aws-sdk-connect 1.282.0 → 1.284.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +318 -180
- data/lib/aws-sdk-connect/client_api.rb +34 -0
- data/lib/aws-sdk-connect/types.rb +375 -182
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +8 -1
- data/sig/params.rbs +16 -2
- data/sig/types.rbs +28 -2
- metadata +1 -1
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@@ -5170,7 +5170,7 @@ module Aws::Connect
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# function: "RuleFunction", # required
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# actions: [ # required
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# {
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# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
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# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
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# task_action: {
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# name: "TaskNameExpression", # required
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# description: "TaskDescriptionExpression",
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@@ -5267,6 +5267,24 @@ module Aws::Connect
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# },
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# ],
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# },
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# send_in_app_notification_action: {
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# content: { # required
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# "en_US" => "LocalizedString",
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# },
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# recipient: { # required
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# user_tags: {
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# "String" => "String",
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# },
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# user_ids: ["UserId"],
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# },
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# exclusion: {
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# user_tags: {
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# "String" => "String",
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# },
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# user_ids: ["UserId"],
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# },
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# priority: "HIGH", # accepts HIGH, LOW
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# },
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# },
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# ],
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# publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
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@@ -9912,7 +9930,7 @@ module Aws::Connect
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# resp.rule.rule_capability_tiers[0] #=> String, one of "GenerativeAI"
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# resp.rule.function #=> String
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# resp.rule.actions #=> Array
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# resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
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# resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
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# resp.rule.actions[0].task_action.name #=> String
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# resp.rule.actions[0].task_action.description #=> String
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# resp.rule.actions[0].task_action.contact_flow_id #=> String
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@@ -9958,6 +9976,17 @@ module Aws::Connect
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# resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
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# resp.rule.actions[0].extract_information_action.rules_extraction_definitions #=> Array
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# resp.rule.actions[0].extract_information_action.rules_extraction_definitions[0].identifier #=> String
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# resp.rule.actions[0].send_in_app_notification_action.content #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.content["LocaleCode"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags["String"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids #=> Array
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# resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids[0] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags #=> Hash
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags["String"] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids #=> Array
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# resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids[0] #=> String
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# resp.rule.actions[0].send_in_app_notification_action.priority #=> String, one of "HIGH", "LOW"
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# resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
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# resp.rule.pre_evaluation_filters.and_conditions #=> Array
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# resp.rule.pre_evaluation_filters.and_conditions[0].resource_type #=> String, one of "CONTACT"
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@@ -13041,16 +13070,17 @@ module Aws::Connect
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# The following are valid filter keys for a `GetMetricDataV2` request:
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#
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# `AGENT` \| `AI_AGENT` \| `AI_AGENT_ID` \| `AI_AGENT_NAME` \|
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# `
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# \| `
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# `
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# `
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# `
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# `
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# \| `
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# `
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# \| `
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# `AI_AGENT_NAME_VERSION` \| `AI_AGENT_TYPE` \| `AI_PROMPT` \|
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# `AI_PROMPT_ID` \| `AI_PROMPT_NAME` \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID`
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# \| `AI_TOOL_NAME` \| `AI_TOOL_TYPE` \| `AI_USE_CASE` \|
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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# \| `BOT_ALIAS` \| `BOT_ID` \| `BOT_INTENT_NAME` \| `BOT_LOCALE` \|
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# `BOT_VERSION` \| `BROWSER_NAME` \| `CAMPAIGN` \|
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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# `CASE_STATUS` \| `CASE_TEMPLATE_ARN` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `contact/segmentAttributes/connect:ValidationTestType` \|
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# `DEVICE_MODEL` \| `DEVICE_TYPE` \| `DISCONNECT_REASON` \|
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# `EVALUATION_FORM` \| `EVALUATION_QUESTION` \| `EVALUATION_SECTION` \|
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@@ -13160,8 +13190,8 @@ module Aws::Connect
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# `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_INVOCATION_METHOD`
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# \| `WEB_NOTIFICATION_TYPE`
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#
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# <note markdown="1"> `
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#
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# <note markdown="1"> `AI_PROMPT_NAME_VERSION` and `KNOWLEDGE_ARTICLE_NAME` are valid
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# groupings but not valid filters.
