RubyGems - aws-sdk-connect - Versions diffs - 1.292.0 → 1.293.0 - Mend

aws-sdk-connect 1.292.0 → 1.293.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (11) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +5 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +343 -287
data/lib/aws-sdk-connect/client_api.rb +20 -0
data/lib/aws-sdk-connect/types.rb +404 -285
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +27 -1
data/sig/params.rbs +1 -1
data/sig/types.rbs +20 -1
metadata +1 -1

data/lib/aws-sdk-connect/types.rb CHANGED Viewed

@@ -3253,6 +3253,54 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A list of tag conditions that the filter evaluates together using AND
+    # logic. A category segment matches only when the tags on its rule
+    # satisfy every tag condition in the list.
+    #
+    # @!attribute [rw] tag_conditions
+    #   A list of tag conditions. All of the tag conditions must be met for
+    #   the condition to match.
+    #   @return [Array<Types::TagCondition>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CategoriesAttributeAndCondition AWS API Documentation
+    #
+    class CategoriesAttributeAndCondition < Struct.new(
+      :tag_conditions)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # A filter that matches category segments based on the tags assigned to
+    # the rules that create the categories. Provide exactly one of
+    # `OrConditions`, `AndCondition`, or `TagCondition`.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions that the filter evaluates using OR logic. A
+    #   category segment matches when at least one of the conditions in the
+    #   list is met.
+    #   @return [Array<Types::CategoriesAttributeAndCondition>]
+    #
+    # @!attribute [rw] and_condition
+    #   A condition that the filter evaluates using AND logic. A category
+    #   segment matches only when all of the tag conditions in the condition
+    #   are met.
+    #   @return [Types::CategoriesAttributeAndCondition]
+    #
+    # @!attribute [rw] tag_condition
+    #   A single tag condition that a category segment must match. The
+    #   category's rule must have the specified tag key and value.
+    #   @return [Types::TagCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CategoriesAttributeFilter AWS API Documentation
+    #
+    class CategoriesAttributeFilter < Struct.new(
+      :or_conditions,
+      :and_condition,
+      :tag_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Information about the overall participant interactions at the contact
     # level.
     #
@@ -18252,6 +18300,16 @@ module Aws::Connect
     #
     #     UI name: [Average evaluation score][27]
     #
+    #   AVG\_EVALUATION\_SCORE\_BY\_SUBMIT\_TIME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
+    #     Routing Profile
+    #
+    #     UI name: [Average evaluation score (Submit time)][28]
+    #
     #   AVG\_FIRST\_RESPONSE\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -18261,7 +18319,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent first response time][28]
+    #     UI name: [Average agent first response time][29]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -18273,7 +18331,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][29]
+    #     UI name: [Average flow time][30]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -18286,7 +18344,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent greeting time][30]
+    #     UI name: [Average agent greeting time][31]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -18296,7 +18354,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, AI Use Case, Feature,
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression
     #
-    #     UI name: [Average handle time][31]
+    #     UI name: [Average handle time][32]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -18310,7 +18368,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Active AI Agents][32]
+    #     UI name: [Active AI Agents][33]
     #
     #   AI\_HANDOFF\_RATE
     #
@@ -18320,7 +18378,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Handoff Rate][33]
+    #     UI name: [AI Handoff Rate][34]
     #
     #   AI\_HANDOFFS
     #
@@ -18330,7 +18388,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Handoff Count][34]
+    #     UI name: [AI Handoff Count][35]
     #
     #   AI\_AGENT\_INVOCATION\_SUCCESS
     #
@@ -18340,7 +18398,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Invocation Success][35]
+    #     UI name: [AI Agent Invocation Success][36]
     #
     #   AI\_AGENT\_INVOCATION\_SUCCESS\_RATE
     #
@@ -18350,7 +18408,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Invocation Success Rate][36]
+    #     UI name: [AI Agent Invocation Success Rate][37]
     #
     #   AI\_AGENT\_INVOCATIONS
     #
@@ -18360,7 +18418,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Invocation Count][37]
+    #     UI name: [AI Agent Invocation Count][38]
     #
     #   AI\_AGENT\_RESPONSE\_HELPFUL
     #
@@ -18370,7 +18428,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Response Helpful][38]
+    #     UI name: [AI Agent Response Helpful][39]
     #
     #   AI\_AGENT\_RESPONSE\_NOT\_HELPFUL
     #
@@ -18380,7 +18438,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Response Not Helpful][39]
+    #     UI name: [AI Agent Response Not Helpful][40]
     #
     #   AI\_RESPONSE\_COMPLETION\_RATE
     #
@@ -18390,7 +18448,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Response Completion Rate][40]
