aws-sdk-connect 1.199.0 → 1.201.0

data/lib/aws-sdk-connect/client.rb

@@ -1770,10 +1770,12 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Only the EMAIL channel is supported. The supported initiation methods
-    # are: OUTBOUND, AGENT\_REPLY, and FLOW.
+    # Only the EMAIL and VOICE channels are supported. The supported
+    # initiation methods for EMAIL are: OUTBOUND, AGENT\_REPLY, and FLOW.
+    # For VOICE the supported initiation methods are TRANSFER and the
+    # subtype connect:ExternalAudio.
     #
-    # Creates a new EMAIL contact.
+    # Creates a new EMAIL or VOICE contact.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -1797,8 +1799,7 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @option params [String] :related_contact_id
-    #   The unique identifier for an Amazon Connect contact. This identifier
-    #   is related to the contact starting.
+    #   The identifier of the contact in this instance of Amazon Connect.
     #
     # @option params [Hash<String,String>] :attributes
     #   A custom key-value pair using an attribute map. The attributes are
@@ -1817,17 +1818,21 @@ module Aws::Connect
     # @option params [required, String] :channel
     #   The channel for the contact
     #
-    #   CreateContact only supports the EMAIL channel. The following
-    #   information that states other channels are supported is incorrect. We
-    #   are working to update this topic.
+    #   CreateContact only supports the EMAIL and VOICE channels. The
+    #   following information that states other channels are supported is
+    #   incorrect. We are working to update this topic.
     #
     # @option params [required, String] :initiation_method
     #   Indicates how the contact was initiated.
     #
     #   CreateContact only supports the following initiation methods:
-    #   OUTBOUND, AGENT\_REPLY, and FLOW. The following information that
-    #   states other initiation methods are supported is incorrect. We are
-    #   working to update this topic.
+    #
+    #    * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
+    #
+    #   * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
+    #
+    #    The following information that states other initiation methods are
+    #   supported is incorrect. We are working to update this topic.
     #
     # @option params [Integer] :expiry_duration_in_minutes
     #   Number of minutes the contact will be active for before expiring
@@ -3351,13 +3356,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -3418,6 +3423,24 @@ module Aws::Connect
     #             },
     #           ],
     #         },
+    #         assign_sla_action: {
+    #           sla_assignment_type: "CASES", # required, accepts CASES
+    #           case_sla_configuration: {
+    #             name: "SlaName", # required
+    #             type: "CaseField", # required, accepts CaseField
+    #             field_id: "FieldValueId",
+    #             target_field_values: [
+    #               {
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             ],
+    #             target_sla_minutes: 1, # required
+    #           },
+    #         },
     #         end_associated_tasks_action: {
     #         },
     #         submit_auto_evaluation_action: {
@@ -5337,8 +5360,8 @@ module Aws::Connect
     #
     # Describes the specified contact.
     #
-    # * `CustomerEndpoint` and `SystemEndpoint` are only populated for EMAIL
-    #   contacts.