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#
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# </note>
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#
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@@ -13521,8 +13551,9 @@ module Aws::Connect
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# AI Use Case, Channel, Queue,
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile, Session ID
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#
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# UI name: [Active AI Agents][32]
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#
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# : Unit: Percent
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#
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# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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# Type, AI Use Case, Channel, Queue, Routing
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# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
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#
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# UI name: [AI Handoff Rate][33]
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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# Type, AI Use Case, Channel, Queue, Routing
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# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
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#
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# UI name: [AI Handoff Count][34]
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#
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile, Session ID
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#
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# UI name: [AI Agent Invocation Success][35]
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#
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# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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#
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# </note>
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#
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# AI\_AGENT\_INVOCATION\_SUCCESS\_RATE
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#
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# : Unit: Percent
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile, Session ID
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# UI name: [AI Agent Invocation Success Rate][36]
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# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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#
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# </note>
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#
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# AI\_AGENT\_INVOCATIONS
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# AI Agent Name Version, AI Use Case, Channel, Queue,
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile, Session ID
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# UI name: [AI Agent Invocation Count][37]
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# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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#
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# </note>
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#
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# AI\_AGENT\_RESPONSE\_HELPFUL
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile
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# Routing Profile, Session ID
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# UI name: [AI Agent Response Helpful][38]
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# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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# </note>
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# AI\_AGENT\_RESPONSE\_NOT\_HELPFUL
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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# Routing Profile
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# Routing Profile, Session ID
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#
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# UI name: [AI Agent Response Not Helpful][39]
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#
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#
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# </note>
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#
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# AI\_RESPONSE\_COMPLETION\_RATE
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#
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# : Unit: Percent
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#
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# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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# Type, AI Use Case, Channel, Queue, Routing
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# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
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#
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# UI name: [AI Response Completion Rate][40]
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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# Type, AI Use Case, Channel, Queue, Routing
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# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
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#
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# UI name: [AI Involved Contacts][41]
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#
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#
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# : Unit: Count
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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# Prompt Type, AI Use Case, Channel, Queue, Routing
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
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#
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# UI name: [AI Prompt Invocation Success][42]
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#
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# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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#
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# </note>
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#
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# AI\_PROMPT\_INVOCATION\_SUCCESS\_RATE
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#
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# : Unit: Percent
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#
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# Valid groupings and filters: AI Agent, AI Agent
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# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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# Prompt Type, AI Use Case, Channel, Queue, Routing
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# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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# Profile, Session ID
