aws-sdk-connect 1.214.0 → 1.215.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +39 -20
- data/lib/aws-sdk-connect/client_api.rb +10 -0
- data/lib/aws-sdk-connect/types.rb +55 -13
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +6 -4
- data/sig/types.rbs +10 -2
- metadata +1 -1
checksums.yaml
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SHA256:
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metadata.gz:
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metadata.gz: db039b5c4733396b29f8e3b90cd69f58e8115c9c1e8611a7ed7ba23ff54e4894
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data.tar.gz: 3ee43e9b990fb48a79aa66319458b1b7c625c94f1c075945234f43ed9105b275
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metadata.gz: 3d6188be50a7192bee85be264fe3bc343f8974bf06187059914a421a2f0dc03facb7b93771d8d62b24f3a6c03979da7cb1fd634bf0dccc346b5357eac5613109
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data.tar.gz: 59cd27658d7ff02fce1ed9adb0cb3c4284eac50696c155a9fc291b7fca1b99c2be9d7dae5207c51b1ac9002c19706c33a3ef2cf5d4dc25985258808e540c654d
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data/CHANGELOG.md
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Unreleased Changes
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------------------
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1.215.0 (2025-08-28)
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------------------
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* Feature - AgentStatusDrillDown feature in GetCurrentMetricData API. Adding AGENT_STATUS as filter and grouping in GetCurrentMetricData API
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1.214.0 (2025-08-26)
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------------------
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data/VERSION
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@@ -1 +1 @@
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1
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1.
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1.215.0
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@@ -5320,8 +5320,8 @@ module Aws::Connect
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end
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# This API is in preview release for Amazon Connect and is subject to
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# change. To request access to this API, contact Amazon Web
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#
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# change. To request access to this API, contact Amazon Web Services
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# Support.
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#
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# Describes the target authentication profile.
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#
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#
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# * RoutingStepExpressions: 50
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#
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# * AgentStatuses: 50
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#
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# Metric data is retrieved only for the resources associated with the
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# queues or routing profiles, and by any channels included in the
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# filter. (You cannot filter by both queue AND routing profile.) You can
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# include both resource IDs and resource ARNs in the same request.
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#
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# When using `AgentStatuses` as filter make sure Queues is added as
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# primary filter.
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#
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# When using the `RoutingStepExpression` filter, you need to pass
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# exactly one `QueueId`. The filter is also case sensitive so when using
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# the `RoutingStepExpression` filter, grouping by
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# in the filter.
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#
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# @option params [Array<String>] :groupings
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#
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#
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#
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# Defines the level of aggregation for metrics data by a dimension(s).
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# Its similar to sorting items into buckets based on a common
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# characteristic, then counting or calculating something for each
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# bucket. For example, when grouped by `QUEUE`, the metrics returned
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# apply to each queue rather than aggregated for all queues.
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#
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# The grouping list is an ordered list, with the first item in the list
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# defined as the primary grouping. If no grouping is included in the
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# request, the aggregation happens at the instance-level.
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#
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# * If you group by `CHANNEL`, you should include a Channels filter.
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# VOICE, CHAT, and TASK channels are supported.
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#
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# * If you group by `AGENT_STATUS`, you must include the `QUEUE` as the
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# primary grouping and use queue filter. When you group by
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# `AGENT_STATUS`, the only metric available is the `AGENTS_ONLINE`
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# metric.
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#
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# * If you group by `ROUTING_PROFILE`, you must include either a queue
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# or routing profile filter. In addition, a routing profile filter is
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# required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`, and
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# ` OLDEST_CONTACT_AGE`.
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#
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# * If no `Grouping` is included in the request, a summary of metrics is
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# returned.
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#
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# * When using the `RoutingStepExpression` filter, group by
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# `ROUTING_STEP_EXPRESSION` is required.
