aws-sdk-connect 1.283.0 → 1.285.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +515 -189
- data/lib/aws-sdk-connect/client_api.rb +170 -0
- data/lib/aws-sdk-connect/types.rb +601 -189
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +66 -0
- data/sig/params.rbs +16 -2
- data/sig/types.rbs +100 -2
- metadata +1 -1
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@@ -2953,6 +2953,57 @@ module Aws::Connect
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req.send_request(options)
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end
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# Creates a named alias that points to a specific version of a flow.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Connect Customer instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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#
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# @option params [String] :description
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# The description of the alias.
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#
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# @option params [required, String] :contact_flow_id
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# The identifier of the flow.
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#
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# @option params [required, Integer] :contact_flow_version
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# The version of the flow.
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#
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# @option params [required, String] :alias_name
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# The name of the alias.
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#
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# @return [Types::CreateContactFlowAliasResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::CreateContactFlowAliasResponse#contact_flow_arn #contact_flow_arn} => String
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# * {Types::CreateContactFlowAliasResponse#id #id} => String
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.create_contact_flow_alias({
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# instance_id: "InstanceIdOrArn", # required
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# description: "ContactFlowDescription",
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# contact_flow_id: "ARN", # required
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# contact_flow_version: 1, # required
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# alias_name: "ContactFlowName", # required
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# })
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#
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# @example Response structure
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#
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# resp.contact_flow_arn #=> String
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# resp.id #=> String
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowAlias AWS API Documentation
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#
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# @overload create_contact_flow_alias(params = {})
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# @param [Hash] params ({})
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def create_contact_flow_alias(params = {}, options = {})
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req = build_request(:create_contact_flow_alias, params)
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req.send_request(options)
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end
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# Creates a flow module for the specified Connect Customer instance.
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#
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# @option params [required, String] :instance_id
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@@ -3141,8 +3192,7 @@ module Aws::Connect
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# Publishes a new version of the flow provided. Versions are immutable
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# and monotonically increasing. If the `FlowContentSha256` provided is
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# different from the `FlowContentSha256` of the `$LATEST` published flow
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# content, then an error is returned.
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# versions for flows of type `Campaign`.
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# content, then an error is returned.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Connect Customer instance.
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@@ -5170,7 +5220,7 @@ module Aws::Connect
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# function: "RuleFunction", # required
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# actions: [ # required
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# {
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# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
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# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
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# task_action: {
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# name: "TaskNameExpression", # required
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# description: "TaskDescriptionExpression",
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# },
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# ],
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# },
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# send_in_app_notification_action: {
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# content: { # required
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# "en_US" => "LocalizedString",
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# },
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# recipient: { # required
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# user_tags: {
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# "String" => "String",
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# },
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# user_ids: ["UserId"],
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# },
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# exclusion: {
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# user_tags: {
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# "String" => "String",
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# },
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# user_ids: ["UserId"],
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# },
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# priority: "HIGH", # accepts HIGH, LOW
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# },
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# },
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# ],
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# publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
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@@ -6709,6 +6777,42 @@ module Aws::Connect
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req.send_request(options)
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end
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# Deletes an alias from a flow without deleting the version that the
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# alias points to.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Connect Customer instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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#
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# @option params [required, String] :contact_flow_id
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# The identifier of the flow.
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#
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# @option params [required, String] :alias_id
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# The identifier of the alias.
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#
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# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.delete_contact_flow_alias({
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# instance_id: "InstanceIdOrArn", # required
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# contact_flow_id: "ARN", # required
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# alias_id: "ResourceId", # required
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# })
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteContactFlowAlias AWS API Documentation
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#
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# @overload delete_contact_flow_alias(params = {})
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# @param [Hash] params ({})
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def delete_contact_flow_alias(params = {}, options = {})
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req = build_request(:delete_contact_flow_alias, params)
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req.send_request(options)
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end
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# Deletes the specified flow module.
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#
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# @option params [required, String] :instance_id
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req.send_request(options)
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end
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# Returns information about a specific flow alias, including the version
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# that it points to.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Connect Customer instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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#
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# @option params [required, String] :contact_flow_id
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# The identifier of the flow.
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#
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# @option params [required, String] :alias_id
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# The identifier of the alias.
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#
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# @return [Types::DescribeContactFlowAliasResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
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#
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# * {Types::DescribeContactFlowAliasResponse#contact_flow_alias #contact_flow_alias} => Types::ContactFlowAliasInfo
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#
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# @example Request syntax with placeholder values
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#
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# resp = client.describe_contact_flow_alias({
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# instance_id: "InstanceIdOrArn", # required
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# contact_flow_id: "ARN", # required
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# alias_id: "ResourceId", # required
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# })
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#
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# @example Response structure
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#
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# resp.contact_flow_alias.contact_flow_id #=> String
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# resp.contact_flow_alias.contact_flow_arn #=> String
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# resp.contact_flow_alias.alias_id #=> String
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# resp.contact_flow_alias.version #=> Integer
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# resp.contact_flow_alias.name #=> String
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# resp.contact_flow_alias.description #=> String
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# resp.contact_flow_alias.last_modified_region #=> String
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# resp.contact_flow_alias.last_modified_time #=> Time
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowAlias AWS API Documentation
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#
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# @overload describe_contact_flow_alias(params = {})
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# @param [Hash] params ({})
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def describe_contact_flow_alias(params = {}, options = {})
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req = build_request(:describe_contact_flow_alias, params)
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req.send_request(options)
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end
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# Describes the specified flow module.
