RubyGems - aws-sdk-connect - Versions diffs - 1.209.0 → 1.210.0 - Mend

aws-sdk-connect 1.209.0 → 1.210.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (10) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +5 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +551 -255
data/lib/aws-sdk-connect/client_api.rb +51 -0
data/lib/aws-sdk-connect/types.rb +772 -222
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +42 -4
data/sig/types.rbs +38 -0
metadata +1 -1

data/lib/aws-sdk-connect/client.rb CHANGED Viewed

@@ -1033,9 +1033,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Associates a set of quick connects with a queue.
     #
     # @option params [required, String] :instance_id
@@ -1714,9 +1711,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Creates an agent status for the specified Amazon Connect instance.
     #
     # @option params [required, String] :instance_id
@@ -2384,9 +2378,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Creates hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -2460,7 +2451,7 @@ module Aws::Connect
     end
     # Creates an hours of operation override in an Amazon Connect hours of
-    # operation resource
+    # operation resource.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance.
@@ -2479,11 +2470,10 @@ module Aws::Connect
     #   start time, and end time.
     #
     # @option params [required, String] :effective_from
-    #   The date from when the hours of operation override would be effective.
+    #   The date from when the hours of operation override is effective.
     #
     # @option params [required, String] :effective_till
-    #   The date until when the hours of operation override would be
-    #   effective.
+    #   The date until when the hours of operation override is effective.
     #
     # @return [Types::CreateHoursOfOperationOverrideResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -3863,9 +3853,9 @@ module Aws::Connect
     # Creates a user account for the specified Amazon Connect instance.
     #
     # Certain [UserIdentityInfo][1] parameters are required in some
-    # situations. For example, `Email` is required if you are using SAML for
-    # identity management. `FirstName` and `LastName` are required if you
-    # are using Amazon Connect or SAML for identity management.
+    # situations. For example, `Email`, `FirstName` and `LastName` are
+    # required if you are using Amazon Connect or SAML for identity
+    # management.
     #
     # For information about how to create users using the Amazon Connect
     # admin website, see [Add Users][2] in the *Amazon Connect Administrator
@@ -4572,9 +4562,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Deletes an hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -4607,7 +4594,7 @@ module Aws::Connect
     end
     # Deletes an hours of operation override in an Amazon Connect hours of
-    # operation resource
+    # operation resource.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance.
@@ -5277,9 +5264,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes an agent status.
     #
     # @option params [required, String] :instance_id
@@ -5943,9 +5927,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -6345,9 +6326,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes the specified queue.
     #
     # @option params [required, String] :instance_id
@@ -7392,9 +7370,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Disassociates a set of quick connects from a queue.
     #
     # @option params [required, String] :instance_id
@@ -7741,12 +7716,105 @@ module Aws::Connect
       req.send_request(options)
     end
+    # Gets the real-time metrics of the specified contact.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * You can use this API to retrieve the position of the contact in the
+    #   queue.
+    #
+    # ^
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, Array<Types::ContactMetricInfo>] :metrics
+    #   A list of contact-level metrics to retrieve.
+    #
+    # @return [Types::GetContactMetricsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetContactMetricsResponse#metric_results #metric_results} => Array&lt;Types::ContactMetricResult&gt;
+    #   * {Types::GetContactMetricsResponse#id #id} => String
+    #   * {Types::GetContactMetricsResponse#arn #arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_contact_metrics({
+    #     instance_id: "InstanceIdOrArn", # required
+    #     contact_id: "InstanceIdOrArn", # required
+    #     metrics: [ # required
+    #       {
+    #         name: "POSITION_IN_QUEUE", # required, accepts POSITION_IN_QUEUE
+    #       },
+    #     ],
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.metric_results #=> Array
+    #   resp.metric_results[0].name #=> String, one of "POSITION_IN_QUEUE"
+    #   resp.metric_results[0].value.number #=> Float
+    #   resp.id #=> String
+    #   resp.arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetContactMetrics AWS API Documentation
+    #
+    # @overload get_contact_metrics(params = {})
+    # @param [Hash] params ({})
+    def get_contact_metrics(params = {}, options = {})
+      req = build_request(:get_contact_metrics, params)
+      req.send_request(options)