+    #     UI name: [AI Response Completion Rate][41]
     #
     #   AI\_INVOLVED\_CONTACTS
     #
@@ -18400,7 +18458,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Involved Contacts][41]
+    #     UI name: [AI Involved Contacts][42]
     #
     #   AI\_PROMPT\_INVOCATION\_SUCCESS
     #
@@ -18411,7 +18469,7 @@ module Aws::Connect
     #     Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Prompt Invocation Success][42]
+    #     UI name: [AI Prompt Invocation Success][43]
     #
     #   AI\_PROMPT\_INVOCATION\_SUCCESS\_RATE
     #
@@ -18422,7 +18480,7 @@ module Aws::Connect
     #     Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Prompt Invocation Success Rate][43]
+    #     UI name: [AI Prompt Invocation Success Rate][44]
     #
     #   AI\_PROMPT\_INVOCATIONS
     #
@@ -18433,7 +18491,7 @@ module Aws::Connect
     #     Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Prompt Invocations][44]
+    #     UI name: [AI Prompt Invocations][45]
     #
     #   AI\_TOOL\_INVOCATION\_SUCCESS
     #
@@ -18444,7 +18502,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Invocation Success][45]
+    #     UI name: [AI Tool Invocation Success][46]
     #
     #   AI\_TOOL\_INVOCATION\_SUCCESS\_RATE
     #
@@ -18455,7 +18513,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Invocation Success Rate][46]
+    #     UI name: [AI Tool Invocation Success Rate][47]
     #
     #   AI\_TOOL\_INVOCATIONS
     #
@@ -18466,7 +18524,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Invocations][47]
+    #     UI name: [AI Tool Invocations][48]
     #
     #   AVG\_AI\_AGENT\_CONVERSATION\_TURNS
     #
@@ -18476,7 +18534,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Average AI Agent Conversation Turns][48]
+    #     UI name: [Average AI Agent Conversation Turns][49]
     #
     #   AVG\_AI\_CONVERSATION\_TURNS
     #
@@ -18486,7 +18544,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Average AI Conversation Turns][49]
+    #     UI name: [Average AI Conversation Turns][50]
     #
     #   AVG\_AI\_PROMPT\_INVOCATION\_LATENCY
     #
@@ -18497,7 +18555,7 @@ module Aws::Connect
     #     Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Average AI Prompt Invocation Latency][50]
+    #     UI name: [Average AI Prompt Invocation Latency][51]
     #
     #   AVG\_AI\_TOOL\_INVOCATION\_LATENCY
     #
@@ -18508,7 +18566,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [Average AI Tool Invocation Latency][51]
+    #     UI name: [Average AI Tool Invocation Latency][52]
     #
     #   AI\_TOOL\_PARAMETER\_ACCURACY
     #
@@ -18519,7 +18577,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Parameter Accuracy][52]
+    #     UI name: [AI Tool Parameter Accuracy][53]
     #
     #   AI\_TOOL\_SELECTION\_ACCURACY
     #
@@ -18530,7 +18588,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Selection Accuracy][53]
+    #     UI name: [AI Tool Selection Accuracy][54]
     #
     #   AI\_TOOL\_UTILIZATION\_ACCURACY
     #
@@ -18541,7 +18599,7 @@ module Aws::Connect
     #     Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session
     #     ID
     #
-    #     UI name: [AI Tool Utilization Accuracy][54]
+    #     UI name: [AI Tool Utilization Accuracy][55]
     #
     #   COMPLETENESS\_SCORE
     #
@@ -18551,7 +18609,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Completeness Score][55]
+    #     UI name: [Completeness Score][56]
     #
     #   FAITHFULNESS\_SCORE
     #
@@ -18561,7 +18619,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Faithfulness Score][56]
+    #     UI name: [Faithfulness Score][57]
     #
     #   GOAL\_SUCCESS\_RATE
     #
@@ -18571,7 +18629,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Goal Success Rate][57]
+    #     UI name: [Goal Success Rate][58]
     #
     #   KNOWLEDGE\_CONTENT\_REFERENCES
     #
@@ -18581,7 +18639,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
     #     Knowledge Base Name, Queue, Routing Profile, Session ID
     #
-    #     UI name: [Knowledge Content References][58]
+    #     UI name: [Knowledge Content References][59]
     #
     #   PROACTIVE\_INTENT\_ENGAGEMENT\_RATE
     #
@@ -18591,7 +18649,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Proactive Intent Engagement Rate][59]
+    #     UI name: [Proactive Intent Engagement Rate][60]
     #
     #   PROACTIVE\_INTENT\_RESPONSE\_RATE
     #
@@ -18601,7 +18659,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Proactive Intent Response Rate][60]
+    #     UI name: [Proactive Intent Response Rate][61]
     #
     #   PROACTIVE\_INTENTS\_ANSWERED
     #
@@ -18611,7 +18669,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Proactive Intents Answered][61]
+    #     UI name: [Proactive Intents Answered][62]
     #
     #   PROACTIVE\_INTENTS\_DETECTED
     #
@@ -18621,7 +18679,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Proactive Intents Detected][62]
+    #     UI name: [Proactive Intents Detected][63]
     #
     #   PROACTIVE\_INTENTS\_ENGAGED
     #
@@ -18631,7 +18689,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [Proactive Intents Engaged][63]
+    #     UI name: [Proactive Intents Engaged][64]
     #
     #   AVG\_HOLD\_TIME
     #
@@ -18641,7 +18699,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average customer hold time][64]
+    #     UI name: [Average customer hold time][65]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -18655,7 +18713,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time all contacts][65]
