we assume that Amazon Connect cannot access the directory.
354
- # Otherwise, the identity information is used to authenticate users from
355
- # your directory.
977
+ # @option params [required, String] :instance_id
978
+ # The identifier of the Amazon Connect instance.
356
979
  #
357
- # This parameter is required if you are using an existing directory for
358
- # identity management in Amazon Connect when Amazon Connect cannot
359
- # access your directory to authenticate users. If you are using SAML for
360
- # identity management and include this parameter, an error is returned.
980
+ # @option params [required, String] :contact_flow_id
981
+ # The identifier of the contact flow.
361
982
  #
362
- # @option params [required, Array<String>] :security_profile_ids
363
- # The identifier of the security profile for the user.
983
+ # @return [Types::DescribeContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
364
984
  #
365
- # @option params [required, String] :routing_profile_id
366
- # The identifier of the routing profile for the user.
985
+ # * {Types::DescribeContactFlowResponse#contact_flow #contact_flow} => Types::ContactFlow
367
986
  #
368
- # @option params [String] :hierarchy_group_id
369
- # The identifier of the hierarchy group for the user.
987
+ # @example Request syntax with placeholder values
988
+ #
989
+ # resp = client.describe_contact_flow({
990
+ # instance_id: "InstanceId", # required
991
+ # contact_flow_id: "ContactFlowId", # required
992
+ # })
993
+ #
994
+ # @example Response structure
995
+ #
996
+ # resp.contact_flow.arn #=> String
997
+ # resp.contact_flow.id #=> String
998
+ # resp.contact_flow.name #=> String
999
+ # resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
1000
+ # resp.contact_flow.description #=> String
1001
+ # resp.contact_flow.content #=> String
1002
+ # resp.contact_flow.tags #=> Hash
1003
+ # resp.contact_flow.tags["TagKey"] #=> String
1004
+ #
1005
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlow AWS API Documentation
1006
+ #
1007
+ # @overload describe_contact_flow(params = {})
1008
+ # @param [Hash] params ({})
1009
+ def describe_contact_flow(params = {}, options = {})
1010
+ req = build_request(:describe_contact_flow, params)
1011
+ req.send_request(options)
1012
+ end
1013
+
1014
+ # Returns the current state of the specified instance identifier. It
1015
+ # tracks the instance while it is being created and returns an error
1016
+ # status if applicable.
1017
+ #
1018
+ # If an instance is not created successfully, the instance status reason
1019
+ # field returns details relevant to the reason. The instance in a failed
1020
+ # state is returned only for 24 hours after the CreateInstance API was
1021
+ # invoked.
370
1022
  #
371
1023
  # @option params [required, String] :instance_id
372
1024
  # The identifier of the Amazon Connect instance.
373
1025
  #
374
- # @option params [Hash<String,String>] :tags
375
- # One or more tags.
1026
+ # @return [Types::DescribeInstanceResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
376
1027
  #
377
- # @return [Types::CreateUserResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1028
+ # * {Types::DescribeInstanceResponse#instance #instance} => Types::Instance
378
1029
  #
379
- # * {Types::CreateUserResponse#user_id #user_id} => String
380
- # * {Types::CreateUserResponse#user_arn #user_arn} => String
1030
+ # @example Request syntax with placeholder values
1031
+ #
1032
+ # resp = client.describe_instance({
1033
+ # instance_id: "InstanceId", # required
1034
+ # })
1035
+ #
1036
+ # @example Response structure
1037
+ #
1038
+ # resp.instance.id #=> String
1039
+ # resp.instance.arn #=> String
1040
+ # resp.instance.identity_management_type #=> String, one of "SAML", "CONNECT_MANAGED", "EXISTING_DIRECTORY"
1041
+ # resp.instance.instance_alias #=> String
1042
+ # resp.instance.created_time #=> Time
1043
+ # resp.instance.service_role #=> String
1044
+ # resp.instance.instance_status #=> String, one of "CREATION_IN_PROGRESS", "ACTIVE", "CREATION_FAILED"
1045
+ # resp.instance.status_reason.message #=> String
1046
+ # resp.instance.inbound_calls_enabled #=> Boolean
1047
+ # resp.instance.outbound_calls_enabled #=> Boolean
1048
+ #
1049
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstance AWS API Documentation
1050
+ #
1051
+ # @overload describe_instance(params = {})
1052
+ # @param [Hash] params ({})
1053
+ def describe_instance(params = {}, options = {})
1054
+ req = build_request(:describe_instance, params)
1055
+ req.send_request(options)
1056
+ end
1057
+
1058
+ # Describes the specified instance attribute.
1059
+ #
1060
+ # @option params [required, String] :instance_id
1061
+ # The identifier of the Amazon Connect instance.
1062
+ #
1063
+ # @option params [required, String] :attribute_type
1064
+ # The type of attribute.
1065
+ #
1066
+ # @return [Types::DescribeInstanceAttributeResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1067
+ #
1068
+ # * {Types::DescribeInstanceAttributeResponse#attribute #attribute} => Types::Attribute
381
1069
  #
382
1070
  # @example Request syntax with placeholder values
383
1071
  #
384
- # resp = client.create_user({
385
- # username: "AgentUsername", # required
386
- # password: "Password",
387
- # identity_info: {
388
- # first_name: "AgentFirstName",
389
- # last_name: "AgentLastName",
390
- # email: "Email",
391
- # },
392
- # phone_config: { # required
393
- # phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
394
- # auto_accept: false,
395
- # after_contact_work_time_limit: 1,
396
- # desk_phone_number: "PhoneNumber",
397
- # },
398
- # directory_user_id: "DirectoryUserId",
399
- # security_profile_ids: ["SecurityProfileId"], # required
400
- # routing_profile_id: "RoutingProfileId", # required
401
- # hierarchy_group_id: "HierarchyGroupId",
1072
+ # resp = client.describe_instance_attribute({
402
1073
  # instance_id: "InstanceId", # required
403
- # tags: {
404
- # "TagKey" => "TagValue",
405
- # },
1074
+ # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA
406
1075
  # })
407
1076
  #
408
1077
  # @example Response structure
409
1078
  #
410
- # resp.user_id #=> String
411
- # resp.user_arn #=> String
1079
+ # resp.attribute.attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA"
1080
+ # resp.attribute.value #=> String
412
1081
  #
413
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUser AWS API Documentation
1082
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceAttribute AWS API Documentation
414
1083
  #
415
- # @overload create_user(params = {})
1084
+ # @overload describe_instance_attribute(params = {})
416
1085
  # @param [Hash] params ({})
417
- def create_user(params = {}, options = {})
418
- req = build_request(:create_user, params)
1086
+ def describe_instance_attribute(params = {}, options = {})
1087
+ req = build_request(:describe_instance_attribute, params)
419
1088
  req.send_request(options)
420
1089
  end
421
1090
 
422
- # Deletes a user account from the specified Amazon Connect instance.
1091
+ # Retrieves the current storage configurations for the specified
1092
+ # resource type, association ID, and instance ID.
423
1093
  #
424
1094
  # @option params [required, String] :instance_id
425
1095
  # The identifier of the Amazon Connect instance.
426
1096
  #
427
- # @option params [required, String] :user_id
428
- # The identifier of the user.
1097
+ # @option params [required, String] :association_id
1098
+ # The existing association identifier that uniquely identifies the
1099
+ # resource type and storage config for the given instance ID.
429
1100
  #
430
- # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1101
+ # @option params [required, String] :resource_type
1102
+ # A valid resource type.
1103
+ #
1104
+ # @return [Types::DescribeInstanceStorageConfigResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1105
+ #
1106
+ # * {Types::DescribeInstanceStorageConfigResponse#storage_config #storage_config} => Types::InstanceStorageConfig
431
1107
  #
432
1108
  # @example Request syntax with placeholder values
433
1109
  #
434
- # resp = client.delete_user({
1110
+ # resp = client.describe_instance_storage_config({
435
1111
  # instance_id: "InstanceId", # required
436
- # user_id: "UserId", # required
1112
+ # association_id: "AssociationId", # required
1113
+ # resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
437
1114
  # })
438
1115
  #
439
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteUser AWS API Documentation
1116
+ # @example Response structure
440
1117
  #
441
- # @overload delete_user(params = {})
1118
+ # resp.storage_config.association_id #=> String
1119
+ # resp.storage_config.storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
1120
+ # resp.storage_config.s3_config.bucket_name #=> String
1121
+ # resp.storage_config.s3_config.bucket_prefix #=> String
1122
+ # resp.storage_config.s3_config.encryption_config.encryption_type #=> String, one of "KMS"
1123
+ # resp.storage_config.s3_config.encryption_config.key_id #=> String
1124
+ # resp.storage_config.kinesis_video_stream_config.prefix #=> String
1125
+ # resp.storage_config.kinesis_video_stream_config.retention_period_hours #=> Integer
1126
+ # resp.storage_config.kinesis_video_stream_config.encryption_config.encryption_type #=> String, one of "KMS"
1127
+ # resp.storage_config.kinesis_video_stream_config.encryption_config.key_id #=> String
1128
+ # resp.storage_config.kinesis_stream_config.stream_arn #=> String
1129
+ # resp.storage_config.kinesis_firehose_config.firehose_arn #=> String
1130
+ #
1131
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceStorageConfig AWS API Documentation
1132
+ #
1133
+ # @overload describe_instance_storage_config(params = {})
442
1134
  # @param [Hash] params ({})
443
- def delete_user(params = {}, options = {})
444
- req = build_request(:delete_user, params)
1135
+ def describe_instance_storage_config(params = {}, options = {})
1136
+ req = build_request(:describe_instance_storage_config, params)
1137
+ req.send_request(options)
1138
+ end
1139
+
1140
+ # Describes the specified routing profile.
1141
+ #
1142
+ # @option params [required, String] :instance_id
1143
+ # The identifier of the Amazon Connect instance.
1144
+ #
1145
+ # @option params [required, String] :routing_profile_id
1146
+ # The identifier of the routing profile.