+    end
     # Gets the real-time metric data from the specified Amazon Connect
     # instance.
     #
     # For a description of each metric, see [Metrics definitions][1] in the
     # *Amazon Connect Administrator Guide*.
     #
+    # <note markdown="1"> When you make a successful API request, you can expect the following
+    # metric values in the response:
+    #
+    #  1.  **Metric value is null**: The calculation cannot be performed due
+    #     to divide by zero or insufficient data
+    #
+    # 2.  **Metric value is a number (including 0) of defined type**: The
+    #     number provided is the calculation result
+    #
+    # 3.  **MetricResult list is empty**: The request cannot find any data
+    #     in the system
+    #
+    #  The following guidelines can help you work with the API:
+    #
+    #  * Each dimension in the metric response must contain a value
+    #
+    # * Each item in MetricResult must include all requested metrics
+    #
+    # * If the response is slow due to large result sets, try these
+    #   approaches:
+    #
+    #   * Narrow the time range of your request
+    #
+    #   * Add filters to reduce the amount of data returned
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
@@ -8129,10 +8197,10 @@ module Aws::Connect
     #   The identifier for the hours of operation.
     #
     # @option params [required, String] :from_date
-    #   The Date from when the hours of operation are listed.
+    #   The date from when the hours of operation are listed.
     #
     # @option params [required, String] :to_date
-    #   The Date until when the hours of operation are listed.
+    #   The date until when the hours of operation are listed.
     #
     # @return [Types::GetEffectiveHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -8372,113 +8440,151 @@ module Aws::Connect
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average queue abandon time][2]
+    #
     #   AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [After contact work time][3]
+    #
     #   API\_CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [API contacts handled][4]
+    #
+    #   AVG\_HOLD\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistic: AVG
+    #
+    #     UI name: [Average customer hold time][5]
+    #
     #   CALLBACK\_CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Callback contacts handled][6]
+    #
     #   CONTACTS\_ABANDONED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts abandoned][7]
+    #
     #   CONTACTS\_AGENT\_HUNG\_UP\_FIRST
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts agent hung up first][8]
+    #
     #   CONTACTS\_CONSULTED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts consulted][9]
+    #
     #   CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled][10]
+    #
     #   CONTACTS\_HANDLED\_INCOMING
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled incoming][11]
+    #
     #   CONTACTS\_HANDLED\_OUTBOUND
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled outbound][12]
+    #
     #   CONTACTS\_HOLD\_ABANDONS
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts hold disconnect][13]
+    #
     #   CONTACTS\_MISSED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [AGENT\_NON\_RESPONSE][14]
+    #
     #   CONTACTS\_QUEUED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts queued][15]
+    #
     #   CONTACTS\_TRANSFERRED\_IN
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred in][16]
+    #
     #   CONTACTS\_TRANSFERRED\_IN\_FROM\_QUEUE
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out queue][17]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out][18]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out queue][17]
+    #
     #   HANDLE\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
-    #   HOLD\_TIME
-    #
-    #   : Unit: SECONDS
-    #
-    #     Statistic: AVG
+    #     UI name: [Average handle time][19]
     #
     #   INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8486,30 +8592,40 @@ module Aws::Connect
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average agent interaction and customer hold time][20]
+    #
     #   INTERACTION\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average agent interaction time][21]
+    #
     #   OCCUPANCY
     #
     #   : Unit: PERCENT
     #
     #     Statistic: AVG
     #
+    #     UI name: [Occupancy][22]
+    #
     #   QUEUE\_ANSWER\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average queue answer time][23]
+    #
     #   QUEUED\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: MAX
     #
+    #     UI name: [Minimum flow time][24]
