aws-sdk-connect 1.216.0 → 1.217.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (10) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +5 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +216 -162
  5. data/lib/aws-sdk-connect/client_api.rb +2 -0
  6. data/lib/aws-sdk-connect/types.rb +191 -158
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +4 -2
  9. data/sig/types.rbs +1 -0
  10. metadata +1 -1
data/lib/aws-sdk-connect/types.rb CHANGED
@@ -11263,6 +11263,8 @@ module Aws::Connect
11263
11263
  # Agent, Agent Hierarchy, Feature,
11264
11264
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11265
11265
  #
11266
+ # Valid metric filter key: `INITIATION_METHOD`
11267
+ #
11266
11268
  # UI name: [Average queue abandon time][12]
11267
11269
  #
11268
11270
  # AVG\_ACTIVE\_TIME
@@ -11658,10 +11660,23 @@ module Aws::Connect
11658
11660
  #
11659
11661
  # UI name: [Average queue answer time][45]
11660
11662
  #
11663
+ # Valid metric level filters: `INITIATION_METHOD`, `FEATURE`,
11664
+ # `DISCONNECT_REASON`
11665
+ #
11661
11666
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
11662
11667
  #
11663
11668
  # </note>
11664
11669
  #
11670
+ # AVG\_QUEUE\_ANSWER\_TIME\_CUSTOMER\_FIRST\_CALLBACK
11671
+ #
11672
+ # : Unit: Seconds
11673
+ #
11674
+ # Valid groupings and filters: Queue, Channel, Routing Profile,
11675
+ # Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
11676
+ # Connect, Agent Hierarchy
11677
+ #
11678
+ # UI name: [Avg. queue answer time - customer first callback][46]
11679
+ #
11665
11680
  # AVG\_RESPONSE\_TIME\_AGENT
11666
11681
  #
11667
11682
  # : Unit: Seconds
@@ -11671,7 +11686,7 @@ module Aws::Connect
11671
11686
  # Feature, RoutingStepExpression, Initiation method, Routing
11672
11687
  # Profile, Queue, Q in Connect
11673
11688
  #
11674
- # UI name: [Average agent response time][46]
11689
+ # UI name: [Average agent response time][47]
11675
11690
  #
11676
11691
  # AVG\_RESPONSE\_TIME\_CUSTOMER
11677
11692
  #
@@ -11682,7 +11697,7 @@ module Aws::Connect
11682
11697
  # Feature, RoutingStepExpression, Initiation method, Routing
11683
11698
  # Profile, Queue, Q in Connect
11684
11699
  #
11685
- # UI name: [Average customer response time][47]
11700
+ # UI name: [Average customer response time][48]
11686
11701
  #
11687
11702
  # AVG\_RESOLUTION\_TIME
11688
11703
  #
@@ -11691,7 +11706,7 @@ module Aws::Connect
11691
11706
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11692
11707
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11693
11708
  #
11694
- # UI name: [Average resolution time][48]
11709
+ # UI name: [Average resolution time][49]
11695
11710
  #
11696
11711
  # AVG\_TALK\_TIME
11697
11712
  #
@@ -11704,7 +11719,7 @@ module Aws::Connect
11704
11719
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11705
11720
  # Q in Connect
11706
11721
  #
11707
- # UI name: [Average talk time][49]
11722
+ # UI name: [Average talk time][50]
11708
11723
  #
11709
11724
  # AVG\_TALK\_TIME\_AGENT
11710
11725
  #
@@ -11717,7 +11732,7 @@ module Aws::Connect
11717
11732
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11718
11733
  # Q in Connect
11719
11734
  #
11720
- # UI name: [Average agent talk time][50]
11735
+ # UI name: [Average agent talk time][51]
11721
11736
  #
11722
11737
  # AVG\_TALK\_TIME\_CUSTOMER
11723
11738
  #
@@ -11730,7 +11745,7 @@ module Aws::Connect
11730
11745
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11731
11746
  # Q in Connect
11732
11747
  #
11733
- # UI name: [Average customer talk time][51]
11748
+ # UI name: [Average customer talk time][52]
11734
11749
  #
11735
11750
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
11736
11751
  #
@@ -11741,7 +11756,18 @@ module Aws::Connect
11741
11756
  #
11742
11757
  # Valid groupings and filters: Campaign
11743
11758
  #
11744
- # UI name: [Average wait time after customer connection][52]
11759
+ # UI name: [Average wait time after customer connection][53]
11760
+ #
11761
+ # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_FIRST\_CALLBACK\_CONNECTION
11762
+ #
11763
+ # : Unit: Seconds
11764
+ #
11765
