aws-sdk-connect 1.289.0 → 1.290.0

data/lib/aws-sdk-connect/client.rb

@@ -2830,7 +2830,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -5236,7 +5236,7 @@ module Aws::Connect
     #             "ReferenceKey" => {
     #               value: "ReferenceValue",
     #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #               arn: "ReferenceArn",
     #               status_reason: "ReferenceStatusReason",
     #             },
@@ -10079,7 +10079,7 @@ module Aws::Connect
     #   resp.rule.actions[0].task_action.references #=> Hash
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].value #=> String
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].type #=> String, one of "URL", "ATTACHMENT", "CONTACT_ANALYSIS", "NUMBER", "STRING", "DATE", "EMAIL", "EMAIL_MESSAGE", "EMAIL_MESSAGE_PLAIN_TEXT", "EMAIL_MESSAGE_PLAIN_TEXT_REDACTED", "EMAIL_MESSAGE_REDACTED"
-    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.rule.actions[0].task_action.references["ReferenceKey"].status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED", "DRAFTING"
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].arn #=> String
     #   resp.rule.actions[0].task_action.references["ReferenceKey"].status_reason #=> String
     #   resp.rule.actions[0].event_bridge_action.name #=> String
@@ -13246,12 +13246,12 @@ module Aws::Connect
     #   `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
     #   `INITIATING_FLOW` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
-    #   `KNOWLEDGE_BASE_NAME` \| `PARENT_FLOWS_RESOURCE_ID` \|
-    #   `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
-    #   `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \|
-    #   `TEST_CASE` \| `TEST_CASE_EXECUTION_FAILURE_REASON` \|
-    #   `TEST_CASE_EXECUTION_RESULT` \| `TEST_CASE_EXECUTION_STATE` \|
-    #   `WEB_NOTIFICATION_TYPE`
+    #   `KNOWLEDGE_BASE_NAME` \| `LIFETIME_VALUE` \|
+    #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `REPEAT_CALLER` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE`
+    #   \| `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \| `TEST_CASE` \|
+    #   `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_EXECUTION_RESULT`
+    #   \| `TEST_CASE_EXECUTION_STATE` \| `WEB_NOTIFICATION_TYPE`
     #
     #   <note markdown="1"> The following filter keys correspond to Connect Customer resources and
     #   are used for authorizing requests. A `GetMetricDataV2` request
@@ -13307,10 +13307,33 @@ module Aws::Connect
     #   * To filter by phone number, see [Create a historical metrics
     #     report][2] in the *Connect Customer Administrator Guide*.
     #
+    #   * `LIFETIME_VALUE` filters and groups by customer lifetime value
+    #     segment (High lifetime value, Medium lifetime value, Low lifetime
+    #     value). For more information about the calculated attributes that
+    #     drive these segments, see [Default calculated attributes][3] in the
+    #     *Connect Customer Administrator Guide*.
+    #
+    #   * `REPEAT_CALLER` filters and groups by repeat caller status.
+    #
+    #   * The `LIFETIME_VALUE` and `REPEAT_CALLER` filters and groupings use
+    #     customer segment data from Customer Profiles. For more information,
+    #     see [Default segments][4] in the *Connect Customer Administrator
+    #     Guide*.
+    #
+    #   <note markdown="1"> To use the `LIFETIME_VALUE` and `REPEAT_CALLER` filters and groupings,
+    #   users must have the **Customer segments - View** permission enabled in
+    #   their security profile. For more information, see [List of security
+    #   profile permissions][5] in the *Connect Customer Administrator Guide*.
