aws-sdk-connect 1.28.0 → 1.33.0
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- checksums.yaml +4 -4
- data/lib/aws-sdk-connect.rb +4 -3
- data/lib/aws-sdk-connect/client.rb +827 -17
- data/lib/aws-sdk-connect/client_api.rb +501 -0
- data/lib/aws-sdk-connect/errors.rb +32 -0
- data/lib/aws-sdk-connect/types.rb +1189 -42
- metadata +2 -2
@@ -27,10 +27,12 @@ module Aws::Connect
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# See {Seahorse::Client::RequestContext} for more information.
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#
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# ## Error Classes
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# * {ContactFlowNotPublishedException}
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# * {ContactNotFoundException}
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# * {DestinationNotAllowedException}
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# * {DuplicateResourceException}
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# * {InternalServiceException}
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# * {InvalidContactFlowException}
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# * {InvalidParameterException}
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# * {InvalidRequestException}
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# * {LimitExceededException}
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@@ -45,6 +47,21 @@ module Aws::Connect
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extend Aws::Errors::DynamicErrors
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class ContactFlowNotPublishedException < ServiceError
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# @param [Seahorse::Client::RequestContext] context
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# @param [String] message
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# @param [Aws::Connect::Types::ContactFlowNotPublishedException] data
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def initialize(context, message, data = Aws::EmptyStructure.new)
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super(context, message, data)
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end
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# @return [String]
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def message
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@message || @data[:message]
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end
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end
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class ContactNotFoundException < ServiceError
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# @param [Seahorse::Client::RequestContext] context
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@@ -105,6 +122,21 @@ module Aws::Connect
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end
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end
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class InvalidContactFlowException < ServiceError
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# @param [Seahorse::Client::RequestContext] context
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# @param [String] message
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# @param [Aws::Connect::Types::InvalidContactFlowException] data
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def initialize(context, message, data = Aws::EmptyStructure.new)
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super(context, message, data)
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end
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# @return [String]
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def problems
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@data[:problems]
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end
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end
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class InvalidParameterException < ServiceError
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# @param [Seahorse::Client::RequestContext] context
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@@ -10,6 +10,46 @@
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module Aws::Connect
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module Types
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# @note When making an API call, you may pass AssociateRoutingProfileQueuesRequest
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# data as a hash:
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#
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# {
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# instance_id: "InstanceId", # required
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# routing_profile_id: "RoutingProfileId", # required
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# queue_configs: [ # required
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# {
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# queue_reference: { # required
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# queue_id: "QueueId", # required
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# },
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# priority: 1, # required
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# delay: 1, # required
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# },
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# ],
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# }
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#
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] routing_profile_id
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# The identifier of the routing profile.
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# @return [String]
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#
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# @!attribute [rw] queue_configs
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# The queues to associate with this routing profile.
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# @return [Array<Types::RoutingProfileQueueConfig>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateRoutingProfileQueuesRequest AWS API Documentation
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#
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class AssociateRoutingProfileQueuesRequest < Struct.new(
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:instance_id,
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:routing_profile_id,
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:queue_configs)
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SENSITIVE = []
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include Aws::Structure
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end
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# A chat message.
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#
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# @note When making an API call, you may pass ChatMessage
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@@ -37,8 +77,78 @@ module Aws::Connect
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include Aws::Structure
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end
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# Contains information about a contact flow.
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#
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# @!attribute [rw] arn
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# The Amazon Resource Name (ARN) of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] id
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# The identifier of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] name
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# The name of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] type
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# The type of the contact flow. For descriptions of the available
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# types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
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# Administrator Guide*.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
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# @return [String]
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#
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# @!attribute [rw] description
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# The description of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] content
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# The content of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] tags
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# One or more tags.
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# @return [Hash<String,String>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
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#
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class ContactFlow < Struct.new(
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:arn,
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:id,
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:name,
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:type,
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:description,
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:content,
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:tags)
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SENSITIVE = []
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include Aws::Structure
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end
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# The contact flow has not been published.
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#
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# @!attribute [rw] message
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowNotPublishedException AWS API Documentation
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#
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class ContactFlowNotPublishedException < Struct.new(
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:message)
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SENSITIVE = []
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include Aws::Structure
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end
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# Contains summary information about a contact flow.
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#
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# You can also create and update contact flows using the [Amazon Connect
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# Flow language][1].
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html
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#
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# @!attribute [rw] id
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# The identifier of the contact flow.
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# @return [String]
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@@ -80,6 +190,172 @@ module Aws::Connect
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include Aws::Structure
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end
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# @note When making an API call, you may pass CreateContactFlowRequest
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# data as a hash:
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#
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# {
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# instance_id: "InstanceId", # required
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# name: "ContactFlowName", # required
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# type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
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# description: "ContactFlowDescription",
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# content: "ContactFlowContent", # required
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# tags: {
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# "TagKey" => "TagValue",
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# },
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# }
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#
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] name
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# The name of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] type
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# The type of the contact flow. For descriptions of the available
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# types, see [Choose a Contact Flow Type][1] in the *Amazon Connect
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# Administrator Guide*.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
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# @return [String]
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#
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# @!attribute [rw] description
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# The description of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] content
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# The content of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] tags
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# One or more tags.
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# @return [Hash<String,String>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowRequest AWS API Documentation
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#
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class CreateContactFlowRequest < Struct.new(
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:instance_id,
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:name,
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:type,
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:description,
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:content,
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:tags)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] contact_flow_id
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# The identifier of the contact flow.
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# @return [String]
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#
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# @!attribute [rw] contact_flow_arn
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# The Amazon Resource Name (ARN) of the contact flow.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
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#
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class CreateContactFlowResponse < Struct.new(
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:contact_flow_id,
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:contact_flow_arn)
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SENSITIVE = []
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include Aws::Structure
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end
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# @note When making an API call, you may pass CreateRoutingProfileRequest
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# data as a hash:
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#
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# {
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# instance_id: "InstanceId", # required
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# name: "RoutingProfileName", # required
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# description: "RoutingProfileDescription", # required
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# default_outbound_queue_id: "QueueId", # required
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# queue_configs: [
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# {
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# queue_reference: { # required
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# queue_id: "QueueId", # required
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# },
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# priority: 1, # required
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# delay: 1, # required
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# },
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# ],
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# media_concurrencies: [ # required
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# {
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# channel: "VOICE", # required, accepts VOICE, CHAT
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# concurrency: 1, # required
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# },
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# ],
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# tags: {
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# "TagKey" => "TagValue",
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# },
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# }
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#
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] name
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# The name of the routing profile. Must not be more than 127
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# characters.
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# @return [String]
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#
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# @!attribute [rw] description
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# Description of the routing profile. Must not be more than 250
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# characters.
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# @return [String]
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#
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# @!attribute [rw] default_outbound_queue_id
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# The default outbound queue for the routing profile.
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# @return [String]
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#
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# @!attribute [rw] queue_configs
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# The inbound queues associated with the routing profile. If no queue
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# is added, the agent can only make outbound calls.
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# @return [Array<Types::RoutingProfileQueueConfig>]
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#
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# @!attribute [rw] media_concurrencies
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# The channels agents can handle in the Contact Control Panel (CCP)
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# for this routing profile.
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# @return [Array<Types::MediaConcurrency>]
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#
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# @!attribute [rw] tags
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# One or more tags.
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# @return [Hash<String,String>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileRequest AWS API Documentation
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#
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class CreateRoutingProfileRequest < Struct.new(
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:instance_id,
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:name,
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:description,
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:default_outbound_queue_id,
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:queue_configs,
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:media_concurrencies,
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:tags)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] routing_profile_arn
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# The Amazon Resource Name (ARN) of the routing profile.