+ # Valid groupings and filters: Queue, Channel, Routing Profile,
11766
+ # Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
11767
+ # Connect, Agent Hierarchy
11768
+ #
11769
+ # UI name: [Avg. wait time after customer connection - customer
11770
+ # first callback][54]
11745
11771
  #
11746
11772
  # AVG\_WEIGHTED\_EVALUATION\_SCORE
11747
11773
  #
@@ -11751,7 +11777,7 @@ module Aws::Connect
11751
11777
  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
11752
11778
  # Evaluation Source, Form Version, Queue, Routing Profile
11753
11779
  #
11754
- # UI name: [Average weighted evaluation score][53]
11780
+ # UI name: [Average weighted evaluation score][55]
11755
11781
  #
11756
11782
  # BOT\_CONVERSATIONS\_COMPLETED
11757
11783
  #
@@ -11764,7 +11790,7 @@ module Aws::Connect
11764
11790
  # Initiation method, Invoking resource type, Parent flows resource
11765
11791
  # ID
11766
11792
  #
11767
- # UI name: [Bot conversations completed][54]
11793
+ # UI name: [Bot conversations completed][56]
11768
11794
  #
11769
11795
  # BOT\_INTENTS\_COMPLETED
11770
11796
  #
@@ -11777,7 +11803,7 @@ module Aws::Connect
11777
11803
  # published timestamp, Initiation method, Invoking resource type,
11778
11804
  # Parent flows resource ID
11779
11805
  #
11780
- # UI name: [Bot intents completed][55]
11806
+ # UI name: [Bot intents completed][57]
11781
11807
  #
11782
11808
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
11783
11809
  #
@@ -11792,7 +11818,7 @@ module Aws::Connect
11792
11818
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
11793
11819
  # `GT` (for *Greater than*).
11794
11820
  #
11795
- # UI name: [Campaign contacts abandoned after X][56]
11821
+ # UI name: [Campaign contacts abandoned after X][58]
11796
11822
  #
11797
11823
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
11798
11824
  #
@@ -11807,7 +11833,7 @@ module Aws::Connect
11807
11833
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
11808
11834
  # `GT` (for *Greater than*).
11809
11835
  #
11810
- # UI name: [Campaign contacts abandoned after X rate][57]
11836
+ # UI name: [Campaign contacts abandoned after X rate][59]
11811
11837
  #
11812
11838
  # CAMPAIGN\_INTERACTIONS
11813
11839
  #
@@ -11820,7 +11846,7 @@ module Aws::Connect
11820
11846
  #
11821
11847
  # Valid groupings and filters: Campaign
11822
11848
  #
11823
- # UI name: [Campaign interactions][58]
11849
+ # UI name: [Campaign interactions][60]
11824
11850
  #
11825
11851
  # CAMPAIGN\_PROGRESS\_RATE
11826
11852
  #
@@ -11833,7 +11859,7 @@ module Aws::Connect
11833
11859
  # Valid groupings and filters: Campaign, Campaign Execution
11834
11860
  # Timestamp
11835
11861
  #
11836
- # UI name: [Campaign progress rate][59]
11862
+ # UI name: [Campaign progress rate][61]
11837
11863
  #
11838
11864
  # CAMPAIGN\_SEND\_ATTEMPTS
11839
11865
  #
@@ -11844,7 +11870,7 @@ module Aws::Connect
11844
11870
  # Valid groupings and filters: Campaign, Channel,
11845
11871
  # contact/segmentAttributes/connect:Subtype
11846
11872
  #
11847
- # UI name: [Campaign send attempts][60]
11873
+ # UI name: [Campaign send attempts][62]
11848
11874
  #
11849
11875
  # CAMPAIGN\_SEND\_EXCLUSIONS
11850
11876
  #
@@ -11857,7 +11883,7 @@ module Aws::Connect
11857
11883
  # Valid groupings and filters: Campaign, Campaign Excluded Event
11858
11884
  # Type, Campaign Execution Timestamp
11859
11885
  #
11860
- # UI name: [Campaign send exclusions][61]
11886
+ # UI name: [Campaign send exclusions][63]
11861
11887
  #
11862
11888
  # CASES\_CREATED
11863
11889
  #
@@ -11867,7 +11893,7 @@ module Aws::Connect
11867
11893
  #
11868
11894
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11869
11895
  #
11870
- # UI name: [Cases created][62]
11896
+ # UI name: [Cases created][64]
11871
11897
  #
11872
11898
  # CONTACTS\_CREATED
11873
11899
  #
@@ -11878,7 +11904,7 @@ module Aws::Connect
11878
11904
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11879
11905
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
11880
11906
  #
11881
- # UI name: [Contacts created][63]
11907
+ # UI name: [Contacts created][65]
11882
11908
  #
11883
11909
