aws-sdk-connect 1.196.0 → 1.198.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -539,13 +539,39 @@ module Aws::Connect
539
539
  # The Amazon Resource Name (ARN) of the Resource Access Manager share.
540
540
  # @return [String]
541
541
  #
542
+ # @!attribute [rw] resource_share_status
543
+ # The Amazon Web Services Resource Access Manager status of
544
+ # association.
545
+ # @return [String]
546
+ #
542
547
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AnalyticsDataAssociationResult AWS API Documentation
543
548
  #
544
549
  class AnalyticsDataAssociationResult < Struct.new(
545
550
  :data_set_id,
546
551
  :target_account_id,
547
552
  :resource_share_id,
548
- :resource_share_arn)
553
+ :resource_share_arn,
554
+ :resource_share_status)
555
+ SENSITIVE = []
556
+ include Aws::Structure
557
+ end
558
+
559
+ # Information about datasets that are available to associate with:
560
+ # `DataSetId`, `DataSetName`.
561
+ #
562
+ # @!attribute [rw] data_set_id
563
+ # The identifier of the dataset.
564
+ # @return [String]
565
+ #
566
+ # @!attribute [rw] data_set_name
567
+ # The name of the dataset.
568
+ # @return [String]
569
+ #
570
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AnalyticsDataSetsResult AWS API Documentation
571
+ #
572
+ class AnalyticsDataSetsResult < Struct.new(
573
+ :data_set_id,
574
+ :data_set_name)
549
575
  SENSITIVE = []
550
576
  include Aws::Structure
551
577
  end
@@ -678,11 +704,26 @@ module Aws::Connect
678
704
  # The domain to add to your allow list.
679
705
  # @return [String]
680
706
  #
707
+ # @!attribute [rw] client_token
708
+ # A unique, case-sensitive identifier that you provide to ensure the
709
+ # idempotency of the request. If not provided, the Amazon Web Services
710
+ # SDK populates this field. For more information about idempotency,
711
+ # see [Making retries safe with idempotent APIs][1].
712
+ #
713
+ # **A suitable default value is auto-generated.** You should normally
714
+ # not need to pass this option.
715
+ #
716
+ #
717
+ #
718
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
719
+ # @return [String]
720
+ #
681
721
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateApprovedOriginRequest AWS API Documentation
682
722
  #
683
723
  class AssociateApprovedOriginRequest < Struct.new(
684
724
  :instance_id,
685
- :origin)
725
+ :origin,
726
+ :client_token)
686
727
  SENSITIVE = []
687
728
  include Aws::Structure
688
729
  end
@@ -704,12 +745,27 @@ module Aws::Connect
704
745
  # The Amazon Lex V2 bot to associate with the instance.
705
746
  # @return [Types::LexV2Bot]
706
747
  #
748
+ # @!attribute [rw] client_token
749
+ # A unique, case-sensitive identifier that you provide to ensure the
750
+ # idempotency of the request. If not provided, the Amazon Web Services
751
+ # SDK populates this field. For more information about idempotency,
752
+ # see [Making retries safe with idempotent APIs][1].
753
+ #
754
+ # **A suitable default value is auto-generated.** You should normally
755
+ # not need to pass this option.
756
+ #
757
+ #
758
+ #
759
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
760
+ # @return [String]
761
+ #
707
762
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateBotRequest AWS API Documentation
708
763
  #
709
764
  class AssociateBotRequest < Struct.new(
710
765
  :instance_id,
711
766
  :lex_bot,
712
- :lex_v2_bot)
767
+ :lex_v2_bot,
768
+ :client_token)
713
769
  SENSITIVE = []
714
770
  include Aws::Structure
715
771
  end
@@ -832,12 +888,27 @@ module Aws::Connect
832
888
  # A valid storage type.
833
889
  # @return [Types::InstanceStorageConfig]
834
890
  #
891
+ # @!attribute [rw] client_token
892
+ # A unique, case-sensitive identifier that you provide to ensure the
893
+ # idempotency of the request. If not provided, the Amazon Web Services
894
+ # SDK populates this field. For more information about idempotency,
895
+ # see [Making retries safe with idempotent APIs][1].
896
+ #
897
+ # **A suitable default value is auto-generated.** You should normally
898
+ # not need to pass this option.
899
+ #
900
+ #
901
+ #
902
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
903
+ # @return [String]
904
+ #
835
905
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateInstanceStorageConfigRequest AWS API Documentation
836
906
  #
837
907
  class AssociateInstanceStorageConfigRequest < Struct.new(
838
908
  :instance_id,
839
909
  :resource_type,
840
- :storage_config)
910
+ :storage_config,
911
+ :client_token)
841
912
  SENSITIVE = []
842
913
  include Aws::Structure
843
914
  end
@@ -869,11 +940,26 @@ module Aws::Connect
869
940
  # associated. Maximum number of characters allowed is 140.
870
941
  # @return [String]
871
942
  #
943
+ # @!attribute [rw] client_token
944
+ # A unique, case-sensitive identifier that you provide to ensure the
945
+ # idempotency of the request. If not provided, the Amazon Web Services
946
+ # SDK populates this field. For more information about idempotency,
947
+ # see [Making retries safe with idempotent APIs][1].
948
+ #
949
+ # **A suitable default value is auto-generated.** You should normally
950
+ # not need to pass this option.
951
+ #
952
+ #
953
+ #
954
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
955
+ # @return [String]
956
+ #
872
957
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLambdaFunctionRequest AWS API Documentation
873
958
  #
874
959
  class AssociateLambdaFunctionRequest < Struct.new(
875
960
  :instance_id,
876
- :function_arn)
961
+ :function_arn,
962
+ :client_token)
877
963
  SENSITIVE = []
878
964
  include Aws::Structure
879
965
  end
@@ -891,11 +977,26 @@ module Aws::Connect
891
977
  # The Amazon Lex bot to associate with the instance.
892
978
  # @return [Types::LexBot]
893
979
  #
980
+ # @!attribute [rw] client_token
981
+ # A unique, case-sensitive identifier that you provide to ensure the
982
+ # idempotency of the request. If not provided, the Amazon Web Services
983
+ # SDK populates this field. For more information about idempotency,
984
+ # see [Making retries safe with idempotent APIs][1].
985
+ #
986
+ # **A suitable default value is auto-generated.** You should normally
987
+ # not need to pass this option.
988
+ #
989
+ #
990
+ #
991
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
992
+ # @return [String]
993
+ #
894
994
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLexBotRequest AWS API Documentation
895
995
  #
896
996
  class AssociateLexBotRequest < Struct.new(
897
997
  :instance_id,
898
- :lex_bot)
998
+ :lex_bot,
999
+ :client_token)
899
1000
  SENSITIVE = []
900
1001
  include Aws::Structure
901
1002
  end
@@ -994,11 +1095,26 @@ module Aws::Connect
994
1095
  # A valid security key in PEM format as a String.
995
1096
  # @return [String]
996
1097
  #
1098
+ # @!attribute [rw] client_token
1099
+ # A unique, case-sensitive identifier that you provide to ensure the
1100
+ # idempotency of the request. If not provided, the Amazon Web Services
1101
+ # SDK populates this field. For more information about idempotency,
1102
+ # see [Making retries safe with idempotent APIs][1].