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# @return [String]
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#
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# @!attribute [rw] routing_profile_id
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# The identifier of the routing profile.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileResponse AWS API Documentation
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#
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class CreateRoutingProfileResponse < Struct.new(
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:routing_profile_arn,
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:routing_profile_id)
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SENSITIVE = []
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include Aws::Structure
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end
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# @note When making an API call, you may pass CreateUserRequest
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# data as a hash:
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85
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#
|
@@ -325,6 +601,80 @@ module Aws::Connect
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325
601
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include Aws::Structure
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602
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end
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603
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|
604
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# @note When making an API call, you may pass DescribeContactFlowRequest
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605
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# data as a hash:
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606
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#
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607
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# {
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608
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# instance_id: "InstanceId", # required
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609
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# contact_flow_id: "ContactFlowId", # required
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610
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# }
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611
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#
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612
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# @!attribute [rw] instance_id
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613
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# The identifier of the Amazon Connect instance.
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614
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# @return [String]
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615
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+
#
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616
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+
# @!attribute [rw] contact_flow_id
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617
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# The identifier of the contact flow.
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618
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+
# @return [String]
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619
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+
#
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620
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+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowRequest AWS API Documentation
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621
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+
#
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622
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class DescribeContactFlowRequest < Struct.new(
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623
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:instance_id,
|
624
|
+
:contact_flow_id)
|
625
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+
SENSITIVE = []
|
626
|
+
include Aws::Structure
|
627
|
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end
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628
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+
|
629
|
+
# @!attribute [rw] contact_flow
|
630
|
+
# Information about the contact flow.
|
631
|
+
# @return [Types::ContactFlow]
|
632
|
+
#
|
633
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactFlowResponse AWS API Documentation
|
634
|
+
#
|
635
|
+
class DescribeContactFlowResponse < Struct.new(
|
636
|
+
:contact_flow)
|
637
|
+
SENSITIVE = []
|
638
|
+
include Aws::Structure
|
639
|
+
end
|
640
|
+
|
641
|
+
# @note When making an API call, you may pass DescribeRoutingProfileRequest
|
642
|
+
# data as a hash:
|
643
|
+
#
|
644
|
+
# {
|
645
|
+
# instance_id: "InstanceId", # required
|
646
|
+
# routing_profile_id: "RoutingProfileId", # required
|
647
|
+
# }
|
648
|
+
#
|
649
|
+
# @!attribute [rw] instance_id
|
650
|
+
# The identifier of the Amazon Connect instance.
|
651
|
+
# @return [String]
|
652
|
+
#
|
653
|
+
# @!attribute [rw] routing_profile_id
|
654
|
+
# The identifier of the routing profile.
|
655
|
+
# @return [String]
|
656
|
+
#
|
657
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileRequest AWS API Documentation
|
658
|
+
#
|
659
|
+
class DescribeRoutingProfileRequest < Struct.new(
|
660
|
+
:instance_id,
|
661
|
+
:routing_profile_id)
|
662
|
+
SENSITIVE = []
|
663
|
+
include Aws::Structure
|
664
|
+
end
|
665
|
+
|
666
|
+
# @!attribute [rw] routing_profile
|
667
|
+
# The routing profile.
|
668
|
+
# @return [Types::RoutingProfile]
|
669
|
+
#
|
670
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfileResponse AWS API Documentation
|
671
|
+
#
|
672
|
+
class DescribeRoutingProfileResponse < Struct.new(
|
673
|
+
:routing_profile)
|
674
|
+
SENSITIVE = []
|
675
|
+
include Aws::Structure
|
676
|
+
end
|
677
|
+
|
328
678
|
# @note When making an API call, you may pass DescribeUserHierarchyGroupRequest
|
329
679
|
# data as a hash:
|
330
680
|
#
|
@@ -463,6 +813,42 @@ module Aws::Connect
|
|
463
813
|
include Aws::Structure
|
464
814
|
end
|
465
815
|
|
816
|
+
# @note When making an API call, you may pass DisassociateRoutingProfileQueuesRequest
|
817
|
+
# data as a hash:
|
818
|
+
#
|
819
|
+
# {
|
820
|
+
# instance_id: "InstanceId", # required
|
821
|
+
# routing_profile_id: "RoutingProfileId", # required
|
822
|
+
# queue_references: [ # required
|
823
|
+
# {
|
824
|
+
# queue_id: "QueueId", # required
|
825
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
826
|
+
# },
|
827
|
+
# ],
|
828
|
+
# }
|
829
|
+
#
|
830
|
+
# @!attribute [rw] instance_id
|
831
|
+
# The identifier of the Amazon Connect instance.
|
832
|
+
# @return [String]
|
833
|
+
#
|
834
|
+
# @!attribute [rw] routing_profile_id
|
835
|
+
# The identifier of the routing profile.
|
836
|
+
# @return [String]
|
837
|
+
#
|
838
|
+
# @!attribute [rw] queue_references
|
839
|
+
# The queues to disassociate from this routing profile.
|
840
|
+
# @return [Array<Types::RoutingProfileQueueReference>]
|
841
|
+
#
|
842
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateRoutingProfileQueuesRequest AWS API Documentation
|
843
|
+
#
|
844
|
+
class DisassociateRoutingProfileQueuesRequest < Struct.new(
|
845
|
+
:instance_id,
|
846
|
+
:routing_profile_id,
|
847
|
+
:queue_references)
|
848
|
+
SENSITIVE = []