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
11884
11910
  #
@@ -11895,7 +11921,7 @@ module Aws::Connect
11895
11921
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
11896
11922
  # Q in Connect
11897
11923
  #
11898
- # UI name: [API contacts handled][64]
11924
+ # UI name: [Contacts handled][66]
11899
11925
  #
11900
11926
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
11901
11927
  #
@@ -11910,7 +11936,7 @@ module Aws::Connect
11910
11936
  # Valid groupings and filters: Queue, Channel, Agent, Agent
11911
11937
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
11912
11938
  #
11913
- # UI name: [Contacts handled (connected to agent timestamp)][65]
11939
+ # UI name: [Contacts handled (connected to agent timestamp)][67]
11914
11940
  #
11915
11941
  # CONTACTS\_HOLD\_ABANDONS
11916
11942
  #
@@ -11920,7 +11946,7 @@ module Aws::Connect
11920
11946
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11921
11947
  # Q in Connect
11922
11948
  #
11923
- # UI name: [Contacts hold disconnect][66]
11949
+ # UI name: [Contacts hold disconnect][68]
11924
11950
  #
11925
11951
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
11926
11952
  #
@@ -11929,7 +11955,7 @@ module Aws::Connect
11929
11955
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11930
11956
  # Agent, Agent Hierarchy, Q in Connect
11931
11957
  #
11932
- # UI name: [Contacts hold agent disconnect][67]
11958
+ # UI name: [Contacts hold agent disconnect][69]
11933
11959
  #
11934
11960
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
11935
11961
  #
@@ -11938,7 +11964,7 @@ module Aws::Connect
11938
11964
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11939
11965
  # Agent, Agent Hierarchy, Q in Connect
11940
11966
  #
11941
- # UI name: [Contacts hold customer disconnect][68]
11967
+ # UI name: [Contacts hold customer disconnect][70]
11942
11968
  #
11943
11969
  # CONTACTS\_PUT\_ON\_HOLD
11944
11970
  #
@@ -11947,7 +11973,7 @@ module Aws::Connect
11947
11973
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11948
11974
  # Agent, Agent Hierarchy, Q in Connect
11949
11975
  #
11950
- # UI name: [Contacts put on hold][69]
11976
+ # UI name: [Contacts put on hold][71]
11951
11977
  #
11952
11978
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
11953
11979
  #
@@ -11956,7 +11982,7 @@ module Aws::Connect
11956
11982
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11957
11983
  # Agent, Agent Hierarchy, Q in Connect
11958
11984
  #
11959
- # UI name: [Contacts transferred out external][70]
11985
+ # UI name: [Contacts transferred out external][72]
11960
11986
  #
11961
11987
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
11962
11988
  #
@@ -11965,7 +11991,7 @@ module Aws::Connect
11965
11991
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11966
11992
  # Agent, Agent Hierarchy, Q in Connect
11967
11993
  #
11968
- # UI name: [Contacts transferred out internal][71]
11994
+ # UI name: [Contacts transferred out internal][73]
11969
11995
  #
11970
11996
  # CONTACTS\_QUEUED
11971
11997
  #
@@ -11975,7 +12001,7 @@ module Aws::Connect
11975
12001
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11976
12002
  # Q in Connect
11977
12003
  #
11978
- # UI name: [Contacts queued][72]
12004
+ # UI name: [Contacts queued][74]
11979
12005
  #
11980
12006
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
11981
12007
  #
@@ -11984,7 +12010,7 @@ module Aws::Connect
11984
12010
  # Valid groupings and filters: Queue, Channel, Agent, Agent
11985
12011
  # Hierarchy, contact/segmentAttributes/connect:Subtype
11986
12012
  #
11987
- # UI name: [Contacts queued (enqueue timestamp)][73]
12013
+ # UI name: [Contacts queued (enqueue timestamp)][75]
11988
12014
  #
11989
12015
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
11990
12016
  #
@@ -11997,7 +12023,7 @@ module Aws::Connect
11997
12023
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11998
12024
  # (for "Less than") or `LTE` (for "Less than equal").
11999
12025
  #
12000
- # UI name: [Contacts removed from queue in X seconds][74]
12026
+ # UI name: [Contacts removed from queue in X seconds][76]