1103
+ #
1104
+ # **A suitable default value is auto-generated.** You should normally
1105
+ # not need to pass this option.
1106
+ #
1107
+ #
1108
+ #
1109
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
1110
+ # @return [String]
1111
+ #
997
1112
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateSecurityKeyRequest AWS API Documentation
998
1113
  #
999
1114
  class AssociateSecurityKeyRequest < Struct.new(
1000
1115
  :instance_id,
1001
- :key)
1116
+ :key,
1117
+ :client_token)
1002
1118
  SENSITIVE = []
1003
1119
  include Aws::Structure
1004
1120
  end
@@ -1396,8 +1512,8 @@ module Aws::Connect
1396
1512
  end
1397
1513
 
1398
1514
  # This API is in preview release for Amazon Connect and is subject to
1399
- # change. To request access to this API, contact Amazon Web Services
1400
- # Support.
1515
+ # change. To request access to this API, contact Amazon Web
1516
+ # ServicesSupport.
1401
1517
  #
1402
1518
  # Information about an authentication profile. An authentication profile
1403
1519
  # is a resource that stores the authentication settings for users in
@@ -1510,8 +1626,8 @@ module Aws::Connect
1510
1626
  end
1511
1627
 
1512
1628
  # This API is in preview release for Amazon Connect and is subject to
1513
- # change. To request access to this API, contact Amazon Web Services
1514
- # Support.
1629
+ # change. To request access to this API, contact Amazon Web
1630
+ # ServicesSupport.
1515
1631
  #
1516
1632
  # A summary of a given authentication profile.
1517
1633
  #
@@ -3981,6 +4097,9 @@ module Aws::Connect
3981
4097
 
3982
4098
  # @!attribute [rw] client_token
3983
4099
  # The idempotency token.
4100
+ #
4101
+ # **A suitable default value is auto-generated.** You should normally
4102
+ # not need to pass this option.
3984
4103
  # @return [String]
3985
4104
  #
3986
4105
  # @!attribute [rw] identity_management_type
@@ -6027,10 +6146,25 @@ module Aws::Connect
6027
6146
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
6028
6147
  # @return [String]
6029
6148
  #
6149
+ # @!attribute [rw] client_token
6150
+ # A unique, case-sensitive identifier that you provide to ensure the
6151
+ # idempotency of the request. If not provided, the Amazon Web Services
6152
+ # SDK populates this field. For more information about idempotency,
6153
+ # see [Making retries safe with idempotent APIs][1].
6154
+ #
6155
+ # **A suitable default value is auto-generated.** You should normally
6156
+ # not need to pass this option.
6157
+ #
6158
+ #
6159
+ #
6160
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
6161
+ # @return [String]
6162
+ #
6030
6163
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteInstanceRequest AWS API Documentation
6031
6164
  #
6032
6165
  class DeleteInstanceRequest < Struct.new(
6033
- :instance_id)
6166
+ :instance_id,
6167
+ :client_token)
6034
6168
  SENSITIVE = []
6035
6169
  include Aws::Structure
6036
6170
  end
@@ -7508,11 +7642,26 @@ module Aws::Connect
7508
7642
  # The domain URL of the integrated application.
7509
7643
  # @return [String]
7510
7644
  #
7645
+ # @!attribute [rw] client_token
7646
+ # A unique, case-sensitive identifier that you provide to ensure the
7647
+ # idempotency of the request. If not provided, the Amazon Web Services
7648
+ # SDK populates this field. For more information about idempotency,
7649
+ # see [Making retries safe with idempotent APIs][1].
7650
+ #
7651
+ # **A suitable default value is auto-generated.** You should normally
7652
+ # not need to pass this option.
7653
+ #
7654
+ #
7655
+ #
7656
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7657
+ # @return [String]
7658
+ #
7511
7659
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateApprovedOriginRequest AWS API Documentation
7512
7660
  #
7513
7661
  class DisassociateApprovedOriginRequest < Struct.new(
7514
7662
  :instance_id,
7515
- :origin)
7663
+ :origin,
7664
+ :client_token)
7516
7665
  SENSITIVE = []
7517
7666
  include Aws::Structure
7518
7667
  end
@@ -7534,12 +7683,27 @@ module Aws::Connect
7534
7683
  # The Amazon Lex V2 bot to disassociate from the instance.
7535
7684
  # @return [Types::LexV2Bot]
7536
7685
  #
7686
+ # @!attribute [rw] client_token
7687
+ # A unique, case-sensitive identifier that you provide to ensure the
7688
+ # idempotency of the request. If not provided, the Amazon Web Services
7689
+ # SDK populates this field. For more information about idempotency,
7690
+ # see [Making retries safe with idempotent APIs][1].
7691
+ #
7692
+ # **A suitable default value is auto-generated.** You should normally
7693
+ # not need to pass this option.
7694
+ #
7695
+ #
7696
+ #
7697
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7698
+ # @return [String]
7699
+ #
7537
7700
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateBotRequest AWS API Documentation
7538
7701
  #
7539
7702
  class DisassociateBotRequest < Struct.new(
7540
7703
  :instance_id,
7541
7704
  :lex_bot,
7542
- :lex_v2_bot)
7705
+ :lex_v2_bot,
7706
+ :client_token)
7543
7707
  SENSITIVE = []
7544
7708
  include Aws::Structure
7545
7709
  end
@@ -7599,12 +7763,27 @@ module Aws::Connect
7599
7763
  # A valid resource type.
7600
7764
  # @return [String]
7601
7765
  #
7766
+ # @!attribute [rw] client_token
7767
+ # A unique, case-sensitive identifier that you provide to ensure the
7768
+ # idempotency of the request. If not provided, the Amazon Web Services
7769
+ # SDK populates this field. For more information about idempotency,
7770
+ # see [Making retries safe with idempotent APIs][1].
7771
+ #
7772
+ # **A suitable default value is auto-generated.** You should normally
7773
+ # not need to pass this option.
7774
+ #
7775
+ #
7776
+ #
7777
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7778
+ # @return [String]
7779
+ #
7602
7780
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfigRequest AWS API Documentation
7603
7781
  #
7604
7782
  class DisassociateInstanceStorageConfigRequest < Struct.new(
7605
7783
  :instance_id,
7606
7784
  :association_id,
7607
- :resource_type)
7785
+ :resource_type,
7786
+ :client_token)
7608
7787
  SENSITIVE = []
7609
7788
  include Aws::Structure
7610
7789
  end
@@ -7623,11 +7802,26 @@ module Aws::Connect
7623
7802
  # disassociated.
7624
7803
  # @return [String]
7625
7804
  #
7805
+ # @!attribute [rw] client_token
7806
+ # A unique, case-sensitive identifier that you provide to ensure the
7807
+ # idempotency of the request. If not provided, the Amazon Web Services
7808
+ # SDK populates this field. For more information about idempotency,
7809
+ # see [Making retries safe with idempotent APIs][1].
