aws-sdk-connect 1.223.0 → 1.225.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +10 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +275 -234
  5. data/lib/aws-sdk-connect/client_api.rb +4 -0
  6. data/lib/aws-sdk-connect/types.rb +254 -226
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +12 -3
  9. data/sig/types.rbs +3 -0
  10. metadata +1 -1
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -3761,6 +3761,12 @@ module Aws::Connect
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  # },
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  # user_ids: ["UserId"],
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  # },
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+ # exclusion: {
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+ # user_tags: {
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+ # "String" => "String",
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+ # },
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+ # user_ids: ["UserId"],
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+ # },
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  # },
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  # create_case_action: {
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  # fields: [ # required
@@ -5823,6 +5829,7 @@ module Aws::Connect
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  # resp.contact.last_update_timestamp #=> Time
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  # resp.contact.last_paused_timestamp #=> Time
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  # resp.contact.last_resumed_timestamp #=> Time
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+ # resp.contact.ring_start_timestamp #=> Time
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  # resp.contact.total_pause_count #=> Integer
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  # resp.contact.total_pause_duration_in_seconds #=> Integer
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  # resp.contact.scheduled_timestamp #=> Time
@@ -7022,6 +7029,10 @@ module Aws::Connect
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  # resp.rule.actions[0].send_notification_action.recipient.user_tags["String"] #=> String
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  # resp.rule.actions[0].send_notification_action.recipient.user_ids #=> Array
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  # resp.rule.actions[0].send_notification_action.recipient.user_ids[0] #=> String
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+ # resp.rule.actions[0].send_notification_action.exclusion.user_tags #=> Hash
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+ # resp.rule.actions[0].send_notification_action.exclusion.user_tags["String"] #=> String
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+ # resp.rule.actions[0].send_notification_action.exclusion.user_ids #=> Array
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+ # resp.rule.actions[0].send_notification_action.exclusion.user_ids[0] #=> String
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  # resp.rule.actions[0].create_case_action.fields #=> Array
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  # resp.rule.actions[0].create_case_action.fields[0].id #=> String
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  # resp.rule.actions[0].create_case_action.fields[0].value.boolean_value #=> Boolean
@@ -9531,14 +9542,15 @@ module Aws::Connect
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  # `CASE_STATUS` \| `CHANNEL` \|
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  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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  # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
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- # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
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- # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
9537
- # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
9538
- # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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- # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
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+ # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
9549
+ # `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
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+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
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+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
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+ # `Q_CONNECT_ENABLED` \|
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
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  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -9595,13 +9607,13 @@ module Aws::Connect
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  # `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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  # `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
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- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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- # `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
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- # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
9602
- # `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
9603
- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
9604
- # `ROUTING_STEP_EXPRESSION`
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+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID`
9612
+ # \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \|
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+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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+ # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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  #
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  # Type: Array of strings
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  #
@@ -9745,6 +9757,15 @@ module Aws::Connect
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  #
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  # </note>
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  #
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+ # AVG\_AGENT\_CONCURRENCY
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+ #
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+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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+ # Agent Hierarchy, Q in Connect
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+ #
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+ # UI name: [Average agent concurrency][15]
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+ #
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  # AVG\_AGENT\_CONNECTING\_TIME
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  #
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  # : Unit: Seconds
@@ -9756,7 +9777,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy
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  #
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- # UI name: [Average agent API connecting time][15]
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+ # UI name: [Average agent API connecting time][16]
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  #
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  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
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  # metric.
@@ -9770,7 +9791,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
9773
- # UI name: [Average agent pause time][16]
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+ # UI name: [Average agent pause time][17]
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  #
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  # AVG\_BOT\_CONVERSATION\_TIME
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  #
@@ -9782,7 +9803,7 @@ module Aws::Connect
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
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- # UI name: [Average bot conversation time][17]
