aws-sdk-connect 1.200.0 → 1.201.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (9) hide show
  1. checksums.yaml +4 -4
  2. data/CHANGELOG.md +5 -0
  3. data/VERSION +1 -1
  4. data/lib/aws-sdk-connect/client.rb +220 -186
  5. data/lib/aws-sdk-connect/client_api.rb +196 -127
  6. data/lib/aws-sdk-connect/types.rb +414 -184
  7. data/lib/aws-sdk-connect.rb +1 -1
  8. data/sig/types.rbs +48 -0
  9. metadata +3 -6
data/lib/aws-sdk-connect/client.rb CHANGED
@@ -5360,8 +5360,8 @@ module Aws::Connect
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  #
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  # Describes the specified contact.
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  #
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- # * `CustomerEndpoint` and `SystemEndpoint` are only populated for EMAIL
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- # contacts.
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+ # * `SystemEndpoint` is not populated for contacts with initiation
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+ # method of MONITOR, QUEUE\_TRANSFER, or CALLBACK
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  #
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  # * Contact information remains available in Amazon Connect for 24
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  # months from the `InitiationTimestamp`, and then it is deleted. Only
@@ -5416,6 +5416,14 @@ module Aws::Connect
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  # resp.contact.agent_info.device_info.operating_system #=> String
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  # resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
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  # resp.contact.agent_info.capabilities.screen_share #=> String, one of "SEND"
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+ # resp.contact.agent_info.after_contact_work_duration #=> Integer
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+ # resp.contact.agent_info.after_contact_work_start_timestamp #=> Time
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+ # resp.contact.agent_info.after_contact_work_end_timestamp #=> Time
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+ # resp.contact.agent_info.agent_initiated_hold_duration #=> Integer
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+ # resp.contact.agent_info.state_transitions #=> Array
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+ # resp.contact.agent_info.state_transitions[0].state #=> String, one of "INITIAL", "CONNECTED", "DISCONNECTED", "MISSED"
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+ # resp.contact.agent_info.state_transitions[0].state_start_timestamp #=> Time
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+ # resp.contact.agent_info.state_transitions[0].state_end_timestamp #=> Time
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  # resp.contact.initiation_timestamp #=> Time
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  # resp.contact.disconnect_timestamp #=> Time
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  # resp.contact.last_update_timestamp #=> Time
@@ -5491,6 +5499,30 @@ module Aws::Connect
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
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  # resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer
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+ # resp.contact.recordings #=> Array
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+ # resp.contact.recordings[0].storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
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+ # resp.contact.recordings[0].location #=> String
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+ # resp.contact.recordings[0].media_stream_type #=> String, one of "AUDIO", "VIDEO"
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+ # resp.contact.recordings[0].participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
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+ # resp.contact.recordings[0].fragment_start_number #=> String
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+ # resp.contact.recordings[0].fragment_stop_number #=> String
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+ # resp.contact.recordings[0].start_timestamp #=> Time
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+ # resp.contact.recordings[0].stop_timestamp #=> Time
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+ # resp.contact.recordings[0].status #=> String, one of "AVAILABLE", "DELETED"
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+ # resp.contact.recordings[0].deletion_reason #=> String
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+ # resp.contact.disconnect_reason #=> String
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+ # resp.contact.contact_evaluations #=> Hash
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+ # resp.contact.contact_evaluations["EvaluationId"].form_id #=> String
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+ # resp.contact.contact_evaluations["EvaluationId"].evaluation_arn #=> String
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+ # resp.contact.contact_evaluations["EvaluationId"].status #=> String, one of "COMPLETE", "IN_PROGRESS", "DELETED"
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+ # resp.contact.contact_evaluations["EvaluationId"].start_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].end_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].delete_timestamp #=> Time
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+ # resp.contact.contact_evaluations["EvaluationId"].export_location #=> String
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+ # resp.contact.contact_details.name #=> String
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+ # resp.contact.contact_details.description #=> String
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+ # resp.contact.attributes #=> Hash
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+ # resp.contact.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
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  #
@@ -7649,12 +7681,12 @@ module Aws::Connect
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  # Gets the real-time metric data from the specified Amazon Connect
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  # instance.
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  #
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- # For a description of each metric, see [Real-time Metrics
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- # Definitions][1] in the *Amazon Connect Administrator Guide*.
