aws-sdk-connect 1.272.0 → 1.274.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.274.0 (2026-08-31)
+------------------
+
+* Feature - Added support for global routing on Amazon Connect Global Resiliency instances. New APIs GetCrossRegionRouting and UpdateCrossRegionRouting allow you to view and control cross-region contact routing between linked instances, so both Regions are active at all times.
+
+1.273.0 (2026-08-24)
+------------------
+
+* Feature - This release adds the ExtractedInformation segment to the ListRealtimeContactAnalysisSegmentsV2 API, enabling customers to retrieve information extracted from real-time contact analysis.
+
 1.272.0 (2026-08-17)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.272.0
+1.274.0

data/lib/aws-sdk-connect/client.rb

@@ -5677,7 +5677,7 @@ module Aws::Connect
     #   resp = client.create_traffic_distribution_group({
     #     name: "Name128", # required
     #     description: "Description250",
-    #     instance_id: "InstanceIdOrArn", # required
+    #     instance_id: "ACGRInstanceIdOrArn", # required
     #     client_token: "ClientToken",
     #     tags: {
     #       "TagKey" => "TagValue",
@@ -8151,6 +8151,7 @@ module Aws::Connect
     #   resp.contact.agent_info.state_transitions[0].state_start_timestamp #=> Time
     #   resp.contact.agent_info.state_transitions[0].state_end_timestamp #=> Time
     #   resp.contact.agent_info.voice_enhancement_mode #=> String, one of "VOICE_ISOLATION", "NOISE_SUPPRESSION", "NONE"
+    #   resp.contact.agent_info.active_region #=> String
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
@@ -11723,6 +11724,48 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Retrieves the current cross-region routing configuration for an Amazon
+    # Connect Global Resiliency instance enabled for global routing. This
+    # operation returns whether cross-region routing is currently enabled or
+    # disabled (isolated) for the instance.
+    #
+    # <note markdown="1"> This operation is available only for Amazon Connect Global Resiliency
+    # instances enabled for global routing.
+    #
+    #  </note>
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @return [Types::GetCrossRegionRoutingResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetCrossRegionRoutingResponse#isolated_regions #isolated_regions} => Array&lt;String&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_cross_region_routing({
+    #     instance_id: "ACGRInstanceIdOrArn", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.isolated_regions #=> Array
+    #   resp.isolated_regions[0] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCrossRegionRouting AWS API Documentation
+    #
+    # @overload get_cross_region_routing(params = {})
+    # @param [Hash] params ({})
+    def get_cross_region_routing(params = {}, options = {})
+      req = build_request(:get_cross_region_routing, params)
+      req.send_request(options)
+    end
+
     # Gets the real-time metric data from the specified Connect Customer
     # instance.
     #
@@ -18332,7 +18375,7 @@ module Aws::Connect
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     output_type: "Raw", # required, accepts Raw, Redacted
-    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary
+    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary, ExtractedInformation
     #   })
     #
     # @example Response structure
@@ -18382,6 +18425,16 @@ module Aws::Connect
     #   resp.segments[0].post_contact_summary.content #=> String
     #   resp.segments[0].post_contact_summary.status #=> String, one of "FAILED", "COMPLETED"
     #   resp.segments[0].post_contact_summary.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INVALID_ANALYSIS_CONFIGURATION", "INTERNAL_ERROR"
+    #   resp.segments[0].extracted_information.extraction_definition_id #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_name #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_display_label #=> String
+    #   resp.segments[0].extracted_information.extracted_values #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].content #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].id #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.begin_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.end_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INTERNAL_ERROR", "MAX_PACKAGE_FEATURE_ONLY"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
@@ -19339,7 +19392,7 @@ module Aws::Connect
     #   resp = client.list_traffic_distribution_groups({
     #     max_results: 1,
     #     next_token: "NextToken",
-    #     instance_id: "InstanceIdOrArn",
+    #     instance_id: "ACGRInstanceIdOrArn",
     #   })
     #
     # @example Response structure
@@ -20158,7 +20211,7 @@ module Aws::Connect
     # @example Request syntax with placeholder values
     #
     #   resp = client.replicate_instance({
-    #     instance_id: "InstanceIdOrArn", # required
+    #     instance_id: "ACGRInstanceIdOrArn", # required
     #     replica_region: "AwsRegion", # required
     #     client_token: "ClientToken",
     #     replica_alias: "DirectoryAlias", # required
@@ -27779,6 +27832,49 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates the cross-region routing configuration for an Amazon Connect
+    # Global Resiliency instance enabled for global routing. When invoked
+    # with `IsolatedAll` set to `true`, this operation disables cross-region
+    # routing, meaning contacts originating in one Region will no longer be
+    # routed to agents in another Region.
+    #
+    # <note markdown="1"> This operation is available only for Amazon Connect Global Resiliency
+    # instances enabled for global routing. Reporting and contact search
+    # continue to operate globally after you use this operation.
+    #
+    #  </note>
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Boolean] :isolated_all
+    #   Set to `true` to disable cross-region routing for all Regions
+    #   associated with this instance. Set to `false` to re-enable
+    #   cross-region routing.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_cross_region_routing({
+    #     instance_id: "ACGRInstanceIdOrArn", # required
+    #     isolated_all: false, # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCrossRegionRouting AWS API Documentation
+    #
+    # @overload update_cross_region_routing(params = {})
+    # @param [Hash] params ({})
+    def update_cross_region_routing(params = {}, options = {})
+      req = build_request(:update_cross_region_routing, params)
+      req.send_request(options)
+    end
+
     # Updates all properties for an attribute using all properties from
     # CreateDataTableAttribute. There are no other granular update
     # endpoints. It does not act as a patch operation - all properties must
@@ -31284,7 +31380,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.272.0'
+      context[:gem_version] = '1.274.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -14,6 +14,10 @@ module Aws::Connect
 
