aws-sdk-connect 1.208.0 → 1.210.0

data/lib/aws-sdk-connect/client.rb

@@ -95,8 +95,8 @@ module Aws::Connect
     #     class name or an instance of a plugin class.
     #
     #   @option options [required, Aws::CredentialProvider] :credentials
-    #     Your AWS credentials used for authentication. This can be an instance of any one of the
-    #     following classes:
+    #     Your AWS credentials used for authentication. This can be any class that includes and implements
+    #     `Aws::CredentialProvider`, or instance of any one of the following classes:
     #
     #     * `Aws::Credentials` - Used for configuring static, non-refreshing
     #       credentials.
@@ -124,8 +124,7 @@ module Aws::Connect
     #     * `Aws::CognitoIdentityCredentials` - Used for loading credentials
     #       from the Cognito Identity service.
     #
-    #     When `:credentials` are not configured directly, the following
-    #     locations will be searched for credentials:
+    #     When `:credentials` are not configured directly, the following locations will be searched for credentials:
     #
     #     * `Aws.config[:credentials]`
     #
@@ -139,12 +138,10 @@ module Aws::Connect
     #
     #     * `~/.aws/config`
     #
-    #     * EC2/ECS IMDS instance profile - When used by default, the timeouts
-    #       are very aggressive. Construct and pass an instance of
-    #       `Aws::InstanceProfileCredentials` or `Aws::ECSCredentials` to
-    #       enable retries and extended timeouts. Instance profile credential
-    #       fetching can be disabled by setting `ENV['AWS_EC2_METADATA_DISABLED']`
-    #       to `true`.
+    #     * EC2/ECS IMDS instance profile - When used by default, the timeouts are very aggressive.
+    #       Construct and pass an instance of `Aws::InstanceProfileCredentials` or `Aws::ECSCredentials` to
+    #       enable retries and extended timeouts. Instance profile credential fetching can be disabled by
+    #       setting `ENV['AWS_EC2_METADATA_DISABLED']` to `true`.
     #
     #   @option options [required, String] :region
     #     The AWS region to connect to.  The configured `:region` is
@@ -377,8 +374,8 @@ module Aws::Connect
     #     `Aws::Telemetry::OTelProvider` for telemetry provider.
     #
     #   @option options [Aws::TokenProvider] :token_provider
-    #     Your Bearer token used for authentication. This can be an instance of any one of the
-    #     following classes:
+    #     Your Bearer token used for authentication. This can be any class that includes and implements
+    #     `Aws::TokenProvider`, or instance of any one of the following classes:
     #
     #     * `Aws::StaticTokenProvider` - Used for configuring static, non-refreshing
     #       tokens.
@@ -1036,9 +1033,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Associates a set of quick connects with a queue.
     #
     # @option params [required, String] :instance_id
@@ -1717,9 +1711,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Creates an agent status for the specified Amazon Connect instance.
     #
     # @option params [required, String] :instance_id
@@ -2387,9 +2378,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Creates hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -2463,7 +2451,7 @@ module Aws::Connect
     end
 
     # Creates an hours of operation override in an Amazon Connect hours of
-    # operation resource
+    # operation resource.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance.
@@ -2482,11 +2470,10 @@ module Aws::Connect
     #   start time, and end time.
     #
     # @option params [required, String] :effective_from
-    #   The date from when the hours of operation override would be effective.
+    #   The date from when the hours of operation override is effective.
     #
     # @option params [required, String] :effective_till
-    #   The date until when the hours of operation override would be
-    #   effective.
+    #   The date until when the hours of operation override is effective.
     #
     # @return [Types::CreateHoursOfOperationOverrideResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -3866,9 +3853,9 @@ module Aws::Connect
     # Creates a user account for the specified Amazon Connect instance.
     #
     # Certain [UserIdentityInfo][1] parameters are required in some
-    # situations. For example, `Email` is required if you are using SAML for
-    # identity management. `FirstName` and `LastName` are required if you
-    # are using Amazon Connect or SAML for identity management.
