aws-sdk-connect 1.282.0 → 1.284.0

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@@ -5170,7 +5170,7 @@ module Aws::Connect
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  # function: "RuleFunction", # required
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  # actions: [ # required
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  # {
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- # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
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+ # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
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  # task_action: {
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  # name: "TaskNameExpression", # required
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  # description: "TaskDescriptionExpression",
@@ -5267,6 +5267,24 @@ module Aws::Connect
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  # },
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  # ],
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  # },
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+ # send_in_app_notification_action: {
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+ # content: { # required
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+ # "en_US" => "LocalizedString",
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+ # },
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+ # recipient: { # required
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+ # user_tags: {
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+ # "String" => "String",
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+ # },
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+ # user_ids: ["UserId"],
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+ # },
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+ # exclusion: {
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+ # user_tags: {
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+ # "String" => "String",
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+ # },
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+ # user_ids: ["UserId"],
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+ # },
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+ # priority: "HIGH", # accepts HIGH, LOW
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+ # },
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  # },
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  # ],
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  # publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -9912,7 +9930,7 @@ module Aws::Connect
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  # resp.rule.rule_capability_tiers[0] #=> String, one of "GenerativeAI"
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  # resp.rule.function #=> String
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  # resp.rule.actions #=> Array
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- # resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
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+ # resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
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  # resp.rule.actions[0].task_action.name #=> String
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  # resp.rule.actions[0].task_action.description #=> String
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  # resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -9958,6 +9976,17 @@ module Aws::Connect
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  # resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
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  # resp.rule.actions[0].extract_information_action.rules_extraction_definitions #=> Array
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  # resp.rule.actions[0].extract_information_action.rules_extraction_definitions[0].identifier #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.content #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.content["LocaleCode"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_tags["String"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids #=> Array
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+ # resp.rule.actions[0].send_in_app_notification_action.recipient.user_ids[0] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags #=> Hash
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_tags["String"] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids #=> Array
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+ # resp.rule.actions[0].send_in_app_notification_action.exclusion.user_ids[0] #=> String
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+ # resp.rule.actions[0].send_in_app_notification_action.priority #=> String, one of "HIGH", "LOW"
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  # resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
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  # resp.rule.pre_evaluation_filters.and_conditions #=> Array
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  # resp.rule.pre_evaluation_filters.and_conditions[0].resource_type #=> String, one of "CONTACT"
@@ -13041,16 +13070,17 @@ module Aws::Connect
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  # The following are valid filter keys for a `GetMetricDataV2` request:
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  #
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  # `AGENT` \| `AI_AGENT` \| `AI_AGENT_ID` \| `AI_AGENT_NAME` \|
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- # `AI_AGENT_TYPE` \| `AI_PROMPT` \| `AI_PROMPT_ID` \| `AI_PROMPT_NAME`
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- # \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID` \| `AI_TOOL_NAME` \|
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- # `AI_TOOL_TYPE` \| `AI_USE_CASE` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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- # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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- # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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- # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ALIAS` \| `BOT_ID` \|
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- # `BOT_INTENT_NAME` \| `BOT_LOCALE` \| `BOT_VERSION` \| `BROWSER_NAME`
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- # \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
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- # `CAMPAIGN_EXCLUDED_EVENT_TYPE` \| `CASE_STATUS` \| `CASE_TEMPLATE_ARN`
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- # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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+ # `AI_AGENT_NAME_VERSION` \| `AI_AGENT_TYPE` \| `AI_PROMPT` \|
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+ # `AI_PROMPT_ID` \| `AI_PROMPT_NAME` \| `AI_PROMPT_TYPE` \| `AI_TOOL_ID`
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+ # \| `AI_TOOL_NAME` \| `AI_TOOL_TYPE` \| `AI_USE_CASE` \|
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+ # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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+ # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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+ # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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+ # \| `BOT_ALIAS` \| `BOT_ID` \| `BOT_INTENT_NAME` \| `BOT_LOCALE` \|
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+ # `BOT_VERSION` \| `BROWSER_NAME` \| `CAMPAIGN` \|
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+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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+ # `CASE_STATUS` \| `CASE_TEMPLATE_ARN` \| `CHANNEL` \|
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+ # `contact/segmentAttributes/connect:Subtype` \|
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  # `contact/segmentAttributes/connect:ValidationTestType` \|
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  # `DEVICE_MODEL` \| `DEVICE_TYPE` \| `DISCONNECT_REASON` \|
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  # `EVALUATION_FORM` \| `EVALUATION_QUESTION` \| `EVALUATION_SECTION` \|
@@ -13160,8 +13190,8 @@ module Aws::Connect
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  # `TEST_CASE_EXECUTION_FAILURE_REASON` \| `TEST_CASE_INVOCATION_METHOD`
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  # \| `WEB_NOTIFICATION_TYPE`
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  #
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- # <note markdown="1"> `AI_AGENT_NAME_VERSION`, `AI_PROMPT_NAME_VERSION`, and
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- # `KNOWLEDGE_ARTICLE_NAME` are valid groupings but not valid filters.