     include Seahorse::Model
 
+    ACGRInstanceArn = Shapes::StringShape.new(name: 'ACGRInstanceArn')
+    ACGRInstanceIdOrArn = Shapes::StringShape.new(name: 'ACGRInstanceIdOrArn')
+    ACGRTrafficDistributionGroupArn = Shapes::StringShape.new(name: 'ACGRTrafficDistributionGroupArn')
+    ACGRTrafficDistributionGroupId = Shapes::StringShape.new(name: 'ACGRTrafficDistributionGroupId')
     ARN = Shapes::StringShape.new(name: 'ARN')
     AWSAccountId = Shapes::StringShape.new(name: 'AWSAccountId')
     AccessDeniedException = Shapes::StructureShape.new(name: 'AccessDeniedException')
@@ -985,6 +989,8 @@ module Aws::Connect
     GetContactAttributesResponse = Shapes::StructureShape.new(name: 'GetContactAttributesResponse')
     GetContactMetricsRequest = Shapes::StructureShape.new(name: 'GetContactMetricsRequest')
     GetContactMetricsResponse = Shapes::StructureShape.new(name: 'GetContactMetricsResponse')
+    GetCrossRegionRoutingRequest = Shapes::StructureShape.new(name: 'GetCrossRegionRoutingRequest')
+    GetCrossRegionRoutingResponse = Shapes::StructureShape.new(name: 'GetCrossRegionRoutingResponse')
     GetCurrentMetricDataRequest = Shapes::StructureShape.new(name: 'GetCurrentMetricDataRequest')
     GetCurrentMetricDataResponse = Shapes::StructureShape.new(name: 'GetCurrentMetricDataResponse')
     GetCurrentUserDataRequest = Shapes::StructureShape.new(name: 'GetCurrentUserDataRequest')
@@ -1090,7 +1096,6 @@ module Aws::Connect
     InputData = Shapes::StringShape.new(name: 'InputData')
     InputPredefinedAttributeConfiguration = Shapes::StructureShape.new(name: 'InputPredefinedAttributeConfiguration')
     Instance = Shapes::StructureShape.new(name: 'Instance')
-    InstanceArn = Shapes::StringShape.new(name: 'InstanceArn')
     InstanceAttributeType = Shapes::StringShape.new(name: 'InstanceAttributeType')
     InstanceAttributeValue = Shapes::StringShape.new(name: 'InstanceAttributeValue')
     InstanceId = Shapes::StringShape.new(name: 'InstanceId')
@@ -1125,6 +1130,7 @@ module Aws::Connect
     IpCidr = Shapes::StringShape.new(name: 'IpCidr')
     IpCidrList = Shapes::ListShape.new(name: 'IpCidrList')
     IsReadOnly = Shapes::BooleanShape.new(name: 'IsReadOnly')
+    IsolatedRegionsList = Shapes::ListShape.new(name: 'IsolatedRegionsList')
     IvrRecordingTrack = Shapes::StringShape.new(name: 'IvrRecordingTrack')
     JoinToken = Shapes::StringShape.new(name: 'JoinToken')
     KeyId = Shapes::StringShape.new(name: 'KeyId')
@@ -1613,6 +1619,10 @@ module Aws::Connect
     RealTimeContactAnalysisCharacterIntervals = Shapes::ListShape.new(name: 'RealTimeContactAnalysisCharacterIntervals')
     RealTimeContactAnalysisContentType = Shapes::StringShape.new(name: 'RealTimeContactAnalysisContentType')
     RealTimeContactAnalysisEventType = Shapes::StringShape.new(name: 'RealTimeContactAnalysisEventType')
+    RealTimeContactAnalysisExtractedInformationContent = Shapes::StringShape.new(name: 'RealTimeContactAnalysisExtractedInformationContent')
+    RealTimeContactAnalysisExtractedInformationFailureCode = Shapes::StringShape.new(name: 'RealTimeContactAnalysisExtractedInformationFailureCode')
+    RealTimeContactAnalysisExtractedInformationValue = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisExtractedInformationValue')
+    RealTimeContactAnalysisExtractedInformationValues = Shapes::ListShape.new(name: 'RealTimeContactAnalysisExtractedInformationValues')
     RealTimeContactAnalysisId256 = Shapes::StringShape.new(name: 'RealTimeContactAnalysisId256')
     RealTimeContactAnalysisIssueDetected = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisIssueDetected')
     RealTimeContactAnalysisIssuesDetected = Shapes::ListShape.new(name: 'RealTimeContactAnalysisIssuesDetected')
@@ -1627,6 +1637,7 @@ module Aws::Connect
     RealTimeContactAnalysisSegmentAttachments = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentAttachments')
     RealTimeContactAnalysisSegmentCategories = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentCategories')
     RealTimeContactAnalysisSegmentEvent = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentEvent')
+    RealTimeContactAnalysisSegmentExtractedInformation = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentExtractedInformation')
     RealTimeContactAnalysisSegmentIssues = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentIssues')
     RealTimeContactAnalysisSegmentPostContactSummary = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentPostContactSummary')
     RealTimeContactAnalysisSegmentTranscript = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentTranscript')
@@ -2068,7 +2079,6 @@ module Aws::Connect
     TotalPauseCount = Shapes::IntegerShape.new(name: 'TotalPauseCount')
     TotalPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'TotalPauseDurationInSeconds')
     TrafficDistributionGroup = Shapes::StructureShape.new(name: 'TrafficDistributionGroup')
-    TrafficDistributionGroupArn = Shapes::StringShape.new(name: 'TrafficDistributionGroupArn')
     TrafficDistributionGroupId = Shapes::StringShape.new(name: 'TrafficDistributionGroupId')
     TrafficDistributionGroupIdOrArn = Shapes::StringShape.new(name: 'TrafficDistributionGroupIdOrArn')
     TrafficDistributionGroupStatus = Shapes::StringShape.new(name: 'TrafficDistributionGroupStatus')
@@ -2120,6 +2130,8 @@ module Aws::Connect
     UpdateContactScheduleResponse = Shapes::StructureShape.new(name: 'UpdateContactScheduleResponse')
     UpdateContactTaskTemplateRequest = Shapes::StructureShape.new(name: 'UpdateContactTaskTemplateRequest')
     UpdateContactTaskTemplateResponse = Shapes::StructureShape.new(name: 'UpdateContactTaskTemplateResponse')
+    UpdateCrossRegionRoutingRequest = Shapes::StructureShape.new(name: 'UpdateCrossRegionRoutingRequest')
+    UpdateCrossRegionRoutingResponse = Shapes::StructureShape.new(name: 'UpdateCrossRegionRoutingResponse')
     UpdateDataTableAttributeRequest = Shapes::StructureShape.new(name: 'UpdateDataTableAttributeRequest')
     UpdateDataTableAttributeResponse = Shapes::StructureShape.new(name: 'UpdateDataTableAttributeResponse')
     UpdateDataTableMetadataRequest = Shapes::StructureShape.new(name: 'UpdateDataTableMetadataRequest')
@@ -2415,6 +2427,7 @@ module Aws::Connect
     AgentInfo.add_member(:agent_initiated_hold_duration, Shapes::ShapeRef.new(shape: Duration, location_name: "AgentInitiatedHoldDuration"))
     AgentInfo.add_member(:state_transitions, Shapes::ShapeRef.new(shape: StateTransitions, location_name: "StateTransitions"))
     AgentInfo.add_member(:voice_enhancement_mode, Shapes::ShapeRef.new(shape: VoiceEnhancementMode, location_name: "VoiceEnhancementMode"))
+    AgentInfo.add_member(:active_region, Shapes::ShapeRef.new(shape: ActiveRegion, location_name: "ActiveRegion"))
     AgentInfo.struct_class = Types::AgentInfo
 
