aws-sdk-connect 1.221.0 → 1.222.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +545 -18
- data/lib/aws-sdk-connect/client_api.rb +352 -1
- data/lib/aws-sdk-connect/types.rb +1274 -97
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +263 -14
- data/sig/types.rbs +328 -1
- metadata +1 -1
|
@@ -2502,6 +2502,9 @@ module Aws::Connect
|
|
|
2502
2502
|
# @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
|
|
2503
2503
|
# A scoring strategy of the evaluation form.
|
|
2504
2504
|
#
|
|
2505
|
+
# @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
|
|
2506
|
+
# Configuration information about automated evaluations.
|
|
2507
|
+
#
|
|
2505
2508
|
# @option params [String] :client_token
|
|
2506
2509
|
# A unique, case-sensitive identifier that you provide to ensure the
|
|
2507
2510
|
# idempotency of the request. If not provided, the Amazon Web Services
|
|
@@ -2515,6 +2518,11 @@ module Aws::Connect
|
|
|
2515
2518
|
#
|
|
2516
2519
|
# [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
|
|
2517
2520
|
#
|
|
2521
|
+
# @option params [Hash<String,String>] :tags
|
|
2522
|
+
# The tags used to organize, track, or control access for this resource.
|
|
2523
|
+
# For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
|
|
2524
|
+
# }.
|
|
2525
|
+
#
|
|
2518
2526
|
# @return [Types::CreateEvaluationFormResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
2519
2527
|
#
|
|
2520
2528
|
# * {Types::CreateEvaluationFormResponse#evaluation_form_id #evaluation_form_id} => String
|
|
@@ -2553,11 +2561,17 @@ module Aws::Connect
|
|
|
2553
2561
|
# max_value: 1, # required
|
|
2554
2562
|
# score: 1,
|
|
2555
2563
|
# automatic_fail: false,
|
|
2564
|
+
# automatic_fail_configuration: {
|
|
2565
|
+
# target_section: "ReferenceId",
|
|
2566
|
+
# },
|
|
2556
2567
|
# },
|
|
2557
2568
|
# ],
|
|
2558
2569
|
# automation: {
|
|
2559
2570
|
# property_value: {
|
|
2560
|
-
# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
|
|
2571
|
+
# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
|
|
2572
|
+
# },
|
|
2573
|
+
# answer_source: {
|
|
2574
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
2561
2575
|
# },
|
|
2562
2576
|
# },
|
|
2563
2577
|
# },
|
|
@@ -2568,11 +2582,14 @@ module Aws::Connect
|
|
|
2568
2582
|
# text: "EvaluationFormSingleSelectQuestionOptionText", # required
|
|
2569
2583
|
# score: 1,
|
|
2570
2584
|
# automatic_fail: false,
|
|
2585
|
+
# automatic_fail_configuration: {
|
|
2586
|
+
# target_section: "ReferenceId",
|
|
2587
|
+
# },
|
|
2571
2588
|
# },
|
|
2572
2589
|
# ],
|
|
2573
2590
|
# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
|
|
2574
2591
|
# automation: {
|
|
2575
|
-
# options: [
|
|
2592
|
+
# options: [
|
|
2576
2593
|
# {
|
|
2577
2594
|
# rule_category: {
|
|
2578
2595
|
# category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
|
|
@@ -2582,9 +2599,46 @@ module Aws::Connect
|
|
|
2582
2599
|
# },
|
|
2583
2600
|
# ],
|
|
2584
2601
|
# default_option_ref_id: "ReferenceId",
|
|
2602
|
+
# answer_source: {
|
|
2603
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
2604
|
+
# },
|
|
2605
|
+
# },
|
|
2606
|
+
# },
|
|
2607
|
+
# text: {
|
|
2608
|
+
# automation: {
|
|
2609
|
+
# answer_source: {
|
|
2610
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
2611
|
+
# },
|
|
2585
2612
|
# },
|
|
2586
2613
|
# },
|
|
2587
2614
|
# },
|
|
2615
|
+
# enablement: {
|
|
2616
|
+
# condition: { # required
|
|
2617
|
+
# operands: [ # required
|
|
2618
|
+
# {
|
|
2619
|
+
# expression: {
|
|
2620
|
+
# source: { # required
|
|
2621
|
+
# type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
|
|
2622
|
+
# ref_id: "ReferenceId",
|
|
2623
|
+
# },
|
|
2624
|
+
# values: [ # required
|
|
2625
|
+
# {
|
|
2626
|
+
# type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
|
|
2627
|
+
# ref_id: "ReferenceId",
|
|
2628
|
+
# },
|
|
2629
|
+
# ],
|
|
2630
|
+
# comparator: "IN", # required, accepts IN, NOT_IN
|
|
2631
|
+
# },
|
|
2632
|
+
# condition: {
|
|
2633
|
+
# # recursive EvaluationFormItemEnablementCondition
|
|
2634
|
+
# },
|
|
2635
|
+
# },
|
|
2636
|
+
# ],
|
|
2637
|
+
# operator: "OR", # accepts OR, AND
|
|
2638
|
+
# },
|
|
2639
|
+
# action: "DISABLE", # required, accepts DISABLE, ENABLE
|
|
2640
|
+
# default_action: "DISABLE", # accepts DISABLE, ENABLE
|
|
2641
|
+
# },
|
|
2588
2642
|
# weight: 1.0,
|
|
2589
2643
|
# },
|
|
2590
2644
|
# },
|
|
@@ -2593,7 +2647,13 @@ module Aws::Connect
|
|
|
2593
2647
|
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
|
|
2594
2648
|
# status: "ENABLED", # required, accepts ENABLED, DISABLED
|
|
2595
2649
|
# },
|
|
2650
|
+
# auto_evaluation_configuration: {
|
|
2651
|
+
# enabled: false, # required
|
|
2652
|
+
# },
|
|
2596
2653
|
# client_token: "ClientToken",
|
|
2654
|
+
# tags: {
|
|
2655
|
+
# "TagKey" => "TagValue",
|
|
2656
|
+
# },
|
|
2597
2657
|
# })
|
|
2598
2658
|
#
|
|
2599
2659
|
# @example Response structure
|
|
@@ -5605,8 +5665,8 @@ module Aws::Connect
|
|
|
5605
5665
|
end
|
|
5606
5666
|
|
|
5607
5667
|
# This API is in preview release for Amazon Connect and is subject to
|
|
5608
|
-
# change. To request access to this API, contact Amazon Web
|
|
5609
|
-
#
|
|
5668
|
+
# change. To request access to this API, contact Amazon Web Services
|
|
5669
|
+
# Support.
|
|
5610
5670
|
#
|
|
5611
5671
|
# Describes the target authentication profile.
|
|
5612
5672
|
#
|
|
@@ -5933,9 +5993,15 @@ module Aws::Connect
|
|
|
5933
5993
|
# resp.evaluation.metadata.contact_id #=> String
|
|
5934
5994
|
# resp.evaluation.metadata.evaluator_arn #=> String
|
|
5935
5995
|
# resp.evaluation.metadata.contact_agent_id #=> String
|
|
5996
|
+
# resp.evaluation.metadata.calibration_session_id #=> String
|
|
5936
5997
|
# resp.evaluation.metadata.score.percentage #=> Float
|
|
5937
5998
|
# resp.evaluation.metadata.score.not_applicable #=> Boolean
|
|
5938
5999
|
# resp.evaluation.metadata.score.automatic_fail #=> Boolean
|
