aws-sdk-connect 1.187.0 → 1.189.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -763,6 +763,12 @@ module Aws::Connect
763
763
  #
764
764
  # @!attribute [rw] resource_id
765
765
  # The identifier of the resource.
766
+ #
767
+ # * Amazon Web Services End User Messaging SMS phone number ARN when
768
+ # using `SMS_PHONE_NUMBER`
769
+ #
770
+ # * Amazon Web Services End User Messaging Social phone number ARN
771
+ # when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
766
772
  # @return [String]
767
773
  #
768
774
  # @!attribute [rw] flow_id
@@ -1729,6 +1735,12 @@ module Aws::Connect
1729
1735
  #
1730
1736
  # @!attribute [rw] resource_ids
1731
1737
  # A list of resource identifiers to retrieve flow associations.
1738
+ #
1739
+ # * Amazon Web Services End User Messaging SMS phone number ARN when
1740
+ # using `SMS_PHONE_NUMBER`
1741
+ #
1742
+ # * Amazon Web Services End User Messaging Social phone number ARN
1743
+ # when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
1732
1744
  # @return [Array<String>]
1733
1745
  #
1734
1746
  # @!attribute [rw] resource_type
@@ -2114,9 +2126,10 @@ module Aws::Connect
2114
2126
  #
2115
2127
  # @!attribute [rw] source_phone_number_arn
2116
2128
  # The claimed phone number ARN that was previously imported from the
2117
- # external service, such as Amazon Pinpoint. If it is from Amazon
2118
- # Pinpoint, it looks like the ARN of the phone number that was
2119
- # imported from Amazon Pinpoint.
2129
+ # external service, such as Amazon Web Services End User Messaging. If
2130
+ # it is from Amazon Web Services End User Messaging, it looks like the
2131
+ # ARN of the phone number that was imported from Amazon Web Services
2132
+ # End User Messaging.
2120
2133
  # @return [String]
2121
2134
  #
2122
2135
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ClaimedPhoneNumberSummary AWS API Documentation
@@ -2511,6 +2524,31 @@ module Aws::Connect
2511
2524
  include Aws::Structure
2512
2525
  end
2513
2526
 
2527
+ # The contact configuration for push notification registration.
2528
+ #
2529
+ # @!attribute [rw] contact_id
2530
+ # The identifier of the contact within the Amazon Connect instance.
2531
+ # @return [String]
2532
+ #
2533
+ # @!attribute [rw] participant_role
2534
+ # The role of the participant in the chat conversation.
2535
+ # @return [String]
2536
+ #
2537
+ # @!attribute [rw] include_raw_message
2538
+ # Whether to include raw connect message in the push notification
2539
+ # payload. Default is `False`.
2540
+ # @return [Boolean]
2541
+ #
2542
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactConfiguration AWS API Documentation
2543
+ #
2544
+ class ContactConfiguration < Struct.new(
2545
+ :contact_id,
2546
+ :participant_role,
2547
+ :include_raw_message)
2548
+ SENSITIVE = []
2549
+ include Aws::Structure
2550
+ end
2551
+
2514
2552
  # Request object with information to create a contact.
2515
2553
  #
2516
2554
  # @!attribute [rw] system_endpoint
@@ -3918,8 +3956,9 @@ module Aws::Connect
3918
3956
  # @!attribute [rw] integration_arn
3919
3957
  # The Amazon Resource Name (ARN) of the integration.
3920
3958
  #
3921
- # <note markdown="1"> When integrating with Amazon Pinpoint, the Amazon Connect and Amazon
3922
- # Pinpoint instances must be in the same account.
3959
+ # <note markdown="1"> When integrating with Amazon Web Services End User Messaging, the
3960
+ # Amazon Connect and Amazon Web Services End User Messaging instances
3961
+ # must be in the same account.
3923
3962
  #
3924
3963
  # </note>
3925
3964
  # @return [String]
@@ -4248,6 +4287,70 @@ module Aws::Connect
4248
4287
  include Aws::Structure
4249
4288
  end
4250
4289
 
4290
+ # @!attribute [rw] instance_id
4291
+ # The identifier of the Amazon Connect instance. You can [find the
4292
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
4293
+ #
4294
+ #
4295
+ #
4296
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
4297
+ # @return [String]
4298
+ #
4299
+ # @!attribute [rw] client_token
4300
+ # A unique, case-sensitive identifier that you provide to ensure the
4301
+ # idempotency of the request. If not provided, the Amazon Web Services
4302
+ # SDK populates this field. For more information about idempotency,
4303
+ # see [Making retries safe with idempotent APIs][1].
4304
+ #
4305
+ # **A suitable default value is auto-generated.** You should normally
4306
+ # not need to pass this option.
4307
+ #
4308
+ #
4309
+ #
4310
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
4311
+ # @return [String]
4312
+ #
4313
+ # @!attribute [rw] pinpoint_app_arn
4314
+ # The Amazon Resource Name (ARN) of the Pinpoint application.
4315
+ # @return [String]
4316
+ #
4317
+ # @!attribute [rw] device_token
4318
+ # The push notification token issued by the Apple or Google gateways.
4319
+ # @return [String]
4320
+ #
4321
+ # @!attribute [rw] device_type
4322
+ # The device type to use when sending the message.
4323
+ # @return [String]
4324
+ #
4325
+ # @!attribute [rw] contact_configuration
4326
+ # The contact configuration for push notification registration.
4327
+ # @return [Types::ContactConfiguration]
4328
+ #
4329
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePushNotificationRegistrationRequest AWS API Documentation
4330
+ #
4331
+ class CreatePushNotificationRegistrationRequest < Struct.new(
4332
+ :instance_id,
4333
+ :client_token,
4334
+ :pinpoint_app_arn,
4335
+ :device_token,
4336
+ :device_type,
4337
+ :contact_configuration)
4338
+ SENSITIVE = []
4339
+ include Aws::Structure
4340
+ end
4341
+
4342
+ # @!attribute [rw] registration_id
4343
+ # The identifier for the registration.
4344
+ # @return [String]
4345
+ #
4346
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePushNotificationRegistrationResponse AWS API Documentation
4347
+ #
4348
+ class CreatePushNotificationRegistrationResponse < Struct.new(
4349
+ :registration_id)
4350
+ SENSITIVE = []
4351
+ include Aws::Structure
4352
+ end
4353
+
4251
4354
  # @!attribute [rw] instance_id
4252
4355
  # The identifier of the Amazon Connect instance. You can [find the
4253
4356
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5812,6 +5915,37 @@ module Aws::Connect
5812
5915
  include Aws::Structure
5813
5916
  end
5814
5917
 
5918
+ # @!attribute [rw] instance_id
5919
+ # The identifier of the Amazon Connect instance. You can [find the
5920
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
5921
+ #
5922
+ #
5923
+ #
5924
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
5925
+ # @return [String]
5926
+ #
5927
+ # @!attribute [rw] registration_id
5928
+ # The identifier for the registration.
5929
+ # @return [String]
5930
+ #
5931
+ # @!attribute [rw] contact_id
5932
+ # The identifier of the contact within the Amazon Connect instance.