+    # situations. For example, `Email`, `FirstName` and `LastName` are
+    # required if you are using Amazon Connect or SAML for identity
+    # management.
     #
     # For information about how to create users using the Amazon Connect
     # admin website, see [Add Users][2] in the *Amazon Connect Administrator
@@ -4575,9 +4562,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Deletes an hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -4610,7 +4594,7 @@ module Aws::Connect
     end
 
     # Deletes an hours of operation override in an Amazon Connect hours of
-    # operation resource
+    # operation resource.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance.
@@ -5280,9 +5264,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes an agent status.
     #
     # @option params [required, String] :instance_id
@@ -5946,9 +5927,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -6348,9 +6326,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Describes the specified queue.
     #
     # @option params [required, String] :instance_id
@@ -7395,9 +7370,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Disassociates a set of quick connects from a queue.
     #
     # @option params [required, String] :instance_id
@@ -7744,12 +7716,105 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Gets the real-time metrics of the specified contact.
+    #
+    # **Use cases**
+    #
+    # Following are common uses cases for this API:
+    #
+    # * You can use this API to retrieve the position of the contact in the
+    #   queue.
+    #
+    # ^
+    #
+    # **Endpoints**: See [Amazon Connect endpoints and quotas][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/general/latest/gr/connect_region.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, Array<Types::ContactMetricInfo>] :metrics
+    #   A list of contact-level metrics to retrieve.
+    #
+    # @return [Types::GetContactMetricsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetContactMetricsResponse#metric_results #metric_results} => Array&lt;Types::ContactMetricResult&gt;
+    #   * {Types::GetContactMetricsResponse#id #id} => String
+    #   * {Types::GetContactMetricsResponse#arn #arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_contact_metrics({
+    #     instance_id: "InstanceIdOrArn", # required
+    #     contact_id: "InstanceIdOrArn", # required
+    #     metrics: [ # required
+    #       {
+    #         name: "POSITION_IN_QUEUE", # required, accepts POSITION_IN_QUEUE
+    #       },
+    #     ],
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.metric_results #=> Array
+    #   resp.metric_results[0].name #=> String, one of "POSITION_IN_QUEUE"
+    #   resp.metric_results[0].value.number #=> Float
+    #   resp.id #=> String
+    #   resp.arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetContactMetrics AWS API Documentation
+    #
+    # @overload get_contact_metrics(params = {})
+    # @param [Hash] params ({})
+    def get_contact_metrics(params = {}, options = {})
+      req = build_request(:get_contact_metrics, params)
+      req.send_request(options)
+    end
+
     # Gets the real-time metric data from the specified Amazon Connect
     # instance.
     #
     # For a description of each metric, see [Metrics definitions][1] in the
     # *Amazon Connect Administrator Guide*.
     #
+    # <note markdown="1"> When you make a successful API request, you can expect the following
+    # metric values in the response:
+    #
+    #  1.  **Metric value is null**: The calculation cannot be performed due
+    #     to divide by zero or insufficient data
+    #
+    # 2.  **Metric value is a number (including 0) of defined type**: The
+    #     number provided is the calculation result
+    #
+    # 3.  **MetricResult list is empty**: The request cannot find any data
+    #     in the system
+    #
+    #  The following guidelines can help you work with the API:
+    #
+    #  * Each dimension in the metric response must contain a value
+    #
+    # * Each item in MetricResult must include all requested metrics
+    #
+    # * If the response is slow due to large result sets, try these
+    #   approaches:
+    #
+    #   * Narrow the time range of your request
+    #
+    #   * Add filters to reduce the amount of data returned
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
@@ -8132,10 +8197,10 @@ module Aws::Connect
     #   The identifier for the hours of operation.
     #
     # @option params [required, String] :from_date
-    #   The Date from when the hours of operation are listed.
+    #   The date from when the hours of operation are listed.
