aws-sdk-connect 1.203.0 → 1.208.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (11) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +25 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +297 -149
  5. data/lib/aws-sdk-connect/client_api.rb +33 -0
  6. data/lib/aws-sdk-connect/types.rb +392 -148
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/client.rbs +2 -1
  9. data/sig/resource.rbs +1 -0
  10. data/sig/types.rbs +34 -1
  11. metadata +4 -4
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -95,7 +95,7 @@ module Aws::Connect
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  # class name or an instance of a plugin class.
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  #
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  # @option options [required, Aws::CredentialProvider] :credentials
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- # Your AWS credentials. This can be an instance of any one of the
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+ # Your AWS credentials used for authentication. This can be an instance of any one of the
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  # following classes:
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  #
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  # * `Aws::Credentials` - Used for configuring static, non-refreshing
@@ -128,18 +128,23 @@ module Aws::Connect
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  # locations will be searched for credentials:
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  #
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  # * `Aws.config[:credentials]`
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+ #
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  # * The `:access_key_id`, `:secret_access_key`, `:session_token`, and
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  # `:account_id` options.
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- # * ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY'],
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- # ENV['AWS_SESSION_TOKEN'], and ENV['AWS_ACCOUNT_ID']
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+ #
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+ # * `ENV['AWS_ACCESS_KEY_ID']`, `ENV['AWS_SECRET_ACCESS_KEY']`,
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+ # `ENV['AWS_SESSION_TOKEN']`, and `ENV['AWS_ACCOUNT_ID']`.
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+ #
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  # * `~/.aws/credentials`
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+ #
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  # * `~/.aws/config`
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+ #
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  # * EC2/ECS IMDS instance profile - When used by default, the timeouts
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  # are very aggressive. Construct and pass an instance of
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  # `Aws::InstanceProfileCredentials` or `Aws::ECSCredentials` to
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  # enable retries and extended timeouts. Instance profile credential
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- # fetching can be disabled by setting ENV['AWS_EC2_METADATA_DISABLED']
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- # to true.
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+ # fetching can be disabled by setting `ENV['AWS_EC2_METADATA_DISABLED']`
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+ # to `true`.
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  #
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  # @option options [required, String] :region
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  # The AWS region to connect to. The configured `:region` is
@@ -167,6 +172,11 @@ module Aws::Connect
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  # When false, the request will raise a `RetryCapacityNotAvailableError` and will
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  # not retry instead of sleeping.
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  #
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+ # @option options [Array<String>] :auth_scheme_preference
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+ # A list of preferred authentication schemes to use when making a request. Supported values are:
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+ # `sigv4`, `sigv4a`, `httpBearerAuth`, and `noAuth`. When set using `ENV['AWS_AUTH_SCHEME_PREFERENCE']` or in
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+ # shared config as `auth_scheme_preference`, the value should be a comma-separated list.
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+ #
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  # @option options [Boolean] :client_side_monitoring (false)
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  # When `true`, client-side metrics will be collected for all API requests from
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  # this client.
@@ -253,8 +263,8 @@ module Aws::Connect
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  # 4 times. Used in `standard` and `adaptive` retry modes.
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  #
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  # @option options [String] :profile ("default")
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- # Used when loading credentials from the shared credentials file
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- # at HOME/.aws/credentials. When not specified, 'default' is used.
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+ # Used when loading credentials from the shared credentials file at `HOME/.aws/credentials`.
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+ # When not specified, 'default' is used.
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  #
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  # @option options [String] :request_checksum_calculation ("when_supported")
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  # Determines when a checksum will be calculated for request payloads. Values are:
@@ -367,7 +377,7 @@ module Aws::Connect
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  # `Aws::Telemetry::OTelProvider` for telemetry provider.
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  #
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  # @option options [Aws::TokenProvider] :token_provider
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- # A Bearer Token Provider. This can be an instance of any one of the
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+ # Your Bearer token used for authentication. This can be an instance of any one of the
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  # following classes:
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  #
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  # * `Aws::StaticTokenProvider` - Used for configuring static, non-refreshing
@@ -1769,12 +1779,26 @@ module Aws::Connect
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  req.send_request(options)
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  end
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- # Only the EMAIL and VOICE channels are supported. The supported
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- # initiation methods for EMAIL are: OUTBOUND, AGENT\_REPLY, and FLOW.
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- # For VOICE the supported initiation methods are TRANSFER and the
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- # subtype connect:ExternalAudio.
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+ # Only the VOICE, EMAIL, and TASK channels are supported.
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+ #
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+ # * For VOICE: The supported initiation method is `TRANSFER`. The
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+ # contacts created with this initiation method have a subtype
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+ # `connect:ExternalAudio`.
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+ #
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+ # * For EMAIL: The supported initiation methods are `OUTBOUND`,
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+ # `AGENT_REPLY`, and `FLOW`.
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  #
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- # Creates a new EMAIL or VOICE contact.