5933
+ # @return [String]
5934
+ #
5935
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePushNotificationRegistrationRequest AWS API Documentation
5936
+ #
5937
+ class DeletePushNotificationRegistrationRequest < Struct.new(
5938
+ :instance_id,
5939
+ :registration_id,
5940
+ :contact_id)
5941
+ SENSITIVE = []
5942
+ include Aws::Structure
5943
+ end
5944
+
5945
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePushNotificationRegistrationResponse AWS API Documentation
5946
+ #
5947
+ class DeletePushNotificationRegistrationResponse < Aws::EmptyStructure; end
5948
+
5815
5949
  # @!attribute [rw] instance_id
5816
5950
  # The identifier of the Amazon Connect instance. You can [find the
5817
5951
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -7205,6 +7339,12 @@ module Aws::Connect
7205
7339
  #
7206
7340
  # @!attribute [rw] resource_id
7207
7341
  # The identifier of the resource.
7342
+ #
7343
+ # * Amazon Web Services End User Messaging SMS phone number ARN when
7344
+ # using `SMS_PHONE_NUMBER`
7345
+ #
7346
+ # * Amazon Web Services End User Messaging Social phone number ARN
7347
+ # when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
7208
7348
  # @return [String]
7209
7349
  #
7210
7350
  # @!attribute [rw] resource_type
@@ -9480,6 +9620,12 @@ module Aws::Connect
9480
9620
  #
9481
9621
  # @!attribute [rw] resource_id
9482
9622
  # The identifier of the resource.
9623
+ #
9624
+ # * Amazon Web Services End User Messaging SMS phone number ARN when
9625
+ # using `SMS_PHONE_NUMBER`
9626
+ #
9627
+ # * Amazon Web Services End User Messaging Social phone number ARN
9628
+ # when using `WHATSAPP_MESSAGING_PHONE_NUMBER`
9483
9629
  # @return [String]
9484
9630
  #
9485
9631
  # @!attribute [rw] resource_type
@@ -9891,13 +10037,17 @@ module Aws::Connect
9891
10037
  # `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
9892
10038
  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
9893
10039
  # `AGENT_HIERARCHY_LEVEL_FIVE` \|
9894
- # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
9895
- # `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
9896
- # `CASE_STATUS` \| `CHANNEL` \|
10040
+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| ` BOT_ID` \| `BOT_ALIAS`
10041
+ # \| `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \|
10042
+ # `CAMPAIGN` \| `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN`
10043
+ # \| `CASE_STATUS` \| `CHANNEL` \|
9897
10044
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
9898
- # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
10045
+ # \| `FEATURE` \| `FLOW_ACTION_ID` \| `FLOW_TYPE` \|
10046
+ # `FLOWS_MODULE_RESOURCE_ID` \| `FLOWS_NEXT_RESOURCE_ID` \|
9899
10047
  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
9900
10048
  # `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
10049
+ # `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10050
+ # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
9901
10051
  # `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
9902
10052
  # `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
9903
10053
  #
@@ -9951,12 +10101,15 @@ module Aws::Connect
9951
10101
  # Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
9952
10102
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
9953
10103
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
9954
- # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
10104
+ # `ANSWERING_MACHINE_DETECTION_STATUS` \| `BOT_ID` \| `BOT_ALIAS` \|
10105
+ # `BOT_VERSION` \| `BOT_LOCALE` \| `BOT_INTENT_NAME` \| `CAMPAIGN` \|
9955
10106
  # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
9956
10107
  # `CASE_STATUS` \| `CHANNEL` \|
9957
10108
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
9958
- # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
9959
- # \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
10109
+ # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \|
10110
+ # `FLOW_ACTION_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
10111
+ # `INITIATION_METHOD` \| `INVOKING_RESOURCE_PUBLISHED_TIMESTAMP` \|
10112
+ # `INVOKING_RESOURCE_TYPE` \| `PARENT_FLOWS_RESOURCE_ID` \|
9960
10113
  # `Q_CONNECT_ENABLED` \| `QUEUE` \| `RESOURCE_PUBLISHED_TIMESTAMP` \|
9961
10114
  # `ROUTING_PROFILE` \| `ROUTING_STEP_EXPRESSION`
9962
10115
  # @return [Array<String>]
@@ -10123,6 +10276,32 @@ module Aws::Connect
10123
10276
  #
10124
10277
  # UI name: [Average agent pause time][16]
10125
10278
  #
10279
+ # AVG\_BOT\_CONVERSATION\_TIME
10280
+ #
10281
+ # : Unit: Seconds
10282
+ #
10283
+ # Valid groupings and filters: Channel,
10284
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10285
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
10286
+ # Flow type, Flow action ID, Invoking resource published timestamp,
10287
+ # Initiation method, Invoking resource type, Parent flows resource
10288
+ # ID
10289
+ #
10290
+ # UI name: [Average bot conversation time][17]
10291
+ #
10292
+ # AVG\_BOT\_CONVERSATION\_TURNS
10293
+ #
10294
+ # : Unit: Count
10295
+ #
10296
+ # Valid groupings and filters: Channel,
10297
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10298
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
10299
+ # Flow type, Flow action ID, Invoking resource published timestamp,
10300
+ # Initiation method, Invoking resource type, Parent flows resource
10301
+ # ID
10302
+ #
10303
+ # UI name: [Average bot conversation turns][18]
10304
+ #
10126
10305
  # AVG\_CASE\_RELATED\_CONTACTS
10127
10306
  #
10128
10307
  # : Unit: Count
@@ -10131,7 +10310,7 @@ module Aws::Connect
10131
10310
  #
10132
10311
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10133
10312
  #
10134
- # UI name: [Average contacts per case][17]
10313
+ # UI name: [Average contacts per case][19]
10135
10314
  #
10136
10315
  # AVG\_CASE\_RESOLUTION\_TIME
10137
10316
  #
@@ -10141,7 +10320,7 @@ module Aws::Connect
10141
10320
  #
10142
10321
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10143
10322
  #
10144
- # UI name: [Average case resolution time][18]
10323
+ # UI name: [Average case resolution time][20]
10145
10324
  #
10146
10325
  # AVG\_CONTACT\_DURATION
10147
10326
  #
@@ -10151,7 +10330,7 @@ module Aws::Connect
10151
10330
  # Agent, Agent Hierarchy, Feature,
10152
10331
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10153
10332
  #
10154
- # UI name: [Average contact duration][19]
10333
+ # UI name: [Average contact duration][21]
10155
10334
  #
10156
10335
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10157
10336
  #
@@ -10165,7 +10344,7 @@ module Aws::Connect
10165
10344
  # Agent, Agent Hierarchy, Feature,
10166
10345
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10167
10346
  #
10168
- # UI name: [Average conversation duration][20]
10347
+ # UI name: [Average conversation duration][22]
10169
10348
  #
10170
10349
  # AVG\_DIALS\_PER\_MINUTE
10171
10350
  #
@@ -10177,7 +10356,7 @@ module Aws::Connect
10177
10356
  # Valid groupings and filters: Agent, Campaign, Queue, Routing
10178
