aws-sdk-connect 1.259.0 → 1.261.0

data/lib/aws-sdk-connect/types.rb

@@ -745,6 +745,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The configuration for conversational analytics.
+    #
+    # @!attribute [rw] language_configuration
+    #   The language configuration for conversational analytics.
+    #   @return [Types::LanguageConfiguration]
+    #
+    # @!attribute [rw] redaction_configuration
+    #   The redaction configuration for conversational analytics.
+    #   @return [Types::RedactionConfiguration]
+    #
+    # @!attribute [rw] sentiment_configuration
+    #   The sentiment configuration for conversational analytics.
+    #   @return [Types::SentimentConfiguration]
+    #
+    # @!attribute [rw] summary_configuration
+    #   The summary configuration for conversational analytics.
+    #   @return [Types::SummaryConfiguration]
+    #
+    # @!attribute [rw] rules_configuration
+    #   The rules configuration for conversational analytics.
+    #   @return [Types::RulesConfiguration]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AnalyticsConfiguration AWS API Documentation
+    #
+    class AnalyticsConfiguration < Struct.new(
+      :language_configuration,
+      :redaction_configuration,
+      :sentiment_configuration,
+      :summary_configuration,
+      :rules_configuration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # This API is in preview release for Connect Customer and is subject to
     # change.
     #
@@ -4060,6 +4094,103 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # A list of conditions which would be applied together with an `AND`
+    # condition.
+    #
+    # @!attribute [rw] tag_conditions
+    #   A list of tag conditions to apply.
+    #   @return [Array<Types::TagCondition>]
+    #
+    # @!attribute [rw] attribute_conditions
+    #   A list of attribute conditions to apply.
+    #   @return [Array<Types::ContactEvaluationAttributeCondition>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactEvaluationAttributeAndCondition AWS API Documentation
+    #
+    class ContactEvaluationAttributeAndCondition < Struct.new(
+      :tag_conditions,
+      :attribute_conditions)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # An attribute condition for contact evaluation filtering.
+    #
+    # @!attribute [rw] attribute_key
+    #   The key of the attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] attribute_value
+    #   The value of the attribute.
+    #   @return [Types::ContactEvaluationAttributeValue]
+    #
+    # @!attribute [rw] comparison_type
+    #   The comparison type for the condition.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactEvaluationAttributeCondition AWS API Documentation
+    #
+    class ContactEvaluationAttributeCondition < Struct.new(
+      :attribute_key,
+      :attribute_value,
+      :comparison_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # An object that can be used to specify tag conditions and attribute
+    # conditions inside the `SearchFilter` for contact evaluations. This
+    # accepts an `OR` or `AND` (List of List) input where:
+    #
+    # * The top level list specifies conditions that need to be applied with
+    #   `OR` operator.
+    #
+    # * The inner list specifies conditions that need to be applied with
+    #   `AND` operator.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an `OR`
+    #   condition.
+    #   @return [Array<Types::ContactEvaluationAttributeAndCondition>]
+    #
+    # @!attribute [rw] and_condition
+    #   A list of conditions which would be applied together with an `AND`
+    #   condition.
+    #   @return [Types::ContactEvaluationAttributeAndCondition]
+    #
+    # @!attribute [rw] tag_condition
+    #   A tag condition to apply.
+    #   @return [Types::TagCondition]
+    #
+    # @!attribute [rw] contact_evaluation_attribute_condition
+    #   An attribute condition to apply.
+    #   @return [Types::ContactEvaluationAttributeCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactEvaluationAttributeFilter AWS API Documentation
+    #
+    class ContactEvaluationAttributeFilter < Struct.new(
+      :or_conditions,
+      :and_condition,
+      :tag_condition,
+      :contact_evaluation_attribute_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # The value of a contact evaluation attribute condition.
+    #
+    # @!attribute [rw] string_value
+    #   A string value for the attribute.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactEvaluationAttributeValue AWS API Documentation
+    #
+    class ContactEvaluationAttributeValue < Struct.new(
+      :string_value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Filters user data based on the contact information that is associated
     # to the users. It contains a list of [contact states][1].
     #
@@ -5133,6 +5264,100 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] file_use_case_type
+    #   The use case for the file.
+    #
+    #   Only `VOICE_RECORDING` is supported.