1147
+ #
1148
+ # @return [Types::DescribeRoutingProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1149
+ #
1150
+ # * {Types::DescribeRoutingProfileResponse#routing_profile #routing_profile} => Types::RoutingProfile
1151
+ #
1152
+ # @example Request syntax with placeholder values
1153
+ #
1154
+ # resp = client.describe_routing_profile({
1155
+ # instance_id: "InstanceId", # required
1156
+ # routing_profile_id: "RoutingProfileId", # required
1157
+ # })
1158
+ #
1159
+ # @example Response structure
1160
+ #
1161
+ # resp.routing_profile.instance_id #=> String
1162
+ # resp.routing_profile.name #=> String
1163
+ # resp.routing_profile.routing_profile_arn #=> String
1164
+ # resp.routing_profile.routing_profile_id #=> String
1165
+ # resp.routing_profile.description #=> String
1166
+ # resp.routing_profile.media_concurrencies #=> Array
1167
+ # resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT"
1168
+ # resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
1169
+ # resp.routing_profile.default_outbound_queue_id #=> String
1170
+ # resp.routing_profile.tags #=> Hash
1171
+ # resp.routing_profile.tags["TagKey"] #=> String
1172
+ #
1173
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfile AWS API Documentation
1174
+ #
1175
+ # @overload describe_routing_profile(params = {})
1176
+ # @param [Hash] params ({})
1177
+ def describe_routing_profile(params = {}, options = {})
1178
+ req = build_request(:describe_routing_profile, params)
445
1179
  req.send_request(options)
446
1180
  end
447
1181
 
@@ -589,6 +1323,185 @@ module Aws::Connect
589
1323
  req.send_request(options)
590
1324
  end
591
1325
 
1326
+ # Revokes access to integrated applications from Amazon Connect.
1327
+ #
1328
+ # @option params [required, String] :instance_id
1329
+ # The identifier of the Amazon Connect instance.
1330
+ #
1331
+ # @option params [required, String] :origin
1332
+ # The domain URL of the integrated application.
1333
+ #
1334
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1335
+ #
1336
+ # @example Request syntax with placeholder values
1337
+ #
1338
+ # resp = client.disassociate_approved_origin({
1339
+ # instance_id: "InstanceId", # required
1340
+ # origin: "Origin", # required
1341
+ # })
1342
+ #
1343
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateApprovedOrigin AWS API Documentation
1344
+ #
1345
+ # @overload disassociate_approved_origin(params = {})
1346
+ # @param [Hash] params ({})
1347
+ def disassociate_approved_origin(params = {}, options = {})
1348
+ req = build_request(:disassociate_approved_origin, params)
1349
+ req.send_request(options)
1350
+ end
1351
+
1352
+ # Removes the storage type configurations for the specified resource
1353
+ # type and association ID.
1354
+ #
1355
+ # @option params [required, String] :instance_id
1356
+ # The identifier of the Amazon Connect instance.
1357
+ #
1358
+ # @option params [required, String] :association_id
1359
+ # The existing association identifier that uniquely identifies the
1360
+ # resource type and storage config for the given instance ID.
1361
+ #
1362
+ # @option params [required, String] :resource_type
1363
+ # A valid resource type.
1364
+ #
1365
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1366
+ #
1367
+ # @example Request syntax with placeholder values
1368
+ #
1369
+ # resp = client.disassociate_instance_storage_config({
1370
+ # instance_id: "InstanceId", # required
1371
+ # association_id: "AssociationId", # required
1372
+ # resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
1373
+ # })
1374
+ #
1375
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfig AWS API Documentation
1376
+ #
1377
+ # @overload disassociate_instance_storage_config(params = {})
1378
+ # @param [Hash] params ({})
1379
+ def disassociate_instance_storage_config(params = {}, options = {})
1380
+ req = build_request(:disassociate_instance_storage_config, params)
1381
+ req.send_request(options)
1382
+ end
1383
+
1384
+ # Remove the Lambda function from the drop-down options available in the
1385
+ # relevant contact flow blocks.
1386
+ #
1387
+ # @option params [required, String] :instance_id
1388
+ # The identifier of the Amazon Connect instance..
1389
+ #
1390
+ # @option params [required, String] :function_arn
1391
+ # The Amazon Resource Name (ARN) of the Lambda function being
1392
+ # disassociated.
1393
+ #
1394
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1395
+ #
1396
+ # @example Request syntax with placeholder values
1397
+ #
1398
+ # resp = client.disassociate_lambda_function({
1399
+ # instance_id: "InstanceId", # required
1400
+ # function_arn: "FunctionArn", # required
1401
+ # })
1402
+ #
1403
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLambdaFunction AWS API Documentation
1404
+ #
1405
+ # @overload disassociate_lambda_function(params = {})
1406
+ # @param [Hash] params ({})
1407
+ def disassociate_lambda_function(params = {}, options = {})
1408
+ req = build_request(:disassociate_lambda_function, params)
1409
+ req.send_request(options)
1410
+ end
1411
+
1412
+ # Revokes authorization from the specified instance to access the
1413
+ # specified Amazon Lex bot.
1414
+ #
1415
+ # @option params [required, String] :instance_id
1416
+ # The identifier of the Amazon Connect instance.
1417
+ #
1418
+ # @option params [required, String] :bot_name
1419
+ # The name of the Amazon Lex bot. Maximum character limit of 50.
1420
+ #
1421
+ # @option params [required, String] :lex_region
1422
+ # The Region in which the Amazon Lex bot has been created.
1423
+ #
1424
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1425
+ #
1426
+ # @example Request syntax with placeholder values
1427
+ #
1428
+ # resp = client.disassociate_lex_bot({
1429
+ # instance_id: "InstanceId", # required
1430
+ # bot_name: "BotName", # required
1431
+ # lex_region: "LexRegion", # required
1432
+ # })
1433
+ #
1434
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLexBot AWS API Documentation
1435
+ #
1436
+ # @overload disassociate_lex_bot(params = {})
1437
+ # @param [Hash] params ({})
1438
+ def disassociate_lex_bot(params = {}, options = {})
1439
+ req = build_request(:disassociate_lex_bot, params)
1440
+ req.send_request(options)
1441
+ end
1442
+
1443
+ # Disassociates a set of queues from a routing profile.
1444
+ #
1445
+ # @option params [required, String] :instance_id
1446
+ # The identifier of the Amazon Connect instance.
1447
+ #
1448
+ # @option params [required, String] :routing_profile_id
1449
+ # The identifier of the routing profile.
1450
+ #
1451
+ # @option params [required, Array<Types::RoutingProfileQueueReference>] :queue_references
1452
+ # The queues to disassociate from this routing profile.
1453
+ #
1454
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1455
+ #
1456
+ # @example Request syntax with placeholder values
1457
+ #
1458
+ # resp = client.disassociate_routing_profile_queues({
1459
+ # instance_id: "InstanceId", # required
1460
+ # routing_profile_id: "RoutingProfileId", # required
1461
+ # queue_references: [ # required
1462
+ # {
1463
+ # queue_id: "QueueId", # required
1464
+ # channel: "VOICE", # required, accepts VOICE, CHAT
1465
+ # },
1466
+ # ],
1467
+ # })
1468
+ #
1469
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateRoutingProfileQueues AWS API Documentation
1470
+ #
1471
+ # @overload disassociate_routing_profile_queues(params = {})
1472
+ # @param [Hash] params ({})
1473
+ def disassociate_routing_profile_queues(params = {}, options = {})
1474
+ req = build_request(:disassociate_routing_profile_queues, params)
1475
+ req.send_request(options)
1476
+ end
1477
+
1478
+ # Deletes the specified security key.
1479
+ #
1480
+ # @option params [required, String] :instance_id
1481
+ # The identifier of the Amazon Connect instance.
1482
+ #
1483
+ # @option params [required, String] :association_id
1484
+ # The existing association identifier that uniquely identifies the
1485
+ # resource type and storage config for the given instance ID.
1486
+ #
1487
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
1488
+ #
1489
+ # @example Request syntax with placeholder values
1490
+ #
1491
+ # resp = client.disassociate_security_key({
1492
+ # instance_id: "InstanceId", # required
1493
+ # association_id: "AssociationId", # required
1494
+ # })
1495
+ #
1496
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateSecurityKey AWS API Documentation
1497
+ #
1498
+ # @overload disassociate_security_key(params = {})
1499
+ # @param [Hash] params ({})
1500
+ def disassociate_security_key(params = {}, options = {})
1501
+ req = build_request(:disassociate_security_key, params)
1502
+ req.send_request(options)
1503
+ end
1504
+
592
1505
  # Retrieves the contact attributes for the specified contact.
593
1506
  #
594
1507
  # @option params [required, String] :instance_id
@@ -625,12 +1538,12 @@ module Aws::Connect
625
1538
  # Gets the real-time metric data from the specified Amazon Connect
626
1539
  # instance.
627
1540
  #
628
- # For more information, see [Real-time Metrics Reports][1] in the
629
- # *Amazon Connect Administrator Guide*.
1541
+ # For a description of each metric, see [Real-time Metrics
1542
+ # Definitions][1] in the *Amazon Connect Administrator Guide*.
630
1543
  #
631
1544
  #
632
1545
  #
633
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-reports.html
1546
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
634
1547
  #
635
1548
  # @option params [required, String] :instance_id
636
1549
  # The identifier of the Amazon Connect instance.
@@ -639,79 +1552,126 @@ module Aws::Connect
639
1552
  # The queues, up to 100, or channels, to use to filter the metrics
640
1553
  # returned. Metric data is retrieved only for the resources associated
641
1554
  # with the queues or channels included in the filter. You can include
642
- # both queue IDs and queue ARNs in the same request. The only supported
643
- # channel is `VOICE`.
1555
+ # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1556
+ # `CHAT` channels are supported.
644
1557
  #
645
1558
  # @option params [Array<String>] :groupings
646
1559
  # The grouping applied to the metrics returned. For example, when
647
1560
  # grouped by `QUEUE`, the metrics returned apply to each queue rather
648
1561
  # than aggregated for all queues. If you group by `CHANNEL`, you should
649
- # include a Channels filter. The only supported channel is `VOICE`.
1562
+ # include a Channels filter. Both `VOICE` and `CHAT` channels are
1563
+ # supported.
