aws-sdk-connect 1.187.0 → 1.189.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +483 -189
- data/lib/aws-sdk-connect/client_api.rb +75 -0
- data/lib/aws-sdk-connect/types.rb +519 -182
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +61 -13
- data/sig/types.rbs +55 -10
- metadata +2 -2
@@ -763,6 +763,12 @@ module Aws::Connect
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#
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# @!attribute [rw] resource_id
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN
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# when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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# @return [String]
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#
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# @!attribute [rw] flow_id
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@@ -1729,6 +1735,12 @@ module Aws::Connect
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#
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# @!attribute [rw] resource_ids
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# A list of resource identifiers to retrieve flow associations.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN
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# when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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# @return [Array<String>]
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#
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# @!attribute [rw] resource_type
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@@ -2114,9 +2126,10 @@ module Aws::Connect
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#
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# @!attribute [rw] source_phone_number_arn
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# The claimed phone number ARN that was previously imported from the
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# external service, such as Amazon
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#
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# imported from Amazon
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# external service, such as Amazon Web Services End User Messaging. If
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# it is from Amazon Web Services End User Messaging, it looks like the
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# ARN of the phone number that was imported from Amazon Web Services
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# End User Messaging.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ClaimedPhoneNumberSummary AWS API Documentation
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@@ -2511,6 +2524,31 @@ module Aws::Connect
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include Aws::Structure
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end
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# The contact configuration for push notification registration.
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#
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# @!attribute [rw] contact_id
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# The identifier of the contact within the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] participant_role
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# The role of the participant in the chat conversation.
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# @return [String]
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#
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# @!attribute [rw] include_raw_message
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# Whether to include raw connect message in the push notification
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# payload. Default is `False`.
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# @return [Boolean]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactConfiguration AWS API Documentation
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#
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class ContactConfiguration < Struct.new(
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:contact_id,
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:participant_role,
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:include_raw_message)
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SENSITIVE = []
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include Aws::Structure
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end
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# Request object with information to create a contact.
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#
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# @!attribute [rw] system_endpoint
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@@ -3918,8 +3956,9 @@ module Aws::Connect
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# @!attribute [rw] integration_arn
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# The Amazon Resource Name (ARN) of the integration.
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#
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# <note markdown="1"> When integrating with Amazon
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#
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# <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
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# Amazon Connect and Amazon Web Services End User Messaging instances
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# must be in the same account.
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#
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# </note>
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# @return [String]
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@@ -4248,6 +4287,70 @@ module Aws::Connect
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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# @return [String]
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#
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# @!attribute [rw] client_token
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# A unique, case-sensitive identifier that you provide to ensure the
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# idempotency of the request. If not provided, the Amazon Web Services
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# SDK populates this field. For more information about idempotency,
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# see [Making retries safe with idempotent APIs][1].
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#
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# **A suitable default value is auto-generated.** You should normally
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# not need to pass this option.
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#
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#
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#
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# [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
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# @return [String]
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#
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# @!attribute [rw] pinpoint_app_arn
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# The Amazon Resource Name (ARN) of the Pinpoint application.
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# @return [String]
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#
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# @!attribute [rw] device_token
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# The push notification token issued by the Apple or Google gateways.
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# @return [String]
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#
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# @!attribute [rw] device_type
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# The device type to use when sending the message.
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# @return [String]
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#
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# @!attribute [rw] contact_configuration
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# The contact configuration for push notification registration.
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# @return [Types::ContactConfiguration]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePushNotificationRegistrationRequest AWS API Documentation
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#
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class CreatePushNotificationRegistrationRequest < Struct.new(
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:instance_id,
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:client_token,
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:pinpoint_app_arn,
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:device_token,
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:device_type,
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:contact_configuration)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] registration_id
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# The identifier for the registration.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePushNotificationRegistrationResponse AWS API Documentation
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#
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class CreatePushNotificationRegistrationResponse < Struct.new(
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:registration_id)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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# @return [String]
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#
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# @!attribute [rw] registration_id
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# The identifier for the registration.
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# @return [String]
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#
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# @!attribute [rw] contact_id
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# The identifier of the contact within the Amazon Connect instance.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePushNotificationRegistrationRequest AWS API Documentation
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#
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class DeletePushNotificationRegistrationRequest < Struct.new(
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:instance_id,
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:registration_id,
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:contact_id)
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SENSITIVE = []
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include Aws::Structure
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end
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePushNotificationRegistrationResponse AWS API Documentation
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#
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class DeletePushNotificationRegistrationResponse < Aws::EmptyStructure; end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN
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# when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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# @return [String]
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# @!attribute [rw] resource_type
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#
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# The identifier of the resource.
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#
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# * Amazon Web Services End User Messaging SMS phone number ARN when
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# using `SMS_PHONE_NUMBER`
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#
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# * Amazon Web Services End User Messaging Social phone number ARN
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# when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
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# @return [String]
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#
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# @!attribute [rw] resource_type
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# `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `
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# `
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# `
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| ` BOT_ID` \| `BOT_ALIAS`
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# \| `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \|
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# `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
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# \| `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `
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# \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
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# `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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# `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
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# `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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# `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
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# `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
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#
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# Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
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# `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
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# \| `
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
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# `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
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# `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
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# `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
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# `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
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# @return [Array<String>]
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#
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# UI name: [Average agent pause time][16]
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#
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# AVG\_BOT\_CONVERSATION\_TIME
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#
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# : Unit: Seconds
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#
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# Valid groupings and filters: Channel,
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# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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# version, Bot locale, Flows resource ID, Flows module resource ID,
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# Flow type, Flow action ID, Invoking resource published timestamp,
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# Initiation method, Invoking resource type, Parent flows resource
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# ID
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#
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# UI name: [Average bot conversation time][17]
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#
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# AVG\_BOT\_CONVERSATION\_TURNS
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#
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# : Unit: Count
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#
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# Valid groupings and filters: Channel,
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# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
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# version, Bot locale, Flows resource ID, Flows module resource ID,
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# Flow type, Flow action ID, Invoking resource published timestamp,
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# Initiation method, Invoking resource type, Parent flows resource
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# ID
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#
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# UI name: [Average bot conversation turns][18]
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#
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# AVG\_CASE\_RELATED\_CONTACTS
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#
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# : Unit: Count
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average contacts per case][
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# UI name: [Average contacts per case][19]
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#
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# AVG\_CASE\_RESOLUTION\_TIME
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#
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average case resolution time][
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# UI name: [Average case resolution time][20]
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#
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# AVG\_CONTACT\_DURATION
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#
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average contact duration][
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# UI name: [Average contact duration][21]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