+    #
     #   SERVICE\_LEVEL
     #
     #   : You can include up to 20 SERVICE\_LEVEL metrics in a request.
@@ -8522,9 +8638,34 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Average queue abandon time][2]
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response
+    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8609,6 +8750,33 @@ module Aws::Connect
     # `GetMetricDataV2` and `GetMetricData`, see [Metrics definitions][2] in
     # the *Amazon Connect Administrator Guide*.
     #
+    # <note markdown="1"> When you make a successful API request, you can expect the following
+    # metric values in the response:
+    #
+    #  1.  **Metric value is null**: The calculation cannot be performed due
+    #     to divide by zero or insufficient data
+    #
+    # 2.  **Metric value is a number (including 0) of defined type**: The
+    #     number provided is the calculation result
+    #
+    # 3.  **MetricResult list is empty**: The request cannot find any data
+    #     in the system
+    #
+    #  The following guidelines can help you work with the API:
+    #
+    #  * Each dimension in the metric response must contain a value
+    #
+    # * Each item in MetricResult must include all requested metrics
+    #
+    # * If the response is slow due to large result sets, try these
+    #   approaches:
+    #
+    #   * Narrow the time range of your request
+    #
+    #   * Add filters to reduce the amount of data returned
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
@@ -9006,6 +9174,28 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_CONTACT\_FIRST\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Agent average contact first response wait time][22]
+    #
+    #   AVG\_CONVERSATION\_CLOSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average conversation close time][23]
+    #
     #   AVG\_CONVERSATION\_DURATION
     #
     #   : Unit: Seconds
@@ -9014,7 +9204,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average conversation duration][22]
+    #     UI name: [Average conversation duration][24]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -9025,7 +9215,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
     #
-    #     UI name: [Average dials per minute][23]
+    #     UI name: [Average dials per minute][25]
     #
     #   AVG\_EVALUATION\_SCORE
     #
@@ -9035,7 +9225,18 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average evaluation score][24]
+    #     UI name: [Average evaluation score][26]
+    #
+    #   AVG\_FIRST\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent first response time][27]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -9047,7 +9248,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][25]
+    #     UI name: [Average flow time][28]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -9060,7 +9261,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][26]
+    #     UI name: [Average agent greeting time][29]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -9070,7 +9271,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][27]
+    #     UI name: [Average handle time][30]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9084,7 +9285,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][28]
+    #     UI name: [Average customer hold time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9098,7 +9299,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][29]
+    #     UI name: [Average customer hold time all contacts][32]
     #
     #   AVG\_HOLDS
     #
@@ -9108,7 +9309,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][30]
+    #     UI name: [Average holds][33]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9122,7 +9323,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][31]
+    #     UI name: [Average agent interaction and customer hold time][34]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -9133,7 +9334,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][32]
+    #     UI name: [Average agent interaction time][35]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9150,7 +9351,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][33]
+    #     UI name: [Average agent interruptions][36]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -9163,7 +9364,73 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][34]
+    #     UI name: [Average agent interruption time][37]
+    #
+    #   AVG\_MESSAGE\_LENGTH\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent message length][38]
+    #
+    #   AVG\_MESSAGE\_LENGTH\_CUSTOMER
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer message length][39]
+    #
+    #   AVG\_MESSAGES
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average messages][40]
+    #
+    #   AVG\_MESSAGES\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent messages][41]
+    #
+    #   AVG\_MESSAGES\_BOT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average bot messages][42]
+    #
+    #   AVG\_MESSAGES\_CUSTOMER
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer messages][43]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -9176,7 +9443,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][35]
+    #     UI name: [Average non-talk time][44]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -9185,12 +9452,34 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][36]
+    #     UI name: [Average queue answer time][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
     #
+    #   AVG\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent response time][46]
+    #
+    #   AVG\_RESPONSE\_TIME\_CUSTOMER
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer response time][47]
+    #
     #   AVG\_RESOLUTION\_TIME
     #
     #   : Unit: Seconds
@@ -9198,7 +9487,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][37]
+    #     UI name: [Average resolution time][48]
     #
     #   AVG\_TALK\_TIME
     #
@@ -9211,7 +9500,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][38]
+    #     UI name: [Average talk time][49]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -9224,7 +9513,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][39]
+    #     UI name: [Average agent talk time][50]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -9237,7 +9526,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][40]
+    #     UI name: [Average customer talk time][51]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -9248,7 +9537,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][41]
+    #     UI name: [Average wait time after customer connection][52]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -9258,7 +9547,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][42]
+    #     UI name: [Average weighted evaluation score][53]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -9270,7 +9559,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Bot conversations completed][43]
