aws-sdk-connect 1.222.0 → 1.224.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +10 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +266 -232
  5. data/lib/aws-sdk-connect/client_api.rb +10 -2
  6. data/lib/aws-sdk-connect/types.rb +272 -227
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +5 -2
  9. data/sig/types.rbs +6 -0
  10. metadata +1 -1
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -5708,6 +5708,8 @@ module Aws::Connect
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  # resp.authentication_profile.last_modified_region #=> String
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  # resp.authentication_profile.periodic_session_duration #=> Integer
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  # resp.authentication_profile.max_session_duration #=> Integer
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+ # resp.authentication_profile.session_inactivity_duration #=> Integer
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+ # resp.authentication_profile.session_inactivity_handling_enabled #=> Boolean
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeAuthenticationProfile AWS API Documentation
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  #
@@ -5821,6 +5823,7 @@ module Aws::Connect
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  # resp.contact.last_update_timestamp #=> Time
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  # resp.contact.last_paused_timestamp #=> Time
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  # resp.contact.last_resumed_timestamp #=> Time
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+ # resp.contact.ring_start_timestamp #=> Time
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  # resp.contact.total_pause_count #=> Integer
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  # resp.contact.total_pause_duration_in_seconds #=> Integer
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  # resp.contact.scheduled_timestamp #=> Time
@@ -9529,14 +9532,15 @@ module Aws::Connect
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  # `CASE_STATUS` \| `CHANNEL` \|
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  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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  # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
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- # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
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- # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
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- # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
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- # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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- # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
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+ # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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+ # `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
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+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
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+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
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+ # `Q_CONNECT_ENABLED` \|
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
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  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -9593,13 +9597,13 @@ module Aws::Connect
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  # `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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  # `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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- # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
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- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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- # `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
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- # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
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- # `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
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- # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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- # `ROUTING_STEP_EXPRESSION`
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+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `EVALUATOR_ID` \|
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+ # `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID`
9602
+ # \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \|
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+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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+ # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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+ # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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  #
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  # Type: Array of strings
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  #
@@ -9743,6 +9747,15 @@ module Aws::Connect
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  #
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  # </note>
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  #
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+ # AVG\_AGENT\_CONCURRENCY
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+ #
9752
+ # : Unit: Count
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+ #
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+ # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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+ # Agent Hierarchy, Q in Connect
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+ #
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+ # UI name: [Average agent concurrency][15]
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+ #
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  # AVG\_AGENT\_CONNECTING\_TIME
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  #
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  # : Unit: Seconds
@@ -9754,7 +9767,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy
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  #
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- # UI name: [Average agent API connecting time][15]
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+ # UI name: [Average agent API connecting time][16]
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  #
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  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
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  # metric.
@@ -9768,7 +9781,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
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- # UI name: [Average agent pause time][16]
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+ # UI name: [Average agent pause time][17]
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  #
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  # AVG\_BOT\_CONVERSATION\_TIME
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  #
@@ -9780,7 +9793,7 @@ module Aws::Connect
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
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- # UI name: [Average bot conversation time][17]
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+ # UI name: [Average bot conversation time][18]
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  #
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  # AVG\_BOT\_CONVERSATION\_TURNS
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  #
@@ -9792,7 +9805,7 @@ module Aws::Connect
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
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- # UI name: [Average bot conversation turns][18]
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+ # UI name: [Average bot conversation turns][19]
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  #
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  # AVG\_CASE\_RELATED\_CONTACTS
