aws-sdk-connect 1.196.0 → 1.197.0

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@@ -539,13 +539,39 @@ module Aws::Connect
539
539
  # The Amazon Resource Name (ARN) of the Resource Access Manager share.
540
540
  # @return [String]
541
541
  #
542
+ # @!attribute [rw] resource_share_status
543
+ # The Amazon Web Services Resource Access Manager status of
544
+ # association.
545
+ # @return [String]
546
+ #
542
547
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AnalyticsDataAssociationResult AWS API Documentation
543
548
  #
544
549
  class AnalyticsDataAssociationResult < Struct.new(
545
550
  :data_set_id,
546
551
  :target_account_id,
547
552
  :resource_share_id,
548
- :resource_share_arn)
553
+ :resource_share_arn,
554
+ :resource_share_status)
555
+ SENSITIVE = []
556
+ include Aws::Structure
557
+ end
558
+
559
+ # Information about datasets that are available to associate with:
560
+ # `DataSetId`, `DataSetName`.
561
+ #
562
+ # @!attribute [rw] data_set_id
563
+ # The identifier of the dataset.
564
+ # @return [String]
565
+ #
566
+ # @!attribute [rw] data_set_name
567
+ # The name of the dataset.
568
+ # @return [String]
569
+ #
570
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AnalyticsDataSetsResult AWS API Documentation
571
+ #
572
+ class AnalyticsDataSetsResult < Struct.new(
573
+ :data_set_id,
574
+ :data_set_name)
549
575
  SENSITIVE = []
550
576
  include Aws::Structure
551
577
  end
@@ -678,11 +704,26 @@ module Aws::Connect
678
704
  # The domain to add to your allow list.
679
705
  # @return [String]
680
706
  #
707
+ # @!attribute [rw] client_token
708
+ # A unique, case-sensitive identifier that you provide to ensure the
709
+ # idempotency of the request. If not provided, the Amazon Web Services
710
+ # SDK populates this field. For more information about idempotency,
711
+ # see [Making retries safe with idempotent APIs][1].
712
+ #
713
+ # **A suitable default value is auto-generated.** You should normally
714
+ # not need to pass this option.
715
+ #
716
+ #
717
+ #
718
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
719
+ # @return [String]
720
+ #
681
721
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateApprovedOriginRequest AWS API Documentation
682
722
  #
683
723
  class AssociateApprovedOriginRequest < Struct.new(
684
724
  :instance_id,
685
- :origin)
725
+ :origin,
726
+ :client_token)
686
727
  SENSITIVE = []
687
728
  include Aws::Structure
688
729
  end
@@ -704,12 +745,27 @@ module Aws::Connect
704
745
  # The Amazon Lex V2 bot to associate with the instance.
705
746
  # @return [Types::LexV2Bot]
706
747
  #
748
+ # @!attribute [rw] client_token
749
+ # A unique, case-sensitive identifier that you provide to ensure the
750
+ # idempotency of the request. If not provided, the Amazon Web Services
751
+ # SDK populates this field. For more information about idempotency,
752
+ # see [Making retries safe with idempotent APIs][1].
753
+ #
754
+ # **A suitable default value is auto-generated.** You should normally
755
+ # not need to pass this option.
756
+ #
757
+ #
758
+ #
759
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
760
+ # @return [String]
761
+ #
707
762
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateBotRequest AWS API Documentation
708
763
  #
709
764
  class AssociateBotRequest < Struct.new(
710
765
  :instance_id,
711
766
  :lex_bot,
712
- :lex_v2_bot)
767
+ :lex_v2_bot,
768
+ :client_token)
713
769
  SENSITIVE = []
714
770
  include Aws::Structure
715
771
  end
@@ -832,12 +888,27 @@ module Aws::Connect
832
888
  # A valid storage type.
833
889
  # @return [Types::InstanceStorageConfig]
834
890
  #
891
+ # @!attribute [rw] client_token
892
+ # A unique, case-sensitive identifier that you provide to ensure the
893
+ # idempotency of the request. If not provided, the Amazon Web Services
894
+ # SDK populates this field. For more information about idempotency,
895
+ # see [Making retries safe with idempotent APIs][1].
896
+ #
897
+ # **A suitable default value is auto-generated.** You should normally
898
+ # not need to pass this option.
899
+ #
900
+ #
901
+ #
902
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
903
+ # @return [String]
904
+ #
835
905
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateInstanceStorageConfigRequest AWS API Documentation
836
906
  #
837
907
  class AssociateInstanceStorageConfigRequest < Struct.new(
838
908
  :instance_id,
839
909
  :resource_type,
840
- :storage_config)
910
+ :storage_config,
911
+ :client_token)
841
912
  SENSITIVE = []
842
913
  include Aws::Structure
843
914
  end
@@ -869,11 +940,26 @@ module Aws::Connect
869
940
  # associated. Maximum number of characters allowed is 140.
870
941
  # @return [String]
871
942
  #
943
+ # @!attribute [rw] client_token
944
+ # A unique, case-sensitive identifier that you provide to ensure the
945
+ # idempotency of the request. If not provided, the Amazon Web Services
946
+ # SDK populates this field. For more information about idempotency,
947
+ # see [Making retries safe with idempotent APIs][1].
948
+ #
949
+ # **A suitable default value is auto-generated.** You should normally
950
+ # not need to pass this option.
951
+ #
952
+ #
953
+ #
954
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
955
+ # @return [String]
956
+ #
872
957
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLambdaFunctionRequest AWS API Documentation
873
958
  #
874
959
  class AssociateLambdaFunctionRequest < Struct.new(
875
960
  :instance_id,
876
- :function_arn)
961
+ :function_arn,
962
+ :client_token)
877
963
  SENSITIVE = []
878
964
  include Aws::Structure
879
965
  end
@@ -891,11 +977,26 @@ module Aws::Connect
891
977
  # The Amazon Lex bot to associate with the instance.
892
978
  # @return [Types::LexBot]
893
979
  #
980
+ # @!attribute [rw] client_token
981
+ # A unique, case-sensitive identifier that you provide to ensure the
982
+ # idempotency of the request. If not provided, the Amazon Web Services
983
+ # SDK populates this field. For more information about idempotency,
984
+ # see [Making retries safe with idempotent APIs][1].
985
+ #
986
+ # **A suitable default value is auto-generated.** You should normally
987
+ # not need to pass this option.
988
+ #
989
+ #
990
+ #
991
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
992
+ # @return [String]
993
+ #
894
994
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLexBotRequest AWS API Documentation
895
995
  #
896
996
  class AssociateLexBotRequest < Struct.new(
897
997
  :instance_id,
898
- :lex_bot)
998
+ :lex_bot,
999
+ :client_token)
899
1000
  SENSITIVE = []
900
1001
  include Aws::Structure
901
1002
  end
@@ -994,11 +1095,26 @@ module Aws::Connect
994
1095
  # A valid security key in PEM format as a String.
995
1096
  # @return [String]
996
1097
  #
1098
+ # @!attribute [rw] client_token
1099
+ # A unique, case-sensitive identifier that you provide to ensure the
1100
+ # idempotency of the request. If not provided, the Amazon Web Services
1101
+ # SDK populates this field. For more information about idempotency,
1102
+ # see [Making retries safe with idempotent APIs][1].