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#
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# channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
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# routing_profiles: ["RoutingProfileId"],
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# routing_step_expressions: ["RoutingExpression"],
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# agent_statuses: ["AgentStatusId"],
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# },
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# groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION
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# groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION, AGENT_STATUS
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# current_metrics: [ # required
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# {
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# name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
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# resp.metric_results[0].dimensions.routing_profile.id #=> String
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# resp.metric_results[0].dimensions.routing_profile.arn #=> String
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# resp.metric_results[0].dimensions.routing_step_expression #=> String
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# resp.metric_results[0].dimensions.agent_status.arn #=> String
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# resp.metric_results[0].dimensions.agent_status.id #=> String
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# resp.metric_results[0].collections #=> Array
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# resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
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# resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
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# channels: ["VOICE"], # accepts VOICE, CHAT, TASK, EMAIL
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# routing_profiles: ["RoutingProfileId"],
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# routing_step_expressions: ["RoutingExpression"],
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# agent_statuses: ["AgentStatusId"],
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# },
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# groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION
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# groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION, AGENT_STATUS
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# historical_metrics: [ # required
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# {
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# name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
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# resp.metric_results[0].dimensions.routing_profile.id #=> String
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# resp.metric_results[0].dimensions.routing_profile.arn #=> String
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# resp.metric_results[0].dimensions.routing_step_expression #=> String
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# resp.metric_results[0].dimensions.agent_status.arn #=> String
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# resp.metric_results[0].dimensions.agent_status.id #=> String
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# resp.metric_results[0].collections #=> Array
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# resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
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# resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
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# service level quota of 99 phone numbers, and in any 180 day period you
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# release 99, claim 99, and then release 99, you will have exceeded the
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# 200% limit. At that point you are blocked from claiming any more
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# numbers until you open an Amazon Web
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# numbers until you open an Amazon Web Services Support ticket.
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#
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#
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end
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# This API is in preview release for Amazon Connect and is subject to
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# change. To request access to this API, contact Amazon Web
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#
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# change. To request access to this API, contact Amazon Web Services
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# Support.
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#
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# Provides summary information about the authentication profiles in a
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# specified Amazon Connect instance.
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# After releasing a phone number, the phone number enters into a
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# cooldown period for up to 180 days. It cannot be searched for or
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# claimed again until the period has ended. If you accidentally release
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# a phone number, contact Amazon Web
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# a phone number, contact Amazon Web Services Support.
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#
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# If you plan to claim and release numbers frequently, contact us for a
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# service quota exception. Otherwise, it is possible you will be blocked
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#
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# If you use the `ChatDurationInMinutes` parameter and receive a 400
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# error, your account may not support the ability to configure custom
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# chat durations. For more information, contact Amazon Web
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#
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# chat durations. For more information, contact Amazon Web Services
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# Support.
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#
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# For more information about chat, see the following topics in the
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# *Amazon Connect Administrator Guide*:
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end
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# This API is in preview release for Amazon Connect and is subject to
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# change. To request access to this API, contact Amazon Web
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#
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# Support.
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#
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# Updates the selected authentication profile.
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#
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# The type of attribute.
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#
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# <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
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# access this feature, contact Amazon Web
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# access this feature, contact Amazon Web Services Support for
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# allowlisting.
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#
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# </note>
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tracer: tracer
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)
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context[:gem_name] = 'aws-sdk-connect'
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context[:gem_version] = '1.