|
|
13653
13669
|
#
|
|
13654
13670
|
# UI name: [AI Prompt Invocation Success Rate][43]
|
|
13655
13671
|
#
|
|
13656
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13657
|
-
#
|
|
13658
|
-
# </note>
|
|
13659
|
-
#
|
|
13660
13672
|
# AI\_PROMPT\_INVOCATIONS
|
|
13661
13673
|
#
|
|
13662
13674
|
# : Unit: Count
|
|
13663
13675
|
#
|
|
13664
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13665
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13666
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13676
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13677
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13678
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13679
|
+
# Profile, Session ID
|
|
13667
13680
|
#
|
|
13668
13681
|
# UI name: [AI Prompt Invocations][44]
|
|
13669
13682
|
#
|
|
13670
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13671
|
-
#
|
|
13672
|
-
# </note>
|
|
13673
|
-
#
|
|
13674
13683
|
# AI\_TOOL\_INVOCATION\_SUCCESS
|
|
13675
13684
|
#
|
|
13676
13685
|
# : Unit: Count
|
|
13677
13686
|
#
|
|
13678
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13679
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13680
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13687
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13688
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13689
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13681
13690
|
#
|
|
13682
13691
|
# UI name: [AI Tool Invocation Success][45]
|
|
13683
13692
|
#
|
|
13684
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13685
|
-
#
|
|
13686
|
-
# </note>
|
|
13687
|
-
#
|
|
13688
13693
|
# AI\_TOOL\_INVOCATION\_SUCCESS\_RATE
|
|
13689
13694
|
#
|
|
13690
13695
|
# : Unit: Percent
|
|
13691
13696
|
#
|
|
13692
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13693
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13694
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13697
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13698
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13699
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13695
13700
|
#
|
|
13696
13701
|
# UI name: [AI Tool Invocation Success Rate][46]
|
|
13697
13702
|
#
|
|
13698
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13699
|
-
#
|
|
13700
|
-
# </note>
|
|
13701
|
-
#
|
|
13702
13703
|
# AI\_TOOL\_INVOCATIONS
|
|
13703
13704
|
#
|
|
13704
13705
|
# : Unit: Count
|
|
13705
13706
|
#
|
|
13706
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13707
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13708
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13707
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13708
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13709
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13709
13710
|
#
|
|
13710
13711
|
# UI name: [AI Tool Invocations][47]
|
|
13711
13712
|
#
|
|
13712
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13713
|
-
#
|
|
13714
|
-
# </note>
|
|
13715
|
-
#
|
|
13716
13713
|
# AVG\_AI\_AGENT\_CONVERSATION\_TURNS
|
|
13717
13714
|
#
|
|
13718
13715
|
# : Unit: Count
|
|
13719
13716
|
#
|
|
13720
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13721
|
-
# Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13717
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13718
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
13719
|
+
# Routing Profile, Session ID
|
|
13722
13720
|
#
|
|
13723
13721
|
# UI name: [Average AI Agent Conversation Turns][48]
|
|
13724
13722
|
#
|
|
13725
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13726
|
-
#
|
|
13727
|
-
# </note>
|
|
13728
|
-
#
|
|
13729
13723
|
# AVG\_AI\_CONVERSATION\_TURNS
|
|
13730
13724
|
#
|
|
13731
13725
|
# : Unit: Count
|
|
13732
13726
|
#
|
|
13733
13727
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13734
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13728
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13729
|
+
# Profile, Session ID
|
|
13735
13730
|
#
|
|
13736
13731
|
# UI name: [Average AI Conversation Turns][49]
|
|
13737
13732
|
#
|
|
@@ -13739,58 +13734,43 @@ module Aws::Connect
|
|
|
13739
13734
|
#
|
|
13740
13735
|
# : Unit: Milliseconds
|
|
13741
13736
|
#
|
|
13742
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13743
|
-
# Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13744
|
-
# Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13737
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13738
|
+
# AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
|
|
13739
|
+
# Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
|
|
13740
|
+
# Profile, Session ID
|
|
13745
13741
|
#
|
|
13746
13742
|
# UI name: [Average AI Prompt Invocation Latency][50]
|
|
13747
13743
|
#
|
|
13748
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13749
|
-
#
|
|
13750
|
-
# </note>
|
|
13751
|
-
#
|
|
13752
13744
|
# AVG\_AI\_TOOL\_INVOCATION\_LATENCY
|
|
13753
13745
|
#
|
|
13754
13746
|
# : Unit: Milliseconds
|
|
13755
13747
|
#
|
|
13756
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13757
|
-
# Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13758
|
-
# Use Case, Channel, Queue, Routing Profile
|
|
13748
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13749
|
+
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13750
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13759
13751
|
#
|
|
13760
13752
|
# UI name: [Average AI Tool Invocation Latency][51]
|
|
13761
13753
|
#
|
|
13762
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13763
|
-
#
|
|
13764
|
-
# </note>
|
|
13765
|
-
#
|
|
13766
13754
|
# AI\_TOOL\_PARAMETER\_ACCURACY
|
|
13767
13755
|
#
|
|
13768
13756
|
# : Unit: Double
|
|
13769
13757
|
#
|
|
13770
13758
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13771
13759
|
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13772
|
-
# Tool Type, AI Use Case, Channel, Queue, Routing Profile
|
|
13760
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13773
13761
|
#
|
|
13774
13762
|
# UI name: [AI Tool Parameter Accuracy][52]
|
|
13775
13763
|
#
|
|
13776
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13777
|
-
#
|
|
13778
|
-
