aws-sdk-connect 1.200.0 → 1.202.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (9) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +10 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +221 -188
  5. data/lib/aws-sdk-connect/client_api.rb +196 -127
  6. data/lib/aws-sdk-connect/types.rb +414 -184
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/types.rbs +48 -0
  9. metadata +3 -6
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -200,8 +200,7 @@ module Aws::Connect
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  # accepted modes and the configuration defaults that are included.
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  #
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  # @option options [Boolean] :disable_host_prefix_injection (false)
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- # Set to true to disable SDK automatically adding host prefix
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- # to default service endpoint when available.
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+ # When `true`, the SDK will not prepend the modeled host prefix to the endpoint.
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  #
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  # @option options [Boolean] :disable_request_compression (false)
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  # When set to 'true' the request body will not be compressed
@@ -5360,8 +5359,8 @@ module Aws::Connect
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  #
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  # Describes the specified contact.
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  #
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- # * `CustomerEndpoint` and `SystemEndpoint` are only populated for EMAIL
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- # contacts.
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+ # * `SystemEndpoint` is not populated for contacts with initiation
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+ # method of MONITOR, QUEUE\_TRANSFER, or CALLBACK
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  #
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  # * Contact information remains available in Amazon Connect for 24
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  # months from the `InitiationTimestamp`, and then it is deleted. Only
@@ -5416,6 +5415,14 @@ module Aws::Connect
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  # resp.contact.agent_info.device_info.operating_system #=> String
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  # resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
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  # resp.contact.agent_info.capabilities.screen_share #=> String, one of "SEND"
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+ # resp.contact.agent_info.after_contact_work_duration #=> Integer
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+ # resp.contact.agent_info.after_contact_work_start_timestamp #=> Time
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+ # resp.contact.agent_info.after_contact_work_end_timestamp #=> Time
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+ # resp.contact.agent_info.agent_initiated_hold_duration #=> Integer
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+ # resp.contact.agent_info.state_transitions #=> Array
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+ # resp.contact.agent_info.state_transitions[0].state #=> String, one of "INITIAL", "CONNECTED", "DISCONNECTED", "MISSED"
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+ # resp.contact.agent_info.state_transitions[0].state_start_timestamp #=> Time
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+ # resp.contact.agent_info.state_transitions[0].state_end_timestamp #=> Time
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  # resp.contact.initiation_timestamp #=> Time
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  # resp.contact.disconnect_timestamp #=> Time
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  # resp.contact.last_update_timestamp #=> Time
@@ -5491,6 +5498,30 @@ module Aws::Connect
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer
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+ # resp.contact.recordings #=> Array
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+ # resp.contact.recordings[0].storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
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+ # resp.contact.recordings[0].location #=> String
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+ # resp.contact.recordings[0].media_stream_type #=> String, one of "AUDIO", "VIDEO"
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+ # resp.contact.recordings[0].participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.recordings[0].fragment_start_number #=> String
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+ # resp.contact.recordings[0].fragment_stop_number #=> String
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+ # resp.contact.recordings[0].start_timestamp #=> Time
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+ # resp.contact.recordings[0].stop_timestamp #=> Time
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+ # resp.contact.recordings[0].status #=> String, one of "AVAILABLE", "DELETED"
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+ # resp.contact.recordings[0].deletion_reason #=> String
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+ # resp.contact.disconnect_reason #=> String
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+ # resp.contact.contact_evaluations #=> Hash
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+ # resp.contact.contact_evaluations["EvaluationId"].form_id #=> String
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+ # resp.contact.contact_evaluations["EvaluationId"].evaluation_arn #=> String
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+ # resp.contact.contact_evaluations["EvaluationId"].status #=> String, one of "COMPLETE", "IN_PROGRESS", "DELETED"
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+ # resp.contact.contact_evaluations["EvaluationId"].start_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].end_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].delete_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].export_location #=> String
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+ # resp.contact.contact_details.name #=> String
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+ # resp.contact.contact_details.description #=> String
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+ # resp.contact.attributes #=> Hash
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+ # resp.contact.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
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  #
@@ -7649,12 +7680,12 @@ module Aws::Connect
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  # Gets the real-time metric data from the specified Amazon Connect
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  # instance.