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  #
@@ -9802,7 +9815,7 @@ module Aws::Connect
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average contacts per case][19]
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+ # UI name: [Average contacts per case][20]
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  #
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  # AVG\_CASE\_RESOLUTION\_TIME
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  #
@@ -9812,7 +9825,7 @@ module Aws::Connect
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Average case resolution time][20]
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+ # UI name: [Average case resolution time][21]
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  #
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  # AVG\_CONTACT\_DURATION
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  #
@@ -9822,7 +9835,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average contact duration][21]
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+ # UI name: [Average contact duration][22]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9837,7 +9850,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
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- # UI name: [Agent average contact first response wait time][22]
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+ # UI name: [Agent average contact first response wait time][23]
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  #
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  # AVG\_CONVERSATION\_CLOSE\_TIME
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  #
@@ -9848,7 +9861,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
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- # UI name: [Average conversation close time][23]
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+ # UI name: [Average conversation close time][24]
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  #
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  # AVG\_CONVERSATION\_DURATION
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  #
@@ -9858,7 +9871,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average conversation duration][24]
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+ # UI name: [Average conversation duration][25]
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  #
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  # AVG\_DIALS\_PER\_MINUTE
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  #
@@ -9869,7 +9882,7 @@ module Aws::Connect
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  #
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  # Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
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  #
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- # UI name: [Average dials per minute][25]
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+ # UI name: [Average dials per minute][26]
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  #
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  # AVG\_EVALUATION\_SCORE
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  #
@@ -9879,7 +9892,7 @@ module Aws::Connect
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  # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
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  #
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- # UI name: [Average evaluation score][26]
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+ # UI name: [Average evaluation score][27]
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  #
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  # AVG\_FIRST\_RESPONSE\_TIME\_AGENT
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  #
@@ -9890,7 +9903,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
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- # UI name: [Average agent first response time][27]
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+ # UI name: [Average agent first response time][28]
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  #
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  # AVG\_FLOW\_TIME
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  #
@@ -9902,7 +9915,7 @@ module Aws::Connect
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  # Flows outcome type, Flows resource ID, Initiation method, Resource
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  # published timestamp
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  #
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- # UI name: [Average flow time][28]
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+ # UI name: [Average flow time][29]
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  #
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  # AVG\_GREETING\_TIME\_AGENT
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  #
@@ -9915,7 +9928,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average agent greeting time][29]
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+ # UI name: [Average agent greeting time][30]
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  #
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  # AVG\_HANDLE\_TIME
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  #
@@ -9925,7 +9938,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # RoutingStepExpression
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  #
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- # UI name: [Average handle time][30]
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+ # UI name: [Average handle time][31]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9939,7 +9952,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average customer hold time][31]
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+ # UI name: [Average customer hold time][32]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9953,7 +9966,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
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- # UI name: [Average customer hold time all contacts][32]
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+ # UI name: [Average customer hold time all contacts][33]
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  #
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  # AVG\_HOLDS
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  #
@@ -9963,7 +9976,7 @@ module Aws::Connect
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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  # Q in Connect
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  #
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- # UI name: [Average holds][33]
9979
+ # UI name: [Average holds][34]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
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  #
@@ -9977,7 +9990,7 @@ module Aws::Connect
9977
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
9979
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  #
9980
- # UI name: [Average agent interaction and customer hold time][34]
9993
+ # UI name: [Average agent interaction and customer hold time][35]
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  #
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  # AVG\_INTERACTION\_TIME
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  #
@@ -9988,7 +10001,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9990
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  #
9991
- # UI name: [Average agent interaction time][35]
10004
+ # UI name: [Average agent interaction time][36]
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  #
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9994
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  #
@@ -10005,7 +10018,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
10007
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  #
10008
- # UI name: [Average agent interruptions][36]
10021
+ # UI name: [Average agent interruptions][37]
10009
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  #
10010
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  # AVG\_INTERRUPTION\_TIME\_AGENT
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  #
@@ -10018,7 +10031,7 @@ module Aws::Connect
10018
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
10020
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  #
10021