+    #   @return [String]
+    #
+    # @!attribute [rw] file_source_uri
+    #   The S3 URI of the file to be attached. Only S3 source URIs are
+    #   supported.
+    #   @return [String]
+    #
+    # @!attribute [rw] associated_resource_arn
+    #   The ARN of the completed voice contact to attach the file to. Only
+    #   voice contacts with Telephony subtype are supported.
+    #
+    #   <note markdown="1"> This value must be a valid ARN.
+    #
+    #    </note>
+    #   @return [String]
+    #
+    # @!attribute [rw] tags
+    #   The tags used to organize, track, or control access for this
+    #   resource. For example, `{ "Tags": {"key1":"value1", "key2":"value2"}
+    #   }`.
+    #   @return [Hash<String,String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAttachedFileRequest AWS API Documentation
+    #
+    class CreateAttachedFileRequest < Struct.new(
+      :client_token,
+      :instance_id,
+      :file_use_case_type,
+      :file_source_uri,
+      :associated_resource_arn,
+      :tags)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Response from CreateAttachedFile API.
+    #
+    # @!attribute [rw] file_arn
+    #   The unique identifier of the attached file resource (ARN).
+    #   @return [String]
+    #
+    # @!attribute [rw] file_id
+    #   The unique identifier of the attached file resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] creation_time
+    #   The time of Creation of the file resource as an ISO timestamp. It's
+    #   specified in ISO 8601 format: `yyyy-MM-ddThh:mm:ss.SSSZ`. For
+    #   example, `2024-05-03T02:41:28.172Z`.
+    #   @return [String]
+    #
+    # @!attribute [rw] file_status
+    #   The current status of the attached file. Valid values: `PROCESSING`
+    #   \| `APPROVED` \| `REJECTED` \| `FAILED`.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAttachedFileResponse AWS API Documentation
+    #
+    class CreateAttachedFileResponse < Struct.new(
+      :file_arn,
+      :file_id,
+      :creation_time,
+      :file_status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The `CreateCase` action definition.
     #
     # @!attribute [rw] fields
@@ -12668,6 +12893,16 @@ module Aws::Connect
     #   Configuration for language settings of this evaluation form.
     #   @return [Types::EvaluationFormLanguageConfiguration]
     #
+    # @!attribute [rw] latest_validation_status
+    #   The status of the most recent validation run for this evaluation
+    #   form. Valid values: `IN_PROGRESS`, `COMPLETED`, `FAILED`.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_validation_time
+    #   The timestamp when the most recent validation was started for this
+    #   evaluation form.
+    #   @return [Time]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationForm AWS API Documentation
     #
     class EvaluationForm < Struct.new(
@@ -12688,7 +12923,9 @@ module Aws::Connect
       :review_configuration,
       :tags,
       :target_configuration,
-      :language_configuration)
+      :language_configuration,
+      :latest_validation_status,
+      :last_validation_time)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13012,11 +13249,33 @@ module Aws::Connect
     #   Display text for this option.
     #   @return [String]
     #
+    # @!attribute [rw] score
+    #   The score assigned to the answer option.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] automatic_fail
+    #   The flag to mark the option as automatic fail. If an automatic fail
+    #   answer is provided, the overall evaluation gets a score of 0.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] automatic_fail_configuration
+    #   Information about automatic fail configuration for an evaluation
+    #   form.
+    #   @return [Types::AutomaticFailConfiguration]
+    #
+    # @!attribute [rw] points_configuration
+    #   The points configuration for point-based scoring.
+    #   @return [Types::QuestionOptionPointsConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormMultiSelectQuestionOption AWS API Documentation
     #
     class EvaluationFormMultiSelectQuestionOption < Struct.new(
       :ref_id,
-      :text)
+      :text,
+      :score,
+      :automatic_fail,
+      :automatic_fail_configuration,
+      :points_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13098,6 +13357,10 @@ module Aws::Connect
     #   A configuration for automatic fail.
     #   @return [Types::AutomaticFailConfiguration]
     #
+    # @!attribute [rw] points_configuration
+    #   The points configuration for point-based scoring.