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+ # * For TASK: The supported initiation method is `API`. Contacts created
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+ # with this API have a sub-type of `connect:ExternalTask`.
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+ #
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+ # Creates a new VOICE, EMAIL, or TASK contact.
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+ #
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+ # After a contact is created, you can move it to the desired state by
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+ # using the `InitiateAs` parameter. While you can use API to create task
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+ # contacts that are in the `COMPLETED` state, you must contact Amazon
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+ # Web Services Support before using it for bulk import use cases. Bulk
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+ # import causes your requests to be throttled or fail if your
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+ # CreateContact limits aren't high enough.
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
@@ -1812,26 +1836,29 @@ module Aws::Connect
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  # @option params [Hash<String,Types::Reference>] :references
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  # A formatted URL that is shown to an agent in the Contact Control Panel
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  # (CCP). Tasks can have the following reference types at the time of
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- # creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \| ATTACHMENT.
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+ # creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL` \|
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+ # `ATTACHMENT`.
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  #
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  # @option params [required, String] :channel
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- # The channel for the contact
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+ # The channel for the contact.
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  #
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- # CreateContact only supports the EMAIL and VOICE channels. The
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- # following information that states other channels are supported is
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- # incorrect. We are working to update this topic.
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+ # The CHAT channel is not supported. The following information is
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+ # incorrect. We're working to correct it.
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  #
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  # @option params [required, String] :initiation_method
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  # Indicates how the contact was initiated.
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  #
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- # CreateContact only supports the following initiation methods:
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+ # CreateContact only supports the following initiation methods. Valid
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+ # values by channel are:
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  #
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- # * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
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+ # * For VOICE: `TRANSFER` and the subtype `connect:ExternalAudio`
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  #
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- # * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
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+ # * For EMAIL: `OUTBOUND` \| `AGENT_REPLY` \| `FLOW`
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  #
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- # The following information that states other initiation methods are
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- # supported is incorrect. We are working to update this topic.
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+ # * For TASK: `API`
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+ #
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+ # The other channels listed below are incorrect. We're working to
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+ # correct this information.
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  #
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  # @option params [Integer] :expiry_duration_in_minutes
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  # Number of minutes the contact will be active for before expiring
@@ -1839,8 +1866,12 @@ module Aws::Connect
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  # @option params [Types::UserInfo] :user_info
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  # User details for the contact
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  #
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+ # UserInfo is required when creating an EMAIL contact with `OUTBOUND`
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+ # and `AGENT_REPLY` contact initiation methods.
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+ #
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  # @option params [String] :initiate_as
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- # Initial state of the contact when it's created
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+ # Initial state of the contact when it's created. Only TASK channel
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+ # contacts can be initiated with `COMPLETED` state.
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  #
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  # @option params [String] :name
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  # The name of a the contact.
@@ -1904,7 +1935,7 @@ module Aws::Connect
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  # user_info: {
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  # user_id: "AgentResourceId",
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  # },
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- # initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
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+ # initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER, COMPLETED
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  # name: "Name",
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  # description: "Description",
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  # segment_attributes: {
@@ -2169,8 +2200,7 @@ module Aws::Connect
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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  #
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  # @option params [required, String] :email_address
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- # The email address with the instance, in
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- # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
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+ # The email address, including the domain.
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  #
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  # @option params [String] :display_name
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  # The display name of email address
@@ -5486,6 +5516,32 @@ module Aws::Connect
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  # resp.contact.quality_metrics.customer.audio.quality_score #=> Float
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  # resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
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  # resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
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+ # resp.contact.chat_metrics.chat_contact_metrics.multi_party #=> Boolean
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_messages #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_bot_messages #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.total_bot_message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.conversation_close_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.conversation_turn_count #=> Integer
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+ # resp.contact.chat_metrics.chat_contact_metrics.agent_first_response_timestamp #=> Time
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+ # resp.contact.chat_metrics.chat_contact_metrics.agent_first_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.participant_id #=> String
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+ # resp.contact.chat_metrics.agent_metrics.participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.chat_metrics.agent_metrics.conversation_abandon #=> Boolean
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+ # resp.contact.chat_metrics.agent_metrics.messages_sent #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.num_responses #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.total_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.max_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.agent_metrics.last_message_timestamp #=> Time
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+ # resp.contact.chat_metrics.customer_metrics.participant_id #=> String
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+ # resp.contact.chat_metrics.customer_metrics.participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.chat_metrics.customer_metrics.conversation_abandon #=> Boolean
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+ # resp.contact.chat_metrics.customer_metrics.messages_sent #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.num_responses #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.message_length_in_chars #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.total_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.max_response_time_in_millis #=> Integer
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+ # resp.contact.chat_metrics.customer_metrics.last_message_timestamp #=> Time
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  # resp.contact.disconnect_details.potential_disconnect_issue #=> String
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  # resp.contact.additional_email_recipients.to_list #=> Array
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  # resp.contact.additional_email_recipients.to_list[0].address #=> String
@@ -6398,6 +6454,17 @@ module Aws::Connect
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  # Describes the specified routing profile.
