aws-sdk-connect 1.283.0 → 1.285.0

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@@ -2953,6 +2953,57 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # Creates a named alias that points to a specific version of a flow.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Connect Customer instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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+ #
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+ # @option params [String] :description
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+ # The description of the alias.
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+ #
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+ # @option params [required, String] :contact_flow_id
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+ # The identifier of the flow.
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+ #
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+ # @option params [required, Integer] :contact_flow_version
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+ # The version of the flow.
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+ #
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+ # @option params [required, String] :alias_name
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+ # The name of the alias.
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+ #
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+ # @return [Types::CreateContactFlowAliasResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::CreateContactFlowAliasResponse#contact_flow_arn #contact_flow_arn} => String
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+ # * {Types::CreateContactFlowAliasResponse#id #id} => String
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.create_contact_flow_alias({
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+ # instance_id: "InstanceIdOrArn", # required
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+ # description: "ContactFlowDescription",
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+ # contact_flow_id: "ARN", # required
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+ # contact_flow_version: 1, # required
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+ # alias_name: "ContactFlowName", # required
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.contact_flow_arn #=> String
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+ # resp.id #=> String
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowAlias AWS API Documentation
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+ #
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+ # @overload create_contact_flow_alias(params = {})
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+ # @param [Hash] params ({})
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+ def create_contact_flow_alias(params = {}, options = {})
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+ req = build_request(:create_contact_flow_alias, params)
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+ req.send_request(options)
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+ end
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+
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  # Creates a flow module for the specified Connect Customer instance.
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  #
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  # @option params [required, String] :instance_id
@@ -3141,8 +3192,7 @@ module Aws::Connect
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  # Publishes a new version of the flow provided. Versions are immutable
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  # and monotonically increasing. If the `FlowContentSha256` provided is
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  # different from the `FlowContentSha256` of the `$LATEST` published flow
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- # content, then an error is returned. This API only supports creating
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- # versions for flows of type `Campaign`.
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+ # content, then an error is returned.
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Connect Customer instance.
@@ -5170,7 +5220,7 @@ module Aws::Connect
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  # function: "RuleFunction", # required
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  # actions: [ # required
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  # {
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- # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
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+ # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
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  # task_action: {
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  # name: "TaskNameExpression", # required
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  # description: "TaskDescriptionExpression",
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  # },
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  # ],
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  # },
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+ # send_in_app_notification_action: {
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+ # content: { # required
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+ # "en_US" => "LocalizedString",
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+ # },
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+ # recipient: { # required
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+ # user_tags: {
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+ # "String" => "String",
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+ # },
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+ # user_ids: ["UserId"],
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+ # },
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+ # exclusion: {
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+ # user_tags: {
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+ # "String" => "String",
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+ # },
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+ # user_ids: ["UserId"],
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+ # },
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+ # priority: "HIGH", # accepts HIGH, LOW
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+ # },
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  # },
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  # ],
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  # publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -6709,6 +6777,42 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # Deletes an alias from a flow without deleting the version that the
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+ # alias points to.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Connect Customer instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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+ #
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+ # @option params [required, String] :contact_flow_id
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+ # The identifier of the flow.
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+ #
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+ # @option params [required, String] :alias_id
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+ # The identifier of the alias.
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+ #
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+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.delete_contact_flow_alias({
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+ # instance_id: "InstanceIdOrArn", # required
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+ # contact_flow_id: "ARN", # required
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+ # alias_id: "ResourceId", # required
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+ # })
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowAlias AWS API Documentation
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+ #
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+ # @overload delete_contact_flow_alias(params = {})
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+ # @param [Hash] params ({})
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+ def delete_contact_flow_alias(params = {}, options = {})
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+ req = build_request(:delete_contact_flow_alias, params)
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+ req.send_request(options)
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+ end
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+
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  # Deletes the specified flow module.
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  #
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  # @option params [required, String] :instance_id
@@ -8650,6 +8754,55 @@ module Aws::Connect
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  req.send_request(options)
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  end
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+ # Returns information about a specific flow alias, including the version
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+ # that it points to.
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+ #
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+ # @option params [required, String] :instance_id
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+ # The identifier of the Connect Customer instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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+ #
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+ # @option params [required, String] :contact_flow_id
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+ # The identifier of the flow.
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+ #
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+ # @option params [required, String] :alias_id
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+ # The identifier of the alias.
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+ #
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+ # @return [Types::DescribeContactFlowAliasResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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+ #
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+ # * {Types::DescribeContactFlowAliasResponse#contact_flow_alias #contact_flow_alias} => Types::ContactFlowAliasInfo
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+ #
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+ # @example Request syntax with placeholder values
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+ #
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+ # resp = client.describe_contact_flow_alias({
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+ # instance_id: "InstanceIdOrArn", # required
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+ # contact_flow_id: "ARN", # required
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+ # alias_id: "ResourceId", # required
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+ # })
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+ #
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+ # @example Response structure
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+ #
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+ # resp.contact_flow_alias.contact_flow_id #=> String
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+ # resp.contact_flow_alias.contact_flow_arn #=> String
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+ # resp.contact_flow_alias.alias_id #=> String
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+ # resp.contact_flow_alias.version #=> Integer
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+ # resp.contact_flow_alias.name #=> String
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+ # resp.contact_flow_alias.description #=> String
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+ # resp.contact_flow_alias.last_modified_region #=> String
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+ # resp.contact_flow_alias.last_modified_time #=> Time
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowAlias AWS API Documentation
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+ #
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+ # @overload describe_contact_flow_alias(params = {})
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+ # @param [Hash] params ({})
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+ def describe_contact_flow_alias(params = {}, options = {})
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+ req = build_request(:describe_contact_flow_alias, params)
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+ req.send_request(options)
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+ end
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+
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  # Describes the specified flow module.