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  #
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- # For a description of each metric, see [Real-time Metrics
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- # Definitions][1] in the *Amazon Connect Administrator Guide*.
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+ # For a description of each metric, see [Metrics definitions][1] in the
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+ # *Amazon Connect Administrator Guide*.
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
@@ -7711,7 +7742,7 @@ module Aws::Connect
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  # @option params [required, Array<Types::CurrentMetric>] :current_metrics
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  # The metrics to retrieve. Specify the name and unit for each metric.
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  # The following metrics are available. For a description of all the
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- # metrics, see [Real-time Metrics Definitions][1] in the *Amazon Connect
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+ # metrics, see [Metrics definitions][1] in the *Amazon Connect
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  # Administrator Guide*.
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  #
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  # AGENTS\_AFTER\_CONTACT\_WORK
@@ -7812,19 +7843,19 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
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- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
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- # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
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- # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
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- # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
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- # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
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- # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
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- # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
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- # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
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- # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
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- # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
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- # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
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- # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aftercallwork-real-time
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+ # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#available-real-time
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+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-real-time
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+ # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-productive-time-real-time
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+ # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#on-call-real-time
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+ # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-real-time
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+ # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#staffed-real-time
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+ # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#in-queue-real-time
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+ # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-real-time
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+ # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#oldest-real-time
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+ # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-real-time
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+ # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#availability-real-time
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  #
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  # @option params [String] :next_token
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  # The token for the next set of results. Use the value returned in the
@@ -8188,8 +8219,8 @@ module Aws::Connect
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  # Gets historical metric data from the specified Amazon Connect
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  # instance.
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  #
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- # For a description of each historical metric, see [Historical Metrics
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- # Definitions][1] in the *Amazon Connect Administrator Guide*.
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+ # For a description of each historical metric, see [Metrics
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+ # definitions][1] in the *Amazon Connect Administrator Guide*.
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  #
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  # <note markdown="1"> We recommend using the [GetMetricDataV2][2] API. It provides more
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  # flexibility, features, and the ability to query longer time ranges
@@ -8204,7 +8235,7 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html
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  #
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  # @option params [required, String] :instance_id
@@ -8263,8 +8294,8 @@ module Aws::Connect
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  # @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
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  # The metrics to retrieve. Specify the name, unit, and statistic for
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  # each metric. The following historical metrics are available. For a
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- # description of each metric, see [Historical Metrics Definitions][1] in
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- # the *Amazon Connect Administrator Guide*.
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+ # description of each metric, see [Metrics definition][1] in the *Amazon
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+ # Connect Administrator Guide*.
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  #
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  # <note markdown="1"> This API does not support a contacts incoming metric (there's no
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  # CONTACTS\_INCOMING metric missing from the documented list).
@@ -8429,7 +8460,7 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [String] :next_token
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  # The token for the next set of results. Use the value returned in the
@@ -8511,13 +8542,13 @@ module Aws::Connect
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  # varying intervals. It does not support agent queues.
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  #
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  # For a description of the historical metrics that are supported by
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- # `GetMetricDataV2` and `GetMetricData`, see [Historical metrics
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- # definitions][2] in the *Amazon Connect Administrator Guide*.
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+ # `GetMetricDataV2` and `GetMetricData`, see [Metrics definitions][2] in
8546
+ # the *Amazon Connect Administrator Guide*.