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+ # <note markdown="1"> `AI_PROMPT_NAME_VERSION` and `KNOWLEDGE_ARTICLE_NAME` are valid
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+ # groupings but not valid filters.
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  #
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  # </note>
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  #
@@ -13521,8 +13551,9 @@ module Aws::Connect
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
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- # AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [Active AI Agents][32]
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  #
@@ -13531,7 +13562,8 @@ module Aws::Connect
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  # : Unit: Percent
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Handoff Rate][33]
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  #
@@ -13540,7 +13572,8 @@ module Aws::Connect
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Handoff Count][34]
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  #
@@ -13548,75 +13581,59 @@ module Aws::Connect
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Success][35]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_INVOCATION\_SUCCESS\_RATE
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  #
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  # : Unit: Percent
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Success Rate][36]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_INVOCATIONS
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
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- # AI Agent Name Version, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Invocation Count][37]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_RESPONSE\_HELPFUL
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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  # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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- # Routing Profile
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Response Helpful][38]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_AGENT\_RESPONSE\_NOT\_HELPFUL
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  #
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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  # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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- # Routing Profile
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+ # Routing Profile, Session ID
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  #
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  # UI name: [AI Agent Response Not Helpful][39]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_RESPONSE\_COMPLETION\_RATE
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  #
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  # : Unit: Percent
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Response Completion Rate][40]
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  #
@@ -13625,7 +13642,8 @@ module Aws::Connect
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Involved Contacts][41]
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  #
@@ -13633,105 +13651,82 @@ module Aws::Connect
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
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- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Prompt Invocation Success][42]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_PROMPT\_INVOCATION\_SUCCESS\_RATE
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  #
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  # : Unit: Percent
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
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- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Prompt Invocation Success Rate][43]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_PROMPT\_INVOCATIONS
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
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- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [AI Prompt Invocations][44]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AI\_TOOL\_INVOCATION\_SUCCESS
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
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- # Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
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+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
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  #
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  # UI name: [AI Tool Invocation Success][45]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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13693
  # AI\_TOOL\_INVOCATION\_SUCCESS\_RATE
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13694
  #
13690
13695
  # : Unit: Percent
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
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- # Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
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+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
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13700
  #
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  # UI name: [AI Tool Invocation Success Rate][46]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
13700
- # </note>
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- #
13702
13703
  # AI\_TOOL\_INVOCATIONS
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13704
  #
13704
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  # : Unit: Count
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13706
  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
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- # Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