7810
+ #
7811
+ # **A suitable default value is auto-generated.** You should normally
7812
+ # not need to pass this option.
7813
+ #
7814
+ #
7815
+ #
7816
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7817
+ # @return [String]
7818
+ #
7626
7819
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLambdaFunctionRequest AWS API Documentation
7627
7820
  #
7628
7821
  class DisassociateLambdaFunctionRequest < Struct.new(
7629
7822
  :instance_id,
7630
- :function_arn)
7823
+ :function_arn,
7824
+ :client_token)
7631
7825
  SENSITIVE = []
7632
7826
  include Aws::Structure
7633
7827
  end
@@ -7650,12 +7844,27 @@ module Aws::Connect
7650
7844
  # created.
7651
7845
  # @return [String]
7652
7846
  #
7847
+ # @!attribute [rw] client_token
7848
+ # A unique, case-sensitive identifier that you provide to ensure the
7849
+ # idempotency of the request. If not provided, the Amazon Web Services
7850
+ # SDK populates this field. For more information about idempotency,
7851
+ # see [Making retries safe with idempotent APIs][1].
7852
+ #
7853
+ # **A suitable default value is auto-generated.** You should normally
7854
+ # not need to pass this option.
7855
+ #
7856
+ #
7857
+ #
7858
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7859
+ # @return [String]
7860
+ #
7653
7861
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLexBotRequest AWS API Documentation
7654
7862
  #
7655
7863
  class DisassociateLexBotRequest < Struct.new(
7656
7864
  :instance_id,
7657
7865
  :bot_name,
7658
- :lex_region)
7866
+ :lex_region,
7867
+ :client_token)
7659
7868
  SENSITIVE = []
7660
7869
  include Aws::Structure
7661
7870
  end
@@ -7750,11 +7959,26 @@ module Aws::Connect
7750
7959
  # resource type and storage config for the given instance ID.
7751
7960
  # @return [String]
7752
7961
  #
7962
+ # @!attribute [rw] client_token
7963
+ # A unique, case-sensitive identifier that you provide to ensure the
7964
+ # idempotency of the request. If not provided, the Amazon Web Services
7965
+ # SDK populates this field. For more information about idempotency,
7966
+ # see [Making retries safe with idempotent APIs][1].
7967
+ #
7968
+ # **A suitable default value is auto-generated.** You should normally
7969
+ # not need to pass this option.
7970
+ #
7971
+ #
7972
+ #
7973
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7974
+ # @return [String]
7975
+ #
7753
7976
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateSecurityKeyRequest AWS API Documentation
7754
7977
  #
7755
7978
  class DisassociateSecurityKeyRequest < Struct.new(
7756
7979
  :instance_id,
7757
- :association_id)
7980
+ :association_id,
7981
+ :client_token)
7758
7982
  SENSITIVE = []
7759
7983
  include Aws::Structure
7760
7984
  end
@@ -10328,11 +10552,12 @@ module Aws::Connect
10328
10552
  # `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
10329
10553
  # \| `CASE_STATUS` \| `CHANNEL` \|
10330
10554
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
10331
- # \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
10332
- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
10333
- # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
10334
- # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
10335
- # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10555
+ # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
10556
+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
10557
+ # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
10558
+ # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
10559
+ # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
10560
+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10336
10561
  # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
10337
10562
  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
10338
10563
  # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
@@ -10392,12 +10617,20 @@ module Aws::Connect
10392
10617
  # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
10393
10618
  # `CASE_STATUS` \| `CHANNEL` \|
10394
10619
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
10395
- # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
10396
- # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
10397
- # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10398
- # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
10399
- # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
10400
- # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
10620
+ # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
10621
+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID`
10622
+ # \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
10623
+ # `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
10624
+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
10625
+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
10626
+ # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
10627
+ # `ROUTING_STEP_EXPRESSION`
10628
+ #
10629
+ # Type: Array of strings
10630
+ #
10631
+ # Array Members: Maximum number of 4 items
10632
+ #
10633
+ # Required: No
10401
10634
  # @return [Array<String>]
10402
10635
  #
10403
10636
  # @!attribute [rw] metrics
@@ -10644,6 +10877,16 @@ module Aws::Connect
10644
10877
  #
10645
10878
  # UI name: [Average dials per minute][23]
10646
10879
  #
10880
+ # AVG\_EVALUATION\_SCORE
10881
+ #
10882
+ # : Unit: Percent
10883
+ #
10884
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
10885
+ # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
10886
+ # Evaluation Source, Form Version, Queue, Routing Profile
10887
+ #
10888
+ # UI name: [Average agent evaluation score][24]
10889
+ #
10647
10890
  # AVG\_FLOW\_TIME
10648
10891
  #
10649
10892
  # : Unit: Seconds
@@ -10654,7 +10897,7 @@ module Aws::Connect
10654
10897
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10655
10898
  # published timestamp
10656
10899
  #
10657
- # UI name: [Average flow time][24]
10900
+ # UI name: [Average flow time][25]
10658
10901
  #
10659
10902
  # AVG\_GREETING\_TIME\_AGENT
10660
10903
  #
@@ -10667,7 +10910,7 @@ module Aws::Connect
10667
10910
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10668
10911
  # Q in Connect
10669
10912
  #
10670
- # UI name: [Average agent greeting time][25]
10913
+ # UI name: [Average agent greeting time][26]
10671
10914
  #
10672
10915
  # AVG\_HANDLE\_TIME
10673
10916
  #
@@ -10677,7 +10920,7 @@ module Aws::Connect
10677
10920
  # Agent, Agent Hierarchy, Feature,
10678
10921