1103
+ #
1104
+ # **A suitable default value is auto-generated.** You should normally
1105
+ # not need to pass this option.
1106
+ #
1107
+ #
1108
+ #
1109
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
1110
+ # @return [String]
1111
+ #
997
1112
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateSecurityKeyRequest AWS API Documentation
998
1113
  #
999
1114
  class AssociateSecurityKeyRequest < Struct.new(
1000
1115
  :instance_id,
1001
- :key)
1116
+ :key,
1117
+ :client_token)
1002
1118
  SENSITIVE = []
1003
1119
  include Aws::Structure
1004
1120
  end
@@ -1396,8 +1512,8 @@ module Aws::Connect
1396
1512
  end
1397
1513
 
1398
1514
  # This API is in preview release for Amazon Connect and is subject to
1399
- # change. To request access to this API, contact Amazon Web Services
1400
- # Support.
1515
+ # change. To request access to this API, contact Amazon Web
1516
+ # ServicesSupport.
1401
1517
  #
1402
1518
  # Information about an authentication profile. An authentication profile
1403
1519
  # is a resource that stores the authentication settings for users in
@@ -1510,8 +1626,8 @@ module Aws::Connect
1510
1626
  end
1511
1627
 
1512
1628
  # This API is in preview release for Amazon Connect and is subject to
1513
- # change. To request access to this API, contact Amazon Web Services
1514
- # Support.
1629
+ # change. To request access to this API, contact Amazon Web
1630
+ # ServicesSupport.
1515
1631
  #
1516
1632
  # A summary of a given authentication profile.
1517
1633
  #
@@ -3981,6 +4097,9 @@ module Aws::Connect
3981
4097
 
3982
4098
  # @!attribute [rw] client_token
3983
4099
  # The idempotency token.
4100
+ #
4101
+ # **A suitable default value is auto-generated.** You should normally
4102
+ # not need to pass this option.
3984
4103
  # @return [String]
3985
4104
  #
3986
4105
  # @!attribute [rw] identity_management_type
@@ -6027,10 +6146,25 @@ module Aws::Connect
6027
6146
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
6028
6147
  # @return [String]
6029
6148
  #
6149
+ # @!attribute [rw] client_token
6150
+ # A unique, case-sensitive identifier that you provide to ensure the
6151
+ # idempotency of the request. If not provided, the Amazon Web Services
6152
+ # SDK populates this field. For more information about idempotency,
6153
+ # see [Making retries safe with idempotent APIs][1].
6154
+ #
6155
+ # **A suitable default value is auto-generated.** You should normally
6156
+ # not need to pass this option.
6157
+ #
6158
+ #
6159
+ #
6160
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
6161
+ # @return [String]
6162
+ #
6030
6163
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteInstanceRequest AWS API Documentation
6031
6164
  #
6032
6165
  class DeleteInstanceRequest < Struct.new(
6033
- :instance_id)
6166
+ :instance_id,
6167
+ :client_token)
6034
6168
  SENSITIVE = []
6035
6169
  include Aws::Structure
6036
6170
  end
@@ -7508,11 +7642,26 @@ module Aws::Connect
7508
7642
  # The domain URL of the integrated application.
7509
7643
  # @return [String]
7510
7644
  #
7645
+ # @!attribute [rw] client_token
7646
+ # A unique, case-sensitive identifier that you provide to ensure the
7647
+ # idempotency of the request. If not provided, the Amazon Web Services
7648
+ # SDK populates this field. For more information about idempotency,
7649
+ # see [Making retries safe with idempotent APIs][1].
7650
+ #
7651
+ # **A suitable default value is auto-generated.** You should normally
7652
+ # not need to pass this option.
7653
+ #
7654
+ #
7655
+ #
7656
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7657
+ # @return [String]
7658
+ #
7511
7659
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateApprovedOriginRequest AWS API Documentation
7512
7660
  #
7513
7661
  class DisassociateApprovedOriginRequest < Struct.new(
7514
7662
  :instance_id,
7515
- :origin)
7663
+ :origin,
7664
+ :client_token)
7516
7665
  SENSITIVE = []
7517
7666
  include Aws::Structure
7518
7667
  end
@@ -7534,12 +7683,27 @@ module Aws::Connect
7534
7683
  # The Amazon Lex V2 bot to disassociate from the instance.
7535
7684
  # @return [Types::LexV2Bot]
7536
7685
  #
7686
+ # @!attribute [rw] client_token
7687
+ # A unique, case-sensitive identifier that you provide to ensure the
7688
+ # idempotency of the request. If not provided, the Amazon Web Services
7689
+ # SDK populates this field. For more information about idempotency,
7690
+ # see [Making retries safe with idempotent APIs][1].
7691
+ #
7692
+ # **A suitable default value is auto-generated.** You should normally
7693
+ # not need to pass this option.
7694
+ #
7695
+ #
7696
+ #
7697
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7698
+ # @return [String]
7699
+ #
7537
7700
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateBotRequest AWS API Documentation
7538
7701
  #
7539
7702
  class DisassociateBotRequest < Struct.new(
7540
7703
  :instance_id,
7541
7704
  :lex_bot,
7542
- :lex_v2_bot)
7705
+ :lex_v2_bot,
7706
+ :client_token)
7543
7707
  SENSITIVE = []
7544
7708
  include Aws::Structure
7545
7709
  end
@@ -7599,12 +7763,27 @@ module Aws::Connect
7599
7763
  # A valid resource type.
7600
7764
  # @return [String]
7601
7765
  #
7766
+ # @!attribute [rw] client_token
7767
+ # A unique, case-sensitive identifier that you provide to ensure the
7768
+ # idempotency of the request. If not provided, the Amazon Web Services
7769
+ # SDK populates this field. For more information about idempotency,
7770
+ # see [Making retries safe with idempotent APIs][1].
7771
+ #
7772
+ # **A suitable default value is auto-generated.** You should normally
7773
+ # not need to pass this option.
7774
+ #
7775
+ #
7776
+ #
7777
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7778
+ # @return [String]
7779
+ #
7602
7780
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfigRequest AWS API Documentation
7603
7781
  #
7604
7782
  class DisassociateInstanceStorageConfigRequest < Struct.new(
7605
7783
  :instance_id,
7606
7784
  :association_id,
7607
- :resource_type)
7785
+ :resource_type,
7786
+ :client_token)
7608
7787
  SENSITIVE = []
7609
7788
  include Aws::Structure
7610
7789
  end
@@ -7623,11 +7802,26 @@ module Aws::Connect
7623
7802
  # disassociated.
7624
7803
  # @return [String]
7625
7804
  #
7805
+ # @!attribute [rw] client_token
7806
+ # A unique, case-sensitive identifier that you provide to ensure the
7807
+ # idempotency of the request. If not provided, the Amazon Web Services
7808
+ # SDK populates this field. For more information about idempotency,
7809
+ # see [Making retries safe with idempotent APIs][1].