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+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
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  #
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  # UI name: [AI Tool Invocations][47]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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13713
  # AVG\_AI\_AGENT\_CONVERSATION\_TURNS
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  #
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  # : Unit: Count
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
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+ # Routing Profile, Session ID
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  #
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  # UI name: [Average AI Agent Conversation Turns][48]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
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  # AVG\_AI\_CONVERSATION\_TURNS
13730
13724
  #
13731
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  # : Unit: Count
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  #
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  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
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- # Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [Average AI Conversation Turns][49]
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  #
@@ -13739,58 +13734,43 @@ module Aws::Connect
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  #
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  # : Unit: Milliseconds
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  #
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- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
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- # Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI
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- # Prompt Type, AI Use Case, Channel, Queue, Routing Profile
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+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
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+ # AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI
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+ # Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing
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+ # Profile, Session ID
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  #
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  # UI name: [Average AI Prompt Invocation Latency][50]
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  #
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- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
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- #
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- # </note>
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- #
13752
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  # AVG\_AI\_TOOL\_INVOCATION\_LATENCY
13753
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  #
13754
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  # : Unit: Milliseconds
13755
13747
  #
13756
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name
13757
- # Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI
13758
- # Use Case, Channel, Queue, Routing Profile
13748
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13749
+ # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13750
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13759
13751
  #
13760
13752
  # UI name: [Average AI Tool Invocation Latency][51]
13761
13753
  #
13762
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13763
- #
13764
- # </note>
13765
- #
13766
13754
  # AI\_TOOL\_PARAMETER\_ACCURACY
13767
13755
  #
13768
13756
  # : Unit: Double
13769
13757
  #
13770
13758
  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13771
13759
  # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13772
- # Tool Type, AI Use Case, Channel, Queue, Routing Profile
13760
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13773
13761
  #
13774
13762
  # UI name: [AI Tool Parameter Accuracy][52]
13775
13763
  #
13776
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13777
- #
13778
- # </note>
13779
- #
13780
13764
  # AI\_TOOL\_SELECTION\_ACCURACY
13781
13765
  #
13782
13766
  # : Unit: Double
13783
13767
  #
13784
13768
  # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13785
13769
  # AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI
13786
- # Tool Type, AI Use Case, Channel, Queue, Routing Profile
13770
+ # Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13787
13771
  #
13788
13772
  # UI name: [AI Tool Selection Accuracy][53]
13789
13773
  #
13790
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13791
- #
13792
- # </note>
13793
- #
13794
13774
  # AI\_TOOL\_UTILIZATION\_ACCURACY
13795
13775
  #
13796
13776
  # : Unit: Double
@@ -13801,16 +13781,13 @@ module Aws::Connect
13801
13781
  #
13802
13782
  # UI name: [AI Tool Utilization Accuracy][54]
13803
13783
  #
13804
- # <note markdown="1"> AI Agent Name Version is not a valid filter but a valid grouping.
13805
- #
13806
- # </note>
13807
- #
13808
13784
  # COMPLETENESS\_SCORE
13809
13785
  #
13810
13786
  # : Unit: Double
13811
13787
  #
13812
13788
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13813
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13789
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13790
+ # Profile, Session ID
13814
13791
  #
13815
13792
  # UI name: [Completeness Score][55]
13816
13793
  #
@@ -13819,7 +13796,8 @@ module Aws::Connect
13819
13796
  # : Unit: Double
13820
13797
  #
13821
13798
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13822
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13799
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13800
+ # Profile, Session ID
13823
13801