|
6000
|
+
# resp.evaluation.metadata.auto_evaluation.auto_evaluation_enabled #=> Boolean
|
|
6001
|
+
# resp.evaluation.metadata.auto_evaluation.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
6002
|
+
# resp.evaluation.metadata.acknowledgement.acknowledged_time #=> Time
|
|
6003
|
+
# resp.evaluation.metadata.acknowledgement.acknowledged_by #=> String
|
|
6004
|
+
# resp.evaluation.metadata.acknowledgement.acknowledger_comment #=> String
|
|
5939
6005
|
# resp.evaluation.answers #=> Hash
|
|
5940
6006
|
# resp.evaluation.answers["ResourceId"].value.string_value #=> String
|
|
5941
6007
|
# resp.evaluation.answers["ResourceId"].value.numeric_value #=> Float
|
|
@@ -5943,6 +6009,23 @@ module Aws::Connect
|
|
|
5943
6009
|
# resp.evaluation.answers["ResourceId"].system_suggested_value.string_value #=> String
|
|
5944
6010
|
# resp.evaluation.answers["ResourceId"].system_suggested_value.numeric_value #=> Float
|
|
5945
6011
|
# resp.evaluation.answers["ResourceId"].system_suggested_value.not_applicable #=> Boolean
|
|
6012
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers #=> Array
|
|
6013
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.string_value #=> String
|
|
6014
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.numeric_value #=> Float
|
|
6015
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].value.not_applicable #=> Boolean
|
|
6016
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
6017
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].input.transcript_type #=> String, one of "RAW", "REDACTED"
|
|
6018
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6019
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.justification #=> String
|
|
6020
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest #=> Array
|
|
6021
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
|
|
6022
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.gen_ai.points_of_interest[0].transcript_segment #=> String
|
|
6023
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories #=> Array
|
|
6024
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].category #=> String
|
|
6025
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].condition #=> String, one of "PRESENT", "NOT_PRESENT"
|
|
6026
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest #=> Array
|
|
6027
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].millisecond_offsets.begin_offset_millis #=> Integer
|
|
6028
|
+
# resp.evaluation.answers["ResourceId"].suggested_answers[0].analysis_details.contact_lens.matched_rule_categories[0].points_of_interest[0].transcript_segment #=> String
|
|
5946
6029
|
# resp.evaluation.notes #=> Hash
|
|
5947
6030
|
# resp.evaluation.notes["ResourceId"].value #=> String
|
|
5948
6031
|
# resp.evaluation.status #=> String, one of "DRAFT", "SUBMITTED"
|
|
@@ -5952,6 +6035,7 @@ module Aws::Connect
|
|
|
5952
6035
|
# resp.evaluation.scores["ResourceId"].automatic_fail #=> Boolean
|
|
5953
6036
|
# resp.evaluation.created_time #=> Time
|
|
5954
6037
|
# resp.evaluation.last_modified_time #=> Time
|
|
6038
|
+
# resp.evaluation.evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
5955
6039
|
# resp.evaluation.tags #=> Hash
|
|
5956
6040
|
# resp.evaluation.tags["TagKey"] #=> String
|
|
5957
6041
|
# resp.evaluation_form.evaluation_form_version #=> Integer
|
|
@@ -5977,21 +6061,38 @@ module Aws::Connect
|
|
|
5977
6061
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
|
|
5978
6062
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
|
|
5979
6063
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
|
|
5980
|
-
# resp.evaluation_form.items[0].question.question_type_properties.numeric.
|
|
6064
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
|
|
6065
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
|
|
6066
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
5981
6067
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
|
|
5982
6068
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
|
|
5983
6069
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
|
|
5984
6070
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
|
|
5985
6071
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
|
|
6072
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
5986
6073
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
|
|
5987
6074
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
|
|
5988
6075
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
|
|
5989
6076
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
|
|
5990
6077
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
|
|
5991
6078
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
|
|
6079
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6080
|
+
# resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6081
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
|
|
6082
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
|
|
6083
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
|
|
6084
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
|
|
6085
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
|
|
6086
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
|
|
6087
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
|
|
6088
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
|
|
6089
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
|
|
6090
|
+
# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
|
|
6091
|
+
# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
|
|
5992
6092
|
# resp.evaluation_form.items[0].question.weight #=> Float
|
|
5993
6093
|
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
|
|
5994
6094
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
6095
|
+
# resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
|
|
5995
6096
|
#
|
|
5996
6097
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContactEvaluation AWS API Documentation