|
@@ -10165,7 +10344,7 @@ module Aws::Connect
|
|
10165
10344
|
# Agent, Agent Hierarchy, Feature,
|
10166
10345
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10167
10346
|
#
|
10168
|
-
# UI name: [Average conversation duration][
|
10347
|
+
# UI name: [Average conversation duration][22]
|
10169
10348
|
#
|
10170
10349
|
# AVG\_DIALS\_PER\_MINUTE
|
10171
10350
|
#
|
@@ -10177,7 +10356,7 @@ module Aws::Connect
|
|
10177
10356
|
# Valid groupings and filters: Agent, Campaign, Queue, Routing
|
10178
10357
|
# Profile
|
10179
10358
|
#
|
10180
|
-
# UI name: [Average dials per minute][
|
10359
|
+
# UI name: [Average dials per minute][23]
|
10181
10360
|
#
|
10182
10361
|
# AVG\_FLOW\_TIME
|
10183
10362
|
#
|
@@ -10189,7 +10368,7 @@ module Aws::Connect
|
|
10189
10368
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10190
10369
|
# published timestamp
|
10191
10370
|
#
|
10192
|
-
# UI name: [Average flow time][
|
10371
|
+
# UI name: [Average flow time][24]
|
10193
10372
|
#
|
10194
10373
|
# AVG\_GREETING\_TIME\_AGENT
|
10195
10374
|
#
|
@@ -10202,7 +10381,7 @@ module Aws::Connect
|
|
10202
10381
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10203
10382
|
# Q in Connect
|
10204
10383
|
#
|
10205
|
-
# UI name: [Average agent greeting time][
|
10384
|
+
# UI name: [Average agent greeting time][25]
|
10206
10385
|
#
|
10207
10386
|
# AVG\_HANDLE\_TIME
|
10208
10387
|
#
|
@@ -10212,7 +10391,7 @@ module Aws::Connect
|
|
10212
10391
|
# Agent, Agent Hierarchy, Feature,
|
10213
10392
|
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
|
10214
10393
|
#
|
10215
|
-
# UI name: [Average handle time][
|
10394
|
+
# UI name: [Average handle time][26]
|
10216
10395
|
#
|
10217
10396
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10218
10397
|
#
|
@@ -10226,7 +10405,7 @@ module Aws::Connect
|
|
10226
10405
|
# Agent, Agent Hierarchy, Feature,
|
10227
10406
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10228
10407
|
#
|
10229
|
-
# UI name: [Average customer hold time][
|
10408
|
+
# UI name: [Average customer hold time][27]
|
10230
10409
|
#
|
10231
10410
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10232
10411
|
#
|
@@ -10240,7 +10419,7 @@ module Aws::Connect
|
|
10240
10419
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10241
10420
|
# Q in Connect
|
10242
10421
|
#
|
10243
|
-
# UI name: [Average customer hold time all contacts][
|
10422
|
+
# UI name: [Average customer hold time all contacts][28]
|
10244
10423
|
#
|
10245
10424
|
# AVG\_HOLDS
|
10246
10425
|
#
|
@@ -10250,7 +10429,7 @@ module Aws::Connect
|
|
10250
10429
|
# Agent, Agent Hierarchy, Feature,
|
10251
10430
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10252
10431
|
#
|
10253
|
-
# UI name: [Average holds][
|
10432
|
+
# UI name: [Average holds][29]
|
10254
10433
|
#
|
10255
10434
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10256
10435
|
#
|
@@ -10264,7 +10443,7 @@ module Aws::Connect
|
|
10264
10443
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10265
10444
|
# Q in Connect
|
10266
10445
|
#
|
10267
|
-
# UI name: [Average agent interaction and customer hold time][
|
10446
|
+
# UI name: [Average agent interaction and customer hold time][30]
|
10268
10447
|
#
|
10269
10448
|
# AVG\_INTERACTION\_TIME
|
10270
10449
|
#
|
@@ -10275,7 +10454,7 @@ module Aws::Connect
|
|
10275
10454
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10276
10455
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
10277
10456
|
#
|
10278
|
-
# UI name: [Average agent interaction time][
|
10457
|
+
# UI name: [Average agent interaction time][31]
|
10279
10458
|
#
|
10280
10459
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10281
10460
|
#
|
@@ -10292,7 +10471,7 @@ module Aws::Connect
|
|
10292
10471
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10293
10472
|
# Q in Connect
|
10294
10473
|
#
|
10295
|
-
# UI name: [Average agent interruptions][
|
10474
|
+
# UI name: [Average agent interruptions][32]
|
10296
10475
|
#
|
10297
10476
|
# AVG\_INTERRUPTION\_TIME\_AGENT
|
10298
10477
|
#
|
@@ -10305,7 +10484,7 @@ module Aws::Connect
|
|
10305
10484
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10306
10485
|
# Q in Connect
|
10307
10486
|
#
|
10308
|
-
# UI name: [Average agent interruption time][
|
10487
|
+
# UI name: [Average agent interruption time][33]
|
10309
10488
|
#
|
10310
10489
|
# AVG\_NON\_TALK\_TIME
|
10311
10490
|
#
|
@@ -10318,7 +10497,7 @@ module Aws::Connect
|
|
10318
10497
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10319
10498
|
# Q in Connect
|
10320
10499
|
#
|
10321
|
-
# UI name: [Average non-talk time][
|
10500
|
+
# UI name: [Average non-talk time][34]
|
10322
10501
|
#
|
10323
10502
|
# AVG\_QUEUE\_ANSWER\_TIME
|
10324
10503
|
#
|
@@ -10327,7 +10506,7 @@ module Aws::Connect
|
|
10327
10506
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10328
10507
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
10329
10508
|
#
|
10330
|
-
# UI name: [Average queue answer time][
|
10509
|
+
# UI name: [Average queue answer time][35]
|
10331
10510
|
#
|
10332
10511
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10333
10512
|
#
|
@@ -10340,7 +10519,7 @@ module Aws::Connect
|
|
10340
10519
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10341
10520
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10342
10521
|
#
|
10343
|
-
# UI name: [Average resolution time][
|
10522
|
+
# UI name: [Average resolution time][36]
|
10344
10523
|
#
|
10345
10524
|
# AVG\_TALK\_TIME
|
10346
10525
|
#
|
@@ -10353,7 +10532,7 @@ module Aws::Connect
|
|
10353
10532
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10354
10533
|
# Q in Connect
|
10355
10534
|
#
|
10356
|
-
# UI name: [Average talk time][
|
10535
|
+
# UI name: [Average talk time][37]
|
10357
10536
|
#
|
10358
10537
|
# AVG\_TALK\_TIME\_AGENT
|
10359
10538
|
#
|
@@ -10366,7 +10545,7 @@ module Aws::Connect
|
|
10366
10545
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10367
10546
|
# Q in Connect
|
10368
10547
|
#
|
10369
|
-
# UI name: [Average agent talk time][
|
10548
|
+
# UI name: [Average agent talk time][38]
|
10370
10549
|
#
|
10371
10550
|
# AVG\_TALK\_TIME\_CUSTOMER
|
10372
10551
|
#
|
@@ -10379,7 +10558,7 @@ module Aws::Connect
|
|
10379
10558
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10380
10559
|
# Q in Connect
|
10381
10560
|
#
|
10382
|
-
# UI name: [Average customer talk time][
|
10561
|
+
# UI name: [Average customer talk time][39]
|
10383
10562
|
#
|
10384
10563
|
# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
|
10385
10564
|
#
|
@@ -10390,7 +10569,33 @@ module Aws::Connect
|
|
10390
10569
|
#
|
10391
10570
|
# Valid groupings and filters: Campaign
|
10392
10571
|
#
|
10393
|
-
# UI name: [Average wait time after customer connection][
|
10572
|
+
# UI name: [Average wait time after customer connection][40]
|
10573
|
+
#
|
10574
|
+
# BOT\_CONVERSATIONS\_COMPLETED
|
10575
|
+
#
|
10576
|
+
# : Unit: Count
|
10577
|
+
#
|
10578
|
+
# Valid groupings and filters: Channel,
|
10579
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
10580
|
+
# version, Bot locale, Flows resource ID, Flows module resource ID,
|
10581
|
+
# Flow type, Flow action ID, Invoking resource published timestamp,
|
10582
