aws-sdk-connect 1.204.0 → 1.205.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +219 -125
- data/lib/aws-sdk-connect/types.rb +234 -136
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +1 -1
- data/sig/types.rbs +1 -1
- metadata +1 -1
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@@ -1839,6 +1839,9 @@ module Aws::Connect
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# @option params [Types::UserInfo] :user_info
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# User details for the contact
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#
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# UserInfo is required when creating an EMAIL contact with OUTBOUND and
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# AGENT\_REPLY contact initiation methods.
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#
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# @option params [String] :initiate_as
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# Initial state of the contact when it's created
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#
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@@ -1904,7 +1907,7 @@ module Aws::Connect
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# user_info: {
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# user_id: "AgentResourceId",
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# },
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# initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
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# initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER, COMPLETED
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# name: "Name",
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# description: "Description",
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# segment_attributes: {
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@@ -2169,8 +2172,7 @@ module Aws::Connect
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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#
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# @option params [required, String] :email_address
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# The email address
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# \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
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# The email address, including the domain.
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#
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# @option params [String] :display_name
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# The display name of email address
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@@ -6398,6 +6400,17 @@ module Aws::Connect
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# Describes the specified routing profile.
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#
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# <note markdown="1"> `DescribeRoutingProfile` does not populate AssociatedQueueIds in its
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# response. The example Response Syntax shown on this page is incorrect;
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# we are working to update it. [SearchRoutingProfiles][1] does include
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# AssociatedQueueIds.
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#
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# </note>
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchRoutingProfiles.html
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#
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# @option params [required, String] :instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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@@ -8640,8 +8653,9 @@ module Aws::Connect
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
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# \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
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# `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
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#
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# `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
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# `CAMPAIGN_EXCLUDED_EVENT_TYPE ` \| `CASE_TEMPLATE_ARN` \|
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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# `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
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# `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
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# `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
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# \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
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# `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
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# `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
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#
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# UI name: [Campaign interactions][47]
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#
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# CAMPAIGN\_PROGRESS\_RATE
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#
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# : This metric is only available for outbound campaigns initiated using
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# a customer segment. It is not available for event triggered
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# campaigns.
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#
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# Unit: Percent
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#
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# Valid groupings and filters: Campaign, Campaign Execution Timestamp
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#
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# UI name: [Campaign progress rate][48]
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#
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# CAMPAIGN\_SEND\_ATTEMPTS
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#
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# : This metric is available only for outbound campaigns.
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# Valid groupings and filters: Campaign, Channel,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Campaign send attempts][
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# UI name: [Campaign send attempts][49]
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#
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# CAMPAIGN\_SEND\_EXCLUSIONS
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#
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# : This metric is available only for outbound campaigns.
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#
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# Valid metric filter key: CAMPAIGN\_EXCLUDED\_EVENT\_TYPE
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#
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# Unit: Count
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#
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# Valid groupings and filters: Campaign, Campaign Excluded Event Type,
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# Campaign Execution Timestamp
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#
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# UI name: [Campaign send exclusions][50]
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#
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# CASES\_CREATED
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#
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Cases created][
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# UI name: [Cases created][51]
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#
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# CONTACTS\_CREATED
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts created][
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# UI name: [Contacts created][52]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# RoutingStepExpression, Q in Connect
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#
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# UI name: [API contacts handled][
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# UI name: [API contacts handled][53]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts handled (connected to agent timestamp)][
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# UI name: [Contacts handled (connected to agent timestamp)][54]
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#
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# CONTACTS\_HOLD\_ABANDONS
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#
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Contacts hold disconnect][
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# UI name: [Contacts hold disconnect][55]
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#
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# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts hold agent disconnect][
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# UI name: [Contacts hold agent disconnect][56]
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#
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# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts hold customer disconnect][
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# UI name: [Contacts hold customer disconnect][57]
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#
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# CONTACTS\_PUT\_ON\_HOLD
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts put on hold][
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# UI name: [Contacts put on hold][58]
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#
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# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts transferred out external][
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# UI name: [Contacts transferred out external][59]
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#
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# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Contacts transferred out internal][
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# UI name: [Contacts transferred out internal][60]
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#
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# CONTACTS\_QUEUED
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#
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Contacts queued][
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# UI name: [Contacts queued][61]
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#
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# CONTACTS\_QUEUED\_BY\_ENQUEUE
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#
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# Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Contacts queued (enqueue timestamp)][
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# UI name: [Contacts queued (enqueue timestamp)][62]
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#
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# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
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#
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# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
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# (for "Less than") or `LTE` (for "Less than equal").