|
|
5997
6098
|
#
|
|
@@ -6230,18 +6331,34 @@ module Aws::Connect
|
|
|
6230
6331
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
|
|
6231
6332
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
|
|
6232
6333
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
|
|
6233
|
-
# resp.evaluation_form.items[0].question.question_type_properties.numeric.
|
|
6334
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
|
|
6335
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
|
|
6336
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6234
6337
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
|
|
6235
6338
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
|
|
6236
6339
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
|
|
6237
6340
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
|
|
6238
6341
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
|
|
6342
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
6239
6343
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
|
|
6240
6344
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
|
|
6241
6345
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
|
|
6242
6346
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
|
|
6243
6347
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
|
|
6244
6348
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
|
|
6349
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6350
|
+
# resp.evaluation_form.items[0].question.question_type_properties.text.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
6351
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands #=> Array
|
|
6352
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.type #=> String, one of "QUESTION_REF_ID"
|
|
6353
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.source.ref_id #=> String
|
|
6354
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values #=> Array
|
|
6355
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].type #=> String, one of "OPTION_REF_ID"
|
|
6356
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.values[0].ref_id #=> String
|
|
6357
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].expression.comparator #=> String, one of "IN", "NOT_IN"
|
|
6358
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operands[0].condition #=> Types::EvaluationFormItemEnablementCondition
|
|
6359
|
+
# resp.evaluation_form.items[0].question.enablement.condition.operator #=> String, one of "OR", "AND"
|
|
6360
|
+
# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
|
|
6361
|
+
# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
|
|
6245
6362
|
# resp.evaluation_form.items[0].question.weight #=> Float
|
|
6246
6363
|
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
|
|
6247
6364
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
@@ -6249,6 +6366,7 @@ module Aws::Connect
|
|
|
6249
6366
|
# resp.evaluation_form.created_by #=> String
|
|
6250
6367
|
# resp.evaluation_form.last_modified_time #=> Time
|
|
6251
6368
|
# resp.evaluation_form.last_modified_by #=> String
|
|
6369
|
+
# resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
|
|
6252
6370
|
# resp.evaluation_form.tags #=> Hash
|
|
6253
6371
|
# resp.evaluation_form.tags["TagKey"] #=> String
|
|
6254
6372
|
#
|
|
@@ -11347,7 +11465,7 @@ module Aws::Connect
|
|
|
11347
11465
|
# service level quota of 99 phone numbers, and in any 180 day period you
|
|
11348
11466
|
# release 99, claim 99, and then release 99, you will have exceeded the
|
|
11349
11467
|
# 200% limit. At that point you are blocked from claiming any more
|
|
11350
|
-
# numbers until you open an Amazon Web
|
|
11468
|
+
# numbers until you open an Amazon Web Services Support ticket.
|
|
11351
11469
|
#
|
|
11352
11470
|
#
|
|
11353
11471
|
#
|
|
@@ -11691,8 +11809,8 @@ module Aws::Connect
|
|
|
11691
11809
|
end
|
|
11692
11810
|
|
|
11693
11811
|
# This API is in preview release for Amazon Connect and is subject to
|
|
11694
|
-
# change. To request access to this API, contact Amazon Web
|
|
11695
|
-
#
|
|
11812
|
+
# change. To request access to this API, contact Amazon Web Services
|
|
11813
|
+
# Support.
|
|
11696
11814
|
#
|
|
11697
11815
|
# Provides summary information about the authentication profiles in a
|
|
11698
11816
|
# specified Amazon Connect instance.
|
|
@@ -11850,11 +11968,18 @@ module Aws::Connect
|
|
|
11850
11968
|
# resp.evaluation_summary_list[0].evaluation_arn #=> String
|
|
11851
11969
|
# resp.evaluation_summary_list[0].evaluation_form_title #=> String
|
|
11852
11970
|
# resp.evaluation_summary_list[0].evaluation_form_id #=> String
|
|
11971
|
+
# resp.evaluation_summary_list[0].calibration_session_id #=> String
|
|
11853
11972
|
# resp.evaluation_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
|
|
11973
|
+
# resp.evaluation_summary_list[0].auto_evaluation_enabled #=> Boolean
|
|
11974
|
+
# resp.evaluation_summary_list[0].auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
11854
11975
|
# resp.evaluation_summary_list[0].evaluator_arn #=> String
|
|
11855
11976
|
# resp.evaluation_summary_list[0].score.percentage #=> Float
|
|
11856
11977
|
# resp.evaluation_summary_list[0].score.not_applicable #=> Boolean
|
|
11857
11978
|
# resp.evaluation_summary_list[0].score.automatic_fail #=> Boolean
|
|
11979
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_time #=> Time
|
|
11980
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_by #=> String
|
|
11981
|
+
# resp.evaluation_summary_list[0].acknowledgement.acknowledger_comment #=> String
|
|
11982
|
+
# resp.evaluation_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
11858
11983
|
# resp.evaluation_summary_list[0].created_time #=> Time
|
|
11859
11984
|
# resp.evaluation_summary_list[0].last_modified_time #=> Time
|
|
11860
11985
|
# resp.next_token #=> String
|
|
@@ -14668,7 +14793,7 @@ module Aws::Connect
|
|
|
14668
14793
|
# After releasing a phone number, the phone number enters into a
|
|
14669
14794
|
# cooldown period for up to 180 days. It cannot be searched for or
|
|
14670
14795
|
# claimed again until the period has ended. If you accidentally release
|
|
14671
|
-
# a phone number, contact Amazon Web
|
|
14796
|
+
# a phone number, contact Amazon Web Services Support.
|
|
14672
14797
|
#
|
|
14673
14798
|
# If you plan to claim and release numbers frequently, contact us for a
|
|
14674
14799
|
# service quota exception. Otherwise, it is possible you will be blocked
|
|
@@ -15050,6 +15175,174 @@ module Aws::Connect
|
|
|
15050
15175
|
req.send_request(options)