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  #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
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- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [required, String] :resource_arn
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  # The Amazon Resource Name (ARN) of the resource. This includes the
@@ -8693,8 +8724,8 @@ module Aws::Connect
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  # @option params [required, Array<Types::MetricV2>] :metrics
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  # The metrics to retrieve. Specify the name, groupings, and filters for
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  # each metric. The following historical metrics are available. For a
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- # description of each metric, see [Historical metrics definitions][1] in
8697
- # the *Amazon Connect Administrator Guide*.
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+ # description of each metric, see [Metrics definition][1] in the *Amazon
8728
+ # Connect Administrator Guide*.
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  #
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  # ABANDONMENT\_RATE
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  #
@@ -8938,7 +8969,7 @@ module Aws::Connect
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  # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
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  #
8941
- # UI name: [Average agent evaluation score][24]
8972
+ # UI name: [Average evaluation score][24]
8942
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  #
8943
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  # AVG\_FLOW\_TIME
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  #
@@ -9161,7 +9192,7 @@ module Aws::Connect
9161
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  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
9163
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  #
9164
- # UI name: [Average weighted agent evaluation score][42]
9195
+ # UI name: [Average weighted evaluation score][42]
9165
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  #
9166
9197
  # BOT\_CONVERSATIONS\_COMPLETED
9167
9198
  #
@@ -9173,7 +9204,7 @@ module Aws::Connect
9173
9204
  # Flow type, Flow action ID, Invoking resource published timestamp,
9174
9205
  # Initiation method, Invoking resource type, Parent flows resource ID
9175
9206
  #
9176
- # UI name: [Bot conversations][43]
9207
+ # UI name: [Bot conversations completed][43]
9177
9208
  #
9178
9209
  # BOT\_INTENTS\_COMPLETED
9179
9210
  #
@@ -9302,7 +9333,7 @@ module Aws::Connect
9302
9333
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9303
9334
  # Connect
9304
9335
  #
9305
- # UI name: [Contacts hold disconnect][52]
9336
+ # UI name: [Contacts hold disconnect][53]
9306
9337
  #
9307
9338
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9308
9339
  #
@@ -9311,7 +9342,7 @@ module Aws::Connect
9311
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9312
9343
  # Agent Hierarchy, Q in Connect
9313
9344
  #
9314
- # UI name: [Contacts hold agent disconnect][53]
9345
+ # UI name: [Contacts hold agent disconnect][54]
9315
9346
  #
9316
9347
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9317
9348
  #
@@ -9320,7 +9351,7 @@ module Aws::Connect
9320
9351
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9321
9352
  # Agent Hierarchy, Q in Connect
9322
9353
  #
9323
- # UI name: [Contacts hold customer disconnect][54]
9354
+ # UI name: [Contacts hold customer disconnect][55]
9324
9355
  #
9325
9356
  # CONTACTS\_PUT\_ON\_HOLD
9326
9357
  #
@@ -9329,7 +9360,7 @@ module Aws::Connect
9329
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9330
9361
  # Agent Hierarchy, Q in Connect
9331
9362
  #
9332
- # UI name: [Contacts put on hold][54]
9363
+ # UI name: [Contacts put on hold][56]
9333
9364
  #
9334
9365
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9335
9366
  #
@@ -9338,7 +9369,7 @@ module Aws::Connect
9338
9369
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9339
9370
  # Agent Hierarchy, Q in Connect
9340
9371
  #
9341
- # UI name: [Contacts transferred out external][55]
9372
+ # UI name: [Contacts transferred out external][57]
9342
9373
  #
9343
9374
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9344
9375
  #
@@ -9347,7 +9378,7 @@ module Aws::Connect
9347
9378
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9348
9379
  # Agent Hierarchy, Q in Connect
9349
9380
  #
9350
- # UI name: [Contacts transferred out internal][56]
9381
+ # UI name: [Contacts transferred out internal][58]
9351
9382
  #
9352
9383
  # CONTACTS\_QUEUED
9353
9384
  #
@@ -9357,7 +9388,7 @@ module Aws::Connect
9357
9388
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9358
9389
  # Connect
9359
9390
  #
9360
- # UI name: [Contacts queued][57]
9391
+ # UI name: [Contacts queued][59]
9361
9392
  #
9362
9393
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9363
9394
  #
@@ -9366,7 +9397,7 @@ module Aws::Connect
9366
9397
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9367
9398
  # contact/segmentAttributes/connect:Subtype
9368
9399
  #
9369
- # UI name: [Contacts queued (enqueue timestamp)][58]
9400
+ # UI name: [Contacts queued (enqueue timestamp)][60]