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#
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# Use the `$SAVED` alias in the request to describe the `SAVED` content
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# resp.rule.rule_capability_tiers[0] #=> String, one of "GenerativeAI"
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# resp.rule.function #=> String
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# resp.rule.actions #=> Array
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# resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
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# resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
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# resp.rule.actions[0].task_action.name #=> String
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# resp.rule.actions[0].task_action.description #=> String
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# resp.rule.actions[0].task_action.contact_flow_id #=> String
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# resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
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# resp.rule.actions[0].extract_information_action.rules_extraction_definitions #=> Array
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# resp.rule.actions[0].extract_information_action.rules_extraction_definitions[0].identifier #=> String
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# resp.rule.actions[0].send_in_app_notification_action.content #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.content["LocaleCode"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags["String"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids #=> Array
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids[0] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags["String"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids #=> Array
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids[0] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.priority #=> String, one of "HIGH", "LOW"
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# resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
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# resp.rule.pre_evaluation_filters.and_conditions #=> Array
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# resp.rule.pre_evaluation_filters.and_conditions[0].resource_type #=> String, one of "CONTACT"
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# The following are valid filter keys for a `GetMetricDataV2` request:
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#
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# `AGENT` \| `AI_AGENT` \| `AI_AGENT_ID` \| `AI_AGENT_NAME` \|
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# `
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# \| `
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# \| `
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# \| `
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# `AI_AGENT_NAME_VERSION` \| `AI_AGENT_TYPE` \| `AI_PROMPT` \|
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# `AI_PROMPT_ID` \| `AI_PROMPT_NAME` \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID`
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# \| `AI_TOOL_NAME` \| `AI_TOOL_TYPE` \| `AI_USE_CASE` \|
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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# \| `BOT_ALIAS` \| `BOT_ID` \| `BOT_INTENT_NAME` \| `BOT_LOCALE` \|
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# `BOT_VERSION` \| `BROWSER_NAME` \| `CAMPAIGN` \|
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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# `CASE_STATUS` \| `CASE_TEMPLATE_ARN` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `contact/segmentAttributes/connect:ValidationTestType` \|
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# `DEVICE_MODEL` \| `DEVICE_TYPE` \| `DISCONNECT_REASON` \|
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# `EVALUATION_FORM` \| `EVALUATION_QUESTION` \| `EVALUATION_SECTION` \|
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# `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_INVOCATION_METHOD`