|
|
15051
15176
|
end
|
|
15052
15177
|
|
|
15178
|
+
# Searches contact evaluations in an Amazon Connect instance, with
|
|
15179
|
+
# optional filtering.
|
|
15180
|
+
#
|
|
15181
|
+
# **Use cases**
|
|
15182
|
+
#
|
|
15183
|
+
# Following are common uses cases for this API:
|
|
15184
|
+
#
|
|
15185
|
+
# * Find contact evaluations by using specific search criteria.
|
|
15186
|
+
#
|
|
15187
|
+
# * Find contact evaluations that are tagged with a specific set of
|
|
15188
|
+
# tags.
|
|
15189
|
+
#
|
|
15190
|
+
# **Important things to know**
|
|
15191
|
+
#
|
|
15192
|
+
# * A Search operation, unlike a List operation, takes time to index
|
|
15193
|
+
# changes to resource (create, update or delete). If you don't see
|
|
15194
|
+
# updated information for recently changed contact evaluations, try
|
|
15195
|
+
# calling the API again in a few seconds. Contact Evaluations may not
|
|
15196
|
+
# be fully backfilled with historical data in all regions yet, however
|
|
15197
|
+
# all recently created Contact Evaluations should be available for
|
|
15198
|
+
# search.
|
|
15199
|
+
#
|
|
15200
|
+
# ^
|
|
15201
|
+
#
|
|
15202
|
+
# **Endpoints**: See [Amazon Connect endpoints and quotas][1].
|
|
15203
|
+
#
|
|
15204
|
+
#
|
|
15205
|
+
#
|
|
15206
|
+
# [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
|
|
15207
|
+
#
|
|
15208
|
+
# @option params [required, String] :instance_id
|
|
15209
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
|
15210
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
15211
|
+
#
|
|
15212
|
+
#
|
|
15213
|
+
#
|
|
15214
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
15215
|
+
#
|
|
15216
|
+
# @option params [String] :next_token
|
|
15217
|
+
# The token for the next set of results. Use the value returned in the
|
|
15218
|
+
# previous response in the next request to retrieve the next set of
|
|
15219
|
+
# results.
|
|
15220
|
+
#
|
|
15221
|
+
# @option params [Integer] :max_results
|
|
15222
|
+
# The maximum number of results to return per page.
|
|
15223
|
+
#
|
|
15224
|
+
# @option params [Types::EvaluationSearchCriteria] :search_criteria
|
|
15225
|
+
# The search criteria to be used to return contact evaluations.
|
|
15226
|
+
#
|
|
15227
|
+
# @option params [Types::EvaluationSearchFilter] :search_filter
|
|
15228
|
+
# Filters to be applied to search results.
|
|
15229
|
+
#
|
|
15230
|
+
# @return [Types::SearchContactEvaluationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
15231
|
+
#
|
|
15232
|
+
# * {Types::SearchContactEvaluationsResponse#evaluation_search_summary_list #evaluation_search_summary_list} => Array<Types::EvaluationSearchSummary>
|
|
15233
|
+
# * {Types::SearchContactEvaluationsResponse#next_token #next_token} => String
|
|
15234
|
+
# * {Types::SearchContactEvaluationsResponse#approximate_total_count #approximate_total_count} => Integer
|
|
15235
|
+
#
|
|
15236
|
+
# @example Request syntax with placeholder values
|
|
15237
|
+
#
|
|
15238
|
+
# resp = client.search_contact_evaluations({
|
|
15239
|
+
# instance_id: "InstanceId", # required
|
|
15240
|
+
# next_token: "NextToken",
|
|
15241
|
+
# max_results: 1,
|
|
15242
|
+
# search_criteria: {
|
|
15243
|
+
# or_conditions: [
|
|
15244
|
+
# {
|
|
15245
|
+
# # recursive EvaluationSearchCriteria
|
|
15246
|
+
# },
|
|
15247
|
+
# ],
|
|
15248
|
+
# and_conditions: [
|
|
15249
|
+
# {
|
|
15250
|
+
# # recursive EvaluationSearchCriteria
|
|
15251
|
+
# },
|
|
15252
|
+
# ],
|
|
15253
|
+
# string_condition: {
|
|
15254
|
+
# field_name: "String",
|
|
15255
|
+
# value: "String",
|
|
15256
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
|
15257
|
+
# },
|
|
15258
|
+
# number_condition: {
|
|
15259
|
+
# field_name: "String",
|
|
15260
|
+
# min_value: 1,
|
|
15261
|
+
# max_value: 1,
|
|
15262
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15263
|
+
# },
|
|
15264
|
+
# boolean_condition: {
|
|
15265
|
+
# field_name: "String",
|
|
15266
|
+
# comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
|
|
15267
|
+
# },
|
|
15268
|
+