+    #
+    #    </note>
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html
     #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/customerprofiles-default-calculated-attributes.html
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/customerprofiles-default-segments.html
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-list.html#customerprofiles-permissions-list
     #
     # @option params [Array<String>] :groupings
     #   The grouping applied to the metrics that are returned. For example,
@@ -13339,10 +13362,10 @@ module Aws::Connect
     #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
     #   `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
-    #   `KNOWLEDGE_ARTICLE_NAME` \| `KNOWLEDGE_BASE_NAME` \|
-    #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
-    #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
-    #   `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \| `TEST_CASE` \|
+    #   `KNOWLEDGE_ARTICLE_NAME` \| `KNOWLEDGE_BASE_NAME` \| `LIFETIME_VALUE`
+    #   \| `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `REPEAT_CALLER` \| `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE`
+    #   \| `ROUTING_STEP_EXPRESSION` \| `SESSION_ID` \| `TEST_CASE` \|
     #   `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_INVOCATION_METHOD`
     #   \| `WEB_NOTIFICATION_TYPE`
     #
@@ -14688,6 +14711,206 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   EVALUATED\_CHURN\_PROPENSITY\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One, Agent
+    #     Hierarchy Level Two, Agent Hierarchy Level Three, Agent Hierarchy
+    #     Level Four, Agent Hierarchy Level Five, AI Agent ID, AI Agent Name,
+    #     AI Agent Name Version, AI Agent Type, AI Use Case, Bot ID, Bot
+    #     Intent Name, Bot Locale, Campaign, Campaign Delivery Event Type,
+    #     Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section, Evaluation
+    #     Source, Evaluator, Feature, Flow Type, Flows Module Resource ID,
+    #     Flows Next Resource ID, Flows Next Resource Queue ID, Flows Next
+    #     Resource Type, Flows Outcome Type, Flows Resource Alias, Flows
+    #     Resource ID, Flows Resource Type, Flows Resource Version, Initiation
+    #     Method, **Lifetime Value**, Proficiency, Q Connect Enabled, Queue,
+    #     Queue Agent Group Name, Queue Agent Group Type, Queue Type, **Repeat
+    #     Caller**, Resource Published Timestamp, Routing Profile, Routing
+    #     Step Expression, Session ID, Subtype, Telephone Number
+    #
+    #     UI name: [Evaluated churn propensity rate][119]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID, Flows
+    #     Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are valid
+    #     filters but not valid groupings. AI Agent Name Version, Campaign
+    #     Delivery Event Type, and Queue Agent Group Name are valid groupings
+    #     but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and groupings
+    #     used in a single request must belong to the same metric scope.
+    #     Filters and groupings from different metric scopes cannot be
+    #     combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_CSAT\_PERCENT
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One, Agent
+    #     Hierarchy Level Two, Agent Hierarchy Level Three, Agent Hierarchy
+    #     Level Four, Agent Hierarchy Level Five, AI Agent ID, AI Agent Name,
+    #     AI Agent Name Version, AI Agent Type, AI Use Case, Bot ID, Bot
+    #     Intent Name, Bot Locale, Campaign, Campaign Delivery Event Type,
+    #     Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section, Evaluation
+    #     Source, Evaluator, Feature, Flow Type, Flows Module Resource ID,
+    #     Flows Next Resource ID, Flows Next Resource Queue ID, Flows Next
+    #     Resource Type, Flows Outcome Type, Flows Resource Alias, Flows
+    #     Resource ID, Flows Resource Type, Flows Resource Version, Initiation
+    #     Method, **Lifetime Value**, Proficiency, Q Connect Enabled, Queue,
+    #     Queue Agent Group Name, Queue Agent Group Type, Queue Type, **Repeat
+    #     Caller**, Resource Published Timestamp, Routing Profile, Routing
+    #     Step Expression, Session ID, Subtype, Telephone Number
+    #
+    #     UI name: [Evaluated CSAT percent][120]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID, Flows
+    #     Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are valid
+    #     filters but not valid groupings. AI Agent Name Version, Campaign
+    #     Delivery Event Type, and Queue Agent Group Name are valid groupings
+    #     but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and groupings
+    #     used in a single request must belong to the same metric scope.