+    #     UI name: [Average customer hold time all contacts][66]
     #
     #   AVG\_HOLDS
     #
@@ -18665,7 +18723,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average holds][66]
+    #     UI name: [Average holds][67]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -18679,7 +18737,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][67]
+    #     UI name: [Average agent interaction and customer hold time][68]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -18690,7 +18748,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][68]
+    #     UI name: [Average agent interaction time][69]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -18707,7 +18765,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruptions][69]
+    #     UI name: [Average agent interruptions][70]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -18720,7 +18778,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent interruption time][70]
+    #     UI name: [Average agent interruption time][71]
     #
     #   AVG\_MESSAGE\_LENGTH\_AGENT
     #
@@ -18731,7 +18789,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent message length][71]
+    #     UI name: [Average agent message length][72]
     #
     #   AVG\_MESSAGE\_LENGTH\_CUSTOMER
     #
@@ -18742,7 +18800,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer message length][72]
+    #     UI name: [Average customer message length][73]
     #
     #   AVG\_MESSAGES
     #
@@ -18753,7 +18811,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average messages][73]
+    #     UI name: [Average messages][74]
     #
     #   AVG\_MESSAGES\_AGENT
     #
@@ -18764,7 +18822,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent messages][74]
+    #     UI name: [Average agent messages][75]
     #
     #   AVG\_MESSAGES\_BOT
     #
@@ -18775,7 +18833,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average bot messages][75]
+    #     UI name: [Average bot messages][76]
     #
     #   AVG\_MESSAGES\_CUSTOMER
     #
@@ -18786,7 +18844,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer messages][76]
+    #     UI name: [Average customer messages][77]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -18799,7 +18857,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average non-talk time][77]
+    #     UI name: [Average non-talk time][78]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -18808,7 +18866,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][78]
+    #     UI name: [Average queue answer time][79]
     #
     #     Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
     #     `DISCONNECT_REASON`
@@ -18825,7 +18883,7 @@ module Aws::Connect
     #     Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect, Agent Hierarchy
     #
-    #     UI name: [Avg. queue answer time - customer first callback][79]
+    #     UI name: [Avg. queue answer time - customer first callback][80]
     #
     #   AVG\_RESPONSE\_TIME\_AGENT
     #
@@ -18836,7 +18894,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average agent response time][80]
+    #     UI name: [Average agent response time][81]
     #
     #   AVG\_RESPONSE\_TIME\_CUSTOMER
     #
@@ -18847,7 +18905,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Average customer response time][81]
+    #     UI name: [Average customer response time][82]
     #
     #   AVG\_RESOLUTION\_TIME
     #
@@ -18856,7 +18914,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][82]
+    #     UI name: [Average resolution time][83]
     #
     #   AVG\_TALK\_TIME
     #
@@ -18869,7 +18927,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average talk time][83]
+    #     UI name: [Average talk time][84]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -18882,7 +18940,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average agent talk time][84]
+    #     UI name: [Average agent talk time][85]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -18895,7 +18953,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer talk time][85]
+    #     UI name: [Average customer talk time][86]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -18906,7 +18964,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][86]
+    #     UI name: [Average wait time after customer connection][87]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
     #
@@ -18917,7 +18975,7 @@ module Aws::Connect
     #     Connect, Agent Hierarchy
     #
     #     UI name: [Avg. wait time after customer connection - customer
-    #     first callback][87]
+    #     first callback][88]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -18927,7 +18985,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][88]
+    #     UI name: [Average weighted evaluation score][89]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -18940,7 +18998,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Bot conversations completed][89]
+    #     UI name: [Bot conversations completed][90]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -18953,7 +19011,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][90]
+    #     UI name: [Bot intents completed][91]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -18968,7 +19026,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][91]
+    #     UI name: [Campaign contacts abandoned after X][92]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -18983,7 +19041,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][92]
