aws-sdk-connect 1.195.0 → 1.197.0

data/lib/aws-sdk-connect/client.rb

@@ -587,6 +587,19 @@ module Aws::Connect
     # @option params [required, String] :origin
     #   The domain to add to your allow list.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -594,6 +607,7 @@ module Aws::Connect
     #   resp = client.associate_approved_origin({
     #     instance_id: "InstanceId", # required
     #     origin: "Origin", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateApprovedOrigin AWS API Documentation
@@ -625,6 +639,19 @@ module Aws::Connect
     # @option params [Types::LexV2Bot] :lex_v2_bot
     #   The Amazon Lex V2 bot to associate with the instance.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -638,6 +665,7 @@ module Aws::Connect
     #     lex_v2_bot: {
     #       alias_arn: "AliasArn",
     #     },
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateBot AWS API Documentation
@@ -785,6 +813,19 @@ module Aws::Connect
     # @option params [required, Types::InstanceStorageConfig] :storage_config
     #   A valid storage type.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Types::AssociateInstanceStorageConfigResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::AssociateInstanceStorageConfigResponse#association_id #association_id} => String
@@ -820,6 +861,7 @@ module Aws::Connect
     #         firehose_arn: "ARN", # required
     #       },
     #     },
+    #     client_token: "ClientToken",
     #   })
     #
     # @example Response structure
@@ -853,6 +895,19 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) for the Lambda function being
     #   associated. Maximum number of characters allowed is 140.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -860,6 +915,7 @@ module Aws::Connect
     #   resp = client.associate_lambda_function({
     #     instance_id: "InstanceId", # required
     #     function_arn: "FunctionArn", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLambdaFunction AWS API Documentation
@@ -889,6 +945,19 @@ module Aws::Connect
     # @option params [required, Types::LexBot] :lex_bot
     #   The Amazon Lex bot to associate with the instance.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -899,6 +968,7 @@ module Aws::Connect
     #       name: "BotName", # required
     #       lex_region: "LexRegion", # required
     #     },
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateLexBot AWS API Documentation
@@ -1055,6 +1125,19 @@ module Aws::Connect
     # @option params [required, String] :key
     #   A valid security key in PEM format as a String.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Types::AssociateSecurityKeyResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::AssociateSecurityKeyResponse#association_id #association_id} => String
@@ -1064,6 +1147,7 @@ module Aws::Connect
     #   resp = client.associate_security_key({
     #     instance_id: "InstanceId", # required
     #     key: "PEM", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @example Response structure
@@ -1196,6 +1280,7 @@ module Aws::Connect
     #   resp.created[0].target_account_id #=> String
     #   resp.created[0].resource_share_id #=> String
     #   resp.created[0].resource_share_arn #=> String
+    #   resp.created[0].resource_share_status #=> String
     #   resp.errors #=> Array
     #   resp.errors[0].error_code #=> String
     #   resp.errors[0].error_message #=> String
@@ -1685,7 +1770,10 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Creates a new contact.
+    # Only the EMAIL channel is supported. The supported initiation methods
+    # are: OUTBOUND, AGENT\_REPLY, and FLOW.
+    #
+    # Creates a new EMAIL contact.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -1728,9 +1816,18 @@ module Aws::Connect
     # @option params [required, String] :channel
     #   The channel for the contact
     #
+    #   CreateContact only supports the EMAIL channel. The following
+    #   information that states other channels are supported is incorrect. We
+    #   are working to update this topic.
+    #
     # @option params [required, String] :initiation_method
     #   Indicates how the contact was initiated.
     #
+    #   CreateContact only supports the following initiation methods:
+    #   OUTBOUND, AGENT\_REPLY, and FLOW. The following information that
+    #   states other initiation methods are supported is incorrect. We are
+    #   working to update this topic.