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  #
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  # Use the `$SAVED` alias in the request to describe the `SAVED` content
@@ -9912,7 +10065,7 @@ module Aws::Connect
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  # resp.rule.rule_capability_tiers[0] #=> String, one of "GenerativeAI"
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  # resp.rule.function #=> String
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  # resp.rule.actions #=> Array
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- # resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
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+ # resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
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  # resp.rule.actions[0].task_action.name #=> String
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  # resp.rule.actions[0].task_action.description #=> String
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  # resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -9958,6 +10111,17 @@ module Aws::Connect
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  # resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
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  # resp.rule.actions[0].extract_information_action.rules_extraction_definitions #=> Array
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  # resp.rule.actions[0].extract_information_action.rules_extraction_definitions[0].identifier #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.content #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.content["LocaleCode"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags["String"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids #=> Array
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids[0] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags["String"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids #=> Array
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids[0] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.priority #=> String, one of "HIGH", "LOW"
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  # resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
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  # resp.rule.pre_evaluation_filters.and_conditions #=> Array
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  # resp.rule.pre_evaluation_filters.and_conditions[0].resource_type #=> String, one of "CONTACT"
@@ -13041,16 +13205,17 @@ module Aws::Connect
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  # The following are valid filter keys for a `GetMetricDataV2` request:
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  #
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  # `AGENT` \| `AI_AGENT` \| `AI_AGENT_ID` \| `AI_AGENT_NAME` \|
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- # `AI_AGENT_TYPE` \| `AI_PROMPT` \| `AI_PROMPT_ID` \| `AI_PROMPT_NAME`
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- # \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID` \| `AI_TOOL_NAME` \|
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- # `AI_TOOL_TYPE` \| `AI_USE_CASE` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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- # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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- # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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- # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ALIAS` \| `BOT_ID` \|
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- # `BOT_INTENT_NAME` \| `BOT_LOCALE` \| `BOT_VERSION` \| `BROWSER_NAME`
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- # \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
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- # `CAMPAIGN_EXCLUDED_EVENT_TYPE` \| `CASE_STATUS` \| `CASE_TEMPLATE_ARN`
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- # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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+ # `AI_AGENT_NAME_VERSION` \| `AI_AGENT_TYPE` \| `AI_PROMPT` \|
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+ # `AI_PROMPT_ID` \| `AI_PROMPT_NAME` \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID`
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+ # \| `AI_TOOL_NAME` \| `AI_TOOL_TYPE` \| `AI_USE_CASE` \|
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+ # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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+ # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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+ # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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+ # \| `BOT_ALIAS` \| `BOT_ID` \| `BOT_INTENT_NAME` \| `BOT_LOCALE` \|
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+ # `BOT_VERSION` \| `BROWSER_NAME` \| `CAMPAIGN` \|
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+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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+ # `CASE_STATUS` \| `CASE_TEMPLATE_ARN` \| `CHANNEL` \|
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+ # `contact/segmentAttributes/connect:Subtype` \|
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  # `contact/segmentAttributes/connect:ValidationTestType` \|
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  # `DEVICE_MODEL` \| `DEVICE_TYPE` \| `DISCONNECT_REASON` \|
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  # `EVALUATION_FORM` \| `EVALUATION_QUESTION` \| `EVALUATION_SECTION` \|
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  # `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_INVOCATION_METHOD`
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  # \| `WEB_NOTIFICATION_TYPE`
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  #
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- # <note markdown="1"> `AI_AGENT_NAME_VERSION`, `AI_PROMPT_NAME_VERSION`, and
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- # `KNOWLEDGE_ARTICLE_NAME` are valid groupings but not valid filters.
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+ # <note markdown="1"> `AI_PROMPT_NAME_VERSION` and `KNOWLEDGE_ARTICLE_NAME` are valid
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+ # groupings but not valid filters.
