aws-sdk-connect 1.289.0 → 1.291.0

data/lib/aws-sdk-connect/types.rb

@@ -8064,6 +8064,11 @@ module Aws::Connect
     #   used to create a self-assigned task.
     #   @return [String]
     #
+    # @!attribute [rw] contact_hooks
+    #   The event hooks that are set on tasks created by using this
+    #   template.
+    #   @return [Types::TaskTemplateContactHooks]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed. Although this
     #   parameter is marked as optional in the API model, the service
@@ -8115,6 +8120,7 @@ module Aws::Connect
       :description,
       :contact_flow_id,
       :self_assign_flow_id,
+      :contact_hooks,
       :constraints,
       :defaults,
       :status,
@@ -17806,8 +17812,9 @@ module Aws::Connect
     #   `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
     #   `INITIATING_FLOW` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
-    #   \| `KNOWLEDGE_BASE_NAME` \| `PARENT_FLOWS_RESOURCE_ID` \|
-    #   `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #   \| `KNOWLEDGE_BASE_NAME` \| `LIFETIME_VALUE` \|
+    #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `REPEAT_CALLER` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
     #   `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \|
     #   `TEST_CASE` \| `TEST_CASE_EXECUTION_FAILURE_REASON` \|
     #   `TEST_CASE_EXECUTION_RESULT` \| `TEST_CASE_EXECUTION_STATE` \|
@@ -17867,10 +17874,34 @@ module Aws::Connect
     #   * To filter by phone number, see [Create a historical metrics
     #     report][2] in the *Connect Customer Administrator Guide*.
     #
+    #   * `LIFETIME_VALUE` filters and groups by customer lifetime value
+    #     segment (High lifetime value, Medium lifetime value, Low lifetime
+    #     value). For more information about the calculated attributes that
+    #     drive these segments, see [Default calculated attributes][3] in
+    #     the *Connect Customer Administrator Guide*.
+    #
+    #   * `REPEAT_CALLER` filters and groups by repeat caller status.
+    #
+    #   * The `LIFETIME_VALUE` and `REPEAT_CALLER` filters and groupings use
+    #     customer segment data from Customer Profiles. For more
+    #     information, see [Default segments][4] in the *Connect Customer
+    #     Administrator Guide*.
+    #
+    #   <note markdown="1"> To use the `LIFETIME_VALUE` and `REPEAT_CALLER` filters and
+    #   groupings, users must have the **Customer segments - View**
+    #   permission enabled in their security profile. For more information,
+    #   see [List of security profile permissions][5] in the *Connect
+    #   Customer Administrator Guide*.
+    #
+    #    </note>
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
     #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/customerprofiles-default-calculated-attributes.html
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/customerprofiles-default-segments.html
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-list.html#customerprofiles-permissions-list
     #   @return [Array<Types::FilterV2>]
     #
     # @!attribute [rw] groupings
@@ -17902,7 +17933,8 @@ module Aws::Connect
     #   `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
     #   \| `KNOWLEDGE_ARTICLE_NAME` \| `KNOWLEDGE_BASE_NAME` \|
-    #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `LIFETIME_VALUE` \| `PARENT_FLOWS_RESOURCE_ID` \|
+    #   `Q_CONNECT_ENABLED` \| `QUEUE` \| `REPEAT_CALLER` \|
     #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \| `TEST_CASE` \|
     #   `TEST_CASE_EXECUTION_FAILURE_REASON` \|
@@ -19265,6 +19297,211 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   EVALUATED\_CHURN\_PROPENSITY\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One,
+    #     Agent Hierarchy Level Two, Agent Hierarchy Level Three, Agent
+    #     Hierarchy Level Four, Agent Hierarchy Level Five, AI Agent ID, AI
+    #     Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Bot
+    #     ID, Bot Intent Name, Bot Locale, Campaign, Campaign Delivery Event
+    #     Type, Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section,
+    #     Evaluation Source, Evaluator, Feature, Flow Type, Flows Module
+    #     Resource ID, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource
+    #     Alias, Flows Resource ID, Flows Resource Type, Flows Resource
+    #     Version, Initiation Method, **Lifetime Value**, Proficiency, Q
+    #     Connect Enabled, Queue, Queue Agent Group Name, Queue Agent Group
+    #     Type, Queue Type, **Repeat Caller**, Resource Published Timestamp,
+    #     Routing Profile, Routing Step Expression, Session ID, Subtype,
+    #     Telephone Number
+    #
+    #     UI name: [Evaluated churn propensity rate][119]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are
+    #     valid filters but not valid groupings. AI Agent Name Version,
+    #     Campaign Delivery Event Type, and Queue Agent Group Name are valid
+    #     groupings but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and
+    #     groupings used in a single request must belong to the same metric
+    #     scope. Filters and groupings from different metric scopes cannot
+    #     be combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_CSAT\_PERCENT
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One,
+    #     Agent Hierarchy Level Two, Agent Hierarchy Level Three, Agent
+    #     Hierarchy Level Four, Agent Hierarchy Level Five, AI Agent ID, AI
+    #     Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Bot
+    #     ID, Bot Intent Name, Bot Locale, Campaign, Campaign Delivery Event
+    #     Type, Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section,
+    #     Evaluation Source, Evaluator, Feature, Flow Type, Flows Module
+    #     Resource ID, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource
+    #     Alias, Flows Resource ID, Flows Resource Type, Flows Resource
