aws-sdk-connect 1.275.0 → 1.277.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.277.0 (2026-09-09)
+------------------
+
+* Feature - Add metric configuration field to evaluation forms and ListEvaluationFormAIVersions API for retrieving AI-generated evaluation form versions
+
+1.276.0 (2026-09-08)
+------------------
+
+* Feature - Releasing workload types feature. A proper launch announcement or details will follow up.
+
 1.275.0 (2026-09-03)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.275.0
+1.277.0

data/lib/aws-sdk-connect/client.rb

@@ -3505,6 +3505,10 @@ module Aws::Connect
     # @option params [Types::EvaluationFormLanguageConfiguration] :language_configuration
     #   Configuration for language settings of the evaluation form.
     #
+    # @option params [String] :ai_version
+    #   The AI version to use for the evaluation form. This specifies which AI
+    #   model version is used for automated evaluations.
+    #
     # @return [Types::CreateEvaluationFormResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::CreateEvaluationFormResponse#evaluation_form_id #evaluation_form_id} => String
@@ -3686,6 +3690,10 @@ module Aws::Connect
     #               },
     #             ],
     #           },
+    #           metric_configuration: {
+    #             metric_type: "BUSINESS_OUTCOME", # required, accepts BUSINESS_OUTCOME
+    #             metric_name: "EvaluationFormMetricName", # required
+    #           },
     #         },
     #       },
     #     ],
@@ -3725,6 +3733,7 @@ module Aws::Connect
     #     language_configuration: {
     #       form_language: "de-DE", # accepts de-DE, en-US, es-ES, fr-FR, it-IT, pt-BR, ja-JP, ko-KR, zh-CN, ms-MY
     #     },
+    #     ai_version: "EvaluationFormAIVersion",
     #   })
     #
     # @example Response structure
@@ -5053,10 +5062,19 @@ module Aws::Connect
     #     media_concurrencies: [ # required
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
-    #         concurrency: 1, # required
+    #         concurrency: 1,
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
     #         },
+    #         workload_type_concurrencies: [
+    #           {
+    #             workload_type: "WorkloadType", # required
+    #             concurrency: 1, # required
+    #             cross_channel_workload_behavior: {
+    #               channel_workload_behavior_type: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", # accepts ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY, ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY, ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE
+    #             },
+    #           },
+    #         ],
     #       },
     #     ],
     #     tags: {
@@ -8531,6 +8549,8 @@ module Aws::Connect
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].min_score_percentage #=> Float
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].max_score_percentage #=> Float
+    #   resp.evaluation_form.items[0].question.metric_configuration.metric_type #=> String, one of "BUSINESS_OUTCOME"
+    #   resp.evaluation_form.items[0].question.metric_configuration.metric_name #=> String
     #   resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY", "POINTS_BASED"
     #   resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
     #   resp.evaluation_form.scoring_strategy.score_thresholds #=> Array
@@ -8544,6 +8564,7 @@ module Aws::Connect
     #   resp.evaluation_form.review_configuration.review_notification_recipients[0].type #=> String, one of "USER_ID"
     #   resp.evaluation_form.review_configuration.review_notification_recipients[0].value.user_id #=> String
     #   resp.evaluation_form.review_configuration.eligibility_days #=> Integer
+    #   resp.evaluation_form.ai_version #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactEvaluation AWS API Documentation
     #
@@ -9020,6 +9041,8 @@ module Aws::Connect
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].min_score_percentage #=> Float
     #   resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].max_score_percentage #=> Float
+    #   resp.evaluation_form.items[0].question.metric_configuration.metric_type #=> String, one of "BUSINESS_OUTCOME"
+    #   resp.evaluation_form.items[0].question.metric_configuration.metric_name #=> String
     #   resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY", "POINTS_BASED"
     #   resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
     #   resp.evaluation_form.scoring_strategy.score_thresholds #=> Array
@@ -9041,6 +9064,7 @@ module Aws::Connect
     #   resp.evaluation_form.language_configuration.form_language #=> String, one of "de-DE", "en-US", "es-ES", "fr-FR", "it-IT", "pt-BR", "ja-JP", "ko-KR", "zh-CN", "ms-MY"
     #   resp.evaluation_form.latest_validation_status #=> String, one of "IN_PROGRESS", "COMPLETED", "FAILED"
     #   resp.evaluation_form.last_validation_time #=> Time
+    #   resp.evaluation_form.ai_version #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEvaluationForm AWS API Documentation
     #
@@ -9816,6 +9840,10 @@ module Aws::Connect
     #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profile.media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies #=> Array
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].workload_type #=> String
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].cross_channel_workload_behavior.channel_workload_behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY", "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE"
     #   resp.routing_profile.default_outbound_queue_id #=> String
     #   resp.routing_profile.tags #=> Hash
     #   resp.routing_profile.tags["TagKey"] #=> String
@@ -16939,6 +16967,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists the available AI versions for evaluation forms in the specified
+    # Connect Customer instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_interaction_type
+    #   The contact interaction type for the evaluation form.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @return [Types::ListEvaluationFormAIVersionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListEvaluationFormAIVersionsResponse#ai_version_summaries #ai_version_summaries} => Array<Types::EvaluationFormAIVersionSummary>
+    #   * {Types::ListEvaluationFormAIVersionsResponse#next_token #next_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_evaluation_form_ai_versions({
+    #     instance_id: "InstanceId", # required
+    #     contact_interaction_type: "AGENT", # required, accepts AGENT, AUTOMATED, CUSTOMER
+    #     max_results: 1,
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.ai_version_summaries #=> Array
+    #   resp.ai_version_summaries[0].ai_version_name #=> String
+    #   resp.ai_version_summaries[0].ai_version_lifecycle.status #=> String, one of "LATEST", "PREVIEW", "ACTIVE", "DEPRECATED"
+    #   resp.ai_version_summaries[0].ai_version_lifecycle.start_of_life_time #=> Time
+    #   resp.ai_version_summaries[0].ai_version_lifecycle.end_of_life_time #=> Time
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListEvaluationFormAIVersions AWS API Documentation
+    #
+    # @overload list_evaluation_form_ai_versions(params = {})
+    # @param [Hash] params ({})
+    def list_evaluation_form_ai_versions(params = {}, options = {})
+      req = build_request(:list_evaluation_form_ai_versions, params)
+      req.send_request(options)
+    end
+
     # Lists versions of an evaluation form in the specified Connect Customer
     # instance.
     #
@@ -21593,6 +21675,7 @@ module Aws::Connect
     #   resp.evaluation_form_search_summary_list[0].contact_interaction_type #=> String, one of "AGENT", "AUTOMATED", "CUSTOMER"
     #   resp.evaluation_form_search_summary_list[0].tags #=> Hash
     #   resp.evaluation_form_search_summary_list[0].tags["TagKey"] #=> String
+    #   resp.evaluation_form_search_summary_list[0].ai_version #=> String
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -22724,6 +22807,10 @@ module Aws::Connect
     #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profiles[0].media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profiles[0].media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies #=> Array
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].workload_type #=> String
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].cross_channel_workload_behavior.channel_workload_behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY", "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE"
     #   resp.routing_profiles[0].default_outbound_queue_id #=> String
     #   resp.routing_profiles[0].tags #=> Hash
     #   resp.routing_profiles[0].tags["TagKey"] #=> String