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  #
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  # </note>
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  #
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
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- # AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [Active AI Agents][32]
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  #
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  # : Unit: Percent
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Handoff Rate][33]
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Handoff Count][34]
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  #
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Success][35]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_INVOCATION\_SUCCESS\_RATE
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  #
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  # : Unit: Percent
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Success Rate][36]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_INVOCATIONS
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
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- # AI Agent Name Version, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Count][37]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_RESPONSE\_HELPFUL
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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  # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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- # Routing Profile
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Response Helpful][38]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_RESPONSE\_NOT\_HELPFUL
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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  # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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- # Routing Profile
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Response Not Helpful][39]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_RESPONSE\_COMPLETION\_RATE
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  #
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  # : Unit: Percent
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Response Completion Rate][40]
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Involved Contacts][41]
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  #
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  #
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13787
  # : Unit: Count
13635
13788
  #
13636
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13637
- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
13638
- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
13789
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13790
+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
13791
+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
13792
+ # Profile, Session ID
13639
13793
  #
13640
13794
  # UI name: [AI Prompt Invocation Success][42]
13641
13795
  #
13642
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13643
- #
13644
- # </note>
13645
- #
13646
13796
  # AI\_PROMPT\_INVOCATION\_SUCCESS\_RATE
13647
13797
  #
13648
13798
  # : Unit: Percent
13649
13799
  #
13650
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13651
- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
13652
- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
13800
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13801
+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
13802
+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
13803
+ # Profile, Session ID
13653
13804
  #
13654
13805
  # UI name: [AI Prompt Invocation Success Rate][43]
13655
13806
  #
13656
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13657
- #
13658
- # </note>
13659
- #
13660
13807
  # AI\_PROMPT\_INVOCATIONS
13661
13808
  #
13662
13809
  # : Unit: Count
13663
13810
  #
13664
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13665
- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
13666
- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
13811
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13812
+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
13813
+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
13814
+ # Profile, Session ID
13667
13815
  #
13668
13816
  # UI name: [AI Prompt Invocations][44]
13669
13817
  #
13670
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13671
- #
13672
- # </note>
13673
- #
13674
13818
  # AI\_TOOL\_INVOCATION\_SUCCESS
13675
13819
  #
13676
13820
  # : Unit: Count
13677
13821
  #
13678
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13679
- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
13680
- # Use Case, Channel, Queue, Routing Profile
13822
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13823
+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13824
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13681
13825
  #
13682
13826
  # UI name: [AI Tool Invocation Success][45]
13683
13827
  #
13684
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13685
- #
13686
- # </note>
13687
- #
13688
13828
  # AI\_TOOL\_INVOCATION\_SUCCESS\_RATE
13689
13829
  #
13690
13830
  # : Unit: Percent
13691
13831
  #
13692
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13693
- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
13694
- # Use Case, Channel, Queue, Routing Profile
13832
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13833
+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13834
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13695
13835
  #
13696
13836
  # UI name: [AI Tool Invocation Success Rate][46]
13697
13837
  #
13698
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13699
- #
13700
- # </note>
13701
- #
13702
13838
  # AI\_TOOL\_INVOCATIONS
13703
13839
  #
13704
13840
  # : Unit: Count
13705
13841
  #
13706
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13707
- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
13708
- # Use Case, Channel, Queue, Routing Profile
13842
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13843
+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13844
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13709
13845
  #
13710
13846
  # UI name: [AI Tool Invocations][47]
13711
13847
  #
13712
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13713
- #
13714
- # </note>
13715
- #
13716
13848
  # AVG\_AI\_AGENT\_CONVERSATION\_TURNS
13717
13849
  #
13718
13850
  # : Unit: Count
13719
13851
  #
13720
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13721
- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
13852
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13853
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
13854
+ # Routing Profile, Session ID
13722
13855
  #
13723
13856
  # UI name: [Average AI Agent Conversation Turns][48]
13724
13857
  #
13725
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13726
- #
13727
- # </note>
13728
- #
13729
13858
  # AVG\_AI\_CONVERSATION\_TURNS
13730
13859
  #
13731
13860
  # : Unit: Count
13732
13861
  #
13733
13862
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13734
- # Type, AI Use Case, Channel, Queue, Routing Profile
13863
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13864
+ # Profile, Session ID
13735
13865
  #
13736
13866
  # UI name: [Average AI Conversation Turns][49]
13737
13867
  #
@@ -13739,58 +13869,43 @@ module Aws::Connect