+    #
     # @option params [Integer] :expiry_duration_in_minutes
     #   Number of minutes the contact will be active for before expiring
     #
@@ -2411,6 +2508,9 @@ module Aws::Connect
     # @option params [String] :client_token
     #   The idempotency token.
     #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
     # @option params [required, String] :identity_management_type
     #   The type of identity management for your Amazon Connect users.
     #
@@ -3376,8 +3476,13 @@ module Aws::Connect
     #
     # @option params [Array<String>] :tag_restricted_resources
     #   The list of resources that a security profile applies tag restrictions
-    #   to in Amazon Connect. Following are acceptable ResourceNames: `User`
-    #   \| `SecurityProfile` \| `Queue` \| `RoutingProfile`
+    #   to in Amazon Connect. For a list of Amazon Connect resources that you
+    #   can tag, see [Add tags to resources in Amazon Connect][1] in the
+    #   *Amazon Connect Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/tagging.html
     #
     # @option params [Array<Types::Application>] :applications
     #   A list of third-party applications that the security profile will give
@@ -4497,12 +4602,26 @@ module Aws::Connect
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
     #
     #   resp = client.delete_instance({
     #     instance_id: "InstanceId", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteInstance AWS API Documentation
@@ -5148,8 +5267,8 @@ module Aws::Connect
     end
 
     # This API is in preview release for Amazon Connect and is subject to
-    # change. To request access to this API, contact Amazon Web Services
-    # Support.
+    # change. To request access to this API, contact Amazon Web
+    # ServicesSupport.
     #
     # Describes the target authentication profile.
     #
@@ -5206,10 +5325,13 @@ module Aws::Connect
     #
     # Describes the specified contact.
     #
-    # Contact information remains available in Amazon Connect for 24 months
-    # from the InitiationTimestamp, and then it is deleted. Only contact
-    # information that is available in Amazon Connect is returned by this
-    # API
+    # * `CustomerEndpoint` and `SystemEndpoint` are only populated for EMAIL
+    #   contacts.
+    #
+    # * Contact information remains available in Amazon Connect for 24
+    #   months from the `InitiationTimestamp`, and then it is deleted. Only
+    #   contact information that is available in Amazon Connect is returned
+    #   by this API.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -6799,6 +6921,19 @@ module Aws::Connect
     # @option params [required, String] :origin
     #   The domain URL of the integrated application.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -6806,6 +6941,7 @@ module Aws::Connect
     #   resp = client.disassociate_approved_origin({
     #     instance_id: "InstanceId", # required
     #     origin: "Origin", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateApprovedOrigin AWS API Documentation
@@ -6837,6 +6973,19 @@ module Aws::Connect
     # @option params [Types::LexV2Bot] :lex_v2_bot
     #   The Amazon Lex V2 bot to disassociate from the instance.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -6850,6 +6999,7 @@ module Aws::Connect
     #     lex_v2_bot: {
     #       alias_arn: "AliasArn",
     #     },
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateBot AWS API Documentation
@@ -6923,6 +7073,19 @@ module Aws::Connect
     # @option params [required, String] :resource_type
     #   A valid resource type.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -6931,6 +7094,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
     #     resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateInstanceStorageConfig AWS API Documentation
@@ -6960,6 +7124,19 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the Lambda function being
     #   disassociated.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -6967,6 +7144,7 @@ module Aws::Connect
     #   resp = client.disassociate_lambda_function({
     #     instance_id: "InstanceId", # required
     #     function_arn: "FunctionArn", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLambdaFunction AWS API Documentation
@@ -6999,6 +7177,19 @@ module Aws::Connect
     #   The Amazon Web Services Region in which the Amazon Lex bot has been
     #   created.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -7007,6 +7198,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     bot_name: "BotName", # required
     #     lex_region: "LexRegion", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateLexBot AWS API Documentation
@@ -7156,6 +7348,19 @@ module Aws::Connect
     #   The existing association identifier that uniquely identifies the
     #   resource type and storage config for the given instance ID.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -7163,6 +7368,7 @@ module Aws::Connect
     #   resp = client.disassociate_security_key({
     #     instance_id: "InstanceId", # required
     #     association_id: "AssociationId", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateSecurityKey AWS API Documentation
@@ -8362,14 +8568,15 @@ module Aws::Connect