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context[:gem_version] = '1.215.0'
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Seahorse::Client::Request.new(handlers, context)
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end
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AgentStatus = Shapes::StructureShape.new(name: 'AgentStatus')
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AgentStatusDescription = Shapes::StringShape.new(name: 'AgentStatusDescription')
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AgentStatusId = Shapes::StringShape.new(name: 'AgentStatusId')
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AgentStatusIdentifier = Shapes::StructureShape.new(name: 'AgentStatusIdentifier')
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AgentStatusList = Shapes::ListShape.new(name: 'AgentStatusList')
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AgentStatusName = Shapes::StringShape.new(name: 'AgentStatusName')
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AgentStatusOrderNumber = Shapes::IntegerShape.new(name: 'AgentStatusOrderNumber')
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AgentStatusSummaryList = Shapes::ListShape.new(name: 'AgentStatusSummaryList')
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AgentStatusType = Shapes::StringShape.new(name: 'AgentStatusType')
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AgentStatusTypes = Shapes::ListShape.new(name: 'AgentStatusTypes')
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AgentStatuses = Shapes::ListShape.new(name: 'AgentStatuses')
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AgentUsername = Shapes::StringShape.new(name: 'AgentUsername')
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AgentsCriteria = Shapes::StructureShape.new(name: 'AgentsCriteria')
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AgentsMinOneMaxHundred = Shapes::ListShape.new(name: 'AgentsMinOneMaxHundred')
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AgentStatus.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
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AgentStatus.struct_class = Types::AgentStatus
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AgentStatusIdentifier.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
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AgentStatusIdentifier.add_member(:id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "Id"))
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AgentStatusIdentifier.struct_class = Types::AgentStatusIdentifier
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AgentStatusList.member = Shapes::ShapeRef.new(shape: AgentStatus)
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AgentStatusReference.add_member(:status_start_timestamp, Shapes::ShapeRef.new(shape: Timestamp, location_name: "StatusStartTimestamp"))
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AgentStatusTypes.member = Shapes::ShapeRef.new(shape: AgentStatusType)
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AgentStatuses.member = Shapes::ShapeRef.new(shape: AgentStatusId)
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AgentsCriteria.add_member(:agent_ids, Shapes::ShapeRef.new(shape: AgentIds, location_name: "AgentIds"))
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AgentsCriteria.struct_class = Types::AgentsCriteria
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Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
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Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
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Dimensions.add_member(:routing_step_expression, Shapes::ShapeRef.new(shape: RoutingExpression, location_name: "RoutingStepExpression"))
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Dimensions.add_member(:agent_status, Shapes::ShapeRef.new(shape: AgentStatusIdentifier, location_name: "AgentStatus"))
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Dimensions.struct_class = Types::Dimensions
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DimensionsV2Map.key = Shapes::ShapeRef.new(shape: DimensionsV2Key)
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Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
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Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
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Filters.add_member(:routing_step_expressions, Shapes::ShapeRef.new(shape: RoutingExpressions, location_name: "RoutingStepExpressions"))
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Filters.add_member(:agent_statuses, Shapes::ShapeRef.new(shape: AgentStatuses, location_name: "AgentStatuses"))
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Filters.struct_class = Types::Filters
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FiltersV2List.member = Shapes::ShapeRef.new(shape: FilterV2)
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include Aws::Structure
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# Information about the agent status assigned to the user.
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#
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# @!attribute [rw] arn
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# The Amazon Resource Name (ARN) of the agent status.
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# @return [String]
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#
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# @!attribute [rw] id
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# The identifier of the agent status.
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# @return [String]
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#
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|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusIdentifier AWS API Documentation
|
403
|
+
#
|
404
|
+
class AgentStatusIdentifier < Struct.new(
|
405
|
+
:arn,
|
406
|
+
:id)
|
407
|
+
SENSITIVE = []