7810
+ #
7811
+ # **A suitable default value is auto-generated.** You should normally
7812
+ # not need to pass this option.
7813
+ #
7814
+ #
7815
+ #
7816
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7817
+ # @return [String]
7818
+ #
7626
7819
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLambdaFunctionRequest AWS API Documentation
7627
7820
  #
7628
7821
  class DisassociateLambdaFunctionRequest < Struct.new(
7629
7822
  :instance_id,
7630
- :function_arn)
7823
+ :function_arn,
7824
+ :client_token)
7631
7825
  SENSITIVE = []
7632
7826
  include Aws::Structure
7633
7827
  end
@@ -7650,12 +7844,27 @@ module Aws::Connect
7650
7844
  # created.
7651
7845
  # @return [String]
7652
7846
  #
7847
+ # @!attribute [rw] client_token
7848
+ # A unique, case-sensitive identifier that you provide to ensure the
7849
+ # idempotency of the request. If not provided, the Amazon Web Services
7850
+ # SDK populates this field. For more information about idempotency,
7851
+ # see [Making retries safe with idempotent APIs][1].
7852
+ #
7853
+ # **A suitable default value is auto-generated.** You should normally
7854
+ # not need to pass this option.
7855
+ #
7856
+ #
7857
+ #
7858
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7859
+ # @return [String]
7860
+ #
7653
7861
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLexBotRequest AWS API Documentation
7654
7862
  #
7655
7863
  class DisassociateLexBotRequest < Struct.new(
7656
7864
  :instance_id,
7657
7865
  :bot_name,
7658
- :lex_region)
7866
+ :lex_region,
7867
+ :client_token)
7659
7868
  SENSITIVE = []
7660
7869
  include Aws::Structure
7661
7870
  end
@@ -7750,11 +7959,26 @@ module Aws::Connect
7750
7959
  # resource type and storage config for the given instance ID.
7751
7960
  # @return [String]
7752
7961
  #
7962
+ # @!attribute [rw] client_token
7963
+ # A unique, case-sensitive identifier that you provide to ensure the
7964
+ # idempotency of the request. If not provided, the Amazon Web Services
7965
+ # SDK populates this field. For more information about idempotency,
7966
+ # see [Making retries safe with idempotent APIs][1].
7967
+ #
7968
+ # **A suitable default value is auto-generated.** You should normally
7969
+ # not need to pass this option.
7970
+ #
7971
+ #
7972
+ #
7973
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
7974
+ # @return [String]
7975
+ #
7753
7976
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateSecurityKeyRequest AWS API Documentation
7754
7977
  #
7755
7978
  class DisassociateSecurityKeyRequest < Struct.new(
7756
7979
  :instance_id,
7757
- :association_id)
7980
+ :association_id,
7981
+ :client_token)
7758
7982
  SENSITIVE = []
7759
7983
  include Aws::Structure
7760
7984
  end
@@ -10328,11 +10552,12 @@ module Aws::Connect
10328
10552
  # `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
10329
10553
  # \| `CASE_STATUS` \| `CHANNEL` \|
10330
10554
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
10331
- # \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
10332
- # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
10333
- # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
10334
- # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
10335
- # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10555
+ # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
10556
+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
10557
+ # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
10558
+ # `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
10559
+ # `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
10560
+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10336
10561
  # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
10337
10562
  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
10338
10563
  # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
@@ -10392,12 +10617,20 @@ module Aws::Connect
10392
10617
  # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
10393
10618
  # `CASE_STATUS` \| `CHANNEL` \|
10394
10619
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
10395
- # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
10396
- # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
10397
- # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10398
- # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
10399
- # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
10400
- # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
10620
+ # \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
10621
+ # `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID`
10622
+ # \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
10623
+ # `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
10624
+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
10625
+ # \| `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
10626
+ # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
10627
+ # `ROUTING_STEP_EXPRESSION`
10628
+ #
10629
+ # Type: Array of strings
10630
+ #
10631
+ # Array Members: Maximum number of 4 items
10632
+ #
10633
+ # Required: No
10401
10634
  # @return [Array<String>]
10402
10635
  #
10403
10636
  # @!attribute [rw] metrics
@@ -10644,6 +10877,16 @@ module Aws::Connect
10644
10877
  #
10645
10878
  # UI name: [Average dials per minute][23]
10646
10879
  #
10880
+ # AVG\_EVALUATION\_SCORE
10881
+ #
10882
+ # : Unit: Percent
10883
+ #
10884
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
10885
+ # Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
10886
+ # Evaluation Source, Form Version, Queue, Routing Profile
10887
+ #
10888
+ # UI name: [Average agent evaluation score][24]
10889
+ #
10647
10890
  # AVG\_FLOW\_TIME
10648
10891
  #
10649
10892
  # : Unit: Seconds
@@ -10654,7 +10897,7 @@ module Aws::Connect
10654
10897
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10655
10898
  # published timestamp
10656
10899
  #
10657
- # UI name: [Average flow time][24]
10900
+ # UI name: [Average flow time][25]
10658
10901
  #
10659
10902
  # AVG\_GREETING\_TIME\_AGENT
10660
10903
  #
@@ -10667,7 +10910,7 @@ module Aws::Connect
10667
10910
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10668
10911
  # Q in Connect
10669
10912
  #
10670
- # UI name: [Average agent greeting time][25]
10913
+ # UI name: [Average agent greeting time][26]
10671
10914
  #
10672
10915
  # AVG\_HANDLE\_TIME
10673
10916
  #
@@ -10677,7 +10920,7 @@ module Aws::Connect
10677
10920
  # Agent, Agent Hierarchy, Feature,
10678
10921