# </note>
|
|
13779
|
-
#
|
|
13780
13764
|
# AI\_TOOL\_SELECTION\_ACCURACY
|
|
13781
13765
|
#
|
|
13782
13766
|
# : Unit: Double
|
|
13783
13767
|
#
|
|
13784
13768
|
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13785
13769
|
# AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
|
|
13786
|
-
# Tool Type, AI Use Case, Channel, Queue, Routing Profile
|
|
13770
|
+
# Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
|
|
13787
13771
|
#
|
|
13788
13772
|
# UI name: [AI Tool Selection Accuracy][53]
|
|
13789
13773
|
#
|
|
13790
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13791
|
-
#
|
|
13792
|
-
# </note>
|
|
13793
|
-
#
|
|
13794
13774
|
# AI\_TOOL\_UTILIZATION\_ACCURACY
|
|
13795
13775
|
#
|
|
13796
13776
|
# : Unit: Double
|
|
@@ -13801,16 +13781,13 @@ module Aws::Connect
|
|
|
13801
13781
|
#
|
|
13802
13782
|
# UI name: [AI Tool Utilization Accuracy][54]
|
|
13803
13783
|
#
|
|
13804
|
-
# <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
|
|
13805
|
-
#
|
|
13806
|
-
# </note>
|
|
13807
|
-
#
|
|
13808
13784
|
# COMPLETENESS\_SCORE
|
|
13809
13785
|
#
|
|
13810
13786
|
# : Unit: Double
|
|
13811
13787
|
#
|
|
13812
13788
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13813
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13789
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13790
|
+
# Profile, Session ID
|
|
13814
13791
|
#
|
|
13815
13792
|
# UI name: [Completeness Score][55]
|
|
13816
13793
|
#
|
|
@@ -13819,7 +13796,8 @@ module Aws::Connect
|
|
|
13819
13796
|
# : Unit: Double
|
|
13820
13797
|
#
|
|
13821
13798
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13822
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13799
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13800
|
+
# Profile, Session ID
|
|
13823
13801
|
#
|
|
13824
13802
|
# UI name: [Faithfulness Score][56]
|
|
13825
13803
|
#
|
|
@@ -13828,7 +13806,8 @@ module Aws::Connect
|
|
|
13828
13806
|
# : Unit: Double
|
|
13829
13807
|
#
|
|
13830
13808
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13831
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13809
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13810
|
+
# Profile, Session ID
|
|
13832
13811
|
#
|
|
13833
13812
|
# UI name: [Goal Success Rate][57]
|
|
13834
13813
|
#
|
|
@@ -13836,8 +13815,9 @@ module Aws::Connect
|
|
|
13836
13815
|
#
|
|
13837
13816
|
# : Unit: Count
|
|
13838
13817
|
#
|
|
13839
|
-
# Valid groupings and filters: AI Agent, AI Agent
|
|
13840
|
-
# AI
|
|
13818
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
13819
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
|
|
13820
|
+
# Knowledge Base Name, Queue, Routing Profile, Session ID
|
|
13841
13821
|
#
|
|
13842
13822
|
# UI name: [Knowledge Content References][58]
|
|
13843
13823
|
#
|
|
@@ -13846,7 +13826,8 @@ module Aws::Connect
|
|
|
13846
13826
|
# : Unit: Percent
|
|
13847
13827
|
#
|
|
13848
13828
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13849
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13829
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13830
|
+
# Profile, Session ID
|
|
13850
13831
|
#
|
|
13851
13832
|
# UI name: [Proactive Intent Engagement Rate][59]
|
|
13852
13833
|
#
|
|
@@ -13855,7 +13836,8 @@ module Aws::Connect
|
|
|
13855
13836
|
# : Unit: Percent
|
|
13856
13837
|
#
|
|
13857
13838
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13858
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13839
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13840
|
+
# Profile, Session ID
|
|
13859
13841
|
#
|
|
13860
13842
|
# UI name: [Proactive Intent Response Rate][60]
|
|
13861
13843
|
#
|
|
@@ -13864,7 +13846,8 @@ module Aws::Connect
|
|
|
13864
13846
|
# : Unit: Count
|
|
13865
13847
|
#
|
|
13866
13848
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13867
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13849
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13850
|
+
# Profile, Session ID
|
|
13868
13851
|
#
|
|
13869
13852
|
# UI name: [Proactive Intents Answered][61]
|
|
13870
13853
|
#
|
|
@@ -13873,7 +13856,8 @@ module Aws::Connect
|
|
|
13873
13856
|
# : Unit: Count
|
|
13874
13857
|
#
|
|
13875
13858
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13876
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13859
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13860
|
+
# Profile, Session ID
|
|
13877
13861
|
#
|
|
13878
13862
|
# UI name: [Proactive Intents Detected][62]
|
|
13879
13863
|
#
|
|
@@ -13882,7 +13866,8 @@ module Aws::Connect
|
|
|
13882
13866
|
# : Unit: Count
|
|
13883
13867
|
#
|
|
13884
13868
|
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
13885
|
-
# Type, AI Use Case, Channel, Queue, Routing
|
|
13869
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
13870
|
+
# Profile, Session ID
|
|
13886
13871
|
#
|
|
13887
13872
|
# UI name: [Proactive Intents Engaged][63]
|
|
13888
13873
|
#
|
|
@@ -14787,6 +14772,64 @@ module Aws::Connect
|
|
|
14787
14772
|
#
|
|
14788
14773
|
# UI name: [Recipients interacted][135]
|
|
14789
14774
|
#
|
|
14775
|
+
# AI\_AGENT\_COLLABORATORS
|
|
14776
|
+
#
|
|
14777
|
+
# : Unit: Count
|
|
14778
|
+
#
|
|
14779
|
+
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
14780
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
14781
|
+
# Profile, Session ID
|
|
14782
|
+
#
|
|
14783
|
+
# UI name: [AI Agent Collaborators][136]
|
|
14784
|
+
#
|
|
14785
|
+
# AI\_AGENT\_COLLABORATION\_INVOCATIONS
|
|
14786
|
+
#
|
|
14787
|
+
# : Unit: Count
|
|
14788
|
+
#
|
|
14789
|
+
# Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
|
|
14790
|
+
# Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
14791
|
+
# Profile, Session ID
|
|
14792
|
+
#
|
|
14793
|
+
# UI name: [AI Agent Collaboration Invocations][137]
|
|
14794
|
+
#
|
|
14795
|
+
# AI\_AGENT\_SELECTION\_ACCURACY
|
|
14796
|
+
#
|
|
14797
|
+
# : Unit: Double
|
|
14798
|
+
#
|
|
14799
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14800
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14801
|
+
# Routing Profile, Session ID
|
|
14802
|
+
#
|
|
14803
|
+
# UI name: [AI Agent Selection Accuracy][138]
|
|
14804
|
+
#
|
|