13739
13869
  #
13740
13870
  # : Unit: Milliseconds
13741
13871
  #
13742
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13743
- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
13744
- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
13872
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13873
+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
13874
+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
13875
+ # Profile, Session ID
13745
13876
  #
13746
13877
  # UI name: [Average AI Prompt Invocation Latency][50]
13747
13878
  #
13748
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13749
- #
13750
- # </note>
13751
- #
13752
13879
  # AVG\_AI\_TOOL\_INVOCATION\_LATENCY
13753
13880
  #
13754
13881
  # : Unit: Milliseconds
13755
13882
  #
13756
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13757
- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
13758
- # Use Case, Channel, Queue, Routing Profile
13883
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13884
+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13885
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13759
13886
  #
13760
13887
  # UI name: [Average AI Tool Invocation Latency][51]
13761
13888
  #
13762
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13763
- #
13764
- # </note>
13765
- #
13766
13889
  # AI\_TOOL\_PARAMETER\_ACCURACY
13767
13890
  #
13768
13891
  # : Unit: Double
13769
13892
  #
13770
13893
  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13771
13894
  # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13772
- # Tool Type, AI Use Case, Channel, Queue, Routing Profile
13895
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13773
13896
  #
13774
13897
  # UI name: [AI Tool Parameter Accuracy][52]
13775
13898
  #
13776
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13777
- #
13778
- # </note>
13779
- #
13780
13899
  # AI\_TOOL\_SELECTION\_ACCURACY
13781
13900
  #
13782
13901
  # : Unit: Double
13783
13902
  #
13784
13903
  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13785
13904
  # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13786
- # Tool Type, AI Use Case, Channel, Queue, Routing Profile
13905
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13787
13906
  #
13788
13907
  # UI name: [AI Tool Selection Accuracy][53]
13789
13908
  #
13790
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13791
- #
13792
- # </note>
13793
- #
13794
13909
  # AI\_TOOL\_UTILIZATION\_ACCURACY
13795
13910
  #
13796
13911
  # : Unit: Double
@@ -13801,16 +13916,13 @@ module Aws::Connect
13801
13916
  #
13802
13917
  # UI name: [AI Tool Utilization Accuracy][54]
13803
13918
  #
13804
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13805
- #
13806
- # </note>
13807
- #
13808
13919
  # COMPLETENESS\_SCORE
13809
13920
  #
13810
13921
  # : Unit: Double
13811
13922
  #
13812
13923
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13813
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13924
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13925
+ # Profile, Session ID
13814
13926
  #
13815
13927
  # UI name: [Completeness Score][55]
13816
13928
  #
@@ -13819,7 +13931,8 @@ module Aws::Connect
13819
13931
  # : Unit: Double
13820
13932
  #
13821
13933
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13822
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13934
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13935
+ # Profile, Session ID
13823
13936
  #
13824
13937
  # UI name: [Faithfulness Score][56]
13825
13938
  #
@@ -13828,7 +13941,8 @@ module Aws::Connect
13828
13941
  # : Unit: Double
13829
13942
  #
13830
13943
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13831
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13944
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13945
+ # Profile, Session ID
13832
13946
  #
13833
13947
  # UI name: [Goal Success Rate][57]
13834
13948
  #
@@ -13836,8 +13950,9 @@ module Aws::Connect
13836
13950
  #
13837
13951
  # : Unit: Count
13838
13952
  #
13839
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
13840
- # AI Use Case, Channel, Knowledge Base Name, Queue, Routing Profile
13953
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13954
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
13955
+ # Knowledge Base Name, Queue, Routing Profile, Session ID
13841
13956
  #
13842
13957
  # UI name: [Knowledge Content References][58]
13843
13958
  #
@@ -13846,7 +13961,8 @@ module Aws::Connect
13846
13961
  # : Unit: Percent
13847
13962
  #
13848
13963
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13849
- # Type, AI Use Case, Channel, Queue, Routing Profile
13964
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13965
+ # Profile, Session ID
13850
13966
  #
13851
13967
  # UI name: [Proactive Intent Engagement Rate][59]
13852
13968
  #
@@ -13855,7 +13971,8 @@ module Aws::Connect
13855
13971
  # : Unit: Percent
13856
13972
  #
13857
13973
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13858
- # Type, AI Use Case, Channel, Queue, Routing Profile
13974
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13975
+ # Profile, Session ID
13859
13976
  #
13860
13977
  # UI name: [Proactive Intent Response Rate][60]
13861
13978
  #
@@ -13864,7 +13981,8 @@ module Aws::Connect
13864
13981
  # : Unit: Count
13865
13982
  #
13866
13983
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13867
- # Type, AI Use Case, Channel, Queue, Routing Profile
13984
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13985
+ # Profile, Session ID
13868
13986
  #
13869
13987
  # UI name: [Proactive Intents Answered][61]
13870
13988
  #
@@ -13873,7 +13991,8 @@ module Aws::Connect
13873
13991
  # : Unit: Count
13874
13992
  #
13875
13993
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13876
- # Type, AI Use Case, Channel, Queue, Routing Profile
13994
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13995
+ # Profile, Session ID
13877
13996
  #
13878
13997
  # UI name: [Proactive Intents Detected][62]
13879
13998
  #
@@ -13882,7 +14001,8 @@ module Aws::Connect
13882
14001
  # : Unit: Count
13883
14002
  #
13884
14003
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13885
- # Type, AI Use Case, Channel, Queue, Routing Profile
14004
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
14005
+ # Profile, Session ID
13886
14006
  #
13887
14007
  # UI name: [Proactive Intents Engaged][63]
13888
14008
  #
@@ -14787,6 +14907,64 @@ module Aws::Connect
14787
14907
  #
14788
14908
  # UI name: [Recipients interacted][135]
14789
14909
  #
14910
+ # AI\_AGENT\_COLLABORATORS
14911
+ #
14912
+ # : Unit: Count
14913
+ #
14914
+ # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
14915
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
14916
+ # Profile, Session ID
14917
+ #
14918
+ # UI name: [AI Agent Collaborators][136]
14919
+ #
14920
+ # AI\_AGENT\_COLLABORATION\_INVOCATIONS
14921
+ #
14922
+ # : Unit: Count
14923
+ #
14924
+ # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
14925
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
14926
+ # Profile, Session ID
14927
+ #
14928
+ # UI name: [AI Agent Collaboration Invocations][137]
14929
+ #
14930
+ # AI\_AGENT\_SELECTION\_ACCURACY
14931
+ #
14932
+ # : Unit: Double
14933
+ #
14934
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14935
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14936
+ # Routing Profile, Session ID
14937
+ #
14938
+ # UI name: [AI Agent Selection Accuracy][138]
14939
+ #
14940
+ # <note markdown="1"> This metric is available as part of Connect Customer AI.
