aws-sdk-connect 1.186.0 → 1.187.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -88,10 +88,14 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # List of additional email addresses for an email contact.
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+ #
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  # @!attribute [rw] to_list
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+ # List of additional TO email recipients for an email contact.
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  # @return [Array<Types::EmailRecipient>]
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  #
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  # @!attribute [rw] cc_list
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+ # List of additional CC email recipients for an email contact.
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  # @return [Array<Types::EmailRecipient>]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AdditionalEmailRecipients AWS API Documentation
@@ -1062,31 +1066,46 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Contact summary of a contact in contact tree associated with unique
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+ # identifier.
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+ #
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  # @!attribute [rw] contact_id
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+ # The identifier of the contact in this instance of Amazon Connect.
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  # @return [String]
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  #
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  # @!attribute [rw] contact_arn
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+ # The Amazon Resource Name (ARN) of the contact
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  # @return [String]
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  #
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  # @!attribute [rw] initiation_timestamp
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+ # The date and time this contact was initiated, in UTC time.
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  # @return [Time]
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  #
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  # @!attribute [rw] disconnect_timestamp
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+ # The timestamp when the customer endpoint disconnected from Amazon
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+ # Connect.
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  # @return [Time]
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  #
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  # @!attribute [rw] initial_contact_id
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+ # If this contact is related to other contacts, this is the ID of the
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+ # initial contact.
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  # @return [String]
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  #
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  # @!attribute [rw] previous_contact_id
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+ # If this contact is not the first contact, this is the ID of the
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+ # previous contact.
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  # @return [String]
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  #
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  # @!attribute [rw] related_contact_id
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+ # The contactId that is related to this contact.
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  # @return [String]
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  #
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  # @!attribute [rw] initiation_method
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+ # Indicates how the contact was initiated.
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  # @return [String]
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  #
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  # @!attribute [rw] channel
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+ # How the contact reached your contact center.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociatedContactSummary AWS API Documentation
@@ -1218,6 +1237,7 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN) of the attachment reference.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachmentReference AWS API Documentation
@@ -1658,8 +1678,8 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] associated_resource_arn
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- # The resource to which the attached file is (being) uploaded to.
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- # [Cases][1] are the only current supported resource.
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+ # The resource to which the attached file is (being) uploaded to. The
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+ # supported resources are [Cases][1] and [Email][2].
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  #
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  # <note markdown="1"> This value must be a valid ARN.
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  #
@@ -1667,7 +1687,8 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchGetAttachedFileMetadataRequest AWS API Documentation
@@ -2142,8 +2163,8 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] associated_resource_arn
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- # The resource to which the attached file is (being) uploaded to.
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- # [Cases][1] are the only current supported resource.
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+ # The resource to which the attached file is (being) uploaded to. The
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+ # supported resources are [Cases][1] and [Email][2].
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  #
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  # <note markdown="1"> This value must be a valid ARN.
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  #
@@ -2151,7 +2172,8 @@ module Aws::Connect
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  #
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  #
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  #
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- # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
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+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CompleteAttachedFileUploadRequest AWS API Documentation
@@ -2197,6 +2219,8 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # A conditional check failed.
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+ #
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  # @!attribute [rw] message
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  # @return [String]
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  #
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  # @return [String]
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  #
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  # @!attribute [rw] contact_association_id
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+ # This is the root contactId which is used as a unique identifier for
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+ # all subsequent contacts in a contact tree.
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  # @return [String]
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  #
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  # @!attribute [rw] initiation_method
@@ -2343,9 +2369,16 @@ module Aws::Connect
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  # @return [Types::WisdomInfo]
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  #
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  # @!attribute [rw] customer_endpoint
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+ # The customer or external third party participant endpoint.
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  # @return [Types::EndpointInfo]
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  #
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  # @!attribute [rw] system_endpoint
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+ # The system endpoint. For `INBOUND`, this is the phone number or
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+ # email address that the customer dialed. For `OUTBOUND` and
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+ # `EXTERNAL_OUTBOUND`, this is the outbound caller ID number assigned
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+ # to the outbound queue that is used to dial the customer. For
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+ # callback, this shows up as Softphone for calls handled by agents
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+ # with softphone.
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  # @return [Types::EndpointInfo]
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  #
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  # @!attribute [rw] queue_time_adjustment_seconds
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  # @return [Types::DisconnectDetails]
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  #
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  # @!attribute [rw] additional_email_recipients
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+ # List of additional email addresses for an email contact.
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  # @return [Types::AdditionalEmailRecipients]
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  #
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  # @!attribute [rw] segment_attributes
@@ -2569,7 +2603,7 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] status
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- # The status of the contact flow.
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+ # The status of the flow.
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  # @return [String]
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  #
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  # @!attribute [rw] description
@@ -2593,11 +2627,6 @@ module Aws::Connect
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  # "key2":"value2"} }.
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  # @return [Hash<String,String>]
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  #
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- # @!attribute [rw] is_default
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- # Amazon Connect includes a set of default flows that have already
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- # been published. It uses them to power your contact center.
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- # @return [Boolean]
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- #
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  # @!attribute [rw] flow_content_sha_256
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  # Indicates the checksum value of the flow content.
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  # @return [String]
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  # @return [String]
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  #
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  # @!attribute [rw] last_modified_time
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- # The time at which the contact flow was last modified.
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+ # The time at which the flow was last modified.
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  # @return [Time]
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  #
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  # @!attribute [rw] last_modified_region
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- # The region in which the contact flow was last modified
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+ # The region in which the flow was last modified
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
@@ -2630,7 +2659,6 @@ module Aws::Connect
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  :description,
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  :content,
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  :tags,
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- :is_default,
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  :flow_content_sha_256,
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  :version,
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  :version_description,
@@ -2787,7 +2815,7 @@ module Aws::Connect
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  include Aws::Structure
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  end
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- # The search criteria to be used to return contact flows.
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+ # The search criteria to be used to return flows.
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  #
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  # @!attribute [rw] or_conditions
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  # A list of conditions which would be applied together with an `OR`
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  # @return [String]
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  #
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  # @!attribute [rw] contact_flow_status
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- # The status of the contact flow.
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+ # The status of the flow.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowSummary AWS API Documentation
@@ -2897,7 +2925,7 @@ module Aws::Connect
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  include Aws::Structure
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  end
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- # A summary of a contact flow version's metadata.
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+ # A summary of a flow version's metadata.
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  #
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  # @!attribute [rw] arn
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  # The Amazon Resource Name (ARN) of the view version.
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  # @return [Time]
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  #
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  # @!attribute [rw] segment_attributes
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+ # Set of segment attributes for a contact.
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  # @return [Hash<String,Types::ContactSearchSummarySegmentAttributeValue>]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
@@ -3054,7 +3083,13 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # The value of a segment attribute. This is structured as a map with a
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+ # single key-value pair. The key 'valueString' indicates that the
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+ # attribute type is a string, and its corresponding value is the actual
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+ # string value of the segment attribute.
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+ #
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  # @!attribute [rw] value_string
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+ # The value of a segment attribute represented as a string.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummarySegmentAttributeValue AWS API Documentation
@@ -3476,44 +3511,95 @@ module Aws::Connect
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  end
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  # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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  # @return [String]
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  #
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  # @!attribute [rw] client_token
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+ # A unique, case-sensitive identifier that you provide to ensure the
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+ # idempotency of the request. If not provided, the Amazon Web Services
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+ # SDK populates this field. For more information about idempotency,
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+ # see [Making retries safe with idempotent APIs][1].
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+ #
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  # **A suitable default value is auto-generated.** You should normally
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  # not need to pass this option.
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+ #
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+ #
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+ #
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+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
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  # @return [String]
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  #
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  # @!attribute [rw] related_contact_id
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+ # The identifier of the contact in this instance of Amazon Connect.
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  # @return [String]
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  #
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  # @!attribute [rw] attributes
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+ # A custom key-value pair using an attribute map. The attributes are
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+ # standard Amazon Connect attributes, and can be accessed in flows
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+ # just like any other contact attributes.
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+ #
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+ # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
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+ # contact. Attribute keys can include only alphanumeric, dash, and
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+ # underscore characters.
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  # @return [Hash<String,String>]
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  #
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  # @!attribute [rw] references
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+ # A formatted URL that is shown to an agent in the Contact Control
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+ # Panel (CCP). Tasks can have the following reference types at the
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+ # time of creation: URL \| NUMBER \| STRING \| DATE \| EMAIL \|
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+ # ATTACHMENT.
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  # @return [Hash<String,Types::Reference>]
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  #
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  # @!attribute [rw] channel
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+ # The channel for the contact
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  # @return [String]
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  #
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  # @!attribute [rw] initiation_method
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+ # Indicates how the contact was initiated.
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  # @return [String]
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  #
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  # @!attribute [rw] expiry_duration_in_minutes
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+ # Number of minutes the contact will be active for before expiring
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  # @return [Integer]
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  #
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  # @!attribute [rw] user_info
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+ # User details for the contact
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  # @return [Types::UserInfo]
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  #
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  # @!attribute [rw] initiate_as
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+ # Initial state of the contact when it's created
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  # @return [String]
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  #
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  # @!attribute [rw] name
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+ # The name of a the contact.
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  # @return [String]
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  #
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  # @!attribute [rw] description
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+ # A description of the contact.
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  # @return [String]
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  #
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  # @!attribute [rw] segment_attributes
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+ # A set of system defined key-value pairs stored on individual contact
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+ # segments (unique contact ID) using an attribute map. The attributes
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+ # are standard Amazon Connect attributes. They can be accessed in
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+ # flows.
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+ #
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+ # Attribute keys can include only alphanumeric, -, and \_.
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+ #
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+ # This field can be used to set Segment Contact Expiry as a duration
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+ # in minutes.
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+ #
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+ # <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
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+ # integer number of minutes the contact will be active for before
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+ # expiring, with `SegmentAttributes` like \{ `
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+ # "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
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+ # "ValueInteger": 135}}}}`.
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+ #
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+ # </note>
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  # @return [Hash<String,Types::SegmentAttributeValue>]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactRequest AWS API Documentation
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  end
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  # @!attribute [rw] contact_id
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+ # The identifier of the contact in this instance of Amazon Connect.
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  # @return [String]
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  #
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  # @!attribute [rw] contact_arn
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+ # The Amazon Resource Name (ARN) of the created contact.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactResponse AWS API Documentation
@@ -3552,21 +3640,42 @@ module Aws::Connect
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  end
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  # @!attribute [rw] description
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+ # The description of the email address.
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  # @return [String]
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  #
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  # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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  # @return [String]
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  #
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  # @!attribute [rw] email_address
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+ # The email address with the instance, in
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+ # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
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  # @return [String]
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  #
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  # @!attribute [rw] display_name
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+ # The display name of email address
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  # @return [String]
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  #
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  # @!attribute [rw] tags
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+ # The tags used to organize, track, or control access for this
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+ # resource. For example, \{ "Tags": \{"key1":"value1",
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+ # "key2":"value2"} }.
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  # @return [Hash<String,String>]
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  #
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  # @!attribute [rw] client_token
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+ # A unique, case-sensitive identifier that you provide to ensure the
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+ # idempotency of the request. If not provided, the Amazon Web Services
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+ # SDK populates this field. For more information about idempotency,
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+ # see [Making retries safe with idempotent APIs][1].
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+ #
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+ #
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+ #
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+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressRequest AWS API Documentation
@@ -3583,9 +3692,11 @@ module Aws::Connect
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  end
3584
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  # @!attribute [rw] email_address_id
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+ # The identifier of the email address.
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  # @return [String]
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  #
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  # @!attribute [rw] email_address_arn
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+ # The Amazon Resource Name (ARN) of the email address.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateEmailAddressResponse AWS API Documentation
@@ -4159,6 +4270,7 @@ module Aws::Connect
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  # @return [Types::OutboundCallerConfig]
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  #
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  # @!attribute [rw] outbound_email_config
4273
+ # The outbound email address ID for a specified queue.
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  # @return [Types::OutboundEmailConfig]
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  #
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  # @!attribute [rw] hours_of_operation_id
@@ -4547,6 +4659,8 @@ module Aws::Connect
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  # @return [String]
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  #
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  # @!attribute [rw] self_assign_flow_id
4662
+ # The ContactFlowId for the flow that will be run if this template is
4663
+ # used to create a self-assigned task.
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  # @return [String]
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  #
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  # @!attribute [rw] constraints
@@ -5545,9 +5659,16 @@ module Aws::Connect
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  class DeleteContactFlowResponse < Aws::EmptyStructure; end
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  # @!attribute [rw] instance_id
5662
+ # The identifier of the Amazon Connect instance. You can [find the
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+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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+ #
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+ #
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+ #
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+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
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  # @return [String]
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  #
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  # @!attribute [rw] email_address_id
5671
+ # The identifier of the email address.
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  # @return [String]
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  #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeleteEmailAddressRequest AWS API Documentation
@@ -6214,9 +6335,16 @@ module Aws::Connect
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  end
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6336
 