     AgentQualityMetrics.add_member(:audio, Shapes::ShapeRef.new(shape: AudioQualityMetricsInfo, location_name: "Audio"))
@@ -3885,13 +3898,13 @@ module Aws::Connect
 
     CreateTrafficDistributionGroupRequest.add_member(:name, Shapes::ShapeRef.new(shape: Name128, required: true, location_name: "Name"))
     CreateTrafficDistributionGroupRequest.add_member(:description, Shapes::ShapeRef.new(shape: Description250, location_name: "Description"))
-    CreateTrafficDistributionGroupRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceIdOrArn, required: true, location_name: "InstanceId"))
+    CreateTrafficDistributionGroupRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: ACGRInstanceIdOrArn, required: true, location_name: "InstanceId"))
     CreateTrafficDistributionGroupRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken" => true}))
     CreateTrafficDistributionGroupRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     CreateTrafficDistributionGroupRequest.struct_class = Types::CreateTrafficDistributionGroupRequest
 
-    CreateTrafficDistributionGroupResponse.add_member(:id, Shapes::ShapeRef.new(shape: TrafficDistributionGroupId, location_name: "Id"))
-    CreateTrafficDistributionGroupResponse.add_member(:arn, Shapes::ShapeRef.new(shape: TrafficDistributionGroupArn, location_name: "Arn"))
+    CreateTrafficDistributionGroupResponse.add_member(:id, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupId, location_name: "Id"))
+    CreateTrafficDistributionGroupResponse.add_member(:arn, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupArn, location_name: "Arn"))
     CreateTrafficDistributionGroupResponse.struct_class = Types::CreateTrafficDistributionGroupResponse
 
     CreateUseCaseRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -5657,6 +5670,12 @@ module Aws::Connect
     GetContactMetricsResponse.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     GetContactMetricsResponse.struct_class = Types::GetContactMetricsResponse
 