+    #     UI name: [Bot conversations completed][54]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -9283,7 +9572,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][44]
+    #     UI name: [Bot intents completed][55]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -9298,7 +9587,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][45]
+    #     UI name: [Campaign contacts abandoned after X][56]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -9313,7 +9602,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][46]
+    #     UI name: [Campaign contacts abandoned after X rate][57]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -9326,7 +9615,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][47]
+    #     UI name: [Campaign interactions][58]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -9338,7 +9627,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign progress rate][48]
+    #     UI name: [Campaign progress rate][59]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -9349,7 +9638,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][49]
+    #     UI name: [Campaign send attempts][60]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -9362,7 +9651,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event Type,
     #     Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][50]
+    #     UI name: [Campaign send exclusions][61]
     #
     #   CASES\_CREATED
     #
@@ -9372,7 +9661,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][51]
+    #     UI name: [Cases created][62]
     #
     #   CONTACTS\_CREATED
     #
@@ -9383,7 +9672,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][52]
+    #     UI name: [Contacts created][63]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9399,7 +9688,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][53]
+    #     UI name: [API contacts handled][64]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9414,7 +9703,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][54]
+    #     UI name: [Contacts handled (connected to agent timestamp)][65]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9424,7 +9713,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][55]
+    #     UI name: [Contacts hold disconnect][66]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9433,7 +9722,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][56]
+    #     UI name: [Contacts hold agent disconnect][67]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9442,7 +9731,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][57]
+    #     UI name: [Contacts hold customer disconnect][68]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9451,7 +9740,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][58]
+    #     UI name: [Contacts put on hold][69]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9460,7 +9749,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][59]
+    #     UI name: [Contacts transferred out external][70]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9469,7 +9758,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][60]
+    #     UI name: [Contacts transferred out internal][71]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9479,7 +9768,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][61]
+    #     UI name: [Contacts queued][72]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9488,7 +9777,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][62]
+    #     UI name: [Contacts queued (enqueue timestamp)][73]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9501,7 +9790,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][63]
+    #     UI name: [Contacts removed from queue in X seconds][74]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9514,7 +9803,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][64]
+    #     UI name: [Contacts resolved in X][75]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9524,7 +9813,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][65]
+    #     UI name: [Contacts transferred out][76]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9538,7 +9827,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][66]
+    #     UI name: [Contacts transferred out by agent][77]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9548,7 +9837,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][67]
+    #     UI name: [Contacts transferred out queue][78]
     #
     #   CURRENT\_CASES
     #
@@ -9558,7 +9847,18 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][68]
+    #     UI name: [Current cases][79]
+    #
+    #   CONVERSATIONS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Conversations abandoned][80]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -9574,7 +9874,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][69]
+    #     UI name: [Delivery attempts][81]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9600,7 +9900,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][70]
+    #     UI name: [Delivery attempt disposition rate][82]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9618,7 +9918,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Evaluations performed][71]
+    #     UI name: [Evaluations performed][83]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9630,7 +9930,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][72]
+    #     UI name: [Flows outcome][84]
     #
     #   FLOWS\_STARTED
     #
@@ -9641,7 +9941,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][73]
+    #     UI name: [Flows started][85]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -9653,7 +9953,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][74]
+    #     UI name: [Human answered][86]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9665,7 +9965,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][75]
+    #     UI name: [Maximum flow time][87]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9675,7 +9975,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][76]
+    #     UI name: [Maximum queued time][88]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9687,7 +9987,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][77]
+    #     UI name: [Minimum flow time][89]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -9697,7 +9997,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Automatic fails percent][78]
+    #     UI name: [Automatic fails percent][90]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -9709,7 +10009,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][79]
+    #     UI name: [Percent bot conversations outcome][91]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -9722,7 +10022,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][80]
+    #     UI name: [Percent bot intents outcome][92]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9732,7 +10032,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][81]
+    #     UI name: [Cases resolved on first contact][93]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9764,7 +10064,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][82].