12001
12027
  #
12002
12028
  # CONTACTS\_RESOLVED\_IN\_X
12003
12029
  #
@@ -12010,7 +12036,7 @@ module Aws::Connect
12010
12036
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
12011
12037
  # (for "Less than") or `LTE` (for "Less than equal").
12012
12038
  #
12013
- # UI name: [Contacts resolved in X][75]
12039
+ # UI name: [Contacts resolved in X][77]
12014
12040
  #
12015
12041
  # CONTACTS\_TRANSFERRED\_OUT
12016
12042
  #
@@ -12020,7 +12046,7 @@ module Aws::Connect
12020
12046
  # Agent, Agent Hierarchy, Feature,
12021
12047
  # contact/segmentAttributes/connect:Subtype, Q in Connect
12022
12048
  #
12023
- # UI name: [Contacts transferred out][76]
12049
+ # UI name: [Contacts transferred out][78]
12024
12050
  #
12025
12051
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
12026
12052
  #
@@ -12034,7 +12060,7 @@ module Aws::Connect
12034
12060
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12035
12061
  # Q in Connect
12036
12062
  #
12037
- # UI name: [Contacts transferred out by agent][77]
12063
+ # UI name: [Contacts transferred out by agent][79]
12038
12064
  #
12039
12065
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
12040
12066
  #
@@ -12044,7 +12070,7 @@ module Aws::Connect
12044
12070
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12045
12071
  # Q in Connect
12046
12072
  #
12047
- # UI name: [Contacts transferred out queue][78]
12073
+ # UI name: [Contacts transferred out queue][80]
12048
12074
  #
12049
12075
  # CURRENT\_CASES
12050
12076
  #
@@ -12054,7 +12080,7 @@ module Aws::Connect
12054
12080
  #
12055
12081
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
12056
12082
  #
12057
- # UI name: [Current cases][79]
12083
+ # UI name: [Current cases][81]
12058
12084
  #
12059
12085
  # CONVERSATIONS\_ABANDONED
12060
12086
  #
@@ -12065,7 +12091,7 @@ module Aws::Connect
12065
12091
  # Feature, RoutingStepExpression, Initiation method, Routing
12066
12092
  # Profile, Queue, Q in Connect
12067
12093
  #
12068
- # UI name: [Conversations abandoned][80]
12094
+ # UI name: [Conversations abandoned][82]
12069
12095
  #
12070
12096
  # DELIVERY\_ATTEMPTS
12071
12097
  #
@@ -12081,7 +12107,7 @@ module Aws::Connect
12081
12107
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
12082
12108
  # Queue, Routing Profile
12083
12109
  #
12084
- # UI name: [Delivery attempts][81]
12110
+ # UI name: [Delivery attempts][83]
12085
12111
  #
12086
12112
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
12087
12113
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -12107,7 +12133,7 @@ module Aws::Connect
12107
12133
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
12108
12134
  # Queue, Routing Profile
12109
12135
  #
12110
- # UI name: [Delivery attempt disposition rate][82]
12136
+ # UI name: [Delivery attempt disposition rate][84]
12111
12137
  #
12112
12138
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
12113
12139
  # available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -12125,7 +12151,7 @@ module Aws::Connect
12125
12151
  # Evaluation Form ID, Evaluation Source, Form Version, Queue,
12126
12152
  # Routing Profile
12127
12153
  #
12128
- # UI name: [Evaluations performed][83]
12154
+ # UI name: [Evaluations performed][85]
12129
12155
  #
12130
12156
  # FLOWS\_OUTCOME
12131
12157
  #
@@ -12137,7 +12163,7 @@ module Aws::Connect
12137
12163
  # Flows outcome type, Flows resource ID, Initiation method, Resource
12138
12164
  # published timestamp
12139
12165
  #
12140
- # UI name: [Flows outcome][84]
12166
+ # UI name: [Flows outcome][86]
12141
12167
  #
12142
12168
  # FLOWS\_STARTED
12143
12169
  #
@@ -12148,7 +12174,7 @@ module Aws::Connect
12148
12174
  # resource ID, Flows resource ID, Initiation method, Resource
12149
12175
  # published timestamp
12150
12176
  #
12151
- # UI name: [Flows started][85]
12177
+ # UI name: [Flows started][87]
12152
12178
  #
12153
12179
  # HUMAN\_ANSWERED\_CALLS
12154
12180
  #
@@ -12160,7 +12186,7 @@ module Aws::Connect
12160
12186
  #
12161
12187