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  #
6457
+ # <note markdown="1"> `DescribeRoutingProfile` does not populate AssociatedQueueIds in its
6458
+ # response. The example Response Syntax shown on this page is incorrect;
6459
+ # we are working to update it. [SearchRoutingProfiles][1] does include
6460
+ # AssociatedQueueIds.
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+ #
6462
+ # </note>
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+ #
6464
+ #
6465
+ #
6466
+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_SearchRoutingProfiles.html
6467
+ #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
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  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -8640,8 +8707,9 @@ module Aws::Connect
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8707
  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
8641
8708
  # `AGENT_HIERARCHY_LEVEL_FIVE` \| `ANSWERING_MACHINE_DETECTION_STATUS`
8642
8709
  # \| ` BOT_ID` \| `BOT_ALIAS` \| `BOT_VERSION` \| `BOT_LOCALE` \|
8643
- # `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
8644
- # \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
8710
+ # `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|
8711
+ # `CAMPAIGN_EXCLUDED_EVENT_TYPE ` \| `CASE_TEMPLATE_ARN` \|
8712
+ # `CASE_STATUS` \| `CHANNEL` \|
8645
8713
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
8646
8714
  # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
8647
8715
  # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
@@ -8704,7 +8772,8 @@ module Aws::Connect
8704
8772
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
8705
8773
  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
8706
8774
  # `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
8707
- # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
8775
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CAMPAIGN_EXCLUDED_EVENT_TYPE` \|
8776
+ # `CAMPAIGN_EXECUTION_TIMESTAMP` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
8708
8777
  # \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
8709
8778
  # `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
8710
8779
  # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
@@ -9262,6 +9331,18 @@ module Aws::Connect
9262
9331
  #
9263
9332
  # UI name: [Campaign interactions][47]
9264
9333
  #
9334
+ # CAMPAIGN\_PROGRESS\_RATE
9335
+ #
9336
+ # : This metric is only available for outbound campaigns initiated using
9337
+ # a customer segment. It is not available for event triggered
9338
+ # campaigns.
9339
+ #
9340
+ # Unit: Percent
9341
+ #
9342
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9343
+ #
9344
+ # UI name: [Campaign progress rate][48]
9345
+ #
9265
9346
  # CAMPAIGN\_SEND\_ATTEMPTS
9266
9347
  #
9267
9348
  # : This metric is available only for outbound campaigns.
@@ -9271,7 +9352,20 @@ module Aws::Connect
9271
9352
  # Valid groupings and filters: Campaign, Channel,
9272
9353
  # contact/segmentAttributes/connect:Subtype
9273
9354
  #
9274
- # UI name: [Campaign send attempts][48]
9355
+ # UI name: [Campaign send attempts][49]
9356
+ #
9357
+ # CAMPAIGN\_SEND\_EXCLUSIONS
9358
+ #
9359
+ # : This metric is available only for outbound campaigns.
9360
+ #
9361
+ # Valid metric filter key: CAMPAIGN\_EXCLUDED\_EVENT\_TYPE
9362
+ #
9363
+ # Unit: Count
9364
+ #
9365
+ # Valid groupings and filters: Campaign, Campaign Excluded Event Type,
9366
+ # Campaign Execution Timestamp
9367
+ #
9368
+ # UI name: [Campaign send exclusions][50]
9275
9369
  #
9276
9370
  # CASES\_CREATED
9277
9371
  #
@@ -9281,7 +9375,7 @@ module Aws::Connect
9281
9375
  #
9282
9376
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9283
9377
  #
9284
- # UI name: [Cases created][49]
9378
+ # UI name: [Cases created][51]
9285
9379
  #
9286
9380
  # CONTACTS\_CREATED
9287
9381
  #
@@ -9292,7 +9386,7 @@ module Aws::Connect
9292
9386
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9293
9387
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9294
9388
  #
9295
- # UI name: [Contacts created][50]
9389