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13326
|
# \| `WEB_NOTIFICATION_TYPE`
|
|
13162
13327
|
#
|
|
13163
|
-
# <note markdown="1"> `
|
|
13164
|
-
#
|
|
13328
|
+
# <note markdown="1"> `AI_PROMPT_NAME_VERSION` and `KNOWLEDGE_ARTICLE_NAME` are valid
|
|
13329
|
+
# groupings but not valid filters.
|
|
13165
13330
|
#
|
|
13166
13331
|
# </note>
|
|
13167
13332
|
#
|
|
@@ -13521,8 +13686,9 @@ module Aws::Connect
|
|
|
13521
13686
|
#
|
|
13522
13687
|
# : Unit: Count
|
|
13523
13688
|
#
|
|
13524
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13525
|
-
# AI Use Case, Channel, Queue,
|
|
13689
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13690
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13691
|
+
# Routing Profile, Session ID
|
|
13526
13692
|
#
|
|
13527
13693
|
# UI name: [Active AI Agents][32]
|
|
13528
13694
|
#
|
|
@@ -13531,7 +13697,8 @@ module Aws::Connect
|
|
|
13531
13697
|
# : Unit: Percent
|
|
13532
13698
|
#
|
|
13533
13699
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13534
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13700
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13701
|
+
# Profile, Session ID
|
|
13535
13702
|
#
|
|
13536
13703
|
# UI name: [AI Handoff Rate][33]
|
|
13537
13704
|
#
|
|
@@ -13540,7 +13707,8 @@ module Aws::Connect
|
|
|
13540
13707
|
# : Unit: Count
|
|
13541
13708
|
#
|
|
13542
13709
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13543
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13710
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13711
|
+
# Profile, Session ID
|
|
13544
13712
|
#
|
|
13545
13713
|
# UI name: [AI Handoff Count][34]
|
|
13546
13714
|
#
|
|
@@ -13548,75 +13716,59 @@ module Aws::Connect
|
|
|
13548
13716
|
#
|
|
13549
13717
|
# : Unit: Count
|
|
13550
13718
|
#
|
|
13551
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13552
|
-
# Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13719
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13720
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13721
|
+
# Routing Profile, Session ID
|
|
13553
13722
|
#
|
|
13554
13723
|
# UI name: [AI Agent Invocation Success][35]
|
|
13555
13724
|
#
|
|
13556
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13557
|
-
#
|
|
13558
|
-
# </note>
|
|
13559
|
-
#
|
|
13560
13725
|
# AI\_AGENT\_INVOCATION\_SUCCESS\_RATE
|
|
13561
13726
|
#
|
|
13562
13727
|
# : Unit: Percent
|
|
13563
13728
|
#
|
|
13564
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13565
|
-
# Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13729
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13730
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13731
|
+
# Routing Profile, Session ID
|
|
13566
13732
|
#
|
|
13567
13733
|
# UI name: [AI Agent Invocation Success Rate][36]
|
|
13568
13734
|
#
|
|
13569
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13570
|
-
#
|
|
13571
|
-
# </note>
|
|
13572
|
-
#
|
|
13573
13735
|
# AI\_AGENT\_INVOCATIONS
|
|
13574
13736
|
#
|
|
13575
13737
|
# : Unit: Count
|
|
13576
13738
|
#
|
|
13577
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13578
|
-
# AI Agent Name Version, AI Use Case, Channel, Queue,
|
|
13739
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13740
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13741
|
+
# Routing Profile, Session ID
|
|
13579
13742
|
#
|
|
13580
13743
|
# UI name: [AI Agent Invocation Count][37]
|
|
13581
13744
|
#
|
|
13582
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13583
|
-
#
|
|
13584
|
-
# </note>
|
|
13585
|
-
#
|
|
13586
13745
|
# AI\_AGENT\_RESPONSE\_HELPFUL
|
|
13587
13746
|
#
|
|
13588
13747
|
# : Unit: Count
|
|
13589
13748
|
#
|
|
13590
13749
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13591
13750
|
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13592
|
-
# Routing Profile
|
|
13751
|
+
# Routing Profile, Session ID
|
|
13593
13752
|
#
|
|
13594
13753
|
# UI name: [AI Agent Response Helpful][38]
|
|
13595
13754
|
#
|
|
13596
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13597
|
-
#
|
|
13598
|
-
# </note>
|
|
13599
|
-
#
|
|
13600
13755
|
# AI\_AGENT\_RESPONSE\_NOT\_HELPFUL
|
|
13601
13756
|
#
|
|
13602
13757
|
# : Unit: Count
|
|
13603
13758
|
#
|
|
13604
13759
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13605
13760
|
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13606
|
-
# Routing Profile
|
|
13761
|
+
# Routing Profile, Session ID
|
|
13607
13762
|
#
|
|
13608
13763
|
# UI name: [AI Agent Response Not Helpful][39]
|
|
13609
13764
|
#
|
|
13610
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13611
|
-
#
|
|
13612
|
-
# </note>
|
|
13613
|
-
#
|
|
13614
13765
|
# AI\_RESPONSE\_COMPLETION\_RATE
|
|
13615
13766
|
#
|
|
13616
13767
|
# : Unit: Percent
|
|
13617
13768
|
#
|
|
13618
13769
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13619
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13770
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13771
|
+
# Profile, Session ID
|
|
13620
13772
|
#
|
|
13621
13773
|
# UI name: [AI Response Completion Rate][40]
|
|
13622
13774
|
#
|
|
@@ -13625,7 +13777,8 @@ module Aws::Connect
|
|
|
13625
13777
|
# : Unit: Count
|
|
13626
13778
|
#
|
|
13627
13779
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13628
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13780
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13781
|
+
# Profile, Session ID
|
|
13629
13782
|
#
|
|
13630
13783
|
# UI name: [AI Involved Contacts][41]
|
|
13631
13784
|
#
|
|
@@ -13633,105 +13786,82 @@ module Aws::Connect
|
|
|
13633
13786
|
#
|
|
13634
13787
|
# : Unit: Count
|
|
13635
13788
|
#
|
|
13636
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13637
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13638
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13789
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13790
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13791
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13792
|
+
# Profile, Session ID
|
|
13639
13793
|
#
|
|
13640
13794
|
# UI name: [AI Prompt Invocation Success][42]
|
|
13641
13795
|
#
|
|
13642
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13643
|
-
#
|
|
13644
|
-
# </note>
|
|
13645
|
-
#
|
|
13646
13796
|
# AI\_PROMPT\_INVOCATION\_SUCCESS\_RATE
|
|
13647
13797
|
#
|
|
13648
13798
|
# : Unit: Percent
|
|
13649
13799
|
#
|
|
13650
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13651
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13652
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13800
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13801
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13802
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13803
|
+
# Profile, Session ID
|
|
13653
13804
|
#
|
|
13654
13805
|
# UI name: [AI Prompt Invocation Success Rate][43]
|
|
13655
13806
|
#
|
|
13656
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13657
|
-
#
|
|
13658
|
-
# </note>
|
|
13659
|
-
#
|
|
13660
13807
|
# AI\_PROMPT\_INVOCATIONS
|
|
13661
13808
|
#
|
|
13662
13809
|
# : Unit: Count
|
|
13663
13810
|
#
|
|
13664
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13665
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13666
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13811
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13812
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13813
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13814
|
+
# Profile, Session ID
|
|
13667
13815
|
#
|
|
13668
13816
|
# UI name: [AI Prompt Invocations][44]
|
|
13669
13817
|
#
|
|
13670
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13671
|
-
#
|
|
13672
|
-
# </note>
|
|
13673
|
-
#
|
|
13674
13818
|
# AI\_TOOL\_INVOCATION\_SUCCESS
|
|
13675
13819