14805
|
+
# <note markdown="1"> This metric is available as part of Connect Customer AI.
|
|
14806
|
+
#
|
|
14807
|
+
# </note>
|
|
14808
|
+
#
|
|
14809
|
+
# AVG\_AI\_AGENT\_INVOCATION\_LATENCY
|
|
14810
|
+
#
|
|
14811
|
+
# : Unit: Milliseconds
|
|
14812
|
+
#
|
|
14813
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14814
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14815
|
+
# Routing Profile, Session ID
|
|
14816
|
+
#
|
|
14817
|
+
# UI name: [Average AI Agent Invocation Latency][139]
|
|
14818
|
+
#
|
|
14819
|
+
# CONTEXT\_FIDELITY\_SCORE
|
|
14820
|
+
#
|
|
14821
|
+
# : Unit: Double
|
|
14822
|
+
#
|
|
14823
|
+
# Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
|
|
14824
|
+
# AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
|
|
14825
|
+
# Routing Profile, Session ID
|
|
14826
|
+
#
|
|
14827
|
+
# UI name: [Context Fidelity Score][140]
|
|
14828
|
+
#
|
|
14829
|
+
# <note markdown="1"> This metric is available as part of Connect Customer AI.
|
|
14830
|
+
#
|
|
14831
|
+
# </note>
|
|
14832
|
+
#
|
|
14790
14833
|
# RECIPIENTS\_TARGETED
|
|
14791
14834
|
#
|
|
14792
14835
|
# : This metric is only available for outbound campaigns initiated using
|
|
@@ -14797,7 +14840,7 @@ module Aws::Connect
|
|
|
14797
14840
|
#
|
|
14798
14841
|
# Valid groupings and filters: Campaign, Campaign Execution Timestamp
|
|
14799
14842
|
#
|
|
14800
|
-
# UI name: [Recipients targeted][
|
|
14843
|
+
# UI name: [Recipients targeted][141]
|
|
14801
14844
|
#
|
|
14802
14845
|
# REOPENED\_CASE\_ACTIONS
|
|
14803
14846
|
#
|
|
@@ -14807,7 +14850,7 @@ module Aws::Connect
|
|
|
14807
14850
|
#
|
|
14808
14851
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
14809
14852
|
#
|
|
14810
|
-
# UI name: [Cases reopened][
|
|
14853
|
+
# UI name: [Cases reopened][142]
|
|
14811
14854
|
#
|
|
14812
14855
|
# RESOLVED\_CASE\_ACTIONS
|
|
14813
14856
|
#
|
|
@@ -14817,7 +14860,7 @@ module Aws::Connect
|
|
|
14817
14860
|
#
|
|
14818
14861
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
14819
14862
|
#
|
|
14820
|
-
# UI name: [Cases resolved][
|
|
14863
|
+
# UI name: [Cases resolved][143]
|
|
14821
14864
|
#
|
|
14822
14865
|
# SERVICE\_LEVEL
|
|
14823
14866
|
#
|
|
@@ -14832,7 +14875,7 @@ module Aws::Connect
|
|
|
14832
14875
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14833
14876
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14834
14877
|
#
|
|
14835
|
-
# UI name: [Service level X][
|
|
14878
|
+
# UI name: [Service level X][144]
|
|
14836
14879
|
#
|
|
14837
14880
|
# STEP\_CONTACTS\_QUEUED
|
|
14838
14881
|
#
|
|
@@ -14864,7 +14907,7 @@ module Aws::Connect
|
|
|
14864
14907
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14865
14908
|
# Agent Hierarchy
|
|
14866
14909
|
#
|
|
14867
|
-
# UI name: [Agent API connecting time][
|
|
14910
|
+
# UI name: [Agent API connecting time][145]
|
|
14868
14911
|
#
|
|
14869
14912
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
|
|
14870
14913
|
# metric.
|
|
@@ -14887,7 +14930,7 @@ module Aws::Connect
|
|
|
14887
14930
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
|
14888
14931
|
# RoutingStepExpression, Q in Connect
|
|
14889
14932
|
#
|
|
14890
|
-
# UI name: [Contact abandoned][
|
|
14933
|
+
# UI name: [Contact abandoned][146]
|
|
14891
14934
|
#
|
|
14892
14935
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
|
14893
14936
|
#
|
|
@@ -14900,7 +14943,7 @@ module Aws::Connect
|
|
|
14900
14943
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14901
14944
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14902
14945
|
#
|
|
14903
|
-
# UI name: [Contacts abandoned in X seconds][
|
|
14946
|
+
# UI name: [Contacts abandoned in X seconds][147]
|
|
14904
14947
|
#
|
|
14905
14948
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
|
14906
14949
|
#
|
|
@@ -14913,7 +14956,7 @@ module Aws::Connect
|
|
|
14913
14956
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
14914
14957
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
14915
14958
|
#
|
|
14916
|
-
# UI name: [Contacts answered in X seconds][
|
|
14959
|
+
# UI name: [Contacts answered in X seconds][148]
|
|
14917
14960
|
#
|
|
14918
14961
|
# SUM\_CONTACT\_FLOW\_TIME
|
|
14919
14962
|
#
|
|
@@ -14922,7 +14965,7 @@ module Aws::Connect
|
|
|
14922
14965
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14923
14966
|
# Agent Hierarchy, Q in Connect
|
|
14924
14967
|
#
|
|
14925
|
-
# UI name: [Contact flow time][
|
|
14968
|
+
# UI name: [Contact flow time][149]
|
|
14926
14969
|
#
|
|
14927
14970
|
# SUM\_CONTACT\_TIME\_AGENT
|
|
14928
14971
|
#
|
|
@@ -14930,7 +14973,7 @@ module Aws::Connect
|
|
|
14930
14973
|
#
|
|
14931
14974
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14932
14975
|
#
|
|
14933
|
-
# UI name: [Agent on contact time][
|
|
14976
|
+
# UI name: [Agent on contact time][150]
|
|
14934
14977
|
#
|
|
14935
14978
|
# SUM\_CONTACTS\_DISCONNECTED
|
|
14936
14979
|
#
|
|
@@ -14942,7 +14985,7 @@ module Aws::Connect
|
|
|
14942
14985
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
14943
14986
|
# Connect
|
|
14944
14987
|
#
|
|
14945
|
-
# UI name: [Contact disconnected][
|
|
14988
|
+
# UI name: [Contact disconnected][151]
|
|
14946
14989
|
#
|
|
14947
14990
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
|
14948
14991
|
#
|
|
@@ -14950,7 +14993,7 @@ module Aws::Connect
|
|
|
14950
14993
|
#
|
|
14951
14994
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14952
14995
|
#
|
|
14953
|
-
# UI name: [Error status time][
|
|
14996
|
+
# UI name: [Error status time][152]
|
|
14954
14997
|
#
|
|
14955
14998
|
# SUM\_HANDLE\_TIME
|
|
14956
14999
|
#
|
|
@@ -14959,7 +15002,7 @@ module Aws::Connect
|
|
|
14959
15002
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14960
15003
|
# Agent Hierarchy, Q in Connect
|
|
14961
15004
|
#
|
|
14962
|
-
# UI name: [Contact handle time][
|
|
15005
|
+
# UI name: [Contact handle time][153]
|
|
14963
15006
|
#
|
|
14964
15007
|
# SUM\_HOLD\_TIME
|
|
14965
15008
|
#
|
|
@@ -14968,7 +15011,7 @@ module Aws::Connect
|
|
|
14968
15011
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14969
15012
|
# Agent Hierarchy, Q in Connect
|
|
14970
15013
|
#
|
|
14971