+ # UI name: [Contacts created][52]
9296
9390
  #
9297
9391
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9298
9392
  #
@@ -9308,7 +9402,7 @@ module Aws::Connect
9308
9402
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9309
9403
  # RoutingStepExpression, Q in Connect
9310
9404
  #
9311
- # UI name: [API contacts handled][51]
9405
+ # UI name: [API contacts handled][53]
9312
9406
  #
9313
9407
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9314
9408
  #
@@ -9323,7 +9417,7 @@ module Aws::Connect
9323
9417
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9324
9418
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9325
9419
  #
9326
- # UI name: [Contacts handled (connected to agent timestamp)][52]
9420
+ # UI name: [Contacts handled (connected to agent timestamp)][54]
9327
9421
  #
9328
9422
  # CONTACTS\_HOLD\_ABANDONS
9329
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  #
@@ -9333,7 +9427,7 @@ module Aws::Connect
9333
9427
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9334
9428
  # Connect
9335
9429
  #
9336
- # UI name: [Contacts hold disconnect][53]
9430
+ # UI name: [Contacts hold disconnect][55]
9337
9431
  #
9338
9432
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9339
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  #
@@ -9342,7 +9436,7 @@ module Aws::Connect
9342
9436
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9343
9437
  # Agent Hierarchy, Q in Connect
9344
9438
  #
9345
- # UI name: [Contacts hold agent disconnect][54]
9439
+ # UI name: [Contacts hold agent disconnect][56]
9346
9440
  #
9347
9441
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9348
9442
  #
@@ -9351,7 +9445,7 @@ module Aws::Connect
9351
9445
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9352
9446
  # Agent Hierarchy, Q in Connect
9353
9447
  #
9354
- # UI name: [Contacts hold customer disconnect][55]
9448
+ # UI name: [Contacts hold customer disconnect][57]
9355
9449
  #
9356
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  # CONTACTS\_PUT\_ON\_HOLD
9357
9451
  #
@@ -9360,7 +9454,7 @@ module Aws::Connect
9360
9454
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9361
9455
  # Agent Hierarchy, Q in Connect
9362
9456
  #
9363
- # UI name: [Contacts put on hold][56]
9457
+ # UI name: [Contacts put on hold][58]
9364
9458
  #
9365
9459
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9366
9460
  #
@@ -9369,7 +9463,7 @@ module Aws::Connect
9369
9463
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9370
9464
  # Agent Hierarchy, Q in Connect
9371
9465
  #
9372
- # UI name: [Contacts transferred out external][57]
9466
+ # UI name: [Contacts transferred out external][59]
9373
9467
  #
9374
9468
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9375
9469
  #
@@ -9378,7 +9472,7 @@ module Aws::Connect
9378
9472
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9379
9473
  # Agent Hierarchy, Q in Connect
9380
9474
  #
9381
- # UI name: [Contacts transferred out internal][58]
9475
+ # UI name: [Contacts transferred out internal][60]
9382
9476
  #
9383
9477
  # CONTACTS\_QUEUED
9384
9478
  #
@@ -9388,7 +9482,7 @@ module Aws::Connect
9388
9482
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9389
9483
  # Connect
9390
9484
  #
9391
- # UI name: [Contacts queued][59]
9485
+ # UI name: [Contacts queued][61]
9392
9486
  #
9393
9487
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9394
9488
  #
@@ -9397,7 +9491,7 @@ module Aws::Connect
9397
9491
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9398
9492
  # contact/segmentAttributes/connect:Subtype
9399
9493
  #
9400
- # UI name: [Contacts queued (enqueue timestamp)][60]
9494
+ # UI name: [Contacts queued (enqueue timestamp)][62]
9401
9495
  #
9402
9496
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9403
9497
  #
@@ -9410,7 +9504,7 @@ module Aws::Connect
9410
9504
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9411
9505
  # (for "Less than") or `LTE` (for "Less than equal").
9412
9506
  #
9413
- # UI name: [Contacts removed from queue in X seconds][61]
9507
+ # UI name: [Contacts removed from queue in X seconds][63]