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
10679
10922
  #
10680
- # UI name: [Average handle time][26]
10923
+ # UI name: [Average handle time][27]
10681
10924
  #
10682
10925
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10683
10926
  #
@@ -10691,7 +10934,7 @@ module Aws::Connect
10691
10934
  # Agent, Agent Hierarchy, Feature,
10692
10935
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10693
10936
  #
10694
- # UI name: [Average customer hold time][27]
10937
+ # UI name: [Average customer hold time][28]
10695
10938
  #
10696
10939
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10697
10940
  #
@@ -10705,7 +10948,7 @@ module Aws::Connect
10705
10948
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10706
10949
  # Q in Connect
10707
10950
  #
10708
- # UI name: [Average customer hold time all contacts][28]
10951
+ # UI name: [Average customer hold time all contacts][29]
10709
10952
  #
10710
10953
  # AVG\_HOLDS
10711
10954
  #
@@ -10715,7 +10958,7 @@ module Aws::Connect
10715
10958
  # Agent, Agent Hierarchy, Feature,
10716
10959
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10717
10960
  #
10718
- # UI name: [Average holds][29]
10961
+ # UI name: [Average holds][30]
10719
10962
  #
10720
10963
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10721
10964
  #
@@ -10729,7 +10972,7 @@ module Aws::Connect
10729
10972
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10730
10973
  # Q in Connect
10731
10974
  #
10732
- # UI name: [Average agent interaction and customer hold time][30]
10975
+ # UI name: [Average agent interaction and customer hold time][31]
10733
10976
  #
10734
10977
  # AVG\_INTERACTION\_TIME
10735
10978
  #
@@ -10740,7 +10983,7 @@ module Aws::Connect
10740
10983
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10741
10984
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10742
10985
  #
10743
- # UI name: [Average agent interaction time][31]
10986
+ # UI name: [Average agent interaction time][32]
10744
10987
  #
10745
10988
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10746
10989
  #
@@ -10757,7 +11000,7 @@ module Aws::Connect
10757
11000
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10758
11001
  # Q in Connect
10759
11002
  #
10760
- # UI name: [Average agent interruptions][32]
11003
+ # UI name: [Average agent interruptions][33]
10761
11004
  #
10762
11005
  # AVG\_INTERRUPTION\_TIME\_AGENT
10763
11006
  #
@@ -10770,7 +11013,7 @@ module Aws::Connect
10770
11013
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10771
11014
  # Q in Connect
10772
11015
  #
10773
- # UI name: [Average agent interruption time][33]
11016
+ # UI name: [Average agent interruption time][34]
10774
11017
  #
10775
11018
  # AVG\_NON\_TALK\_TIME
10776
11019
  #
@@ -10783,7 +11026,7 @@ module Aws::Connect
10783
11026
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10784
11027
  # Q in Connect
10785
11028
  #
10786
- # UI name: [Average non-talk time][34]
11029
+ # UI name: [Average non-talk time][35]
10787
11030
  #
10788
11031
  # AVG\_QUEUE\_ANSWER\_TIME
10789
11032
  #
@@ -10792,7 +11035,7 @@ module Aws::Connect
10792
11035
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10793
11036
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10794
11037
  #
10795
- # UI name: [Average queue answer time][35]
11038
+ # UI name: [Average queue answer time][36]
10796
11039
  #
10797
11040
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10798
11041
  #
@@ -10805,7 +11048,7 @@ module Aws::Connect
10805
11048
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10806
11049
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10807
11050
  #
10808
- # UI name: [Average resolution time][36]
11051
+ # UI name: [Average resolution time][37]
10809
11052
  #
10810
11053
  # AVG\_TALK\_TIME
10811
11054
  #
@@ -10818,7 +11061,7 @@ module Aws::Connect
10818
11061
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10819
11062
  # Q in Connect
10820
11063
  #
10821
- # UI name: [Average talk time][37]
11064
+ # UI name: [Average talk time][38]
10822
11065
  #
10823
11066
  # AVG\_TALK\_TIME\_AGENT
10824
11067
  #
@@ -10831,7 +11074,7 @@ module Aws::Connect
10831
11074
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10832
11075
  # Q in Connect
10833
11076
  #
10834
- # UI name: [Average agent talk time][38]
11077
+ # UI name: [Average agent talk time][39]
10835
11078
  #
10836
11079
  # AVG\_TALK\_TIME\_CUSTOMER
10837
11080
  #
@@ -10844,7 +11087,7 @@ module Aws::Connect
10844
11087
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10845
11088
  # Q in Connect
10846
11089
  #
10847
- # UI name: [Average customer talk time][39]
11090
+ # UI name: [Average customer talk time][40]
10848
11091
  #
10849
11092
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10850
11093
  #
@@ -10855,7 +11098,17 @@ module Aws::Connect
10855
11098
  #
10856
11099
  # Valid groupings and filters: Campaign
10857
11100
  #
10858
- # UI name: [Average wait time after customer connection][40]
11101
+ # UI name: [Average wait time after customer connection][41]
11102
+ #
11103
+ # AVG\_WEIGHTED\_EVALUATION\_SCORE
11104
+ #
11105
+ # : Unit: Percent
11106
+ #
11107
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11108
+ # Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
11109
+ # Evaluation Source, Form Version, Queue, Routing Profile
11110
+ #
11111
+ # UI name: [Average weighted agent evaluation score][42]
10859
11112
  #
10860
11113
  # BOT\_CONVERSATIONS\_COMPLETED
10861
11114
  #
@@ -10868,7 +11121,7 @@ module Aws::Connect
10868
11121
  # Initiation method, Invoking resource type, Parent flows resource
10869
11122
  # ID
10870
11123
  #
10871
- # UI name: [Bot conversations][41]
11124
+ # UI name: [Bot conversations][43]
10872
11125
  #
10873
11126
  # BOT\_INTENTS\_COMPLETED
10874
11127
  #
@@ -10881,7 +11134,7 @@ module Aws::Connect
10881
11134
  # published timestamp, Initiation method, Invoking resource type,
10882
11135
  # Parent flows resource ID
10883
11136
  #
10884
- # UI name: [Bot intents completed][42]
11137
+ # UI name: [Bot intents completed][44]
10885
11138
  #
10886
11139
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10887
11140
  #
@@ -10896,7 +11149,7 @@ module Aws::Connect
10896
11149
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10897
11150
  # `GT` (for *Greater than*).
10898
11151
  #
10899
- # UI name: [Campaign contacts abandoned after X][43]
11152
+ # UI name: [Campaign contacts abandoned after X][45]