@@ -24744,11 +24831,6 @@ module Aws::Connect
     # the currently activated version. If no version is activated for the
     # evaluation form, the contact evaluation cannot be started.
     #
-    # <note markdown="1"> Evaluations created through the public API do not contain answer
-    # values suggested from automation.
-    #
-    #  </note>
-    #
     # @option params [required, String] :instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -28269,6 +28351,10 @@ module Aws::Connect
     # @option params [Types::EvaluationFormLanguageConfiguration] :language_configuration
     #   Configuration for language settings of the evaluation form.
     #
+    # @option params [String] :ai_version
+    #   The AI version to use for the evaluation form. This specifies which AI
+    #   model version is used for automated evaluations.
+    #
     # @return [Types::UpdateEvaluationFormResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::UpdateEvaluationFormResponse#evaluation_form_id #evaluation_form_id} => String
@@ -28454,6 +28540,10 @@ module Aws::Connect
     #               },
     #             ],
     #           },
+    #           metric_configuration: {
+    #             metric_type: "BUSINESS_OUTCOME", # required, accepts BUSINESS_OUTCOME
+    #             metric_name: "EvaluationFormMetricName", # required
+    #           },
     #         },
     #       },
     #     ],
@@ -28490,6 +28580,7 @@ module Aws::Connect
     #     language_configuration: {
     #       form_language: "de-DE", # accepts de-DE, en-US, es-ES, fr-FR, it-IT, pt-BR, ja-JP, ko-KR, zh-CN, ms-MY
     #     },
+    #     ai_version: "EvaluationFormAIVersion",
     #   })
     #
     # @example Response structure
@@ -29813,10 +29904,19 @@ module Aws::Connect
     #     media_concurrencies: [ # required
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
-    #         concurrency: 1, # required
+    #         concurrency: 1,
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
     #         },
+    #         workload_type_concurrencies: [
+    #           {
+    #             workload_type: "WorkloadType", # required
+    #             concurrency: 1, # required
+    #             cross_channel_workload_behavior: {
+    #               channel_workload_behavior_type: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", # accepts ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY, ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY, ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE
+    #             },
+    #           },
+    #         ],
     #       },
     #     ],
     #   })
@@ -31436,7 +31536,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.275.0'
+      context[:gem_version] = '1.277.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -249,6 +249,7 @@ module Aws::Connect
     Channel = Shapes::StringShape.new(name: 'Channel')
     ChannelList = Shapes::ListShape.new(name: 'ChannelList')
     ChannelToCountMap = Shapes::MapShape.new(name: 'ChannelToCountMap')
+    ChannelWorkloadBehaviorType = Shapes::StringShape.new(name: 'ChannelWorkloadBehaviorType')
     Channels = Shapes::ListShape.new(name: 'Channels')
     ChatContactMetrics = Shapes::StructureShape.new(name: 'ChatContactMetrics')
     ChatContent = Shapes::StringShape.new(name: 'ChatContent')
@@ -468,6 +469,7 @@ module Aws::Connect
     CreatedByInfo = Shapes::UnionShape.new(name: 'CreatedByInfo')
     Credentials = Shapes::StructureShape.new(name: 'Credentials')
     CrossChannelBehavior = Shapes::StructureShape.new(name: 'CrossChannelBehavior')
+    CrossChannelWorkloadBehavior = Shapes::StructureShape.new(name: 'CrossChannelWorkloadBehavior')
     CurrentMetric = Shapes::StructureShape.new(name: 'CurrentMetric')
     CurrentMetricData = Shapes::StructureShape.new(name: 'CurrentMetricData')
     CurrentMetricDataCollections = Shapes::ListShape.new(name: 'CurrentMetricDataCollections')
@@ -792,6 +794,11 @@ module Aws::Connect
     EvaluationContactLensAnswerAnalysisDetails = Shapes::StructureShape.new(name: 'EvaluationContactLensAnswerAnalysisDetails')
     EvaluationContactParticipant = Shapes::StructureShape.new(name: 'EvaluationContactParticipant')
     EvaluationForm = Shapes::StructureShape.new(name: 'EvaluationForm')
+    EvaluationFormAIVersion = Shapes::StringShape.new(name: 'EvaluationFormAIVersion')
+    EvaluationFormAIVersionLifecycle = Shapes::StructureShape.new(name: 'EvaluationFormAIVersionLifecycle')
+    EvaluationFormAIVersionStatus = Shapes::StringShape.new(name: 'EvaluationFormAIVersionStatus')
+    EvaluationFormAIVersionSummary = Shapes::StructureShape.new(name: 'EvaluationFormAIVersionSummary')
+    EvaluationFormAIVersionSummaryList = Shapes::ListShape.new(name: 'EvaluationFormAIVersionSummaryList')
     EvaluationFormAutoEvaluationConfiguration = Shapes::StructureShape.new(name: 'EvaluationFormAutoEvaluationConfiguration')
     EvaluationFormContent = Shapes::StructureShape.new(name: 'EvaluationFormContent')
     EvaluationFormDescription = Shapes::StringShape.new(name: 'EvaluationFormDescription')
@@ -814,6 +821,9 @@ module Aws::Connect
     EvaluationFormItemsList = Shapes::ListShape.new(name: 'EvaluationFormItemsList')
     EvaluationFormLanguageCode = Shapes::StringShape.new(name: 'EvaluationFormLanguageCode')
     EvaluationFormLanguageConfiguration = Shapes::StructureShape.new(name: 'EvaluationFormLanguageConfiguration')
+    EvaluationFormMetricConfiguration = Shapes::StructureShape.new(name: 'EvaluationFormMetricConfiguration')
+    EvaluationFormMetricName = Shapes::StringShape.new(name: 'EvaluationFormMetricName')
+    EvaluationFormMetricType = Shapes::StringShape.new(name: 'EvaluationFormMetricType')
     EvaluationFormMultiSelectQuestionAutomation = Shapes::StructureShape.new(name: 'EvaluationFormMultiSelectQuestionAutomation')
     EvaluationFormMultiSelectQuestionAutomationOption = Shapes::UnionShape.new(name: 'EvaluationFormMultiSelectQuestionAutomationOption')
     EvaluationFormMultiSelectQuestionAutomationOptionList = Shapes::ListShape.new(name: 'EvaluationFormMultiSelectQuestionAutomationOptionList')
@@ -1195,6 +1205,8 @@ module Aws::Connect
     ListDefaultVocabulariesResponse = Shapes::StructureShape.new(name: 'ListDefaultVocabulariesResponse')
     ListEntitySecurityProfilesRequest = Shapes::StructureShape.new(name: 'ListEntitySecurityProfilesRequest')
     ListEntitySecurityProfilesResponse = Shapes::StructureShape.new(name: 'ListEntitySecurityProfilesResponse')
+    ListEvaluationFormAIVersionsRequest = Shapes::StructureShape.new(name: 'ListEvaluationFormAIVersionsRequest')
+    ListEvaluationFormAIVersionsResponse = Shapes::StructureShape.new(name: 'ListEvaluationFormAIVersionsResponse')
     ListEvaluationFormVersionsRequest = Shapes::StructureShape.new(name: 'ListEvaluationFormVersionsRequest')
     ListEvaluationFormVersionsResponse = Shapes::StructureShape.new(name: 'ListEvaluationFormVersionsResponse')
     ListEvaluationFormsRequest = Shapes::StructureShape.new(name: 'ListEvaluationFormsRequest')
@@ -2322,6 +2334,10 @@ module Aws::Connect
     WidgetDestination = Shapes::StructureShape.new(name: 'WidgetDestination')
     WidgetId = Shapes::StringShape.new(name: 'WidgetId')
     WisdomInfo = Shapes::StructureShape.new(name: 'WisdomInfo')
+    WorkloadType = Shapes::StringShape.new(name: 'WorkloadType')
+    WorkloadTypeConcurrencies = Shapes::ListShape.new(name: 'WorkloadTypeConcurrencies')
+    WorkloadTypeConcurrency = Shapes::StructureShape.new(name: 'WorkloadTypeConcurrency')
+    WorkloadTypeConcurrencyType = Shapes::IntegerShape.new(name: 'WorkloadTypeConcurrencyType')
     Workspace = Shapes::StructureShape.new(name: 'Workspace')
     WorkspaceAssociatedResourceId = Shapes::StringShape.new(name: 'WorkspaceAssociatedResourceId')
     WorkspaceAssociatedResourceName = Shapes::StringShape.new(name: 'WorkspaceAssociatedResourceName')
@@ -3647,6 +3663,7 @@ module Aws::Connect
     CreateEvaluationFormRequest.add_member(:review_configuration, Shapes::ShapeRef.new(shape: EvaluationReviewConfiguration, location_name: "ReviewConfiguration"))
     CreateEvaluationFormRequest.add_member(:target_configuration, Shapes::ShapeRef.new(shape: EvaluationFormTargetConfiguration, location_name: "TargetConfiguration"))
     CreateEvaluationFormRequest.add_member(:language_configuration, Shapes::ShapeRef.new(shape: EvaluationFormLanguageConfiguration, location_name: "LanguageConfiguration"))
+    CreateEvaluationFormRequest.add_member(:ai_version, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, location_name: "AIVersion"))
     CreateEvaluationFormRequest.struct_class = Types::CreateEvaluationFormRequest
 
