aws-sdk-connect 1.271.0 → 1.273.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.273.0 (2026-08-24)
+------------------
+
+* Feature - This release adds the ExtractedInformation segment to the ListRealtimeContactAnalysisSegmentsV2 API, enabling customers to retrieve information extracted from real-time contact analysis.
+
+1.272.0 (2026-08-17)
+------------------
+
+* Feature - This release adds new APIs to create, describe, update, delete, and list extraction definitions, enabling customers to manage lifecycle of extraction definition resources. Additionally, this release adds new event sources for Rules related to ACW and new action to Extract Information.
+
 1.271.0 (2026-08-13)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.271.0
+1.273.0

data/lib/aws-sdk-connect/client.rb

@@ -3741,6 +3741,82 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Creates an extraction definition in the specified Connect Customer
+    # instance. An extraction definition specifies how structured data is
+    # extracted from customer interactions using generative AI, including
+    # the prompt hint that guides extraction and the behavior when a value
+    # cannot be found.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :name
+    #   A unique name of the extraction definition.
+    #
+    # @option params [required, Types::ExtractionConfiguration] :extraction_configuration
+    #   The configuration that defines how data is extracted, including the
+    #   prompt hint and not-found behavior.
+    #
+    # @option params [Types::ExtractionDefinitionDisplay] :display
+    #   The display settings for the extraction definition, including the
+    #   label shown in the agent workspace.
+    #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #
+    # @return [Types::CreateExtractionDefinitionResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::CreateExtractionDefinitionResponse#extraction_definition_arn #extraction_definition_arn} => String
+    #   * {Types::CreateExtractionDefinitionResponse#extraction_definition_id #extraction_definition_id} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_extraction_definition({
+    #     client_token: "ClientToken",
+    #     instance_id: "InstanceId", # required
+    #     name: "ExtractionDefinitionName", # required
+    #     extraction_configuration: { # required
+    #       prompt_hint: "ExtractionDefinitionPromptHint", # required
+    #       not_found_behavior: {
+    #         behavior: "USE_DEFAULT_VALUE", # required, accepts USE_DEFAULT_VALUE, OMIT
+    #         default_value: "NotFoundDefaultValue",
+    #       },
+    #     },
+    #     display: {
+    #       label: "ExtractionDefinitionDisplayLabel",
+    #     },
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.extraction_definition_arn #=> String
+    #   resp.extraction_definition_id #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateExtractionDefinition AWS API Documentation
+    #
+    # @overload create_extraction_definition(params = {})
+    # @param [Hash] params ({})
+    def create_extraction_definition(params = {}, options = {})
+      req = build_request(:create_extraction_definition, params)
+      req.send_request(options)
+    end
+
     # Creates hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -5058,13 +5134,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnEmailAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach, OnAlertUpdate, OnSchedulePublish, OnScheduleUpdate, OnScheduleTimeOffRequestActivity
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnAfterCallWorkAvailable, OnAfterChatWorkAvailable, OnEmailAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach, OnAlertUpdate, OnSchedulePublish, OnScheduleUpdate, OnScheduleTimeOffRequestActivity
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -5154,6 +5230,13 @@ module Aws::Connect
     #         submit_auto_evaluation_action: {
     #           evaluation_form_id: "EvaluationFormId", # required
     #         },
+    #         extract_information_action: {
+    #           rules_extraction_definitions: [ # required
+    #             {
+    #               identifier: "RulesExtractionDefinitionId", # required
+    #             },
+    #           ],
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -6855,6 +6938,38 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Deletes an extraction definition from the specified Connect Customer
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :extraction_definition_id
+    #   The identifier of the extraction definition to delete.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_extraction_definition({
+    #     instance_id: "InstanceId", # required
+    #     extraction_definition_id: "ExtractionDefinitionId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteExtractionDefinition AWS API Documentation
+    #
+    # @overload delete_extraction_definition(params = {})
+    # @param [Hash] params ({})
+    def delete_extraction_definition(params = {}, options = {})
+      req = build_request(:delete_extraction_definition, params)
+      req.send_request(options)
+    end
+
     # Deletes an hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -8909,6 +9024,55 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Describes an extraction definition in the specified Connect Customer
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :extraction_definition_id
+    #   The identifier of the extraction definition to describe.