|
849
|
+
include Aws::Structure
|
850
|
+
end
|
851
|
+
|
466
852
|
# A resource with the specified name already exists.
|
467
853
|
#
|
468
854
|
# @!attribute [rw] message
|
@@ -569,16 +955,16 @@ module Aws::Connect
|
|
569
955
|
# The queues, up to 100, or channels, to use to filter the metrics
|
570
956
|
# returned. Metric data is retrieved only for the resources associated
|
571
957
|
# with the queues or channels included in the filter. You can include
|
572
|
-
# both queue IDs and queue ARNs in the same request.
|
573
|
-
#
|
958
|
+
# both queue IDs and queue ARNs in the same request. Both `VOICE` and
|
959
|
+
# `CHAT` channels are supported.
|
574
960
|
# @return [Types::Filters]
|
575
961
|
#
|
576
962
|
# @!attribute [rw] groupings
|
577
963
|
# The grouping applied to the metrics returned. For example, when
|
578
964
|
# grouped by `QUEUE`, the metrics returned apply to each queue rather
|
579
965
|
# than aggregated for all queues. If you group by `CHANNEL`, you
|
580
|
-
# should include a Channels filter.
|
581
|
-
#
|
966
|
+
# should include a Channels filter. Both `VOICE` and `CHAT` channels
|
967
|
+
# are supported.
|
582
968
|
#
|
583
969
|
# If no `Grouping` is included in the request, a summary of metrics is
|
584
970
|
# returned.
|
@@ -836,8 +1222,8 @@ module Aws::Connect
|
|
836
1222
|
# The queues, up to 100, or channels, to use to filter the metrics
|
837
1223
|
# returned. Metric data is retrieved only for the resources associated
|
838
1224
|
# with the queues or channels included in the filter. You can include
|
839
|
-
# both queue IDs and queue ARNs in the same request.
|
840
|
-
#
|
1225
|
+
# both queue IDs and queue ARNs in the same request. Both `VOICE` and
|
1226
|
+
# `CHAT` channels are supported.
|
841
1227
|
# @return [Types::Filters]
|
842
1228
|
#
|
843
1229
|
# @!attribute [rw] groupings
|
@@ -1341,6 +1727,20 @@ module Aws::Connect
|
|
1341
1727
|
include Aws::Structure
|
1342
1728
|
end
|
1343
1729
|
|
1730
|
+
# The contact flow is not valid.
|
1731
|
+
#
|
1732
|
+
# @!attribute [rw] problems
|
1733
|
+
# The problems with the contact flow. Please fix before trying again.
|
1734
|
+
# @return [Array<Types::ProblemDetail>]
|
1735
|
+
#
|
1736
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InvalidContactFlowException AWS API Documentation
|
1737
|
+
#
|
1738
|
+
class InvalidContactFlowException < Struct.new(
|
1739
|
+
:problems)
|
1740
|
+
SENSITIVE = []
|
1741
|
+
include Aws::Structure
|
1742
|
+
end
|
1743
|
+
|
1344
1744
|
# One or more of the specified parameters are not valid.
|
1345
1745
|
#
|
1346
1746
|
# @!attribute [rw] message
|
@@ -1510,8 +1910,117 @@ module Aws::Connect
|
|
1510
1910
|
# The type of phone number.
|
1511
1911
|
# @return [Array<String>]
|
1512
1912
|
#
|
1513
|
-
# @!attribute [rw] phone_number_country_codes
|
1514
|
-
# The ISO country code.
|
1913
|
+
# @!attribute [rw] phone_number_country_codes
|
1914
|
+
# The ISO country code.
|
1915
|
+
# @return [Array<String>]
|
1916
|
+
#
|
1917
|
+
# @!attribute [rw] next_token
|
1918
|
+
# The token for the next set of results. Use the value returned in the
|
1919
|
+
# previous response in the next request to retrieve the next set of
|
1920
|
+
# results.
|
1921
|
+
# @return [String]
|
1922
|
+
#
|
1923
|
+
# @!attribute [rw] max_results
|
1924
|
+
# The maximimum number of results to return per page.
|
1925
|
+
# @return [Integer]
|
1926
|
+
#
|
1927
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersRequest AWS API Documentation
|
1928
|
+
#
|
1929
|
+
class ListPhoneNumbersRequest < Struct.new(
|
1930
|
+
:instance_id,
|
1931
|
+
:phone_number_types,
|
1932
|
+
:phone_number_country_codes,
|
1933
|
+
:next_token,
|
1934
|
+
:max_results)
|
1935
|
+
SENSITIVE = []
|
1936
|
+
include Aws::Structure
|
1937
|
+
end
|
1938
|
+
|
1939
|
+
# @!attribute [rw] phone_number_summary_list
|
1940
|
+
# Information about the phone numbers.
|
1941
|
+
# @return [Array<Types::PhoneNumberSummary>]
|
1942
|
+
#
|
1943
|
+
# @!attribute [rw] next_token
|
1944
|
+
# If there are additional results, this is the token for the next set
|
1945
|
+
# of results.
|
1946
|
+
# @return [String]
|
1947
|
+
#
|
1948
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersResponse AWS API Documentation
|
1949
|
+
#
|
1950
|
+
class ListPhoneNumbersResponse < Struct.new(
|
1951
|
+
:phone_number_summary_list,
|
1952
|
+
:next_token)
|
1953
|
+
SENSITIVE = []
|
1954
|
+
include Aws::Structure
|
1955
|
+
end
|
1956
|
+
|
1957
|
+
# @note When making an API call, you may pass ListPromptsRequest
|
1958
|
+
# data as a hash:
|
1959
|
+
#
|
1960
|
+
# {
|
1961
|
+
# instance_id: "InstanceId", # required
|
1962
|
+
# next_token: "NextToken",
|
1963
|
+
# max_results: 1,
|
1964
|
+
# }
|
1965
|
+
#
|
1966
|
+
# @!attribute [rw] instance_id
|
1967
|
+
# The identifier of the Amazon Connect instance.
|
1968
|
+
# @return [String]
|
1969
|
+
#
|
1970
|
+
# @!attribute [rw] next_token
|
1971
|
+
# The token for the next set of results. Use the value returned in the
|
1972
|
+
# previous response in the next request to retrieve the next set of
|
1973
|
+
# results.
|
1974
|
+
# @return [String]
|
1975
|
+
#
|
1976
|
+
# @!attribute [rw] max_results
|
1977
|
+
# The maximum number of results to return per page.
|
1978
|
+
# @return [Integer]
|
1979
|
+
#
|
1980
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPromptsRequest AWS API Documentation
|
1981
|
+
#
|
1982
|
+
class ListPromptsRequest < Struct.new(
|
1983
|
+
:instance_id,
|
1984
|
+
:next_token,
|
1985
|
+
:max_results)
|
1986
|
+
SENSITIVE = []
|
1987
|
+
include Aws::Structure
|
1988
|
+
end
|
1989
|
+
|
1990
|
+
# @!attribute [rw] prompt_summary_list
|
1991
|
+
# Information about the prompts.
|
1992
|
+
# @return [Array<Types::PromptSummary>]
|
1993
|
+
#
|
1994
|
+
# @!attribute [rw] next_token
|
1995
|
+
# If there are additional results, this is the token for the next set
|
1996
|
+
# of results.
|
1997
|
+
# @return [String]
|
1998
|
+
#
|
1999
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPromptsResponse AWS API Documentation
|
2000
|
+
#
|
2001
|
+
class ListPromptsResponse < Struct.new(
|
2002
|
+
:prompt_summary_list,
|
2003
|
+
:next_token)
|
2004
|
+
SENSITIVE = []
|
2005
|
+
include Aws::Structure
|
2006
|
+
end
|
2007
|
+
|
2008
|
+
# @note When making an API call, you may pass ListQueuesRequest
|
2009
|
+
# data as a hash:
|
2010
|
+
#
|
2011
|
+
# {
|
2012
|
+
# instance_id: "InstanceId", # required
|
2013
|
+
# queue_types: ["STANDARD"], # accepts STANDARD, AGENT
|
2014
|
+
# next_token: "NextToken",
|
2015
|
+
# max_results: 1,
|
2016
|
+
# }
|
2017
|
+
#
|
2018
|
+
# @!attribute [rw] instance_id
|
2019
|
+
# The identifier of the Amazon Connect instance.
|
2020
|
+
# @return [String]
|
2021
|
+
#
|
2022
|
+
# @!attribute [rw] queue_types
|
2023
|
+
# The type of queue.
|
1515
2024
|
# @return [Array<String>]
|
1516
2025
|
#
|
1517
2026
|
# @!attribute [rw] next_token
|
@@ -1524,42 +2033,41 @@ module Aws::Connect
|
|
1524
2033
|
# The maximimum number of results to return per page.
|
1525
2034
|
# @return [Integer]
|
1526
2035
|
#
|
1527
|
-
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/
|
2036
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesRequest AWS API Documentation
|
1528
2037
|
#
|
1529
|
-
class
|
2038
|
+
class ListQueuesRequest < Struct.new(
|
1530
2039
|
:instance_id,
|
1531
|
-
:
|
1532
|
-
:phone_number_country_codes,
|
2040
|
+
:queue_types,
|
1533
2041
|
:next_token,
|
1534
2042
|
:max_results)
|
1535
2043
|
SENSITIVE = []