     CreateEvaluationFormResponse.add_member(:evaluation_form_id, Shapes::ShapeRef.new(shape: ResourceId, required: true, location_name: "EvaluationFormId"))
@@ -4029,6 +4046,9 @@ module Aws::Connect
     CrossChannelBehavior.add_member(:behavior_type, Shapes::ShapeRef.new(shape: BehaviorType, required: true, location_name: "BehaviorType"))
     CrossChannelBehavior.struct_class = Types::CrossChannelBehavior
 
+    CrossChannelWorkloadBehavior.add_member(:channel_workload_behavior_type, Shapes::ShapeRef.new(shape: ChannelWorkloadBehaviorType, location_name: "ChannelWorkloadBehaviorType"))
+    CrossChannelWorkloadBehavior.struct_class = Types::CrossChannelWorkloadBehavior
+
     CurrentMetric.add_member(:name, Shapes::ShapeRef.new(shape: CurrentMetricName, location_name: "Name"))
     CurrentMetric.add_member(:metric_id, Shapes::ShapeRef.new(shape: CurrentMetricId, location_name: "MetricId"))
     CurrentMetric.add_member(:unit, Shapes::ShapeRef.new(shape: Unit, location_name: "Unit"))
@@ -5060,8 +5080,20 @@ module Aws::Connect
     EvaluationForm.add_member(:language_configuration, Shapes::ShapeRef.new(shape: EvaluationFormLanguageConfiguration, location_name: "LanguageConfiguration"))
     EvaluationForm.add_member(:latest_validation_status, Shapes::ShapeRef.new(shape: EvaluationFormValidationStatus, location_name: "LatestValidationStatus"))
     EvaluationForm.add_member(:last_validation_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastValidationTime"))
+    EvaluationForm.add_member(:ai_version, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, location_name: "AIVersion"))
     EvaluationForm.struct_class = Types::EvaluationForm
 