14941
+ #
14942
+ # </note>
14943
+ #
14944
+ # AVG\_AI\_AGENT\_INVOCATION\_LATENCY
14945
+ #
14946
+ # : Unit: Milliseconds
14947
+ #
14948
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14949
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14950
+ # Routing Profile, Session ID
14951
+ #
14952
+ # UI name: [Average AI Agent Invocation Latency][139]
14953
+ #
14954
+ # CONTEXT\_FIDELITY\_SCORE
14955
+ #
14956
+ # : Unit: Double
14957
+ #
14958
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14959
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14960
+ # Routing Profile, Session ID
14961
+ #
14962
+ # UI name: [Context Fidelity Score][140]
14963
+ #
14964
+ # <note markdown="1"> This metric is available as part of Connect Customer AI.
14965
+ #
14966
+ # </note>
14967
+ #
14790
14968
  # RECIPIENTS\_TARGETED
14791
14969
  #
14792
14970
  # : This metric is only available for outbound campaigns initiated using
@@ -14797,7 +14975,7 @@ module Aws::Connect
14797
14975
  #
14798
14976
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
14799
14977
  #
14800
- # UI name: [Recipients targeted][136]
14978
+ # UI name: [Recipients targeted][141]
14801
14979
  #
14802
14980
  # REOPENED\_CASE\_ACTIONS
14803
14981
  #
@@ -14807,7 +14985,7 @@ module Aws::Connect
14807
14985
  #
14808
14986
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
14809
14987
  #
14810
- # UI name: [Cases reopened][137]
14988
+ # UI name: [Cases reopened][142]
14811
14989
  #
14812
14990
  # RESOLVED\_CASE\_ACTIONS
14813
14991
  #
@@ -14817,7 +14995,7 @@ module Aws::Connect
14817
14995
  #
14818
14996
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
14819
14997
  #
14820
- # UI name: [Cases resolved][138]
14998
+ # UI name: [Cases resolved][143]
14821
14999
  #
14822
15000
  # SERVICE\_LEVEL
14823
15001
  #
@@ -14832,7 +15010,7 @@ module Aws::Connect
14832
15010
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14833
15011
  # (for "Less than") or `LTE` (for "Less than equal").
14834
15012
  #
14835
- # UI name: [Service level X][139]
15013
+ # UI name: [Service level X][144]
14836
15014
  #
14837
15015
  # STEP\_CONTACTS\_QUEUED
14838
15016
  #
@@ -14864,7 +15042,7 @@ module Aws::Connect
14864
15042
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14865
15043
  # Agent Hierarchy
14866
15044
  #
14867
- # UI name: [Agent API connecting time][140]
15045
+ # UI name: [Agent API connecting time][145]
14868
15046
  #
14869
15047
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
14870
15048
  # metric.
@@ -14887,7 +15065,7 @@ module Aws::Connect
14887
15065
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
14888
15066
  # RoutingStepExpression, Q in Connect
14889
15067
  #
14890
- # UI name: [Contact abandoned][141]
15068
+ # UI name: [Contact abandoned][146]
14891
15069
  #
14892
15070
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
14893
15071
  #
@@ -14900,7 +15078,7 @@ module Aws::Connect
14900
15078
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14901
15079
  # (for "Less than") or `LTE` (for "Less than equal").
14902
15080
  #
14903
- # UI name: [Contacts abandoned in X seconds][142]
15081
+ # UI name: [Contacts abandoned in X seconds][147]
14904
15082
  #
14905
15083
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
14906
15084
  #
@@ -14913,7 +15091,7 @@ module Aws::Connect
14913
15091
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14914
15092
  # (for "Less than") or `LTE` (for "Less than equal").
14915
15093
  #
14916
- # UI name: [Contacts answered in X seconds][143]
15094
+ # UI name: [Contacts answered in X seconds][148]
14917
15095
  #
14918
15096
  # SUM\_CONTACT\_FLOW\_TIME
14919
15097
  #
@@ -14922,7 +15100,7 @@ module Aws::Connect
14922
15100
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14923
15101
  # Agent Hierarchy, Q in Connect
14924
15102
  #
14925
- # UI name: [Contact flow time][144]
15103
+ # UI name: [Contact flow time][149]
14926
15104
  #
14927
15105
  # SUM\_CONTACT\_TIME\_AGENT
14928
15106
  #
@@ -14930,7 +15108,7 @@ module Aws::Connect
14930
15108
  #
14931
15109
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14932
15110
  #
14933
- # UI name: [Agent on contact time][145]
15111
+ # UI name: [Agent on contact time][150]
14934
15112
  #
14935
15113
  # SUM\_CONTACTS\_DISCONNECTED
14936
15114
  #
@@ -14942,7 +15120,7 @@ module Aws::Connect
14942
15120
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
14943
15121
  # Connect
14944
15122
  #
14945
- # UI name: [Contact disconnected][146]
15123
+ # UI name: [Contact disconnected][151]
14946
15124
  #
14947
15125
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
14948
15126
  #
@@ -14950,7 +15128,7 @@ module Aws::Connect
14950
15128
  #
14951
15129
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14952
15130
  #
14953
- # UI name: [Error status time][147]
15131
+ # UI name: [Error status time][152]
14954
15132
  #
14955
15133
  # SUM\_HANDLE\_TIME
14956
15134
  #
@@ -14959,7 +15137,7 @@ module Aws::Connect
14959
15137
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14960
15138
  # Agent Hierarchy, Q in Connect
14961
15139
  #
14962
- # UI name: [Contact handle time][148]
15140
+ # UI name: [Contact handle time][153]
14963
15141
  #
14964
15142
  # SUM\_HOLD\_TIME
14965
15143
  #
@@ -14968,7 +15146,7 @@ module Aws::Connect
14968
15146
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14969
15147
  # Agent Hierarchy, Q in Connect
14970
15148
  #
14971
- # UI name: [Customer hold time][149]
15149
+ # UI name: [Customer hold time][154]
14972
15150
  #
14973
15151
  # SUM\_IDLE\_TIME\_AGENT
14974
15152
  #
@@ -14976,7 +15154,7 @@ module Aws::Connect
14976
15154
  #
14977
15155
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14978
15156
  #
14979
- # UI name: [Agent idle time][150]
15157
+ # UI name: [Agent idle time][155]
14980
15158
  #
14981
15159
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
14982
15160
  #
@@ -14985,7 +15163,7 @@ module Aws::Connect