9414
9508
  #
9415
9509
  # CONTACTS\_RESOLVED\_IN\_X
9416
9510
  #
@@ -9423,7 +9517,7 @@ module Aws::Connect
9423
9517
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9424
9518
  # (for "Less than") or `LTE` (for "Less than equal").
9425
9519
  #
9426
- # UI name: [Contacts resolved in X][62]
9520
+ # UI name: [Contacts resolved in X][64]
9427
9521
  #
9428
9522
  # CONTACTS\_TRANSFERRED\_OUT
9429
9523
  #
@@ -9433,7 +9527,7 @@ module Aws::Connect
9433
9527
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9434
9528
  # Q in Connect
9435
9529
  #
9436
- # UI name: [Contacts transferred out][63]
9530
+ # UI name: [Contacts transferred out][65]
9437
9531
  #
9438
9532
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9439
9533
  #
@@ -9447,7 +9541,7 @@ module Aws::Connect
9447
9541
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9448
9542
  # Connect
9449
9543
  #
9450
- # UI name: [Contacts transferred out by agent][64]
9544
+ # UI name: [Contacts transferred out by agent][66]
9451
9545
  #
9452
9546
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9453
9547
  #
@@ -9457,7 +9551,7 @@ module Aws::Connect
9457
9551
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9458
9552
  # Connect
9459
9553
  #
9460
- # UI name: [Contacts transferred out queue][65]
9554
+ # UI name: [Contacts transferred out queue][67]
9461
9555
  #
9462
9556
  # CURRENT\_CASES
9463
9557
  #
@@ -9467,7 +9561,7 @@ module Aws::Connect
9467
9561
  #
9468
9562
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9469
9563
  #
9470
- # UI name: [Current cases][66]
9564
+ # UI name: [Current cases][68]
9471
9565
  #
9472
9566
  # DELIVERY\_ATTEMPTS
9473
9567
  #
@@ -9483,7 +9577,7 @@ module Aws::Connect
9483
9577
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9484
9578
  # Routing Profile
9485
9579
  #
9486
- # UI name: [Delivery attempts][67]
9580
+ # UI name: [Delivery attempts][69]
9487
9581
  #
9488
9582
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
9489
9583
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9509,7 +9603,7 @@ module Aws::Connect
9509
9603
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9510
9604
  # Routing Profile
9511
9605
  #
9512
- # UI name: [Delivery attempt disposition rate][68]
9606
+ # UI name: [Delivery attempt disposition rate][70]
9513
9607
  #
9514
9608
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
9515
9609
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9527,7 +9621,7 @@ module Aws::Connect
9527
9621
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9528
9622
  # Profile
9529
9623
  #
9530
- # UI name: [Evaluations performed][69]
9624
+ # UI name: [Evaluations performed][71]
9531
9625
  #
9532
9626
  # FLOWS\_OUTCOME
9533
9627
  #
@@ -9539,7 +9633,7 @@ module Aws::Connect
9539
9633
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9540
9634
  # published timestamp
9541
9635
  #
9542
- # UI name: [Flows outcome][70]
9636
+ # UI name: [Flows outcome][72]
9543
9637
  #
9544
9638
  # FLOWS\_STARTED
9545
9639
  #
@@ -9550,7 +9644,7 @@ module Aws::Connect
9550
9644
  # resource ID, Flows resource ID, Initiation method, Resource
9551
9645
  # published timestamp
9552
9646
  #
9553
- # UI name: [Flows started][71]
9647
+ # UI name: [Flows started][73]
9554
9648
  #
9555
9649
  # HUMAN\_ANSWERED\_CALLS
9556
9650
  #
@@ -9562,7 +9656,7 @@ module Aws::Connect
9562
9656
  #
9563
9657
  # Valid groupings and filters: Agent, Campaign
9564
9658
  #
9565
- # UI name: [Human answered][72]
9659
+ # UI name: [Human answered][74]
9566
9660
  #
9567
9661
  # MAX\_FLOW\_TIME
9568
9662
  #
@@ -9574,7 +9668,7 @@ module Aws::Connect
9574
9668
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9575
9669
  # published timestamp
9576
9670
  #
9577
- # UI name: [Maximum flow time][73]
9671
+ # UI name: [Maximum flow time][75]
9578
9672
  #
9579
9673
  # MAX\_QUEUED\_TIME
9580
9674
  #
@@ -9584,7 +9678,7 @@ module Aws::Connect
9584
9678
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9585
9679
  # Connect
9586
9680
  #
9587
- # UI name: [Maximum queued time][74]
9681
+ # UI name: [Maximum queued time][76]
9588
9682
  #
9589
9683
  # MIN\_FLOW\_TIME
9590
9684
  #
@@ -9596,7 +9690,7 @@ module Aws::Connect
9596
9690
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9597
9691
  # published timestamp
9598
9692
  #
9599
- # UI name: [Minimum flow time][75]
9693
+ # UI name: [Minimum flow time][77]
9600
9694
  #
9601
9695
  # PERCENT\_AUTOMATIC\_FAILS
9602
9696
  #
@@ -9606,7 +9700,7 @@ module Aws::Connect
9606
9700
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9607
9701
  # Profile
9608
9702
  #
9609
- # UI name: [Automatic fails percent][76]
9703
+ # UI name: [Automatic fails percent][78]
9610
9704
  #
9611
9705
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
9612
9706
  #
@@ -9618,7 +9712,7 @@ module Aws::Connect
9618
9712
  # Flow type, Flow action ID, Invoking resource published timestamp,
9619
9713
  # Initiation method, Invoking resource type, Parent flows resource ID
9620
9714
  #
9621
- # UI name: [Percent bot conversations outcome][77]
9715
+ # UI name: [Percent bot conversations outcome][79]
9622
9716
  #
9623
9717
  # PERCENT\_BOT\_INTENTS\_OUTCOME
9624
9718
  #
@@ -9631,7 +9725,7 @@ module Aws::Connect
9631
9725
  # published timestamp, Initiation method, Invoking resource type,
9632
9726
  # Parent flows resource ID
9633
9727
  #
9634
- # UI name: [Percent bot intents outcome][78]
9728
+ # UI name: [Percent bot intents outcome][80]
9635
9729
  #
9636
9730
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9637
9731
  #
@@ -9641,7 +9735,7 @@ module Aws::Connect
9641
9735
  #
9642
9736
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9643
9737
  #
9644
- # UI name: [Cases resolved on first contact][79]
9738
+ # UI name: [Cases resolved on first contact][81]
9645
9739
  #
9646
9740
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9647
9741
  #
@@ -9673,7 +9767,7 @@ module Aws::Connect
9673
9767
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9674
9768
  # published timestamp
9675
9769
  #
9676
- # UI name: [Flows outcome percentage][80].