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+ # For a description of each metric, see [Metrics definitions][1] in the
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+ # *Amazon Connect Administrator Guide*.
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
@@ -7711,7 +7743,7 @@ module Aws::Connect
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  # @option params [required, Array<Types::CurrentMetric>] :current_metrics
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  # The metrics to retrieve. Specify the name and unit for each metric.
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  # The following metrics are available. For a description of all the
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- # metrics, see [Real-time Metrics Definitions][1] in the *Amazon Connect
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+ # metrics, see [Metrics definitions][1] in the *Amazon Connect
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  # Administrator Guide*.
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  #
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  # AGENTS\_AFTER\_CONTACT\_WORK
@@ -7812,19 +7844,19 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
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- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
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- # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
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- # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
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- # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
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- # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
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- # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
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- # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
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- # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
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- # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
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- # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
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- # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
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- # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aftercallwork-real-time
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+ # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#available-real-time
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+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-real-time
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+ # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-productive-time-real-time
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+ # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#on-call-real-time
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+ # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-real-time
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+ # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#staffed-real-time
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+ # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#in-queue-real-time
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+ # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-real-time
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+ # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#oldest-real-time
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+ # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-real-time
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+ # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#availability-real-time
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  #
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  # @option params [String] :next_token
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  # The token for the next set of results. Use the value returned in the
@@ -8188,8 +8220,8 @@ module Aws::Connect
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  # Gets historical metric data from the specified Amazon Connect
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  # instance.
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  #
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- # For a description of each historical metric, see [Historical Metrics
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- # Definitions][1] in the *Amazon Connect Administrator Guide*.
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+ # For a description of each historical metric, see [Metrics
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+ # definitions][1] in the *Amazon Connect Administrator Guide*.
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  #
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  # <note markdown="1"> We recommend using the [GetMetricDataV2][2] API. It provides more
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  # flexibility, features, and the ability to query longer time ranges
@@ -8204,7 +8236,7 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html
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  #
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  # @option params [required, String] :instance_id
@@ -8263,8 +8295,8 @@ module Aws::Connect
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  # @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
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  # The metrics to retrieve. Specify the name, unit, and statistic for
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  # each metric. The following historical metrics are available. For a
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- # description of each metric, see [Historical Metrics Definitions][1] in
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- # the *Amazon Connect Administrator Guide*.
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+ # description of each metric, see [Metrics definition][1] in the *Amazon
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+ # Connect Administrator Guide*.
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  #
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  # <note markdown="1"> This API does not support a contacts incoming metric (there's no
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  # CONTACTS\_INCOMING metric missing from the documented list).
@@ -8429,7 +8461,7 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [String] :next_token
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  # The token for the next set of results. Use the value returned in the
@@ -8511,13 +8543,13 @@ module Aws::Connect
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  # varying intervals. It does not support agent queues.
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  #
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  # For a description of the historical metrics that are supported by
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- # `GetMetricDataV2` and `GetMetricData`, see [Historical metrics
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- # definitions][2] in the *Amazon Connect Administrator Guide*.
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+ # `GetMetricDataV2` and `GetMetricData`, see [Metrics definitions][2] in
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+ # the *Amazon Connect Administrator Guide*.
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  #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
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- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
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  #
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  # @option params [required, String] :resource_arn
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  # The Amazon Resource Name (ARN) of the resource. This includes the
@@ -8693,8 +8725,8 @@ module Aws::Connect
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  # @option params [required, Array<Types::MetricV2>] :metrics
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  # The metrics to retrieve. Specify the name, groupings, and filters for
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  # each metric. The following historical metrics are available. For a
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- # description of each metric, see [Historical metrics definitions][1] in
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- # the *Amazon Connect Administrator Guide*.
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+ # description of each metric, see [Metrics definition][1] in the *Amazon
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+ # Connect Administrator Guide*.