+    #
+    # @return [Types::DescribeExtractionDefinitionResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribeExtractionDefinitionResponse#extraction_definition #extraction_definition} => Types::ExtractionDefinition
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_extraction_definition({
+    #     instance_id: "InstanceId", # required
+    #     extraction_definition_id: "ExtractionDefinitionId", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.extraction_definition.name #=> String
+    #   resp.extraction_definition.extraction_definition_id #=> String
+    #   resp.extraction_definition.extraction_definition_arn #=> String
+    #   resp.extraction_definition.extraction_configuration.prompt_hint #=> String
+    #   resp.extraction_definition.extraction_configuration.not_found_behavior.behavior #=> String, one of "USE_DEFAULT_VALUE", "OMIT"
+    #   resp.extraction_definition.extraction_configuration.not_found_behavior.default_value #=> String
+    #   resp.extraction_definition.display.label #=> String
+    #   resp.extraction_definition.created_time #=> Time
+    #   resp.extraction_definition.last_updated_time #=> Time
+    #   resp.extraction_definition.last_updated_by #=> String
+    #   resp.extraction_definition.tags #=> Hash
+    #   resp.extraction_definition.tags["TagKey"] #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeExtractionDefinition AWS API Documentation
+    #
+    # @overload describe_extraction_definition(params = {})
+    # @param [Hash] params ({})
+    def describe_extraction_definition(params = {}, options = {})
+      req = build_request(:describe_extraction_definition, params)
+      req.send_request(options)
+    end
+
     # Describes the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -9678,13 +9842,13 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.rule_capability_tiers #=> Array
     #   resp.rule.rule_capability_tiers[0] #=> String, one of "GenerativeAI"
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -9728,6 +9892,8 @@ module Aws::Connect
     #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].string_value #=> String
     #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_sla_minutes #=> Integer
     #   resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
+    #   resp.rule.actions[0].extract_information_action.rules_extraction_definitions #=> Array
+    #   resp.rule.actions[0].extract_information_action.rules_extraction_definitions[0].identifier #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
     #   resp.rule.last_updated_time #=> Time
@@ -16817,6 +16983,61 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists extraction definitions in the specified Connect Customer
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @return [Types::ListExtractionDefinitionsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListExtractionDefinitionsResponse#extraction_definition_summary_list #extraction_definition_summary_list} => Array&lt;Types::ExtractionDefinitionSummary&gt;
+    #   * {Types::ListExtractionDefinitionsResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_extraction_definitions({
+    #     instance_id: "InstanceId", # required
+    #     max_results: 1,
+    #     next_token: "NextToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.extraction_definition_summary_list #=> Array
+    #   resp.extraction_definition_summary_list[0].name #=> String
+    #   resp.extraction_definition_summary_list[0].extraction_definition_id #=> String
+    #   resp.extraction_definition_summary_list[0].extraction_definition_arn #=> String
+    #   resp.extraction_definition_summary_list[0].created_time #=> Time
+    #   resp.extraction_definition_summary_list[0].last_updated_time #=> Time
+    #   resp.extraction_definition_summary_list[0].last_updated_by #=> String
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListExtractionDefinitions AWS API Documentation
+    #
+    # @overload list_extraction_definitions(params = {})
+    # @param [Hash] params ({})
+    def list_extraction_definitions(params = {}, options = {})
+      req = build_request(:list_extraction_definitions, params)
+      req.send_request(options)
+    end
+
     # List the flow association based on the filters.
     #
     # @option params [required, String] :instance_id
@@ -18111,7 +18332,7 @@ module Aws::Connect
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     output_type: "Raw", # required, accepts Raw, Redacted
-    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary
+    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary, ExtractedInformation
     #   })
     #
     # @example Response structure
@@ -18161,6 +18382,16 @@ module Aws::Connect
     #   resp.segments[0].post_contact_summary.content #=> String
     #   resp.segments[0].post_contact_summary.status #=> String, one of "FAILED", "COMPLETED"
     #   resp.segments[0].post_contact_summary.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INVALID_ANALYSIS_CONFIGURATION", "INTERNAL_ERROR"
+    #   resp.segments[0].extracted_information.extraction_definition_id #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_name #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_display_label #=> String
+    #   resp.segments[0].extracted_information.extracted_values #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].content #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].id #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.begin_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.end_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INTERNAL_ERROR", "MAX_PACKAGE_FEATURE_ONLY"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
@@ -18421,7 +18652,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnEmailAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach, OnAlertUpdate, OnSchedulePublish, OnScheduleUpdate, OnScheduleTimeOffRequestActivity
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnAfterCallWorkAvailable, OnAfterChatWorkAvailable, OnEmailAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach, OnAlertUpdate, OnSchedulePublish, OnScheduleUpdate, OnScheduleTimeOffRequestActivity
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -18432,12 +18663,12 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].rule_capability_tiers #=> Array
     #   resp.rule_summary_list[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -22577,10 +22808,10 @@ module Aws::Connect
     #   resp.rules[0].name #=> String
     #   resp.rules[0].rule_id #=> String
     #   resp.rules[0].rule_arn #=> String
-    #   resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
+    #   resp.rules[0].trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnAfterCallWorkAvailable", "OnAfterChatWorkAvailable", "OnEmailAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach", "OnAlertUpdate", "OnSchedulePublish", "OnScheduleUpdate", "OnScheduleTimeOffRequestActivity"
     #   resp.rules[0].trigger_event_source.integration_association_id #=> String
     #   resp.rules[0].action_summaries #=> Array
-    #   resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rules[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION", "EXTRACT_INFORMATION"
     #   resp.rules[0].rule_capability_tiers #=> Array
     #   resp.rules[0].rule_capability_tiers[0] #=> String, one of "GenerativeAI"
     #   resp.rules[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
@@ -23871,8 +24102,8 @@ module Aws::Connect
 
     # Starts a chat contact with an AI agent.
     #
-    # Use the returned `ParticipantToken` to call the
-    # [CreateParticipantConnection][1] API.