# date_time_condition: {
|
|
15269
|
+
# field_name: "String",
|
|
15270
|
+
# min_value: "DateTimeFormat",
|
|
15271
|
+
# max_value: "DateTimeFormat",
|
|
15272
|
+
# comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
|
|
15273
|
+
# },
|
|
15274
|
+
# decimal_condition: {
|
|
15275
|
+
# field_name: "String",
|
|
15276
|
+
# min_value: 1.0,
|
|
15277
|
+
# max_value: 1.0,
|
|
15278
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15279
|
+
# },
|
|
15280
|
+
# },
|
|
15281
|
+
# search_filter: {
|
|
15282
|
+
# attribute_filter: {
|
|
15283
|
+
# or_conditions: [
|
|
15284
|
+
# {
|
|
15285
|
+
# tag_conditions: [
|
|
15286
|
+
# {
|
|
15287
|
+
# tag_key: "String",
|
|
15288
|
+
# tag_value: "String",
|
|
15289
|
+
# },
|
|
15290
|
+
# ],
|
|
15291
|
+
# },
|
|
15292
|
+
# ],
|
|
15293
|
+
# and_condition: {
|
|
15294
|
+
# tag_conditions: [
|
|
15295
|
+
# {
|
|
15296
|
+
# tag_key: "String",
|
|
15297
|
+
# tag_value: "String",
|
|
15298
|
+
# },
|
|
15299
|
+
# ],
|
|
15300
|
+
# },
|
|
15301
|
+
# tag_condition: {
|
|
15302
|
+
# tag_key: "String",
|
|
15303
|
+
# tag_value: "String",
|
|
15304
|
+
# },
|
|
15305
|
+
# },
|
|
15306
|
+
# },
|
|
15307
|
+
# })
|
|
15308
|
+
#
|
|
15309
|
+
# @example Response structure
|
|
15310
|
+
#
|
|
15311
|
+
# resp.evaluation_search_summary_list #=> Array
|
|
15312
|
+
# resp.evaluation_search_summary_list[0].evaluation_id #=> String
|
|
15313
|
+
# resp.evaluation_search_summary_list[0].evaluation_arn #=> String
|
|
15314
|
+
# resp.evaluation_search_summary_list[0].evaluation_form_id #=> String
|
|
15315
|
+
# resp.evaluation_search_summary_list[0].evaluation_form_version #=> Integer
|
|
15316
|
+
# resp.evaluation_search_summary_list[0].metadata.contact_id #=> String
|
|
15317
|
+
# resp.evaluation_search_summary_list[0].metadata.evaluator_arn #=> String
|
|
15318
|
+
# resp.evaluation_search_summary_list[0].metadata.contact_agent_id #=> String
|
|
15319
|
+
# resp.evaluation_search_summary_list[0].metadata.calibration_session_id #=> String
|
|
15320
|
+
# resp.evaluation_search_summary_list[0].metadata.score_percentage #=> Float
|
|
15321
|
+
# resp.evaluation_search_summary_list[0].metadata.score_automatic_fail #=> Boolean
|
|
15322
|
+
# resp.evaluation_search_summary_list[0].metadata.score_not_applicable #=> Boolean
|
|
15323
|
+
# resp.evaluation_search_summary_list[0].metadata.auto_evaluation_enabled #=> Boolean
|
|
15324
|
+
# resp.evaluation_search_summary_list[0].metadata.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
15325
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledged_time #=> Time
|
|
15326
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledged_by #=> String
|
|
15327
|
+
# resp.evaluation_search_summary_list[0].metadata.acknowledger_comment #=> String
|
|
15328
|
+
# resp.evaluation_search_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED"
|
|
15329
|
+
# resp.evaluation_search_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
15330
|
+
# resp.evaluation_search_summary_list[0].created_time #=> Time
|
|
15331
|
+
# resp.evaluation_search_summary_list[0].last_modified_time #=> Time
|
|
15332
|
+
# resp.evaluation_search_summary_list[0].tags #=> Hash
|
|
15333
|
+
# resp.evaluation_search_summary_list[0].tags["TagKey"] #=> String
|
|
15334
|
+
# resp.next_token #=> String
|
|
15335
|
+
# resp.approximate_total_count #=> Integer
|
|
15336
|
+
#
|
|
15337
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactEvaluations AWS API Documentation
|
|
15338
|
+
#
|
|
15339
|
+
# @overload search_contact_evaluations(params = {})
|
|
15340
|
+
# @param [Hash] params ({})
|
|
15341
|
+
def search_contact_evaluations(params = {}, options = {})
|
|
15342
|
+
req = build_request(:search_contact_evaluations, params)
|
|
15343
|
+
req.send_request(options)
|
|
15344
|
+
end
|
|
15345
|
+
|
|
15053
15346
|
# Searches the flow modules in an Amazon Connect instance, with optional
|
|
15054
15347
|
# filtering.
|
|
15055
15348
|
#
|
|
@@ -15559,6 +15852,162 @@ module Aws::Connect
|
|
|
15559
15852
|
req.send_request(options)