6216
6337
  # @!attribute [rw] instance_id
6338
+ # The identifier of the Amazon Connect instance. You can [find the
6339
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
6340
+ #
6341
+ #
6342
+ #
6343
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
6217
6344
  # @return [String]
6218
6345
  #
6219
6346
  # @!attribute [rw] email_address_id
6347
+ # The identifier of the email address.
6220
6348
  # @return [String]
6221
6349
  #
6222
6350
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressRequest AWS API Documentation
@@ -6229,27 +6357,38 @@ module Aws::Connect
6229
6357
  end
6230
6358
 
6231
6359
  # @!attribute [rw] email_address_id
6360
+ # The identifier of the email address.
6232
6361
  # @return [String]
6233
6362
  #
6234
6363
  # @!attribute [rw] email_address_arn
6364
+ # The Amazon Resource Name (ARN) of the email address.
6235
6365
  # @return [String]
6236
6366
  #
6237
6367
  # @!attribute [rw] email_address
6368
+ # The email address with the instance, in
6369
+ # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
6238
6370
  # @return [String]
6239
6371
  #
6240
6372
  # @!attribute [rw] display_name
6373
+ # The display name of email address
6241
6374
  # @return [String]
6242
6375
  #
6243
6376
  # @!attribute [rw] description
6377
+ # The description of the email address.
6244
6378
  # @return [String]
6245
6379
  #
6246
6380
  # @!attribute [rw] create_timestamp
6381
+ # The email address creation timestamp in ISO 8601 Datetime.
6247
6382
  # @return [String]
6248
6383
  #
6249
6384
  # @!attribute [rw] modified_timestamp
6385
+ # The email address last modification timestamp in ISO 8601 Datetime.
6250
6386
  # @return [String]
6251
6387
  #
6252
6388
  # @!attribute [rw] tags
6389
+ # The tags used to organize, track, or control access for this
6390
+ # resource. For example, \{ "Tags": \{"key1":"value1",
6391
+ # "key2":"value2"} }.
6253
6392
  # @return [Hash<String,String>]
6254
6393
  #
6255
6394
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEmailAddressResponse AWS API Documentation
@@ -7431,10 +7570,15 @@ module Aws::Connect
7431
7570
  include Aws::Structure
7432
7571
  end
7433
7572
 