|
+
# Initiation method, Invoking resource type, Parent flows resource
|
10583
|
+
# ID
|
10584
|
+
#
|
10585
|
+
# UI name: [Bot conversations][41]
|
10586
|
+
#
|
10587
|
+
# BOT\_INTENTS\_COMPLETED
|
10588
|
+
#
|
10589
|
+
# : Unit: Count
|
10590
|
+
#
|
10591
|
+
# Valid groupings and filters: Channel,
|
10592
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
10593
|
+
# version, Bot locale, Bot intent name, Flows resource ID, Flows
|
10594
|
+
# module resource ID, Flow type, Flow action ID, Invoking resource
|
10595
|
+
# published timestamp, Initiation method, Invoking resource type,
|
10596
|
+
# Parent flows resource ID
|
10597
|
+
#
|
10598
|
+
# UI name: [Bot intents completed][42]
|
10394
10599
|
#
|
10395
10600
|
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
|
10396
10601
|
#
|
@@ -10405,7 +10610,7 @@ module Aws::Connect
|
|
10405
10610
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
10406
10611
|
# `GT` (for *Greater than*).
|
10407
10612
|
#
|
10408
|
-
# UI name: [Campaign contacts abandoned after X][
|
10613
|
+
# UI name: [Campaign contacts abandoned after X][43]
|
10409
10614
|
#
|
10410
10615
|
# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
|
10411
10616
|
#
|
@@ -10420,7 +10625,7 @@ module Aws::Connect
|
|
10420
10625
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
10421
10626
|
# `GT` (for *Greater than*).
|
10422
10627
|
#
|
10423
|
-
# UI name: [Campaign contacts abandoned after X rate][
|
10628
|
+
# UI name: [Campaign contacts abandoned after X rate][44]
|
10424
10629
|
#
|
10425
10630
|
# CAMPAIGN\_INTERACTIONS
|
10426
10631
|
#
|
@@ -10433,7 +10638,7 @@ module Aws::Connect
|
|
10433
10638
|
#
|
10434
10639
|
# Valid groupings and filters: Campaign
|
10435
10640
|
#
|
10436
|
-
# UI name: [Campaign interactions][
|
10641
|
+
# UI name: [Campaign interactions][45]
|
10437
10642
|
#
|
10438
10643
|
# CAMPAIGN\_SEND\_ATTEMPTS
|
10439
10644
|
#
|
@@ -10444,7 +10649,7 @@ module Aws::Connect
|
|
10444
10649
|
# Valid groupings and filters: Campaign, Channel,
|
10445
10650
|
# contact/segmentAttributes/connect:Subtype
|
10446
10651
|
#
|
10447
|
-
# UI name: [Campaign send attempts][
|
10652
|
+
# UI name: [Campaign send attempts][46]
|
10448
10653
|
#
|
10449
10654
|
# CASES\_CREATED
|
10450
10655
|
#
|
@@ -10454,7 +10659,7 @@ module Aws::Connect
|
|
10454
10659
|
#
|
10455
10660
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10456
10661
|
#
|
10457
|
-
# UI name: [Cases created][
|
10662
|
+
# UI name: [Cases created][47]
|
10458
10663
|
#
|
10459
10664
|
# CONTACTS\_CREATED
|
10460
10665
|
#
|
@@ -10465,7 +10670,7 @@ module Aws::Connect
|
|
10465
10670
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10466
10671
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
10467
10672
|
#
|
10468
|
-
# UI name: [Contacts created][
|
10673
|
+
# UI name: [Contacts created][48]
|
10469
10674
|
#
|
10470
10675
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10471
10676
|
#
|
@@ -10482,7 +10687,7 @@ module Aws::Connect
|
|
10482
10687
|
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
|
10483
10688
|
# Q in Connect
|
10484
10689
|
#
|
10485
|
-
# UI name: [API contacts handled][
|
10690
|
+
# UI name: [API contacts handled][49]
|
10486
10691
|
#
|
10487
10692
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10488
10693
|
#
|
@@ -10497,7 +10702,7 @@ module Aws::Connect
|
|
10497
10702
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
10498
10703
|
# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
|
10499
10704
|
#
|
10500
|
-
# UI name: [Contacts handled (connected to agent timestamp)][
|
10705
|
+
# UI name: [Contacts handled (connected to agent timestamp)][50]
|
10501
10706
|
#
|
10502
10707
|
# CONTACTS\_HOLD\_ABANDONS
|
10503
10708
|
#
|
@@ -10507,7 +10712,7 @@ module Aws::Connect
|
|
10507
10712
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10508
10713
|
# Q in Connect
|
10509
10714
|
#
|
10510
|
-
# UI name: [Contacts hold disconnect][
|
10715
|
+
# UI name: [Contacts hold disconnect][50]
|
10511
10716
|
#
|
10512
10717
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
10513
10718
|
#
|
@@ -10516,7 +10721,7 @@ module Aws::Connect
|
|
10516
10721
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10517
10722
|
# Agent, Agent Hierarchy, Q in Connect
|
10518
10723
|
#
|
10519
|
-
# UI name: [Contacts hold agent disconnect][
|
10724
|
+
# UI name: [Contacts hold agent disconnect][51]
|
10520
10725
|
#
|
10521
10726
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
10522
10727
|
#
|
@@ -10525,7 +10730,7 @@ module Aws::Connect
|
|
10525
10730
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10526
10731
|
# Agent, Agent Hierarchy, Q in Connect
|
10527
10732
|
#
|
10528
|
-
# UI name: [Contacts hold customer disconnect][
|
10733
|
+
# UI name: [Contacts hold customer disconnect][52]
|
10529
10734
|
#
|
10530
10735
|
# CONTACTS\_PUT\_ON\_HOLD
|
10531
10736
|
#
|
@@ -10534,7 +10739,7 @@ module Aws::Connect
|
|
10534
10739
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10535
10740
|
# Agent, Agent Hierarchy, Q in Connect
|
10536
10741
|
#
|
10537
|
-
# UI name: [Contacts put on hold][
|
10742
|
+
# UI name: [Contacts put on hold][52]
|
10538
10743
|
#
|
10539
10744
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
10540
10745
|
#
|
@@ -10543,7 +10748,7 @@ module Aws::Connect
|
|
10543
10748
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10544
10749
|
# Agent, Agent Hierarchy, Q in Connect
|
10545
10750
|
#
|
10546
|
-
# UI name: [Contacts transferred out external][
|
10751
|
+
# UI name: [Contacts transferred out external][53]
|
10547
10752
|
#
|
10548
10753
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
10549
10754
|
#
|
@@ -10552,7 +10757,7 @@ module Aws::Connect
|
|
10552
10757
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10553
10758
|
# Agent, Agent Hierarchy, Q in Connect
|
10554
10759
|
#
|
10555
|
-
# UI name: [Contacts transferred out internal][
|
10760
|
+
# UI name: [Contacts transferred out internal][54]
|
10556
10761
|
#
|
10557
10762
|
# CONTACTS\_QUEUED
|
10558
10763
|
#
|
@@ -10562,7 +10767,7 @@ module Aws::Connect
|
|
10562
10767
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10563
10768
|
# Q in Connect
|
10564
10769
|
#
|
10565
|
-
# UI name: [Contacts queued][
|
10770
|
+
# UI name: [Contacts queued][55]
|
10566
10771
|
#
|
10567
10772
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
10568
10773
|
#
|
@@ -10571,7 +10776,7 @@ module Aws::Connect
|
|
10571
10776
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
10572
10777
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
10573
10778
|
#
|
10574
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
10779
|
+
# UI name: [Contacts queued (enqueue timestamp)][56]
|
10575
10780
|
#
|
10576
10781
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
10577
10782
|
#
|
@@ -10584,7 +10789,7 @@ module Aws::Connect
|
|
10584
10789
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10585
10790
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10586
10791
|
#
|
10587
|
-
# UI name: [Contacts removed from queue in X seconds][
|
10792
|
+
# UI name: [Contacts removed from queue in X seconds][57]
|
10588
10793
|
#
|
10589
10794
|