+    #   @return [Types::QuestionOptionPointsConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormNumericQuestionOption AWS API Documentation
     #
     class EvaluationFormNumericQuestionOption < Struct.new(
@@ -13105,7 +13368,8 @@ module Aws::Connect
       :max_value,
       :score,
       :automatic_fail,
-      :automatic_fail_configuration)
+      :automatic_fail_configuration,
+      :points_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13176,6 +13440,10 @@ module Aws::Connect
     #   The scoring weight of the section.
     #   @return [Float]
     #
+    # @!attribute [rw] scoring_configuration
+    #   The scoring configuration of the question.
+    #   @return [Types::EvaluationFormQuestionScoringConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormQuestion AWS API Documentation
     #
     class EvaluationFormQuestion < Struct.new(
@@ -13186,7 +13454,8 @@ module Aws::Connect
       :question_type,
       :question_type_properties,
       :enablement,
-      :weight)
+      :weight,
+      :scoring_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13205,6 +13474,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Scoring configuration for a question in an evaluation form.
+    #
+    # @!attribute [rw] points_configuration
+    #   The points configuration for point-based scoring.
+    #   @return [Types::QuestionPointsConfiguration]
+    #
+    # @!attribute [rw] is_excluded_from_scoring
+    #   The flag to exclude the question from scoring.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] score_thresholds
+    #   The score thresholds for performance categories.
+    #   @return [Array<Types::EvaluationFormScoreThreshold>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormQuestionScoringConfiguration AWS API Documentation
+    #
+    class EvaluationFormQuestionScoringConfiguration < Struct.new(
+      :points_configuration,
+      :is_excluded_from_scoring,
+      :score_thresholds)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about properties for a question in an evaluation form. The
     # question type properties must be either for a numeric question or a
     # single select question.
@@ -13248,6 +13541,30 @@ module Aws::Connect
       class Unknown < EvaluationFormQuestionTypeProperties; end
     end
 
+    # Information about a score threshold for a performance category.
+    #
+    # @!attribute [rw] performance_category
+    #   The performance category name.
+    #   @return [String]
+    #
+    # @!attribute [rw] min_score_percentage
+    #   The minimum score percentage for the performance category.
+    #   @return [Float]
+    #
+    # @!attribute [rw] max_score_percentage
+    #   The maximum score percentage for the performance category.
+    #   @return [Float]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormScoreThreshold AWS API Documentation
+    #
+    class EvaluationFormScoreThreshold < Struct.new(
+      :performance_category,
+      :min_score_percentage,
+      :max_score_percentage)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about scoring strategy for an evaluation form.
     #
     # @!attribute [rw] mode
@@ -13258,11 +13575,16 @@ module Aws::Connect
     #   The scoring status of the evaluation form.
     #   @return [String]
     #
+    # @!attribute [rw] score_thresholds
+    #   The score thresholds for performance categories.
+    #   @return [Array<Types::EvaluationFormScoreThreshold>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormScoringStrategy AWS API Documentation
     #
     class EvaluationFormScoringStrategy < Struct.new(
       :mode,
-      :status)
+      :status,
+      :score_thresholds)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13457,6 +13779,14 @@ module Aws::Connect
     #   The scoring weight of the section.
     #   @return [Float]
     #
+    # @!attribute [rw] is_excluded_from_scoring
+    #   The flag to exclude the section from scoring.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] score_thresholds
+    #   The score thresholds for performance categories.
+    #   @return [Array<Types::EvaluationFormScoreThreshold>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormSection AWS API Documentation
     #
     class EvaluationFormSection < Struct.new(
@@ -13464,7 +13794,9 @@ module Aws::Connect
       :ref_id,
       :instructions,
       :items,
-      :weight)
+      :weight,
+      :is_excluded_from_scoring,
+      :score_thresholds)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13546,6 +13878,10 @@ module Aws::Connect
     #   Whether automatic fail is configured on a single select question.
     #   @return [Types::AutomaticFailConfiguration]
     #
+    # @!attribute [rw] points_configuration
+    #   The points configuration for point-based scoring.
+    #   @return [Types::QuestionOptionPointsConfiguration]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormSingleSelectQuestionOption AWS API Documentation
     #
     class EvaluationFormSingleSelectQuestionOption < Struct.new(
@@ -13553,7 +13889,8 @@ module Aws::Connect
       :text,
       :score,
       :automatic_fail,
-      :automatic_fail_configuration)
+      :automatic_fail_configuration,
+      :points_configuration)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -13692,6 +14029,64 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about a finding from the evaluation form validation
+    # process. Each finding identifies a structural issue or quality
+    # improvement opportunity for the evaluation form.