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+ # UI name: [Average bot conversation time][18]
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  #
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  # AVG\_BOT\_CONVERSATION\_TURNS
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  #
@@ -9794,7 +9815,7 @@ module Aws::Connect
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
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- # UI name: [Average bot conversation turns][18]
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+ # UI name: [Average bot conversation turns][19]
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  #
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  # AVG\_CASE\_RELATED\_CONTACTS
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  #
@@ -9804,7 +9825,7 @@ module Aws::Connect
9804
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9806
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  #
9807
- # UI name: [Average contacts per case][19]
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+ # UI name: [Average contacts per case][20]
9808
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  #
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  # AVG\_CASE\_RESOLUTION\_TIME
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  #
@@ -9814,7 +9835,7 @@ module Aws::Connect
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average case resolution time][20]
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+ # UI name: [Average case resolution time][21]
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  #
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  # AVG\_CONTACT\_DURATION
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  #
@@ -9824,7 +9845,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average contact duration][21]
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+ # UI name: [Average contact duration][22]
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  #
9829
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9839,7 +9860,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
9841
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  #
9842
- # UI name: [Agent average contact first response wait time][22]
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+ # UI name: [Agent average contact first response wait time][23]
9843
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  #
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  # AVG\_CONVERSATION\_CLOSE\_TIME
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  #
@@ -9850,7 +9871,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
9852
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  #
9853
- # UI name: [Average conversation close time][23]
9874
+ # UI name: [Average conversation close time][24]
9854
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  #
9855
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  # AVG\_CONVERSATION\_DURATION
9856
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  #
@@ -9860,7 +9881,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9861
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  # Q in Connect
9862
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  #
9863
- # UI name: [Average conversation duration][24]
9884
+ # UI name: [Average conversation duration][25]
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  #
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  # AVG\_DIALS\_PER\_MINUTE
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  #
@@ -9871,7 +9892,7 @@ module Aws::Connect
9871
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  #
9872
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  # Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
9873
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  #
9874
- # UI name: [Average dials per minute][25]
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+ # UI name: [Average dials per minute][26]
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  #
9876
9897
  # AVG\_EVALUATION\_SCORE
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  #
@@ -9881,7 +9902,7 @@ module Aws::Connect
9881
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  # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
9882
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  # Evaluation Source, Form Version, Queue, Routing Profile
9883
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  #
9884
- # UI name: [Average evaluation score][26]
9905
+ # UI name: [Average evaluation score][27]
9885
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  #
9886
9907
  # AVG\_FIRST\_RESPONSE\_TIME\_AGENT
9887
9908
  #
@@ -9892,7 +9913,7 @@ module Aws::Connect
9892
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
9893
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  # Queue, Q in Connect
9894
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  #
9895
- # UI name: [Average agent first response time][27]
9916
+ # UI name: [Average agent first response time][28]
9896
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  #
9897
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  # AVG\_FLOW\_TIME
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  #
@@ -9904,7 +9925,7 @@ module Aws::Connect
9904
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
9906
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  #
9907
- # UI name: [Average flow time][28]
9928
+ # UI name: [Average flow time][29]
9908
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
@@ -9917,7 +9938,7 @@ module Aws::Connect
9917
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
9919
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  #
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- # UI name: [Average agent greeting time][29]
9941
+ # UI name: [Average agent greeting time][30]
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -9927,7 +9948,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # RoutingStepExpression
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  #
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- # UI name: [Average handle time][30]
9951
+ # UI name: [Average handle time][31]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9941,7 +9962,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
9943
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  #
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- # UI name: [Average customer hold time][31]
9965
+ # UI name: [Average customer hold time][32]
9945
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  #
9946
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9947
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  #
@@ -9955,7 +9976,7 @@ module Aws::Connect
9955
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9956
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  # Connect
9957
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  #
9958
- # UI name: [Average customer hold time all contacts][32]
9979
+ # UI name: [Average customer hold time all contacts][33]
9959
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  #
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  # AVG\_HOLDS
9961
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  #
@@ -9965,7 +9986,7 @@ module Aws::Connect
9965
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9966
9987
  # Q in Connect
9967
9988
  #
9968
- # UI name: [Average holds][33]
9989
+ # UI name: [Average holds][34]
9969
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  #
9970
9991
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9971
9992
  #
@@ -9979,7 +10000,7 @@ module Aws::Connect
9979
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9980
10001
  # Connect
9981
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  #
9982
- # UI name: [Average agent interaction and customer hold time][34]
10003
+ # UI name: [Average agent interaction and customer hold time][35]
9983
10004
  #
9984
10005
  # AVG\_INTERACTION\_TIME
9985
10006
  #
@@ -9990,7 +10011,7 @@ module Aws::Connect
9990
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
9991
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9992
10013
  #
9993
- # UI name: [Average agent interaction time][35]
10014