# CONTACTS\_RESOLVED\_IN\_X
|
10590
10795
|
#
|
@@ -10597,7 +10802,7 @@ module Aws::Connect
|
|
10597
10802
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10598
10803
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10599
10804
|
#
|
10600
|
-
# UI name: [Contacts resolved in X][
|
10805
|
+
# UI name: [Contacts resolved in X][58]
|
10601
10806
|
#
|
10602
10807
|
# CONTACTS\_TRANSFERRED\_OUT
|
10603
10808
|
#
|
@@ -10607,7 +10812,7 @@ module Aws::Connect
|
|
10607
10812
|
# Agent, Agent Hierarchy, Feature,
|
10608
10813
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10609
10814
|
#
|
10610
|
-
# UI name: [Contacts transferred out][
|
10815
|
+
# UI name: [Contacts transferred out][59]
|
10611
10816
|
#
|
10612
10817
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
10613
10818
|
#
|
@@ -10621,7 +10826,7 @@ module Aws::Connect
|
|
10621
10826
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10622
10827
|
# Q in Connect
|
10623
10828
|
#
|
10624
|
-
# UI name: [Contacts transferred out by agent][
|
10829
|
+
# UI name: [Contacts transferred out by agent][60]
|
10625
10830
|
#
|
10626
10831
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
10627
10832
|
#
|
@@ -10631,7 +10836,7 @@ module Aws::Connect
|
|
10631
10836
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10632
10837
|
# Q in Connect
|
10633
10838
|
#
|
10634
|
-
# UI name: [Contacts transferred out queue][
|
10839
|
+
# UI name: [Contacts transferred out queue][60]
|
10635
10840
|
#
|
10636
10841
|
# CURRENT\_CASES
|
10637
10842
|
#
|
@@ -10641,7 +10846,7 @@ module Aws::Connect
|
|
10641
10846
|
#
|
10642
10847
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10643
10848
|
#
|
10644
|
-
# UI name: [Current cases][
|
10849
|
+
# UI name: [Current cases][61]
|
10645
10850
|
#
|
10646
10851
|
# DELIVERY\_ATTEMPTS
|
10647
10852
|
#
|
@@ -10657,7 +10862,7 @@ module Aws::Connect
|
|
10657
10862
|
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10658
10863
|
# Queue, Routing Profile
|
10659
10864
|
#
|
10660
|
-
# UI name: [Delivery attempts][
|
10865
|
+
# UI name: [Delivery attempts][62]
|
10661
10866
|
#
|
10662
10867
|
# <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
|
10663
10868
|
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
@@ -10683,7 +10888,7 @@ module Aws::Connect
|
|
10683
10888
|
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10684
10889
|
# Queue, Routing Profile
|
10685
10890
|
#
|
10686
|
-
# UI name: [Delivery attempt disposition rate][
|
10891
|
+
# UI name: [Delivery attempt disposition rate][63]
|
10687
10892
|
#
|
10688
10893
|
# <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
|
10689
10894
|
# available for SMS and Email campaign delivery modes. Agent, Queue,
|
@@ -10703,7 +10908,7 @@ module Aws::Connect
|
|
10703
10908
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10704
10909
|
# published timestamp
|
10705
10910
|
#
|
10706
|
-
# UI name: [Flows outcome][
|
10911
|
+
# UI name: [Flows outcome][64]
|
10707
10912
|
#
|
10708
10913
|
# FLOWS\_STARTED
|
10709
10914
|
#
|
@@ -10714,7 +10919,7 @@ module Aws::Connect
|
|
10714
10919
|
# resource ID, Flows resource ID, Initiation method, Resource
|
10715
10920
|
# published timestamp
|
10716
10921
|
#
|
10717
|
-
# UI name: [Flows started][
|
10922
|
+
# UI name: [Flows started][65]
|
10718
10923
|
#
|
10719
10924
|
# HUMAN\_ANSWERED\_CALLS
|
10720
10925
|
#
|
@@ -10726,7 +10931,7 @@ module Aws::Connect
|
|
10726
10931
|
#
|
10727
10932
|
# Valid groupings and filters: Agent, Campaign
|
10728
10933
|
#
|
10729
|
-
# UI name: [Human answered][
|
10934
|
+
# UI name: [Human answered][66]
|
10730
10935
|
#
|
10731
10936
|
# MAX\_FLOW\_TIME
|
10732
10937
|
#
|
@@ -10738,7 +10943,7 @@ module Aws::Connect
|
|
10738
10943
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10739
10944
|
# published timestamp
|
10740
10945
|
#
|
10741
|
-
# UI name: [Maximum flow time][
|
10946
|
+
# UI name: [Maximum flow time][67]
|
10742
10947
|
#
|
10743
10948
|
# MAX\_QUEUED\_TIME
|
10744
10949
|
#
|
@@ -10748,7 +10953,7 @@ module Aws::Connect
|
|
10748
10953
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10749
10954
|
# Q in Connect
|
10750
10955
|
#
|
10751
|
-
# UI name: [Maximum queued time][
|
10956
|
+
# UI name: [Maximum queued time][68]
|
10752
10957
|
#
|
10753
10958
|
# MIN\_FLOW\_TIME
|
10754
10959
|
#
|
@@ -10760,7 +10965,33 @@ module Aws::Connect
|
|
10760
10965
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10761
10966
|
# published timestamp
|
10762
10967
|
#
|
10763
|
-
# UI name: [Minimum flow time][
|
10968
|
+
# UI name: [Minimum flow time][69]
|
10969
|
+
#
|
10970
|
+
# PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
|
10971
|
+
#
|
10972
|
+
# : Unit: Percent
|
10973
|
+
#
|
10974
|
+
# Valid groupings and filters: Channel,
|
10975
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
10976
|
+
# version, Bot locale, Flows resource ID, Flows module resource ID,
|
10977
|
+
# Flow type, Flow action ID, Invoking resource published timestamp,
|
10978
|
+
# Initiation method, Invoking resource type, Parent flows resource
|
10979
|
+
# ID
|
10980
|
+
#
|
10981
|
+
# UI name: [Percent bot conversations outcome][70]
|
10982
|
+
#
|
10983
|
+
# PERCENT\_BOT\_INTENTS\_OUTCOME
|
10984
|
+
#
|
10985
|
+
# : Unit: Percent
|
10986
|
+
#
|
10987
|
+
# Valid groupings and filters: Channel,
|
10988
|
+
# contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
|
10989
|
+
# version, Bot locale, Bot intent name, Flows resource ID, Flows
|
10990
|
+
# module resource ID, Flow type, Flow action ID, Invoking resource
|
10991
|
+
# published timestamp, Initiation method, Invoking resource type,
|
10992
|
+
# Parent flows resource ID
|
10993
|
+
#
|
10994
|
+
# UI name: [Percent bot intents outcome][71]
|
10764
10995
|
#
|
10765
10996
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
10766
10997
|
#
|
@@ -10770,7 +11001,7 @@ module Aws::Connect
|
|
10770
11001
|
#
|
10771
11002
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10772
11003
|
#
|
10773
|
-
# UI name: [Cases resolved on first contact][
|
11004
|
+
# UI name: [Cases resolved on first contact][72]
|
10774
11005
|
#
|
10775
11006
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
10776
11007
|
#
|
@@ -10802,7 +11033,7 @@ module Aws::Connect
|
|
10802
11033
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10803
11034
|
# published timestamp
|
10804
11035
|
#
|
10805
|
-
# UI name: [Flows outcome percentage][
|
11036
|
+
# UI name: [Flows outcome percentage][73].
|
10806
11037
|
#
|
10807
11038
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
10808
11039
|
#
|
@@ -10819,7 +11050,7 @@ module Aws::Connect
|
|
10819
11050
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10820
11051
|
# Q in Connect
|
10821
11052
|
#
|
10822
|
-
# UI name: [Non-talk time percent][
|
11053
|
+
# UI name: [Non-talk time percent][74]
|
10823
11054
|
#
|
10824
11055
|
# PERCENT\_TALK\_TIME
|
10825
11056
|
#
|
@@ -10832,7 +11063,7 @@ module Aws::Connect
|
|
10832
11063
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10833
11064
|
# Q in Connect
|
10834
11065
|
#
|
10835
|
-
# UI name: [Talk time percent][
|
11066
|
+
# UI name: [Talk time percent][75]
|
10836
11067
|
#
|
10837
11068
|