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  #
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  # ABANDONMENT\_RATE
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  #
@@ -8938,7 +8970,7 @@ module Aws::Connect
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  # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
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  #
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- # UI name: [Average agent evaluation score][24]
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+ # UI name: [Average evaluation score][24]
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  #
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  # AVG\_FLOW\_TIME
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  #
@@ -9161,7 +9193,7 @@ module Aws::Connect
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  # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
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  # Evaluation Source, Form Version, Queue, Routing Profile
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  #
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- # UI name: [Average weighted agent evaluation score][42]
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+ # UI name: [Average weighted evaluation score][42]
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  #
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  # BOT\_CONVERSATIONS\_COMPLETED
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  #
@@ -9173,7 +9205,7 @@ module Aws::Connect
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  # Flow type, Flow action ID, Invoking resource published timestamp,
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  # Initiation method, Invoking resource type, Parent flows resource ID
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  #
9176
- # UI name: [Bot conversations][43]
9208
+ # UI name: [Bot conversations completed][43]
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  #
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  # BOT\_INTENTS\_COMPLETED
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  #
@@ -9302,7 +9334,7 @@ module Aws::Connect
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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  # Connect
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  #
9305
- # UI name: [Contacts hold disconnect][52]
9337
+ # UI name: [Contacts hold disconnect][53]
9306
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  #
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  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
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  #
@@ -9311,7 +9343,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
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- # UI name: [Contacts hold agent disconnect][53]
9346
+ # UI name: [Contacts hold agent disconnect][54]
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  #
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  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
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  #
@@ -9320,7 +9352,7 @@ module Aws::Connect
9320
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
9323
- # UI name: [Contacts hold customer disconnect][54]
9355
+ # UI name: [Contacts hold customer disconnect][55]
9324
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  #
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  # CONTACTS\_PUT\_ON\_HOLD
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  #
@@ -9329,7 +9361,7 @@ module Aws::Connect
9329
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
9331
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  #
9332
- # UI name: [Contacts put on hold][54]
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+ # UI name: [Contacts put on hold][56]
9333
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  #
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  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
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  #
@@ -9338,7 +9370,7 @@ module Aws::Connect
9338
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
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- # UI name: [Contacts transferred out external][55]
9373
+ # UI name: [Contacts transferred out external][57]
9342
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  #
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  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
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  #
@@ -9347,7 +9379,7 @@ module Aws::Connect
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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  # Agent Hierarchy, Q in Connect
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  #
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- # UI name: [Contacts transferred out internal][56]
9382
+ # UI name: [Contacts transferred out internal][58]
9351
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  #
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  # CONTACTS\_QUEUED
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  #
@@ -9357,7 +9389,7 @@ module Aws::Connect
9357
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9358
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  # Connect
9359
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  #
9360
- # UI name: [Contacts queued][57]
9392
+ # UI name: [Contacts queued][59]
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  #
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  # CONTACTS\_QUEUED\_BY\_ENQUEUE
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  #
@@ -9366,7 +9398,7 @@ module Aws::Connect
9366
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  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
9367
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  # contact/segmentAttributes/connect:Subtype
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  #
9369
- # UI name: [Contacts queued (enqueue timestamp)][58]
9401
+ # UI name: [Contacts queued (enqueue timestamp)][60]
9370
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  #
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  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9372
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  #
@@ -9379,7 +9411,7 @@ module Aws::Connect
9379
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  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9380
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  # (for "Less than") or `LTE` (for "Less than equal").
9381
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  #
9382
- # UI name: [Contacts removed from queue in X seconds][59]
9414
+ # UI name: [Contacts removed from queue in X seconds][61]
9383
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  #
9384
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  # CONTACTS\_RESOLVED\_IN\_X
9385
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  #
@@ -9392,7 +9424,7 @@ module Aws::Connect
9392
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  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9393
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  # (for "Less than") or `LTE` (for "Less than equal").