7573
+ # Contains information about a source or destination email address
7574
+ #
7434
7575
  # @!attribute [rw] email_address
7576
+ # The email address with the instance, in
7577
+ # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
7435
7578
  # @return [String]
7436
7579
  #
7437
7580
  # @!attribute [rw] display_name
7581
+ # The display name of email address.
7438
7582
  # @return [String]
7439
7583
  #
7440
7584
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressInfo AWS API Documentation
@@ -7446,19 +7590,27 @@ module Aws::Connect
7446
7590
  include Aws::Structure
7447
7591
  end
7448
7592
 
7593
+ # Contains information about an email address for a contact center.
7594
+ #
7449
7595
  # @!attribute [rw] email_address_id
7596
+ # The identifier of the email address.
7450
7597
  # @return [String]
7451
7598
  #
7452
7599
  # @!attribute [rw] email_address_arn
7600
+ # The Amazon Resource Name (ARN) of the email address.
7453
7601
  # @return [String]
7454
7602
  #
7455
7603
  # @!attribute [rw] email_address
7604
+ # The email address with the instance, in
7605
+ # \[^\\s@\]+@\[^\\s@\]+\\.\[^\\s@\]+ format.
7456
7606
  # @return [String]
7457
7607
  #
7458
7608
  # @!attribute [rw] description
7609
+ # The description of the email address.
7459
7610
  # @return [String]
7460
7611
  #
7461
7612
  # @!attribute [rw] display_name
7613
+ # The display name of email address.
7462
7614
  # @return [String]
7463
7615
  #
7464
7616
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAddressMetadata AWS API Documentation
@@ -7473,10 +7625,16 @@ module Aws::Connect
7473
7625
  include Aws::Structure
7474
7626
  end
7475
7627
 
7628
+ # The search criteria to be used to return email addresses.
7629
+ #
7476
7630
  # @!attribute [rw] or_conditions
7631
+ # A list of conditions which would be applied together with an OR
7632
+ # condition.
7477
7633
  # @return [Array<Types::EmailAddressSearchCriteria>]
7478
7634
  #
7479
7635
  # @!attribute [rw] and_conditions
7636
+ # A list of conditions which would be applied together with an AND
7637
+ # condition.
7480
7638
  # @return [Array<Types::EmailAddressSearchCriteria>]
7481
7639
  #
7482
7640
  # @!attribute [rw] string_condition
@@ -7494,6 +7652,8 @@ module Aws::Connect
7494
7652
  include Aws::Structure
7495
7653
  end
7496
7654
 
7655
+ # Filters to be applied to search results.
7656
+ #
7497
7657
  # @!attribute [rw] tag_filter
7498
7658
  # An object that can be used to specify Tag conditions inside the
7499
7659
  # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
@@ -7514,10 +7674,15 @@ module Aws::Connect
7514
7674
  include Aws::Structure
7515
7675
  end
7516
7676
 
7677
+ # Information about the email attachment files.
7678
+ #
7517
7679
  # @!attribute [rw] file_name
7680
+ # A case-sensitive name of the attached file being uploaded.
7518
7681
  # @return [String]
7519
7682
  #
7520
7683
  # @!attribute [rw] s3_url
7684
+ # The pre-signed URLs for the S3 bucket where the email attachment is
7685
+ # stored.
7521
7686
  # @return [String]
7522
7687
  #
7523
7688
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailAttachment AWS API Documentation
@@ -7529,10 +7694,15 @@ module Aws::Connect
7529
7694
  include Aws::Structure
7530
7695
  end
7531
7696
 
7697
+ # Information about the reference when the referenceType is
7698
+ # `EMAIL_MESSAGE`. Otherwise, null.
7699
+ #
7532
7700
  # @!attribute [rw] name
7701
+ # The name of the email message reference
7533
7702
  # @return [String]
7534
7703
  #
7535
7704
  # @!attribute [rw] arn
7705
+ # The Amazon Resource Name (ARN) of the email message reference
7536
7706
  # @return [String]
7537
7707
  #
7538
7708
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailMessageReference AWS API Documentation
@@ -7544,10 +7714,22 @@ module Aws::Connect
7544
7714
  include Aws::Structure
7545
7715
  end
7546
7716
 
7717
+ # Information about the email recipient
7718
+ #
7547
7719
  # @!attribute [rw] address
7720
+ # Address of the email recipient.
7721
+ #
7722
+ # Type: String
7723
+ #
7724
+ # Length Constraints: Minimum length of 1. Maximum length of 256.
7548
7725
  # @return [String]
7549
7726
  #
7550
7727
  # @!attribute [rw] display_name
7728
+ # Display name of the email recipient.
7729
+ #
7730
+ # Type: String
7731
+ #
7732
+ # Length Constraints: Minimum length of 1. Maximum length of 256.
7551
7733
  # @return [String]
7552
7734
  #
7553
7735
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmailRecipient AWS API Documentation
@@ -7645,13 +7827,18 @@ module Aws::Connect
7645
7827
  include Aws::Structure
7646
7828
  end
7647
7829
 
7830
+ # Information about the endpoint.
7831
+ #
7648
7832
  # @!attribute [rw] type
7833
+ # Type of endpoint.
7649
7834
  # @return [String]
7650
7835
  #
7651
7836
  # @!attribute [rw] address
7837
+ # Address of the endpoint.
7652
7838
  # @return [String]
7653
7839
  #
7654
7840
  # @!attribute [rw] display_name
7841
+ # Display name of the endpoint.
7655
7842
  # @return [String]
7656
7843
  #
7657
7844
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndpointInfo AWS API Documentation
@@ -8775,7 +8962,7 @@ module Aws::Connect
8775
8962
  # Request to GetAttachedFile API.
8776
8963
  #
8777
8964
  # @!attribute [rw] instance_id
8778
- # The unique identifier of the Connect instance.
8965
+ # The unique identifier of the Amazon Connect instance.
8779
8966
  # @return [String]
8780
8967
  #
8781
8968
  # @!attribute [rw] file_id
@@ -8788,8 +8975,8 @@ module Aws::Connect
8788
8975
  # @return [Integer]
8789
8976
  #
8790
8977
  # @!attribute [rw] associated_resource_arn
8791
- # The resource to which the attached file is (being) uploaded to.
8792
- # [Cases][1] are the only current supported resource.
8978
+ # The resource to which the attached file is (being) uploaded to. The
8979
+ # supported resources are [Cases][1] and [Email][2].
8793
8980
  #
8794
8981
  # <note markdown="1"> This value must be a valid ARN.
8795
8982
  #
@@ -8797,7 +8984,8 @@ module Aws::Connect
8797
8984
  #
8798
8985
  #
8799
8986
  #
8800
- # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
8987
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
8988
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
8801
8989
  # @return [String]
8802
8990
  #
8803
8991
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetAttachedFileRequest AWS API Documentation
@@ -11142,6 +11330,8 @@ module Aws::Connect
11142
11330
  # @return [String]
11143
11331
  #
11144
11332
  # @!attribute [rw] self_assign_flow_id
11333
+ # ContactFlowId for the flow that will be run if this template is used
11334
+ # to create a self-assigned task
11145
11335
  # @return [String]
11146
11336
  #
11147
11337
  # @!attribute [rw] constraints
@@ -11943,10 +12133,14 @@ module Aws::Connect
11943
12133
  include Aws::Structure
11944
12134
  end
11945
12135
 