# PERCENT\_TALK\_TIME\_AGENT
|
10838
11069
|
#
|
@@ -10845,7 +11076,7 @@ module Aws::Connect
|
|
10845
11076
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10846
11077
|
# Q in Connect
|
10847
11078
|
#
|
10848
|
-
# UI name: [Agent talk time percent][
|
11079
|
+
# UI name: [Agent talk time percent][76]
|
10849
11080
|
#
|
10850
11081
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
10851
11082
|
#
|
@@ -10858,7 +11089,7 @@ module Aws::Connect
|
|
10858
11089
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10859
11090
|
# Q in Connect
|
10860
11091
|
#
|
10861
|
-
# UI name: [Customer talk time percent][
|
11092
|
+
# UI name: [Customer talk time percent][77]
|
10862
11093
|
#
|
10863
11094
|
# REOPENED\_CASE\_ACTIONS
|
10864
11095
|
#
|
@@ -10868,7 +11099,7 @@ module Aws::Connect
|
|
10868
11099
|
#
|
10869
11100
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10870
11101
|
#
|
10871
|
-
# UI name: [Cases reopened][
|
11102
|
+
# UI name: [Cases reopened][78]
|
10872
11103
|
#
|
10873
11104
|
# RESOLVED\_CASE\_ACTIONS
|
10874
11105
|
#
|
@@ -10878,7 +11109,7 @@ module Aws::Connect
|
|
10878
11109
|
#
|
10879
11110
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10880
11111
|
#
|
10881
|
-
# UI name: [Cases resolved][
|
11112
|
+
# UI name: [Cases resolved][79]
|
10882
11113
|
#
|
10883
11114
|
# SERVICE\_LEVEL
|
10884
11115
|
#
|
@@ -10893,7 +11124,7 @@ module Aws::Connect
|
|
10893
11124
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10894
11125
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10895
11126
|
#
|
10896
|
-
# UI name: [Service level X][
|
11127
|
+
# UI name: [Service level X][80]
|
10897
11128
|
#
|
10898
11129
|
# STEP\_CONTACTS\_QUEUED
|
10899
11130
|
#
|
@@ -10911,7 +11142,7 @@ module Aws::Connect
|
|
10911
11142
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10912
11143
|
# Agent, Agent Hierarchy, Q in Connect
|
10913
11144
|
#
|
10914
|
-
# UI name: [After contact work time][
|
11145
|
+
# UI name: [After contact work time][81]
|
10915
11146
|
#
|
10916
11147
|
# SUM\_CONNECTING\_TIME\_AGENT
|
10917
11148
|
#
|
@@ -10924,7 +11155,7 @@ module Aws::Connect
|
|
10924
11155
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10925
11156
|
# Agent, Agent Hierarchy
|
10926
11157
|
#
|
10927
|
-
# UI name: [Agent API connecting time][
|
11158
|
+
# UI name: [Agent API connecting time][82]
|
10928
11159
|
#
|
10929
11160
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
|
10930
11161
|
# this metric.
|
@@ -10946,7 +11177,7 @@ module Aws::Connect
|
|
10946
11177
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10947
11178
|
# RoutingStepExpression, Q in Connect
|
10948
11179
|
#
|
10949
|
-
# UI name: [Contact abandoned][
|
11180
|
+
# UI name: [Contact abandoned][83]
|
10950
11181
|
#
|
10951
11182
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
10952
11183
|
#
|
@@ -10959,7 +11190,7 @@ module Aws::Connect
|
|
10959
11190
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10960
11191
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10961
11192
|
#
|
10962
|
-
# UI name: [Contacts abandoned in X seconds][
|
11193
|
+
# UI name: [Contacts abandoned in X seconds][84]
|
10963
11194
|
#
|
10964
11195
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
10965
11196
|
#
|
@@ -10972,7 +11203,7 @@ module Aws::Connect
|
|
10972
11203
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10973
11204
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10974
11205
|
#
|
10975
|
-
# UI name: [Contacts answered in X seconds][
|
11206
|
+
# UI name: [Contacts answered in X seconds][85]
|
10976
11207
|
#
|
10977
11208
|
# SUM\_CONTACT\_FLOW\_TIME
|
10978
11209
|
#
|
@@ -10981,7 +11212,7 @@ module Aws::Connect
|
|
10981
11212
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10982
11213
|
# Agent, Agent Hierarchy, Q in Connect
|
10983
11214
|
#
|
10984
|
-
# UI name: [Contact flow time][
|
11215
|
+
# UI name: [Contact flow time][86]
|
10985
11216
|
#
|
10986
11217
|
# SUM\_CONTACT\_TIME\_AGENT
|
10987
11218
|
#
|
@@ -10990,7 +11221,7 @@ module Aws::Connect
|
|
10990
11221
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10991
11222
|
# Hierarchy
|
10992
11223
|
#
|
10993
|
-
# UI name: [Agent on contact time][
|
11224
|
+
# UI name: [Agent on contact time][87]
|
10994
11225
|
#
|
10995
11226
|
# SUM\_CONTACTS\_DISCONNECTED
|
10996
11227
|
#
|
@@ -11002,7 +11233,7 @@ module Aws::Connect
|
|
11002
11233
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
11003
11234
|
# Q in Connect
|
11004
11235
|
#
|
11005
|
-
# UI name: [Contact disconnected][
|
11236
|
+
# UI name: [Contact disconnected][88]
|
11006
11237
|
#
|
11007
11238
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
11008
11239
|
#
|
@@ -11011,7 +11242,7 @@ module Aws::Connect
|
|
11011
11242
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
11012
11243
|
# Hierarchy
|
11013
11244
|
#
|
11014
|
-
# UI name: [Error status time][
|
11245
|
+
# UI name: [Error status time][89]
|
11015
11246
|
#
|
11016
11247
|
# SUM\_HANDLE\_TIME
|
11017
11248
|
#
|
@@ -11020,7 +11251,7 @@ module Aws::Connect
|
|
11020
11251
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
11021
11252
|
# Agent, Agent Hierarchy, Q in Connect
|
11022
11253
|
#
|
11023
|
-
# UI name: [Contact handle time][
|
11254
|
+
# UI name: [Contact handle time][90]
|
11024
11255
|
#
|
11025
11256
|
# SUM\_HOLD\_TIME
|
11026
11257
|
#
|
@@ -11029,7 +11260,7 @@ module Aws::Connect
|
|
11029
11260
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
11030
11261
|
# Agent, Agent Hierarchy, Q in Connect
|
11031
11262
|
#
|
11032
|
-
# UI name: [Customer hold time][
|
11263
|
+
# UI name: [Customer hold time][91]
|
11033
11264
|
#
|
11034
11265
|
# SUM\_IDLE\_TIME\_AGENT
|
11035
11266
|
#
|
@@ -11038,7 +11269,7 @@ module Aws::Connect
|
|
11038
11269
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
11039
11270
|
# Hierarchy
|
11040
11271
|
#
|
11041
|
-
# UI name: [Agent idle time][
|
11272
|
+
# UI name: [Agent idle time][92]
|
11042
11273
|
#
|
11043
11274
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
11044
11275
|
#
|
@@ -11047,7 +11278,7 @@ module Aws::Connect
|
|
11047
11278
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
11048
11279
|
# Agent, Agent Hierarchy, Q in Connect
|
11049
11280
|
#
|
11050
|
-
# UI name: [Agent interaction and hold time][
|
11281
|
+
# UI name: [Agent interaction and hold time][93]
|
11051
11282
|
#
|
11052
11283
|
# SUM\_INTERACTION\_TIME
|
11053
11284
|
#
|
@@ -11056,7 +11287,7 @@ module Aws::Connect
|
|
11056
11287
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
11057
11288
|
# Agent, Agent Hierarchy
|
11058
11289
|
#
|
11059
|
-
# UI name: [Agent interaction time][
|
11290
|
+
# UI name: [Agent interaction time][94]
|
11060
11291
|
#
|
11061
11292
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
11062
11293
|
#
|
@@ -11065,7 +11296,7 @@ module Aws::Connect
|
|
11065
11296
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
11066
11297
|
# Hierarchy
|
11067
11298
|
#
|
11068
|
-
# UI name: [Non-Productive Time][
|
11299
|
+
# UI name: [Non-Productive Time][95]
|
11069
11300
|
#
|
11070
11301
|
# SUM\_ONLINE\_TIME\_AGENT
|
11071
11302
|
#
|
@@ -11074,7 +11305,7 @@ module Aws::Connect
|
|
11074