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#
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# UI name: [Contacts removed from queue in X seconds][
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# UI name: [Contacts removed from queue in X seconds][63]
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#
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# CONTACTS\_RESOLVED\_IN\_X
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#
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# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
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#
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# UI name: [Contacts resolved in X][
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# UI name: [Contacts resolved in X][64]
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#
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# CONTACTS\_TRANSFERRED\_OUT
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#
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Contacts transferred out][
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# UI name: [Contacts transferred out][65]
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#
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#
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Contacts transferred out by agent][
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# UI name: [Contacts transferred out by agent][66]
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#
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# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
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#
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# Connect
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#
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# UI name: [Contacts transferred out queue][
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# UI name: [Contacts transferred out queue][67]
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#
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# CURRENT\_CASES
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#
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Current cases][
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# UI name: [Current cases][68]
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#
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# DELIVERY\_ATTEMPTS
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#
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# contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
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# Routing Profile
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#
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# UI name: [Delivery attempts][
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# UI name: [Delivery attempts][69]
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#
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# <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
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# for SMS and Email campaign delivery modes. Agent, Queue, Routing
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9549
|
# contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
|
|
9510
9550
|
# Routing Profile
|
|
9511
9551
|
#
|
|
9512
|
-
# UI name: [Delivery attempt disposition rate][
|
|
9552
|
+
# UI name: [Delivery attempt disposition rate][70]
|
|
9513
9553
|
#
|
|
9514
9554
|
# <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
|
|
9515
9555
|
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
|
@@ -9527,7 +9567,7 @@ module Aws::Connect
|
|
|
9527
9567
|
# Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
|
|
9528
9568
|
# Profile
|
|
9529
9569
|
#
|
|
9530
|
-
# UI name: [Evaluations performed][
|
|
9570
|
+
# UI name: [Evaluations performed][71]
|
|
9531
9571
|
#
|
|
9532
9572
|
# FLOWS\_OUTCOME
|
|
9533
9573
|
#
|
|
@@ -9539,7 +9579,7 @@ module Aws::Connect
|
|
|
9539
9579
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