     #
     # @option params [required, String] :to_date
-    #   The Date until when the hours of operation are listed.
+    #   The date until when the hours of operation are listed.
     #
     # @return [Types::GetEffectiveHoursOfOperationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -8375,113 +8440,151 @@ module Aws::Connect
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average queue abandon time][2]
+    #
     #   AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [After contact work time][3]
+    #
     #   API\_CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [API contacts handled][4]
+    #
+    #   AVG\_HOLD\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistic: AVG
+    #
+    #     UI name: [Average customer hold time][5]
+    #
     #   CALLBACK\_CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Callback contacts handled][6]
+    #
     #   CONTACTS\_ABANDONED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts abandoned][7]
+    #
     #   CONTACTS\_AGENT\_HUNG\_UP\_FIRST
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts agent hung up first][8]
+    #
     #   CONTACTS\_CONSULTED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts consulted][9]
+    #
     #   CONTACTS\_HANDLED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled][10]
+    #
     #   CONTACTS\_HANDLED\_INCOMING
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled incoming][11]
+    #
     #   CONTACTS\_HANDLED\_OUTBOUND
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts handled outbound][12]
+    #
     #   CONTACTS\_HOLD\_ABANDONS
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts hold disconnect][13]
+    #
     #   CONTACTS\_MISSED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [AGENT\_NON\_RESPONSE][14]
+    #
     #   CONTACTS\_QUEUED
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts queued][15]
+    #
     #   CONTACTS\_TRANSFERRED\_IN
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred in][16]
+    #
     #   CONTACTS\_TRANSFERRED\_IN\_FROM\_QUEUE
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out queue][17]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out][18]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
     #   : Unit: COUNT
     #
     #     Statistic: SUM
     #
+    #     UI name: [Contacts transferred out queue][17]
+    #
     #   HANDLE\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
-    #   HOLD\_TIME
-    #
-    #   : Unit: SECONDS
-    #
-    #     Statistic: AVG
+    #     UI name: [Average handle time][19]
     #
     #   INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8489,30 +8592,40 @@ module Aws::Connect
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average agent interaction and customer hold time][20]
+    #
     #   INTERACTION\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average agent interaction time][21]
+    #
     #   OCCUPANCY
     #
     #   : Unit: PERCENT
     #
     #     Statistic: AVG
     #
+    #     UI name: [Occupancy][22]
+    #
     #   QUEUE\_ANSWER\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: AVG
     #
+    #     UI name: [Average queue answer time][23]
+    #
     #   QUEUED\_TIME
     #
     #   : Unit: SECONDS
     #
     #     Statistic: MAX
     #
+    #     UI name: [Minimum flow time][24]
+    #
     #   SERVICE\_LEVEL
     #
     #   : You can include up to 20 SERVICE\_LEVEL metrics in a request.
@@ -8525,9 +8638,34 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Average queue abandon time][2]
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response
+    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8612,6 +8750,33 @@ module Aws::Connect