+    #     Filters and groupings from different metric scopes cannot be
+    #     combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_PARTIAL\_SELF\_SERVICE\_SUCCESS\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One, Agent
+    #     Hierarchy Level Two, Agent Hierarchy Level Three, Agent Hierarchy
+    #     Level Four, Agent Hierarchy Level Five, AI Agent ID, AI Agent Name,
+    #     AI Agent Name Version, AI Agent Type, AI Use Case, Bot ID, Bot
+    #     Intent Name, Bot Locale, Campaign, Campaign Delivery Event Type,
+    #     Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section, Evaluation
+    #     Source, Evaluator, Feature, Flow Type, Flows Module Resource ID,
+    #     Flows Next Resource ID, Flows Next Resource Queue ID, Flows Next
+    #     Resource Type, Flows Outcome Type, Flows Resource Alias, Flows
+    #     Resource ID, Flows Resource Type, Flows Resource Version, Initiation
+    #     Method, **Lifetime Value**, Proficiency, Q Connect Enabled, Queue,
+    #     Queue Agent Group Name, Queue Agent Group Type, Queue Type, **Repeat
+    #     Caller**, Resource Published Timestamp, Routing Profile, Routing
+    #     Step Expression, Session ID, Subtype, Telephone Number
+    #
+    #     UI name: [Evaluated partial self-service resolution rate][121]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID, Flows
+    #     Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are valid
+    #     filters but not valid groupings. AI Agent Name Version, Campaign
+    #     Delivery Event Type, and Queue Agent Group Name are valid groupings
+    #     but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and groupings
+    #     used in a single request must belong to the same metric scope.
+    #     Filters and groupings from different metric scopes cannot be
+    #     combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_SELF\_SERVICE\_SUCCESS\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One, Agent
+    #     Hierarchy Level Two, Agent Hierarchy Level Three, Agent Hierarchy
+    #     Level Four, Agent Hierarchy Level Five, AI Agent ID, AI Agent Name,
+    #     AI Agent Name Version, AI Agent Type, AI Use Case, Bot ID, Bot
+    #     Intent Name, Bot Locale, Campaign, Campaign Delivery Event Type,
+    #     Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section, Evaluation
+    #     Source, Evaluator, Feature, Flow Type, Flows Module Resource ID,
+    #     Flows Next Resource ID, Flows Next Resource Queue ID, Flows Next
+    #     Resource Type, Flows Outcome Type, Flows Resource Alias, Flows
+    #     Resource ID, Flows Resource Type, Flows Resource Version, Initiation
+    #     Method, **Lifetime Value**, Proficiency, Q Connect Enabled, Queue,
+    #     Queue Agent Group Name, Queue Agent Group Type, Queue Type, **Repeat
+    #     Caller**, Resource Published Timestamp, Routing Profile, Routing
+    #     Step Expression, Session ID, Subtype, Telephone Number
+    #
+    #     UI name: [Evaluated self-service resolution rate][122]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID, Flows
+    #     Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are valid
+    #     filters but not valid groupings. AI Agent Name Version, Campaign
+    #     Delivery Event Type, and Queue Agent Group Name are valid groupings
+    #     but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and groupings
+    #     used in a single request must belong to the same metric scope.
+    #     Filters and groupings from different metric scopes cannot be
+    #     combined in one request.
+    #
+    #      </note>
+    #
+    #   EVALUATED\_SUCCESSFUL\_SALE\_RATE
+    #
+    #   : This metric requires an evaluation form with business outcome
+    #     questions. For more information, see [Create an evaluation
+    #     form][118] in the *Connect Customer Administrator Guide*.
+    #
+    #     Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy Level One, Agent
+    #     Hierarchy Level Two, Agent Hierarchy Level Three, Agent Hierarchy
+    #     Level Four, Agent Hierarchy Level Five, AI Agent ID, AI Agent Name,
+    #     AI Agent Name Version, AI Agent Type, AI Use Case, Bot ID, Bot
+    #     Intent Name, Bot Locale, Campaign, Campaign Delivery Event Type,
+    #     Channel, Contact Category, Disconnect Reason, Email Address,
+    #     Evaluation Form, Evaluation Question, Evaluation Section, Evaluation
+    #     Source, Evaluator, Feature, Flow Type, Flows Module Resource ID,
+    #     Flows Next Resource ID, Flows Next Resource Queue ID, Flows Next
+    #     Resource Type, Flows Outcome Type, Flows Resource Alias, Flows
+    #     Resource ID, Flows Resource Type, Flows Resource Version, Initiation
+    #     Method, **Lifetime Value**, Proficiency, Q Connect Enabled, Queue,
+    #     Queue Agent Group Name, Queue Agent Group Type, Queue Type, **Repeat
+    #     Caller**, Resource Published Timestamp, Routing Profile, Routing
+    #     Step Expression, Session ID, Subtype, Telephone Number
+    #
+    #     UI name: [Evaluated successful sale rate][123]
+    #
+    #     <note markdown="1"> Feature, Flows Next Resource ID, Flows Next Resource Queue ID, Flows
+    #     Next Resource Type, Flows Outcome Type, Flows Resource Type,
+    #     Proficiency, Resource Published Timestamp, and Session ID are valid
+    #     filters but not valid groupings. AI Agent Name Version, Campaign
+    #     Delivery Event Type, and Queue Agent Group Name are valid groupings
+    #     but not valid filters.