12136
+ # The additional TO CC recipients information of inbound email.
12137
+ #
11946
12138
  # @!attribute [rw] to_addresses
12139
+ # The additional recipients information present in to list.
11947
12140
  # @return [Array<Types::EmailAddressInfo>]
11948
12141
  #
11949
12142
  # @!attribute [rw] cc_addresses
12143
+ # The additional recipients information present in cc list.
11950
12144
  # @return [Array<Types::EmailAddressInfo>]
11951
12145
  #
11952
12146
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundAdditionalRecipients AWS API Documentation
@@ -11958,10 +12152,14 @@ module Aws::Connect
11958
12152
  include Aws::Structure
11959
12153
  end
11960
12154
 
12155
+ # Information about email body content.
12156
+ #
11961
12157
  # @!attribute [rw] message_source_type
12158
+ # The message source type, that is, `RAW`.
11962
12159
  # @return [String]
11963
12160
  #
11964
12161
  # @!attribute [rw] raw_message
12162
+ # The raw email body content.
11965
12163
  # @return [Types::InboundRawMessage]
11966
12164
  #
11967
12165
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundEmailContent AWS API Documentation
@@ -11973,16 +12171,22 @@ module Aws::Connect
11973
12171
  include Aws::Structure
11974
12172
  end
11975
12173
 
12174
+ # Information about the raw email body content.
12175
+ #
11976
12176
  # @!attribute [rw] subject
12177
+ # The email subject.
11977
12178
  # @return [String]
11978
12179
  #
11979
12180
  # @!attribute [rw] body
12181
+ # The email message body.
11980
12182
  # @return [String]
11981
12183
  #
11982
12184
  # @!attribute [rw] content_type
12185
+ # Type of content, that is, `text/plain` or `text/html`.
11983
12186
  # @return [String]
11984
12187
  #
11985
12188
  # @!attribute [rw] headers
12189
+ # Headers present in inbound email.
11986
12190
  # @return [Hash<String,String>]
11987
12191
  #
11988
12192
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/InboundRawMessage AWS API Documentation
@@ -12672,15 +12876,31 @@ module Aws::Connect
12672
12876
  end
12673
12877
 
12674
12878
  # @!attribute [rw] instance_id
12879
+ # The identifier of the Amazon Connect instance. You can [find the
12880
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
12881
+ #
12882
+ #
12883
+ #
12884
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
12675
12885
  # @return [String]
12676
12886
  #
12677
12887
  # @!attribute [rw] contact_id
12888
+ # The identifier of the contact in this instance of Amazon Connect.
12678
12889
  # @return [String]
12679
12890
  #
12680
12891
  # @!attribute [rw] max_results
12892
+ # The maximum number of results to return per page.
12893
+ #
12894
+ # The maximum number of results to return per page. The default
12895
+ # MaxResult size is 25.
12896
+ #
12897
+ # Valid Range: Minimum value of 1. Maximum value of 100.
12681
12898
  # @return [Integer]
12682
12899
  #
12683
12900
  # @!attribute [rw] next_token
12901
+ # The token for the next set of results. Use the value returned in the
12902
+ # previous response in the next request to retrieve the next set of
12903
+ # results.
12684
12904
  # @return [String]
12685
12905
  #
12686
12906
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsRequest AWS API Documentation
@@ -12695,9 +12915,13 @@ module Aws::Connect
12695
12915
  end
12696
12916
 
12697
12917
  # @!attribute [rw] contact_summary_list
12918
+ # List of the contact summary for all the contacts in contact tree
12919
+ # associated with unique identifier.
12698
12920
  # @return [Array<Types::AssociatedContactSummary>]
12699
12921
  #
12700
12922
  # @!attribute [rw] next_token
12923
+ # If there are additional results, this is the token for the next set
12924
+ # of results.
12701
12925
  # @return [String]
12702
12926
  #
12703
12927
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAssociatedContactsResponse AWS API Documentation
@@ -15603,7 +15827,10 @@ module Aws::Connect
15603
15827
  include Aws::Structure
15604
15828
  end
15605
15829
 
15830
+ # The additional recipients information of outbound email.
15831
+ #
15606
15832
  # @!attribute [rw] cc_email_addresses
15833
+ # The additional CC email address recipients information.
15607
15834
  # @return [Array<Types::EmailAddressInfo>]
15608
15835
  #
15609
15836
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundAdditionalRecipients AWS API Documentation
@@ -15652,7 +15879,10 @@ module Aws::Connect
15652
15879
  include Aws::Structure
15653
15880
  end
15654
15881
 
15882
+ # The outbound email address Id.
15883
+ #
15655
15884
  # @!attribute [rw] outbound_email_address_id
15885
+ # The identifier of the email address.
15656
15886
  # @return [String]
15657
15887
  #
15658
15888
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailConfig AWS API Documentation
@@ -15663,13 +15893,18 @@ module Aws::Connect
15663
15893
  include Aws::Structure
15664
15894
  end
15665
15895
 
15896
+ # Information about email body content.
15897
+ #
15666
15898
  # @!attribute [rw] message_source_type
15899
+ # The message source type, that is, `RAW` or `TEMPLATE`.
15667
15900
  # @return [String]
15668
15901
  #
15669
15902
  # @!attribute [rw] templated_message_config
15903
+ # Information about template message configuration.
15670
15904
  # @return [Types::TemplatedMessageConfig]
15671
15905
  #
15672
15906
  # @!attribute [rw] raw_message
15907
+ # The raw email body content.
15673
15908
  # @return [Types::OutboundRawMessage]
15674
15909
  #
15675
15910
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundEmailContent AWS API Documentation
@@ -15682,13 +15917,18 @@ module Aws::Connect
15682
15917
  include Aws::Structure
15683
15918
  end
15684
15919
 
15920
+ # Information about the raw email body content.
15921
+ #
15685
15922
  # @!attribute [rw] subject
15923
+ # The email subject.
15686
15924
  # @return [String]
15687
15925
  #
15688
15926
  # @!attribute [rw] body
15927
+ # The email message body.
15689
15928
  # @return [String]
15690
15929
  #
15691
15930
  # @!attribute [rw] content_type
15931
+ # Type of content, that is, `text/plain` or `text/html`.
15692
15932
  # @return [String]
15693
15933
  #
15694
15934
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/OutboundRawMessage AWS API Documentation
@@ -15703,8 +15943,8 @@ module Aws::Connect
15703
15943
 