- # UI name: [Average agent interruption time][37]
10034
+ # UI name: [Average agent interruption time][38]
10022
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  #
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  # AVG\_MESSAGE\_LENGTH\_AGENT
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  #
@@ -10029,7 +10042,7 @@ module Aws::Connect
10029
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
10032
- # UI name: [Average agent message length][38]
10045
+ # UI name: [Average agent message length][39]
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  #
10034
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  # AVG\_MESSAGE\_LENGTH\_CUSTOMER
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  #
@@ -10040,7 +10053,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
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- # UI name: [Average customer message length][39]
10056
+ # UI name: [Average customer message length][40]
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  #
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  # AVG\_MESSAGES
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  #
@@ -10051,7 +10064,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
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  #
10054
- # UI name: [Average messages][40]
10067
+ # UI name: [Average messages][41]
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  #
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  # AVG\_MESSAGES\_AGENT
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  #
@@ -10062,7 +10075,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
10064
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  #
10065
- # UI name: [Average agent messages][41]
10078
+ # UI name: [Average agent messages][42]
10066
10079
  #
10067
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  # AVG\_MESSAGES\_BOT
10068
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  #
@@ -10073,7 +10086,7 @@ module Aws::Connect
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
10075
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  #
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- # UI name: [Average bot messages][42]
10089
+ # UI name: [Average bot messages][43]
10077
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  #
10078
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  # AVG\_MESSAGES\_CUSTOMER
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  #
@@ -10084,7 +10097,7 @@ module Aws::Connect
10084
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
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  # Queue, Q in Connect
10086
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  #
10087
- # UI name: [Average customer messages][43]
10100
+ # UI name: [Average customer messages][44]
10088
10101
  #
10089
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  # AVG\_NON\_TALK\_TIME
10090
10103
  #
@@ -10097,7 +10110,7 @@ module Aws::Connect
10097
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10098
10111
  # Connect
10099
10112
  #
10100
- # UI name: [Average non-talk time][44]
10113
+ # UI name: [Average non-talk time][45]
10101
10114
  #
10102
10115
  # AVG\_QUEUE\_ANSWER\_TIME
10103
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  #
@@ -10106,7 +10119,7 @@ module Aws::Connect
10106
10119
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10107
10120
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10108
10121
  #
10109
- # UI name: [Average queue answer time][45]
10122
+ # UI name: [Average queue answer time][46]
10110
10123
  #
10111
10124
  # Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
10112
10125
  # `DISCONNECT_REASON`
@@ -10123,7 +10136,7 @@ module Aws::Connect
10123
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  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect,
10124
10137
  # Agent Hierarchy
10125
10138
  #
10126
- # UI name: [Avg. queue answer time - customer first callback][46]
10139
+ # UI name: [Avg. queue answer time - customer first callback][47]
10127
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  #
10128
10141
  # AVG\_RESPONSE\_TIME\_AGENT
10129
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  #
@@ -10134,7 +10147,7 @@ module Aws::Connect
10134
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  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10135
10148
  # Queue, Q in Connect
10136
10149
  #
10137
- # UI name: [Average agent response time][47]
10150
+ # UI name: [Average agent response time][48]
10138
10151
  #
10139
10152
  # AVG\_RESPONSE\_TIME\_CUSTOMER
10140
10153
  #
@@ -10145,7 +10158,7 @@ module Aws::Connect
10145
10158
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10146
10159
  # Queue, Q in Connect
10147
10160
  #
10148
- # UI name: [Average customer response time][48]
10161
+ # UI name: [Average customer response time][49]
10149
10162
  #
10150
10163
  # AVG\_RESOLUTION\_TIME
10151
10164
  #
@@ -10154,7 +10167,7 @@ module Aws::Connect
10154
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
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  # contact/segmentAttributes/connect:Subtype, Q in Connect
10156
10169
  #
10157
- # UI name: [Average resolution time][49]
10170
+ # UI name: [Average resolution time][50]
10158
10171
  #
10159
10172
  # AVG\_TALK\_TIME
10160
10173
  #
@@ -10167,7 +10180,7 @@ module Aws::Connect
10167
10180
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10168
10181
  # Connect
10169
10182
  #
10170
- # UI name: [Average talk time][50]
10183
+ # UI name: [Average talk time][51]
10171
10184
  #
10172
10185
  # AVG\_TALK\_TIME\_AGENT
10173
10186
  #
@@ -10180,7 +10193,7 @@ module Aws::Connect
10180
10193
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10181
10194
  # Connect
10182
10195
  #
10183
- # UI name: [Average agent talk time][51]
10196
+ # UI name: [Average agent talk time][52]
10184
10197
  #
10185
10198
  # AVG\_TALK\_TIME\_CUSTOMER
10186
10199
  #
@@ -10193,7 +10206,7 @@ module Aws::Connect
10193
10206
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10194
10207
  # Connect
10195
10208
  #
10196
- # UI name: [Average customer talk time][52]
10209
+ # UI name: [Average customer talk time][53]
10197
10210
  #
10198
10211
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10199
10212
  #
@@ -10204,7 +10217,7 @@ module Aws::Connect
10204
10217
  #
10205
10218
  # Valid groupings and filters: Campaign
10206
10219
  #
10207
- # UI name: [Average wait time after customer connection][53]
10220
+ # UI name: [Average wait time after customer connection][54]
10208
10221
  #
10209
10222
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
10210
10223
  #
@@ -10215,7 +10228,7 @@ module Aws::Connect
10215
10228
  # Agent Hierarchy
10216
10229
  #
10217
10230
  # UI name: [Avg. wait time after customer connection - customer first
10218
- # callback][54]
10231
+ # callback][55]
10219
10232
  #
10220
10233
  # AVG\_WEIGHTED\_EVALUATION\_SCORE
10221
10234
  #
@@ -10225,7 +10238,7 @@ module Aws::Connect
10225
10238
  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
10226
10239
  # Evaluation Source, Form Version, Queue, Routing Profile
10227
10240
  #
10228
- # UI name: [Average weighted evaluation score][55]
10241
+ # UI name: [Average weighted evaluation score][56]
10229
10242
  #
10230
10243
  # BOT\_CONVERSATIONS\_COMPLETED
10231
10244
  #
@@ -10237,7 +10250,7 @@ module Aws::Connect
10237
10250
  # Flow type, Flow action ID, Invoking resource published timestamp,
10238
10251
  # Initiation method, Invoking resource type, Parent flows resource ID
10239
10252
  #
10240
- # UI name: [Bot conversations completed][56]
10253
+ # UI name: [Bot conversations completed][57]
10241
10254
  #
10242
10255
  # BOT\_INTENTS\_COMPLETED
10243
10256
  #
@@ -10250,7 +10263,7 @@ module Aws::Connect
10250
10263
  # published timestamp, Initiation method, Invoking resource type,
10251
10264
  # Parent flows resource ID
10252
10265
  #
10253
- # UI name: [Bot intents completed][57]
10266
+ # UI name: [Bot intents completed][58]
10254
10267
  #
10255
10268
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10256
10269
  #
@@ -10265,7 +10278,7 @@ module Aws::Connect
10265
10278
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10266
10279
  # `GT` (for *Greater than*).
10267
10280
  #
10268
- # UI name: [Campaign contacts abandoned after X][58]
10281
+ # UI name: [Campaign contacts abandoned after X][59]