+    EvaluationFormAIVersionLifecycle.add_member(:status, Shapes::ShapeRef.new(shape: EvaluationFormAIVersionStatus, required: true, location_name: "Status"))
+    EvaluationFormAIVersionLifecycle.add_member(:start_of_life_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "StartOfLifeTime"))
+    EvaluationFormAIVersionLifecycle.add_member(:end_of_life_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "EndOfLifeTime"))
+    EvaluationFormAIVersionLifecycle.struct_class = Types::EvaluationFormAIVersionLifecycle
+
+    EvaluationFormAIVersionSummary.add_member(:ai_version_name, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, required: true, location_name: "AIVersionName"))
+    EvaluationFormAIVersionSummary.add_member(:ai_version_lifecycle, Shapes::ShapeRef.new(shape: EvaluationFormAIVersionLifecycle, required: true, location_name: "AIVersionLifecycle"))
+    EvaluationFormAIVersionSummary.struct_class = Types::EvaluationFormAIVersionSummary
+
+    EvaluationFormAIVersionSummaryList.member = Shapes::ShapeRef.new(shape: EvaluationFormAIVersionSummary)
+
     EvaluationFormAutoEvaluationConfiguration.add_member(:enabled, Shapes::ShapeRef.new(shape: Boolean, required: true, location_name: "Enabled"))
     EvaluationFormAutoEvaluationConfiguration.struct_class = Types::EvaluationFormAutoEvaluationConfiguration
 
@@ -5076,6 +5108,7 @@ module Aws::Connect
     EvaluationFormContent.add_member(:target_configuration, Shapes::ShapeRef.new(shape: EvaluationFormTargetConfiguration, location_name: "TargetConfiguration"))
     EvaluationFormContent.add_member(:language_configuration, Shapes::ShapeRef.new(shape: EvaluationFormLanguageConfiguration, location_name: "LanguageConfiguration"))
     EvaluationFormContent.add_member(:review_configuration, Shapes::ShapeRef.new(shape: EvaluationReviewConfiguration, location_name: "ReviewConfiguration"))
+    EvaluationFormContent.add_member(:ai_version, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, location_name: "AIVersion"))
     EvaluationFormContent.struct_class = Types::EvaluationFormContent
 
     EvaluationFormItem.add_member(:section, Shapes::ShapeRef.new(shape: EvaluationFormSection, location_name: "Section"))
@@ -5125,6 +5158,10 @@ module Aws::Connect
     EvaluationFormLanguageConfiguration.add_member(:form_language, Shapes::ShapeRef.new(shape: EvaluationFormLanguageCode, location_name: "FormLanguage"))
     EvaluationFormLanguageConfiguration.struct_class = Types::EvaluationFormLanguageConfiguration
 
+    EvaluationFormMetricConfiguration.add_member(:metric_type, Shapes::ShapeRef.new(shape: EvaluationFormMetricType, required: true, location_name: "MetricType"))
+    EvaluationFormMetricConfiguration.add_member(:metric_name, Shapes::ShapeRef.new(shape: EvaluationFormMetricName, required: true, location_name: "MetricName"))
+    EvaluationFormMetricConfiguration.struct_class = Types::EvaluationFormMetricConfiguration
+
     EvaluationFormMultiSelectQuestionAutomation.add_member(:options, Shapes::ShapeRef.new(shape: EvaluationFormMultiSelectQuestionAutomationOptionList, location_name: "Options"))
     EvaluationFormMultiSelectQuestionAutomation.add_member(:default_option_ref_ids, Shapes::ShapeRef.new(shape: ReferenceIdList, location_name: "DefaultOptionRefIds"))
     EvaluationFormMultiSelectQuestionAutomation.add_member(:answer_source, Shapes::ShapeRef.new(shape: EvaluationFormQuestionAutomationAnswerSource, location_name: "AnswerSource"))
@@ -5186,6 +5223,7 @@ module Aws::Connect
     EvaluationFormQuestion.add_member(:enablement, Shapes::ShapeRef.new(shape: EvaluationFormItemEnablementConfiguration, location_name: "Enablement"))
     EvaluationFormQuestion.add_member(:weight, Shapes::ShapeRef.new(shape: EvaluationFormItemWeight, location_name: "Weight"))
     EvaluationFormQuestion.add_member(:scoring_configuration, Shapes::ShapeRef.new(shape: EvaluationFormQuestionScoringConfiguration, location_name: "ScoringConfiguration"))
+    EvaluationFormQuestion.add_member(:metric_configuration, Shapes::ShapeRef.new(shape: EvaluationFormMetricConfiguration, location_name: "MetricConfiguration"))
     EvaluationFormQuestion.struct_class = Types::EvaluationFormQuestion
 
     EvaluationFormQuestionAutomationAnswerSource.add_member(:source_type, Shapes::ShapeRef.new(shape: EvaluationFormQuestionAutomationAnswerSourceType, required: true, location_name: "SourceType"))
@@ -5250,6 +5288,7 @@ module Aws::Connect
     EvaluationFormSearchSummary.add_member(:evaluation_form_language, Shapes::ShapeRef.new(shape: EvaluationFormLanguageCode, location_name: "EvaluationFormLanguage"))
     EvaluationFormSearchSummary.add_member(:contact_interaction_type, Shapes::ShapeRef.new(shape: ContactInteractionType, location_name: "ContactInteractionType"))
     EvaluationFormSearchSummary.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
+    EvaluationFormSearchSummary.add_member(:ai_version, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, location_name: "AIVersion"))
     EvaluationFormSearchSummary.struct_class = Types::EvaluationFormSearchSummary
 
     EvaluationFormSearchSummaryList.member = Shapes::ShapeRef.new(shape: EvaluationFormSearchSummary)
@@ -6416,6 +6455,16 @@ module Aws::Connect
     ListEntitySecurityProfilesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
     ListEntitySecurityProfilesResponse.struct_class = Types::ListEntitySecurityProfilesResponse
 
+    ListEvaluationFormAIVersionsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    ListEvaluationFormAIVersionsRequest.add_member(:contact_interaction_type, Shapes::ShapeRef.new(shape: ContactInteractionType, required: true, location: "querystring", location_name: "contactInteractionType"))
+    ListEvaluationFormAIVersionsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location: "querystring", location_name: "maxResults", metadata: {"box" => true}))
+    ListEvaluationFormAIVersionsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
+    ListEvaluationFormAIVersionsRequest.struct_class = Types::ListEvaluationFormAIVersionsRequest
+
+    ListEvaluationFormAIVersionsResponse.add_member(:ai_version_summaries, Shapes::ShapeRef.new(shape: EvaluationFormAIVersionSummaryList, required: true, location_name: "AIVersionSummaries"))
+    ListEvaluationFormAIVersionsResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
+    ListEvaluationFormAIVersionsResponse.struct_class = Types::ListEvaluationFormAIVersionsResponse
+
     ListEvaluationFormVersionsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     ListEvaluationFormVersionsRequest.add_member(:evaluation_form_id, Shapes::ShapeRef.new(shape: ResourceId, required: true, location: "uri", location_name: "EvaluationFormId"))
     ListEvaluationFormVersionsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location: "querystring", location_name: "maxResults", metadata: {"box" => true}))
@@ -6936,8 +6985,9 @@ module Aws::Connect
     MediaConcurrencies.member = Shapes::ShapeRef.new(shape: MediaConcurrency)
 
     MediaConcurrency.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
-    MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, required: true, location_name: "Concurrency"))
+    MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, location_name: "Concurrency"))
     MediaConcurrency.add_member(:cross_channel_behavior, Shapes::ShapeRef.new(shape: CrossChannelBehavior, location_name: "CrossChannelBehavior"))
+    MediaConcurrency.add_member(:workload_type_concurrencies, Shapes::ShapeRef.new(shape: WorkloadTypeConcurrencies, location_name: "WorkloadTypeConcurrencies"))
     MediaConcurrency.struct_class = Types::MediaConcurrency
 
     MediaItem.add_member(:type, Shapes::ShapeRef.new(shape: MediaType, location_name: "Type"))
@@ -9460,6 +9510,7 @@ module Aws::Connect
     UpdateEvaluationFormRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken" => true}))
     UpdateEvaluationFormRequest.add_member(:target_configuration, Shapes::ShapeRef.new(shape: EvaluationFormTargetConfiguration, location_name: "TargetConfiguration"))
     UpdateEvaluationFormRequest.add_member(:language_configuration, Shapes::ShapeRef.new(shape: EvaluationFormLanguageConfiguration, location_name: "LanguageConfiguration"))
+    UpdateEvaluationFormRequest.add_member(:ai_version, Shapes::ShapeRef.new(shape: EvaluationFormAIVersion, location_name: "AIVersion"))
     UpdateEvaluationFormRequest.struct_class = Types::UpdateEvaluationFormRequest
 
     UpdateEvaluationFormResponse.add_member(:evaluation_form_id, Shapes::ShapeRef.new(shape: ResourceId, required: true, location_name: "EvaluationFormId"))
@@ -10152,6 +10203,13 @@ module Aws::Connect
     WisdomInfo.add_member(:ai_agents, Shapes::ShapeRef.new(shape: AiAgents, location_name: "AiAgents"))
     WisdomInfo.struct_class = Types::WisdomInfo
 
+    WorkloadTypeConcurrencies.member = Shapes::ShapeRef.new(shape: WorkloadTypeConcurrency)
+
+    WorkloadTypeConcurrency.add_member(:workload_type, Shapes::ShapeRef.new(shape: WorkloadType, required: true, location_name: "WorkloadType"))
+    WorkloadTypeConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: WorkloadTypeConcurrencyType, required: true, location_name: "Concurrency"))
+    WorkloadTypeConcurrency.add_member(:cross_channel_workload_behavior, Shapes::ShapeRef.new(shape: CrossChannelWorkloadBehavior, location_name: "CrossChannelWorkloadBehavior"))
+    WorkloadTypeConcurrency.struct_class = Types::WorkloadTypeConcurrency
+
     Workspace.add_member(:visibility, Shapes::ShapeRef.new(shape: Visibility, location_name: "Visibility"))
     Workspace.add_member(:id, Shapes::ShapeRef.new(shape: WorkspaceId, required: true, location_name: "Id"))
     Workspace.add_member(:name, Shapes::ShapeRef.new(shape: WorkspaceName, required: true, location_name: "Name"))
@@ -13328,6 +13386,18 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:list_evaluation_form_ai_versions, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ListEvaluationFormAIVersions"
+        o.http_method = "GET"
+        o.http_request_uri = "/instances/{InstanceId}/evaluation-form-ai-versions"
+        o.input = Shapes::ShapeRef.new(shape: ListEvaluationFormAIVersionsRequest)
+        o.output = Shapes::ShapeRef.new(shape: ListEvaluationFormAIVersionsResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:list_evaluation_form_versions, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListEvaluationFormVersions"
         o.http_method = "GET"