     # `GetMetricDataV2` and `GetMetricData`, see [Metrics definitions][2] in
     # the *Amazon Connect Administrator Guide*.
     #
+    # <note markdown="1"> When you make a successful API request, you can expect the following
+    # metric values in the response:
+    #
+    #  1.  **Metric value is null**: The calculation cannot be performed due
+    #     to divide by zero or insufficient data
+    #
+    # 2.  **Metric value is a number (including 0) of defined type**: The
+    #     number provided is the calculation result
+    #
+    # 3.  **MetricResult list is empty**: The request cannot find any data
+    #     in the system
+    #
+    #  The following guidelines can help you work with the API:
+    #
+    #  * Each dimension in the metric response must contain a value
+    #
+    # * Each item in MetricResult must include all requested metrics
+    #
+    # * If the response is slow due to large result sets, try these
+    #   approaches:
+    #
+    #   * Narrow the time range of your request
+    #
+    #   * Add filters to reduce the amount of data returned
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
@@ -9009,6 +9174,28 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_CONTACT\_FIRST\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Agent average contact first response wait time][22]
+    #
+    #   AVG\_CONVERSATION\_CLOSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average conversation close time][23]
+    #
     #   AVG\_CONVERSATION\_DURATION
     #
     #   : Unit: Seconds
@@ -9017,7 +9204,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average conversation duration][22]
+    #     UI name: [Average conversation duration][24]
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
@@ -9028,7 +9215,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign, Queue, Routing Profile
     #
-    #     UI name: [Average dials per minute][23]
+    #     UI name: [Average dials per minute][25]
     #
     #   AVG\_EVALUATION\_SCORE
     #
@@ -9038,7 +9225,18 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average evaluation score][24]
+    #     UI name: [Average evaluation score][26]
+    #
+    #   AVG\_FIRST\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent first response time][27]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -9050,7 +9248,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][25]
+    #     UI name: [Average flow time][28]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -9063,7 +9261,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][26]
+    #     UI name: [Average agent greeting time][29]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -9073,7 +9271,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][27]
+    #     UI name: [Average handle time][30]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9087,7 +9285,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][28]
+    #     UI name: [Average customer hold time][31]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9101,7 +9299,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][29]
+    #     UI name: [Average customer hold time all contacts][32]
     #
     #   AVG\_HOLDS
     #
@@ -9111,7 +9309,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][30]
+    #     UI name: [Average holds][33]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9125,7 +9323,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][31]
+    #     UI name: [Average agent interaction and customer hold time][34]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -9136,7 +9334,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][32]
+    #     UI name: [Average agent interaction time][35]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9153,7 +9351,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][33]
+    #     UI name: [Average agent interruptions][36]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -9166,7 +9364,73 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][34]
+    #     UI name: [Average agent interruption time][37]
+    #
+    #   AVG\_MESSAGE\_LENGTH\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent message length][38]
+    #
+    #   AVG\_MESSAGE\_LENGTH\_CUSTOMER
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer message length][39]
+    #
+    #   AVG\_MESSAGES
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average messages][40]
+    #
+    #   AVG\_MESSAGES\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent messages][41]
+    #
+    #   AVG\_MESSAGES\_BOT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average bot messages][42]
+    #
+    #   AVG\_MESSAGES\_CUSTOMER
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer messages][43]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -9179,7 +9443,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][35]
+    #     UI name: [Average non-talk time][44]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -9188,12 +9452,34 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][36]
+    #     UI name: [Average queue answer time][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
     #
+    #   AVG\_RESPONSE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average agent response time][46]
+    #
+    #   AVG\_RESPONSE\_TIME\_CUSTOMER
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Average customer response time][47]
+    #
     #   AVG\_RESOLUTION\_TIME
     #
     #   : Unit: Seconds
@@ -9201,7 +9487,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][37]
+    #     UI name: [Average resolution time][48]
     #
     #   AVG\_TALK\_TIME
     #
@@ -9214,7 +9500,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][38]
+    #     UI name: [Average talk time][49]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -9227,7 +9513,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][39]
+    #     UI name: [Average agent talk time][50]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -9240,7 +9526,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][40]
+    #     UI name: [Average customer talk time][51]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -9251,7 +9537,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][41]
+    #     UI name: [Average wait time after customer connection][52]
     #
     #   AVG\_WEIGHTED\_EVALUATION\_SCORE
     #
@@ -9261,7 +9547,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted evaluation score][42]
+    #     UI name: [Average weighted evaluation score][53]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -9273,7 +9559,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Bot conversations completed][43]
+    #     UI name: [Bot conversations completed][54]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -9286,7 +9572,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][44]
+    #     UI name: [Bot intents completed][55]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -9301,7 +9587,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][45]