15704
15944
  # Thrown for analyzed content when requested OutputType was not enabled
15705
15945
  # for a given contact. For example, if an OutputType.Raw was requested
15706
- # for a contact that had `RedactedOnly` Redaction policy set in
15707
- # Contact flow.
15946
+ # for a contact that had `RedactedOnly` Redaction policy set in the
15947
+ # flow.
15708
15948
  #
15709
15949
  # @!attribute [rw] message
15710
15950
  # @return [String]
@@ -16406,6 +16646,7 @@ module Aws::Connect
16406
16646
  # @return [Types::OutboundCallerConfig]
16407
16647
  #
16408
16648
  # @!attribute [rw] outbound_email_config
16649
+ # The outbound email address ID for a specified queue.
16409
16650
  # @return [Types::OutboundEmailConfig]
16410
16651
  #
16411
16652
  # @!attribute [rw] hours_of_operation_id
@@ -17298,12 +17539,15 @@ module Aws::Connect
17298
17539
  # @return [String]
17299
17540
  #
17300
17541
  # @!attribute [rw] status
17542
+ # Status of the attachment reference type.
17301
17543
  # @return [String]
17302
17544
  #
17303
17545
  # @!attribute [rw] arn
17546
+ # The Amazon Resource Name (ARN) of the reference
17304
17547
  # @return [String]
17305
17548
  #
17306
17549
  # @!attribute [rw] status_reason
17550
+ # Relevant details why the reference was not successfully created.
17307
17551
  # @return [String]
17308
17552
  #
17309
17553
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Reference AWS API Documentation
@@ -17335,6 +17579,8 @@ module Aws::Connect
17335
17579
  # @return [Types::AttachmentReference]
17336
17580
  #
17337
17581
  # @!attribute [rw] email_message
17582
+ # Information about the reference when the referenceType is
17583
+ # `EMAIL_MESSAGE`. Otherwise, null.
17338
17584
  # @return [Types::EmailMessageReference]
17339
17585
  #
17340
17586
  # @!attribute [rw] string
@@ -18513,7 +18759,7 @@ module Aws::Connect
18513
18759
  # @return [Types::ContactFlowModuleSearchFilter]
18514
18760
  #
18515
18761
  # @!attribute [rw] search_criteria
18516
- # The search criteria to be used to return contact flow modules.
18762
+ # The search criteria to be used to return flow modules.
18517
18763
  #
18518
18764
  # <note markdown="1"> The `name` and `description` fields support "contains" queries
18519
18765
  # with a minimum of 2 characters and a maximum of 25 characters. Any
@@ -18536,7 +18782,7 @@ module Aws::Connect
18536
18782
  end
18537
18783
 
18538
18784
  # @!attribute [rw] contact_flow_modules
18539
- # The search criteria to be used to return contact flow modules.
18785
+ # The search criteria to be used to return flow modules.
18540
18786
  # @return [Array<Types::ContactFlowModule>]
18541
18787
  #
18542
18788
  # @!attribute [rw] next_token
@@ -18545,7 +18791,7 @@ module Aws::Connect
18545
18791
  # @return [String]
18546
18792
  #
18547
18793
  # @!attribute [rw] approximate_total_count
18548
- # The total number of contact flows which matched your search query.
18794
+ # The total number of flows which matched your search query.
18549
18795
  # @return [Integer]
18550
18796
  #
18551
18797
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModulesResponse AWS API Documentation
@@ -18610,7 +18856,7 @@ module Aws::Connect
18610
18856
  # @return [String]
18611
18857
  #
18612
18858
  # @!attribute [rw] approximate_total_count
18613
- # The total number of contact flows which matched your search query.
18859
+ # The total number of flows which matched your search query.
18614
18860
  # @return [Integer]
18615
18861
  #
18616
18862
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowsResponse AWS API Documentation
@@ -18757,6 +19003,8 @@ module Aws::Connect
18757
19003
  # @return [Types::SearchableContactAttributes]
18758
19004
  #
18759
19005
  # @!attribute [rw] searchable_segment_attributes
19006
+ # The search criteria based on searchable segment attributes of a
19007
+ # contact.
18760
19008
  # @return [Types::SearchableSegmentAttributes]
18761
19009
  #
18762
19010
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
@@ -18775,18 +19023,30 @@ module Aws::Connect
18775
19023
  end
18776
19024
 
18777
19025
  # @!attribute [rw] instance_id
19026
+ # The identifier of the Amazon Connect instance. You can [find the
19027
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
19028
+ #
19029
+ #
19030
+ #
19031
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
18778
19032
  # @return [String]
18779
19033
  #
18780
19034
  # @!attribute [rw] max_results
19035
+ # The maximum number of results to return per page.
18781
19036
  # @return [Integer]
18782
19037
  #
18783
19038
  # @!attribute [rw] next_token
19039
+ # The token for the next set of results. Use the value returned in the
19040
+ # previous response in the next request to retrieve the next set of
19041
+ # results.
18784
19042
  # @return [String]
18785
19043
  #
18786
19044
  # @!attribute [rw] search_criteria
19045
+ # The search criteria to be used to return email addresses.
18787
19046
  # @return [Types::EmailAddressSearchCriteria]
18788
19047
  #
18789
19048
  # @!attribute [rw] search_filter
19049
+ # Filters to be applied to search results.
18790
19050
  # @return [Types::EmailAddressSearchFilter]
18791
19051
  #
18792
19052
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesRequest AWS API Documentation
@@ -18802,12 +19062,16 @@ module Aws::Connect
18802
19062
  end
18803
19063
 
18804
19064
  # @!attribute [rw] next_token
19065
+ # If there are additional results, this is the token for the next set
19066
+ # of results.
18805
19067
  # @return [String]
18806
19068
  #
18807
19069
  # @!attribute [rw] email_addresses
19070
+ # List of email addresses matching SearchFilter and SearchCriteria
18808
19071
  # @return [Array<Types::EmailAddressMetadata>]
18809
19072
  #
18810
19073
  # @!attribute [rw] approximate_total_count
19074
+ # The total number of email addresses which matched your search query.
18811
19075
  # @return [Integer]
18812
19076
  #
18813
19077
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchEmailAddressesResponse AWS API Documentation
@@ -19570,7 +19834,7 @@ module Aws::Connect
19570
19834
  include Aws::Structure
19571
19835
  end
19572
19836
 
19573
- # The search criteria based on user-defned contact attribute key and
19837
+ # The search criteria based on user-defined contact attribute key and
19574
19838
  # values to search on.
19575
19839
  #
19576
19840
  # @!attribute [rw] key
@@ -19591,10 +19855,16 @@ module Aws::Connect
19591
19855
  include Aws::Structure
19592
19856
  end
19593
19857
 
19858
+ # The search criteria based on searchable segment attributes of a
19859
+ # contact
19860
+ #
19594
19861
  # @!attribute [rw] criteria
19862
+ # The list of criteria based on searchable segment attributes.
19595
19863
  # @return [Array<Types::SearchableSegmentAttributesCriteria>]
19596
19864
  #
19597
19865
  # @!attribute [rw] match_type
19866
+ # The match type combining search criteria using multiple searchable
19867
+ # segment attributes.
19598
19868
  # @return [String]
19599
19869
  #
19600
19870
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributes AWS API Documentation
@@ -19606,10 +19876,16 @@ module Aws::Connect
19606
19876
  include Aws::Structure
19607
19877
  end
19608
19878
 
19879
+ # The search criteria based on searchable segment attribute key and
19880
+ # values to search on.
19881
+ #
19609
19882
  # @!attribute [rw] key
19883
+ # The key containing a searchable segment attribute.
19610
19884
  # @return [String]
19611
19885
  #
19612
19886
  # @!attribute [rw] values
19887
+ # The list of values to search for within a searchable segment
19888
+ # attribute.
19613
19889
  # @return [Array<String>]
19614
19890
  #
19615
19891
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableSegmentAttributesCriteria AWS API Documentation
@@ -19861,10 +20137,20 @@ module Aws::Connect
19861
20137
  # The value of a segment attribute.
19862
20138
  # @return [String]
19863
20139
  #
20140
+ # @!attribute [rw] value_map
20141
+ # The value of a segment attribute.
20142
+ # @return [Hash<String,Types::SegmentAttributeValue>]
20143
+ #
20144
+ # @!attribute [rw] value_integer
20145
+ # The value of a segment attribute.
20146
+ # @return [Integer]
20147
+ #
19864
20148
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SegmentAttributeValue AWS API Documentation
19865
20149
  #
19866
20150
  class SegmentAttributeValue < Struct.new(
19867
- :value_string)
20151
+ :value_string,
20152
+ :value_map,
20153
+ :value_integer)
19868
20154
  SENSITIVE = []
19869
20155
  include Aws::Structure
19870
20156
  end
@@ -19978,29 +20264,50 @@ module Aws::Connect
19978
20264
  end
19979
20265
 