+ # UI name: [Average agent interaction time][36]
9994
10015
  #
9995
10016
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9996
10017
  #
@@ -10007,7 +10028,7 @@ module Aws::Connect
10007
10028
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10008
10029
  # Connect
10009
10030
  #
10010
- # UI name: [Average agent interruptions][36]
10031
+ # UI name: [Average agent interruptions][37]
10011
10032
  #
10012
10033
  # AVG\_INTERRUPTION\_TIME\_AGENT
10013
10034
  #
@@ -10020,7 +10041,7 @@ module Aws::Connect
10020
10041
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10021
10042
  # Connect
10022
10043
  #
10023
- # UI name: [Average agent interruption time][37]
10044
+ # UI name: [Average agent interruption time][38]
10024
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  #
10025
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  # AVG\_MESSAGE\_LENGTH\_AGENT
10026
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  #
@@ -10031,7 +10052,7 @@ module Aws::Connect
10031
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10032
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  # Queue, Q in Connect
10033
10054
  #
10034
- # UI name: [Average agent message length][38]
10055
+ # UI name: [Average agent message length][39]
10035
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  #
10036
10057
  # AVG\_MESSAGE\_LENGTH\_CUSTOMER
10037
10058
  #
@@ -10042,7 +10063,7 @@ module Aws::Connect
10042
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10043
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  # Queue, Q in Connect
10044
10065
  #
10045
- # UI name: [Average customer message length][39]
10066
+ # UI name: [Average customer message length][40]
10046
10067
  #
10047
10068
  # AVG\_MESSAGES
10048
10069
  #
@@ -10053,7 +10074,7 @@ module Aws::Connect
10053
10074
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10054
10075
  # Queue, Q in Connect
10055
10076
  #
10056
- # UI name: [Average messages][40]
10077
+ # UI name: [Average messages][41]
10057
10078
  #
10058
10079
  # AVG\_MESSAGES\_AGENT
10059
10080
  #
@@ -10064,7 +10085,7 @@ module Aws::Connect
10064
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10065
10086
  # Queue, Q in Connect
10066
10087
  #
10067
- # UI name: [Average agent messages][41]
10088
+ # UI name: [Average agent messages][42]
10068
10089
  #
10069
10090
  # AVG\_MESSAGES\_BOT
10070
10091
  #
@@ -10075,7 +10096,7 @@ module Aws::Connect
10075
10096
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10076
10097
  # Queue, Q in Connect
10077
10098
  #
10078
- # UI name: [Average bot messages][42]
10099
+ # UI name: [Average bot messages][43]
10079
10100
  #
10080
10101
  # AVG\_MESSAGES\_CUSTOMER
10081
10102
  #
@@ -10086,7 +10107,7 @@ module Aws::Connect
10086
10107
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10087
10108
  # Queue, Q in Connect
10088
10109
  #
10089
- # UI name: [Average customer messages][43]
10110
+ # UI name: [Average customer messages][44]
10090
10111
  #
10091
10112
  # AVG\_NON\_TALK\_TIME
10092
10113
  #
@@ -10099,7 +10120,7 @@ module Aws::Connect
10099
10120
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10100
10121
  # Connect
10101
10122
  #
10102
- # UI name: [Average non-talk time][44]
10123
+ # UI name: [Average non-talk time][45]
10103
10124
  #
10104
10125
  # AVG\_QUEUE\_ANSWER\_TIME
10105
10126
  #
@@ -10108,7 +10129,7 @@ module Aws::Connect
10108
10129
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10109
10130
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10110
10131
  #
10111
- # UI name: [Average queue answer time][45]
10132
+ # UI name: [Average queue answer time][46]
10112
10133
  #
10113
10134
  # Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
10114
10135
  # `DISCONNECT_REASON`
@@ -10125,7 +10146,7 @@ module Aws::Connect
10125
10146
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect,
10126
10147
  # Agent Hierarchy
10127
10148
  #
10128
- # UI name: [Avg. queue answer time - customer first callback][46]
10149
+ # UI name: [Avg. queue answer time - customer first callback][47]
10129
10150
  #
10130
10151
  # AVG\_RESPONSE\_TIME\_AGENT
10131
10152
  #
@@ -10136,7 +10157,7 @@ module Aws::Connect
10136
10157
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10137
10158
  # Queue, Q in Connect
10138
10159
  #
10139
- # UI name: [Average agent response time][47]
10160
+ # UI name: [Average agent response time][48]
10140
10161
  #
10141
10162
  # AVG\_RESPONSE\_TIME\_CUSTOMER
10142
10163
  #
@@ -10147,7 +10168,7 @@ module Aws::Connect
10147
10168
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10148
10169
  # Queue, Q in Connect
10149
10170
  #
10150
- # UI name: [Average customer response time][48]
10171
+ # UI name: [Average customer response time][49]
10151
10172
  #
10152
10173
  # AVG\_RESOLUTION\_TIME
10153
10174
  #
@@ -10156,7 +10177,7 @@ module Aws::Connect
10156
10177
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10157
10178
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10158
10179
  #
10159
- # UI name: [Average resolution time][49]
10180
+ # UI name: [Average resolution time][50]
10160
10181
  #
10161
10182
  # AVG\_TALK\_TIME
10162
10183
  #
@@ -10169,7 +10190,7 @@ module Aws::Connect
10169
10190
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10170
10191
  # Connect
10171
10192
  #
10172
- # UI name: [Average talk time][50]
10193
+ # UI name: [Average talk time][51]
10173
10194
  #
10174
10195
  # AVG\_TALK\_TIME\_AGENT
10175
10196
  #
@@ -10182,7 +10203,7 @@ module Aws::Connect
10182
10203
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10183
10204
  # Connect
10184
10205
  #
10185
- # UI name: [Average agent talk time][51]
10206
+ # UI name: [Average agent talk time][52]
10186
10207
  #
10187
10208
  # AVG\_TALK\_TIME\_CUSTOMER
10188
10209
  #
@@ -10195,7 +10216,7 @@ module Aws::Connect
10195
10216
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10196
10217
  # Connect
10197
10218
  #
10198
- # UI name: [Average customer talk time][52]
10219
+ # UI name: [Average customer talk time][53]
10199
10220
  #
10200
10221
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10201
10222
  #
@@ -10206,7 +10227,7 @@ module Aws::Connect
10206
10227
  #
10207
10228
  # Valid groupings and filters: Campaign
10208
10229
  #
10209
- # UI name: [Average wait time after customer connection][53]
10230
+ # UI name: [Average wait time after customer connection][54]
10210
10231
  #
10211
10232
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
10212
10233
  #
@@ -10217,7 +10238,7 @@ module Aws::Connect
10217
10238
  # Agent Hierarchy
10218
10239
  #
10219
10240
  # UI name: [Avg. wait time after customer connection - customer first
10220
- # callback][54]
10241
+ # callback][55]
10221
10242
  #
10222
10243
  # AVG\_WEIGHTED\_EVALUATION\_SCORE
10223
10244
  #
@@ -10227,7 +10248,7 @@ module Aws::Connect
10227
10248
  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
10228
10249
  # Evaluation Source, Form Version, Queue, Routing Profile
10229
10250
  #
10230
- # UI name: [Average weighted evaluation score][55]
10251
+ # UI name: [Average weighted evaluation score][56]
10231
10252
  #
10232
10253
  # BOT\_CONVERSATIONS\_COMPLETED
10233
10254
  #
@@ -10239,7 +10260,7 @@ module Aws::Connect
10239
10260
  # Flow type, Flow action ID, Invoking resource published timestamp,
10240
10261
  # Initiation method, Invoking resource type, Parent flows resource ID
10241
10262
  #
10242
- # UI name: [Bot conversations completed][56]
10263
+ # UI name: [Bot conversations completed][57]
10243
10264
  #
10244
10265
  # BOT\_INTENTS\_COMPLETED
10245
10266
  #
@@ -10252,7 +10273,7 @@ module Aws::Connect
10252
10273
  # published timestamp, Initiation method, Invoking resource type,
10253
10274
  # Parent flows resource ID
10254
10275
  #
10255
- # UI name: [Bot intents completed][57]
10276
+ # UI name: [Bot intents completed][58]
10256
10277
  #
10257
10278
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10258
10279
  #
@@ -10267,7 +10288,7 @@ module Aws::Connect
10267
10288
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10268
10289
  # `GT` (for *Greater than*).
10269
10290
  #
10270
- # UI name: [Campaign contacts abandoned after X][58]
10291
+ # UI name: [Campaign contacts abandoned after X][59]