  # Valid groupings and filters: Agent, Campaign
12162
12188
  #
12163
- # UI name: [Human answered][86]
12189
+ # UI name: [Human answered][88]
12164
12190
  #
12165
12191
  # MAX\_FLOW\_TIME
12166
12192
  #
@@ -12172,7 +12198,7 @@ module Aws::Connect
12172
12198
  # Flows outcome type, Flows resource ID, Initiation method, Resource
12173
12199
  # published timestamp
12174
12200
  #
12175
- # UI name: [Maximum flow time][87]
12201
+ # UI name: [Maximum flow time][89]
12176
12202
  #
12177
12203
  # MAX\_QUEUED\_TIME
12178
12204
  #
@@ -12182,7 +12208,7 @@ module Aws::Connect
12182
12208
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12183
12209
  # Q in Connect
12184
12210
  #
12185
- # UI name: [Maximum queued time][88]
12211
+ # UI name: [Maximum queued time][90]
12186
12212
  #
12187
12213
  # MIN\_FLOW\_TIME
12188
12214
  #
@@ -12194,7 +12220,7 @@ module Aws::Connect
12194
12220
  # Flows outcome type, Flows resource ID, Initiation method, Resource
12195
12221
  # published timestamp
12196
12222
  #
12197
- # UI name: [Minimum flow time][89]
12223
+ # UI name: [Minimum flow time][91]
12198
12224
  #
12199
12225
  # PERCENT\_AUTOMATIC\_FAILS
12200
12226
  #
@@ -12204,7 +12230,7 @@ module Aws::Connect
12204
12230
  # Evaluation Form ID, Evaluation Source, Form Version, Queue,
12205
12231
  # Routing Profile
12206
12232
  #
12207
- # UI name: [Automatic fails percent][90]
12233
+ # UI name: [Automatic fails percent][92]
12208
12234
  #
12209
12235
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
12210
12236
  #
@@ -12217,7 +12243,7 @@ module Aws::Connect
12217
12243
  # Initiation method, Invoking resource type, Parent flows resource
12218
12244
  # ID
12219
12245
  #
12220
- # UI name: [Percent bot conversations outcome][91]
12246
+ # UI name: [Percent bot conversations outcome][93]
12221
12247
  #
12222
12248
  # PERCENT\_BOT\_INTENTS\_OUTCOME
12223
12249
  #
@@ -12230,7 +12256,7 @@ module Aws::Connect
12230
12256
  # published timestamp, Initiation method, Invoking resource type,
12231
12257
  # Parent flows resource ID
12232
12258
  #
12233
- # UI name: [Percent bot intents outcome][92]
12259
+ # UI name: [Percent bot intents outcome][94]
12234
12260
  #
12235
12261
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
12236
12262
  #
@@ -12240,7 +12266,7 @@ module Aws::Connect
12240
12266
  #
12241
12267
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
12242
12268
  #
12243
- # UI name: [Cases resolved on first contact][93]
12269
+ # UI name: [Cases resolved on first contact][95]
12244
12270
  #
12245
12271
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
12246
12272
  #
@@ -12272,7 +12298,7 @@ module Aws::Connect
12272
12298
  # Flows outcome type, Flows resource ID, Initiation method, Resource
12273
12299
  # published timestamp
12274
12300
  #
12275
- # UI name: [Flows outcome percentage][94].
12301
+ # UI name: [Flows outcome percentage][96].
12276
12302
  #
12277
12303
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
12278
12304
  #
@@ -12289,7 +12315,7 @@ module Aws::Connect
12289
12315
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12290
12316
  # Q in Connect
12291
12317
  #
12292
- # UI name: [Non-talk time percent][95]
12318
+ # UI name: [Non-talk time percent][97]
12293
12319
  #
12294
12320
  # PERCENT\_TALK\_TIME
12295
12321
  #
@@ -12302,7 +12328,7 @@ module Aws::Connect
12302
12328
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12303
12329
  # Q in Connect
12304
12330
  #
12305
- # UI name: [Talk time percent][96]
12331
+ # UI name: [Talk time percent][98]
12306
12332
  #
12307
12333
  # PERCENT\_TALK\_TIME\_AGENT
12308
12334
  #
@@ -12315,7 +12341,7 @@ module Aws::Connect
12315
12341
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12316
12342
  # Q in Connect
12317
12343
  #
12318
- # UI name: [Agent talk time percent][97]
12344
+ # UI name: [Agent talk time percent][99]
12319
12345
  #
12320
12346
  # PERCENT\_TALK\_TIME\_CUSTOMER
12321
12347
  #
@@ -12328,7 +12354,7 @@ module Aws::Connect
12328
12354