19980
20266
  # @!attribute [rw] instance_id
20267
+ # The identifier of the Amazon Connect instance. You can [find the
20268
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
20269
+ #
20270
+ #
20271
+ #
20272
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
19981
20273
  # @return [String]
19982
20274
  #
19983
20275
  # @!attribute [rw] from_email_address
20276
+ # The email address to be used for sending email.
19984
20277
  # @return [Types::EmailAddressInfo]
19985
20278
  #
19986
20279
  # @!attribute [rw] destination_email_address
20280
+ # The email address to send the email to.
19987
20281
  # @return [Types::EmailAddressInfo]
19988
20282
  #
19989
20283
  # @!attribute [rw] additional_recipients
20284
+ # The additional recipients address of the email in CC.
19990
20285
  # @return [Types::OutboundAdditionalRecipients]
19991
20286
  #
19992
20287
  # @!attribute [rw] email_message
20288
+ # The email message body to be sent to the newly created email.
19993
20289
  # @return [Types::OutboundEmailContent]
19994
20290
  #
19995
20291
  # @!attribute [rw] traffic_type
20292
+ # Denotes the class of traffic.
19996
20293
  # @return [String]
19997
20294
  #
19998
20295
  # @!attribute [rw] source_campaign
20296
+ # A Campaign object need for Campaign traffic type.
19999
20297
  # @return [Types::SourceCampaign]
20000
20298
  #
20001
20299
  # @!attribute [rw] client_token
20300
+ # A unique, case-sensitive identifier that you provide to ensure the
20301
+ # idempotency of the request. If not provided, the Amazon Web Services
20302
+ # SDK populates this field. For more information about idempotency,
20303
+ # see [Making retries safe with idempotent APIs][1].
20304
+ #
20002
20305
  # **A suitable default value is auto-generated.** You should normally
20003
20306
  # not need to pass this option.
20307
+ #
20308
+ #
20309
+ #
20310
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
20004
20311
  # @return [String]
20005
20312
  #
20006
20313
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendOutboundEmailRequest AWS API Documentation
@@ -20028,6 +20335,7 @@ module Aws::Connect
20028
20335
  # @return [String]
20029
20336
  #
20030
20337
  # @!attribute [rw] reason
20338
+ # The reason for the exception.
20031
20339
  # @return [Types::ServiceQuotaExceededExceptionReason]
20032
20340
  #
20033
20341
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededException AWS API Documentation
@@ -20039,7 +20347,11 @@ module Aws::Connect
20039
20347
  include Aws::Structure
20040
20348
  end
20041
20349
 
20350
+ # The reason for the exception.
20351
+ #
20042
20352
  # @!attribute [rw] attached_file_service_quota_exceeded_exception_reason
20353
+ # Total file size of all files or total number of files exceeds the
20354
+ # service quota
20043
20355
  # @return [String]
20044
20356
  #
20045
20357
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ServiceQuotaExceededExceptionReason AWS API Documentation
@@ -20139,10 +20451,14 @@ module Aws::Connect
20139
20451
  include Aws::Structure
20140
20452
  end
20141
20453
 
20454
+ # Information about the campaign.
20455
+ #
20142
20456
  # @!attribute [rw] campaign_id
20457
+ # A unique identifier for a campaign.
20143
20458
  # @return [String]
20144
20459
  #
20145
20460
  # @!attribute [rw] outbound_request_id
20461
+ # A unique identifier for a each request part of same campaign.
20146
20462
  # @return [String]
20147
20463
  #
20148
20464
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SourceCampaign AWS API Documentation
@@ -20187,11 +20503,13 @@ module Aws::Connect
20187
20503
  #
20188
20504
  # @!attribute [rw] file_use_case_type
20189
20505
  # The use case for the file.
20506
+ #
20507
+ # Only `ATTACHMENTS` are supported.
20190
20508
  # @return [String]
20191
20509
  #
20192
20510
  # @!attribute [rw] associated_resource_arn
20193
- # The resource to which the attached file is (being) uploaded to.
20194
- # [Cases][1] are the only current supported resource.
20511
+ # The resource to which the attached file is (being) uploaded to. The
20512
+ # supported resources are [Cases][1] and [Email][2].
20195
20513
  #
20196
20514
  # <note markdown="1"> This value must be a valid ARN.
20197
20515
  #
@@ -20199,7 +20517,8 @@ module Aws::Connect
20199
20517
  #
20200
20518
  #
20201
20519
  #
20202
- # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
20520
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/cases.html
20521
+ # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html
20203
20522
  # @return [String]
20204
20523
  #
20205
20524
  # @!attribute [rw] created_by
@@ -20281,8 +20600,8 @@ module Aws::Connect
20281
20600
  # @!attribute [rw] contact_flow_id
20282
20601
  # The identifier of the flow for initiating the chat. To see the
20283
20602
  # ContactFlowId in the Amazon Connect admin website, on the navigation
20284
- # menu go to **Routing**, **Contact Flows**. Choose the flow. On the
20285
- # flow page, under the name of the flow, choose **Show additional flow
20603
+ # menu go to **Routing**, **Flows**. Choose the flow. On the flow
20604
+ # page, under the name of the flow, choose **Show additional flow
20286
20605
  # information**. The ContactFlowId is the last part of the ARN, shown
20287
20606
  # here in bold:
20288
20607
  #
@@ -20598,47 +20917,112 @@ module Aws::Connect
20598
20917
  end
20599
20918
 