|
1536
2044
|
include Aws::Structure
|
1537
2045
|
end
|
1538
2046
|
|
1539
|
-
# @!attribute [rw]
|
1540
|
-
# Information about the
|
1541
|
-
# @return [Array<Types::
|
2047
|
+
# @!attribute [rw] queue_summary_list
|
2048
|
+
# Information about the queues.
|
2049
|
+
# @return [Array<Types::QueueSummary>]
|
1542
2050
|
#
|
1543
2051
|
# @!attribute [rw] next_token
|
1544
2052
|
# If there are additional results, this is the token for the next set
|
1545
2053
|
# of results.
|
1546
2054
|
# @return [String]
|
1547
2055
|
#
|
1548
|
-
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/
|
2056
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListQueuesResponse AWS API Documentation
|
1549
2057
|
#
|
1550
|
-
class
|
1551
|
-
:
|
2058
|
+
class ListQueuesResponse < Struct.new(
|
2059
|
+
:queue_summary_list,
|
1552
2060
|
:next_token)
|
1553
2061
|
SENSITIVE = []
|
1554
2062
|
include Aws::Structure
|
1555
2063
|
end
|
1556
2064
|
|
1557
|
-
# @note When making an API call, you may pass
|
2065
|
+
# @note When making an API call, you may pass ListRoutingProfileQueuesRequest
|
1558
2066
|
# data as a hash:
|
1559
2067
|
#
|
1560
2068
|
# {
|
1561
2069
|
# instance_id: "InstanceId", # required
|
1562
|
-
#
|
2070
|
+
# routing_profile_id: "RoutingProfileId", # required
|
1563
2071
|
# next_token: "NextToken",
|
1564
2072
|
# max_results: 1,
|
1565
2073
|
# }
|
@@ -1568,9 +2076,9 @@ module Aws::Connect
|
|
1568
2076
|
# The identifier of the Amazon Connect instance.
|
1569
2077
|
# @return [String]
|
1570
2078
|
#
|
1571
|
-
# @!attribute [rw]
|
1572
|
-
# The
|
1573
|
-
# @return [
|
2079
|
+
# @!attribute [rw] routing_profile_id
|
2080
|
+
# The identifier of the routing profile.
|
2081
|
+
# @return [String]
|
1574
2082
|
#
|
1575
2083
|
# @!attribute [rw] next_token
|
1576
2084
|
# The token for the next set of results. Use the value returned in the
|
@@ -1582,31 +2090,31 @@ module Aws::Connect
|
|
1582
2090
|
# The maximimum number of results to return per page.
|
1583
2091
|
# @return [Integer]
|
1584
2092
|
#
|
1585
|
-
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/
|
2093
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesRequest AWS API Documentation
|
1586
2094
|
#
|
1587
|
-
class
|
2095
|
+
class ListRoutingProfileQueuesRequest < Struct.new(
|
1588
2096
|
:instance_id,
|
1589
|
-
:
|
2097
|
+
:routing_profile_id,
|
1590
2098
|
:next_token,
|
1591
2099
|
:max_results)
|
1592
2100
|
SENSITIVE = []
|
1593
2101
|
include Aws::Structure
|
1594
2102
|
end
|
1595
2103
|
|
1596
|
-
# @!attribute [rw] queue_summary_list
|
1597
|
-
# Information about the queues.
|
1598
|
-
# @return [Array<Types::QueueSummary>]
|
1599
|
-
#
|
1600
2104
|
# @!attribute [rw] next_token
|
1601
2105
|
# If there are additional results, this is the token for the next set
|
1602
2106
|
# of results.
|
1603
2107
|
# @return [String]
|
1604
2108
|
#
|
1605
|
-
#
|
2109
|
+
# @!attribute [rw] routing_profile_queue_config_summary_list
|
2110
|
+
# Information about the routing profiles.
|
2111
|
+
# @return [Array<Types::RoutingProfileQueueConfigSummary>]
|
1606
2112
|
#
|
1607
|
-
|
1608
|
-
|
1609
|
-
|
2113
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRoutingProfileQueuesResponse AWS API Documentation
|
2114
|
+
#
|
2115
|
+
class ListRoutingProfileQueuesResponse < Struct.new(
|
2116
|
+
:next_token,
|
2117
|
+
:routing_profile_queue_config_summary_list)
|
1610
2118
|
SENSITIVE = []
|
1611
2119
|
include Aws::Structure
|
1612
2120
|
end
|
@@ -1846,6 +2354,36 @@ module Aws::Connect
|
|
1846
2354
|
include Aws::Structure
|
1847
2355
|
end
|
1848
2356
|
|
2357
|
+
# Contains information about which channels are supported, and how many
|
2358
|
+
# contacts an agent can have on a channel simultaneously.
|
2359
|
+
#
|
2360
|
+
# @note When making an API call, you may pass MediaConcurrency
|
2361
|
+
# data as a hash:
|
2362
|
+
#
|
2363
|
+
# {
|
2364
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
2365
|
+
# concurrency: 1, # required
|
2366
|
+
# }
|
2367
|
+
#
|
2368
|
+
# @!attribute [rw] channel
|
2369
|
+
# The channels that agents can handle in the Contact Control Panel
|
2370
|
+
# (CCP).
|
2371
|
+
# @return [String]
|
2372
|
+
#
|
2373
|
+
# @!attribute [rw] concurrency
|
2374
|
+
# The number of contacts an agent can have on a channel
|
2375
|
+
# simultaneously.
|
2376
|
+
# @return [Integer]
|
2377
|
+
#
|
2378
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
|
2379
|
+
#
|
2380
|
+
class MediaConcurrency < Struct.new(
|
2381
|
+
:channel,
|
2382
|
+
:concurrency)
|
2383
|
+
SENSITIVE = []
|
2384
|
+
include Aws::Structure
|
2385
|
+
end
|
2386
|
+
|
1849
2387
|
# The contact is not permitted.
|
1850
2388
|
#
|
1851
2389
|
# @!attribute [rw] message
|
@@ -1916,6 +2454,44 @@ module Aws::Connect
|
|
1916
2454
|
include Aws::Structure
|
1917
2455
|
end
|
1918
2456
|
|
2457
|
+
# Information about a problem detail.
|
2458
|
+
#
|
2459
|
+
# @!attribute [rw] message
|
2460
|
+
# The problem detail's message.
|
2461
|
+
# @return [String]
|
2462
|
+
#
|
2463
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ProblemDetail AWS API Documentation
|
2464
|
+
#
|
2465
|
+
class ProblemDetail < Struct.new(
|
2466
|
+
:message)
|
2467
|
+
SENSITIVE = []
|
2468
|
+
include Aws::Structure
|
2469
|
+
end
|
2470
|
+
|
2471
|
+
# Contains information about the prompt.
|
2472
|
+
#
|
2473
|
+
# @!attribute [rw] id
|
2474
|
+
# The identifier of the prompt.
|
2475
|
+
# @return [String]
|
2476
|
+
#
|
2477
|
+
# @!attribute [rw] arn
|
2478
|
+
# The Amazon Resource Name (ARN) of the prompt.
|
2479
|
+
# @return [String]
|
2480
|
+
#
|
2481
|
+
# @!attribute [rw] name
|
2482
|
+
# The name of the prompt.
|
2483
|
+
# @return [String]
|
2484
|
+
#
|
2485
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PromptSummary AWS API Documentation
|
2486
|
+
#
|
2487
|
+
class PromptSummary < Struct.new(
|
2488
|
+
:id,
|
2489
|
+
:arn,
|
2490
|
+
:name)
|
2491
|
+
SENSITIVE = []