  #
13824
13802
  # UI name: [Faithfulness Score][56]
13825
13803
  #
@@ -13828,7 +13806,8 @@ module Aws::Connect
13828
13806
  # : Unit: Double
13829
13807
  #
13830
13808
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13831
- # Type, AI Use Case, Channel, Queue, Routing Profile, Session ID
13809
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13810
+ # Profile, Session ID
13832
13811
  #
13833
13812
  # UI name: [Goal Success Rate][57]
13834
13813
  #
@@ -13836,8 +13815,9 @@ module Aws::Connect
13836
13815
  #
13837
13816
  # : Unit: Count
13838
13817
  #
13839
- # Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type,
13840
- # AI Use Case, Channel, Knowledge Base Name, Queue, Routing Profile
13818
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
13819
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
13820
+ # Knowledge Base Name, Queue, Routing Profile, Session ID
13841
13821
  #
13842
13822
  # UI name: [Knowledge Content References][58]
13843
13823
  #
@@ -13846,7 +13826,8 @@ module Aws::Connect
13846
13826
  # : Unit: Percent
13847
13827
  #
13848
13828
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13849
- # Type, AI Use Case, Channel, Queue, Routing Profile
13829
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13830
+ # Profile, Session ID
13850
13831
  #
13851
13832
  # UI name: [Proactive Intent Engagement Rate][59]
13852
13833
  #
@@ -13855,7 +13836,8 @@ module Aws::Connect
13855
13836
  # : Unit: Percent
13856
13837
  #
13857
13838
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13858
- # Type, AI Use Case, Channel, Queue, Routing Profile
13839
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13840
+ # Profile, Session ID
13859
13841
  #
13860
13842
  # UI name: [Proactive Intent Response Rate][60]
13861
13843
  #
@@ -13864,7 +13846,8 @@ module Aws::Connect
13864
13846
  # : Unit: Count
13865
13847
  #
13866
13848
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13867
- # Type, AI Use Case, Channel, Queue, Routing Profile
13849
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13850
+ # Profile, Session ID
13868
13851
  #
13869
13852
  # UI name: [Proactive Intents Answered][61]
13870
13853
  #
@@ -13873,7 +13856,8 @@ module Aws::Connect
13873
13856
  # : Unit: Count
13874
13857
  #
13875
13858
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13876
- # Type, AI Use Case, Channel, Queue, Routing Profile
13859
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13860
+ # Profile, Session ID
13877
13861
  #
13878
13862
  # UI name: [Proactive Intents Detected][62]
13879
13863
  #
@@ -13882,7 +13866,8 @@ module Aws::Connect
13882
13866
  # : Unit: Count
13883
13867
  #
13884
13868
  # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
13885
- # Type, AI Use Case, Channel, Queue, Routing Profile
13869
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
13870
+ # Profile, Session ID
13886
13871
  #
13887
13872
  # UI name: [Proactive Intents Engaged][63]
13888
13873
  #
@@ -14787,6 +14772,64 @@ module Aws::Connect
14787
14772
  #
14788
14773
  # UI name: [Recipients interacted][135]
14789
14774
  #
14775
+ # AI\_AGENT\_COLLABORATORS
14776
+ #
14777
+ # : Unit: Count
14778
+ #
14779
+ # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
14780
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
14781
+ # Profile, Session ID
14782
+ #
14783
+ # UI name: [AI Agent Collaborators][136]
14784
+ #
14785
+ # AI\_AGENT\_COLLABORATION\_INVOCATIONS
14786
+ #
14787
+ # : Unit: Count
14788
+ #
14789
+ # Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent
14790
+ # Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing
14791
+ # Profile, Session ID
14792
+ #
14793
+ # UI name: [AI Agent Collaboration Invocations][137]
14794
+ #
14795
+ # AI\_AGENT\_SELECTION\_ACCURACY
14796
+ #
14797
+ # : Unit: Double
14798
+ #
14799
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14800
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14801
+ # Routing Profile, Session ID
14802
+ #
14803
+ # UI name: [AI Agent Selection Accuracy][138]
14804
+ #
14805
+ # <note markdown="1"> This metric is available as part of Connect Customer AI.
14806
+ #
14807
+ # </note>
14808
+ #
14809
+ # AVG\_AI\_AGENT\_INVOCATION\_LATENCY
14810
+ #
14811
+ # : Unit: Milliseconds
14812
+ #
14813
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14814
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14815
+ # Routing Profile, Session ID
14816
+ #
14817
+ # UI name: [Average AI Agent Invocation Latency][139]
14818
+ #
14819
+ # CONTEXT\_FIDELITY\_SCORE
14820
+ #
14821
+ # : Unit: Double
14822
+ #
14823
+ # Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name,
14824
+ # AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue,
14825
+ # Routing Profile, Session ID
14826
+ #
14827
+ # UI name: [Context Fidelity Score][140]
14828
+ #
14829
+ # <note markdown="1"> This metric is available as part of Connect Customer AI.
14830
+ #
14831
+ # </note>
14832
+ #
14790
14833
  # RECIPIENTS\_TARGETED
14791
14834
  #
14792
14835
  # : This metric is only available for outbound campaigns initiated using
@@ -14797,7 +14840,7 @@ module Aws::Connect
14797
14840
  #
14798
14841
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
14799
14842
  #
14800
- # UI name: [Recipients targeted][136]
14843
+ # UI name: [Recipients targeted][141]
14801
14844
  #
14802
14845
  # REOPENED\_CASE\_ACTIONS
14803
14846
  #
@@ -14807,7 +14850,7 @@ module Aws::Connect
14807
14850
  #
14808
14851
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
14809
14852
  #
14810
- # UI name: [Cases reopened][137]
14853
+ # UI name: [Cases reopened][142]
14811
14854
  #
14812
14855
  # RESOLVED\_CASE\_ACTIONS
14813
14856
  #
@@ -14817,7 +14860,7 @@ module Aws::Connect
14817
14860
  #
14818
14861
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
14819
14862
  #
14820
- # UI name: [Cases resolved][138]
14863
+ # UI name: [Cases resolved][143]