9540
9580
|
# published timestamp
|
|
9541
9581
|
#
|
|
9542
|
-
# UI name: [Flows outcome][
|
|
9582
|
+
# UI name: [Flows outcome][72]
|
|
9543
9583
|
#
|
|
9544
9584
|
# FLOWS\_STARTED
|
|
9545
9585
|
#
|
|
@@ -9550,7 +9590,7 @@ module Aws::Connect
|
|
|
9550
9590
|
# resource ID, Flows resource ID, Initiation method, Resource
|
|
9551
9591
|
# published timestamp
|
|
9552
9592
|
#
|
|
9553
|
-
# UI name: [Flows started][
|
|
9593
|
+
# UI name: [Flows started][73]
|
|
9554
9594
|
#
|
|
9555
9595
|
# HUMAN\_ANSWERED\_CALLS
|
|
9556
9596
|
#
|
|
@@ -9562,7 +9602,7 @@ module Aws::Connect
|
|
|
9562
9602
|
#
|
|
9563
9603
|
# Valid groupings and filters: Agent, Campaign
|
|
9564
9604
|
#
|
|
9565
|
-
# UI name: [Human answered][
|
|
9605
|
+
# UI name: [Human answered][74]
|
|
9566
9606
|
#
|
|
9567
9607
|
# MAX\_FLOW\_TIME
|
|
9568
9608
|
#
|
|
@@ -9574,7 +9614,7 @@ module Aws::Connect
|
|
|
9574
9614
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
9575
9615
|
# published timestamp
|
|
9576
9616
|
#
|
|
9577
|
-
# UI name: [Maximum flow time][
|
|
9617
|
+
# UI name: [Maximum flow time][75]
|
|
9578
9618
|
#
|
|
9579
9619
|
# MAX\_QUEUED\_TIME
|
|
9580
9620
|
#
|
|
@@ -9584,7 +9624,7 @@ module Aws::Connect
|
|
|
9584
9624
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9585
9625
|
# Connect
|
|
9586
9626
|
#
|
|
9587
|
-
# UI name: [Maximum queued time][
|
|
9627
|
+
# UI name: [Maximum queued time][76]
|
|
9588
9628
|
#
|
|
9589
9629
|
# MIN\_FLOW\_TIME
|
|
9590
9630
|
#
|
|
@@ -9596,7 +9636,7 @@ module Aws::Connect
|
|
|
9596
9636
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
9597
9637
|
# published timestamp
|
|
9598
9638
|
#
|
|
9599
|
-
# UI name: [Minimum flow time][
|
|
9639
|
+
# UI name: [Minimum flow time][77]
|
|
9600
9640
|
#
|
|
9601
9641
|
# PERCENT\_AUTOMATIC\_FAILS
|
|
9602
9642
|
#
|
|
@@ -9606,7 +9646,7 @@ module Aws::Connect
|
|
|
9606
9646
|
# Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
|
|
9607
9647
|
# Profile
|
|
9608
9648
|
#
|
|
9609
|
-
# UI name: [Automatic fails percent][
|
|
9649
|
+
# UI name: [Automatic fails percent][78]
|
|
9610
9650
|
#
|
|
9611
9651
|
# PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
|
|
9612
9652
|
#
|
|
@@ -9618,7 +9658,7 @@ module Aws::Connect
|
|
|
9618
9658
|
# Flow type, Flow action ID, Invoking resource published timestamp,
|
|
9619
9659
|
# Initiation method, Invoking resource type, Parent flows resource ID
|
|
9620
9660
|
#
|
|
9621
|
-
# UI name: [Percent bot conversations outcome][
|
|
9661
|
+
# UI name: [Percent bot conversations outcome][79]
|
|
9622
9662
|
#
|
|
9623
9663
|
# PERCENT\_BOT\_INTENTS\_OUTCOME
|
|
9624
9664
|
#
|
|
@@ -9631,7 +9671,7 @@ module Aws::Connect
|
|
|
9631
9671
|
# published timestamp, Initiation method, Invoking resource type,
|
|
9632
9672
|
# Parent flows resource ID
|
|
9633
9673
|
#
|
|
9634
|
-
# UI name: [Percent bot intents outcome][
|
|
9674
|
+
# UI name: [Percent bot intents outcome][80]
|
|
9635
9675
|
#
|
|
9636
9676
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
|
9637
9677
|
#
|
|
@@ -9641,7 +9681,7 @@ module Aws::Connect
|
|
|
9641
9681
|
#
|
|
9642
9682
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
9643
9683
|
#
|
|
9644
|
-
# UI name: [Cases resolved on first contact][
|
|
9684
|
+
# UI name: [Cases resolved on first contact][81]
|
|
9645
9685
|
#
|
|
9646
9686
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
|
9647
9687
|
#
|
|
@@ -9673,7 +9713,7 @@ module Aws::Connect
|
|
|
9673
9713
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
9674
9714
|
# published timestamp
|
|
9675
9715
|
#
|
|
9676
|
-
# UI name: [Flows outcome percentage][
|
|
9716
|
+
# UI name: [Flows outcome percentage][82].
|
|
9677
9717
|
#
|
|
9678
9718
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
|
9679
9719
|
#
|
|
@@ -9690,7 +9730,7 @@ module Aws::Connect
|
|
|
9690
9730
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9691
9731
|
# Connect
|
|
9692
9732
|
#
|
|
9693
|
-
# UI name: [Non-talk time percent][
|
|
9733
|
+
# UI name: [Non-talk time percent][83]
|
|
9694
9734
|
#
|
|
9695
9735