10900
11153
  #
10901
11154
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10902
11155
  #
@@ -10911,7 +11164,7 @@ module Aws::Connect
10911
11164
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10912
11165
  # `GT` (for *Greater than*).
10913
11166
  #
10914
- # UI name: [Campaign contacts abandoned after X rate][44]
11167
+ # UI name: [Campaign contacts abandoned after X rate][46]
10915
11168
  #
10916
11169
  # CAMPAIGN\_INTERACTIONS
10917
11170
  #
@@ -10924,7 +11177,7 @@ module Aws::Connect
10924
11177
  #
10925
11178
  # Valid groupings and filters: Campaign
10926
11179
  #
10927
- # UI name: [Campaign interactions][45]
11180
+ # UI name: [Campaign interactions][47]
10928
11181
  #
10929
11182
  # CAMPAIGN\_SEND\_ATTEMPTS
10930
11183
  #
@@ -10935,7 +11188,7 @@ module Aws::Connect
10935
11188
  # Valid groupings and filters: Campaign, Channel,
10936
11189
  # contact/segmentAttributes/connect:Subtype
10937
11190
  #
10938
- # UI name: [Campaign send attempts][46]
11191
+ # UI name: [Campaign send attempts][48]
10939
11192
  #
10940
11193
  # CASES\_CREATED
10941
11194
  #
@@ -10945,7 +11198,7 @@ module Aws::Connect
10945
11198
  #
10946
11199
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10947
11200
  #
10948
- # UI name: [Cases created][47]
11201
+ # UI name: [Cases created][49]
10949
11202
  #
10950
11203
  # CONTACTS\_CREATED
10951
11204
  #
@@ -10956,7 +11209,7 @@ module Aws::Connect
10956
11209
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10957
11210
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10958
11211
  #
10959
- # UI name: [Contacts created][48]
11212
+ # UI name: [Contacts created][50]
10960
11213
  #
10961
11214
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10962
11215
  #
@@ -10973,7 +11226,7 @@ module Aws::Connect
10973
11226
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
10974
11227
  # Q in Connect
10975
11228
  #
10976
- # UI name: [API contacts handled][49]
11229
+ # UI name: [API contacts handled][51]
10977
11230
  #
10978
11231
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10979
11232
  #
@@ -10988,7 +11241,7 @@ module Aws::Connect
10988
11241
  # Valid groupings and filters: Queue, Channel, Agent, Agent
10989
11242
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
10990
11243
  #
10991
- # UI name: [Contacts handled (connected to agent timestamp)][50]
11244
+ # UI name: [Contacts handled (connected to agent timestamp)][52]
10992
11245
  #
10993
11246
  # CONTACTS\_HOLD\_ABANDONS
10994
11247
  #
@@ -10998,7 +11251,7 @@ module Aws::Connect
10998
11251
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10999
11252
  # Q in Connect
11000
11253
  #
11001
- # UI name: [Contacts hold disconnect][50]
11254
+ # UI name: [Contacts hold disconnect][52]
11002
11255
  #
11003
11256
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
11004
11257
  #
@@ -11007,7 +11260,7 @@ module Aws::Connect
11007
11260
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11008
11261
  # Agent, Agent Hierarchy, Q in Connect
11009
11262
  #
11010
- # UI name: [Contacts hold agent disconnect][51]
11263
+ # UI name: [Contacts hold agent disconnect][53]
11011
11264
  #
11012
11265
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
11013
11266
  #
@@ -11016,7 +11269,7 @@ module Aws::Connect
11016
11269
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11017
11270
  # Agent, Agent Hierarchy, Q in Connect
11018
11271
  #
11019
- # UI name: [Contacts hold customer disconnect][52]
11272
+ # UI name: [Contacts hold customer disconnect][54]
11020
11273
  #
11021
11274
  # CONTACTS\_PUT\_ON\_HOLD
11022
11275
  #
@@ -11025,7 +11278,7 @@ module Aws::Connect
11025
11278
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11026
11279
  # Agent, Agent Hierarchy, Q in Connect
11027
11280
  #
11028
- # UI name: [Contacts put on hold][52]
11281
+ # UI name: [Contacts put on hold][54]
11029
11282
  #
11030
11283
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
11031
11284
  #
@@ -11034,7 +11287,7 @@ module Aws::Connect
11034
11287
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11035
11288
  # Agent, Agent Hierarchy, Q in Connect
11036
11289
  #
11037
- # UI name: [Contacts transferred out external][53]
11290
+ # UI name: [Contacts transferred out external][55]
11038
11291
  #
11039
11292
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
11040
11293
  #
@@ -11043,7 +11296,7 @@ module Aws::Connect
11043
11296
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11044
11297
  # Agent, Agent Hierarchy, Q in Connect
11045
11298
  #
11046
- # UI name: [Contacts transferred out internal][54]
11299
+ # UI name: [Contacts transferred out internal][56]
11047
11300
  #
11048
11301
  # CONTACTS\_QUEUED
11049
11302
  #
@@ -11053,7 +11306,7 @@ module Aws::Connect
11053
11306
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11054
11307
  # Q in Connect
11055
11308
  #
11056
- # UI name: [Contacts queued][55]
11309
+ # UI name: [Contacts queued][57]
11057
11310
  #
11058
11311
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
11059
11312
  #
@@ -11062,7 +11315,7 @@ module Aws::Connect
11062
11315
  # Valid groupings and filters: Queue, Channel, Agent, Agent
11063
11316
  # Hierarchy, contact/segmentAttributes/connect:Subtype
11064
11317
  #
11065
- # UI name: [Contacts queued (enqueue timestamp)][56]
11318
+ # UI name: [Contacts queued (enqueue timestamp)][58]
11066
11319
  #
11067
11320
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
11068
11321
  #
@@ -11075,7 +11328,7 @@ module Aws::Connect
11075
11328
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11076
11329
  # (for "Less than") or `LTE` (for "Less than equal").
11077
11330
  #
11078
- # UI name: [Contacts removed from queue in X seconds][57]
11331
+ # UI name: [Contacts removed from queue in X seconds][59]