+    GetCrossRegionRoutingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: ACGRInstanceIdOrArn, required: true, location: "uri", location_name: "InstanceId"))
+    GetCrossRegionRoutingRequest.struct_class = Types::GetCrossRegionRoutingRequest
+
+    GetCrossRegionRoutingResponse.add_member(:isolated_regions, Shapes::ShapeRef.new(shape: IsolatedRegionsList, location_name: "IsolatedRegions"))
+    GetCrossRegionRoutingResponse.struct_class = Types::GetCrossRegionRoutingResponse
+
     GetCurrentMetricDataRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     GetCurrentMetricDataRequest.add_member(:filters, Shapes::ShapeRef.new(shape: Filters, required: true, location_name: "Filters"))
     GetCurrentMetricDataRequest.add_member(:groupings, Shapes::ShapeRef.new(shape: Groupings, location_name: "Groupings"))
@@ -5800,8 +5819,8 @@ module Aws::Connect
     GetTrafficDistributionRequest.struct_class = Types::GetTrafficDistributionRequest
 
     GetTrafficDistributionResponse.add_member(:telephony_config, Shapes::ShapeRef.new(shape: TelephonyConfig, location_name: "TelephonyConfig"))
-    GetTrafficDistributionResponse.add_member(:id, Shapes::ShapeRef.new(shape: TrafficDistributionGroupId, location_name: "Id"))
-    GetTrafficDistributionResponse.add_member(:arn, Shapes::ShapeRef.new(shape: TrafficDistributionGroupArn, location_name: "Arn"))
+    GetTrafficDistributionResponse.add_member(:id, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupId, location_name: "Id"))
+    GetTrafficDistributionResponse.add_member(:arn, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupArn, location_name: "Arn"))
     GetTrafficDistributionResponse.add_member(:sign_in_config, Shapes::ShapeRef.new(shape: SignInConfig, location_name: "SignInConfig"))
     GetTrafficDistributionResponse.add_member(:agent_config, Shapes::ShapeRef.new(shape: AgentConfig, location_name: "AgentConfig"))
     GetTrafficDistributionResponse.struct_class = Types::GetTrafficDistributionResponse
@@ -6129,6 +6148,8 @@ module Aws::Connect
 
     IpCidrList.member = Shapes::ShapeRef.new(shape: IpCidr)
 
+    IsolatedRegionsList.member = Shapes::ShapeRef.new(shape: AwsRegion)
+
     KinesisFirehoseConfig.add_member(:firehose_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "FirehoseArn"))
     KinesisFirehoseConfig.struct_class = Types::KinesisFirehoseConfig
 
@@ -6785,7 +6806,7 @@ module Aws::Connect
     ListTestCasesResponse.struct_class = Types::ListTestCasesResponse
 
     ListTrafficDistributionGroupUsersRequest.add_member(:traffic_distribution_group_id, Shapes::ShapeRef.new(shape: TrafficDistributionGroupIdOrArn, required: true, location: "uri", location_name: "TrafficDistributionGroupId"))
-    ListTrafficDistributionGroupUsersRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult10, location: "querystring", location_name: "maxResults", metadata: {"box" => true}))
+    ListTrafficDistributionGroupUsersRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult1000, location: "querystring", location_name: "maxResults", metadata: {"box" => true}))
     ListTrafficDistributionGroupUsersRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
     ListTrafficDistributionGroupUsersRequest.struct_class = Types::ListTrafficDistributionGroupUsersRequest
 
@@ -6795,7 +6816,7 @@ module Aws::Connect
 
     ListTrafficDistributionGroupsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult10, location: "querystring", location_name: "maxResults"))
     ListTrafficDistributionGroupsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
-    ListTrafficDistributionGroupsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceIdOrArn, location: "querystring", location_name: "instanceId"))
+    ListTrafficDistributionGroupsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: ACGRInstanceIdOrArn, location: "querystring", location_name: "instanceId"))
     ListTrafficDistributionGroupsRequest.struct_class = Types::ListTrafficDistributionGroupsRequest
 
     ListTrafficDistributionGroupsResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
@@ -7614,6 +7635,12 @@ module Aws::Connect
 
     RealTimeContactAnalysisCharacterIntervals.member = Shapes::ShapeRef.new(shape: RealTimeContactAnalysisCharacterInterval)
 
+    RealTimeContactAnalysisExtractedInformationValue.add_member(:content, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationContent, required: true, location_name: "Content"))
+    RealTimeContactAnalysisExtractedInformationValue.add_member(:points_of_interest, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets, required: true, location_name: "PointsOfInterest"))
+    RealTimeContactAnalysisExtractedInformationValue.struct_class = Types::RealTimeContactAnalysisExtractedInformationValue
+
+    RealTimeContactAnalysisExtractedInformationValues.member = Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationValue)
+
     RealTimeContactAnalysisIssueDetected.add_member(:transcript_items, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTranscriptItemsWithContent, required: true, location_name: "TranscriptItems"))
     RealTimeContactAnalysisIssueDetected.struct_class = Types::RealTimeContactAnalysisIssueDetected
 
@@ -7646,6 +7673,13 @@ module Aws::Connect
     RealTimeContactAnalysisSegmentEvent.add_member(:time, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTimeData, required: true, location_name: "Time"))
     RealTimeContactAnalysisSegmentEvent.struct_class = Types::RealTimeContactAnalysisSegmentEvent
 