650
1564
  #
651
1565
  # If no `Grouping` is included in the request, a summary of metrics is
652
1566
  # returned.
653
1567
  #
654
1568
  # @option params [required, Array<Types::CurrentMetric>] :current_metrics
655
1569
  # The metrics to retrieve. Specify the name and unit for each metric.
656
- # The following metrics are available. For a description of each metric,
657
- # see [Real-time Metrics Definitions][1] in the *Amazon Connect
1570
+ # The following metrics are available. For a description of all the
1571
+ # metrics, see [Real-time Metrics Definitions][1] in the *Amazon Connect
658
1572
  # Administrator Guide*.
659
1573
  #
660
1574
  # AGENTS\_AFTER\_CONTACT\_WORK
661
1575
  #
662
1576
  # : Unit: COUNT
663
1577
  #
1578
+ # Name in real-time metrics report: [ACW][2]
1579
+ #
664
1580
  # AGENTS\_AVAILABLE
665
1581
  #
666
1582
  # : Unit: COUNT
667
1583
  #
1584
+ # Name in real-time metrics report: [Available][3]
1585
+ #
668
1586
  # AGENTS\_ERROR
669
1587
  #
670
1588
  # : Unit: COUNT
671
1589
  #
1590
+ # Name in real-time metrics report: [Error][4]
1591
+ #
672
1592
  # AGENTS\_NON\_PRODUCTIVE
673
1593
  #
674
1594
  # : Unit: COUNT
675
1595
  #
1596
+ # Name in real-time metrics report: [NPT (Non-Productive Time)][5]
1597
+ #
676
1598
  # AGENTS\_ON\_CALL
677
1599
  #
678
1600
  # : Unit: COUNT
679
1601
  #
1602
+ # Name in real-time metrics report: [On contact][6]
1603
+ #
680
1604
  # AGENTS\_ON\_CONTACT
681
1605
  #
682
1606
  # : Unit: COUNT
683
1607
  #
1608
+ # Name in real-time metrics report: [On contact][6]
1609
+ #
684
1610
  # AGENTS\_ONLINE
685
1611
  #
686
1612
  # : Unit: COUNT
687
1613
  #
1614
+ # Name in real-time metrics report: [Online][7]
1615
+ #
688
1616
  # AGENTS\_STAFFED
689
1617
  #
690
1618
  # : Unit: COUNT
691
1619
  #
1620
+ # Name in real-time metrics report: [Staffed][8]
1621
+ #
692
1622
  # CONTACTS\_IN\_QUEUE
693
1623
  #
694
1624
  # : Unit: COUNT
695
1625
  #
1626
+ # Name in real-time metrics report: [In queue][9]
1627
+ #
696
1628
  # CONTACTS\_SCHEDULED
697
1629
  #
698
1630
  # : Unit: COUNT
699
1631
  #
1632
+ # Name in real-time metrics report: [Scheduled][10]
1633
+ #
700
1634
  # OLDEST\_CONTACT\_AGE
701
1635
  #
702
1636
  # : Unit: SECONDS
703
1637
  #
1638
+ # When you use groupings, Unit says SECONDS but the Value is returned
1639
+ # in MILLISECONDS. For example, if you get a response like this:
1640
+ #
1641
+ # `\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" \},
1642
+ # "Value": 24113.0 `\\}
1643
+ #
1644
+ # The actual OLDEST\_CONTACT\_AGE is 24 seconds.
1645
+ #
1646
+ # Name in real-time metrics report: [Oldest][11]
1647
+ #
704
1648
  # SLOTS\_ACTIVE
705
1649
  #
706
1650
  # : Unit: COUNT
707
1651
  #
1652
+ # Name in real-time metrics report: [Active][12]
1653
+ #
708
1654
  # SLOTS\_AVAILABLE
709
1655
  #
710
1656
  # : Unit: COUNT
711
1657
  #
1658
+ # Name in real-time metrics report: [Availability][13]
1659
+ #
712
1660
  #
713
1661
  #
714
1662
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
1663
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
1664
+ # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
1665
+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
1666
+ # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
1667
+ # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
1668
+ # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
1669
+ # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
1670
+ # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
1671
+ # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
1672
+ # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
1673
+ # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
1674
+ # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
715
1675
  #
716
1676
  # @option params [String] :next_token
717
1677
  # The token for the next set of results. Use the value returned in the
@@ -808,12 +1768,12 @@ module Aws::Connect
808
1768
  # Gets historical metric data from the specified Amazon Connect
809
1769
  # instance.
810
1770
  #
811
- # For more information, see [Historical Metrics Reports][1] in the
812
- # *Amazon Connect Administrator Guide*.
1771
+ # For a description of each historical metric, see [Historical Metrics
1772
+ # Definitions][1] in the *Amazon Connect Administrator Guide*.
813
1773
  #
814
1774
  #
815
1775
  #
816
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics.html
1776
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
817
1777
  #
818
1778
  # @option params [required, String] :instance_id
819
1779
  # The identifier of the Amazon Connect instance.
@@ -840,8 +1800,8 @@ module Aws::Connect
840
1800
  # The queues, up to 100, or channels, to use to filter the metrics
841
1801
  # returned. Metric data is retrieved only for the resources associated
842
1802
  # with the queues or channels included in the filter. You can include
843
- # both queue IDs and queue ARNs in the same request. The only supported
844
- # channel is `VOICE`.
1803
+ # both queue IDs and queue ARNs in the same request. Both `VOICE` and
1804
+ # `CHAT` channels are supported.
845
1805
  #
846
1806
  # @option params [Array<String>] :groupings
847
1807
  # The grouping applied to the metrics returned. For example, when
@@ -968,55 +1928,388 @@ module Aws::Connect
968
1928
  #
969
1929
  # Statistic: AVG
970
1930
  #
971
- # HOLD\_TIME
1931
+ # HOLD\_TIME
1932
+ #
1933
+ # : Unit: SECONDS
1934
+ #
1935
+ # Statistic: AVG
1936
+ #
1937
+ # INTERACTION\_AND\_HOLD\_TIME
1938
+ #
1939
+ # : Unit: SECONDS
1940
+ #
1941
+ # Statistic: AVG
1942
+ #
1943
+ # INTERACTION\_TIME
1944
+ #
1945
+ # : Unit: SECONDS
1946
+ #
1947
+ # Statistic: AVG
1948
+ #
1949
+ # OCCUPANCY
1950
+ #
1951
+ # : Unit: PERCENT
1952
+ #
1953
+ # Statistic: AVG
1954
+ #
1955
+ # QUEUE\_ANSWER\_TIME
1956
+ #
1957
+ # : Unit: SECONDS
1958
+ #
1959
+ # Statistic: AVG
1960
+ #
1961
+ # QUEUED\_TIME
1962
+ #
1963
+ # : Unit: SECONDS
1964
+ #
1965
+ # Statistic: MAX
1966
+ #
1967
+ # SERVICE\_LEVEL
1968
+ #
1969
+ # : Unit: PERCENT
1970
+ #
1971
+ # Statistic: AVG
1972
+ #
1973
+ # Threshold: Only "Less than" comparisons are supported, with the
1974
+ # following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120,
1975
+ # 180, 240, 300, 600
1976
+ #
1977
+ #
1978
+ #
1979
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
1980
+ #
1981
+ # @option params [String] :next_token
1982
+ # The token for the next set of results. Use the value returned in the
1983
+ # previous response in the next request to retrieve the next set of
1984
+ # results.
1985
+ #
1986
+ # @option params [Integer] :max_results
1987
+ # The maximimum number of results to return per page.
1988
+ #
1989
+ # @return [Types::GetMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1990
+ #
1991
+ # * {Types::GetMetricDataResponse#next_token #next_token} => String
1992
+ # * {Types::GetMetricDataResponse#metric_results #metric_results} => Array&lt;Types::HistoricalMetricResult&gt;
1993
+ #
1994
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
1995
+ #
1996
+ # @example Request syntax with placeholder values
1997
+ #
1998
+ # resp = client.get_metric_data({
1999
+ # instance_id: "InstanceId", # required
2000
+ # start_time: Time.now, # required
2001
+ # end_time: Time.now, # required
2002
+ # filters: { # required
2003
+ # queues: ["QueueId"],
2004
+ # channels: ["VOICE"], # accepts VOICE, CHAT
2005
+ # },
2006
+ # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
2007
+ # historical_metrics: [ # required
2008
+ # {
2009
+ # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
2010
+ # threshold: {
2011
+ # comparison: "LT", # accepts LT
2012
+ # threshold_value: 1.0,
2013
+ # },
2014
+ # statistic: "SUM", # accepts SUM, MAX, AVG
2015
+ # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
2016
+ # },
2017
+ # ],
2018
+ # next_token: "NextToken",
2019
+ # max_results: 1,
2020
+ # })
2021
+ #
2022
+ # @example Response structure
2023
+ #
2024
+ # resp.next_token #=> String
2025
+ # resp.metric_results #=> Array
2026
+ # resp.metric_results[0].dimensions.queue.id #=> String
2027
+ # resp.metric_results[0].dimensions.queue.arn #=> String
2028
+ # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
2029
+ # resp.metric_results[0].collections #=> Array
2030
+ # resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
2031
+ # resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
2032
+ # resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
2033
+ # resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
2034
+ # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
2035
+ # resp.metric_results[0].collections[0].value #=> Float
2036
+ #
2037
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricData AWS API Documentation
2038
+ #
2039
+ # @overload get_metric_data(params = {})
2040
+ # @param [Hash] params ({})
2041
+ def get_metric_data(params = {}, options = {})
2042
+ req = build_request(:get_metric_data, params)
2043
+ req.send_request(options)
2044
+ end
2045
+
2046
+ # Returns a paginated list of all approved origins associated with the
2047
+ # instance.
2048
+ #
2049
+ # @option params [required, String] :instance_id
2050
+ # The identifier of the Amazon Connect instance.
2051
+ #
2052
+ # @option params [String] :next_token
2053
+ # The token for the next set of results. Use the value returned in the
2054
+ # previous response in the next request to retrieve the next set of
2055
+ # results.
2056
+ #
2057
+ # @option params [Integer] :max_results
2058
+ # The maximimum number of results to return per page.