|
# PERCENT\_TALK\_TIME
|
|
9696
9736
|
#
|
|
@@ -9703,7 +9743,7 @@ module Aws::Connect
|
|
|
9703
9743
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9704
9744
|
# Connect
|
|
9705
9745
|
#
|
|
9706
|
-
# UI name: [Talk time percent][
|
|
9746
|
+
# UI name: [Talk time percent][84]
|
|
9707
9747
|
#
|
|
9708
9748
|
# PERCENT\_TALK\_TIME\_AGENT
|
|
9709
9749
|
#
|
|
@@ -9716,7 +9756,7 @@ module Aws::Connect
|
|
|
9716
9756
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9717
9757
|
# Connect
|
|
9718
9758
|
#
|
|
9719
|
-
# UI name: [Agent talk time percent][
|
|
9759
|
+
# UI name: [Agent talk time percent][85]
|
|
9720
9760
|
#
|
|
9721
9761
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
|
9722
9762
|
#
|
|
@@ -9729,7 +9769,47 @@ module Aws::Connect
|
|
|
9729
9769
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9730
9770
|
# Connect
|
|
9731
9771
|
#
|
|
9732
|
-
# UI name: [Customer talk time percent][
|
|
9772
|
+
# UI name: [Customer talk time percent][86]
|
|
9773
|
+
#
|
|
9774
|
+
# RECIPIENTS\_ATTEMPTED
|
|
9775
|
+
#
|
|
9776
|
+
# : This metric is only available for outbound campaigns initiated using
|
|
9777
|
+
# a customer segment. It is not available for event triggered
|
|
9778
|
+
# campaigns.
|
|
9779
|
+
#
|
|
9780
|
+
# Unit: Count
|
|
9781
|
+
#
|
|
9782
|
+
# Valid groupings and filters: Campaign, Campaign Execution Timestamp
|
|
9783
|
+
#
|
|
9784
|
+
# UI name: [Recipients attempted][87]
|
|
9785
|
+
#
|
|
9786
|
+
# RECIPIENTS\_INTERACTED
|
|
9787
|
+
#
|
|
9788
|
+
# : This metric is only available for outbound campaigns initiated using
|
|
9789
|
+
# a customer segment. It is not available for event triggered
|
|
9790
|
+
# campaigns.
|
|
9791
|
+
#
|
|
9792
|
+
# Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
|
|
9793
|
+
#
|
|
9794
|
+
# Unit: Count
|
|
9795
|
+
#
|
|
9796
|
+
# Valid groupings and filters: Campaign, Channel,
|
|
9797
|
+
# contact/segmentAttributes/connect:Subtype, Campaign Execution
|
|
9798
|
+
# Timestamp
|
|
9799
|
+
#
|
|
9800
|
+
# UI name: [Recipients interacted][88]
|
|
9801
|
+
#
|
|
9802
|
+
# RECIPIENTS\_TARGETED
|
|
9803
|
+
#
|
|
9804
|
+
# : This metric is only available for outbound campaigns initiated using
|
|
9805
|
+
# a customer segment. It is not available for event triggered
|
|
9806
|
+
# campaigns.
|
|
9807
|
+
#
|
|
9808
|
+
# Unit: Count
|
|
9809
|
+
#
|
|
9810
|
+
# Valid groupings and filters: Campaign, Campaign Execution Timestamp
|
|
9811
|
+
#
|
|
9812
|
+
# UI name: [Recipients targeted][89]
|
|
9733
9813
|
#
|
|
9734
9814
|
# REOPENED\_CASE\_ACTIONS
|
|
9735
9815
|
#
|
|
@@ -9739,7 +9819,7 @@ module Aws::Connect
|
|
|
9739
9819
|
#
|
|
9740
9820
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
9741
9821
|
#
|
|
9742
|
-
# UI name: [Cases reopened][
|
|
9822
|
+
# UI name: [Cases reopened][90]
|
|
9743
9823
|
#
|
|
9744
9824
|
# RESOLVED\_CASE\_ACTIONS
|
|
9745
9825
|
#
|
|
@@ -9749,7 +9829,7 @@ module Aws::Connect
|
|
|
9749
9829
|
#
|
|
9750
9830
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
|
9751
9831
|
#
|
|
9752
|
-
# UI name: [Cases resolved][
|
|
9832
|
+
# UI name: [Cases resolved][91]
|
|
9753
9833
|
#
|
|
9754
9834
|
# SERVICE\_LEVEL
|
|
9755
9835
|
#
|
|
@@ -9764,7 +9844,7 @@ module Aws::Connect
|
|
|
9764
9844
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
9765
9845
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
9766
9846
|
#
|
|
9767
|
-
# UI name: [Service level X][
|
|
9847
|
+
# UI name: [Service level X][92]
|
|
9768
9848
|
#
|
|
9769
9849
|
# STEP\_CONTACTS\_QUEUED
|
|
9770
9850
|
#
|
|
@@ -9795,7 +9875,7 @@ module Aws::Connect
|
|
|
9795
9875
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9796
9876
|
# Agent Hierarchy
|
|
9797
9877
|
#
|
|
9798
|
-
# UI name: [Agent API connecting time][
|
|
9878
|
+
# UI name: [Agent API connecting time][93]
|
|
9799
9879
|
#
|
|
9800
9880
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
|
|
9801
9881
|
# metric.
|
|
@@ -9817,7 +9897,7 @@ module Aws::Connect
|
|
|
9817
9897
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
|
9818
9898
|