9770
+ # UI name: [Flows outcome percentage][82].
9677
9771
  #
9678
9772
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9679
9773
  #
@@ -9690,7 +9784,7 @@ module Aws::Connect
9690
9784
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9691
9785
  # Connect
9692
9786
  #
9693
- # UI name: [Non-talk time percent][81]
9787
+ # UI name: [Non-talk time percent][83]
9694
9788
  #
9695
9789
  # PERCENT\_TALK\_TIME
9696
9790
  #
@@ -9703,7 +9797,7 @@ module Aws::Connect
9703
9797
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9704
9798
  # Connect
9705
9799
  #
9706
- # UI name: [Talk time percent][82]
9800
+ # UI name: [Talk time percent][84]
9707
9801
  #
9708
9802
  # PERCENT\_TALK\_TIME\_AGENT
9709
9803
  #
@@ -9716,7 +9810,7 @@ module Aws::Connect
9716
9810
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9717
9811
  # Connect
9718
9812
  #
9719
- # UI name: [Agent talk time percent][83]
9813
+ # UI name: [Agent talk time percent][85]
9720
9814
  #
9721
9815
  # PERCENT\_TALK\_TIME\_CUSTOMER
9722
9816
  #
@@ -9729,7 +9823,47 @@ module Aws::Connect
9729
9823
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9730
9824
  # Connect
9731
9825
  #
9732
- # UI name: [Customer talk time percent][84]
9826
+ # UI name: [Customer talk time percent][86]
9827
+ #
9828
+ # RECIPIENTS\_ATTEMPTED
9829
+ #
9830
+ # : This metric is only available for outbound campaigns initiated using
9831
+ # a customer segment. It is not available for event triggered
9832
+ # campaigns.
9833
+ #
9834
+ # Unit: Count
9835
+ #
9836
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9837
+ #
9838
+ # UI name: [Recipients attempted][87]
9839
+ #
9840
+ # RECIPIENTS\_INTERACTED
9841
+ #
9842
+ # : This metric is only available for outbound campaigns initiated using
9843
+ # a customer segment. It is not available for event triggered
9844
+ # campaigns.
9845
+ #
9846
+ # Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
9847
+ #
9848
+ # Unit: Count
9849
+ #
9850
+ # Valid groupings and filters: Campaign, Channel,
9851
+ # contact/segmentAttributes/connect:Subtype, Campaign Execution
9852
+ # Timestamp
9853
+ #
9854
+ # UI name: [Recipients interacted][88]
9855
+ #
9856
+ # RECIPIENTS\_TARGETED
9857
+ #
9858
+ # : This metric is only available for outbound campaigns initiated using
9859
+ # a customer segment. It is not available for event triggered
9860
+ # campaigns.
9861
+ #
9862
+ # Unit: Count
9863
+ #
9864
+ # Valid groupings and filters: Campaign, Campaign Execution Timestamp
9865
+ #
9866
+ # UI name: [Recipients targeted][89]
9733
9867
  #
9734
9868
  # REOPENED\_CASE\_ACTIONS
9735
9869
  #
@@ -9739,7 +9873,7 @@ module Aws::Connect
9739
9873
  #
9740
9874
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9741
9875
  #
9742
- # UI name: [Cases reopened][85]
9876
+ # UI name: [Cases reopened][90]
9743
9877
  #
9744
9878
  # RESOLVED\_CASE\_ACTIONS
9745
9879
  #
@@ -9749,7 +9883,7 @@ module Aws::Connect
9749
9883
  #
9750
9884
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9751
9885
  #
9752
- # UI name: [Cases resolved][86]
9886
+ # UI name: [Cases resolved][91]
9753
9887
  #
9754
9888
  # SERVICE\_LEVEL
9755
9889
  #
@@ -9764,7 +9898,7 @@ module Aws::Connect
9764
9898
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9765
9899
  # (for "Less than") or `LTE` (for "Less than equal").
9766
9900
  #
9767
- # UI name: [Service level X][87]
9901
+ # UI name: [Service level X][92]
9768
9902
  #
9769
9903
  # STEP\_CONTACTS\_QUEUED
9770
9904
  #
@@ -9795,7 +9929,7 @@ module Aws::Connect
9795
9929
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9796
9930
  # Agent Hierarchy
9797
9931
  #
9798
- # UI name: [Agent API connecting time][88]
9932
+ # UI name: [Agent API connecting time][93]