|
-
# UI name: [Customer hold time][
|
|
15014
|
+
# UI name: [Customer hold time][154]
|
|
14972
15015
|
#
|
|
14973
15016
|
# SUM\_IDLE\_TIME\_AGENT
|
|
14974
15017
|
#
|
|
@@ -14976,7 +15019,7 @@ module Aws::Connect
|
|
|
14976
15019
|
#
|
|
14977
15020
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
14978
15021
|
#
|
|
14979
|
-
# UI name: [Agent idle time][
|
|
15022
|
+
# UI name: [Agent idle time][155]
|
|
14980
15023
|
#
|
|
14981
15024
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
|
14982
15025
|
#
|
|
@@ -14985,7 +15028,7 @@ module Aws::Connect
|
|
|
14985
15028
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14986
15029
|
# Agent Hierarchy, Q in Connect
|
|
14987
15030
|
#
|
|
14988
|
-
# UI name: [Agent interaction and hold time][
|
|
15031
|
+
# UI name: [Agent interaction and hold time][156]
|
|
14989
15032
|
#
|
|
14990
15033
|
# SUM\_INTERACTION\_TIME
|
|
14991
15034
|
#
|
|
@@ -14994,7 +15037,7 @@ module Aws::Connect
|
|
|
14994
15037
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
14995
15038
|
# Agent Hierarchy
|
|
14996
15039
|
#
|
|
14997
|
-
# UI name: [Agent interaction time][
|
|
15040
|
+
# UI name: [Agent interaction time][157]
|
|
14998
15041
|
#
|
|
14999
15042
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
|
15000
15043
|
#
|
|
@@ -15002,7 +15045,7 @@ module Aws::Connect
|
|
|
15002
15045
|
#
|
|
15003
15046
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
15004
15047
|
#
|
|
15005
|
-
# UI name: [Agent non-productive time][
|
|
15048
|
+
# UI name: [Agent non-productive time][158]
|
|
15006
15049
|
#
|
|
15007
15050
|
# SUM\_ONLINE\_TIME\_AGENT
|
|
15008
15051
|
#
|
|
@@ -15010,7 +15053,7 @@ module Aws::Connect
|
|
|
15010
15053
|
#
|
|
15011
15054
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
15012
15055
|
#
|
|
15013
|
-
# UI name: [Online time][
|
|
15056
|
+
# UI name: [Online time][159]
|
|
15014
15057
|
#
|
|
15015
15058
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
|
15016
15059
|
#
|
|
@@ -15019,7 +15062,7 @@ module Aws::Connect
|
|
|
15019
15062
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
|
15020
15063
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
|
15021
15064
|
#
|
|
15022
|
-
# UI name: [Callback attempts][
|
|
15065
|
+
# UI name: [Callback attempts][160]
|
|
15023
15066
|
#
|
|
15024
15067
|
#
|
|
15025
15068
|
#
|
|
@@ -15158,26 +15201,31 @@ module Aws::Connect
|
|
|
15158
15201
|
# [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
|
|
15159
15202
|
# [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
|
|
15160
15203
|
# [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
|
|
15161
|
-
# [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15162
|
-
# [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15163
|
-
# [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15164
|
-
# [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15165
|
-
# [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15166
|
-
# [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15167
|
-
# [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15168
|
-
# [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15169
|
-
# [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15170
|
-
# [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
15171
|
-
# [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15172
|
-
# [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15173
|
-
# [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15174
|
-
# [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15175
|
-
# [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
15176
|
-
# [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15177
|
-
# [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15178
|
-
# [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15179
|
-
# [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15180
|
-
# [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
15204
|
+
# [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
|
|
15205
|
+
# [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
|
|
15206
|
+
# [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
|
|
15207
|
+
# [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
|
|
15208
|
+
# [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
|
|
15209
|
+
# [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
|
|
15210
|
+
# [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
|
|
15211
|
+
# [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
|
|
15212
|
+
# [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
|
|
15213
|
+
# [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
|
|
15214
|
+
# [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
|
|
15215
|
+
# [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
|
|
15216
|
+
# [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
|
|
15217
|
+
# [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
|
|
15218
|
+
# [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
|
|
15219
|
+
# [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
|
|
15220
|
+
# [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
|
|
15221
|
+
# [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
|
|
15222
|
+
# [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
|
|
15223
|
+
# [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
|
|
15224
|
+
# [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
|
|
15225
|
+
# [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
|
|
15226
|
+
# [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
|
|
15227
|
+
# [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
|
|
15228
|
+
# [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
|
|
15181
15229
|
#
|
|
15182
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# @option params [String] :next_token
|
|
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|
# The token for the next set of results. Use the value returned in the
|
|
@@ -17009,6 +17057,8 @@ module Aws::Connect
|
|
|
17009
17057
|
# * {Types::ListEvaluationFormAIVersionsResponse#ai_version_summaries #ai_version_summaries} => Array<Types::EvaluationFormAIVersionSummary>