9370
9401
  #
9371
9402
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9372
9403
  #
@@ -9379,7 +9410,7 @@ module Aws::Connect
9379
9410
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9380
9411
  # (for "Less than") or `LTE` (for "Less than equal").
9381
9412
  #
9382
- # UI name: [Contacts removed from queue in X seconds][59]
9413
+ # UI name: [Contacts removed from queue in X seconds][61]
9383
9414
  #
9384
9415
  # CONTACTS\_RESOLVED\_IN\_X
9385
9416
  #
@@ -9392,7 +9423,7 @@ module Aws::Connect
9392
9423
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9393
9424
  # (for "Less than") or `LTE` (for "Less than equal").
9394
9425
  #
9395
- # UI name: [Contacts resolved in X][60]
9426
+ # UI name: [Contacts resolved in X][62]
9396
9427
  #
9397
9428
  # CONTACTS\_TRANSFERRED\_OUT
9398
9429
  #
@@ -9402,7 +9433,7 @@ module Aws::Connect
9402
9433
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9403
9434
  # Q in Connect
9404
9435
  #
9405
- # UI name: [Contacts transferred out][61]
9436
+ # UI name: [Contacts transferred out][63]
9406
9437
  #
9407
9438
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9408
9439
  #
@@ -9416,7 +9447,7 @@ module Aws::Connect
9416
9447
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9417
9448
  # Connect
9418
9449
  #
9419
- # UI name: [Contacts transferred out by agent][62]
9450
+ # UI name: [Contacts transferred out by agent][64]
9420
9451
  #
9421
9452
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9422
9453
  #
@@ -9426,7 +9457,7 @@ module Aws::Connect
9426
9457
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9427
9458
  # Connect
9428
9459
  #
9429
- # UI name: [Contacts transferred out queue][62]
9460
+ # UI name: [Contacts transferred out queue][65]
9430
9461
  #
9431
9462
  # CURRENT\_CASES
9432
9463
  #
@@ -9436,7 +9467,7 @@ module Aws::Connect
9436
9467
  #
9437
9468
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9438
9469
  #
9439
- # UI name: [Current cases][63]
9470
+ # UI name: [Current cases][66]
9440
9471
  #
9441
9472
  # DELIVERY\_ATTEMPTS
9442
9473
  #
@@ -9452,7 +9483,7 @@ module Aws::Connect
9452
9483
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9453
9484
  # Routing Profile
9454
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  #
9455
- # UI name: [Delivery attempts][64]
9486
+ # UI name: [Delivery attempts][67]
9456
9487
  #
9457
9488
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
9458
9489
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9478,7 +9509,7 @@ module Aws::Connect
9478
9509
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9479
9510
  # Routing Profile
9480
9511
  #
9481
- # UI name: [Delivery attempt disposition rate][65]
9512
+ # UI name: [Delivery attempt disposition rate][68]
9482
9513
  #
9483
9514
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
9484
9515
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9496,7 +9527,7 @@ module Aws::Connect
9496
9527
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9497
9528
  # Profile
9498
9529
  #
9499
- # UI name: [Evaluations performed][66]
9530
+ # UI name: [Evaluations performed][69]
9500
9531
  #
9501
9532
  # FLOWS\_OUTCOME
9502
9533
  #
@@ -9508,7 +9539,7 @@ module Aws::Connect
9508
9539
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9509
9540