|
408
|
+
include Aws::Structure
|
409
|
+
end
|
410
|
+
|
392
411
|
# Information about the agent's status.
|
393
412
|
#
|
394
413
|
# @!attribute [rw] status_start_timestamp
|
@@ -1564,8 +1583,8 @@ module Aws::Connect
|
|
1564
1583
|
end
|
1565
1584
|
|
1566
1585
|
# This API is in preview release for Amazon Connect and is subject to
|
1567
|
-
# change. To request access to this API, contact Amazon Web
|
1568
|
-
#
|
1586
|
+
# change. To request access to this API, contact Amazon Web Services
|
1587
|
+
# Support.
|
1569
1588
|
#
|
1570
1589
|
# Information about an authentication profile. An authentication profile
|
1571
1590
|
# is a resource that stores the authentication settings for users in
|
@@ -1678,8 +1697,8 @@ module Aws::Connect
|
|
1678
1697
|
end
|
1679
1698
|
|
1680
1699
|
# This API is in preview release for Amazon Connect and is subject to
|
1681
|
-
# change. To request access to this API, contact Amazon Web
|
1682
|
-
#
|
1700
|
+
# change. To request access to this API, contact Amazon Web Services
|
1701
|
+
# Support.
|
1683
1702
|
#
|
1684
1703
|
# A summary of a given authentication profile.
|
1685
1704
|
#
|
@@ -7936,13 +7955,18 @@ module Aws::Connect
|
|
7936
7955
|
# The expression of a step in a routing criteria.
|
7937
7956
|
# @return [String]
|
7938
7957
|
#
|
7958
|
+
# @!attribute [rw] agent_status
|
7959
|
+
# Information about the agent status assigned to the user.
|
7960
|
+
# @return [Types::AgentStatusIdentifier]
|
7961
|
+
#
|
7939
7962
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
|
7940
7963
|
#
|
7941
7964
|
class Dimensions < Struct.new(
|
7942
7965
|
:queue,
|
7943
7966
|
:channel,
|
7944
7967
|
:routing_profile,
|
7945
|
-
:routing_step_expression
|
7968
|
+
:routing_step_expression,
|
7969
|
+
:agent_status)
|
7946
7970
|
SENSITIVE = []
|
7947
7971
|
include Aws::Structure
|
7948
7972
|
end
|
@@ -9868,13 +9892,18 @@ module Aws::Connect
|
|
9868
9892
|
# object of a step in a routing criteria.
|
9869
9893
|
# @return [Array<String>]
|
9870
9894
|
#
|
9895
|
+
# @!attribute [rw] agent_statuses
|
9896
|
+
# A list of up to 50 agent status IDs or ARNs.
|
9897
|
+
# @return [Array<String>]
|
9898
|
+
#
|
9871
9899
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Filters AWS API Documentation
|
9872
9900
|
#
|
9873
9901
|
class Filters < Struct.new(
|
9874
9902
|
:queues,
|
9875
9903
|
:channels,
|
9876
9904
|
:routing_profiles,
|
9877
|
-
:routing_step_expressions
|
9905
|
+
:routing_step_expressions,
|
9906
|
+
:agent_statuses)
|
9878
9907
|
SENSITIVE = []