+    #     UI name: [Campaign contacts abandoned after X rate][93]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -18998,7 +19056,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Device Model, Device
     #     Type, Web Notification Type
     #
-    #     UI name: [Campaign interactions][93]
+    #     UI name: [Campaign interactions][94]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -19011,7 +19069,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Campaign progress rate][94]
+    #     UI name: [Campaign progress rate][95]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -19022,7 +19080,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][95]
+    #     UI name: [Campaign send attempts][96]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -19035,7 +19093,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event
     #     Type, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][96]
+    #     UI name: [Campaign send exclusions][97]
     #
     #   CASES\_CREATED
     #
@@ -19045,7 +19103,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][97]
+    #     UI name: [Cases created][98]
     #
     #   CONTACTS\_CREATED
     #
@@ -19056,7 +19114,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][98]
+    #     UI name: [Contacts created][99]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -19073,7 +19131,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [Contacts handled][99]
+    #     UI name: [Contacts handled][100]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -19088,7 +19146,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][100]
+    #     UI name: [Contacts handled (connected to agent timestamp)][101]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -19098,7 +19156,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][101]
+    #     UI name: [Contacts hold disconnect][102]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -19107,7 +19165,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][102]
+    #     UI name: [Contacts hold agent disconnect][103]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -19116,7 +19174,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][103]
+    #     UI name: [Contacts hold customer disconnect][104]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -19125,7 +19183,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][104]
+    #     UI name: [Contacts put on hold][105]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -19134,7 +19192,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][105]
+    #     UI name: [Contacts transferred out external][106]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -19143,7 +19201,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][106]
+    #     UI name: [Contacts transferred out internal][107]
     #
     #   CONTACTS\_QUEUED
     #
@@ -19153,7 +19211,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][107]
+    #     UI name: [Contacts queued][108]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -19162,7 +19220,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][108]
+    #     UI name: [Contacts queued (enqueue timestamp)][109]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -19175,7 +19233,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][109]
+    #     UI name: [Contacts removed from queue in X seconds][110]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -19188,7 +19246,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][110]
+    #     UI name: [Contacts resolved in X][111]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -19198,7 +19256,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][111]
+    #     UI name: [Contacts transferred out][112]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -19212,7 +19270,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][112]
+    #     UI name: [Contacts transferred out by agent][113]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -19222,7 +19280,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][113]
+    #     UI name: [Contacts transferred out queue][114]
     #
     #   CURRENT\_CASES
     #
@@ -19232,7 +19290,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][114]
+    #     UI name: [Current cases][115]
     #
     #   CONVERSATIONS\_ABANDONED
     #
@@ -19243,7 +19301,7 @@ module Aws::Connect
     #     Feature, RoutingStepExpression, Initiation method, Routing
     #     Profile, Queue, Q in Connect
     #
-    #     UI name: [Conversations abandoned][115]
+    #     UI name: [Conversations abandoned][116]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -19260,7 +19318,7 @@ module Aws::Connect
     #     Device Type, Disconnect Reason, Queue, Routing Profile, Web
     #     Notification Type
     #
-    #     UI name: [Delivery attempts][116]
+    #     UI name: [Delivery attempts][117]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS, Email, WhatsApp, and web notification campaign delivery
@@ -19287,7 +19345,7 @@ module Aws::Connect
     #     Type, Disconnect Reason, Queue, Routing Profile, Web Notification
     #     Type
     #
-    #     UI name: [Delivery attempt disposition rate][117]
+    #     UI name: [Delivery attempt disposition rate][118]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
     #     available for SMS, Email, WhatsApp, and web notification campaign
@@ -19301,7 +19359,7 @@ module Aws::Connect
     #
     #   : This metric requires an evaluation form with business outcome
     #     questions. For more information, see [Create an evaluation
-    #     form][118] in the *Connect Customer Administrator Guide*.