  # published timestamp
9510
9541
  #
9511
- # UI name: [Flows outcome][67]
9542
+ # UI name: [Flows outcome][70]
9512
9543
  #
9513
9544
  # FLOWS\_STARTED
9514
9545
  #
@@ -9519,7 +9550,7 @@ module Aws::Connect
9519
9550
  # resource ID, Flows resource ID, Initiation method, Resource
9520
9551
  # published timestamp
9521
9552
  #
9522
- # UI name: [Flows started][68]
9553
+ # UI name: [Flows started][71]
9523
9554
  #
9524
9555
  # HUMAN\_ANSWERED\_CALLS
9525
9556
  #
@@ -9531,7 +9562,7 @@ module Aws::Connect
9531
9562
  #
9532
9563
  # Valid groupings and filters: Agent, Campaign
9533
9564
  #
9534
- # UI name: [Human answered][69]
9565
+ # UI name: [Human answered][72]
9535
9566
  #
9536
9567
  # MAX\_FLOW\_TIME
9537
9568
  #
@@ -9543,7 +9574,7 @@ module Aws::Connect
9543
9574
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9544
9575
  # published timestamp
9545
9576
  #
9546
- # UI name: [Maximum flow time][70]
9577
+ # UI name: [Maximum flow time][73]
9547
9578
  #
9548
9579
  # MAX\_QUEUED\_TIME
9549
9580
  #
@@ -9553,7 +9584,7 @@ module Aws::Connect
9553
9584
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9554
9585
  # Connect
9555
9586
  #
9556
- # UI name: [Maximum queued time][71]
9587
+ # UI name: [Maximum queued time][74]
9557
9588
  #
9558
9589
  # MIN\_FLOW\_TIME
9559
9590
  #
@@ -9565,7 +9596,7 @@ module Aws::Connect
9565
9596
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9566
9597
  # published timestamp
9567
9598
  #
9568
- # UI name: [Minimum flow time][72]
9599
+ # UI name: [Minimum flow time][75]
9569
9600
  #
9570
9601
  # PERCENT\_AUTOMATIC\_FAILS
9571
9602
  #
@@ -9575,7 +9606,7 @@ module Aws::Connect
9575
9606
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9576
9607
  # Profile
9577
9608
  #
9578
- # UI name: [Automatic fails percent][73]
9609
+ # UI name: [Automatic fails percent][76]
9579
9610
  #
9580
9611
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
9581
9612
  #
@@ -9587,7 +9618,7 @@ module Aws::Connect
9587
9618
  # Flow type, Flow action ID, Invoking resource published timestamp,
9588
9619
  # Initiation method, Invoking resource type, Parent flows resource ID
9589
9620
  #
9590
- # UI name: [Percent bot conversations outcome][74]
9621
+ # UI name: [Percent bot conversations outcome][77]
9591
9622
  #
9592
9623
  # PERCENT\_BOT\_INTENTS\_OUTCOME
9593
9624
  #
@@ -9600,7 +9631,7 @@ module Aws::Connect
9600
9631
  # published timestamp, Initiation method, Invoking resource type,
9601
9632
  # Parent flows resource ID
9602
9633
  #
9603
- # UI name: [Percent bot intents outcome][75]
9634
+ # UI name: [Percent bot intents outcome][78]
9604
9635
  #
9605
9636
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9606
9637
  #
@@ -9610,7 +9641,7 @@ module Aws::Connect
9610
9641
  #
9611
9642
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9612
9643
  #
9613
- # UI name: [Cases resolved on first contact][76]
9644
+ # UI name: [Cases resolved on first contact][79]
9614
9645
  #
9615
9646
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9616
9647
  #
@@ -9642,7 +9673,7 @@ module Aws::Connect
9642
9673
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9643
9674
  # published timestamp
9644
9675
  #
9645
- # UI name: [Flows outcome percentage][77].
9676
+ # UI name: [Flows outcome percentage][80].