14821
14864
  #
14822
14865
  # SERVICE\_LEVEL
14823
14866
  #
@@ -14832,7 +14875,7 @@ module Aws::Connect
14832
14875
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14833
14876
  # (for "Less than") or `LTE` (for "Less than equal").
14834
14877
  #
14835
- # UI name: [Service level X][139]
14878
+ # UI name: [Service level X][144]
14836
14879
  #
14837
14880
  # STEP\_CONTACTS\_QUEUED
14838
14881
  #
@@ -14864,7 +14907,7 @@ module Aws::Connect
14864
14907
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14865
14908
  # Agent Hierarchy
14866
14909
  #
14867
- # UI name: [Agent API connecting time][140]
14910
+ # UI name: [Agent API connecting time][145]
14868
14911
  #
14869
14912
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
14870
14913
  # metric.
@@ -14887,7 +14930,7 @@ module Aws::Connect
14887
14930
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
14888
14931
  # RoutingStepExpression, Q in Connect
14889
14932
  #
14890
- # UI name: [Contact abandoned][141]
14933
+ # UI name: [Contact abandoned][146]
14891
14934
  #
14892
14935
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
14893
14936
  #
@@ -14900,7 +14943,7 @@ module Aws::Connect
14900
14943
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14901
14944
  # (for "Less than") or `LTE` (for "Less than equal").
14902
14945
  #
14903
- # UI name: [Contacts abandoned in X seconds][142]
14946
+ # UI name: [Contacts abandoned in X seconds][147]
14904
14947
  #
14905
14948
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
14906
14949
  #
@@ -14913,7 +14956,7 @@ module Aws::Connect
14913
14956
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
14914
14957
  # (for "Less than") or `LTE` (for "Less than equal").
14915
14958
  #
14916
- # UI name: [Contacts answered in X seconds][143]
14959
+ # UI name: [Contacts answered in X seconds][148]
14917
14960
  #
14918
14961
  # SUM\_CONTACT\_FLOW\_TIME
14919
14962
  #
@@ -14922,7 +14965,7 @@ module Aws::Connect
14922
14965
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14923
14966
  # Agent Hierarchy, Q in Connect
14924
14967
  #
14925
- # UI name: [Contact flow time][144]
14968
+ # UI name: [Contact flow time][149]
14926
14969
  #
14927
14970
  # SUM\_CONTACT\_TIME\_AGENT
14928
14971
  #
@@ -14930,7 +14973,7 @@ module Aws::Connect
14930
14973
  #
14931
14974
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14932
14975
  #
14933
- # UI name: [Agent on contact time][145]
14976
+ # UI name: [Agent on contact time][150]
14934
14977
  #
14935
14978
  # SUM\_CONTACTS\_DISCONNECTED
14936
14979
  #
@@ -14942,7 +14985,7 @@ module Aws::Connect
14942
14985
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
14943
14986
  # Connect
14944
14987
  #
14945
- # UI name: [Contact disconnected][146]
14988
+ # UI name: [Contact disconnected][151]
14946
14989
  #
14947
14990
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
14948
14991
  #
@@ -14950,7 +14993,7 @@ module Aws::Connect
14950
14993
  #
14951
14994
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14952
14995
  #
14953
- # UI name: [Error status time][147]
14996
+ # UI name: [Error status time][152]
14954
14997
  #
14955
14998
  # SUM\_HANDLE\_TIME
14956
14999
  #
@@ -14959,7 +15002,7 @@ module Aws::Connect
14959
15002
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14960
15003
  # Agent Hierarchy, Q in Connect
14961
15004
  #
14962
- # UI name: [Contact handle time][148]
15005
+ # UI name: [Contact handle time][153]
14963
15006
  #
14964
15007
  # SUM\_HOLD\_TIME
14965
15008
  #
@@ -14968,7 +15011,7 @@ module Aws::Connect
14968
15011
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14969
15012
  # Agent Hierarchy, Q in Connect
14970
15013
  #
14971
- # UI name: [Customer hold time][149]
15014
+ # UI name: [Customer hold time][154]
14972
15015
  #
14973
15016
  # SUM\_IDLE\_TIME\_AGENT
14974
15017
  #
@@ -14976,7 +15019,7 @@ module Aws::Connect
14976
15019
  #
14977
15020
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
14978
15021
  #
14979
- # UI name: [Agent idle time][150]
15022
+ # UI name: [Agent idle time][155]
14980
15023
  #
14981
15024
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
14982
15025
  #
@@ -14985,7 +15028,7 @@ module Aws::Connect
14985
15028
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14986
15029
  # Agent Hierarchy, Q in Connect
14987
15030
  #
14988
- # UI name: [Agent interaction and hold time][151]
15031
+ # UI name: [Agent interaction and hold time][156]
14989
15032
  #
14990
15033
  # SUM\_INTERACTION\_TIME
14991
15034
  #
@@ -14994,7 +15037,7 @@ module Aws::Connect
14994
15037
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
14995
15038
  # Agent Hierarchy
14996
15039
  #
14997
- # UI name: [Agent interaction time][152]
15040
+ # UI name: [Agent interaction time][157]
14998
15041
  #
14999
15042
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
15000
15043
  #
@@ -15002,7 +15045,7 @@ module Aws::Connect
15002
15045
  #
15003
15046
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
15004
15047
  #
15005
- # UI name: [Agent non-productive time][153]
15048
+ # UI name: [Agent non-productive time][158]
15006
15049
  #
15007
15050
  # SUM\_ONLINE\_TIME\_AGENT
15008
15051
  #
@@ -15010,7 +15053,7 @@ module Aws::Connect
15010
15053
  #
15011
15054
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
15012
15055
  #
15013
- # UI name: [Online time][154]
15056
+ # UI name: [Online time][159]
15014
15057