10271
10292
  #
10272
10293
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10273
10294
  #
@@ -10282,7 +10303,7 @@ module Aws::Connect
10282
10303
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10283
10304
  # `GT` (for *Greater than*).
10284
10305
  #
10285
- # UI name: [Campaign contacts abandoned after X rate][59]
10306
+ # UI name: [Campaign contacts abandoned after X rate][60]
10286
10307
  #
10287
10308
  # CAMPAIGN\_INTERACTIONS
10288
10309
  #
@@ -10295,7 +10316,7 @@ module Aws::Connect
10295
10316
  #
10296
10317
  # Valid groupings and filters: Campaign
10297
10318
  #
10298
- # UI name: [Campaign interactions][60]
10319
+ # UI name: [Campaign interactions][61]
10299
10320
  #
10300
10321
  # CAMPAIGN\_PROGRESS\_RATE
10301
10322
  #
@@ -10307,7 +10328,7 @@ module Aws::Connect
10307
10328
  #
10308
10329
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10309
10330
  #
10310
- # UI name: [Campaign progress rate][61]
10331
+ # UI name: [Campaign progress rate][62]
10311
10332
  #
10312
10333
  # CAMPAIGN\_SEND\_ATTEMPTS
10313
10334
  #
@@ -10318,7 +10339,7 @@ module Aws::Connect
10318
10339
  # Valid groupings and filters: Campaign, Channel,
10319
10340
  # contact/segmentAttributes/connect:Subtype
10320
10341
  #
10321
- # UI name: [Campaign send attempts][62]
10342
+ # UI name: [Campaign send attempts][63]
10322
10343
  #
10323
10344
  # CAMPAIGN\_SEND\_EXCLUSIONS
10324
10345
  #
@@ -10331,7 +10352,7 @@ module Aws::Connect
10331
10352
  # Valid groupings and filters: Campaign, Campaign Excluded Event Type,
10332
10353
  # Campaign Execution Timestamp
10333
10354
  #
10334
- # UI name: [Campaign send exclusions][63]
10355
+ # UI name: [Campaign send exclusions][64]
10335
10356
  #
10336
10357
  # CASES\_CREATED
10337
10358
  #
@@ -10341,7 +10362,7 @@ module Aws::Connect
10341
10362
  #
10342
10363
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10343
10364
  #
10344
- # UI name: [Cases created][64]
10365
+ # UI name: [Cases created][65]
10345
10366
  #
10346
10367
  # CONTACTS\_CREATED
10347
10368
  #
@@ -10352,7 +10373,7 @@ module Aws::Connect
10352
10373
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10353
10374
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10354
10375
  #
10355
- # UI name: [Contacts created][65]
10376
+ # UI name: [Contacts created][66]
10356
10377
  #
10357
10378
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10358
10379
  #
@@ -10368,7 +10389,7 @@ module Aws::Connect
10368
10389
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10369
10390
  # RoutingStepExpression, Q in Connect
10370
10391
  #
10371
- # UI name: [Contacts handled][66]
10392
+ # UI name: [Contacts handled][67]
10372
10393
  #
10373
10394
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10374
10395
  #
@@ -10383,7 +10404,7 @@ module Aws::Connect
10383
10404
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10384
10405
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10385
10406
  #
10386
- # UI name: [Contacts handled (connected to agent timestamp)][67]
10407
+ # UI name: [Contacts handled (connected to agent timestamp)][68]
10387
10408
  #
10388
10409
  # CONTACTS\_HOLD\_ABANDONS
10389
10410
  #
@@ -10393,7 +10414,7 @@ module Aws::Connect
10393
10414
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10394
10415
  # Connect
10395
10416
  #
10396
- # UI name: [Contacts hold disconnect][68]
10417
+ # UI name: [Contacts hold disconnect][69]
10397
10418
  #
10398
10419
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
10399
10420
  #
@@ -10402,7 +10423,7 @@ module Aws::Connect
10402
10423
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10403
10424
  # Agent Hierarchy, Q in Connect
10404
10425
  #
10405
- # UI name: [Contacts hold agent disconnect][69]
10426
+ # UI name: [Contacts hold agent disconnect][70]
10406
10427
  #
10407
10428
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
10408
10429
  #
@@ -10411,7 +10432,7 @@ module Aws::Connect
10411
10432
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10412
10433
  # Agent Hierarchy, Q in Connect
10413
10434
  #
10414
- # UI name: [Contacts hold customer disconnect][70]
10435
+ # UI name: [Contacts hold customer disconnect][71]
10415
10436
  #
10416
10437
  # CONTACTS\_PUT\_ON\_HOLD
10417
10438
  #
@@ -10420,7 +10441,7 @@ module Aws::Connect
10420
10441
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10421
10442
  # Agent Hierarchy, Q in Connect
10422
10443
  #
10423
- # UI name: [Contacts put on hold][71]
10444
+ # UI name: [Contacts put on hold][72]
10424
10445
  #
10425
10446
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
10426
10447
  #
@@ -10429,7 +10450,7 @@ module Aws::Connect
10429
10450
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10430
10451
  # Agent Hierarchy, Q in Connect
10431
10452
  #
10432
- # UI name: [Contacts transferred out external][72]
10453
+ # UI name: [Contacts transferred out external][73]
10433
10454
  #
10434
10455
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
10435
10456
  #
@@ -10438,7 +10459,7 @@ module Aws::Connect
10438
10459
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10439
10460
  # Agent Hierarchy, Q in Connect
10440
10461
  #
10441
- # UI name: [Contacts transferred out internal][73]
10462
+ # UI name: [Contacts transferred out internal][74]
10442
10463
  #
10443
10464
  # CONTACTS\_QUEUED
10444
10465
  #
@@ -10448,7 +10469,7 @@ module Aws::Connect
10448
10469
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10449
10470
  # Connect
10450
10471
  #
10451
- # UI name: [Contacts queued][74]
10472
+ # UI name: [Contacts queued][75]
10452
10473
  #
10453
10474
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
10454
10475
  #
@@ -10457,7 +10478,7 @@ module Aws::Connect
10457
10478
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10458
10479
  # contact/segmentAttributes/connect:Subtype
10459
10480
  #
10460
- # UI name: [Contacts queued (enqueue timestamp)][75]
10481
+ # UI name: [Contacts queued (enqueue timestamp)][76]