14985
15163
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14986
15164
  # Agent Hierarchy, Q in Connect
14987
15165
  #
14988
- # UI name: [Agent interaction and hold time][151]
15166
+ # UI name: [Agent interaction and hold time][156]
14989
15167
  #
14990
15168
  # SUM\_INTERACTION\_TIME
14991
15169
  #
@@ -14994,7 +15172,7 @@ module Aws::Connect
14994
15172
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14995
15173
  # Agent Hierarchy
14996
15174
  #
14997
- # UI name: [Agent interaction time][152]
15175
+ # UI name: [Agent interaction time][157]
14998
15176
  #
14999
15177
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
15000
15178
  #
@@ -15002,7 +15180,7 @@ module Aws::Connect
15002
15180
  #
15003
15181
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
15004
15182
  #
15005
- # UI name: [Agent non-productive time][153]
15183
+ # UI name: [Agent non-productive time][158]
15006
15184
  #
15007
15185
  # SUM\_ONLINE\_TIME\_AGENT
15008
15186
  #
@@ -15010,7 +15188,7 @@ module Aws::Connect
15010
15188
  #
15011
15189
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
15012
15190
  #
15013
- # UI name: [Online time][154]
15191
+ # UI name: [Online time][159]
15014
15192
  #
15015
15193
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
15016
15194
  #
@@ -15019,7 +15197,7 @@ module Aws::Connect
15019
15197
  # Valid groupings and filters: Queue, Channel, Routing Profile,
15020
15198
  # contact/segmentAttributes/connect:Subtype, Q in Connect
15021
15199
  #
15022
- # UI name: [Callback attempts][155]
15200
+ # UI name: [Callback attempts][160]
15023
15201
  #
15024
15202
  #
15025
15203
  #
@@ -15158,26 +15336,31 @@ module Aws::Connect
15158
15336
  # [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
15159
15337
  # [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
15160
15338
  # [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
15161
- # [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
15162
- # [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
15163
- # [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
15164
- # [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
15165
- # [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
15166
- # [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
15167
- # [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
15168
- # [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
15169
- # [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
15170
- # [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
15171
- # [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
15172
- # [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
15173
- # [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
15174
- # [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
15175
- # [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
15176
- # [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
15177
- # [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
15178
- # [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
15179
- # [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
15180
- # [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
15339
+ # [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
15340
+ # [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
15341
+ # [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
15342
+ # [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
15343
+ # [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
15344
+ # [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
15345
+ # [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
15346
+ # [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
15347
+ # [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
15348
+ # [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
15349
+ # [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
15350
+ # [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
15351
+ # [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
15352
+ # [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
15353
+ # [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
15354
+ # [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
15355
+ # [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
15356
+ # [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
15357
+ # [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
15358
+ # [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
15359
+ # [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
15360
+ # [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
15361
+ # [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
15362
+ # [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
15363
+ # [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
15181
15364
  #
15182
15365
  # @option params [String] :next_token
15183
15366
  # The token for the next set of results. Use the value returned in the
@@ -16208,6 +16391,65 @@ module Aws::Connect
16208
16391
  req.send_request(options)
16209
16392
  end
16210
16393
 
16394
+ # Lists the aliases associated with a flow, including the version that
16395
+ # each alias points to.
16396
+ #
16397
+ # @option params [required, String] :instance_id
16398
+ # The identifier of the Connect Customer instance. You can [find the
16399
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
16400
+ #
16401
+ #
16402
+ #
16403
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
16404
+ #
16405
+ # @option params [required, String] :contact_flow_id
16406
+ # The identifier of the flow.
16407
+ #
16408
+ # @option params [String] :next_token
16409
+ # The token for the next set of results. Use the value returned in the
16410
+ # previous response in the next request to retrieve the next set of
16411
+ # results.
16412
+ #
16413
+ # @option params [Integer] :max_results
16414
+ # The maximum number of results to return per page.