+    #
+    # @!attribute [rw] issue_code
+    #   A code that identifies the type of validation issue found.
+    #   @return [String]
+    #
+    # @!attribute [rw] items
+    #   A list of evaluation form items affected by this finding.
+    #   @return [Array<Types::EvaluationFormValidationFindingItem>]
+    #
+    # @!attribute [rw] description
+    #   A description of the validation issue.
+    #   @return [String]
+    #
+    # @!attribute [rw] suggestion
+    #   A suggested fix for the validation issue.
+    #   @return [String]
+    #
+    # @!attribute [rw] severity
+    #   The severity of the finding. Valid values: `WARNING`, `ERROR`.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormValidationFinding AWS API Documentation
+    #
+    class EvaluationFormValidationFinding < Struct.new(
+      :issue_code,
+      :items,
+      :description,
+      :suggestion,
+      :severity)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about an evaluation form item affected by a validation
+    # finding.
+    #
+    # @!attribute [rw] ref_id
+    #   The identifier of the evaluation form item (question or section)
+    #   affected by the finding.
+    #   @return [String]
+    #
+    # @!attribute [rw] property
+    #   The specific property of the evaluation form item that the finding
+    #   relates to.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationFormValidationFindingItem AWS API Documentation
+    #
+    class EvaluationFormValidationFindingItem < Struct.new(
+      :ref_id,
+      :property)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Summary information about an evaluation form.
     #
     # @!attribute [rw] evaluation_form_arn
@@ -14031,13 +14426,28 @@ module Aws::Connect
     #   Weight applied to this evaluation score.
     #   @return [Float]
     #
+    # @!attribute [rw] earned_points
+    #   The points earned for the item.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] max_base_point
+    #   The maximum base points possible for the item.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] performance_category
+    #   The performance category for the score.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationScore AWS API Documentation
     #
     class EvaluationScore < Struct.new(
       :percentage,
       :not_applicable,
       :automatic_fail,
-      :applied_weight)
+      :applied_weight,
+      :earned_points,
+      :max_base_point,
+      :performance_category)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -14097,21 +14507,19 @@ module Aws::Connect
     # Filters to be applied to search results.
     #
     # @!attribute [rw] attribute_filter
-    #   An object that can be used to specify Tag conditions inside the
-    #   `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
-    #   where:
-    #
-    #   * The top level list specifies conditions that need to be applied
-    #     with `OR` operator.
-    #
-    #   * The inner list specifies conditions that need to be applied with
-    #     `AND` operator.
+    #   An object that can be used to specify tag conditions.
     #   @return [Types::ControlPlaneAttributeFilter]
     #
+    # @!attribute [rw] contact_evaluation_attribute_filter
+    #   An object that can be used to specify tag conditions and attribute
+    #   conditions for contact evaluations.
+    #   @return [Types::ContactEvaluationAttributeFilter]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationSearchFilter AWS API Documentation
     #
     class EvaluationSearchFilter < Struct.new(
-      :attribute_filter)
+      :attribute_filter,
+      :contact_evaluation_attribute_filter)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -14184,6 +14592,18 @@ module Aws::Connect
     #   Identifier for a contact participant in the evaluation.
     #   @return [String]
     #
+    # @!attribute [rw] earned_points
+    #   The points earned for the evaluation.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] max_base_point
+    #   The maximum base points possible for the evaluation.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] performance_category
+    #   The performance category for the evaluation score.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationSearchMetadata AWS API Documentation
     #
     class EvaluationSearchMetadata < Struct.new(
@@ -14202,7 +14622,10 @@ module Aws::Connect
       :sampling_job_id,
       :review_id,
       :contact_participant_role,
-      :contact_participant_id)
+      :contact_participant_id,
+      :earned_points,
+      :max_base_point,
+      :performance_category)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -14745,7 +15168,10 @@ module Aws::Connect
     #
     # @!attribute [rw] routing_step_expressions
     #   A list of expressions as a filter, in which an expression is an
-    #   object of a step in a routing criteria.