+    #
+    #      When requesting business outcome metrics, the filters and groupings
+    #     used in a single request must belong to the same metric scope.
+    #     Filters and groupings from different metric scopes cannot be
+    #     combined in one request.
+    #
+    #      </note>
+    #
     #   EVALUATIONS\_PERFORMED
     #
     #   : Unit: Count
@@ -14696,7 +14919,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Evaluations performed][118]
+    #     UI name: [Evaluations performed][124]
     #
     #   FLOWS\_OUTCOME
     #
@@ -14708,7 +14931,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][119]
+    #     UI name: [Flows outcome][125]
     #
     #   FLOWS\_STARTED
     #
@@ -14719,7 +14942,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][120]
+    #     UI name: [Flows started][126]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -14731,7 +14954,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][121]
+    #     UI name: [Human answered][127]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -14743,7 +14966,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][122]
+    #     UI name: [Maximum flow time][128]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -14753,7 +14976,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][123]
+    #     UI name: [Maximum queued time][129]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -14765,7 +14988,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][124]
+    #     UI name: [Minimum flow time][130]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -14775,7 +14998,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Automatic fails percent][125]
+    #     UI name: [Automatic fails percent][131]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -14787,7 +15010,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][126]
+    #     UI name: [Percent bot conversations outcome][132]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -14800,7 +15023,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][127]
+    #     UI name: [Percent bot intents outcome][133]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -14810,7 +15033,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][128]
+    #     UI name: [Cases resolved on first contact][134]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -14842,7 +15065,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][129].
+    #     UI name: [Flows outcome percentage][135].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -14859,7 +15082,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][130]
+    #     UI name: [Non-talk time percent][136]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -14872,7 +15095,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][131]
+    #     UI name: [Talk time percent][137]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -14885,7 +15108,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][132]
+    #     UI name: [Agent talk time percent][138]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -14898,7 +15121,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][133]
+    #     UI name: [Customer talk time percent][139]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -14910,7 +15133,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients attempted][134]
+    #     UI name: [Recipients attempted][140]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -14926,7 +15149,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][135]
+    #     UI name: [Recipients interacted][141]
     #
     #   AI\_AGENT\_COLLABORATORS
     #
@@ -14936,7 +15159,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaborators][136]
+    #     UI name: [AI Agent Collaborators][142]
     #
     #   AI\_AGENT\_COLLABORATION\_INVOCATIONS
     #
@@ -14946,7 +15169,7 @@ module Aws::Connect
     #     Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
     #     Profile, Session ID
     #
-    #     UI name: [AI Agent Collaboration Invocations][137]
+    #     UI name: [AI Agent Collaboration Invocations][143]
     #
     #   AI\_AGENT\_SELECTION\_ACCURACY
     #
@@ -14956,7 +15179,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [AI Agent Selection Accuracy][138]
+    #     UI name: [AI Agent Selection Accuracy][144]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -14970,7 +15193,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Average AI Agent Invocation Latency][139]
+    #     UI name: [Average AI Agent Invocation Latency][145]
     #
     #   CONTEXT\_FIDELITY\_SCORE
     #
@@ -14980,7 +15203,7 @@ module Aws::Connect
     #     AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
     #     Routing Profile, Session ID
     #
-    #     UI name: [Context Fidelity Score][140]
+    #     UI name: [Context Fidelity Score][146]