10461
10482
  #
10462
10483
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
10463
10484
  #
@@ -10470,7 +10491,7 @@ module Aws::Connect
10470
10491
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10471
10492
  # (for "Less than") or `LTE` (for "Less than equal").
10472
10493
  #
10473
- # UI name: [Contacts removed from queue in X seconds][76]
10494
+ # UI name: [Contacts removed from queue in X seconds][77]
10474
10495
  #
10475
10496
  # CONTACTS\_RESOLVED\_IN\_X
10476
10497
  #
@@ -10483,7 +10504,7 @@ module Aws::Connect
10483
10504
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10484
10505
  # (for "Less than") or `LTE` (for "Less than equal").
10485
10506
  #
10486
- # UI name: [Contacts resolved in X][77]
10507
+ # UI name: [Contacts resolved in X][78]
10487
10508
  #
10488
10509
  # CONTACTS\_TRANSFERRED\_OUT
10489
10510
  #
@@ -10493,7 +10514,7 @@ module Aws::Connect
10493
10514
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10494
10515
  # Q in Connect
10495
10516
  #
10496
- # UI name: [Contacts transferred out][78]
10517
+ # UI name: [Contacts transferred out][79]
10497
10518
  #
10498
10519
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10499
10520
  #
@@ -10507,7 +10528,7 @@ module Aws::Connect
10507
10528
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10508
10529
  # Connect
10509
10530
  #
10510
- # UI name: [Contacts transferred out by agent][79]
10531
+ # UI name: [Contacts transferred out by agent][80]
10511
10532
  #
10512
10533
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
10513
10534
  #
@@ -10517,7 +10538,7 @@ module Aws::Connect
10517
10538
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10518
10539
  # Connect
10519
10540
  #
10520
- # UI name: [Contacts transferred out queue][80]
10541
+ # UI name: [Contacts transferred out queue][81]
10521
10542
  #
10522
10543
  # CURRENT\_CASES
10523
10544
  #
@@ -10527,7 +10548,7 @@ module Aws::Connect
10527
10548
  #
10528
10549
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10529
10550
  #
10530
- # UI name: [Current cases][81]
10551
+ # UI name: [Current cases][82]
10531
10552
  #
10532
10553
  # CONVERSATIONS\_ABANDONED
10533
10554
  #
@@ -10538,7 +10559,7 @@ module Aws::Connect
10538
10559
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10539
10560
  # Queue, Q in Connect
10540
10561
  #
10541
- # UI name: [Conversations abandoned][82]
10562
+ # UI name: [Conversations abandoned][83]
10542
10563
  #
10543
10564
  # DELIVERY\_ATTEMPTS
10544
10565
  #
@@ -10554,7 +10575,7 @@ module Aws::Connect
10554
10575
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10555
10576
  # Routing Profile
10556
10577
  #
10557
- # UI name: [Delivery attempts][83]
10578
+ # UI name: [Delivery attempts][84]
10558
10579
  #
10559
10580
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10560
10581
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10580,7 +10601,7 @@ module Aws::Connect
10580
10601
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10581
10602
  # Routing Profile
10582
10603
  #
10583
- # UI name: [Delivery attempt disposition rate][84]
10604
+ # UI name: [Delivery attempt disposition rate][85]
10584
10605
  #
10585
10606
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
10586
10607
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10598,7 +10619,7 @@ module Aws::Connect
10598
10619
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10599
10620
  # Profile
10600
10621
  #
10601
- # UI name: [Evaluations performed][85]
10622
+ # UI name: [Evaluations performed][86]
10602
10623
  #
10603
10624
  # FLOWS\_OUTCOME
10604
10625
  #
@@ -10610,7 +10631,7 @@ module Aws::Connect
10610
10631
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10611
10632
  # published timestamp
10612
10633
  #
10613
- # UI name: [Flows outcome][86]
10634
+ # UI name: [Flows outcome][87]
10614
10635
  #
10615
10636
  # FLOWS\_STARTED
10616
10637
  #
@@ -10621,7 +10642,7 @@ module Aws::Connect
10621
10642
  # resource ID, Flows resource ID, Initiation method, Resource
10622
10643
  # published timestamp
10623
10644
  #
10624
- # UI name: [Flows started][87]
10645
+ # UI name: [Flows started][88]
10625
10646
  #
10626
10647
  # HUMAN\_ANSWERED\_CALLS
10627
10648
  #
@@ -10633,7 +10654,7 @@ module Aws::Connect
10633
10654
  #
10634
10655
  # Valid groupings and filters: Agent, Campaign
10635
10656
  #
10636
- # UI name: [Human answered][88]
10657
+ # UI name: [Human answered][89]
10637
10658
  #
10638
10659
  # MAX\_FLOW\_TIME
10639
10660
  #
@@ -10645,7 +10666,7 @@ module Aws::Connect
10645
10666
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10646
10667
  # published timestamp
10647
10668
  #
10648
- # UI name: [Maximum flow time][89]
10669
+ # UI name: [Maximum flow time][90]
10649
10670
  #
10650
10671
  # MAX\_QUEUED\_TIME
10651
10672
  #
@@ -10655,7 +10676,7 @@ module Aws::Connect
10655
10676
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10656
10677
  # Connect
10657
10678
  #
10658
- # UI name: [Maximum queued time][90]