20600
20919
  # @!attribute [rw] instance_id
20920
+ # The identifier of the Amazon Connect instance. You can [find the
20921
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
20922
+ #
20923
+ #
20924
+ #
20925
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
20601
20926
  # @return [String]
20602
20927
  #
20603
20928
  # @!attribute [rw] from_email_address
20929
+ # The email address of the customer.
20604
20930
  # @return [Types::EmailAddressInfo]
20605
20931
  #
20606
20932
  # @!attribute [rw] destination_email_address
20933
+ # The email address associated with the instance.
20607
20934
  # @return [String]
20608
20935
  #
20609
20936
  # @!attribute [rw] description
20937
+ # A description of the email contact.
20610
20938
  # @return [String]
20611
20939
  #
20612
20940
  # @!attribute [rw] references
20941
+ # A formatted URL that is shown to an agent in the Contact Control
20942
+ # Panel (CCP). Emails can have the following reference types at the
20943
+ # time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE`. `EMAIL`
20944
+ # \| `EMAIL_MESSAGE` \|`ATTACHMENT` are not a supported reference type
20945
+ # during email creation.
20613
20946
  # @return [Hash<String,Types::Reference>]
20614
20947
  #
20615
20948
  # @!attribute [rw] name
20949
+ # The name of a email that is shown to an agent in the Contact Control
20950
+ # Panel (CCP).
20616
20951
  # @return [String]
20617
20952
  #
20618
20953
  # @!attribute [rw] email_message
20954
+ # The email message body to be sent to the newly created email.
20619
20955
  # @return [Types::InboundEmailContent]
20620
20956
  #
20621
20957
  # @!attribute [rw] additional_recipients
20958
+ # The addtional recipients address of the email.
20622
20959
  # @return [Types::InboundAdditionalRecipients]
20623
20960
  #
20624
20961
  # @!attribute [rw] attachments
20962
+ # List of S3 presigned URLs of email attachments and their file name.
20625
20963
  # @return [Array<Types::EmailAttachment>]
20626
20964
  #
20627
20965
  # @!attribute [rw] contact_flow_id
20966
+ # The identifier of the flow for initiating the emails. To see the
20967
+ # ContactFlowId in the Amazon Connect admin website, on the navigation
20968
+ # menu go to **Routing**, **Flows**. Choose the flow. On the flow
20969
+ # page, under the name of the flow, choose **Show additional flow
20970
+ # information**. The ContactFlowId is the last part of the ARN, shown
20971
+ # here in bold:
20972
+ #
20973
+ # arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
20628
20974
  # @return [String]
20629
20975
  #
20630
20976
  # @!attribute [rw] related_contact_id
20977
+ # The contactId that is related to this contact. Linking emails
20978
+ # together by using `RelatedContactID` copies over contact attributes
20979
+ # from the related email contact to the new email contact. All updates
20980
+ # to user-defined attributes in the new email contact are limited to
20981
+ # the individual contact ID. There are no limits to the number of
20982
+ # contacts that can be linked by using `RelatedContactId`.
20631
20983
  # @return [String]
20632
20984
  #
20633
20985
  # @!attribute [rw] attributes
20986
+ # A custom key-value pair using an attribute map. The attributes are
20987
+ # standard Amazon Connect attributes, and can be accessed in flows
20988
+ # just like any other contact attributes.
20989
+ #
20990
+ # There can be up to 32,768 UTF-8 bytes across all key-value pairs per
20991
+ # contact. Attribute keys can include only alphanumeric, dash, and
20992
+ # underscore characters.
20634
20993
  # @return [Hash<String,String>]
20635
20994
  #
20636
20995
  # @!attribute [rw] segment_attributes
20996
+ # A set of system defined key-value pairs stored on individual contact
20997
+ # segments using an attribute map. The attributes are standard Amazon
20998
+ # Connect attributes. They can be accessed in flows.
20999
+ #
21000
+ # Attribute keys can include only alphanumeric, -, and \_.
21001
+ #
21002
+ # This field can be used to show channel subtype, such as
21003
+ # `connect:Guide`.
21004
+ #
21005
+ # <note markdown="1"> To set contact expiry, a `ValueMap` must be specified containing the
21006
+ # integer number of minutes the contact will be active for before
21007
+ # expiring, with `SegmentAttributes` like \{ `
21008
+ # "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
21009
+ # "ValueInteger":135}}}}`.
21010
+ #
21011
+ # </note>
20637
21012
  # @return [Hash<String,Types::SegmentAttributeValue>]
20638
21013
  #
20639
21014
  # @!attribute [rw] client_token
21015
+ # A unique, case-sensitive identifier that you provide to ensure the
21016
+ # idempotency of the request. If not provided, the Amazon Web Services
21017
+ # SDK populates this field. For more information about idempotency,
21018
+ # see [Making retries safe with idempotent APIs][1].
21019
+ #
20640
21020
  # **A suitable default value is auto-generated.** You should normally
20641
21021
  # not need to pass this option.
21022
+ #
21023
+ #
21024
+ #
21025
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
20642
21026
  # @return [String]
20643
21027
  #
20644
21028
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactRequest AWS API Documentation
@@ -20663,6 +21047,7 @@ module Aws::Connect
20663
21047
  end
20664
21048
 
20665
21049
  # @!attribute [rw] contact_id
21050
+ # The identifier of this contact within the Amazon Connect instance.
20666
21051
  # @return [String]
20667
21052
  #
20668
21053
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEmailContactResponse AWS API Documentation
@@ -20808,26 +21193,46 @@ module Aws::Connect
20808
21193
  end
20809
21194
 
20810
21195
  # @!attribute [rw] instance_id
21196
+ # The identifier of the Amazon Connect instance. You can [find the
21197
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
21198
+ #
21199
+ #
21200
+ #
21201
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
20811
21202
  # @return [String]
20812
21203
  #
20813
21204
  # @!attribute [rw] contact_id
21205
+ # The identifier of the contact in this instance of Amazon Connect.
20814
21206
  # @return [String]
20815
21207
  #
20816
21208
  # @!attribute [rw] from_email_address
21209
+ # The email address associated with the instance.
20817
21210
  # @return [Types::EmailAddressInfo]
20818
21211
  #
20819
21212
  # @!attribute [rw] destination_email_address
21213
+ # The email address of the customer.
20820
21214
  # @return [Types::EmailAddressInfo]
20821
21215
  #
20822
21216
  # @!attribute [rw] additional_recipients
21217
+ # The addtional recipients address of email in CC.
20823
21218
  # @return [Types::OutboundAdditionalRecipients]
20824
21219
  #
20825
21220
  # @!attribute [rw] email_message
21221
+ # The email message body to be sent to the newly created email.
20826
21222
  # @return [Types::OutboundEmailContent]
20827
21223
  #
20828
21224
  # @!attribute [rw] client_token
21225
+ # A unique, case-sensitive identifier that you provide to ensure the
21226
+ # idempotency of the request. If not provided, the Amazon Web Services
21227
+ # SDK populates this field. For more information about idempotency,
21228
+ # see [Making retries safe with idempotent APIs][1].
21229
+ #
20829
21230
  # **A suitable default value is auto-generated.** You should normally
20830
21231
  # not need to pass this option.
21232
+ #
21233
+ #
21234
+ #
21235
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
20831
21236
  # @return [String]
20832
21237
  #
20833
21238
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactRequest AWS API Documentation
@@ -20845,6 +21250,7 @@ module Aws::Connect
20845
21250
  end
20846
21251
 
20847
21252
  # @!attribute [rw] contact_id
21253
+ # The identifier of the contact in this instance of Amazon Connect.
20848
21254
  # @return [String]
20849
21255
  #
20850
21256
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundEmailContactResponse AWS API Documentation
@@ -21054,8 +21460,8 @@ module Aws::Connect
21054
21460
  # @!attribute [rw] contact_flow_id
21055
21461
  # The identifier of the flow for initiating the tasks. To see the
21056
21462
  # ContactFlowId in the Amazon Connect admin website, on the navigation
21057
- # menu go to **Routing**, **Contact Flows**. Choose the flow. On the
21058
- # flow page, under the name of the flow, choose **Show additional flow
21463
+ # menu go to **Routing**, **Flows**. Choose the flow. On the flow
21464
+ # page, under the name of the flow, choose **Show additional flow
21059
21465
  # information**. The ContactFlowId is the last part of the ARN, shown
21060
21466
  # here in bold:
21061
21467
  #
@@ -21146,6 +21552,28 @@ module Aws::Connect
21146
21552
  # @return [String]
21147
21553
  #
21148
21554
  # @!attribute [rw] segment_attributes
21555
+ # A set of system defined key-value pairs stored on individual contact
21556
+ # segments (unique contact ID) using an attribute map. The attributes
21557
+ # are standard Amazon Connect attributes. They can be accessed in
21558
+ # flows.
21559
+ #
21560
+ # Attribute keys can include only alphanumeric, -, and \_.
21561
+ #
21562
+ # This field can be used to set Contact Expiry as a duration in
21563
+ # minutes and set a UserId for the User who created a task.
21564
+ #
21565
+ # <note markdown="1"> To set contact expiry, a ValueMap must be specified containing the
21566
+ # integer number of minutes the contact will be active for before
21567
+ # expiring, with `SegmentAttributes` like \{ `
21568
+ # "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": {
21569
+ # "ValueInteger": 135}}}}`.
21570
+ #
21571
+ # To set the created by user, a valid AgentResourceId must be
21572
+ # supplied, with `SegmentAttributes` like \{ `"connect:CreatedByUser"
21573
+ # { "ValueString":
21574
+ # "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}}`.
21575
+ #
21576
+ # </note>
21149
21577
  # @return [Hash<String,Types::SegmentAttributeValue>]
21150
21578
  #
21151
21579
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartTaskContactRequest AWS API Documentation
@@ -21913,10 +22341,20 @@ module Aws::Connect
21913
22341
  include Aws::Structure
21914
22342
  end
21915
22343
 