     #     `BOT_INTENT_NAME` \| `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE`
     #     \|`CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
-    #     \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
-    #     `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
-    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
-    #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
-    #     `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE`
-    #     \| `PARENT_FLOWS_RESOURCE_ID` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
-    #     `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION` \| `QUEUE` \|
-    #     `Q_CONNECT_ENABLED` \|
+    #     \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
+    #     `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FEATURE` \|
+    #     `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_MODULE_RESOURCE_ID` \|
+    #     `FLOWS_NEXT_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_QUEUE_ID` \|
+    #     `FLOWS_OUTCOME_TYPE` \| `FLOWS_RESOURCE_ID` \| `FORM_VERSION` \|
+    #     `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
+    #     `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
+    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
     #     single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -8424,14 +8631,21 @@ module Aws::Connect
     #   `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
     #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
     #   \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
-    #   `DISCONNECT_REASON` \| `FLOWS_RESOURCE_ID` \|
+    #   `DISCONNECT_REASON` \| `EVALUATION_FORM` \| `EVALUATION_SECTION` \|
+    #   `EVALUATION_QUESTION` \| `EVALUATION_SOURCE` \| `FLOWS_RESOURCE_ID` \|
     #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
-    #   `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
+    #   `FLOWS_OUTCOME_TYPE` \| `FORM_VERSION` \| `INITIATION_METHOD` \|
     #   `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \| `INVOKING_RESOURCE_TYPE` \|
     #   `PARENT_FLOWS_RESOURCE_ID` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
     #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
+    #   Type: Array of strings
+    #
+    #   Array Members: Maximum number of 4 items
+    #
+    #   Required: No
+    #
     # @option params [required, Array<Types::MetricV2>] :metrics
     #   The metrics to retrieve. Specify the name, groupings, and filters for
     #   each metric. The following historical metrics are available. For a
@@ -8672,6 +8886,16 @@ module Aws::Connect
     #
     #     UI name: [Average dials per minute][23]
     #
+    #   AVG\_EVALUATION\_SCORE
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form ID, Evaluation Section ID, Evaluation Question ID,
+    #     Evaluation Source, Form Version, Queue, Routing Profile
+    #
+    #     UI name: [Average agent evaluation score][24]
+    #
     #   AVG\_FLOW\_TIME
     #
     #   : Unit: Seconds
@@ -8682,7 +8906,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Average flow time][24]
+    #     UI name: [Average flow time][25]
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -8695,7 +8919,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][25]
+    #     UI name: [Average agent greeting time][26]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -8705,7 +8929,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][26]
+    #     UI name: [Average handle time][27]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8719,7 +8943,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][27]
+    #     UI name: [Average customer hold time][28]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8733,7 +8957,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][28]
+    #     UI name: [Average customer hold time all contacts][29]
     #
     #   AVG\_HOLDS
     #
@@ -8743,7 +8967,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][29]
+    #     UI name: [Average holds][30]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8757,7 +8981,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][30]
+    #     UI name: [Average agent interaction and customer hold time][31]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -8768,7 +8992,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][31]
+    #     UI name: [Average agent interaction time][32]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8785,7 +9009,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][32]
+    #     UI name: [Average agent interruptions][33]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -8798,7 +9022,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][33]
+    #     UI name: [Average agent interruption time][34]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -8811,7 +9035,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][34]
+    #     UI name: [Average non-talk time][35]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -8820,7 +9044,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][35]
+    #     UI name: [Average queue answer time][36]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8833,7 +9057,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][36]