10679
+ # UI name: [Maximum queued time][91]
10659
10680
  #
10660
10681
  # MIN\_FLOW\_TIME
10661
10682
  #
@@ -10667,7 +10688,7 @@ module Aws::Connect
10667
10688
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10668
10689
  # published timestamp
10669
10690
  #
10670
- # UI name: [Minimum flow time][91]
10691
+ # UI name: [Minimum flow time][92]
10671
10692
  #
10672
10693
  # PERCENT\_AUTOMATIC\_FAILS
10673
10694
  #
@@ -10677,7 +10698,7 @@ module Aws::Connect
10677
10698
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10678
10699
  # Profile
10679
10700
  #
10680
- # UI name: [Automatic fails percent][92]
10701
+ # UI name: [Automatic fails percent][93]
10681
10702
  #
10682
10703
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
10683
10704
  #
@@ -10689,7 +10710,7 @@ module Aws::Connect
10689
10710
  # Flow type, Flow action ID, Invoking resource published timestamp,
10690
10711
  # Initiation method, Invoking resource type, Parent flows resource ID
10691
10712
  #
10692
- # UI name: [Percent bot conversations outcome][93]
10713
+ # UI name: [Percent bot conversations outcome][94]
10693
10714
  #
10694
10715
  # PERCENT\_BOT\_INTENTS\_OUTCOME
10695
10716
  #
@@ -10702,7 +10723,7 @@ module Aws::Connect
10702
10723
  # published timestamp, Initiation method, Invoking resource type,
10703
10724
  # Parent flows resource ID
10704
10725
  #
10705
- # UI name: [Percent bot intents outcome][94]
10726
+ # UI name: [Percent bot intents outcome][95]
10706
10727
  #
10707
10728
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
10708
10729
  #
@@ -10712,7 +10733,7 @@ module Aws::Connect
10712
10733
  #
10713
10734
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10714
10735
  #
10715
- # UI name: [Cases resolved on first contact][95]
10736
+ # UI name: [Cases resolved on first contact][96]
10716
10737
  #
10717
10738
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
10718
10739
  #
@@ -10744,7 +10765,7 @@ module Aws::Connect
10744
10765
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10745
10766
  # published timestamp
10746
10767
  #
10747
- # UI name: [Flows outcome percentage][96].
10768
+ # UI name: [Flows outcome percentage][97].
10748
10769
  #
10749
10770
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10750
10771
  #
@@ -10761,7 +10782,7 @@ module Aws::Connect
10761
10782
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10762
10783
  # Connect
10763
10784
  #
10764
- # UI name: [Non-talk time percent][97]
10785
+ # UI name: [Non-talk time percent][98]
10765
10786
  #
10766
10787
  # PERCENT\_TALK\_TIME
10767
10788
  #
@@ -10774,7 +10795,7 @@ module Aws::Connect
10774
10795
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10775
10796
  # Connect
10776
10797
  #
10777
- # UI name: [Talk time percent][98]
10798
+ # UI name: [Talk time percent][99]
10778
10799
  #
10779
10800
  # PERCENT\_TALK\_TIME\_AGENT
10780
10801
  #
@@ -10787,7 +10808,7 @@ module Aws::Connect
10787
10808
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10788
10809
  # Connect
10789
10810
  #
10790
- # UI name: [Agent talk time percent][99]
10811
+ # UI name: [Agent talk time percent][100]
10791
10812
  #
10792
10813
  # PERCENT\_TALK\_TIME\_CUSTOMER
10793
10814
  #
@@ -10800,7 +10821,7 @@ module Aws::Connect
10800
10821
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10801
10822
  # Connect
10802
10823
  #
10803
- # UI name: [Customer talk time percent][100]
10824
+ # UI name: [Customer talk time percent][101]
10804
10825
  #
10805
10826
  # RECIPIENTS\_ATTEMPTED
10806
10827
  #
@@ -10812,7 +10833,7 @@ module Aws::Connect
10812
10833
  #
10813
10834
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10814
10835
  #
10815
- # UI name: [Recipients attempted][101]
10836
+ # UI name: [Recipients attempted][102]
10816
10837
  #
10817
10838
  # RECIPIENTS\_INTERACTED
10818
10839
  #
@@ -10828,7 +10849,7 @@ module Aws::Connect
10828
10849
  # contact/segmentAttributes/connect:Subtype, Campaign Execution
10829
10850
  # Timestamp
10830
10851
  #
10831
- # UI name: [Recipients interacted][102]
10852
+ # UI name: [Recipients interacted][103]
10832
10853
  #
10833
10854
  # RECIPIENTS\_TARGETED
10834
10855
  #
@@ -10840,7 +10861,7 @@ module Aws::Connect
10840
10861
  #
10841
10862
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10842
10863
  #
10843
- # UI name: [Recipients targeted][103]
10864
+ # UI name: [Recipients targeted][104]
10844
10865
  #
10845
10866
  # REOPENED\_CASE\_ACTIONS
10846
10867
  #
@@ -10850,7 +10871,7 @@ module Aws::Connect
10850
10871
  #
10851
10872
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10852
10873
  #
10853
- # UI name: [Cases reopened][104]
10874
+ # UI name: [Cases reopened][105]
10854
10875
  #
10855
10876
  # RESOLVED\_CASE\_ACTIONS
10856
10877
  #
@@ -10860,7 +10881,7 @@ module Aws::Connect
10860
10881
  #
10861
10882
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10862
10883
  #
10863
- # UI name: [Cases resolved][105]
10884
+ # UI name: [Cases resolved][106]