11079
11332
  #
11080
11333
  # CONTACTS\_RESOLVED\_IN\_X
11081
11334
  #
@@ -11088,7 +11341,7 @@ module Aws::Connect
11088
11341
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11089
11342
  # (for "Less than") or `LTE` (for "Less than equal").
11090
11343
  #
11091
- # UI name: [Contacts resolved in X][58]
11344
+ # UI name: [Contacts resolved in X][60]
11092
11345
  #
11093
11346
  # CONTACTS\_TRANSFERRED\_OUT
11094
11347
  #
@@ -11098,7 +11351,7 @@ module Aws::Connect
11098
11351
  # Agent, Agent Hierarchy, Feature,
11099
11352
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11100
11353
  #
11101
- # UI name: [Contacts transferred out][59]
11354
+ # UI name: [Contacts transferred out][61]
11102
11355
  #
11103
11356
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
11104
11357
  #
@@ -11112,7 +11365,7 @@ module Aws::Connect
11112
11365
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11113
11366
  # Q in Connect
11114
11367
  #
11115
- # UI name: [Contacts transferred out by agent][60]
11368
+ # UI name: [Contacts transferred out by agent][62]
11116
11369
  #
11117
11370
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
11118
11371
  #
@@ -11122,7 +11375,7 @@ module Aws::Connect
11122
11375
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11123
11376
  # Q in Connect
11124
11377
  #
11125
- # UI name: [Contacts transferred out queue][60]
11378
+ # UI name: [Contacts transferred out queue][62]
11126
11379
  #
11127
11380
  # CURRENT\_CASES
11128
11381
  #
@@ -11132,7 +11385,7 @@ module Aws::Connect
11132
11385
  #
11133
11386
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11134
11387
  #
11135
- # UI name: [Current cases][61]
11388
+ # UI name: [Current cases][63]
11136
11389
  #
11137
11390
  # DELIVERY\_ATTEMPTS
11138
11391
  #
@@ -11148,7 +11401,7 @@ module Aws::Connect
11148
11401
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
11149
11402
  # Queue, Routing Profile
11150
11403
  #
11151
- # UI name: [Delivery attempts][62]
11404
+ # UI name: [Delivery attempts][64]
11152
11405
  #
11153
11406
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
11154
11407
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -11174,7 +11427,7 @@ module Aws::Connect
11174
11427
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
11175
11428
  # Queue, Routing Profile
11176
11429
  #
11177
- # UI name: [Delivery attempt disposition rate][63]
11430
+ # UI name: [Delivery attempt disposition rate][65]
11178
11431
  #
11179
11432
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
11180
11433
  # available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -11184,6 +11437,16 @@ module Aws::Connect
11184
11437
  #
11185
11438
  # </note>
11186
11439
  #
11440
+ # EVALUATIONS\_PERFORMED
11441
+ #
11442
+ # : Unit: Count
11443
+ #
11444
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11445
+ # Evaluation Form ID, Evaluation Source, Form Version, Queue,
11446
+ # Routing Profile
11447
+ #
11448
+ # UI name: [Evaluations performed][66]
11449
+ #
11187
11450
  # FLOWS\_OUTCOME
11188
11451
  #
11189
11452
  # : Unit: Count
@@ -11194,7 +11457,7 @@ module Aws::Connect
11194
11457
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11195
11458
  # published timestamp
11196
11459
  #
11197
- # UI name: [Flows outcome][64]
11460
+ # UI name: [Flows outcome][67]
11198
11461
  #
11199
11462
  # FLOWS\_STARTED
11200
11463
  #
@@ -11205,7 +11468,7 @@ module Aws::Connect
11205
11468
  # resource ID, Flows resource ID, Initiation method, Resource
11206
11469
  # published timestamp
11207
11470
  #
11208
- # UI name: [Flows started][65]
11471
+ # UI name: [Flows started][68]
11209
11472
  #
11210
11473
  # HUMAN\_ANSWERED\_CALLS
11211
11474
  #
@@ -11217,7 +11480,7 @@ module Aws::Connect
11217
11480
  #
11218
11481
  # Valid groupings and filters: Agent, Campaign
11219
11482
  #
11220
- # UI name: [Human answered][66]
11483
+ # UI name: [Human answered][69]
11221
11484
  #
11222
11485
  # MAX\_FLOW\_TIME
11223
11486
  #
@@ -11229,7 +11492,7 @@ module Aws::Connect
11229
11492
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11230
11493
  # published timestamp
11231
11494
  #
11232
- # UI name: [Maximum flow time][67]
11495
+ # UI name: [Maximum flow time][70]
11233
11496
  #
11234
11497
  # MAX\_QUEUED\_TIME
11235
11498
  #
@@ -11239,7 +11502,7 @@ module Aws::Connect
11239
11502
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11240
11503
  # Q in Connect
11241
11504
  #
11242
- # UI name: [Maximum queued time][68]
11505
+ # UI name: [Maximum queued time][71]
11243
11506
  #
11244
11507
  # MIN\_FLOW\_TIME
11245
11508
  #
@@ -11251,7 +11514,17 @@ module Aws::Connect
11251
11514
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11252
11515
  # published timestamp
11253
11516
  #
11254
- # UI name: [Minimum flow time][69]
11517
+ # UI name: [Minimum flow time][72]
11518
+ #
11519
+ # PERCENT\_AUTOMATIC\_FAILS
11520
+ #
11521
+ # : Unit: Percent
11522
+ #
11523
+ # Valid groupings and filters: Agent, Agent Hierarchy, Channel,
11524
+ # Evaluation Form ID, Evaluation Source, Form Version, Queue,
11525
+ # Routing Profile
11526
+ #
11527
+ # UI name: [Automatic fails percent][73]
11255
11528
  #
11256
11529
  # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
11257
11530
  #
@@ -11264,7 +11537,7 @@ module Aws::Connect
11264
11537
  # Initiation method, Invoking resource type, Parent flows resource
11265
11538
  # ID
11266
11539
  #
11267
- # UI name: [Percent bot conversations outcome][70]
11540
+ # UI name: [Percent bot conversations outcome][74]
11268
11541
  #
11269
11542
  # PERCENT\_BOT\_INTENTS\_OUTCOME
11270
11543
  #
@@ -11277,7 +11550,7 @@ module Aws::Connect
11277
11550
  # published timestamp, Initiation method, Invoking resource type,
11278
11551
  # Parent flows resource ID
11279
11552
  #
11280
- # UI name: [Percent bot intents outcome][71]
11553
+ # UI name: [Percent bot intents outcome][75]
11281
11554
  #
11282
11555
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
11283
11556
  #
@@ -11287,7 +11560,7 @@ module Aws::Connect
11287
11560
  #
11288
11561
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11289
11562
  #
11290
- # UI name: [Cases resolved on first contact][72]
11563
+ # UI name: [Cases resolved on first contact][76]
11291
11564
  #
11292
11565
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
11293
11566
  #
@@ -11319,7 +11592,7 @@ module Aws::Connect
11319
11592
  # Flows outcome type, Flows resource ID, Initiation method, Resource
11320
11593
  # published timestamp
11321
11594
  #
11322
- # UI name: [Flows outcome percentage][73].
11595
+ # UI name: [Flows outcome percentage][77].
11323
11596
  #
11324
11597
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
11325
11598
  #
@@ -11336,7 +11609,7 @@ module Aws::Connect
11336
11609
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11337
11610
  # Q in Connect
11338
11611
  #
11339
- # UI name: [Non-talk time percent][74]
11612
+ # UI name: [Non-talk time percent][78]
11340
11613
  #
11341
11614
  # PERCENT\_TALK\_TIME
11342
11615
  #
@@ -11349,7 +11622,7 @@ module Aws::Connect
11349
11622
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11350
11623
  # Q in Connect
11351
11624
  #
11352
- # UI name: [Talk time percent][75]
11625
+ # UI name: [Talk time percent][79]
11353
11626
  #
11354
11627
  # PERCENT\_TALK\_TIME\_AGENT
11355
11628
  #
@@ -11362,7 +11635,7 @@ module Aws::Connect
11362
11635
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11363
11636
  # Q in Connect
11364
11637
  #
11365
- # UI name: [Agent talk time percent][76]
11638
+ # UI name: [Agent talk time percent][80]
11366
11639
  #
11367
11640
  # PERCENT\_TALK\_TIME\_CUSTOMER
11368
11641
  #
@@ -11375,7 +11648,7 @@ module Aws::Connect
11375
11648
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11376
11649
  # Q in Connect
11377
11650
  #
11378
- # UI name: [Customer talk time percent][77]
11651
+ # UI name: [Customer talk time percent][81]
11379
11652
  #
11380
11653
  # REOPENED\_CASE\_ACTIONS
11381
11654
  #
@@ -11385,7 +11658,7 @@ module Aws::Connect
11385
11658
  #
11386
11659
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11387
11660
  #
11388
- # UI name: [Cases reopened][78]
11661
+ # UI name: [Cases reopened][82]
11389
11662
  #
11390
11663
  # RESOLVED\_CASE\_ACTIONS
11391
11664
  #
@@ -11395,7 +11668,7 @@ module Aws::Connect
11395
11668
  #
11396
11669
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
11397
11670
  #
11398
- # UI name: [Cases resolved][79]
11671
+ # UI name: [Cases resolved][83]