|
|
15560
15853
|
end
|
|
15561
15854
|
|
|
15855
|
+
# Searches evaluation forms in an Amazon Connect instance, with optional
|
|
15856
|
+
# filtering.
|
|
15857
|
+
#
|
|
15858
|
+
# **Use cases**
|
|
15859
|
+
#
|
|
15860
|
+
# Following are common uses cases for this API:
|
|
15861
|
+
#
|
|
15862
|
+
# * List all evaluation forms in an instance.
|
|
15863
|
+
#
|
|
15864
|
+
# * Find all evaluation forms that meet specific criteria, such as
|
|
15865
|
+
# Title, Description, Status, and more.
|
|
15866
|
+
#
|
|
15867
|
+
# * Find all evaluation forms that are tagged with a specific set of
|
|
15868
|
+
# tags.
|
|
15869
|
+
#
|
|
15870
|
+
# **Important things to know**
|
|
15871
|
+
#
|
|
15872
|
+
# * A Search operation, unlike a List operation, takes time to index
|
|
15873
|
+
# changes to resource (create, update or delete). If you don't see
|
|
15874
|
+
# updated information for recently changed contact evaluations, try
|
|
15875
|
+
# calling the API again in a few seconds.
|
|
15876
|
+
#
|
|
15877
|
+
# ^
|
|
15878
|
+
#
|
|
15879
|
+
# **Endpoints**: See [Amazon Connect endpoints and quotas][1].
|
|
15880
|
+
#
|
|
15881
|
+
#
|
|
15882
|
+
#
|
|
15883
|
+
# [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
|
|
15884
|
+
#
|
|
15885
|
+
# @option params [required, String] :instance_id
|
|
15886
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
|
15887
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
15888
|
+
#
|
|
15889
|
+
#
|
|
15890
|
+
#
|
|
15891
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
15892
|
+
#
|
|
15893
|
+
# @option params [String] :next_token
|
|
15894
|
+
# The token for the next set of results. Use the value returned in the
|
|
15895
|
+
# previous response in the next request to retrieve the next set of
|
|
15896
|
+
# results.
|
|
15897
|
+
#
|
|
15898
|
+
# @option params [Integer] :max_results
|
|
15899
|
+
# The maximum number of results to return per page.
|
|
15900
|
+
#
|
|
15901
|
+
# @option params [Types::EvaluationFormSearchCriteria] :search_criteria
|
|
15902
|
+
# The search criteria to be used to return evaluation forms.
|
|
15903
|
+
#
|
|
15904
|
+
# @option params [Types::EvaluationFormSearchFilter] :search_filter
|
|
15905
|
+
# Filters to be applied to search results.
|
|
15906
|
+
#
|
|
15907
|
+
# @return [Types::SearchEvaluationFormsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
15908
|
+
#
|
|
15909
|
+
# * {Types::SearchEvaluationFormsResponse#evaluation_form_search_summary_list #evaluation_form_search_summary_list} => Array<Types::EvaluationFormSearchSummary>
|
|
15910
|
+
# * {Types::SearchEvaluationFormsResponse#next_token #next_token} => String
|
|
15911
|
+
# * {Types::SearchEvaluationFormsResponse#approximate_total_count #approximate_total_count} => Integer
|
|
15912
|
+
#
|
|
15913
|
+
# @example Request syntax with placeholder values
|
|
15914
|
+
#
|
|
15915
|
+
# resp = client.search_evaluation_forms({
|
|
15916
|
+
# instance_id: "InstanceId", # required
|
|
15917
|
+
# next_token: "NextToken",
|
|
15918
|
+
# max_results: 1,
|
|
15919
|
+
# search_criteria: {
|
|
15920
|
+
# or_conditions: [
|
|
15921
|
+
# {
|
|
15922
|
+
# # recursive EvaluationFormSearchCriteria
|
|
15923
|
+
# },
|
|
15924
|
+
# ],
|
|
15925
|
+
# and_conditions: [
|
|
15926
|
+
# {
|
|
15927
|
+
# # recursive EvaluationFormSearchCriteria
|
|
15928
|
+
# },
|
|
15929
|
+
# ],
|
|
15930
|
+
# string_condition: {
|
|
15931
|
+
# field_name: "String",
|
|
15932
|
+
# value: "String",
|
|
15933
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
|
15934
|
+
# },
|
|
15935
|
+
# number_condition: {
|
|
15936
|
+
# field_name: "String",
|
|
15937
|
+
# min_value: 1,
|
|
15938
|
+
# max_value: 1,
|
|
15939
|
+
# comparison_type: "GREATER_OR_EQUAL", # accepts GREATER_OR_EQUAL, GREATER, LESSER_OR_EQUAL, LESSER, EQUAL, NOT_EQUAL, RANGE
|
|
15940
|
+
# },
|
|
15941
|
+
# boolean_condition: {
|
|
15942
|
+
# field_name: "String",
|
|
15943
|
+
# comparison_type: "IS_TRUE", # accepts IS_TRUE, IS_FALSE
|
|
15944
|
+
# },
|
|
15945
|
+
# date_time_condition: {
|
|
15946
|
+
# field_name: "String",
|
|
15947
|
+
# min_value: "DateTimeFormat",
|
|
15948
|
+
# max_value: "DateTimeFormat",
|
|
15949
|
+
# comparison_type: "GREATER_THAN", # accepts GREATER_THAN, LESS_THAN, GREATER_THAN_OR_EQUAL_TO, LESS_THAN_OR_EQUAL_TO, EQUAL_TO, RANGE
|
|
15950
|
+
# },
|
|
15951
|
+
# },
|
|
15952
|
+
# search_filter: {
|
|
15953
|
+
# attribute_filter: {
|
|
15954
|
+
# or_conditions: [
|
|
15955
|
+
# {
|
|
15956
|
+
# tag_conditions: [
|
|
15957
|
+
# {
|
|
15958
|
+
# tag_key: "String",
|
|
15959
|
+
# tag_value: "String",
|
|
15960
|
+
# },
|
|
15961
|
+
# ],
|
|
15962
|
+
# },
|
|
15963
|
+
# ],
|
|
15964
|
+
# and_condition: {
|
|
15965
|
+
# tag_conditions: [
|
|
15966
|
+
# {
|
|
15967
|
+
# tag_key: "String",
|
|
15968
|
+
# tag_value: "String",
|
|
15969
|
+
# },
|
|
15970
|
+
# ],
|
|
15971
|
+
# },
|
|
15972
|
+
# tag_condition: {
|
|
15973
|
+
# tag_key: "String",
|
|
15974
|
+
# tag_value: "String",
|
|
15975
|
+
# },
|
|
15976
|
+
# },
|
|
15977
|
+
# },
|
|
15978
|
+
# })
|
|
15979
|
+
#
|
|
15980
|
+
# @example Response structure
|
|
15981
|
+
#
|
|
15982
|
+
# resp.evaluation_form_search_summary_list #=> Array
|
|
15983
|
+
# resp.evaluation_form_search_summary_list[0].evaluation_form_id #=> String
|
|
15984
|
+
# resp.evaluation_form_search_summary_list[0].evaluation_form_arn #=> String
|
|
15985
|
+
# resp.evaluation_form_search_summary_list[0].title #=> String
|
|
15986
|
+
# resp.evaluation_form_search_summary_list[0].status #=> String, one of "DRAFT", "ACTIVE"
|
|
15987
|
+
# resp.evaluation_form_search_summary_list[0].description #=> String
|
|
15988
|
+
# resp.evaluation_form_search_summary_list[0].created_time #=> Time
|
|
15989
|
+
# resp.evaluation_form_search_summary_list[0].created_by #=> String
|
|
15990
|
+
# resp.evaluation_form_search_summary_list[0].last_modified_time #=> Time
|
|
15991
|
+
# resp.evaluation_form_search_summary_list[0].last_modified_by #=> String
|
|
15992
|
+
# resp.evaluation_form_search_summary_list[0].last_activated_time #=> Time
|
|
15993
|
+
# resp.evaluation_form_search_summary_list[0].last_activated_by #=> String
|
|
15994
|
+
# resp.evaluation_form_search_summary_list[0].latest_version #=> Integer
|
|
15995
|
+
# resp.evaluation_form_search_summary_list[0].active_version #=> Integer
|
|
15996
|
+
# resp.evaluation_form_search_summary_list[0].auto_evaluation_enabled #=> Boolean
|
|
15997
|
+
# resp.evaluation_form_search_summary_list[0].tags #=> Hash
|
|
15998
|
+
# resp.evaluation_form_search_summary_list[0].tags["TagKey"] #=> String
|
|
15999
|
+
# resp.next_token #=> String
|
|
16000
|
+
# resp.approximate_total_count #=> Integer
|
|
16001
|
+
#
|
|
16002
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEvaluationForms AWS API Documentation
|
|
16003
|
+
#
|
|
16004
|
+
# @overload search_evaluation_forms(params = {})
|
|
16005
|
+
# @param [Hash] params ({})
|
|
16006
|
+
def search_evaluation_forms(params = {}, options = {})
|
|
16007
|
+
req = build_request(:search_evaluation_forms, params)
|
|
16008
|
+
req.send_request(options)