10357
  # Profile
10179
10358
  #
10180
- # UI name: [Average dials per minute][21]
10359
+ # UI name: [Average dials per minute][23]
10181
10360
  #
10182
10361
  # AVG\_FLOW\_TIME
10183
10362
  #
@@ -10189,7 +10368,7 @@ module Aws::Connect
10189
10368
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10190
10369
  # published timestamp
10191
10370
  #
10192
- # UI name: [Average flow time][22]
10371
+ # UI name: [Average flow time][24]
10193
10372
  #
10194
10373
  # AVG\_GREETING\_TIME\_AGENT
10195
10374
  #
@@ -10202,7 +10381,7 @@ module Aws::Connect
10202
10381
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10203
10382
  # Q in Connect
10204
10383
  #
10205
- # UI name: [Average agent greeting time][23]
10384
+ # UI name: [Average agent greeting time][25]
10206
10385
  #
10207
10386
  # AVG\_HANDLE\_TIME
10208
10387
  #
@@ -10212,7 +10391,7 @@ module Aws::Connect
10212
10391
  # Agent, Agent Hierarchy, Feature,
10213
10392
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
10214
10393
  #
10215
- # UI name: [Average handle time][24]
10394
+ # UI name: [Average handle time][26]
10216
10395
  #
10217
10396
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10218
10397
  #
@@ -10226,7 +10405,7 @@ module Aws::Connect
10226
10405
  # Agent, Agent Hierarchy, Feature,
10227
10406
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10228
10407
  #
10229
- # UI name: [Average customer hold time][25]
10408
+ # UI name: [Average customer hold time][27]
10230
10409
  #
10231
10410
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10232
10411
  #
@@ -10240,7 +10419,7 @@ module Aws::Connect
10240
10419
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10241
10420
  # Q in Connect
10242
10421
  #
10243
- # UI name: [Average customer hold time all contacts][26]
10422
+ # UI name: [Average customer hold time all contacts][28]
10244
10423
  #
10245
10424
  # AVG\_HOLDS
10246
10425
  #
@@ -10250,7 +10429,7 @@ module Aws::Connect
10250
10429
  # Agent, Agent Hierarchy, Feature,
10251
10430
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10252
10431
  #
10253
- # UI name: [Average holds][27]
10432
+ # UI name: [Average holds][29]
10254
10433
  #
10255
10434
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10256
10435
  #
@@ -10264,7 +10443,7 @@ module Aws::Connect
10264
10443
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10265
10444
  # Q in Connect
10266
10445
  #
10267
- # UI name: [Average agent interaction and customer hold time][28]
10446
+ # UI name: [Average agent interaction and customer hold time][30]
10268
10447
  #
10269
10448
  # AVG\_INTERACTION\_TIME
10270
10449
  #
@@ -10275,7 +10454,7 @@ module Aws::Connect
10275
10454
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10276
10455
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10277
10456
  #
10278
- # UI name: [Average agent interaction time][29]
10457
+ # UI name: [Average agent interaction time][31]
10279
10458
  #
10280
10459
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10281
10460
  #
@@ -10292,7 +10471,7 @@ module Aws::Connect
10292
10471
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10293
10472
  # Q in Connect
10294
10473
  #
10295
- # UI name: [Average agent interruptions][30]
10474
+ # UI name: [Average agent interruptions][32]
10296
10475
  #
10297
10476
  # AVG\_INTERRUPTION\_TIME\_AGENT
10298
10477
  #
@@ -10305,7 +10484,7 @@ module Aws::Connect
10305
10484
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10306
10485
  # Q in Connect
10307
10486
  #
10308
- # UI name: [Average agent interruption time][31]
10487
+ # UI name: [Average agent interruption time][33]
10309
10488
  #
10310
10489
  # AVG\_NON\_TALK\_TIME
10311
10490
  #
@@ -10318,7 +10497,7 @@ module Aws::Connect
10318
10497
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10319
10498
  # Q in Connect
10320
10499
  #
10321
- # UI name: [Average non-talk time][32]
10500
+ # UI name: [Average non-talk time][34]
10322
10501
  #
10323
10502
  # AVG\_QUEUE\_ANSWER\_TIME
10324
10503
  #
@@ -10327,7 +10506,7 @@ module Aws::Connect
10327
10506
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10328
10507
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10329
10508
  #
10330
- # UI name: [Average queue answer time][33]
10509
+ # UI name: [Average queue answer time][35]
10331
10510
  #
10332
10511
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10333
10512
  #
@@ -10340,7 +10519,7 @@ module Aws::Connect
10340
10519
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10341
10520
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10342
10521
  #
10343
- # UI name: [Average resolution time][34]
10522
+ # UI name: [Average resolution time][36]
10344
10523
  #
10345
10524
  # AVG\_TALK\_TIME
10346
10525
  #
@@ -10353,7 +10532,7 @@ module Aws::Connect
10353
10532
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10354
10533
  # Q in Connect
10355
10534
  #
10356
- # UI name: [Average talk time][35]
10535
+ # UI name: [Average talk time][37]
10357
10536
  #
10358
10537
  # AVG\_TALK\_TIME\_AGENT
10359
10538
  #
@@ -10366,7 +10545,7 @@ module Aws::Connect
10366
10545
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10367
10546
  # Q in Connect
10368
10547
  #
10369
- # UI name: [Average agent talk time][36]
10548
+ # UI name: [Average agent talk time][38]
10370
10549
  #
10371
10550
  # AVG\_TALK\_TIME\_CUSTOMER
10372
10551
  #
@@ -10379,7 +10558,7 @@ module Aws::Connect
10379
10558
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10380
10559
  # Q in Connect
10381
10560
  #
10382
- # UI name: [Average customer talk time][37]
10561
+ # UI name: [Average customer talk time][39]
10383
10562
  #
10384
10563
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
10385
10564
  #
@@ -10390,7 +10569,33 @@ module Aws::Connect
10390
10569
  #
10391
10570
  # Valid groupings and filters: Campaign
10392
10571
  #
10393
- # UI name: [Average wait time after customer connection][38]
10572
+ # UI name: [Average wait time after customer connection][40]
10573
+ #
10574
+ # BOT\_CONVERSATIONS\_COMPLETED
10575
+ #
10576
+ # : Unit: Count
10577
+ #
10578
+ # Valid groupings and filters: Channel,
10579
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10580
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
10581
+ # Flow type, Flow action ID, Invoking resource published timestamp,
10582
+ # Initiation method, Invoking resource type, Parent flows resource
10583
+ # ID
10584
+ #
10585
+ # UI name: [Bot conversations][41]
10586
+ #
10587
+ # BOT\_INTENTS\_COMPLETED
10588
+ #
10589
+ # : Unit: Count
10590
+ #
10591
+ # Valid groupings and filters: Channel,
10592
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10593
+ # version, Bot locale, Bot intent name, Flows resource ID, Flows
10594
+ # module resource ID, Flow type, Flow action ID, Invoking resource
10595
+ # published timestamp, Initiation method, Invoking resource type,
10596
+ # Parent flows resource ID
10597
+ #
10598
+ # UI name: [Bot intents completed][42]