+    #     form][119] in the *Connect Customer Administrator Guide*.
     #
     #     Unit: Percent
     #
@@ -19322,7 +19380,7 @@ module Aws::Connect
     #     Routing Profile, Routing Step Expression, Session ID, Subtype,
     #     Telephone Number
     #
-    #     UI name: [Evaluated churn propensity rate][119]
+    #     UI name: [Evaluated churn propensity rate][120]
     #
     #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
     #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
@@ -19342,7 +19400,7 @@ module Aws::Connect
     #
     #   : This metric requires an evaluation form with business outcome
     #     questions. For more information, see [Create an evaluation
-    #     form][118] in the *Connect Customer Administrator Guide*.
+    #     form][119] in the *Connect Customer Administrator Guide*.
     #
     #     Unit: Percent
     #
@@ -19363,7 +19421,7 @@ module Aws::Connect
     #     Routing Profile, Routing Step Expression, Session ID, Subtype,
     #     Telephone Number
     #
-    #     UI name: [Evaluated CSAT percent][120]
+    #     UI name: [Evaluated CSAT percent][121]
     #
     #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
     #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
@@ -19383,7 +19441,7 @@ module Aws::Connect
     #
     #   : This metric requires an evaluation form with business outcome
     #     questions. For more information, see [Create an evaluation
-    #     form][118] in the *Connect Customer Administrator Guide*.
+    #     form][119] in the *Connect Customer Administrator Guide*.
     #
     #     Unit: Percent
     #
@@ -19404,7 +19462,7 @@ module Aws::Connect
     #     Routing Profile, Routing Step Expression, Session ID, Subtype,
     #     Telephone Number
     #
-    #     UI name: [Evaluated partial self-service resolution rate][121]
+    #     UI name: [Evaluated partial self-service resolution rate][122]
     #
     #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
     #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
@@ -19424,7 +19482,7 @@ module Aws::Connect
     #
     #   : This metric requires an evaluation form with business outcome
     #     questions. For more information, see [Create an evaluation
-    #     form][118] in the *Connect Customer Administrator Guide*.
+    #     form][119] in the *Connect Customer Administrator Guide*.
     #
     #     Unit: Percent
     #
@@ -19445,7 +19503,7 @@ module Aws::Connect
     #     Routing Profile, Routing Step Expression, Session ID, Subtype,
     #     Telephone Number
     #
-    #     UI name: [Evaluated self-service resolution rate][122]
+    #     UI name: [Evaluated self-service resolution rate][123]
     #
     #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
     #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
@@ -19465,7 +19523,7 @@ module Aws::Connect
     #
     #   : This metric requires an evaluation form with business outcome
     #     questions. For more information, see [Create an evaluation
-    #     form][118] in the *Connect Customer Administrator Guide*.
+    #     form][119] in the *Connect Customer Administrator Guide*.