+    #     UI name: [Average resolution time][37]
     #
     #   AVG\_TALK\_TIME
     #
@@ -8846,7 +9070,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][37]
+    #     UI name: [Average talk time][38]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -8859,7 +9083,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][38]
+    #     UI name: [Average agent talk time][39]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -8872,7 +9096,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][39]
+    #     UI name: [Average customer talk time][40]
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
@@ -8883,7 +9107,17 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Average wait time after customer connection][40]
+    #     UI name: [Average wait time after customer connection][41]
+    #
+    #   AVG\_WEIGHTED\_EVALUATION\_SCORE
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form Id, Evaluation Section ID, Evaluation Question ID,
+    #     Evaluation Source, Form Version, Queue, Routing Profile
+    #
+    #     UI name: [Average weighted agent evaluation score][42]
     #
     #   BOT\_CONVERSATIONS\_COMPLETED
     #
@@ -8895,7 +9129,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Bot conversations][41]
+    #     UI name: [Bot conversations][43]
     #
     #   BOT\_INTENTS\_COMPLETED
     #
@@ -8908,7 +9142,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Bot intents completed][42]
+    #     UI name: [Bot intents completed][44]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
@@ -8923,7 +9157,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X][43]
+    #     UI name: [Campaign contacts abandoned after X][45]
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
@@ -8938,7 +9172,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `GT` (for *Greater than*).
     #
-    #     UI name: [Campaign contacts abandoned after X rate][44]
+    #     UI name: [Campaign contacts abandoned after X rate][46]
     #
     #   CAMPAIGN\_INTERACTIONS
     #
@@ -8951,7 +9185,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Campaign
     #
-    #     UI name: [Campaign interactions][45]
+    #     UI name: [Campaign interactions][47]
     #
     #   CAMPAIGN\_SEND\_ATTEMPTS
     #
@@ -8962,7 +9196,7 @@ module Aws::Connect
     #     Valid groupings and filters: Campaign, Channel,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Campaign send attempts][46]
+    #     UI name: [Campaign send attempts][48]
     #
     #   CASES\_CREATED
     #
@@ -8972,7 +9206,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][47]
+    #     UI name: [Cases created][49]
     #
     #   CONTACTS\_CREATED
     #
@@ -8983,7 +9217,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][48]
+    #     UI name: [Contacts created][50]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8999,7 +9233,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][49]
+    #     UI name: [API contacts handled][51]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9014,7 +9248,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][50]
+    #     UI name: [Contacts handled (connected to agent timestamp)][52]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9024,7 +9258,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][50]
+    #     UI name: [Contacts hold disconnect][52]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9033,7 +9267,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][51]
+    #     UI name: [Contacts hold agent disconnect][53]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9042,7 +9276,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][52]
+    #     UI name: [Contacts hold customer disconnect][54]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9051,7 +9285,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][52]
+    #     UI name: [Contacts put on hold][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9060,7 +9294,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][53]
+    #     UI name: [Contacts transferred out external][55]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9069,7 +9303,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][54]
+    #     UI name: [Contacts transferred out internal][56]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9079,7 +9313,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][55]
+    #     UI name: [Contacts queued][57]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9088,7 +9322,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][56]
+    #     UI name: [Contacts queued (enqueue timestamp)][58]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9101,7 +9335,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][57]
+    #     UI name: [Contacts removed from queue in X seconds][59]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9114,7 +9348,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][58]
+    #     UI name: [Contacts resolved in X][60]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9124,7 +9358,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][59]
+    #     UI name: [Contacts transferred out][61]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9138,7 +9372,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][60]