+    # * `SystemEndpoint` is not populated for contacts with initiation
+    #   method of MONITOR, QUEUE\_TRANSFER, or CALLBACK
     #
     # * Contact information remains available in Amazon Connect for 24
     #   months from the `InitiationTimestamp`, and then it is deleted. Only
@@ -5393,6 +5416,14 @@ module Aws::Connect
     #   resp.contact.agent_info.device_info.operating_system #=> String
     #   resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
     #   resp.contact.agent_info.capabilities.screen_share #=> String, one of "SEND"
+    #   resp.contact.agent_info.after_contact_work_duration #=> Integer
+    #   resp.contact.agent_info.after_contact_work_start_timestamp #=> Time
+    #   resp.contact.agent_info.after_contact_work_end_timestamp #=> Time
+    #   resp.contact.agent_info.agent_initiated_hold_duration #=> Integer
+    #   resp.contact.agent_info.state_transitions #=> Array
+    #   resp.contact.agent_info.state_transitions[0].state #=> String, one of "INITIAL", "CONNECTED", "DISCONNECTED", "MISSED"
+    #   resp.contact.agent_info.state_transitions[0].state_start_timestamp #=> Time
+    #   resp.contact.agent_info.state_transitions[0].state_end_timestamp #=> Time
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
@@ -5468,6 +5499,30 @@ module Aws::Connect
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
     #   resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer
+    #   resp.contact.recordings #=> Array
+    #   resp.contact.recordings[0].storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
+    #   resp.contact.recordings[0].location #=> String
+    #   resp.contact.recordings[0].media_stream_type #=> String, one of "AUDIO", "VIDEO"
+    #   resp.contact.recordings[0].participant_type #=> String, one of "ALL", "MANAGER", "AGENT", "CUSTOMER", "THIRDPARTY"
+    #   resp.contact.recordings[0].fragment_start_number #=> String
+    #   resp.contact.recordings[0].fragment_stop_number #=> String
+    #   resp.contact.recordings[0].start_timestamp #=> Time
+    #   resp.contact.recordings[0].stop_timestamp #=> Time
+    #   resp.contact.recordings[0].status #=> String, one of "AVAILABLE", "DELETED"
+    #   resp.contact.recordings[0].deletion_reason #=> String
+    #   resp.contact.disconnect_reason #=> String
+    #   resp.contact.contact_evaluations #=> Hash
+    #   resp.contact.contact_evaluations["EvaluationId"].form_id #=> String
+    #   resp.contact.contact_evaluations["EvaluationId"].evaluation_arn #=> String
+    #   resp.contact.contact_evaluations["EvaluationId"].status #=> String, one of "COMPLETE", "IN_PROGRESS", "DELETED"
+    #   resp.contact.contact_evaluations["EvaluationId"].start_timestamp #=> Time
+    #   resp.contact.contact_evaluations["EvaluationId"].end_timestamp #=> Time
+    #   resp.contact.contact_evaluations["EvaluationId"].delete_timestamp #=> Time
+    #   resp.contact.contact_evaluations["EvaluationId"].export_location #=> String
+    #   resp.contact.contact_details.name #=> String
+    #   resp.contact.contact_details.description #=> String
+    #   resp.contact.attributes #=> Hash
+    #   resp.contact.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -6427,11 +6482,11 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -6461,6 +6516,15 @@ module Aws::Connect
     #   resp.rule.actions[0].update_case_action.fields[0].value.boolean_value #=> Boolean
     #   resp.rule.actions[0].update_case_action.fields[0].value.double_value #=> Float
     #   resp.rule.actions[0].update_case_action.fields[0].value.string_value #=> String
+    #   resp.rule.actions[0].assign_sla_action.sla_assignment_type #=> String, one of "CASES"
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.name #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.type #=> String, one of "CaseField"
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.field_id #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values #=> Array
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].boolean_value #=> Boolean
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].double_value #=> Float
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].string_value #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_sla_minutes #=> Integer
     #   resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
@@ -7617,12 +7681,12 @@ module Aws::Connect
     # Gets the real-time metric data from the specified Amazon Connect
     # instance.
     #
-    # For a description of each metric, see [Real-time Metrics
-    # Definitions][1] in the *Amazon Connect Administrator Guide*.
+    # For a description of each metric, see [Metrics definitions][1] in the
+    # *Amazon Connect Administrator Guide*.
     #
     #
     #
-    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -7679,7 +7743,7 @@ module Aws::Connect