+    #     Version, Initiation Method, **Lifetime Value**, Proficiency, Q
+    #     Connect Enabled, Queue, Queue Agent Group Name, Queue Agent Group
+    #     Type, Queue Type, **Repeat Caller**, Resource Published Timestamp,
+    #     Routing Profile, Routing Step Expression, Session ID, Subtype,
+    #     Telephone Number
+    #
+    #     UI name: [Evaluated CSAT percent][120]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are
+    #     valid filters but not valid groupings. AI Agent Name Version,
+    #     Campaign Delivery Event Type, and Queue Agent Group Name are valid
+    #     groupings but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and
+    #     groupings used in a single request must belong to the same metric
+    #     scope. Filters and groupings from different metric scopes cannot
+    #     be combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_PARTIAL\_SELF\_SERVICE\_SUCCESS\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One,
+    #     Agent Hierarchy Level Two, Agent Hierarchy Level Three, Agent
+    #     Hierarchy Level Four, Agent Hierarchy Level Five, AI Agent ID, AI
+    #     Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Bot
+    #     ID, Bot Intent Name, Bot Locale, Campaign, Campaign Delivery Event
+    #     Type, Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section,
+    #     Evaluation Source, Evaluator, Feature, Flow Type, Flows Module
+    #     Resource ID, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource
+    #     Alias, Flows Resource ID, Flows Resource Type, Flows Resource
+    #     Version, Initiation Method, **Lifetime Value**, Proficiency, Q
+    #     Connect Enabled, Queue, Queue Agent Group Name, Queue Agent Group
+    #     Type, Queue Type, **Repeat Caller**, Resource Published Timestamp,
+    #     Routing Profile, Routing Step Expression, Session ID, Subtype,
+    #     Telephone Number
+    #
+    #     UI name: [Evaluated partial self-service resolution rate][121]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are
+    #     valid filters but not valid groupings. AI Agent Name Version,
+    #     Campaign Delivery Event Type, and Queue Agent Group Name are valid
+    #     groupings but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and
+    #     groupings used in a single request must belong to the same metric
+    #     scope. Filters and groupings from different metric scopes cannot
+    #     be combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_SELF\_SERVICE\_SUCCESS\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One,
+    #     Agent Hierarchy Level Two, Agent Hierarchy Level Three, Agent
+    #     Hierarchy Level Four, Agent Hierarchy Level Five, AI Agent ID, AI
+    #     Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Bot
+    #     ID, Bot Intent Name, Bot Locale, Campaign, Campaign Delivery Event
+    #     Type, Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section,
+    #     Evaluation Source, Evaluator, Feature, Flow Type, Flows Module
+    #     Resource ID, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource
+    #     Alias, Flows Resource ID, Flows Resource Type, Flows Resource
+    #     Version, Initiation Method, **Lifetime Value**, Proficiency, Q
+    #     Connect Enabled, Queue, Queue Agent Group Name, Queue Agent Group
+    #     Type, Queue Type, **Repeat Caller**, Resource Published Timestamp,
+    #     Routing Profile, Routing Step Expression, Session ID, Subtype,
+    #     Telephone Number
+    #
+    #     UI name: [Evaluated self-service resolution rate][122]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are
+    #     valid filters but not valid groupings. AI Agent Name Version,
+    #     Campaign Delivery Event Type, and Queue Agent Group Name are valid
+    #     groupings but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and
+    #     groupings used in a single request must belong to the same metric
+    #     scope. Filters and groupings from different metric scopes cannot
+    #     be combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_SUCCESSFUL\_SALE\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One,
+    #     Agent Hierarchy Level Two, Agent Hierarchy Level Three, Agent
+    #     Hierarchy Level Four, Agent Hierarchy Level Five, AI Agent ID, AI
+    #     Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Bot
+    #     ID, Bot Intent Name, Bot Locale, Campaign, Campaign Delivery Event
+    #     Type, Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section,
+    #     Evaluation Source, Evaluator, Feature, Flow Type, Flows Module
+    #     Resource ID, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource
+    #     Alias, Flows Resource ID, Flows Resource Type, Flows Resource
+    #     Version, Initiation Method, **Lifetime Value**, Proficiency, Q
+    #     Connect Enabled, Queue, Queue Agent Group Name, Queue Agent Group
+    #     Type, Queue Type, **Repeat Caller**, Resource Published Timestamp,
+    #     Routing Profile, Routing Step Expression, Session ID, Subtype,
+    #     Telephone Number
+    #
+    #     UI name: [Evaluated successful sale rate][123]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID,
+    #     Flows Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are
+    #     valid filters but not valid groupings. AI Agent Name Version,
+    #     Campaign Delivery Event Type, and Queue Agent Group Name are valid
+    #     groupings but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and
+    #     groupings used in a single request must belong to the same metric
+    #     scope. Filters and groupings from different metric scopes cannot
+    #     be combined in one request.
+    #
+    #      </note>
+    #
     #   EVALUATIONS\_PERFORMED
     #
     #   : Unit: Count
@@ -19273,7 +19510,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Evaluations performed][118]