|
#
|
|
13676
13820
|
# : Unit: Count
|
|
13677
13821
|
#
|
|
13678
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13679
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13680
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13822
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13823
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13824
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13681
13825
|
#
|
|
13682
13826
|
# UI name: [AI Tool Invocation Success][45]
|
|
13683
13827
|
#
|
|
13684
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13685
|
-
#
|
|
13686
|
-
# </note>
|
|
13687
|
-
#
|
|
13688
13828
|
# AI\_TOOL\_INVOCATION\_SUCCESS\_RATE
|
|
13689
13829
|
#
|
|
13690
13830
|
# : Unit: Percent
|
|
13691
13831
|
#
|
|
13692
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13693
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13694
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13832
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13833
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13834
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13695
13835
|
#
|
|
13696
13836
|
# UI name: [AI Tool Invocation Success Rate][46]
|
|
13697
13837
|
#
|
|
13698
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13699
|
-
#
|
|
13700
|
-
# </note>
|
|
13701
|
-
#
|
|
13702
13838
|
# AI\_TOOL\_INVOCATIONS
|
|
13703
13839
|
#
|
|
13704
13840
|
# : Unit: Count
|
|
13705
13841
|
#
|
|
13706
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13707
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13708
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13842
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13843
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13844
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13709
13845
|
#
|
|
13710
13846
|
# UI name: [AI Tool Invocations][47]
|
|
13711
13847
|
#
|
|
13712
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13713
|
-
#
|
|
13714
|
-
# </note>
|
|
13715
|
-
#
|
|
13716
13848
|
# AVG\_AI\_AGENT\_CONVERSATION\_TURNS
|
|
13717
13849
|
#
|
|
13718
13850
|
# : Unit: Count
|
|
13719
13851
|
#
|
|
13720
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13721
|
-
# Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13852
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13853
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13854
|
+
# Routing Profile, Session ID
|
|
13722
13855
|
#
|
|
13723
13856
|
# UI name: [Average AI Agent Conversation Turns][48]
|
|
13724
13857
|
#
|
|
13725
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13726
|
-
#
|
|
13727
|
-
# </note>
|
|
13728
|
-
#
|
|
13729
13858
|
# AVG\_AI\_CONVERSATION\_TURNS
|
|
13730
13859
|
#
|
|
13731
13860
|
# : Unit: Count
|
|
13732
13861
|
#
|
|
13733
13862
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13734
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13863
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13864
|
+
# Profile, Session ID
|
|
13735
13865
|
#
|
|
13736
13866
|
# UI name: [Average AI Conversation Turns][49]
|
|
13737
13867
|
#
|
|
@@ -13739,58 +13869,43 @@ module Aws::Connect
|
|
|
13739
13869
|
#
|
|
13740
13870
|
# : Unit: Milliseconds
|
|
13741
13871
|
#
|
|
13742
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13743
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13744
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13872
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13873
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13874
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13875
|
+
# Profile, Session ID
|
|
13745
13876
|
#
|
|
13746
13877
|
# UI name: [Average AI Prompt Invocation Latency][50]
|
|
13747
13878
|
#
|
|
13748
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13749
|
-
#
|
|
13750
|
-
# </note>
|
|
13751
|
-
#
|
|
13752
13879
|
# AVG\_AI\_TOOL\_INVOCATION\_LATENCY
|
|
13753
13880
|
#
|
|
13754
13881
|
# : Unit: Milliseconds
|
|
13755
13882
|
#
|
|
13756
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13757
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13758
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13883
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13884
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13885
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13759
13886
|
#
|
|
13760
13887
|
# UI name: [Average AI Tool Invocation Latency][51]
|
|
13761
13888
|
#
|
|
13762
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13763
|
-
#
|
|
13764
|
-
# </note>
|
|
13765
|
-
#
|
|
13766
13889
|
# AI\_TOOL\_PARAMETER\_ACCURACY
|
|
13767
13890
|
#
|
|
13768
13891
|
# : Unit: Double
|
|
13769
13892
|
#
|
|
13770
13893
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13771
13894
|
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13772
|
-
# Tool Type, AI Use Case, Channel, Queue, Routing Profile
|
|
13895
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13773
13896
|
#
|
|
13774
13897
|
# UI name: [AI Tool Parameter Accuracy][52]
|
|
13775
13898
|
#
|
|
13776
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13777
|
-
#
|
|
13778
|
-
# </note>
|
|
13779
|
-
#
|
|
13780
13899
|
# AI\_TOOL\_SELECTION\_ACCURACY
|
|
13781
13900
|
#
|
|
13782
13901
|
# : Unit: Double
|
|
13783
13902
|
#
|
|
13784
13903
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13785
13904
|
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13786
|
-
# Tool Type, AI Use Case, Channel, Queue, Routing Profile
|
|
13905
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13787
13906
|
#
|
|
13788
13907
|
# UI name: [AI Tool Selection Accuracy][53]
|
|
13789
13908
|
#
|
|
13790
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13791
|
-
#
|
|
13792
|
-
# </note>
|
|
13793
|
-
#
|
|
13794
13909
|
# AI\_TOOL\_UTILIZATION\_ACCURACY
|
|
13795
13910
|
#
|
|
13796
13911
|
# : Unit: Double
|
|
@@ -13801,16 +13916,13 @@ module Aws::Connect
|
|
|
13801
13916
|
#
|
|
13802
13917
|
# UI name: [AI Tool Utilization Accuracy][54]
|
|
13803
13918
|
#
|
|
13804
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13805
|
-
#
|
|
13806
|
-
# </note>
|
|
13807
|
-
#
|
|
13808
13919
|
# COMPLETENESS\_SCORE
|
|
13809
13920
|
#
|
|
13810
13921
|
# : Unit: Double
|
|
13811
13922
|
#
|
|
13812
13923
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13813
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13924
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13925
|
+
# Profile, Session ID
|
|
13814
13926
|
#
|
|
13815
13927
|
# UI name: [Completeness Score][55]
|
|
13816
13928
|
#
|
|
@@ -13819,7 +13931,8 @@ module Aws::Connect
|
|
|
13819
13931
|
# : Unit: Double
|
|
13820
13932
|
#
|
|
13821
13933
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13822
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13934
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13935
|
+
# Profile, Session ID
|
|
13823
13936
|
#
|
|
13824
13937
|
# UI name: [Faithfulness Score][56]
|
|
13825
13938
|
#
|
|
@@ -13828,7 +13941,8 @@ module Aws::Connect
|
|
|
13828
13941
|
# : Unit: Double
|
|
13829
13942
|
#
|
|
13830
13943
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13831
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13944
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13945
|
+
# Profile, Session ID
|
|
13832
13946
|
#
|
|
13833
13947
|
# UI name: [Goal Success Rate][57]
|
|
13834
13948
|
#
|
|
@@ -13836,8 +13950,9 @@ module Aws::Connect
|
|
|
13836
13950
|
#
|
|
13837
13951
|
# : Unit: Count
|
|
13838
13952
|
#
|
|
13839
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13840
|
-
# AI
|
|
13953
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13954
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
|
|
13955
|
+
# Knowledge Base Name, Queue, Routing Profile, Session ID
|
|
13841