11305
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
11075
11306
|
# Hierarchy
|
11076
11307
|
#
|
11077
|
-
# UI name: [Online time][
|
11308
|
+
# UI name: [Online time][96]
|
11078
11309
|
#
|
11079
11310
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
11080
11311
|
#
|
@@ -11083,7 +11314,7 @@ module Aws::Connect
|
|
11083
11314
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
11084
11315
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
11085
11316
|
#
|
11086
|
-
# UI name: [Callback attempts][
|
11317
|
+
# UI name: [Callback attempts][97]
|
11087
11318
|
#
|
11088
11319
|
#
|
11089
11320
|
#
|
@@ -11103,81 +11334,87 @@ module Aws::Connect
|
|
11103
11334
|
# [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
|
11104
11335
|
# [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
|
11105
11336
|
# [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
|
11106
|
-
# [17]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11107
|
-
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11108
|
-
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11109
|
-
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11110
|
-
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11111
|
-
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11112
|
-
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11113
|
-
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11114
|
-
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11115
|
-
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11116
|
-
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11117
|
-
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11118
|
-
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11119
|
-
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11120
|
-
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11121
|
-
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
11122
|
-
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11123
|
-
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
11124
|
-
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11125
|
-
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11126
|
-
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-
|
11127
|
-
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-
|
11128
|
-
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11129
|
-
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11130
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11131
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11132
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11133
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11134
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11135
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11136
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11137
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11138
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11139
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11140
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11141
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11142
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11143
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11144
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11145
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
11146
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11147
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11148
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11149
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11150
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11151
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11152
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11153
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11154
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11155
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11156
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11157
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11158
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11159
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11160
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
11161
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-
|
11162
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11163
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11164
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11165
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11166
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11167
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11168
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11169
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11170
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11171
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11172
|
-
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11173
|
-
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11174
|
-
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11175
|
-
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11176
|
-
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-
|
11177
|
-
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11178
|
-
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11179
|
-
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11180
|
-
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
11337
|
+
# [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
|
11338
|
+
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
|
11339
|
+
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
|
11340
|
+
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
|
11341
|
+
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
|
11342
|
+
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
|
11343
|
+
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
|
11344
|
+
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
|
11345
|
+
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
|
11346
|
+
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
|
11347
|
+
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
|
11348
|
+
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
|
11349
|
+
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
|
11350
|
+
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
|
11351
|
+
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
11352
|
+
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
|
11353
|
+
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
|
11354
|
+
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
|
11355
|
+
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
|
11356
|
+
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
|
11357
|
+
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
|
11358
|
+
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
|
11359
|
+
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
|
11360
|
+
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
11361
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
|
11362
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
|
11363
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
11364