2059
+ #
2060
+ # @return [Types::ListApprovedOriginsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2061
+ #
2062
+ # * {Types::ListApprovedOriginsResponse#origins #origins} => Array&lt;String&gt;
2063
+ # * {Types::ListApprovedOriginsResponse#next_token #next_token} => String
2064
+ #
2065
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2066
+ #
2067
+ # @example Request syntax with placeholder values
2068
+ #
2069
+ # resp = client.list_approved_origins({
2070
+ # instance_id: "InstanceId", # required
2071
+ # next_token: "NextToken",
2072
+ # max_results: 1,
2073
+ # })
2074
+ #
2075
+ # @example Response structure
2076
+ #
2077
+ # resp.origins #=> Array
2078
+ # resp.origins[0] #=> String
2079
+ # resp.next_token #=> String
2080
+ #
2081
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListApprovedOrigins AWS API Documentation
2082
+ #
2083
+ # @overload list_approved_origins(params = {})
2084
+ # @param [Hash] params ({})
2085
+ def list_approved_origins(params = {}, options = {})
2086
+ req = build_request(:list_approved_origins, params)
2087
+ req.send_request(options)
2088
+ end
2089
+
2090
+ # Provides information about the contact flows for the specified Amazon
2091
+ # Connect instance.
2092
+ #
2093
+ # You can also create and update contact flows using the [Amazon Connect
2094
+ # Flow language][1].
2095
+ #
2096
+ # For more information about contact flows, see [Contact Flows][2] in
2097
+ # the *Amazon Connect Administrator Guide*.
2098
+ #
2099
+ #
2100
+ #
2101
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
2102
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html
2103
+ #
2104
+ # @option params [required, String] :instance_id
2105
+ # The identifier of the Amazon Connect instance.
2106
+ #
2107
+ # @option params [Array<String>] :contact_flow_types
2108
+ # The type of contact flow.
2109
+ #
2110
+ # @option params [String] :next_token
2111
+ # The token for the next set of results. Use the value returned in the
2112
+ # previous response in the next request to retrieve the next set of
2113
+ # results.
2114
+ #
2115
+ # @option params [Integer] :max_results
2116
+ # The maximimum number of results to return per page.
2117
+ #
2118
+ # @return [Types::ListContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2119
+ #
2120
+ # * {Types::ListContactFlowsResponse#contact_flow_summary_list #contact_flow_summary_list} => Array&lt;Types::ContactFlowSummary&gt;
2121
+ # * {Types::ListContactFlowsResponse#next_token #next_token} => String
2122
+ #
2123
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2124
+ #
2125
+ # @example Request syntax with placeholder values
2126
+ #
2127
+ # resp = client.list_contact_flows({
2128
+ # instance_id: "InstanceId", # required
2129
+ # contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
2130
+ # next_token: "NextToken",
2131
+ # max_results: 1,
2132
+ # })
2133
+ #
2134
+ # @example Response structure
2135
+ #
2136
+ # resp.contact_flow_summary_list #=> Array
2137
+ # resp.contact_flow_summary_list[0].id #=> String
2138
+ # resp.contact_flow_summary_list[0].arn #=> String
2139
+ # resp.contact_flow_summary_list[0].name #=> String
2140
+ # resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
2141
+ # resp.next_token #=> String
2142
+ #
2143
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlows AWS API Documentation
2144
+ #
2145
+ # @overload list_contact_flows(params = {})
2146
+ # @param [Hash] params ({})
2147
+ def list_contact_flows(params = {}, options = {})
2148
+ req = build_request(:list_contact_flows, params)
2149
+ req.send_request(options)
2150
+ end
2151
+
2152
+ # Provides information about the hours of operation for the specified
2153
+ # Amazon Connect instance.
2154
+ #
2155
+ # For more information about hours of operation, see [Set the Hours of
2156
+ # Operation for a Queue][1] in the *Amazon Connect Administrator Guide*.
2157
+ #
2158
+ #
2159
+ #
2160
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html
2161
+ #
2162
+ # @option params [required, String] :instance_id
2163
+ # The identifier of the Amazon Connect instance.
2164
+ #
2165
+ # @option params [String] :next_token
2166
+ # The token for the next set of results. Use the value returned in the
2167
+ # previous response in the next request to retrieve the next set of
2168
+ # results.
2169
+ #
2170
+ # @option params [Integer] :max_results
2171
+ # The maximimum number of results to return per page.
2172
+ #
2173
+ # @return [Types::ListHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2174
+ #
2175
+ # * {Types::ListHoursOfOperationsResponse#hours_of_operation_summary_list #hours_of_operation_summary_list} => Array&lt;Types::HoursOfOperationSummary&gt;
2176
+ # * {Types::ListHoursOfOperationsResponse#next_token #next_token} => String
2177
+ #
2178
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2179
+ #
2180
+ # @example Request syntax with placeholder values
2181
+ #
2182
+ # resp = client.list_hours_of_operations({
2183
+ # instance_id: "InstanceId", # required
2184
+ # next_token: "NextToken",
2185
+ # max_results: 1,
2186
+ # })
2187
+ #
2188
+ # @example Response structure
2189
+ #
2190
+ # resp.hours_of_operation_summary_list #=> Array
2191
+ # resp.hours_of_operation_summary_list[0].id #=> String
2192
+ # resp.hours_of_operation_summary_list[0].arn #=> String
2193
+ # resp.hours_of_operation_summary_list[0].name #=> String
2194
+ # resp.next_token #=> String
2195
+ #
2196
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperations AWS API Documentation
2197
+ #
2198
+ # @overload list_hours_of_operations(params = {})
2199
+ # @param [Hash] params ({})
2200
+ def list_hours_of_operations(params = {}, options = {})
2201
+ req = build_request(:list_hours_of_operations, params)
2202
+ req.send_request(options)
2203
+ end
2204
+
2205
+ # Returns a paginated list of all attribute types for the given
2206
+ # instance.
2207
+ #
2208
+ # @option params [required, String] :instance_id
2209
+ # The identifier of the Amazon Connect instance.
972
2210
  #
973
- # : Unit: SECONDS
2211
+ # @option params [String] :next_token
2212
+ # The token for the next set of results. Use the value returned in the
2213
+ # previous response in the next request to retrieve the next set of
2214
+ # results.
974
2215
  #
975
- # Statistic: AVG
2216
+ # @option params [Integer] :max_results
2217
+ # The maximimum number of results to return per page.
976
2218
  #
977
- # INTERACTION\_AND\_HOLD\_TIME
2219
+ # @return [Types::ListInstanceAttributesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
978
2220
  #
979
- # : Unit: SECONDS
2221
+ # * {Types::ListInstanceAttributesResponse#attributes #attributes} => Array&lt;Types::Attribute&gt;
2222
+ # * {Types::ListInstanceAttributesResponse#next_token #next_token} => String
980
2223
  #
981
- # Statistic: AVG
2224
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
982
2225
  #
983
- # INTERACTION\_TIME
2226
+ # @example Request syntax with placeholder values
984
2227
  #
985
- # : Unit: SECONDS
2228
+ # resp = client.list_instance_attributes({
2229
+ # instance_id: "InstanceId", # required
2230
+ # next_token: "NextToken",
2231
+ # max_results: 1,
2232
+ # })
986
2233
  #
987
- # Statistic: AVG
2234
+ # @example Response structure
988
2235
  #
989
- # OCCUPANCY
2236
+ # resp.attributes #=> Array
2237
+ # resp.attributes[0].attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA"
2238
+ # resp.attributes[0].value #=> String
2239
+ # resp.next_token #=> String
990
2240
  #
991
- # : Unit: PERCENT
2241
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceAttributes AWS API Documentation
992
2242
  #
993
- # Statistic: AVG
2243
+ # @overload list_instance_attributes(params = {})
2244
+ # @param [Hash] params ({})
2245
+ def list_instance_attributes(params = {}, options = {})
2246
+ req = build_request(:list_instance_attributes, params)
2247
+ req.send_request(options)
2248
+ end
2249
+
2250
+ # Returns a paginated list of storage configs for the identified
2251
+ # instance and resource type.
994
2252
  #
995
- # QUEUE\_ANSWER\_TIME
2253
+ # @option params [required, String] :instance_id
2254
+ # The identifier of the Amazon Connect instance.
996
2255
  #
997
- # : Unit: SECONDS
2256
+ # @option params [required, String] :resource_type
2257
+ # A valid resource type.
998
2258
  #
999
- # Statistic: AVG
2259
+ # @option params [String] :next_token
2260
+ # The token for the next set of results. Use the value returned in the
2261
+ # previous response in the next request to retrieve the next set of
2262
+ # results.
1000
2263
  #
1001
- # QUEUED\_TIME
2264
+ # @option params [Integer] :max_results
2265
+ # The maximimum number of results to return per page.
1002
2266
  #
1003
- # : Unit: SECONDS
2267
+ # @return [Types::ListInstanceStorageConfigsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1004
2268
  #
1005
- # Statistic: MAX
2269
+ # * {Types::ListInstanceStorageConfigsResponse#storage_configs #storage_configs} => Array&lt;Types::InstanceStorageConfig&gt;
2270
+ # * {Types::ListInstanceStorageConfigsResponse#next_token #next_token} => String
1006
2271
  #
1007
- # SERVICE\_LEVEL
2272
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
1008
2273
  #
1009
- # : Unit: PERCENT
2274
+ # @example Request syntax with placeholder values
1010
2275
  #
1011
- # Statistic: AVG
2276
+ # resp = client.list_instance_storage_configs({
2277
+ # instance_id: "InstanceId", # required
2278
+ # resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
2279
+ # next_token: "NextToken",
2280
+ # max_results: 1,
2281
+ # })
1012
2282
  #
1013
- # Threshold: Only "Less than" comparisons are supported, with the
1014
- # following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120,
1015
- # 180, 240, 300, 600
2283
+ # @example Response structure
1016
2284
  #
2285
+ # resp.storage_configs #=> Array
2286
+ # resp.storage_configs[0].association_id #=> String
2287
+ # resp.storage_configs[0].storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
2288
+ # resp.storage_configs[0].s3_config.bucket_name #=> String
2289
+ # resp.storage_configs[0].s3_config.bucket_prefix #=> String
2290
+ # resp.storage_configs[0].s3_config.encryption_config.encryption_type #=> String, one of "KMS"
2291
+ # resp.storage_configs[0].s3_config.encryption_config.key_id #=> String
2292
+ # resp.storage_configs[0].kinesis_video_stream_config.prefix #=> String
2293
+ # resp.storage_configs[0].kinesis_video_stream_config.retention_period_hours #=> Integer
2294
+ # resp.storage_configs[0].kinesis_video_stream_config.encryption_config.encryption_type #=> String, one of "KMS"
2295
+ # resp.storage_configs[0].kinesis_video_stream_config.encryption_config.key_id #=> String
2296
+ # resp.storage_configs[0].kinesis_stream_config.stream_arn #=> String
2297
+ # resp.storage_configs[0].kinesis_firehose_config.firehose_arn #=> String
2298
+ # resp.next_token #=> String
1017
2299
  #
2300
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstanceStorageConfigs AWS API Documentation
1018
2301
  #
1019
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
2302
+ # @overload list_instance_storage_configs(params = {})
2303
+ # @param [Hash] params ({})
2304
+ def list_instance_storage_configs(params = {}, options = {})
2305
+ req = build_request(:list_instance_storage_configs, params)
2306
+ req.send_request(options)
2307
+ end
2308
+
2309
+ # Return a list of instances which are in active state,
2310
+ # creation-in-progress state, and failed state. Instances that aren't
2311
+ # successfully created (they are in a failed state) are returned only
2312
+ # for 24 hours after the CreateInstance API was invoked.