data/lib/aws-sdk-connect/types.rb

@@ -6384,6 +6384,11 @@ module Aws::Connect
     #   Configuration for language settings of the evaluation form.
     #   @return [Types::EvaluationFormLanguageConfiguration]
     #
+    # @!attribute [rw] ai_version
+    #   The AI version to use for the evaluation form. This specifies which
+    #   AI model version is used for automated evaluations.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEvaluationFormRequest AWS API Documentation
     #
     class CreateEvaluationFormRequest < Struct.new(
@@ -6398,7 +6403,8 @@ module Aws::Connect
       :tags,
       :review_configuration,
       :target_configuration,
-      :language_configuration)
+      :language_configuration,
+      :ai_version)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -8645,6 +8651,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Defines the cross-channel and workload type routing behavior that
+    # allows an agent working on a contact to be offered a contact from a
+    # different channel or workload type.
+    #
+    # @!attribute [rw] channel_workload_behavior_type
+    #   Specifies the routing behavior for an agent handling their current
+    #   channel and workload type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CrossChannelWorkloadBehavior AWS API Documentation
+    #
+    class CrossChannelWorkloadBehavior < Struct.new(
+      :channel_workload_behavior_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a real-time metric. For a description of
     # each metric, see [Metrics definitions][1] in the *Connect Customer
     # Administrator Guide*.
@@ -13496,6 +13519,11 @@ module Aws::Connect
     #   evaluation form.
     #   @return [Time]
     #
+    # @!attribute [rw] ai_version
+    #   The AI version to use for the evaluation form. This specifies which
+    #   AI model version is used for automated evaluations.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationForm AWS API Documentation
     #
     class EvaluationForm < Struct.new(
@@ -13518,7 +13546,66 @@ module Aws::Connect
       :target_configuration,
       :language_configuration,
       :latest_validation_status,
-      :last_validation_time)
+      :last_validation_time,
+      :ai_version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains the status and availability dates for an AI version,
+    # indicating when the version became active and when it reaches end of
+    # life.
+    #
+    # @!attribute [rw] status
+    #   The status of the AI version. Valid values:
+    #
+    #   * `Latest` - The most recent AI version.
+    #
+    #   * `Preview` - An AI version available for preview.
+    #
+    #   * `Active` - An AI version that is currently available.
+    #
+    #   * `Deprecated` - An AI version that is no longer recommended for
+    #     use.
+    #
+    #   * `Removed` - An AI version that is no longer available.
+    #   @return [String]
+    #
+    # @!attribute [rw] start_of_life_time
+    #   The timestamp for when this AI version became available.
+    #   @return [Time]
+    #
+    # @!attribute [rw] end_of_life_time
+    #   The timestamp when this AI version reaches or reached end of life.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormAIVersionLifecycle AWS API Documentation
+    #
+    class EvaluationFormAIVersionLifecycle < Struct.new(
+      :status,
+      :start_of_life_time,
+      :end_of_life_time)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Contains the name and lifecycle information for an AI version that you
+    # can use when creating or updating an evaluation form.
+    #
+    # @!attribute [rw] ai_version_name
+    #   The name of the AI version.
+    #   @return [String]
+    #
+    # @!attribute [rw] ai_version_lifecycle
+    #   The lifecycle information for this AI version, including its status
+    #   and availability dates.
+    #   @return [Types::EvaluationFormAIVersionLifecycle]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormAIVersionSummary AWS API Documentation
+    #
+    class EvaluationFormAIVersionSummary < Struct.new(
+      :ai_version_name,
+      :ai_version_lifecycle)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13587,6 +13674,11 @@ module Aws::Connect
     #   content.
     #   @return [Types::EvaluationReviewConfiguration]
     #
+    # @!attribute [rw] ai_version
+    #   The AI version to use for the evaluation form. This specifies which
+    #   AI model version is used for automated evaluations.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormContent AWS API Documentation
     #
     class EvaluationFormContent < Struct.new(
@@ -13600,7 +13692,8 @@ module Aws::Connect
       :auto_evaluation_configuration,
       :target_configuration,
       :language_configuration,
-      :review_configuration)
+      :review_configuration,
+      :ai_version)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13785,6 +13878,37 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the metric configuration for an evaluation form
+    # question. Use this to associate a business outcome metric with a
+    # question.
+    #
+    # @!attribute [rw] metric_type
+    #   The type of metric. Currently, only `BUSINESS_OUTCOME` is supported.
+    #   @return [String]
+    #
+    # @!attribute [rw] metric_name
+    #   The name of the metric. Valid values are:
+    #
+    #   * `SALE_SUCCESS` – Sale success.
+    #
+    #   * `CSAT` – Customer satisfaction.
+    #
+    #   * `CHURN_PROPENSITY` – Churn propensity.
+    #
+    #   * `SELF_SERVICE_SUCCESS` – Self-service success.
+    #
+    #   * `PARTIAL_SELF_SERVICE_SUCCESS` – Partial self-service success.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormMetricConfiguration AWS API Documentation
+    #
+    class EvaluationFormMetricConfiguration < Struct.new(
+      :metric_type,
+      :metric_name)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Automation configuration for multi-select questions.
     #
     # @!attribute [rw] options
@@ -14037,6 +14161,11 @@ module Aws::Connect
     #   The scoring configuration of the question.
     #   @return [Types::EvaluationFormQuestionScoringConfiguration]
     #
+    # @!attribute [rw] metric_configuration
+    #   The metric configuration for the question. Use this to associate a
+    #   business outcome metric with the question.
+    #   @return [Types::EvaluationFormMetricConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormQuestion AWS API Documentation
     #
     class EvaluationFormQuestion < Struct.new(
@@ -14048,7 +14177,8 @@ module Aws::Connect
       :question_type_properties,
       :enablement,
       :weight,
-      :scoring_configuration)
+      :scoring_configuration,
+      :metric_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -14323,6 +14453,11 @@ module Aws::Connect
     #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] ai_version
+    #   The AI version to use for the evaluation form. This specifies which
+    #   AI model version is used for automated evaluations.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormSearchSummary AWS API Documentation
     #
     class EvaluationFormSearchSummary < Struct.new(
@@ -14342,7 +14477,8 @@ module Aws::Connect
       :auto_evaluation_enabled,
       :evaluation_form_language,
       :contact_interaction_type,
-      :tags)
+      :tags,
+      :ai_version)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -22803,6 +22939,58 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_interaction_type
+    #   The contact interaction type for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListEvaluationFormAIVersionsRequest AWS API Documentation
+    #
+    class ListEvaluationFormAIVersionsRequest < Struct.new(
+      :instance_id,
+      :contact_interaction_type,
+      :max_results,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] ai_version_summaries
+    #   The list of AI version summaries.
+    #   @return [Array<Types::EvaluationFormAIVersionSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListEvaluationFormAIVersionsResponse AWS API Documentation
+    #
+    class ListEvaluationFormAIVersionsResponse < Struct.new(
+      :ai_version_summaries,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -25547,12 +25735,19 @@ module Aws::Connect
     #   are currently working with a contact from a Voice channel.
     #   @return [Types::CrossChannelBehavior]
     #
+    # @!attribute [rw] workload_type_concurrencies
+    #   Defines the list of workload type concurrency configurations for a
+    #   channel. When provided, enables granular concurrency control based
+    #   on workload type values.
+    #   @return [Array<Types::WorkloadTypeConcurrency>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
     #
     class MediaConcurrency < Struct.new(
       :channel,
       :concurrency,
-      :cross_channel_behavior)
+      :cross_channel_behavior,
+      :workload_type_concurrencies)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -37986,6 +38181,11 @@ module Aws::Connect
     #   Configuration for language settings of the evaluation form.
     #   @return [Types::EvaluationFormLanguageConfiguration]
     #
+    # @!attribute [rw] ai_version
+    #   The AI version to use for the evaluation form. This specifies which
+    #   AI model version is used for automated evaluations.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEvaluationFormRequest AWS API Documentation
     #
     class UpdateEvaluationFormRequest < Struct.new(
@@ -38002,7 +38202,8 @@ module Aws::Connect
       :as_draft,
       :client_token,
       :target_configuration,
-      :language_configuration)
+      :language_configuration,
+      :ai_version)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -41538,6 +41739,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Defines the maximum number of contacts an agent can handle
+    # simultaneously for a specific channel and workload type combination.
+    #
+    # @!attribute [rw] workload_type
+    #   The value of the workload type.
+    #   @return [String]
+    #
+    # @!attribute [rw] concurrency
+    #   The maximum number of contacts an agent can handle simultaneously
+    #   for a specific channel and workload type combination.
+    #
+    #   Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1.
+    #
+    #   Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10.
+    #
+    #   Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] cross_channel_workload_behavior
+    #   Defines the cross-channel and workload type routing behavior for
+    #   each channel and workload type combination that is enabled for this
+    #   Routing Profile.
+    #   @return [Types::CrossChannelWorkloadBehavior]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/WorkloadTypeConcurrency AWS API Documentation
+    #
+    class WorkloadTypeConcurrency < Struct.new(
+      :workload_type,
+      :concurrency,
+      :cross_channel_workload_behavior)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a workspace, which defines the user
     # experience by mapping views to pages.
     #