9394
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  #
9395
- # UI name: [Contacts resolved in X][60]
9427
+ # UI name: [Contacts resolved in X][62]
9396
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  #
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  # CONTACTS\_TRANSFERRED\_OUT
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  #
@@ -9402,7 +9434,7 @@ module Aws::Connect
9402
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  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
9403
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  # Q in Connect
9404
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  #
9405
- # UI name: [Contacts transferred out][61]
9437
+ # UI name: [Contacts transferred out][63]
9406
9438
  #
9407
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  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9408
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  #
@@ -9416,7 +9448,7 @@ module Aws::Connect
9416
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9417
9449
  # Connect
9418
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  #
9419
- # UI name: [Contacts transferred out by agent][62]
9451
+ # UI name: [Contacts transferred out by agent][64]
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9452
  #
9421
9453
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9422
9454
  #
@@ -9426,7 +9458,7 @@ module Aws::Connect
9426
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  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9427
9459
  # Connect
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  #
9429
- # UI name: [Contacts transferred out queue][62]
9461
+ # UI name: [Contacts transferred out queue][65]
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  #
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9463
  # CURRENT\_CASES
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  #
@@ -9436,7 +9468,7 @@ module Aws::Connect
9436
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  #
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  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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  #
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- # UI name: [Current cases][63]
9471
+ # UI name: [Current cases][66]
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  #
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  # DELIVERY\_ATTEMPTS
9442
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  #
@@ -9452,7 +9484,7 @@ module Aws::Connect
9452
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  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9453
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  # Routing Profile
9454
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  #
9455
- # UI name: [Delivery attempts][64]
9487
+ # UI name: [Delivery attempts][67]
9456
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  #
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  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
9458
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  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9478,7 +9510,7 @@ module Aws::Connect
9478
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  # contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
9479
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  # Routing Profile
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  #
9481
- # UI name: [Delivery attempt disposition rate][65]
9513
+ # UI name: [Delivery attempt disposition rate][68]
9482
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  #
9483
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  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
9484
9516
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9496,7 +9528,7 @@ module Aws::Connect
9496
9528
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9497
9529
  # Profile
9498
9530
  #
9499
- # UI name: [Evaluations performed][66]
9531
+ # UI name: [Evaluations performed][69]
9500
9532
  #
9501
9533
  # FLOWS\_OUTCOME
9502
9534
  #
@@ -9508,7 +9540,7 @@ module Aws::Connect
9508
9540
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9509
9541
  # published timestamp
9510
9542
  #
9511
- # UI name: [Flows outcome][67]
9543
+ # UI name: [Flows outcome][70]
9512
9544
  #
9513
9545
  # FLOWS\_STARTED
9514
9546
  #
@@ -9519,7 +9551,7 @@ module Aws::Connect
9519
9551
  # resource ID, Flows resource ID, Initiation method, Resource
9520
9552
  # published timestamp
9521
9553
  #
9522
- # UI name: [Flows started][68]
9554
+ # UI name: [Flows started][71]
9523
9555
  #
9524
9556
  # HUMAN\_ANSWERED\_CALLS
9525
9557
  #
@@ -9531,7 +9563,7 @@ module Aws::Connect
9531
9563
  #
9532
9564
  # Valid groupings and filters: Agent, Campaign
9533
9565
  #
9534
- # UI name: [Human answered][69]
9566
+ # UI name: [Human answered][72]
9535
9567
  #
9536
9568
  # MAX\_FLOW\_TIME
9537
9569
  #
@@ -9543,7 +9575,7 @@ module Aws::Connect
9543
9575
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9544
9576
  # published timestamp
9545
9577
  #
9546
- # UI name: [Maximum flow time][70]
9578
+ # UI name: [Maximum flow time][73]
9547
9579
  #
9548
9580
  # MAX\_QUEUED\_TIME
9549
9581
  #
@@ -9553,7 +9585,7 @@ module Aws::Connect
9553
9585
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9554
9586
  # Connect
9555
9587
  #
9556
- # UI name: [Maximum queued time][71]
9588
+ # UI name: [Maximum queued time][74]
9557
9589
  #
9558
9590
  # MIN\_FLOW\_TIME
9559
9591
  #
@@ -9565,7 +9597,7 @@ module Aws::Connect
9565
9597
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9566
9598
  # published timestamp
9567
9599
  #
9568
- # UI name: [Minimum flow time][72]
9600
+ # UI name: [Minimum flow time][75]
9569
9601
  #
9570
9602
  # PERCENT\_AUTOMATIC\_FAILS
9571
9603
  #
@@ -9575,7 +9607,7 @@ module Aws::Connect
9575
9607
  # Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
9576
9608
  # Profile
9577
9609
  #
9578
- # UI name: [Automatic fails percent][73]
9610
+ # UI name: [Automatic fails percent][76]
9579
9611
  #
9580
9612
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
9581
9613
  #
@@ -9587,7 +9619,7 @@ module Aws::Connect
9587
9619
  # Flow type, Flow action ID, Invoking resource published timestamp,
9588
9620
  # Initiation method, Invoking resource type, Parent flows resource ID
9589
9621
  #
9590
- # UI name: [Percent bot conversations outcome][74]
9622
+ # UI name: [Percent bot conversations outcome][77]
9591
9623
  #
9592
9624
  # PERCENT\_BOT\_INTENTS\_OUTCOME
9593
9625
  #
@@ -9600,7 +9632,7 @@ module Aws::Connect
9600
9632
  # published timestamp, Initiation method, Invoking resource type,
9601
9633
  # Parent flows resource ID
9602
9634
  #
9603
- # UI name: [Percent bot intents outcome][75]
9635
+ # UI name: [Percent bot intents outcome][78]
9604
9636
  #
9605
9637
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9606
9638
  #
@@ -9610,7 +9642,7 @@ module Aws::Connect
9610
9642
  #
9611
9643
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9612
9644
  #
9613
- # UI name: [Cases resolved on first contact][76]
9645
+ # UI name: [Cases resolved on first contact][79]
9614
9646
  #
9615
9647
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9616
9648
  #
@@ -9642,7 +9674,7 @@ module Aws::Connect
9642
9674
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9643
9675
  # published timestamp
9644
9676
  #
9645
- # UI name: [Flows outcome percentage][77].