+    #     UI name: [Campaign contacts abandoned after X][56]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -9316,7 +9602,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][46]
+    #     UI name: [Campaign contacts abandoned after X rate][57]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -9329,7 +9615,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][47]
+    #     UI name: [Campaign interactions][58]
     #
     #   CAMPAIGN\_PROGRESS\_RATE
     #
@@ -9341,7 +9627,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Campaign progress rate][48]
+    #     UI name: [Campaign progress rate][59]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -9352,7 +9638,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][49]
+    #     UI name: [Campaign send attempts][60]
     #
     #   CAMPAIGN\_SEND\_EXCLUSIONS
     #
@@ -9365,7 +9651,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Campaign Excluded Event Type,
     #     Campaign Execution Timestamp
     #
-    #     UI name: [Campaign send exclusions][50]
+    #     UI name: [Campaign send exclusions][61]
     #
     #   CASES\_CREATED
     #
@@ -9375,7 +9661,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][51]
+    #     UI name: [Cases created][62]
     #
     #   CONTACTS\_CREATED
     #
@@ -9386,7 +9672,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][52]
+    #     UI name: [Contacts created][63]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9402,7 +9688,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][53]
+    #     UI name: [API contacts handled][64]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9417,7 +9703,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][54]
+    #     UI name: [Contacts handled (connected to agent timestamp)][65]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9427,7 +9713,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][55]
+    #     UI name: [Contacts hold disconnect][66]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9436,7 +9722,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][56]
+    #     UI name: [Contacts hold agent disconnect][67]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9445,7 +9731,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][57]
+    #     UI name: [Contacts hold customer disconnect][68]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9454,7 +9740,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][58]
+    #     UI name: [Contacts put on hold][69]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9463,7 +9749,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][59]
+    #     UI name: [Contacts transferred out external][70]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9472,7 +9758,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][60]
+    #     UI name: [Contacts transferred out internal][71]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9482,7 +9768,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][61]
+    #     UI name: [Contacts queued][72]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9491,7 +9777,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][62]
+    #     UI name: [Contacts queued (enqueue timestamp)][73]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9504,7 +9790,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][63]
+    #     UI name: [Contacts removed from queue in X seconds][74]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9517,7 +9803,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][64]
+    #     UI name: [Contacts resolved in X][75]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9527,7 +9813,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][65]
+    #     UI name: [Contacts transferred out][76]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9541,7 +9827,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][66]
+    #     UI name: [Contacts transferred out by agent][77]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9551,7 +9837,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][67]
+    #     UI name: [Contacts transferred out queue][78]
     #
     #   CURRENT\_CASES
     #
@@ -9561,7 +9847,18 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][68]
+    #     UI name: [Current cases][79]
+    #
+    #   CONVERSATIONS\_ABANDONED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Feature, RoutingStepExpression, Initiation method, Routing Profile,
+    #     Queue, Q in Connect
+    #
+    #     UI name: [Conversations abandoned][80]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -9577,7 +9874,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][69]
+    #     UI name: [Delivery attempts][81]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9603,7 +9900,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][70]
+    #     UI name: [Delivery attempt disposition rate][82]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9621,7 +9918,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Evaluations performed][71]
+    #     UI name: [Evaluations performed][83]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9633,7 +9930,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][72]
+    #     UI name: [Flows outcome][84]
     #
     #   FLOWS\_STARTED
     #
@@ -9644,7 +9941,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][73]
+    #     UI name: [Flows started][85]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -9656,7 +9953,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][74]
+    #     UI name: [Human answered][86]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9668,7 +9965,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][75]
+    #     UI name: [Maximum flow time][87]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9678,7 +9975,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][76]
+    #     UI name: [Maximum queued time][88]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9690,7 +9987,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][77]
+    #     UI name: [Minimum flow time][89]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -9700,7 +9997,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Automatic fails percent][78]
+    #     UI name: [Automatic fails percent][90]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -9712,7 +10009,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][79]
+    #     UI name: [Percent bot conversations outcome][91]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -9725,7 +10022,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][80]
+    #     UI name: [Percent bot intents outcome][92]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9735,7 +10032,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][81]
+    #     UI name: [Cases resolved on first contact][93]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9767,7 +10064,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][82].