1020
2313
  #
1021
2314
  # @option params [String] :next_token
1022
2315
  # The token for the next set of results. Use the value returned in the
@@ -1026,72 +2319,49 @@ module Aws::Connect
1026
2319
  # @option params [Integer] :max_results
1027
2320
  # The maximimum number of results to return per page.
1028
2321
  #
1029
- # @return [Types::GetMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2322
+ # @return [Types::ListInstancesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1030
2323
  #
1031
- # * {Types::GetMetricDataResponse#next_token #next_token} => String
1032
- # * {Types::GetMetricDataResponse#metric_results #metric_results} => Array&lt;Types::HistoricalMetricResult&gt;
2324
+ # * {Types::ListInstancesResponse#instance_summary_list #instance_summary_list} => Array&lt;Types::InstanceSummary&gt;
2325
+ # * {Types::ListInstancesResponse#next_token #next_token} => String
1033
2326
  #
1034
2327
  # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
1035
2328
  #
1036
2329
  # @example Request syntax with placeholder values
1037
2330
  #
1038
- # resp = client.get_metric_data({
1039
- # instance_id: "InstanceId", # required
1040
- # start_time: Time.now, # required
1041
- # end_time: Time.now, # required
1042
- # filters: { # required
1043
- # queues: ["QueueId"],
1044
- # channels: ["VOICE"], # accepts VOICE, CHAT
1045
- # },
1046
- # groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
1047
- # historical_metrics: [ # required
1048
- # {
1049
- # name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
1050
- # threshold: {
1051
- # comparison: "LT", # accepts LT
1052
- # threshold_value: 1.0,
1053
- # },
1054
- # statistic: "SUM", # accepts SUM, MAX, AVG
1055
- # unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
1056
- # },
1057
- # ],
2331
+ # resp = client.list_instances({
1058
2332
  # next_token: "NextToken",
1059
2333
  # max_results: 1,
1060
2334
  # })
1061
2335
  #
1062
2336
  # @example Response structure
1063
2337
  #
2338
+ # resp.instance_summary_list #=> Array
2339
+ # resp.instance_summary_list[0].id #=> String
2340
+ # resp.instance_summary_list[0].arn #=> String
2341
+ # resp.instance_summary_list[0].identity_management_type #=> String, one of "SAML", "CONNECT_MANAGED", "EXISTING_DIRECTORY"
2342
+ # resp.instance_summary_list[0].instance_alias #=> String
2343
+ # resp.instance_summary_list[0].created_time #=> Time
2344
+ # resp.instance_summary_list[0].service_role #=> String
2345
+ # resp.instance_summary_list[0].instance_status #=> String, one of "CREATION_IN_PROGRESS", "ACTIVE", "CREATION_FAILED"
2346
+ # resp.instance_summary_list[0].inbound_calls_enabled #=> Boolean
2347
+ # resp.instance_summary_list[0].outbound_calls_enabled #=> Boolean
1064
2348
  # resp.next_token #=> String
1065
- # resp.metric_results #=> Array
1066
- # resp.metric_results[0].dimensions.queue.id #=> String
1067
- # resp.metric_results[0].dimensions.queue.arn #=> String
1068
- # resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
1069
- # resp.metric_results[0].collections #=> Array
1070
- # resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
1071
- # resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
1072
- # resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
1073
- # resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
1074
- # resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
1075
- # resp.metric_results[0].collections[0].value #=> Float
1076
2349
  #
1077
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricData AWS API Documentation
2350
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListInstances AWS API Documentation
1078
2351
  #
1079
- # @overload get_metric_data(params = {})
2352
+ # @overload list_instances(params = {})
1080
2353
  # @param [Hash] params ({})
1081
- def get_metric_data(params = {}, options = {})
1082
- req = build_request(:get_metric_data, params)
2354
+ def list_instances(params = {}, options = {})
2355
+ req = build_request(:list_instances, params)
1083
2356
  req.send_request(options)
1084
2357
  end
1085
2358
 
1086
- # Provides information about the contact flows for the specified Amazon
1087
- # Connect instance.
2359
+ # Returns a paginated list of all the Lambda functions that show up in
2360
+ # the drop-down options in the relevant contact flow blocks.
1088
2361
  #
1089
2362
  # @option params [required, String] :instance_id
1090
2363
  # The identifier of the Amazon Connect instance.
1091
2364
  #
1092
- # @option params [Array<String>] :contact_flow_types
1093
- # The type of contact flow.
1094
- #
1095
2365
  # @option params [String] :next_token
1096
2366
  # The token for the next set of results. Use the value returned in the
1097
2367
  # previous response in the next request to retrieve the next set of
@@ -1100,42 +2370,38 @@ module Aws::Connect
1100
2370
  # @option params [Integer] :max_results
1101
2371
  # The maximimum number of results to return per page.
1102
2372
  #
1103
- # @return [Types::ListContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2373
+ # @return [Types::ListLambdaFunctionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1104
2374
  #
1105
- # * {Types::ListContactFlowsResponse#contact_flow_summary_list #contact_flow_summary_list} => Array&lt;Types::ContactFlowSummary&gt;
1106
- # * {Types::ListContactFlowsResponse#next_token #next_token} => String
2375
+ # * {Types::ListLambdaFunctionsResponse#lambda_functions #lambda_functions} => Array&lt;String&gt;
2376
+ # * {Types::ListLambdaFunctionsResponse#next_token #next_token} => String
1107
2377
  #
1108
2378
  # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
1109
2379
  #
1110
2380
  # @example Request syntax with placeholder values
1111
2381
  #
1112
- # resp = client.list_contact_flows({
2382
+ # resp = client.list_lambda_functions({
1113
2383
  # instance_id: "InstanceId", # required
1114
- # contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
1115
2384
  # next_token: "NextToken",
1116
2385
  # max_results: 1,
1117
2386
  # })
1118
2387
  #
1119
2388
  # @example Response structure
1120
2389
  #
1121
- # resp.contact_flow_summary_list #=> Array
1122
- # resp.contact_flow_summary_list[0].id #=> String
1123
- # resp.contact_flow_summary_list[0].arn #=> String
1124
- # resp.contact_flow_summary_list[0].name #=> String
1125
- # resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
2390
+ # resp.lambda_functions #=> Array
2391
+ # resp.lambda_functions[0] #=> String
1126
2392
  # resp.next_token #=> String
1127
2393
  #
1128
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlows AWS API Documentation
2394
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLambdaFunctions AWS API Documentation
1129
2395
  #
1130
- # @overload list_contact_flows(params = {})
2396
+ # @overload list_lambda_functions(params = {})
1131
2397
  # @param [Hash] params ({})
1132
- def list_contact_flows(params = {}, options = {})
1133
- req = build_request(:list_contact_flows, params)
2398
+ def list_lambda_functions(params = {}, options = {})
2399
+ req = build_request(:list_lambda_functions, params)
1134
2400
  req.send_request(options)
1135
2401
  end
1136
2402
 
1137
- # Provides information about the hours of operation for the specified
1138
- # Amazon Connect instance.
2403
+ # Returns a paginated list of all the Amazon Lex bots currently
2404
+ # associated with the instance.
1139
2405
  #
1140
2406
  # @option params [required, String] :instance_id
1141
2407
  # The identifier of the Amazon Connect instance.
@@ -1148,16 +2414,16 @@ module Aws::Connect
1148
2414
  # @option params [Integer] :max_results
1149
2415
  # The maximimum number of results to return per page.
1150
2416
  #
1151
- # @return [Types::ListHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2417
+ # @return [Types::ListLexBotsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
1152
2418
  #
1153
- # * {Types::ListHoursOfOperationsResponse#hours_of_operation_summary_list #hours_of_operation_summary_list} => Array&lt;Types::HoursOfOperationSummary&gt;
1154
- # * {Types::ListHoursOfOperationsResponse#next_token #next_token} => String
2419
+ # * {Types::ListLexBotsResponse#lex_bots #lex_bots} => Array&lt;Types::LexBot&gt;
2420
+ # * {Types::ListLexBotsResponse#next_token #next_token} => String
1155
2421
  #
1156
2422
  # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
1157
2423
  #
1158
2424
  # @example Request syntax with placeholder values
1159
2425
  #
1160
- # resp = client.list_hours_of_operations({
2426
+ # resp = client.list_lex_bots({
1161
2427
  # instance_id: "InstanceId", # required
1162
2428
  # next_token: "NextToken",
1163
2429
  # max_results: 1,
@@ -1165,24 +2431,31 @@ module Aws::Connect
1165
2431
  #
1166
2432
  # @example Response structure
1167
2433
  #
1168
- # resp.hours_of_operation_summary_list #=> Array
1169
- # resp.hours_of_operation_summary_list[0].id #=> String
1170
- # resp.hours_of_operation_summary_list[0].arn #=> String
1171
- # resp.hours_of_operation_summary_list[0].name #=> String
2434
+ # resp.lex_bots #=> Array
2435
+ # resp.lex_bots[0].name #=> String
2436
+ # resp.lex_bots[0].lex_region #=> String
1172
2437
  # resp.next_token #=> String
1173
2438
  #
1174
- # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListHoursOfOperations AWS API Documentation
2439
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListLexBots AWS API Documentation
1175
2440
  #
1176
- # @overload list_hours_of_operations(params = {})
2441
+ # @overload list_lex_bots(params = {})
1177
2442
  # @param [Hash] params ({})
1178
- def list_hours_of_operations(params = {}, options = {})
1179
- req = build_request(:list_hours_of_operations, params)
2443
+ def list_lex_bots(params = {}, options = {})
2444
+ req = build_request(:list_lex_bots, params)
1180
2445
  req.send_request(options)
1181
2446
  end
1182
2447
 
1183
2448
  # Provides information about the phone numbers for the specified Amazon
1184
2449
  # Connect instance.
1185
2450
  #
2451
+ # For more information about phone numbers, see [Set Up Phone Numbers
2452
+ # for Your Contact Center][1] in the *Amazon Connect Administrator
2453
+ # Guide*.