9677
+ # UI name: [Flows outcome percentage][80].
9646
9678
  #
9647
9679
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
9648
9680
  #
@@ -9659,7 +9691,7 @@ module Aws::Connect
9659
9691
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9660
9692
  # Connect
9661
9693
  #
9662
- # UI name: [Non-talk time percent][78]
9694
+ # UI name: [Non-talk time percent][81]
9663
9695
  #
9664
9696
  # PERCENT\_TALK\_TIME
9665
9697
  #
@@ -9672,7 +9704,7 @@ module Aws::Connect
9672
9704
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9673
9705
  # Connect
9674
9706
  #
9675
- # UI name: [Talk time percent][79]
9707
+ # UI name: [Talk time percent][82]
9676
9708
  #
9677
9709
  # PERCENT\_TALK\_TIME\_AGENT
9678
9710
  #
@@ -9685,7 +9717,7 @@ module Aws::Connect
9685
9717
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9686
9718
  # Connect
9687
9719
  #
9688
- # UI name: [Agent talk time percent][80]
9720
+ # UI name: [Agent talk time percent][83]
9689
9721
  #
9690
9722
  # PERCENT\_TALK\_TIME\_CUSTOMER
9691
9723
  #
@@ -9698,7 +9730,7 @@ module Aws::Connect
9698
9730
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9699
9731
  # Connect
9700
9732
  #
9701
- # UI name: [Customer talk time percent][81]
9733
+ # UI name: [Customer talk time percent][84]
9702
9734
  #
9703
9735
  # REOPENED\_CASE\_ACTIONS
9704
9736
  #
@@ -9708,7 +9740,7 @@ module Aws::Connect
9708
9740
  #
9709
9741
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9710
9742
  #
9711
- # UI name: [Cases reopened][82]
9743
+ # UI name: [Cases reopened][85]
9712
9744
  #
9713
9745
  # RESOLVED\_CASE\_ACTIONS
9714
9746
  #
@@ -9718,7 +9750,7 @@ module Aws::Connect
9718
9750
  #
9719
9751
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9720
9752
  #
9721
- # UI name: [Cases resolved][83]
9753
+ # UI name: [Cases resolved][86]
9722
9754
  #
9723
9755
  # SERVICE\_LEVEL
9724
9756
  #
@@ -9733,7 +9765,7 @@ module Aws::Connect
9733
9765
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9734
9766
  # (for "Less than") or `LTE` (for "Less than equal").
9735
9767
  #
9736
- # UI name: [Service level X][84]
9768
+ # UI name: [Service level X][87]
9737
9769
  #
9738
9770
  # STEP\_CONTACTS\_QUEUED
9739
9771
  #
@@ -9751,7 +9783,7 @@ module Aws::Connect
9751
9783
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9752
9784
  # Agent Hierarchy, Q in Connect
9753
9785
  #
9754
- # UI name: [After contact work time][85]
9786
+ # UI name: [After contact work time][14]
9755
9787
  #
9756
9788
  # SUM\_CONNECTING\_TIME\_AGENT
9757
9789
  #
@@ -9764,7 +9796,7 @@ module Aws::Connect
9764
9796
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9765
9797
  # Agent Hierarchy
9766
9798
  #
9767
- # UI name: [Agent API connecting time][86]
9799
+ # UI name: [Agent API connecting time][88]