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12329
12355
  # Q in Connect
12330
12356
  #
12331
- # UI name: [Customer talk time percent][98]
12357
+ # UI name: [Customer talk time percent][100]
12332
12358
  #
12333
12359
  # RECIPIENTS\_ATTEMPTED
12334
12360
  #
@@ -12341,7 +12367,7 @@ module Aws::Connect
12341
12367
  # Valid groupings and filters: Campaign, Campaign Execution
12342
12368
  # Timestamp
12343
12369
  #
12344
- # UI name: [Recipients attempted][99]
12370
+ # UI name: [Recipients attempted][101]
12345
12371
  #
12346
12372
  # RECIPIENTS\_INTERACTED
12347
12373
  #
@@ -12357,7 +12383,7 @@ module Aws::Connect
12357
12383
  # contact/segmentAttributes/connect:Subtype, Campaign Execution
12358
12384
  # Timestamp
12359
12385
  #
12360
- # UI name: [Recipients interacted][100]
12386
+ # UI name: [Recipients interacted][102]
12361
12387
  #
12362
12388
  # RECIPIENTS\_TARGETED
12363
12389
  #
@@ -12370,7 +12396,7 @@ module Aws::Connect
12370
12396
  # Valid groupings and filters: Campaign, Campaign Execution
12371
12397
  # Timestamp
12372
12398
  #
12373
- # UI name: [Recipients targeted][101]
12399
+ # UI name: [Recipients targeted][103]
12374
12400
  #
12375
12401
  # REOPENED\_CASE\_ACTIONS
12376
12402
  #
@@ -12380,7 +12406,7 @@ module Aws::Connect
12380
12406
  #
12381
12407
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
12382
12408
  #
12383
- # UI name: [Cases reopened][102]
12409
+ # UI name: [Cases reopened][104]
12384
12410
  #
12385
12411
  # RESOLVED\_CASE\_ACTIONS
12386
12412
  #
@@ -12390,7 +12416,7 @@ module Aws::Connect
12390
12416
  #
12391
12417
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
12392
12418
  #
12393
- # UI name: [Cases resolved][103]
12419
+ # UI name: [Cases resolved][105]
12394
12420
  #
12395
12421
  # SERVICE\_LEVEL
12396
12422
  #
@@ -12405,7 +12431,7 @@ module Aws::Connect
12405
12431
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
12406
12432
  # (for "Less than") or `LTE` (for "Less than equal").
12407
12433
  #
12408
- # UI name: [Service level X][104]
12434
+ # UI name: [Service level X][106]
12409
12435
  #
12410
12436
  # STEP\_CONTACTS\_QUEUED
12411
12437
  #
@@ -12431,12 +12457,13 @@ module Aws::Connect
12431
12457
  #
12432
12458
  # Valid metric filter key: `INITIATION_METHOD`. This metric only
12433
12459
  # supports the following filter keys as `INITIATION_METHOD`:
12434
- # `INBOUND` \| `OUTBOUND` \| `CALLBACK` \| `API`
12460
+ # `INBOUND` \| `OUTBOUND` \| `CALLBACK` \| `API` \|
12461
+ # `CALLBACK_CUSTOMER_FIRST_DIALED`
12435
12462
  #
12436
12463
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12437
12464
  # Agent, Agent Hierarchy
12438
12465
  #
12439
- # UI name: [Agent API connecting time][105]
12466
+ # UI name: [Agent API connecting time][107]
12440
12467
  #
12441
12468
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
12442
12469
  # this metric.
@@ -12449,8 +12476,9 @@ module Aws::Connect
12449
12476
  #
12450
12477
  # Metric filter:
12451
12478
  #
12452
- # * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
12453
- # `Callback` \| `Queue_Transfer`\| `Disconnect`
12479
+ # * Valid values: `API`\| `INCOMING` \| `OUTBOUND` \| `TRANSFER` \|
12480
+ # `CALLBACK` \| `QUEUE_TRANSFER`\| `Disconnect` \|
12481
+ # `CALLBACK_CUSTOMER_FIRST_DIALED`
12454
12482
  #
12455
12483
  # ^
12456
12484
  #
@@ -12458,7 +12486,7 @@ module Aws::Connect
12458
12486
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12459
12487
  # RoutingStepExpression, Q in Connect
12460
12488
  #
12461
- # UI name: [Contact abandoned][106]
12489
+ # UI name: [Contact abandoned][108]
12462
12490
  #
12463
12491
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
12464
12492
  #
@@ -12471,7 +12499,7 @@ module Aws::Connect
12471
12499
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
12472
12500
  # (for "Less than") or `LTE` (for "Less than equal").
12473
12501
  #
12474
- # UI name: [Contacts abandoned in X seconds][107]
12502
+ # UI name: [Contacts abandoned in X seconds][109]