     #
     #     <note markdown="1"> This metric is available as part of Connect Customer AI.
     #
@@ -14996,7 +15219,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients targeted][141]
+    #     UI name: [Recipients targeted][147]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -15006,7 +15229,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][142]
+    #     UI name: [Cases reopened][148]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -15016,7 +15239,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][143]
+    #     UI name: [Cases resolved][149]
     #
     #   SERVICE\_LEVEL
     #
@@ -15031,7 +15254,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][144]
+    #     UI name: [Service level X][150]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -15063,7 +15286,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][145]
+    #     UI name: [Agent API connecting time][151]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -15086,7 +15309,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][146]
+    #     UI name: [Contact abandoned][152]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -15099,7 +15322,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][147]
+    #     UI name: [Contacts abandoned in X seconds][153]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -15112,7 +15335,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][148]
+    #     UI name: [Contacts answered in X seconds][154]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -15121,7 +15344,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][149]
+    #     UI name: [Contact flow time][155]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -15129,7 +15352,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][150]
+    #     UI name: [Agent on contact time][156]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -15141,7 +15364,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][151]
+    #     UI name: [Contact disconnected][157]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -15149,7 +15372,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][152]
+    #     UI name: [Error status time][158]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -15158,7 +15381,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][153]
+    #     UI name: [Contact handle time][159]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -15167,7 +15390,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][154]
+    #     UI name: [Customer hold time][160]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -15175,7 +15398,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][155]
+    #     UI name: [Agent idle time][161]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -15184,7 +15407,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][156]
+    #     UI name: [Agent interaction and hold time][162]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -15193,7 +15416,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][157]
+    #     UI name: [Agent interaction time][163]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -15201,7 +15424,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent non-productive time][158]
+    #     UI name: [Agent non-productive time][164]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -15209,7 +15432,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][159]
+    #     UI name: [Online time][165]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -15218,7 +15441,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][160]
+    #     UI name: [Callback attempts][166]
     #
     #
     #
@@ -15339,49 +15562,55 @@ module Aws::Connect
     #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
     #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
     #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
-    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
-    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
-    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
-    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
-    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/create-evaluation-forms.html
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-churn-propensity-rate
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-csat-percent
+    #   [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-partial-self-service-resolution-rate
+    #   [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-self-service-resolution-rate
+    #   [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluated-successful-sale-rate
+    #   [124]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [125]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [126]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [127]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [128]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [129]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [130]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [131]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [132]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [133]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
+    #   [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
+    #   [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
+    #   [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
+    #   [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
+    #   [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [161]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [162]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [163]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [164]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [165]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [166]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -16817,7 +17046,7 @@ module Aws::Connect
     #   resp.reference_summary_list[0].url.value #=> String
     #   resp.reference_summary_list[0].attachment.name #=> String
     #   resp.reference_summary_list[0].attachment.value #=> String
-    #   resp.reference_summary_list[0].attachment.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.reference_summary_list[0].attachment.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED", "DRAFTING"
     #   resp.reference_summary_list[0].attachment.arn #=> String
     #   resp.reference_summary_list[0].email_message.name #=> String
     #   resp.reference_summary_list[0].email_message.arn #=> String
@@ -16837,7 +17066,7 @@ module Aws::Connect
     #   resp.reference_summary_list[0].email.value #=> String
     #   resp.reference_summary_list[0].contact_analysis.name #=> String
     #   resp.reference_summary_list[0].contact_analysis.value #=> String
-    #   resp.reference_summary_list[0].contact_analysis.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED"
+    #   resp.reference_summary_list[0].contact_analysis.status #=> String, one of "AVAILABLE", "DELETED", "APPROVED", "REJECTED", "PROCESSING", "FAILED", "DRAFTING"
     #   resp.reference_summary_list[0].contact_analysis.arn #=> String
     #   resp.reference_summary_list[0].contact_analysis.analytics_mode #=> String, one of "PostContact", "RealTime", "ContactLens", "AutomatedInteraction"
     #   resp.reference_summary_list[0].contact_analysis.is_redacted #=> Boolean
@@ -25698,7 +25927,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -26282,7 +26511,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -26571,7 +26800,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -26777,7 +27006,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -27704,7 +27933,10 @@ module Aws::Connect
     #   external audio contacts, this is usually the end customer's phone
     #   number. This value can only be updated for external audio contacts.
     #   For more information, see [Connect Customer Contact Lens
-    #   integration][1] in the *Connect Customer Administrator Guide*.