10269
10282
  #
10270
10283
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10271
10284
  #
@@ -10280,7 +10293,7 @@ module Aws::Connect
10280
10293
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10281
10294
  # `GT` (for *Greater than*).
10282
10295
  #
10283
- # UI name: [Campaign contacts abandoned after X rate][59]
10296
+ # UI name: [Campaign contacts abandoned after X rate][60]
10284
10297
  #
10285
10298
  # CAMPAIGN\_INTERACTIONS
10286
10299
  #
@@ -10293,7 +10306,7 @@ module Aws::Connect
10293
10306
  #
10294
10307
  # Valid groupings and filters: Campaign
10295
10308
  #
10296
- # UI name: [Campaign interactions][60]
10309
+ # UI name: [Campaign interactions][61]
10297
10310
  #
10298
10311
  # CAMPAIGN\_PROGRESS\_RATE
10299
10312
  #
@@ -10305,7 +10318,7 @@ module Aws::Connect
10305
10318
  #
10306
10319
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10307
10320
  #
10308
- # UI name: [Campaign progress rate][61]
10321
+ # UI name: [Campaign progress rate][62]
10309
10322
  #
10310
10323
  # CAMPAIGN\_SEND\_ATTEMPTS
10311
10324
  #
@@ -10316,7 +10329,7 @@ module Aws::Connect
10316
10329
  # Valid groupings and filters: Campaign, Channel,
10317
10330
  # contact/segmentAttributes/connect:Subtype
10318
10331
  #
10319
- # UI name: [Campaign send attempts][62]
10332
+ # UI name: [Campaign send attempts][63]
10320
10333
  #
10321
10334
  # CAMPAIGN\_SEND\_EXCLUSIONS
10322
10335
  #
@@ -10329,7 +10342,7 @@ module Aws::Connect
10329
10342
  # Valid groupings and filters: Campaign, Campaign Excluded Event Type,
10330
10343
  # Campaign Execution Timestamp
10331
10344
  #
10332
- # UI name: [Campaign send exclusions][63]
10345
+ # UI name: [Campaign send exclusions][64]
10333
10346
  #
10334
10347
  # CASES\_CREATED
10335
10348
  #
@@ -10339,7 +10352,7 @@ module Aws::Connect
10339
10352
  #
10340
10353
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10341
10354
  #
10342
- # UI name: [Cases created][64]
10355
+ # UI name: [Cases created][65]
10343
10356
  #
10344
10357
  # CONTACTS\_CREATED
10345
10358
  #
@@ -10350,7 +10363,7 @@ module Aws::Connect
10350
10363
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10351
10364
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10352
10365
  #
10353
- # UI name: [Contacts created][65]
10366
+ # UI name: [Contacts created][66]
10354
10367
  #
10355
10368
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10356
10369
  #
@@ -10366,7 +10379,7 @@ module Aws::Connect
10366
10379
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10367
10380
  # RoutingStepExpression, Q in Connect
10368
10381
  #
10369
- # UI name: [Contacts handled][66]
10382
+ # UI name: [Contacts handled][67]
10370
10383
  #
10371
10384
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10372
10385
  #
@@ -10381,7 +10394,7 @@ module Aws::Connect
10381
10394
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10382
10395
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10383
10396
  #
10384
- # UI name: [Contacts handled (connected to agent timestamp)][67]
10397
+ # UI name: [Contacts handled (connected to agent timestamp)][68]
10385
10398
  #
10386
10399
  # CONTACTS\_HOLD\_ABANDONS
10387
10400
  #
@@ -10391,7 +10404,7 @@ module Aws::Connect
10391
10404
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10392
10405
  # Connect
10393
10406
  #
10394
- # UI name: [Contacts hold disconnect][68]
10407
+ # UI name: [Contacts hold disconnect][69]
10395
10408
  #
10396
10409
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
10397
10410
  #
@@ -10400,7 +10413,7 @@ module Aws::Connect
10400
10413
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10401
10414
  # Agent Hierarchy, Q in Connect
10402
10415
  #
10403
- # UI name: [Contacts hold agent disconnect][69]
10416
+ # UI name: [Contacts hold agent disconnect][70]
10404
10417
  #
10405
10418
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
10406
10419
  #
@@ -10409,7 +10422,7 @@ module Aws::Connect
10409
10422
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10410
10423
  # Agent Hierarchy, Q in Connect
10411
10424
  #
10412
- # UI name: [Contacts hold customer disconnect][70]
10425
+ # UI name: [Contacts hold customer disconnect][71]
10413
10426
  #
10414
10427
  # CONTACTS\_PUT\_ON\_HOLD
10415
10428
  #
@@ -10418,7 +10431,7 @@ module Aws::Connect
10418
10431
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10419
10432
  # Agent Hierarchy, Q in Connect
10420
10433
  #
10421
- # UI name: [Contacts put on hold][71]
10434
+ # UI name: [Contacts put on hold][72]
10422
10435
  #
10423
10436
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
10424
10437
  #
@@ -10427,7 +10440,7 @@ module Aws::Connect
10427
10440
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10428
10441
  # Agent Hierarchy, Q in Connect
10429
10442
  #
10430
- # UI name: [Contacts transferred out external][72]
10443
+ # UI name: [Contacts transferred out external][73]
10431
10444
  #
10432
10445
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
10433
10446
  #
@@ -10436,7 +10449,7 @@ module Aws::Connect
10436
10449
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10437
10450
  # Agent Hierarchy, Q in Connect
10438
10451
  #
10439
- # UI name: [Contacts transferred out internal][73]
10452
+ # UI name: [Contacts transferred out internal][74]
10440
10453
  #
10441
10454
  # CONTACTS\_QUEUED
10442
10455
  #
@@ -10446,7 +10459,7 @@ module Aws::Connect
10446
10459
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10447
10460
  # Connect
10448
10461
  #
10449
- # UI name: [Contacts queued][74]
10462
+ # UI name: [Contacts queued][75]
10450
10463
  #
10451
10464
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
10452
10465
  #
@@ -10455,7 +10468,7 @@ module Aws::Connect
10455
10468
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
10456
10469
  # contact/segmentAttributes/connect:Subtype
10457
10470
  #
10458
- # UI name: [Contacts queued (enqueue timestamp)][75]
10471
+ # UI name: [Contacts queued (enqueue timestamp)][76]
10459
10472
  #
10460
10473
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
10461
10474
  #
@@ -10468,7 +10481,7 @@ module Aws::Connect
10468
10481
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10469
10482
  # (for "Less than") or `LTE` (for "Less than equal").
10470
10483
  #
10471
- # UI name: [Contacts removed from queue in X seconds][76]
10484
+ # UI name: [Contacts removed from queue in X seconds][77]