10394
10599
  #
10395
10600
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
10396
10601
  #
@@ -10405,7 +10610,7 @@ module Aws::Connect
10405
10610
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10406
10611
  # `GT` (for *Greater than*).
10407
10612
  #
10408
- # UI name: [Campaign contacts abandoned after X][39]
10613
+ # UI name: [Campaign contacts abandoned after X][43]
10409
10614
  #
10410
10615
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
10411
10616
  #
@@ -10420,7 +10625,7 @@ module Aws::Connect
10420
10625
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
10421
10626
  # `GT` (for *Greater than*).
10422
10627
  #
10423
- # UI name: [Campaign contacts abandoned after X rate][40]
10628
+ # UI name: [Campaign contacts abandoned after X rate][44]
10424
10629
  #
10425
10630
  # CAMPAIGN\_INTERACTIONS
10426
10631
  #
@@ -10433,7 +10638,7 @@ module Aws::Connect
10433
10638
  #
10434
10639
  # Valid groupings and filters: Campaign
10435
10640
  #
10436
- # UI name: [Campaign interactions][41]
10641
+ # UI name: [Campaign interactions][45]
10437
10642
  #
10438
10643
  # CAMPAIGN\_SEND\_ATTEMPTS
10439
10644
  #
@@ -10444,7 +10649,7 @@ module Aws::Connect
10444
10649
  # Valid groupings and filters: Campaign, Channel,
10445
10650
  # contact/segmentAttributes/connect:Subtype
10446
10651
  #
10447
- # UI name: [Campaign send attempts][42]
10652
+ # UI name: [Campaign send attempts][46]
10448
10653
  #
10449
10654
  # CASES\_CREATED
10450
10655
  #
@@ -10454,7 +10659,7 @@ module Aws::Connect
10454
10659
  #
10455
10660
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10456
10661
  #
10457
- # UI name: [Cases created][43]
10662
+ # UI name: [Cases created][47]
10458
10663
  #
10459
10664
  # CONTACTS\_CREATED
10460
10665
  #
@@ -10465,7 +10670,7 @@ module Aws::Connect
10465
10670
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10466
10671
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
10467
10672
  #
10468
- # UI name: [Contacts created][44]
10673
+ # UI name: [Contacts created][48]
10469
10674
  #
10470
10675
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10471
10676
  #
@@ -10482,7 +10687,7 @@ module Aws::Connect
10482
10687
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
10483
10688
  # Q in Connect
10484
10689
  #
10485
- # UI name: [API contacts handled][45]
10690
+ # UI name: [API contacts handled][49]
10486
10691
  #
10487
10692
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10488
10693
  #
@@ -10497,7 +10702,7 @@ module Aws::Connect
10497
10702
  # Valid groupings and filters: Queue, Channel, Agent, Agent
10498
10703
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
10499
10704
  #
10500
- # UI name: [Contacts handled (connected to agent timestamp)][46]
10705
+ # UI name: [Contacts handled (connected to agent timestamp)][50]
10501
10706
  #
10502
10707
  # CONTACTS\_HOLD\_ABANDONS
10503
10708
  #
@@ -10507,7 +10712,7 @@ module Aws::Connect
10507
10712
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10508
10713
  # Q in Connect
10509
10714
  #
10510
- # UI name: [Contacts hold disconnect][46]
10715
+ # UI name: [Contacts hold disconnect][50]
10511
10716
  #
10512
10717
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
10513
10718
  #
@@ -10516,7 +10721,7 @@ module Aws::Connect
10516
10721
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10517
10722
  # Agent, Agent Hierarchy, Q in Connect
10518
10723
  #
10519
- # UI name: [Contacts hold agent disconnect][47]
10724
+ # UI name: [Contacts hold agent disconnect][51]
10520
10725
  #
10521
10726
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
10522
10727
  #
@@ -10525,7 +10730,7 @@ module Aws::Connect
10525
10730
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10526
10731
  # Agent, Agent Hierarchy, Q in Connect
10527
10732
  #
10528
- # UI name: [Contacts hold customer disconnect][48]
10733
+ # UI name: [Contacts hold customer disconnect][52]
10529
10734
  #
10530
10735
  # CONTACTS\_PUT\_ON\_HOLD
10531
10736
  #
@@ -10534,7 +10739,7 @@ module Aws::Connect
10534
10739
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10535
10740
  # Agent, Agent Hierarchy, Q in Connect
10536
10741
  #
10537
- # UI name: [Contacts put on hold][48]
10742
+ # UI name: [Contacts put on hold][52]
10538
10743
  #
10539
10744
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
10540
10745
  #
@@ -10543,7 +10748,7 @@ module Aws::Connect
10543
10748
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10544
10749
  # Agent, Agent Hierarchy, Q in Connect
10545
10750
  #
10546
- # UI name: [Contacts transferred out external][49]
10751
+ # UI name: [Contacts transferred out external][53]
10547
10752
  #
10548
10753
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
10549
10754
  #
@@ -10552,7 +10757,7 @@ module Aws::Connect
10552
10757
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10553
10758
  # Agent, Agent Hierarchy, Q in Connect
10554
10759
  #
10555
- # UI name: [Contacts transferred out internal][50]
10760
+ # UI name: [Contacts transferred out internal][54]
10556
10761
  #
10557
10762
  # CONTACTS\_QUEUED
10558
10763
  #
@@ -10562,7 +10767,7 @@ module Aws::Connect
10562
10767
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10563
10768
  # Q in Connect
10564
10769
  #
10565
- # UI name: [Contacts queued][51]
10770
+ # UI name: [Contacts queued][55]
10566
10771
  #
10567
10772
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
10568
10773
  #
@@ -10571,7 +10776,7 @@ module Aws::Connect
10571
10776
  # Valid groupings and filters: Queue, Channel, Agent, Agent
10572
10777
  # Hierarchy, contact/segmentAttributes/connect:Subtype
10573
10778
  #
10574
- # UI name: [Contacts queued (enqueue timestamp)][52]
10779
+ # UI name: [Contacts queued (enqueue timestamp)][56]
10575
10780
  #
10576
10781
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
10577
10782
  #
@@ -10584,7 +10789,7 @@ module Aws::Connect
10584
10789
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10585
10790
  # (for "Less than") or `LTE` (for "Less than equal").
10586
10791
  #
10587
- # UI name: [Contacts removed from queue in X seconds][53]
10792
+ # UI name: [Contacts removed from queue in X seconds][57]