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
10679
10922
  #
10680
- # UI name: [Average handle time][26]
10923
+ # UI name: [Average handle time][27]
10681
10924
  #
10682
10925
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10683
10926
  #
@@ -10691,7 +10934,7 @@ module Aws::Connect
10691
10934
  # Agent, Agent Hierarchy, Feature,
10692
10935
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10693
10936
  #
10694
- # UI name: [Average customer hold time][27]
10937
+ # UI name: [Average customer hold time][28]
10695
10938
  #
10696
10939
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10697
10940
  #
@@ -10705,7 +10948,7 @@ module Aws::Connect
10705
10948
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10706
10949
  # Q in Connect
10707
10950
  #
10708
- # UI name: [Average customer hold time all contacts][28]
10951
+ # UI name: [Average customer hold time all contacts][29]
10709
10952
  #
10710
10953
  # AVG\_HOLDS
10711
10954
  #
@@ -10715,7 +10958,7 @@ module Aws::Connect
10715
10958
  # Agent, Agent Hierarchy, Feature,
10716
10959
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10717
10960
  #
10718
- # UI name: [Average holds][29]
10961
+ # UI name: [Average holds][30]
10719
10962
  #
10720
10963
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10721
10964
  #
@@ -10729,7 +10972,7 @@ module Aws::Connect
10729
10972
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10730
10973
  # Q in Connect
10731
10974
  #
10732
- # UI name: [Average agent interaction and customer hold time][30]
10975
+ # UI name: [Average agent interaction and customer hold time][31]
10733
10976
  #
10734
10977
  # AVG\_INTERACTION\_TIME
10735
10978
  #
@@ -10740,7 +10983,7 @@ module Aws::Connect
10740
10983
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10741
10984
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10742
10985
  #
10743
- # UI name: [Average agent interaction time][31]
10986
+ # UI name: [Average agent interaction time][32]
10744
10987
  #
10745
10988
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10746
10989
  #
@@ -10757,7 +11000,7 @@ module Aws::Connect
10757
11000
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10758
11001
  # Q in Connect
10759
11002
  #
10760
- # UI name: [Average agent interruptions][32]
11003
+ # UI name: [Average agent interruptions][33]
10761
11004
  #
10762
11005
  # AVG\_INTERRUPTION\_TIME\_AGENT
10763
11006
  #
@@ -10770,7 +11013,7 @@ module Aws::Connect
10770
11013
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10771
11014
  # Q in Connect
10772
11015
  #
10773
- # UI name: [Average agent interruption time][33]
11016
+ # UI name: [Average agent interruption time][34]
10774
11017
  #
10775
11018
  # AVG\_NON\_TALK\_TIME
10776
11019
  #
@@ -10783,7 +11026,7 @@ module Aws::Connect
10783
11026
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10784
11027
  # Q in Connect
10785
11028
  #
10786
- # UI name: [Average non-talk time][34]
11029
+ # UI name: [Average non-talk time][35]
10787
11030
  #
10788
11031
  # AVG\_QUEUE\_ANSWER\_TIME
10789
11032
  #
@@ -10792,7 +11035,7 @@ module Aws::Connect
10792
11035
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10793
11036
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10794
11037
  #
10795
- # UI name: [Average queue answer time][35]
11038
+ # UI name: [Average queue answer time][36]
10796
11039
  #
10797
11040
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10798
11041
  #
@@ -10805,7 +11048,7 @@ module Aws::Connect
10805
11048
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10806
11049
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10807
11050
  #
10808
- # UI name: [Average resolution time][36]
11051
+ # UI name: [Average resolution time][37]
10809
11052
  #
10810
11053
  # AVG\_TALK\_TIME
10811
11054
  #
@@ -10818,7 +11061,7 @@ module Aws::Connect
10818
11061
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10819
11062
  # Q in Connect
10820
11063
  #
10821
- # UI name: [Average talk time][37]
11064
+ # UI name: [Average talk time][38]
10822
11065
  #
10823
11066
  # AVG\_TALK\_TIME\_AGENT
10824
11067
  #
@@ -10831,7 +11074,7 @@ module Aws::Connect
10831
11074
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10832
11075
  # Q in Connect
10833
11076
  #
10834
- # UI name: [Average agent talk time][38]
11077
+ # UI name: [Average agent talk time][39]
10835
11078
  #
10836
11079
  # AVG\_TALK\_TIME\_CUSTOMER
10837
11080
  #
@@ -10844,7 +11087,7 @@ module Aws::Connect
10844
11087
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10845
11088
  # Q in Connect
10846
11089
  #
10847
- # UI name: [Average customer talk time][39]
11090
+ # UI name: [Average customer talk time][40]
10848
11091
  #
10849
11092
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10850
11093
  #
@@ -10855,7 +11098,17 @@ module Aws::Connect
10855
11098
  #
10856
11099
  # Valid groupings and filters: Campaign
10857
11100
  #
10858
- # UI name: [Average wait time after customer connection][40]
11101
+ # UI name: [Average wait time after customer connection][41]
11102
+ #
11103
+ # AVG\_WEIGHTED\_EVALUATION\_SCORE
11104
+ #
11105
+ # : Unit: Percent
11106
+ #
11107
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11108
+ # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
11109
+ # Evaluation Source, Form Version, Queue, Routing Profile
11110
+ #
11111
+ # UI name: [Average weighted agent evaluation score][42]
10859
11112
  #
10860
11113
  # BOT\_CONVERSATIONS\_COMPLETED
10861
11114
  #
@@ -10868,7 +11121,7 @@ module Aws::Connect
10868
11121
  # Initiation method, Invoking resource type, Parent flows resource
10869
11122
  # ID
10870
11123
  #
10871
- # UI name: [Bot conversations][41]
11124
+ # UI name: [Bot conversations][43]
10872
11125
  #
10873
11126
  # BOT\_INTENTS\_COMPLETED
10874
11127
  #
@@ -10881,7 +11134,7 @@ module Aws::Connect
10881
11134
  # published timestamp, Initiation method, Invoking resource type,
10882
11135
  # Parent flows resource ID
10883
11136
  #
10884
- # UI name: [Bot intents completed][42]
11137
+ # UI name: [Bot intents completed][44]
10885
11138
  #
10886
11139
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10887
11140
  #
@@ -10896,7 +11149,7 @@ module Aws::Connect
10896
11149
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10897
11150
  # `GT` (for *Greater than*).
10898
11151
  #
10899
- # UI name: [Campaign contacts abandoned after X][43]
11152
+ # UI name: [Campaign contacts abandoned after X][45]