10472
10485
  #
10473
10486
  # CONTACTS\_RESOLVED\_IN\_X
10474
10487
  #
@@ -10481,7 +10494,7 @@ module Aws::Connect
10481
10494
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10482
10495
  # (for "Less than") or `LTE` (for "Less than equal").
10483
10496
  #
10484
- # UI name: [Contacts resolved in X][77]
10497
+ # UI name: [Contacts resolved in X][78]
10485
10498
  #
10486
10499
  # CONTACTS\_TRANSFERRED\_OUT
10487
10500
  #
@@ -10491,7 +10504,7 @@ module Aws::Connect
10491
10504
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
10492
10505
  # Q in Connect
10493
10506
  #
10494
- # UI name: [Contacts transferred out][78]
10507
+ # UI name: [Contacts transferred out][79]
10495
10508
  #
10496
10509
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10497
10510
  #
@@ -10505,7 +10518,7 @@ module Aws::Connect
10505
10518
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10506
10519
  # Connect
10507
10520
  #
10508
- # UI name: [Contacts transferred out by agent][79]
10521
+ # UI name: [Contacts transferred out by agent][80]
10509
10522
  #
10510
10523
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
10511
10524
  #
@@ -10515,7 +10528,7 @@ module Aws::Connect
10515
10528
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10516
10529
  # Connect
10517
10530
  #
10518
- # UI name: [Contacts transferred out queue][80]
10531
+ # UI name: [Contacts transferred out queue][81]
10519
10532
  #
10520
10533
  # CURRENT\_CASES
10521
10534
  #
@@ -10525,7 +10538,7 @@ module Aws::Connect
10525
10538
  #
10526
10539
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10527
10540
  #
10528
- # UI name: [Current cases][81]
10541
+ # UI name: [Current cases][82]
10529
10542
  #
10530
10543
  # CONVERSATIONS\_ABANDONED
10531
10544
  #
@@ -10536,7 +10549,7 @@ module Aws::Connect
10536
10549
  # Feature, RoutingStepExpression, Initiation method, Routing Profile,
10537
10550
  # Queue, Q in Connect
10538
10551
  #
10539
- # UI name: [Conversations abandoned][82]
10552
+ # UI name: [Conversations abandoned][83]
10540
10553
  #
10541
10554
  # DELIVERY\_ATTEMPTS
10542
10555
  #
@@ -10552,7 +10565,7 @@ module Aws::Connect
10552
10565
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10553
10566
  # Routing Profile
10554
10567
  #
10555
- # UI name: [Delivery attempts][83]
10568
+ # UI name: [Delivery attempts][84]
10556
10569
  #
10557
10570
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10558
10571
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10578,7 +10591,7 @@ module Aws::Connect
10578
10591
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
10579
10592
  # Routing Profile
10580
10593
  #
10581
- # UI name: [Delivery attempt disposition rate][84]
10594
+ # UI name: [Delivery attempt disposition rate][85]
10582
10595
  #
10583
10596
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
10584
10597
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10596,7 +10609,7 @@ module Aws::Connect
10596
10609
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10597
10610
  # Profile
10598
10611
  #
10599
- # UI name: [Evaluations performed][85]
10612
+ # UI name: [Evaluations performed][86]
10600
10613
  #
10601
10614
  # FLOWS\_OUTCOME
10602
10615
  #
@@ -10608,7 +10621,7 @@ module Aws::Connect
10608
10621
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10609
10622
  # published timestamp
10610
10623
  #
10611
- # UI name: [Flows outcome][86]
10624
+ # UI name: [Flows outcome][87]
10612
10625
  #
10613
10626
  # FLOWS\_STARTED
10614
10627
  #
@@ -10619,7 +10632,7 @@ module Aws::Connect
10619
10632
  # resource ID, Flows resource ID, Initiation method, Resource
10620
10633
  # published timestamp
10621
10634
  #
10622
- # UI name: [Flows started][87]
10635
+ # UI name: [Flows started][88]
10623
10636
  #
10624
10637
  # HUMAN\_ANSWERED\_CALLS
10625
10638
  #
@@ -10631,7 +10644,7 @@ module Aws::Connect
10631
10644
  #
10632
10645
  # Valid groupings and filters: Agent, Campaign
10633
10646
  #
10634
- # UI name: [Human answered][88]
10647
+ # UI name: [Human answered][89]
10635
10648
  #
10636
10649
  # MAX\_FLOW\_TIME
10637
10650
  #
@@ -10643,7 +10656,7 @@ module Aws::Connect
10643
10656
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10644
10657
  # published timestamp
10645
10658
  #
10646
- # UI name: [Maximum flow time][89]
10659
+ # UI name: [Maximum flow time][90]
10647
10660
  #
10648
10661
  # MAX\_QUEUED\_TIME
10649
10662
  #
@@ -10653,7 +10666,7 @@ module Aws::Connect
10653
10666
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10654
10667
  # Connect
10655
10668
  #
10656
- # UI name: [Maximum queued time][90]
10669
+ # UI name: [Maximum queued time][91]
10657
10670
  #
10658
10671
  # MIN\_FLOW\_TIME
10659
10672
  #
@@ -10665,7 +10678,7 @@ module Aws::Connect
10665
10678
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10666
10679
  # published timestamp
10667
10680
  #
10668
- # UI name: [Minimum flow time][91]
10681
+ # UI name: [Minimum flow time][92]
10669
10682
  #
10670
10683
  # PERCENT\_AUTOMATIC\_FAILS
10671
10684
  #
@@ -10675,7 +10688,7 @@ module Aws::Connect
10675
10688
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
10676
10689
  # Profile
10677
10690
  #
10678
- # UI name: [Automatic fails percent][92]
10691
+ # UI name: [Automatic fails percent][93]
10679
10692
  #
10680
10693
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
10681
10694
  #
@@ -10687,7 +10700,7 @@ module Aws::Connect
10687
10700
  # Flow type, Flow action ID, Invoking resource published timestamp,
10688
10701
  # Initiation method, Invoking resource type, Parent flows resource ID
10689
10702
  #
10690
- # UI name: [Percent bot conversations outcome][93]
10703
+ # UI name: [Percent bot conversations outcome][94]
10691
10704
  #
10692
10705
  # PERCENT\_BOT\_INTENTS\_OUTCOME
10693
10706
  #
@@ -10700,7 +10713,7 @@ module Aws::Connect
10700
10713
  # published timestamp, Initiation method, Invoking resource type,
10701
10714
  # Parent flows resource ID
10702
10715
  #
10703
- # UI name: [Percent bot intents outcome][94]
10716
+ # UI name: [Percent bot intents outcome][95]
10704
10717
  #
10705
10718
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
10706
10719
  #
@@ -10710,7 +10723,7 @@ module Aws::Connect
10710
10723
  #
10711
10724
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10712
10725
  #
10713
- # UI name: [Cases resolved on first contact][95]
10726
+ # UI name: [Cases resolved on first contact][96]
10714
10727
  #
10715
10728
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
10716
10729
  #
@@ -10742,7 +10755,7 @@ module Aws::Connect
10742
10755
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10743
10756
  # published timestamp
10744
10757
  #
10745
- # UI name: [Flows outcome percentage][96].