9799
9933
  #
9800
9934
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
9801
9935
  # metric.
@@ -9817,7 +9951,7 @@ module Aws::Connect
9817
9951
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9818
9952
  # RoutingStepExpression, Q in Connect
9819
9953
  #
9820
- # UI name: [Contact abandoned][89]
9954
+ # UI name: [Contact abandoned][94]
9821
9955
  #
9822
9956
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9823
9957
  #
@@ -9830,7 +9964,7 @@ module Aws::Connect
9830
9964
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9831
9965
  # (for "Less than") or `LTE` (for "Less than equal").
9832
9966
  #
9833
- # UI name: [Contacts abandoned in X seconds][90]
9967
+ # UI name: [Contacts abandoned in X seconds][95]
9834
9968
  #
9835
9969
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9836
9970
  #
@@ -9843,7 +9977,7 @@ module Aws::Connect
9843
9977
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9844
9978
  # (for "Less than") or `LTE` (for "Less than equal").
9845
9979
  #
9846
- # UI name: [Contacts answered in X seconds][91]
9980
+ # UI name: [Contacts answered in X seconds][96]
9847
9981
  #
9848
9982
  # SUM\_CONTACT\_FLOW\_TIME
9849
9983
  #
@@ -9852,7 +9986,7 @@ module Aws::Connect
9852
9986
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9853
9987
  # Agent Hierarchy, Q in Connect
9854
9988
  #
9855
- # UI name: [Contact flow time][92]
9989
+ # UI name: [Contact flow time][97]
9856
9990
  #
9857
9991
  # SUM\_CONTACT\_TIME\_AGENT
9858
9992
  #
@@ -9860,7 +9994,7 @@ module Aws::Connect
9860
9994
  #
9861
9995
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9862
9996
  #
9863
- # UI name: [Agent on contact time][93]
9997
+ # UI name: [Agent on contact time][98]
9864
9998
  #
9865
9999
  # SUM\_CONTACTS\_DISCONNECTED
9866
10000
  #
@@ -9872,7 +10006,7 @@ module Aws::Connect
9872
10006
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9873
10007
  # Connect
9874
10008
  #
9875
- # UI name: [Contact disconnected][94]
10009
+ # UI name: [Contact disconnected][99]
9876
10010
  #
9877
10011
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9878
10012
  #
@@ -9880,7 +10014,7 @@ module Aws::Connect
9880
10014
  #
9881
10015
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9882
10016
  #
9883
- # UI name: [Error status time][95]
10017
+ # UI name: [Error status time][100]
9884
10018
  #
9885
10019
  # SUM\_HANDLE\_TIME
9886
10020
  #
@@ -9889,7 +10023,7 @@ module Aws::Connect
9889
10023
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9890
10024
  # Agent Hierarchy, Q in Connect
9891
10025
  #
9892
- # UI name: [Contact handle time][96]
10026
+ # UI name: [Contact handle time][101]
9893
10027
  #
9894
10028
  # SUM\_HOLD\_TIME
9895
10029
  #
@@ -9898,7 +10032,7 @@ module Aws::Connect
9898
10032
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9899
10033
  # Agent Hierarchy, Q in Connect
9900
10034
  #
9901
- # UI name: [Customer hold time][97]
10035
+ # UI name: [Customer hold time][102]
9902
10036
  #
9903
10037
  # SUM\_IDLE\_TIME\_AGENT
9904
10038
  #
@@ -9906,7 +10040,7 @@ module Aws::Connect
9906
10040
  #
9907
10041
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9908
10042
  #
9909
- # UI name: [Agent idle time][98]
10043
+ # UI name: [Agent idle time][103]
9910
10044
  #
9911
10045
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9912
10046
  #
@@ -9915,7 +10049,7 @@ module Aws::Connect
9915
10049
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9916
10050
  # Agent Hierarchy, Q in Connect
9917
10051
  #
9918
- # UI name: [Agent interaction and hold time][99]
10052
+ # UI name: [Agent interaction and hold time][104]
9919
10053
  #
9920
10054
  # SUM\_INTERACTION\_TIME
9921
10055
  #
@@ -9924,7 +10058,7 @@ module Aws::Connect
9924
10058
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9925
10059
  # Agent Hierarchy
9926
10060
  #
9927
- # UI name: [Agent interaction time][100]
10061
+ # UI name: [Agent interaction time][105]
9928
10062
  #
9929
10063
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
9930
10064
  #
@@ -9932,7 +10066,7 @@ module Aws::Connect
9932
10066
  #
9933
10067
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9934
10068
  #
9935
- # UI name: [Agent non-productive time][101]
10069
+ # UI name: [Agent non-productive time][106]
9936
10070
  #
9937
10071
  # SUM\_ONLINE\_TIME\_AGENT
9938
10072
  #
@@ -9940,7 +10074,7 @@ module Aws::Connect
9940
10074
  #
9941
10075
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9942
10076
  #
9943
- # UI name: [Online time][102]
10077
+ # UI name: [Online time][107]
9944
10078
  #
9945
10079
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
9946
10080
  #
@@ -9949,7 +10083,7 @@ module Aws::Connect
9949
10083
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9950
10084
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9951
10085
  #
9952
- # UI name: [Callback attempts][103]
10086
+ # UI name: [Callback attempts][108]
9953
10087
  #
9954
10088
  #
9955
10089
  #
@@ -10000,62 +10134,67 @@ module Aws::Connect
10000
10134
  # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
10001
10135
  # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
10002
10136
  # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
10003
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10004
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10005
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10006
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10007
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10008
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10009
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10010
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10011
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10012
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10013
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10014
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10015
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10016
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10017
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10018
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10019
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10020
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10021
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10022
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10023
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10024
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10025
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10026
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10027
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10028
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10029
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10030
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10031
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10032
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10033
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10034
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10035
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10036
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10037
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10038
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10039
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10040
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10041
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10042
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10043
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10044
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10045