|
2492
|
+
include Aws::Structure
|
2493
|
+
end
|
2494
|
+
|
1919
2495
|
# Contains information about a queue resource for which metrics are
|
1920
2496
|
# returned.
|
1921
2497
|
#
|
@@ -1979,6 +2555,220 @@ module Aws::Connect
|
|
1979
2555
|
include Aws::Structure
|
1980
2556
|
end
|
1981
2557
|
|
2558
|
+
# @note When making an API call, you may pass ResumeContactRecordingRequest
|
2559
|
+
# data as a hash:
|
2560
|
+
#
|
2561
|
+
# {
|
2562
|
+
# instance_id: "InstanceId", # required
|
2563
|
+
# contact_id: "ContactId", # required
|
2564
|
+
# initial_contact_id: "ContactId", # required
|
2565
|
+
# }
|
2566
|
+
#
|
2567
|
+
# @!attribute [rw] instance_id
|
2568
|
+
# The identifier of the Amazon Connect instance.
|
2569
|
+
# @return [String]
|
2570
|
+
#
|
2571
|
+
# @!attribute [rw] contact_id
|
2572
|
+
# The identifier of the contact.
|
2573
|
+
# @return [String]
|
2574
|
+
#
|
2575
|
+
# @!attribute [rw] initial_contact_id
|
2576
|
+
# The identifier of the contact. This is the identifier of the contact
|
2577
|
+
# associated with the first interaction with the contact center.
|
2578
|
+
# @return [String]
|
2579
|
+
#
|
2580
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
|
2581
|
+
#
|
2582
|
+
class ResumeContactRecordingRequest < Struct.new(
|
2583
|
+
:instance_id,
|
2584
|
+
:contact_id,
|
2585
|
+
:initial_contact_id)
|
2586
|
+
SENSITIVE = []
|
2587
|
+
include Aws::Structure
|
2588
|
+
end
|
2589
|
+
|
2590
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingResponse AWS API Documentation
|
2591
|
+
#
|
2592
|
+
class ResumeContactRecordingResponse < Aws::EmptyStructure; end
|
2593
|
+
|
2594
|
+
# Contains information about a routing profile.
|
2595
|
+
#
|
2596
|
+
# @!attribute [rw] instance_id
|
2597
|
+
# The identifier of the Amazon Connect instance.
|
2598
|
+
# @return [String]
|
2599
|
+
#
|
2600
|
+
# @!attribute [rw] name
|
2601
|
+
# The name of the routing profile.
|
2602
|
+
# @return [String]
|
2603
|
+
#
|
2604
|
+
# @!attribute [rw] routing_profile_arn
|
2605
|
+
# The Amazon Resource Name (ARN) of the routing profile.
|
2606
|
+
# @return [String]
|
2607
|
+
#
|
2608
|
+
# @!attribute [rw] routing_profile_id
|
2609
|
+
# The identifier of the routing profile.
|
2610
|
+
# @return [String]
|
2611
|
+
#
|
2612
|
+
# @!attribute [rw] description
|
2613
|
+
# The description of the routing profile.
|
2614
|
+
# @return [String]
|
2615
|
+
#
|
2616
|
+
# @!attribute [rw] media_concurrencies
|
2617
|
+
# The channels agents can handle in the Contact Control Panel (CCP)
|
2618
|
+
# for this routing profile.
|
2619
|
+
# @return [Array<Types::MediaConcurrency>]
|
2620
|
+
#
|
2621
|
+
# @!attribute [rw] default_outbound_queue_id
|
2622
|
+
# The identifier of the default outbound queue for this routing
|
2623
|
+
# profile.
|
2624
|
+
# @return [String]
|
2625
|
+
#
|
2626
|
+
# @!attribute [rw] tags
|
2627
|
+
# One or more tags.
|
2628
|
+
# @return [Hash<String,String>]
|
2629
|
+
#
|
2630
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfile AWS API Documentation
|
2631
|
+
#
|
2632
|
+
class RoutingProfile < Struct.new(
|
2633
|
+
:instance_id,
|
2634
|
+
:name,
|
2635
|
+
:routing_profile_arn,
|
2636
|
+
:routing_profile_id,
|
2637
|
+
:description,
|
2638
|
+
:media_concurrencies,
|
2639
|
+
:default_outbound_queue_id,
|
2640
|
+
:tags)
|
2641
|
+
SENSITIVE = []
|
2642
|
+
include Aws::Structure
|
2643
|
+
end
|
2644
|
+
|
2645
|
+
# Contains information about the queue and channel for which priority
|
2646
|
+
# and delay can be set.
|
2647
|
+
#
|
2648
|
+
# @note When making an API call, you may pass RoutingProfileQueueConfig
|
2649
|
+
# data as a hash:
|
2650
|
+
#
|
2651
|
+
# {
|
2652
|
+
# queue_reference: { # required
|
2653
|
+
# queue_id: "QueueId", # required
|
2654
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
2655
|
+
# },
|
2656
|
+
# priority: 1, # required
|
2657
|
+
# delay: 1, # required
|
2658
|
+
# }
|
2659
|
+
#
|
2660
|
+
# @!attribute [rw] queue_reference
|
2661
|
+
# Contains information about a queue resource.
|
2662
|
+
# @return [Types::RoutingProfileQueueReference]
|
2663
|
+
#
|
2664
|
+
# @!attribute [rw] priority
|
2665
|
+
# The order in which contacts are to be handled for the queue. For
|
2666
|
+
# more information, see [Queues: priority and delay][1].
|
2667
|
+
#
|
2668
|
+
#
|
2669
|
+
#
|
2670
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
|
2671
|
+
# @return [Integer]
|
2672
|
+
#
|
2673
|
+
# @!attribute [rw] delay
|
2674
|
+
# The delay, in seconds, a contact should be in the queue before they
|
2675
|
+
# are routed to an available agent. For more information, see [Queues:
|
2676
|
+
# priority and delay][1] in the *Amazon Connect Administrator Guide*.
|
2677
|
+
#
|
2678
|
+
#
|
2679
|
+
#
|
2680
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
|
2681
|
+
# @return [Integer]
|
2682
|
+
#
|
2683
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueConfig AWS API Documentation
|
2684
|
+
#
|
2685
|
+
class RoutingProfileQueueConfig < Struct.new(
|
2686
|
+
:queue_reference,
|
2687
|
+
:priority,
|
2688
|
+
:delay)
|
2689
|
+
SENSITIVE = []