13956
|
#
|
|
13842
13957
|
# UI name: [Knowledge Content References][58]
|
|
13843
13958
|
#
|
|
@@ -13846,7 +13961,8 @@ module Aws::Connect
|
|
|
13846
13961
|
# : Unit: Percent
|
|
13847
13962
|
#
|
|
13848
13963
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13849
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13964
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13965
|
+
# Profile, Session ID
|
|
13850
13966
|
#
|
|
13851
13967
|
# UI name: [Proactive Intent Engagement Rate][59]
|
|
13852
13968
|
#
|
|
@@ -13855,7 +13971,8 @@ module Aws::Connect
|
|
|
13855
13971
|
# : Unit: Percent
|
|
13856
13972
|
#
|
|
13857
13973
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13858
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13974
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13975
|
+
# Profile, Session ID
|
|
13859
13976
|
#
|
|
13860
13977
|
# UI name: [Proactive Intent Response Rate][60]
|
|
13861
13978
|
#
|
|
@@ -13864,7 +13981,8 @@ module Aws::Connect
|
|
|
13864
13981
|
# : Unit: Count
|
|
13865
13982
|
#
|
|
13866
13983
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13867
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13984
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13985
|
+
# Profile, Session ID
|
|
13868
13986
|
#
|
|
13869
13987
|
# UI name: [Proactive Intents Answered][61]
|
|
13870
13988
|
#
|
|
@@ -13873,7 +13991,8 @@ module Aws::Connect
|
|
|
13873
13991
|
# : Unit: Count
|
|
13874
13992
|
#
|
|
13875
13993
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13876
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13994
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13995
|
+
# Profile, Session ID
|
|
13877
13996
|
#
|
|
13878
13997
|
# UI name: [Proactive Intents Detected][62]
|
|
13879
13998
|
#
|
|
@@ -13882,7 +14001,8 @@ module Aws::Connect
|
|
|
13882
14001
|
# : Unit: Count
|
|
13883
14002
|
#
|
|
13884
14003
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13885
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
14004
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
14005
|
+
# Profile, Session ID
|
|
13886
14006
|
#
|
|
13887
14007
|
# UI name: [Proactive Intents Engaged][63]
|
|
13888
14008
|
#
|
|
@@ -14787,6 +14907,64 @@ module Aws::Connect
|
|
|
14787
14907
|
#
|
|
14788
14908
|
# UI name: [Recipients interacted][135]
|
|
14789
14909
|
#
|
|
14910
|
+
# AI\_AGENT\_COLLABORATORS
|
|
14911
|
+
#
|
|
14912
|
+
# : Unit: Count
|
|
14913
|
+
#
|
|
14914
|
+
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
14915
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
14916
|
+
# Profile, Session ID
|
|
14917
|
+
#
|
|
14918
|
+
# UI name: [AI Agent Collaborators][136]
|
|
14919
|
+
#
|
|
14920
|
+
# AI\_AGENT\_COLLABORATION\_INVOCATIONS
|
|
14921
|
+
#
|
|
14922
|
+
# : Unit: Count
|
|
14923
|
+
#
|
|
14924
|
+
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
14925
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
14926
|
+
# Profile, Session ID
|
|
14927
|
+
#
|
|
14928
|
+
# UI name: [AI Agent Collaboration Invocations][137]
|
|
14929
|
+
#
|
|
14930
|
+
# AI\_AGENT\_SELECTION\_ACCURACY
|
|
14931
|
+
#
|
|
14932
|
+
# : Unit: Double
|
|
14933
|
+
#
|
|
14934
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14935
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14936
|
+
# Routing Profile, Session ID
|
|
14937
|
+
#
|
|
14938
|
+
# UI name: [AI Agent Selection Accuracy][138]
|
|
14939
|
+
#
|
|
14940
|
+
# <note markdown="1"> This metric is available as part of Connect Customer AI.
|
|
14941
|
+
#
|
|
14942
|
+
# </note>
|
|
14943
|
+
#
|
|
14944
|
+
# AVG\_AI\_AGENT\_INVOCATION\_LATENCY
|
|
14945
|
+
#
|
|
14946
|
+
# : Unit: Milliseconds
|
|
14947
|
+
#
|
|
14948
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14949
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14950
|
+
# Routing Profile, Session ID
|
|
14951
|
+
#
|
|
14952
|
+
# UI name: [Average AI Agent Invocation Latency][139]
|
|
14953
|
+
#
|
|
14954
|
+
# CONTEXT\_FIDELITY\_SCORE
|
|
14955
|
+
#
|
|
14956
|
+
# : Unit: Double
|
|
14957
|
+
#
|
|
14958
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14959
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14960
|
+
# Routing Profile, Session ID
|
|
14961
|
+
#
|
|
14962
|
+
# UI name: [Context Fidelity Score][140]
|
|
14963
|
+
#
|
|
14964
|
+
# <note markdown="1"> This metric is available as part of Connect Customer AI.
|
|
14965
|
+
#
|
|
14966
|
+
# </note>
|
|
14967
|
+
#
|
|
14790
14968
|
# RECIPIENTS\_TARGETED
|
|
14791
14969
|
#
|
|
14792
14970
|
# : This metric is only available for outbound campaigns initiated using
|
|
@@ -14797,7 +14975,7 @@ module Aws::Connect
|
|
|
14797
14975
|
#
|
|
14798
14976
|
# Valid groupings and filters: Campaign, Campaign Execution Timestamp
|
|
14799
14977
|
#
|
|
14800
|
-
# UI name: [Recipients targeted][
|
|
14978
|
+
# UI name: [Recipients targeted][141]
|
|
14801
14979
|
#
|
|
14802
14980
|
# REOPENED\_CASE\_ACTIONS
|
|
14803
14981
|
#
|
|
@@ -14807,7 +14985,7 @@ module Aws::Connect
|
|
|
14807
14985
|
#
|
|
14808
14986
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
14809
14987
|
#
|
|
14810
|
-
# UI name: [Cases reopened][
|
|
14988
|
+
# UI name: [Cases reopened][142]
|
|
14811
14989
|
#
|
|
14812
14990
|
# RESOLVED\_CASE\_ACTIONS
|
|
14813
14991
|
#
|
|
@@ -14817,7 +14995,7 @@ module Aws::Connect
|
|
|
14817
14995
|
#
|
|
14818
14996
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
14819
14997
|
#
|
|
14820
|
-
# UI name: [Cases resolved][
|
|
14998
|
+
# UI name: [Cases resolved][143]
|
|
14821
14999
|
#
|
|
14822
15000
|
# SERVICE\_LEVEL
|
|
14823
15001
|
#
|
|
@@ -14832,7 +15010,7 @@ module Aws::Connect
|
|
|
14832
15010
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14833
15011
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14834
15012
|
#
|
|
14835
|
-
# UI name: [Service level X][
|
|
15013
|
+
# UI name: [Service level X][144]
|
|
14836
15014
|
#
|
|
14837
15015
|
# STEP\_CONTACTS\_QUEUED
|
|
14838
15016
|
#
|
|
@@ -14864,7 +15042,7 @@ module Aws::Connect
|
|
|
14864
15042
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14865
15043
|
# Agent Hierarchy
|
|
14866
15044
|
#
|
|
14867
|
-
# UI name: [Agent API connecting time][
|
|
15045
|
+
# UI name: [Agent API connecting time][145]
|
|
14868
15046
|
#
|
|
14869
15047
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
|
|
14870
15048
|
# metric.
|
|
@@ -14887,7 +15065,7 @@ module Aws::Connect
|
|
|
14887
15065
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
|
14888
15066
|
# RoutingStepExpression, Q in Connect
|
|
14889
15067
|
#
|
|
14890
|
-
# UI name: [Contact abandoned][
|
|
15068
|
+
# UI name: [Contact abandoned][146]
|
|
14891
15069
|
#
|
|
14892
15070
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
|
14893
15071
|
#
|
|
@@ -14900,7 +15078,7 @@ module Aws::Connect
|
|
|
14900
15078
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14901
15079
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14902
15080
|
#
|
|
14903
|
-
# UI name: [Contacts abandoned in X seconds][
|
|
15081
|
+
# UI name: [Contacts abandoned in X seconds][147]
|
|
14904
15082
|
#
|
|
14905
15083
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
|
14906
15084
|
#
|
|
@@ -14913,7 +15091,7 @@ module Aws::Connect
|
|
|
14913
15091
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14914
15092
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14915
15093
|
#
|
|
14916
|
-
# UI name: [Contacts answered in X seconds][
|
|
15094
|
+
# UI name: [Contacts answered in X seconds][148]
|
|
14917
15095
|
#
|
|
14918
15096
|
# SUM\_CONTACT\_FLOW\_TIME
|
|
14919
15097
|
#
|
|
@@ -14922,7 +15100,7 @@ module Aws::Connect
|
|
|
14922
15100
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14923
15101
|