+    #     UI name: [Flows outcome percentage][94].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9781,7 +10081,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][83]
+    #     UI name: [Non-talk time percent][95]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9794,7 +10094,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][84]
+    #     UI name: [Talk time percent][96]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9807,7 +10107,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][85]
+    #     UI name: [Agent talk time percent][97]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9820,7 +10120,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][86]
+    #     UI name: [Customer talk time percent][98]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -9832,7 +10132,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients attempted][87]
+    #     UI name: [Recipients attempted][99]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -9848,7 +10148,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][88]
+    #     UI name: [Recipients interacted][100]
     #
     #   RECIPIENTS\_TARGETED
     #
@@ -9860,7 +10160,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients targeted][89]
+    #     UI name: [Recipients targeted][101]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9870,7 +10170,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][90]
+    #     UI name: [Cases reopened][102]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9880,7 +10180,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][91]
+    #     UI name: [Cases resolved][103]
     #
     #   SERVICE\_LEVEL
     #
@@ -9895,7 +10195,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][92]
+    #     UI name: [Service level X][104]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9926,7 +10226,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][93]
+    #     UI name: [Agent API connecting time][105]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -9948,7 +10248,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][94]
+    #     UI name: [Contact abandoned][106]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -9961,7 +10261,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][95]
+    #     UI name: [Contacts abandoned in X seconds][107]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -9974,7 +10274,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][96]
+    #     UI name: [Contacts answered in X seconds][108]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -9983,7 +10283,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][97]
+    #     UI name: [Contact flow time][109]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -9991,7 +10291,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][98]
+    #     UI name: [Agent on contact time][110]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10003,7 +10303,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][99]
+    #     UI name: [Contact disconnected][111]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10011,7 +10311,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][100]
+    #     UI name: [Error status time][112]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10020,7 +10320,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][101]
+    #     UI name: [Contact handle time][113]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10029,7 +10329,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][102]
+    #     UI name: [Customer hold time][114]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10037,7 +10337,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][103]
+    #     UI name: [Agent idle time][115]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10046,7 +10346,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][104]
+    #     UI name: [Agent interaction and hold time][116]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10055,7 +10355,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][105]
+    #     UI name: [Agent interaction time][117]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10063,7 +10363,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent non-productive time][106]
+    #     UI name: [Agent non-productive time][118]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10071,7 +10371,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][107]
+    #     UI name: [Online time][119]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10080,7 +10380,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][108]
+    #     UI name: [Callback attempts][120]
     #
     #
     #
@@ -10105,93 +10405,105 @@ module Aws::Connect
     #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
     #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
     #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -10543,9 +10855,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Lists agent statuses.
     #
     # @option params [required, String] :instance_id
@@ -10775,11 +11084,6 @@ module Aws::Connect
     # @option params [Integer] :max_results
     #   The maximum number of results to return per page.
     #
-    #   The maximum number of results to return per page. The default
-    #   MaxResult size is 25.
-    #
-    #   Valid Range: Minimum value of 1. Maximum value of 100.