10588
10793
  #
10589
10794
  # CONTACTS\_RESOLVED\_IN\_X
10590
10795
  #
@@ -10597,7 +10802,7 @@ module Aws::Connect
10597
10802
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10598
10803
  # (for "Less than") or `LTE` (for "Less than equal").
10599
10804
  #
10600
- # UI name: [Contacts resolved in X][54]
10805
+ # UI name: [Contacts resolved in X][58]
10601
10806
  #
10602
10807
  # CONTACTS\_TRANSFERRED\_OUT
10603
10808
  #
@@ -10607,7 +10812,7 @@ module Aws::Connect
10607
10812
  # Agent, Agent Hierarchy, Feature,
10608
10813
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10609
10814
  #
10610
- # UI name: [Contacts transferred out][55]
10815
+ # UI name: [Contacts transferred out][59]
10611
10816
  #
10612
10817
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
10613
10818
  #
@@ -10621,7 +10826,7 @@ module Aws::Connect
10621
10826
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10622
10827
  # Q in Connect
10623
10828
  #
10624
- # UI name: [Contacts transferred out by agent][56]
10829
+ # UI name: [Contacts transferred out by agent][60]
10625
10830
  #
10626
10831
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
10627
10832
  #
@@ -10631,7 +10836,7 @@ module Aws::Connect
10631
10836
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10632
10837
  # Q in Connect
10633
10838
  #
10634
- # UI name: [Contacts transferred out queue][56]
10839
+ # UI name: [Contacts transferred out queue][60]
10635
10840
  #
10636
10841
  # CURRENT\_CASES
10637
10842
  #
@@ -10641,7 +10846,7 @@ module Aws::Connect
10641
10846
  #
10642
10847
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10643
10848
  #
10644
- # UI name: [Current cases][57]
10849
+ # UI name: [Current cases][61]
10645
10850
  #
10646
10851
  # DELIVERY\_ATTEMPTS
10647
10852
  #
@@ -10657,7 +10862,7 @@ module Aws::Connect
10657
10862
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10658
10863
  # Queue, Routing Profile
10659
10864
  #
10660
- # UI name: [Delivery attempts][58]
10865
+ # UI name: [Delivery attempts][62]
10661
10866
  #
10662
10867
  # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10663
10868
  # for SMS and Email campaign delivery modes. Agent, Queue, Routing
@@ -10683,7 +10888,7 @@ module Aws::Connect
10683
10888
  # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10684
10889
  # Queue, Routing Profile
10685
10890
  #
10686
- # UI name: [Delivery attempt disposition rate][59]
10891
+ # UI name: [Delivery attempt disposition rate][63]
10687
10892
  #
10688
10893
  # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
10689
10894
  # available for SMS and Email campaign delivery modes. Agent, Queue,
@@ -10703,7 +10908,7 @@ module Aws::Connect
10703
10908
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10704
10909
  # published timestamp
10705
10910
  #
10706
- # UI name: [Flows outcome][60]
10911
+ # UI name: [Flows outcome][64]
10707
10912
  #
10708
10913
  # FLOWS\_STARTED
10709
10914
  #
@@ -10714,7 +10919,7 @@ module Aws::Connect
10714
10919
  # resource ID, Flows resource ID, Initiation method, Resource
10715
10920
  # published timestamp
10716
10921
  #
10717
- # UI name: [Flows started][61]
10922
+ # UI name: [Flows started][65]
10718
10923
  #
10719
10924
  # HUMAN\_ANSWERED\_CALLS
10720
10925
  #
@@ -10726,7 +10931,7 @@ module Aws::Connect
10726
10931
  #
10727
10932
  # Valid groupings and filters: Agent, Campaign
10728
10933
  #
10729
- # UI name: [Human answered][62]
10934
+ # UI name: [Human answered][66]
10730
10935
  #
10731
10936
  # MAX\_FLOW\_TIME
10732
10937
  #
@@ -10738,7 +10943,7 @@ module Aws::Connect
10738
10943
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10739
10944
  # published timestamp
10740
10945
  #
10741
- # UI name: [Maximum flow time][63]
10946
+ # UI name: [Maximum flow time][67]
10742
10947
  #
10743
10948
  # MAX\_QUEUED\_TIME
10744
10949
  #
@@ -10748,7 +10953,7 @@ module Aws::Connect
10748
10953
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10749
10954
  # Q in Connect
10750
10955
  #
10751
- # UI name: [Maximum queued time][64]
10956
+ # UI name: [Maximum queued time][68]
10752
10957
  #
10753
10958
  # MIN\_FLOW\_TIME
10754
10959
  #
@@ -10760,7 +10965,33 @@ module Aws::Connect
10760
10965
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10761
10966
  # published timestamp
10762
10967
  #
10763
- # UI name: [Minimum flow time][65]
10968
+ # UI name: [Minimum flow time][69]
10969
+ #
10970
+ # PERCENT\_BOT\_CONVERSATIONS\_OUTCOME
10971
+ #
10972
+ # : Unit: Percent
10973
+ #
10974
+ # Valid groupings and filters: Channel,
10975
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10976
+ # version, Bot locale, Flows resource ID, Flows module resource ID,
10977
+ # Flow type, Flow action ID, Invoking resource published timestamp,
10978
+ # Initiation method, Invoking resource type, Parent flows resource
10979
+ # ID
10980
+ #
10981
+ # UI name: [Percent bot conversations outcome][70]
10982
+ #
10983
+ # PERCENT\_BOT\_INTENTS\_OUTCOME
10984
+ #
10985
+ # : Unit: Percent
10986
+ #
10987
+ # Valid groupings and filters: Channel,
10988
+ # contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot
10989
+ # version, Bot locale, Bot intent name, Flows resource ID, Flows
10990
+ # module resource ID, Flow type, Flow action ID, Invoking resource
10991
+ # published timestamp, Initiation method, Invoking resource type,
10992
+ # Parent flows resource ID
10993
+ #
10994
+ # UI name: [Percent bot intents outcome][71]
10764
10995
  #
10765
10996
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
10766
10997
  #
@@ -10770,7 +11001,7 @@ module Aws::Connect
10770
11001
  #
10771
11002
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10772
11003
  #
10773
- # UI name: [Cases resolved on first contact][66]
11004
+ # UI name: [Cases resolved on first contact][72]
10774
11005
  #
10775
11006
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
10776
11007
  #
@@ -10802,7 +11033,7 @@ module Aws::Connect
10802
11033
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10803
11034
  # published timestamp
10804
11035
  #
10805
- # UI name: [Flows outcome percentage][67].
11036
+ # UI name: [Flows outcome percentage][73].
10806
11037
  #
10807
11038
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10808
11039
  #
@@ -10819,7 +11050,7 @@ module Aws::Connect
10819
11050
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10820
11051
  # Q in Connect
10821
11052
  #
10822
- # UI name: [Non-talk time percent][68]
11053
+ # UI name: [Non-talk time percent][74]
10823
11054
  #
10824
11055
  # PERCENT\_TALK\_TIME
10825
11056
  #
@@ -10832,7 +11063,7 @@ module Aws::Connect
10832
11063
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10833
11064
  # Q in Connect
10834
11065
  #
10835
- # UI name: [Talk time percent][69]
11066
+ # UI name: [Talk time percent][75]
10836
11067
  #
10837
11068
  # PERCENT\_TALK\_TIME\_AGENT
10838
11069
  #
@@ -10845,7 +11076,7 @@ module Aws::Connect
10845
11076
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10846
11077
  # Q in Connect
10847
11078
  #
10848
- # UI name: [Agent talk time percent][70]
11079
+ # UI name: [Agent talk time percent][76]
10849
11080
  #
10850
11081
  # PERCENT\_TALK\_TIME\_CUSTOMER
10851
11082
  #
@@ -10858,7 +11089,7 @@ module Aws::Connect
10858
11089
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10859
11090
  # Q in Connect
10860
11091
  #
10861
- # UI name: [Customer talk time percent][71]
11092
+ # UI name: [Customer talk time percent][77]
10862
11093
  #
10863
11094
  # REOPENED\_CASE\_ACTIONS
10864
11095
  #
@@ -10868,7 +11099,7 @@ module Aws::Connect
10868
11099
  #
10869
11100
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10870
11101
  #
10871
- # UI name: [Cases reopened][72]
11102
+ # UI name: [Cases reopened][78]
10872
11103
  #
10873
11104
  # RESOLVED\_CASE\_ACTIONS
10874
11105
  #
@@ -10878,7 +11109,7 @@ module Aws::Connect
10878
11109
  #
10879
11110
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10880
11111
  #
10881
- # UI name: [Cases resolved][73]
11112
+ # UI name: [Cases resolved][79]