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_id, Shapes::ShapeRef.new(shape: ExtractionDefinitionId, required: true, location_name: "ExtractionDefinitionId"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_name, Shapes::ShapeRef.new(shape: ExtractionDefinitionName, required: true, location_name: "ExtractionDefinitionName"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_display_label, Shapes::ShapeRef.new(shape: ExtractionDefinitionDisplayLabel, location_name: "ExtractionDefinitionDisplayLabel"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extracted_values, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationValues, location_name: "ExtractedValues"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:failure_code, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationFailureCode, location_name: "FailureCode"))
+    RealTimeContactAnalysisSegmentExtractedInformation.struct_class = Types::RealTimeContactAnalysisSegmentExtractedInformation
+
     RealTimeContactAnalysisSegmentIssues.add_member(:issues_detected, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisIssuesDetected, required: true, location_name: "IssuesDetected"))
     RealTimeContactAnalysisSegmentIssues.struct_class = Types::RealTimeContactAnalysisSegmentIssues
 
@@ -7695,6 +7729,7 @@ module Aws::Connect
     RealtimeContactAnalysisSegment.add_member(:event, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentEvent, location_name: "Event"))
     RealtimeContactAnalysisSegment.add_member(:attachments, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentAttachments, location_name: "Attachments"))
     RealtimeContactAnalysisSegment.add_member(:post_contact_summary, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentPostContactSummary, location_name: "PostContactSummary"))
+    RealtimeContactAnalysisSegment.add_member(:extracted_information, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentExtractedInformation, location_name: "ExtractedInformation"))
     RealtimeContactAnalysisSegment.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     RealtimeContactAnalysisSegment.add_member_subclass(:transcript, Types::RealtimeContactAnalysisSegment::Transcript)
     RealtimeContactAnalysisSegment.add_member_subclass(:categories, Types::RealtimeContactAnalysisSegment::Categories)
@@ -7702,6 +7737,7 @@ module Aws::Connect
     RealtimeContactAnalysisSegment.add_member_subclass(:event, Types::RealtimeContactAnalysisSegment::Event)
     RealtimeContactAnalysisSegment.add_member_subclass(:attachments, Types::RealtimeContactAnalysisSegment::Attachments)
     RealtimeContactAnalysisSegment.add_member_subclass(:post_contact_summary, Types::RealtimeContactAnalysisSegment::PostContactSummary)
+    RealtimeContactAnalysisSegment.add_member_subclass(:extracted_information, Types::RealtimeContactAnalysisSegment::ExtractedInformation)
     RealtimeContactAnalysisSegment.add_member_subclass(:unknown, Types::RealtimeContactAnalysisSegment::Unknown)
     RealtimeContactAnalysisSegment.struct_class = Types::RealtimeContactAnalysisSegment
 
@@ -7797,7 +7833,7 @@ module Aws::Connect
     ReleasePhoneNumberRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location: "querystring", location_name: "clientToken", metadata: {"idempotencyToken" => true}))
     ReleasePhoneNumberRequest.struct_class = Types::ReleasePhoneNumberRequest
 
-    ReplicateInstanceRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceIdOrArn, required: true, location: "uri", location_name: "InstanceId"))
+    ReplicateInstanceRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: ACGRInstanceIdOrArn, required: true, location: "uri", location_name: "InstanceId"))
     ReplicateInstanceRequest.add_member(:replica_region, Shapes::ShapeRef.new(shape: AwsRegion, required: true, location_name: "ReplicaRegion"))
     ReplicateInstanceRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken" => true}))
     ReplicateInstanceRequest.add_member(:replica_alias, Shapes::ShapeRef.new(shape: DirectoryAlias, required: true, location_name: "ReplicaAlias"))
@@ -9135,20 +9171,20 @@ module Aws::Connect
     TooManyRequestsException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     TooManyRequestsException.struct_class = Types::TooManyRequestsException
 
-    TrafficDistributionGroup.add_member(:id, Shapes::ShapeRef.new(shape: TrafficDistributionGroupId, location_name: "Id"))
-    TrafficDistributionGroup.add_member(:arn, Shapes::ShapeRef.new(shape: TrafficDistributionGroupArn, location_name: "Arn"))
+    TrafficDistributionGroup.add_member(:id, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupId, location_name: "Id"))
+    TrafficDistributionGroup.add_member(:arn, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupArn, location_name: "Arn"))
     TrafficDistributionGroup.add_member(:name, Shapes::ShapeRef.new(shape: Name128, location_name: "Name"))
     TrafficDistributionGroup.add_member(:description, Shapes::ShapeRef.new(shape: Description250, location_name: "Description"))
-    TrafficDistributionGroup.add_member(:instance_arn, Shapes::ShapeRef.new(shape: InstanceArn, location_name: "InstanceArn"))
+    TrafficDistributionGroup.add_member(:instance_arn, Shapes::ShapeRef.new(shape: ACGRInstanceArn, location_name: "InstanceArn"))
     TrafficDistributionGroup.add_member(:status, Shapes::ShapeRef.new(shape: TrafficDistributionGroupStatus, location_name: "Status"))
     TrafficDistributionGroup.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     TrafficDistributionGroup.add_member(:is_default, Shapes::ShapeRef.new(shape: Boolean, location_name: "IsDefault"))
     TrafficDistributionGroup.struct_class = Types::TrafficDistributionGroup
 