9646
9677
  #
9647
9678
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9648
9679
  #
@@ -9659,7 +9690,7 @@ module Aws::Connect
9659
9690
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9660
9691
  # Connect
9661
9692
  #
9662
- # UI name: [Non-talk time percent][78]
9693
+ # UI name: [Non-talk time percent][81]
9663
9694
  #
9664
9695
  # PERCENT\_TALK\_TIME
9665
9696
  #
@@ -9672,7 +9703,7 @@ module Aws::Connect
9672
9703
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9673
9704
  # Connect
9674
9705
  #
9675
- # UI name: [Talk time percent][79]
9706
+ # UI name: [Talk time percent][82]
9676
9707
  #
9677
9708
  # PERCENT\_TALK\_TIME\_AGENT
9678
9709
  #
@@ -9685,7 +9716,7 @@ module Aws::Connect
9685
9716
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9686
9717
  # Connect
9687
9718
  #
9688
- # UI name: [Agent talk time percent][80]
9719
+ # UI name: [Agent talk time percent][83]
9689
9720
  #
9690
9721
  # PERCENT\_TALK\_TIME\_CUSTOMER
9691
9722
  #
@@ -9698,7 +9729,7 @@ module Aws::Connect
9698
9729
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9699
9730
  # Connect
9700
9731
  #
9701
- # UI name: [Customer talk time percent][81]
9732
+ # UI name: [Customer talk time percent][84]
9702
9733
  #
9703
9734
  # REOPENED\_CASE\_ACTIONS
9704
9735
  #
@@ -9708,7 +9739,7 @@ module Aws::Connect
9708
9739
  #
9709
9740
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9710
9741
  #
9711
- # UI name: [Cases reopened][82]
9742
+ # UI name: [Cases reopened][85]
9712
9743
  #
9713
9744
  # RESOLVED\_CASE\_ACTIONS
9714
9745
  #
@@ -9718,7 +9749,7 @@ module Aws::Connect
9718
9749
  #
9719
9750
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9720
9751
  #
9721
- # UI name: [Cases resolved][83]
9752
+ # UI name: [Cases resolved][86]
9722
9753
  #
9723
9754
  # SERVICE\_LEVEL
9724
9755
  #
@@ -9733,7 +9764,7 @@ module Aws::Connect
9733
9764
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9734
9765
  # (for "Less than") or `LTE` (for "Less than equal").
9735
9766
  #
9736
- # UI name: [Service level X][84]
9767
+ # UI name: [Service level X][87]
9737
9768
  #
9738
9769
  # STEP\_CONTACTS\_QUEUED
9739
9770
  #
@@ -9751,7 +9782,7 @@ module Aws::Connect
9751
9782
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9752
9783
  # Agent Hierarchy, Q in Connect
9753
9784
  #
9754
- # UI name: [After contact work time][85]
9785
+ # UI name: [After contact work time][14]
9755
9786
  #
9756
9787
  # SUM\_CONNECTING\_TIME\_AGENT
9757
9788
  #
@@ -9764,7 +9795,7 @@ module Aws::Connect
9764
9795
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9765
9796
  # Agent Hierarchy
9766
9797
  #
9767
- # UI name: [Agent API connecting time][86]
9798
+ # UI name: [Agent API connecting time][88]
9768
9799
  #
9769
9800
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
9770
9801
  # metric.
@@ -9786,7 +9817,7 @@ module Aws::Connect
9786
9817
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9787
9818
  # RoutingStepExpression, Q in Connect
9788
9819
  #
9789
- # UI name: [Contact abandoned][87]
9820
+ # UI name: [Contact abandoned][89]