|
9879
9908
|
include Aws::Structure
|
9880
9909
|
end
|
@@ -10118,11 +10147,16 @@ module Aws::Connect
|
|
10118
10147
|
#
|
10119
10148
|
# * RoutingStepExpressions: 50
|
10120
10149
|
#
|
10150
|
+
# * AgentStatuses: 50
|
10151
|
+
#
|
10121
10152
|
# Metric data is retrieved only for the resources associated with the
|
10122
10153
|
# queues or routing profiles, and by any channels included in the
|
10123
10154
|
# filter. (You cannot filter by both queue AND routing profile.) You
|
10124
10155
|
# can include both resource IDs and resource ARNs in the same request.
|
10125
10156
|
#
|
10157
|
+
# When using `AgentStatuses` as filter make sure Queues is added as
|
10158
|
+
# primary filter.
|
10159
|
+
#
|
10126
10160
|
# When using the `RoutingStepExpression` filter, you need to pass
|
10127
10161
|
# exactly one `QueueId`. The filter is also case sensitive so when
|
10128
10162
|
# using the `RoutingStepExpression` filter, grouping by
|
@@ -10133,21 +10167,29 @@ module Aws::Connect
|
|
10133
10167
|
# @return [Types::Filters]
|
10134
10168
|
#
|
10135
10169
|
# @!attribute [rw] groupings
|
10136
|
-
#
|
10137
|
-
#
|
10138
|
-
#
|
10170
|
+
# Defines the level of aggregation for metrics data by a dimension(s).
|
10171
|
+
# Its similar to sorting items into buckets based on a common
|
10172
|
+
# characteristic, then counting or calculating something for each
|
10173
|
+
# bucket. For example, when grouped by `QUEUE`, the metrics returned
|
10174
|
+
# apply to each queue rather than aggregated for all queues.
|
10175
|
+
#
|
10176
|
+
# The grouping list is an ordered list, with the first item in the
|
10177
|
+
# list defined as the primary grouping. If no grouping is included in
|
10178
|
+
# the request, the aggregation happens at the instance-level.
|
10139
10179
|
#
|
10140
10180
|
# * If you group by `CHANNEL`, you should include a Channels filter.
|
10141
10181
|
# VOICE, CHAT, and TASK channels are supported.
|
10142
10182
|
#
|
10183
|
+
# * If you group by `AGENT_STATUS`, you must include the `QUEUE` as
|
10184
|
+
# the primary grouping and use queue filter. When you group by
|
10185
|
+
# `AGENT_STATUS`, the only metric available is the `AGENTS_ONLINE`
|
10186
|
+
# metric.
|
10187
|
+
#
|
10143
10188
|
# * If you group by `ROUTING_PROFILE`, you must include either a queue
|
10144
10189
|
# or routing profile filter. In addition, a routing profile filter
|
10145
10190
|
# is required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`,
|
10146
10191
|
# and ` OLDEST_CONTACT_AGE`.
|
10147
10192
|
#
|
10148
|
-
# * If no `Grouping` is included in the request, a summary of metrics
|
10149
|
-
# is returned.
|
10150
|
-
#
|
10151
10193
|
# * When using the `RoutingStepExpression` filter, group by
|
10152
10194
|
# `ROUTING_STEP_EXPRESSION` is required.
|
10153
10195
|
# @return [Array<String>]
|
@@ -25993,7 +26035,7 @@ module Aws::Connect
|
|
25993
26035
|
# The type of attribute.
|
25994
26036
|
#
|
25995
26037
|
# <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
|
25996
|
-
# access this feature, contact Amazon Web
|
26038
|
+
# access this feature, contact Amazon Web Services Support for
|
25997
26039
|
# allowlisting.
|
25998
26040
|
#
|
25999
26041
|
# </note>
|
data/lib/aws-sdk-connect.rb
CHANGED
data/sig/client.rbs
CHANGED
@@ -1907,9 +1907,10 @@ module Aws
|
|
1907
1907
|
queues: Array[::String]?,
|
1908
1908
|
channels: Array[("VOICE" | "CHAT" | "TASK" | "EMAIL")]?,
|
1909
1909
|
routing_profiles: Array[::String]?,
|
1910
|
-
routing_step_expressions: Array[::String]
|
1910
|
+
routing_step_expressions: Array[::String]?,
|
1911
|
+
agent_statuses: Array[::String]?
|
1911
1912
|
},
|
1912
|
-
?groupings: Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")],
|
1913
|
+
?groupings: Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION" | "AGENT_STATUS")],
|
1913
1914
|
current_metrics: Array[
|
1914
1915
|
{
|
1915
1916
|
name: ("AGENTS_ONLINE" | "AGENTS_AVAILABLE" | "AGENTS_ON_CALL" | "AGENTS_NON_PRODUCTIVE" | "AGENTS_AFTER_CONTACT_WORK" | "AGENTS_ERROR" | "AGENTS_STAFFED" | "CONTACTS_IN_QUEUE" | "OLDEST_CONTACT_AGE" | "CONTACTS_SCHEDULED" | "AGENTS_ON_CONTACT" | "SLOTS_ACTIVE" | "SLOTS_AVAILABLE")?,
|
@@ -2005,9 +2006,10 @@ module Aws
|
|
2005
2006
|
queues: Array[::String]?,
|
2006
2007
|
channels: Array[("VOICE" | "CHAT" | "TASK" | "EMAIL")]?,
|
2007
2008
|
routing_profiles: Array[::String]?,
|
2008
|
-
routing_step_expressions: Array[::String]
|
2009
|
+
routing_step_expressions: Array[::String]?,
|
2010
|
+
agent_statuses: Array[::String]?