# RoutingStepExpression, Q in Connect
|
|
9819
9899
|
#
|
|
9820
|
-
# UI name: [Contact abandoned][
|
|
9900
|
+
# UI name: [Contact abandoned][94]
|
|
9821
9901
|
#
|
|
9822
9902
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
|
9823
9903
|
#
|
|
@@ -9830,7 +9910,7 @@ module Aws::Connect
|
|
|
9830
9910
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
9831
9911
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
9832
9912
|
#
|
|
9833
|
-
# UI name: [Contacts abandoned in X seconds][
|
|
9913
|
+
# UI name: [Contacts abandoned in X seconds][95]
|
|
9834
9914
|
#
|
|
9835
9915
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
|
9836
9916
|
#
|
|
@@ -9843,7 +9923,7 @@ module Aws::Connect
|
|
|
9843
9923
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
|
9844
9924
|
# (for "Less than") or `LTE` (for "Less than equal").
|
|
9845
9925
|
#
|
|
9846
|
-
# UI name: [Contacts answered in X seconds][
|
|
9926
|
+
# UI name: [Contacts answered in X seconds][96]
|
|
9847
9927
|
#
|
|
9848
9928
|
# SUM\_CONTACT\_FLOW\_TIME
|
|
9849
9929
|
#
|
|
@@ -9852,7 +9932,7 @@ module Aws::Connect
|
|
|
9852
9932
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9853
9933
|
# Agent Hierarchy, Q in Connect
|
|
9854
9934
|
#
|
|
9855
|
-
# UI name: [Contact flow time][
|
|
9935
|
+
# UI name: [Contact flow time][97]
|
|
9856
9936
|
#
|
|
9857
9937
|
# SUM\_CONTACT\_TIME\_AGENT
|
|
9858
9938
|
#
|
|
@@ -9860,7 +9940,7 @@ module Aws::Connect
|
|
|
9860
9940
|
#
|
|
9861
9941
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
9862
9942
|
#
|
|
9863
|
-
# UI name: [Agent on contact time][
|
|
9943
|
+
# UI name: [Agent on contact time][98]
|
|
9864
9944
|
#
|
|
9865
9945
|
# SUM\_CONTACTS\_DISCONNECTED
|
|
9866
9946
|
#
|
|
@@ -9872,7 +9952,7 @@ module Aws::Connect
|
|
|
9872
9952
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
|
9873
9953
|
# Connect
|
|
9874
9954
|
#
|
|
9875
|
-
# UI name: [Contact disconnected][
|
|
9955
|
+
# UI name: [Contact disconnected][99]
|
|
9876
9956
|
#
|
|
9877
9957
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
|
9878
9958
|
#
|
|
@@ -9880,7 +9960,7 @@ module Aws::Connect
|
|
|
9880
9960
|
#
|
|
9881
9961
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
9882
9962
|
#
|
|
9883
|
-
# UI name: [Error status time][
|
|
9963
|
+
# UI name: [Error status time][100]
|
|
9884
9964
|
#
|
|
9885
9965
|
# SUM\_HANDLE\_TIME
|
|
9886
9966
|
#
|
|
@@ -9889,7 +9969,7 @@ module Aws::Connect
|
|
|
9889
9969
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9890
9970
|
# Agent Hierarchy, Q in Connect
|
|
9891
9971
|
#
|
|
9892
|
-
# UI name: [Contact handle time][
|
|
9972
|
+
# UI name: [Contact handle time][101]
|
|
9893
9973
|
#
|
|
9894
9974
|
# SUM\_HOLD\_TIME
|
|
9895
9975
|
#
|
|
@@ -9898,7 +9978,7 @@ module Aws::Connect
|
|
|
9898
9978
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9899
9979
|
# Agent Hierarchy, Q in Connect
|
|
9900
9980
|
#
|
|
9901
|
-
# UI name: [Customer hold time][
|
|
9981
|
+
# UI name: [Customer hold time][102]
|
|
9902
9982
|
#
|
|
9903
9983
|
# SUM\_IDLE\_TIME\_AGENT
|
|
9904
9984
|
#
|
|
@@ -9906,7 +9986,7 @@ module Aws::Connect
|
|
|
9906
9986
|
#
|
|
9907
9987
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
9908
9988
|
#
|
|
9909
|
-
# UI name: [Agent idle time][
|
|
9989
|
+
# UI name: [Agent idle time][103]
|
|
9910
9990
|
#
|
|
9911
9991
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
|
9912
9992
|
#
|
|
@@ -9915,7 +9995,7 @@ module Aws::Connect
|
|
|
9915
9995
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9916
9996
|
# Agent Hierarchy, Q in Connect
|
|
9917
9997
|
#
|
|
9918
|
-
# UI name: [Agent interaction and hold time][
|
|
9998
|
+
# UI name: [Agent interaction and hold time][104]
|
|
9919
9999
|
#
|
|
9920
10000
|
# SUM\_INTERACTION\_TIME
|
|
9921
10001
|
#
|
|
@@ -9924,7 +10004,7 @@ module Aws::Connect
|
|
|
9924
10004
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
|
9925
10005
|
# Agent Hierarchy
|
|
9926
10006
|
#
|
|
9927
|
-
# UI name: [Agent interaction time][
|
|
10007
|
+
# UI name: [Agent interaction time][105]
|
|
9928
10008
|
#
|
|