10864
10885
  #
10865
10886
  # SERVICE\_LEVEL
10866
10887
  #
@@ -10875,7 +10896,7 @@ module Aws::Connect
10875
10896
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10876
10897
  # (for "Less than") or `LTE` (for "Less than equal").
10877
10898
  #
10878
- # UI name: [Service level X][106]
10899
+ # UI name: [Service level X][107]
10879
10900
  #
10880
10901
  # STEP\_CONTACTS\_QUEUED
10881
10902
  #
@@ -10907,7 +10928,7 @@ module Aws::Connect
10907
10928
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10908
10929
  # Agent Hierarchy
10909
10930
  #
10910
- # UI name: [Agent API connecting time][107]
10931
+ # UI name: [Agent API connecting time][108]
10911
10932
  #
10912
10933
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
10913
10934
  # metric.
@@ -10930,7 +10951,7 @@ module Aws::Connect
10930
10951
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10931
10952
  # RoutingStepExpression, Q in Connect
10932
10953
  #
10933
- # UI name: [Contact abandoned][108]
10954
+ # UI name: [Contact abandoned][109]
10934
10955
  #
10935
10956
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10936
10957
  #
@@ -10943,7 +10964,7 @@ module Aws::Connect
10943
10964
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10944
10965
  # (for "Less than") or `LTE` (for "Less than equal").
10945
10966
  #
10946
- # UI name: [Contacts abandoned in X seconds][109]
10967
+ # UI name: [Contacts abandoned in X seconds][110]
10947
10968
  #
10948
10969
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10949
10970
  #
@@ -10956,7 +10977,7 @@ module Aws::Connect
10956
10977
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10957
10978
  # (for "Less than") or `LTE` (for "Less than equal").
10958
10979
  #
10959
- # UI name: [Contacts answered in X seconds][110]
10980
+ # UI name: [Contacts answered in X seconds][111]
10960
10981
  #
10961
10982
  # SUM\_CONTACT\_FLOW\_TIME
10962
10983
  #
@@ -10965,7 +10986,7 @@ module Aws::Connect
10965
10986
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10966
10987
  # Agent Hierarchy, Q in Connect
10967
10988
  #
10968
- # UI name: [Contact flow time][111]
10989
+ # UI name: [Contact flow time][112]
10969
10990
  #
10970
10991
  # SUM\_CONTACT\_TIME\_AGENT
10971
10992
  #
@@ -10973,7 +10994,7 @@ module Aws::Connect
10973
10994
  #
10974
10995
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10975
10996
  #
10976
- # UI name: [Agent on contact time][112]
10997
+ # UI name: [Agent on contact time][113]
10977
10998
  #
10978
10999
  # SUM\_CONTACTS\_DISCONNECTED
10979
11000
  #
@@ -10985,7 +11006,7 @@ module Aws::Connect
10985
11006
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10986
11007
  # Connect
10987
11008
  #
10988
- # UI name: [Contact disconnected][113]
11009
+ # UI name: [Contact disconnected][114]
10989
11010
  #
10990
11011
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10991
11012
  #
@@ -10993,7 +11014,7 @@ module Aws::Connect
10993
11014
  #
10994
11015
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10995
11016
  #
10996
- # UI name: [Error status time][114]
11017
+ # UI name: [Error status time][115]
10997
11018
  #
10998
11019
  # SUM\_HANDLE\_TIME
10999
11020
  #
@@ -11002,7 +11023,7 @@ module Aws::Connect
11002
11023
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11003
11024
  # Agent Hierarchy, Q in Connect
11004
11025
  #
11005
- # UI name: [Contact handle time][115]
11026
+ # UI name: [Contact handle time][116]
11006
11027
  #
11007
11028
  # SUM\_HOLD\_TIME
11008
11029
  #
@@ -11011,7 +11032,7 @@ module Aws::Connect
11011
11032
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11012
11033
  # Agent Hierarchy, Q in Connect
11013
11034
  #
11014
- # UI name: [Customer hold time][116]
11035
+ # UI name: [Customer hold time][117]
11015
11036
  #
11016
11037
  # SUM\_IDLE\_TIME\_AGENT
11017
11038
  #
@@ -11019,7 +11040,7 @@ module Aws::Connect
11019
11040
  #
11020
11041
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11021
11042
  #
11022
- # UI name: [Agent idle time][117]
11043
+ # UI name: [Agent idle time][118]
11023
11044
  #
11024
11045
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11025
11046
  #
@@ -11028,7 +11049,7 @@ module Aws::Connect
11028
11049
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11029
11050
  # Agent Hierarchy, Q in Connect
11030
11051
  #
11031
- # UI name: [Agent interaction and hold time][118]
11052
+ # UI name: [Agent interaction and hold time][119]
11032
11053
  #
11033
11054
  # SUM\_INTERACTION\_TIME
11034
11055
  #
@@ -11037,7 +11058,7 @@ module Aws::Connect
11037
11058
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11038
11059
  # Agent Hierarchy
11039
11060
  #
11040
- # UI name: [Agent interaction time][119]
11061
+ # UI name: [Agent interaction time][120]
11041
11062
  #
11042
11063
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11043
11064
  #
@@ -11045,7 +11066,7 @@ module Aws::Connect
11045
11066
  #
11046
11067
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11047
11068
  #
11048
- # UI name: [Agent non-productive time][120]
11069
+ # UI name: [Agent non-productive time][121]
11049
11070
  #
11050
11071
  # SUM\_ONLINE\_TIME\_AGENT
11051
11072
  #
@@ -11053,7 +11074,7 @@ module Aws::Connect
11053
11074
  #
11054
11075
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11055
11076
  #
11056
- # UI name: [Online time][121]
11077
+ # UI name: [Online time][122]
11057
11078
  #
11058
11079
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11059
11080
  #
@@ -11062,7 +11083,7 @@ module Aws::Connect
11062
11083
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11063
11084
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11064
11085
  #
11065
- # UI name: [Callback attempts][122]
11086
+ # UI name: [Callback attempts][123]
11066
11087
  #
11067
11088
  #
11068
11089
  #
@@ -11080,114 +11101,115 @@ module Aws::Connect
11080
11101
  # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
11081
11102
  # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
11082
11103
  # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
11083
- # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11084
- # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11085
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11086
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11087
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11088
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11089
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11090
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11091
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11092
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11093
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11094
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11095
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11096
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11097
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11098
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11099
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11100
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11101
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11102
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11103
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11104
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11105
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11106
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11107
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11108
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11109
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11110
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11111
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11112
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11113
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11114
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11115
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11116
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11117
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11118
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11119
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11120
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11121
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11122
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11123
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11124
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11125
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11126
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11127
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11128
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11129
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11130
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11131
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11132
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11133
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11134
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11135
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11136
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11137
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11138
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11139
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11140
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11141
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11142
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11143
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11144
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11145
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11146
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11147
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11148
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11149
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11150
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11151
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11152
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11153
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11154
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11155
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11156
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11157
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11158
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11159
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11160
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11161
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11162
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11163
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11164
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11165