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
11365
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
|
11366
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
|
11367
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
11368
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
11369
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
11370
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
11371
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
11372
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
11373
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
11374
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
11375
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
11376
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
11377
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
11378
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
11379
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
11380
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
11381
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
11382
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
11383
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
11384
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
11385
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
11386
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
11387
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
11388
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
11389
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
11390
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
|
11391
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
|
11392
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
11393
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
11394
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
11395
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
11396
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
11397
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
11398
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
11399
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
11400
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
11401
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
11402
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
11403
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
11404
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
11405
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
11406
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
11407
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
11408
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
11409
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
11410
|
+
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
11411
|
+
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
11412
|
+
# [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
11413
|
+
# [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
11414
|
+
# [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
11415
|
+
# [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
11416
|
+
# [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
11417
|
+
# [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
11181
11418
|
# @return [Array<Types::MetricV2>]
|
11182
11419
|
#
|
11183
11420
|
# @!attribute [rw] next_token
|
@@ -12075,9 +12312,10 @@ module Aws::Connect
|
|
12075
12312
|
#
|
12076
12313
|
# @!attribute [rw] source_phone_number_arn
|
12077
12314
|
# The claimed phone number ARN being imported from the external
|
12078
|
-
# service, such as Amazon
|
12079
|
-
#
|
12080
|
-
#
|
12315
|
+
# service, such as Amazon Web Services End User Messaging. If it is
|
12316
|
+
# from Amazon Web Services End User Messaging, it looks like the ARN
|
12317
|
+
# of the phone number to import from Amazon Web Services End User
|
12318
|
+
# Messaging.
|
12081
12319
|
# @return [String]
|
12082
12320
|
#
|
12083
12321
|
# @!attribute [rw] phone_number_description
|
@@ -13980,9 +14218,10 @@ module Aws::Connect
|
|
13980
14218
|
#
|
13981
14219
|
# @!attribute [rw] source_phone_number_arn
|
13982
14220
|
# The claimed phone number ARN that was previously imported from the
|
13983
|
-
# external service, such as Amazon
|
13984
|
-
#
|
13985
|
-
# imported from Amazon
|
14221
|
+
# external service, such as Amazon Web Services End User Messaging. If
|
14222
|
+
# it is from Amazon Web Services End User Messaging, it looks like the
|
14223
|
+
# ARN of the phone number that was imported from Amazon Web Services
|
14224
|
+
# End User Messaging.
|
13986
14225
|
# @return [String]
|
13987
14226
|
#
|
13988
14227
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersSummary AWS API Documentation
|
@@ -15511,10 +15750,21 @@ module Aws::Connect
|
|
15511
15750
|
# see the description for the [Flow outcome][2] metric in the *Amazon
|
15512
15751
|
# Connect Administrator Guide*.
|
15513
15752
|
#
|
15753
|
+
# For valid values of the metric-level filter
|
15754
|
+
# `BOT_CONVERSATION_OUTCOME_TYPE`, see the description for the [Bot
|
15755
|
+
# conversations completed][3] in the *Amazon Connect Administrator
|
15756
|
+
# Guide*.
|
15757
|
+
#
|
15758
|
+
# For valid values of the metric-level filter
|
15759
|
+
# `BOT_INTENT_OUTCOME_TYPE`, see the description for the [Bot intents
|
15760
|
+
# completed][4] metric in the *Amazon Connect Administrator Guide*.
|
15761
|
+
#
|
15514
15762
|
#
|
15515
15763
|
#
|
15516
15764
|
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
|
15517
15765
|
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
15766
|
+
# [3]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
|
15767
|
+
# [4]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
|
15518
15768
|
# @return [Array<String>]
|
15519
15769
|
#
|
15520
15770
|
# @!attribute [rw] negate
|
@@ -16715,6 +16965,20 @@ module Aws::Connect
|
|
16715
16965
|
include Aws::Structure
|
16716
16966
|
end
|
16717
16967
|
|
16968
|
+
# Information about a queue.
|
16969
|
+
#
|
16970
|
+
# @!attribute [rw] id
|
16971
|
+
# The identifier of the queue.
|
16972
|
+
# @return [String]
|
16973
|
+
#
|
16974
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfoInput AWS API Documentation
|
16975
|
+
#
|
16976
|
+
class QueueInfoInput < Struct.new(
|
16977
|
+
:id)
|
16978
|
+
SENSITIVE = []
|
16979
|
+
include Aws::Structure
|
16980
|
+
end
|
16981
|
+
|
16718
16982
|
# Contains information about a queue for a quick connect. The flow must
|
16719
16983
|
# be of type Transfer to Queue.
|
16720
16984
|
#
|
@@ -17914,12 +18178,17 @@ module Aws::Connect
|
|
17914
18178
|
# associated with the first interaction with the contact center.
|
17915
18179
|
# @return [String]
|
17916
18180
|
#
|
18181
|
+
# @!attribute [rw] contact_recording_type
|
18182
|
+
# The type of recording being operated on.
|
18183
|
+
# @return [String]
|
18184
|
+
#
|
17917
18185
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
|
17918
18186
|
#
|
17919
18187
|
class ResumeContactRecordingRequest < Struct.new(
|
17920
18188
|
:instance_id,
|
17921
18189
|
:contact_id,
|
17922
|
-
:initial_contact_id
|
18190
|
+
:initial_contact_id,
|
18191
|
+
:contact_recording_type)
|
17923
18192
|
SENSITIVE = []