12475
12503
  #
12476
12504
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
12477
12505
  #
@@ -12484,7 +12512,7 @@ module Aws::Connect
12484
12512
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
12485
12513
  # (for "Less than") or `LTE` (for "Less than equal").
12486
12514
  #
12487
- # UI name: [Contacts answered in X seconds][108]
12515
+ # UI name: [Contacts answered in X seconds][110]
12488
12516
  #
12489
12517
  # SUM\_CONTACT\_FLOW\_TIME
12490
12518
  #
@@ -12493,7 +12521,7 @@ module Aws::Connect
12493
12521
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12494
12522
  # Agent, Agent Hierarchy, Q in Connect
12495
12523
  #
12496
- # UI name: [Contact flow time][109]
12524
+ # UI name: [Contact flow time][111]
12497
12525
  #
12498
12526
  # SUM\_CONTACT\_TIME\_AGENT
12499
12527
  #
@@ -12502,7 +12530,7 @@ module Aws::Connect
12502
12530
  # Valid groupings and filters: Routing Profile, Agent, Agent
12503
12531
  # Hierarchy
12504
12532
  #
12505
- # UI name: [Agent on contact time][110]
12533
+ # UI name: [Agent on contact time][112]
12506
12534
  #
12507
12535
  # SUM\_CONTACTS\_DISCONNECTED
12508
12536
  #
@@ -12514,7 +12542,7 @@ module Aws::Connect
12514
12542
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
12515
12543
  # Q in Connect
12516
12544
  #
12517
- # UI name: [Contact disconnected][111]
12545
+ # UI name: [Contact disconnected][113]
12518
12546
  #
12519
12547
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
12520
12548
  #
@@ -12523,7 +12551,7 @@ module Aws::Connect
12523
12551
  # Valid groupings and filters: Routing Profile, Agent, Agent
12524
12552
  # Hierarchy
12525
12553
  #
12526
- # UI name: [Error status time][112]
12554
+ # UI name: [Error status time][114]
12527
12555
  #
12528
12556
  # SUM\_HANDLE\_TIME
12529
12557
  #
@@ -12532,7 +12560,7 @@ module Aws::Connect
12532
12560
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12533
12561
  # Agent, Agent Hierarchy, Q in Connect
12534
12562
  #
12535
- # UI name: [Contact handle time][113]
12563
+ # UI name: [Contact handle time][115]
12536
12564
  #
12537
12565
  # SUM\_HOLD\_TIME
12538
12566
  #
@@ -12541,7 +12569,7 @@ module Aws::Connect
12541
12569
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12542
12570
  # Agent, Agent Hierarchy, Q in Connect
12543
12571
  #
12544
- # UI name: [Customer hold time][114]
12572
+ # UI name: [Customer hold time][116]
12545
12573
  #
12546
12574
  # SUM\_IDLE\_TIME\_AGENT
12547
12575
  #
@@ -12550,7 +12578,7 @@ module Aws::Connect
12550
12578
  # Valid groupings and filters: Routing Profile, Agent, Agent
12551
12579
  # Hierarchy
12552
12580
  #
12553
- # UI name: [Agent idle time][115]
12581
+ # UI name: [Agent idle time][117]
12554
12582
  #
12555
12583
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
12556
12584
  #
@@ -12559,7 +12587,7 @@ module Aws::Connect
12559
12587
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12560
12588
  # Agent, Agent Hierarchy, Q in Connect
12561
12589
  #
12562
- # UI name: [Agent interaction and hold time][116]
12590
+ # UI name: [Agent interaction and hold time][118]
12563
12591
  #
12564
12592
  # SUM\_INTERACTION\_TIME
12565
12593
  #
@@ -12568,7 +12596,7 @@ module Aws::Connect
12568
12596
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12569
12597
  # Agent, Agent Hierarchy
12570
12598
  #
12571
- # UI name: [Agent interaction time][117]
12599
+ # UI name: [Agent interaction time][119]
12572
12600
  #
12573
12601
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
12574
12602
  #
@@ -12577,7 +12605,7 @@ module Aws::Connect
12577
12605
  # Valid groupings and filters: Routing Profile, Agent, Agent
12578
12606
  # Hierarchy
12579
12607
  #
12580
- # UI name: [Agent non-productive time][118]
12608
+ # UI name: [Agent non-productive time][120]
12581
12609
  #
12582
12610
  # SUM\_ONLINE\_TIME\_AGENT
12583
12611
  #
@@ -12586,7 +12614,7 @@ module Aws::Connect
12586
12614
  # Valid groupings and filters: Routing Profile, Agent, Agent
12587
12615
  # Hierarchy
12588
12616
  #
12589
- # UI name: [Online time][119]
12617
+ # UI name: [Online time][121]
12590
12618
  #
12591
12619
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
12592
12620
  #
@@ -12595,7 +12623,7 @@ module Aws::Connect
12595
12623
  # Valid groupings and filters: Queue, Channel, Routing Profile,
12596
12624
  # contact/segmentAttributes/connect:Subtype, Q in Connect
12597
12625
  #
12598
- # UI name: [Callback attempts][120]
12626
+ # UI name: [Callback attempts][122]
12599
12627
  #
12600
12628
  #
12601
12629
  #
@@ -12644,81 +12672,83 @@ module Aws::Connect
12644
12672
  # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
12645
12673
  # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
12646
12674
  # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
12647
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
12648
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
12649
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
12650
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
12651
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
12652
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
12653
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
12654
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
12655
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
12656
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
12657
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
12658
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
12659
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
12660
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
12661
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
12662
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
12663
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
12664
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
12665
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
12666
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
12667
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
12668
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
12669
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
12670
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
12671
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
12672
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
12673
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
12674
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
12675
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
12676
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
12677
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
12678
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
12679
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
12680
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
12681
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
12682
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
12683
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
12684
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
12685
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
12686
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
12687
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
12688
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
12689
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
12690
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
12691
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
12692
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
12693
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
12694
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
12695
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
12696
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
12697
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
12698
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