10758
+ # UI name: [Flows outcome percentage][97].
10746
10759
  #
10747
10760
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10748
10761
  #
@@ -10759,7 +10772,7 @@ module Aws::Connect
10759
10772
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10760
10773
  # Connect
10761
10774
  #
10762
- # UI name: [Non-talk time percent][97]
10775
+ # UI name: [Non-talk time percent][98]
10763
10776
  #
10764
10777
  # PERCENT\_TALK\_TIME
10765
10778
  #
@@ -10772,7 +10785,7 @@ module Aws::Connect
10772
10785
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10773
10786
  # Connect
10774
10787
  #
10775
- # UI name: [Talk time percent][98]
10788
+ # UI name: [Talk time percent][99]
10776
10789
  #
10777
10790
  # PERCENT\_TALK\_TIME\_AGENT
10778
10791
  #
@@ -10785,7 +10798,7 @@ module Aws::Connect
10785
10798
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10786
10799
  # Connect
10787
10800
  #
10788
- # UI name: [Agent talk time percent][99]
10801
+ # UI name: [Agent talk time percent][100]
10789
10802
  #
10790
10803
  # PERCENT\_TALK\_TIME\_CUSTOMER
10791
10804
  #
@@ -10798,7 +10811,7 @@ module Aws::Connect
10798
10811
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10799
10812
  # Connect
10800
10813
  #
10801
- # UI name: [Customer talk time percent][100]
10814
+ # UI name: [Customer talk time percent][101]
10802
10815
  #
10803
10816
  # RECIPIENTS\_ATTEMPTED
10804
10817
  #
@@ -10810,7 +10823,7 @@ module Aws::Connect
10810
10823
  #
10811
10824
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10812
10825
  #
10813
- # UI name: [Recipients attempted][101]
10826
+ # UI name: [Recipients attempted][102]
10814
10827
  #
10815
10828
  # RECIPIENTS\_INTERACTED
10816
10829
  #
@@ -10826,7 +10839,7 @@ module Aws::Connect
10826
10839
  # contact/segmentAttributes/connect:Subtype, Campaign Execution
10827
10840
  # Timestamp
10828
10841
  #
10829
- # UI name: [Recipients interacted][102]
10842
+ # UI name: [Recipients interacted][103]
10830
10843
  #
10831
10844
  # RECIPIENTS\_TARGETED
10832
10845
  #
@@ -10838,7 +10851,7 @@ module Aws::Connect
10838
10851
  #
10839
10852
  # Valid groupings and filters: Campaign, Campaign Execution Timestamp
10840
10853
  #
10841
- # UI name: [Recipients targeted][103]
10854
+ # UI name: [Recipients targeted][104]
10842
10855
  #
10843
10856
  # REOPENED\_CASE\_ACTIONS
10844
10857
  #
@@ -10848,7 +10861,7 @@ module Aws::Connect
10848
10861
  #
10849
10862
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10850
10863
  #
10851
- # UI name: [Cases reopened][104]
10864
+ # UI name: [Cases reopened][105]
10852
10865
  #
10853
10866
  # RESOLVED\_CASE\_ACTIONS
10854
10867
  #
@@ -10858,7 +10871,7 @@ module Aws::Connect
10858
10871
  #
10859
10872
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10860
10873
  #
10861
- # UI name: [Cases resolved][105]
10874
+ # UI name: [Cases resolved][106]
10862
10875
  #
10863
10876
  # SERVICE\_LEVEL
10864
10877
  #
@@ -10873,7 +10886,7 @@ module Aws::Connect
10873
10886
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10874
10887
  # (for "Less than") or `LTE` (for "Less than equal").
10875
10888
  #
10876
- # UI name: [Service level X][106]
10889
+ # UI name: [Service level X][107]
10877
10890
  #
10878
10891
  # STEP\_CONTACTS\_QUEUED
10879
10892
  #
@@ -10905,7 +10918,7 @@ module Aws::Connect
10905
10918
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10906
10919
  # Agent Hierarchy
10907
10920
  #
10908
- # UI name: [Agent API connecting time][107]
10921
+ # UI name: [Agent API connecting time][108]