|
17924
18193
|
include Aws::Structure
|
17925
18194
|
end
|
@@ -19933,7 +20202,7 @@ module Aws::Connect
|
|
19933
20202
|
# @return [String]
|
19934
20203
|
#
|
19935
20204
|
# @!attribute [rw] arn
|
19936
|
-
# The Amazon Resource Name (ARN) for the
|
20205
|
+
# The Amazon Resource Name (ARN) for the security profile.
|
19937
20206
|
# @return [String]
|
19938
20207
|
#
|
19939
20208
|
# @!attribute [rw] security_profile_name
|
@@ -20164,16 +20433,17 @@ module Aws::Connect
|
|
20164
20433
|
# @!attribute [rw] destination_id
|
20165
20434
|
# Chat system identifier, used in part to uniquely identify chat. This
|
20166
20435
|
# is associated with the Amazon Connect instance and flow to be used
|
20167
|
-
# to start chats. For
|
20168
|
-
#
|
20169
|
-
#
|
20436
|
+
# to start chats. For Server Migration Service, this is the phone
|
20437
|
+
# number destination of inbound Server Migration Service messages
|
20438
|
+
# represented by an Amazon Web Services End User Messaging phone
|
20439
|
+
# number ARN.
|
20170
20440
|
# @return [String]
|
20171
20441
|
#
|
20172
20442
|
# @!attribute [rw] subtype
|
20173
20443
|
# Classification of a channel. This is used in part to uniquely
|
20174
20444
|
# identify chat.
|
20175
20445
|
#
|
20176
|
-
# Valid value: `["connect:sms"]`
|
20446
|
+
# Valid value: `["connect:sms", connect:"WhatsApp"]`
|
20177
20447
|
# @return [String]
|
20178
20448
|
#
|
20179
20449
|
# @!attribute [rw] event
|
@@ -21774,12 +22044,17 @@ module Aws::Connect
|
|
21774
22044
|
# associated with the first interaction with the contact center.
|
21775
22045
|
# @return [String]
|
21776
22046
|
#
|
22047
|
+
# @!attribute [rw] contact_recording_type
|
22048
|
+
# The type of recording being operated on.
|
22049
|
+
# @return [String]
|
22050
|
+
#
|
21777
22051
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingRequest AWS API Documentation
|
21778
22052
|
#
|
21779
22053
|
class StopContactRecordingRequest < Struct.new(
|
21780
22054
|
:instance_id,
|
21781
22055
|
:contact_id,
|
21782
|
-
:initial_contact_id
|
22056
|
+
:initial_contact_id,
|
22057
|
+
:contact_recording_type)
|
21783
22058
|
SENSITIVE = []
|
21784
22059
|
include Aws::Structure
|
21785
22060
|
end
|
@@ -21999,12 +22274,17 @@ module Aws::Connect
|
|
21999
22274
|
# associated with the first interaction with the contact center.
|
22000
22275
|
# @return [String]
|
22001
22276
|
#
|
22277
|
+
# @!attribute [rw] contact_recording_type
|
22278
|
+
# The type of recording being operated on.
|
22279
|
+
# @return [String]
|
22280
|
+
#
|
22002
22281
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingRequest AWS API Documentation
|
22003
22282
|
#
|
22004
22283
|
class SuspendContactRecordingRequest < Struct.new(
|
22005
22284
|
:instance_id,
|
22006
22285
|
:contact_id,
|
22007
|
-
:initial_contact_id
|
22286
|
+
:initial_contact_id,
|
22287
|
+
:contact_recording_type)
|
22008
22288
|
SENSITIVE = []
|
22009
22289
|
include Aws::Structure
|
22010
22290
|
end
|
@@ -22122,7 +22402,7 @@ module Aws::Connect
|
|
22122
22402
|
# A tag set contains tag key and tag value.
|
22123
22403
|
#
|
22124
22404
|
# @!attribute [rw] key
|
22125
|
-
# The tag key in the
|
22405
|
+
# The tag key in the TagSet.
|
22126
22406
|
# @return [String]
|
22127
22407
|
#
|
22128
22408
|
# @!attribute [rw] value
|
@@ -23271,6 +23551,54 @@ module Aws::Connect
|
|
23271
23551
|
# updated by using the UpdateContact API.
|
23272
23552
|
# @return [Hash<String,Types::SegmentAttributeValue>]
|
23273
23553
|
#
|
23554
|
+
# @!attribute [rw] queue_info
|
23555
|
+
# Information about the queue associated with a contact. This
|
23556
|
+
# parameter can only be updated for external audio contacts. It is
|
23557
|
+
# used when you integrate third-party systems with Contact Lens for
|
23558
|
+
# analytics. For more information, see [Amazon Connect Contact Lens
|
23559
|
+
# integration][1] in the <i> Amazon Connect Administrator Guide</i>.
|
23560
|
+
#
|
23561
|
+
#
|
23562
|
+
#
|
23563
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
23564
|
+
# @return [Types::QueueInfoInput]
|
23565
|
+
#
|
23566
|
+
# @!attribute [rw] user_info
|
23567
|
+
# Information about the agent associated with a contact. This
|
23568
|
+
# parameter can only be updated for external audio contacts. It is
|
23569
|
+
# used when you integrate third-party systems with Contact Lens for
|
23570
|
+
# analytics. For more information, see [Amazon Connect Contact Lens
|
23571
|
+
# integration][1] in the <i> Amazon Connect Administrator Guide</i>.
|
23572
|
+
#
|
23573
|
+
#
|
23574
|
+
#
|
23575
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
23576
|
+
# @return [Types::UserInfo]
|
23577
|
+
#
|
23578
|
+
# @!attribute [rw] customer_endpoint
|
23579
|
+
# The endpoint of the customer for which the contact was initiated.
|
23580
|
+
# For external audio contacts, this is usually the end customer's
|
23581
|
+
# phone number. This value can only be updated for external audio
|
23582
|
+
# contacts. For more information, see [Amazon Connect Contact Lens
|
23583
|
+
# integration][1] in the *Amazon Connect Administrator Guide*.
|
23584
|
+
#
|
23585
|
+
#
|
23586
|
+
#
|
23587
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
23588
|
+
# @return [Types::Endpoint]
|
23589
|
+
#
|
23590
|
+
# @!attribute [rw] system_endpoint
|
23591
|
+
# External system endpoint for the contact was initiated. For external
|
23592
|
+
# audio contacts, this is the phone number of the external system such
|
23593
|
+
# as the contact center. This value can only be updated for external
|
23594
|
+
# audio contacts. For more information, see [Amazon Connect Contact
|
23595
|
+
# Lens integration][1] in the *Amazon Connect Administrator Guide*.
|
23596
|
+
#
|
23597
|
+
#
|
23598
|
+
#
|
23599
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
|
23600
|
+
# @return [Types::Endpoint]
|
23601
|
+
#
|
23274
23602
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
|
23275
23603
|
#
|
23276
23604
|
class UpdateContactRequest < Struct.new(
|
@@ -23279,7 +23607,11 @@ module Aws::Connect
|
|
23279
23607
|
:name,
|
23280
23608
|
:description,
|
23281
23609
|
:references,
|
23282
|
-
:segment_attributes
|
23610
|
+
:segment_attributes,
|
23611
|
+
:queue_info,
|
23612
|
+
:user_info,
|
23613
|
+
:customer_endpoint,
|
23614
|
+
:system_endpoint)
|
23283
23615
|
SENSITIVE = [:name, :description]
|
23284
23616
|
include Aws::Structure
|
23285
23617
|
end
|
@@ -25874,10 +26206,15 @@ module Aws::Connect
|
|
25874
26206
|
# Identifies which track is being recorded.
|
25875
26207
|
# @return [String]
|
25876
26208
|
#
|
26209
|
+
# @!attribute [rw] ivr_recording_track
|
26210
|
+
# Identifies which IVR track is being recorded.
|
26211
|
+
# @return [String]
|
26212
|
+
#
|
25877
26213
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceRecordingConfiguration AWS API Documentation
|
25878
26214
|
#
|
25879
26215
|
class VoiceRecordingConfiguration < Struct.new(
|
25880
|
-
:voice_recording_track
|
26216
|
+
:voice_recording_track,
|
26217
|
+
:ivr_recording_track)
|
25881
26218
|
SENSITIVE = []
|
25882
26219
|
include Aws::Structure
|
25883
26220
|
end
|