10900
11153
  #
10901
11154
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10902
11155
  #
@@ -10911,7 +11164,7 @@ module Aws::Connect
10911
11164
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10912
11165
  # `GT` (for *Greater than*).
10913
11166
  #
10914
- # UI name: [Campaign contacts abandoned after X rate][44]
11167
+ # UI name: [Campaign contacts abandoned after X rate][46]
10915
11168
  #
10916
11169
  # CAMPAIGN\_INTERACTIONS
10917
11170
  #
@@ -10924,7 +11177,7 @@ module Aws::Connect
10924
11177
  #
10925
11178
  # Valid groupings and filters: Campaign
10926
11179
  #
10927
- # UI name: [Campaign interactions][45]
11180
+ # UI name: [Campaign interactions][47]
10928
11181
  #
10929
11182
  # CAMPAIGN\_SEND\_ATTEMPTS
10930
11183
  #
@@ -10935,7 +11188,7 @@ module Aws::Connect
10935
11188
  # Valid groupings and filters: Campaign, Channel,
10936
11189
  # contact/segmentAttributes/connect:Subtype
10937
11190
  #
10938
- # UI name: [Campaign send attempts][46]
11191
+ # UI name: [Campaign send attempts][48]
10939
11192
  #
10940
11193
  # CASES\_CREATED
10941
11194
  #
@@ -10945,7 +11198,7 @@ module Aws::Connect
10945
11198
  #
10946
11199
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10947
11200
  #
10948
- # UI name: [Cases created][47]
11201
+ # UI name: [Cases created][49]
10949
11202
  #
10950
11203
  # CONTACTS\_CREATED
10951
11204
  #
@@ -10956,7 +11209,7 @@ module Aws::Connect
10956
11209
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10957
11210
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10958
11211
  #
10959
- # UI name: [Contacts created][48]
11212
+ # UI name: [Contacts created][50]
10960
11213
  #
10961
11214
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10962
11215
  #
@@ -10973,7 +11226,7 @@ module Aws::Connect
10973
11226
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
10974
11227
  # Q in Connect
10975
11228
  #
10976
- # UI name: [API contacts handled][49]
11229
+ # UI name: [API contacts handled][51]
10977
11230
  #
10978
11231
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10979
11232
  #
@@ -10988,7 +11241,7 @@ module Aws::Connect
10988
11241
  # Valid groupings and filters: Queue, Channel, Agent, Agent
10989
11242
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
10990
11243
  #
10991
- # UI name: [Contacts handled (connected to agent timestamp)][50]
11244
+ # UI name: [Contacts handled (connected to agent timestamp)][52]
10992
11245
  #
10993
11246
  # CONTACTS\_HOLD\_ABANDONS
10994
11247
  #
@@ -10998,7 +11251,7 @@ module Aws::Connect
10998
11251
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10999
11252
  # Q in Connect
11000
11253
  #
11001
- # UI name: [Contacts hold disconnect][50]
11254
+ # UI name: [Contacts hold disconnect][52]
11002
11255
  #
11003
11256
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
11004
11257
  #
@@ -11007,7 +11260,7 @@ module Aws::Connect
11007
11260
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11008
11261
  # Agent, Agent Hierarchy, Q in Connect
11009
11262
  #
11010
- # UI name: [Contacts hold agent disconnect][51]
11263
+ # UI name: [Contacts hold agent disconnect][53]
11011
11264
  #
11012
11265
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
11013
11266
  #
@@ -11016,7 +11269,7 @@ module Aws::Connect
11016
11269
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11017
11270
  # Agent, Agent Hierarchy, Q in Connect
11018
11271
  #
11019
- # UI name: [Contacts hold customer disconnect][52]
11272
+ # UI name: [Contacts hold customer disconnect][54]
11020
11273
  #
11021
11274
  # CONTACTS\_PUT\_ON\_HOLD
11022
11275
  #
@@ -11025,7 +11278,7 @@ module Aws::Connect
11025
11278
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11026
11279
  # Agent, Agent Hierarchy, Q in Connect
11027
11280
  #
11028
- # UI name: [Contacts put on hold][52]
11281
+ # UI name: [Contacts put on hold][54]
11029
11282
  #
11030
11283
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
11031
11284
  #
@@ -11034,7 +11287,7 @@ module Aws::Connect
11034
11287
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11035
11288
  # Agent, Agent Hierarchy, Q in Connect
11036
11289
  #
11037
- # UI name: [Contacts transferred out external][53]
11290
+ # UI name: [Contacts transferred out external][55]
11038
11291
  #
11039
11292
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
11040
11293
  #
@@ -11043,7 +11296,7 @@ module Aws::Connect
11043
11296
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11044
11297
  # Agent, Agent Hierarchy, Q in Connect
11045
11298
  #
11046
- # UI name: [Contacts transferred out internal][54]
11299
+ # UI name: [Contacts transferred out internal][56]
11047
11300
  #
11048
11301
  # CONTACTS\_QUEUED
11049
11302
  #
@@ -11053,7 +11306,7 @@ module Aws::Connect
11053
11306
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11054
11307
  # Q in Connect
11055
11308
  #
11056
- # UI name: [Contacts queued][55]
11309
+ # UI name: [Contacts queued][57]
11057
11310
  #
11058
11311
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
11059
11312
  #
@@ -11062,7 +11315,7 @@ module Aws::Connect
11062
11315
  # Valid groupings and filters: Queue, Channel, Agent, Agent
11063
11316
  # Hierarchy, contact/segmentAttributes/connect:Subtype
11064
11317
  #
11065
- # UI name: [Contacts queued (enqueue timestamp)][56]
11318
+ # UI name: [Contacts queued (enqueue timestamp)][58]
11066
11319
  #
11067
11320
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
11068
11321
  #
@@ -11075,7 +11328,7 @@ module Aws::Connect
11075
11328
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11076
11329
  # (for "Less than") or `LTE` (for "Less than equal").
11077
11330
  #
11078
- # UI name: [Contacts removed from queue in X seconds][57]
11331
+ # UI name: [Contacts removed from queue in X seconds][59]