9929
10009
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
|
9930
10010
|
#
|
|
@@ -9932,7 +10012,7 @@ module Aws::Connect
|
|
|
9932
10012
|
#
|
|
9933
10013
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
9934
10014
|
#
|
|
9935
|
-
# UI name: [Agent non-productive time][
|
|
10015
|
+
# UI name: [Agent non-productive time][106]
|
|
9936
10016
|
#
|
|
9937
10017
|
# SUM\_ONLINE\_TIME\_AGENT
|
|
9938
10018
|
#
|
|
@@ -9940,7 +10020,7 @@ module Aws::Connect
|
|
|
9940
10020
|
#
|
|
9941
10021
|
# Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
|
|
9942
10022
|
#
|
|
9943
|
-
# UI name: [Online time][
|
|
10023
|
+
# UI name: [Online time][107]
|
|
9944
10024
|
#
|
|
9945
10025
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
|
9946
10026
|
#
|
|
@@ -9949,7 +10029,7 @@ module Aws::Connect
|
|
|
9949
10029
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
|
9950
10030
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
|
9951
10031
|
#
|
|
9952
|
-
# UI name: [Callback attempts][
|
|
10032
|
+
# UI name: [Callback attempts][108]
|
|
9953
10033
|
#
|
|
9954
10034
|
#
|
|
9955
10035
|
#
|
|
@@ -10000,62 +10080,67 @@ module Aws::Connect
|
|
|
10000
10080
|
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
|
|
10001
10081
|
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
|
|
10002
10082
|
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
|
|
10003
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-
|
|
10004
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10005
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10006
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10007
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10008
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10009
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10010
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-
|
|
10011
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10012
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10013
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10014
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10015
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10016
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10017
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10018
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10019
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-
|
|
10020
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
|
|
10021
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10022
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10023
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10024
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10025
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10026
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10027
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10028
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10029
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10030
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10031
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10032
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
|
10033
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
|
10034
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics
|
|
10035
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics
|
|
10036
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10037
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10038
|
-
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10039
|
-
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10040
|
-
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10041
|
-
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10042
|
-
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10043
|
-
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10044
|
-
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10045
|
-
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10046
|
-
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10047
|
-
# [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10048
|