11399
11672
  #
11400
11673
  # SERVICE\_LEVEL
11401
11674
  #
@@ -11410,7 +11683,7 @@ module Aws::Connect
11410
11683
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11411
11684
  # (for "Less than") or `LTE` (for "Less than equal").
11412
11685
  #
11413
- # UI name: [Service level X][80]
11686
+ # UI name: [Service level X][84]
11414
11687
  #
11415
11688
  # STEP\_CONTACTS\_QUEUED
11416
11689
  #
@@ -11428,7 +11701,7 @@ module Aws::Connect
11428
11701
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11429
11702
  # Agent, Agent Hierarchy, Q in Connect
11430
11703
  #
11431
- # UI name: [After contact work time][81]
11704
+ # UI name: [After contact work time][85]
11432
11705
  #
11433
11706
  # SUM\_CONNECTING\_TIME\_AGENT
11434
11707
  #
@@ -11441,7 +11714,7 @@ module Aws::Connect
11441
11714
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11442
11715
  # Agent, Agent Hierarchy
11443
11716
  #
11444
- # UI name: [Agent API connecting time][82]
11717
+ # UI name: [Agent API connecting time][86]
11445
11718
  #
11446
11719
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
11447
11720
  # this metric.
@@ -11463,7 +11736,7 @@ module Aws::Connect
11463
11736
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11464
11737
  # RoutingStepExpression, Q in Connect
11465
11738
  #
11466
- # UI name: [Contact abandoned][83]
11739
+ # UI name: [Contact abandoned][87]
11467
11740
  #
11468
11741
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
11469
11742
  #
@@ -11476,7 +11749,7 @@ module Aws::Connect
11476
11749
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11477
11750
  # (for "Less than") or `LTE` (for "Less than equal").
11478
11751
  #
11479
- # UI name: [Contacts abandoned in X seconds][84]
11752
+ # UI name: [Contacts abandoned in X seconds][88]
11480
11753
  #
11481
11754
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
11482
11755
  #
@@ -11489,7 +11762,7 @@ module Aws::Connect
11489
11762
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
11490
11763
  # (for "Less than") or `LTE` (for "Less than equal").
11491
11764
  #
11492
- # UI name: [Contacts answered in X seconds][85]
11765
+ # UI name: [Contacts answered in X seconds][89]
11493
11766
  #
11494
11767
  # SUM\_CONTACT\_FLOW\_TIME
11495
11768
  #
@@ -11498,7 +11771,7 @@ module Aws::Connect
11498
11771
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11499
11772
  # Agent, Agent Hierarchy, Q in Connect
11500
11773
  #
11501
- # UI name: [Contact flow time][86]
11774
+ # UI name: [Contact flow time][90]
11502
11775
  #
11503
11776
  # SUM\_CONTACT\_TIME\_AGENT
11504
11777
  #
@@ -11507,7 +11780,7 @@ module Aws::Connect
11507
11780
  # Valid groupings and filters: Routing Profile, Agent, Agent
11508
11781
  # Hierarchy
11509
11782
  #
11510
- # UI name: [Agent on contact time][87]
11783
+ # UI name: [Agent on contact time][91]
11511
11784
  #
11512
11785
  # SUM\_CONTACTS\_DISCONNECTED
11513
11786
  #
@@ -11519,7 +11792,7 @@ module Aws::Connect
11519
11792
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11520
11793
  # Q in Connect
11521
11794
  #
11522
- # UI name: [Contact disconnected][88]
11795
+ # UI name: [Contact disconnected][92]
11523
11796
  #
11524
11797
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
11525
11798
  #
@@ -11528,7 +11801,7 @@ module Aws::Connect
11528
11801
  # Valid groupings and filters: Routing Profile, Agent, Agent
11529
11802
  # Hierarchy
11530
11803
  #
11531
- # UI name: [Error status time][89]
11804
+ # UI name: [Error status time][93]
11532
11805
  #
11533
11806
  # SUM\_HANDLE\_TIME
11534
11807
  #
@@ -11537,7 +11810,7 @@ module Aws::Connect
11537
11810
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11538
11811
  # Agent, Agent Hierarchy, Q in Connect
11539
11812
  #
11540
- # UI name: [Contact handle time][90]
11813
+ # UI name: [Contact handle time][94]
11541
11814
  #
11542
11815
  # SUM\_HOLD\_TIME
11543
11816
  #
@@ -11546,7 +11819,7 @@ module Aws::Connect
11546
11819
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11547
11820
  # Agent, Agent Hierarchy, Q in Connect
11548
11821
  #
11549
- # UI name: [Customer hold time][91]
11822
+ # UI name: [Customer hold time][95]
11550
11823
  #
11551
11824
  # SUM\_IDLE\_TIME\_AGENT
11552
11825
  #
@@ -11555,7 +11828,7 @@ module Aws::Connect
11555
11828
  # Valid groupings and filters: Routing Profile, Agent, Agent
11556
11829
  # Hierarchy
11557
11830
  #
11558
- # UI name: [Agent idle time][92]
11831
+ # UI name: [Agent idle time][96]
11559
11832
  #
11560
11833
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11561
11834
  #
@@ -11564,7 +11837,7 @@ module Aws::Connect
11564
11837
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11565
11838
  # Agent, Agent Hierarchy, Q in Connect
11566
11839
  #
11567
- # UI name: [Agent interaction and hold time][93]
11840
+ # UI name: [Agent interaction and hold time][97]
11568
11841
  #
11569
11842
  # SUM\_INTERACTION\_TIME
11570
11843
  #
@@ -11573,7 +11846,7 @@ module Aws::Connect
11573
11846
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11574
11847
  # Agent, Agent Hierarchy
11575
11848
  #
11576
- # UI name: [Agent interaction time][94]
11849
+ # UI name: [Agent interaction time][98]
11577
11850
  #
11578
11851
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11579
11852
  #
@@ -11582,7 +11855,7 @@ module Aws::Connect
11582
11855
  # Valid groupings and filters: Routing Profile, Agent, Agent
11583
11856
  # Hierarchy
11584
11857
  #
11585
- # UI name: [Non-Productive Time][95]
11858
+ # UI name: [Non-Productive Time][99]
11586
11859
  #
11587
11860
  # SUM\_ONLINE\_TIME\_AGENT
11588
11861
  #
@@ -11591,7 +11864,7 @@ module Aws::Connect
11591
11864
  # Valid groupings and filters: Routing Profile, Agent, Agent
11592
11865
  # Hierarchy
11593
11866
  #
11594
- # UI name: [Online time][96]
11867
+ # UI name: [Online time][100]
11595
11868
  #
11596
11869
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11597
11870
  #
@@ -11600,7 +11873,7 @@ module Aws::Connect
11600
11873
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11601
11874
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11602
11875
  #
11603
- # UI name: [Callback attempts][97]
11876
+ # UI name: [Callback attempts][101]
11604
11877
  #
11605
11878
  #
11606
11879
  #
@@ -11627,80 +11900,84 @@ module Aws::Connect
11627
11900
  # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
11628
11901
  # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
11629
11902
  # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
11630
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11631
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11632
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11633
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11634
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11635
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11636
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11637
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11638
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11639
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11640
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11641
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11642
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11643
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11644
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11645
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11646
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11647
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
11648
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
11649
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11650
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11651
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11652
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11653
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11654
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11655
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11656
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11657
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11658
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11659
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11660
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11661
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11662
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11663
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11664
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11665
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11666
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11667
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11668
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11669
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11670
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11671
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11672
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11673
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11674
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11675
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11676
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
11677
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
11678
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11679
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11680
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11681
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11682
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11683
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11684
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11685
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11686
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11687
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11688
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11689
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11690
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11691
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11692