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11166
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11167
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11168
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11169
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11170
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11171
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11172
- # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11173
- # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11174
- # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11175
- # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11176
- # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11177
- # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11178
- # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11179
- # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11180
- # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11181
- # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11182
- # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11183
- # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11184
- # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11185
- # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11186
- # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11187
- # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11188
- # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11189
- # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11190
- # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11104
+ # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency
11105
+ # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11106
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11107
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11108
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11109
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11110
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11111
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11112
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11113
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11114
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11115
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11116
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11117
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11118
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11119
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11120
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11121
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11122
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11123
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11124
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11125
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11126
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11127
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11128
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11129
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11130
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11131
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11132
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11133
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11134
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11135
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11136
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11137
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11138
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11139
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11140
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11141
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11142
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11143
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11144
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11145
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11146
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11147
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11148
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11149
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11150
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11151
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11152
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11153
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11154
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11155
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11156
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11157
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11158
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11159
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11160
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11161
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11162
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11163
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11164
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11165
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11166
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11167
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11168
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11169
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11170
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11171
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11172
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11173
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11174
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11175
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11176
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11177
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11178
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11179
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11180
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11181
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11182
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11183
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11184
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11185
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11186
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11187
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11188
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11189
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11190
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11191
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11192
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11193
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11194
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11195
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11196
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11197
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11198
+ # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11199
+ # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11200
+ # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11201
+ # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11202
+ # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11203
+ # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11204
+ # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11205
+ # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11206
+ # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11207
+ # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11208
+ # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11209
+ # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11210
+ # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11211
+ # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11212
+ # [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11191
11213
  #
11192
11214
  # @option params [String] :next_token
11193
11215
  # The token for the next set of results. Use the value returned in the
@@ -18610,8 +18632,10 @@ module Aws::Connect
18610
18632
  # and then puts the contact in queue, the call is then routed to the
18611
18633
  # agent, like any other inbound case.
18612
18634
  #
18613
- # There is a 60-second dialing timeout for this operation. If the call
18614
- # is not connected after 60 seconds, it fails.
18635
+ # Dialing timeout for this operation can be configured with the
18636
+ # “RingTimeoutInSeconds” parameter. If not specified, the default
18637
+ # dialing timeout will be 60 seconds which means if the call is not
18638
+ # connected within 60 seconds, it fails.
18615
18639
  #
18616
18640
  # <note markdown="1"> UK numbers with a 447 prefix are not allowed by default. Before you
18617
18641
  # can dial these UK mobile numbers, you must submit a service quota
@@ -18626,6 +18650,12 @@ module Aws::Connect
18626
18650
  #
18627
18651
  # </note>
18628
18652
  #
18653
+ # <note markdown="1"> For Preview dialing mode, only the Amazon Connect outbound campaigns
18654
+ # service principal is allowed to assume a role in your account and call
18655
+ # this API with OutboundStrategy.
18656
+ #
18657
+ # </note>
18658
+ #
18629
18659
  #
18630
18660
  #
18631
18661
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
@@ -18732,6 +18762,10 @@ module Aws::Connect
18732
18762
  # @option params [Types::OutboundStrategy] :outbound_strategy
18733
18763
  # Information about the outbound strategy.
18734
18764
  #
18765
+ # @option params [Integer] :ring_timeout_in_seconds
18766
+ # The maximum time the outbound call will wait for the destination to
18767
+ # answer the call, in seconds
18768
+ #
18735
18769
  # @return [Types::StartOutboundVoiceContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
18736
18770
  #
18737
18771
  # * {Types::StartOutboundVoiceContactResponse#contact_id #contact_id} => String
@@ -18779,6 +18813,7 @@ module Aws::Connect
18779
18813
  # },
18780
18814
  # },
18781
18815
  # },
18816
+ # ring_timeout_in_seconds: 1,
18782
18817
  # })
18783
18818
  #
18784
18819
  # @example Response structure
@@ -22083,6 +22118,12 @@ module Aws::Connect
22083
22118
  # },
22084
22119
  # user_ids: ["UserId"],
22085
22120
  # },
22121
+ # exclusion: {
22122
+ # user_tags: {
22123
+ # "String" => "String",
22124
+ # },
22125
+ # user_ids: ["UserId"],
22126
+ # },
22086
22127
  # },
22087
22128
  # create_case_action: {
22088
22129
  # fields: [ # required
@@ -22919,7 +22960,7 @@ module Aws::Connect
22919
22960
  tracer: tracer
22920
22961
  )
22921
22962
  context[:gem_name] = 'aws-sdk-connect'
22922
- context[:gem_version] = '1.223.0'
22963
+ context[:gem_version] = '1.225.0'
22923
22964
  Seahorse::Client::Request.new(handlers, context)
22924
22965
  end
22925
22966