+    # Use the returned `ParticipantToken` with the
+    # [CreateParticipantConnection][1] operation.
     #
     # For more information about chat, see the following topics in the
     # *Connect Customer Administrator Guide*:
@@ -23897,7 +24128,7 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
     # @option params [required, Types::AiAgentInput] :ai_agent
-    #   The AI agent that participates in the contact.
+    #   The AI agent configuration for this contact.
     #
     # @option params [required, Types::ParticipantDetails] :participant_details
     #   The display name and other details that identify the chat participant.
@@ -23906,13 +24137,11 @@ module Aws::Connect
     #   The initial message to send to the newly created chat.
     #
     # @option params [Hash<String,String>] :attributes
-    #   A map of key-value pairs to associate with the contact. Amazon Connect
-    #   makes these attributes available to flows as standard contact
-    #   attributes.
+    #   A map of key-value pairs to associate with the contact. We make these
+    #   attributes available to flows as standard contact attributes.
     #
     #   You can provide up to 32,768 UTF-8 bytes across all key-value pairs
-    #   per contact. Attribute keys can contain only alphanumeric characters,
-    #   dashes, and underscores.
+    #   for each contact.
     #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
@@ -25849,12 +26078,9 @@ module Aws::Connect
     #   Control Panel (CCP).
     #
     # @option params [Hash<String,Types::SegmentAttributeValue>] :segment_attributes
-    #   Use this map to specify system-defined attributes for the WebRTC
-    #   contact segment. Use the `connect:Subtype` attribute to specify the
-    #   channel subtype, such as `connect:WebRTC`.
-    #
-    #   Attribute keys can contain only alphanumeric characters, hyphens, and
-    #   underscores.
+    #   A map of system-defined attributes for the WebRTC contact segment. Use
+    #   the `connect:Subtype` attribute to specify the channel subtype, such
+    #   as `connect:WebRTC`.
     #
     # @return [Types::StartWebRTCContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -28157,6 +28383,68 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates an extraction definition in the specified Connect Customer
+    # instance.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    # @option params [required, String] :extraction_definition_id
+    #   The identifier of the extraction definition to update.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :name
+    #   The name of the extraction definition.
+    #
+    # @option params [required, Types::ExtractionConfiguration] :extraction_configuration
+    #   The configuration that defines how data is extracted, including the
+    #   prompt hint and not-found behavior.
+    #
+    # @option params [Types::ExtractionDefinitionDisplay] :display
+    #   The display settings for the extraction definition.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_extraction_definition({
+    #     client_token: "ClientToken",
+    #     extraction_definition_id: "ExtractionDefinitionId", # required
+    #     instance_id: "InstanceId", # required
+    #     name: "ExtractionDefinitionName", # required
+    #     extraction_configuration: { # required
+    #       prompt_hint: "ExtractionDefinitionPromptHint", # required
+    #       not_found_behavior: {
+    #         behavior: "USE_DEFAULT_VALUE", # required, accepts USE_DEFAULT_VALUE, OMIT
+    #         default_value: "NotFoundDefaultValue",
+    #       },
+    #     },
+    #     display: {
+    #       label: "ExtractionDefinitionDisplayLabel",
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateExtractionDefinition AWS API Documentation
+    #
+    # @overload update_extraction_definition(params = {})
+    # @param [Hash] params ({})
+    def update_extraction_definition(params = {}, options = {})
+      req = build_request(:update_extraction_definition, params)
+      req.send_request(options)
+    end
+
     # Updates the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -29587,7 +29875,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION, EXTRACT_INFORMATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -29677,6 +29965,13 @@ module Aws::Connect
     #         submit_auto_evaluation_action: {
     #           evaluation_form_id: "EvaluationFormId", # required
     #         },
+    #         extract_information_action: {
+    #           rules_extraction_definitions: [ # required
+    #             {
+    #               identifier: "RulesExtractionDefinitionId", # required
+    #             },
+    #           ],
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -30999,7 +31294,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.271.0'
+      context[:gem_version] = '1.273.0'
       Seahorse::Client::Request.new(handlers, context)
     end