|
2690
|
+
include Aws::Structure
|
2691
|
+
end
|
2692
|
+
|
2693
|
+
# Contains summary information about a routing profile queue.
|
2694
|
+
#
|
2695
|
+
# @!attribute [rw] queue_id
|
2696
|
+
# The identifier of the queue.
|
2697
|
+
# @return [String]
|
2698
|
+
#
|
2699
|
+
# @!attribute [rw] queue_arn
|
2700
|
+
# The Amazon Resource Name (ARN) of the queue.
|
2701
|
+
# @return [String]
|
2702
|
+
#
|
2703
|
+
# @!attribute [rw] queue_name
|
2704
|
+
# The name of the queue.
|
2705
|
+
# @return [String]
|
2706
|
+
#
|
2707
|
+
# @!attribute [rw] priority
|
2708
|
+
# The order in which contacts are to be handled for the queue. For
|
2709
|
+
# more information, see [Queues: priority and delay][1].
|
2710
|
+
#
|
2711
|
+
#
|
2712
|
+
#
|
2713
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
|
2714
|
+
# @return [Integer]
|
2715
|
+
#
|
2716
|
+
# @!attribute [rw] delay
|
2717
|
+
# The delay, in seconds, that a contact should be in the queue before
|
2718
|
+
# they are routed to an available agent. For more information, see
|
2719
|
+
# [Queues: priority and delay][1] in the *Amazon Connect Administrator
|
2720
|
+
# Guide*.
|
2721
|
+
#
|
2722
|
+
#
|
2723
|
+
#
|
2724
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html
|
2725
|
+
# @return [Integer]
|
2726
|
+
#
|
2727
|
+
# @!attribute [rw] channel
|
2728
|
+
# The channels this queue supports.
|
2729
|
+
# @return [String]
|
2730
|
+
#
|
2731
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueConfigSummary AWS API Documentation
|
2732
|
+
#
|
2733
|
+
class RoutingProfileQueueConfigSummary < Struct.new(
|
2734
|
+
:queue_id,
|
2735
|
+
:queue_arn,
|
2736
|
+
:queue_name,
|
2737
|
+
:priority,
|
2738
|
+
:delay,
|
2739
|
+
:channel)
|
2740
|
+
SENSITIVE = []
|
2741
|
+
include Aws::Structure
|
2742
|
+
end
|
2743
|
+
|
2744
|
+
# Contains the channel and queue identifier for a routing profile.
|
2745
|
+
#
|
2746
|
+
# @note When making an API call, you may pass RoutingProfileQueueReference
|
2747
|
+
# data as a hash:
|
2748
|
+
#
|
2749
|
+
# {
|
2750
|
+
# queue_id: "QueueId", # required
|
2751
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
2752
|
+
# }
|
2753
|
+
#
|
2754
|
+
# @!attribute [rw] queue_id
|
2755
|
+
# The identifier of the queue.
|
2756
|
+
# @return [String]
|
2757
|
+
#
|
2758
|
+
# @!attribute [rw] channel
|
2759
|
+
# The channels agents can handle in the Contact Control Panel (CCP)
|
2760
|
+
# for this routing profile.
|
2761
|
+
# @return [String]
|
2762
|
+
#
|
2763
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfileQueueReference AWS API Documentation
|
2764
|
+
#
|
2765
|
+
class RoutingProfileQueueReference < Struct.new(
|
2766
|
+
:queue_id,
|
2767
|
+
:channel)
|
2768
|
+
SENSITIVE = []
|
2769
|
+
include Aws::Structure
|
2770
|
+
end
|
2771
|
+
|
1982
2772
|
# Contains summary information about a routing profile.
|
1983
2773
|
#
|
1984
2774
|
# @!attribute [rw] id
|
@@ -2051,9 +2841,9 @@ module Aws::Connect
|
|
2051
2841
|
# @return [String]
|
2052
2842
|
#
|
2053
2843
|
# @!attribute [rw] contact_flow_id
|
2054
|
-
# The identifier of the contact flow for the
|
2055
|
-
# ContactFlowId in the Amazon Connect console user interface, on
|
2056
|
-
# navigation menu go to **Routing**, **Contact Flows**. Choose the
|
2844
|
+
# The identifier of the contact flow for initiating the chat. To see
|
2845
|
+
# the ContactFlowId in the Amazon Connect console user interface, on
|
2846
|
+
# the navigation menu go to **Routing**, **Contact Flows**. Choose the
|
2057
2847
|
# contact flow. On the contact flow page, under the name of the
|
2058
2848
|
# contact flow, choose **Show additional flow information**. The
|
2059
2849
|
# ContactFlowId is the last part of the ARN, shown here in bold:
|
@@ -2116,19 +2906,63 @@ module Aws::Connect
|
|
2116
2906
|
#
|
2117
2907
|
#
|
2118
2908
|
#
|
2119
|
-
# [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
|
2909
|
+
# [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
|
2910
|
+
# @return [String]
|
2911
|
+
#
|
2912
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactResponse AWS API Documentation
|
2913
|
+
#
|
2914
|
+
class StartChatContactResponse < Struct.new(
|
2915
|
+
:contact_id,
|
2916
|
+
:participant_id,
|
2917
|
+
:participant_token)
|
2918
|
+
SENSITIVE = []
|
2919
|
+
include Aws::Structure
|
2920
|
+
end
|
2921
|
+
|
2922
|
+
# @note When making an API call, you may pass StartContactRecordingRequest
|
2923
|
+
# data as a hash:
|
2924
|
+
#
|
2925
|
+
# {
|
2926
|
+
# instance_id: "InstanceId", # required
|
2927
|
+
# contact_id: "ContactId", # required
|
2928
|
+
# initial_contact_id: "ContactId", # required
|
2929
|
+
# voice_recording_configuration: { # required
|
2930
|
+
# voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
|
2931
|
+
# },
|
2932
|
+
# }
|
2933
|
+
#
|
2934
|
+
# @!attribute [rw] instance_id
|
2935
|
+
# The identifier of the Amazon Connect instance.
|
2936
|
+
# @return [String]
|
2937
|
+
#
|
2938
|
+
# @!attribute [rw] contact_id
|
2939
|
+
# The identifier of the contact.
|
2940
|
+
# @return [String]
|
2941
|
+
#
|
2942
|
+
# @!attribute [rw] initial_contact_id
|
2943
|
+
# The identifier of the contact. This is the identifier of the contact
|
2944
|
+
# associated with the first interaction with the contact center.
|
2120
2945
|
# @return [String]
|
2121
2946
|
#
|
2122
|
-
#
|
2947
|
+
# @!attribute [rw] voice_recording_configuration
|
2948
|
+
# Who is being recorded.
|
2949
|
+
# @return [Types::VoiceRecordingConfiguration]
|
2123
2950
|
#
|
2124
|
-
|
2951
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingRequest AWS API Documentation
|
2952
|
+
#
|
2953
|
+
class StartContactRecordingRequest < Struct.new(
|
2954
|
+
:instance_id,
|
2125
2955
|
:contact_id,
|
2126
|
-
:
|
2127
|
-
:
|
2956
|
+
:initial_contact_id,
|
2957
|
+
:voice_recording_configuration)
|
2128
2958
|
SENSITIVE = []
|
2129
2959
|
include Aws::Structure
|
2130
2960
|
end
|
2131
2961
|
|
2962
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactRecordingResponse AWS API Documentation