10882
11113
  #
10883
11114
  # SERVICE\_LEVEL
10884
11115
  #
@@ -10893,7 +11124,7 @@ module Aws::Connect
10893
11124
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10894
11125
  # (for "Less than") or `LTE` (for "Less than equal").
10895
11126
  #
10896
- # UI name: [Service level X][74]
11127
+ # UI name: [Service level X][80]
10897
11128
  #
10898
11129
  # STEP\_CONTACTS\_QUEUED
10899
11130
  #
@@ -10911,7 +11142,7 @@ module Aws::Connect
10911
11142
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10912
11143
  # Agent, Agent Hierarchy, Q in Connect
10913
11144
  #
10914
- # UI name: [After contact work time][75]
11145
+ # UI name: [After contact work time][81]
10915
11146
  #
10916
11147
  # SUM\_CONNECTING\_TIME\_AGENT
10917
11148
  #
@@ -10924,7 +11155,7 @@ module Aws::Connect
10924
11155
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10925
11156
  # Agent, Agent Hierarchy
10926
11157
  #
10927
- # UI name: [Agent API connecting time][76]
11158
+ # UI name: [Agent API connecting time][82]
10928
11159
  #
10929
11160
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
10930
11161
  # this metric.
@@ -10946,7 +11177,7 @@ module Aws::Connect
10946
11177
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10947
11178
  # RoutingStepExpression, Q in Connect
10948
11179
  #
10949
- # UI name: [Contact abandoned][77]
11180
+ # UI name: [Contact abandoned][83]
10950
11181
  #
10951
11182
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10952
11183
  #
@@ -10959,7 +11190,7 @@ module Aws::Connect
10959
11190
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10960
11191
  # (for "Less than") or `LTE` (for "Less than equal").
10961
11192
  #
10962
- # UI name: [Contacts abandoned in X seconds][78]
11193
+ # UI name: [Contacts abandoned in X seconds][84]
10963
11194
  #
10964
11195
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10965
11196
  #
@@ -10972,7 +11203,7 @@ module Aws::Connect
10972
11203
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10973
11204
  # (for "Less than") or `LTE` (for "Less than equal").
10974
11205
  #
10975
- # UI name: [Contacts answered in X seconds][79]
11206
+ # UI name: [Contacts answered in X seconds][85]
10976
11207
  #
10977
11208
  # SUM\_CONTACT\_FLOW\_TIME
10978
11209
  #
@@ -10981,7 +11212,7 @@ module Aws::Connect
10981
11212
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10982
11213
  # Agent, Agent Hierarchy, Q in Connect
10983
11214
  #
10984
- # UI name: [Contact flow time][80]
11215
+ # UI name: [Contact flow time][86]
10985
11216
  #
10986
11217
  # SUM\_CONTACT\_TIME\_AGENT
10987
11218
  #
@@ -10990,7 +11221,7 @@ module Aws::Connect
10990
11221
  # Valid groupings and filters: Routing Profile, Agent, Agent
10991
11222
  # Hierarchy
10992
11223
  #
10993
- # UI name: [Agent on contact time][81]
11224
+ # UI name: [Agent on contact time][87]
10994
11225
  #
10995
11226
  # SUM\_CONTACTS\_DISCONNECTED
10996
11227
  #
@@ -11002,7 +11233,7 @@ module Aws::Connect
11002
11233
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
11003
11234
  # Q in Connect
11004
11235
  #
11005
- # UI name: [Contact disconnected][82]
11236
+ # UI name: [Contact disconnected][88]
11006
11237
  #
11007
11238
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
11008
11239
  #
@@ -11011,7 +11242,7 @@ module Aws::Connect
11011
11242
  # Valid groupings and filters: Routing Profile, Agent, Agent
11012
11243
  # Hierarchy
11013
11244
  #
11014
- # UI name: [Error status time][83]
11245
+ # UI name: [Error status time][89]
11015
11246
  #
11016
11247
  # SUM\_HANDLE\_TIME
11017
11248
  #
@@ -11020,7 +11251,7 @@ module Aws::Connect
11020
11251
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11021
11252
  # Agent, Agent Hierarchy, Q in Connect
11022
11253
  #
11023
- # UI name: [Contact handle time][84]
11254
+ # UI name: [Contact handle time][90]
11024
11255
  #
11025
11256
  # SUM\_HOLD\_TIME
11026
11257
  #
@@ -11029,7 +11260,7 @@ module Aws::Connect
11029
11260
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11030
11261
  # Agent, Agent Hierarchy, Q in Connect
11031
11262
  #
11032
- # UI name: [Customer hold time][85]
11263
+ # UI name: [Customer hold time][91]
11033
11264
  #
11034
11265
  # SUM\_IDLE\_TIME\_AGENT
11035
11266
  #
@@ -11038,7 +11269,7 @@ module Aws::Connect
11038
11269
  # Valid groupings and filters: Routing Profile, Agent, Agent
11039
11270
  # Hierarchy
11040
11271
  #
11041
- # UI name: [Agent idle time][86]
11272
+ # UI name: [Agent idle time][92]
11042
11273
  #
11043
11274
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
11044
11275
  #
@@ -11047,7 +11278,7 @@ module Aws::Connect
11047
11278
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11048
11279
  # Agent, Agent Hierarchy, Q in Connect
11049
11280
  #
11050
- # UI name: [Agent interaction and hold time][87]
11281
+ # UI name: [Agent interaction and hold time][93]
11051
11282
  #
11052
11283
  # SUM\_INTERACTION\_TIME
11053
11284
  #
@@ -11056,7 +11287,7 @@ module Aws::Connect
11056
11287
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11057
11288
  # Agent, Agent Hierarchy
11058
11289
  #
11059
- # UI name: [Agent interaction time][88]
11290
+ # UI name: [Agent interaction time][94]
11060
11291
  #
11061
11292
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
11062
11293
  #
@@ -11065,7 +11296,7 @@ module Aws::Connect
11065
11296
  # Valid groupings and filters: Routing Profile, Agent, Agent
11066
11297
  # Hierarchy
11067
11298
  #
11068
- # UI name: [Non-Productive Time][89]
11299
+ # UI name: [Non-Productive Time][95]
11069
11300
  #
11070
11301
  # SUM\_ONLINE\_TIME\_AGENT
11071
11302
  #
@@ -11074,7 +11305,7 @@ module Aws::Connect
11074
11305
  # Valid groupings and filters: Routing Profile, Agent, Agent
11075
11306
  # Hierarchy
11076
11307
  #
11077
- # UI name: [Online time][90]
11308
+ # UI name: [Online time][96]
11078
11309
  #
11079
11310
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
11080
11311
  #
@@ -11083,7 +11314,7 @@ module Aws::Connect
11083
11314
  # Valid groupings and filters: Queue, Channel, Routing Profile,
11084
11315
  # contact/segmentAttributes/connect:Subtype, Q in Connect
11085
11316
  #
11086
- # UI name: [Callback attempts][91]
11317
+ # UI name: [Callback attempts][97]
11087
11318
  #
11088
11319
  #
11089
11320
  #
@@ -11103,81 +11334,87 @@ module Aws::Connect
11103
11334
  # [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
11104
11335
  # [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
11105
11336
  # [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
11106
- # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
11107
- # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
11108
- # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
11109
- # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
11110
- # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
11111
- # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11112
- # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11113
- # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11114
- # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11115
- # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11116
- # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11117
- # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11118
- # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11119
- # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11120
- # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11121
- # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11122
- # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11123
- # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11124
- # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11125
- # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11126
- # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11127
- # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11128
- # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11129
- # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11130
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11131
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11132
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11133
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11134
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11135
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11136
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11137
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11138
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11139
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11140
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11141
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11142
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11143
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11144
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11145
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11146
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11147
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11148
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11149
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11150
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11151
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11152
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11153
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11154
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11155
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11156
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11157
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11158
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11159
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11160
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11161
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11162
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11163
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11164
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11165
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11166