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11693
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11694
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11695
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11696
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11697
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11698
- # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11699
- # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11700
- # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11701
- # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11702
- # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11703
- # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11903
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
11904
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11905
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11906
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11907
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11908
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11909
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11910
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11911
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11912
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11913
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11914
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11915
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11916
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11917
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11918
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11919
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11920
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11921
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
11922
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
11923
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
11924
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11925
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11926
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11927
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11928
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11929
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11930
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11931
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11932
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11933
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11934
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11935
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11936
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11937
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11938
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11939
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11940
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11941
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11942
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11943
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11944
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11945
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
11946
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11947
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11948
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11949
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11950
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11951
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11952
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
11953
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
11954
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
11955
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11956
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11957
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11958
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11959
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11960
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11961
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11962
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11963
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11964
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11965
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11966
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11967
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11968
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11969
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11970
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11971
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11972
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11973
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11974
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11975
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11976
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11977
+ # [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11978
+ # [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11979
+ # [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11980
+ # [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11704
11981
  # @return [Array<Types::MetricV2>]
11705
11982
  #
11706
11983
  # @!attribute [rw] next_token
@@ -13464,6 +13741,55 @@ module Aws::Connect
13464
13741
  include Aws::Structure
13465
13742
  end
13466
13743
 
13744
+ # @!attribute [rw] instance_id
13745
+ # The identifier of the Amazon Connect instance. You can [find the
13746
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
13747
+ #
13748
+ #
13749
+ #
13750
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
13751
+ # @return [String]
13752
+ #
13753
+ # @!attribute [rw] next_token
13754
+ # The token for the next set of results. Use the value returned in the
13755
+ # previous response in the next request to retrieve the next set of
13756
+ # results.
13757
+ # @return [String]
13758
+ #
13759
+ # @!attribute [rw] max_results
13760
+ # The maximum number of results to return per page.
13761
+ # @return [Integer]
13762
+ #
13763
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataLakeDataSetsRequest AWS API Documentation
13764
+ #
13765
+ class ListAnalyticsDataLakeDataSetsRequest < Struct.new(
13766
+ :instance_id,
13767
+ :next_token,
13768
+ :max_results)
13769
+ SENSITIVE = []
13770
+ include Aws::Structure
13771
+ end
13772
+
13773
+ # @!attribute [rw] results
13774
+ # An array of successful results: `DataSetId`, `DataSetName`. This is
13775
+ # a paginated API, so `nextToken` is given if there are more results
13776
+ # to be returned.
13777
+ # @return [Array<Types::AnalyticsDataSetsResult>]
13778
+ #
13779
+ # @!attribute [rw] next_token
13780
+ # If there are additional results, this is the token for the next set
13781
+ # of results.
13782
+ # @return [String]
13783
+ #
13784
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataLakeDataSetsResponse AWS API Documentation
13785
+ #
13786
+ class ListAnalyticsDataLakeDataSetsResponse < Struct.new(
13787
+ :results,
13788
+ :next_token)
13789
+ SENSITIVE = []
13790
+ include Aws::Structure
13791
+ end
13792
+
13467
13793
  # @!attribute [rw] instance_id
13468
13794
  # The identifier of the Amazon Connect instance. You can [find the
13469
13795
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -24545,7 +24871,7 @@ module Aws::Connect
24545
24871
  # The type of attribute.
24546
24872
  #
24547
24873
  # <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
24548
- # access this feature, contact Amazon Web Services Support for
24874
+ # access this feature, contact Amazon Web ServicesSupport for
24549
24875
  # allowlisting.
24550
24876
  #
24551
24877
  # </note>
@@ -24555,12 +24881,27 @@ module Aws::Connect
24555
24881
  # The value for the attribute. Maximum character limit is 100.
24556
24882
  # @return [String]
24557
24883
  #
24884
+ # @!attribute [rw] client_token
24885
+ # A unique, case-sensitive identifier that you provide to ensure the
24886
+ # idempotency of the request. If not provided, the Amazon Web Services
24887
+ # SDK populates this field. For more information about idempotency,
24888
+ # see [Making retries safe with idempotent APIs][1].
24889
+ #
24890
+ # **A suitable default value is auto-generated.** You should normally
24891
+ # not need to pass this option.
24892
+ #
24893
+ #
24894
+ #
24895
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
24896
+ # @return [String]
24897
+ #
24558
24898
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceAttributeRequest AWS API Documentation
24559
24899
  #
24560
24900
  class UpdateInstanceAttributeRequest < Struct.new(
24561
24901
  :instance_id,
24562
24902
  :attribute_type,
24563
- :value)
24903
+ :value,
24904
+ :client_token)
24564
24905
  SENSITIVE = []
24565
24906
  include Aws::Structure
24566
24907
  end
@@ -24587,13 +24928,28 @@ module Aws::Connect
24587
24928
  # The storage configuration for the instance.
24588
24929
  # @return [Types::InstanceStorageConfig]
24589
24930
  #
24931
+ # @!attribute [rw] client_token
24932
+ # A unique, case-sensitive identifier that you provide to ensure the
24933
+ # idempotency of the request. If not provided, the Amazon Web Services
24934
+ # SDK populates this field. For more information about idempotency,
24935
+ # see [Making retries safe with idempotent APIs][1].
24936
+ #
24937
+ # **A suitable default value is auto-generated.** You should normally
24938
+ # not need to pass this option.
24939
+ #
24940
+ #
24941
+ #
24942
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
24943
+ # @return [String]
24944
+ #
24590
24945
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceStorageConfigRequest AWS API Documentation
24591
24946
  #
24592
24947
  class UpdateInstanceStorageConfigRequest < Struct.new(
24593
24948
  :instance_id,
24594
24949
  :association_id,
24595
24950
  :resource_type,
24596
- :storage_config)
24951
+ :storage_config,
24952
+ :client_token)
24597
24953
  SENSITIVE = []
24598
24954
  include Aws::Structure
24599
24955
  end