-    TrafficDistributionGroupSummary.add_member(:id, Shapes::ShapeRef.new(shape: TrafficDistributionGroupId, location_name: "Id"))
-    TrafficDistributionGroupSummary.add_member(:arn, Shapes::ShapeRef.new(shape: TrafficDistributionGroupArn, location_name: "Arn"))
+    TrafficDistributionGroupSummary.add_member(:id, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupId, location_name: "Id"))
+    TrafficDistributionGroupSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ACGRTrafficDistributionGroupArn, location_name: "Arn"))
     TrafficDistributionGroupSummary.add_member(:name, Shapes::ShapeRef.new(shape: Name128, location_name: "Name"))
-    TrafficDistributionGroupSummary.add_member(:instance_arn, Shapes::ShapeRef.new(shape: InstanceArn, location_name: "InstanceArn"))
+    TrafficDistributionGroupSummary.add_member(:instance_arn, Shapes::ShapeRef.new(shape: ACGRInstanceArn, location_name: "InstanceArn"))
     TrafficDistributionGroupSummary.add_member(:status, Shapes::ShapeRef.new(shape: TrafficDistributionGroupStatus, location_name: "Status"))
     TrafficDistributionGroupSummary.add_member(:is_default, Shapes::ShapeRef.new(shape: Boolean, location_name: "IsDefault"))
     TrafficDistributionGroupSummary.struct_class = Types::TrafficDistributionGroupSummary
@@ -9336,6 +9372,12 @@ module Aws::Connect
 
     UpdateContactTaskTemplateResponse.struct_class = Types::UpdateContactTaskTemplateResponse
 
+    UpdateCrossRegionRoutingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: ACGRInstanceIdOrArn, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateCrossRegionRoutingRequest.add_member(:isolated_all, Shapes::ShapeRef.new(shape: Boolean, required: true, location_name: "IsolatedAll"))
+    UpdateCrossRegionRoutingRequest.struct_class = Types::UpdateCrossRegionRoutingRequest
+
+    UpdateCrossRegionRoutingResponse.struct_class = Types::UpdateCrossRegionRoutingResponse
+
     UpdateDataTableAttributeRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     UpdateDataTableAttributeRequest.add_member(:data_table_id, Shapes::ShapeRef.new(shape: DataTableId, required: true, location: "uri", location_name: "DataTableId"))
     UpdateDataTableAttributeRequest.add_member(:attribute_name, Shapes::ShapeRef.new(shape: DataTableName, required: true, location: "uri", location_name: "AttributeName"))
@@ -12637,6 +12679,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:get_cross_region_routing, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "GetCrossRegionRouting"
+        o.http_method = "GET"
+        o.http_request_uri = "/cross-region-routing/{InstanceId}"
+        o.input = Shapes::ShapeRef.new(shape: GetCrossRegionRoutingRequest)
+        o.output = Shapes::ShapeRef.new(shape: GetCrossRegionRoutingResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
       api.add_operation(:get_current_metric_data, Seahorse::Model::Operation.new.tap do |o|
         o.name = "GetCurrentMetricData"
         o.http_method = "POST"
@@ -15420,6 +15475,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
       end)
 
+      api.add_operation(:update_cross_region_routing, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateCrossRegionRouting"
+        o.http_method = "PUT"
+        o.http_request_uri = "/cross-region-routing/{InstanceId}"
+        o.input = Shapes::ShapeRef.new(shape: UpdateCrossRegionRoutingRequest)
+        o.output = Shapes::ShapeRef.new(shape: UpdateCrossRegionRoutingResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceConflictException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_data_table_attribute, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateDataTableAttribute"
         o.http_method = "POST"