+    #     UI name: [Evaluations performed][124]
     #
     #   FLOWS\_OUTCOME
     #
@@ -19285,7 +19522,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][119]
+    #     UI name: [Flows outcome][125]
     #
     #   FLOWS\_STARTED
     #
@@ -19296,7 +19533,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][120]
+    #     UI name: [Flows started][126]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -19308,7 +19545,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][121]
+    #     UI name: [Human answered][127]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -19320,7 +19557,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][122]
+    #     UI name: [Maximum flow time][128]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -19330,7 +19567,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][123]
+    #     UI name: [Maximum queued time][129]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -19342,7 +19579,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][124]
+    #     UI name: [Minimum flow time][130]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -19352,7 +19589,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue,
     #     Routing Profile
     #
-    #     UI name: [Automatic fails percent][125]
+    #     UI name: [Automatic fails percent][131]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -19365,7 +19602,7 @@ module Aws::Connect
     #     Initiation method, Invoking resource type, Parent flows resource
     #     ID
     #
-    #     UI name: [Percent bot conversations outcome][126]
+    #     UI name: [Percent bot conversations outcome][132]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -19378,7 +19615,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][127]
+    #     UI name: [Percent bot intents outcome][133]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -19388,7 +19625,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][128]
+    #     UI name: [Cases resolved on first contact][134]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -19420,7 +19657,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][129].
+    #     UI name: [Flows outcome percentage][135].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -19437,7 +19674,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][130]
+    #     UI name: [Non-talk time percent][136]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -19450,7 +19687,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][131]
+    #     UI name: [Talk time percent][137]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -19463,7 +19700,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][132]
+    #     UI name: [Agent talk time percent][138]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -19476,7 +19713,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][133]
+    #     UI name: [Customer talk time percent][139]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -19489,7 +19726,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients attempted][134]
+    #     UI name: [Recipients attempted][140]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -19505,7 +19742,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][135]
+    #     UI name: [Recipients interacted][141]
     #
     #   AI\_AGENT\_COLLABORATORS
     #
@@ -19515,7 +19752,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaborators][136]
+    #     UI name: [AI Agent Collaborators][142]
     #
     #   AI\_AGENT\_COLLABORATION\_INVOCATIONS
     #
@@ -19525,7 +19762,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaboration Invocations][137]
+    #     UI name: [AI Agent Collaboration Invocations][143]
     #
     #   AI\_AGENT\_SELECTION\_ACCURACY
     #
@@ -19535,7 +19772,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Selection Accuracy][138]
+    #     UI name: [AI Agent Selection Accuracy][144]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -19549,7 +19786,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Average AI Agent Invocation Latency][139]
+    #     UI name: [Average AI Agent Invocation Latency][145]
     #
     #   CONTEXT\_FIDELITY\_SCORE
     #
@@ -19559,7 +19796,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Context Fidelity Score][140]
+    #     UI name: [Context Fidelity Score][146]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -19576,7 +19813,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients targeted][141]
+    #     UI name: [Recipients targeted][147]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -19586,7 +19823,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][142]
+    #     UI name: [Cases reopened][148]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -19596,7 +19833,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][143]
+    #     UI name: [Cases resolved][149]
     #
     #   SERVICE\_LEVEL
     #
@@ -19611,7 +19848,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][144]
+    #     UI name: [Service level X][150]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -19643,7 +19880,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][145]
+    #     UI name: [Agent API connecting time][151]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -19666,7 +19903,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][146]
+    #     UI name: [Contact abandoned][152]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -19679,7 +19916,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][147]
+    #     UI name: [Contacts abandoned in X seconds][153]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -19692,7 +19929,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][148]
+    #     UI name: [Contacts answered in X seconds][154]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -19701,7 +19938,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][149]
+    #     UI name: [Contact flow time][155]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -19710,7 +19947,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][150]