11079
11332
  #
11080
11333
  # CONTACTS\_RESOLVED\_IN\_X
11081
11334
  #
@@ -11088,7 +11341,7 @@ module Aws::Connect
11088
11341
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11089
11342
  # (for "Less than") or `LTE` (for "Less than equal").
11090
11343
  #
11091
- # UI name: [Contacts resolved in X][58]
11344
+ # UI name: [Contacts resolved in X][60]
11092
11345
  #
11093
11346
  # CONTACTS\_TRANSFERRED\_OUT
11094
11347
  #
@@ -11098,7 +11351,7 @@ module Aws::Connect
11098
11351
  # Agent, Agent Hierarchy, Feature,
11099
11352
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11100
11353
  #
11101
- # UI name: [Contacts transferred out][59]
11354
+ # UI name: [Contacts transferred out][61]
11102
11355
  #
11103
11356
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
11104
11357
  #
@@ -11112,7 +11365,7 @@ module Aws::Connect
11112
11365
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11113
11366
  # Q in Connect
11114
11367
  #
11115
- # UI name: [Contacts transferred out by agent][60]
11368
+ # UI name: [Contacts transferred out by agent][62]
11116
11369
  #
11117
11370
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
11118
11371
  #
@@ -11122,7 +11375,7 @@ module Aws::Connect
11122
11375
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11123
11376
  # Q in Connect
11124
11377
  #
11125
- # UI name: [Contacts transferred out queue][60]
11378
+ # UI name: [Contacts transferred out queue][62]
11126
11379
  #
11127
11380
  # CURRENT\_CASES
11128
11381
  #
@@ -11132,7 +11385,7 @@ module Aws::Connect
11132
11385
  #
11133
11386
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11134
11387
  #
11135
- # UI name: [Current cases][61]
11388
+ # UI name: [Current cases][63]
11136
11389
  #
11137
11390
  # DELIVERY\_ATTEMPTS
11138
11391
  #
@@ -11148,7 +11401,7 @@ module Aws::Connect
11148
11401
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
11149
11402
  # Queue, Routing Profile
11150
11403
  #
11151
- # UI name: [Delivery attempts][62]
11404
+ # UI name: [Delivery attempts][64]
11152
11405
  #
11153
11406
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
11154
11407
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -11174,7 +11427,7 @@ module Aws::Connect
11174
11427
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
11175
11428
  # Queue, Routing Profile
11176
11429
  #
11177
- # UI name: [Delivery attempt disposition rate][63]
11430
+ # UI name: [Delivery attempt disposition rate][65]
11178
11431
  #
11179
11432
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
11180
11433
  # available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -11184,6 +11437,16 @@ module Aws::Connect
11184
11437
  #
11185
11438
  # </note>
11186
11439
  #
11440
+ # EVALUATIONS\_PERFORMED
11441
+ #
11442
+ # : Unit: Count
11443
+ #
11444
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11445
+ # Evaluation Form ID, Evaluation Source, Form Version, Queue,
11446
+ # Routing Profile
11447
+ #
11448
+ # UI name: [Evaluations performed][66]
11449
+ #
11187
11450
  # FLOWS\_OUTCOME
11188
11451
  #
11189
11452
  # : Unit: Count
@@ -11194,7 +11457,7 @@ module Aws::Connect
11194
11457
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11195
11458
  # published timestamp
11196
11459
  #
11197
- # UI name: [Flows outcome][64]
11460
+ # UI name: [Flows outcome][67]
11198
11461
  #
11199
11462
  # FLOWS\_STARTED
11200
11463
  #
@@ -11205,7 +11468,7 @@ module Aws::Connect
11205
11468
  # resource ID, Flows resource ID, Initiation method, Resource
11206
11469
  # published timestamp
11207
11470
  #
11208
- # UI name: [Flows started][65]
11471
+ # UI name: [Flows started][68]
11209
11472
  #
11210
11473
  # HUMAN\_ANSWERED\_CALLS
11211
11474
  #
@@ -11217,7 +11480,7 @@ module Aws::Connect
11217
11480
  #
11218
11481
  # Valid groupings and filters: Agent, Campaign
11219
11482
  #
11220
- # UI name: [Human answered][66]
11483
+ # UI name: [Human answered][69]
11221
11484
  #
11222
11485
  # MAX\_FLOW\_TIME
11223
11486
  #
@@ -11229,7 +11492,7 @@ module Aws::Connect
11229
11492
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11230
11493
  # published timestamp
11231
11494
  #
11232
- # UI name: [Maximum flow time][67]
11495
+ # UI name: [Maximum flow time][70]
11233
11496
  #
11234
11497
  # MAX\_QUEUED\_TIME
11235
11498
  #
@@ -11239,7 +11502,7 @@ module Aws::Connect
11239
11502
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11240
11503
  # Q in Connect
11241
11504
  #
11242
- # UI name: [Maximum queued time][68]
11505
+ # UI name: [Maximum queued time][71]
11243
11506
  #
11244
11507
  # MIN\_FLOW\_TIME
11245
11508
  #
@@ -11251,7 +11514,17 @@ module Aws::Connect
11251
11514
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11252
11515
  # published timestamp
11253
11516
  #
11254
- # UI name: [Minimum flow time][69]
11517
+ # UI name: [Minimum flow time][72]
11518
+ #
11519
+ # PERCENT\_AUTOMATIC\_FAILS
11520
+ #
11521
+ # : Unit: Percent
11522
+ #
11523
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11524
+ # Evaluation Form ID, Evaluation Source, Form Version, Queue,
11525
+ # Routing Profile
11526
+ #
11527
+ # UI name: [Automatic fails percent][73]
11255
11528
  #
11256
11529
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
11257
11530
  #
@@ -11264,7 +11537,7 @@ module Aws::Connect
11264
11537
  # Initiation method, Invoking resource type, Parent flows resource
11265
11538
  # ID
11266
11539
  #
11267
- # UI name: [Percent bot conversations outcome][70]
11540
+ # UI name: [Percent bot conversations outcome][74]
11268
11541
  #
11269
11542
  # PERCENT\_BOT\_INTENTS\_OUTCOME
11270
11543
  #
@@ -11277,7 +11550,7 @@ module Aws::Connect
11277
11550
  # published timestamp, Initiation method, Invoking resource type,
11278
11551
  # Parent flows resource ID
11279
11552
  #
11280
- # UI name: [Percent bot intents outcome][71]
11553
+ # UI name: [Percent bot intents outcome][75]
11281
11554
  #
11282
11555
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
11283
11556
  #
@@ -11287,7 +11560,7 @@ module Aws::Connect
11287
11560
  #
11288
11561
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11289
11562
  #
11290
- # UI name: [Cases resolved on first contact][72]
11563
+ # UI name: [Cases resolved on first contact][76]
11291
11564
  #
11292
11565
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
11293
11566
  #
@@ -11319,7 +11592,7 @@ module Aws::Connect
11319
11592
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11320
11593
  # published timestamp
11321
11594
  #
11322
- # UI name: [Flows outcome percentage][73].
11595
+ # UI name: [Flows outcome percentage][77].
11323
11596
  #
11324
11597
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
11325
11598
  #
@@ -11336,7 +11609,7 @@ module Aws::Connect
11336
11609
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11337
11610
  # Q in Connect
11338
11611
  #
11339
- # UI name: [Non-talk time percent][74]
11612
+ # UI name: [Non-talk time percent][78]
11340
11613
  #
11341
11614
  # PERCENT\_TALK\_TIME
11342
11615
  #
@@ -11349,7 +11622,7 @@ module Aws::Connect
11349
11622
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11350
11623
  # Q in Connect
11351
11624
  #
11352
- # UI name: [Talk time percent][75]
11625
+ # UI name: [Talk time percent][79]
11353
11626
  #
11354
11627
  # PERCENT\_TALK\_TIME\_AGENT
11355
11628
  #
@@ -11362,7 +11635,7 @@ module Aws::Connect
11362
11635
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11363
11636
  # Q in Connect
11364
11637
  #
11365
- # UI name: [Agent talk time percent][76]
11638
+ # UI name: [Agent talk time percent][80]
11366
11639
  #
11367
11640
  # PERCENT\_TALK\_TIME\_CUSTOMER
11368
11641
  #
@@ -11375,7 +11648,7 @@ module Aws::Connect
11375
11648
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11376
11649
  # Q in Connect
11377
11650
  #
11378
- # UI name: [Customer talk time percent][77]
11651
+ # UI name: [Customer talk time percent][81]
11379
11652
  #
11380
11653
  # REOPENED\_CASE\_ACTIONS
11381
11654
  #
@@ -11385,7 +11658,7 @@ module Aws::Connect
11385
11658
  #
11386
11659
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11387
11660
  #
11388
- # UI name: [Cases reopened][78]
11661
+ # UI name: [Cases reopened][82]
11389
11662
  #
11390
11663
  # RESOLVED\_CASE\_ACTIONS
11391
11664
  #
@@ -11395,7 +11668,7 @@ module Aws::Connect
11395
11668
  #
11396
11669
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11397
11670
  #
11398
- # UI name: [Cases resolved][79]
11671
+ # UI name: [Cases resolved][83]