+    #   object of a step in a routing criteria. Accepts filter values up to
+    #   3,000 characters in length. Filter values are case-sensitive. JSON
+    #   object key order and whitespace may be arbitrary; array order and
+    #   tree structure must be preserved.
     #   @return [Array<String>]
     #
     # @!attribute [rw] agent_statuses
@@ -15472,6 +15898,76 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_id
+    #   The unique identifier for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_version
+    #   The version of the evaluation form to retrieve validation results
+    #   for.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetEvaluationFormValidationRequest AWS API Documentation
+    #
+    class GetEvaluationFormValidationRequest < Struct.new(
+      :instance_id,
+      :evaluation_form_id,
+      :evaluation_form_version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] status
+    #   The current status of the validation process. Valid values:
+    #   `IN_PROGRESS`, `COMPLETED`, `FAILED`.
+    #   @return [String]
+    #
+    # @!attribute [rw] failure_reason
+    #   The reason the validation failed. This field is populated only when
+    #   the status is `FAILED`.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_id
+    #   The unique identifier for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_version
+    #   A version of the evaluation form.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] started_time
+    #   The timestamp when the validation process was started.
+    #   @return [Time]
+    #
+    # @!attribute [rw] findings
+    #   A list of findings from the validation process. Each finding
+    #   identifies a structural issue or quality improvement for the
+    #   evaluation form, and may include a suggested fix. This field is
+    #   populated when the status is `COMPLETED`.
+    #   @return [Array<Types::EvaluationFormValidationFinding>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetEvaluationFormValidationResponse AWS API Documentation
+    #
+    class GetEvaluationFormValidationResponse < Struct.new(
+      :status,
+      :failure_reason,
+      :evaluation_form_id,
+      :evaluation_form_version,
+      :started_time,
+      :findings)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -16049,9 +16545,9 @@ module Aws::Connect
     #     for the `contact/segmentAttributes/connect:Subtype` filter key.
     #
     #   * `ROUTING_STEP_EXPRESSION` accepts a filter value up to 3,000
-    #     characters in length. This filter is case-sensitive and
-    #     order-sensitive. JSON string fields must be sorted in ascending
-    #     order, and JSON array order must be preserved.
+    #     characters in length. Filter values are case-sensitive. JSON
+    #     object key order and whitespace may be arbitrary; array order and
+    #     tree structure must be preserved.
     #
     #   * TRUE and FALSE are the only valid filter values for the
     #     `Q_CONNECT_ENABLED` filter key.
@@ -20225,6 +20721,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The language configuration for conversational analytics.
+    #
+    # @!attribute [rw] language_locale
+    #   The language locale setting for conversational analytics.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/LanguageConfiguration AWS API Documentation
+    #
+    class LanguageConfiguration < Struct.new(
+      :language_locale)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Configuration information of an Amazon Lex bot.
     #
     # @!attribute [rw] name
@@ -26263,6 +26773,49 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the points configuration for an answer option.
+    #
+    # @!attribute [rw] point_value
+    #   The point value assigned to the answer option.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] is_bonus
+    #   The flag to mark the option as a bonus option.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuestionOptionPointsConfiguration AWS API Documentation
+    #
+    class QuestionOptionPointsConfiguration < Struct.new(
+      :point_value,
+      :is_bonus)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the points configuration for a question.
+    #
+    # @!attribute [rw] max_point_value
+    #   The maximum point value.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] min_point_value
+    #   The minimum point value.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] is_bonus
+    #   The flag to mark the question as a bonus question.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QuestionPointsConfiguration AWS API Documentation
+    #
+    class QuestionPointsConfiguration < Struct.new(
+      :max_point_value,
+      :min_point_value,
+      :is_bonus)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue.
     #
     # @!attribute [rw] name
@@ -27434,6 +27987,42 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The redaction configuration for conversational analytics.
+    #
+    # @!attribute [rw] behavior
+    #   Controls whether redaction is applied to the analytics output. Valid
+    #   values: `Enable` \| `Disable`.
+    #   @return [String]
+    #
+    # @!attribute [rw] policy
+    #   The redaction output policy that determines which versions of the
+    #   transcript are stored. Valid values: `None` \| `RedactedOnly` \|
+    #   `RedactedAndOriginal`.