  #
15015
15058
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
15016
15059
  #
@@ -15019,7 +15062,7 @@ module Aws::Connect
15019
15062
  # Valid groupings and filters: Queue, Channel, Routing Profile,
15020
15063
  # contact/segmentAttributes/connect:Subtype, Q in Connect
15021
15064
  #
15022
- # UI name: [Callback attempts][155]
15065
+ # UI name: [Callback attempts][160]
15023
15066
  #
15024
15067
  #
15025
15068
  #
@@ -15158,26 +15201,31 @@ module Aws::Connect
15158
15201
  # [133]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
15159
15202
  # [134]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
15160
15203
  # [135]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
15161
- # [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
15162
- # [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
15163
- # [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
15164
- # [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
15165
- # [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
15166
- # [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
15167
- # [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
15168
- # [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
15169
- # [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
15170
- # [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
15171
- # [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
15172
- # [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
15173
- # [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
15174
- # [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
15175
- # [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
15176
- # [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
15177
- # [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
15178
- # [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
15179
- # [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
15180
- # [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
15204
+ # [136]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators
15205
+ # [137]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations
15206
+ # [138]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy
15207
+ # [139]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency
15208
+ # [140]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score
15209
+ # [141]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
15210
+ # [142]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
15211
+ # [143]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
15212
+ # [144]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
15213
+ # [145]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
15214
+ # [146]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
15215
+ # [147]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
15216
+ # [148]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
15217
+ # [149]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
15218
+ # [150]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
15219
+ # [151]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
15220
+ # [152]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
15221
+ # [153]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
15222
+ # [154]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
15223
+ # [155]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
15224
+ # [156]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
15225
+ # [157]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
15226
+ # [158]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
15227
+ # [159]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
15228
+ # [160]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
15181
15229
  #
15182
15230
  # @option params [String] :next_token
15183
15231
  # The token for the next set of results. Use the value returned in the
@@ -17009,6 +17057,8 @@ module Aws::Connect
17009
17057
  # * {Types::ListEvaluationFormAIVersionsResponse#ai_version_summaries #ai_version_summaries} => Array&lt;Types::EvaluationFormAIVersionSummary&gt;
17010
17058
  # * {Types::ListEvaluationFormAIVersionsResponse#next_token #next_token} => String
17011
17059
  #
17060
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
17061
+ #
17012
17062
  # @example Request syntax with placeholder values
17013
17063
  #
17014
17064
  # resp = client.list_evaluation_form_ai_versions({
@@ -18840,7 +18890,7 @@ module Aws::Connect
18840
18890
  # resp.rule_summary_list[0].rule_capability_tiers #=> Array
18841
18891
  # resp.rule_summary_list[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
18842
18892
  # resp.rule_summary_list[0].action_summaries #=> Array
18843
- # resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
18893
+ # resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
18844
18894
  # resp.rule_summary_list[0].created_time #=> Time
18845
18895
  # resp.rule_summary_list[0].last_updated_time #=> Time
18846
18896
  # resp.next_token #=> String
@@ -23046,7 +23096,7 @@ module Aws::Connect
23046
23096
  # resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
23047
23097
  # resp.rules[0].trigger_event_source.integration_association_id #=> String
23048
23098
  # resp.rules[0].action_summaries #=> Array
23049
- # resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
23099
+ # resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION", "SEND_IN_APP_NOTIFICATION"