-    #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
@@ -11493,7 +11797,7 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #
     # @option params [required, String] :hours_of_operation_id
-    #   The identifier for the hours of operation
+    #   The identifier for the hours of operation.
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -11501,9 +11805,7 @@ module Aws::Connect
     #   results.
     #
     # @option params [Integer] :max_results
-    #   The maximum number of results to return per page. The default
-    #   MaxResult size is 100. Valid Range: Minimum value of 1. Maximum value
-    #   of 1000.
+    #   The maximum number of results to return per page.
     #
     # @return [Types::ListHoursOfOperationOverridesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -12262,9 +12564,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Lists the quick connects associated with a queue.
     #
     # @option params [required, String] :instance_id
@@ -13947,6 +14246,10 @@ module Aws::Connect
     #                 tag_value: "String",
     #               },
     #             ],
+    #             hierarchy_group_condition: {
+    #               value: "String",
+    #               hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #             },
     #           },
     #         ],
     #         and_condition: {
@@ -13956,6 +14259,10 @@ module Aws::Connect
     #               tag_value: "String",
     #             },
     #           ],
+    #           hierarchy_group_condition: {
+    #             value: "String",
+    #             hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #           },
     #         },
     #         tag_condition: {
     #           tag_key: "String",
@@ -14534,12 +14841,10 @@ module Aws::Connect
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
-    #   results. Length Constraints: Minimum length of 1. Maximum length of
-    #   2500.
+    #   results.
     #
     # @option params [Integer] :max_results
-    #   The maximum number of results to return per page. Valid Range: Minimum
-    #   value of 1. Maximum value of 100.
+    #   The maximum number of results to return per page.
     #
     # @option params [Types::HoursOfOperationSearchFilter] :search_filter
     #   Filters to be applied to search results.
@@ -15543,6 +15848,10 @@ module Aws::Connect
     #                 tag_value: "String",
     #               },
     #             ],
+    #             hierarchy_group_condition: {
+    #               value: "String",
+    #               hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #             },
     #           },
     #         ],
     #         and_condition: {
@@ -15552,6 +15861,10 @@ module Aws::Connect
     #               tag_value: "String",
     #             },
     #           ],
+    #           hierarchy_group_condition: {
+    #             value: "String",
+    #             hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #           },
     #         },
     #         tag_condition: {
     #           tag_key: "String",
@@ -15575,6 +15888,10 @@ module Aws::Connect
     #         value: "String",
     #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
     #       },
+    #       hierarchy_group_condition: {
+    #         value: "String",
+    #         hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #       },
     #     },
     #   })
     #
@@ -16643,7 +16960,7 @@ module Aws::Connect
     #   The email message body to be sent to the newly created email.
     #
     # @option params [Types::InboundAdditionalRecipients] :additional_recipients
-    #   The addtional recipients address of the email.
+    #   The additional recipients address of the email.
     #
     # @option params [Array<Types::EmailAttachment>] :attachments
     #   List of S3 presigned URLs of email attachments and their file name.
@@ -18154,9 +18471,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates agent status.
     #
     # @option params [required, String] :instance_id
@@ -19167,9 +19481,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -19785,9 +20096,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the hours of operation for the specified queue.
     #
     # @option params [required, String] :instance_id
@@ -19823,9 +20131,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the maximum number of contacts allowed in a queue before it is
     # considered full.
     #
@@ -19863,9 +20168,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the name and description of a queue. At least `Name` or
     # `Description` must be provided.
     #
@@ -19906,9 +20208,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the outbound caller ID name, number, and outbound whisper flow
     # for a specified queue.
     #
@@ -20013,9 +20312,6 @@ module Aws::Connect
       req.send_request(options)
     end
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the status of the queue.
     #
     # @option params [required, String] :instance_id
@@ -21259,7 +21555,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.209.0'
+      context[:gem_version] = '1.210.0'
       Seahorse::Client::Request.new(handlers, context)
     end