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10046
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10047
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10048
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10049
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10050
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10051
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10052
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10053
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10054
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10055
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10056
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10057
- # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10058
- # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10137
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate
10138
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10139
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions
10140
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10141
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10142
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10143
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10144
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10145
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10146
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10147
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10148
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10149
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10150
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10151
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10152
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10153
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10154
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10155
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10156
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10157
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10158
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10159
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10160
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10161
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10162
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10163
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10164
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10165
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10166
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10167
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10168
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10169
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10170
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10171
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10172
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10173
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10174
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10175
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10176
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted
10177
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted
10178
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted
10179
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10180
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10181
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10182
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10183
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10184
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10185
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10186
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10187
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10188
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10189
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10190
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10191
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10192
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10193
+ # [104]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10194
+ # [105]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10195
+ # [106]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10196
+ # [107]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10197
+ # [108]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10059
10198
  #
10060
10199
  # @option params [String] :next_token
10061
10200
  # The token for the next set of results. Use the value returned in the
@@ -15106,6 +15245,17 @@ module Aws::Connect
15106
15245
  # Searches routing profiles in an Amazon Connect instance, with optional
15107
15246
  # filtering.
15108
15247
  #
15248
+ # <note markdown="1"> `SearchRoutingProfiles` does not populate LastModifiedRegion,
15249
+ # LastModifiedTime, MediaConcurrencies.CrossChannelBehavior, and
15250
+ # AgentAvailabilityTimer in its response, but
15251
+ # [DescribeRoutingProfile][1] does.
15252
+ #
15253
+ # </note>
15254
+ #
15255
+ #
15256
+ #
15257
+ # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeRoutingProfile.html
15258
+ #
15109
15259
  # @option params [required, String] :instance_id
15110
15260
  # The identifier of the Amazon Connect instance. You can [find the
15111
15261
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -16110,9 +16260,7 @@ module Aws::Connect
16110
16260
  # Information identifying the participant.
16111
16261
  #
16112
16262
  # @option params [Types::ChatMessage] :initial_message
16113
- # The initial message to be sent to the newly created chat. If you have
16114
- # a Lex bot in your flow, the initial message is not delivered to the
16115
- # Lex bot.
16263
+ # The initial message to be sent to the newly created chat.
16116
16264
  #
16117
16265
  # @option params [String] :client_token
16118
16266
  # A unique, case-sensitive identifier that you provide to ensure the
@@ -16478,7 +16626,7 @@ module Aws::Connect
16478
16626
  # The email address of the customer.
16479
16627
  #
16480
16628
  # @option params [required, String] :destination_email_address
16481
- # The email address associated with the instance.
16629
+ # The email address associated with the Amazon Connect instance.
16482
16630
  #
16483
16631
  # @option params [String] :description
16484
16632
  # A description of the email contact.
@@ -16836,13 +16984,13 @@ module Aws::Connect
16836
16984
  # The identifier of the contact in this instance of Amazon Connect.
16837
16985
  #
16838
16986
  # @option params [Types::EmailAddressInfo] :from_email_address
16839
- # The email address associated with the instance.
16987
+ # The email address associated with the Amazon Connect instance.
16840
16988
  #
16841
16989
  # @option params [required, Types::EmailAddressInfo] :destination_email_address
16842
16990
  # The email address of the customer.
16843
16991
  #
16844
16992
  # @option params [Types::OutboundAdditionalRecipients] :additional_recipients
16845
- # The addtional recipients address of email in CC.
16993
+ # The additional recipients address of email in CC.
16846
16994
  #
16847
16995
  # @option params [required, Types::OutboundEmailContent] :email_message
16848
16996
  # The email message body to be sent to the newly created email.
@@ -21114,7 +21262,7 @@ module Aws::Connect
21114
21262
  tracer: tracer
21115
21263
  )
21116
21264
  context[:gem_name] = 'aws-sdk-connect'
21117
- context[:gem_version] = '1.203.0'
21265
+ context[:gem_version] = '1.208.0'
21118
21266
  Seahorse::Client::Request.new(handlers, context)
21119
21267
  end
21120
21268