+    #     UI name: [Contacts transferred out by agent][62]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9148,7 +9382,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][60]
+    #     UI name: [Contacts transferred out queue][62]
     #
     #   CURRENT\_CASES
     #
@@ -9158,7 +9392,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][61]
+    #     UI name: [Current cases][63]
     #
     #   DELIVERY\_ATTEMPTS
     #
@@ -9174,7 +9408,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempts][62]
+    #     UI name: [Delivery attempts][64]
     #
     #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9200,7 +9434,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue,
     #     Routing Profile
     #
-    #     UI name: [Delivery attempt disposition rate][63]
+    #     UI name: [Delivery attempt disposition rate][65]
     #
     #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only available
     #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -9210,6 +9444,16 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   EVALUATIONS\_PERFORMED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
+    #     Profile
+    #
+    #     UI name: [Evaluations performed][66]
+    #
     #   FLOWS\_OUTCOME
     #
     #   : Unit: Count
@@ -9220,7 +9464,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][64]
+    #     UI name: [Flows outcome][67]
     #
     #   FLOWS\_STARTED
     #
@@ -9231,7 +9475,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][65]
+    #     UI name: [Flows started][68]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
@@ -9243,7 +9487,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][66]
+    #     UI name: [Human answered][69]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9255,7 +9499,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][67]
+    #     UI name: [Maximum flow time][70]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9265,7 +9509,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][68]
+    #     UI name: [Maximum queued time][71]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9277,7 +9521,17 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][69]
+    #     UI name: [Minimum flow time][72]
+    #
+    #   PERCENT\_AUTOMATIC\_FAILS
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Agent, Agent Hierarchy, Channel,
+    #     Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing
+    #     Profile
+    #
+    #     UI name: [Automatic fails percent][73]
     #
     #   PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
     #
@@ -9289,7 +9543,7 @@ module Aws::Connect
     #     Flow type, Flow action ID, Invoking resource published timestamp,
     #     Initiation method, Invoking resource type, Parent flows resource ID
     #
-    #     UI name: [Percent bot conversations outcome][70]
+    #     UI name: [Percent bot conversations outcome][74]
     #
     #   PERCENT\_BOT\_INTENTS\_OUTCOME
     #
@@ -9302,7 +9556,7 @@ module Aws::Connect
     #     published timestamp, Initiation method, Invoking resource type,
     #     Parent flows resource ID
     #
-    #     UI name: [Percent bot intents outcome][71]
+    #     UI name: [Percent bot intents outcome][75]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9312,7 +9566,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][72]
+    #     UI name: [Cases resolved on first contact][76]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9344,7 +9598,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][73].
+    #     UI name: [Flows outcome percentage][77].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9361,7 +9615,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][74]
+    #     UI name: [Non-talk time percent][78]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9374,7 +9628,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][75]
+    #     UI name: [Talk time percent][79]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9387,7 +9641,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][76]
+    #     UI name: [Agent talk time percent][80]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9400,7 +9654,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][77]
+    #     UI name: [Customer talk time percent][81]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9410,7 +9664,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][78]
+    #     UI name: [Cases reopened][82]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9420,7 +9674,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][79]
+    #     UI name: [Cases resolved][83]
     #
     #   SERVICE\_LEVEL
     #
@@ -9435,7 +9689,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][80]
+    #     UI name: [Service level X][84]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9453,7 +9707,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][81]
+    #     UI name: [After contact work time][85]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -9466,7 +9720,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][82]
+    #     UI name: [Agent API connecting time][86]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for this