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.275.0'
+  GEM_VERSION = '1.277.0'
 
 end
 

data/sig/client.rbs

@@ -771,7 +771,8 @@ module Aws
                                     },
                                     ?language_configuration: {
                                       form_language: ("de-DE" | "en-US" | "es-ES" | "fr-FR" | "it-IT" | "pt-BR" | "ja-JP" | "ko-KR" | "zh-CN" | "ms-MY")?
-                                    }
+                                    },
+                                    ?ai_version: ::String
                                   ) -> _CreateEvaluationFormResponseSuccess
                                 | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _CreateEvaluationFormResponseSuccess
 
@@ -1064,13 +1065,7 @@ module Aws
                                       }
                                     ],
                                     media_concurrencies: Array[
-                                      {
-                                        channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
-                                        concurrency: ::Integer,
-                                        cross_channel_behavior: {
-                                          behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
-                                        }?
-                                      }
+                                      Params::media_concurrency
                                     ],
                                     ?tags: Hash[::String, ::String],
                                     ?agent_availability_timer: ("TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND")
@@ -3041,6 +3036,20 @@ module Aws
                                          ) -> _ListEntitySecurityProfilesResponseSuccess
                                        | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _ListEntitySecurityProfilesResponseSuccess
 
+      interface _ListEvaluationFormAIVersionsResponseSuccess
+        include ::Seahorse::Client::_ResponseSuccess[Types::ListEvaluationFormAIVersionsResponse]
+        def ai_version_summaries: () -> ::Array[Types::EvaluationFormAIVersionSummary]
+        def next_token: () -> ::String
+      end
+      # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#list_evaluation_form_ai_versions-instance_method
+      def list_evaluation_form_ai_versions: (
+                                              instance_id: ::String,
+                                              contact_interaction_type: ("AGENT" | "AUTOMATED" | "CUSTOMER"),
+                                              ?max_results: ::Integer,
+                                              ?next_token: ::String
+                                            ) -> _ListEvaluationFormAIVersionsResponseSuccess
+                                          | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _ListEvaluationFormAIVersionsResponseSuccess
+
       interface _ListEvaluationFormVersionsResponseSuccess
         include ::Seahorse::Client::_ResponseSuccess[Types::ListEvaluationFormVersionsResponse]
         def evaluation_form_version_summary_list: () -> ::Array[Types::EvaluationFormVersionSummary]
@@ -5506,7 +5515,8 @@ module Aws
                                     },
                                     ?language_configuration: {
                                       form_language: ("de-DE" | "en-US" | "es-ES" | "fr-FR" | "it-IT" | "pt-BR" | "ja-JP" | "ko-KR" | "zh-CN" | "ms-MY")?
-                                    }
+                                    },
+                                    ?ai_version: ::String
                                   ) -> _UpdateEvaluationFormResponseSuccess
                                 | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _UpdateEvaluationFormResponseSuccess
 
@@ -5790,13 +5800,7 @@ module Aws
                                                 instance_id: ::String,
                                                 routing_profile_id: ::String,
                                                 media_concurrencies: Array[
-                                                  {
-                                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
-                                                    concurrency: ::Integer,
-                                                    cross_channel_behavior: {
-                                                      behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
-                                                    }?
-                                                  }
+                                                  Params::media_concurrency
                                                 ]
                                               ) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]
                                             | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]

data/sig/params.rbs

@@ -261,7 +261,11 @@ module Aws
       question_type_properties: Params::evaluation_form_question_type_properties?,
       enablement: Params::evaluation_form_item_enablement_configuration?,
       weight: ::Float?,
-      scoring_configuration: Params::evaluation_form_question_scoring_configuration?
+      scoring_configuration: Params::evaluation_form_question_scoring_configuration?,
+      metric_configuration: {
+        metric_type: ("BUSINESS_OUTCOME"),
+        metric_name: ::String
+      }?
     }
 
       type evaluation_form_item = {
@@ -438,6 +442,23 @@ module Aws
       }?
     }
 
+      type media_concurrency = {
+      channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+      concurrency: ::Integer?,
+      cross_channel_behavior: {
+        behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
+      }?,
+      workload_type_concurrencies: Array[
+        {
+          workload_type: ::String,
+          concurrency: ::Integer,
+          cross_channel_workload_behavior: {
+            channel_workload_behavior_type: ("ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" | "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" | "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE")?
+          }?
+        }
+      ]?
+    }
+
       type task_action_definition = {
       name: ::String,
       description: ::String?,

data/sig/types.rbs

@@ -1525,6 +1525,7 @@ module Aws::Connect
       attr_accessor review_configuration: Types::EvaluationReviewConfiguration
       attr_accessor target_configuration: Types::EvaluationFormTargetConfiguration
       attr_accessor language_configuration: Types::EvaluationFormLanguageConfiguration
+      attr_accessor ai_version: ::String
       SENSITIVE: []
     end
 