9790
9821
  #
9791
9822
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9792
9823
  #
@@ -9799,7 +9830,7 @@ module Aws::Connect
9799
9830
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9800
9831
  # (for "Less than") or `LTE` (for "Less than equal").
9801
9832
  #
9802
- # UI name: [Contacts abandoned in X seconds][88]
9833
+ # UI name: [Contacts abandoned in X seconds][90]
9803
9834
  #
9804
9835
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9805
9836
  #
@@ -9812,7 +9843,7 @@ module Aws::Connect
9812
9843
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9813
9844
  # (for "Less than") or `LTE` (for "Less than equal").
9814
9845
  #
9815
- # UI name: [Contacts answered in X seconds][89]
9846
+ # UI name: [Contacts answered in X seconds][91]
9816
9847
  #
9817
9848
  # SUM\_CONTACT\_FLOW\_TIME
9818
9849
  #
@@ -9821,7 +9852,7 @@ module Aws::Connect
9821
9852
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9822
9853
  # Agent Hierarchy, Q in Connect
9823
9854
  #
9824
- # UI name: [Contact flow time][90]
9855
+ # UI name: [Contact flow time][92]
9825
9856
  #
9826
9857
  # SUM\_CONTACT\_TIME\_AGENT
9827
9858
  #
@@ -9829,7 +9860,7 @@ module Aws::Connect
9829
9860
  #
9830
9861
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9831
9862
  #
9832
- # UI name: [Agent on contact time][91]
9863
+ # UI name: [Agent on contact time][93]
9833
9864
  #
9834
9865
  # SUM\_CONTACTS\_DISCONNECTED
9835
9866
  #
@@ -9841,7 +9872,7 @@ module Aws::Connect
9841
9872
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9842
9873
  # Connect
9843
9874
  #
9844
- # UI name: [Contact disconnected][92]
9875
+ # UI name: [Contact disconnected][94]
9845
9876
  #
9846
9877
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9847
9878
  #
@@ -9849,7 +9880,7 @@ module Aws::Connect
9849
9880
  #
9850
9881
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9851
9882
  #
9852
- # UI name: [Error status time][93]
9883
+ # UI name: [Error status time][95]
9853
9884
  #
9854
9885
  # SUM\_HANDLE\_TIME
9855
9886
  #
@@ -9858,7 +9889,7 @@ module Aws::Connect
9858
9889
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9859
9890
  # Agent Hierarchy, Q in Connect
9860
9891
  #
9861
- # UI name: [Contact handle time][94]
9892
+ # UI name: [Contact handle time][96]
9862
9893
  #
9863
9894
  # SUM\_HOLD\_TIME
9864
9895
  #
@@ -9867,7 +9898,7 @@ module Aws::Connect
9867
9898
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9868
9899
  # Agent Hierarchy, Q in Connect
9869
9900
  #
9870
- # UI name: [Customer hold time][95]
9901
+ # UI name: [Customer hold time][97]
9871
9902
  #
9872
9903
  # SUM\_IDLE\_TIME\_AGENT
9873
9904
  #
@@ -9875,7 +9906,7 @@ module Aws::Connect
9875
9906
  #
9876
9907
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9877
9908
  #
9878
- # UI name: [Agent idle time][96]
9909
+ # UI name: [Agent idle time][98]
9879
9910
  #
9880
9911
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9881
9912
  #
@@ -9884,7 +9915,7 @@ module Aws::Connect
9884
9915
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9885
9916
  # Agent Hierarchy, Q in Connect
9886
9917
  #
9887
- # UI name: [Agent interaction and hold time][97]
9918
+ # UI name: [Agent interaction and hold time][99]
9888
9919
  #
9889
9920
  # SUM\_INTERACTION\_TIME
9890
9921
  #
@@ -9893,7 +9924,7 @@ module Aws::Connect
9893
9924
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9894
9925
  # Agent Hierarchy
9895
9926
  #
9896
- # UI name: [Agent interaction time][98]
9927
+ # UI name: [Agent interaction time][100]
9897
9928
  #
9898
9929
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
9899
9930
  #
@@ -9901,7 +9932,7 @@ module Aws::Connect
9901
9932
  #
9902
9933
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9903
9934
  #
9904
- # UI name: [Non-Productive Time][99]
9935
+ # UI name: [Agent non-productive time][101]
9905
9936
  #
9906
9937
  # SUM\_ONLINE\_TIME\_AGENT
9907
9938
  #
@@ -9909,7 +9940,7 @@ module Aws::Connect
9909
9940
  #
9910
9941
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9911
9942
  #
9912
- # UI name: [Online time][100]
9943
+ # UI name: [Online time][102]
9913
9944
  #
9914
9945
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
9915
9946
  #
@@ -9918,111 +9949,113 @@ module Aws::Connect
9918
9949
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9919
9950
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9920
9951
  #
9921
- # UI name: [Callback attempts][101]
9952
+ # UI name: [Callback attempts][103]
9922
9953
  #
9923
9954
  #
9924
9955
  #
9925
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
9926
- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
9956
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
9957
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate
9927
9958
  # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
9928
- # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
9929
- # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
9930
- # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
9931
- # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
9932
- # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
9933
- # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
9934
- # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
9935
- # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
9936
- # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
9937
- # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
9938
- # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
9939
- # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
9940
- # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
9941
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
9942
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
9943
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
9944
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
9945
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
9946
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
9947
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
9948
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
9949
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
9950
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
9951
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
9952
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
9953
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
9954
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
9955
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
9956
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
9957
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
9958
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
9959
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
9960
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
9961
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
9962
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
9963
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
9964
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
9965
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
9966
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
9967
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
9968
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
9969
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
9970
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
9971
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
9972
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
9973
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
9974
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
9975
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
9976
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
9977
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
9978
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
9979
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
9980
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
9981
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
9982
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
9983
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
9984
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
9985
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
9986
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
9987
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
9988
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
9989
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