+    #     UI name: [Flows outcome percentage][94].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9784,7 +10081,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][83]
+    #     UI name: [Non-talk time percent][95]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9797,7 +10094,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][84]
+    #     UI name: [Talk time percent][96]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9810,7 +10107,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][85]
+    #     UI name: [Agent talk time percent][97]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9823,7 +10120,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][86]
+    #     UI name: [Customer talk time percent][98]
     #
     #   RECIPIENTS\_ATTEMPTED
     #
@@ -9835,7 +10132,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients attempted][87]
+    #     UI name: [Recipients attempted][99]
     #
     #   RECIPIENTS\_INTERACTED
     #
@@ -9851,7 +10148,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Campaign Execution
     #     Timestamp
     #
-    #     UI name: [Recipients interacted][88]
+    #     UI name: [Recipients interacted][100]
     #
     #   RECIPIENTS\_TARGETED
     #
@@ -9863,7 +10160,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign, Campaign Execution Timestamp
     #
-    #     UI name: [Recipients targeted][89]
+    #     UI name: [Recipients targeted][101]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9873,7 +10170,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][90]
+    #     UI name: [Cases reopened][102]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9883,7 +10180,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][91]
+    #     UI name: [Cases resolved][103]
     #
     #   SERVICE\_LEVEL
     #
@@ -9898,7 +10195,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][92]
+    #     UI name: [Service level X][104]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9929,7 +10226,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][93]
+    #     UI name: [Agent API connecting time][105]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -9951,7 +10248,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][94]
+    #     UI name: [Contact abandoned][106]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -9964,7 +10261,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][95]
+    #     UI name: [Contacts abandoned in X seconds][107]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -9977,7 +10274,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][96]
+    #     UI name: [Contacts answered in X seconds][108]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -9986,7 +10283,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][97]
+    #     UI name: [Contact flow time][109]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -9994,7 +10291,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][98]
+    #     UI name: [Agent on contact time][110]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10006,7 +10303,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][99]
+    #     UI name: [Contact disconnected][111]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10014,7 +10311,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][100]
+    #     UI name: [Error status time][112]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10023,7 +10320,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][101]
+    #     UI name: [Contact handle time][113]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10032,7 +10329,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][102]
+    #     UI name: [Customer hold time][114]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10040,7 +10337,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][103]
+    #     UI name: [Agent idle time][115]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10049,7 +10346,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][104]
+    #     UI name: [Agent interaction and hold time][116]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10058,7 +10355,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][105]
+    #     UI name: [Agent interaction time][117]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10066,7 +10363,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent non-productive time][106]
+    #     UI name: [Agent non-productive time][118]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10074,7 +10371,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][107]
+    #     UI name: [Online time][119]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10083,7 +10380,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][108]
+    #     UI name: [Callback attempts][120]
     #
     #
     #
@@ -10108,93 +10405,105 @@ module Aws::Connect
     #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
     #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
     #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
-    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
-    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
-    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
-    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
-    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
-    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
-    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [109]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [110]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [111]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [112]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [113]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [114]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [115]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [116]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [117]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [118]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [119]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [120]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -10546,9 +10855,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Lists agent statuses.
     #
     # @option params [required, String] :instance_id
@@ -10778,11 +11084,6 @@ module Aws::Connect
     # @option params [Integer] :max_results
     #   The maximum number of results to return per page.
     #
-    #   The maximum number of results to return per page. The default
-    #   MaxResult size is 25.
-    #
-    #   Valid Range: Minimum value of 1. Maximum value of 100.
-    #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
@@ -11496,7 +11797,7 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance.
     #
     # @option params [required, String] :hours_of_operation_id
-    #   The identifier for the hours of operation
+    #   The identifier for the hours of operation.
