aws-sdk-connect 1.227.0 → 1.229.0

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data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.229.0 (2025-12-15)
+------------------
+
+* Feature - Amazon Connect now supports outbound WhatsApp contacts via the Send message block or StartOutboundChatContact API. Send proactive messages for surveys, reminders, and updates. Offer customers the option to switch to WhatsApp while in queue, eliminating hold time.
+
+1.228.0 (2025-12-12)
+------------------
+
+* Feature - Amazon Connect now offers automated post-chat surveys triggered when customers end conversations. This captures timely feedback while experience is fresh, using either a no-code form builder or Amazon Lex-powered interactive surveys.
+
 1.227.0 (2025-12-01)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.227.0
+1.229.0

data/lib/aws-sdk-connect/client.rb

@@ -21014,6 +21014,18 @@ module Aws::Connect
     #   The customer's identification number. For example, the `CustomerId`
     #   may be a customer number from your CRM.
     #
+    # @option params [Array<String>] :disconnect_on_customer_exit
+    #   A list of participant types to automatically disconnect when the end
+    #   customer ends the chat session, allowing them to continue through
+    #   disconnect flows such as surveys or feedback forms.
+    #
+    #   Valid value: `AGENT`.
+    #
+    #   With the `DisconnectOnCustomerExit` parameter, you can configure
+    #   automatic agent disconnection when end customers end the chat,
+    #   ensuring that disconnect flows are triggered consistently regardless
+    #   of which participant disconnects first.
+    #
     # @return [Types::StartChatContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartChatContactResponse#contact_id #contact_id} => String
@@ -21065,6 +21077,7 @@ module Aws::Connect
     #       },
     #     },
     #     customer_id: "CustomerIdNonEmpty",
+    #     disconnect_on_customer_exit: ["AGENT"], # accepts AGENT
     #   })
     #
     # @example Response structure
@@ -21613,6 +21626,9 @@ module Aws::Connect
     # @option params [Types::ChatMessage] :initial_system_message
     #   A chat message.
     #
+    # @option params [Types::TemplatedMessageConfig] :initial_templated_system_message
+    #   Information about template message configuration.
+    #
     # @option params [String] :related_contact_id
     #   The unique identifier for an Amazon Connect contact. This identifier
     #   is related to the contact starting.
@@ -21700,6 +21716,16 @@ module Aws::Connect
     #       content_type: "ChatContentType", # required
     #       content: "ChatContent", # required
     #     },
+    #     initial_templated_system_message: {
+    #       knowledge_base_id: "MessageTemplateKnowledgeBaseId", # required
+    #       message_template_id: "MessageTemplateId", # required
+    #       template_attributes: { # required
+    #         custom_attributes: {
+    #           "AttributeName" => "AttributeValue",
+    #         },
+    #         customer_profile_attributes: "CustomerProfileAttributesSerialized",
+    #       },
+    #     },
     #     related_contact_id: "ContactId",
     #     supported_messaging_content_types: ["SupportedMessagingContentType"],
     #     client_token: "ClientToken",
@@ -26793,7 +26819,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.227.0'
+      context[:gem_version] = '1.229.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -609,6 +609,8 @@ module Aws::Connect
     DisassociateWorkspaceRequest = Shapes::StructureShape.new(name: 'DisassociateWorkspaceRequest')
     DisassociateWorkspaceResponse = Shapes::StructureShape.new(name: 'DisassociateWorkspaceResponse')
     DisconnectDetails = Shapes::StructureShape.new(name: 'DisconnectDetails')
+    DisconnectOnCustomerExit = Shapes::ListShape.new(name: 'DisconnectOnCustomerExit')
+    DisconnectOnCustomerExitParticipantType = Shapes::StringShape.new(name: 'DisconnectOnCustomerExitParticipantType')
     DisconnectReason = Shapes::StructureShape.new(name: 'DisconnectReason')
     DisconnectReasonCode = Shapes::StringShape.new(name: 'DisconnectReasonCode')
     DismissUserContactRequest = Shapes::StructureShape.new(name: 'DismissUserContactRequest')
@@ -4128,6 +4130,8 @@ module Aws::Connect
     DisconnectDetails.add_member(:potential_disconnect_issue, Shapes::ShapeRef.new(shape: PotentialDisconnectIssue, location_name: "PotentialDisconnectIssue"))
     DisconnectDetails.struct_class = Types::DisconnectDetails
 
+    DisconnectOnCustomerExit.member = Shapes::ShapeRef.new(shape: DisconnectOnCustomerExitParticipantType)
+
     DisconnectReason.add_member(:code, Shapes::ShapeRef.new(shape: DisconnectReasonCode, location_name: "Code"))
     DisconnectReason.struct_class = Types::DisconnectReason
 
@@ -7349,6 +7353,7 @@ module Aws::Connect
     StartChatContactRequest.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     StartChatContactRequest.add_member(:segment_attributes, Shapes::ShapeRef.new(shape: SegmentAttributes, location_name: "SegmentAttributes"))
     StartChatContactRequest.add_member(:customer_id, Shapes::ShapeRef.new(shape: CustomerIdNonEmpty, location_name: "CustomerId"))
+    StartChatContactRequest.add_member(:disconnect_on_customer_exit, Shapes::ShapeRef.new(shape: DisconnectOnCustomerExit, location_name: "DisconnectOnCustomerExit"))
     StartChatContactRequest.struct_class = Types::StartChatContactRequest
 
     StartChatContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))
@@ -7422,6 +7427,7 @@ module Aws::Connect
     StartOutboundChatContactRequest.add_member(:chat_duration_in_minutes, Shapes::ShapeRef.new(shape: ChatDurationInMinutes, location_name: "ChatDurationInMinutes"))
     StartOutboundChatContactRequest.add_member(:participant_details, Shapes::ShapeRef.new(shape: ParticipantDetails, location_name: "ParticipantDetails"))
     StartOutboundChatContactRequest.add_member(:initial_system_message, Shapes::ShapeRef.new(shape: ChatMessage, location_name: "InitialSystemMessage"))
+    StartOutboundChatContactRequest.add_member(:initial_templated_system_message, Shapes::ShapeRef.new(shape: TemplatedMessageConfig, location_name: "InitialTemplatedSystemMessage"))
     StartOutboundChatContactRequest.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     StartOutboundChatContactRequest.add_member(:supported_messaging_content_types, Shapes::ShapeRef.new(shape: SupportedMessagingContentTypes, location_name: "SupportedMessagingContentTypes"))
     StartOutboundChatContactRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken" => true}))

data/lib/aws-sdk-connect/types.rb

@@ -29013,6 +29013,19 @@ module Aws::Connect
     #   may be a customer number from your CRM.
     #   @return [String]
     #
+    # @!attribute [rw] disconnect_on_customer_exit
+    #   A list of participant types to automatically disconnect when the end
+    #   customer ends the chat session, allowing them to continue through
+    #   disconnect flows such as surveys or feedback forms.
+    #
+    #   Valid value: `AGENT`.
+    #
+    #   With the `DisconnectOnCustomerExit` parameter, you can configure
+    #   automatic agent disconnection when end customers end the chat,
+    #   ensuring that disconnect flows are triggered consistently regardless
+    #   of which participant disconnects first.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactRequest AWS API Documentation
     #
     class StartChatContactRequest < Struct.new(
@@ -29028,7 +29041,8 @@ module Aws::Connect
       :persistent_chat,
       :related_contact_id,
       :segment_attributes,
-      :customer_id)
+      :customer_id,
+      :disconnect_on_customer_exit)
       SENSITIVE = [:customer_id]
       include Aws::Structure
     end
@@ -29469,6 +29483,10 @@ module Aws::Connect
     #   A chat message.
     #   @return [Types::ChatMessage]
     #
+    # @!attribute [rw] initial_templated_system_message
+    #   Information about template message configuration.
+    #   @return [Types::TemplatedMessageConfig]
+    #
     # @!attribute [rw] related_contact_id
     #   The unique identifier for an Amazon Connect contact. This identifier
     #   is related to the contact starting.
@@ -29526,6 +29544,7 @@ module Aws::Connect
       :chat_duration_in_minutes,
       :participant_details,
       :initial_system_message,
+      :initial_templated_system_message,
       :related_contact_id,
       :supported_messaging_content_types,
       :client_token)

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.227.0'
+  GEM_VERSION = '1.229.0'
 
 end
 

data/sig/client.rbs

@@ -5226,7 +5226,8 @@ module Aws
                                     ]?,
                                     value_arn: ::String?
                                   }],
-                                ?customer_id: ::String
+                                ?customer_id: ::String,
+                                ?disconnect_on_customer_exit: Array[("AGENT")]
                               ) -> _StartChatContactResponseSuccess
                             | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _StartChatContactResponseSuccess
 
@@ -5390,6 +5391,14 @@ module Aws
                                            content_type: ::String,
                                            content: ::String
                                          },
+                                         ?initial_templated_system_message: {
+                                           knowledge_base_id: ::String,
+                                           message_template_id: ::String,
+                                           template_attributes: {
+                                             custom_attributes: Hash[::String, ::String]?,
+                                             customer_profile_attributes: ::String?
+                                           }
+                                         },
                                          ?related_contact_id: ::String,
                                          ?supported_messaging_content_types: Array[::String],
                                          ?client_token: ::String

data/sig/types.rbs

@@ -6764,6 +6764,7 @@ module Aws::Connect
       attr_accessor related_contact_id: ::String
       attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
       attr_accessor customer_id: ::String
+      attr_accessor disconnect_on_customer_exit: ::Array[("AGENT")]
       SENSITIVE: [:customer_id]
     end
 
@@ -6859,6 +6860,7 @@ module Aws::Connect
       attr_accessor chat_duration_in_minutes: ::Integer
       attr_accessor participant_details: Types::ParticipantDetails
       attr_accessor initial_system_message: Types::ChatMessage
+      attr_accessor initial_templated_system_message: Types::TemplatedMessageConfig
       attr_accessor related_contact_id: ::String
       attr_accessor supported_messaging_content_types: ::Array[::String]
       attr_accessor client_token: ::String

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.227.0
+  version: 1.229.0
 platform: ruby
 authors:
 - Amazon Web Services