     #     metric.
@@ -9488,7 +9742,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][83]
+    #     UI name: [Contact abandoned][87]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -9501,7 +9755,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][84]
+    #     UI name: [Contacts abandoned in X seconds][88]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -9514,7 +9768,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][85]
+    #     UI name: [Contacts answered in X seconds][89]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -9523,7 +9777,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][86]
+    #     UI name: [Contact flow time][90]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -9531,7 +9785,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][87]
+    #     UI name: [Agent on contact time][91]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -9543,7 +9797,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][88]
+    #     UI name: [Contact disconnected][92]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -9551,7 +9805,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Error status time][89]
+    #     UI name: [Error status time][93]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -9560,7 +9814,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][90]
+    #     UI name: [Contact handle time][94]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -9569,7 +9823,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][91]
+    #     UI name: [Customer hold time][95]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -9577,7 +9831,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][92]
+    #     UI name: [Agent idle time][96]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -9586,7 +9840,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][93]
+    #     UI name: [Agent interaction and hold time][97]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -9595,7 +9849,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][94]
+    #     UI name: [Agent interaction time][98]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -9603,7 +9857,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][95]
+    #     UI name: [Non-Productive Time][99]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -9611,7 +9865,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][96]
+    #     UI name: [Online time][100]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -9620,7 +9874,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][97]
+    #     UI name: [Callback attempts][101]
     #
     #
     #
@@ -9647,80 +9901,84 @@ module Aws::Connect
     #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
     #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
     #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-evaluation-score-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-weighted-agent-evaluation-score-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#evaluations-performed-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#percent-evaluation-automatic-failures-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [98]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [99]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [100]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [101]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -10000,7 +10258,7 @@ module Aws::Connect
     # service level quota of 99 phone numbers, and in any 180 day period you
     # release 99, claim 99, and then release 99, you will have exceeded the
     # 200% limit. At that point you are blocked from claiming any more
-    # numbers until you open an Amazon Web Services Support ticket.
+    # numbers until you open an Amazon Web ServicesSupport ticket.
     #
     #
     #
@@ -10175,6 +10433,7 @@ module Aws::Connect
     #   resp.results[0].target_account_id #=> String
     #   resp.results[0].resource_share_id #=> String
     #   resp.results[0].resource_share_arn #=> String
+    #   resp.results[0].resource_share_status #=> String
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataAssociations AWS API Documentation
@@ -10186,6 +10445,54 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists the data lake datasets available to associate with for a given
+    # Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListAnalyticsDataLakeDataSetsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListAnalyticsDataLakeDataSetsResponse#results #results} => Array&lt;Types::AnalyticsDataSetsResult&gt;
+    #   * {Types::ListAnalyticsDataLakeDataSetsResponse#next_token #next_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_analytics_data_lake_data_sets({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.results #=> Array
+    #   resp.results[0].data_set_id #=> String
+    #   resp.results[0].data_set_name #=> String
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataLakeDataSets AWS API Documentation
+    #
+    # @overload list_analytics_data_lake_data_sets(params = {})
+    # @param [Hash] params ({})
+    def list_analytics_data_lake_data_sets(params = {}, options = {})
+      req = build_request(:list_analytics_data_lake_data_sets, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -10303,8 +10610,8 @@ module Aws::Connect
     end
 
     # This API is in preview release for Amazon Connect and is subject to
-    # change. To request access to this API, contact Amazon Web Services
-    # Support.
+    # change. To request access to this API, contact Amazon Web
+    # ServicesSupport.
     #
     # Provides summary information about the authentication profiles in a
     # specified Amazon Connect instance.
@@ -13177,7 +13484,7 @@ module Aws::Connect
     #  After releasing a phone number, the phone number enters into a
     # cooldown period for up to 180 days. It cannot be searched for or
     # claimed again until the period has ended. If you accidentally release
-    # a phone number, contact Amazon Web Services Support.
+    # a phone number, contact Amazon Web ServicesSupport.
     #
     # If you plan to claim and release numbers frequently, contact us for a
     # service quota exception. Otherwise, it is possible you will be blocked
@@ -14640,25 +14947,29 @@ module Aws::Connect
     # @option params [Array<String>] :resource_types
     #   The list of resource types to be used to search tags from. If not
     #   provided or if any empty list is provided, this API will search from
-    #   all supported resource types.
+    #   all supported resource types. Note that lowercase and - are required.
     #
     #   **Supported resource types**
     #
-    #   * AGENT
+    #   * agent
+    #
+    #   * agent-state
+    #
+    #   * routing-profile
     #
-    #   * ROUTING\_PROFILE
+    #   * standard-queue
     #
-    #   * STANDARD\_QUEUE
+    #   * security-profile
     #
-    #   * SECURITY\_PROFILE
+    #   * operating-hours
     #
-    #   * OPERATING\_HOURS
+    #   * prompt
     #
-    #   * PROMPT
+    #   * contact-flow
     #
-    #   * CONTACT\_FLOW
+    #   * flow- module
     #
-    #   * FLOW\_MODULE
+    #   * transfer-destination (also known as quick connect)
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -15097,11 +15408,6 @@ module Aws::Connect
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
     #
-    #   <note markdown="1"> InstanceID is a required field. The "Required: No" below is
-    #   incorrect.