data/lib/aws-sdk-connect/types.rb

@@ -367,6 +367,13 @@ module Aws::Connect
     #   user.
     #   @return [String]
     #
+    # @!attribute [rw] active_region
+    #   The Region where the agent was active when they handled the contact.
+    #   For Amazon Connect Global Resiliency instances enabled for global
+    #   routing, this indicates the Region in which the agent's session was
+    #   established at the time of the contact.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
     #
     class AgentInfo < Struct.new(
@@ -383,7 +390,8 @@ module Aws::Connect
       :after_contact_work_end_timestamp,
       :agent_initiated_hold_duration,
       :state_transitions,
-      :voice_enhancement_mode)
+      :voice_enhancement_mode,
+      :active_region)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -16214,6 +16222,39 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCrossRegionRoutingRequest AWS API Documentation
+    #
+    class GetCrossRegionRoutingRequest < Struct.new(
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] isolated_regions
+    #   The list of Regions for which cross-region routing is currently
+    #   disabled (isolated). When a Region appears in this list, contacts
+    #   originating in that Region will not be routed to agents in other
+    #   Regions, and agents in that Region will not receive contacts from
+    #   other Regions.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCrossRegionRoutingResponse AWS API Documentation
+    #
+    class GetCrossRegionRoutingResponse < Struct.new(
+      :isolated_regions)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -28624,6 +28665,27 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An individual value extracted from the conversation, including its
+    # content and the locations where it was found.
+    #
+    # @!attribute [rw] content
+    #   The text content of the extracted value.
+    #   @return [String]
+    #
+    # @!attribute [rw] points_of_interest
+    #   The sections in the conversation that indicate where the extracted
+    #   value was found.
+    #   @return [Array<Types::RealTimeContactAnalysisTranscriptItemWithCharacterOffsets>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisExtractedInformationValue AWS API Documentation
+    #
+    class RealTimeContactAnalysisExtractedInformationValue < Struct.new(
+      :content,
+      :points_of_interest)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Potential issues that are detected based on an artificial intelligence
     # analysis of each turn in the conversation.
     #
@@ -28754,6 +28816,61 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Segment containing information extracted from the conversation. Each
+    # segment represents the results for a single extraction definition.
+    #
+    # @!attribute [rw] extraction_definition_id
+    #   The identifier of the extraction definition that produced this
+    #   result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extraction_definition_name
+    #   The name of the extraction definition that produced this result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extraction_definition_display_label
+    #   The display label of the extraction definition that produced this
+    #   result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extracted_values
+    #   The list of values extracted from the conversation for this
+    #   extraction definition. This field is empty when a `FailureCode` is
+    #   present.
+    #   @return [Array<Types::RealTimeContactAnalysisExtractedInformationValue>]
+    #
+    # @!attribute [rw] failure_code
+    #   If the information failed to be extracted, one of the following
+    #   failure codes occurs:
+    #
+    #   * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
+    #     your service quota.
+    #
+    #   * `INSUFFICIENT_CONVERSATION_CONTENT`: Information extraction
+    #     requires a conversation with at least one turn from each
+    #     participant.
+    #
+    #   * `FAILED_SAFETY_GUIDELINES`: The extracted information cannot be
+    #     provided because it failed to meet system safety guidelines.
+    #
+    #   * `INTERNAL_ERROR`: Internal system error.
+    #
+    #   * `MAX_PACKAGE_FEATURE_ONLY`: Information extraction is only
+    #     available in Amazon Connect Customer instances.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentExtractedInformation AWS API Documentation
+    #
+    class RealTimeContactAnalysisSegmentExtractedInformation < Struct.new(
+      :extraction_definition_id,
+      :extraction_definition_name,
+      :extraction_definition_display_label,
+      :extracted_values,
+      :failure_code)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Segment type containing a list of detected issues.
     #
     # @!attribute [rw] issues_detected
@@ -28996,6 +29113,10 @@ module Aws::Connect
     #   Information about the post-contact summary.
     #   @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
     #
+    # @!attribute [rw] extracted_information
+    #   The extracted information from the conversation.
+    #   @return [Types::RealTimeContactAnalysisSegmentExtractedInformation]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
     #
     class RealtimeContactAnalysisSegment < Struct.new(
@@ -29005,6 +29126,7 @@ module Aws::Connect
       :event,
       :attachments,
       :post_contact_summary,
+      :extracted_information,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -29016,6 +29138,7 @@ module Aws::Connect
       class Event < RealtimeContactAnalysisSegment; end
       class Attachments < RealtimeContactAnalysisSegment; end
       class PostContactSummary < RealtimeContactAnalysisSegment; end
+      class ExtractedInformation < RealtimeContactAnalysisSegment; end
       class Unknown < RealtimeContactAnalysisSegment; end
     end
 
@@ -36408,7 +36531,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] instance_arn
-    #   The Amazon Resource Name (ARN) of the traffic distribution group.
+    #   The Amazon Resource Name (ARN) of the instance.
     #   @return [String]
     #
     # @!attribute [rw] status
@@ -37426,6 +37549,34 @@ module Aws::Connect
     #
     class UpdateContactTaskTemplateResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] isolated_all
+    #   Set to `true` to disable cross-region routing for all Regions
+    #   associated with this instance. Set to `false` to re-enable
+    #   cross-region routing.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCrossRegionRoutingRequest AWS API Documentation
+    #
+    class UpdateCrossRegionRoutingRequest < Struct.new(
+      :instance_id,
+      :isolated_all)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCrossRegionRoutingResponse AWS API Documentation
+    #
+    class UpdateCrossRegionRoutingResponse < Aws::EmptyStructure; end
+
     # @!attribute [rw] instance_id
     #   The unique identifier for the Amazon Connect instance.
     #   @return [String]

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.272.0'
+  GEM_VERSION = '1.274.0'
 
 end
 

data/sig/client.rbs

@@ -2427,6 +2427,16 @@ module Aws
                                ) -> _GetContactMetricsResponseSuccess
                              | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _GetContactMetricsResponseSuccess
 
+      interface _GetCrossRegionRoutingResponseSuccess
+        include ::Seahorse::Client::_ResponseSuccess[Types::GetCrossRegionRoutingResponse]
+        def isolated_regions: () -> ::Array[::String]
+      end
+      # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#get_cross_region_routing-instance_method
+      def get_cross_region_routing: (
+                                      instance_id: ::String
+                                    ) -> _GetCrossRegionRoutingResponseSuccess
+                                  | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _GetCrossRegionRoutingResponseSuccess
+
       interface _GetCurrentMetricDataResponseSuccess
         include ::Seahorse::Client::_ResponseSuccess[Types::GetCurrentMetricDataResponse]
         def next_token: () -> ::String
@@ -3351,7 +3361,7 @@ module Aws
                                                         ?max_results: ::Integer,
                                                         ?next_token: ::String,
                                                         output_type: ("Raw" | "Redacted"),
-                                                        segment_types: Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary")]
+                                                        segment_types: Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary" | "ExtractedInformation")]
                                                       ) -> _ListRealtimeContactAnalysisSegmentsV2ResponseSuccess
                                                     | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _ListRealtimeContactAnalysisSegmentsV2ResponseSuccess
 