# Agent Hierarchy, Q in Connect
|
|
14924
15102
|
#
|
|
14925
|
-
# UI name: [Contact flow time][
|
|
15103
|
+
# UI name: [Contact flow time][149]
|
|
14926
15104
|
#
|
|
14927
15105
|
# SUM\_CONTACT\_TIME\_AGENT
|
|
14928
15106
|
#
|
|
@@ -14930,7 +15108,7 @@ module Aws::Connect
|
|
|
14930
15108
|
#
|
|
14931
15109
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14932
15110
|
#
|
|
14933
|
-
# UI name: [Agent on contact time][
|
|
15111
|
+
# UI name: [Agent on contact time][150]
|
|
14934
15112
|
#
|
|
14935
15113
|
# SUM\_CONTACTS\_DISCONNECTED
|
|
14936
15114
|
#
|
|
@@ -14942,7 +15120,7 @@ module Aws::Connect
|
|
|
14942
15120
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
14943
15121
|
# Connect
|
|
14944
15122
|
#
|
|
14945
|
-
# UI name: [Contact disconnected][
|
|
15123
|
+
# UI name: [Contact disconnected][151]
|
|
14946
15124
|
#
|
|
14947
15125
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
|
14948
15126
|
#
|
|
@@ -14950,7 +15128,7 @@ module Aws::Connect
|
|
|
14950
15128
|
#
|
|
14951
15129
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14952
15130
|
#
|
|
14953
|
-
# UI name: [Error status time][
|
|
15131
|
+
# UI name: [Error status time][152]
|
|
14954
15132
|
#
|
|
14955
15133
|
# SUM\_HANDLE\_TIME
|
|
14956
15134
|
#
|
|
@@ -14959,7 +15137,7 @@ module Aws::Connect
|
|
|
14959
15137
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14960
15138
|
# Agent Hierarchy, Q in Connect
|
|
14961
15139
|
#
|
|
14962
|
-
# UI name: [Contact handle time][
|
|
15140
|
+
# UI name: [Contact handle time][153]
|
|
14963
15141
|
#
|
|
14964
15142
|
# SUM\_HOLD\_TIME
|
|
14965
15143
|
#
|
|
@@ -14968,7 +15146,7 @@ module Aws::Connect
|
|
|
14968
15146
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14969
15147
|
# Agent Hierarchy, Q in Connect
|
|
14970
15148
|
#
|
|
14971
|
-
# UI name: [Customer hold time][
|
|
15149
|
+
# UI name: [Customer hold time][154]
|
|
14972
15150
|
#
|
|
14973
15151
|
# SUM\_IDLE\_TIME\_AGENT
|
|
14974
15152
|
#
|
|
@@ -14976,7 +15154,7 @@ module Aws::Connect
|
|
|
14976
15154
|
#
|
|
14977
15155
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14978
15156
|
#
|
|
14979
|
-
# UI name: [Agent idle time][
|
|
15157
|
+
# UI name: [Agent idle time][155]
|
|
14980
15158
|
#
|
|
14981
15159
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
|
14982
15160
|
#
|
|
@@ -14985,7 +15163,7 @@ module Aws::Connect
|
|
|
14985
15163
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14986
15164
|
# Agent Hierarchy, Q in Connect
|
|
14987
15165
|
#
|
|
14988
|
-
# UI name: [Agent interaction and hold time][
|
|
15166
|
+
# UI name: [Agent interaction and hold time][156]
|
|
14989
15167
|
#
|
|
14990
15168
|
# SUM\_INTERACTION\_TIME
|
|
14991
15169
|
#
|
|
@@ -14994,7 +15172,7 @@ module Aws::Connect
|
|
|
14994
15172
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14995
15173
|
# Agent Hierarchy
|
|
14996
15174
|
#
|
|
14997
|
-
# UI name: [Agent interaction time][
|
|
15175
|
+
# UI name: [Agent interaction time][157]
|
|
14998
15176
|
#
|
|
14999
15177
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
|
15000
15178
|
#
|
|
@@ -15002,7 +15180,7 @@ module Aws::Connect
|
|
|
15002
15180
|
#
|
|
15003
15181
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
15004
15182
|
#
|
|
15005
|
-
# UI name: [Agent non-productive time][
|
|
15183
|
+
# UI name: [Agent non-productive time][158]
|
|
15006
15184
|
#
|
|
15007
15185
|
# SUM\_ONLINE\_TIME\_AGENT
|
|
15008
15186
|
#
|
|
@@ -15010,7 +15188,7 @@ module Aws::Connect
|
|
|
15010
15188
|
#
|
|
15011
15189
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
15012
15190
|
#
|
|
15013
|
-
# UI name: [Online time][
|
|
15191
|
+
# UI name: [Online time][159]
|
|
15014
15192
|
#
|
|
15015
15193
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
|
15016
15194
|
#
|
|
@@ -15019,7 +15197,7 @@ module Aws::Connect
|
|
|
15019
15197
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
|
15020
15198
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
|
15021
15199
|
#
|
|
15022
|
-
# UI name: [Callback attempts][
|
|
15200
|
+
# UI name: [Callback attempts][160]
|
|
15023
15201
|
#
|
|
15024
15202
|
#
|
|
15025
15203
|
#
|
|
@@ -15158,26 +15336,31 @@ module Aws::Connect
|
|
|
15158
15336
|
# [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
|
|
15159
15337
|
# [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
|
|
15160
15338
|
# [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
|
|
15161
|
-
# [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15162
|
-
# [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15163
|
-
# [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15164
|
-
# [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15165
|
-
# [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15166
|
-
# [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15167
|
-
# [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15168
|
-
# [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15169
|
-
# [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15170
|
-
# [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
15171
|
-
# [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15172
|
-
# [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15173
|
-
# [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15174
|
-
# [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15175
|
-
# [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
15176
|
-
# [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15177
|
-
# [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15178
|
-
# [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15179
|
-
# [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15180
|
-
# [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15339
|
+
# [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
|
|
15340
|
+
# [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
|
|
15341
|
+
# [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
|
|
15342
|
+
# [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
|
|
15343
|
+
# [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
|
|
15344
|
+
# [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
|
|
15345
|
+
# [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
|
|
15346
|
+
# [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
|
|
15347
|
+
# [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
|
|
15348
|
+
# [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
|
|
15349
|
+
# [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
|
|
15350
|
+
# [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
|
|
15351
|
+
# [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
|
|
15352
|
+
# [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
|
|
15353
|
+
# [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
|
|
15354
|
+
# [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
|
|
15355
|
+
# [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
|
|
15356
|
+
# [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
|
|
15357
|
+
# [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
|
|
15358
|
+
# [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
|
|
15359
|
+
# [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
|
|
15360
|
+
# [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
|
|
15361
|
+
# [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
|
|
15362
|
+
# [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
|
|
15363
|
+
# [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
|
|
15181
15364
|
#
|
|
15182
15365
|
# @option params [String] :next_token
|
|
15183
15366
|
# The token for the next set of results. Use the value returned in the
|
|
@@ -16208,6 +16391,65 @@ module Aws::Connect
|
|
|
16208
16391
|
req.send_request(options)