|
|
17010
17058
|
# * {Types::ListEvaluationFormAIVersionsResponse#next_token #next_token} => String
|
|
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17059
|
#
|
|
17060
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
|
17061
|
+
#
|
|
17012
17062
|
# @example Request syntax with placeholder values
|
|
17013
17063
|
#
|
|
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17064
|
# resp = client.list_evaluation_form_ai_versions({
|
|
@@ -18840,7 +18890,7 @@ module Aws::Connect
|
|
|
18840
18890
|
# resp.rule_summary_list[0].rule_capability_tiers #=> Array
|
|
18841
18891
|
# resp.rule_summary_list[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
|
|
18842
18892
|
# resp.rule_summary_list[0].action_summaries #=> Array
|
|
18843
|
-
# resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
|
|
18893
|
+
# resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
|
|
18844
18894
|
# resp.rule_summary_list[0].created_time #=> Time
|
|
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18895
|
# resp.rule_summary_list[0].last_updated_time #=> Time
|
|
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18896
|
# resp.next_token #=> String
|
|
@@ -23046,7 +23096,7 @@ module Aws::Connect
|
|
|
23046
23096
|
# resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
|
|
23047
23097
|
# resp.rules[0].trigger_event_source.integration_association_id #=> String
|
|
23048
23098
|
# resp.rules[0].action_summaries #=> Array
|
|
23049
|
-
# resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
|
|
23099
|
+
# resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
|
|
23050
23100
|
# resp.rules[0].rule_capability_tiers #=> Array
|
|
23051
23101
|
# resp.rules[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
|
|
23052
23102
|
# resp.rules[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
|
|
@@ -24587,6 +24637,11 @@ module Aws::Connect
|
|
|
24587
24637
|
# [CreateParticipantConnection][1] with WEBSOCKET and
|
|
24588
24638
|
# CONNECTION\_CREDENTIALS.
|
|
24589
24639
|
#
|
|
24640
|
+
# To receive connection information directly in the response, set
|
|
24641
|
+
# `ConnectionTypes` on the request. To initiate real-time message
|
|
24642
|
+
# streaming when the chat is created, set `ChatStreamingConfiguration`
|
|
24643
|
+
# on the request. Both parameters are optional.
|
|
24644
|
+
#
|
|
24590
24645
|
# A 429 error occurs in the following situations:
|
|
24591
24646
|
#
|
|
24592
24647
|
# * API rate limit is exceeded. API TPS throttling returns a
|
|
@@ -24736,12 +24791,68 @@ module Aws::Connect
|
|
|
24736
24791
|
# customer ends the chat session, allowing them to continue through
|
|
24737
24792
|
# disconnect flows such as surveys or feedback forms.
|
|
24738
24793
|
#
|
|
24794
|
+
# @option params [Array<String>] :connection_types
|
|
24795
|
+
# The types of connection information to return in the response. This
|
|
24796
|
+
# parameter is optional.
|
|
24797
|
+
#
|
|
24798
|
+
# To receive connection information, specify one or both of the
|
|
24799
|
+
# following values:
|
|
24800
|
+
#
|
|
24801
|
+
# * `CONNECTION_CREDENTIALS`: Returns a connection token.
|
|
24802
|
+
#
|
|
24803
|
+
# * `WEBSOCKET`: Returns a websocket URL.
|
|
24804
|
+
#
|
|
24805
|
+
# `WEBSOCKET` and `CONNECTION_CREDENTIALS` are the values this operation
|
|
24806
|
+
# acts on. No other value returns connection information.
|
|
24807
|
+
#
|
|
24808
|
+
# Request `WEBSOCKET` to get a URL the participant connects to directly.
|
|
24809
|
+
# You do not need to call [CreateParticipantConnection][1] for it.
|
|
24810
|
+
# Request `CONNECTION_CREDENTIALS` on its own and the response returns a
|
|
24811
|
+
# connection token but no websocket URL.
|
|
24812
|
+
#
|
|
24813
|
+
# If you omit this parameter, the response has no connection
|
|
24814
|
+
# information.
|
|
24815
|
+
#
|
|
24816
|
+
# <note markdown="1"> When you start a new chat contact and the information you request
|
|
24817
|
+
# cannot be returned, StartChatContact returns an error rather than a
|
|
24818
|
+
# response that omits it. When you retry a request with the same
|
|
24819
|
+
# `ClientToken`, the response repeats the original contact and can omit
|
|
24820
|
+
# a websocket URL if the chat has already ended.
|
|
24821
|
+
#
|
|
24822
|
+
# </note>
|
|
24823
|
+
#
|
|
24824
|
+
#
|
|
24825
|
+
#
|
|
24826
|
+
# [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
|
|
24827
|
+
#
|
|
24828
|
+
# @option params [Types::ChatStreamingConfiguration] :chat_streaming_configuration
|
|
24829
|
+
# The streaming configuration, such as the Amazon SNS streaming
|
|
24830
|
+
# endpoint. Use it to initiate real-time message streaming when the chat
|
|
24831
|
+
# is created. This parameter is optional.
|
|
24832
|
+
#
|
|
24833
|
+
# Setting this parameter returns a `StreamingId` in the response, and
|
|
24834
|
+