22344
+ # Information about the template attributes.
22345
+ #
21916
22346
  # @!attribute [rw] custom_attributes
22347
+ # An object that specifies the custom attributes values to use for
22348
+ # variables in the message template. This object contains different
22349
+ # categories of key-value pairs. Each key defines a variable or
22350
+ # placeholder in the message template.
21917
22351
  # @return [Hash<String,String>]
21918
22352
  #
21919
22353
  # @!attribute [rw] customer_profile_attributes
22354
+ # An object that specifies the customer profile attributes values to
22355
+ # use for variables in the message template. This object contains
22356
+ # different categories of key-value pairs. Each key defines a variable
22357
+ # or placeholder in the message template.
21920
22358
  # @return [String]
21921
22359
  #
21922
22360
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplateAttributes AWS API Documentation
@@ -21928,13 +22366,20 @@ module Aws::Connect
21928
22366
  include Aws::Structure
21929
22367
  end
21930
22368
 
22369
+ # Information about template message configuration.
22370
+ #
21931
22371
  # @!attribute [rw] knowledge_base_id
22372
+ # The identifier of the knowledge base. Can be either the ID or the
22373
+ # ARN. URLs cannot contain the ARN.
21932
22374
  # @return [String]
21933
22375
  #
21934
22376
  # @!attribute [rw] message_template_id
22377
+ # The identifier of the message template Id.
21935
22378
  # @return [String]
21936
22379
  #
21937
22380
  # @!attribute [rw] template_attributes
22381
+ # Information about template attributes, that is, CustomAttributes or
22382
+ # CustomerProfileAttributes.
21938
22383
  # @return [Types::TemplateAttributes]
21939
22384
  #
21940
22385
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TemplatedMessageConfig AWS API Documentation
@@ -22812,6 +23257,18 @@ module Aws::Connect
22812
23257
  # @return [Hash<String,Types::Reference>]
22813
23258
  #
22814
23259
  # @!attribute [rw] segment_attributes
23260
+ # A set of system defined key-value pairs stored on individual contact
23261
+ # segments (unique contact ID) using an attribute map. The attributes
23262
+ # are standard Amazon Connect attributes. They can be accessed in
23263
+ # flows.
23264
+ #
23265
+ # Attribute keys can include only alphanumeric, -, and \_.
23266
+ #
23267
+ # This field can be used to show channel subtype, such as
23268
+ # `connect:Guide`.
23269
+ #
23270
+ # Currently Contact Expiry is the only segment attribute which can be
23271
+ # updated by using the UpdateContact API.
22815
23272
  # @return [Hash<String,Types::SegmentAttributeValue>]
22816
23273
  #
22817
23274
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRequest AWS API Documentation
@@ -22913,18 +23370,35 @@ module Aws::Connect
22913
23370
  class UpdateContactScheduleResponse < Aws::EmptyStructure; end
22914
23371
 
22915
23372
  # @!attribute [rw] instance_id
23373
+ # The identifier of the Amazon Connect instance. You can [find the
23374
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
23375
+ #
23376
+ #
23377
+ #
23378
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
22916
23379
  # @return [String]
22917
23380
  #
22918
23381
  # @!attribute [rw] email_address_id
23382
+ # The identifier of the email address.
22919
23383
  # @return [String]
22920
23384
  #
22921
23385
  # @!attribute [rw] description
23386
+ # The description of the email address.
22922
23387
  # @return [String]
22923
23388
  #
22924
23389
  # @!attribute [rw] display_name
23390
+ # The display name of email address.
22925
23391
  # @return [String]
22926
23392
  #
22927
23393
  # @!attribute [rw] client_token
23394
+ # A unique, case-sensitive identifier that you provide to ensure the
23395
+ # idempotency of the request. If not provided, the Amazon Web Services
23396
+ # SDK populates this field. For more information about idempotency,
23397
+ # see [Making retries safe with idempotent APIs][1].
23398
+ #
23399
+ #
23400
+ #
23401
+ # [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
22928
23402
  # @return [String]
22929
23403
  #
22930
23404
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataRequest AWS API Documentation
@@ -22940,9 +23414,11 @@ module Aws::Connect
22940
23414
  end
22941
23415
 
22942
23416
  # @!attribute [rw] email_address_id
23417
+ # The identifier of the email address.
22943
23418
  # @return [String]
22944
23419
  #
22945
23420
  # @!attribute [rw] email_address_arn
23421
+ # The Amazon Resource Name (ARN) of the email address.
22946
23422
  # @return [String]
22947
23423
  #
22948
23424
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateEmailAddressMetadataResponse AWS API Documentation
@@ -23498,12 +23974,20 @@ module Aws::Connect
23498
23974
  end
23499
23975
 
23500
23976
  # @!attribute [rw] instance_id
23977
+ # The identifier of the Amazon Connect instance. You can [find the
23978
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
23979
+ #
23980
+ #
23981
+ #
23982
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
23501
23983
  # @return [String]
23502
23984
  #
23503
23985
  # @!attribute [rw] queue_id
23986
+ # The identifier for the queue.
23504
23987
  # @return [String]
23505
23988
  #
23506
23989
  # @!attribute [rw] outbound_email_config
23990
+ # The outbound email address ID for a specified queue.
23507
23991
  # @return [Types::OutboundEmailConfig]
23508
23992
  #
23509
23993
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateQueueOutboundEmailConfigRequest AWS API Documentation
@@ -23888,6 +24372,8 @@ module Aws::Connect
23888
24372
  # @return [String]
23889
24373
  #
23890
24374
  # @!attribute [rw] self_assign_flow_id
24375
+ # The ContactFlowId for the flow that will be run if this template is
24376
+ # used to create a self-assigned task.
23891
24377
  # @return [String]
23892
24378
  #
23893
24379
  # @!attribute [rw] constraints
@@ -23958,6 +24444,8 @@ module Aws::Connect
23958
24444
  # @return [String]
23959
24445
  #
23960
24446
  # @!attribute [rw] self_assign_flow_id
24447
+ # The ContactFlowId for the flow that will be run if this template is
24448
+ # used to create a self-assigned task.
23961
24449
  # @return [String]
23962
24450
  #
23963
24451
  # @!attribute [rw] constraints
@@ -24706,7 +25194,10 @@ module Aws::Connect
24706
25194
  include Aws::Structure
24707
25195
  end
24708
25196
 
25197
+ # The user details for the contact.
25198
+ #
24709
25199
  # @!attribute [rw] user_id
25200
+ # The user identifier for the contact.
24710
25201
  # @return [String]
24711
25202
  #
24712
25203
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserInfo AWS API Documentation