+    #     UI name: [Agent on contact time][156]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -19722,7 +19959,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][151]
+    #     UI name: [Contact disconnected][157]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -19731,7 +19968,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][152]
+    #     UI name: [Error status time][158]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -19740,7 +19977,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][153]
+    #     UI name: [Contact handle time][159]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -19749,7 +19986,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][154]
+    #     UI name: [Customer hold time][160]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -19758,7 +19995,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][155]
+    #     UI name: [Agent idle time][161]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -19767,7 +20004,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][156]
+    #     UI name: [Agent interaction and hold time][162]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -19776,7 +20013,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][157]
+    #     UI name: [Agent interaction time][163]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -19785,7 +20022,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent non-productive time][158]
+    #     UI name: [Agent non-productive time][164]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -19794,7 +20031,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][159]
+    #     UI name: [Online time][165]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -19803,7 +20040,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][160]
+    #     UI name: [Callback attempts][166]
     #
     #
     #
@@ -19924,49 +20161,55 @@ module Aws::Connect
     #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
     #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
     #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
-    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
-    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
-    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
-    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
-    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-churn-propensity-rate
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-csat-percent
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-partial-self-service-resolution-rate
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-self-service-resolution-rate
+    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-successful-sale-rate
+    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
+    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
+    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
+    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
+    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
+    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [161]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [162]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [163]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [164]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [165]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [166]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -20123,6 +20366,11 @@ module Aws::Connect
     #   used to create a self-assigned task.
     #   @return [String]
     #
+    # @!attribute [rw] contact_hooks
+    #   The event hooks that are set on tasks created by using this
+    #   template.
+    #   @return [Types::TaskTemplateContactHooks]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed. Although this
     #   parameter is marked as optional in the API model, the service
@@ -20172,6 +20420,7 @@ module Aws::Connect
       :description,
       :contact_flow_id,
       :self_assign_flow_id,
+      :contact_hooks,
       :constraints,
       :defaults,
       :fields,
@@ -27380,6 +27629,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Additional recipients for UpdateContact, allowing an empty list to
+    # clear CC recipients.
+    #
+    # @!attribute [rw] cc_email_addresses
+    #   The additional CC email address recipients. You can specify up to 50
+    #   addresses. Provide an empty list to clear the existing CC
+    #   recipients.
+    #   @return [Array<Types::EmailAddressInfo>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NullableAdditionalRecipients AWS API Documentation
+    #
+    class NullableAdditionalRecipients < Struct.new(
+      :cc_email_addresses)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A leaf node condition which can be used to specify a numeric
     # condition.
     #
@@ -37025,6 +37291,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The event hooks that are set on tasks created by using this template.
+    #
+    # @!attribute [rw] wrap_up_flow_id
+    #   The identifier of the flow module that runs when an agent attempts
+    #   to disconnect from a task created by referencing this template. If
+    #   no agent ever connects to the task, the flow module runs when the
+    #   task is terminated.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TaskTemplateContactHooks AWS API Documentation
+    #
+    class TaskTemplateContactHooks < Struct.new(
+      :wrap_up_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Describes a default field and its corresponding value.
     #
     # @!attribute [rw] id
@@ -38546,7 +38829,10 @@ module Aws::Connect
     #   For external audio contacts, this is usually the end customer's
     #   phone number. This value can only be updated for external audio
     #   contacts. For more information, see [Connect Customer Contact Lens
-    #   integration][1] in the *Connect Customer Administrator Guide*.