2454
+ #
2455
+ #
2456
+ #
2457
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-center-phone-number.html
2458
+ #
1186
2459
  # @option params [required, String] :instance_id
1187
2460
  # The identifier of the Amazon Connect instance.
1188
2461
  #
@@ -1236,9 +2509,62 @@ module Aws::Connect
1236
2509
  req.send_request(options)
1237
2510
  end
1238
2511
 
2512
+ # Provides information about the prompts for the specified Amazon
2513
+ # Connect instance.
2514
+ #
2515
+ # @option params [required, String] :instance_id
2516
+ # The identifier of the Amazon Connect instance.
2517
+ #
2518
+ # @option params [String] :next_token
2519
+ # The token for the next set of results. Use the value returned in the
2520
+ # previous response in the next request to retrieve the next set of
2521
+ # results.
2522
+ #
2523
+ # @option params [Integer] :max_results
2524
+ # The maximum number of results to return per page.
2525
+ #
2526
+ # @return [Types::ListPromptsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2527
+ #
2528
+ # * {Types::ListPromptsResponse#prompt_summary_list #prompt_summary_list} => Array&lt;Types::PromptSummary&gt;
2529
+ # * {Types::ListPromptsResponse#next_token #next_token} => String
2530
+ #
2531
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2532
+ #
2533
+ # @example Request syntax with placeholder values
2534
+ #
2535
+ # resp = client.list_prompts({
2536
+ # instance_id: "InstanceId", # required
2537
+ # next_token: "NextToken",
2538
+ # max_results: 1,
2539
+ # })
2540
+ #
2541
+ # @example Response structure
2542
+ #
2543
+ # resp.prompt_summary_list #=> Array
2544
+ # resp.prompt_summary_list[0].id #=> String
2545
+ # resp.prompt_summary_list[0].arn #=> String
2546
+ # resp.prompt_summary_list[0].name #=> String
2547
+ # resp.next_token #=> String
2548
+ #
2549
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPrompts AWS API Documentation
2550
+ #
2551
+ # @overload list_prompts(params = {})
2552
+ # @param [Hash] params ({})
2553
+ def list_prompts(params = {}, options = {})
2554
+ req = build_request(:list_prompts, params)
2555
+ req.send_request(options)
2556
+ end
2557
+
1239
2558
  # Provides information about the queues for the specified Amazon Connect
1240
2559
  # instance.
1241
2560
  #
2561
+ # For more information about queues, see [Queues: Standard and Agent][1]
2562
+ # in the *Amazon Connect Administrator Guide*.
2563
+ #
2564
+ #
2565
+ #
2566
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html
2567
+ #
1242
2568
  # @option params [required, String] :instance_id
1243
2569
  # The identifier of the Amazon Connect instance.
1244
2570
  #
@@ -1287,9 +2613,70 @@ module Aws::Connect
1287
2613
  req.send_request(options)
1288
2614
  end
1289
2615
 
2616
+ # List the queues associated with a routing profile.
2617
+ #
2618
+ # @option params [required, String] :instance_id
2619
+ # The identifier of the Amazon Connect instance.
2620
+ #
2621
+ # @option params [required, String] :routing_profile_id
2622
+ # The identifier of the routing profile.
2623
+ #
2624
+ # @option params [String] :next_token
2625
+ # The token for the next set of results. Use the value returned in the
2626
+ # previous response in the next request to retrieve the next set of
2627
+ # results.
2628
+ #
2629
+ # @option params [Integer] :max_results
2630
+ # The maximimum number of results to return per page.
2631
+ #
2632
+ # @return [Types::ListRoutingProfileQueuesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2633
+ #
2634
+ # * {Types::ListRoutingProfileQueuesResponse#next_token #next_token} => String
2635
+ # * {Types::ListRoutingProfileQueuesResponse#routing_profile_queue_config_summary_list #routing_profile_queue_config_summary_list} => Array&lt;Types::RoutingProfileQueueConfigSummary&gt;
2636
+ #
2637
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2638
+ #
2639
+ # @example Request syntax with placeholder values
2640
+ #
2641
+ # resp = client.list_routing_profile_queues({
2642
+ # instance_id: "InstanceId", # required
2643
+ # routing_profile_id: "RoutingProfileId", # required
2644
+ # next_token: "NextToken",
2645
+ # max_results: 1,
2646
+ # })
2647
+ #
2648
+ # @example Response structure
2649
+ #
2650
+ # resp.next_token #=> String
2651
+ # resp.routing_profile_queue_config_summary_list #=> Array
2652
+ # resp.routing_profile_queue_config_summary_list[0].queue_id #=> String
2653
+ # resp.routing_profile_queue_config_summary_list[0].queue_arn #=> String
2654
+ # resp.routing_profile_queue_config_summary_list[0].queue_name #=> String
2655
+ # resp.routing_profile_queue_config_summary_list[0].priority #=> Integer
2656
+ # resp.routing_profile_queue_config_summary_list[0].delay #=> Integer
2657
+ # resp.routing_profile_queue_config_summary_list[0].channel #=> String, one of "VOICE", "CHAT"
2658
+ #
2659
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueues AWS API Documentation
2660
+ #
2661
+ # @overload list_routing_profile_queues(params = {})
2662
+ # @param [Hash] params ({})
2663
+ def list_routing_profile_queues(params = {}, options = {})
2664
+ req = build_request(:list_routing_profile_queues, params)
2665
+ req.send_request(options)
2666
+ end
2667
+
1290
2668
  # Provides summary information about the routing profiles for the
1291
2669
  # specified Amazon Connect instance.
1292
2670
  #
2671
+ # For more information about routing profiles, see [Routing Profiles][1]
2672
+ # and [Create a Routing Profile][2] in the *Amazon Connect Administrator
2673
+ # Guide*.
2674
+ #
2675
+ #
2676
+ #
2677
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html
2678
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html
2679
+ #
1293
2680
  # @option params [required, String] :instance_id
1294
2681
  # The identifier of the Amazon Connect instance.
1295
2682
  #
@@ -1333,9 +2720,62 @@ module Aws::Connect
1333
2720
  req.send_request(options)
1334
2721
  end
1335
2722
 
2723
+ # Returns a paginated list of all security keys associated with the
2724
+ # instance.
2725
+ #
2726
+ # @option params [required, String] :instance_id
2727
+ # The identifier of the Amazon Connect instance.
2728
+ #
2729
+ # @option params [String] :next_token
2730
+ # The token for the next set of results. Use the value returned in the
2731
+ # previous response in the next request to retrieve the next set of
2732
+ # results.
2733
+ #
2734
+ # @option params [Integer] :max_results
2735
+ # The maximimum number of results to return per page.
2736
+ #
2737
+ # @return [Types::ListSecurityKeysResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
2738
+ #
2739
+ # * {Types::ListSecurityKeysResponse#security_keys #security_keys} => Array&lt;Types::SecurityKey&gt;
2740
+ # * {Types::ListSecurityKeysResponse#next_token #next_token} => String
2741
+ #
2742
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
2743
+ #
2744
+ # @example Request syntax with placeholder values
2745
+ #
2746
+ # resp = client.list_security_keys({
2747
+ # instance_id: "InstanceId", # required
2748
+ # next_token: "NextToken",
2749
+ # max_results: 1,
2750
+ # })
2751
+ #
2752
+ # @example Response structure
2753
+ #
2754
+ # resp.security_keys #=> Array
2755
+ # resp.security_keys[0].association_id #=> String
2756
+ # resp.security_keys[0].key #=> String
2757
+ # resp.security_keys[0].creation_time #=> Time
2758
+ # resp.next_token #=> String
2759
+ #
2760
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListSecurityKeys AWS API Documentation
2761
+ #
2762
+ # @overload list_security_keys(params = {})
2763
+ # @param [Hash] params ({})
2764
+ def list_security_keys(params = {}, options = {})
2765
+ req = build_request(:list_security_keys, params)
2766
+ req.send_request(options)
2767
+ end
2768
+
1336
2769
  # Provides summary information about the security profiles for the
1337
2770
  # specified Amazon Connect instance.
1338
2771
  #
2772
+ # For more information about security profiles, see [Security
2773
+ # Profiles][1] in the *Amazon Connect Administrator Guide*.
2774
+ #
2775
+ #
2776
+ #
2777
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/connect-security-profiles.html
2778
+ #
1339
2779
  # @option params [required, String] :instance_id
1340
2780
  # The identifier of the Amazon Connect instance.
1341
2781
  #
@@ -1381,6 +2821,13 @@ module Aws::Connect
1381
2821
 
1382
2822
  # Lists the tags for the specified resource.
1383
2823
  #
2824
+ # For sample policies that use tags, see [Amazon Connect Identity-Based
2825
+ # Policy Examples][1] in the *Amazon Connect Administrator Guide*.
2826
+ #
2827
+ #
2828
+ #
2829
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html
2830
+ #
1384
2831
  # @option params [required, String] :resource_arn
1385
2832
  # The Amazon Resource Name (ARN) of the resource.
1386
2833
  #
@@ -1411,6 +2858,13 @@ module Aws::Connect
1411
2858
  # Provides summary information about the hierarchy groups for the
1412
2859
  # specified Amazon Connect instance.
1413
2860
  #
2861
+ # For more information about agent hierarchies, see [Set Up Agent
2862
+ # Hierarchies][1] in the *Amazon Connect Administrator Guide*.