|
|
16209
16392
|
end
|
|
16210
16393
|
|
|
16394
|
+
# Lists the aliases associated with a flow, including the version that
|
|
16395
|
+
# each alias points to.
|
|
16396
|
+
#
|
|
16397
|
+
# @option params [required, String] :instance_id
|
|
16398
|
+
# The identifier of the Connect Customer instance. You can [find the
|
|
16399
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
16400
|
+
#
|
|
16401
|
+
#
|
|
16402
|
+
#
|
|
16403
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
16404
|
+
#
|
|
16405
|
+
# @option params [required, String] :contact_flow_id
|
|
16406
|
+
# The identifier of the flow.
|
|
16407
|
+
#
|
|
16408
|
+
# @option params [String] :next_token
|
|
16409
|
+
# The token for the next set of results. Use the value returned in the
|
|
16410
|
+
# previous response in the next request to retrieve the next set of
|
|
16411
|
+
# results.
|
|
16412
|
+
#
|
|
16413
|
+
# @option params [Integer] :max_results
|
|
16414
|
+
# The maximum number of results to return per page.
|
|
16415
|
+
#
|
|
16416
|
+
# @return [Types::ListContactFlowAliasesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
16417
|
+
#
|
|
16418
|
+
# * {Types::ListContactFlowAliasesResponse#contact_flow_alias_summary_list #contact_flow_alias_summary_list} => Array<Types::ContactFlowAliasSummary>
|
|
16419
|
+
# * {Types::ListContactFlowAliasesResponse#next_token #next_token} => String
|
|
16420
|
+
#
|
|
16421
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
|
16422
|
+
#
|
|
16423
|
+
# @example Request syntax with placeholder values
|
|
16424
|
+
#
|
|
16425
|
+
# resp = client.list_contact_flow_aliases({
|
|
16426
|
+
# instance_id: "InstanceIdOrArn", # required
|
|
16427
|
+
# contact_flow_id: "ARN", # required
|
|
16428
|
+
# next_token: "NextToken",
|
|
16429
|
+
# max_results: 1,
|
|
16430
|
+
# })
|
|
16431
|
+
#
|
|
16432
|
+
# @example Response structure
|
|
16433
|
+
#
|
|
16434
|
+
# resp.contact_flow_alias_summary_list #=> Array
|
|
16435
|
+
# resp.contact_flow_alias_summary_list[0].arn #=> String
|
|
16436
|
+
# resp.contact_flow_alias_summary_list[0].alias_id #=> String
|
|
16437
|
+
# resp.contact_flow_alias_summary_list[0].version #=> Integer
|
|
16438
|
+
# resp.contact_flow_alias_summary_list[0].alias_name #=> String
|
|
16439
|
+
# resp.contact_flow_alias_summary_list[0].alias_description #=> String
|
|
16440
|
+
# resp.contact_flow_alias_summary_list[0].last_modified_time #=> Time
|
|
16441
|
+
# resp.contact_flow_alias_summary_list[0].last_modified_region #=> String
|
|
16442
|
+
# resp.next_token #=> String
|
|
16443
|
+
#
|
|
16444
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowAliases AWS API Documentation
|
|
16445
|
+
#
|
|
16446
|
+
# @overload list_contact_flow_aliases(params = {})
|
|
16447
|
+
# @param [Hash] params ({})
|
|
16448
|
+
def list_contact_flow_aliases(params = {}, options = {})
|
|
16449
|
+
req = build_request(:list_contact_flow_aliases, params)
|
|
16450
|
+
req.send_request(options)
|
|
16451
|
+
end
|
|
16452
|
+
|
|
16211
16453
|
# Lists all aliases associated with a contact flow module, showing their
|
|
16212
16454
|
# current version mappings and metadata.
|
|
16213
16455
|
#
|
|
@@ -16417,6 +16659,8 @@ module Aws::Connect
|
|
|
16417
16659
|
# resp.contact_flow_version_summary_list[0].arn #=> String
|
|
16418
16660
|
# resp.contact_flow_version_summary_list[0].version_description #=> String
|
|
16419
16661
|
# resp.contact_flow_version_summary_list[0].version #=> Integer
|
|
16662
|
+
# resp.contact_flow_version_summary_list[0].last_modified_time #=> Time
|
|
16663
|
+
# resp.contact_flow_version_summary_list[0].last_modified_region #=> String
|
|
16420
16664
|
# resp.next_token #=> String
|
|
16421
16665
|
#
|
|
16422
16666
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersions AWS API Documentation