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11167
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11168
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11169
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11170
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11171
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11172
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11173
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11174
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11175
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11176
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11177
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11178
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11179
- # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11180
- # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11337
+ # [17]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time-metric
11338
+ # [18]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns-metric
11339
+ # [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
11340
+ # [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
11341
+ # [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
11342
+ # [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
11343
+ # [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical
11344
+ # [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
11345
+ # [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
11346
+ # [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
11347
+ # [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
11348
+ # [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
11349
+ # [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
11350
+ # [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
11351
+ # [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
11352
+ # [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
11353
+ # [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
11354
+ # [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
11355
+ # [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
11356
+ # [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
11357
+ # [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
11358
+ # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
11359
+ # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
11360
+ # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
11361
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
11362
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
11363
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
11364
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
11365
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
11366
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
11367
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
11368
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
11369
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
11370
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
11371
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
11372
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
11373
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
11374
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
11375
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
11376
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
11377
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
11378
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
11379
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
11380
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
11381
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
11382
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
11383
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
11384
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
11385
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
11386
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
11387
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
11388
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
11389
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
11390
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome-metric
11391
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome-metric
11392
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
11393
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
11394
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
11395
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
11396
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
11397
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
11398
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
11399
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
11400
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
11401
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
11402
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
11403
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
11404
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
11405
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
11406
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
11407
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
11408
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
11409
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
11410
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
11411
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
11412
+ # [92]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
11413
+ # [93]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
11414
+ # [94]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
11415
+ # [95]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
11416
+ # [96]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
11417
+ # [97]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
11181
11418
  # @return [Array<Types::MetricV2>]
11182
11419
  #
11183
11420
  # @!attribute [rw] next_token
@@ -12075,9 +12312,10 @@ module Aws::Connect
12075
12312
  #
12076
12313
  # @!attribute [rw] source_phone_number_arn
12077
12314
  # The claimed phone number ARN being imported from the external
12078
- # service, such as Amazon Pinpoint. If it is from Amazon Pinpoint, it
12079
- # looks like the ARN of the phone number to import from Amazon
12080
- # Pinpoint.
12315
+ # service, such as Amazon Web Services End User Messaging. If it is
12316
+ # from Amazon Web Services End User Messaging, it looks like the ARN
12317
+ # of the phone number to import from Amazon Web Services End User
12318
+ # Messaging.
12081
12319
  # @return [String]
12082
12320
  #
12083
12321
  # @!attribute [rw] phone_number_description
@@ -13980,9 +14218,10 @@ module Aws::Connect
13980
14218
  #
13981
14219
  # @!attribute [rw] source_phone_number_arn
13982
14220
  # The claimed phone number ARN that was previously imported from the
13983
- # external service, such as Amazon Pinpoint. If it is from Amazon
13984
- # Pinpoint, it looks like the ARN of the phone number that was
13985
- # imported from Amazon Pinpoint.
14221
+ # external service, such as Amazon Web Services End User Messaging. If
14222
+ # it is from Amazon Web Services End User Messaging, it looks like the
14223
+ # ARN of the phone number that was imported from Amazon Web Services
14224
+ # End User Messaging.
13986
14225
  # @return [String]
13987
14226
  #
13988
14227
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersSummary AWS API Documentation
@@ -15511,10 +15750,21 @@ module Aws::Connect
15511
15750
  # see the description for the [Flow outcome][2] metric in the *Amazon
15512
15751
  # Connect Administrator Guide*.
15513
15752
  #
15753
+ # For valid values of the metric-level filter
15754
+ # `BOT_CONVERSATION_OUTCOME_TYPE`, see the description for the [Bot
15755
+ # conversations completed][3] in the *Amazon Connect Administrator
15756
+ # Guide*.
15757
+ #
15758
+ # For valid values of the metric-level filter
15759
+ # `BOT_INTENT_OUTCOME_TYPE`, see the description for the [Bot intents
15760
+ # completed][4] metric in the *Amazon Connect Administrator Guide*.
15761
+ #
15514
15762
  #
15515
15763
  #
15516
15764
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
15517
15765
  # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
15766
+ # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
15767
+ # [4]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
15518
15768
  # @return [Array<String>]
15519
15769
  #
15520
15770
  # @!attribute [rw] negate
@@ -16715,6 +16965,20 @@ module Aws::Connect
16715
16965
  include Aws::Structure
16716
16966
  end
16717
16967
 
16968
+ # Information about a queue.
16969
+ #
16970
+ # @!attribute [rw] id
16971
+ # The identifier of the queue.
16972
+ # @return [String]
16973
+ #
16974
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QueueInfoInput AWS API Documentation
16975
+ #
16976
+ class QueueInfoInput < Struct.new(
16977
+ :id)
16978
+ SENSITIVE = []
16979
+ include Aws::Structure
16980
+ end
16981
+
16718
16982
  # Contains information about a queue for a quick connect. The flow must
16719
16983
  # be of type Transfer to Queue.
16720
16984
  #
@@ -17914,12 +18178,17 @@ module Aws::Connect
17914
18178
  # associated with the first interaction with the contact center.
17915
18179
  # @return [String]
17916
18180
  #
18181
+ # @!attribute [rw] contact_recording_type
18182
+ # The type of recording being operated on.
18183
+ # @return [String]
18184
+ #
17917
18185
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRecordingRequest AWS API Documentation
17918
18186
  #
17919
18187
  class ResumeContactRecordingRequest < Struct.new(
17920
18188
  :instance_id,
17921
18189
  :contact_id,
17922
- :initial_contact_id)
18190
+ :initial_contact_id,
18191
+ :contact_recording_type)
17923
18192
  SENSITIVE = []
17924
18193
  include Aws::Structure
17925
18194
  end
@@ -19933,7 +20202,7 @@ module Aws::Connect
19933
20202
  # @return [String]
19934
20203
  #
19935
20204
  # @!attribute [rw] arn
19936
- # The Amazon Resource Name (ARN) for the secruity profile.
