aws-sdk-connect 1.198.0 → 1.199.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.199.0 (2025-03-10)
+------------------
+
+* Feature - Add support for contact transfers in external voice systems.
+
 1.198.0 (2025-02-18)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.198.0
+1.199.0

data/lib/aws-sdk-connect/client.rb

@@ -1797,7 +1797,8 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @option params [String] :related_contact_id
-    #   The identifier of the contact in this instance of Amazon Connect.
+    #   The unique identifier for an Amazon Connect contact. This identifier
+    #   is related to the contact starting.
     #
     # @option params [Hash<String,String>] :attributes
     #   A custom key-value pair using an attribute map. The attributes are
@@ -1860,6 +1861,16 @@ module Aws::Connect
     #
     #    </note>
     #
+    # @option params [String] :previous_contact_id
+    #   The ID of the previous contact when creating a transfer contact. This
+    #   value can be provided only for external audio contacts. For more
+    #   information, see [Integrate Amazon Connect Contact Lens with external
+    #   voice systems][1] in the *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #
     # @return [Types::CreateContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::CreateContactResponse#contact_id #contact_id} => String
@@ -1903,6 +1914,7 @@ module Aws::Connect
     #         value_integer: 1,
     #       },
     #     },
+    #     previous_contact_id: "ContactId",
     #   })
     #
     # @example Response structure
@@ -12247,7 +12259,11 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Provides a list of analysis segments for a real-time analysis session.
+    # Provides a list of analysis segments for a real-time chat analysis
+    # session. This API supports CHAT channels only.
+    #
+    # This API does not support VOICE. If you attempt to use it for VOICE,
+    # an `InvalidRequestException` occurs.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -17761,16 +17777,16 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Transfers contacts from one agent or queue to another agent or queue
-    # at any point after a contact is created. You can transfer a contact to
-    # another queue by providing the flow which orchestrates the contact to
-    # the destination queue. This gives you more control over contact
-    # handling and helps you adhere to the service level agreement (SLA)
-    # guaranteed to your customers.
+    # Transfers `TASK` or `EMAIL` contacts from one agent or queue to
+    # another agent or queue at any point after a contact is created. You
+    # can transfer a contact to another queue by providing the flow which
+    # orchestrates the contact to the destination queue. This gives you more
+    # control over contact handling and helps you adhere to the service
+    # level agreement (SLA) guaranteed to your customers.
     #
     # Note the following requirements:
     #
-    # * Transfer is supported for only `TASK` contacts.
+    # * Transfer is supported for only `TASK` and `EMAIL` contacts.
     #
     # * Do not use both `QueueId` and `UserId` in the same call.
     #
@@ -21000,7 +21016,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.198.0'
+      context[:gem_version] = '1.199.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -2262,6 +2262,7 @@ module Aws::Connect
     CreateContactRequest.add_member(:name, Shapes::ShapeRef.new(shape: Name, location_name: "Name"))
     CreateContactRequest.add_member(:description, Shapes::ShapeRef.new(shape: Description, location_name: "Description"))
     CreateContactRequest.add_member(:segment_attributes, Shapes::ShapeRef.new(shape: SegmentAttributes, location_name: "SegmentAttributes"))
+    CreateContactRequest.add_member(:previous_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "PreviousContactId"))
     CreateContactRequest.struct_class = Types::CreateContactRequest
 
     CreateContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))

data/lib/aws-sdk-connect/types.rb

@@ -2461,8 +2461,10 @@ module Aws::Connect
     #   @return [Time]
     #
     # @!attribute [rw] disconnect_timestamp
-    #   The timestamp when the customer endpoint disconnected from Amazon
-    #   Connect.
+    #   The date and time that the customer endpoint disconnected from the
+    #   current contact, in UTC time. In transfer scenarios, the
+    #   DisconnectTimestamp of the previous contact indicates the date and
+    #   time when that contact ended.
     #   @return [Time]
     #
     # @!attribute [rw] last_update_timestamp
@@ -3722,7 +3724,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] related_contact_id
-    #   The identifier of the contact in this instance of Amazon Connect.
+    #   The unique identifier for an Amazon Connect contact. This identifier
+    #   is related to the contact starting.
     #   @return [String]
     #
     # @!attribute [rw] attributes
@@ -3799,6 +3802,18 @@ module Aws::Connect
     #    </note>
     #   @return [Hash<String,Types::SegmentAttributeValue>]
     #
+    # @!attribute [rw] previous_contact_id
+    #   The ID of the previous contact when creating a transfer contact.
+    #   This value can be provided only for external audio contacts. For
+    #   more information, see [Integrate Amazon Connect Contact Lens with
+    #   external voice systems][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
     #
     class CreateContactRequest < Struct.new(
@@ -3814,7 +3829,8 @@ module Aws::Connect
       :initiate_as,
       :name,
       :description,
-      :segment_attributes)
+      :segment_attributes,
+      :previous_contact_id)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -15409,7 +15425,11 @@ module Aws::Connect
     end
 
     # @!attribute [rw] channel
-    #   The channel of the contact. `Voice` will not be returned.
+    #   The channel of the contact.
+    #
+    #   Only `CHAT` is supported. This API does not support `VOICE`. If you
+    #   attempt to use it for the VOICE channel, an
+    #   `InvalidRequestException` error occurs.
     #   @return [String]
     #
     # @!attribute [rw] status

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.198.0'
+  GEM_VERSION = '1.199.0'
 
 end
 

data/sig/client.rbs

@@ -433,7 +433,8 @@ module Aws
                                 value_string: ::String?,
                                 value_map: Hash[::String, untyped]?,
                                 value_integer: ::Integer?
-                              }]
+                              }],
+                            ?previous_contact_id: ::String
                           ) -> _CreateContactResponseSuccess
                         | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _CreateContactResponseSuccess
 

data/sig/types.rbs

@@ -873,6 +873,7 @@ module Aws::Connect
       attr_accessor name: ::String
       attr_accessor description: ::String
       attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
+      attr_accessor previous_contact_id: ::String
       SENSITIVE: [:name, :description]
     end
 

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.198.0
+  version: 1.199.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire:
 bindir: bin
 cert_chain: []
-date: 2025-02-18 00:00:00.000000000 Z
+date: 2025-03-10 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core