2863
+ #
2864
+ #
2865
+ #
2866
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html
2867
+ #
1414
2868
  # @option params [required, String] :instance_id
1415
2869
  # The identifier of the Amazon Connect instance.
1416
2870
  #
@@ -1545,15 +2999,35 @@ module Aws::Connect
1545
2999
  # [CreateParticipantConnection][1] with WEBSOCKET and
1546
3000
  # CONNECTION\_CREDENTIALS.
1547
3001
  #
3002
+ # A 429 error occurs in two situations:
3003
+ #
3004
+ # * API rate limit is exceeded. API TPS throttling returns a
3005
+ # `TooManyRequests` exception from the API Gateway.
3006
+ #
3007
+ # * The [quota for concurrent active chats][2] is exceeded. Active chat
3008
+ # throttling returns a `LimitExceededException`.
3009
+ #
3010
+ # For more information about how chat works, see [Chat][3] in the
3011
+ # *Amazon Connect Administrator Guide*.
3012
+ #
1548
3013
  #
1549
3014
  #
1550
3015
  # [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
3016
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
3017
+ # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/chat.html
1551
3018
  #
1552
3019
  # @option params [required, String] :instance_id
1553
3020
  # The identifier of the Amazon Connect instance.
1554
3021
  #
1555
3022
  # @option params [required, String] :contact_flow_id
1556
- # The identifier of the contact flow for the chat.
3023
+ # The identifier of the contact flow for initiating the chat. To see the
3024
+ # ContactFlowId in the Amazon Connect console user interface, on the
3025
+ # navigation menu go to **Routing**, **Contact Flows**. Choose the
3026
+ # contact flow. On the contact flow page, under the name of the contact
3027
+ # flow, choose **Show additional flow information**. The ContactFlowId
3028
+ # is the last part of the ARN, shown here in bold:
3029
+ #
3030
+ # arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
1557
3031
  #
1558
3032
  # @option params [Hash<String,String>] :attributes
1559
3033
  # A custom key-value pair using an attribute map. The attributes are
@@ -1680,11 +3154,29 @@ module Aws::Connect
1680
3154
  # There is a 60 second dialing timeout for this operation. If the call
1681
3155
  # is not connected after 60 seconds, it fails.
1682
3156
  #
3157
+ # <note markdown="1"> UK numbers with a 447 prefix are not allowed by default. Before you
3158
+ # can dial these UK mobile numbers, you must submit a service quota
3159
+ # increase request. For more information, see [Amazon Connect Service
3160
+ # Quotas][1] in the *Amazon Connect Administrator Guide*.
3161
+ #
3162
+ # </note>
3163
+ #
3164
+ #
3165
+ #
3166
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
3167
+ #
1683
3168
  # @option params [required, String] :destination_phone_number
1684
3169
  # The phone number of the customer, in E.164 format.
1685
3170
  #
1686
3171
  # @option params [required, String] :contact_flow_id
1687
- # The identifier of the contact flow for the outbound call.
3172
+ # The identifier of the contact flow for the outbound call. To see the
3173
+ # ContactFlowId in the Amazon Connect console user interface, on the
3174
+ # navigation menu go to **Routing**, **Contact Flows**. Choose the
3175
+ # contact flow. On the contact flow page, under the name of the contact
3176
+ # flow, choose **Show additional flow information**. The ContactFlowId
3177
+ # is the last part of the ARN, shown here in bold:
3178
+ #
3179
+ # arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
1688
3180
  #
1689
3181
  # @option params [required, String] :instance_id
1690
3182
  # The identifier of the Amazon Connect instance.
@@ -1855,7 +3347,15 @@ module Aws::Connect
1855
3347
 
1856
3348
  # Adds the specified tags to the specified resource.
1857
3349
  #
1858
- # The supported resource type is users.
3350
+ # The supported resource types are users, routing profiles, and contact
3351
+ # flows.
3352
+ #
3353
+ # For sample policies that use tags, see [Amazon Connect Identity-Based
3354
+ # Policy Examples][1] in the *Amazon Connect Administrator Guide*.
3355
+ #
3356
+ #
3357
+ #
3358
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html
1859
3359
  #
1860
3360
  # @option params [required, String] :resource_arn
1861
3361
  # The Amazon Resource Name (ARN) of the resource.
@@ -1970,6 +3470,324 @@ module Aws::Connect
1970
3470
  req.send_request(options)
1971
3471
  end
1972
3472
 
3473
+ # Updates the specified contact flow.
3474
+ #
3475
+ # You can also create and update contact flows using the [Amazon Connect
3476
+ # Flow language][1].
3477
+ #
3478
+ #
3479
+ #
3480
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
3481
+ #
3482
+ # @option params [required, String] :instance_id
3483
+ # The identifier of the Amazon Connect instance.
3484
+ #
3485
+ # @option params [required, String] :contact_flow_id
3486
+ # The identifier of the contact flow.
3487
+ #
3488
+ # @option params [required, String] :content
3489
+ # The JSON string that represents contact flow’s content. For an
3490
+ # example, see [Example contact flow in Amazon Connect Flow language][1]
3491
+ # in the *Amazon Connect Administrator Guide*.
3492
+ #
3493
+ #
3494
+ #
3495
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html
3496
+ #
3497
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3498
+ #
3499
+ # @example Request syntax with placeholder values
3500
+ #
3501
+ # resp = client.update_contact_flow_content({
3502
+ # instance_id: "InstanceId", # required
3503
+ # contact_flow_id: "ContactFlowId", # required
3504
+ # content: "ContactFlowContent", # required
3505
+ # })
3506
+ #
3507
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowContent AWS API Documentation
3508
+ #
3509
+ # @overload update_contact_flow_content(params = {})
3510
+ # @param [Hash] params ({})
3511
+ def update_contact_flow_content(params = {}, options = {})
3512
+ req = build_request(:update_contact_flow_content, params)
3513
+ req.send_request(options)
3514
+ end
3515
+
3516
+ # The name of the contact flow.
3517
+ #
3518
+ # You can also create and update contact flows using the [Amazon Connect
3519
+ # Flow language][1].
3520
+ #
3521
+ #
3522
+ #
3523
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
3524
+ #
3525
+ # @option params [required, String] :instance_id
3526
+ # The identifier of the Amazon Connect instance.
3527
+ #
3528
+ # @option params [required, String] :contact_flow_id
3529
+ # The identifier of the contact flow.
3530
+ #
3531
+ # @option params [String] :name
3532
+ # The name of the contact flow.
3533
+ #
3534
+ # @option params [String] :description
3535
+ # The description of the contact flow.
3536
+ #
3537
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3538
+ #
3539
+ # @example Request syntax with placeholder values
3540
+ #
3541
+ # resp = client.update_contact_flow_name({
3542
+ # instance_id: "InstanceId", # required
3543
+ # contact_flow_id: "ContactFlowId", # required
3544
+ # name: "ContactFlowName",
3545
+ # description: "ContactFlowDescription",
3546
+ # })
3547
+ #
3548
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowName AWS API Documentation
3549
+ #
3550
+ # @overload update_contact_flow_name(params = {})
3551
+ # @param [Hash] params ({})
3552
+ def update_contact_flow_name(params = {}, options = {})
3553
+ req = build_request(:update_contact_flow_name, params)
3554
+ req.send_request(options)
3555
+ end
3556
+
3557
+ # Updates the value for the specified attribute type.
3558
+ #
3559
+ # @option params [required, String] :instance_id
3560
+ # The identifier of the Amazon Connect instance.
3561
+ #
3562
+ # @option params [required, String] :attribute_type
3563
+ # The type of attribute.
3564
+ #
3565
+ # @option params [required, String] :value
3566
+ # The value for the attribute. Maximum character limit is 100.
3567
+ #
3568
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3569
+ #
3570
+ # @example Request syntax with placeholder values
3571
+ #
3572
+ # resp = client.update_instance_attribute({
3573
+ # instance_id: "InstanceId", # required
3574
+ # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA
3575
+ # value: "InstanceAttributeValue", # required
3576
+ # })
3577
+ #
3578
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceAttribute AWS API Documentation
3579
+ #
3580
+ # @overload update_instance_attribute(params = {})
3581
+ # @param [Hash] params ({})
3582
+ def update_instance_attribute(params = {}, options = {})
3583
+ req = build_request(:update_instance_attribute, params)
3584
+ req.send_request(options)
3585
+ end
3586
+
3587
+ # Updates an existing configuration for a resource type. This API is
3588
+ # idempotent.
3589
+ #
3590
+ # @option params [required, String] :instance_id
3591
+ # The identifier of the Amazon Connect instance.
3592
+ #
3593
+ # @option params [required, String] :association_id
3594
+ # The existing association identifier that uniquely identifies the
3595
+ # resource type and storage config for the given instance ID.
3596
+ #
3597
+ # @option params [required, String] :resource_type
3598
+ # A valid resource type.
3599
+ #
3600
+ # @option params [required, Types::InstanceStorageConfig] :storage_config
3601
+ # The storage configuration for the instance.
3602
+ #
3603
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3604
+ #
3605
+ # @example Request syntax with placeholder values
3606
+ #
3607
+ # resp = client.update_instance_storage_config({
3608
+ # instance_id: "InstanceId", # required
3609
+ # association_id: "AssociationId", # required
3610
+ # resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS
3611
+ # storage_config: { # required
3612
+ # association_id: "AssociationId",
3613
+ # storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
3614
+ # s3_config: {
3615
+ # bucket_name: "BucketName", # required
3616
+ # bucket_prefix: "Prefix", # required
3617
+ # encryption_config: {
3618
+ # encryption_type: "KMS", # required, accepts KMS
3619
+ # key_id: "KeyId", # required
3620
+ # },
3621
+ # },
3622
+ # kinesis_video_stream_config: {
3623
+ # prefix: "Prefix", # required
3624
+ # retention_period_hours: 1, # required
3625
+ # encryption_config: { # required
3626
+ # encryption_type: "KMS", # required, accepts KMS
3627
+ # key_id: "KeyId", # required
3628
+ # },
3629
+ # },
3630
+ # kinesis_stream_config: {
3631
+ # stream_arn: "ARN", # required
3632
+ # },
3633
+ # kinesis_firehose_config: {
3634
+ # firehose_arn: "ARN", # required
3635
+ # },
3636
+ # },
3637
+ # })
3638
+ #
3639
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceStorageConfig AWS API Documentation
3640
+ #
3641
+ # @overload update_instance_storage_config(params = {})
3642
+ # @param [Hash] params ({})
3643
+ def update_instance_storage_config(params = {}, options = {})
3644
+ req = build_request(:update_instance_storage_config, params)
3645
+ req.send_request(options)
3646
+ end
3647
+
3648
+ # Updates the channels that agents can handle in the Contact Control
3649
+ # Panel (CCP) for a routing profile.