-
# [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
10049
|
-
# [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10050
|
-
# [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10051
|
-
# [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10052
|
-
# [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10053
|
-
# [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-
|
|
10054
|
-
# [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10055
|
-
# [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10056
|
-
# [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10057
|
-
# [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10058
|
-
# [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#
|
|
10083
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
|
|
10084
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
|
|
10085
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
|
|
10086
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
|
|
10087
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
|
|
10088
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
|
|
10089
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
|
|
10090
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
|
|
10091
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
|
|
10092
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
|
|
10093
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
|
|
10094
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
|
|
10095
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
|
|
10096
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
|
|
10097
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
|
|
10098
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
|
|
10099
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
|
|
10100
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
|
|
10101
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
|
|
10102
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
|
|
10103
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
|
|
10104
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
|
|
10105
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
|
|
10106
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
|
|
10107
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
|
|
10108
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
|
|
10109
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
|
|
10110
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
|
|
10111
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
|
|
10112
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
|
|
10113
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
|
|
10114
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
|
|
10115
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
|
|
10116
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
|
|
10117
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
|
|
10118
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
|
|
10119
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
|
|
10120
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
|
|
10121
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
|
|
10122
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
|
|
10123
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
|
|
10124
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
|
|
10125
|
+
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
|
|
10126
|
+
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
|
|
10127
|
+
# [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
|
|
10128
|
+
# [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
|
|
10129
|
+
# [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
|
|
10130
|
+
# [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
|
|
10131
|
+
# [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
|
|
10132
|
+
# [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
|
|
10133
|
+
# [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
|
|
10134
|
+
# [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
|