@@ -5378,6 +5388,16 @@ module Aws
                                         ) -> _UpdateContactTaskTemplateResponseSuccess
                                       | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _UpdateContactTaskTemplateResponseSuccess
 
+      interface _UpdateCrossRegionRoutingResponseSuccess
+        include ::Seahorse::Client::_ResponseSuccess[Types::UpdateCrossRegionRoutingResponse]
+      end
+      # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#update_cross_region_routing-instance_method
+      def update_cross_region_routing: (
+                                         instance_id: ::String,
+                                         isolated_all: bool
+                                       ) -> _UpdateCrossRegionRoutingResponseSuccess
+                                     | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _UpdateCrossRegionRoutingResponseSuccess
+
       interface _UpdateDataTableAttributeResponseSuccess
         include ::Seahorse::Client::_ResponseSuccess[Types::UpdateDataTableAttributeResponse]
         def name: () -> ::String

data/sig/types.rbs

@@ -100,6 +100,7 @@ module Aws::Connect
       attr_accessor agent_initiated_hold_duration: ::Integer
       attr_accessor state_transitions: ::Array[Types::StateTransition]
       attr_accessor voice_enhancement_mode: ("VOICE_ISOLATION" | "NOISE_SUPPRESSION" | "NONE")
+      attr_accessor active_region: ::String
       SENSITIVE: []
     end
 
@@ -4163,6 +4164,16 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class GetCrossRegionRoutingRequest
+      attr_accessor instance_id: ::String
+      SENSITIVE: []
+    end
+
+    class GetCrossRegionRoutingResponse
+      attr_accessor isolated_regions: ::Array[::String]
+      SENSITIVE: []
+    end
+
     class GetCurrentMetricDataRequest
       attr_accessor instance_id: ::String
       attr_accessor filters: Types::Filters
@@ -5432,7 +5443,7 @@ module Aws::Connect
       attr_accessor max_results: ::Integer
       attr_accessor next_token: ::String
       attr_accessor output_type: ("Raw" | "Redacted")
-      attr_accessor segment_types: ::Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary")]
+      attr_accessor segment_types: ::Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary" | "ExtractedInformation")]
       SENSITIVE: []
     end
 
@@ -6633,6 +6644,12 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class RealTimeContactAnalysisExtractedInformationValue
+      attr_accessor content: ::String
+      attr_accessor points_of_interest: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithCharacterOffsets]
+      SENSITIVE: []
+    end
+
     class RealTimeContactAnalysisIssueDetected
       attr_accessor transcript_items: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithContent]
       SENSITIVE: []
@@ -6668,6 +6685,15 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class RealTimeContactAnalysisSegmentExtractedInformation
+      attr_accessor extraction_definition_id: ::String
+      attr_accessor extraction_definition_name: ::String
+      attr_accessor extraction_definition_display_label: ::String
+      attr_accessor extracted_values: ::Array[Types::RealTimeContactAnalysisExtractedInformationValue]
+      attr_accessor failure_code: ("QUOTA_EXCEEDED" | "INSUFFICIENT_CONVERSATION_CONTENT" | "FAILED_SAFETY_GUIDELINES" | "INTERNAL_ERROR" | "MAX_PACKAGE_FEATURE_ONLY")
+      SENSITIVE: []
+    end
+
     class RealTimeContactAnalysisSegmentIssues
       attr_accessor issues_detected: ::Array[Types::RealTimeContactAnalysisIssueDetected]
       SENSITIVE: []
@@ -6729,6 +6755,7 @@ module Aws::Connect
       attr_accessor event: Types::RealTimeContactAnalysisSegmentEvent
       attr_accessor attachments: Types::RealTimeContactAnalysisSegmentAttachments
       attr_accessor post_contact_summary: Types::RealTimeContactAnalysisSegmentPostContactSummary
+      attr_accessor extracted_information: Types::RealTimeContactAnalysisSegmentExtractedInformation
       attr_accessor unknown: untyped
       SENSITIVE: []
 
@@ -6744,6 +6771,8 @@ module Aws::Connect
       end
       class PostContactSummary < RealtimeContactAnalysisSegment
       end
+      class ExtractedInformation < RealtimeContactAnalysisSegment
+      end
       class Unknown < RealtimeContactAnalysisSegment
       end
     end
@@ -8738,6 +8767,15 @@ module Aws::Connect
     class UpdateContactTaskTemplateResponse < Aws::EmptyStructure
     end
 
+    class UpdateCrossRegionRoutingRequest
+      attr_accessor instance_id: ::String
+      attr_accessor isolated_all: bool
+      SENSITIVE: []
+    end
+
+    class UpdateCrossRegionRoutingResponse < Aws::EmptyStructure
+    end
+
     class UpdateDataTableAttributeRequest
       attr_accessor instance_id: ::String
       attr_accessor data_table_id: ::String

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.272.0
+  version: 1.274.0
 platform: ruby
 authors:
 - Amazon Web Services