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -11504,9 +11805,7 @@ module Aws::Connect
     #   results.
     #
     # @option params [Integer] :max_results
-    #   The maximum number of results to return per page. The default
-    #   MaxResult size is 100. Valid Range: Minimum value of 1. Maximum value
-    #   of 1000.
+    #   The maximum number of results to return per page.
     #
     # @return [Types::ListHoursOfOperationOverridesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
@@ -12265,9 +12564,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Lists the quick connects associated with a queue.
     #
     # @option params [required, String] :instance_id
@@ -13950,6 +14246,10 @@ module Aws::Connect
     #                 tag_value: "String",
     #               },
     #             ],
+    #             hierarchy_group_condition: {
+    #               value: "String",
+    #               hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #             },
     #           },
     #         ],
     #         and_condition: {
@@ -13959,6 +14259,10 @@ module Aws::Connect
     #               tag_value: "String",
     #             },
     #           ],
+    #           hierarchy_group_condition: {
+    #             value: "String",
+    #             hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #           },
     #         },
     #         tag_condition: {
     #           tag_key: "String",
@@ -14537,12 +14841,10 @@ module Aws::Connect
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
     #   previous response in the next request to retrieve the next set of
-    #   results. Length Constraints: Minimum length of 1. Maximum length of
-    #   2500.
+    #   results.
     #
     # @option params [Integer] :max_results
-    #   The maximum number of results to return per page. Valid Range: Minimum
-    #   value of 1. Maximum value of 100.
+    #   The maximum number of results to return per page.
     #
     # @option params [Types::HoursOfOperationSearchFilter] :search_filter
     #   Filters to be applied to search results.
@@ -15546,6 +15848,10 @@ module Aws::Connect
     #                 tag_value: "String",
     #               },
     #             ],
+    #             hierarchy_group_condition: {
+    #               value: "String",
+    #               hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #             },
     #           },
     #         ],
     #         and_condition: {
@@ -15555,6 +15861,10 @@ module Aws::Connect
     #               tag_value: "String",
     #             },
     #           ],
+    #           hierarchy_group_condition: {
+    #             value: "String",
+    #             hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #           },
     #         },
     #         tag_condition: {
     #           tag_key: "String",
@@ -15578,6 +15888,10 @@ module Aws::Connect
     #         value: "String",
     #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
     #       },
+    #       hierarchy_group_condition: {
+    #         value: "String",
+    #         hierarchy_group_match_type: "EXACT", # accepts EXACT, WITH_CHILD_GROUPS
+    #       },
     #     },
     #   })
     #
@@ -16646,7 +16960,7 @@ module Aws::Connect
     #   The email message body to be sent to the newly created email.
     #
     # @option params [Types::InboundAdditionalRecipients] :additional_recipients
-    #   The addtional recipients address of the email.
+    #   The additional recipients address of the email.
     #
     # @option params [Array<Types::EmailAttachment>] :attachments
     #   List of S3 presigned URLs of email attachments and their file name.
@@ -18157,9 +18471,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates agent status.
     #
     # @option params [required, String] :instance_id
@@ -19170,9 +19481,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the hours of operation.
     #
     # @option params [required, String] :instance_id
@@ -19788,9 +20096,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the hours of operation for the specified queue.
     #
     # @option params [required, String] :instance_id
@@ -19826,9 +20131,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the maximum number of contacts allowed in a queue before it is
     # considered full.
     #
@@ -19866,9 +20168,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the name and description of a queue. At least `Name` or
     # `Description` must be provided.
     #
@@ -19909,9 +20208,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the outbound caller ID name, number, and outbound whisper flow
     # for a specified queue.
     #
@@ -20016,9 +20312,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates the status of the queue.
     #
     # @option params [required, String] :instance_id
@@ -21262,7 +21555,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.208.0'
+      context[:gem_version] = '1.210.0'
       Seahorse::Client::Request.new(handlers, context)
     end