10909
10922
  #
10910
10923
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
10911
10924
  # metric.
@@ -10928,7 +10941,7 @@ module Aws::Connect
10928
10941
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10929
10942
  # RoutingStepExpression, Q in Connect
10930
10943
  #
10931
- # UI name: [Contact abandoned][108]
10944
+ # UI name: [Contact abandoned][109]
10932
10945
  #
10933
10946
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10934
10947
  #
@@ -10941,7 +10954,7 @@ module Aws::Connect
10941
10954
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10942
10955
  # (for "Less than") or `LTE` (for "Less than equal").
10943
10956
  #
10944
- # UI name: [Contacts abandoned in X seconds][109]
10957
+ # UI name: [Contacts abandoned in X seconds][110]
10945
10958
  #
10946
10959
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10947
10960
  #
@@ -10954,7 +10967,7 @@ module Aws::Connect
10954
10967
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10955
10968
  # (for "Less than") or `LTE` (for "Less than equal").
10956
10969
  #
10957
- # UI name: [Contacts answered in X seconds][110]
10970
+ # UI name: [Contacts answered in X seconds][111]
10958
10971
  #
10959
10972
  # SUM\_CONTACT\_FLOW\_TIME
10960
10973
  #
@@ -10963,7 +10976,7 @@ module Aws::Connect
10963
10976
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
10964
10977
  # Agent Hierarchy, Q in Connect
10965
10978
  #
10966
- # UI name: [Contact flow time][111]
10979
+ # UI name: [Contact flow time][112]
10967
10980
  #
10968
10981
  # SUM\_CONTACT\_TIME\_AGENT
10969
10982
  #
@@ -10971,7 +10984,7 @@ module Aws::Connect
10971
10984
  #
10972
10985
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10973
10986
  #
10974
- # UI name: [Agent on contact time][112]
10987
+ # UI name: [Agent on contact time][113]
10975
10988
  #
10976
10989
  # SUM\_CONTACTS\_DISCONNECTED
10977
10990
  #
@@ -10983,7 +10996,7 @@ module Aws::Connect
10983
10996
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
10984
10997
  # Connect
10985
10998
  #
10986
- # UI name: [Contact disconnected][113]
10999
+ # UI name: [Contact disconnected][114]
10987
11000
  #
10988
11001
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10989
11002
  #
@@ -10991,7 +11004,7 @@ module Aws::Connect
10991
11004
  #
10992
11005
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
10993
11006
  #
10994
- # UI name: [Error status time][114]
11007
+ # UI name: [Error status time][115]
10995
11008
  #
10996
11009
  # SUM\_HANDLE\_TIME
10997
11010
  #
@@ -11000,7 +11013,7 @@ module Aws::Connect
11000
11013
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11001
11014
  # Agent Hierarchy, Q in Connect
11002
11015
  #
11003
- # UI name: [Contact handle time][115]
11016
+ # UI name: [Contact handle time][116]
11004
11017
  #
11005
11018
  # SUM\_HOLD\_TIME
11006
11019
  #
@@ -11009,7 +11022,7 @@ module Aws::Connect
11009
11022
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11010
11023
  # Agent Hierarchy, Q in Connect
11011
11024
  #
11012
- # UI name: [Customer hold time][116]
11025
+ # UI name: [Customer hold time][117]
11013
11026
  #
11014
11027
  # SUM\_IDLE\_TIME\_AGENT
11015
11028
  #
@@ -11017,7 +11030,7 @@ module Aws::Connect
11017
11030
  #
11018
11031
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11019
11032
  #
11020
- # UI name: [Agent idle time][117]
11033
+ # UI name: [Agent idle time][118]
11021
11034
  #
11022
11035
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11023
11036
  #
@@ -11026,7 +11039,7 @@ module Aws::Connect
11026
11039
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11027
11040
  # Agent Hierarchy, Q in Connect
11028
11041
  #
11029
- # UI name: [Agent interaction and hold time][118]
11042
+ # UI name: [Agent interaction and hold time][119]
11030
11043
  #
11031
11044
  # SUM\_INTERACTION\_TIME
11032
11045
  #
@@ -11035,7 +11048,7 @@ module Aws::Connect
11035
11048
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
11036
11049
  # Agent Hierarchy
11037
11050
  #
11038
- # UI name: [Agent interaction time][119]
11051
+ # UI name: [Agent interaction time][120]
11039
11052
  #
11040
11053
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11041
11054
  #
@@ -11043,7 +11056,7 @@ module Aws::Connect
11043
11056
  #
11044
11057
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11045
11058
  #
11046
- # UI name: [Agent non-productive time][120]
11059
+ # UI name: [Agent non-productive time][121]
11047
11060
  #
11048
11061
  # SUM\_ONLINE\_TIME\_AGENT
11049
11062
  #
@@ -11051,7 +11064,7 @@ module Aws::Connect
11051
11064
  #
11052
11065
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
11053
11066
  #
11054
- # UI name: [Online time][121]
11067
+ # UI name: [Online time][122]
11055
11068
  #
11056
11069
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11057
11070
  #
@@ -11060,7 +11073,7 @@ module Aws::Connect
11060
11073
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11061
11074
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11062
11075
  #
11063
- # UI name: [Callback attempts][122]
11076
+ # UI name: [Callback attempts][123]
11064
11077
  #
11065
11078
  #
11066
11079
  #
@@ -11078,114 +11091,115 @@ module Aws::Connect
11078
11091
  # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
11079
11092
  # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
11080
11093
  # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
11081
- # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11082
- # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11083
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11084
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11085
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11086
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11087
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11088
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11089
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11090
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11091
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11092
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11093
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11094
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11095
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11096
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11097
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11098
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11099
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11100
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11101
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11102
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11103
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11104
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11105
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11106
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11107
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11108
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11109
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11110
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11111
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11112
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11113
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11114
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11115
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11116
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11117
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11118
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11119
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11120
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11121
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11122
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11123
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11124
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11125
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11126
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11127
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11128
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11129
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11130
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11131
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11132
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11133
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11134
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11135
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11136
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11137
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11138
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11139
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11140
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11141
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11142
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11143
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11144
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11145
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11146
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11147
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11148
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11149
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11150
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11151
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11152
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11153
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11154
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11155
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11156
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11157
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11158
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11159
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11160
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11161
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11162
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11163
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11164
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11165
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11166
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11167
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11168
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11169