+    #   integration][1] in the *Connect Customer Administrator Guide*. For
+    #   email contacts with an `OUTBOUND` or `AGENT_REPLY` initiation method,
+    #   this value can be updated while the outbound email is still a draft,
+    #   before you send it.
     #
     #
     #
@@ -27716,11 +27948,19 @@ module Aws::Connect
     #   as the contact center. This value can only be updated for external
     #   audio contacts. For more information, see [Connect Customer Contact
     #   Lens integration][1] in the *Connect Customer Administrator Guide*.
+    #   For email contacts with an `OUTBOUND` or `AGENT_REPLY` initiation
+    #   method, this value can be updated while the outbound email is still a
+    #   draft, before you send it.
     #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
     #
+    # @option params [Types::NullableAdditionalRecipients] :additional_recipients
+    #   The additional recipients of an outbound email. Use this field to
+    #   update the CC email address recipients of a contact. An empty list
+    #   clears the existing CC recipients.
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -27734,7 +27974,7 @@ module Aws::Connect
     #       "ReferenceKey" => {
     #         value: "ReferenceValue",
     #         type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #         status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #         arn: "ReferenceArn",
     #         status_reason: "ReferenceStatusReason",
     #       },
@@ -27770,6 +28010,14 @@ module Aws::Connect
     #       type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
     #       address: "EndpointAddress",
     #     },
+    #     additional_recipients: {
+    #       cc_email_addresses: [
+    #         {
+    #           email_address: "EmailAddress", # required
+    #           display_name: "EmailAddressDisplayName",
+    #         },
+    #       ],
+    #     },
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContact AWS API Documentation
@@ -29661,6 +29909,57 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates the draft outbound email message for a contact. Use this
+    # operation to save changes to an in-progress outbound email reply
+    # before you send it. This operation applies only to contacts with an
+    # `OUTBOUND` or `AGENT_REPLY` initiation method; it isn't supported for
+    # flow-initiated emails.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Connect Customer.
+    #
+    # @option params [required, Types::UpdateOutboundEmailContent] :email_message
+    #   The email message body to update on the outbound email draft.
+    #
+    # @return [Types::UpdateOutboundEmailContactMessageResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::UpdateOutboundEmailContactMessageResponse#contact_id #contact_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_outbound_email_contact_message({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     email_message: { # required
+    #       message_source_type: "RAW", # required, accepts RAW
+    #       raw_message: { # required
+    #         body: "Body", # required
+    #         content_type: "EmailMessageContentType", # required
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contact_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateOutboundEmailContactMessage AWS API Documentation
+    #
+    # @overload update_outbound_email_contact_message(params = {})
+    # @param [Hash] params ({})
+    def update_outbound_email_contact_message(params = {}, options = {})
+      req = build_request(:update_outbound_email_contact_message, params)
+      req.send_request(options)
+    end
+
     # Instructs Connect Customer to resume the authentication process. The
     # subsequent actions depend on the request body contents:
     #
@@ -30668,7 +30967,7 @@ module Aws::Connect
     #             "ReferenceKey" => {
     #               value: "ReferenceValue",
     #               type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE, EMAIL_MESSAGE_PLAIN_TEXT, EMAIL_MESSAGE_PLAIN_TEXT_REDACTED, EMAIL_MESSAGE_REDACTED
-    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
+    #               status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED, DRAFTING
     #               arn: "ReferenceArn",
     #               status_reason: "ReferenceStatusReason",
     #             },
@@ -32116,7 +32415,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.289.0'
+      context[:gem_version] = '1.290.0'
       Seahorse::Client::Request.new(handlers, context)
     end