|
2009
2011
|
},
|
2010
|
-
?groupings: Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")],
|
2012
|
+
?groupings: Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION" | "AGENT_STATUS")],
|
2011
2013
|
historical_metrics: Array[
|
2012
2014
|
{
|
2013
2015
|
name: ("CONTACTS_QUEUED" | "CONTACTS_HANDLED" | "CONTACTS_ABANDONED" | "CONTACTS_CONSULTED" | "CONTACTS_AGENT_HUNG_UP_FIRST" | "CONTACTS_HANDLED_INCOMING" | "CONTACTS_HANDLED_OUTBOUND" | "CONTACTS_HOLD_ABANDONS" | "CONTACTS_TRANSFERRED_IN" | "CONTACTS_TRANSFERRED_OUT" | "CONTACTS_TRANSFERRED_IN_FROM_QUEUE" | "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE" | "CONTACTS_MISSED" | "CALLBACK_CONTACTS_HANDLED" | "API_CONTACTS_HANDLED" | "OCCUPANCY" | "HANDLE_TIME" | "AFTER_CONTACT_WORK_TIME" | "QUEUED_TIME" | "ABANDON_TIME" | "QUEUE_ANSWER_TIME" | "HOLD_TIME" | "INTERACTION_TIME" | "INTERACTION_AND_HOLD_TIME" | "SERVICE_LEVEL")?,
|
data/sig/types.rbs
CHANGED
@@ -102,6 +102,12 @@ module Aws::Connect
|
|
102
102
|
SENSITIVE: []
|
103
103
|
end
|
104
104
|
|
105
|
+
class AgentStatusIdentifier
|
106
|
+
attr_accessor arn: ::String
|
107
|
+
attr_accessor id: ::String
|
108
|
+
SENSITIVE: []
|
109
|
+
end
|
110
|
+
|
105
111
|
class AgentStatusReference
|
106
112
|
attr_accessor status_start_timestamp: ::Time
|
107
113
|
attr_accessor status_arn: ::String
|
@@ -1978,6 +1984,7 @@ module Aws::Connect
|
|
1978
1984
|
attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
|
1979
1985
|
attr_accessor routing_profile: Types::RoutingProfileReference
|
1980
1986
|
attr_accessor routing_step_expression: ::String
|
1987
|
+
attr_accessor agent_status: Types::AgentStatusIdentifier
|
1981
1988
|
SENSITIVE: []
|
1982
1989
|
end
|
1983
1990
|
|
@@ -2501,6 +2508,7 @@ module Aws::Connect
|
|
2501
2508
|
attr_accessor channels: ::Array[("VOICE" | "CHAT" | "TASK" | "EMAIL")]
|
2502
2509
|
attr_accessor routing_profiles: ::Array[::String]
|
2503
2510
|
attr_accessor routing_step_expressions: ::Array[::String]
|
2511
|
+
attr_accessor agent_statuses: ::Array[::String]
|
2504
2512
|
SENSITIVE: []
|
2505
2513
|
end
|
2506
2514
|
|
@@ -2562,7 +2570,7 @@ module Aws::Connect
|
|
2562
2570
|
class GetCurrentMetricDataRequest
|
2563
2571
|
attr_accessor instance_id: ::String
|
2564
2572
|
attr_accessor filters: Types::Filters
|
2565
|
-
attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")]
|
2573
|
+
attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION" | "AGENT_STATUS")]
|
2566
2574
|
attr_accessor current_metrics: ::Array[Types::CurrentMetric]
|
2567
2575
|
attr_accessor next_token: ::String
|
2568
2576
|
attr_accessor max_results: ::Integer
|
@@ -2639,7 +2647,7 @@ module Aws::Connect
|
|
2639
2647
|
attr_accessor start_time: ::Time
|
2640
2648
|
attr_accessor end_time: ::Time
|
2641
2649
|
attr_accessor filters: Types::Filters
|
2642
|
-
attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")]
|
2650
|
+
attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION" | "AGENT_STATUS")]
|
2643
2651
|
attr_accessor historical_metrics: ::Array[Types::HistoricalMetric]
|
2644
2652
|
attr_accessor next_token: ::String
|
2645
2653
|
attr_accessor max_results: ::Integer
|