     # @option params [required, Array<Types::CurrentMetric>] :current_metrics
     #   The metrics to retrieve. Specify the name and unit for each metric.
     #   The following metrics are available. For a description of all the
-    #   metrics, see [Real-time Metrics Definitions][1] in the *Amazon Connect
+    #   metrics, see [Metrics definitions][1] in the *Amazon Connect
     #   Administrator Guide*.
     #
     #   AGENTS\_AFTER\_CONTACT\_WORK
@@ -7780,19 +7844,19 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html
-    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time
-    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time
-    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time
-    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time
-    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time
-    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time
-    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time
-    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time
-    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time
-    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time
-    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time
-    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aftercallwork-real-time
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#available-real-time
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-real-time
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-productive-time-real-time
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#on-call-real-time
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-real-time
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#staffed-real-time
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#in-queue-real-time
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-real-time
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#oldest-real-time
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-real-time
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#availability-real-time
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8156,8 +8220,8 @@ module Aws::Connect
     # Gets historical metric data from the specified Amazon Connect
     # instance.
     #
-    # For a description of each historical metric, see [Historical Metrics
-    # Definitions][1] in the *Amazon Connect Administrator Guide*.
+    # For a description of each historical metric, see [Metrics
+    # definitions][1] in the *Amazon Connect Administrator Guide*.
     #
     # <note markdown="1"> We recommend using the [GetMetricDataV2][2] API. It provides more
     # flexibility, features, and the ability to query longer time ranges
@@ -8172,7 +8236,7 @@ module Aws::Connect
     #
     #
     #
-    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
     # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html
     #
     # @option params [required, String] :instance_id
@@ -8231,8 +8295,8 @@ module Aws::Connect
     # @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
     #   The metrics to retrieve. Specify the name, unit, and statistic for
     #   each metric. The following historical metrics are available. For a
-    #   description of each metric, see [Historical Metrics Definitions][1] in
-    #   the *Amazon Connect Administrator Guide*.
+    #   description of each metric, see [Metrics definition][1] in the *Amazon
+    #   Connect Administrator Guide*.
     #
     #   <note markdown="1"> This API does not support a contacts incoming metric (there's no
     #   CONTACTS\_INCOMING metric missing from the documented list).
@@ -8397,7 +8461,7 @@ module Aws::Connect
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8479,13 +8543,13 @@ module Aws::Connect
     # varying intervals. It does not support agent queues.
     #
     # For a description of the historical metrics that are supported by
-    # `GetMetricDataV2` and `GetMetricData`, see [Historical metrics
-    # definitions][2] in the *Amazon Connect Administrator Guide*.
+    # `GetMetricDataV2` and `GetMetricData`, see [Metrics definitions][2] in
+    # the *Amazon Connect Administrator Guide*.
     #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
-    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
     #
     # @option params [required, String] :resource_arn
     #   The Amazon Resource Name (ARN) of the resource. This includes the
@@ -8661,8 +8725,8 @@ module Aws::Connect
     # @option params [required, Array<Types::MetricV2>] :metrics
     #   The metrics to retrieve. Specify the name, groupings, and filters for
     #   each metric. The following historical metrics are available. For a
-    #   description of each metric, see [Historical metrics definitions][1] in
-    #   the *Amazon Connect Administrator Guide*.
+    #   description of each metric, see [Metrics definition][1] in the *Amazon
+    #   Connect Administrator Guide*.