|
|
16009
|
+
end
|
|
16010
|
+
|
|
15562
16011
|
# Searches the hours of operation overrides.
|
|
15563
16012
|
#
|
|
15564
16013
|
# @option params [required, String] :instance_id
|
|
@@ -17262,8 +17711,8 @@ module Aws::Connect
|
|
|
17262
17711
|
#
|
|
17263
17712
|
# If you use the `ChatDurationInMinutes` parameter and receive a 400
|
|
17264
17713
|
# error, your account may not support the ability to configure custom
|
|
17265
|
-
# chat durations. For more information, contact Amazon Web
|
|
17266
|
-
#
|
|
17714
|
+
# chat durations. For more information, contact Amazon Web Services
|
|
17715
|
+
# Support.
|
|
17267
17716
|
#
|
|
17268
17717
|
# For more information about chat, see the following topics in the
|
|
17269
17718
|
# *Amazon Connect Administrator Guide*:
|
|
@@ -17484,6 +17933,9 @@ module Aws::Connect
|
|
|
17484
17933
|
# @option params [required, String] :evaluation_form_id
|
|
17485
17934
|
# The unique identifier for the evaluation form.
|
|
17486
17935
|
#
|
|
17936
|
+
# @option params [Types::AutoEvaluationConfiguration] :auto_evaluation_configuration
|
|
17937
|
+
# Whether automated evaluations are enabled.
|
|
17938
|
+
#
|
|
17487
17939
|
# @option params [String] :client_token
|
|
17488
17940
|
# A unique, case-sensitive identifier that you provide to ensure the
|
|
17489
17941
|
# idempotency of the request. If not provided, the Amazon Web Services
|
|
@@ -17497,6 +17949,11 @@ module Aws::Connect
|
|
|
17497
17949
|
#
|
|
17498
17950
|
# [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
|
|
17499
17951
|
#
|
|
17952
|
+
# @option params [Hash<String,String>] :tags
|
|
17953
|
+
# The tags used to organize, track, or control access for this resource.
|
|
17954
|
+
# For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
|
|
17955
|
+
# }.
|
|
17956
|
+
#
|
|
17500
17957
|
# @return [Types::StartContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
17501
17958
|
#
|
|
17502
17959
|
# * {Types::StartContactEvaluationResponse#evaluation_id #evaluation_id} => String
|
|
@@ -17508,7 +17965,13 @@ module Aws::Connect
|
|
|
17508
17965
|
# instance_id: "InstanceId", # required
|
|
17509
17966
|
# contact_id: "ContactId", # required
|
|
17510
17967
|
# evaluation_form_id: "ResourceId", # required
|
|
17968
|
+
# auto_evaluation_configuration: {
|
|
17969
|
+
# enabled: false, # required
|
|
17970
|
+
# },
|
|
17511
17971
|
# client_token: "ClientToken",
|
|
17972
|
+
# tags: {
|
|
17973
|
+
# "TagKey" => "TagValue",
|
|
17974
|
+
# },
|
|
17512
17975
|
# })
|
|
17513
17976
|
#
|
|
17514
17977
|
# @example Response structure
|
|
@@ -18917,6 +19380,9 @@ module Aws::Connect
|
|
|
18917
19380
|
# @option params [Hash<String,Types::EvaluationNote>] :notes
|
|
18918
19381
|
# A map of question identifiers to note value.
|
|
18919
19382
|
#
|
|
19383
|
+
# @option params [Types::EvaluatorUserUnion] :submitted_by
|
|
19384
|
+
# The ID of the user who submitted the contact evaluation.
|
|
19385
|
+
#
|
|
18920
19386
|
# @return [Types::SubmitContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
18921
19387
|
#
|
|
18922
19388
|
# * {Types::SubmitContactEvaluationResponse#evaluation_id #evaluation_id} => String
|
|
@@ -18941,6 +19407,9 @@ module Aws::Connect
|
|
|
18941
19407
|
# value: "EvaluationNoteString",
|
|
18942
19408
|
# },
|
|
18943
19409
|
# },
|
|
19410
|
+
# submitted_by: {
|
|
19411
|
+
# connect_user_arn: "ARN",
|
|
19412
|
+
# },
|
|
18944
19413
|
# })
|
|
18945
19414
|
#
|
|
18946
19415
|
# @example Response structure
|
|
@@ -19307,8 +19776,8 @@ module Aws::Connect
|
|
|
19307
19776
|
end
|
|
19308
19777
|
|
|
19309
19778
|
# This API is in preview release for Amazon Connect and is subject to
|
|
19310
|
-
# change. To request access to this API, contact Amazon Web
|
|
19311
|
-
#
|
|
19779
|
+
# change. To request access to this API, contact Amazon Web Services
|
|
19780
|
+
# Support.
|
|
19312
19781
|
#
|
|
19313
19782
|
# Updates the selected authentication profile.
|
|
19314
19783
|
#
|
|
@@ -19638,6 +20107,9 @@ module Aws::Connect
|
|
|
19638
20107
|
# @option params [Hash<String,Types::EvaluationNote>] :notes
|
|
19639
20108
|
# A map of question identifiers to note value.
|
|
19640
20109
|
#
|
|
20110
|
+
# @option params [Types::EvaluatorUserUnion] :updated_by
|
|
20111
|
+
# The ID of the user who updated the contact evaluation.
|
|
20112
|
+
#
|
|
19641
20113
|
# @return [Types::UpdateContactEvaluationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
19642
20114
|
#
|
|
19643
20115
|
# * {Types::UpdateContactEvaluationResponse#evaluation_id #evaluation_id} => String
|
|
@@ -19662,6 +20134,9 @@ module Aws::Connect
|
|
|
19662
20134
|
# value: "EvaluationNoteString",
|
|
19663
20135
|
# },
|
|
19664
20136
|
# },
|
|
20137
|
+
# updated_by: {
|
|
20138
|
+
# connect_user_arn: "ARN",
|
|
20139
|
+
# },
|
|
19665
20140
|
# })
|
|
19666
20141
|
#
|
|
19667
20142
|
# @example Response structure
|
|