@@ -2029,6 +2030,11 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class CrossChannelWorkloadBehavior
+      attr_accessor channel_workload_behavior_type: ("ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" | "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" | "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE")
+      SENSITIVE: []
+    end
+
     class CurrentMetric
       attr_accessor name: ("AGENTS_ONLINE" | "AGENTS_AVAILABLE" | "AGENTS_ON_CALL" | "AGENTS_NON_PRODUCTIVE" | "AGENTS_AFTER_CONTACT_WORK" | "AGENTS_ERROR" | "AGENTS_STAFFED" | "CONTACTS_IN_QUEUE" | "OLDEST_CONTACT_AGE" | "CONTACTS_SCHEDULED" | "AGENTS_ON_CONTACT" | "SLOTS_ACTIVE" | "SLOTS_AVAILABLE" | "ESTIMATED_WAIT_TIME")
       attr_accessor metric_id: ::String
@@ -3414,6 +3420,20 @@ module Aws::Connect
       attr_accessor language_configuration: Types::EvaluationFormLanguageConfiguration
       attr_accessor latest_validation_status: ("IN_PROGRESS" | "COMPLETED" | "FAILED")
       attr_accessor last_validation_time: ::Time
+      attr_accessor ai_version: ::String
+      SENSITIVE: []
+    end
+
+    class EvaluationFormAIVersionLifecycle
+      attr_accessor status: ("LATEST" | "PREVIEW" | "ACTIVE" | "DEPRECATED")
+      attr_accessor start_of_life_time: ::Time
+      attr_accessor end_of_life_time: ::Time
+      SENSITIVE: []
+    end
+
+    class EvaluationFormAIVersionSummary
+      attr_accessor ai_version_name: ::String
+      attr_accessor ai_version_lifecycle: Types::EvaluationFormAIVersionLifecycle
       SENSITIVE: []
     end
 
@@ -3434,6 +3454,7 @@ module Aws::Connect
       attr_accessor target_configuration: Types::EvaluationFormTargetConfiguration
       attr_accessor language_configuration: Types::EvaluationFormLanguageConfiguration
       attr_accessor review_configuration: Types::EvaluationReviewConfiguration
+      attr_accessor ai_version: ::String
       SENSITIVE: []
     end
 
@@ -3502,6 +3523,12 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class EvaluationFormMetricConfiguration
+      attr_accessor metric_type: ("BUSINESS_OUTCOME")
+      attr_accessor metric_name: ::String
+      SENSITIVE: []
+    end
+
     class EvaluationFormMultiSelectQuestionAutomation
       attr_accessor options: ::Array[Types::EvaluationFormMultiSelectQuestionAutomationOption]
       attr_accessor default_option_ref_ids: ::Array[::String]
@@ -3579,6 +3606,7 @@ module Aws::Connect
       attr_accessor enablement: Types::EvaluationFormItemEnablementConfiguration
       attr_accessor weight: ::Float
       attr_accessor scoring_configuration: Types::EvaluationFormQuestionScoringConfiguration
+      attr_accessor metric_configuration: Types::EvaluationFormMetricConfiguration
       SENSITIVE: []
     end
 
@@ -3661,6 +3689,7 @@ module Aws::Connect
       attr_accessor evaluation_form_language: ("de-DE" | "en-US" | "es-ES" | "fr-FR" | "it-IT" | "pt-BR" | "ja-JP" | "ko-KR" | "zh-CN" | "ms-MY")
       attr_accessor contact_interaction_type: ("AGENT" | "AUTOMATED" | "CUSTOMER")
       attr_accessor tags: ::Hash[::String, ::String]
+      attr_accessor ai_version: ::String
       SENSITIVE: []
     end
 
@@ -5118,6 +5147,20 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class ListEvaluationFormAIVersionsRequest
+      attr_accessor instance_id: ::String
+      attr_accessor contact_interaction_type: ("AGENT" | "AUTOMATED" | "CUSTOMER")
+      attr_accessor max_results: ::Integer
+      attr_accessor next_token: ::String
+      SENSITIVE: []
+    end
+
+    class ListEvaluationFormAIVersionsResponse
+      attr_accessor ai_version_summaries: ::Array[Types::EvaluationFormAIVersionSummary]
+      attr_accessor next_token: ::String
+      SENSITIVE: []
+    end
+
     class ListEvaluationFormVersionsRequest
       attr_accessor instance_id: ::String
       attr_accessor evaluation_form_id: ::String
@@ -5839,6 +5882,7 @@ module Aws::Connect
       attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
       attr_accessor concurrency: ::Integer
       attr_accessor cross_channel_behavior: Types::CrossChannelBehavior
+      attr_accessor workload_type_concurrencies: ::Array[Types::WorkloadTypeConcurrency]
       SENSITIVE: []
     end
 
@@ -8871,6 +8915,7 @@ module Aws::Connect
       attr_accessor client_token: ::String
       attr_accessor target_configuration: Types::EvaluationFormTargetConfiguration
       attr_accessor language_configuration: Types::EvaluationFormLanguageConfiguration
+      attr_accessor ai_version: ::String
       SENSITIVE: []
     end
 
@@ -9717,6 +9762,13 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class WorkloadTypeConcurrency
+      attr_accessor workload_type: ::String
+      attr_accessor concurrency: ::Integer
+      attr_accessor cross_channel_workload_behavior: Types::CrossChannelWorkloadBehavior
+      SENSITIVE: []
+    end
+
     class Workspace
       attr_accessor visibility: ("ALL" | "ASSIGNED" | "NONE")
       attr_accessor id: ::String

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.275.0
+  version: 1.277.0
 platform: ruby
 authors:
 - Amazon Web Services
@@ -18,7 +18,7 @@ dependencies:
         version: '3'
     - - ">="
       - !ruby/object:Gem::Version
-        version: 3.254.0
+        version: 3.255.0
   type: :runtime
   prerelease: false
   version_requirements: !ruby/object:Gem::Requirement
@@ -28,7 +28,7 @@ dependencies:
         version: '3'
     - - ">="
       - !ruby/object:Gem::Version
-        version: 3.254.0
+        version: 3.255.0
 - !ruby/object:Gem::Dependency
   name: aws-sigv4
   requirement: !ruby/object:Gem::Requirement