     #
     #   ABANDONMENT\_RATE
     #
@@ -8906,7 +8970,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average agent evaluation score][24]
+    #     UI name: [Average evaluation score][24]
     #
     #   AVG\_FLOW\_TIME
     #
@@ -9129,7 +9193,7 @@ module Aws::Connect
     #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
     #     Evaluation Source, Form Version, Queue, Routing Profile
     #
-    #     UI name: [Average weighted agent evaluation score][42]
+    #     UI name: [Average weighted evaluation score][42]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -9141,7 +9205,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Bot conversations][43]
+    #     UI name: [Bot conversations completed][43]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -9270,7 +9334,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][52]
+    #     UI name: [Contacts hold disconnect][53]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9279,7 +9343,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][53]
+    #     UI name: [Contacts hold agent disconnect][54]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9288,7 +9352,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][54]
+    #     UI name: [Contacts hold customer disconnect][55]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9297,7 +9361,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][54]
+    #     UI name: [Contacts put on hold][56]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9306,7 +9370,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][55]
+    #     UI name: [Contacts transferred out external][57]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9315,7 +9379,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][56]
+    #     UI name: [Contacts transferred out internal][58]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9325,7 +9389,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][57]
+    #     UI name: [Contacts queued][59]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9334,7 +9398,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][58]
+    #     UI name: [Contacts queued (enqueue timestamp)][60]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9347,7 +9411,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][59]
+    #     UI name: [Contacts removed from queue in X seconds][61]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9360,7 +9424,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][60]
+    #     UI name: [Contacts resolved in X][62]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9370,7 +9434,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][61]
+    #     UI name: [Contacts transferred out][63]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9384,7 +9448,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][62]
+    #     UI name: [Contacts transferred out by agent][64]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9394,7 +9458,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][62]
+    #     UI name: [Contacts transferred out queue][65]
     #
     #   CURRENT\_CASES
     #
@@ -9404,7 +9468,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][63]
+    #     UI name: [Current cases][66]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -9420,7 +9484,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][64]
+    #     UI name: [Delivery attempts][67]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9446,7 +9510,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][65]
+    #     UI name: [Delivery attempt disposition rate][68]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9464,7 +9528,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Evaluations performed][66]
+    #     UI name: [Evaluations performed][69]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9476,7 +9540,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][67]
+    #     UI name: [Flows outcome][70]
     #
     #   FLOWS\_STARTED
     #
@@ -9487,7 +9551,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][68]
+    #     UI name: [Flows started][71]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -9499,7 +9563,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][69]
+    #     UI name: [Human answered][72]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9511,7 +9575,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][70]
+    #     UI name: [Maximum flow time][73]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9521,7 +9585,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][71]
+    #     UI name: [Maximum queued time][74]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9533,7 +9597,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][72]
+    #     UI name: [Minimum flow time][75]
     #
     #   PERCENT\_AUTOMATIC\_FAILS
     #
@@ -9543,7 +9607,7 @@ module Aws::Connect
     #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
     #     Profile
     #
-    #     UI name: [Automatic fails percent][73]
+    #     UI name: [Automatic fails percent][76]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -9555,7 +9619,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][74]
+    #     UI name: [Percent bot conversations outcome][77]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -9568,7 +9632,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][75]
+    #     UI name: [Percent bot intents outcome][78]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9578,7 +9642,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][76]
+    #     UI name: [Cases resolved on first contact][79]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9610,7 +9674,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][77].
+    #     UI name: [Flows outcome percentage][80].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9627,7 +9691,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][78]
+    #     UI name: [Non-talk time percent][81]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9640,7 +9704,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][79]
+    #     UI name: [Talk time percent][82]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9653,7 +9717,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][80]
+    #     UI name: [Agent talk time percent][83]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9666,7 +9730,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][81]
+    #     UI name: [Customer talk time percent][84]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9676,7 +9740,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][82]
+    #     UI name: [Cases reopened][85]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9686,7 +9750,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][83]
+    #     UI name: [Cases resolved][86]
     #
     #   SERVICE\_LEVEL
     #
@@ -9701,7 +9765,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][84]
+    #     UI name: [Service level X][87]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9719,7 +9783,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][85]
+    #     UI name: [After contact work time][14]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -9732,7 +9796,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][86]
+    #     UI name: [Agent API connecting time][88]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -9754,7 +9818,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][87]
+    #     UI name: [Contact abandoned][89]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -9767,7 +9831,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][88]
+    #     UI name: [Contacts abandoned in X seconds][90]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -9780,7 +9844,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][89]
+    #     UI name: [Contacts answered in X seconds][91]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -9789,7 +9853,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][90]
+    #     UI name: [Contact flow time][92]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -9797,7 +9861,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][91]
+    #     UI name: [Agent on contact time][93]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -9809,7 +9873,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][92]
+    #     UI name: [Contact disconnected][94]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -9817,7 +9881,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][93]
+    #     UI name: [Error status time][95]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -9826,7 +9890,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][94]
+    #     UI name: [Contact handle time][96]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -9835,7 +9899,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][95]
+    #     UI name: [Customer hold time][97]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -9843,7 +9907,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][96]
+    #     UI name: [Agent idle time][98]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -9852,7 +9916,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][97]
+    #     UI name: [Agent interaction and hold time][99]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -9861,7 +9925,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][98]
+    #     UI name: [Agent interaction time][100]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -9869,7 +9933,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][99]
+    #     UI name: [Agent non-productive time][101]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -9877,7 +9941,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][100]
+    #     UI name: [Online time][102]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -9886,111 +9950,113 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][101]
+    #     UI name: [Callback attempts][103]
     #
     #
     #
-    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
-    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate
     #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
-    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
-    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
-    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
-    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
-    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
-    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
-    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
-    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
-    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
-    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
-    #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
-    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
-    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
-    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
-    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
-    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
-    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time
+    #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time
+    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time
+    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time
+    #   [102]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time
+    #   [103]: https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -12532,7 +12598,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -12543,10 +12609,10 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -15786,6 +15852,10 @@ module Aws::Connect