9768
9800
  #
9769
9801
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
9770
9802
  # metric.
@@ -9786,7 +9818,7 @@ module Aws::Connect
9786
9818
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9787
9819
  # RoutingStepExpression, Q in Connect
9788
9820
  #
9789
- # UI name: [Contact abandoned][87]
9821
+ # UI name: [Contact abandoned][89]
9790
9822
  #
9791
9823
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
9792
9824
  #
@@ -9799,7 +9831,7 @@ module Aws::Connect
9799
9831
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9800
9832
  # (for "Less than") or `LTE` (for "Less than equal").
9801
9833
  #
9802
- # UI name: [Contacts abandoned in X seconds][88]
9834
+ # UI name: [Contacts abandoned in X seconds][90]
9803
9835
  #
9804
9836
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
9805
9837
  #
@@ -9812,7 +9844,7 @@ module Aws::Connect
9812
9844
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9813
9845
  # (for "Less than") or `LTE` (for "Less than equal").
9814
9846
  #
9815
- # UI name: [Contacts answered in X seconds][89]
9847
+ # UI name: [Contacts answered in X seconds][91]
9816
9848
  #
9817
9849
  # SUM\_CONTACT\_FLOW\_TIME
9818
9850
  #
@@ -9821,7 +9853,7 @@ module Aws::Connect
9821
9853
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9822
9854
  # Agent Hierarchy, Q in Connect
9823
9855
  #
9824
- # UI name: [Contact flow time][90]
9856
+ # UI name: [Contact flow time][92]
9825
9857
  #
9826
9858
  # SUM\_CONTACT\_TIME\_AGENT
9827
9859
  #
@@ -9829,7 +9861,7 @@ module Aws::Connect
9829
9861
  #
9830
9862
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9831
9863
  #
9832
- # UI name: [Agent on contact time][91]
9864
+ # UI name: [Agent on contact time][93]
9833
9865
  #
9834
9866
  # SUM\_CONTACTS\_DISCONNECTED
9835
9867
  #
@@ -9841,7 +9873,7 @@ module Aws::Connect
9841
9873
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
9842
9874
  # Connect
9843
9875
  #
9844
- # UI name: [Contact disconnected][92]
9876
+ # UI name: [Contact disconnected][94]
9845
9877
  #
9846
9878
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
9847
9879
  #
@@ -9849,7 +9881,7 @@ module Aws::Connect
9849
9881
  #
9850
9882
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9851
9883
  #
9852
- # UI name: [Error status time][93]
9884
+ # UI name: [Error status time][95]
9853
9885
  #
9854
9886
  # SUM\_HANDLE\_TIME
9855
9887
  #
@@ -9858,7 +9890,7 @@ module Aws::Connect
9858
9890
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9859
9891
  # Agent Hierarchy, Q in Connect
9860
9892
  #
9861
- # UI name: [Contact handle time][94]
9893
+ # UI name: [Contact handle time][96]
9862
9894
  #
9863
9895
  # SUM\_HOLD\_TIME
9864
9896
  #
@@ -9867,7 +9899,7 @@ module Aws::Connect
9867
9899
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9868
9900
  # Agent Hierarchy, Q in Connect
9869
9901
  #
9870
- # UI name: [Customer hold time][95]
9902
+ # UI name: [Customer hold time][97]
9871
9903
  #
9872
9904
  # SUM\_IDLE\_TIME\_AGENT
9873
9905
  #
@@ -9875,7 +9907,7 @@ module Aws::Connect
9875
9907
  #
9876
9908
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9877
9909
  #
9878
- # UI name: [Agent idle time][96]
9910
+ # UI name: [Agent idle time][98]
9879
9911
  #
9880
9912
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
9881
9913
  #
@@ -9884,7 +9916,7 @@ module Aws::Connect
9884
9916
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9885
9917
  # Agent Hierarchy, Q in Connect
9886
9918
  #
9887
- # UI name: [Agent interaction and hold time][97]
9919
+ # UI name: [Agent interaction and hold time][99]
9888
9920
  #
9889
9921
  # SUM\_INTERACTION\_TIME
9890
9922
  #
@@ -9893,7 +9925,7 @@ module Aws::Connect
9893
9925
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
9894
9926
  # Agent Hierarchy
9895
9927
  #
9896
- # UI name: [Agent interaction time][98]
9928
+ # UI name: [Agent interaction time][100]
9897
9929
  #
9898
9930
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
9899
9931
  #
@@ -9901,7 +9933,7 @@ module Aws::Connect
9901
9933
  #
9902
9934
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9903
9935
  #
9904
- # UI name: [Non-Productive Time][99]
9936
+ # UI name: [Agent non-productive time][101]
9905
9937
  #
9906
9938
  # SUM\_ONLINE\_TIME\_AGENT
9907
9939
  #
@@ -9909,7 +9941,7 @@ module Aws::Connect
9909
9941
  #
9910
9942
  # Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
9911
9943
  #
9912
- # UI name: [Online time][100]
9944
+ # UI name: [Online time][102]
9913
9945
  #
9914
9946
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
9915
9947
  #
@@ -9918,111 +9950,113 @@ module Aws::Connect
9918
9950
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9919
9951
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9920
9952
  #
9921
- # UI name: [Callback attempts][101]
9953
+ # UI name: [Callback attempts][103]
9922
9954
  #
9923
9955
  #
9924
9956
  #
9925
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
9926
- # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
9957
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
9958
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate
9927
9959
  # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
9928
- # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
9929
- # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
9930
- # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
9931
- # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
9932
- # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
9933
- # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
9934
- # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
9935
- # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
9936
- # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
9937
- # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
9938
- # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
9939
- # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
9940
- # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
9941
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
9942
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
9943
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
9944
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
9945
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
9946
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
9947
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
9948
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
9949
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
9950
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
9951
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
9952
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
9953
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
9954
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
9955
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
9956
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
9957
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
9958
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
9959
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
9960
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
9961
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
9962
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
9963
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
9964
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
9965
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
9966
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
9967
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
9968
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
9969
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
9970
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
9971
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
9972
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
9973
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
9974
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
9975
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
9976
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
9977
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
9978
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
9979
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
9980
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
9981
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
9982
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
9983
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
9984
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
9985
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
9986
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
9987
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