|
2963
|
+
#
|
2964
|
+
class StartContactRecordingResponse < Aws::EmptyStructure; end
|
2965
|
+
|
2132
2966
|
# @note When making an API call, you may pass StartOutboundVoiceContactRequest
|
2133
2967
|
# data as a hash:
|
2134
2968
|
#
|
@@ -2223,6 +3057,42 @@ module Aws::Connect
|
|
2223
3057
|
include Aws::Structure
|
2224
3058
|
end
|
2225
3059
|
|
3060
|
+
# @note When making an API call, you may pass StopContactRecordingRequest
|
3061
|
+
# data as a hash:
|
3062
|
+
#
|
3063
|
+
# {
|
3064
|
+
# instance_id: "InstanceId", # required
|
3065
|
+
# contact_id: "ContactId", # required
|
3066
|
+
# initial_contact_id: "ContactId", # required
|
3067
|
+
# }
|
3068
|
+
#
|
3069
|
+
# @!attribute [rw] instance_id
|
3070
|
+
# The identifier of the Amazon Connect instance.
|
3071
|
+
# @return [String]
|
3072
|
+
#
|
3073
|
+
# @!attribute [rw] contact_id
|
3074
|
+
# The identifier of the contact.
|
3075
|
+
# @return [String]
|
3076
|
+
#
|
3077
|
+
# @!attribute [rw] initial_contact_id
|
3078
|
+
# The identifier of the contact. This is the identifier of the contact
|
3079
|
+
# associated with the first interaction with the contact center.
|
3080
|
+
# @return [String]
|
3081
|
+
#
|
3082
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingRequest AWS API Documentation
|
3083
|
+
#
|
3084
|
+
class StopContactRecordingRequest < Struct.new(
|
3085
|
+
:instance_id,
|
3086
|
+
:contact_id,
|
3087
|
+
:initial_contact_id)
|
3088
|
+
SENSITIVE = []
|
3089
|
+
include Aws::Structure
|
3090
|
+
end
|
3091
|
+
|
3092
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingResponse AWS API Documentation
|
3093
|
+
#
|
3094
|
+
class StopContactRecordingResponse < Aws::EmptyStructure; end
|
3095
|
+
|
2226
3096
|
# @note When making an API call, you may pass StopContactRequest
|
2227
3097
|
# data as a hash:
|
2228
3098
|
#
|
@@ -2252,6 +3122,42 @@ module Aws::Connect
|
|
2252
3122
|
#
|
2253
3123
|
class StopContactResponse < Aws::EmptyStructure; end
|
2254
3124
|
|
3125
|
+
# @note When making an API call, you may pass SuspendContactRecordingRequest
|
3126
|
+
# data as a hash:
|
3127
|
+
#
|
3128
|
+
# {
|
3129
|
+
# instance_id: "InstanceId", # required
|
3130
|
+
# contact_id: "ContactId", # required
|
3131
|
+
# initial_contact_id: "ContactId", # required
|
3132
|
+
# }
|
3133
|
+
#
|
3134
|
+
# @!attribute [rw] instance_id
|
3135
|
+
# The identifier of the Amazon Connect instance.
|
3136
|
+
# @return [String]
|
3137
|
+
#
|
3138
|
+
# @!attribute [rw] contact_id
|
3139
|
+
# The identifier of the contact.
|
3140
|
+
# @return [String]
|
3141
|
+
#
|
3142
|
+
# @!attribute [rw] initial_contact_id
|
3143
|
+
# The identifier of the contact. This is the identifier of the contact
|
3144
|
+
# associated with the first interaction with the contact center.
|
3145
|
+
# @return [String]
|
3146
|
+
#
|
3147
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingRequest AWS API Documentation
|
3148
|
+
#
|
3149
|
+
class SuspendContactRecordingRequest < Struct.new(
|
3150
|
+
:instance_id,
|
3151
|
+
:contact_id,
|
3152
|
+
:initial_contact_id)
|
3153
|
+
SENSITIVE = []
|
3154
|
+
include Aws::Structure
|
3155
|
+
end
|
3156
|
+
|
3157
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingResponse AWS API Documentation
|
3158
|
+
#
|
3159
|
+
class SuspendContactRecordingResponse < Aws::EmptyStructure; end
|
3160
|
+
|
2255
3161
|
# @note When making an API call, you may pass TagResourceRequest
|
2256
3162
|
# data as a hash:
|
2257
3163
|
#
|
@@ -2389,6 +3295,226 @@ module Aws::Connect
|
|
2389
3295
|
#
|
2390
3296
|
class UpdateContactAttributesResponse < Aws::EmptyStructure; end
|
2391
3297
|
|
3298
|
+
# @note When making an API call, you may pass UpdateContactFlowContentRequest
|
3299
|
+
# data as a hash:
|
3300
|
+
#
|
3301
|
+
# {
|
3302
|
+
# instance_id: "InstanceId", # required
|
3303
|
+
# contact_flow_id: "ContactFlowId", # required
|
3304
|
+
# content: "ContactFlowContent", # required
|
3305
|
+
# }
|
3306
|
+
#
|
3307
|
+
# @!attribute [rw] instance_id
|
3308
|
+
# The identifier of the Amazon Connect instance.
|
3309
|
+
# @return [String]
|
3310
|
+
#
|
3311
|
+
# @!attribute [rw] contact_flow_id
|
3312
|
+
# The identifier of the contact flow.
|
3313
|
+
# @return [String]
|
3314
|
+
#
|
3315
|
+
# @!attribute [rw] content
|
3316
|
+
# The JSON string that represents contact flow’s content. For an
|
3317
|
+
# example, see [Example contact flow in Amazon Connect Flow
|
3318
|
+
# language][1] in the *Amazon Connect Administrator Guide*.
|
3319
|
+
#
|
3320
|
+
#
|
3321
|
+
#
|
3322
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html
|
3323
|
+
# @return [String]
|
3324
|
+
#
|
3325
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowContentRequest AWS API Documentation
|
3326
|
+
#
|
3327
|
+
class UpdateContactFlowContentRequest < Struct.new(
|
3328
|
+
:instance_id,
|
3329
|
+
:contact_flow_id,
|
3330
|
+
:content)
|
3331
|
+
SENSITIVE = []
|
3332
|
+
include Aws::Structure
|
3333
|
+
end
|
3334
|
+
|
3335
|
+
# @note When making an API call, you may pass UpdateContactFlowNameRequest
|
3336
|
+
# data as a hash:
|
3337
|
+
#
|
3338
|
+
# {
|
3339
|
+
# instance_id: "InstanceId", # required
|
3340
|
+
# contact_flow_id: "ContactFlowId", # required
|
3341
|
+
# name: "ContactFlowName",
|
3342
|
+
# description: "ContactFlowDescription",
|
3343
|
+
# }
|
3344
|
+
#
|
3345
|
+
# @!attribute [rw] instance_id
|
3346
|
+
# The identifier of the Amazon Connect instance.
|
3347
|
+
# @return [String]
|
3348
|
+
#
|
3349
|
+
# @!attribute [rw] contact_flow_id
|
3350
|
+
# The identifier of the contact flow.
|
3351
|
+
# @return [String]
|
3352
|
+
#
|
3353
|
+
# @!attribute [rw] name
|
3354
|
+
# The name of the contact flow.
|
3355
|
+
# @return [String]
|
3356
|
+
#
|
3357
|
+
# @!attribute [rw] description
|
3358
|
+
# The description of the contact flow.
|
3359
|
+
# @return [String]
|
3360
|
+
#
|
3361
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactFlowNameRequest AWS API Documentation
|
3362
|
+
#
|
3363
|
+
class UpdateContactFlowNameRequest < Struct.new(
|
3364
|
+
:instance_id,
|
3365
|
+
:contact_flow_id,
|
3366
|
+
:name,
|
3367
|
+
:description)
|
3368
|
+
SENSITIVE = []