     #
     #     Unit: Percent
     #
@@ -19486,7 +19544,7 @@ module Aws::Connect
     #     Routing Profile, Routing Step Expression, Session ID, Subtype,
     #     Telephone Number
     #
-    #     UI name: [Evaluated successful sale rate][123]
+    #     UI name: [Evaluated successful sale rate][124]
     #
     #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
     #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
@@ -19510,7 +19568,17 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Evaluations performed][124]
+    #     UI name: [Evaluations performed][125]
+    #
+    #   EVALUATIONS\_PERFORMED\_BY\_SUBMIT\_TIME
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
+    #     Routing Profile
+    #
+    #     UI name: [Evaluations performed (Submit time)][126]
     #
     #   FLOWS\_OUTCOME
     #
@@ -19522,7 +19590,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][125]
+    #     UI name: [Flows outcome][127]
     #
     #   FLOWS\_STARTED
     #
@@ -19533,7 +19601,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][126]
+    #     UI name: [Flows started][128]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -19545,7 +19613,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][127]
+    #     UI name: [Human answered][129]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -19557,7 +19625,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][128]
+    #     UI name: [Maximum flow time][130]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -19567,7 +19635,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][129]
+    #     UI name: [Maximum queued time][131]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -19579,7 +19647,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][130]
+    #     UI name: [Minimum flow time][132]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -19589,7 +19657,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Automatic fails percent][131]
+    #     UI name: [Automatic fails percent][133]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -19602,7 +19670,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Percent bot conversations outcome][132]
+    #     UI name: [Percent bot conversations outcome][134]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -19615,7 +19683,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][133]
+    #     UI name: [Percent bot intents outcome][135]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -19625,7 +19693,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][134]
+    #     UI name: [Cases resolved on first contact][136]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -19657,7 +19725,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][135].
+    #     UI name: [Flows outcome percentage][137].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -19674,7 +19742,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][136]
+    #     UI name: [Non-talk time percent][138]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -19687,7 +19755,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][137]
+    #     UI name: [Talk time percent][139]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -19700,7 +19768,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][138]
+    #     UI name: [Agent talk time percent][140]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -19713,7 +19781,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][139]
+    #     UI name: [Customer talk time percent][141]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -19726,7 +19794,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients attempted][140]
+    #     UI name: [Recipients attempted][142]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -19742,7 +19810,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][141]
+    #     UI name: [Recipients interacted][143]
     #
     #   AI\_AGENT\_COLLABORATORS
     #
@@ -19752,7 +19820,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaborators][142]
+    #     UI name: [AI Agent Collaborators][144]
     #
     #   AI\_AGENT\_COLLABORATION\_INVOCATIONS
     #
@@ -19762,7 +19830,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaboration Invocations][143]
+    #     UI name: [AI Agent Collaboration Invocations][145]
     #
     #   AI\_AGENT\_SELECTION\_ACCURACY
     #
@@ -19772,7 +19840,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Selection Accuracy][144]
+    #     UI name: [AI Agent Selection Accuracy][146]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -19786,7 +19854,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Average AI Agent Invocation Latency][145]
+    #     UI name: [Average AI Agent Invocation Latency][147]
     #
     #   CONTEXT\_FIDELITY\_SCORE
     #
@@ -19796,7 +19864,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Context Fidelity Score][146]
+    #     UI name: [Context Fidelity Score][148]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -19813,7 +19881,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients targeted][147]
+    #     UI name: [Recipients targeted][149]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -19823,7 +19891,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][148]
+    #     UI name: [Cases reopened][150]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -19833,7 +19901,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][149]
+    #     UI name: [Cases resolved][151]
     #
     #   SERVICE\_LEVEL
     #
@@ -19848,7 +19916,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][150]
+    #     UI name: [Service level X][152]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -19880,7 +19948,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][151]
+    #     UI name: [Agent API connecting time][153]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -19903,7 +19971,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][152]
+    #     UI name: [Contact abandoned][154]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -19916,7 +19984,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][153]
+    #     UI name: [Contacts abandoned in X seconds][155]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -19929,7 +19997,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][154]
+    #     UI name: [Contacts answered in X seconds][156]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -19938,7 +20006,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][155]
+    #     UI name: [Contact flow time][157]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -19947,7 +20015,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][156]
+    #     UI name: [Agent on contact time][158]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -19959,7 +20027,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][157]
+    #     UI name: [Contact disconnected][159]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -19968,7 +20036,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][158]
+    #     UI name: [Error status time][160]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -19977,7 +20045,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][159]
+    #     UI name: [Contact handle time][161]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -19986,7 +20054,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][160]
+    #     UI name: [Customer hold time][162]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -19995,7 +20063,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][161]
+    #     UI name: [Agent idle time][163]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -20004,7 +20072,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][162]
+    #     UI name: [Agent interaction and hold time][164]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -20013,7 +20081,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][163]
+    #     UI name: [Agent interaction time][165]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -20022,7 +20090,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent non-productive time][164]
+    #     UI name: [Agent non-productive time][166]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -20031,7 +20099,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][165]
+    #     UI name: [Online time][167]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -20040,7 +20108,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][166]
+    #     UI name: [Callback attempts][168]
     #
     #
     #
@@ -20071,145 +20139,147 @@ module Aws::Connect
     #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
     #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
     #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
-    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-churn-propensity-rate
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-csat-percent
-    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-partial-self-service-resolution-rate
-    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-self-service-resolution-rate
-    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-successful-sale-rate
-    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
-    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
-    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
-    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
-    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
-    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [161]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [162]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [163]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [164]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [165]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [166]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score-by-submit-time
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-churn-propensity-rate
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-csat-percent
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-partial-self-service-resolution-rate
+    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-self-service-resolution-rate
+    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-successful-sale-rate
+    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed-by-submit-time
+    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
+    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
+    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
+    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
+    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
+    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [161]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [162]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [163]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [164]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [165]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [166]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [167]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [168]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -24950,6 +25020,14 @@ module Aws::Connect
     #   supported segment types.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] list_filter
+    #   A filter that restricts the segments returned by the API. When
+    #   `SegmentTypes` includes `Categories`, use
+    #   `CategoriesAttributeFilter` to return only the category segments
+    #   whose rules have tags that match the filter. This enforces tag-based
+    #   access control on the categories a caller can view.