-    #
-    #    </note>
-    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
@@ -15670,8 +15976,8 @@ module Aws::Connect
     #
     # If you use the `ChatDurationInMinutes` parameter and receive a 400
     # error, your account may not support the ability to configure custom
-    # chat durations. For more information, contact Amazon Web Services
-    # Support.
+    # chat durations. For more information, contact Amazon Web
+    # ServicesSupport.
     #
     # For more information about chat, see the following topics in the
     # *Amazon Connect Administrator Guide*:
@@ -17662,8 +17968,8 @@ module Aws::Connect
     end
 
     # This API is in preview release for Amazon Connect and is subject to
-    # change. To request access to this API, contact Amazon Web Services
-    # Support.
+    # change. To request access to this API, contact Amazon Web
+    # ServicesSupport.
     #
     # Updates the selected authentication profile.
     #
@@ -17925,9 +18231,9 @@ module Aws::Connect
     #   contact. Attribute keys can include only alphanumeric, dash, and
     #   underscore characters.
     #
-    #   When the attributes for a contact exceed 32 KB, the contact is routed
-    #   down the Error branch of the flow. As a mitigation, consider the
-    #   following options:
+    #   In the [Set contact attributes][1] block, when the attributes for a
+    #   contact exceed 32 KB, the contact is routed down the Error branch of
+    #   the flow. As a mitigation, consider the following options:
     #
     #   * Remove unnecessary attributes by setting their values to empty.
     #
@@ -18762,7 +19068,7 @@ module Aws::Connect
     #   The type of attribute.
     #
     #   <note markdown="1"> Only allowlisted customers can consume USE\_CUSTOM\_TTS\_VOICES. To
-    #   access this feature, contact Amazon Web Services Support for
+    #   access this feature, contact Amazon Web ServicesSupport for
     #   allowlisting.
     #
     #    </note>
@@ -18770,6 +19076,19 @@ module Aws::Connect
     # @option params [required, String] :value
     #   The value for the attribute. Maximum character limit is 100.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -18778,6 +19097,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING, ENHANCED_CHAT_MONITORING, MULTI_PARTY_CHAT_CONFERENCE
     #     value: "InstanceAttributeValue", # required
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceAttribute AWS API Documentation
@@ -18813,6 +19133,19 @@ module Aws::Connect
     # @option params [required, Types::InstanceStorageConfig] :storage_config
     #   The storage configuration for the instance.
     #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
     #
     # @example Request syntax with placeholder values
@@ -18847,6 +19180,7 @@ module Aws::Connect
     #         firehose_arn: "ARN", # required
     #       },
     #     },
+    #     client_token: "ClientToken",
     #   })
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateInstanceStorageConfig AWS API Documentation
@@ -20140,6 +20474,11 @@ module Aws::Connect
     # Updates the traffic distribution for a given traffic distribution
     # group.
     #
+    # When you shift telephony traffic, also shift agents and/or agent
+    # sign-ins to ensure they can handle the calls in the other Region. If
+    # you don't shift the agents, voice calls will go to the shifted Region
+    # but there won't be any agents available to receive the calls.
+    #
     # <note markdown="1"> The `SignInConfig` distribution is available only on a default
     # `TrafficDistributionGroup` (see the `IsDefault` parameter in the
     # [TrafficDistributionGroup][1] data type). If you call
@@ -20661,7 +21000,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.195.0'
+      context[:gem_version] = '1.197.0'
       Seahorse::Client::Request.new(handlers, context)
     end