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11170
- # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11171
- # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11172
- # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11173
- # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11174
- # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11175
- # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11176
- # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11177
- # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11178
- # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11179
- # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11180
- # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11181
- # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11182
- # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11183
- # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11184
- # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11185
- # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11186
- # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11187
- # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11188
- # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11094
+ # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency
11095
+ # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
11096
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
11097
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
11098
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
11099
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
11100
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
11101
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
11102
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
11103
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
11104
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
11105
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
11106
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
11107
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
11108
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
11109
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
11110
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
11111
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
11112
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
11113
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
11114
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
11115
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
11116
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
11117
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
11118
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
11119
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
11120
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
11121
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
11122
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
11123
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
11124
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
11125
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
11126
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
11127
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
11128
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
11129
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
11130
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
11131
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
11132
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
11133
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
11134
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
11135
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
11136
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
11137
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
11138
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
11139
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
11140
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
11141
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
11142
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
11143
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
11144
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
11145
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
11146
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
11147
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
11148
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
11149
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
11150
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
11151
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
11152
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
11153
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
11154
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
11155
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
11156
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
11157
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
11158
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
11159
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
11160
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
11161
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
11162
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
11163
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
11164
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
11165
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
11166
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
11167
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
11168
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
11169
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
11170
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
11171
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
11172
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
11173
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
11174
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
11175
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
11176
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
11177
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
11178
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
11179
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
11180
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
11181
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
11182
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
11183
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
11184
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
11185
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
11186
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
11187
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
11188
+ # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
11189
+ # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
11190
+ # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
11191
+ # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
11192
+ # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
11193
+ # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
11194
+ # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
11195
+ # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
11196
+ # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
11197
+ # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
11198
+ # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
11199
+ # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
11200
+ # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
11201
+ # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
11202
+ # [123]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
11189
11203
  #
11190
11204
  # @option params [String] :next_token
11191
11205
  # The token for the next set of results. Use the value returned in the
@@ -18624,6 +18638,12 @@ module Aws::Connect
18624
18638
  #
18625
18639
  # </note>
18626
18640
  #
18641
+ # <note markdown="1"> For Preview dialing mode, only the Amazon Connect outbound campaigns
18642
+ # service principal is allowed to assume a role in your account and call
18643
+ # this API with OutboundStrategy.
18644
+ #
18645
+ # </note>
18646
+ #
18627
18647
  #
18628
18648
  #
18629
18649
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
@@ -18730,6 +18750,10 @@ module Aws::Connect
18730
18750
  # @option params [Types::OutboundStrategy] :outbound_strategy
18731
18751
  # Information about the outbound strategy.
18732
18752
  #
18753
+ # @option params [Integer] :ring_timeout_in_seconds
18754
+ # The maximum time the outbound call will wait for the destination to
18755
+ # answer the call, in seconds
18756
+ #
18733
18757
  # @return [Types::StartOutboundVoiceContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
18734
18758
  #
18735
18759
  # * {Types::StartOutboundVoiceContactResponse#contact_id #contact_id} => String
@@ -18777,6 +18801,7 @@ module Aws::Connect
18777
18801
  # },
18778
18802
  # },
18779
18803
  # },
18804
+ # ring_timeout_in_seconds: 1,
18780
18805
  # })
18781
18806
  #
18782
18807
  # @example Response structure
@@ -19830,6 +19855,13 @@ module Aws::Connect
19830
19855
  #
19831
19856
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
19832
19857
  #
19858
+ # @option params [Integer] :session_inactivity_duration
19859
+ # The period, in minutes, before an agent is automatically signed out of
19860
+ # the contact center when they go inactive.
19861
+ #
19862
+ # @option params [Boolean] :session_inactivity_handling_enabled
19863
+ # Determines if automatic logout on user inactivity is enabled.
19864
+ #
19833
19865
  # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
19834
19866
  #
19835
19867
  # @example Request syntax with placeholder values
@@ -19842,6 +19874,8 @@ module Aws::Connect
19842
19874
  # allowed_ips: ["IpCidr"],
19843
19875
  # blocked_ips: ["IpCidr"],
19844
19876
  # periodic_session_duration: 1,
19877
+ # session_inactivity_duration: 1,
19878
+ # session_inactivity_handling_enabled: false,
19845
19879
  # })
19846
19880
  #
19847
19881
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateAuthenticationProfile AWS API Documentation
@@ -22908,7 +22942,7 @@ module Aws::Connect
22908
22942
  tracer: tracer
22909
22943
  )
22910
22944
  context[:gem_name] = 'aws-sdk-connect'
22911
- context[:gem_version] = '1.222.0'
22945
+ context[:gem_version] = '1.224.0'
22912
22946
  Seahorse::Client::Request.new(handlers, context)
22913
22947
  end
22914
22948