+    #   @return [Types::RealTimeContactAnalysisSegmentsFilter]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2Request AWS API Documentation
     #
     class ListRealtimeContactAnalysisSegmentsV2Request < Struct.new(
@@ -24958,7 +25036,8 @@ module Aws::Connect
       :max_results,
       :next_token,
       :output_type,
-      :segment_types)
+      :segment_types,
+      :list_filter)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -28604,7 +28683,14 @@ module Aws::Connect
     # attribute.
     #
     # @!attribute [rw] resource_type
-    #   The type of resource to filter on. Valid values: `CONTACT`.
+    #   The type of resource to filter on. Valid values:
+    #
+    #   * `CONTACT` - Filter on attributes of the contact, such as tags
+    #     assigned to the contact.
+    #
+    #   * `CONTACT_EVALUATION` - Filter on attributes of the contact
+    #     evaluation, such as tags assigned to the contact evaluation, for
+    #     rules triggered on the `OnContactEvaluationSubmit` event source.
     #   @return [String]
     #
     # @!attribute [rw] filter_type
@@ -29756,6 +29842,10 @@ module Aws::Connect
     # Provides information about the category rule that was matched.
     #
+    # @!attribute [rw] rule_id
+    #   The unique identifier of the rule that created the matched category.
+    #   @return [String]
+    #
     # @!attribute [rw] points_of_interest
     #   List of PointOfInterest - objects describing a single match of a
     #   rule.
@@ -29764,6 +29854,7 @@ module Aws::Connect
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisCategoryDetails AWS API Documentation
     #
     class RealTimeContactAnalysisCategoryDetails < Struct.new(
+      :rule_id,
       :points_of_interest)
       SENSITIVE = []
       include Aws::Structure
@@ -30113,6 +30204,26 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A filter that restricts the segments returned by
+    # `ListRealtimeContactAnalysisSegmentsV2`. It currently supports
+    # filtering category segments by the tags on the rules that create them,
+    # which enforces tag-based access control on the categories a caller can
+    # view.
+    #
+    # @!attribute [rw] categories_attribute_filter
+    #   A filter applied to category segments based on the tags of the rules
+    #   that create the matched categories. This filter applies only when
+    #   `SegmentTypes` includes `Categories`.
+    #   @return [Types::CategoriesAttributeFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentsFilter AWS API Documentation
+    #
+    class RealTimeContactAnalysisSegmentsFilter < Struct.new(
+      :categories_attribute_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Object describing time with which the segment is associated. It can
     # have different representations of time. Currently supported:
     # absoluteTime
@@ -34868,7 +34979,15 @@ module Aws::Connect
     # single select question.
     #
     # @!attribute [rw] category
-    #   The category name, as defined in Rules.
+    #   The category name, as defined in Rules. This is equivalent to a
+    #   conversational analytics rule with the same name: the automation
+    #   option is applied based on whether that rule matched the contact.
+    #   For more information about creating rules, see [Create rules][1] in
+    #   the *Connect Customer Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-rules.html
     #   @return [String]
     #
     # @!attribute [rw] condition