9988
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
9989
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
9990
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
9991
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
9992
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
9993
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
9994
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
9995
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
9996
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
9997
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
9998
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
9999
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
10000
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10001
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10002
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10003
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10004
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10005
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10006
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10007
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10008
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10009
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10010
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10011
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10012
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10013
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10014
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10015
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10016
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10017
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10018
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10019
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10020
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10021
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10022
- # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10023
- # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10024
- # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10025
- # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
9960
+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time
9961
+ # [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate
9962
+ # [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time
9963
+ # [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response
9964
+ # [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons
9965
+ # [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy
9966
+ # [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence
9967
+ # [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time
9968
+ # [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
9969
+ # [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
9970
+ # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
9971
+ # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
9972
+ # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
9973
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
9974
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
9975
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
9976
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
9977
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
9978
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
9979
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
9980
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
9981
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
9982
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
9983
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
9984
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
9985
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
9986
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
9987
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
9988
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
9989
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
9990
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
9991
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
9992
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
9993
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
9994
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
9995
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
9996
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
9997
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
9998
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
9999
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
10000
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
10001
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
10002
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
10003
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
10004
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
10005
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
10006
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
10007
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
10008
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
10009
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
10010
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
10011
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
10012
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
10013
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
10014
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
10015
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
10016
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
10017
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
10018
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
10019
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
10020
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
10021
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
10022
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
10023
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
10024
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
10025
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
10026
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
10027
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
10028
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
10029
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
10030
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
10031
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
10032
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
10033
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
10034
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
10035
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
10036
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
10037
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
10038
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
10039
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
10040
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
10041
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
10042
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
10043
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
10044
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
10045
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
10046
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
10047
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
10048
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
10049
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
10050
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
10051
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
10052
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
10053
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
10054
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
10055
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
10056
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
10057
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
10058
+ # [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
10059
+ # [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
10026
10060
  #
10027
10061
  # @option params [String] :next_token
10028
10062
  # The token for the next set of results. Use the value returned in the
@@ -21081,7 +21115,7 @@ module Aws::Connect
21081
21115
  tracer: tracer
21082
21116
  )
21083
21117
  context[:gem_name] = 'aws-sdk-connect'
21084
- context[:gem_version] = '1.200.0'
21118
+ context[:gem_version] = '1.201.0'
21085
21119
  Seahorse::Client::Request.new(handlers, context)
21086
21120
  end
21087
21121