3650
+ #
3651
+ # @option params [required, String] :instance_id
3652
+ # The identifier of the Amazon Connect instance.
3653
+ #
3654
+ # @option params [required, String] :routing_profile_id
3655
+ # The identifier of the routing profile.
3656
+ #
3657
+ # @option params [required, Array<Types::MediaConcurrency>] :media_concurrencies
3658
+ # The channels agents can handle in the Contact Control Panel (CCP).
3659
+ #
3660
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3661
+ #
3662
+ # @example Request syntax with placeholder values
3663
+ #
3664
+ # resp = client.update_routing_profile_concurrency({
3665
+ # instance_id: "InstanceId", # required
3666
+ # routing_profile_id: "RoutingProfileId", # required
3667
+ # media_concurrencies: [ # required
3668
+ # {
3669
+ # channel: "VOICE", # required, accepts VOICE, CHAT
3670
+ # concurrency: 1, # required
3671
+ # },
3672
+ # ],
3673
+ # })
3674
+ #
3675
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrency AWS API Documentation
3676
+ #
3677
+ # @overload update_routing_profile_concurrency(params = {})
3678
+ # @param [Hash] params ({})
3679
+ def update_routing_profile_concurrency(params = {}, options = {})
3680
+ req = build_request(:update_routing_profile_concurrency, params)
3681
+ req.send_request(options)
3682
+ end
3683
+
3684
+ # Updates the default outbound queue of a routing profile.
3685
+ #
3686
+ # @option params [required, String] :instance_id
3687
+ # The identifier of the Amazon Connect instance.
3688
+ #
3689
+ # @option params [required, String] :routing_profile_id
3690
+ # The identifier of the routing profile.
3691
+ #
3692
+ # @option params [required, String] :default_outbound_queue_id
3693
+ # The identifier for the default outbound queue.
3694
+ #
3695
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3696
+ #
3697
+ # @example Request syntax with placeholder values
3698
+ #
3699
+ # resp = client.update_routing_profile_default_outbound_queue({
3700
+ # instance_id: "InstanceId", # required
3701
+ # routing_profile_id: "RoutingProfileId", # required
3702
+ # default_outbound_queue_id: "QueueId", # required
3703
+ # })
3704
+ #
3705
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileDefaultOutboundQueue AWS API Documentation
3706
+ #
3707
+ # @overload update_routing_profile_default_outbound_queue(params = {})
3708
+ # @param [Hash] params ({})
3709
+ def update_routing_profile_default_outbound_queue(params = {}, options = {})
3710
+ req = build_request(:update_routing_profile_default_outbound_queue, params)
3711
+ req.send_request(options)
3712
+ end
3713
+
3714
+ # Updates the name and description of a routing profile. The request
3715
+ # accepts the following data in JSON format. At least `Name` or
3716
+ # `Description` must be provided.
3717
+ #
3718
+ # @option params [required, String] :instance_id
3719
+ # The identifier of the Amazon Connect instance.
3720
+ #
3721
+ # @option params [required, String] :routing_profile_id
3722
+ # The identifier of the routing profile.
3723
+ #
3724
+ # @option params [String] :name
3725
+ # The name of the routing profile. Must not be more than 127 characters.
3726
+ #
3727
+ # @option params [String] :description
3728
+ # The description of the routing profile. Must not be more than 250
3729
+ # characters.
3730
+ #
3731
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3732
+ #
3733
+ # @example Request syntax with placeholder values
3734
+ #
3735
+ # resp = client.update_routing_profile_name({
3736
+ # instance_id: "InstanceId", # required
3737
+ # routing_profile_id: "RoutingProfileId", # required
3738
+ # name: "RoutingProfileName",
3739
+ # description: "RoutingProfileDescription",
3740
+ # })
3741
+ #
3742
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileName AWS API Documentation
3743
+ #
3744
+ # @overload update_routing_profile_name(params = {})
3745
+ # @param [Hash] params ({})
3746
+ def update_routing_profile_name(params = {}, options = {})
3747
+ req = build_request(:update_routing_profile_name, params)
3748
+ req.send_request(options)
3749
+ end
3750
+
3751
+ # Updates the properties associated with a set of queues for a routing
3752
+ # profile.
3753
+ #
3754
+ # @option params [required, String] :instance_id
3755
+ # The identifier of the Amazon Connect instance.
3756
+ #
3757
+ # @option params [required, String] :routing_profile_id
3758
+ # The identifier of the routing profile.
3759
+ #
3760
+ # @option params [required, Array<Types::RoutingProfileQueueConfig>] :queue_configs
3761
+ # The queues to be updated for this routing profile.
3762
+ #
3763
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3764
+ #
3765
+ # @example Request syntax with placeholder values
3766
+ #
3767
+ # resp = client.update_routing_profile_queues({
3768
+ # instance_id: "InstanceId", # required
3769
+ # routing_profile_id: "RoutingProfileId", # required
3770
+ # queue_configs: [ # required
3771
+ # {
3772
+ # queue_reference: { # required
3773
+ # queue_id: "QueueId", # required
3774
+ # channel: "VOICE", # required, accepts VOICE, CHAT
3775
+ # },
3776
+ # priority: 1, # required
3777
+ # delay: 1, # required
3778
+ # },
3779
+ # ],
3780
+ # })
3781
+ #
3782
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueues AWS API Documentation
3783
+ #
3784
+ # @overload update_routing_profile_queues(params = {})
3785
+ # @param [Hash] params ({})
3786
+ def update_routing_profile_queues(params = {}, options = {})
3787
+ req = build_request(:update_routing_profile_queues, params)
3788
+ req.send_request(options)
3789
+ end
3790
+
1973
3791
  # Assigns the specified hierarchy group to the specified user.
1974
3792
  #
1975
3793
  # @option params [String] :hierarchy_group_id
@@ -2000,8 +3818,94 @@ module Aws::Connect
2000
3818
  req.send_request(options)
2001
3819
  end
2002
3820
 
3821
+ # Updates the name of the user hierarchy group.
3822
+ #
3823
+ # @option params [required, String] :name
3824
+ # The name of the hierarchy group. Must not be more than 100 characters.
3825
+ #
3826
+ # @option params [required, String] :hierarchy_group_id
3827
+ # The identifier of the hierarchy group.
3828
+ #
3829
+ # @option params [required, String] :instance_id
3830
+ # The identifier of the Amazon Connect instance.
3831
+ #
3832
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3833
+ #
3834
+ # @example Request syntax with placeholder values
3835
+ #
3836
+ # resp = client.update_user_hierarchy_group_name({
3837
+ # name: "HierarchyGroupName", # required
3838
+ # hierarchy_group_id: "HierarchyGroupId", # required
3839
+ # instance_id: "InstanceId", # required
3840
+ # })
3841
+ #
3842
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyGroupName AWS API Documentation
3843
+ #
3844
+ # @overload update_user_hierarchy_group_name(params = {})
3845
+ # @param [Hash] params ({})
3846
+ def update_user_hierarchy_group_name(params = {}, options = {})
3847
+ req = build_request(:update_user_hierarchy_group_name, params)
3848
+ req.send_request(options)
3849
+ end
3850
+
3851
+ # Updates the user hierarchy structure: add, remove, and rename user
3852
+ # hierarchy levels.
3853
+ #
3854
+ # @option params [required, Types::HierarchyStructureUpdate] :hierarchy_structure
3855
+ # The hierarchy levels to update.
3856
+ #
3857
+ # @option params [required, String] :instance_id
3858
+ # The identifier of the Amazon Connect instance.
3859
+ #
3860
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
3861
+ #
3862
+ # @example Request syntax with placeholder values
3863
+ #
3864
+ # resp = client.update_user_hierarchy_structure({
3865
+ # hierarchy_structure: { # required
3866
+ # level_one: {
3867
+ # name: "HierarchyLevelName", # required
3868
+ # },
3869
+ # level_two: {
3870
+ # name: "HierarchyLevelName", # required
3871
+ # },
3872
+ # level_three: {
3873
+ # name: "HierarchyLevelName", # required
3874
+ # },
3875
+ # level_four: {
3876
+ # name: "HierarchyLevelName", # required
3877
+ # },
3878
+ # level_five: {
3879
+ # name: "HierarchyLevelName", # required
3880
+ # },
3881
+ # },
3882
+ # instance_id: "InstanceId", # required
3883
+ # })
3884
+ #
3885
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserHierarchyStructure AWS API Documentation
3886
+ #
3887
+ # @overload update_user_hierarchy_structure(params = {})
3888
+ # @param [Hash] params ({})
3889
+ def update_user_hierarchy_structure(params = {}, options = {})
3890
+ req = build_request(:update_user_hierarchy_structure, params)
3891
+ req.send_request(options)
3892
+ end
3893
+
2003
3894
  # Updates the identity information for the specified user.
2004
3895
  #
3896
+ # Someone with the ability to invoke `UpdateUserIndentityInfo` can
3897
+ # change the login credentials of other users by changing their email
3898
+ # address. This poses a security risk to your organization. They can
3899
+ # change the email address of a user to the attacker's email address,
3900
+ # and then reset the password through email. We strongly recommend
3901
+ # limiting who has the ability to invoke `UpdateUserIndentityInfo`. For
3902
+ # more information, see [Best Practices for Security Profiles][1] in the
3903
+ # *Amazon Connect Administrator Guide*.
3904
+ #
3905
+ #
3906
+ #
3907
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-best-practices.html
3908
+ #
2005
3909
  # @option params [required, Types::UserIdentityInfo] :identity_info
2006
3910
  # The identity information for the user.
2007
3911
  #
@@ -2142,7 +4046,7 @@ module Aws::Connect
2142
4046
  params: params,
2143
4047
  config: config)
2144
4048
  context[:gem_name] = 'aws-sdk-connect'
2145
- context[:gem_version] = '1.31.0'
4049
+ context[:gem_version] = '1.36.0'
2146
4050
  Seahorse::Client::Request.new(handlers, context)
2147
4051
  end
2148
4052