12699
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
12700
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
12701
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
12702
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
12703
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
12704
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
12705
- # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
12706
- # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
12707
- # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
12708
- # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
12709
- # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
12710
- # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
12711
- # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
12712
- # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
12713
- # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
12714
- # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
12715
- # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
12716
- # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
12717
- # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
12718
- # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
12719
- # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
12720
- # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
12721
- # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
12675
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback
12676
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
12677
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
12678
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
12679
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
12680
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
12681
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
12682
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
12683
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback
12684
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
12685
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
12686
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
12687
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
12688
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
12689
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
12690
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
12691
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
12692
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
12693
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
12694
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
12695
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
12696
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
12697
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
12698
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
12699
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
12700
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
12701
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
12702
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
12703
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
12704
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
12705
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
12706
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
12707
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
12708
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
12709
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
12710
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
12711
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
12712
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
12713
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
12714
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
12715
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
12716
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
12717
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
12718
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
12719
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
12720
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
12721
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
12722
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
12723
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
12724
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
12725
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
12726
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
12727
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
12728
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
12729
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
12730
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
12731
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
12732
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
12733
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
12734
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
12735
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
12736
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
12737
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
12738
+ # [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
12739
+ # [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
12740
+ # [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
12741
+ # [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
12742
+ # [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
12743
+ # [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
12744
+ # [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
12745
+ # [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
12746
+ # [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
12747
+ # [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
12748
+ # [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
12749
+ # [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
12750
+ # [121]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
12751
+ # [122]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
12722
12752
  # @return [Array<Types::MetricV2>]
12723
12753
  #
12724
12754
  # @!attribute [rw] next_token
@@ -13745,8 +13775,7 @@ module Aws::Connect
13745
13775
  # @return [String]
13746
13776
  #
13747
13777
  # @!attribute [rw] effective_till
13748
- # The date till which the hours of operation override would be
13749
- # effective.
13778
+ # The date until the hours of operation override is effective.
13750
13779
  # @return [String]
13751
13780
  #
13752
13781
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HoursOfOperationOverride AWS API Documentation
@@ -26049,8 +26078,7 @@ module Aws::Connect
26049
26078
  # @return [String]
26050
26079
  #
26051
26080
  # @!attribute [rw] effective_till
26052
- # The date till when the hours of operation override would be
26053
- # effective.
26081
+ # The date until the hours of operation override is effective.
26054
26082
  # @return [String]
26055
26083
  #
26056
26084
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateHoursOfOperationOverrideRequest AWS API Documentation
@@ -27899,13 +27927,18 @@ module Aws::Connect
27899
27927
  # The phone number for the user's desk phone.
27900
27928
  # @return [String]
27901
27929
  #
27930
+ # @!attribute [rw] persistent_connection
27931
+ # The persistent connection setting for the user.
27932
+ # @return [Boolean]
27933
+ #
27902
27934
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserPhoneConfig AWS API Documentation
27903
27935
  #
27904
27936
  class UserPhoneConfig < Struct.new(
27905
27937
  :phone_type,
27906
27938
  :auto_accept,
27907
27939
  :after_contact_work_time_limit,
27908
- :desk_phone_number)
27940
+ :desk_phone_number,
27941
+ :persistent_connection)
27909
27942
  SENSITIVE = []
27910
27943
  include Aws::Structure
27911
27944
  end