20205
+ # The Amazon Resource Name (ARN) for the security profile.
19937
20206
  # @return [String]
19938
20207
  #
19939
20208
  # @!attribute [rw] security_profile_name
@@ -20164,16 +20433,17 @@ module Aws::Connect
20164
20433
  # @!attribute [rw] destination_id
20165
20434
  # Chat system identifier, used in part to uniquely identify chat. This
20166
20435
  # is associated with the Amazon Connect instance and flow to be used
20167
- # to start chats. For SMS, this is the phone number destination of
20168
- # inbound SMS messages represented by an Amazon Pinpoint phone number
20169
- # ARN.
20436
+ # to start chats. For Server Migration Service, this is the phone
20437
+ # number destination of inbound Server Migration Service messages
20438
+ # represented by an Amazon Web Services End User Messaging phone
20439
+ # number ARN.
20170
20440
  # @return [String]
20171
20441
  #
20172
20442
  # @!attribute [rw] subtype
20173
20443
  # Classification of a channel. This is used in part to uniquely
20174
20444
  # identify chat.
20175
20445
  #
20176
- # Valid value: `["connect:sms"]`
20446
+ # Valid value: `["connect:sms", connect:"WhatsApp"]`
20177
20447
  # @return [String]
20178
20448
  #
20179
20449
  # @!attribute [rw] event
@@ -21774,12 +22044,17 @@ module Aws::Connect
21774
22044
  # associated with the first interaction with the contact center.
21775
22045
  # @return [String]
21776
22046
  #
22047
+ # @!attribute [rw] contact_recording_type
22048
+ # The type of recording being operated on.
22049
+ # @return [String]
22050
+ #
21777
22051
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StopContactRecordingRequest AWS API Documentation
21778
22052
  #
21779
22053
  class StopContactRecordingRequest < Struct.new(
21780
22054
  :instance_id,
21781
22055
  :contact_id,
21782
- :initial_contact_id)
22056
+ :initial_contact_id,
22057
+ :contact_recording_type)
21783
22058
  SENSITIVE = []
21784
22059
  include Aws::Structure
21785
22060
  end
@@ -21999,12 +22274,17 @@ module Aws::Connect
21999
22274
  # associated with the first interaction with the contact center.
22000
22275
  # @return [String]
22001
22276
  #
22277
+ # @!attribute [rw] contact_recording_type
22278
+ # The type of recording being operated on.
22279
+ # @return [String]
22280
+ #
22002
22281
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SuspendContactRecordingRequest AWS API Documentation
22003
22282
  #
22004
22283
  class SuspendContactRecordingRequest < Struct.new(
22005
22284
  :instance_id,
22006
22285
  :contact_id,
22007
- :initial_contact_id)
22286
+ :initial_contact_id,
22287
+ :contact_recording_type)
22008
22288
  SENSITIVE = []
22009
22289
  include Aws::Structure
22010
22290
  end
@@ -22122,7 +22402,7 @@ module Aws::Connect
22122
22402
  # A tag set contains tag key and tag value.
22123
22403
  #
22124
22404
  # @!attribute [rw] key
22125
- # The tag key in the tagSet.
22405
+ # The tag key in the TagSet.
22126
22406
  # @return [String]
22127
22407
  #
22128
22408
  # @!attribute [rw] value
@@ -23271,6 +23551,54 @@ module Aws::Connect
23271
23551
  # updated by using the UpdateContact API.
23272
23552
  # @return [Hash<String,Types::SegmentAttributeValue>]
23273
23553
  #
23554
+ # @!attribute [rw] queue_info
23555
+ # Information about the queue associated with a contact. This
23556
+ # parameter can only be updated for external audio contacts. It is
23557
+ # used when you integrate third-party systems with Contact Lens for
23558
+ # analytics. For more information, see [Amazon Connect Contact Lens
23559
+ # integration][1] in the <i> Amazon Connect Administrator Guide</i>.
23560
+ #
23561
+ #
23562
+ #
23563
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
23564
+ # @return [Types::QueueInfoInput]
23565
+ #
23566
+ # @!attribute [rw] user_info
23567
+ # Information about the agent associated with a contact. This
23568
+ # parameter can only be updated for external audio contacts. It is
23569
+ # used when you integrate third-party systems with Contact Lens for
23570
+ # analytics. For more information, see [Amazon Connect Contact Lens
23571
+ # integration][1] in the <i> Amazon Connect Administrator Guide</i>.
23572
+ #
23573
+ #
23574
+ #
23575
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
23576
+ # @return [Types::UserInfo]
23577
+ #
23578
+ # @!attribute [rw] customer_endpoint
23579
+ # The endpoint of the customer for which the contact was initiated.
23580
+ # For external audio contacts, this is usually the end customer's
23581
+ # phone number. This value can only be updated for external audio
23582
+ # contacts. For more information, see [Amazon Connect Contact Lens
23583
+ # integration][1] in the *Amazon Connect Administrator Guide*.
23584
+ #
23585
+ #
23586
+ #
23587
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
23588
+ # @return [Types::Endpoint]
23589
+ #
23590
+ # @!attribute [rw] system_endpoint
23591
+ # External system endpoint for the contact was initiated. For external
23592
+ # audio contacts, this is the phone number of the external system such
23593
+ # as the contact center. This value can only be updated for external
23594
+ # audio contacts. For more information, see [Amazon Connect Contact
23595
+ # Lens integration][1] in the *Amazon Connect Administrator Guide*.
23596
+ #
23597
+ #
23598
+ #
23599
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html
23600
+ # @return [Types::Endpoint]
23601
+ #
23274
23602
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
23275
23603
  #
23276
23604
  class UpdateContactRequest < Struct.new(
@@ -23279,7 +23607,11 @@ module Aws::Connect
23279
23607
  :name,
23280
23608
  :description,
23281
23609
  :references,
23282
- :segment_attributes)
23610
+ :segment_attributes,
23611
+ :queue_info,
23612
+ :user_info,
23613
+ :customer_endpoint,
23614
+ :system_endpoint)
23283
23615
  SENSITIVE = [:name, :description]
23284
23616
  include Aws::Structure
23285
23617
  end
@@ -25874,10 +26206,15 @@ module Aws::Connect
25874
26206
  # Identifies which track is being recorded.
25875
26207
  # @return [String]
25876
26208
  #
26209
+ # @!attribute [rw] ivr_recording_track
26210
+ # Identifies which IVR track is being recorded.
26211
+ # @return [String]
26212
+ #
25877
26213
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceRecordingConfiguration AWS API Documentation
25878
26214
  #
25879
26215
  class VoiceRecordingConfiguration < Struct.new(
25880
- :voice_recording_track)
26216
+ :voice_recording_track,
26217
+ :ivr_recording_track)
25881
26218
  SENSITIVE = []
25882
26219
  include Aws::Structure
25883
26220
  end