16415
+ #
16416
+ # @return [Types::ListContactFlowAliasesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
16417
+ #
16418
+ # * {Types::ListContactFlowAliasesResponse#contact_flow_alias_summary_list #contact_flow_alias_summary_list} => Array&lt;Types::ContactFlowAliasSummary&gt;
16419
+ # * {Types::ListContactFlowAliasesResponse#next_token #next_token} => String
16420
+ #
16421
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
16422
+ #
16423
+ # @example Request syntax with placeholder values
16424
+ #
16425
+ # resp = client.list_contact_flow_aliases({
16426
+ # instance_id: "InstanceIdOrArn", # required
16427
+ # contact_flow_id: "ARN", # required
16428
+ # next_token: "NextToken",
16429
+ # max_results: 1,
16430
+ # })
16431
+ #
16432
+ # @example Response structure
16433
+ #
16434
+ # resp.contact_flow_alias_summary_list #=> Array
16435
+ # resp.contact_flow_alias_summary_list[0].arn #=> String
16436
+ # resp.contact_flow_alias_summary_list[0].alias_id #=> String
16437
+ # resp.contact_flow_alias_summary_list[0].version #=> Integer
16438
+ # resp.contact_flow_alias_summary_list[0].alias_name #=> String
16439
+ # resp.contact_flow_alias_summary_list[0].alias_description #=> String
16440
+ # resp.contact_flow_alias_summary_list[0].last_modified_time #=> Time
16441
+ # resp.contact_flow_alias_summary_list[0].last_modified_region #=> String
16442
+ # resp.next_token #=> String
16443
+ #
16444
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowAliases AWS API Documentation
16445
+ #
16446
+ # @overload list_contact_flow_aliases(params = {})
16447
+ # @param [Hash] params ({})
16448
+ def list_contact_flow_aliases(params = {}, options = {})
16449
+ req = build_request(:list_contact_flow_aliases, params)
16450
+ req.send_request(options)
16451
+ end
16452
+
16211
16453
  # Lists all aliases associated with a contact flow module, showing their
16212
16454
  # current version mappings and metadata.
16213
16455
  #
@@ -16417,6 +16659,8 @@ module Aws::Connect
16417
16659
  # resp.contact_flow_version_summary_list[0].arn #=> String
16418
16660
  # resp.contact_flow_version_summary_list[0].version_description #=> String
16419
16661
  # resp.contact_flow_version_summary_list[0].version #=> Integer
16662
+ # resp.contact_flow_version_summary_list[0].last_modified_time #=> Time
16663
+ # resp.contact_flow_version_summary_list[0].last_modified_region #=> String
16420
16664
  # resp.next_token #=> String
16421
16665
  #
16422
16666
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersions AWS API Documentation
@@ -18842,7 +19086,7 @@ module Aws::Connect
18842
19086
  # resp.rule_summary_list[0].rule_capability_tiers #=> Array
18843
19087
  # resp.rule_summary_list[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
18844
19088
  # resp.rule_summary_list[0].action_summaries #=> Array
18845
- # resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
19089
+ # resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
18846
19090
  # resp.rule_summary_list[0].created_time #=> Time
18847
19091
  # resp.rule_summary_list[0].last_updated_time #=> Time
18848
19092
  # resp.next_token #=> String
@@ -23048,7 +23292,7 @@ module Aws::Connect
23048
23292
  # resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
23049
23293
  # resp.rules[0].trigger_event_source.integration_association_id #=> String
23050
23294
  # resp.rules[0].action_summaries #=> Array
23051
- # resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
23295
+ # resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
23052
23296
  # resp.rules[0].rule_capability_tiers #=> Array
23053
23297
  # resp.rules[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
23054
23298
  # resp.rules[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
@@ -24747,9 +24991,15 @@ module Aws::Connect
24747
24991
  # The types of connection information to return in the response. This
24748
24992
  # parameter is optional.
24749
24993
  #
24750
- # Specify `CONNECTION_CREDENTIALS` to receive a connection token.
24751
- # Specify `WEBSOCKET` to receive a websocket URL. You can specify both.
24752
- # No other value returns connection information.
24994
+ # To receive connection information, specify one or both of the
24995
+ # following values:
24996
+ #
24997
+ # * `CONNECTION_CREDENTIALS`: Returns a connection token.
24998
+ #
24999
+ # * `WEBSOCKET`: Returns a websocket URL.
25000
+ #
25001
+ # `WEBSOCKET` and `CONNECTION_CREDENTIALS` are the values this operation
25002
+ # acts on. No other value returns connection information.
24753
25003
  #
24754
25004
  # Request `WEBSOCKET` to get a URL the participant connects to directly.
24755
25005
  # You do not need to call [CreateParticipantConnection][1] for it.
@@ -24759,8 +25009,11 @@ module Aws::Connect
24759
25009
  # If you omit this parameter, the response has no connection
24760
25010
  # information.
24761
25011
  #
24762
- # <note markdown="1"> If the information you request cannot be returned, StartChatContact
24763
- # returns an error rather than a response that omits it.
25012
+ # <note markdown="1"> When you start a new chat contact and the information you request
25013
+ # cannot be returned, StartChatContact returns an error rather than a
25014
+ # response that omits it. When you retry a request with the same
25015
+ # `ClientToken`, the response repeats the original contact and can omit
25016
+ # a websocket URL if the chat has already ended.