# you do not need to call [StartContactStreaming][1].
|
|
24835
|
+
#
|
|
24836
|
+
# <note markdown="1"> This parameter starts message streaming only. The response does not
|
|
24837
|
+
# include connection information, and setting this parameter does not
|
|
24838
|
+
# remove the need to call [CreateParticipantConnection][2].
|
|
24839
|
+
#
|
|
24840
|
+
# </note>
|
|
24841
|
+
#
|
|
24842
|
+
#
|
|
24843
|
+
#
|
|
24844
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_StartContactStreaming.html
|
|
24845
|
+
# [2]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
|
|
24846
|
+
#
|
|
24739
24847
|
# @return [Types::StartChatContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
24740
24848
|
#
|
|
24741
24849
|
# * {Types::StartChatContactResponse#contact_id #contact_id} => String
|
|
24742
24850
|
# * {Types::StartChatContactResponse#participant_id #participant_id} => String
|
|
24743
24851
|
# * {Types::StartChatContactResponse#participant_token #participant_token} => String
|
|
24744
24852
|
# * {Types::StartChatContactResponse#continued_from_contact_id #continued_from_contact_id} => String
|
|
24853
|
+
# * {Types::StartChatContactResponse#connection_credentials #connection_credentials} => Types::ConnectionCredentials
|
|
24854
|
+
# * {Types::StartChatContactResponse#websocket #websocket} => Types::Websocket
|
|
24855
|
+
# * {Types::StartChatContactResponse#streaming_id #streaming_id} => String
|
|
24745
24856
|
#
|
|
24746
24857
|
# @example Request syntax with placeholder values
|
|
24747
24858
|
#
|
|
@@ -24788,6 +24899,10 @@ module Aws::Connect
|
|
|
24788
24899
|
# },
|
|
24789
24900
|
# customer_id: "CustomerIdNonEmpty",
|
|
24790
24901
|
# disconnect_on_customer_exit: ["AGENT"], # accepts AGENT
|
|
24902
|
+
# connection_types: ["WEBSOCKET"], # accepts WEBSOCKET, CONNECTION_CREDENTIALS, AUTHENTICATION_SESSION, WEBRTC_CONNECTION
|
|
24903
|
+
# chat_streaming_configuration: {
|
|
24904
|
+
# streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
|
|
24905
|
+
# },
|
|
24791
24906
|
# })
|
|
24792
24907
|
#
|
|
24793
24908
|
# @example Response structure
|
|
@@ -24796,6 +24911,11 @@ module Aws::Connect
|
|
|
24796
24911
|
# resp.participant_id #=> String
|
|
24797
24912
|
# resp.participant_token #=> String
|
|
24798
24913
|
# resp.continued_from_contact_id #=> String
|
|
24914
|
+
# resp.connection_credentials.connection_token #=> String
|
|
24915
|
+
# resp.connection_credentials.expiry #=> String
|
|
24916
|
+
# resp.websocket.url #=> String
|
|
24917
|
+
# resp.websocket.connection_expiry #=> String
|
|
24918
|
+
# resp.streaming_id #=> String
|
|
24799
24919
|
#
|
|
24800
24920
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContact AWS API Documentation
|
|
24801
24921
|
#
|
|
@@ -29165,7 +29285,7 @@ module Aws::Connect
|
|
|
29165
29285
|
#
|
|
29166
29286
|
# @option params [required, Hash<String,String>] :content
|
|
29167
29287
|
# The updated localized content of the notification. A map of locale
|
|
29168
|
-
# codes and values. Maximum 500 characters per locale.
|
|
29288
|
+
# codes and values. Maximum 500 visible characters per locale.
|
|
29169
29289
|
#
|
|
29170
29290
|
# @return [Struct] Returns an empty {Seahorse::Client::Response response}.
|
|
29171
29291
|
#
|
|
@@ -30186,7 +30306,7 @@ module Aws::Connect
|
|
|
30186
30306
|
# function: "RuleFunction", # required
|
|
30187
30307
|
# actions: [ # required
|
|
30188
30308
|
# {
|
|
30189
|
-
# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
|
|
30309
|
+
# action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
|
|
30190
30310
|
# task_action: {
|
|
30191
30311
|
# name: "TaskNameExpression", # required
|
|
30192
30312
|
# description: "TaskDescriptionExpression",
|
|
@@ -30283,6 +30403,24 @@ module Aws::Connect
|
|
|
30283
30403
|
# },
|
|
30284
30404
|
# ],
|
|
30285
30405
|
# },
|
|
30406
|
+
# send_in_app_notification_action: {
|
|
30407
|
+
# content: { # required
|
|
30408
|
+
# "en_US" => "LocalizedString",
|
|
30409
|
+
# },
|
|
30410
|
+
# recipient: { # required
|
|
30411
|
+
# user_tags: {
|
|
30412
|
+
# "String" => "String",
|
|
30413
|
+
# },
|
|
30414
|
+
# user_ids: ["UserId"],
|
|
30415
|
+
# },
|
|
30416
|
+
# exclusion: {
|
|
30417
|
+
# user_tags: {
|
|
30418
|
+
# "String" => "String",
|
|
30419
|
+
# },
|
|
30420
|
+
# user_ids: ["UserId"],
|
|
30421
|
+
# },
|
|
30422
|
+
# priority: "HIGH", # accepts HIGH, LOW
|
|
30423
|
+
# },
|
|
30286
30424
|
# },
|
|
30287
30425
|
# ],
|
|
30288
30426
|
# publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
|
|
@@ -31625,7 +31763,7 @@ module Aws::Connect
|
|
|
31625
31763
|
tracer: tracer
|
|
31626
31764
|
)
|
|
31627
31765
|
context[:gem_name] = 'aws-sdk-connect'
|
|
31628
|
-
context[:gem_version] = '1.
|
|
31766
|
+
context[:gem_version] = '1.284.0'
|
|
31629
31767
|
Seahorse::Client::Request.new(handlers, context)
|
|
31630
31768
|
end
|
|
31631
31769
|
|