|
10135
|
+
# [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
|
|
10136
|
+
# [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
|
|
10137
|
+
# [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
|
|
10138
|
+
# [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
|
|
10139
|
+
# [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
|
|
10140
|
+
# [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
|
|
10141
|
+
# [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
|
|
10142
|
+
# [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
|
|
10143
|
+
# [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
|
|
10059
10144
|
#
|
|
10060
10145
|
# @option params [String] :next_token
|
|
10061
10146
|
# The token for the next set of results. Use the value returned in the
|
|
@@ -15106,6 +15191,17 @@ module Aws::Connect
|
|
|
15106
15191
|
# Searches routing profiles in an Amazon Connect instance, with optional
|
|
15107
15192
|
# filtering.
|
|
15108
15193
|
#
|
|
15194
|
+
# <note markdown="1"> `SearchRoutingProfiles` does not populate LastModifiedRegion,
|
|
15195
|
+
# LastModifiedTime, MediaConcurrencies.CrossChannelBehavior, and
|
|
15196
|
+
# AgentAvailabilityTimer in its response, but
|
|
15197
|
+
# [DescribeRoutingProfile][1] does.
|
|
15198
|
+
#
|
|
15199
|
+
# </note>
|
|
15200
|
+
#
|
|
15201
|
+
#
|
|
15202
|
+
#
|
|
15203
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeRoutingProfile.html
|
|
15204
|
+
#
|
|
15109
15205
|
# @option params [required, String] :instance_id
|
|
15110
15206
|
# The identifier of the Amazon Connect instance. You can [find the
|
|
15111
15207
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
@@ -16110,9 +16206,7 @@ module Aws::Connect
|
|
|
16110
16206
|
# Information identifying the participant.
|
|
16111
16207
|
#
|
|
16112
16208
|
# @option params [Types::ChatMessage] :initial_message
|
|
16113
|
-
# The initial message to be sent to the newly created chat.
|
|
16114
|
-
# a Lex bot in your flow, the initial message is not delivered to the
|
|
16115
|
-
# Lex bot.
|
|
16209
|
+
# The initial message to be sent to the newly created chat.
|
|
16116
16210
|
#
|
|
16117
16211
|
# @option params [String] :client_token
|
|
16118
16212
|
# A unique, case-sensitive identifier that you provide to ensure the
|
|
@@ -16478,7 +16572,7 @@ module Aws::Connect
|
|
|
16478
16572
|
# The email address of the customer.
|
|
16479
16573
|
#
|
|
16480
16574
|
# @option params [required, String] :destination_email_address
|
|
16481
|
-
# The email address associated with the instance.
|
|
16575
|
+
# The email address associated with the Amazon Connect instance.
|
|
16482
16576
|
#
|
|
16483
16577
|
# @option params [String] :description
|
|
16484
16578
|
# A description of the email contact.
|
|
@@ -16836,13 +16930,13 @@ module Aws::Connect
|
|
|
16836
16930
|
# The identifier of the contact in this instance of Amazon Connect.
|
|
16837
16931
|
#
|
|
16838
16932
|
# @option params [Types::EmailAddressInfo] :from_email_address
|
|
16839
|
-
# The email address associated with the instance.
|
|
16933
|
+
# The email address associated with the Amazon Connect instance.
|
|
16840
16934
|
#
|
|
16841
16935
|
# @option params [required, Types::EmailAddressInfo] :destination_email_address
|
|
16842
16936
|
# The email address of the customer.
|
|
16843
16937
|
#
|
|
16844
16938
|
# @option params [Types::OutboundAdditionalRecipients] :additional_recipients
|
|
16845
|
-
# The
|
|
16939
|
+
# The additional recipients address of email in CC.
|
|
16846
16940
|
#
|
|
16847
16941
|
# @option params [required, Types::OutboundEmailContent] :email_message
|
|
16848
16942
|
# The email message body to be sent to the newly created email.
|
|
@@ -21114,7 +21208,7 @@ module Aws::Connect
|
|
|
21114
21208
|
tracer: tracer
|
|
21115
21209
|
)
|
|
21116
21210
|
context[:gem_name] = 'aws-sdk-connect'
|
|
21117
|
-
context[:gem_version] = '1.
|
|
21211
|
+
context[:gem_version] = '1.205.0'
|
|
21118
21212
|
Seahorse::Client::Request.new(handlers, context)
|
|
21119
21213
|
end
|
|
21120
21214
|
|