23050
23100
  # resp.rules[0].rule_capability_tiers #=> Array
23051
23101
  # resp.rules[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
23052
23102
  # resp.rules[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
@@ -24587,6 +24637,11 @@ module Aws::Connect
24587
24637
  # [CreateParticipantConnection][1] with WEBSOCKET and
24588
24638
  # CONNECTION\_CREDENTIALS.
24589
24639
  #
24640
+ # To receive connection information directly in the response, set
24641
+ # `ConnectionTypes` on the request. To initiate real-time message
24642
+ # streaming when the chat is created, set `ChatStreamingConfiguration`
24643
+ # on the request. Both parameters are optional.
24644
+ #
24590
24645
  # A 429 error occurs in the following situations:
24591
24646
  #
24592
24647
  # * API rate limit is exceeded. API TPS throttling returns a
@@ -24736,12 +24791,68 @@ module Aws::Connect
24736
24791
  # customer ends the chat session, allowing them to continue through
24737
24792
  # disconnect flows such as surveys or feedback forms.
24738
24793
  #
24794
+ # @option params [Array<String>] :connection_types
24795
+ # The types of connection information to return in the response. This
24796
+ # parameter is optional.
24797
+ #
24798
+ # To receive connection information, specify one or both of the
24799
+ # following values:
24800
+ #
24801
+ # * `CONNECTION_CREDENTIALS`: Returns a connection token.
24802
+ #
24803
+ # * `WEBSOCKET`: Returns a websocket URL.
24804
+ #
24805
+ # `WEBSOCKET` and `CONNECTION_CREDENTIALS` are the values this operation
24806
+ # acts on. No other value returns connection information.
24807
+ #
24808
+ # Request `WEBSOCKET` to get a URL the participant connects to directly.
24809
+ # You do not need to call [CreateParticipantConnection][1] for it.
24810
+ # Request `CONNECTION_CREDENTIALS` on its own and the response returns a
24811
+ # connection token but no websocket URL.
24812
+ #
24813
+ # If you omit this parameter, the response has no connection
24814
+ # information.
24815
+ #
24816
+ # <note markdown="1"> When you start a new chat contact and the information you request
24817
+ # cannot be returned, StartChatContact returns an error rather than a
24818
+ # response that omits it. When you retry a request with the same
24819
+ # `ClientToken`, the response repeats the original contact and can omit
24820
+ # a websocket URL if the chat has already ended.
24821
+ #
24822
+ # </note>
24823
+ #
24824
+ #
24825
+ #
24826
+ # [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
24827
+ #
24828
+ # @option params [Types::ChatStreamingConfiguration] :chat_streaming_configuration
24829
+ # The streaming configuration, such as the Amazon SNS streaming
24830
+ # endpoint. Use it to initiate real-time message streaming when the chat
24831
+ # is created. This parameter is optional.
24832
+ #
24833
+ # Setting this parameter returns a `StreamingId` in the response, and
24834
+ # you do not need to call [StartContactStreaming][1].
24835
+ #
24836
+ # <note markdown="1"> This parameter starts message streaming only. The response does not
24837
+ # include connection information, and setting this parameter does not
24838
+ # remove the need to call [CreateParticipantConnection][2].