|
|
@@ -18842,7 +19086,7 @@ module Aws::Connect
|
|
|
18842
19086
|
# resp.rule_summary_list[0].rule_capability_tiers #=> Array
|
|
18843
19087
|
# resp.rule_summary_list[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
|
|
18844
19088
|
# resp.rule_summary_list[0].action_summaries #=> Array
|
|
18845
|
-
# resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
|
|
19089
|
+
# resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
|
|
18846
19090
|
# resp.rule_summary_list[0].created_time #=> Time
|
|
18847
19091
|
# resp.rule_summary_list[0].last_updated_time #=> Time
|
|
18848
19092
|
# resp.next_token #=> String
|
|
@@ -23048,7 +23292,7 @@ module Aws::Connect
|
|
|
23048
23292
|
# resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
|
|
23049
23293
|
# resp.rules[0].trigger_event_source.integration_association_id #=> String
|
|
23050
23294
|
# resp.rules[0].action_summaries #=> Array
|
|
23051
|
-
# resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
|
|
23295
|
+
# resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
|
|
23052
23296
|
# resp.rules[0].rule_capability_tiers #=> Array
|
|
23053
23297
|
# resp.rules[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
|
|
23054
23298
|
# resp.rules[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
|
|
@@ -24747,9 +24991,15 @@ module Aws::Connect
|
|
|
24747
24991
|
# The types of connection information to return in the response. This
|
|
24748
24992
|
# parameter is optional.
|
|
24749
24993
|
#
|
|
24750
|
-
#
|
|
24751
|
-
#
|
|
24752
|
-
#
|
|
24994
|
+
# To receive connection information, specify one or both of the
|
|
24995
|
+
# following values:
|
|
24996
|
+
#
|
|
24997
|
+
# * `CONNECTION_CREDENTIALS`: Returns a connection token.
|
|
24998
|
+
#
|
|
24999
|
+
# * `WEBSOCKET`: Returns a websocket URL.
|
|
25000
|
+
#
|
|
25001
|
+
# `WEBSOCKET` and `CONNECTION_CREDENTIALS` are the values this operation
|
|
25002
|
+
# acts on. No other value returns connection information.
|
|
24753
25003
|
#
|
|
24754
25004
|
# Request `WEBSOCKET` to get a URL the participant connects to directly.
|
|
24755
25005
|
# You do not need to call [CreateParticipantConnection][1] for it.
|
|
@@ -24759,8 +25009,11 @@ module Aws::Connect
|
|
|
24759
25009
|
# If you omit this parameter, the response has no connection
|
|
24760
25010
|
# information.
|
|
24761
25011
|
#
|
|
24762
|
-
# <note markdown="1">
|
|
24763
|
-
# returns an error rather than a
|
|
25012
|
+
# <note markdown="1"> When you start a new chat contact and the information you request
|
|
25013
|
+
# cannot be returned, StartChatContact returns an error rather than a
|
|
25014
|
+
# response that omits it. When you retry a request with the same
|
|
25015
|
+
# `ClientToken`, the response repeats the original contact and can omit
|
|
25016
|
+
# a websocket URL if the chat has already ended.
|
|
24764
25017
|
#
|
|
24765
25018
|
# </note>
|
|
24766
25019
|
#
|
|
@@ -24773,8 +25026,8 @@ module Aws::Connect
|
|
|
24773
25026
|
# endpoint. Use it to initiate real-time message streaming when the chat
|
|
24774
25027
|
# is created. This parameter is optional.
|
|
24775
25028
|
#
|
|
24776
|
-
#
|
|
24777
|
-
# do not need to call [StartContactStreaming][1].
|
|
25029
|
+
# Setting this parameter returns a `StreamingId` in the response, and
|
|
25030
|
+
# you do not need to call [StartContactStreaming][1].
|
|
24778
25031
|
#
|
|
24779
25032
|
# <note markdown="1"> This parameter starts message streaming only. The response does not
|
|
24780
25033
|
# include connection information, and setting this parameter does not
|
|
@@ -27571,6 +27824,54 @@ module Aws::Connect
|
|
|
27571
27824
|
req.send_request(options)
|
|
27572
27825
|
end
|
|
27573
27826
|
|
|
27827
|
+
# Updates the name, description, or flow version associated with an
|
|
27828
|
+
# alias.
|
|
27829
|
+
#
|
|
27830
|
+
# @option params [required, String] :instance_id
|
|
27831
|
+
# The identifier of the Connect Customer instance. You can [find the
|
|
27832
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
27833
|
+
#
|
|
27834
|
+
#
|
|
27835
|
+
#
|
|
27836
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
27837
|
+
#
|
|
27838
|
+
# @option params [required, String] :contact_flow_id
|
|
27839
|
+
# The identifier of the flow.
|
|
27840
|
+
#
|
|
27841
|
+
# @option params [required, String] :alias_id
|
|
27842
|
+
# The identifier of the alias.
|
|
27843
|
+
#
|
|
27844
|
+
# @option params [String] :name
|
|
27845
|
+
# The name of the alias.
|
|
27846
|
+
#
|
|
27847
|
+
# @option params [String] :description
|
|
27848
|
+
# The description of the alias.
|
|
27849
|
+
#
|
|
27850
|
+
# @option params [Integer] :contact_flow_version
|
|
27851
|
+
# The version of the flow.
|
|
27852
|
+
#
|
|
27853
|
+
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
|
27854
|
+
#
|
|
27855
|
+
# @example Request syntax with placeholder values
|
|
27856
|
+
#
|
|
27857
|
+
# resp = client.update_contact_flow_alias({
|
|
27858
|
+
# instance_id: "InstanceIdOrArn", # required
|
|
27859
|
+
# contact_flow_id: "ARN", # required
|
|
27860
|
+
# alias_id: "ResourceId", # required
|
|
27861
|
+
# name: "ContactFlowName",
|
|
27862
|
+
# description: "ContactFlowDescription",
|
|
27863
|
+
# contact_flow_version: 1,
|
|
27864
|
+
# })
|
|
27865
|
+
#
|
|
27866
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowAlias AWS API Documentation
|
|
27867
|
+
#
|
|
27868
|
+
# @overload update_contact_flow_alias(params = {})
|
|
27869
|
+
# @param [Hash] params ({})
|
|
27870
|
+
def update_contact_flow_alias(params = {}, options = {})
|
|
27871
|
+
req = build_request(:update_contact_flow_alias, params)
|
|
27872
|
+
req.send_request(options)
|
|
27873
|
+
end
|
|
27874
|
+
|
|
27574
27875
|
# Updates the specified flow.
|
|
27575
27876
|
#
|
|
27576
27877
|
# You can also create and update flows using the [Connect Customer Flow
|
|
@@ -28971,6 +29272,13 @@ module Aws::Connect
|
|
|
28971
29272
|
#
|
|
28972
29273
|
# </note>
|
|
28973
29274
|
#
|
|
29275
|
+
# <note markdown="1"> If you set the attribute type `AUTO_MUTE_AGENT_ON_HOLD` to `true`, the
|
|
29276
|
+
# system automatically mutes agents while they're on hold and unmutes
|
|
29277
|
+
# them when they resume the contact. Agents can't change their mute
|
|
29278
|
+
# state while on hold.
|
|
29279
|
+
#
|
|
29280
|
+
# </note>
|
|
29281
|
+
#
|
|
28974
29282
|
# @option params [required, String] :value
|
|
28975
29283
|
# The value for the attribute. Maximum character limit is 100.
|
|
28976
29284
|
#
|
|
@@ -29221,7 +29529,7 @@ module Aws::Connect
|
|
|
29221
29529
|
#
|
|
29222
29530
|
# @option params [required, Hash<String,String>] :content
|
|
29223
29531
|
# The updated localized content of the notification. A map of locale
|
|
29224
|
-
# codes and values. Maximum 500 characters per locale.
|
|
29532
|
+
# codes and values. Maximum 500 visible characters per locale.
|
|
29225
29533
|
#
|
|
29226
29534
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
|
29227
29535
|
#
|
|
@@ -30242,7 +30550,7 @@ module Aws::Connect
|
|
|
30242
30550
|
# function: "RuleFunction", # required
|
|
30243
30551
|
# actions: [ # required
|
|
30244
30552
|
# {
|
|
30245
|
-
# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
|
|
30553
|
+
# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
|
|
30246
30554
|
# task_action: {
|
|
30247
30555
|
# name: "TaskNameExpression", # required
|
|
30248
30556
|
# description: "TaskDescriptionExpression",
|
|
@@ -30339,6 +30647,24 @@ module Aws::Connect
|
|
|
30339
30647
|
# },
|
|
30340
30648
|
# ],
|
|
30341
30649
|
# },
|
|
30650
|
+
# send_in_app_notification_action: {
|
|
30651
|
+
# content: { # required
|
|
30652
|
+
# "en_US" => "LocalizedString",
|
|
30653
|
+
# },
|
|
30654
|
+
# recipient: { # required
|
|
30655
|
+
# user_tags: {
|
|
30656
|
+
# "String" => "String",
|
|
30657
|
+
# },
|
|
30658
|
+
# user_ids: ["UserId"],
|
|
30659
|
+
# },
|
|
30660
|
+
# exclusion: {
|
|
30661
|
+
# user_tags: {
|
|
30662
|
+
# "String" => "String",
|
|
30663
|
+
# },
|
|
30664
|
+
# user_ids: ["UserId"],
|
|
30665
|
+
# },
|
|
30666
|
+
# priority: "HIGH", # accepts HIGH, LOW
|
|
30667
|
+
# },
|
|
30342
30668
|
# },
|
|
30343
30669
|
# ],
|
|
30344
30670
|
# publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
|
|
@@ -31681,7 +32007,7 @@ module Aws::Connect
|
|
|
31681
32007
|
tracer: tracer
|
|
31682
32008
|
)
|
|
31683
32009
|
context[:gem_name] = 'aws-sdk-connect'
|
|
31684
|
-
context[:gem_version] = '1.
|
|
32010
|
+
context[:gem_version] = '1.285.0'
|
|
31685
32011
|
Seahorse::Client::Request.new(handlers, context)
|
|
31686
32012
|
end
|
|
31687
32013
|
|