24764
25017
  #
24765
25018
  # </note>
24766
25019
  #
@@ -24773,8 +25026,8 @@ module Aws::Connect
24773
25026
  # endpoint. Use it to initiate real-time message streaming when the chat
24774
25027
  # is created. This parameter is optional.
24775
25028
  #
24776
- # When you set this parameter, the response includes `StreamingId`. You
24777
- # do not need to call [StartContactStreaming][1].
25029
+ # Setting this parameter returns a `StreamingId` in the response, and
25030
+ # you do not need to call [StartContactStreaming][1].
24778
25031
  #
24779
25032
  # <note markdown="1"> This parameter starts message streaming only. The response does not
24780
25033
  # include connection information, and setting this parameter does not
@@ -27571,6 +27824,54 @@ module Aws::Connect
27571
27824
  req.send_request(options)
27572
27825
  end
27573
27826
 
27827
+ # Updates the name, description, or flow version associated with an
27828
+ # alias.
27829
+ #
27830
+ # @option params [required, String] :instance_id
27831
+ # The identifier of the Connect Customer instance. You can [find the
27832
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
27833
+ #
27834
+ #
27835
+ #
27836
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
27837
+ #
27838
+ # @option params [required, String] :contact_flow_id
27839
+ # The identifier of the flow.
27840
+ #
27841
+ # @option params [required, String] :alias_id
27842
+ # The identifier of the alias.
27843
+ #
27844
+ # @option params [String] :name
27845
+ # The name of the alias.
27846
+ #
27847
+ # @option params [String] :description
27848
+ # The description of the alias.
27849
+ #
27850
+ # @option params [Integer] :contact_flow_version
27851
+ # The version of the flow.
27852
+ #
27853
+ # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
27854
+ #
27855
+ # @example Request syntax with placeholder values
27856
+ #
27857
+ # resp = client.update_contact_flow_alias({
27858
+ # instance_id: "InstanceIdOrArn", # required
27859
+ # contact_flow_id: "ARN", # required
27860
+ # alias_id: "ResourceId", # required
27861
+ # name: "ContactFlowName",
27862
+ # description: "ContactFlowDescription",
27863
+ # contact_flow_version: 1,
27864
+ # })
27865
+ #
27866
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowAlias AWS API Documentation
27867
+ #
27868
+ # @overload update_contact_flow_alias(params = {})
27869
+ # @param [Hash] params ({})
27870
+ def update_contact_flow_alias(params = {}, options = {})
27871
+ req = build_request(:update_contact_flow_alias, params)
27872
+ req.send_request(options)
27873
+ end
27874
+
27574
27875
  # Updates the specified flow.
27575
27876
  #
27576
27877
  # You can also create and update flows using the [Connect Customer Flow
@@ -28971,6 +29272,13 @@ module Aws::Connect
28971
29272
  #
28972
29273
  # </note>
28973
29274
  #
29275
+ # <note markdown="1"> If you set the attribute type `AUTO_MUTE_AGENT_ON_HOLD` to `true`, the
29276
+ # system automatically mutes agents while they're on hold and unmutes
29277
+ # them when they resume the contact. Agents can't change their mute
29278
+ # state while on hold.
29279
+ #
29280
+ # </note>
29281
+ #
28974
29282
  # @option params [required, String] :value
28975
29283
  # The value for the attribute. Maximum character limit is 100.
28976
29284
  #
@@ -29221,7 +29529,7 @@ module Aws::Connect
29221
29529
  #
29222
29530
  # @option params [required, Hash<String,String>] :content
29223
29531
  # The updated localized content of the notification. A map of locale
29224
- # codes and values. Maximum 500 characters per locale.
29532
+ # codes and values. Maximum 500 visible characters per locale.
29225
29533
  #
29226
29534
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
29227
29535
  #
@@ -30242,7 +30550,7 @@ module Aws::Connect
30242
30550
  # function: "RuleFunction", # required
30243
30551
  # actions: [ # required
30244
30552
  # {
30245
- # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
30553
+ # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
30246
30554
  # task_action: {
30247
30555
  # name: "TaskNameExpression", # required
30248
30556
  # description: "TaskDescriptionExpression",
@@ -30339,6 +30647,24 @@ module Aws::Connect
30339
30647
  # },
30340
30648
  # ],
30341
30649
  # },
30650
+ # send_in_app_notification_action: {
30651
+ # content: { # required
30652
+ # "en_US" => "LocalizedString",
30653
+ # },
30654
+ # recipient: { # required
30655
+ # user_tags: {
30656
+ # "String" => "String",
30657
+ # },
30658
+ # user_ids: ["UserId"],
30659
+ # },
30660
+ # exclusion: {
30661
+ # user_tags: {
30662
+ # "String" => "String",
30663
+ # },
30664
+ # user_ids: ["UserId"],
30665
+ # },
30666
+ # priority: "HIGH", # accepts HIGH, LOW
30667
+ # },
30342
30668
  # },
30343
30669
  # ],
30344
30670
  # publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -31681,7 +32007,7 @@ module Aws::Connect
31681
32007
  tracer: tracer
31682
32008
  )
31683
32009
  context[:gem_name] = 'aws-sdk-connect'
31684
- context[:gem_version] = '1.283.0'
32010
+ context[:gem_version] = '1.285.0'
31685
32011
  Seahorse::Client::Request.new(handlers, context)
31686
32012
  end
31687
32013