24839
+ #
24840
+ # </note>
24841
+ #
24842
+ #
24843
+ #
24844
+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_StartContactStreaming.html
24845
+ # [2]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
24846
+ #
24739
24847
  # @return [Types::StartChatContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
24740
24848
  #
24741
24849
  # * {Types::StartChatContactResponse#contact_id #contact_id} => String
24742
24850
  # * {Types::StartChatContactResponse#participant_id #participant_id} => String
24743
24851
  # * {Types::StartChatContactResponse#participant_token #participant_token} => String
24744
24852
  # * {Types::StartChatContactResponse#continued_from_contact_id #continued_from_contact_id} => String
24853
+ # * {Types::StartChatContactResponse#connection_credentials #connection_credentials} => Types::ConnectionCredentials
24854
+ # * {Types::StartChatContactResponse#websocket #websocket} => Types::Websocket
24855
+ # * {Types::StartChatContactResponse#streaming_id #streaming_id} => String
24745
24856
  #
24746
24857
  # @example Request syntax with placeholder values
24747
24858
  #
@@ -24788,6 +24899,10 @@ module Aws::Connect
24788
24899
  # },
24789
24900
  # customer_id: "CustomerIdNonEmpty",
24790
24901
  # disconnect_on_customer_exit: ["AGENT"], # accepts AGENT
24902
+ # connection_types: ["WEBSOCKET"], # accepts WEBSOCKET, CONNECTION_CREDENTIALS, AUTHENTICATION_SESSION, WEBRTC_CONNECTION
24903
+ # chat_streaming_configuration: {
24904
+ # streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
24905
+ # },
24791
24906
  # })
24792
24907
  #
24793
24908
  # @example Response structure
@@ -24796,6 +24911,11 @@ module Aws::Connect
24796
24911
  # resp.participant_id #=> String
24797
24912
  # resp.participant_token #=> String
24798
24913
  # resp.continued_from_contact_id #=> String
24914
+ # resp.connection_credentials.connection_token #=> String
24915
+ # resp.connection_credentials.expiry #=> String
24916
+ # resp.websocket.url #=> String
24917
+ # resp.websocket.connection_expiry #=> String
24918
+ # resp.streaming_id #=> String
24799
24919
  #
24800
24920
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContact AWS API Documentation
24801
24921
  #
@@ -29165,7 +29285,7 @@ module Aws::Connect
29165
29285
  #
29166
29286
  # @option params [required, Hash<String,String>] :content
29167
29287
  # The updated localized content of the notification. A map of locale
29168
- # codes and values. Maximum 500 characters per locale.
29288
+ # codes and values. Maximum 500 visible characters per locale.
29169
29289
  #
29170
29290
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
29171
29291
  #
@@ -30186,7 +30306,7 @@ module Aws::Connect
30186
30306
  # function: "RuleFunction", # required
30187
30307
  # actions: [ # required
30188
30308
  # {
30189
- # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
30309
+ # action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION, SEND_IN_APP_NOTIFICATION
30190
30310
  # task_action: {
30191
30311
  # name: "TaskNameExpression", # required
30192
30312
  # description: "TaskDescriptionExpression",
@@ -30283,6 +30403,24 @@ module Aws::Connect
30283
30403
  # },
30284
30404
  # ],
30285
30405
  # },
30406
+ # send_in_app_notification_action: {
30407
+ # content: { # required
30408
+ # "en_US" => "LocalizedString",
30409
+ # },
30410
+ # recipient: { # required
30411
+ # user_tags: {
30412
+ # "String" => "String",
30413
+ # },
30414
+ # user_ids: ["UserId"],
30415
+ # },
30416
+ # exclusion: {
30417
+ # user_tags: {
30418
+ # "String" => "String",
30419
+ # },
30420
+ # user_ids: ["UserId"],
30421
+ # },
30422
+ # priority: "HIGH", # accepts HIGH, LOW
30423
+ # },
30286
30424
  # },
30287
30425
  # ],
30288
30426
  # publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -31625,7 +31763,7 @@ module Aws::Connect
31625
31763
  tracer: tracer
31626
31764
  )
31627
31765
  context[:gem_name] = 'aws-sdk-connect'
31628
- context[:gem_version] = '1.282.0'
31766
+ context[:gem_version] = '1.284.0'
31629
31767
  Seahorse::Client::Request.new(handlers, context)
31630
31768
  end
31631
31769