11399
11672
  #
11400
11673
  # SERVICE\_LEVEL
11401
11674
  #
@@ -11410,7 +11683,7 @@ module Aws::Connect
11410
11683
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11411
11684
  # (for "Less than") or `LTE` (for "Less than equal").
11412
11685
  #
11413
- # UI name: [Service level X][80]
11686
+ # UI name: [Service level X][84]
11414
11687
  #
11415
11688
  # STEP\_CONTACTS\_QUEUED
11416
11689
  #
@@ -11428,7 +11701,7 @@ module Aws::Connect
11428
11701
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11429
11702
  # Agent, Agent Hierarchy, Q in Connect
11430
11703
  #
11431
- # UI name: [After contact work time][81]
11704
+ # UI name: [After contact work time][85]
11432
11705
  #
11433
11706
  # SUM\_CONNECTING\_TIME\_AGENT
11434
11707
  #
@@ -11441,7 +11714,7 @@ module Aws::Connect
11441
11714
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11442
11715
  # Agent, Agent Hierarchy
11443
11716
  #
11444
- # UI name: [Agent API connecting time][82]
11717
+ # UI name: [Agent API connecting time][86]
11445
11718
  #
11446
11719
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
11447
11720
  # this metric.
@@ -11463,7 +11736,7 @@ module Aws::Connect
11463
11736
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11464
11737
  # RoutingStepExpression, Q in Connect
11465
11738
  #
11466
- # UI name: [Contact abandoned][83]
11739
+ # UI name: [Contact abandoned][87]
11467
11740
  #
11468
11741
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
11469
11742
  #
@@ -11476,7 +11749,7 @@ module Aws::Connect
11476
11749
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11477
11750
  # (for "Less than") or `LTE` (for "Less than equal").
11478
11751
  #
11479
- # UI name: [Contacts abandoned in X seconds][84]
11752
+ # UI name: [Contacts abandoned in X seconds][88]
11480
11753
  #
11481
11754
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
11482
11755
  #
@@ -11489,7 +11762,7 @@ module Aws::Connect
11489
11762
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11490
11763
  # (for "Less than") or `LTE` (for "Less than equal").
11491
11764
  #
11492
- # UI name: [Contacts answered in X seconds][85]
11765
+ # UI name: [Contacts answered in X seconds][89]
11493
11766
  #
11494
11767
  # SUM\_CONTACT\_FLOW\_TIME
11495
11768
  #
@@ -11498,7 +11771,7 @@ module Aws::Connect
11498
11771
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11499
11772
  # Agent, Agent Hierarchy, Q in Connect
11500
11773
  #
11501
- # UI name: [Contact flow time][86]
11774
+ # UI name: [Contact flow time][90]
11502
11775
  #
11503
11776
  # SUM\_CONTACT\_TIME\_AGENT
11504
11777
  #
@@ -11507,7 +11780,7 @@ module Aws::Connect
11507
11780
  # Valid groupings and filters: Routing Profile, Agent, Agent
11508
11781
  # Hierarchy
11509
11782
  #
11510
- # UI name: [Agent on contact time][87]
11783
+ # UI name: [Agent on contact time][91]
11511
11784
  #
11512
11785
  # SUM\_CONTACTS\_DISCONNECTED
11513
11786
  #
@@ -11519,7 +11792,7 @@ module Aws::Connect
11519
11792
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11520
11793
  # Q in Connect
11521
11794
  #
11522
- # UI name: [Contact disconnected][88]
11795
+ # UI name: [Contact disconnected][92]
11523
11796
  #
11524
11797
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
11525
11798
  #
@@ -11528,7 +11801,7 @@ module Aws::Connect
11528
11801
  # Valid groupings and filters: Routing Profile, Agent, Agent
11529
11802
  # Hierarchy
11530
11803
  #
11531
- # UI name: [Error status time][89]
11804
+ # UI name: [Error status time][93]
11532
11805
  #
11533
11806
  # SUM\_HANDLE\_TIME
11534
11807
  #
@@ -11537,7 +11810,7 @@ module Aws::Connect
11537
11810
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11538
11811
  # Agent, Agent Hierarchy, Q in Connect
11539
11812
  #
11540
- # UI name: [Contact handle time][90]
11813
+ # UI name: [Contact handle time][94]
11541
11814
  #
11542
11815
  # SUM\_HOLD\_TIME
11543
11816
  #
@@ -11546,7 +11819,7 @@ module Aws::Connect
11546
11819
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11547
11820
  # Agent, Agent Hierarchy, Q in Connect
11548
11821
  #
11549
- # UI name: [Customer hold time][91]
11822
+ # UI name: [Customer hold time][95]
11550
11823
  #
11551
11824
  # SUM\_IDLE\_TIME\_AGENT
11552
11825
  #
@@ -11555,7 +11828,7 @@ module Aws::Connect
11555
11828
  # Valid groupings and filters: Routing Profile, Agent, Agent
11556
11829
  # Hierarchy
11557
11830
  #
11558
- # UI name: [Agent idle time][92]
11831
+ # UI name: [Agent idle time][96]
11559
11832
  #
11560
11833
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11561
11834
  #
@@ -11564,7 +11837,7 @@ module Aws::Connect
11564
11837
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11565
11838
  # Agent, Agent Hierarchy, Q in Connect
11566
11839
  #
11567
- # UI name: [Agent interaction and hold time][93]
11840
+ # UI name: [Agent interaction and hold time][97]
11568
11841
  #
11569
11842
  # SUM\_INTERACTION\_TIME
11570
11843
  #
@@ -11573,7 +11846,7 @@ module Aws::Connect
11573
11846
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11574
11847
  # Agent, Agent Hierarchy
11575
11848
  #
11576
- # UI name: [Agent interaction time][94]
11849
+ # UI name: [Agent interaction time][98]
11577
11850
  #
11578
11851
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11579
11852
  #
@@ -11582,7 +11855,7 @@ module Aws::Connect
11582
11855
  # Valid groupings and filters: Routing Profile, Agent, Agent
11583
11856
  # Hierarchy
11584
11857
  #
11585
- # UI name: [Non-Productive Time][95]
11858
+ # UI name: [Non-Productive Time][99]
11586
11859
  #
11587
11860
  # SUM\_ONLINE\_TIME\_AGENT
11588
11861
  #
@@ -11591,7 +11864,7 @@ module Aws::Connect
11591
11864
  # Valid groupings and filters: Routing Profile, Agent, Agent
11592
11865
  # Hierarchy
11593
11866
  #
11594
- # UI name: [Online time][96]
11867
+ # UI name: [Online time][100]
11595
11868
  #
11596
11869
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11597
11870
  #
@@ -11600,7 +11873,7 @@ module Aws::Connect
11600
11873
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11601
11874
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11602
11875
  #
11603
- # UI name: [Callback attempts][97]
11876
+ # UI name: [Callback attempts][101]
11604
11877
  #
11605
11878
  #
11606
11879
  #
@@ -11627,80 +11900,84 @@ module Aws::Connect
11627
11900
  # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
11628
11901
  # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
11629
11902
  # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
11630
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11631
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11632
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11633
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11634
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11635
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11636
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11637
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11638
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11639
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11640
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11641
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11642
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11643
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11644
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11645
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11646
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11647
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
11648
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
11649
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11650
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11651
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11652
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11653
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11654
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11655
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11656
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11657
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11658
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11659
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11660
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11661
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11662
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11663
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11664
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11665
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11666
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11667
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11668
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11669
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11670
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11671
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11672
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11673
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11674
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11675
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11676
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
11677
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
11678
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11679
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11680
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11681
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11682
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11683
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11684
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11685
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11686
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11687
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11688
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11689
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11690
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11691
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11692