@@ -20159,6 +20634,9 @@ module Aws::Connect
|
|
|
20159
20634
|
# @option params [Types::EvaluationFormScoringStrategy] :scoring_strategy
|
|
20160
20635
|
# A scoring strategy of the evaluation form.
|
|
20161
20636
|
#
|
|
20637
|
+
# @option params [Types::EvaluationFormAutoEvaluationConfiguration] :auto_evaluation_configuration
|
|
20638
|
+
# Whether automated evaluations are enabled.
|
|
20639
|
+
#
|
|
20162
20640
|
# @option params [String] :client_token
|
|
20163
20641
|
# A unique, case-sensitive identifier that you provide to ensure the
|
|
20164
20642
|
# idempotency of the request. If not provided, the Amazon Web Services
|
|
@@ -20214,11 +20692,17 @@ module Aws::Connect
|
|
|
20214
20692
|
# max_value: 1, # required
|
|
20215
20693
|
# score: 1,
|
|
20216
20694
|
# automatic_fail: false,
|
|
20695
|
+
# automatic_fail_configuration: {
|
|
20696
|
+
# target_section: "ReferenceId",
|
|
20697
|
+
# },
|
|
20217
20698
|
# },
|
|
20218
20699
|
# ],
|
|
20219
20700
|
# automation: {
|
|
20220
20701
|
# property_value: {
|
|
20221
|
-
# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
|
|
20702
|
+
# label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME, LONGEST_HOLD_DURATION, NUMBER_OF_HOLDS, AGENT_INTERACTION_AND_HOLD_DURATION
|
|
20703
|
+
# },
|
|
20704
|
+
# answer_source: {
|
|
20705
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
20222
20706
|
# },
|
|
20223
20707
|
# },
|
|
20224
20708
|
# },
|
|
@@ -20229,11 +20713,14 @@ module Aws::Connect
|
|
|
20229
20713
|
# text: "EvaluationFormSingleSelectQuestionOptionText", # required
|
|
20230
20714
|
# score: 1,
|
|
20231
20715
|
# automatic_fail: false,
|
|
20716
|
+
# automatic_fail_configuration: {
|
|
20717
|
+
# target_section: "ReferenceId",
|
|
20718
|
+
# },
|
|
20232
20719
|
# },
|
|
20233
20720
|
# ],
|
|
20234
20721
|
# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
|
|
20235
20722
|
# automation: {
|
|
20236
|
-
# options: [
|
|
20723
|
+
# options: [
|
|
20237
20724
|
# {
|
|
20238
20725
|
# rule_category: {
|
|
20239
20726
|
# category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
|
|
@@ -20243,9 +20730,46 @@ module Aws::Connect
|
|
|
20243
20730
|
# },
|
|
20244
20731
|
# ],
|
|
20245
20732
|
# default_option_ref_id: "ReferenceId",
|
|
20733
|
+
# answer_source: {
|
|
20734
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
20735
|
+
# },
|
|
20736
|
+
# },
|
|
20737
|
+
# },
|
|
20738
|
+
# text: {
|
|
20739
|
+
# automation: {
|
|
20740
|
+
# answer_source: {
|
|
20741
|
+
# source_type: "CONTACT_LENS_DATA", # required, accepts CONTACT_LENS_DATA, GEN_AI
|
|
20742
|
+
# },
|
|
20246
20743
|
# },
|
|
20247
20744
|
# },
|
|
20248
20745
|
# },
|
|
20746
|
+
# enablement: {
|
|
20747
|
+
# condition: { # required
|
|
20748
|
+
# operands: [ # required
|
|
20749
|
+
# {
|
|
20750
|
+
# expression: {
|
|
20751
|
+
# source: { # required
|
|
20752
|
+
# type: "QUESTION_REF_ID", # required, accepts QUESTION_REF_ID
|
|
20753
|
+
# ref_id: "ReferenceId",
|
|
20754
|
+
# },
|
|
20755
|
+
# values: [ # required
|
|
20756
|
+
# {
|
|
20757
|
+
# type: "OPTION_REF_ID", # required, accepts OPTION_REF_ID
|
|
20758
|
+
# ref_id: "ReferenceId",
|
|
20759
|
+
# },
|
|
20760
|
+
# ],
|
|
20761
|
+
# comparator: "IN", # required, accepts IN, NOT_IN
|
|
20762
|
+
# },
|
|
20763
|
+
# condition: {
|
|
20764
|
+
# # recursive EvaluationFormItemEnablementCondition
|
|
20765
|
+
# },
|
|
20766
|
+
# },
|
|
20767
|
+
# ],
|
|
20768
|
+
# operator: "OR", # accepts OR, AND
|
|
20769
|
+
# },
|
|
20770
|
+
# action: "DISABLE", # required, accepts DISABLE, ENABLE
|
|
20771
|
+
# default_action: "DISABLE", # accepts DISABLE, ENABLE
|
|
20772
|
+
# },
|
|
20249
20773
|
# weight: 1.0,
|
|
20250
20774
|
# },
|
|
20251
20775
|
# },
|
|
@@ -20254,6 +20778,9 @@ module Aws::Connect
|
|
|
20254
20778
|
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
|
|
20255
20779
|
# status: "ENABLED", # required, accepts ENABLED, DISABLED
|
|
20256
20780
|
# },
|
|
20781
|
+
# auto_evaluation_configuration: {
|
|
20782
|
+
# enabled: false, # required
|
|
20783
|
+
# },
|
|
20257
20784
|
# client_token: "ClientToken",
|
|
20258
20785
|
# })
|
|
20259
20786
|
#
|
|
@@ -20411,7 +20938,7 @@ module Aws::Connect
|
|
|
20411
20938
|
# The type of attribute.
|
|
20412
20939
|
#
|
|
20413
20940
|
# <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
|
|
20414
|
-
# access this feature, contact Amazon Web
|
|
20941
|
+
# access this feature, contact Amazon Web Services Support for
|
|
20415
20942
|
# allowlisting.
|
|
20416
20943
|
#
|
|
20417
20944
|
# </note>
|
|
@@ -22381,7 +22908,7 @@ module Aws::Connect
|
|
|
22381
22908
|
tracer: tracer
|
|
22382
22909
|
)
|
|
22383
22910
|
context[:gem_name] = 'aws-sdk-connect'
|
|
22384
|
-
context[:gem_version] = '1.
|
|
22911
|
+
context[:gem_version] = '1.222.0'
|
|
22385
22912
|
Seahorse::Client::Request.new(handlers, context)
|
|
22386
22913
|
end
|
|
22387
22914
|
|