+    #   @return [String]
+    #
+    # @!attribute [rw] entities
+    #   The list of PII entity types to redact from the transcript (for
+    #   example, `NAME`, `ADDRESS`, `CREDIT_DEBIT_NUMBER`).
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] mask_mode
+    #   The masking mode that determines how redacted content is replaced in
+    #   the output. Valid values: `PII` (replaces with the literal string
+    #   \[PII\]) \| `EntityType` (replaces with the entity type name, for
+    #   example \[NAME\]).
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RedactionConfiguration AWS API Documentation
+    #
+    class RedactionConfiguration < Struct.new(
+      :behavior,
+      :policy,
+      :entities,
+      :mask_mode)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Well-formed data on a contact, used by agents to complete a contact
     # request. You can have up to 4,096 UTF-8 bytes across all references
     # for a contact.
@@ -28590,6 +29179,22 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The rules configuration for conversational analytics. Controls whether
+    # Contact Lens rules are evaluated against the analytics output.
+    #
+    # @!attribute [rw] behavior
+    #   Controls whether Contact Lens rules are evaluated for the contact.
+    #   Valid values: `Enable` \| `Disable`.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RulesConfiguration AWS API Documentation
+    #
+    class RulesConfiguration < Struct.new(
+      :behavior)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about the Amazon Simple Storage Service (Amazon S3)
     # storage type.
     #
@@ -31093,6 +31698,21 @@ module Aws::Connect
     #
     class SendOutboundEmailResponse < Aws::EmptyStructure; end
 
+    # The sentiment configuration for conversational analytics.
+    #
+    # @!attribute [rw] behavior
+    #   Controls whether sentiment analysis is applied to the analytics
+    #   output. Valid values: `Enable` \| `Disable`.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SentimentConfiguration AWS API Documentation
+    #
+    class SentimentConfiguration < Struct.new(
+      :behavior)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The service quota has been exceeded.
     #
     # @!attribute [rw] message
@@ -31544,6 +32164,68 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact in this instance of Connect Customer.
+    #   @return [String]
+    #
+    # @!attribute [rw] analytics_modes
+    #   The analytics modes to run for the contact. Valid values:
+    #   `PostContact`.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] analytics_configuration
+    #   The configuration for the conversational analytics job.
+    #   @return [Types::AnalyticsConfiguration]
+    #
+    # @!attribute [rw] client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency,
+    #   see [Making retries safe with idempotent APIs][1].
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactConversationalAnalyticsJobRequest AWS API Documentation
+    #
+    class StartContactConversationalAnalyticsJobRequest < Struct.new(
+      :instance_id,
+      :contact_id,
+      :analytics_modes,
+      :analytics_configuration,
+      :client_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartContactConversationalAnalyticsJobResponse AWS API Documentation
+    #
+    class StartContactConversationalAnalyticsJobResponse < Struct.new(
+      :instance_id,
+      :contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -31887,6 +32569,55 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Connect Customer instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_id
+    #   The unique identifier for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_version
+    #   The version of the evaluation form to validate.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEvaluationFormValidationRequest AWS API Documentation
+    #
+    class StartEvaluationFormValidationRequest < Struct.new(
+      :instance_id,
+      :evaluation_form_id,
+      :evaluation_form_version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] evaluation_form_id
+    #   The unique identifier for the evaluation form.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_arn
+    #   The Amazon Resource Name (ARN) for the evaluation form resource.
+    #   @return [String]
+    #
+    # @!attribute [rw] evaluation_form_version
+    #   A version of the evaluation form.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEvaluationFormValidationResponse AWS API Documentation
+    #
+    class StartEvaluationFormValidationResponse < Struct.new(
+      :evaluation_form_id,
+      :evaluation_form_arn,
+      :evaluation_form_version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] source_endpoint
     #   Information about the endpoint.
     #   @return [Types::Endpoint]
@@ -33017,6 +33748,22 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The summary configuration for conversational analytics.
+    #
+    # @!attribute [rw] summary_modes
+    #   The summary modes that determine what type of summarization is
+    #   generated. Valid values: `PostContact` \| `AutomatedInteraction` \|
+    #   `ContactChain`.
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SummaryConfiguration AWS API Documentation
+    #
+    class SummaryConfiguration < Struct.new(
+      :summary_modes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Connect Customer instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.