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11693
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11694
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11695
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11696
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11697
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11698
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11699
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11700
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11701
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11702
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11703
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11903
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
11904
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11905
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11906
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11907
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11908
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11909
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11910
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11911
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11912
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11913
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11914
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11915
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11916
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11917
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11918
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11919
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11920
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11921
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
11922
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
11923
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
11924
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11925
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11926
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11927
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11928
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11929
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11930
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11931
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11932
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11933
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11934
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11935
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11936
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11937
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11938
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11939
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11940
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11941
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11942
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11943
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11944
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11945
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
11946
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11947
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11948
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11949
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11950
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11951
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11952
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
11953
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
11954
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
11955
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11956
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11957
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11958
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11959
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11960
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11961
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11962
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11963
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11964
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11965
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11966
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11967
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11968
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11969
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11970
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11971
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11972
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11973
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11974
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11975
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11976
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11977
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11978
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11979
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11980
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11704
11981
  # @return [Array<Types::MetricV2>]
11705
11982
  #
11706
11983
  # @!attribute [rw] next_token
@@ -13464,6 +13741,55 @@ module Aws::Connect
13464
13741
  include Aws::Structure
13465
13742
  end
13466
13743
 
13744
+ # @!attribute [rw] instance_id
13745
+ # The identifier of the Amazon Connect instance. You can [find the
13746
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
13747
+ #
13748
+ #
13749
+ #
13750
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
13751
+ # @return [String]
13752
+ #
13753
+ # @!attribute [rw] next_token
13754
+ # The token for the next set of results. Use the value returned in the
13755
+ # previous response in the next request to retrieve the next set of
13756
+ # results.
13757
+ # @return [String]
13758
+ #
13759
+ # @!attribute [rw] max_results
13760
+ # The maximum number of results to return per page.
13761
+ # @return [Integer]
13762
+ #
13763
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataLakeDataSetsRequest AWS API Documentation
13764
+ #
13765
+ class ListAnalyticsDataLakeDataSetsRequest < Struct.new(
13766
+ :instance_id,
13767
+ :next_token,
13768
+ :max_results)
13769
+ SENSITIVE = []
13770
+ include Aws::Structure
13771
+ end
13772
+
13773
+ # @!attribute [rw] results
13774
+ # An array of successful results: `DataSetId`, `DataSetName`. This is
13775
+ # a paginated API, so `nextToken` is given if there are more results
13776
+ # to be returned.
13777
+ # @return [Array<Types::AnalyticsDataSetsResult>]
13778
+ #
13779
+ # @!attribute [rw] next_token
13780
+ # If there are additional results, this is the token for the next set
13781
+ # of results.
13782
+ # @return [String]
13783
+ #
13784
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataLakeDataSetsResponse AWS API Documentation
13785
+ #
13786
+ class ListAnalyticsDataLakeDataSetsResponse < Struct.new(
13787
+ :results,
13788
+ :next_token)
13789
+ SENSITIVE = []
13790
+ include Aws::Structure
13791
+ end
13792
+
13467
13793
  # @!attribute [rw] instance_id
13468
13794
  # The identifier of the Amazon Connect instance. You can [find the
13469
13795
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -24545,7 +24871,7 @@ module Aws::Connect
24545
24871
  # The type of attribute.
24546
24872
  #
24547
24873
  # <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
24548
- # access this feature, contact Amazon Web Services Support for
24874
+ # access this feature, contact Amazon Web ServicesSupport for
24549
24875
  # allowlisting.
24550
24876
  #
24551
24877
  # </note>
@@ -24555,12 +24881,27 @@ module Aws::Connect
24555
24881
  # The value for the attribute. Maximum character limit is 100.
24556
24882
  # @return [String]
24557
24883
  #
24884
+ # @!attribute [rw] client_token
24885
+ # A unique, case-sensitive identifier that you provide to ensure the
24886
+ # idempotency of the request. If not provided, the Amazon Web Services
24887
+ # SDK populates this field. For more information about idempotency,
24888
+ # see [Making retries safe with idempotent APIs][1].
24889
+ #
24890
+ # **A suitable default value is auto-generated.** You should normally
24891
+ # not need to pass this option.
24892
+ #
24893
+ #
24894
+ #
24895
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
24896
+ # @return [String]
24897
+ #
24558
24898
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceAttributeRequest AWS API Documentation
24559
24899
  #
24560
24900
  class UpdateInstanceAttributeRequest < Struct.new(
24561
24901
  :instance_id,
24562
24902
  :attribute_type,
24563
- :value)
24903
+ :value,
24904
+ :client_token)
24564
24905
  SENSITIVE = []
24565
24906
  include Aws::Structure
24566
24907
  end
@@ -24587,13 +24928,28 @@ module Aws::Connect
24587
24928
  # The storage configuration for the instance.
24588
24929
  # @return [Types::InstanceStorageConfig]
24589
24930
  #
24931
+ # @!attribute [rw] client_token
24932
+ # A unique, case-sensitive identifier that you provide to ensure the
24933
+ # idempotency of the request. If not provided, the Amazon Web Services
24934
+ # SDK populates this field. For more information about idempotency,
24935
+ # see [Making retries safe with idempotent APIs][1].
24936
+ #
24937
+ # **A suitable default value is auto-generated.** You should normally
24938
+ # not need to pass this option.
24939
+ #
24940
+ #
24941
+ #
24942
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
24943
+ # @return [String]
24944
+ #
24590
24945
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceStorageConfigRequest AWS API Documentation
24591
24946
  #
24592
24947
  class UpdateInstanceStorageConfigRequest < Struct.new(
24593
24948
  :instance_id,
24594
24949
  :association_id,
24595
24950
  :resource_type,
24596
- :storage_config)
24951
+ :storage_config,
24952
+ :client_token)
24597
24953
  SENSITIVE = []
24598
24954
  include Aws::Structure
24599
24955
  end