+    #   integration][1] in the *Connect Customer Administrator Guide*. For
+    #   email contacts with an `OUTBOUND` or `AGENT_REPLY` initiation
+    #   method, this value can be updated while the outbound email is still
+    #   a draft, before you send it.
     #
     #
     #
@@ -38559,12 +38845,21 @@ module Aws::Connect
     #   as the contact center. This value can only be updated for external
     #   audio contacts. For more information, see [Connect Customer Contact
     #   Lens integration][1] in the *Connect Customer Administrator Guide*.
+    #   For email contacts with an `OUTBOUND` or `AGENT_REPLY` initiation
+    #   method, this value can be updated while the outbound email is still
+    #   a draft, before you send it.
     #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
     #   @return [Types::Endpoint]
     #
+    # @!attribute [rw] additional_recipients
+    #   The additional recipients of an outbound email. Use this field to
+    #   update the CC email address recipients of a contact. An empty list
+    #   clears the existing CC recipients.
+    #   @return [Types::NullableAdditionalRecipients]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
     #
     class UpdateContactRequest < Struct.new(
@@ -38577,7 +38872,8 @@ module Aws::Connect
       :queue_info,
       :user_info,
       :customer_endpoint,
-      :system_endpoint)
+      :system_endpoint,
+      :additional_recipients)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -39486,6 +39782,87 @@ module Aws::Connect
     #
     class UpdateNotificationContentResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Connect Customer.
+    #   @return [String]
+    #
+    # @!attribute [rw] email_message
+    #   The email message body to update on the outbound email draft.
+    #   @return [Types::UpdateOutboundEmailContent]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateOutboundEmailContactMessageRequest AWS API Documentation
+    #
+    class UpdateOutboundEmailContactMessageRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :email_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Connect Customer.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateOutboundEmailContactMessageResponse AWS API Documentation
+    #
+    class UpdateOutboundEmailContactMessageResponse < Struct.new(
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains the updated body content for an outbound email draft.
+    #
+    # @!attribute [rw] message_source_type
+    #   The message source type. The only supported value is `RAW`.
+    #   @return [String]
+    #
+    # @!attribute [rw] raw_message
+    #   The raw email body content.
+    #   @return [Types::UpdateOutboundRawMessage]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateOutboundEmailContent AWS API Documentation
+    #
+    class UpdateOutboundEmailContent < Struct.new(
+      :message_source_type,
+      :raw_message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains the raw body content of an outbound email draft.
+    #
+    # @!attribute [rw] body
+    #   The email message body.
+    #   @return [String]
+    #
+    # @!attribute [rw] content_type
+    #   The content type of the email body. Valid values:
+    #
+    #   * `text/plain` – Plain text content.
+    #
+    #   * `text/html` – HTML-formatted content.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateOutboundRawMessage AWS API Documentation
+    #
+    class UpdateOutboundRawMessage < Struct.new(
+      :body,
+      :content_type)
+      SENSITIVE = [:body]
+      include Aws::Structure
+    end
+
     # @!attribute [rw] state
     #   The `state` query parameter that was provided by Cognito in the
     #   `redirectUri`. This will also match the `state` parameter provided
@@ -40326,6 +40703,11 @@ module Aws::Connect
     #   used to create a self-assigned task.
     #   @return [String]
     #
+    # @!attribute [rw] contact_hooks
+    #   The event hooks that are set on tasks created by using this
+    #   template.
+    #   @return [Types::TaskTemplateContactHooks]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed. Although this
     #   parameter is marked as optional in the API model, the service
@@ -40367,6 +40749,7 @@ module Aws::Connect
       :description,
       :contact_flow_id,
       :self_assign_flow_id,
+      :contact_hooks,
       :constraints,
       :defaults,
       :status,
@@ -40410,6 +40793,11 @@ module Aws::Connect
     #   used to create a self-assigned task.
     #   @return [String]
     #
+    # @!attribute [rw] contact_hooks
+    #   The event hooks that are set on tasks created by using this
+    #   template.
+    #   @return [Types::TaskTemplateContactHooks]
+    #
     # @!attribute [rw] constraints
     #   Constraints that are applicable to the fields listed. Although this
     #   parameter is marked as optional in the API model, the service
@@ -40453,6 +40841,7 @@ module Aws::Connect
       :description,
       :contact_flow_id,
       :self_assign_flow_id,
+      :contact_hooks,
       :constraints,
       :defaults,
       :fields,