|
3369
|
+
include Aws::Structure
|
3370
|
+
end
|
3371
|
+
|
3372
|
+
# @note When making an API call, you may pass UpdateRoutingProfileConcurrencyRequest
|
3373
|
+
# data as a hash:
|
3374
|
+
#
|
3375
|
+
# {
|
3376
|
+
# instance_id: "InstanceId", # required
|
3377
|
+
# routing_profile_id: "RoutingProfileId", # required
|
3378
|
+
# media_concurrencies: [ # required
|
3379
|
+
# {
|
3380
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
3381
|
+
# concurrency: 1, # required
|
3382
|
+
# },
|
3383
|
+
# ],
|
3384
|
+
# }
|
3385
|
+
#
|
3386
|
+
# @!attribute [rw] instance_id
|
3387
|
+
# The identifier of the Amazon Connect instance.
|
3388
|
+
# @return [String]
|
3389
|
+
#
|
3390
|
+
# @!attribute [rw] routing_profile_id
|
3391
|
+
# The identifier of the routing profile.
|
3392
|
+
# @return [String]
|
3393
|
+
#
|
3394
|
+
# @!attribute [rw] media_concurrencies
|
3395
|
+
# The channels agents can handle in the Contact Control Panel (CCP).
|
3396
|
+
# @return [Array<Types::MediaConcurrency>]
|
3397
|
+
#
|
3398
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileConcurrencyRequest AWS API Documentation
|
3399
|
+
#
|
3400
|
+
class UpdateRoutingProfileConcurrencyRequest < Struct.new(
|
3401
|
+
:instance_id,
|
3402
|
+
:routing_profile_id,
|
3403
|
+
:media_concurrencies)
|
3404
|
+
SENSITIVE = []
|
3405
|
+
include Aws::Structure
|
3406
|
+
end
|
3407
|
+
|
3408
|
+
# @note When making an API call, you may pass UpdateRoutingProfileDefaultOutboundQueueRequest
|
3409
|
+
# data as a hash:
|
3410
|
+
#
|
3411
|
+
# {
|
3412
|
+
# instance_id: "InstanceId", # required
|
3413
|
+
# routing_profile_id: "RoutingProfileId", # required
|
3414
|
+
# default_outbound_queue_id: "QueueId", # required
|
3415
|
+
# }
|
3416
|
+
#
|
3417
|
+
# @!attribute [rw] instance_id
|
3418
|
+
# The identifier of the Amazon Connect instance.
|
3419
|
+
# @return [String]
|
3420
|
+
#
|
3421
|
+
# @!attribute [rw] routing_profile_id
|
3422
|
+
# The identifier of the routing profile.
|
3423
|
+
# @return [String]
|
3424
|
+
#
|
3425
|
+
# @!attribute [rw] default_outbound_queue_id
|
3426
|
+
# The identifier for the default outbound queue.
|
3427
|
+
# @return [String]
|
3428
|
+
#
|
3429
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileDefaultOutboundQueueRequest AWS API Documentation
|
3430
|
+
#
|
3431
|
+
class UpdateRoutingProfileDefaultOutboundQueueRequest < Struct.new(
|
3432
|
+
:instance_id,
|
3433
|
+
:routing_profile_id,
|
3434
|
+
:default_outbound_queue_id)
|
3435
|
+
SENSITIVE = []
|
3436
|
+
include Aws::Structure
|
3437
|
+
end
|
3438
|
+
|
3439
|
+
# @note When making an API call, you may pass UpdateRoutingProfileNameRequest
|
3440
|
+
# data as a hash:
|
3441
|
+
#
|
3442
|
+
# {
|
3443
|
+
# instance_id: "InstanceId", # required
|
3444
|
+
# routing_profile_id: "RoutingProfileId", # required
|
3445
|
+
# name: "RoutingProfileName",
|
3446
|
+
# description: "RoutingProfileDescription",
|
3447
|
+
# }
|
3448
|
+
#
|
3449
|
+
# @!attribute [rw] instance_id
|
3450
|
+
# The identifier of the Amazon Connect instance.
|
3451
|
+
# @return [String]
|
3452
|
+
#
|
3453
|
+
# @!attribute [rw] routing_profile_id
|
3454
|
+
# The identifier of the routing profile.
|
3455
|
+
# @return [String]
|
3456
|
+
#
|
3457
|
+
# @!attribute [rw] name
|
3458
|
+
# The name of the routing profile. Must not be more than 127
|
3459
|
+
# characters.
|
3460
|
+
# @return [String]
|
3461
|
+
#
|
3462
|
+
# @!attribute [rw] description
|
3463
|
+
# The description of the routing profile. Must not be more than 250
|
3464
|
+
# characters.
|
3465
|
+
# @return [String]
|
3466
|
+
#
|
3467
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileNameRequest AWS API Documentation
|
3468
|
+
#
|
3469
|
+
class UpdateRoutingProfileNameRequest < Struct.new(
|
3470
|
+
:instance_id,
|
3471
|
+
:routing_profile_id,
|
3472
|
+
:name,
|
3473
|
+
:description)
|
3474
|
+
SENSITIVE = []
|
3475
|
+
include Aws::Structure
|
3476
|
+
end
|
3477
|
+
|
3478
|
+
# @note When making an API call, you may pass UpdateRoutingProfileQueuesRequest
|
3479
|
+
# data as a hash:
|
3480
|
+
#
|
3481
|
+
# {
|
3482
|
+
# instance_id: "InstanceId", # required
|
3483
|
+
# routing_profile_id: "RoutingProfileId", # required
|
3484
|
+
# queue_configs: [ # required
|
3485
|
+
# {
|
3486
|
+
# queue_reference: { # required
|
3487
|
+
# queue_id: "QueueId", # required
|
3488
|
+
# channel: "VOICE", # required, accepts VOICE, CHAT
|
3489
|
+
# },
|
3490
|
+
# priority: 1, # required
|
3491
|
+
# delay: 1, # required
|
3492
|
+
# },
|
3493
|
+
# ],
|
3494
|
+
# }
|
3495
|
+
#
|
3496
|
+
# @!attribute [rw] instance_id
|
3497
|
+
# The identifier of the Amazon Connect instance.
|
3498
|
+
# @return [String]
|
3499
|
+
#
|
3500
|
+
# @!attribute [rw] routing_profile_id
|
3501
|
+
# The identifier of the routing profile.
|
3502
|
+
# @return [String]
|
3503
|
+
#
|
3504
|
+
# @!attribute [rw] queue_configs
|
3505
|
+
# The queues to be updated for this routing profile.
|
3506
|
+
# @return [Array<Types::RoutingProfileQueueConfig>]
|
3507
|
+
#
|
3508
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileQueuesRequest AWS API Documentation
|
3509
|
+
#
|
3510
|
+
class UpdateRoutingProfileQueuesRequest < Struct.new(
|
3511
|
+
:instance_id,
|
3512
|
+
:routing_profile_id,
|
3513
|
+
:queue_configs)
|
3514
|
+
SENSITIVE = []
|
3515
|
+
include Aws::Structure
|
3516
|
+
end
|
3517
|
+
|
2392
3518
|
# @note When making an API call, you may pass UpdateUserHierarchyRequest
|
2393
3519
|
# data as a hash:
|
2394
3520
|
#
|
@@ -2728,5 +3854,26 @@ module Aws::Connect
|
|
2728
3854
|
include Aws::Structure
|
2729
3855
|
end
|
2730
3856
|
|
3857
|
+
# Contains information about the recording configuration settings.
|
3858
|
+
#
|
3859
|
+
# @note When making an API call, you may pass VoiceRecordingConfiguration
|
3860
|
+
# data as a hash:
|
3861
|
+
#
|
3862
|
+
# {
|
3863
|
+
# voice_recording_track: "FROM_AGENT", # accepts FROM_AGENT, TO_AGENT, ALL
|
3864
|
+
# }
|
3865
|
+
#
|
3866
|
+
# @!attribute [rw] voice_recording_track
|
3867
|
+
# Identifies which track is being recorded.
|
3868
|
+
# @return [String]
|
3869
|
+
#
|
3870
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceRecordingConfiguration AWS API Documentation
|
3871
|
+
#
|
3872
|
+
class VoiceRecordingConfiguration < Struct.new(
|
3873
|
+
:voice_recording_track)
|
3874
|
+
SENSITIVE = []
|
3875
|
+
include Aws::Structure
|
3876
|
+
end
|
3877
|
+
|
2731
3878
|
end
|
2732
3879
|
end
|