     # @option params [required, String] :traffic_type
     #   Denotes the class of traffic.
     #
+    #   <note markdown="1"> Only the CAMPAIGN traffic type is supported.
+    #
+    #    </note>
+    #
     # @option params [Types::SourceCampaign] :source_campaign
     #   A Campaign object need for Campaign traffic type.
     #
@@ -16885,8 +16955,14 @@ module Aws::Connect
     #   Control Panel (CCP).
     #
     # @option params [String] :description
-    #   A description of the voice contact that is shown to an agent in the
-    #   Contact Control Panel (CCP).
+    #   A description of the voice contact that appears in the agent's
+    #   snapshot in the CCP logs. For more information about CCP logs, see
+    #   [Download and review CCP logs][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/download-ccp-logs.html
     #
     # @option params [Hash<String,Types::Reference>] :references
     #   A formatted URL that is shown to an agent in the Contact Control Panel
@@ -17637,16 +17713,21 @@ module Aws::Connect
     end
 
     # When a contact is being recorded, this API suspends recording whatever
-    # is selected in the flow configuration: call, screen, or both. If only
-    # call recording or only screen recording is enabled, then it would be
-    # suspended. For example, you might suspend the screen recording while
-    # collecting sensitive information, such as a credit card number. Then
-    # use ResumeContactRecording to restart recording the screen.
+    # is selected in the flow configuration: call (IVR or agent), screen, or
+    # both. If only call recording or only screen recording is enabled, then
+    # it would be suspended. For example, you might suspend the screen
+    # recording while collecting sensitive information, such as a credit
+    # card number. Then use [ResumeContactRecording][1] to restart recording
+    # the screen.
     #
     # The period of time that the recording is suspended is filled with
     # silence in the final recording.
     #
-    # Voice and screen recordings are supported.
+    # Voice (IVR, agent) and screen recordings are supported.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_ResumeContactRecording.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -17786,7 +17867,7 @@ module Aws::Connect
     #
     # Note the following requirements:
     #
-    # * Transfer is supported for only `TASK` and `EMAIL` contacts.
+    # * Transfer is only supported for `TASK` and `EMAIL` contacts.
     #
     # * Do not use both `QueueId` and `UserId` in the same call.
     #
@@ -20168,7 +20249,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -20229,6 +20310,24 @@ module Aws::Connect
     #             },
     #           ],
     #         },
+    #         assign_sla_action: {
+    #           sla_assignment_type: "CASES", # required, accepts CASES
+    #           case_sla_configuration: {
+    #             name: "SlaName", # required
+    #             type: "CaseField", # required, accepts CaseField
+    #             field_id: "FieldValueId",
+    #             target_field_values: [
+    #               {
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             ],
+    #             target_sla_minutes: 1, # required
+    #           },
+    #         },
     #         end_associated_tasks_action: {
     #         },
     #         submit_auto_evaluation_action: {
@@ -21016,7 +21115,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.199.0'
+      context[:gem_version] = '1.201.0'
       Seahorse::Client::Request.new(handlers, context)
     end