9990
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
9991
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
9992
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
9993
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
9994
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
9995
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
9996
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
9997
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
9998
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
9999
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
10000
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10001
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10002
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10003
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10004
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10005
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10006
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10007
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10008
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10009
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10010
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10011
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10012
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10013
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10014
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10015
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10016
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10017
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10018
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10019
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10020
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10021
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10022
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10023
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10024
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10025
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
9959
+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time
9960
+ # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate
9961
+ # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time
9962
+ # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response
9963
+ # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons
9964
+ # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy
9965
+ # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence
9966
+ # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time
9967
+ # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
9968
+ # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
9969
+ # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
9970
+ # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
9971
+ # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
9972
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
9973
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
9974
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
9975
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
9976
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
9977
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
9978
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
9979
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
9980
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
9981
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
9982
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
9983
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
9984
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
9985
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
9986
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
9987
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
9988
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
9989
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
9990
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
9991
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
9992
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
9993
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
9994
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
9995
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
9996
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
9997
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
9998
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
9999
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
10000
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
10001
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
10002
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
10003
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10004
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10005
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10006
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10007
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10008
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10009
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10010
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10011
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10012
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10013
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10014
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10015
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10016
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10017
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10018
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10019
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10020
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10021
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10022
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10023
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10024
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10025
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10026
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10027
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10028
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10029
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10030
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10031
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10032
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10033
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10034
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10035
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10036
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10037
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10038
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10039
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10040
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10041
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10042
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10043
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10044
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10045
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10046
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10047
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10048
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10049
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10050
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10051
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10052
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10053
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10054
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10055
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10056
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10057
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10058
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10026
10059
  #
10027
10060
  # @option params [String] :next_token
10028
10061
  # The token for the next set of results. Use the value returned in the
@@ -21081,7 +21114,7 @@ module Aws::Connect
21081
21114
  tracer: tracer
21082
21115
  )
21083
21116
  context[:gem_name] = 'aws-sdk-connect'
21084
- context[:gem_version] = '1.200.0'
21117
+ context[:gem_version] = '1.202.0'
21085
21118
  Seahorse::Client::Request.new(handlers, context)
21086
21119
  end
21087
21120